The online order help line is bazaar! I'm an huge fan of online shopping and have never had such shitty, backwards experience like Target! This makes me want to never step foot in the stores! I've placed my order in November it's now aiming to Christmas and I STILL don't have not 1 item from my order that was purchased and I STILL didn't receive my refund from the order that wasn't received. Going back and forth with these lying folks is a waste of my time. Why not just issue a store credit since it takes years to receive a refund from items that wasn't even received?????? Oh, and they think issuing gift cards is supposed to keep me satisfied. Like uh no, I still don't have my order or my refund. Lol!!!!! How cute!!!!! I wish I can speak with the headquarters directly to express my irritation towards the rude representatives and the supervisors. They're all useless! This is my 1st complaint ever. I've had backwards customer service experience, but this one, I has to be reported. Like this has to be a prank! Where is Ashton Kutcher for God sake????
I recently quit this job and have not received my last pay check I've been waiting for over a month now what's going on
How bazaar! I'm still waiting on a refund from an order I made a month ago, didn't receive any of the items and STILL no refund! I'm pretty sure working there matches my experience with Target overall! Never again!
You SO Totally screwed up my order. I did it over the phone with fellow in foreign country who assured me I was getting 14" deep x 36" wide x 72" tall storage rack for approx $44.99 as shown on your website. He gave me on order #: (hidden)914. That's NOT what showed up! Very off. Take it back. I want what I was told I was would get,, NOT this
I had the same experience just this week! A little different in that I ordered online and then the order ( just one item was canceled) was canceled with no reason. I called and the lady was very confused by my questions. I then found out the whole order was canceled. If you work with English speaking people you need to be very proficient at speaking/understanding English. I went to Amazon and had no issues.
My son waa offered a job they gave him hope and once at interview they saw him. And and gave him thw cold shoulder didnt evwn care enough to call and twll him no for thw job but emqiled him, my sin already feels depressed and wmvarassed of his image and Kimberly Fancher at Jordan creek mills Target at West Des moines Iowa didn't help at all how can she offer and give this 17 yr old hope and nothing just because his over weight, shame on you. I emailed her and no response at all yet
Dont think it had to do with his appearence. Im management for target. I have huge stretched ears and a tattooed head
In your ad( this Sundays') you're adbertising a Black child holding a baby doll ina carry seat and pushing another baby doll ina a portable stroller. I find this ad offensive and you should as well.
Your marketing team should be more considerate and conservative concerning what you are trying to display. You probably were snickering while planning this particular advertisement. All African American girls are not having babies. You could have use a Anglo American child but purposely chose not to. Why use a child any way? The ad would surfice with just the toys alone. You should really be ashamed. I will be contacting advocates and Planned Parenthood about this despicable ad.
Shut up. You are the problem.
Very disappointed with the service @ Read Group and Target HQ. One has me on active duty and my doctor and the read group have my next appointment set for January to Evaluate my condition for a possible return to work. I hope this 8 dollar pay check will be enough for Christmas. at least after a long time on the phone I found out I might be getting paid on the 21st. We'll see. I'm told "if you don't see something in your account by then, give us a call and we'll see if there's a problem? WOW
WOW! It's obvious Target isn't really interested in what you have to say or write about your EXPERIENCE!! I just called CUSTOMER EXPERIENCE at Corporate and after several rings the ringing just stops nothing or no one is on the line. A black hole, kind of like the store! I live in San Diego North County. The store shelves are empty for the products I buy. I don't think they're paying their bills!!! Too bad. I used to love Target. Obviously they're having big problems. I asked an employee what is going on and how they like working there...under their breath they said it was awful. I'm always afraid of buying something new that I like. I'll never see it again!. Sorry to see they're DEMISE iIN REAL TIME!!!
Let me tell ya', after reading some of these posts, i don't feel so alone. I ordered almost $900 worth of nursery furniture and have had nothing but issues. The first crib was delivered cracked. We waited 2 weeks for the return to "post" nothing. So we re-ordered... also received cracked. 2 weeks, still no credit for the first. I located one at a store, 40 miles away, put the damaged one in the car and made the trek to the store. Exchanged, no problem. BUT... still no credit for the first. A week after the purchase all of the items went on sale (25% off + additional 15% if bought that day). I called target.com, sorry, can't help ya... wait, you still have my money for the first one, why can't i get a price adjustment. I asked for a supervisor, initially none were 'available' and "they're just going to tell you the same thing" I'll hold thank you.Finally got someone who was awesome and DID NOT tell me the same thing. Brianna even provided a case number for me and assisted me with the price adjustment, almost... I was told that because the final transaction was made in the store, that i would have to go to the store to get the credit back to my card. All i had to do was to provide the case number to a team member, and they would confirm with target.com and the refund would be mine. At the end of the conversation, i was transferred to her supervisor and sang her praises. Guess it was a little premature. I went to the store today... the folks at the store were baffled, but called target.com anyway. The scenario was reiterated, by Karri to the customer service person (Krystal) who said that i was out of luck must have misunderstood. Her interpretation of the notes was that i could "ask" for a refund, but none was guaranteed. Like... really? Can i speak to a supervisor, again, none were "available"... you guys sure do have a lot of people working with no supervision.. ? wow.. Oh and i did finally get a refund for the first order (from October) just last week, 6 weeks? is that your normal turnaround time? unbelievable. I'm paying my balance and destroying the card. Target customer service is TERRIBLE.
I am an avid Target shopper but lately the store seems to be very unorganized. I went in to my local store on Monday, December 3. I was stunned to see that the shelves were very bare. People were asking where items could be found and they had no idea when things would be restocked (very unlike Target). My next issue was an order I placed online for "in store pickup". When I placed the order it said online that it would ne ready in 2 hours. I went into the store about 5 hours later and it was not ready for pickup. They told me that I needed to be notified by email when it was ready. So recently I ordered another item. Online it gave no date or time for availability so I patiently waited for my email notification. About 4 days later I got an email saying my order had been cancelled because I had failed to pick it up!! I went back to search my emails to see if I had missed my notification that it was ready for pickup. No such email! When I called the store to see what was going on, they said they could not do anything buy I could call Target.com. Really a Target! With all the online competition you are up against you better get your act together. I won't order online again - too much hassle!
Eric Schreibeis Is a wonderful person on your staff. He received a package that I mailed to my daughter and I accidentally put the target address on it. He actually tracked me down and made arrangements for my daughter to come and pick up her package. He should be commended for his great customer service. He went above and beyond and we thank him very much. You are very lucky to have an employee like him.
I cannot find an email address for corporate, so I will post this here.
I went to the store on 11/25 and saw a camera my daughter wanted, it was $59.99 and you got a $15 GC, I was told the teammember I wanted to wait to see what the Cyber Monday deal was but was told that was the last day to get the GC so urged to buy Sunday. Store had 12 in stock but no one knew where they were so I opted to buy online and do order pickup. Less than 12 hours after I place the order I wake up and see the deal with GC is still valid AND I would have saved another 15% on Cyber Monday... So I go to the store and ask them what can be done. Can the honor the price? No... they tell me to cancel order and they will credit me back within a few hours b/c the money was "just a hold"and I was not charged because I never picked up the order (I bought with a GC). I'm told I will have the credit in time to buy the camera on Cyber Monday.
Hours later I call Target.com and am told that was untrue, it would take 10 DAYS for the hold to come off my GC! SO I can't afford to order the camera. They lady on the phone (Joy) was nice enough and tried her best but couldn't get anything to work. They were having issues with GCs and Redcards and everything was hectic so she gave me a reference number and told me to call back when I could to get the deal $59.99 (15% off and a $15 GC). I called back today and surprisingly got Joy again... who told me they already HONORED my reference number... I argued with her for 1/2 hour about how they had NOT honored it because I was calling back today to honor it and told NOTHING CAN BE DONE, so I demanded a supervisor. Got Beth... who basically misunderstood everything I said, was rude, and ultimately thought I was saying that a manager at the store willy nilly promised me the $15 GC... I tried to break it down and explain over and over again so she could understand what I was asking... I THOUGHT IT WAS SIMPLE, The camera for $59.99, a 15% discount and a $15 GC but she could not wrap her head around it and ultimately said she "could" escalate the call to a department who could do more research but they would "just say no"... so... I don't even know why I have this reference number which I was "PROMISED" would get me the deal honored. SMH I love Target but this was a garbage experience and I spent nearly 4 hours getting the run around. Even now when I am trying to get an email address to email my complaint I was "put on hold" and then transferred... SMH. Come on Target, you are better than this!
ABSOLUTELY dreadful experience...
Let me start by saying I am also writing a letter and cc'ing the BBB and Consumer Affairs. Black Friday and that weekend, My husband tried to use the card after making a payment on 11/18. It was declined. I tried the next day and mine also was declined. The people at the store advised me there was nothing they could do and I had to call the Customer Service Line. Well, of course, no one answered because it was a weekend. The Customer Service number I was given says you are experiencing an unusually high call volume and then it tells you that you all are closed and to call back during normal business hours. (Seriously, you can't pay people to be availoabel on the weekends and most especially since you don't empower your employees to assist).
I called back during the week and spoke to two gentleman trying to find out what happened. I was passed along only to have to re-explain my situation to each person. RIDICULOUS! I was finally passed to a "Brittany" who said she was in a supervisory position. I told her also what happened and said to cancel my card immediately. She asked if I would allow her to explain what happened and being reasonable I said sure. She said because we made a $50 payment and not the $63 that was on the bill, my account was on hold. I told her I would be paying a $100 dollar payment on the 17th. I owe you $300 and have always paid my bill. We were out and about and didn't know how much the bill was so we went in store and paid the $50 (No one at the store could tell me how much my bill was so I just dropped off $50. So, for $13 my card was on hold. She apologized and said she would reactivate my card and waive the late fees for me. She said give it 48 hours and we can start using our card again. (Mine and my husbands). We went in yesterday and had $92 worth of merchandise to buy after standing in a line for 7 minutes. We were told that our cards were declined. This was the 3rd time we attempted to shop with a basket full of things and only to be told, embarrassingly enough, that we were declined and no one there could help us.
I called your 800 number which is a huge joke in itself since you press a bunch of numbers and it's difficult to get a live person. More time taken out of MY busy day to try to just cancel my card. I spoke to a Daysha and explained everything and asked to cancel my card. She wanted me to know if I just pay the $13, in 48 hours I can use the cards. I said No thank you and asked again to have my card cancelled. She said one moment and then a Melissa came on the line and asked me if I could tell her why I wante4d to cancel. I was very angry that I had to re-explain everything again. I said again, I want to cancel my card. She said one moment and Renee' got on the phone. Since I'm SURE you have calls monitored like any self respecting company would have for their Customer Service line please listen to it. She wanted to now know why I wanted to cancel it. I was furious! I said I couldn't believe she would not have notes from all of the other people I have spoken to and I did not want to have to repeat myself yet again. She said Ok, so if I understand you, you are unable to tell me why you want to cancel. I said No I'm refusing to explain what I have already said to two other people and I just want my card cancelled. She said Give me 1 word to tell me about your situation. WHAT?! I said I cannot possibly say in 1 word how angry I was!. I said please know I am not trying to take it out on you but I want the card cancelled immediately. She said well if you just pay the outstanding $13 your account will be reinstated. I wouldn't use your card if you offered to pay off my account! I will never use Target again. I will use Walmart for all of my shopping needs. I will also let everyone I know of my horrible experience. Being in a Managerial position as well as having an extreme Customer Service background, I don't know how you are still in business. For $13 lousy dollars, you have lost two customers. With all of the problems that Target has had in recent years, you would think you wouldn't shut a valued customers' card off for $13. As I was told, it is our policy. BAD policy and REALLY bad customer service. Did your Customers Service folks think I would change my mind if I had to repeat myself a total of 6 times in 1 week. Why not just give your company away to Walmart because you are going to continue to lose more and more customers.
I received a $20 RPOMO card in the mail. Good on a $100.00+ purchase in store or online. Unfortunately, the online site is unable to process an order using both a PROMO card and Target Gift Cards because upon making the final purchase, the Target system wiped out the GiftCard value and only applied the PROMO card. Since this was not what I wanted, I canceled the transaction. Now the PROMO card won't work at all as the system thinks it's been used. I contacted customer service and they were unable to help. Bait n Switch? Not a happy Target Customer.
I have always been an avid Target shopper but I will forever and always shop at Walmart from now on. Confusing this will be but I was upset when I typed this I love my in store experiences especially at the Turnersville store but target.com is the absolute worst experience I have literally ever had. The past two weeks have been so stressful:
There were many issues with target.com that I have had over the past couple of weeks and with my Target redcard. So many that I cancelled my target redcard. I had made a purchase with the red card and did not have the funds in my account until the next day that I called and took care of. However I made a purchase two days before black friday online. When i did I changed my billing and mailing address and for some reason it was reverted back to my old mailing address. I believe the gentlemen i spoke to said that it was defaulted back to the old address. So my items were delivered back to my old address in Delaware. while I was reimbursed for those items, I never reordered them because they were no longer being offered with the black friday sales prices. I then made a purchase in store and a purchase on line for one of the items still onsale. I had the money in my account and your company still reverted the charges for some reason resulting in my bank charging me two 36 dollar over draft fees. I was able to get them reversed but when i called to speak to the red card area for these two charges, the woman i spoke to was extremely rude and literally argued with me for 20 minutes about how wrong i was. the item i ordered online to pick up in store i never received because i called the store they said they would hold it and by the next morning your online services had cancelled it without calling the store to ask if i was coming to get it that night which i was because i had called the very nice lady in the turnersville store to ask if i could come the next night. so i am still being charged not only an overdraft fee for that in store purchase but for the item itself again even though the money was still in my account but also never received the other item ordered online because you cancelled it without conferring with the store to see if i was still picking it up which i was. then when i called to cancel my redcard after all of this mess.....i waited on hold for 30 minutes and you hung up on me called back waited on hold for 14 minutes hung up on me called back waited on hold for 18 minutes and finally got ahold of someone who asked why i was cancelling it and i told her it was too much to go through at that point because i had already extended my lunch break at work and lost pay at work to speak with your customer service center who couldn't manage to stop dropping my calls. i have never in my had worse customer service than i have over the phone with target.com and online with target. i have NEVER had any issues in store and never expected to be treated as though i stole a million dollars and tried to get away with it when i called to try and dispute the charges when i had the money in my account the second time and i can not believe that the christmas gifts i ordered just never came because you sent them to my previous address and they most likely got stolen because we lived in a not so great area which is why we moved to begin with. Sorry for the VERY long response but you did ask.
So then I got disconnected from the first chat and this is what happened with the second one:
Brenda: Hi! My name is Brenda. How can I help you today?Me: hi i was speaking with someone and she connected me to someone from the specialist team and we got disconnectedBrenda: I'm sorry to hear this from you. Not to worry, Angela.Brenda: I can help you.Brenda: Please let me know your concern.Me: I had wrote this to the last chat agent. Please excuse the parts where I wrote "you" as I was typing in reference to target in general:Me: There were many issues with target.com that I have had over the past couple of weeks and with my Target redcard. So many that I cancelled my target redcard. I had made a purchase with the red card and did not have the funds in my account until the next day that I called and took care of. However I made a purchase two days before black friday online. When i did I changed my billing and mailing address and for some reason it was reverted back to my old mailing address. I believe the gentlemen i spoke to said that it was defaulted back to the old address. So my items were delivered back to my old address in Delaware. while I was reimbursed for those items, I never reordered them because they were no longer being offered with the black friday sales prices. I then made a purchase in store and a purchase on line for one of the items still onsale. I had the money in my account and your company still reverted the charges for some reason resulting in my bank charging me two 36 dollar over draft fees. I was able to get them reversed but when i called to speak to the red card area for these two charges, the woman i spoke to was extremely rude and literally argued with me for 20 minutes about how wrong i was. the item i ordered online to pick up in store i never received because i called the store they said they would hold it and by the next morning your online services had cancelled it without calling the store to ask if i was coming to get it that night which i was because i had called the very nice lady in the turnersville store to ask if i could come the next night. so i am still being charged not only an overdraft fee for that in store purchase but for the item itself again even though the money was still in my account but also never received the other item ordered online because you cancelled it without conferring with the store to see if i was still picking it up which i was. then when i called to cancel my redcard after all of this mess.....i waited on hold for 30 minutes and you hung up on me called back waited on hold for 14 minutes hung up on me called back waited on hold for 18 minutes and finally got ahold of someone who asked why i was cancelling it and i told her it was too much to go through at that point because i had already extended my lunch break at work and lost pay at work to speak with your customer service center who couldn't manage to stop dropping my calls. i have never in my had worse customer service than i have over the phone with target.com and online with target. i have NEVER had any issues in store and never expected to be treated as though i stole a million dollars and tried to get away with it when i called to try and dispute the charges when i had the money in my account the second time and i can not believe that the christmas gifts i ordered just never came because you sent them to my previous address and they most likely got stolen because we lived in a not so great area which is why we moved to begin with. Sorry for the VERY long responseBrenda: Let me go trough your concern, Please allow me a moment.Me: ok thank youBrenda: It's perfectly understandable that you're very upset about what's happened.Brenda: I tried transferring this chat to our specialist team.Brenda: But our team is currently unavailable.Brenda: I suggest you to give us a call to our team at (hidden).Brenda: Can I help you with anything else?Me: I will write a letter to corporate at this point. The last thing I truly want to do is get on the phone again and speak with 4 different agents about the same thingMe: Thank youBrenda: Thanks for visiting Target.com. I hope you'll visit us again soon!
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I can not wait to get a hold of someone in corporate because honestly if I don't I have no issue going anonymously to the news stations to tell them about how terrible they actually treat their customers.I may even sign up for twitter just to tell them how terrible it is.
I am very disappointed with Target Red card return policy and when you use it in the store. It take forever to get the money put back on your card. It also take for ever to see the transaction process in your account. I really getting to think is it worth the 5%. I am going to be writing corporate about this issue. Thank before using the red card or get a refund some target.
Wow! I was going to post a disparaging review about my experience with an employment application I put in at the Mt Pleasant, SC Target location............however just by reviewing some of the comments I see here, I can see that the problem is........bad management.......glad I didn't get hired. : )
The target on 191st Street in Tinley Park Illinois always has nice employees that greet me as I'm shopping, but today was by far the best experience I have ever had! I was shopping very early this morning with my 17 month old son and every aisle we went through there were employees stocking shelves and each time we passed someone they would stop to say hello. When I let my son out of the cart, 3 employees came up to him and started talking to him so sweetly. One even stopped to grab a large stuffed dog to show him. I was just so pleased with how happy everyone was early in the morning and appreciated the time they all took to say hi to my son while still continuing to work. I feel the customer service at this particular store far exceeds any Target and really any store that I have ever shopped in!
HORRIBLE CUSTOMER SERVICE!!!!@ Mischarged for an item ~ called the store here in Las Vegas on Grand Canyon Parkway, the Store Manager told me I had to come TO THE STORE FOR A REFUND!!! WHAT? I wasted 40 minutes of my time on the phone between the store and the corporate office idiots.
I will shop where customer are treated with respect and appreciated for our patronage. TARGET JUST LOST A 50 YEAR CUSTOMER!!!!!!!
Target will say 2 day shipping for a lot of items and they never arrive in the 2 day period and they have no contact information on their site to ask why. Of course I google Target Corporate to send a complaint and of course it says "sorry this form is not currently working:". I made an order for 2 day shipping 8 days ago which showed me it was already processed so I couldn't cancel the order after it didn't arrive in the 2 day promised time. Then it said shipped a few days ago being delivered today by UPS and now it says shipping delayed.
Target does not consider the handicap and people with disabilities when it comes to black Friday I was basically told first come first serve and if you ca9 stand in line or get around good to bad
I think Target is going the wrong way. Why would you get rid of your little cafeteria to bring in Starbucks. That is the stupidest thing I have ever heard of. We have a Target in Columbus, GA and right across the street is a Starbucks, but they decided to put a Starbucks in the Target as well. Stupid. I like getting my popcorn and soda. When my kids like going there to get a popcorn and soda. So when families now shop at Target, what can the kids get at Starbucks, an over priced cookie or maybe a coffee. Geesh. You guys with the decision to remodel and get rid of the small cafeteria is stupid. You lost a customer.