Information, reviews and public commentary for US companies

 

Staples

Rating
1.692641
Web
http://www.staples.com
Address
500 Staples Dr.
Framingham, MA
01702
Contact
Ronald Sargent
Role
Chairman and CEO
Phone
(508) 253-5000
Fax
(508) 253-8989
Employees
87,782
Twitter IDs
@Staples
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hate staples2000 - 4 d 13 h ago

0

seems to b a ton of staples complaints. maybe if the prez wasn't busy making 4 mil/annually, they'd give a crap about their customers.

They acting like Walmart where they just too big for their britches

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gg - 4 d 15 h ago

5

upon spending time in the area I'm very impressed by Moorestown NJ store.

consistently eager to assist guests. copy center boss, Chris, allison .. great job. a pleasure. thanks for keeping customer service real.....

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DaJ - 17 d 7 h ago

5

Went to the Ocala (Silver Springs Blvd) store and had a lot of questions about both computers and software. A young man named Shaquille (sp) came over and spent a good 20 minutes explaining the various models and their configurations. He asked all the right questions and never spoke down to me. His name tag said "in training" but I'm not sure he has much more to learn. He was a model of sales efficiency and quite personable as well. Hope he has a long career with you guys. Given the norm for service in stores (not just your company) these days, it was a breath of fresh air to have met him. I'm considering two options for buying, but I assure you it will be from him that I purchase a computer. I also want to commend the cashier who rang up my meager purchase today. Her name was Shae (I think) and she was both professional and friendly. A winning combination for a cashier in any store. You are fortunate to have two young people working for you company. Hope they both go far.

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Vince D. - 18 d 9 h ago

1

I have been a customer of the Kent, WA Staples for a little over 10 years. I have purchase 3 computers, two printers, several routers, and printer ink for my printers.

Last Saturday I took my desktop computer in since I thought it had a virus. I did not hear from anyone regarding the status of my computer. (So much for the advertised one day and a half service) I went to the Kent, WA store on Wednesday afternoon to check up on the status. There was no one at the technical support desk. I waited for approximately 15 minutes for anyone to help me. I finally went to the checkout station and requested that the checkout person accompany me to retrieve my computer.

At that time a "Manager" arrived and stated that technical support does not start until 3:00 pm and there was no one to help. I subsequently unattached all the non owned peripherals and started out the door. The manager stated that technical help would arrive at 3:00 pm.

NO ONE ASKED FOR ANY IDENTIFICATION OR PROOF THAT THE COMPUTER WAS MINE....

I shall find another office supply store that is more caring about my business. The Kent Store manager needs training in customer service.

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Mike B. - 25 d 10 h ago

1

Absolutely the worst Co. To do business with. Ordered

Tee shirts 3 weeks ago paid for product. Never got product. Absolutely horrible.

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Anonymous - 26 d 3 h ago

0

Working for this company has been the WORST! They brought in a new GM in November. He is the absolute WORST GM I have EVER encountered! He has the worst power trip. The SM has an awful power trip. The IA has a awful power trip. One employee who came in after I did got manager numbers and she's not even a manager, she's still an sales associate (how?). There is only one with numbers who is still respectful of others. He just gives out manager numbers to whoever so he's not inconvenienced while he's just sitting up in his office chit chatting or on his phone. There are employees that vape while working... behind the tech desk, throughout the store etc... One girl even comes in high all the time, she has also used a vape pen to get high WHILE working. After the old GM was let go at the end of October and the new one came in. Bullying started to take off really badly. I being a target. He didn't even try to stop it because he is a narcissist bully himself. Instead of reprimanding the bullies....I get in trouble for finally snapping because I had enough! Backwards if you ask me. I am glad to be rid of this horrible toxic place.

You guys need to investigate Store 0782 in Zanesville, Ohio.

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SUE - 31 d 14 h ago

5

I NEVER write reviews. However, I had such a positive experience this morning that I am commending the General Manager, Juan Soto, at Staples in Paramus. First, I put my house on the market this week (so its a very anxious time), and this morning my 5 year old laptop stopped working. I went into my local Staples where I bought the laptop, and within a minute, Juan Soto pleasantly asked me "How can I help you?" AND THEN HE FIXED MY LAPTOP. It came back to life as we chatted about this and that. From the start, he clearly explained what my options would be if he were unable to revive it, but VOILA, he made me smile and I was soon able to enjoy this beautiful Spring day.

THANK YOU JUAN SOTO.

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Too Loyal - 32 d 15 h ago

1

Telephone customer service is AWFUL. I was trying to buy toner for an hp all-in-one machine, and comparing prices. The person I had kept insisting that the price was 3 times more than that on the web, but "the online ordering was having problems. Finally got a manager to find the correct price, and honor the discount that the web-site was offering. Total time spent: 55 minutes. Total amount saved: less than $20. NOT WORTH MY TIME. Next time, I'll use Amazon!!!!

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Anonymous - 60 d 10 h ago

0

My daughter had a horrible experience working at Store Number 0147 Bay Ridge Brooklyn. 9315 5th Avenue.

*Denied request to change position in order to distance herself from a racist, abusive manager, Chrissaint White. General manager did nothing about this situation Christian Rugillio.

*Co Workers are cliquey and bullying and extremely unprofessional - twerking in front of customers while working on a register...really?? Management tolerates this.

*No AC in the warm weather. Customers complain bitterly. No heat in the winter.

*Registers NEVER work causing customers to be extremely irate and rude all day long.

*Management changes your days/hours weekly so you can not plan so much as a doctors' appointment. When you tell them you need to make an appointment, they respond with..."get someone to cover for you...I don't know what to tell you."

*Favoritism, bullying, RACISM against caucasians,

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Anonymous - 36 d 4 h ago

0

I experienced the same thing working at Staples. My manager would make the schedule the night before the week started. I'd make an appointment and she'd say you didn't request off. Registers and equipment never worked which was super stressful.

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cheryl mcgurty - 37 d 14 h ago

1

Went into Staples today in Woburn, The Print Center was empty! In fact, the associate was sitting down. So I proceeded to get a few color copies. Because I waited for my 4 copies, I was charged an EXPRESS GUARANTEE. My bill was 3.08 and the fee was additional .92! That is just gouging. I will take my business elsewhere.

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Joe in Clifton - 37 d 14 h ago

1

Joe here at Staples in Clifton NJ Clifton Commons store. Went into store for simple order of address labels for a mailing. Associate Robin revealed a lot of negative attitude when I was unable to type in the information, as the Staples format is different from day Word. After simple questions about making sure it was bold face type and centered, he. Became hostile, saying that managers would tell customers that it was not the worker s job to do the typing. So I placed the order, and informed a staff member and the store manager of the hostile reaction. It was apparent immediately that a superior was counseling the worker on the attitude adjustment problem. The store manager apologized, and obviously addressed the situation. But with so many people willing to work, and don t have jobs, it s a shame that someone who doesn't t want to work is blocking a position. Who needs grief for a simple transaction. Snowflake attitude in May, bad for business.

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R. Mgt. Clueless - 39 d 13 h ago

1

Apparently, the store policy is to say sorry we sold you defective merchandise and walk away.

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HR Mom - 40 d 7 h ago

My daughter worked in the Reading Ma store for over 3 years. She was an exceptional employee and was told by management and customers repeatedly. Customers would request her in Print and Copy. She took on responsibilities on her own to help the department run more smoothly. Everything was great for her until about 6 months ago when they got a new manager who is clearly green and did not have a clue how to run the store or treat the employees. Shortly after she started a new supervisor was hired to run Print and Copy. He immediately made some advances towards my daughter. She was not interested in this person and did her best to ignore his texts and other unwanted comments. Recently, as her supervisor, he chose to reprimand her to the store manager on various things that were essentially made up. My daughter felt like these things were done as retaliation for her not responding to her supervisors texts and comments, When my daughter brought this to the store managers attention her response was it was a coincidence. I am sure Staples HR would like to be aware of this. As someone who works in HR I know I would. This manager needs to go to Sexual harassment 101. She is clearly unfit to be managing a retail store and the Supervisor in print and copy should be immediately let go,

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Davida Stokes - 41 d 9 h ago

0

Worst experience ever. First I'm going to start off by saying my cards were made wrong when I went to pick them up. Then I was told I did it wrong, I showed the lady through my login that they did it wrong. She the. Says after arguing with me that she's sorry. She then reprints them wrong again. I was fine with that because she finally figured out what she did wrong and fixed it. But what pissed me off was that they said I didn't pay for my order. Unfortunately I didn't have my receipt. A manager was called over and all 3 employees were huddled in the corner discussing not giving me my order because it wasn't paid for. The manager mark was a rude individual he basically said well you don't have your receipt but I'm going to give it to after the mess up with the cards. The young lady and the other associate Gregory finally gave me my cards. I said I was going to call corporate and she says your lucky we usually just wash our hands with customers like you. I was flaming mad, I said what do you mean customers like me. But I left because I knew it would be a scene. I went home and found my receipt that I told them I had earlier and asked for a full refund. This location is racist and rude. As a customer their situation should ha e never been taken this far. I'm disgusted and I will probably never use staples after this. I'm sure Office max would of never treated e like this. The manager and these associates need to be fired. The funny thing is a customer came out behind me and told me she recorded the whole thing and sent it to me via text message. I'm debating if I should post to social media.

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Anonymous - 42 d 13 h ago

I can not express in so many words how grateful I am with the store manager Mary at the Bayside Office. There was a mistake with my printing order, and when I brought it to her attention her response was " l understand, and we want to be sure that the customer is happy when they leave" Mary took immediate control of the situation and got me on my way.

Thank You.

Mike Champion

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Anonymous - 43 d 17 h ago

0

2424 w Brandon 1130 am I was told by staff she was to busy to print 1 single copy for me I asked if I come back would someone be able to help her me she said no we won't have any overlap

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SUE HENRY - 44 d 13 h ago

My review is on your GLENMONT NY store, Whenever I go to the store which is often to your print department, You have a very nice young man there named DAKOTA, he is very helpful and makes sure I am well taken care of , I bring in several jobs to be printed and mailed, and I always make sure he is there to help me as the other workers in the department (2) of them do not seem to be as knowledgeable, which with the volume of work should there not be more 3 people in that department? I see DAKOTA there all the time not the other 2. I just wanted to say that he is very helpful and should be RECOGNIZED for his efforts and his understanding of hi job.

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joan parkhurst - 44 d 13 h ago

I always go to your Glenmont store and I am there SEVERAL times a week. Whenever I am there I try to notice things, ans for the last several months, I have noticed that the STORE MANAGER (WHEN SHE IS THERE). dresses very unkempt. I was a STORE MANAGER (RETIRED) now, but we had some kind of dress code. I understand that the regular workers are able to dress relaxed now which I agree with since they do the bulk ov the work, but really I have seen her in jeans and a black hooded sweatshirt, Is this any way for her to dress? Very unprofessional for the store.

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Anonymous - 48 d 6 h ago

Goodnight: My name is Ms.Franklin. I had a horrible experience at one of your stores at the Gateway mall in Brooklyn, NY. I am NYC teacher, and my colleagues and I have spent hundreds at Staples. On April 25, 2019; I took my daughter and my Income tax returns for two years to be faxed to her college. It was to be used for the financial aid that she was getting, because of the negligence of your store it didn't work out. My tax preparer calls me at work today and informs me that someone called him and said they receive a fax from me. The reason he was notified, is because his information appears on our tax returns. Long story short, a TOTAL stranger now has all my personal information: social security number, account number, address and etc. Your employer was given the correct information, and sent it to the wrong number. You have just lost a customer and her co- workers.

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Norris Ford - 48 d 10 h ago

5

Went into the Milford Pa Store today and talked to Patrick in the copy area about my new pizza menus. I was approached by a manager, Dave and a cashier, Shelly, or maybe Sandy. All I can tell you is I left there smiling, like I had new friends. I feel extremly confident about my menus after Patrick took the time to really get a feel for the finished product. Dave and Shelly were incredible

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Avs Fan - 54 d 12 h ago

5

Went to Staples store # 0019 in No.Brunswick NJ to send a VIP fax & since i can barely send a text,

I needed help. Luckily a nice young guy named.Harold helped me. He was so professional, knowledgeable and personable that I had to tell his supervisor that Harold was great. & so on point.... I .couldn't believe it when she said he was a new employee. Well done!!!!!

Ty

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San Diego Sports Arena Store tech service cannot be relied upon! - 57 d 15 h ago

0

Worst customer service ever at San Diego Sports Arena store! I bought an all-in-one printer, router, and 2 fire-sticks several weeks ago. I also purchased a tech-home-visit for $99. I have yet to get anything working. The tech mgr (Freddy) failed to get the printer, fax, or scanner drivers installed properly and I can't get the Amazon Prime to work on either Fire Stick. Every time Freddy makes an appointment to come to my house to "finish" I arrange my schedule to accommodate his; but then he calls at the last minute and cancels it on some pretext or other leaving me with equipment that doesn't work. This has now happened multiple times and I'm getting the impression that I'm just an annoyance to them. I'm certainly not important now that they have my money.

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Unhappy and over stapples - 58 d 15 h ago

The store on Garrisonville Rd in Stafford VA is under staffed and need more product knowledge. No one in the store knows what products to direct me to or even if they stock a like item. They also can use a floor person to help customers. Oh by the way , I found what I was looking for at Wallmart. Thanks for nothing. Unhappy and over stapples.

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Anonymous - 58 d 17 h ago

The manager at staples in south Plainfield is extremely rude and nasty to his employees.

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