I must tell you that I was very disappointed when you gave in and allowed anyone to sit at your tables and not purchase anything. Are you a business that depends on customers for purchases? Since they were black, and they used that as an excuse that they were discriminated against had a bearing on the outcome of this. They obviously decided that race was the perfect excuse to use and benefit from. What a shame! And what a shame they brought you to your knees.
Hello Dear Freind in Starbucks I am writiting to share with you some of my experiences. I have been working in Starbucks for very long time. I almost gorwn up with this company. During my hippy-traveling life style- leaving without parents and family- Starbucks became not only my work place, but also my home and my first stable ground , in all my life. Through all my journey I have meet lots of people- some of them-as Howard Shultz- left, in my heart footprint- motivating me, helping to achive better version of myself and encouraging my not only work but also my life and passion for the coffee( I became a coffee master, creating my projcet about coffee to promote Strabucks; ethicks and fairtrade fundation). Also I have meet some of people who were trying to putting me down and to broke my dreams, and I had to challenged that situations and because of them I have learned- we can't give up on love, goodness and peace. Never. In every place. - and the first place where we can't give up it's our heart. Then we can share it with others, to make the world better place to live. We have only one Earth so all corporations need to think about the long-term effects of their actions and lead by example. Now Days Mr Paul Brown- through my experiences and many of my friends in Starbucks- he is one of the best leadr in this company, and one of the best Disrict Manager I have ever had. Mr Paul Brown always standing up for people, he is very helpful, flexible, passionate about creativity, respectful and patient, with his possitive attitude always trying developing others and stimulating work- I hope he will never give up and he will keep up the great work what his is doing. He is shining like the sun giving people hope and working from the heart. We need more people as Mr Paul Brown in Starbucks. We need more humble leadership. We need to bulding up more bridges between our stores then bulding up walls and seperation. All of us we are the same and we are the one. We need more appreciation of each other, being nice to each other and more support of each other. As a fair trade company we really need- this beahavior for each other - doesn't matter if it's original Starbucks or Coffee Soul Starbucks- I still want to belive Starbucks it's a happy, healthy and fair trade environment, open for everyone: no matter what color skin we have, nationality, culture difference or any background we do have- all of us we are sharing human being life- on planet- Earth and I really hope Starbucks it's part of it- to show others the best of us not the worst- that we are - one cup one neighbourhood - people trust you and I trust you. thank you for reading, all the best xx Aurelia Puzio- ST. Albans. ps I also want to add one of my favourite poem to discirbe my respect for Mr Paul Brown and his work "People are often unreasonable, irrational, and self-centered. Forgive them anyway. If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway. If you are successful, you will win some unfaithful friends and some genuine enemies. Succeed anyway. If you are honest and sincere people may deceive you. Be honest and sincere anyway. What you spend years creating, others could destroy overnight. Create anyway. If you find serenity and happiness, some may be jealous. Be happy anyway. The good you do today, will often be forgotten. Do good anyway. Give the best you have, and it will never be enough. Give your best anyway. In the final analysis, it is between you and God. It was never between you and them anyway.'' Ps I am a dylsexic so I am sorry for grammar mistakes xxx BEST REGARDS lots of love and peace xxx
I got robbed at Starbucks! Today I had my bag snatched at the Los Leones (Av Lyon) in Santiago and at this time I could not be happier. I sat down at a table and within seconds Starbucks employee Cristian Berrios, Gerente de Distrito, tapped me on the should and asked if I had a bag. I said yes and pointed to blank space. He immediately ran out the door in chase of the person responsible with another 2 employees and a customer. I ran after him chasing the thief but lost them around a corner 2 blocks away. Being from Canada I soon realized that not only was my laptop in the bag but my passport and wallet with all ID. Imagine my dismay? It was then that Cristian waved at me to come towards him. When I got to him he pointed at a man sitting in a chair at McDonalds claiming his innocence, but it was the man who stole my bag. In the end Cristian called the police and gave a detailed statement. He was most concerned with my state of mind and asked several times if I was okay. This Starbucks employee is my hero today and needs to be recognized by the company. He not only took initiative to catch the thief but took the time to care for me personally. Cristian is why I like Starbucks.
At one point another Starbucks employee tracked me and my colleague to the McDonalds and gave my coworker an Ipad that was left behind as we both chased out the door. Wow - a second good employee. When all the excitement was over, police and arrest, my colleague and I went back to this same Starbucks to get a coat. The remaining employees at the Starbucks recognized us and provided the exact order we asked for some 55 minutes earlier. Now that is service.
I wish to thank Cristian and the staff at the Los Leones Rue Lyon location for everything they did today. You can't imagine how grateful I am. Muchos gracias mi amigos.
The Starbucks in Albany ny is just filthy dirty!! It's on Albee Scotland ave across from Albany Med!! Hmmmm
Well, This does it for me. I'm through with Starbucks. I spend $5 every day for the past 10+ years not to mention the many business meetings and expenses thereof nor the cold drinks I keep stocked for older kids. Done! Sick of companies taking a side through weakness and fear. Although I didn't vote for Trump, I now support him through the so obvious misrepresentations by the left, news organizations and companies that are weak. At least he's honest about issues and tries to be fair. Folgers at home or Peet's unless they follow suit.
Starbucks Incident - This is ridiculous - this is not a RACE issue - people think they are entitled to do whatever they want - there are rules and laws. What gives anyone the right to go into a public place and just hang out - this is not a Free Conference Center. Does not matter what race or creed they are - rules apply to everyone. People respect nothing anymore - if they were not buying anything why are they in there? Wait outside or in your car or buy a coffee and wait for whoever - its called RESPECT. If I worked there I would be fearful if they are just sitting there - doing what? Casing the place to rob us? Get with it people - no one has the right to disrespect LOITERING or TRESPASSING laws - if they were asked to leave and did not I would have called the police also. Don't think they needed to be arrested but that was a police decision. No one has the right to go into Starbucks either and sit in there with signs - what if they did that to you in your home? Rules apply - you have no right to go into any business and hang out --- either buy something or leave - this race thing has nothing to do with Loitering or Trespassing.
Well said! I have witnessed this as a customer at starbucks and I used to be a police officer and got calls all the time to ask people to leave business and it had nothing to do with race! Everyone is now forgetting that they refused to leave and had an attitude. So they just get to be bullies to the manager and have no respect. I don't think so. I am so disappointed that corporate managment won't stand up for their employees instead of vilifying them and now making eveyone go to racial bias training. That is not the problem. Grow a spine and support your staff. I have been to this training and it it racist toward white people. We have gone way too far in this contry with be apologetic for thing and actions that are not and never were racist.
Thanks and we'll said
nope...wrong. inside 2 minutes...ya'll've been myth-led about that white superiority!
you don't have it.
santa claus isn't real either.
Thanks for your comment, Se. It does some strange: something like two minutes in the store, and then something like nine hours in jail. I have been trying, with calls to this Seattle Headquarters to get some account of what Starbucks was up to in the nine-hour period. I have had long conversations over the phone with Starbucks personnel, but nobody would give me an account of what Starbucks was doing during the nine hours. If it is something that would put Starbucks in a better light than it is in just now, I think they would have wanted to get the word out. So I conclude that this behavior of detention--involuntary detention I would assume--is regarded an "internal matter" and that disclosure of it would do nothing to improve Starbucks' reputation. The fact these men are fellow citizens of mine, but Starbucks feels no obligation to give the public an account of their retention of them demonstrates that Starbucks is operating in a rogue mode outside the law. I suggest everyone stay away from Starbucks till they come clean. They behave like the Gestapo, and they've sent a chill though America.
1. you are stupid.
2. you are stupid.
3. you are clinically insane.
4. you are stupid.
5. And what the hell is a gestapo?
#5: the German state secret police during the Nazi regime, organized in 1933 and notorious for its brutal methods and operations. adjective. 2. (sometimes lowercase) of or resembling the Nazi Gestapo, especially in the brutal suppression of opposition: The new regime is using Gestapo tactics.>Dictionary. com
That you don't know, or pretend to not know, says a lot unto itself.
Bruce, 1-4: kinda shows your mental capacity to hold discourse. If you disagree with Tom, what are your counter arguments? Right now the only reason I am even writing this is mainly because of #5. That, and your bullying style tactics.
It's call liberals! !
neither is the black panther
Hello Klm- I don't believe you because the tone of your writing tells me otherwise, you want us to think you are so open minded, but you handcuff the Blacks guy and escorted the others out without handcuffs.
The problem is when you see Black you see a problem, and not a human being. Grow a spine do like the police shoot first if they are Black. Judge first if they are Black. Call the police first if they are Black. The courses are not designed to make you or any White feel bad, its the shame of this Country history that makes you feel bad. We are now discovering that the history told by many of these authors were ether wrong or just plain lies. Look, I don't want anyone Black or White to feel shame about anything, but people are coming from homes with preconceived ideas about Blacks, and it is not changing. One Black guy does something wrong, all Blacks are the same. Serial killers are mostly White, should we believe all Whites are serial killers, that's ridiculous. Should we believe that all Whites are mass school killers, that too is ridiculous. Just like you and your host of friends are joining the band wagon to cry file against Starbucks, try having an open mind and put yourself in these guys shoes. How many of us have told someone I will meet you at Starbucks, and we sit there and wait for our party and than order our drinks. You guys are hypercritics and because these two people are Black, you automatically condemned. I can see now, there is no way for a Black person to receive a fair trial in these United States Court system, just read the Internet blogs and this site. Once the jury see the defendants are Black they are automatically found guilty. It is very stressful and all you see is Black is during something wrong because they are sitting and waiting. And by the way, I wear shorts and slip on sandals when I go to Starbucks. Not one of you would be willing to trade places with a Black man because you know the truth. I often wonder, how many of you are Christian? I can see non Christian acting this way, but I am starting to wonder just who are these people with so much hate and disgust in thier core. That's a lot of hate.
So well said. The polite thing to do was to say sure . I understand that white people try and act like they dont get it. Not one white person has to EVER tell their son to be careful when they leave the house. African American parents must ALWAYS give THE lecture.
Just when we get past one hurdle here comes something else.
Pure simple courtesy is ALL it takes.
I have had great experience at all Starbucks but I have so much respect for a company that says Yall are going to get it right!!
This is not JUST a WHITE/BLACK problem it is a teaching moment that says " Everyone"that walks through our door is comtributing to our BOTTOM LINE and YOU better recognize it!
I am so proud of the commitment and work Mr Johnson is putting in.
I personally would like this to be a "COME TO THE TABLE MOMENT"!
Entrepreneurs of ALL Nationalities should have a day to present new products and Ideas to Starbucks.
I look forward to speaking with Mr. Johnson!!
May we continue on a life long journey of love, forgiveness and equality!
This constance race issues are really getting tiresome, it's not about race ,it's about all people mindsets. Is this all you got.
Kim. You are the reason the Police all across this country are disliked by the majority of Black people. No fairness in your thought process!
As a past business restaurant owner,a deli company. I finally had to take table out because people were bring in food from other places. What the hack! No race concerns. Also,sick of1 or 2 people using computers at 4 or 6 sitter tables for hours and you can't sit down. 20 min at tables you are out it take them away.
If I am not mistaken, there were caucasian men sitting there not buying anything and the police were not called on them.
San - what you are saying is basically correct-no one should be able to go into an business establishment and just "hang out" as you put it. The only flaw in your argument is that the white patrons - many who have testified that this is a fact-have done that very thing-gone into Starbucks and hung out- None of these people were asked to leave the premises-yet when the two black men did the very same thing - they ended up in handcuffs. Why? What was it about these two young men that made the Starbucks Manager want them to leave while at the same time ignoring other people exhibiting the exact same behavior? What was the difference San? Yes RULES do apply - but they should be applied EVENLY across the board - race -sexual preference -etc. notwithstanding. .......Sir.
And originally Starbucks was about a community gather place, you didn't have to buy anything. They had couches, comfortable upholstered chairs.
yeah! exactly! i guess it's all about money now, then, eh??
Was this one store or were there others
They were meeting a white man there, not hanging out...people hang out at Starbucks all the time. I wash my hand before I order and eat. I was asked rudely ma'am why are you still here and had only recieved half of my order, because this black employee stopped my order to serve a white woman first and then 3 white men, I am a black woman. This happened to me in Wash. DC and similar in Maryland...it's the social mentality, in most cases people don't realize what they are doing
you are way too nice.
i'm sorry you had that experience.
I believe you, Lebo. Starbucks began early in this century as a project of gentrification that caught on amazingly. Instead of groggily reaching for one's coffee pot to give oneself a caffiene-powered jump-start to one's day, people were invited to enter a pleasant space where strong, expertly prepared coffee would be served while one readied oneself in leisure to take up the challenges to come . There was a low hum of congenial conversation and there was an opportunately to do work on one's computer. I believe this "gentrification of coffee" was an INCLUSIVE gentrification--a gentrification open to all; and blacks and Latinos enjoyed it. The sad thing is that by the time Kevin Johnson had been the head of Starbucks for a year, this gentrification had morphed, as gentrifications do, into an EXCLUSIVE gentrification--a gentrification for "the right sort of people." Ironically this came into the full light of day, with stormtroopers on hand, last Thursday. While Kevin would like to tell us this was an abberation, I think rather it was a culmination. Starbucks is over.
Well said Tom.
It's call liberalism honey!!!