Information, reviews and public commentary for US companies

 

Sprint Nextel Corporation

Rating
0.283688
Web
http://www.sprint.com
Address
6200 Sprint Pkwy.
Overland Park, KS
66251
Contact
Daniel Hesse
Role
President CEO and Director
Phone
(800) 829-0965
Employees
40,000
Twitter IDs
@sprint
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Brenda Grieve - 1 d 4 h ago

0

Sprint has billed me for $ 177.83 also turn me into a collection agent for service and a phone l never had . I have tried endlessly to resolve the matter , no one at Sprint or credit company has helped me . I have a letter here from my lawyer but no one has could tell me who to send it to or email it to . I found this information myself hoping someone there can help me . This matter has taken endless hours of my time without being resolved . Sprint turning this over to collection has hurt my credit score . I would never have service with Sprint . I hope someone there will be able to help me .

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Anonymous - 3 d 10 h ago

I hate Sprint, the worse company ever the CEO hides from customers

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m.d.j - 4 d 12 h ago

0

I switched from vereizon which semed like the right thing to do. Terrible decision. The young lady that hepled me at the sprint store was lacking very important knowledge of the brand and the promotions. I was informed that she was taking care of everything and nothng had to be done on my end. WRONG. ive jumped through every loop i could to get my debt from verizon paid. Been told bt MULTIPLE customer service associate (over the phone) that everything was handled and taken care of and I wouldnt be responsible for the ramining balance on my verizon bill. WRONG. I am now in collections and have taken hits on my credit because of some youbg girl that didnt know how to do her job. Both her and her "manager" no longer work at the store I went to and now the new employees refuse to help me and pretty much told me to F*ck Off. TERRIBLE COMPANY!!!

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Pastor D Swan - 6 d 9 h ago

2

I hope that corporate checks these messages. I received an upgrade approximately a week ago. Now my new phone is not working properly. I called to have it replaced because I fall within the 14 day guidelines for free replacement. Now they are trying to charge me to complete a new order for the replacement phone which stop working properly after 1 week

I am requesting a follow up to my message. If you respond to this question, I will email my contact information

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Anonymous - 7 d 8 h ago

I just switch to sprint big mistake I should have stayed with my company every month with sprint my bill go up to 200.00 dollars or more for one month but when I sign with them I was told they will give me a better plan but they didn't and customer service is so rude and so is the Financial department .

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Anonymous - 8 d 10 h ago

Very big company very Bread servis

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Tom - 16 d 12 h ago

I'm Sprint customer for over two years,before I been with another carrier for long time and switch to Sprint hopping that they are better

It is worse than the previous company

Since April 12/2018 the change my monthly plan

more than six time,when I call and complain they change back to the original plan that I agree and next day is change to the plan they want me to accept

That goes on an on

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476751016 - 18 d 12 h ago

4

I have been a Sprint Business customer for 18 years.

I have had mostly great customer service. Like going to Tiffany's instead of Walmart.

I have some lapses when reps were on commission.

Right now I'm dealing with 4 I phone SE and a computer that was not ordered.I have 5 lines now and we have a total of 2 people work including my self. I have spent more than 20 hours of my and your time trying to fix this billing problem.

Over Sprint has been really really good to us.

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DL In INDY - 21 d ago

5

DL

I would like to say, "Thanks A Million" to the Team of STARS at SPRINT-FISHERS in Indianapolis, IN. Johdan and his team restored my confidence and the certainty that I needed to continue believing that Sprint CARE. The team starring Jacob Blackamore, Zach Tharp and Kendra Howard have become my family "MVP's". They showed themselves to be true and fair. Johdan is what NBA Stars calls a real coach. He's A Players - Coach, in other words he's A Customer Manger. He put himself in the customers' shoes. I truly believe these individuals are worthy to be commendation for going above and beyond. I also have a name for that award "Sprint Shinning Star". This month's award goes to Jacob Blackamore.

Thanks Again For Developing A Team Of Stars

DL

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Terry Rosendahl - 21 d 16 h ago

0

We bought and paid a deposit for 2 tablets and 2 phones. We talked to a corporate store worker and told us that if we purchased the tablets outright at $50 each they would be free. I called the employee which I will not mention the name other than E, he told me on Thursday that he would call me back on Friday 4-27-18. I have yet to get a phone call back getting this issue resolved. We are new customers and so far it has been nothing but a headache for us. We got a 1 day bill for almost $300. Thats for 4 lines. This is Monday 4-30-18 I want this issue resolved. I called customer service and was told that corporate had to fix the billing. E is corporate and he seems to not want to fix the billing.

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ATT won the Draft - 22 d 5 h ago

0

I wrote the post with att or Verizon here I come, sprint the Lever's are now about to feel how a value customer is treated, they matched my plan with a better plan, and don't have the Homer Simpson policy

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Teresa Summers - 25 d ago

0

I have been with sprint for a long time and never have I been treated the way I was today. I am not an important customer evidently . I upgraded my phones last month and have the paperwork stating that I would receive a $100 visa gift card for each phone that I upgraded. They are not willing to honor that. I have had numerous chat sessions regarding this issue. Every customer service representative told me something different but bottom line was I was to receive them. I come home today and I have a $50 visa card and that was it. I then did another online chat session #4 and they told me I did not qualify. I was then directed to call customer service and tell them the story again. I asked for the customer relations department and was transferred to an agent. The initial conversation was pleasant. I told them my issue and they assured me they were trying to take care of me. I was asked to give the chat id#'s which I gave and they put me back on hold. so after about 15 minutes , the representative said they could do nothing since they could not access there chat id's. Why? Why would you ask for it when knowing all well that you didn't have access (or so they stated). How do you have a company that can't access what other departments are doing? So I asked ti be transferred to a supervisor and I have never been treated so poorly by anyone. He kept interrupting me while I was trying to explain the situation and I could even hear snickering in the background. Basically he told me there was nothing he could do about me receiving the wrong information from another dept. That is completely unacceptable business practices. I asked to speak to his supervisor and was told that "I don't have one". I will not be renewing my service with Sprint when my contract is up and I will be researching other carriers to see if they can buy out my contract with Sprint. Sprint has some really incompetent service reps because they are not trained to give good customer service. Social media will be updated with how poorly I was treated by your escalation / retention team. This is not the only time that customer service has been contacted and was given different answers for a specific problem. I will be contacting the corporate office.

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AT&T or VERIZON here I come - 26 d 10 h ago

0

I'm a 15 year customer of sprint, for the past 7 years I have seen a very big decline in customer service and Homer Simpson procedure changes that makes no sense.

Here's my story, my account was set up by my mother , never had a issue making changes to the account until last year in a sprint store I've gone to for the last 14 years,although my name is on the account, Im just finding out I'm consider only a user on the account and can only do things on the phone, so we had it changed to where I can make decisions on the account so I thought!!!!!

Now I'm noticing my bill was a little high so when I called to find out why, come to find out I'm being charged for a line that I had set up on a old phone for my daughter, that should have been terminated back in December, so I called to terminate it, now I'm being told I can't have it terminated because only the main account holder Can terminate the line, so when I asked what was the purpose of my name being add as a decision maker on the account I'm told that I can make purchases on the account, add lines , buy accessories, change plans, without the main account holder permission,in a nut shell put a account in financial catastrophe, but can't stop a financial catastrophe to a account.

Now talking to the customer service rep, she telling me she can only give me her first name, asked for a rep Id number she refused, but she will generate a call log, I'm telling her I neeed this information to include in a letter or email I intend to write to corporate, given nothing. I've spoken to AT&T and VERIZON reps on the behalf of my mother other accounts and have never had these problems.

My views now of sprint is that this company has policies to make money off there customers immediately and not customer friendly to cancel anything that would take away from making this company money. Very very bad sprint, shame on you!!!!! This homer policy can be used and I'm sure it's being used to take advantage of unsuspecting elderly and mentally challenged individuals that has an account with sprint, that wouldn't check on the account that they don't use but opened up for someone.

I'm guaranteed to have my number ported to one of these two companies by the end of tomorrow, I'm done with sprint.

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Elijah Williams - 34 d ago

0

Playboie916@gmail

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unhappy sprint customer - 34 d 11 h ago

0

I called sprint about the apple care plus plan that I was told I had on my account when i initially got my phone. now that I actually need to make a claim, the agent who said his name was Chris, told me that they do not give out their employee id and that he is in the offshore office. I requested a supervisor and he hung up on me but called me right back and denied me a supervisor saying that there was no one that i could speak with right now. He finally did transfer me to a lady name Gabby who he claimed was his supervisor. I asked her the gentleman's name that I was just speaking to and she said his name was Anthony not Chris as I was told. Chris removed the apple care feature off my account and the TEP plus so now it shows i have no insureance on my phone whatsoever. My phone is not working at all and i am just trying to get a replacement through applecare

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Really happy with A T & T - 35 d 8 h ago

Sprint was so bad that I finally switched when my lease was up. I was told

at the time I switched that I was paid up and they would send a mailer to return the

leased devices. Instead they sent me a bill for another month and a bill for the

buyout of the two devices. A half an hour on the phone on hold and was rudely told that

I didn't know how to read the bill. Reps refused to send me to a supervisor, refused to

give their name and was told they didn't know where their corporate hq was or the

the telephone number to corporate.

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Dr. Lori E. Amy - 121 d 7 h ago

0

I have been seriously traumatized by my experience with Sprint. I want to make a complaint directlyto the CEO and cannot get clear contact information for how to reach him. How can I get a direct contact information for Daniel Hesse.

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Former employee - 118 d 14 h ago

1

Marcelo Clauro is the CEO. Google him directly.

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Seven Ammons - 112 d 10 h ago

0

unfortunately when you google...this is what you get

Sprint CEO Marcelo Claure among 2017 worst, ranking says | The ...

www.kansascity.com/news/business/technology/article192141029.html

Dec 29, 2017 - Here's the not-so-nice list Sprint CEO Marcelo Claure landed on. ... Is Sprint CEO Marcelo Claure one of the worst chief executives of 2017? He is, according to a ranking by 24/7 Wall St. It tagged Claure as 15th worst among 20 names it called out.

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Enjoy sprint service - 37 d 5 h ago

Hey I just wanted to switch my phone silver to iPhone red that phone didn't come out until 14 days after my swap was up I requested the red phone the company would not make an exception I purchased the phone on March 20 swap was over on the 3 of April not even a month yet no could me an exception with a click of keys on computer same phone only difference of color if you can change this matter text back days getting older on my swap

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Seven Ammons - 112 d 10 h ago

0

That is what lead me here.... I am as well. You get transferred around. No one doesn't know anything. I am going on every social media page and Channel 9 News with my recorded calls and my statements.

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seven - 112 d 7 h ago

0

I agree and believe it I have been as well. You will never get to him because they don't care about customers experience. They are unknowledgeable lazy ass liars!!!! The number I have for escalations team is (hidden) call them to death

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Now What? - 105 d 11 h ago

(hidden)

I was sent this address by an online review service as one to try-I was thinking it was just some guy in customer service. Turns out he's the CEO. Sent the email under an hour ago, and already received a reply back that they'll look into my issues. Will keep you updated.

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Donna Wells - 102 d 11 h ago

0

Do you have any updates?

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Lisa - 85 d 10 h ago

0

Can you please give me the information please thank you

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Anonymous - 55 d 14 h ago

Can you provide address??

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