Sprint, and Sprint customer services are the worse business I have ever had the misfortune of dealing with. For the past six months my wife has attempted to close her account with them. She is continuing to be billed monthly with threats of being sent to collections. We paid her bill when we moved and told them to close the account. It is six months later and the bill continues to grow. We have gone to various corporate stores and called the national office with no results. Promises but no action.
If you are looking for a cell phone, land line, or internet provider, STAY AWAY FROM SPRINT! I've been regretting it for a while, and it is NEGATIVELY IMPACTING MY FAMILY'S CREDIT SCORE.
Sprint customer service is reprehensible and you get 10 different answers from 10 different representatives. I couldn't get into my new account because no one in Sprint could tell me what my new account number was and apparently sprint made up some phone number that was not mine. After over a month of not being able to use my sprint account, I got an email from sprint saying that my account has a late payment on it. I call sprint and they said it the bill was sent to my cell phone. I told then I never got the bill. I was finally told by a representative my account number almost 2 months later and could now pay my bill on a service I never used at all. I advised the rep that I never got a bill and she said it was sent to the number on the account. I asked her the number and she rattled off some number I never heard before. After many calls trying to get my phone activated and still not activated I just wanted to return my new phone and cancel the account that I never used. I was advised I would be charged $890 even though I never used the phone or the account. NOT HAPPY! I will make sure that no one I know will get sprint. Loser Company with pathetic service.
I need to contact Cooperate office to get assistance with acomplain! I have spoke to customer service , International customer service and employees from two copetate stores about my issue! I need help
poor very poor- too much mumbo jumbo with their billing- was on phone for 5 hrs today 9am to 2:20pm one call after another- and still had to go back to sprint store in st. George Ut- because the store charged over 69.00 up front and never listed it to sprint billing- plus they gave 30$ credit for their screw up- and that was not listed either- plus they charged over 120$ FOR 1 MONTH BILL- IT SHOULD ONLY BE 25$ X 2 PHONES with no more than 6$ tax- (thank god for credit card receipts) they need to 0 everything and start their billing for only the proper monthly amount- yes i will join in on the lawsuit-
I will also join, something had to happen
Worst Service ever and worst customer service we have ever dealt with. I would like to know if anyone will join me in a class action lawsuit against Sprint. I find it amazing that they want to charge us full price if we cancel service when in fact we don't even have service in half of our city. The contract only benefits them so at this point I am ready to hire an attorney but am curious who all would like to be included in the suit.
Someone named Tony James wants a class action lawsuit filed gainst Sprint am I interested absolutely. To complex to explain why at this time after trying since April 2018 to get something done.
I would also join that suit. I bet many others as well. My mom on the phone for 2 hours this morning still right now and I couldn't begin to tell you the incompetence. I've never seen anything like it. We just want out. If it wasn't for ruining credit we'd stop paying. I've never HATED a company so much. Been with sprint since 06. Omg we can't get out fast enough. I don't know where they do their hiring but for the bill we get every month they should at least speak good English and do their job.
I too would love to get in on that class action lawsuit for Sprint. My email contact is (hidden)
Oh how I would love to!!!! Please tell me what I need to do. I'm sooooo ready and it's about time.
I am interested in a class action lawsuit as well
I would love to get in on this! Let me know how!! We have been screwed over so bad by sprint right now!!!
My bank pnc said they would help me file a suit they have done nothing but illegal actions even pulling money from accounts after contracts are null effect
Dear Bill Minshall,
You need to sew PNC because they already know we can't sew sprint in a class action suit. They just took your money.
I would love to join. I been with sprint 3 years. I have 3 lines my phone bill is now $310 and they say my plan I chose when I signed my contract expired in the middle of my contract. I could go on and on.
I would love to join.
I'm on board with you Tony!!
Dear Mr. James,
I just spoke to a class action attorney one minute ago. He told me, when we purchase sprint service, there is a clause in the agreement that states, we can't sew sprint in a class action. He suggest go to arbitration. I live in an area of san diego called bonita, sprint has no towers here, they piggy back and roam off of other companies towers.. my signal is bad to no signal. 12 customer service people and 4 of them being supervisors told me to leave sprint and go with another company. Here is sprint CEO name Michel Combes, corp. office ph is (hidden) and corp. address is 6200 sprint pkwy Overland Park, KS 66251...so far I have 4 letters to corp. after the first letter someone called me. I have no response to the other letters, (they just don't care) this company is like 150 billion dollars strong !!!! I've been with sprint for 14 years, when I move to an area they don't service, I get all excuses why they can't help me. I HATE SPRINT ....best wishes to you. Please all sprint customers go to consumer affairs and file a complaint against sprint..and start your arbitration with sprint corp...
Tina Saito, thank you for your information and a step in the right direction. Something needs to be done.
I thank you for the information as well. SOMETHING HAS GOT TO BE DONE!!!
Tina my name is Toni Stewart and I wish you could email me ANY sprint corporate numbers you have I think I am going to file a consumer complaint!! (hidden)
I think we should all do this. Clause or not they are not above the law.
They are pigs!!!
Thank you Tina..I intend on doing anything I can...even if just trashing their name. I will also see about arbitration
I want to be apart of this!! I HATE SPRINT and they have been a complete rip off!!! Please let me know what I can do to be apart of any of it!!