Sprint is the worst company you can speak to. The guys on the phone just called me a liar, never put his mic on mute and hear all the BS there were taking about me. Ill i called in was to get status of an unlock code for a phone i bought. Im not even a sprint customer and they treated me so bad. Called Corporate to complain and they just drop your call said there no one available to take your call.
I need to be contacted immediately I have paid over $1000 in the last 3 days and cannot get anyone to provide me an itemized receipt .
the worst customer service every. have not had any service for 5 days now and not one service agent can fix the issue or resolve it. I have told the same story 30x.
I am getting sick of the same issues with my sprint account in getting ready to press charges if my problem is not resolved now !!! Same issue for months get a hold of me at (hidden)
We switched over to Sprint form Verizon because of dropped called at our home. The first month was awesome, no dropped calls till the 30days was up then it was like a switch flipped and service was aweful. Would like to end our contract but don't think we should have to pay for the phones since we feel they bretched the contract buy not giving us good service.
Trying to get a corporate # to call someone. If I could rate them -10 I would.
Please send me the nformation about the claas action lawsuit
Me too!!! I am so upset. They are charging me for service I cancelled in April.
Didn't know about a class action suit. Please post if you get any information.
I have had issues with Sprint for over a year now. When we switched over I was told I could get a free apple watch and only have to pay $5 per month for equipment and only pay the plan cost due to a promotion that was going on. I never received the discount and I have called every month with no progress.The service has been horrible and every time I call I receive different information. I called to ask about the consequences to my bill if my family left Sprint. The representative stated that we would have to pay our monthly equipment cost and nothing more. I asked about the tablet and apple watch services and she stated we could keep it and just pay it off monthly. I also chatting with a representative online and was told the same information. We have left Sprint and now being told we have a purchase fee for each phone of close to $200 per line and that the bill for the tablet would increase by $50. None of this was explained previously and we are very upset. The company lies to it's customers and we are never doing business with you again.
Omg you guys are horrible company that takes advantage of there costumers!!! Since you joined T mobile have had nothing but problems with our services! Plus you guys keep getting our bill higher and hire! Anyone that got extra hot spot through this pandemic will see there bill shoot up because you don't get nothing for free!!! So be ready for your bill to go up $60!
I just signed up with them and had nothing but problems since day 1 I am so over Sprint someone please provide me with the lawsuit information thanks!
The same thing here nothing but problems after problems lie after lie worst company ever
I AGREE!! I HAVE HAD PROBLEMS WITH THEM SINCE THE FIRST DAY!!! THEY ARE DISABILITY UNFRIENDLY AND THEY SIMPLY DO NOT CARE ABOUT THE CUSTOMERS!!!
Were you able to get the lawsuit info they have done the same with me and now refuse covid billing
THIS COMPANY IS COMPLETELY UNFRIENDLY TO THE DISABLED!! THERE ARE NO DECENT AND USABLE PHONES FOR THE BLIND!! CUSTOMER SERVICE IS TERRIBLE AND ALMOST NON-EXISTENT!!!
I have sprint on my Samsung phone and tablet. The tablet is ONLY used for streaming.
IT'S REALLY HARD TO FOLLOW A SHOW AT 2 SECONDS OF DIALOGUE AT A TIME AND HAVING TO RESTART THE STREAM..... AGAIN!!!
I have had connection issues for close to 3 months. I call at least once a week and have been speaking with supervisors and managers.
In that time I have had EIGHT people, supervisors and managers promise, swear, ''Oh, miss Buck I won't be like those other people, You can take me at my word, I swear if I say I will call, I will call! You can count on me"....
NOTHING! The ONE call back I DID get was during the time I said I WASN'T available!!! AND NEVER CALLED BACK! EIGHT TIMES!!!!
I hear opposing info every time I call He says it's this, she says no, it isn't it's this, and the third person says ''They're both wrong''
NOW I have this supervisor berating me for calling all the time!!! Demanding of me reasons I thought I should get be getting a call back after sending De-Bugging info from my phone. EVERY TIME I STARTED TO ANSWER HE INTERUPPTED ME AGAIN ASKING WHY I THOUGHT I SHOULD GET A CALL!!
BECAUSE THE GUY SAID HE WOULD CALL ME!!!! His response? ''Oh''
Then he talked to me like I was an idiot, saying ''you can't keep calling'' WHY THE HELL NOT???
SPRINT ISN'T FIXING IT, AND THEY WON'T CALL WHEN THE PROMISE THEY WILL
He want's me to contact him directly by email. with any further issues. I'm not comfortable dealing with a condescending bully who won't let me speak
So I called the store on 20th street in Chico ca. I had gone and bought a s20 Samsung phone and a screen protector that the store manager put on my phone that was Thursday and today Wednesday not even a week later I pull me phone out of my purse and the screen protector is half off so I call the store he tell me I have to go through warranty they don't deal with that so I ask to speak to the manager the sales representative tell they have no manager he is out on pto or something like that and I ask for the person in charge he say we have no one in charge i said no one he was like nope so this was not even a week later I have been with sprint for 19 years so I'm very disappointed in the manner this was taken care of.
I have been with Sprint since 2001. right now I've been on hold for over an hour after two transfers because no one knows what they are doing here. I'm so over Sprint. My advice go with anyone but Sprint!!!
I've been with sprint over 10 yrs and yesterday I've had the worst customer service EVER!!!! I was put on hold for long hours by several different representatives. And they are not communicating with each other, they're not notating my account with the proper information. One rep will tell me one thing and the next representative will tell me something totally different! It's ridiculous I'm definitely about to cancel my services!!! Yesterday was the wort experience ever !!!!
On June 16, I went to a SPRINT store for a screen protector, an associate named (Michael Peguero), the "Sales Specialist" was the one who attended me, he told me that he did not have the screen protector, but that Sprint, T-Mobile and Metro are now a single company that maybe they can give me a new phone for free, I told him very clearly in English and Spanish that I was not interested and that I do not want my credit to to be checked because I am in the process of buying a house and I do not have a single inquire, then he told me that he does not have to make any inquiries to my credit, that he only needed my information to (ENTER MY METRO ACCOUNT)
Next day I see in all my credit report the inquire made by:
SPRINT, A COMPANY THAT CANNOT BE TRUSTED, I NEVER AUTHORIZED SPRINT TO DO ANY CREDIT INQUIRE, I EVEN RECEIVED A LETTER VIA MAIL DATED JUNE 24TH OF 2020 FROM SPRINT REGARDING "MY CREDIT APPLICATION" IN WHICH I NEVER AUTHORIZED, AND THAT'S FRAUD, LACK OF PROFESSIONALISM, THE WORST THING THAT CAN HAPPEN TO A PERSON
Worst Service ever and worst customer service we have ever dealt with. I would like to know if anyone will join me in a class action lawsuit against Sprint. I find it amazing that they want to charge us full price if we cancel service when in fact we don't even have service in half of our city. The contract only benefits them so at this point I am ready to hire an attorney but am curious who all would like to be included in the suit.
I would also join that suit. I bet many others as well. My mom on the phone for 2 hours this morning still right now and I couldn't begin to tell you the incompetence. I've never seen anything like it. We just want out. If it wasn't for ruining credit we'd stop paying. I've never HATED a company so much. Been with sprint since 06. Omg we can't get out fast enough. I don't know where they do their hiring but for the bill we get every month they should at least speak good English and do their job.
Please send me the information on that suit, I am interested.
(hidden) ME TOO
Totally agree i turned the phone in at the sprint store nothing. Was owed on the phone and they want 200 dollars saying that it was two months owed and they said that it doesnt show that the phones were turned in they are full of shit i am?so glad that i drop them
They tried to do the same to my son. They are misleading people on the contracts. They lied to him about both phones. As far as him owning them. Good thing I don't let anyone rip us off.
Let's see about that lawsuit
I so agree!!!