I am HIGHLY upset. I have a huge complaint on one of you stores! So, this happened today. Me and my boyfriend went out for the weekend, and decided to stop in like we always do when we take a trip out of our county. (no TGIF'S there) well, we get there, and the door greeter takes us to our seat and said our waiter would be right with us. We literally sat there for 15 minutes and no one ever came. We decided to leave. But, the other people seated around us was being waited on. I even tried to get the servers attention, and just ignored me. I am highly upset! I NEVER have a problem with your establishment! Me and my boyfriend normally go out of town about 3-4 times a month and we ALWAYS eat at your establishment! We've done this for about 1 1/2 years now. And this is OUR FIRST PROBLEM! Any other time it's been amazing, fast, friendly service.
The establishment we went too was, TGI Fridays, 1503 Parkway, Sevierville, TN 37862
would like compensated for my hour drive and embarressment from one your glasses breaking in half and makeing look like i pee my self never did get to the mall tgi friday strongsville ohio wont go back there gave my meal free that couldnt eat then ignoreded me
The TGIF on international drive address 10811 international drive Orlando FL is the worst place for management and team work. Which makes the restaurant in all a wreck! They are extremely short staffed and treat the staff they do have like crap and don't lead as a manager they just 'try' to manage what they can. They are not true leaders and they make everything your fault regaurdelsss of the circumstances. They make their hard working employees cry and don't care that they do. I am not the only person that sees this or feels the same! If only everyone would stand up to make the store great again.
Steak was hard as heck but seriously vice was great
Fridays Southside Boulevard Jacksonville Florida service okay they say I have 15 minute wait but at least 20 tables available on Friday night mozzarella sticks had to reorder first order was cold that's all I got to say about this place
I had a waitress place a cup of hot water to clean silverware on the table that was scolding hot..it wasted and burned my arm. The manager did not have a form to enter my information so he had me write everything down on a piece of paper before I went to ER. I have never been contacted regarding this matter since it happened! I have a scar on my arm that will NEVER go away!!
Again, it happened on October 26, 2017,it has been 4 month now. I had dinner in Friday's located in 14400 Buck hill Rd,Burnsville,MN, the server dropped my new iPhone 8 which I just bought less a month, the back screen, charging case and screen protector all broken, I have every single receipt from Apple store which is telling There is no replacement for . I tried my best to solve the problem even I taking my baby every day, but the manager there didn't respect me at all, every time I have to contact them to ask how is the case processing now? And they always said I will let you know tomorrow or next week, then never call me back. Finally I got the check, but that only for back screen, how come I pay the charging case and screen protector for your company 's employer's fault, that's totally radiculous! Is there any responsible person can resolve this problem right away? I love TGI Friday's , but the attitude of Burnsville store made me sad and so disappointed. Thank you
I'm unable to access my account, due to a change of email address. My original address was; (hidden). My new address is; (hidden). I've been unable to log in by any means on your website, nor have I been able to talk to anyone through your voice mail. Pleas help.
It was the most disgusting meal I was ever served in a restaurant in my 55 years. This one tops it all! 2 meats for $14.99 what a joke. Ordered steak & chicken the steak was smaller than a tootsie roll! No lie. Will never ever go to a TGIF again. They advertise they're big promotions, but when you get there they serve you garbage. I believe that's where the got my steak/tootsie roll from the garbage. I think they took it off someone else plate headed for the garbage and served it to ME!! So mad my husband food was sent back twice, never ate his either. Save yourself the trouble don't wait 45-60 minutes to be served a tootsie roll size steak!! This dump is off my list forever!!
This restaurant was Wilkes Barre,Pa
I hope you were smart not to pay. The "manager" needs to be beaten with a baseball bat then throw the pig in the gas oven.
HORRIBLE SERVICE!!!!!!!!!!!!!!!!! This place deserves every bit of zero stars. My polite daughter and her friends waited over 45 minutes and went through 3 waiters/waitresses before being waited on. This is completely UNACCEPTABLE!!! Oh by the way, they had reservations. Other customers felt bad for them and wondered why they continued to wait. The final waiter was rude and after a parent having to ask for the manager the 2nd time, all they could say was sorry. I will never recommend TGIF at 15207 Major Landsdale Blvd Bowie , MD, to anyone. Eat here if you want to have bad customer service and cold, less than mediocre food. Thanks TGIF in Bowie, MD for giving me and anyone I know a reason to never come back to your restarunt again!!!
I and my family went to Friday's in Brookfield Wisconsin, we visited after church today it was eight of us.. Three out of the eight are regulars. There were not enough servers as we were seated by the bar area. The young lady at the bar was not friendly and made it seemed as if we were bothering her. We arrived after 1pm and did not get our food until 245pm. Most of the food was horrible and my sister even asked to speak with manager as they were trying to have lunch and catch a 315pm movie. The manager came over and apologized profusely. In which all of our food was free. We frequent this place often and this was the worst.
The service at the fridays in Washington DC on silver hill road is HORRIBLE they take too long to sit you than take longer to give you service, the manager is young and looks like he was high off a drug they need serious help!!!!
I am writing about the restaurant at 176 Goodman Road E Southaven, MS. This was the worst experience I have evwr had. The service, workers and manger was terrible. I was waiting for 1.5 hour to be seated. Talked to the manager about the waiting period. The manager came over asking questions with a rude way. As a manager, she didn't do anything either, she overlooked my guest and I as well.
I am writing about the restaurant located on S. Cooper St. in Arlington, Tx. This was the worst service that I have ever received at this location. We were seated in the bar area and had to get the person that seated us to get someone to wait on us. When she did wait on us, we got our food but she never came back to refill drinks or check on us. She was MIA for most of our time there, we had to ask a total different person to get our check so we could leave. This was a total disappointment and it will be a very long time before we go back there again.
I went to tgi friday located 703 US 41, Schererville, IN 46375 on wednesday feb 14,2018 at 830 pm. The waitress abegail put our order in at 8:48. We received an appetizer right before 9pm. Around 9:15 im looking for our food we ordered. I also see other patrons recieved their food but not ours, even though we were seated first. At 9:30 our food still was not served. Before we left, the manager couldnt explain why its taking so long to to receive our meal. This caused great inconvenience to our family and disappointment.
I just left there. We say at a table upstairs for one hour and fifteen minutes waiting on our order, only to find out it was "booted" . Several other tables had been served and we still was waiting. The female manager avoided coming over to the table. Anthony tried his best to make things right. We ended up leaving because it was going to take another 20-30 minuets for the new order to be prepared. Wasted time ..... we have never had this trouble in all our times coming. But I won't be back no time soon to that location.
My comment is both a complaint and a suggestion. My sons and I patronized one of your restaurants during what seemed to be a slower time of the day. The waiter came to take our orders and I explicitly explained to the waiter that my youngest son has a condition called anaphylaxis (a life threatening reaction to food allergens), the waiter seemingly listed the allergens on his order pad. He did not offer me the allergy menu. We ordered hamburger sliders and broccoli for my son with allergies. I told the waiter that I only wanted the patti and plain broccoli. He left to put the orders in. Shortly after my oldest son's order came out. The balance of the order came out about 13 minutes later. I immediately noticed that my son's slider had the bun. I was going to just remove the bun, but then I noticed that the bun was toasted, so I asked if the cook buttered the bun. The waiter acknowledge that "yes they do". He took the sliders back and left the broccoli. I put my glasses on and then noticed that the broccoli had an oil substance on it. I called the waiter back over and asked what they put on the broccoli and he said lemon butter. I said to the waiter "you do know that butter comes from milk" he just looked and offer to take the broccoli and fix it. He never offered an apology. At this time my youngest son is about thirty-five minutes into our dining experience from the first food being brought out and still has no food. I ordered the half rack of BBQ ribs. I looked up the allergy menu for the restaurant on my phone to see if he could have the ribs. I had to share my meal because he was hungry and really wanted some food. The waiter finally bring out my youngest son's food. I asked the waiter about the preparation process to make sure I was allergen free this time. My son finally ate.
Please take my experience as an opportunity to retrain your employees on dealing with customers with food allergies. Service also needs some retraining. Thanks
I have so much trouble showing points earned on my rewards email address can you help Thanks
Went to Friday in port Charlotte, Florida. People there are friendly, especially the bartenders. Love the food. Went to the bathroom on my way out and 3 or 4 servers were loudly discussing selling marijuana. I was shocked to catch a glimpse of our server as he loudly announced his prices. Almost unbelievable, but I've heard worse in my years.
Hi, I just left the restaurant in Midlothian,VA very unsatisfied and the sad part is I grew up around here and have been coming to this restaurant for about 10 years without a problem. Keep in mind I own a large towing company in the area so I'm a regular here. This occurred at 10:45pm, The manager that was a woman was extremely rude and excuse my language but is a complete cunt bitch.... she made a complete scene first rather then fixing the problem....disrespectful not to mention customer service is horrible and the waitress was rude. Not going into too much detail but I've ordered The same thing six previous times over a period of 2 months and I told her that this isn't the correct bowl size and portion for a house dinner salad. It was a little bowl the size of my hand. It was extremely small the size of a "side salad" but I was here for dinner because this is all I ordered. You don't have to specify because I've ordered it numerous times before and also she never asked me what size of they made changes.... she insisted that she was right about how it was served and I was wrong non negotiable and told me I was getting argumentative and walked away with a bitch attitude. I walked out to avoid more conflict.....DO NOT EAT HERE!!!!!!
Hello! Is anybody there? I have read review after review related to terrible/inattentive, even rude service, improperly cooked food, missing ingredients from dishes, and poorly trained and inattentive staff members at locations all over the USA! As an MBA with a vast amount of personal business and worldly "seasoning," I have to tell you, I'd be firing me some people! I'd also be training my people better, and holding managers and staff members accountable! In fact, from what I see, and have experienced personally, your director of operations should be shown the door - and replaced by someone actually able to lead people, programs, and processes! What a sad, sad story you people are writing for yourselves! Rest in peace. The sooner, the better! Remember: It starts and finishes with the customer! Without whom you are not able to keep the lights on!
Host/Hostess Staff - 1 Star
Waitress - 3 Stars
Service Time - 1Star
Accuracy of Meals Ordered - 1 Star
Comfort - 2 Stars
We arrived for Valentines dinner (My Wife, Myself and Our Daughter). The host was rude. I asked for a table for 3 and provided my name. I was not welcomed. I asked for a booth/table in the bar area so we could observe Olympic coverage and was told only if we wanted to set at the bar, same rude host. There were open tables and booths. So we waited a few minutes and a hostess called my name, and I again asked for the open table in the TV/Bar area, she was not polite, seemed put off, but granted us the table. We ordered from a very polite waitress. The appetizer came within 10 minutes, but it took an additional 45 minutes to get served with several apologies. 1/3rd of my daughters meal came first, we then ordered refills on drinks since we had to wait so long and our glasses went dry. Next another 1/3 of My daughters order arrived, along with My order and My Wife's. My Wife's order was all fine, My order was cooked well done and crispy after ordering it to be pink in the middle or medium, I only ate 1/2. My daughters main portion the final 1/3rd arrived as we were packing to leave, we took it home with us. I was just going to state that the best review I could give would be to inform you that we would not be returning to your restaurant, and although that is the case, I thought it polite to tell you why. My small family normally spends $100.00 or more and I am an avid 20% tipper. Your restaurant was not that busy, the parking lot was 1/2 full. I have been there in the past with pleasant experiences when the lot was full. Something has changed at that restaurant and it's not good. I felt like I was being treated unfairly by your host because our race differs and I am middle aged, you can put those pieces together. BTW the men's restroom, while not filthy, was unhealthy looking and the toilet in the primary stall was near overflow and nasty.
I did tip the waitress because she was polite and we felt the whole experience was not her fault.
We will likely still dine at TGI Friday's at times, but not ever at this location.
Thanks for your attention and have a blessed day!
I would like to have my message above forwarded to the proper TGI Fridays MGR. Located in Fredericksburg, VA - Carl D Silver Pkwy