Please accept my commendation of two of your tech team at your store at 933 Montgomery Ave., Narberth, PA 19072. Amir Fleming and Jared helped me with my laptop, did the free testing and cleaned out a slew of viruses. They were professional, friendly, knowledgable and efficient. These traits were important to me as a businessperson. Please see that copies of this email are placed in their personnel files and advise them of receipt.
This is a portion of a series emails we emailed to our (hidden). He reached out to his supervisor, (hidden), whom basically told us that the companies return policy had to be withheld no matter what the circumstance were. I had a few conversations with Pete Kearney. It's great he is so set on upholding company policy, however when a customer has had a huge business setback, and asks for consideration in returning unopened perfectly salable merchandise worth over $1200.00 and is offer a $100.00 credit. it's rather insulting. We still have enough staples and paperclips to last a lifetime, that were not in their perfect condition and had been opened, we are donating to a local school. Pete suggest we donate the remainder. (As if we haven't supported non-profit agencies over our many years in business) I have sat on three non-profit boards over the past 15 years. Peninsula Beauty had 8 of its stores recently acquired and we discovered an over abundance of many office supplies in our warehouse and distribution center. We asked if there was any way possible, since Peninsula Beauty has been such been a long standing customer of StaplesAdvantage, if we can return these items for in store credit so we may use the credit for future purchases? The over abundance of these items are not needed for the future of our company. We will be closing our remaining three stores by the end of May 2019. This business is a family retail business, which has been in business for 60 years!!!!!. We understand about return policies, and we also understand, sometimes there are exceptions to the rule. We have put our customers first all these many years, it's too bad Staples doesn't feel the same way about theirs. None of these products have been used, that is why we are reaching out for a return for credit and to have someone who cares enough make an exception to your standard return policy. I understand your Return Policy, but I ask that you to consider our relationship with StaplesAdvantage for all these years and understand that moving forward we would like to continue doing business with you but not on the same scale as before. Please reach out to me when you have a chance. Thank you so much! Lori Pete, Here is the total dollars in UN-opened case packed Staples products we have. This does not include any opened and extra boxes of items. We have over $1200.00 of perfectly salable merchandise that I'm sure gets ordered daily from your customers. Your $100.00 credit offer is insulting. I asked for a credit of 50% of what we paid for the product in a store credit. I felt that was a very reasonable request. Regards, Lori Siverstein President/CEO Peninsula Beauty Supply, Inc. I am hoping that someone above Pete's pay grade reaches out to me to create a better outcome to this story before it goes viral.
i took my iPhone to the Braintree Ma store .Patrick checked out the phone and gave me a checklist saying the phone only needed a battery. It would not hold a charge. After he changed the battery the phone did not work like it should. Patrick told me he would have someone else fix it the next day he needed a part. I chall the store 27 hrs after I dropped it off and the tech tells me he can't get the phone to work right. What should I do with these guys ?
Item 2605144 model 38005 Chelmsford desk and hutch.
I have tried to find out the the item comes when is delivered and no one at staples can tell me. Store manager did not know and did not bother to tell me he would find out .i called 800 number and was told to call manufacturer. You cannot be serious.
My email is (hidden) .
I WENT TO THE STORE IN CHATTANOOGA TO SCAN IMPORTANT PAPERS. THE EMPLOYEE SAID THE MACHINE WAS BROKEN AND WOULD NOT BE FIXED FOR 24 HOURS, THAT I SHOULD COME BACK THE FOLLOWING DAY. SHE WALKED AWAY. I REALIZED THAT SHE COULD DO IT WITH HER MACHINES SO I ASKED A SUPERVISOR WHO PAGED HER.SHE DID IT AND I ASKED HER TO WAIT WHILE I CHECKED TO MAKE SURE I RECEIVED IT. AS I WAS CHECKING, I SAW 1 WAS NOT DONE AND ANOTHER WAS DONE WRONG, WHEN I ASKED ANOTHER SUPERVISOR TO PLEASE GET HER. HE SAID SHE WENT HOME. HE THEN FIXED THE MACHINE IN A MATTER OF MINUTES THAT SHE SAID WOULD TAKE 24 HOURS! I TOLD HIM SHE TOLD ME IT WOULD NOT WORK, SHE NEVER OFFERED TO SCAN USING HER SCANNER, SHE LEFT WHEN I ASKED HER TO WAIT AND HIS RESPONSE WAS 'SHE HAD BEEN THERE ALL DAY!" REALLY! WAS SHE GETTING PAID! IF SO, SHOULD SHE HAVE DONE HER JOB OR IS THAT TOO MUCH TO ASK? HE MADE THINGS SO MUCH WORSE BY EXCUSING HER POOR BEHAVIOR. I HAD TO GO TO UPS TO FINISH MY SCANNING. THE EMPLOYEE THERE MADE SURE EVERYTHING WAS DONE CORRECTLY BEFORE I LEFT! I WILL NEVER SHOP THERE AGAIN!
Dyllan in Mason City Iowa Staples was an amazing help for my hesitant purchase as a confused electronic consumer. Dyllan pointed out what I need to look for in the type of purchase I was making and took my daughter and myself around to all the products and explained them in great detail so we both felt comfortable with our purchase! Dyllan took the time needed to apply the "Liquid Armor" we purchased and even used the excess on my iwatch even though it postponed his drawer counting! As he was applying this protection his personality shined as he spoke of We will be back tomorrow to buy covers and other accessories and when I'm ready to buy an elaborate camera I will find Dyllan to help! I sold cars so I know how hard sales can be! Dyllan never complained and was very eager and never rushed this wishy-washy customer(myself)! I will be back for all my electronics & specialty needs! Huge thank you to Dyllan for all his help. You are appreciated and deserve a raise!! Thank you Dyllan! I give 10 stars out of 5!! 50 thumbs up!
Hi! My name is Tina from Platinum Home Mortgage and I want to give a commendation to our business delivery person. His name is Cleven Holmes and he delivers our office supplies at 1776 W March Lane, Ste 300, Stockton CA 95207. The other day, he went out of his way to make sure we received our delivery, even though it was past 5pm. He kindly hauled everything to the back of our office and unloaded 8 cases of paper for me. I want you to know what a good impression he makes on behalf of your company!
DO NOT USE THEIR PHONE SCREEN SERVICE.
The replaced our screen and it stopped working almost immediately. Then it broke again and now they said they want to charge us again. So we said well it must be not OEM product if it broke when my husband put it down on our table and it was in a case. We said we would go to apple to have it fixed. GUESS WHAT... because they changed the battery as a convenience service for us, APPLE WONT TOUCH IT!!!!!!
Now we are going to be out a total replacement cost of the phone, or have to live with a broken screen!
Staples in Sevierville, TN haas on their web page that they will open from 10-5 today (7-4-18). I got there about 10 minutes early and was informed that the store didn't open until 11:00 AM. I told the guy that unlocked the front doors from the outside (I guess he was the manager) that the website said 10:00 AM. He told me that was a mistake and that he would fix the website. It is now 1:36 PM and the website still says 10:00 AM. The other people and I that were there waiting should have been able to enter and do our shopping, after all the web site did say 10:00 AM.
Might have been special hours because it was the 4th of July.
on July 2, 2018 I went to the Simsbury, CT store to have my phone battery replaced. I waited 2.5 hours. The salesman #1847413 told me it would be one hour.
When I went to get my phone, they were unable to put the battery in. I needed this for work. He replied that he had other people to tend to. I was physically in the store for 2.5 hours. The salesman said he bent the battery and now your phone won't work. I said it is worse then when I walked in. The salesman said but we can refund your money. I asked to speak to the manager but he refused to come out of his office as he was too busy. I got my money back and took my broken phone and went to the mall to get my broken phone fixed!!!
Staples is responsible for this. Manager has no time to deal with problems of a costumers!
I was very disappointed with the service at your Yuba City location at the copy desk, the girl there was very rude, I was there at 9am on 6/16/18 my name is Oscar Corella my number is (hidden) , I will probably never go there again.
Yuba city location did invasion of privacy, by pulling young ladies as card and looking at her photos. One of the guys names is Matt. Disgusting behavior
Staples in Yuba city California. Young lady brings in device for charger. Employee takes device and instead of getting new charger as requested...they take it and take sd card out and look at photos. Nasty disgusting behavior.
I needed two images resized and printed onto photo paper.
I went to the Staples at about 86 Street and Broadway in Manhattan and the woman was unable to help me.
Yesterday I went to the Staples at Union Square in Manhattan. One of the two women I spoke to was unable to help me. Cyre, the other woman, not only helped me but had the patience of a saint as she got the photos exactly the right size and format.
Not only should Cyre be commended for superior customer service but you should clone her and put her in each of your stores.
The staples in lithonia, Ga is not a professional place. The people are unfriendly and unhelpful including the manager.The copy center employee is unknowledgeble and rude. She is a medium sized fair African American woman with short black hair.
My mother who is 88 years went to Staples today on Route 70 in Lakewood. She was taken to Staples by a driver. When she returned home she called me hysterical crying because the cashier Daniel (who apparently is also the manager) was so rude to her. My mom has macular degeneration and her sight is extremely poor. When it came time to pay she could not see the slot to put her credit card into. Apparently Daniel asked her what the problem was and she explained that she could not see because she had macular degeneration. He said to her "I don't know what that is I will have to google that" He then proceeded to ask her how she got to the store if she couldn't see. Really? Is this the kind of employee that Staples promotes to management? I am disgusted with the treatment my mother received in the store today. How dare your employee treat her or anyone else like that. I just spent a few thousand dollars at Staples in Verona NJ. Trust me I will never make another purchase for myself or my company. If anyone cares to discuss this I can be reached at
(hidden) if Mr. Sargent cares to speak to me There is more to this story!
I have been in Staples in Eureka, CA many times and the staff is unwelcoming, lazy and unknowledgable. Also I had a large bill to pay in cash and they had NO change...wanted me to take $45 in 5 dollar bills. Whoever is the manager needs to teach the rude lady and man behinfpd the counter how to treat customers. This type of actions put a bad name on Staples. I may have to shop elsewhere and go out of town.
Please check Eureka, CA Store. Lazy employees and no one helps a customer ,!
Thanks for listening.
Our small company has been doing business with Staples on Highway 70 in Bellevue (Nashville), Tennessee for a number of years now, mainly utlizing the print and copy services. We cannot praise them enough. They print photographs and numerous training manuals for us throughout the year and if there ever is a slight flaw, it is quickly addressed and rectified to our satisfaction -- sometimes by virtue of their attention to detail, they will rectify any problems before the final product even gets to us. Amanda and Shaina, while we would like to see them move up, we hope that Staples would recognize the value of promoting and paying employees in their copy centers who are such professionals to keep them there. As a customer who depends on the product we receive for our business, to be able to consistently count on the quality product we are going to receive, not to mention the superb personalized customer service, is appreciated beyond measure, not to mention rare in 2018! Please make efforts to retain and reward such outstanding employees. This goes for the other Staples employees at this store we deal with regularly - Mgr. Alex, staff McKenzie, Eric, 'Neil, and Aaron.
My organization spent somewhere in the neighborhood of $40,000 for computers from Staples in August of last year which included installation of operating software. I have followed up numerous times in that time period as we still do not have the software installed and the person that I have been corresponding with told me to "keep sending reminders" until the software has been installed. I have hit the high side of tolerance on getting this issue resolved. If it is not too much to ask, Mr. Sargent, please have someone contact me and I will be happy to supply order numbers and copies of correspondence relating to this order. Thank you for your time and attention.
Recently made a purchase at Staples in Mt. Holly, NJ. The person who answered my questions about a product & price went out of his way to be helpful. I unfortunately forgot to get his name but think he may have been the manager as he was training someone (if not he should be!). I had heard him orienting her & he did it in the most respectful, encouraging & Professionional manner.
The product I was looking at was under a section that was incorrectly marked. (I figured that as similar products around it were significantly more). He quickly looked up the price, figured out the issue I& I got the product & wasn't suprised at the checkout...although as I was walking up he gave me a coupon for a discount for the confusion. True customer service. He is an example of a true customer oriented person who gives Staples a great name.
The Staples in Sioux City Iowa on Sergeant Road, is in need of training their employees on custmoer service as well as they can make mistakes. I went in looking for inexpensive digital cameras for my grandchildren, to go on a vacation. The manager took me to an aisle as well as showed me their selection. They ranged from 29.00 to about 89.00. I found a cameras on a peg hook for 49.00 they were dust proof, water resistant, as well as shock proof, and had cases. I thought these were a good cholce as well as decent price. There were 5 on the peg hook for 49.00 each, I looked for different colors which all were the same, but I took 3. The manager standing right there never said I think these are priced incorrectly or in the wrong spot instead he told me good coice but you need SD cards. I ended up buying 2 double packs and he said I would get a discount because basically I was buying 2 and the second package would be discounted. He went on to tell me Staples does this. I got to register paid with cash-green backs, as he told cashier to apply the discount.I got home an hour away and kept thinking it seemed very expensive almost as much as Best Buy across the street. I look at my reciept and I was charged 54.00 for each camera not discount after 2 as well as a higher price than marked. I called the store and complained and the girl answering the phone told me she thought I was being rude and if I had a complaint to come back to the store. I asked for the manager and she told me he was gone for the day! We are all leaving in 3 days and; I don't have 2-1/2 hours to waste as well as gas to drive all the way back to Staples and told her I would be back at the end of August. She said that refunds or returns have to be back within 12 days of sale and I was being rude by saying Staples overcharged me! I will NEVER do business with this company again..they are theives and have young women who have lousy customer service.
The Apopka staples printing department has no care for there customers went in at 4:00 today to get copies of blue print only 9 pages was told be an hour ok 6:00 no prints ready 7:00 called Trisha she put me on hold to find a pen really you work in office supply store after the 5 min hold your prints will not be ready until tomorrow I needed them today I will take my printing needs elsewhere again Trisha not happy at her job
I would just like to give a compliment to you regarding one of the employees at the Cape Coral, FL store #1206 as she has been very helpful and patient while assisting me with a couple of projects. Her name is Staci and she works in the Customer Service area and after speaking to her I found out she's been there for several years. I went in to speak to her because I was trying to order business cards and I could not get the "design team" (her name is Peg) to return my phone calls. Staci stood there and called her right then and of course she answered her call so I was able to get the order placed right then. I felt like I had to chase it down, but it happened. I would also like to say that Staci was helping several other very needy people with bad attitudes while I was there and she handled it very professionally. People are always so quick to put reviews out there when things are bad, but the good hardly ever gets recognized. I hope that Staci is paid well by Staples and is offered what she deserves as a loyal employee who is providing great customer service.