I've been for a month now disrespected and met unwillingly by several members of your customer service team, both on the phone and online. Even in the community forum. I was jipped out a week of service, charged late fee, and my service was turned off, then billed for another month. And rudely responded to again.
IM LOOKING FOR A JOB AND LOOKING TO JOIN THE TEAM SOON AND I NEED YOUR HELP TO DO SO IM AN UNDERGRADUATE FROM QUEENS,NY 11413
FRAUD!!! Well if your looking to get a phone without a state issued ID/DL this is the place. My daughter friend brought in a phone to upgrade and transfer a line. Apparently, sales rep helped and he doesn't even have ID/DL and is only 14yrs old but looks little older. Guess you can walk out with a new phone, maybe I can have my 11yr old upgrade hers without adult present. So when we stopped by to ask about questions "mis quotes/additional charges" and how to get removed, we were advised the 14yr old needs state ID/DL to access account. Asked for manager and someone named "SABRINA SMITH" with a shitty attitude comes from the back and says what can I help with. When asked how are you suppose to access an account without ID/DL she said she is only one that can help. Complete waste of time and this account should have never been set up for a minor with NO form of ID. Basically, it was set up to push a sale. Sabrina Smith was very unprofessional and useless in resolving this serious issue. Basically, this bill can go unpaid and she didn't care to assist. Sabrina you might expect to hear from corporate soon. Best of luck to you and your future career in unprofessionalism management. Sprint Corporate Address 6200 Sprint Pkwy. Overland Park, KS 66251 Contact Daniel Hesse Role President CEO and Director Phone (hidden)
Mr Daniel Hesse you should be ashamed of yourself. I've been a loyal customer for 18 years and am now abandoning ship for another carrier. 27 days ago Myself, my wife, her sister, and another person all turned in our flip phones for smart phones. I've had multiple lines with Sprint for 18 years. I recently discovered that my "smart" phone will not receive pictures. I took it to a store at Happy Valley Road and I-17 in Phoenix AZ today. I told the kid behind the counter about it and he said "oh yeah we've had trouble with that particular model doing that very thing". A Samsung galaxy J3. This was something they neglected to tell me when I bought the phone. That's like buying a new car and the salesman "forgets" to tell you about the defective transmission. I asked if I could trade up for another one. he laughed and said you're out of luck friend. The 2 week warranty period has expired and you're not eligible for an upgrade until 2020. Really???? This is how you teach your people to treat loyal customers? Despicable at best. I did spend a fair amount of time on a live chat with someone who tried like hell to resolve this for me, but the best she could do was offer me a discount on a pre-owned phone. Wow. This is beyond belief. I'm not trying to run a scam and get a new phone-I just want one that works.. These phones are mass produced-what do pay for them maybe 30, 35 cents a unit? But, I suppose you have an obligation to the shareholders and I'll remind you that you're not doing charity work-I've paid for my phones and service for 18 years. Losing my business won't touch your bottom line, but I'll feel better after I switch to another carrier. I don't expect a response but I would love to tell you more details about my experience but right now my head hurts. Nothing should be this difficult.
I have had a horrible experience with your sprint store at:
127 Perimeter Ctr W, Ste B, Dunwoody, GA 30346
I would prefer to speak about the matter but in short here is the issue; I went to the store got upgraded into a new phone the team gladly took my payment and upgraded my phone. Then I had to transfer my files. The young lady I was working with transferred the files from the SD card to the new phone but then I had to leave because the store was closing. So christine said that she would keep the phone until Monday when she came back and we would finish the file transfer. At this point I made it explicitly clear that I had files on the phone that I needed and that I would need access to apps. She said that I was not to worry I could come in on Monday and we would complete it. When i got off work at 6:30.
Monday came I called and was placed around 6 or so and I was on hold for over 10 minutes. I hung up and continued to the store where Eddie told me that my phone had been wiped clean and sent off via fed ex. I asked him about the note christine wrote on the phone and the pass code that she set that only she and I knew. He said that sprint has procedures and that should have come in on Sunday. I let him know that, that was not the case and we didn't discuss that and he said that I should have asked and that I should have backed up my files before I came in. I asked what they were going to do to get my files back and he said that I needed take that up with the person that was responsible for sending the phone off, the store manager Natasha.
I have lost so much on that phone, emails photos notes nearly everything. And they made it seem like it was my fault. Pleas call me to discuss further the atrocities of the store located at
I came back to Sprint, but the local sales person put me down for lease phones. I have tried to sort this out locally and via phone. NO ONE cares at the company. All I get when I call is the Philippines with people who don't speak proper English. Don't believe anything these people say - they will change your contract.
Mr. Daniel Hesse. my name is Joe Grigg and I was a customer of Sprint for the last eighteen months but I' m ln the process of change my service to another carrier. I'm having a problem of getting a phone that i've Paid for unlocked. On Friday the 8th of March I called sprint to request phone number (hidden) to be unlocked and was told that if I paid the phone off it could be unlocked in 24 to 48 hours. so I paid it off in the amount $106.93 and was told that it would be unlocked on Monday the 11th. When I called in today I was told by Tammie that it would take another 24 to 36 hours to be unlocked. I told her that I needed my phone and explained to her that I had been promised it would be unlocked today. I ask her if it would be unlocked today as I was promised and never and she never answered; she just hung up on me. I called back and talked with with a lady named Mickiesnd told her what had happened. She informed me that she needed a number off the phone , which I gave her, I ask her why she wanted that number and she explained that it was necessary for unlocking a phone. I thought that a bit strange since the two people I had talked wth on Friday the 8th Monday the 11th. Strangle Mickie and I got disconnected, so I called back again and talked with Tyler. He informed me that there wasn't anything he could do. So here I am without a telephone and I still don't know when I can expect to have my phone unlocked. I sure hope you see that phone is unlocked and I think it should be today as I was promised. I hope to hear from you soon. Thank you.
Worst Service ever and worst customer service we have ever dealt with. I would like to know if anyone will join me in a class action lawsuit against Sprint. I find it amazing that they want to charge us full price if we cancel service when in fact we don't even have service in half of our city. The contract only benefits them so at this point I am ready to hire an attorney but am curious who all would like to be included in the suit.
Someone named Tony James wants a class action lawsuit filed gainst Sprint am I interested absolutely. To complex to explain why at this time after trying since April 2018 to get something done.
I would also join that suit. I bet many others as well. My mom on the phone for 2 hours this morning still right now and I couldn't begin to tell you the incompetence. I've never seen anything like it. We just want out. If it wasn't for ruining credit we'd stop paying. I've never HATED a company so much. Been with sprint since 06. Omg we can't get out fast enough. I don't know where they do their hiring but for the bill we get every month they should at least speak good English and do their job.
Please send me the information on that suit, I am interested.
I too would love to get in on that class action lawsuit for Sprint. My email contact is (hidden)
I would also want information on the lawsuit
Why not..what's the serious about.m when you've been dooped out of your money, why let them get away with it?
I would like to join the class Acton law suit..
If anyone is interested..
I'm really headed to court this week..give me your names n info..
Send it to my email address (hidden)..
Shakirat Sanusi (hidden) years
Oh how I would love to!!!! Please tell me what I need to do. I'm sooooo ready and it's about time.
I am interested in a class action lawsuit as well
I would love to get in on this! Let me know how!! We have been screwed over so bad by sprint right now!!!
I would like to be added. (hidden)
I want in on the suit as well. This company is a total rip-off and we're stuck in a contract that we basically never signed up for cause the person that did our contract forgot to click a button. We're getting over charged and getting the run around about correcting the issue.
I'm in. I was defrauded.
My bank pnc said they would help me file a suit they have done nothing but illegal actions even pulling money from accounts after contracts are null effect
Dear Bill Minshall,
You need to sew PNC because they already know we can't sew sprint in a class action suit. They just took your money.
Who is PNC??
Pardon the misspell if any in any of my replies..
I'm interested in fighting against the injustices sprint has places upon thousands of customers..
It's a lot of people who have been doopedand falsely misinformed..
I just finalized my reports with attorney reveals office and to my surprise its a short rope..i have to head to court and see what happens there anyone interested email me your name and problem and contact info and the list will be given to the judge for review..
I'm in NYC..but, I can try to help you as I help myself..this is a night mare.. Every month the bill goes up never down..
Never sign up for auto-pay you must be crazy