Information, reviews and public commentary for US companies

 

Staples

Rating
1.520548
Web
http://www.staples.com
Address
500 Staples Dr.
Framingham, MA
01702
Contact
Ronald Sargent
Role
Chairman and CEO
Phone
(508) 253-5000
Fax
(508) 253-8989
Employees
87,782
Twitter IDs
@Staples
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Rose Ellen Moore - 1 d 23 h ago

0

went to my local Staples shop in Bethlehem PA. Usually get excellent service there. This morning at 830AM I needed to get a copy of a CD. My CD rewrite broke. These were family photos...not that it matters to anyone else. But I wanted to make a copy for my sister. Nothing major...no government secrets or pornography...just family photos. I asked the 'gentleman' at the tech station who looked like he couldn't care less about his job. Didn't make a great efffort in giving me info. Just said..it's 69.00 a copy...no one uses CD's anymore'.....wow.... 69.00 for 1 CD. TO PRESS A BUTTON! talk about pressure for me to get a new burner! well no thanks.

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HOWARD PAUL SHORE - 2 d 15 h ago

5

2535 Hauser Boulevard Los Angeles, California 90016 Tuesday, February 20, 2018 Mr. Ronald Sargent, Chairman And CEO STAPLES 500 Staples Drive Framingham, Massachusetts 01702 ontact Ronald Sargent Role Chairman and CEO Phone (hidden) Fax (hidden) Regarding: The $50.00 Dollar Gift Card You Sent Out To ME! Dear Mr. Ronald Sargent: Good Morning or Good Afternoon to You! How is your day today in sunny Framingham, Massachusetts and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that I was in Toronto, Ontario Canada for the past two (2) months and when I came home I discovered a $50.00 dollar gift card in one of my envelopes waiting for ME to open. The gift card had actually come from your 300 Arbor Lake Drive Fontaine I Columbia, South Carolina 29223 office. I just want to personally Thank You and/or the person who sent it out to ME and sorry for the delay. Sincerely yours, Howard Paul Shore Loyal Staples Customer /HPS

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Melodie Earickson - 11 d 16 h ago

1

I just left Staples in Lake Elsinore, CA and I will never go back there after the way I was treated by the woman in the print section as well as the manager David. Let me state first of all that I have been a loyal customer in the past and have never had such a problem as I had today.

I walked in with a simple request to intensify the color on a letter-sized print of a picture. Her only comment was "I can't do that." I said, "I've had it done here before." I said, "Can you darken it?" She said "I can try." That's all I wanted. She made two test copies and I chose the darkest one and said "I'd like 11 more copies on card stock." That's when she told me I'd have to wait 25 minutes "because there's a line." I said "but there was no line when I started placing my order." She pointed to a screen and just said "you have to wait 25 minutes." I walked away fuming. It would have taken her a minute to run my order.

When I came back 25 minutes later she handed me my copies that were completely washed out, even lighter than my original. I told her they were unacceptable. I had her run them the correct color. When she rang me up she didn't ask me for my rewards number so I had to ask her to include it, which lowered the cost by a few dollars.

As I was leaving the store I passed the manager and asked to speak to him. I told him that she had been "bitchy" to me and not helpful at all. The first thing he said was "A bitch is a female dog, don't use that language in here," to which I said "I didn't call her a bitch, I said she was bitchy." Again he came back with "you can't spesk like that in here." I was so disgusted at that point I lost it and used the F-word and told him he'd lost me as a customer and he would be losing more customers because of that lazy, uncaring employee, and I walked away.

There used to be a fantastic woman named Allison who worked in that department. Too bad she wasn't there today and I would still be a customer.

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Carol - 14 d ago

0

STAPLES DOES NOT WANT YOUR BUSINESS! How do I know? Their stores are filthy! Also, they make it impossible to reach anyone unless you want to place an order. I just called the number above and asked for their Chairman and CEO and guess what? He doesn't exist according to their robotic phone system! Staples, clean up your act or more and more people will shop on Amazon!

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Susan - 14 d 3 h ago

0

Your company does not know how to handle customer service. Here is a recent issue I had with Amazon and there response. I had to beg Staples for a refund for items not delivered here is Amazons response to a mix up. Hello Susan, I'm sorry to hear about the problem you've had with your order#(hidden)-0914617. Please allow me to look into this for you. To help you with this, I've checked and see that the refund has been initiated on this order due to some technical error. Please know that this situation was the result of a combination of technical and human errors, and that in no way did we intend for this to happen. In this case, I'd request you to please keep this refund as a goodwill gesture from Amazon.com for the inconvenience. On a personal level, I appreciate your honesty in bringing this to our attention. It is our privilege to have you as our valued customer & we want to make sure you are always taken care of. I hope this helps. We look forward to seeing you again soon. We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

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Theresa - 15 d 20 h ago

As a neighbor of the Staples store in Bellevue Tn, I feel compelled to praise the employee named Alex who I always find to be extremely helpful and patient with my business concerns. I don't find the store any different than most stores of its kind except for Alex. Not long ago I flagged him down and called him by his name to ask for some help. He showed surprise that I would remember his name. I 'm not surprised for its so hard to find a genuinely helpful person in any office supply - printing box store. Recently, I was in this store 3 earlier times to help me solve a simple problem but on the fourth visit there was Alex who solved my problem in minutes, please give him some praise for all of us who look for help

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Anonymous - 16 d 17 h ago

So I bought three calculators at 355 Plumb Lane Reno Nevada Staples for $50 each. One of the three did not work so I returned it. it was a few days after a month and they said that this is high tech technology and they do not honor even a calculator after 14 days. This was such bullshit. I have a couple of businesses and I buy supplies all the time and I will NEVER NEVER use Staples again. Over a sorry $50.... It's so sad that all these big companies promote and advertise and easy returns and when it comes right down to it, it's all shit. I've been in business for 28 years if I ran my business like these bigger companies do, I would not be in business. big business needs to learn from small business how customer service works

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Susan - 16 d 19 h ago

0

I have been a customer of Staples for many years and do not feel like I will ever do business with your company again. I ordered some items to be delivered the next day. I was sent an email the next day saying they were out for delivery. By 6 p.m. no items, no email, no call. After talking to one customer service person I was told I would receive a call back within 24 hours to let me know where my items were. I states this was unacceptable and to put me through to a supervisor. She informed me the driver could not find my property on his gps. No one called to inform me. I told them I did not want the order. I then went online the next day to cancel the order. This was on a Saturday. On Monday I receive an email my items were on there way for delivery. Nothing arrived but an email stating they would arrive on Tuesday. On Tuesday afternoon someone shows up with the delivery and I declined it. I called and was told they could not process a credit until the items were back in the warehouse. It's obvious your system is in need of an overhaul as no one seems to know what is going on. I'm so disappointed in your lack of service. I will order from Amazon from now on. At least they know how to handle a customer if they screw up. Shame on you.

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PO'd - 50 d ago

0

Staples, SHAME on you for putting employees in a dangerous situation by keeping your stores open during a blizzard. Do you pay them for the time they have to dig out their cars? Will you be helping them when their stuck on the road going home or if they get in an accident? I'm sure the CEO isn't dealing with any of that!

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Wolf Radio LLC - 26 d 19 h ago

0

Ya Thats Great Make the Employees Come In in a Blizzard but tell your Customers to Go Online What Kind Of Business are you Running.

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Wolf Radio LLC - 26 d 20 h ago

0

My Company has been doing business with Staples a very long time. Before I started my company I worked as head of and my store started the computer repair services. any way on Saturday at the Westfield MA Store Location I went in to pick up my stamp order. I was standing at the copy center for about 15 min. There was Employees standing around not helping me. There was only a hand full if that of people in the store. One Man I thought was working the copy center Was taking in some shipping items then after walked away from the desk to talk to a lady in self service with out even letting me know he knew I was there. In the 15 min I was standing there another person come in with more shipping items he then come over and took them and walked away again not even letting me know he knew I was there. At this point I went looking for the manager. The manager told me he was the one that was in the copy center that day. and mad a lot of excuses that it was so busy in the store and they did not have the help they needed,. That is no excuse. The person in Shipping could have said something to me. I have worked in the store long enough to know that most people can run more than one department. he could have looked up my order. I will be looking elsewhere for me business printing from now on. I Have an account with VistaPrint and so far they have been good to me, I may switch all my work over to them. This is not right.

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HUMILIATED - 27 d 21 h ago

0

DISCRIMINATED/PROFILED IN KOREATOWN , CA

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Gary Filipowicz - 29 d 3 h ago

1

I was trying to get business cards done Thursday morning but your network is your system the girl was working with could get done what I needed. I will have to use another company to get my cards.

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Robert - 30 d 29 m ago

0

I am writing to you today in regards to an experience I had at your Staples store in Hanover, Pennsylvania. On January 22nd, I took a Dell Inspirion in which had stopped opening after a required update by Dell. The computer was purchased on July 11, 2017 and I also purchased a two year extended warranty. The clerk at the tech desk was very nice and said that with a computer this new there was no reason that the mother board should have broken and he was going to replace the computer. They told me that it would beset up as mine was when it broke. Someone called me that evening saying they had gotten the new one and it was ready to pick up. I went in the next morning only to find out that none of the data from the old one had been transferred as promised. So I wasted a trip and had to go back in the early afternoon to pick it up. I made it very clear that I did not want to lose my Office 2016. To show that this must be a normal situation that the second clerk did not acknowledge, the manager gave me paper work that started my extended warranty from the date I picked up the new one. When I went to pick it up, I was told that they could not replace the Office and that I should be able to do it with the product code card. Well, I am 70 years old and had no idea I had to keep that card. They were very well aware that it had been on the computer, so they know I was not lying. They also said that because of HEPA regulations they could not do anything. I have no idea what a medical security law has to do with this. The clerk that was handling the situation was less than professional and at worst was downright rude. When I brought the computer out, I simply asked where the box was and he snapped that he only had two hands. I was taken aback and asked why he was being so rude only to be told that I was rude too. I had to remind him that it was me that had to come back twice for a very simply error on their part. He also made it very clear that this computer should have not been brought back there and returned to Dell. I was only doing what the original clerk had told me that they would do. I am not sure what the problem was with the second clerk but it was totally unprofessional. I not only had to waste my time to go back twice but I am out almost $200 for the Office 2016. To add insult to injury, when I took the computer in, they asked for the operating system restore thrum drive which I left with them. When I got home, I realized that they had not given it back to me. When I called they had no trouble finding it but the question is why didn't they call me and let me know it was there. Again, this was not my fault. At the time I called, I asked that the manager call me the next day since she had already left for the day. Sadly, and adding to the lack of professionalism, she has not returned my call. The funny thing is that when I took the computer in, the manager and I had a discussion as to how they always make things right for the customer. Well, that is in the past for sure now. I will be hard pressed to do business with them in the future with the bad taste I now have in my mouth. I am enclosing the original receipt as well as the replacement receipt so you can see the dates.

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Gerri - 31 d ago

I was at the staples on manatee in Bradenton Florida and trying to make copies from my iPhone. The manager was very rude but an employee named Michael was very helpful and I wanted to make sure he got the proper acknowledgment for his help.

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Anonymous - 31 d 24 h ago

I have been trying to get business cards for my employees for 6 days now. I have been to the fort worth texas location 4 times and have had over 20 minutes of hold time on the phone during those same 6 days. I have been told by the Staples management to resend them information the they already have (I have done cards with Stsples before) I have been told a time to pick up (not ready), I have now been told we can redesign my cards if I will wait while they wait on other customers in which they came into the store after me. I know Staples has 87,000+ employees however Amazon will take your overpriced retail and services down soon.

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C Norrington - 32 d ago

1

I had the Worst Experience at your store located @ Camp CReek East Point location. I am Delta Airline retiree, but l recently had a stroke & needed to fax sme important paperwk back to Delta. I was by the Self Service Fax Machine but could not figure it out(honestly l left my glasses in the car) l asked the Female Rep.tjere. She Refused to help me w my 3pge Fax. She said She was too busy on a order.lt took 10 mins until l stopped a Nice Rep.Dominique whom was putting bck stock.She put her things down & helped me. I found the Mngr & told him about both Reps. I was satisfied until l got hme.Upon review of bank card l was chrged 5 dep & 7.40 for my fax. Im wondering why the 5$ was not taken out of 7.40$..but if your chrge is 12.40$ for a fax of 3 pages? I tried to call.. Rep answered trfrd me to Print shop..no one picked up. I clld bck & this time asked for Mgr. I was on hold for 6 mins before Finally Giving UP. This is Sad & l will definitely not return to this location.

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Disgusted in Lake Forest, CA - 36 d ago

0

If customer service means anything to you, you need to change your delivery service. I STILL HAVE NOT RECEIVED MY ORDER. The company that did receive our order said no one has been there to pick it up as it is still in their lobby. I checked with them after I got a message from staples tracking that said it had been delivered and that I signed for it again! Further, I found out from the company where our order is that the delivery service never even brought it into the building. He left it OUTSIDE BY THEIR DOOR and was out of the parking lot before they could even unlock the door. No one accepted the order; no one signed for the order. Aren't you wondering if this is happening to other customers? Staples must be losing a lot of money with this irresponsible delivery service. I expect to be compensated for this total lack of customer service and ownership of this problem. We have one ream of paper left. We better have these items delivered to the proper address today....

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Anonymous - 43 d ago

To whom it may concern,

I went to my local Staples in Lakeland, FL to get Vinyl Case Holder, Business Card, Black Wallet. I purchased this item at this location sometime ago. The staff member informed me that you no longer carry this item and I might try on line. I try to use my local merchants to help keep them in business. Sending people on line will insure that stores will go away. I went on ebay and purchased five of these items and with shipping it was $8.05.

In the words of a great retailer "The more you have the more you sell" The item in question is just a couple of bucks but it is something one would expect to find in an office supply store. Such items do not expire or spoil and a box of them would not cost much. You can't sell what is not there. You did not get any money from me today but someone in another State did. Good luck in 2018

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sara - 38 d ago

2

I worked at Staples for some time and the corporate office would always tell us to advise people to go online.

the first prompt on there phone line is to go online

I felt I was just giving the business for our store away

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Anonymous for now - 65 d 5 h ago

0

Violates Copyright and Trademark law in the copy center.

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Anonymous - 52 d ago

Depends on which store. Mine is very strict!

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Chris Simpson - 52 d 20 h ago

2

Do you drug test employees in Colorado? Every conversation I've had with some have led me to think they are under the influence of Marijuana.

Is that legal? Or should they be randomly tested as most states do

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DS - 55 d 3 h ago

0

Purchase 5 Google Home Mini's from Black Friday ad.....ad clearly states in 2 places 'Free $10 VISA gift card via rebate with purchase'. What do I get...a Staples gift card. No one at Staples wants to hear that....all they say is 'it shows on my screen a Staples gift card.' Won't even let me send them the proof. Never doing business with this company again! Probably going to start a class action lawsuit for bait & switch!

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