Information, reviews and public commentary for US companies

 

Staples

Rating
1.736342
Web
http://www.staples.com
Address
500 Staples Dr.
Framingham, MA
01702
Contact
Ronald Sargent
Role
Chairman and CEO
Phone
(508) 253-5000
Fax
(508) 253-8989
Employees
87,782
Twitter IDs
@Staples
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SmartContainer.XYZ - 4 d 10 h ago

5

Good Morning Mr Sargent,

Who is the manager in charge of Global Logistic?

We offer you www.smartcontainer.xyz

It is an equipment for remote control of containers, it is a compact apparatus that is applied with a strong magnet inside the dry containers for their tracking, the remote control of doors opening, internal temperature, etc..

Our company deals with M2M & IoT connectivity (we have coverage in over 190 countries in the world in multi-operator mode), the device is already provided with a SIM Card for connection all over the world. If you use the "dry containers" for your international shipments, smartcontainer.xyz is the solution to remote monitor your containers all over the world.

Thank-you in advance for your answer.

Best Regards

Mattia Paoli

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Kenny - 4 d 12 h ago

0

Day 1: contacted a spyware virus on my computer. Day 2-3: worked with my computer for 2 days off line, just couldn't use my email account. All my documents, pics and downloads were there. I was at staples (251-21 Jericho Turnpike, Bellrose, NY11426) to buy an HDMI cable and inquired about checking my computer. Alan, the rep, said we can do it. The scan is free and a charge to remove it. I said scan it. I picked it up 3 hours later , I decided to take it to a friend of mine instead. the next day. I was there when he turned it on and asked me if there are files that I wanted to save. I said yes. He let me go into my files and I said all my files are gone, 8 years of files-GONE. I am pissed and will never have anything to do will staples ever again. I went to back to the store spoke with the manager, Alan and another person. They were all protecting each other and talking over me like I was an immigrant who doesn't know anything. I wont mention what I have to say about this experience cause you wont like it. 8 yrs gone. How would you feel. I'm not into double or a run around about this situation and a 'I'm sorry' isn't going to get my files back. Your employees need to be prepared to fix a computer and not be a thief. KC

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Ben Kingsly - 6 d ago

0

Went to the Staples store in Lloydminster , Alberta Canada to use the photo copy machine. I had to use my credit card to activate the copier before I could do my copying. Being unfamiliar with these machines, and poor instructions at the copy center, I noticed that I was being charged 4 times the price. I complained to a store assistant who summoned the copy manager. Copy manager said that he could not do anything about how much my card was being charged. I told him that this is not right and asked to speak to the store manager. The store manager also said that she could not refund me for an overcharge, and that I had programmed the copier wrong and that it was my fault, she also told me that if I needed help that an assistant would help show me how to use the copier for a extra charge (fee). I do not think that this is right, There were assistents standing around all over the store just visiting with each other being paid to do nothing . The manager said that the machine was easy to use and that anyone should be able to use the machine without a problem. I then told her that if it is so easy then she should show me how to use the copier. Surprisingly she did not know how to use the machine herself." What???, you work here everyday and you don't know how to use this copier and you expect me to know how", I said. I am a fast talker and a very good speaker and demanded my money back, It only took 5 minutes before this manager figured it out that she was looking rather stupid for not knowing how to do her own job and refunded my money back in cash. Meanwhile another customer next to me was glaring at me for being a little rude, But all is fine since that other customer was getting some faxing done and without assistance the fax machine ate her fax's up and shredded them while I was stapling my copies up at the copy counter. To all those people out there, it's OK to be a little rude when your getting screwed, and remember, stand up for your rights, because if you don't nobody else will, it's up to you. By the way I never paid for any assistance because that's not right, and if you do the math Staples make really good on their copy center.

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Helen - 9 d 4 h ago

0

Store in Alamogordo New Mexico. Purchased a router and was manipulated by the supervisor David to purchase the setup fee and protection plan. Was told that I would be unable to just plug it in without professional assistance. All newer modems are now programmed that way. When I got home I plugged it in and was able to set it up with no issues. When i called to complain about the misleading information, David fully denied and started trying to say it was just a suggestion. Unprofessional and Munipulative practice.

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Moe - 14 d 6 h ago

0

went in to buy ink OUT OF STOCK. Tried to order it and send to my home Could not do that. Signed said if we are out of stock 10.00 off on line order. Could not do that! Had to be shipped to store in Central valley. Had 10.00 coupon. Went to Walmart had it in stock for less money, Called store and talked to Chris the Mgr. who was useless. Bottom line Walmart 21.00 x2 = 42.00 Staples 53.00 with discounts???? Last time I go there...........

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Nora Schmidt - 14 d 7 h ago

1

I went into Market mall and guess what? ! ! contrary to your web site THERE IS NO STAPLES IN CALGARY THERE

And, for your information, I hate white print...your flyers have a lot of it on pale blue back ground, I don't even attempt to read it, who ever is doing your market hasn't heard of Keep It Simple,

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Frustrated EX Staples Customer - 15 d 7 h ago

0

Wondering how to get taken OFF the Staples mailing list.

For YEARS now I have been receiving offers addressed to someone that has nothing to do with my business along with my business name at MY address.

I have emailed and talked to people numerous time - again, for several years, and been ASSURED that they have removed this person, my business, my address from their list, yet, again and again I receive mail addressed to this person at my business.

How the bloody h**l do I get someone to take care of this?!? Why is it so difficult to remove someone from a mailing list?

My concern too is that someone else is going to pick this name/address from their list and I'll start getting other mail.

Anyone have any ideas who to call, write or otherwise contact to get this resolved?

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Paula Lawlor - 47 d 10 h ago

To Ronald Sargent - Chairman an CEO of STAPLES This letter is being mailed today to CITIBANK, the company who issues STAPLES More Account Business credit cards: Citibank, N.A. PO Box 790449 St Louis, MO 63179 RE: Review of STAPLES Credit Card Statement of Card #6035 5178 9229 1658 for $50 statement credit of first purchase on card Dear Citibank, I spent time on the phone with Brandy at your Citibank office in Tennessee after calling the Cardholder Services number on the back of the newly issued STAPLES More Account Business credit card - issued to Magdalene Publishing. Brandy told me she has written my complaint down and that now I must write to you enclosing a copy of the $50 statement credit with the 5-digit code: 70166. I asked to speak to her manager, who of course was not in, so now I am waiting for a call back from her manager "GARY" in the next 24 to 48 hours to discuss this problem. I didn't receive the new credit card and $50 statement credit until well after the expiration date. I was out-of-town for two months. I went to STAPLES for a large purchase ($666.45) and asked them to allow me to use the $50 statement credit because I only just received it and the expiration date had passed at the time I received it. The manager (Carrie) at the STAPLES at 21825 Erwin St, Woodland Hills, CA 91367 called the Cardholder Services number on the back of my new credit card, but your office was closed. She told me that she thought your bank would honor the $50 statement credit if I called them when they were open and suggested that I use the card for the purchase. She told me if you won't honor the purchase that she would refund me the money I spent and I could then pay for it another way. I told Carrie I did not want this new STAPLES credit card if the bank would not honor their $50 statement credit under these conditions. So now, since Brandy in Tennessee said I cannot email a copy of the $50 statement credit 5-digit code: 70166 to her, and that I have to write a letter to you to prove that I have it. I would like a response to this letter ASAP, and know that I will return my goods to STAPLES and cancel this credit card if I am not able to use it with the $50 promised statement credit. I have been a good customer at STAPLES for more than 20 years, but this situation does not make me happy with either you CITIBANK, or STAPLES, who you have gotten business from to issue credit cards to their customers. Sincerely, Paula Lawlor Magdalene Publishing 24236 Victory Boulevard Woodland Hills, CA 91367 (hidden) (hidden) pl cc: Ronald Sargent, Chairman and CEO of STAPLES enclosed: copy of $50 statement credit 5-digit code: 70166

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Mike - 18 d 6 h ago

1

Ronald Sargent is no longer with Staples and he left it in shambles and was rewarded with a very generous golden parachute. Staples is also no longer a corporation and is privately owned by an investor group. The above info is way way out of date..

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Manuel Lozano - 37 d 14 h ago

0

Good morning Mr. Ronald Sargent,

I have a problem with an item I ordered online, first and last time I do so, at least from Staples.

Live in Sorel, Quebec, Canada

I ordered a laptop for my son, it was a special at 260.00... the computer never arrived !!

Complained to Staples as they charge my Capital One credit card 299.95 CND on the 26 november 2018, I immediately explained that nothing was delivered at my address, they said, ''yes, at your front door'' ??? when I arrived from work there was NOTHING !!

Called Capital One and they credited my account on the 12/12/2018

Today, 13th of January 2019, I see I have been charged the 299.95 AGAIN ???

So you want me to pay for something I never received !?!?

It's Sunday and I am very angry !!

Hope you can solve this problem...

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Mike - 18 d 6 h ago

1

Ronald Sargent is no longer with Staples and he left it in shambles and was rewarded with a very generous golden parachute. Staples is also no longer a corporation and is privately owned by an investor group. The above info is way way out of date.

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Tiffny - 27 d 10 h ago

2

As a former employee of Staples Inc Aurora, CO location how can I obtain a copy of my W2's online for 2018?

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Toni V Wiker - 20 d 11 h ago

staples.edelivery-view.com

you'll need to enter your employee number and more than likely create a new password.

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Mike - 18 d 6 h ago

1

I just tried that myself but the user id was not found.

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Ex employee - 20 d 6 h ago

0

As a former Assistant Manager at Staples, I apologize for the awful service this company has. They routinely misuse their employees. When a good hire comes through, the managers and other corporate entities set a target on their back. I was at a store in Oklahoma. My manager ran her store into the ground and all but lynched me with HR twice. The second time I flat out threw my keys at her. She was childish and exceedingly incompetent.

Customers taken care of by her were treated like trash unless they bought enough product to ensure a survey would print. If they didnt, she snubbed them.

My team and my customers loved being at the store when I was there because everyone would be taken care of.

DO NOT WORK AT STAPLES. And honestly, dont shop there either. Sky high prices and shoddy customer care.

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Toni Wiker - 20 d 11 h ago

1

My W-2 from Staples has incorrect withholding for my state on it. I've called Human Resources numerous times and have gotten nothing but grief. I've been told my "issue" will be put in line to payroll but it will be "weeks" before it moves up the queue and someone there investigates it and determines if it has merit and then it will be 7 to 10 additional days for a supervisor to investigate it, and then another month before they begin the process of issuing a corrected W-2. I cannot file my taxes until this cumbersome process is begun? This is absurd.

Now, the Human Resources department has an automated message stating they are having yearly training and will unavailable for calls.... I need a phone number for someone who can help me.

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Heather Ford - 22 d 7 h ago

0

I have been conversing with Brad MacKinnon regarding a shirt order for our school. I was lead to believe the price for shirts would be $6.00, since this was their promotion. I have worked with Brad prior to this order regarding more shirts for a different club. The price always changed, he would take days, sometimes weeks to respond to me, and the order fell through to his lack of diligence. I decided to try Staples again for our cheer shirts since it was a smaller order, and the promotion price fit our budget. I have been working with Brad on this for nearly a month, and needed to place the order on Friday, but never got ahold of him. I have reached out to him today, and still no response. Matthew Nonhof at our Garden City, KS Staples has been going above and beyond to help figure out what is going on with my order, and even he is having trouble getting ahold of anyone. I would like to convey how extremely disappointed I am in Brad and his team's lack of communication, their misleading information on shirt price (the price came back higher than promised), and Brad's lack of customer service. He was not only rude on the phone, but has made me feel like a burden when asking questions. I do not appreciate how I have been treated, and definitely don't appreciate this order taking as long as it has due to their poor customer service. I am now forced to go find another company to do our shirt orders.

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G.M. Maka - 29 d 6 h ago

1

There used to be a time when without any ridiculous restrictions, I would get rewards monthly at Staples. Why? Because I was spending a good amount and submitting ink cartridges. Now since some genius at the corporate office made changes to the rewards system, I've been going less and less. I would be what you'd consider to be a pretty good customer. Now I go elsewhere even though the store is nearby. Staples is heading is the downward direction because companies who keep cutting back and making changes that do not benefit their best customers eventually start cutting back poorly performing stores (as Staples already has)...don't worry, I'm sure more is coming. So watch for a Staples store to disappear soon.

Another ridiculous example of their poor management - people would wait forever to get served at the print & copy center because only one or two people were assigned there when there used to be more. Why? Because they opened a tech repair center that very few people use. So they have one person doing nothing at the Tech Repair Center while customers wait for service elsewhere.

Truly a joke. I pay attention to these things because I own a marketing firm advising other companies not to do these types of things.

They've lost me as a customer...that's for sure!

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Sandy - 32 d 11 h ago

3

Why am I constantly getting emails thanking me for my purchase of products THAT I HAVE NEVER PURCHASED? Got another today - and if I have to stop ALL your emails to stop this, I will. You must not have a very SECURE SYSTEM FOR THIS TO HAPPEN.

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Anonymous - 34 d 10 h ago

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

Staples Headquarters phone number +1_833_837_'6333_

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Anonymous - 34 d 11 h ago

I'm am a staples employee and I want to let everyone know I'm sorry. Staples is a broken store. Might as well shop at OfficeMax! Also working there is 10 times better because they have something called a SKU system. Something staples doesn't know how to do

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Dave - 34 d 16 h ago

0

The parking lot at your Clarksville In. store is terrible , there are cig butts every where and a lot of trash. It just makes your store look trashy

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Anonymous - 40 d ago

Jon in your Minnetonka mn office was very helpful when I needed to exchange a defective printer. Kudos to jon

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Anonymous - 51 d 7 h ago

5

I am writing this in reference to the Staples 2310 Buttermilk Crossings, Crescent Springs, KY 41017 #1603.I went to pick up an on line order that I had placed. I walked in the store no one greeted me, I continued to walk around the store and no one every asked me could they help me or. I finally walked over to the tech counter and the Asst. Mgr Jan Bean was working on a computer. I explained to her what I needed and she assisted me I also told her that I had walked around the store for about 15 minutes and none of the employees asked me did I need help nor did they greet me. Ms. Bean apologized and took care of everything that I needed. I have been to that location many times and I have noticed that the manager talks to Ms. Bean horribly. That manager is a total disgrace and Staples should be ashamed of the behavioral and non professionalism of her. I just wanted to give some acknowledgement to the Assistant Manager at this store. She has been there for about 5 years and I don't believe that that store would do well without her. I have seen her being short staffed and she runs from the front to the back of the store and always has given me and other excellent customer service. Give that women a raise and a better staff. I will rate the Assistant Manager a 5, but overall store I rate a 1. Much needed improvement Manager and staff.

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Very Unhappy in Manteca - 53 d 6 h ago

2

In August, I received an oversized postcard from Staples. "Shop 2X, Earn $10." This was to be done in September in a store with the $10 gift card credited in October. I made it a point to shop twice at the local Staples in September. The $10 credit was never received. In November I phoned the Office of the President and spoke to Glenda. She assured me she would have the $10 credited to my account. It never was. I phoned her two weeks later and left a message on her voice mail regarding this matter. She never responded, nor have I ever received the credit. I will probably survive without the credit, but this is NO WAY TO RUN A PROMOTION. Perhaps they forgot they have several competitors, including Office Depot.

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