Information, reviews and public commentary for US companies

 

Sprint Nextel Corporation

Rating
0.05
Web
http://www.sprint.com
Address
6200 Sprint Pkwy.
Overland Park, KS
66251
Contact
Daniel Hesse
Role
President CEO and Director
Phone
(800) 829-0965
Employees
40,000
Twitter IDs
@sprint
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Anonymous - 5 d 13 m ago

Iwas a customer your store in stillwater is horrible andcanr give a correct finial bill they didnt tell me there would be any other charges iam really mad your staff are untrained to communicate thisto your other customer s.iwas told 30 .86 i got a final bill 53.10.the service was cancelled 10/10.

Ithink its a big joke your final bill*is finalbill*

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Leylla - 10 d 7 h ago

0

I have been a Sprint customer since 2005 and from what this company always says I am "valued" however every time I call customer service, I am rudely treated and my issue takes over an hour to resolve. I have to sometimes yell and explain that I will hold for a supervisor or will not get off the phone until my issue is taken care of. I currently have 4 lines and this last call to customer service is the cherry on top. My son was calling to find information about an upgrade after being tossed around to different agents and departments, he was transferred to a supervisor. He was told that there would be a fee to upgrade, although he had a specific plan that allows him to upgrade every year. Normally he would go into the store because again dealing with customer care is the WORST! he tried online. Instead of the supervisor breaking down the reason for the fee, he was told he needs to save up his money, then call back when he can upgrade...he not only told him this one time, but multiple times..WHAT!! not my son and not as a customer. I understand these companies may want to outsource, but I can tell you this, when your customer service is horrible you will begin to lose customers. This comment from a Sprint supervisor was rude and unacceptable. I am still waiting for someone to resolve the issue, which they say will take 72 hours, even though it didn't take that much time to disrespect my son. It is time for me to start looking for another provider FAST!

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Anonymous - 11 d 5 h ago

Trump and Sprint both lied, they said the jobs were coming back to the USA. He was bringing all jobs back and Sprint was the first. WOW I was a sucker to believe that

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Brad - 78 d 50 m ago

0

Don't ever buy from Sprint Nextel or trust them with anything. Try reaching Customer Care in the USA or even the corporate offices! All you get is computer phone agents in the Philippines. Wonder why? Because Sprint and Nextel only care about you sending them money and not about services at all. If they make a billing error they don't care they will take you to court rather than look into the matter. They are crooks so, if you want to be stolen from and lied to, trust Sprint-Nextel. They will do it to anyone.

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Kimberly Eubanks Soenyun - 67 d ago

0

Sadly I must agree. Proof positive that corporate greed is still #1 in America.

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Gloria Schultz - 16 d 8 h ago

0

Brad, I totally agree with you. However, Customer Service in the USA, including the Corporate Office in Overland Park, Kansas is no better.

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Pam - 42 d 5 h ago

0

Sprint put me in collection for a phone that was returned to their store. I have all the documation for the return. They put me in collection for their error. I have tons of notes of phone calls and store visits where for months I tried to get them to fix this. I called today spoke to three different people who claim it is cleared up and I was removed from collection but they will not provide me proof of this. Customer service is a joke and so is this company. Off to see a lawyer next week.

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Gloria Schultz - 16 d 8 h ago

0

Pam, the same thing happened to me. I have been dealing with this since July 8, 2017, the day I took the phone to the store in Lewisville,

a third party store, which I didn't know was, as they have a Sprint sign. As of September 7th, they kept telling me they sent the phone back, which I found out on September 8th, it was in a desk drawer and had not been sent back. I have paid $868.49 since July 20th and had my phones shut off once. .I called Corporate today and much to my surprise, not any help there. Sprint is the Worst!! I am still being charged a monthly fee for the phone that was returned 2 1/2 months ago.

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Blair Brown - 35 d 19 h ago

My name is Blair Brown. I know by leaving this message nothing will get resolved, however since these are the only options I have I'll take advantage of what's provided. I initially was lead to believe sprint cared about their customers and customer service was a big part of their brand. After becoming apart of the sprint network I am completely dissatisfied.The customer service rep was horrible and after I requested to speak with a supervisor she held me up from talking to her superior for a 20 mins and they ultimately closed. I feel like sprint was the WORSE choice I may have ever made.

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Gloria Schultz - 16 d 8 h ago

0

Blair Brown, you are 100% correct. Sprint 3rd party stores are worse than desirable. The District Manager, Jeremy Gonzales and his

Manager, Jonathan Hill do not care about customers, only care about their title. We have been lied to for over 3 months. I finally called the Corporate Office in Overland Park, Kansas and spoke to Mario, which much to my surprise is not too into Customers either. To whom ever

may be thinking about going to Sprint, Don't, you will be sorry. The only choice I have is to go to another Provider.

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HR - 29 d ago

0

I fortunately am not a sprint customer but the concern I wanted to express is this, how does someone who is a convicted felon get a job at sprint? Don't these people do back ground checks? I feel really bad for people who have to share their personal info with someone who may steal their identity! A current employee with my local sprint store used to work for me at another business and he helped himself to 500.00 from our cash drawer. So I'm just amazed how someone like this gets a job so easily. So beware sprint customers of who has access to your information!

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Brina - 52 d 20 m ago

Rip off mislead high bill data issue customer service not helpful very disappointed

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Vicki R.Chapman Adams Dalton - 52 d 8 h ago

0

I have called AND HAVE BEEN TO the supposed sprint corp.on Morrell Rd., both locations on Clinton Hwy. ,and on Broadway. Called Customer care, and was left on hold and transferred so many times .The local stores in Knoxville andPowell. This kind of treatment from anyone is PATHETIC AND IS ABUSIVE! They have so many different phone numbers and almost every time you get some person who says they are not in the United States, and they do NOTHING to fix the problem AND get paid for it. I have UNLIMITED CALLS, TEXT, AND DATA supposedly ... ...WHICH IS WHAT I WAS TOLD ,AND THAT IT WAS ALWAYS 4G,NEVER DECREASED DOWN TO ANYTHING LESS.I am ON A PLAN alone, not a shared plan. The data only works 1/2 of the time.BLUETOOTH ,WI-FI ,WHICH I DO NOT HAVE,AND several applications were downloaded to my 3 NEW PHONES I have purchased from them, at the sprint stores. NONE OF THEM Operate correctly. . When I signed up they told me that the coverage was good in my area, which I am currently still residing. ..They say now that the closest tower is on Callahan Dr. ,which is about 1.5 miles from me!. Is it a wire clothes hanger or what? I have NEVER AUTHORIZED AUTO BILL PAY AND WAS BEING CHARGED ABOUT $ 83.00 A MONTH. IT WOULD BE FINE IF THEY PROVIDED THE SERVICES THAT I'M PAYING THEM FOR. SOMEONE NEEDS TO STEP UP AND FIX THIS MAJOR PROBLEM OF SCAMMING THEIR OWN CUSTOMERS!!!!! They keep charging me for Vm, I do not and have not ever wanted or authorized...I turn it off, they turn it back on. I also DO NOT link my phone to my TV OR ANYTHING OR ANYBODY ELSE or any other hidden crap. !

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Mark Cunningham - 80 d ago

0

Please call me. I have been trying to fix a billing problem for 10 months. Your customer service has been very unhelpful. I have been with your company for over 10 years. HELP!! Mark Cunningham (hidden)

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Willie - 84 d 7 h ago

0

Sprint service is the worst service I've ever seen in my entire life. I receive better service from a $19 phone from Dollar General that's sad because we're paying over $200 a month for these phones and can't get good service calls drop Delilah they lie a lot as well when you try to get problems resolved. The service is not worth s h i t and there are more complaints on the way. Your rating is - 400 but that's just my opinion to make matters worse after I thought about some more I found something else I can say then they Outsource these jobs to place I know those people need jobs to like the Philippines I know they need job those people are starving over there but there are people here that need jobs you should say say clean up your own backyard before you start cleaning up someone else's America's has problems in pouring their own people the employment rate in the United States sucks.

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Allison Pippin - 117 d ago

1

I have been a customer with Sprint for many years and I am highly disappointed with the customer service I have experienced over the past few months. I am not sure Sprint really cares about its customers. This was a company I was proud to support. Now, I am thinking about alternatives.

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BR722 - 96 d ago

I totally agree! I've been with them for 14yrs and use to always recommend them but like u said they don't care for their customers no empathy whatsoever so it's definately time to go just don't know where yet

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Ebony - 116 d 3 h ago

0

Hello,

I am writing you in regards to the terrible experience that I have had to endure with Sprint. My transition to Sprint began when I decided that I wanted to upgrade my children's devices to iPhones. I decided that Sprint was the best option, solely based on the fact that the sales rep I spoke with, promised me, that if I were to get a non iPhone and pay it off, I could upgrade with no issue or additional fees. So we did the switch. The customer service I have received over the last 2 months has been disgusting. The live reps are rude and unwilling to help. The supervisors never call back. The automated system is one big loop of nonsense. The app is a piece of crap, and you guys are constantly doing "maintenance" online, so I can never access my account!

Today, I was finally able to log in and see what has been going on. And when I tried to upgrade my phone, I noticed that there was a $200 down payment required! I am livid! Your representative told me outright, that all I would have to do is pay off my current phone and I would be able to roll right into my monthly installments for our iPhones. This experience has been nothing less than sickening. But of course, that's not all.

After I decided that I simply cannot deal with this any longer, I called in today to cancel service. I followed all the prompts that led me to a rep that would be able to help me. After I explained my situation and informed him that I wanted to cancel, he transferred me to an automated voicemail box that did not take a message, however disconnected my call. This is the worst form of customer service I have ever witnessed. All I wanted was to upgrade both phones on my account to iPhones with no up from costs as it was promised to me. Can I please get someone to help rectify this very frustrating situation?

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BR722 - 96 d 3 h ago

0

Sorry wish I could help u but I been with them for 14yrs and this is the worst they service ever been. I'm going thru the same thing about my spending limit that THEY INCREASED to 450 but cutting my phone off for a 100 when I'm well under that but they say the spending limit don't have nothing to do with that but when I ask them well what's the point of it they can't fully answer the question so I advise u to leave too cause I am soon as possible

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Miguel from Indiana - 115 d 20 h ago

0

I switched to Sprint approx one year ago from ATT because they promised a much lower rate. Well, it was lower for the first couple of months and then IT Happened!! The dollar amount started to go up and up every month. I called the reps ( all are from outside the USA) they all lie and nothing changes when you receive the next bill. When they offered to upgrade my phone and my wife's (oh boy) then things got really worst. My bill went up double and after talking to over 20 reps from the phillipines they promise to get it fixed but guess what I just received July bill and nothing has been changed. I will say to all ( be aware of Sprint) they all LIE!!! I will have to change to another provider hoping they Re more trustworthy. Hoping this message gets to the top of the corporate ladder and maybe they will wake up to our complaints. In just simple words "Sprint Sucks"

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Anonymous - 117 d 7 h ago

0

want torture? try to report a lost cell phone.

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Anon - 133 d ago

Since you're the parent company to Boost Mobile, how about explaining why you have to use the line "we're going to

enjoy the crap out of it" when talking about unlimited data in your latest commercial? Unnecessary.

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Anonymous - 133 d 6 h ago

Hello Mr. Hesse,

The reason in writing this is because I'm a sprint customer for 9yrs. I took my phone to a Brooklyn location for repair. The store has an assurion tech within the store. The store took my phone for 2hrs to give it back telling me that the charging port was was broken and can be repaired. However the store doesn't have the part, so I called 4 other sprint stores in the area and no store has the part. This is unexceptionable. Not one sprint rep has been able to assist me. I called assurion and they stated to to take the phone to a sprint store. I took the phone to the store the first time and they couldn't fix the phone. I've been on the phone all day talking to reps. I'm very frustrated situation still not resolved.

My phone is a galaxy 6 it's not that old. I can't believe the how sprint can handle a valued customer this way, in the age of technology Mobil devices are essential. I've already considered leaving sprint due to not being treated like the long term customer I am.

In addition to not having a working phone, sprint has done nothing to accommodate me

I've been missing calls and text, emails, doctor calls etc. Getting my phone fixed in a sprint store is FREE I'm not looking to pay out of pocket because your stores are not adequately stocked.

I'm also cc the corporate office. This is not a way to treat people. The service you provide is not free I pay for this.

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Anonymous - 137 d 7 h ago

Cannot get any help from Sprint can somebody please call me been with y'all for 12 years have for phonelines and I hate sprint right now I'm fixing to cancel if someone doesn't call me from within the United States my number is (hidden) Steven McLeod

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mE - 141 d ago

0

Biggest rip off ever your referral program. You never pay out. YOur stores have no idea what is going on and your customers suffer. I have been a customer for 10 yrs. I was suppose to get 100 per line for referrals. but your stores and your customer service totally screwed up and now I get screwed. YOU DO NOT CARE ABOUT YOUR CUSTOMERS ONCE YOU SIGN. SHAME ON YOU. VERIZON MAY COST MORE BUT I GUESS YOU PAY FOR SERVICE. BYE BYE

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