I notice most people here only have the time in their day to make a complaint when something is wrong. What about all the times you had great service , I bet you never took time out of your day to make a compliment. I see some responses that say I usually have good service till today , so you took the time to complain about it ? I am on this site looking for a email address , and I happen to run into all these comments , I just thought WOW! a bunch of complainers.. If anyone on here did post a compliment Great Job !
You as company needs to do periodic background checks! I know a person in your corporate office who has a felony and dui and you guys don't even know!!! All ur Corp offices need to be check frequently
Hello. So, I've been with Starbucks for over a year. I love my job, and love meeting new people. It's a preview. The main complain is...I wear a gloves at work, I do it for a year now. Nobody ever complained about it. It protects my hands from very hot coffee and from sharp ice cubes (when you scoop the ice into bucket). Also it looks "safer" in front of customers. Today, I came at work, and it became prohibited to wear gloves, unless you have a "note" from a doctor. My hands have a very thin skin and I wouldn't be able to work after washing dishes. I don't know whom I need to write, so barista would be allowed to wear thin plastic gloves at work, as far as it was never an issue..until now.
Go to a dermatologist and get a note. My fingers crack from too much time in water also.
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Hello,I believe since I'm a huge fan of Starbucks,and a loyal coffee customer,and a cook and Baker at my home,I'm thinking why you don't offer,baked goods with actual coffee in it,coffee cookies,breads,ect.I myself bake coffee cookies,they are a huge hit,I think it may be a huge hit at Starbucks as well:)
Thank you. Carla
I live in Sequim WA. and have bought coffee in your local store since it was opened and have enjoyed going there until now. Recently the store has become a hangout for homeless people and their dogs and homeless living in their cars in the parking lot. The situation is gradually getting worse. It is really sad that your baristas have to put up with this not to mention the customers. I can't believe that Starbucks would let a situation like this just continue to get worse without doing something to correct it.
Starbucks customer service NEEDS ALOT OF IMPROVEMENT !!!! Twice I was told that the District rep was going to call me and I to this day STILL HAVE NOT HEARD FROM the rep.
It frustrates me that I've been with the starbucks company for 6 years. My manager recently quit, and instead of raising one of it's current employees to manager status, they hired some man from chipotle who has no idea what hes doing or how to manage our store. Its upsetting knowing these millionaires that own our companies dont give credit where its needed. I can see now why so many partners are looking for new jobs, I hope starbucks figures their stuff out.
I know exactly what you mean. If Starbucks cared about their employees half as much as they did their customers or sales, it would be a much better place to work. Hard telling how much money they spent and lost when they closed for that completely ridiculous sensitivity training. That was such a joke. And shame on Starbucks for not supporting that manager who followed the policy of the company that condemned her.
Starbucks Mississauga Ontario Canada reverse discrimination issues me a No Trespass notice for asking a brown skinned employee to wash her hands after washing dirty utensils up to her elbows and bluntly says No. I have a nut issue and carry an EpiPen so it is not a racial slur but a health issue request and she refused. So I handed back the coffee and she dumped it. This store is inside Longos grocery chain and apparently the employees are on Longos staff paycheck not Starbucks but Starbucks is the one selling the coffee not Longos. I am 67 year old caucasian female senior. Absolute bullshit. Banned indefinitely from all Longos Family run stores 45 stores in Italien immigrant food chain. This is not about race but hygiene in a food service industry.
Yes I made a special trip to Safeway to get a Starbucks at their Starbucks facility for their happy hour 50% off I had received the notice on my on my phone I went there and they said they did not have it on their computer that was very disappointing this is the second time I have had this issue this is at the Safeway in Cottonwood Az I would like to see this checked out so that I can go to Starbucks again
Starbucks in places like Safeway and Target are not corporately owned so they do not follow the deals that corporate sends out like the 50% off for Happy Hour. You would need to find a corporate Starbucks like a drive thru or a stand alone store that is not in a supermarket as those are licensed stores which means they license the product to sell it but don't have to follow the same promotions or rules that corporately owned stores do.
Am a US citizen enjoying my Starbucks coffe at city stars mall ..but the waiter charge me for milk in my coffe ?? So i asked why..he answer its the new policy for the company!! Is the policy is changing outside US ..thank you
I visit Woodlawn Starbucks 2,3, and sometimes 4 times a week. Starbucks is my happy place and normally the service is above average and sooo enthusiastic at Woodlawn. I'm rating a 3 today largely due to a major disappointment in service. I get my custom signature mocha fatastico drink most every visit. It always hits the spot. Today I picked up a side toasted bagel for a coworker. Took longer as they were out of what she wanted so threw off my order...that and I was rushed very dryly I might add having waited my turn at drive thru and 5 cars in front of me just one behind. Anyway, I get the other order out twice + repeated. Now I'm at the window and I ask for butter for the bagel thinking I forgot to ask and normally I do ask at time of order. Abby, the employee assisting me not a smile in her eyes or across her lips lectures me to please order butter with my other items next time because of some inconvenience she's faced with now. I'm very sad she didn't offer it when I placed my order as its bread, second you were dry and non-energetic with a NEXT attitude at time of order oh and throughout my experience. Too much to ask? Finally, I wasn't holding up your line as I had to wait even after paying for both orders on my fabulous $6.20 iced mocha to be ready. Abby, it wasn't my happy place today!! You did not care. My mocha was not as perfect as if you had given the ultimate service with a smile. Today was lackluster and I've never been reprimanded at a Starbucks or any drive thru before so I had to make time to let you know how not cool my experience was today. I would have given a lower score but I cannot discount my past experiences with some fantastic service professionals at Woodlawn and just because 1 bad seed ....
I love Paper Mill too, and I'll drive for my ultimate service experience.
i have a starbucks in los angeles ca not culver city which has lied to a judge saying that they have a permit to bring trucks in late this shop for over 10 years is too close to homes and put in cheap windows which did not block noise this shop is breaking city codes and lied about hours which where change a few times has no limted parking plus the lot needs to be clean up their is a new shop in playa vista under 2 miles
My wife and I recently visited the Starbucks branch at Fred Meyer in Bremerton, Washington on Monday Sept. 17th at 11:13AM. My wife informed the cashier that we noticed fleas in the food case. The cashier said it was because of the flowers situated near the food case and seemed as though it was not a concern for her or the customers. Before leaving Fred Meyers we noticed the food was still there as well as the fleas even after we had mentioned something to staff. I hope in the future Starbuck's employees would take these concerns more seriously, as we are recurring patrons that worry about the conditions of the food being served.
I recently reached out to customer service about a downtown Cleveland Starbucks location. I was served a muffin that had a large stem inside that gagged me and scratched the back of my throat. I understand they buy their products, so they should back the product they choose and take this up with them. I was told by the agent that a specialist would call me within 24-48 hours and they would like for me to send the stem back and the specialist will send me a label and information on how to send it when they called. That was eight days ago. So I reached out once again chatting with customer service on chat. He apologized and told me that a specialist would call me within 24 hours. Yeah well once again never got a call back. Really concerned and caring? No. What if that would have been a small child who bit the muffin and choked!! Very unhappy. Not very professional whatsoever. I will not buy Starbucks again. I guess they don't care!!! You
I am a loyal Starbucks customer but today was the straw that broke the camels back! My hometown store is in LongBeach, NY. The store was actually filthy. The counter where the accompaniments are stored ie sugar , milk etc was disgusting. and tacky . The floors and bathroom were dirty as were the tables. The best seats in the house are occupied by a homeless woman. Today, she wasn't even there but had all of her belongings taking up the table, 2 cozy chairs right in front of the fireplace. Since this is a business no one should be entitled to take up permanent residence at the expense of the Starbucks corporation. Has the world gone insane! Take care of this store, please! Clean it up and if someone must live there, move her to the top back, not the best seats in the house. Mr Schultz, take your business back and make it as wonderful as it used to be, please!
We have written to you about the Starbuck's in Susanville, CA before and decided to stop one more time to see if things had changed. You would be appalled to admit to this place as a Starbuck's. Not only is the whole store, including the nasty bathroom, filthy, but, I would be surprised if the health department would give them a passing grade. From the bathroom to the bakery area to all counters both serving and sitting, the place has no standards. And, behind the counter is a joke as the young baristas(?) fill orders with milk, etc. flying all over the place. This is our last time there, but, it definitely needs attention by Headquarters. Obviously, the note we sent two years ago did nothing to rectify the problem.
For months our office has received a large Starbucks order from one of our awesome pharmaceutical reps. We usually phone in the order and our rep picks it up. Each time there is something wrong/missing. Today we where told that they could not take our order over the phone and we would have to come in. I drove over and handed them a clearly written order. The lady took my order, shook her head and asked someone else if they could do that. I was told " Umm... we'll try. There are only 3 of us here." Isn't taking orders and making coffee what they do? Very disappointing service from the Starbucks in Minden Nevada!
The day I arrange my day around an offer from Starbucks to get a few stars if I buy something from them on a certain day or time they designate is the last day I'll ever buy anything from Starbucks. They ought to rejoice that I give them my business at all, that anyone does, and stop trying to manipulate people and make people work for a reward. Their pay scale is clear evidence of the mind set running this company. Not impressed. They fill their products with sugar and have given how many people sugar shock, and maybe worse, diabetes, so let's be clear, this is not a leading edge company of conscious people. It is a garden variety corporate entity. I used to be a really good customer, but got turned off too many times.
No one is forcing you to re arrange your day for coffee! haha.... they offer those during times of the day when they are slower... it's actually very smart for a business to do this. Of you don't want the extra rewards, don't go!
I have purchased Green tea Frappuccino's and there have been a few mistakes in the flavoring. They were addressed at the time of purchase. Today I got one and it was horrible, it had pumpkin spice in it, and didn't realize until I was home that it was as not made correctly. Why is it so hard to make the correct order, $5.78 down the drain! Please teach employees to look at what they are making. This is unacceptable.