worked for authorized retailer and Sprint cancelled their services and part of it was to return phone I had to use for work. Sprint sent me to collections, even though it was clearly put in writing that return phone and would be terminated. Paid final bill for services and stupid company still wants money for phone which was sent back. Need to work on taking care of what you tell employees, consumers instead of misleading them.... Helpful hint
Sprint is the worse company to deal with. They have poor customer service. Poor Order SUPPORT Department. If you have sprint as your cellular service get rid of them fast. RUN RUN RUN!!!!!!!!!!!!!
Promised $200 worth of Visa cards for opening 4 lines. That was almost 3 months ago. Spoke with probably every customer service rep they have (in India) and no one has a clue. Completely ridiculous.
Worst customer service in any industry. Why? Because they outsource American jobs to India and Philippines to people that cannot comprehend the English language. These customer no service reps lie and fail at their jobs everyday and corporate Sprint is blind or just doesn't care. Every social media post on Facebook and Twitter is 99% negative. Wake up Overland Park, Kansas your company is being destroyed by your outsourced jobs.
Back in December someone committed fraud on my account and the fraud department said that they will be working on it. So in December they told me all I had to pay was the 218.41. So in January they said I owe 1380.42, so I called and said how when the Fraud Department was suppose to be handling the situation, so then I was told well all you need to pay was 150 and they still working on it. Now today my services is temporary restricted because now they saying I owe 745.47, but they still wanted me to pay that because the Fraud department was still taking care of the situation. It's very an inconvenient to me because that situation should've been taking care since December and here it's February and my situation still isn't taking care of. I'm very unhappy with the services and I've been a customer since 2006. I need for the fraud Department to take care of the problem like now. I'm tired hearing we still working on it and that I need to pay for something that I never received or ordered and someone hacked into my account. It's not my fault and I shouldn't be put under a lot of stress behind the situation.
I've been a sprint customer for 9yrs an they are not willing to help me at all.
My husband and I became Sprint customers on Nov 11, 2017. Worse decision we ever made!!!!! The only reason we switched was because we were told a Sprint bill would be cheaper than a Verizon bill with an iPhone X upgrade. This is ABSOLUTELY NOT true!! After the upgrade we received a bill less than 2 weeks later for all
kinds of fees and service. After calling customer services servers times some of the fees were credited. We payed that bill and received yet another 2 weeks later. I was told this was our 1st months bill. It was over 150.00 higher that Earhart we we told when we switched places. Again I had to call customer service several times and no one could explain the reason why the bill was so high or what we payed for 2 weeks prior. I was in the phone for almost an hour and never got any of my questions answered or understood what they were charging us for. The customer service lady just argued with me treated me like I couldn't speak clearly. I decided to go back to the store where we purchased the phones to get some answers. I was told the bill was incorrect and they would fix it. I must have been told this just to shut me up because nothing was fixed. I then went to another Sprint store and spoke with the store manager. She reiterated what the other store did the my bill was indeed incorrect. She promised to contact Sprint and get it fixed the call me later in the evening with the corrected amount and of course she never did!! Needless to say Sprint Customer Service leaves a lot to be desired!!! If a customer service person tells you to switch to get a better plan rate please do yourself a favor and DON'T it's totally not worth it. Once we get this debacle of a phone bill resolved I'm letting Sprint know where they can put these phones!!!
I feel you!! I upgraded mine ndmy husbands phones on December and am so completely frustrated that not one bloody person has managed to fix any damned thing!!!
AND NO ONES ASSUMES OWNERSHIP, ORRESPONSBILITY TO FIX IT. BEEN THERE!!!! :( LEAVE AND GO TO VERIZON .....
THAT IS EXACTLY WHERE IM PORTING TO IS VERIZON. YES THEY ARE EXPENSIVE BUT NOT BY MUCH.THEIR REPS ARE KNOWLEDABLE AND THE SERVICE WORKS
ALSO, ID RATHER PAY THEM 276.00 A MONTH AND GET WHATI PAY FOR INSTEAD OF PAYING SPRINT AND THE SERVICE AND CUSTOMER SERVICE SUCKS
YOU MAY BE RIGHT SEVEN...LAST YEAR I HAD 3 MONTHS OF GHOST CALLS...AND ALL SPRINT COULD SAY IS THAT I CHANGE MY PHONE NUMBER.....NONONONONONONNO
TODAY W THE NOTE 8 WHICH A MARVELOUS PHONE I AM SURE...I GET REPEATED PHONE NUMBERS ....EVEN THO THEY ARE BLOCKED BY ME....THEY KEEP CALLING ME
I THINK SPRINT IS MORE INTERESTED IN SELLING PHONES THAN PROVIDING TECHNICAL ASSISTANCE...THEIR TECH REP TODAY SAID...SPRINT CANNO FIX YOUR PROBLEM
I RECOMMEND YOU FILE A COMPLAINT WITH THE FCC...WONDERFUL SERVICE SPRINT
I have been seriously traumatized by my experience with Sprint. I want to make a complaint directlyto the CEO and cannot get clear contact information for how to reach him. How can I get a direct contact information for Daniel Hesse.
Marcelo Clauro is the CEO. Google him directly.
unfortunately when you google...this is what you get
Sprint CEO Marcelo Claure among 2017 worst, ranking says | The ...
Dec 29, 2017 - Here's the not-so-nice list Sprint CEO Marcelo Claure landed on. ... Is Sprint CEO Marcelo Claure one of the worst chief executives of 2017? He is, according to a ranking by 24/7 Wall St. It tagged Claure as 15th worst among 20 names it called out.
That is what lead me here.... I am as well. You get transferred around. No one doesn't know anything. I am going on every social media page and Channel 9 News with my recorded calls and my statements.
I agree and believe it I have been as well. You will never get to him because they don't care about customers experience. They are unknowledgeable lazy ass liars!!!! The number I have for escalations team is (hidden) call them to death
I was sent this address by an online review service as one to try-I was thinking it was just some guy in customer service. Turns out he's the CEO. Sent the email under an hour ago, and already received a reply back that they'll look into my issues. Will keep you updated.
Do you have any updates?
Looks like my last reply was deleted. Nice job, Sprint!
Like the guy below says, Marcelo Claure is the CEO. Google and email him. I posted his email address, and the powers that be deleted my entire message. In any case, I got a reply to my email that he was looking into my issue, and would get back to me. That was a couple of days ago-will keep you updated, if they don't delete that message, too. And this one.
Everyone should contact the Federal Trade Commission, they do not tolerate anything. All of the reviews I have read are very detailed with all of the information the Federal Trade Commission needs. Call FTC at (hidden), explain the problem, and at the end of your call the FTC will give you a complaint number and proceed to follow up with Sprint regarding your complaint. Tha Federal Trade Commission is very interested and concerned about everything that is in violation of the Consumer Fair Practice Act. Make your phone calls, and have your complaint documented and recorded.
Better yet contact your State Attorney General office. You can go on website to file a complaint.
You can also contact the FCC to file a complaint. That worked well for me to get things escalated when I had trouble with a local cable company. The form is easy to fill out. I'd provide a link, but it looks like those are blocked/hidden by administrators on other posts (interesting).
Thank you on the phone with FTC making a complaint. Please lets stop sprint from these criminal overcharges. If we all call about sprint overcharging we can get them to investigate sprint.
Can someone please help me. I am caring for me elderly father and he had sprint. There service was non existent where I moved so we had to change to Verizon. We went to best buy and they transfer all our numbers over to Verizon and started our plan. They explained to is that our final bill from sprint would be expensive. When we got the bill I almost fell over. I called to make sure it was accurate. I guess it was so we just paid the bill. Now almost 6 months later we are still fighting sprint cause they keep billing us 180.00. When I called several times to get it taken care of they kept telling me we still had service. Apparently the WiFi booster they made us pay for was not cancelled and that was still providing service. I tried to explain that it just boosts our phone signal, but we don't have phones anymore so How is it providing service. It doesn't work with Verizon, so how. They would not budge. Now they have sent my disabled veteran father to collections. Can someone please help me... this is wrong and no one I call with sprint will help.