Information, reviews and public commentary for US companies

 

Starbucks

Rating
1.560976
Web
http://www.starbucks.com
Address
2401 Utah Avenue South
Seattle, WA
98134
Contact
Howard Schultz
Role
Chairman and CEO
Phone
(206) 447-1575
Fax
(206) 682-7570
Twitter IDs
@Starbucks
General profile image

Dottie D. - 2 d ago

I must tell you that I was very disappointed when you gave in and allowed anyone to sit at your tables and not purchase anything. Are you a business that depends on customers for purchases? Since they were black, and they used that as an excuse that they were discriminated against had a bearing on the outcome of this. They obviously decided that race was the perfect excuse to use and benefit from. What a shame! And what a shame they brought you to your knees.

General profile image

Anonymous - 2 d ago

Hello Dear Freind in Starbucks I am writiting to share with you some of my experiences. I have been working in Starbucks for very long time. I almost gorwn up with this company. During my hippy-traveling life style- leaving without parents and family- Starbucks became not only my work place, but also my home and my first stable ground , in all my life. Through all my journey I have meet lots of people- some of them-as Howard Shultz- left, in my heart footprint- motivating me, helping to achive better version of myself and encouraging my not only work but also my life and passion for the coffee( I became a coffee master, creating my projcet about coffee to promote Strabucks; ethicks and fairtrade fundation). Also I have meet some of people who were trying to putting me down and to broke my dreams, and I had to challenged that situations and because of them I have learned- we can't give up on love, goodness and peace. Never. In every place. - and the first place where we can't give up it's our heart. Then we can share it with others, to make the world better place to live. We have only one Earth so all corporations need to think about the long-term effects of their actions and lead by example. Now Days Mr Paul Brown- through my experiences and many of my friends in Starbucks- he is one of the best leadr in this company, and one of the best Disrict Manager I have ever had. Mr Paul Brown always standing up for people, he is very helpful, flexible, passionate about creativity, respectful and patient, with his possitive attitude always trying developing others and stimulating work- I hope he will never give up and he will keep up the great work what his is doing. He is shining like the sun giving people hope and working from the heart. We need more people as Mr Paul Brown in Starbucks. We need more humble leadership. We need to bulding up more bridges between our stores then bulding up walls and seperation. All of us we are the same and we are the one. We need more appreciation of each other, being nice to each other and more support of each other. As a fair trade company we really need- this beahavior for each other - doesn't matter if it's original Starbucks or Coffee Soul Starbucks- I still want to belive Starbucks it's a happy, healthy and fair trade environment, open for everyone: no matter what color skin we have, nationality, culture difference or any background we do have- all of us we are sharing human being life- on planet- Earth and I really hope Starbucks it's part of it- to show others the best of us not the worst- that we are - one cup one neighbourhood - people trust you and I trust you. thank you for reading, all the best xx Aurelia Puzio- ST. Albans. ps I also want to add one of my favourite poem to discirbe my respect for Mr Paul Brown and his work "People are often unreasonable, irrational, and self-centered. Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway. If you are successful, you will win some unfaithful friends and some genuine enemies. Succeed anyway. If you are honest and sincere people may deceive you. Be honest and sincere anyway. What you spend years creating, others could destroy overnight. Create anyway. If you find serenity and happiness, some may be jealous. Be happy anyway. The good you do today, will often be forgotten. Do good anyway. Give the best you have, and it will never be enough. Give your best anyway. In the final analysis, it is between you and God. It was never between you and them anyway.'' Ps I am a dylsexic so I am sorry for grammar mistakes xxx BEST REGARDS lots of love and peace xxx

General profile image

Mark Whiteman - 3 d 15 h ago

5

I got robbed at Starbucks! Today I had my bag snatched at the Los Leones (Av Lyon) in Santiago and at this time I could not be happier. I sat down at a table and within seconds Starbucks employee Cristian Berrios, Gerente de Distrito, tapped me on the should and asked if I had a bag. I said yes and pointed to blank space. He immediately ran out the door in chase of the person responsible with another 2 employees and a customer. I ran after him chasing the thief but lost them around a corner 2 blocks away. Being from Canada I soon realized that not only was my laptop in the bag but my passport and wallet with all ID. Imagine my dismay? It was then that Cristian waved at me to come towards him. When I got to him he pointed at a man sitting in a chair at McDonalds claiming his innocence, but it was the man who stole my bag. In the end Cristian called the police and gave a detailed statement. He was most concerned with my state of mind and asked several times if I was okay. This Starbucks employee is my hero today and needs to be recognized by the company. He not only took initiative to catch the thief but took the time to care for me personally. Cristian is why I like Starbucks.

At one point another Starbucks employee tracked me and my colleague to the McDonalds and gave my coworker an Ipad that was left behind as we both chased out the door. Wow - a second good employee. When all the excitement was over, police and arrest, my colleague and I went back to this same Starbucks to get a coat. The remaining employees at the Starbucks recognized us and provided the exact order we asked for some 55 minutes earlier. Now that is service.

I wish to thank Cristian and the staff at the Los Leones Rue Lyon location for everything they did today. You can't imagine how grateful I am. Muchos gracias mi amigos.

General profile image

Kenneth kullman - 3 d 19 h ago

1

The Starbucks in Albany ny is just filthy dirty!! It's on Albee Scotland ave across from Albany Med!! Hmmmm

General profile image

Socaldays - 4 d ago

0

Well, This does it for me. I'm through with Starbucks. I spend $5 every day for the past 10+ years not to mention the many business meetings and expenses thereof nor the cold drinks I keep stocked for older kids. Done! Sick of companies taking a side through weakness and fear. Although I didn't vote for Trump, I now support him through the so obvious misrepresentations by the left, news organizations and companies that are weak. At least he's honest about issues and tries to be fair. Folgers at home or Peet's unless they follow suit.

General profile image

San - 40 d ago

Starbucks Incident - This is ridiculous - this is not a RACE issue - people think they are entitled to do whatever they want - there are rules and laws. What gives anyone the right to go into a public place and just hang out - this is not a Free Conference Center. Does not matter what race or creed they are - rules apply to everyone. People respect nothing anymore - if they were not buying anything why are they in there? Wait outside or in your car or buy a coffee and wait for whoever - its called RESPECT. If I worked there I would be fearful if they are just sitting there - doing what? Casing the place to rob us? Get with it people - no one has the right to disrespect LOITERING or TRESPASSING laws - if they were asked to leave and did not I would have called the police also. Don't think they needed to be arrested but that was a police decision. No one has the right to go into Starbucks either and sit in there with signs - what if they did that to you in your home? Rules apply - you have no right to go into any business and hang out --- either buy something or leave - this race thing has nothing to do with Loitering or Trespassing.

General profile image

Klm - 40 d ago

Well said! I have witnessed this as a customer at starbucks and I used to be a police officer and got calls all the time to ask people to leave business and it had nothing to do with race! Everyone is now forgetting that they refused to leave and had an attitude. So they just get to be bullies to the manager and have no respect. I don't think so. I am so disappointed that corporate managment won't stand up for their employees instead of vilifying them and now making eveyone go to racial bias training. That is not the problem. Grow a spine and support your staff. I have been to this training and it it racist toward white people. We have gone way too far in this contry with be apologetic for thing and actions that are not and never were racist.

General profile image

Ann - 39 d 5 h ago

Thanks and we'll said

General profile image

se - 37 d 19 h ago

0

nope...wrong. inside 2 minutes...ya'll've been myth-led about that white superiority!

you don't have it.

santa claus isn't real either.

General profile image

Tom - 37 d 8 h ago

Thanks for your comment, Se. It does some strange: something like two minutes in the store, and then something like nine hours in jail. I have been trying, with calls to this Seattle Headquarters to get some account of what Starbucks was up to in the nine-hour period. I have had long conversations over the phone with Starbucks personnel, but nobody would give me an account of what Starbucks was doing during the nine hours. If it is something that would put Starbucks in a better light than it is in just now, I think they would have wanted to get the word out. So I conclude that this behavior of detention--involuntary detention I would assume--is regarded an "internal matter" and that disclosure of it would do nothing to improve Starbucks' reputation. The fact these men are fellow citizens of mine, but Starbucks feels no obligation to give the public an account of their retention of them demonstrates that Starbucks is operating in a rogue mode outside the law. I suggest everyone stay away from Starbucks till they come clean. They behave like the Gestapo, and they've sent a chill though America.

General profile image

Bruce O' Toll - 37 d 24 s ago

To Tom,

1. you are stupid.

2. you are stupid.

3. you are clinically insane.

4. you are stupid.

5. And what the hell is a gestapo?

General profile image

Stu - 15 d 21 m ago

3

#5: the German state secret police during the Nazi regime, organized in 1933 and notorious for its brutal methods and operations. adjective. 2. (sometimes lowercase) of or resembling the Nazi Gestapo, especially in the brutal suppression of opposition: The new regime is using Gestapo tactics.>Dictionary. com

That you don't know, or pretend to not know, says a lot unto itself.

Bruce, 1-4: kinda shows your mental capacity to hold discourse. If you disagree with Tom, what are your counter arguments? Right now the only reason I am even writing this is mainly because of #5. That, and your bullying style tactics.

General profile image

Anonymous - 5 d 24 h ago

It's call liberals! !

General profile image

Biff - 11 d 19 h ago

neither is the black panther

General profile image

Lee - 37 d 12 h ago

4

Hello Klm- I don't believe you because the tone of your writing tells me otherwise, you want us to think you are so open minded, but you handcuff the Blacks guy and escorted the others out without handcuffs.

The problem is when you see Black you see a problem, and not a human being. Grow a spine do like the police shoot first if they are Black. Judge first if they are Black. Call the police first if they are Black. The courses are not designed to make you or any White feel bad, its the shame of this Country history that makes you feel bad. We are now discovering that the history told by many of these authors were ether wrong or just plain lies. Look, I don't want anyone Black or White to feel shame about anything, but people are coming from homes with preconceived ideas about Blacks, and it is not changing. One Black guy does something wrong, all Blacks are the same. Serial killers are mostly White, should we believe all Whites are serial killers, that's ridiculous. Should we believe that all Whites are mass school killers, that too is ridiculous. Just like you and your host of friends are joining the band wagon to cry file against Starbucks, try having an open mind and put yourself in these guys shoes. How many of us have told someone I will meet you at Starbucks, and we sit there and wait for our party and than order our drinks. You guys are hypercritics and because these two people are Black, you automatically condemned. I can see now, there is no way for a Black person to receive a fair trial in these United States Court system, just read the Internet blogs and this site. Once the jury see the defendants are Black they are automatically found guilty. It is very stressful and all you see is Black is during something wrong because they are sitting and waiting. And by the way, I wear shorts and slip on sandals when I go to Starbucks. Not one of you would be willing to trade places with a Black man because you know the truth. I often wonder, how many of you are Christian? I can see non Christian acting this way, but I am starting to wonder just who are these people with so much hate and disgust in thier core. That's a lot of hate.

General profile image

Charmin Edwards - 36 d 4 h ago

5

So well said. The polite thing to do was to say sure . I understand that white people try and act like they dont get it. Not one white person has to EVER tell their son to be careful when they leave the house. African American parents must ALWAYS give THE lecture.

Just when we get past one hurdle here comes something else.

Pure simple courtesy is ALL it takes.

I have had great experience at all Starbucks but I have so much respect for a company that says Yall are going to get it right!!

This is not JUST a WHITE/BLACK problem it is a teaching moment that says " Everyone"that walks through our door is comtributing to our BOTTOM LINE and YOU better recognize it!

I am so proud of the commitment and work Mr Johnson is putting in.

I personally would like this to be a "COME TO THE TABLE MOMENT"!

Entrepreneurs of ALL Nationalities should have a day to present new products and Ideas to Starbucks.

I look forward to speaking with Mr. Johnson!!

May we continue on a life long journey of love, forgiveness and equality!

General profile image

Anonymous - 5 d ago

This constance race issues are really getting tiresome, it's not about race ,it's about all people mindsets. Is this all you got.

General profile image

alvertis Simmons - 12 d ago

1

Kim. You are the reason the Police all across this country are disliked by the majority of Black people. No fairness in your thought process!

General profile image

TrustGod - 5 d 24 h ago

2

As a past business restaurant owner,a deli company. I finally had to take table out because people were bring in food from other places. What the hack! No race concerns. Also,sick of1 or 2 people using computers at 4 or 6 sitter tables for hours and you can't sit down. 20 min at tables you are out it take them away.

General profile image

Anonymous - 40 d ago

If I am not mistaken, there were caucasian men sitting there not buying anything and the police were not called on them.

General profile image

se - 37 d 19 h ago

bingo.

General profile image

Anonymous - 40 d 16 s ago

San - what you are saying is basically correct-no one should be able to go into an business establishment and just "hang out" as you put it. The only flaw in your argument is that the white patrons - many who have testified that this is a fact-have done that very thing-gone into Starbucks and hung out- None of these people were asked to leave the premises-yet when the two black men did the very same thing - they ended up in handcuffs. Why? What was it about these two young men that made the Starbucks Manager want them to leave while at the same time ignoring other people exhibiting the exact same behavior? What was the difference San? Yes RULES do apply - but they should be applied EVENLY across the board - race -sexual preference -etc. notwithstanding. .......Sir.

General profile image

Yahoothom - 39 d 18 h ago

And originally Starbucks was about a community gather place, you didn't have to buy anything. They had couches, comfortable upholstered chairs.

General profile image

se - 37 d 19 h ago

yeah! exactly! i guess it's all about money now, then, eh??

General profile image

Anonymous - 5 d ago

Was this one store or were there others

General profile image

Lebo - 38 d 13 h ago

They were meeting a white man there, not hanging out...people hang out at Starbucks all the time. I wash my hand before I order and eat. I was asked rudely ma'am why are you still here and had only recieved half of my order, because this black employee stopped my order to serve a white woman first and then 3 white men, I am a black woman. This happened to me in Wash. DC and similar in Maryland...it's the social mentality, in most cases people don't realize what they are doing

General profile image

se - 37 d 19 h ago

you are way too nice.

i'm sorry you had that experience.

General profile image

Tom - 37 d 15 h ago

I believe you, Lebo. Starbucks began early in this century as a project of gentrification that caught on amazingly. Instead of groggily reaching for one's coffee pot to give oneself a caffiene-powered jump-start to one's day, people were invited to enter a pleasant space where strong, expertly prepared coffee would be served while one readied oneself in leisure to take up the challenges to come . There was a low hum of congenial conversation and there was an opportunately to do work on one's computer. I believe this "gentrification of coffee" was an INCLUSIVE gentrification--a gentrification open to all; and blacks and Latinos enjoyed it. The sad thing is that by the time Kevin Johnson had been the head of Starbucks for a year, this gentrification had morphed, as gentrifications do, into an EXCLUSIVE gentrification--a gentrification for "the right sort of people." Ironically this came into the full light of day, with stormtroopers on hand, last Thursday. While Kevin would like to tell us this was an abberation, I think rather it was a culmination. Starbucks is over.

General profile image

Lebo - 37 d ago

Well said Tom.

General profile image

Anonymous - 5 d 27 m ago

It's call liberalism honey!!!

Other Reviews & Comments

Buffalo Wild Wings
Melissa Salinas I had horrible service after ordering off of door -. Not on ... 

Sears Roebuck & Co
G,Meissner I bought a craftsman weedwacker in 2017. It ran out of stri ... 

J. C. Penney Corporation, Inc.
Ritta cesaro I had the most worst experience possible at 1 of your JC Pe ... 

Days Inn Worldwide, Inc.
QueenBitch 1 That's messed up, they have these immature immigrants worki ... 

The Home Depot, Inc.
Anonymous Not very happy with Home Depot. I bought 2 gals of Cameo wh ... 

Lowe's
Lowrider I'm just wondering how many hours a employee has to work pe ... 

Kroger
Anonymous You need to have someone watching the Clarksville store on  ... 

Costco
Lynn Need a Costco in Indian Land near us.

Dillard's Inc
Michelle M. There is immeasurable suffering occurring for Cashmere goat ... 

Fox News Network, LLC
4 Anonymous A professional politician or member of a higher learning in ... 

Burger King Worldwide Inc
Anonymous Burger king in Waynesboro GA 500 Hopkins corner is so disgu ... 

United Healthcare Insurance Company
Anonymous To advertise "customer service "is the pure defin ... 

Petco
Antoinette Lazzaro Brick, NJ. I just went there for 2 dogs nails cut. They tur ... 

Walgreens
Robert Glazer I called to find out of the medicine on my prescription was ... 

Dick's Sporting Goods
Anonymous So 777 your point is we do nothing and let the mass killing ... 

Nordstrom, Inc.
Rafael A. Jones This company and it's hired managers here in New York at 14 ... 

Taco Bell Corp.
Anonymous Allison Harris works at Winchester Taco Bell and is rude to ... 

Staples
Janessa Palm I was at the staples store Sat 5/26 in north Beverly MA and ... 

Panera Bread
Kcorbo9@gmail.com My grandson and I had lunch at the location on Yamata Road, ... 

Family Dollar Stores, Inc.
Not manager material! I was in your store located in Massillon Ohio across from t ... 

Sears Holdings Corporation
George Ratel To who it my concern. My Name is George Ratel my nightmare  ... 

Dollar General
jfkimbler0.o@gmail.com Hello, I am writing you today concerning a trip I made to o ... 

Ford Motor Company
Floyd Henry Recently, 5/25/18, we purchased a 2018 Ford Explorer, our t ... 

Barnes & Noble
none use Amazon, they won't rip you off.

Cheddars
Anonymous On May 26th 2018 me, my son 4 years old, and my friend drov ... 

Publix
Ken Carpenter I am/was a loyal customer pf Publix here in Pensacola, Fl.  ... 

McDonald's Corporation
Bob G. McDonalds -,Keith Bridge Road, Cumming, Ga. Had a young man ... 

Rooms To Go
Andrea Broussard Rooms to go driver somehow missed my driveway by a mile sev ... 

Wal-Mart Stores, Inc.
4121869-214016 Mr. Michael Duke President/CEO Wal-Mart Stores, Inc. 702 SW ... 

Albertson's LLC
Anonymous You're awesome! Albertsons better do something

Safeway, Inc.
Nicole M The graveyard shift on 164th st in Seatac is very disrespec ... 

Dish Network
Pamela Cline Dish is the parent company of Sling Tv, . Don't ever try Sl ... 

Netflix
Disappointed Ahh I dont hate the Obamas but you talk about hearing anoth ... 

Amtrak
Lucy medaglia GG Barnum Room Good morning to you owner my old friend amaz ... 

The Wendy's Company
Olivia Kelsch My name is Olivia Kelsch I am working at the Wendy's in Wes ... 

Best Western
Megan I have always stayed in Best Western hotels throughout my t ... 

Denny's
Anonymous Dennys in Antioch .ca. suck sent a review to the restaurant ... 

AT&T
Anonymous Long Rant: Today I experienced the WORST customer service a ... 

Ticketmaster
Anonymous your a dumbass haha

AppleBee's
Dennis I went to the Athens TN location and as soon as I saw the f ... 

Domino's Pizza, Inc.
Disgusted I would like someone other than your gm nikki to contact me ... 

MetroPCS Communications, Inc.
Anonymous I paid my monthly payment then a week later they took money ... 

Papa Johns
Anonymous Papa Johns #200 211 West Broadway Louisville Kentucky is aw ... 

Jo-Ann Stores, Inc.
Uncle Earl Porter Ranch, CA

Sonic Corp.
Shane Audley This is the email that hasn't been responded to. I've Email ... 

Earthlink, Inc.
expos crooks they robed my dam account yall putting law suit on them and ... 

Rent a Center
Anonymous I've tried getting ahold of the DM of this store n they won ... 

United Parcel Service, Inc.
Brad Willason Sent a very important signed document via "NEXT DAY AI ... 

T-Mobile USA, Inc.
Jan I just visited a TMobile store where I was informed that th ... 

Blue Bell Creameries
A. Randolph I was eating a bowl of your Dutch Chocolate ice cream when  ... 

Placeholder advertisement