Information, reviews and public commentary for US companies

 

Staples

Rating
1.743327
Web
http://www.staples.com
Address
500 Staples Dr.
Framingham, MA
01702
Contact
Ronald Sargent
Role
Chairman and CEO
Phone
(508) 253-5000
Fax
(508) 253-8989
Employees
87,782
Twitter IDs
@Staples
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kyle - 2 d 12 h ago

3

I want my staples account removed completely and to not receive emails any longer. I am a onsite IT consultant and have dealt with cape store #0650 for many years to encourage local business support. Recently they decided to have a local business event for back to school and I was denied on the bases per John Assistant manger that my business is competition so therefore i can not set up. (This coming after John told me about them needing me to start buying esp so numbers are met.) All of my work is done onsite for both residential and business. So after this happened few weeks ago I have turned all my

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

staples headquarters phone number +1-8-6-6--52..8..5..O..0..7.

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Gary Hopes - 31 d 5 h ago

4

(SPAM)

Flagged for review. 
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kyle __- - 21 d 4 h ago

4

I want my staples account removed completely and to not receive emails any longer. I am a onsite IT consultant and have dealt with cape store #0650 for many years to encourage local business support. Recently they decided to have a local business event for back to school and I was denied on the bases per John Assistant manger that my business is competition so therefore i can not set up. (This coming after John told me about them needing me to start buying esp so numbers are met.) All of my work is done onsite for both residential and business. So after this happened few weeks ago I have turned all my business over to other outlets such as bestbuy, walmart, and amazon. Along with that I am cautioning all of my other business owner friends and residents to avoid staples as well as it seems the ethics of this branch have fallen. I feel i am discriminated against just because i don't buy the esp plans sometimes. you can see from my account that there are times i feel someone needs a plan and times they ___-

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Disgrunted A - 14 d 10 h ago

4

Phony environmentalism. Needed new ink carts, brought old

ones to store, was refused $2.00 credit as had no

account. Would've had to disclose all sorts of info to clerk.

Nope. Lost $10.00 on staples' refusal to credit for the

used cartridges. Following up w/letter to CEO Sargent, Mitt Romney__

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Burton taylor - 13 d 14 h ago

3

I had gone to the Staples store in Casper, WY to pick up some business cards, on August 8th on or about 9:58AM, that had been ordered. While there I asked the clerk in the business section to order another set of business cards for another person and was abruptly told me the order is an "On line order and we do not have your Logo". I had to check myself to ensure I was in Staples. I then said "can't you go on line for me and order this since I am here?" abruptly again, "no we don't have your logo, you have to go on line" I repeated myself and still the same negative answer. I can tell you as a businessman, I was fuming and became abrupt myself and said let me pay for these and I am out of here but this is not the last of this.__-

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Love the sape - 3 d 4 h ago

4

I am a loyal customer of Staples and have shopped there regularly for over 20 years. As a business owner myself I have debated many times whether or not to share this but after going in today and using the bathrooms once again I felt like the company would want to know .... I don't thing the restrooms ever get cleaned. They are incredibly dirty! The stains in the toilet could be cleaned with the products on the shelf. It really appears like the restrooms are Never cleaned it at the very least with no effort. I have pictures I'd be happy to share.___

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Love Staples AVOID the Restrooms! - 3 d 7 h ago

4

I am a loyal customer of Staples and have shopped there regularly for over 20 years. As a business owner myself I have debated many times whether or not to share this but after going in today and using the bathrooms once again I felt like the company would want to know .... I don't thing the restrooms ever get cleaned. They are incredibly dirty! The stains in the toilet could be cleaned with the products on the shelf. It really appears like the restrooms are Never cleaned it at the very least with no effort. I have pictures I'd be happy to share. The store I'm referring to is in Temple, Tx.

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Debra - 14 d 31 s ago

1

This complaint is to headquarters and not to a specific store. Why is it that every time I try to use the credits received prior to the expiration date, there is always "small print" that prevents me from using the credit. For example. I returned ink cartridges and the store gave me $10.00 OFF your next in-store purchase of $20 or more. So I went to the store a week later to purchase more ink cartridges and to my surprise, the coupon can't be used for ink cartridges! Another time I had three credits for returning ink cartridges and could only use one instead of the three when purchasing supplies. Well, the other two expired, so I lost out again. Your firm does not honor credits. Another time I was ONE day past the expiration date and the store would not honor it. I do not like shopping at Staples because you do not support your customers.

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Lestinkeve@gmail.com - 14 d 6 s ago

I came into a staples in the city of industry. Office Depot had crayons for 3 for $1.00.... staple was .50 each. The manager refused to honor it. They just lost a customer for .33.

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Burton Taylor - 14 d 1 h ago

I had gone to the Staples store in Casper, WY to pick up some business cards, on August 8th on or about 9:58AM, that had been ordered. While there I asked the clerk in the business section to order another set of business cards for another person and was abruptly told me the order is an "On line order and we do not have your Logo". I had to check myself to ensure I was in Staples. I then said "can't you go on line for me and order this since I am here?" abruptly again, "no we don't have your logo, you have to go on line" I repeated myself and still the same negative answer. I can tell you as a businessman, I was fuming and became abrupt myself and said let me pay for these and I am out of here but this is not the last of this.

When I returned to my business and told my supervisor what happen she became upset herself realizing the amount of business we bring to the store with business cards alone.

Now I am not bothered by the word no but more so of the lack to want to help a customer. He had a computer sitting on his desk. How hard would it be for him to go to the account and enter the name and information?

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disgruntled capitalist - 61 d ago

Phony environmentalism. Needed new ink carts, brought old

ones to store, was refused $2.00 credit as had no

account. Would've had to disclose all sorts of info to clerk.

Nope. Lost $10.00 on staples' refusal to credit for the

used cartridges. Following up w/letter to CEO Sargent, Mitt Romney

and media, as this gives me a new line of inquiry: fake "good impulses".

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NA - 14 d 20 h ago

You have to be a member of the Rewards program to get the credits. Also, the only info required is your name, phone number, email, and zip code. They send your rewards to you via email. It's not as if they asked for your social security number or credit card info.

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Melody shimko - 20 d 1 s ago

3

This is my second trip to plainfield ind store it was advertised on local media staples price matched the mgs stated they do not price match will not price match and no such thing was on local media I lost a lot of money when I could of went to office depot they are closed now and staples was close to home. The mgmt. Was rude arrogant and unprofessional .

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kyle - 21 d 11 h ago

0

I want my staples account removed completely and to not receive emails any longer. I am a onsite IT consultant and have dealt with cape store #0650 for many years to encourage local business support. Recently they decided to have a local business event for back to school and I was denied on the bases per John Assistant manger that my business is competition so therefore i can not set up. (This coming after John told me about them needing me to start buying esp so numbers are met.) All of my work is done onsite for both residential and business. So after this happened few weeks ago I have turned all my business over to other outlets such as bestbuy, walmart, and amazon. Along with that I am cautioning all of my other business owner friends and residents to avoid staples as well as it seems the ethics of this branch have fallen. I feel i am discriminated against just because i don't buy the esp plans sometimes. you can see from my account that there are times i feel someone needs a plan and times they do not.

General profile image

Llemaster - 23 d 37 m ago

Staples brand surge protector just about caught fire yesterday. Melted down. I'd say that's a Fail

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Anonymous - 29 d 10 h ago

Why is it that you all keep posting info on here as if it's going to help you get something accomplished. The corporate office for Staples is in KS. Google it. If you need something fixed, look up the right number and try to actually get something done. This website is for complaining and 9 out of 10 of the "corporate info" listed at the top of the pages is always wrong.

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Shannonchipman1984@gmail.com - 30 d 8 h ago

0

I brought my laptop for repair and it was lost/stolen. Ive called multiple times the branch, and customer support and nothing. I am out a 1500$ computer. Ridiculous.

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Rob - 31 d 9 h ago

0

Ordered a new clear carpet office chair floor mat. The shipping label is superglued on the plastic. After half an hour of scratching, most of the label came of. Result: damaged "new" floormat. I am taking my business elsewhere

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Jacqui - 33 d 4 h ago

5

You have an employee that I was LUCKY to get to help me. Her name is Lilliana and without hesitation, she knew right where to begin. She gave her ALL and helped design this flyer. It took us over 2 hours to do, and she had to work OT to finish it. She was never in a rush, she was calm and cool, and just unbelievably AWESOME to have help me. She has so much patience and extremely polite. The flyer she created was absolutely the best ever! We hope that you can keep this GREAT Lady working for you,forever. She is a great asset and if we were so lucky to have an employee like her we would never let her go! From one business to another

Flagged for review. 
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Bruce Eden - 38 d 6 h ago

5

I would like to commend one of your associates in the Riverdale, New Jersey store. I know that people often do not put in a good word for exemplary employees. However, I have had the pleasure over the years in dealing with Herman, who is the store manager in Riverdale, NJ. As a business owner, I usually have a substantial amount of copy work that needs to be done. Herman has made dealing with his store pleasantly personal. We are on a first name basis. He is very accommodating, knowledgeable and helpful. Every time I have large copy jobs to be done, it seems Herman is in the Copy & Print Center. He always is pleasant and affable. My copy jobs are always done correctly, whether Herman is there or not. It seems he runs a smooth copy & printing department and a smoothly running store. It is obvious that the copy and print department is very busy most of the time, requiring a lot of attention and knowledge. I would recommend Herman for promotions and raises. It's not often you get an employee/manager of his caliber. In observing interactions with other customers, and myself, Herman always wants the customer to have a good experience in his store. As a business owner, I know that the customer is supposed to be right all of the time. However, there are those you cannot please. I've watched Herman bend over backwards and win over some of those unpleasant types. He should be compensated substantially for his expertise and excellent customer service demeanor.

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Judy - 43 d ago

5

On Tuesday, July 9th I made a trip to our local store for

a certain item that would work in our office. Soon as I walked

in, one of your floor workers asked if I needed help. (must have

been written on my face!) She not only led me to the correct aisle,

she stayed with me until I was completely satisfied with my purchase.

Not to mention her polite and upbeat attitude.

Her name is Shatara and our store is in New Bern, NC 28562

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Percy Jack - 53 d 15 m ago

3

(SPAM)

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Rev the rev - 53 d ago

2

TOTALLY STINKS. BOUGHT FIVE BOXES OF HANGING FILE FOLDERS TO SET UP NEW OFFICE. TYPES ALL THE INSERTS FOR THE TABS - - - ONLY TO FIND THAT THE INSERTS ARE TOO BIG! SERIOUSLY! 125 FILES PUT TOGETHER AND NOW I HAVE TO CUT EACH AND EVERY INSERT TO MAKE THEM FIT INTO THE VERY TABS THAT CAME WITH THE FILES. CONTACTED CUSTOMER SERVICE - THEY DON'T CARE BECAUSE THEY ARE ALL OUTSIDE THE U.S.

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Joh pa - 51 d 4 h ago

ill, Pa. I had two awesome representatives Mark Carver and Cassandra Mc Duffy. Two awesome, very knowledgeable and professional empkoyees. Kudos to both of you for the great customer service.

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Laurie Jones - 43 d 5 h ago

4

Pay pal and they system ain't nothing I can't get my money from my account due to the system as they say they system done a supposedly security check when I was combining Google pay to pay pal so I could transfer my money the reps wouldn't help me nor the supervisors but I'm a find a way to get my money they can bet that unprofessional business I've ever seen or dealt with no phone number for corperate no nothing this so called business is rediculous ass h ---

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