On 7/30/17 New Jersey rest area I purchased $35 worth of merchandise and it not only took 45 minutes the order was wrong! I called home office and was told that they would send me a 35 gift card took all my information and still have not received my gift card. Not only did it take forever and the order was wrong but the prices are way over priced and I'm a single mom on a budget and to have to spend an exorbitant amount of money on products that where wrong is well WRONG! I would hope that Star Bucks would do the right thing and follow through with what they said they would do in the first place!!
Own stock in Starbucks, stock is down ,why? When I'm in a Starbucks I look all the time , No one eats @ Starbucks ! Very disappointed in there choice and quality of food ,they need to up their game in the food arena, plenty of great company's to buy frozen/fresh quality product from! Howard your missing the boat lots of competition out there, Starbucks is leaking oil, time to step up! If DD can do it and keep doing it so can Starbucks, GG
Today I spent close to an hour arguing with the district manager at district 42 Santa Fe Springs California about store and corporate office policy . Mind you if you come to this store please be aware of the district manager and his say one thing about policy and corporate has other say employees are extremely nice but crystal.store manager is stuck between dm and his knowledge of right and wrong. This district manager loves to degrade his employees and is very disrespectful and erigant
What you say would make more sense and probably stand a better chance of getting some notice if you had any sense of how to spell and compose a sentence at all. You should have paid more attention in school.
I second your notion of the above mentioned comment. "Erigant?" Is that a word?
My name is Promise Ruth Jones. I have been a starbucks fan since the beginning. Recently I obtained gold status and was waiting for my gold card to be delivered. After about a month, I called customer service to inquire about the card, they informed me that the card had been sent to an incorrect address and the woman on the phone was very helpful, even giving me two free drinks on the card that I had. Another month passes, still no gold card. I called customer service again and after waiting on hold for over an hour, I was told that they had no recollection of my ever making gold status. I explained to them that I had a number of starbucks accounts and they were all merged into one by a really helpful customer service agent. The customer service agent could not locate my account, however, upon hearing that I was a disabled veteran, he immediately informed me that he would send me a "complimentary gold card kit" once I purchased another card (I tossed the old one out when I learned that I would be receiving a gold card), I went downstairs from my office and purchased another card and called customer service back. Again, they had no notes stating what the previous customer service agent had promised me. But again, they tried to be helpful and even registered my new card for me. The point is, getting 125 stars is nothing for me...I drink starbucks at least three times a day, however, customer service is a serious thing for me and so is honoring what you said you were going to do. So, I guess I'm a little miffed that I feel like I'm going around in a starbucks circle of inefficiency...but here I am. I am going to follow up this rant with a personal snail mail letter to Howard and see where it goes. Thanks for listening.
Tell me it's not true! There is a notice on Face Book stating a article as to STARBUCK NOT SUPPORTING OUR TROOPS! SAY IT AINT TRUE! BECAUSE IF IT IS I CANT GO BACK TO MY COFFEE PLACE! YOU ARE AN AMERICAN BUSINESS, GOT WEALTHY ON AMERICAN SOIL AND BY ITS CITIZENS AND YOU DO NOT SUPPORT THE WAY IT BECAME THEPLACE IT IS TODAY! IF THIS IS TRUE ITS TRULY APPALLING!
I think that is appalling! Shame on Starbucks for not supporting American troops. I wouldn't give them my business at all.
On August 2,2017, I was at the Starbucks in Woodbury Commons, Harriman, N.Y at around 11:30am. Upon entering there was a very long line. There were three employees working , one barista and two taking orders. Service was very slow and it had a lot to do with the fact that the two employees taking orders (a male named Roy and a female, who did not have a name tag on or it was not visible) were socializing. They seemed more interested in their conversation, than taking care of the customers. In fact, Roy had his cell phones by the register and was looking at it periodically. It took us about thirty minutes to get three drinks. I think this is a ridiculous amount of time to have to wait to get a cup of coffee. As a administrator I find it appalling that these two employees think it is alright to treat customers with so little respect, especially considering the prices Starbucks charge for their drinks. I felt bad for the Barista because there was no way he could keep up making all the drinks himself. I know you are a big corporation and probably will not respond to this email, but I feel that that customers deserve to receive good and timely service.
My wife and I have enjoyed our local Starbucks, store number 7288, for the past 16 years. We go every morning, 7 days a week and sometimes meet friends there in the evening.
We love our Starbucks! People have asked me, "You go all the time, do you love the coffee that much?" I always respond that I do love the coffee, but even more I love the community aspect of Starbucks. Jen, my wife, and I have made many friendships from the people we have met at Starbucks. It's a social club.
I'm an artist and over the past 16 years I have shown my art work at this Starbucks. And many other local artists have as well. I have always thought it was a wonderful way for Starbucks to be connected to and part of the community.
Our store is undergoing a remodel. It looks great, but there will no longer be space to show local art. I am hugely disappointed in this change. I'm sure there are good corporate reasons, but I think it's a shame that this community connection has been severed.
I'm sure only the local people care about this and no one at the corporate office does. I'm NOT going to stop going to Starbucks over this. That would be crazy. I just wanted to express my disappointment.
I bought a Starbucks card at store #14829, Rancho Cordova. There was no money when I used it. I call the number on back of card and came into the store with a receipt. I was told that there was no money, but there was nothing that could be done. Only Starbucks could steal money from me like that, and I never felt so hopeless. Howard, you are a thief.
I've been an employee at JFK terminal 1 for 5 years and I've never received the horrible customer service as I did today.
My co-worker and I went to the food court in terminal 1 to purchase drinks an older African American gentlemen was very rude for no reason. I reported him to Starbucks Headquarters I hope the employee is reprimanded.
I am a flight attendant for Delta Airlines and I have been in star in every state and all over Europe and I want to say everywhere I been your people are outstanding, but I want to say I was in a town called Willows California and they give the most outstanding customer service of all the places I have ever been. They truly act like they love what they are doing and glad they ar their. They are truly an asset to your 'Brand '. I live in Michigan and have to say the worst customer service I have ever had is at the Starbucks in Jackson Michigan and on every visit. I do hope that you acknowledge your people in the Willows Starbucks they so deserve the recognition of their outstanding customer service. Thank You
Carol Ann Brown
Wow!! Just went for a coffee and begal to rat outside and low and behold there's a pile of crap (literally) by the tables at the Riverside, ca. location of Market st. and 3rd st. Horrible!!!!
I took a picture of it just as proof...
I recently returned from Florida and would just like to say that in all my years of holidays around the world and finding a Starbucks to get my coffees every morning in I have never experienced a Starbucks store like the shop on highway 27 near davenport , the friendly cheery staff were a pleasure to meet , the manager randy made you want to go back again and I would say the best Starbucks I have ever visited , thanks to you and your staff ......
Having recently read the book, "The Starbucks Experience", I must say that I have much more respect for this company than I ever had in the past. I used to look at the business as a sort of hype-driven company that learned to make a cup of coffee, mark it up 8x the price, and sell as a "hipper" version of what you could get at, say, Waffle House for $1.09. The book was recommended to me by a friend, and even though it isn't my usual type of read, I gave it a chance. What followed was an inspiring story of a man who believed in fair pay for hard work. Pairing that with the idea that everyone wants to be treated like family, Jerry Baldwin and his partners set out to build Starbucks. Not only are they more strict about making sure foreign coffee farmers get paid a fair wage, they also give every part-time and full-time employee stock options and a piece of the company! In fact they don't even refer to their staff as employees, but partners, because that is what they are. The idea to have the barista write the name of the costumer on their cup wasn't just a marketing ploy to feign sincerity. It was actually done to help partners memorize frequent customers' names and the type of coffee they usually purchased. This enables them to say what most of us would love to hearing upon walking in, "Good to see you, Steve. Shall I brew up your regular?" That is what creates the feeling of being a part of family when you walk into the shop. All of this really showed me how original the Starbucks business model really is. And why even if other companies are mimicking the the look of Starbucks, they are missing the whole point the Starbucks brand: Respect for humanity.
What a joke. They have never made me feel like family. Usually they treat me like crap. This morning they got my order wrong as usual and when I told them the order was wrong as usual they refused to serve me and kicked me out of the store. They even called the police. I guess as a black woman who the hell do I think I am correcting them on my order. They give more respect to the homeless people who bathe in their bathroom sinks than they do assertive black women. We are seen as a threat.
I agree with you..will be taking it further.
Boy, are you gullible. Believe everything--don't question anything.
hi we have a location on a very busy hwy in Merrick new york its located west side of 1820 sunrise hwy Merrick 11566 for further information please contact me via e mail (hidden) thank you Marge Capparelli
I have searched out the human resources dept. and cant find the number. So appropriate or not I will use this ave. to let corporate know how barbaric their sick day policy or lack of one that makes any sense for their employees. My kid is so sick he moved home in the last 24 hours,
diagnosed with the flu, can barely move and Starbucks still expected him to come in contagions et al. because he could not find anyone to cover for him? Are you serious? Sick as can be and expected to spend his time managing a replacement? And with a doctor's note still expected to work? What is wrong with you people? Where is the manager? Your customers and fellow employees exposed to contagions and handling their food and drinks?
The worst is the guilt and job security innuendos this store manager gave to a dedicated
employee. The web is filled with this same sort of complaint. Unbelievable. So angry that they would treat a human being like this, much less your own employees. Does your human resources dept. even know this is going on?
The store in Sebring Florida don't have the new drink nasty about it
According to articles I read, CEO Howard Schultz has let it be known if you do not support gay marriage he doesn't want your business.
Ok, I will never darken your doors.
CEO Howard Schultz is a tranny.
I will never purchase or support Starbucks again!