Information, reviews and public commentary for US companies

 

Teleflora

Rating
0.035714
Web
www.teleflora.com
Address
PO Box 258
Paragould, AR
72451-0258
County
Greene
Contact
Stuart Resnick
Role
CEO
Phone
(870) 268-7700
Fax
(870) 239-3841
Annual Sales Est
$185,000,000
Employees
272
SIC Code
5992
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Debra Buchanan - 2 d 14 h ago

0

This company is a scam! They will not have your flowers delivered. I have placed an order for a friend who had a family member pass away on July 10. I ordered flowers to be delivered on July 11. I as told flowers were delivered to my friend. I called m friend and asked if she received them, only to find out they weren't. I have been battling with this company si cue yesterday and sending numerous emails and phone calls. I e been getting the run around. I will never use this company again and I will tell anyone I know not to order flowers from this company because they are nothing but scammers.

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Anonymous - 21 d 5 h ago

YOU GUYS REALIZE TELEFLORA IS AN ONLINE 3RD PARTY "MIDDLE MAN" WHO JUST SENDS FLOWER ORDERS TO LOCAL SHOPS... ORDER LOCAL INSTEAD AND SKIP THE HASSLE AND RUN AROUND!!

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Bill Williams - 21 d 9 h ago

0

This company is the Pitts. The first time I used them the floral recipient did not get what i ordered. They apologied for the mistake and offered a refund percentage. Used them a second time and the same thing happened. They told me they have the right to substitute with a similar product. I ordered Rose's called LAVENDER WISHES. The 24 Rose's (premium) were to have been lavender. When they were delivered to the recipient, the Rose's were pink and white. This is nothing near lavender. The company offered me a credit on a FUTURE purchase. I told them to keep it. I have no intentions on ever using Teleflora. Please warn people.

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Disappointed in MA - 37 d 11 h ago

0

WHY IS THIS COMPANY STILL IN BUSINESS? WORST SERVICE EVER! A veritable run-around (phone conversations with 4 different people, plus 2 "supervisors") that was unbelievable. Literally. Promises, excuses, and ..... at the end of the day (and, in my case, three days) still no flowers. There are SO MANY on-line florists. Use them instead.

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Misses Bomman - 38 d 49 s ago

0

My name is Carolyn Bomman. I placed a order for a bouquet of your dance with me flowers for my mother from my deceased dad for their 52nd anniversary. Because that's what he was giving her for their anniversary and lower behalf ordering from you guys Teleflora was the worst mistake ever. I placed the order in June 12th at 10 something in the morning and it's 10:10 p.m. central Time Chicago time and nothing was delivered no call back to me nothing no call back to my other phone number nothing. thanks for making my my mother anniversary happy for her even though her husband is not there. I kept getting the runaround oh they're on their way where the hell were they coming from Japan. and I've ordered from you guys before I should have learned my lesson cuz I got the wrong flowers delivered. So once again thanks a lot

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Florence - 63 d 11 h ago

0

The worse company ever!!! I ordered flowers for my Mother for Mother's Day. The delivery date was 5/14/18. As of 5/18/18 atv2:15 pm she has not received her flowers after numerous calls and emails and surveys. Horrible company. Shame on all of you! Never again what is 40% off of nothing on my next purchase, NOTHING. WHERE ARE THE FLOWERS IT'S NOT ROCKET SCIENCE PEOPLE!

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celticwoman55 - 66 d 8 h ago

0

Teleflora is the WORST company ever. I ordered flowers for Mother's Day for my 94 year old mother. The person taking the order barely spoke English but was quick to charge my credit card. The flowers were guaranteed delivery on Friday, May 11. As of today, May 15, no flowers have been delivered. Numerous calls to Teleflora only produce more lies from non-English speaking people. I will NEVER use this company again. I will be spreading the word far and wide on their incompetence.

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VERY POOR SERVICE - 66 d 18 h ago

0

I ORDERED FLOWERS ON MAY 10, 2018 TO BE DELIVERED ON MAY 11, 2018, I REQUESTED FOR THE FLOWERS TO BE DELIVERED BEFORE 1PM, THAT NEVER HAPPENED CALLED AND THE CUSTOMER SERVICE PERSON TOLD ME THAT THEY WOULD HAVE THE FLOWERS BE DELIVERED BY 3PM ON THAT DAY AND IT NEVER HAPPEND. I CALLED BACK AGAIN AND REQUESTED FOR THE FLOWERS TO BE DELIVERED ON MAY 14, 2018, IT'S KNOW TUESDAY MORNING MAY 15, 2018 AND NO FLOWERS WERE DELIVER ON MONDAY AS I WAS TOLD.I AM SO DISAPPOINTED, BECAUSE I HAVE PLACED MANY ORDERS WITH THIS COMPANY AND I HAD NEVER HAD A PROBLEM WITH THEM BEFORE, THEY HAVE OFFICALY MADE IT TO MY LIST OF PLACES THAT I WILL NOT DO BUSINESS WITH. NOT WORTH THE HASSLE.

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Vickie G - 67 d 5 h ago

0

Awful!!!Do not use this place My Aunt sat waiting for flowers for 5 hours, 5hours she waited sitting on the seat of her walker by the door.This was on a Saturday they then promised a delivery date of Monday,Did not happen now on the phone with them and they have now promised them for tomarrow. Called my credit card co and they can do nothing for 15 days.How can they do that to people?

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Anonymous - 67 d 11 h ago

Absolutely HORRIBLE!! DO NOT USE. Flowers were NOT delivered after a week of ordering and customer service was terrible. They assured me that the flowers were going to be delivered the next day after me waiting on hold for over an hour. They were not!!!!

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SBC - 67 d 18 h ago

0

How is this company still in business? Customer service sucks and is are foreign people that read from a script like robots. I am still waiting for my refund after 5 days. -- NEVER use an order gathering service for your flower orders. ALWAYS call a local shop directly! They can tell you whether or not they can fill the picture, and tell you what realistic delivery is. Call your local florist!!!

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pf - 77 d 15 h ago

0

You sons of bitches didn't waste your time taking the money out of my bank account (1 DAY), but after a confusing purchase and canceling my order you tell me 2-10 days before I see the money back in my account!!

This has put my rent and other payments in jeopardy of insufficient funds!!!

NEVER EVER WILL I USE THIS SERVICE OR RECOMMEND IT TO ANYONE!!!!!!!!!

YOU SUCK!!!!!!!!!!!!!!!!!!!!!

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Teleflora - 72 d 13 h ago

Then you shouldn't have ordered if you didn't have the funds

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BSC - 67 d 18 h ago

0

very professional response A+ customer service.

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Displeased Former Customer - 69 d 17 h ago

0

Absolutely horrible! Their customer service is a joke. They have employees who are apparently not based in the U.S. and clearly do not understand English! I ordered flowers for my mother's birthday (also falls on Mother's day this year) to be delivered to the memory care facility where she is residing. I placed the order over one week prior to her birthday and mother's day to be delivered on a weekday before mother's day! Plenty of time for them to get it together and deliver it, no rush. It was supposed to be delivered by 6pm. Just after 6pm I called my dad to find out if they had arrived and the flowers were not there. So I called customer service and they could not reach the local florist so they offered a percentage refund plus promised the flowers would be delivered the next day before noon. Later, I found out from dad that they had found the flowers - an employee of the facility had taken them to the wrong room. So I called Teleflora early in the morning to let them know they do NOT need to issue the refund and deliver the flowers before noon because the flowers have been found. I sat on hold for an extended period of time when I finally got through to someone who promised they would be delivered before noon. I JUST EXPLAINED THAT THEY DO NOT NEED TO BE DELIVERED BECAUSE WE FOUND THEM! I told him, NO, do not redeliver them - we found them. He asked, what would I like them to do with this order? OMG... I asked for a supervisor since he clearly did not understand English. I sat on hold again for an extended period of time and then the supervisor got on the line. That person had the same exact accent and after I explained the situation, they too did not understand and said that the flowers could not be delivered by noon because it was too late. OMG... I asked for a supervisor based in the U.S. who understands English! They said I would have to hold an additional 2-10 minutes if I wanted a supervisor in the U.S. was I willing to hold for that additional time? I said YES. I was then disconnected. Fine, idiots! I was trying to save you some money and the extra flowers but if you don't want to spend the money on customer service employees who speak and understand English, then go ahead and spend extra money on issuing unnecessary credit and redelivering flowers! I will never use this company again. I read below somewhere that we should call the local flower shop rather than go through one of these companies and in the future that is what I will do.

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Anonymous - 80 d 12 h ago

It's bad enough that you you have to work when a loved one dies. You put your grief in someone else's hands to deliver flowers for you to the funeral service and they can't be bothered. I will never be using this company again that is for sure

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SFgile - 102 d 4 h ago

0

My mother passed away on Easter Day April 1, 2018. After making other arraignments I worked with a Teleflora customer service woman over the phone to plan out the flower arraignments for my Mom's service and paid $451.91. My order was placed on April 4th for the funeral on Monday morning April 9, 2017, I was very specific with the customer service person that I wanted the flowers delivered by 9 am for a 10 am service. We got to the chapel and there was NO FLOWERS!! After calling and waiting on hold for an extended amount of time, the person told me that THEY NEEDED AN ALTERNATIVE DATE!!! What the HELL!

This company absolutely is ridiculous, I will be telling everyone I know about this and they will be telling there family and friends too.

So Mr. Stuart Resnick CEO, think the board needs to figure out why you are paid such a huge salary and the customer service sucks!

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Sam - 110 d 23 h ago

0

I ordered an arrangement and although it did arrive on time, it was not at all what I ordered. I ordered this arrangement specifically for the variety of flowers offered and the vase. When it arrived, flowers were missing and the vase was not at all what I ordered, it was a different vase entirely. Where were the spiral eucalyptus? The orange spray roses? The light blue iris? It's safe to say that this was my first and final time using Teleflora.

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Phyl - 109 d 12 h ago

0

Me tooo!!!!!

Do embarrassed what was sent!

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Sarah - 112 d 9 h ago

0

My name is Sarah. I am emailing in reference to order #(hidden).

I ordered a "money tree" on 3/29/2018 to be delivered on 3/30/2018 for my mother's birthday; I paid extra for it to be delivered before 1:00pm as this is the first year my brother isn't here to give her a birthday present and I wanted it to be delivered TODAY SPECIFICALLY.

I received a call at 12:00pm (only an hour before she was supposed to get her gift, they should have already had the tree ready at this point) saying that they didn't have the tree (even though online it said it was available in that region). I opted for another live plant and asked for a refund of my $15 for express delivery, which was granted.

I received another phone call at 3:20 saying that they couldn't deliver the order at all until tomorrow. I asked for a full refund and to not deliver the flowers at all and was told that 40% was the maximum refund and the flowers would be delivered tomorrow. I am BEYOND furious over the situation. If I ask for the flowers to not be delivered and for my money back, it should not be a problem. It's absolutely ridiculous to advertise same day delivery, show a specific item as being available in a particular region, it not actually be available in that region, have NOTHING delivered on the day I requested, and then refuse to refund my purchase when I ask for it to not even be delivered.

I will never be ordering flowers from your company again and will be following up with the BBB If the situation is not remedied appropriately (full refund).

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Kristy R - 127 d 6 h ago

0

On March 14, 2018 I placed an order with Teleflora.com. I am EXTREMELY unhappy with my purchase. I ordered the standard "Upsy Daisy" floral arrangement to send to my mother for her birthday. When I arrived home I saw the arrangement and was incredibly embarrassed at what was delivered. It looked nothing like the advertised picture. There is approximately 8 flowers in the arrangement, that looks like someone picked them from their garden. In addition, when the delivery arrived to the house, it was left on the front porch standing alone, not in a box for stability. When my mother arrived home shortly after the delivery arrived, the vase was knocked over and all the flowers fell out onto the ground. Whoever hand wrote the card, made an error and instead of obtaining a new card to start over, words were crossed out - very unprofessional! I called customer service and no one seemed like they wanted to rectify the situation. Today, not even 24 hours after the delivery, the flowers are already dying. No one has yet to call me back as promised so I placed another call to customer service.

Not a way to conduct business, especially when the Teleflora Guarantee states "With a network of florists committed to hand-making bouquets using the freshest flowers available, Teleflora lets you send flowers with confidence". I have no confidence in Teleflora. I should have used 1800Flowers instead - never had any issues with them, but this company was recommended. Since I was never provided the florist information, Teleflora will get this negative review.

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Avery T - 155 d ago

0

On 13FEB18 I ordered the Make a Wish - Premium floral arrangement (Order number: 336556814) for my wife and paid an additional $15 to have the advertised promised delivery before 1pm on 14FEB18 (Valentine's Day). At 1:15pm the flowers had not yet been delivered. I sent an e-mail requesting to have my $15 refunded since the advertised service was not honored. At 3pm I called and spoke with customer service agent Angelica who promised my $15 would be refunded and that my flowers would be delivered by 5pm. 5pm came and no flowers, so I called again. I waited for customer service to answer for over an hour before hanging up. Today, 15FEB18, I sent an e-mail again, this time asking for a complete refund and a cancellation of the flowers, but never received a response. At 8:02pm I received a phone call from the "local florist" (hidden)) stating that my delivery would be made in 15 minutes. I was not home at the time of delivery, but my wife was and said the flowers looked nice. Around 9:30pm I came home to see a completely different floral arrangement than what I had ordered; and most certainly no where near at or higher than the value of my order. At 9:38pm I called the (hidden) number back, but it went to voicemail so I left a message asking for a return call to discuss the delivery. I then called the Teleflora customer service line, 1(hidden), waited for 20 minutes before speaking with another customer service agent who would not tell me the local florist, would not give me a refund, and would not transfer me to her superviser, but would give me the number to the "Teleflora President" (1(hidden)). I called that number at 10:10pm, still on 15FEB18, only to learn that this number is, in fact, not the President, but a scam advertising number. I intend to continue calling this company, but they should not be allowed to continue in their business if this is how they operate; scams, deceit, utter disrespect.

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rebagean - 148 d 11 h ago

As an employee of a local flower shop, NEVER use an order gathering service for your flower orders. ALWAYS call a local shop directly! They can tell you whether or not they can fill the picture, and tell you what realistic delivery is on a holiday. Business increase by about 150 or more orders. It is physically impossible to delivery them all by 12:00 or 1:00. Call your local florist!!!

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Anonymous - 148 d 5 h ago

Feb 13-15th are the days of the year you should not expect any over the phone customer service, or early delivery. Call a local shop, you can google them in your area.

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JOHN B ORLANDO, FL - 154 d 13 h ago

0

I ORDERED FLOWERS FOR MY SISTER-IN-LAWS FUNERAL, CONFIRMED AND PAID FOR EVEN UPGRADED TO A HIGHER END ARRANGEMENT. WAS CALLED THE NEXT DAY FROM NEW JERSEY SAYING THE FLOWERS IN PITTSBURGH WERE MORE EXPENSIVE AND THE ARRANGEMENT WOULD BE $25.00 MORE, I DECLINED THE ADDITIONAL CHARGE, BUT WHAT WAS SENT DID NOT LOOK LIKE WHAT I HAD PICKED FROM THE CATALOG, AND THE LOCAL FLORIST IS NO LONGER A TELEFLORA REPRESENTIVE (WHICH COULD BE A BLESSING IN DISGUISE). THEY OFFERED ME A 15% DISCOUNT AND ALL I WANTED WAS TO HAVE WHAT I ORDERED SENT TO MY BROTHER-IN-LAWS HOME (WHICH I PROVIDED) SO HE COULD ENJOY AND MY EMBRASSMENT WOULD BE POSSIBLY LESS. ORDER #265063. NEVER AGAIN WILL I ORDER FROM THEM

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