Information, reviews and public commentary for US companies

 

Teleflora

Rating
0.090909
Web
www.teleflora.com
Address
PO Box 258
Paragould, AR
72451-0258
County
Greene
Contact
Stuart Resnick
Role
CEO
Phone
(870) 268-7700
Fax
(870) 239-3841
Annual Sales Est
$185,000,000
Employees
272
SIC Code
5992
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JOHN B ORLANDO, FL - 6 d ago

0

I ORDERED FLOWERS FOR MY SISTER-IN-LAWS FUNERAL, CONFIRMED AND PAID FOR EVEN UPGRADED TO A HIGHER END ARRANGEMENT. WAS CALLED THE NEXT DAY FROM NEW JERSEY SAYING THE FLOWERS IN PITTSBURGH WERE MORE EXPENSIVE AND THE ARRANGEMENT WOULD BE $25.00 MORE, I DECLINED THE ADDITIONAL CHARGE, BUT WHAT WAS SENT DID NOT LOOK LIKE WHAT I HAD PICKED FROM THE CATALOG, AND THE LOCAL FLORIST IS NO LONGER A TELEFLORA REPRESENTIVE (WHICH COULD BE A BLESSING IN DISGUISE). THEY OFFERED ME A 15% DISCOUNT AND ALL I WANTED WAS TO HAVE WHAT I ORDERED SENT TO MY BROTHER-IN-LAWS HOME (WHICH I PROVIDED) SO HE COULD ENJOY AND MY EMBRASSMENT WOULD BE POSSIBLY LESS. ORDER #265063. NEVER AGAIN WILL I ORDER FROM THEM

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Avery T - 6 d 12 h ago

0

On 13FEB18 I ordered the Make a Wish - Premium floral arrangement (Order number: 336556814) for my wife and paid an additional $15 to have the advertised promised delivery before 1pm on 14FEB18 (Valentine's Day). At 1:15pm the flowers had not yet been delivered. I sent an e-mail requesting to have my $15 refunded since the advertised service was not honored. At 3pm I called and spoke with customer service agent Angelica who promised my $15 would be refunded and that my flowers would be delivered by 5pm. 5pm came and no flowers, so I called again. I waited for customer service to answer for over an hour before hanging up. Today, 15FEB18, I sent an e-mail again, this time asking for a complete refund and a cancellation of the flowers, but never received a response. At 8:02pm I received a phone call from the "local florist" (hidden)) stating that my delivery would be made in 15 minutes. I was not home at the time of delivery, but my wife was and said the flowers looked nice. Around 9:30pm I came home to see a completely different floral arrangement than what I had ordered; and most certainly no where near at or higher than the value of my order. At 9:38pm I called the (hidden) number back, but it went to voicemail so I left a message asking for a return call to discuss the delivery. I then called the Teleflora customer service line, 1(hidden), waited for 20 minutes before speaking with another customer service agent who would not tell me the local florist, would not give me a refund, and would not transfer me to her superviser, but would give me the number to the "Teleflora President" (1(hidden)). I called that number at 10:10pm, still on 15FEB18, only to learn that this number is, in fact, not the President, but a scam advertising number. I intend to continue calling this company, but they should not be allowed to continue in their business if this is how they operate; scams, deceit, utter disrespect.

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KG - 6 d 17 h ago

0

My Valentine's Day flowers were never delivered! I have been on hold for over 60 minutes. NO FLOWERS DELIVERED TODAY EITHER!!!! The rep lied to me about the flowers being on the delivery truck. I am so livid, embarrassed and so disgusted. I want my money back now. You all had the audacity to promise early delivery today and only refunded 70% of my money. I want 100% back and this order canceled RIGHT NOW. The last thing I need is for you all to deliver piss poor flowers. This has got to be the worst service EVER!!! ZERO STARS DOES NOT GIVE YOUR COMPANY JUSTICE. What a joke.

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Kimberly Strong - 7 d 19 m ago

This company should not be in business! Tried ordering flowers through other companies but they all were not able to deliver on Valentine's Day. Teleflora was the only one that said they would be able to deliver on Valentines Day. I placed an order and got an email confirmation saying that my order would be delivered on Valentines Day. I called my mom early in the morning yesterday and told her not to go anywhere, that she would be getting a delivery. It NEVER came. This morning after being on hold forever I found out that my order was CANCELED, they apologized because they never sent me an email stating so. They said they refunded my card (how long that will take, who knows) my only option was to place another order that could be delivered tomorrow (Friday, 2 days after Valentines Day) and it would not be the arrangement that I had ordered. It would be the Florists Choice! No thank you! If that's what I wanted then that's what I would have ordered. I wouldn't be as upset as I am, but this was the first Valentines Day that my mom would be spending alone since my dad passed away this last December, so I just wanted to make her day extra special sin I am in Colorado and she is in Oregon. Thanks Teleflora for taking that away from us and ruining her day. I would also like to ad that your customer service people could also use A LOT OF EXTRA TRAINING!

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mike - 7 d 8 h ago

0

my order was not received and trying to talk to someone and been on hold last night for hours, Then gave up, I want my money Back! Still waiting on phone for someone to pick up the phone . VOID THIS COMPANY THEY ARE STILLING YOUR MONEY!

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Everyone Ever - 7 d 13 h ago

0

I have currently been on hold with "customer service" for over an HOUR. I would type out a well thought out response but this company doesn't warrant any type of review. ZERO stars and will NEVER use Teleflora again. Terrible excuse of a company.

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john - 7 d 18 h ago

0

called to order flowers on 2/13 for 2/14 before 3 pm .when i called they said they can't deliver on the 14th sorry .i asked to speak to a manger and they hung up . called corporate office and was transferred and hung up on . guess they learned from the people they outsource to . hope every one in the company gets the same thing happen to them on a holiday only worst . thank you for caring about the customers that made you rich

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Ex Shopper - 7 d 19 h ago

0

I just had the worst customer service of my life. My husband did not get what I ordered. After hours on the phone, still didn't get the right order. I am so upset. Teleflora has ruined my Valentine's day. I spoke to Nigel, Charlie, Tia and a lady in Las Vegas who said she couldn't give me her name. I have tried calling 1(hidden) back and now the call doesn't even go through.

For a floral company, Valentine's day is your big money maker...next to Mother's day. I ordered a masculine arrangement; His Favorite Ford F1 Pickup with succulents and he got a tiny red jeep with flowers. I spent all day trying to fix.

I received 75% back which I didn't want. I would have paid even more money if my husband could have gotten what I ordered which is still on your website but apparently not available in my area. I spoke a man in the President's office and he was very rude.

I will never order flowers from Teleflora ever again and neither will my family and friends.

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rebagean - 16 d ago

I am an employee at a small business flower shop. My boss recently received some of the containers used for Valentine's Day and some Baby Wow Wagons. I am genuinely curious, as a designer, how we are supposed to fill $40.00 orders in these completely overpriced vessels. When you send an order for $42.95 and we have to take delivery out of that price, then we are left with $32.95. The container (specifically the Wagon) is $20.00 retail. That leaves $13.00 to cover labor and the specific flower recipe. I'm no mathematician, but this doesn't add up. And yes, the container does cost that much after exorbitant shipping charges and the typical retail mark up of 2.5%. Can you provide more insight into this dilemma?

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jeanette - 29 d ago

recipient did not get the arrangement that was ordered, what was delivered was not acceptable as a substitute, will not recommend and will and have started posting pictures of the 2 different arrangements, customer service was useless and did not care

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Cynthia - 60 d 32 s ago

Receipiant did not get what I ordered. Arrange sent was hideous

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Susan Blatz - 61 d 15 h ago

0

What has happened to Teleflora? The rating noted above tells it all. The very small number of employees is the other problem. I have been on hold for a half hour. Finally, a woman whom I could not understand came on the line to help. An arrangement was supposed to be delivered yesterday and still is not there today, so now it is two days late. No apologies. I asked for a discount on the service fee, and she said she'd give me 20% off. I asked her to check the two other orders I had placed and again, she put me on hold. Finally, I hung up. Mr. Resnick, are you trying to run your company out of business? It's on it's way. I have been a faithful customer for years and I am through.

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Mack Strickland - 66 d 22 h ago

1

I have used Teleflora for years. I send my mother flowers 5 times a year. This Thanksgiving after going thru the purchasing process I could not use my credit card because Teleflora drop down box goes only to 2020 and no higher. My card has a 2021 expiration so I has to wait to get a person on the phone. That person took my order and I informed her about this credit card problem. She said I'm not the only one having trouble and she had informed her superiors. To my dismay when ordering Christmas flowers for my dear mother Teleflora had not fixed the problem again after wasting my time going thru the order process only to be stopped by an out dated web site. You have lost my business forever!!!

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Maria Gracia - 100 d 10 h ago

0

They are terrible! Never fullfilled the service we were promised and it was a headache while always being told for 5 days that the order would be fullfilled! The meaning of sending flowers is emotional and very important , as a company should know! It was already enough we lost a life I. The family but to have to depend on a service that was an empty promise is disheartening ! Never go through them! ... they could care less about making it better!

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Anonymous - 127 d 5 h ago

0

It's been over a week since a wrote to your corporate office and over 2+ weeks since I sent out and received a very disappointing item. I hope it means you are looking into the matter and am not just ignoring my disappointment and embarrassment with what was sent.

It is not necessary to publish this, just make good to the person I sent the item.

Looking forward to some response,

Marilyn Mandel (hidden)

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