Information, reviews and public commentary for US companies

 

Sprint Nextel Corporation

Rating
0.286408
Web
http://www.sprint.com
Address
6200 Sprint Pkwy.
Overland Park, KS
66251
Contact
Daniel Hesse
Role
President CEO and Director
Phone
(800) 829-0965
Employees
40,000
Twitter IDs
@sprint
General profile image

Anonymous - 13 d 13 h ago

0

Sprint is the worst company you can speak to. The guys on the phone just called me a liar, never put his mic on mute and hear all the BS there were taking about me. Ill i called in was to get status of an unlock code for a phone i bought. Im not even a sprint customer and they treated me so bad. Called Corporate to complain and they just drop your call said there no one available to take your call.

General profile image

Anonymous - 14 d 32 m ago

I need to be contacted immediately I have paid over $1000 in the last 3 days and cannot get anyone to provide me an itemized receipt .

General profile image

Anonymous - 16 d 18 h ago

0

the worst customer service every. have not had any service for 5 days now and not one service agent can fix the issue or resolve it. I have told the same story 30x.

General profile image

samantha collins - 19 d 17 h ago

0

I am getting sick of the same issues with my sprint account in getting ready to press charges if my problem is not resolved now !!! Same issue for months get a hold of me at (hidden)

General profile image

Nancy - 34 d 12 h ago

0

We switched over to Sprint form Verizon because of dropped called at our home. The first month was awesome, no dropped calls till the 30days was up then it was like a switch flipped and service was aweful. Would like to end our contract but don't think we should have to pay for the phones since we feel they bretched the contract buy not giving us good service.

Trying to get a corporate # to call someone. If I could rate them -10 I would.

General profile image

Barbara - 104 d 11 h ago

0

Barbara

Please send me the nformation about the claas action lawsuit

General profile image

Chrys - 85 d 7 h ago

Me too!!! I am so upset. They are charging me for service I cancelled in April.

General profile image

Randy - 41 d 17 h ago

Didn't know about a class action suit. Please post if you get any information.

Thanks, Randy

General profile image

Vinnie - 44 d 13 h ago

0

I have had issues with Sprint for over a year now. When we switched over I was told I could get a free apple watch and only have to pay $5 per month for equipment and only pay the plan cost due to a promotion that was going on. I never received the discount and I have called every month with no progress.The service has been horrible and every time I call I receive different information. I called to ask about the consequences to my bill if my family left Sprint. The representative stated that we would have to pay our monthly equipment cost and nothing more. I asked about the tablet and apple watch services and she stated we could keep it and just pay it off monthly. I also chatting with a representative online and was told the same information. We have left Sprint and now being told we have a purchase fee for each phone of close to $200 per line and that the bill for the tablet would increase by $50. None of this was explained previously and we are very upset. The company lies to it's customers and we are never doing business with you again.

General profile image

Habi - 45 d 12 h ago

Omg you guys are horrible company that takes advantage of there costumers!!! Since you joined T mobile have had nothing but problems with our services! Plus you guys keep getting our bill higher and hire! Anyone that got extra hot spot through this pandemic will see there bill shoot up because you don't get nothing for free!!! So be ready for your bill to go up $60!

General profile image

Peach3379 - 94 d 13 h ago

0

I just signed up with them and had nothing but problems since day 1 I am so over Sprint someone please provide me with the lawsuit information thanks!

General profile image

Anonymous - 84 d 11 h ago

The same thing here nothing but problems after problems lie after lie worst company ever

General profile image

ISABEL ETKIND - 63 d 3 h ago

0

I AGREE!! I HAVE HAD PROBLEMS WITH THEM SINCE THE FIRST DAY!!! THEY ARE DISABILITY UNFRIENDLY AND THEY SIMPLY DO NOT CARE ABOUT THE CUSTOMERS!!!

General profile image

CassieR - 57 d 11 h ago

0

Were you able to get the lawsuit info they have done the same with me and now refuse covid billing

General profile image

Isabel Lynn Etkind - 63 d 3 h ago

1

THIS COMPANY IS COMPLETELY UNFRIENDLY TO THE DISABLED!! THERE ARE NO DECENT AND USABLE PHONES FOR THE BLIND!! CUSTOMER SERVICE IS TERRIBLE AND ALMOST NON-EXISTENT!!!

General profile image

Virginia Buck - 66 d 16 h ago

0

I have sprint on my Samsung phone and tablet. The tablet is ONLY used for streaming.

IT'S REALLY HARD TO FOLLOW A SHOW AT 2 SECONDS OF DIALOGUE AT A TIME AND HAVING TO RESTART THE STREAM..... AGAIN!!!

I have had connection issues for close to 3 months. I call at least once a week and have been speaking with supervisors and managers.

In that time I have had EIGHT people, supervisors and managers promise, swear, ''Oh, miss Buck I won't be like those other people, You can take me at my word, I swear if I say I will call, I will call! You can count on me"....

NOTHING! The ONE call back I DID get was during the time I said I WASN'T available!!! AND NEVER CALLED BACK! EIGHT TIMES!!!!

I hear opposing info every time I call He says it's this, she says no, it isn't it's this, and the third person says ''They're both wrong''

NOW I have this supervisor berating me for calling all the time!!! Demanding of me reasons I thought I should get be getting a call back after sending De-Bugging info from my phone. EVERY TIME I STARTED TO ANSWER HE INTERUPPTED ME AGAIN ASKING WHY I THOUGHT I SHOULD GET A CALL!!

BECAUSE THE GUY SAID HE WOULD CALL ME!!!! His response? ''Oh''

Then he talked to me like I was an idiot, saying ''you can't keep calling'' WHY THE HELL NOT???

SPRINT ISN'T FIXING IT, AND THEY WON'T CALL WHEN THE PROMISE THEY WILL

He want's me to contact him directly by email. with any further issues. I'm not comfortable dealing with a condescending bully who won't let me speak

General profile image

rosa castrejon - 71 d 10 h ago

So I called the store on 20th street in Chico ca. I had gone and bought a s20 Samsung phone and a screen protector that the store manager put on my phone that was Thursday and today Wednesday not even a week later I pull me phone out of my purse and the screen protector is half off so I call the store he tell me I have to go through warranty they don't deal with that so I ask to speak to the manager the sales representative tell they have no manager he is out on pto or something like that and I ask for the person in charge he say we have no one in charge i said no one he was like nope so this was not even a week later I have been with sprint for 19 years so I'm very disappointed in the manner this was taken care of.

General profile image

Lucy A Gottlieb - 78 d 14 h ago

0

I have been with Sprint since 2001. right now I've been on hold for over an hour after two transfers because no one knows what they are doing here. I'm so over Sprint. My advice go with anyone but Sprint!!!

General profile image

Erica - 84 d 13 h ago

0

I've been with sprint over 10 yrs and yesterday I've had the worst customer service EVER!!!! I was put on hold for long hours by several different representatives. And they are not communicating with each other, they're not notating my account with the proper information. One rep will tell me one thing and the next representative will tell me something totally different! It's ridiculous I'm definitely about to cancel my services!!! Yesterday was the wort experience ever !!!!

General profile image

Anonymous - 86 d 13 h ago

0

On June 16, I went to a SPRINT store for a screen protector, an associate named (Michael Peguero), the "Sales Specialist" was the one who attended me, he told me that he did not have the screen protector, but that Sprint, T-Mobile and Metro are now a single company that maybe they can give me a new phone for free, I told him very clearly in English and Spanish that I was not interested and that I do not want my credit to to be checked because I am in the process of buying a house and I do not have a single inquire, then he told me that he does not have to make any inquiries to my credit, that he only needed my information to (ENTER MY METRO ACCOUNT)

Next day I see in all my credit report the inquire made by:

SPRINT, A COMPANY THAT CANNOT BE TRUSTED, I NEVER AUTHORIZED SPRINT TO DO ANY CREDIT INQUIRE, I EVEN RECEIVED A LETTER VIA MAIL DATED JUNE 24TH OF 2020 FROM SPRINT REGARDING "MY CREDIT APPLICATION" IN WHICH I NEVER AUTHORIZED, AND THAT'S FRAUD, LACK OF PROFESSIONALISM, THE WORST THING THAT CAN HAPPEN TO A PERSON

General profile image

Tony James - 2 y ago

0

Worst Service ever and worst customer service we have ever dealt with. I would like to know if anyone will join me in a class action lawsuit against Sprint. I find it amazing that they want to charge us full price if we cancel service when in fact we don't even have service in half of our city. The contract only benefits them so at this point I am ready to hire an attorney but am curious who all would like to be included in the suit.

General profile image

R J THOMAS - 2 y ago

0

(SPAM)

Flagged for review. 
General profile image

Jason Cotellessa - 2 y ago

0

I would also join that suit. I bet many others as well. My mom on the phone for 2 hours this morning still right now and I couldn't begin to tell you the incompetence. I've never seen anything like it. We just want out. If it wasn't for ruining credit we'd stop paying. I've never HATED a company so much. Been with sprint since 06. Omg we can't get out fast enough. I don't know where they do their hiring but for the bill we get every month they should at least speak good English and do their job.

General profile image

Lisa - 1 y 230 d ago

Please send me the information on that suit, I am interested.

General profile image

Peri - 249 d 12 h ago

(hidden) ME TOO

General profile image

Anonymous - 212 d 10 h ago

Totally agree i turned the phone in at the sprint store nothing. Was owed on the phone and they want 200 dollars saying that it was two months owed and they said that it doesnt show that the phones were turned in they are full of shit i am?so glad that i drop them

General profile image

Julia Zanotti - 148 d 5 h ago

They tried to do the same to my son. They are misleading people on the contracts. They lied to him about both phones. As far as him owning them. Good thing I don't let anyone rip us off.

Let's see about that lawsuit

General profile image

Anonymous - 1 y 124 d ago

0

I so agree!!!

Other Reviews & Comments

Priceline
Liz Thanks priceline.... Due to your poor communication with ho ... 

Chick-fil-A, Inc.
Ju I came to the Chick-fil-a in the Valencia Town center and o ... 

Dollar General
Susan Hunt The Dollar General Market on Madison St in Clarksville Tn i ... 

Facebook
Steve Mapes It's clear that even though you have your community standar ... 

MetroPCS Communications, Inc.
REGINA Hello I have been with Metro compy for some time now and I  ... 

postmates
Gabriel I have been sending emails requesting help and just keep ge ... 

Costco
Barb Good bye Costco.

Fox News Network, LLC
Anonymous Heartbreaking!

Family Dollar Stores, Inc.
Linda I will not shop at the Family Dollar in Attica, In because  ... 

Buffalo Wild Wings
Nic Good Evening. I recently went to one of your Houston area r ... 

GameStop Corp.
annoyed as all get out You guys really suck! I've been trying to get a issue resol ... 

Walgreens
Odie You are an awful person. Just awful. She was right to get y ... 

Dick's Sporting Goods
jt I'm in California, near Dublin, CA. I ordered a Body Board  ... 

Taco Bell Corp.
Anonymous Linda Beasley

Hulu LLC
Harry Hulu you should make the normal Hulu subscription have no a ... 

Netflix
Mary Ellis 7 seconds. You have no idea that this series is putting mor ... 

Domino's Pizza, Inc.
Adley Mayon Holly in Morgan city will not talk to me will not answer th ... 

Outback Steakhouse
Anonymous I typically write as many positive reviews as I can, as you ... 

Cabela's Incorporated
Sharon Avila Recently, I returned a flannel shirt that I purchased that  ... 

U-Haul Rental System
concerned conservative personally i speak for myself...

The Hearst Corporation
Anonymous You are disgusting promoting an organization that hates Ame ... 

Golden Flake Snack Foods Inc
ken I am done buying golden flake butter puff corn, in the last ... 

Bob's Discount Furniture
Kerry Pert Ive been waiting since June 30th for my replacement chaise  ... 

Rent a Center
Anonymous I'm I have called from RENT-A-CENTER employee is saying tha ... 

Wal-Mart Stores, Inc.
Anonymous Associate 1

Amazon
Nakie Tillman Nakie Tillman please call me asap thanks. I was hired but t ... 

Macy's
Anonymous This company is so unprofessional. They canceled the order  ... 

The Home Depot, Inc.
Jeffrey I had a manager at store 6523 tell me that he would give me ... 

Sonic Corp.
Clarksville Ar I don't think it is very professional to watch your cook ma ... 

Amtrak
Anonymous Employee: Rickey Glenn is misusing Amtrak technical support ... 

LA Fitness
JBaptist All of the gyms in The Tampa Bay Area (FL) open At 5am, exc ... 

Ashley Furniture
J. C. Nally Customer service is horrible. I have made three trips to th ... 

Bloomingdale's Inc.
Anonymous Really disappointed how I returned my item, and they lie am ... 

Ross Stores
Anonymous the worst management from the store to the

Geico Corporation
Anonymous Customer service representative was playing game with me wh ... 

Best Buy
Anonymous Your products are Terrible! Every appliance i've every

J. C. Penney Corporation, Inc.
Anonymous Horrible customer service regarding the JCP Synchrony bank. ... 

Vivint
Anonymous Outdoor camera can not be adjusted to eliminate birds, bees ... 

Sears Holdings Corporation
Anonymous I had to call sears 5 times for repair and the tech cancell ... 

Yahoo! Inc.
Anonymous why have you shut down your response s?? It seems convenien ... 

DHL Express (USA), Inc.
Anonymous We received you Check No. (hidden) with amount of 42.21

Safeway, Inc.
Anonymous I go to the safeway in Walsenburg,Colorado once a week and  ... 

Bank of America Corporation
Anonymous Hi my name is Jessie and I'm trying to reach someone in cor ... 

Public Storage
Anonymous Yes very insensitive I was current on my payments and moved ... 

Kohls
Anonymous I will never shop at your store again and will be cutting u ... 

Dish Network
DebbieW I too signed up because of the $300 promotion and haven't s ... 

Papa Johns
Dave H Tried using the ap rather than the website this time. Downl ... 

Sea World
Mag Very disappointed taking our grandkids to your park today.  ... 

Frys Food Stores
Kate Be aware that some Simple Truth Organic crushed tomato cans ... 

ESPN, Inc.
Ricky Duncan Austin Wyland Arnold Mo. 636 535 5286 I have called the fbi my senator my congressmen you have he ...