After writing my comments, I read some of the others below. Looks to me as if Subway's service is going down hill. Remember, you're not the only sandwich business. There are many others, who do much better in the area of food quality and customer service.
Places such as: Penn Station, Quizno's, Panera Bread, Jimmy John's, Schlotzskys, Arbys, The Bucket, The Barge Restaurant, Lucky Dill Deli, M&M Mart, Sam's Uptown Cafe, Pepperoni Grill, Deli Fresh, South Hills Market and Cafe, Firehouse Subs, and the Wheelhouse, just to name a few. You get the idea.
I recently visited the Subway in St. Albans, WV; Store no. 2058-0 on 11/14/2018. (hidden). Server #205867 Host Order ID (hidden)09
I wasn't in the store fifteen seconds when the young person behind the counter gruffly asked "What do you need?" No hello, how are you? Just a hurry up attitude. I told the young girl that I needed a moment to decide. (That's still okay isn't it?) She must have counted ten more seconds and asked me again in an almost combative tone, "What are you going to have?"
I again asked her if I could have a moment. I was getting a little frustrated at this point. When she prompted me again, I asked her why she was hurrying me. There was no one behind me and I was speaking in an even, soft tone. At that point, she walked away and said something to another girl, who then came over and had an equally snotty attitude and tone of voice.
I should have left then, but I had to get some thing from my wife who is a diabetic. After giving my order, I spoke with a third girl, she was taller than the other two, who completed the order, and she had a much nicer attitude.
I know this isn't the biggest issue your company has to deal with, but there are plenty of restaurants in town, like Penn Station where the food is far superior and they are always friendly there. It was my mistake for giving Subway another chance. Good help may be hard to find, but I won't be treated like that by anybody, especially 'young adults'.
If you care enough to rectify this situation, you can refund my money as I'll never set foot in another Subway again. The amount was $10.70. I wonder if the Subway company cares enough about its reputation to contact me for further information. I'll be sure to tell my friends and fellow Rotary club and union members about my experience with your company!
Fairfield, IL has one of the BEST Subways I have ever eaten. Its clean, nice staff, and awesome sandwiches. Good Job!
Your servers is going down hill use to like your food your rest aka stores aren't worth baying from you've change your food cheaper good luck my kids an I won't be back
My husband is flat disgusted. 1st he waits in line behind a female customer..no big deal..then its his turn and The subway in Lewisburg Ohio had been swamped with endless customers...the girl was Very Polite but the Problem came from the Sunoco Gas Station Manager that is in the Other half of the building. He DEMANDED QUITE LOUDLY in front of my husband for her to make in a sandwich, Berated her in front of my husband Loudly discussing how much was paid to subway to be there & he should come first. My husband about went off. You should KNOW WHO YOU PARTNER WITH. This is the ONLY Subway in Lewisburg Ohio . He belittled demeaned berated & demanded for 5 straight minutes & the counter girl kept her composure. This just happened at 8:30 tonight Wednesday Nov. 12...I feel sorry for her but also wonder How many Other employees you hired for that store have had to deal with him ? He's there most of the time.
She deserves an award. By the way her service was great.
My mother and daughter had the worst experience at a Subway located in a hospital. The subway is in Denver Health in Colorado. Every employee employed there has an attitude and are rude as hell. They were so rude to my mother who is terminally ill. Who Hires these type of people who cannot treat others with respect. Good going
WHY you giving your terminally ill mother Subway sandwiches?
So i work at a subway in a tiny town called warrenton Missouri. The manager is completely abusive to her newer staff. Ive only been working for about two months, and shes been making off handed comments suggesting my parents are probably in a mental institution, all because I was behaving quirky my first week working there. Ive seen a lot of people quit, and its all because the manager is awful. God awful. The manager also plays favorites with the male employees, and when they lounge around she lets it happen and does nothing to punish them, but when we sit down at any time that isnt our break she terrorizes us. When she makes comments about me she always tells the other employees that I act like I quote on quote "want to be bullied". Im filing a complaint today even though i didnt work today, because my friend who works with me called me crying because the manager threw a fit after she sat down. The male employee called the manager after he spent an hour in the lobby chatting with his friends and he did it just to throw my friend under the bus, he waa not on his break time mind you.
Shes just completely unfair, and i cant even quit because the last girl who quit never received a check for the time she worked. The manager even spoke about her quitting jokingly to the older employees, saying how its "probably illegal" but that she doesnt care.
Im turning in my two weeks or quitting if somthing doesn't happen to fix this. And the four other women working night shifts all agree thatm they are gonna quit as well if nothings resolved.
The only upside to this job was working with the other amazing women on the night shift, and the occasional nice customer.
Im posting here because I can't find anywhere to launch a complaint about the way my daughter was treated at Subway at the LOVES in Berthoud, Colorado.
My daughter called in to let her manager know that she needed to have a meeting at school. The response from her manager Sue that I heard myself was doesnt the school realize you have a life and a job?? Are you kidding me. My daughter is a senior in high school. On top of that she was scheduled 30 hours a week being a full time student that lives 25 minutes away. Worked by herself most of her shifts and until 11 PM. When she first started she was 17 and scheduled past curfew but was told it was ok since she was so close to 18. I made the choice that she will no longer work at that store. Subway is not a permanent forever job for a teenager. For a manager to even imply that a job is more important than an education isn't right.
I have a similar situation with the manager of the subway my daughter works at...I have the text conversation saved and it goes like this verbatim
Subway) can I get you to work this afternoon? I did not see that you weren't on the schedule for today!! 2 to 10 please! And (girls name) has to be off for grandmother funeral!!
Subway) aren't you up yet??
My daughter) I can't today. I have important plans already made for this evening. I'm sorry
Subway A minute later) I will call her and tell her she can't go to her grandmothers funeral
This kind of belittling behavior is common for this manager! My daughter is all the time telling me how she makes the other girls who work there cry. I'm sure nothing will ever be done about her. The restaurant is in a Pilot truck stop and nobody else wants the job so she just gets by with it!
Good choice Mom
went into this subway for union city, ga employment. They reviewed my application and contacted me 11.12.18 to come in for an interview. I was told by the MOD : Juanita that i had the job an to come in 11.13.18 @12p to start training. I informed her about a dr. Appt on Friday so there would be no schedule conflict I was given a meat chart to review/study. Then she contacted me a 2nd time to ask about my appt. I informed her i was pregnant an not due until the end of February. I was informed that her boss( Mr.Hick) doesn't hire pregnant women. I also informed her i am under no restriction and I have 2yrs of experience with this company as well. I was still turned down. I feel this is major discrimination. I am a hard dependable worker. My resume speak for itself but yet i am under qualified because of pregnancy. That is illegal discrimination. This is not a good look for the company.
My daughter got hired at subway for part time going to college. She works by herself at night! She's 19 years old!!!! How can anyone think that a female 19 year old working by herself in fast food restaurant is safe! Shame on subway!!! She will not be returning to work there!!!
Hi! Was at Burkburnett Texas Subway on Thursday or Friday of this week! One person working and acted like he didn't know how to run register! Waited in line for 15 minutes and finally walked out! Very disappointed in the service on this day!
Subway in Homosassa Fl overcharged on add on items and refused to remove all overcharges. They wanted 23$ for 2 half sandwiches and chips. When the manager showed up, she refused to remove all the overcharges, I took the food and left only because I didn't want them to call the cops and claim theft of services. Very rude people, I will drive to a sub shop that is quite a fit farther away. Something is seriously wrong with how this shop is operating...Bad bad bad.
So I am an employee at the subway inside Mobil gas station on Western ave. Albany, NY. I have been here for almost 2 years and in all my life of working so far I have never seen a place be more disfunctional than this one. Management here is terrible so in turn nobody cares or does everything they are suppose to. How can you have someone in charge tell you what to do and make you do everything while he sits on his phone and chit chats with everybody else in the store but doesnt practice what he preaches in the slightest. And is it ok for management to repremand my tips if all I got was a write up something entirely different? I have asked some people and I have been told that its not ok in the abslute slightest. I plan on leaving from here soon but I honestly wouldnt want to this place under the same mangement and every other employee after me go through the same crap I have endured for 2 years.
I have been going to subway and i still have yet to find a sandwich like they advertise. They send me coupons for sandwiches that look amazing and wonderful full of meat. you try to buy one like they advertise (good Luck). I have mentioned this to my employees and not one will go to subway to buy anything . to buy a sandwich like they advertise you would have to pay triple price or more. I am advising my customers and friends to go elsewhere. i went for the last time to subway and i couldn't even find the meat so I ask the lady about it and she told me what i see is what i get unless i want to pay more. ok thats it for me and my family of friends and customers to bad subway.
Subway restaurants are changing Coca-Cola products into Pepsi products.
Subway in Mt. Carmel, IL has the glass broken where the food is kept that is not sanitary. It's gross
Went to the Mt Carmel Subway. They have it fixed.
Subway on Burleson Road in Austin is one of the worst franchises ever. I have complained. I have pointed out overcharges. And those overcharges have never been corrected. After numerous in-person arguments with the cashier about overcharges, I'm taking this to the next level. This really has to stop. I have submitted numerous complaints online today. I have called. No one will fix the overcharges. This franchise is a complete mess. And the manager/owner/whatever doesn't fix the problem. And the national customer service reps "talk down" to you -- and don't listen.
THIS MESSAGE IS FOR ONE OF SUBWAY CORP. EMPLOYEE.(JAMIE KING AND CHAD WHO IS THE ONE WHO DOES THE INSPECTIONS FOR STORE 393-40 PILOT FLYING J.I WORKED FOR SUBWAY AND REALLY LOVE THEJOB I DID FOR THIS COMPANY PROUDLY. THE ONLY PROBLEM THAT I COULDNT HANDLE WAS WORKING WITH A CO WORKER WHO FOR FIVE YEARS MADE MY LIFE A LIVING HELL FROM DAY ONE ..HER NAME IS ELAINE WALSH.EVERY MORNING SHE WOULD MAKE MY LIFE A LIVING HELL.I FINALLY TOOK ALL I COULD TAKE FROM HER AND GAVE UP THE ONLY JOB I REALLY ENJOYED DOING EACH AND EVERYDAY.I STILL SSTAY IN CONTACT WITH MY FRIENDS THAT I MADE OVER THE YEARS.THEM SAY TO ME THIS PLACE IS GOING TO HELL.TALKING ABOUT THE WAY SUSAN HALLET RUNS THE STORE.SHE IS LAZY THE ONLY TIME SHE TAKES CONTROL OF THINGS IS WHEN CORPATE COMES TO THE RESTURANT.JAMIE THERE ARE EMPLOYEES STILL THERE THAT ARE AFRAID OF SUSAN CAUSE IF YOU DONT DO WHAT SHE WANTS DONE TO COVER HER ASS SHE WILL CUT YOUR HOURS.PUT YOU DOWN ON THE FRONT LINE.IN FRONT OF THE COSTUMERS. WHICH EVERYONE KNOW IS A BIG NO,NO.BUT ITS OK FOR HER (SUSAN HALLET AND ELAINE WALSH.ALL I EVER WANTED TO DO FOR THE COMPANY IS THE VERY BEST I COULD POSSIBLY DO.BUT THAT IS SO HARD TO DO.IVE NEVER WORKED FOR A COMPANY THAT IS WORRIED ABOUT THE DRAMA AROUND THEM THAN DOING THERE JOBS.MR.KING I CANT TELL YOU THE COSTUMERS ELAINE WALSH AND SUSAN HAVE RUNNED OFF FROM STORE 393 CRABTREE CLYDE N.C.CHAD HAS SEEN IT FIRST HAND HOW ELAINE AND SUSAN TREAT THERE EMPLOYEES AND GUEST. IF IT WAS ME MR.KING I WOULD DO A surprise check and talkto the employees about what goes on there.MR.KING EVEN THOUGH I LOVE MY JOB AT SUBWAY.I WOULD NEVER EVER COME BACK TO THAT PLACE TO WORK,I CAN HONESTLY SAY THAT WAS THE WORST PLACEI HAVE EVER WORKED ,IT WASNT THE JOB IT IS THE BULL SHIT YOU HAVE TO PUT UP WITH ,THAT NO ONE SHOULD EVER HAVE TO PUT UP WITH ON A JOB.THERES SO MUCH THAT GOES ON AT THIS RESTURANT THAT TRULY NEEDS TO BE LOOKED IN TO.I WOULD LOVE TO WORK FOR SUBWAY AGAIN IN THE FUTURE BUUT AS LONG AS SUSAN AND ELAINE WALSH ARE WORKING THERE ,THAT WILL NEVER HAPPEN.THE ONLY REASON IM SENDING YOU THIS IS THERE ARE SOME REALLY GOOD EMPLOEES WORKING THERE THAT NEEDS TO BE PROTECTED.I USE THE LATTER TO GO UP BUT SUSAN AND BOBBY SEEN THINGS THERE WAY.BUT AS LONG AS ELAINE WALSH AND SUSAN ARE THERE YOU ARE GOING TO HAVE PROBLEMS.IT JUST BREAKS MY HEART TO HAVE TO GIVE MY JOB UP FOR THE HARRASSEMENT I TOOK EVERYDAY FROM THEM TOO.AND I WAS GOOD AT WHAT I DID FOR SUBWAY. BOBBYJOHNSON,DID ASK ME WHAT WOULD FIX THIS PROBLEM AND I POINT BLANK TOLD HER TO TAKE ME OFF THE SAME SHIFT AS ELAINE AND NOTHING EVER CAME OF IT .I just hate that I feel as if to lost 5 years with this company..I would never recommend anyone to applya this subway ever .this is bad place to work.only because of the management.
Went and ordered two subway steak n cheese subs not toasted the meat was ice cold Bridge city tx
I tried place an online order.for the Orange Beach Al store. Not sureof their store number but their phone number is (hidden). At the end of the order I put my card info in and I kept getting an error message. I called the phone number to the office and it rang and rang off the hook several times. Finally a lady with with an accent answered the phone. I was trying to explain to her what happened and she kept talking over me and interupting me very rudely. She proceeded to tell me i had the wrong store which I didnt. I only work a few buildings down from them. I have text alerts for my debit card on my phone and had proof that the transaction had gone throuogh. I showed it to the lady but she wouldnt honor my online payment. I went to leave but wanted to ask another question. I walked up to the counter but she was in the back telling another employee "her side" of the story. She was the manager I believe and when she came to the window I told her I would be calling the corporate office on her.
To whom this may concern. I am a frequent customer at your subway located at 340 Westwind Drive, Norwalk, Ohio, 44856. I would like to bring to your attention several discrepancies that should be corrected , some of which would save Subway money. Starting with the coffee. At the Norwalk (Wal-Mart) location the store opens at 8am (use to open at 7am). The coffee is made at 8am and is not ready until 8:15am. Normally they run out of cream and will not replace it until a later date. There coffee is very strong and no hot water is available to weaken it to correct the taste. Several of your staff was questioned about this and all advised the coffee pots are broke and only produce 3 1/2 to 4 cups not 8 when prepared. After Wal-Mart employee get their coffee, not is left fo other customers. This could save Subway money by only utilizing a 1/2 pack of coffee. The tables and floors are never cleaned, fly traps do not work and the ceiling fan is full of grease, dirt and dust.