Information, reviews and public commentary for US companies

 

Sprint Nextel Corporation

Rating
0.25
Web
http://www.sprint.com
Address
6200 Sprint Pkwy.
Overland Park, KS
66251
Contact
Daniel Hesse
Role
President CEO and Director
Phone
(800) 829-0965
Employees
40,000
Twitter IDs
@sprint
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JIM CHARLES - 10 m ago

0

I have a I Phone 7 and it has not worked right for a long time, took it to Sprint Corp. store in Moline IL & told them what was going on and left my phone with them for some time! Get a call from person from sprint saying could not duplicate anything with my phone leave the store and it tells me to turn on wifi on or made sure data is on, Sick of this . Call Apple Care talk to a lady was very nice gave here the serial number & the model number that she ask me for & said Yes Mr Charles that phone is no longer under warranty but we will still cover it under the recall for Repair Program No Service Issue For I Phone 7... Set me appointment for 8-14-18 in Chicago Apple Corp. Store because we were going to CUBS Game & live on the other side of the state, closest Corp. store !!! Text me and say not under warranty need to pay $331.00 to fit !!! not paying that Sprint Phone & they told me they will not do anything for me, time to use my ins. for new phone for&175.00 Then DUMP SPRINT

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Anonymous - 1 d 5 h ago

My husband used the sprint app to pay our phone bill it said denied three times so he finally called the bank to see why it wasn't going through. The bank then tells us all three payments did go through so they took out $700. We have tried to get the money back but they won't give it to us. Has anyone else had this happen to them and what can we do?

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Anonymous - 1 d 32 s ago

They charged me twice two and won't give my money back either

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Tony James - 7 d 5 h ago

0

Worst Service ever and worst customer service we have ever dealt with. I would like to know if anyone will join me in a class action lawsuit against Sprint. I find it amazing that they want to charge us full price if we cancel service when in fact we don't even have service in half of our city. The contract only benefits them so at this point I am ready to hire an attorney but am curious who all would like to be included in the suit.

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R J THOMAS - 5 d 4 h ago

0

Someone named Tony James wants a class action lawsuit filed gainst Sprint am I interested absolutely. To complex to explain why at this time after trying since April 2018 to get something done.

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Bill minshall - 4 d 11 h ago

0

My bank pnc said they would help me file a suit they have done nothing but illegal actions even pulling money from accounts after contracts are null effect

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Alisha - 2 d 11 h ago

I would love to join. I been with sprint 3 years. I have 3 lines my phone bill is now $310 and they say my plan I chose when I signed my contract expired in the middle of my contract. I could go on and on.

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Lisa - 2 d 8 h ago

0

Me!

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Nancy - 3 d ago

0

We have been with sprint for at least 10 years. Where has customer service gone? I have been mocked, hung up on, lied too, and have had the rudest customer service representatives. I don't guess Sprint cares whether they retain customers or not. I think it is time to change. I cannot seem to get my issues resolved, even with the escalation department.

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Nancy - 3 d ago

0

We have been with sprint for at least 10 years. Where has customer service gone? I have been mocked, hung up on, lied too, and have had the rudest customer service representatives. I don't guess Sprint cares whether they retain customers or not. I think it is time to change. I cannot seem to get my issues resolved, even with the escalation department.

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Anonymous - 4 d 16 s ago

My husband and I have been a loyal customer for 11 years. Decided to upgrade and was lied to be a rep. Rep stated we were eligible for the Galaxy 9 and 9 s plus for $11 and $14. Check the phone bill and was very disappointed. Called customer service and was told the upgrade is for new customers only . We have spent almost $200 just for upgrading and fees. Call the store and was placed on hold and no came back to the phone. We will e returning everything and leaving. Thanks for showing great customer service.

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Mad customer - 7 d 9 h ago

0

I ordered a phone on the 4th never received my phone. Checked my sprint account they processed my order as a payment. 5 days later I'm still trying to get a refund on the phone I ordered and didn't receive and keep getting told it takes 2-3 days now being told it takes 10 days to refund.

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Alison in northern CA - 9 d 6 h ago

0

Wow, I am with you guys! I spoke with 4 or 5 customer service people trying to upgrade all 3 phones on my plan! Talk abt ridiculous. I spent betwen 2 and 3 hours trying to get this done. Although the first representative had a call back number and all I had to do was give her the name on my credit card, the line dropped and she(he) did not call me back. I had spent 45 minutes with this representative. Then I went on to second rep, then a 3rd, rep. Then I asked for a supervisor who said she would call me back but never did! I finally get a manager named Cecilia who said she would give me a credit for the hassle and then upgrade my phones but she said she had to disable the lease agreements and could only do so on 2 out of 3 phones; and to get the 3rd lease agreement disabled she would have to send an email with a response time of 3 to 5 days. I said "forget it". I called one or 2 days later and the service rep said that I did NOT have to disable the existing lease agreements. She got the job done but I asked abt the credit and she said she would have to make some kind or request for the credit (even though I knew the manager's name, she could not connect me of course). That was suppose to take 3 to 5 days. Never heard a thing. A rep called me this morning and I was tring to understand why there was a zero balance on my bill because I hadn't paid last month's bill but apparently Sprint automatically put the monthly charge in with the 3 phones I purchased which I did NOT authorize. I said I wanted her to send the recording of our phone conversation to customer service and she paused for a long time and said " sure" but I didn't believe her so I told her I would be following upo. She also said she would email Cecilia directly--we'll see if that is going to happen bc the other rep said it was impossible to contact her directly. One person sayd one thing, another says another thing. n the mean time they try to sell you another phone line which I NEVER asked for. By the 3rd or 4th rep, if she/he talked abt a new phone line I cut them right off and said STOP, not interested in a new phone line. I admit I was rude in many instances due to my frustration. It's unbelievable how long it took to upgrades my 3 phones!!!

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20+ Years Customer - 9 d 15 h ago

1

I have been an customer of sprint for over 20 years but after my recent experience I am ready to move my service elsewhere. I have been trying to dispute a billing issue for over a month. I had a returned payment and I called Sprint prior to them knowing the payment would return because I received an alert from the back which quickly made me realize when the representative helped me set up the payment arrangement it was attached to the wrong account. The account used was not longer a good account as my wallet had been stolen so I opened a new account and didn't realize the new account was not added. I quickly pad the $504.00 that would eventually be returned. Later to find out that I was rebilled for the $504.00. I have been trying to tell each chat person and phone person I do not owe the amount. Each rep continues to tell me they are putting a ticket in for review and someone will contact me as of today that is not true. They continue to push out the payment arrangement instead and my bill is continuing to grow. I requested a fax number, email address, or a way to send information showing the payment was made, only to be told there was no contact information available to handle this. Saturday, August 4th, I contacted sprint again and was provided a fax number that does not work but is always busy. I called again on Tuesday, August 7th and was given another fax number that is not working either, I continue to receive the error message "poor line connection" we have verified it's not on my end. I called back Tuesday evening and was told to continue trying. Today is Wednesday, August 8th, and it's 6:30am and I still received the same error message for both numbers. This is frustrating and unacceptable customer service for a 20 year customer, even if it turns out that I am wrong about the billing the least someone could do it get this investigated and stop telling me what is in the notes or on the bill. I paid the $504 why am I being rebilled.

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Verizon's newest customer - 10 d 36 m ago

0

after 12yrs with sprint, the last straw was being lied to from a CSR in getting the S8note, I was told since being a good customer of 12yrs that even though the promotion wasnt being offered for the S8note, that they'd make the exception. 3 months later bill should have been $20 less for 12 months, I was on the phone over an hr with the rudest unprofessional service ever, then was threatened with turning me into collections, that is where I laughed and told her & sprint by all means please do, take me to court as well, I have 2 emails regarding what I was promised. along with the entire conversation from 05/2018 recorded when I ordered the S8note!!!

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Tess001 - 11 d 6 h ago

I live in Nashville Tennessee, let me start off saying my partner has been with sprint for over ten years. in April of 2017 I had went to the sprint store located at 1707 West end avenue in Nashville Tennessee. At the time I had my own phone plan and I was there to get on my partners phone plan. At the time I had an iPhone 6 that was completely paid off and was mine 100%. I was told by the guy who was "helping" me that I could turn in my current iPhone and in turn I could lease the iPhone 7 for free. That normally means free but I just found out that they completely lied to my face. I was told I had to fix the screen on my iPhone 6 to get the promotion so I paid 100 dollars to get my screen fixed. I thought it was worth it to not have to pay monthly so I fixed the screen and handed it over. Flash forward 16 months, we'll I have in fact been paying on the iPhone 7 all these months. Almost 500 dollars to be exact. Completely opposite of what I was told. I was told nothing. About a buy back deal( they credited 95doars to my account) I actually had no idea there was even a credit until I had called to make my complaint because like I said that's not what I was told when handing them my iPhone 6. I wouldn't have paid 100 dollars to fix the screen to turn around and get only 95 dollars for it. I could of sold it on eBay and got twice that. These people lied straight to my face. We've ha so many issues with sprint these last two years it's been horrible customer service. I need to know what I need to do to get the money back I've been paying for the iPhone 7. These people literally lied to my face and I should not be punished for their mistake. I'm ready to be done with sprint all together. I don't want a credit I want my money back and the deal I was told to be honored.

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Jeff Pratt - 11 d 7 h ago

0

Sprint is such a rip off just like others customers sprint customer service tells you one thing that turns out to be a lie plus sprint is charging me 194.53 a month and I can go to att and pay at the most 165.00 a month I have one phone that is paid off and one that only has a balance of 13.45 which I am paying 1.05 a month for and then I contacted Sprint care on Twitter to get my iPhone 7 plus unlocked and they messed that up because I gave the person an imei number for my iPhone 7 plus and they requested a unlock for a galaxy s7 edge so I will be leaving your company and going to one of your competitors more than likely att so in closing I hate to leave after almost fifteen years with sprint but I am tired of being lied to and being overcharged for sub-par cellphone service

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LYNDA - 12 d 6 h ago

0

After being referred by a friend I transferred my service from ATT &T (which I never had 1 problem with) to join Sprint 15 months ago. First, the salesman sold me on a buy( 1) I phone and get another free and then I would be on a monthly program to pay for two lines and receive an additional two lines free. When my first bill arrived it was something like $285.00 instead of the $99.00 I was told it would be. After contact customer service and seriously spending over two hours being transferred around I found out that in order to get the other two lines for free I had to apply for a visa rebate!! I was never told this by the sales person that just wanted the sale!! I was informed by the representative on the other end of the phone that she would apply for it but unfortunately it would take 3 months to receive it. Just keep paying your bill, she said it will all even out in the end!

3 months later "no visa". I called again and was informed the person who applied for the application made an error and that she was soooo sorry "but it needed to be re-submitted. This time she said she would put a "rush" on it and promised I would receive it by the end of October (I started this process in May 2017) . October came and went and when I called in November I was told again that there was an error and they were soooo sorry. They would be happy to re-apply for me and promised it would be December. December they finally arrived! I was so happy to get this night mare over! I was told by the Manager at Sprint on 82nd to "run not walk" to the nearest Sprint and turn in the Visa cards and pay off the extra 2 lines!! I did just that. A couple months passed and I noticed my bill was still to high. I called again...2 hours later, I was told that the person that took the pre-paid cards for me could only collect them as a credit but did not have the authority to actually cancel the lines!!!

I finally got the lines cancelled and noticed this morning that my bill is still wrong. I called Customer service this morning only to find out that now I have been paying installments on my "free phone" for 15 months. I was so concerned with all the other errors I never even noticed this huge one!! STAY FAR AWAY!!! THIS IS SUCH A SCAM.

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Ben Frascona - 14 d 5 h ago

0

Sprint:

I've been a sprint customer for the past 12+ years. Unfortunately, I have had no choice but to use sprint because of coverage issues. Now, I have a choice. I have purchased four (4) phones and contacted Sprint customer care to unlock ALL of them. Two of the four were unlocked immediately. The other two, after 48hrs, still haven't been unlocked. I was told by a technician today 8-3-2018 after being on the phone for almost a half an hour, that the phones were unlocked. They were not. After MULTIPLE phone calls over the past two days, I still have two locked phones, and told it could take another two business days. I've met ALL the criteria. Phones paid in full, over 50 days continuous service, (12 years), bill paid in full.

The phones are MY PROPERTY!!!! You are REQUIRED to unlock the phones at my request. UNLOCK MY DAMN PHONES!!!

No wonder customers are jumping ship and going to other carriers like T-Mobile. Which I might add has been bought out Sprint and is in the process of all the legal matters.

I thought Verizon was terrible, but Sprint takes the top spot on customer service. I have no problem posting my dissatisfaction on Yelp, Facebook, Twitter, Instagram, Linkedin, and the local media outlets.

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Brenda Gilmore - 14 d 6 h ago

0

My Sprint Horor Story I transferred to Sprint in 2012.In the beginning, things were ok. Then, the following occured 1. I did a phone lease purchase. 2. At the end of the lease, I was told that I could pay installments, equal to my lease payments, to purchase my phone. After several months, I called to check my installment balance and was told that my phone did not qualifyfor the installment plan.Incorrect or changing information............... 3. I, then made the lump sum payment to pay off my phone. 4. When I paid my phone off, my bill went from $80+ to $50+ a month.The $50+ payment lasted about 3 months 5. Then, I get a increase in bill. I call Sprint and the tell me that the promotion that I was on had expired.(I had not talked to Sprint since the day that I paid off my phone and had no idea what they were talking about.)I should have left after the installment issue,but I stayed. 6. Every month my bill increased, and every month I called to find out why. I got incorrect or changing information, again. You never get the same answer twice. 7. Tired of being a sucker, I deceided to leave Sprint. I was exhausted. 8. Requested to port my number.After several request and much confusion, they ported my number, but did not unlock my phone. 9. I was told that I had a zero balance until 8/3. My next bill was to be 8/4. 10. Now, they are telling me that my billing cycle runs from 11-12 and 12-11. How can that be with a due date of the 8/4? 11. So they are saying that I have to pay the bill due on 8/4 if I want my phone unlocked. And that I will get a final that is yet to be determined. 12. Sprint is holding my phone hostage. Now I understant why they were dragging out the process of porting my number. So they want a fight, and they are going to get one. I am having a T-shirt made today that will read. Sprint will do you. Ask me. I will wear it on every shopping trip and when I fly. Sprint's billing cycles and due dates are meant to decieve. I asked to speak to a supervisor last nigth and the customer service woman wanted what I wanted with a supervisor. She did not let me talk to a supervisor;she hung up. When I call back, the next customer service person told me she was sorry for the loss connection. Oh, Sprint has disconnected my service, which means that I have no phone service and can not go to another carrier unless I buy another phone. This is the Sprint Life. Edit 8/3 From 7/26 today 8/3,Sprint is still refusing to unlock my phone. Every customer service person tells me a different story about when the request was made. Still on hold for another manager. The first one told that my phone would be unlocked in 6 hours;it has been 71/2 hours. My phone is still locked.

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Onefourtytofirstplusfiveandagirlfriend - 16 d 10 h ago

1

review has outstanding rules to but if the minutes were being used by another, as the person would have had to run me down, then tell other person wants to code few and look, rob, and sack, Jesse Altman and the unit one to this are few, but also the many that do not pay, they never have, so the phone company opens their mouth, then I think not too big of a deal, it's where my phone company gets a robber, to rob me, then want to use my minutes, now it's still worth haveling, because once you confirm on other phone its to usage of he actual person and he wouldnt have my voice and I would be buying actual new phone, I don't care his kid, I was already getting you, I don't know about you, let's enter your house like it was mine, that's actual bother break and enter, now I'm next too this guy, then the usual, then sprint needs to act as I call in normal, then ask yeah but, yeah we don't say much here do we, then it's only if I'm orlrdering Chinese food pizza, then I need my phone, then I need to know why what the heck is the neighbor doing as they didn't live there I never knew I lived next door to this guy. I can't even see my relative neither can I see people lingering around and about yet someone has my phone activated, the account should be, and the sprint worker should have done their research, me, adult payer, now sint conreferandom. I think I could drift on any and then suffer the company for sprint overland to weak meek correctly.

You guys are poor, but metro is a contusional company and they cause problems, they don't see that they cause even more like I should be talking with a relative and then I bought this one for a relative but like to confirm in person, see I have to tell you my business to let you seven year unjob me by uncaring and let another person drive my car, and then letting them say yeah, yeah we're metro. I wouldn't have lost that truck or car, and I think I had sprint last location in the paradise section already. It was at after stay and then they were like but you didn't do anything wrong, yeah I knew this was going to hapoen. then their like but you want it, but I think I could have bought my other of the family member asking me in so, and I wanted to buy at least one nextel. They both know the only customer reps that can call me is the older females and older guys, the young seem to oh git him but he's got the whole year paid, the resource was also to jogging my phone number so this in phone line can stop.

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Arlene - 17 d 11 h ago

0

I've been trying to get an issue settled. It seems a customer service rep took my "referral reward" and assigned it to her friend instead of me, a Sprint Customer. When I called the store I was assured this would be cleared up and I would get the $50 I was entitled to.

Well it has been 3 weeks with NO responses... when I call the store I am on hold for 30 mins or more... I even took a photo of the number and time I was on hold.

What is wrong with Sprint? I thought this was a good place to end up after Verizon... Now I'm not so sure and not that Verizon offers unlimited data, when the hell am I staying with Sprint.

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Carl little - 21 d 7 h ago

0

I've been with sprint for years and they never can help me I ask to speak to supervisors I waited 15 mins each time and they hung up the phone no phone company is pose to do that also I have alll three names of the people

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Stephan - 27 d 1 h ago

Today i have a bad expediente in spring lee vista in orlando florida the manager with bad actitud call me the police and do not chance my celular with only 7 days how spring Corp have manager like this I hope this person do not contine working in spring and i hope spring fix my problem thank you

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Gary - 28 d 15 h ago

0

Worst service ever!!! Worst Customer Service ever!!! They just don't Care! Sent in 5 iPhone 8's with their buyback program and have a credit of $1600 and I can't use it on my bill for either my Sprint iPhone 10's or my $100 Sprint service. I asked what can I use it for and no one knows. Been hung up on by Supervisors and no retention department. I am trying to call corporate to no avail. Anyone have a number of someone that cares.

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