Information, reviews and public commentary for US companies

 

Staples

Rating
1.809896
Web
http://www.staples.com
Address
500 Staples Dr.
Framingham, MA
01702
Contact
Ronald Sargent
Role
Chairman and CEO
Phone
(508) 253-5000
Fax
(508) 253-8989
Employees
87,782
Twitter IDs
@Staples
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Lucretia - 9 h 27 m ago

0

I visited the staples store at 1250 H in DC on Oct 31st I was rudely turned away because I did not have the my order printed so I went back on Nov 1st place my order which was done incorrectly so I cancelled on Nov 5th it's 15 days and I have yet to receive my money. They are very unprofessional and disrespectful to include Keisha the Manager and Ashley the supervisor I sent an email to Maria who was handling my order and she has yet to respond. I can't the employee to provide me with the information of the regional Manager all I need is my money back. I have no product and staples have my money.

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Upset in Napa - 1 d 19 h ago

0

I am a small statured middle aged Woman and I went into Staples in Napa ca, and was discriminated against! I had a couple of small items to e-waste / recycle and the young man their named Javier said it was full and to come back after Black Friday. As I was walking out a Man walked in with a very large printer and proceeded to e-waste / recycle it! When I confronted the young man he was all excuses!! Never again will I purchase anything from staples in person or online!!! Oh and by the way I am a business owner here in my ahome town of Napa Ca !! Maybe you need to do an employee retrain event!!

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Davina Robinson - 7 d 11 h ago

3

(SPAM)

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MAHI - 5 d 18 m ago

3

hi staples, teri morgan, emily and a young man black hair, say, 5' 8" (emily's boss) were all 3 rude and unhelpful

in my quest to prepare copies for a court hearing in coeur d alene, idaho, ironwood st.

i had to wait for the library to open to get the job done. said they were to busy to deal with me. ":O(

coeur d alene, ironwood st store , idaho,.,,,

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fagley dork - 5 d 5 h ago

0

hi staples, teri morgan, emily and a young man black hair, say, 5' 8" (emily's boss) were all 3 rude and unhelpful

in my quest to prepare copies for a court hearing in coeur d alene, idaho, ironwood st.

i had to wait for the library to open to get the job done. said they were to busy to deal with me. ":O(

coeur d alene, ironwood st store , idaho

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Lauvon - 5 d 15 h ago

5

On Nov. 14th, I had to go to the Staples in College Park, MD to have a ticket printed from my phone. I've visited this store for years to make small purchases, great service each time.

The process for printing a ticket is new for me, I received exceptional customer service from beginning to end. The staff person behind the desk where the copying, printing etc. is done was multi-tasking but still was very professional, helpful and pleasant in walking me through the process. I did't get her name but this was between 1:30p & 2:00p in the afternoon.

Thank you for having pleasant and efficient workers dealing with the public.

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Anonymous - 6 d 2 h ago

0

I went to Staples today on I-240 in Oklahoma City and was using their price matching from Amazon when I was informed that they could not use the page I brought in because Amazon sold it the same price as Staples. I explained 2 of your managers showed me how to utilize price matching that Staples offers and she told me that they would not match the price because Amazon was selling it through a third party!!! I will have to start shopping for office supplies somewhere else.

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The Mick - 7 d ago

0

I went to a Staples in Camp Hill Pa, to copy a few things...The woman at the copy\print

center was very rude!! then when I was talking to another copy\print person she interrupted us, ...RUDE when I "said I was not speaking to you" she said "im talking to you" I was not impressed at all. she should have concerned her self with the customer she was ringing up & kept out of what I was talking about with someone else!!

I went to speak to the manager about this and he was as bad as she was!~!

they do not know how to treat customers at ALL!!!! they are argumentative-snippy-

and CAN"T listen to what you are saying. then I see & hear the copy\print person bad mouthing me to the so called manager!!! I do not have to go to staples to shop! and after today Nov.13-2018 I will not doing any of my office type stuff with staples!!

I want to go where they are friendly & want to be helpful and not RUDE!!!!!!!

what a train-wreck of a store!!!!

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Davina Robinson - 7 d 11 h ago

3

(SPAM)

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jsharons - 7 d 11 h ago

t ripped off by Staples. A little over 2 years ago, bought a $70 lamp and the bulb burned out today. Just found out that it can't be replaced. Nowhere do they tell folks the truth on their website. Paid $70 for a disposable lamp! After arguing with Customer Service, they gave me a $25 coupon. Big deal. Does anyone honestly think I'd have bought this shoddy product kno people choice aays

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julie - 8 d 10 h ago

5

(SPAM)

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Paula - 7 d 11 h ago

3

st learned I got ripped off by Staples. A little over 2 years ago, bought a $70 lamp and the bulb burned out today. Just found out that it can't be replaced. Nowhere do they tell folks the truth on their website. Paid $70 for a disposable lamp! After arguing with Customer Service, they gave me a $25 coupon. Big deal. Does anyone honestly think I'd have bought this shoddy product knowing this.

https://www.staples.com/Evolution-Lighting-Double-Reach-Swing-))))

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julie - 8 d 10 h ago

5

(SPAM)

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Paula - 7 d 11 h ago

3

st learned I got ripped off by Staples. A little over 2 years ago, bought a $70 lamp and the bulb burned out today. Just found out that it can't be replaced. Nowhere do they tell folks the truth on their website. Paid $70 for a disposable lamp! After arguing with Customer Service, they gave me a $25 coupon. Big deal. Does anyone honestly think I'd have bought this shoddy product knowing this.

https://www.staples.com/Evolution-Lighting-Double-Reach-Swing-))))

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jsharons - 8 d 13 m ago

0

I just learned I got ripped off by Staples. A little over 2 years ago, bought a $70 lamp and the bulb burned out today. Just found out that it can't be replaced. Nowhere do they tell folks the truth on their website. Paid $70 for a disposable lamp! After arguing with Customer Service, they gave me a $25 coupon. Big deal. Does anyone honestly think I'd have bought this shoddy product knowing this.

https://www.staples.com/Evolution-Lighting-Double-Reach-Swing-Arm-LED-Desk-Lamp-Black-Nickel/product_933962

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Anonymous - 14 d 20 h ago

0

Staples is the WORST company to order item through. I will NEVER use you again. This is the second time I have ordered a product and never received it. I ordered my products on October 24th, most received except for Keurig K Cups. On my Order it says it will arrive Nov 1st. Guess what it never came so I called to find out when it will be received and no date, don't know... So I did the live chat and the person said that the item was cancelled due to no product available and I should have received an email.... no email. I have an all office meeting tomorrow morning and NO COFFEE, thank you Staple!

I will not be ordering from you ever!

Dominique Valentino

Firstpoint Real Estate

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Violated - 16 d 15 h ago

0

Staples affiliate, executive level, 18 times hacked my social media. Office in chicago office in Lincolnshire. Password codes sent to this person cell phone from Facebook, Twitter, craigslist. They were kind enough to provide the Staples IP addresses. Chicago and Lincolnshire locations. Company time, illegal activity...is that Staples policy to use company time and computers? Respond and my attorney will provide screenshots.

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Quill this! - 16 d 15 h ago

0

Not to mention the software such as Iamazing used on company equipment along with my cell phone, laptop, and ipad. Instead of doing evil, how about being goal driven for the company that pays you handsomely. Disgraceful!

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Anonymous - 18 d 5 h ago

2

Dear Sir/Madam;

I'm the President of a few companies that spend considerable money on supplies with Staples. I was told by your home office that you can match the competitive prices. But the Manager of your local store will not agree to that statement. We have a discount for printing at Office Depot and he will not match their prices. If this is true then we will need to cease all purchases with Staples and move our business to Office Depot. Please let me know ASAP your position in this matter as we have a number of large printing orders that need to be filled.

Sincerely,

Tony Belmont

I(hidden) (hidden)

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Bill Sefton - 24 d 17 h ago

5

The service that we received from Tashi of the San Ramon, California Staples Store was absolutely the best. She took the time and effort to help us pick out a desk chair for my home office. She should be given an assignment as a Trainer within your system...

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suzi - 24 d 4 h ago

5

The staples in Alexandria address 7708 has the worst customer service and even worst gm please stop hiring little kids the be managers.........

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suho - 24 d 4 h ago

3

Staples is the worst company to deal with...ordered a computer...2 days later got an email saying the item isn't available and we would not be billed....5 days later $416 is being processed through my account so the letter was a lie...they did bill us....now talking to customer service...they can't do anything...they will not help.....I will have to pay to have a stop on the payment...What a joke...never order anything from Staples....this whole process was horrible..started with being given the wrong number to their vendor and was called a liar from this vendor...sent an email to customer service...got a return email saying they would contact us...guess what no contact from them...what a joke of a company

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suniyo - 24 d 3 h ago

3

Have so far paid staples $200 for computer repair, paid 3 weeks ago, still not able to get it fixed. went into store as it opened this a.m. no customers there. went to zerox center with job, asked it i could wait, they said sure, two employees there, they futzed around for two hours and then charged me a quarantee fee of $25.00 ....had a basket filled with office supplies to buy, which i accomplished while waiting the 2 hours. paid the outrageous fee as well as taking my computer home and not waiting any longer. tried to talk to manager, can't begin to say how awful and unstatifying that was. unfortunately this is not the 1st time i have had such bad bad experiences in your store but i can tell you this, i will never step foot in a staples store again. (the above description is kind on my part was much worse than i feel up to writing at this time.

Rs

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Kris - 19 d ago

0

Omg you must be shopping at the Wappingers, NY store. Their employees are so so rude and the manager is a yes man. All he does is yes i understand, yes im sorry, yes, yes, yes and nothing gets done.

DO NOT SHOP AT STAPLES!

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Linda Moebius - 19 d 19 h ago

And you give them a 3-star rating???

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Anonymous - 19 d 19 h ago

Bill, you won't be singing their praises when you have a real problem. This store is known for ripping off their customers.

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danial - 24 d 4 h ago

5

The staples in Alexandria address 7708 has the worst customer service and even worst gm please stop hiring little kids the be managers....

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denny - 24 d 4 h ago

2

The staples in Alexandria address 7708 has the worst customer service and even worst gm please stop hiring little kids the be managersccs

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