Information, reviews and public commentary for US companies

 

TGI Friday's

Rating
0.603651
Web
www.tgifridays.com/
Address
4201 Marsh Ln.
Carrollton, TX
Phone
(972) 662-5400
Fax
(972) 307-2822
Twitter IDs
@TGIFridays
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dee dee - 13 h 13 m ago

0

We ordered Cobb salad take out, we got back to our resort, it was brown and wilted lettuce. I called and Mark, manager, said if we could to come back in and he would take care of it. We brought salad back and he was soooooo rude. He said it looked okay to him, that we ordered it 90 minutes ago (we needed time to order, 20 minutes, get back to room and then drive back in traffic to TGIF). He said in other works it may be best if I did not order that again. He did not want to return our money, I told him I am calling corporate, he said the call would only come back to him anyway. Very cocky. He said "Im not gonna argue with you, he did give us back our money. I never seen anything like this. Would never, ever return to TGIF I see they have lots of complaints.

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Mrs. James - 1 d 14 m ago

1

Waiting over thirty minutes , no one came to ast us with anything . Had to get up and ask the young lady to see who was the server, she replied back that it was only to servers in the restaurant to serve. It was unprofessional and under staff....... just left a little at 5 Sunday afternoon

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Erica Robinson - 3 d ago

1

My fiance and I went to the restaurant in Silver Spring, Md on Tech Rd. We decided to sit at the bar which was an absolute mess. We had to sit at the bar with dirty plates from previous customers for at least 45 minutes until I decided to tell a waitress about it. I informed her that the bar was a mess and we were very uncomfortable eating in that type of environment. She said she would clean it up immediately but only picked up 2 plates. Another employee had to come to clean up the rest of the mess. I love Fridays but the staff needs to do a much better job cleaning.

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Sarai Bailey - 10 d 5 h ago

1

I received a call from corporate about a little over 2 months ago about an experience I had at your Bloomingdale, IL location and explain everything that happened while me and my friend dine there. Now we dine there faithfully every Wednesday and maybe every other Thursday as we consider that our girls night out. The person I spoke with (I can't remember his name) totally understood my concern about how me and my friend was treated. He advised me that the GM would look into it and in the mean time, the next time I'm in Fridays that dinner would be on them. I took that as a gift card would be coming soon as I have heard that saying before from different restaurants. It has now been over 2 months and no gift card, no email, no nothing and to top it all off they never did contact my friend who also emailed corporate. It's good to know that Fridays how Fridays treats their loyal customers.

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VERY UNHAPP CUSTOMER - 4 d ago

A year ago, I had food spilled on me at the Stow Ohio location, I too was told that the next time I came in dinner would be on them. It never happen. Today, I was again insulted see my review title very unhappy customer. Friday's is not very friendly toward people of color and this location has no idea that the only color they should be concerned with is the color of money. They will never get a nother cent from me and my family again and I will be telling all people of color not to go to this location because of the negative racial comments the manager said today

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VERY UNHAPPY FORMER CUSTOMER - 4 d ago

0

People of color should avoid this location at all cost. Manager today made racial jokes about people of color and chicken. I ordered a chicken dish and it arrived without the chicken, the manager told me there must be something wrong with my eyes because I could not see the chicken. Dish arrived cold and without the main ingredients which was chicken, I ordered Chicken Nachos, not cheese and onion nachos. He told someone in the kitchen that "Those people" expected a whole chicken for a little bit of money. Did not look like the photo on the menu and was brought to me cold, the cheese was not melted and when he decided to show me the elusive chicken, he put his finger on the food. Nasty Nasty and people of color should go some place other Than Fridays for a meal. THEY DO NOT TREAT PEOPLE OF COLOR AS HUMANS.

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Sara Hines - 9 d 8 h ago

5

I worked for TGI in Anchorage AK. In December I delivered food to a table. When handing a plate over the table I felt an immense pain. I left work early and went to the ER. I had herniated my back. And this is not the first fall or slip I had and had to seek medical treatment. My complaint is not once has TGIFRIDAYS allowed me to seek workman's comp. which I am pretty sure is illegal!!!!

Please tell me what I can do to get a case opened or who I need to contact. Or do I need to just go to the state? John Delongchamp is the GM, Bruce Burnett is the owner.

Sara H.

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Larry - 10 d ago

5

I want to know why friday's don't have a restaurant in Fairview Park Ohio, or in North Olmsted, Ohio these would be great spots to open in, you would make a killing there. there is one in Westalke and Brooklyn Ohio, to far for people to go. I love Friday's. there are plenty of places open just waiting for Friday's. Thank you, A good customer

Larry

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Latasha - 10 d 7 h ago

0

I'm writing a complaint about my service at TGIF Fridays in Williamsburg Virginia. Soon as we were seated it took 15 minutes to get a drink and I had to go complain to one of the managers and they didn't do anything. Then the waiter name Joseph came and took our order. One of the managers baught our food, the waiter never came back to check and see if our food was okay or anything. I pulled the manager to the side and all he could say was "I will have a talk with him" and that was all. I will never come back here.

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Not a happy camper - 12 d 11 h ago

0

Good Morning,

I am writing you today to inform you about the TGI Fridays at 1101 Shoppers Way, Largo Maryland 20774. After a hard work out in my yard I thought myself and my friend would check out the 2 for $20 special that we had been seeing on the TV commercials. This is the second time that we went to Fridays and absolutely none of the employees knew what we were talking about when we to asked SEVERAL times to see the 2 for $20 menu. The first time was at the Fridays in Greenbelt Maryland. The first time we were sitting at the bar at the Greenbelt Maryland location and asked for the special menu when at first she didn't know what we were talking about and then the manager came over, didn't know what we were talking about and after a few minuets she pulled from under her bar two menus. Said she didn't know that special was going on. The second time we went to Fridays at 1101 Shoppers Way, Largo Maryland was this past Monday for my birthday. Birthday was on Oct. 4th but had to work so we went Monday Oct. 8th.Once again we wanted to take advantage of the 2 for $20 deal we had just seen the commercial for. Once again the the employees were not knowing what we were talking about. After about 15 mins SURPRISE! the menu appeared once again. This led my friend and I to feel like the employees are trained to hide the menu's. They even tried to discourage us at the Greenbelt Fridays telling us that the special deal meals were small and wouldn't be enough for us?? Is this how you are training your employees to discourage the very specials you advertise???? NOT GOOD! Also I wonder if you ever visit your locations. Like pop call when they don't know you are coming. The Fridays on Monday evening in Largo Maryland was Horrible!!! We were there Oct. 8th around 5 in the evening. I thought I was at the CLUB!! The Hip Hop cussing music was so LOUD that I could see why middle aged folks such as myself and my friend would not go there!!! I have heard from others not to go to that Fridays but I didn't know it was like that. Myself and another patron complained about the dirty nasty silverware. The manager said they were water stains that's all. Each set they gave us was nasty and looked unwashed. Finally on the the employees brought me PLASTIC WARE. I was too through and decided to just wash off the smuggie silverware NOT GOOD. Why must they play that Hip Hop music so very loud??? People want to come and eat and relax not leave with a headache! Please go and check on that place. It's ghetto, ghetto, ghettoooooo! The manager needs retraining! Please Advise, Cynthia Neal phone: (hidden) 0r (hidden)

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Anonymous - 14 d ago

0

The T.G.I. Friday's In rivergate Nashville tn has HORRIBLE service not only did we try to place an order after we ordered we waited 20+ minutes in and then the bar tender claimed it wasn't anymore mashed potatoes the cook came out and stated "I just wanna turn everything off." We want our money back , a coupon or something this is bad!

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Brian - 14 d ago

0

Please have district manager contact me, I would like a refund on my dinner. RE: Date of Experience 10/08/2018 Restaurant located at 45001 Schoenherr Rd Shelby Township, MI 48315 Check # 761 Facts: I brought one of my clients in for a late lunch/early dinner.... Our Experience as follows: Our waitress disappeared on us for long periods of time, when she finally came back to our table she was crying. Ten minutes latter, we heard loud screaming from the manager on duty; coming from the kitchen area. Never in my life would I scream at any of my employees in front of customers, very poor management skills. Then to top it off, our order was delayed for over 20 minutes, while the manager and waitress were again fighting in the dining area. When we finally got our food, it was cold. We waited ten minutes to order. We waited almost 30 minutes for our food. I waited ten minutes for our bill. And to top it off it took them 10 minutes to bring my credit card back. $39.48 for the food. $8.00 for a tip....I only gave the tip because we felt sorry for the waitress...! I hope a district manager contacts me and explains what kind of restaurant expects return customers when managers and employees are fighting with each other. In fact, look forward to hearing from the corporate office regarding this matter. This was the worst experience I have ever had at a franchise restaurant. Brian

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C. R. - 14 d 11 h ago

0

complaint over email weekend but I'll say it again...

So me and a couple of my friends went to the location in Towson, MD. Never again will I'll be back. My table had 2 servers and although they were nice, for 2 whole hours they kept getting our orders wrong. We all ordered drinks at the same time, 15 mins later, everyone received their drinks but me, mine came 15 mins after theirs, my drink was disgusting. After ordering our food, it came over an hour later and it was cold. I wanted to order some food and dessert to take home to my kids but I didn't want to wait another hour for it. The manager on duty (wish I could remember his name) was rude. He had an attitude like he didn't care at was going on. Now I've been to this location a few times but this will be the last time I'm going there. I love the food but he service was bad.

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Upset Hungry Customer - 14 d 13 h ago

0

Went to the Plantation, FL location and we had to be moved twice just to get service as where we were sat the first time, nobody came at all to take our order or even give us a menu. Team members walked right by. I wanted to leave right then and there but gave them another chance. We were then sat in a booth and when we went to order drinks (alcoholic) my boyfriend presented his ID which is valid and issued by the DMV but the waitress said they do not accept Vertical IDs yet that is the only ID he has and is his drivers license as he is over 21, born 1/30/96 but was issued that licence before turning 21 and it has not expired yet. We asked to speak to the manager. He came over and asked if we had a passport. Who carries their passport to a restaurant?? They did not even look at the ID, just glanced at it. Aren't employees trained to tell the difference between fake IDs and real ID's? It has a hologram on it. They did not even look at the date and said it is a Fridays policy and if we have ever been to a Fridays before. Yes we have and have never been turned down due to his ID being vertical since he is over 21. I loved our bartender in Orlando. We then had to leave because we were not going to stay where first it took 20 minutes just to get a server to come to us, then the server wreaked of cigarettes making us feel sick, and then not accepting a state issued ID because it was not horizontal and we needed a passport. We came there to eat and spend money and have a good time out and they ruined that with their lack of service and harassment. The staff also did not look friendly whatsoever. I liked this location as it was close to our house but we drove out of the way to another location and boy what a difference. The staff was so friendly, we got service right away, and his ID was checked as well as mine and we were served as we were over 21. That Plantation Fridays and the staff put such a bad taste in our mouths though that I want to write to Corporate as that is unacceptable customer service! We just wanted to eat and enjoy our Sunday night, we were not causing problems but nobody at that location seemed to want to work or even accept our ID which was State issued, you can even scan it if you want to and it will come back as valid. They ruined our night and it was a good Sunday until that Fridays and the unfriendly staff.

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Manny - 15 d 20 h ago

0

Went to TGIF inside Sam's Town Hotel and Gambling Hall in Las Vegas, Nevada.

I was with my Mom and my sister and we decided to have a dinner and try their Full rack of ribs.

while my sister and mom ordered the lobsters. I was given my ribs but it comes with mashed potatoes, so i called back our waiter and ask that my ribs comes with a coleslaw and french fries. Few minutes came by and my coleslaw arrived. took a spoonful and immediately i tasted a very sour ,nasty, spoiled, rotten slaw. put them on the side and tried my ribs which is very dry and over cooked. So is the french fries, hard and and old. Complained right away to my waiter and i asked if i could talked to the manager. The manager (She) is not even very helpful and even tried to trick us on adding food item on our tab for which we never ordered.NOt a very good place to eat. NEVER going back to this place.

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Steffie - 16 d 16 m ago

0

Made what I thought was a reservation through your website on Open Table on Sat 10/6/2018 for 8 PM for 2. Arrived at the Greembelt Md location at 7:50 went in only to be told that they dont honor reservations on the site. The teenagers were so DISRESPECTFUL but also the manager was too..was told that our name would be added to the wait list which was already 40 mins. If you need my contact info I will gladly provide it

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Ally - 16 d 8 h ago

3

We need a Friday's in Birmingham Alabama.

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Gina - 23 d 14 h ago

0

Dearborn, MI Fridays is the worst. The service is super slow and menu is awful.

There is always a sour smell around the bar area, the bar staff takes forever to greet you and take your order. Went there on 9/28 at 730pm and sat at the bar.

They had no hamburgers and the place was practically empty. Never got a refill on my pop. The bar staff was constantly chit chatting with other workers about what seems to be nothing. She did not keep checking on us to make sure we needed anything else. I truly despise poor customer service. I will not visit this fridays again!!!

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jacard mfg. - 25 d 22 h ago

1

ATTENTION VENDOR HOPEFULS, I was a vendor for this corporation since 2010. There were times that managers would call me 2 days before their inspection, knowing they had an inspection weeks in advance, and ask me to perform service before inspection, and agreed. We are located in south Jersey, we would drive about 100 miles to pick up the materials needed for the work. Then, drive 100 miles back to our shop to put together all of the elements needed for their installation. Then, drive 175 miles, or more, the next morning to their location in Philly, CT or New York State, exceeding the cost of the invoice. They would ask for an accommodation to split the bill over 2 months because they were slow, which we happily agreed to do, and then waited 5 - 6 weeks to get paid if the manager was kind enough to submit the invoice to the corporate office.. From Central Valley New York, to Eastern PA., we accommodated their requests. This went on for close to a decade. Just this year in 2018, we discovered that our services were no longer needed. I messaged "NoDil" , as instructed by one of the NY locations, at corporate with an email basically begging for our position back after 8 years of dedicated service, and a reason why we were out. How accommodating was he and this corporation to take 3 seconds to explain. It's been over 2 months, no reply. So, a little advice to vendors who are qualified and actually care about taking care of your clients... don't waist your effort on a company like this. There is no future in it. And, for those of you that would say "maybe we did a crappy job" why would anyone keep someone around for 8 years if they did a crappy job?

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Former employee - 27 d ago

0

As a former employee, TGIFridays has to be one of the worse places I've ever worked at. The TGIFridays in Asheville,NC has to rank as the worse. The management is a joke, they feel like they have the right to insult and destroys their employees emotions. Every time they get a new employee, the new employee sees how horrible it is ran and quit. Recently a girl got caught being high on opioids and broke in and stole 300 dollars from the office and they kept her like she never even did it. They over work their employees and when the employee asks for a chance for a day off, they get upset. I feel like if the customers truly knew what went on in the kitchen, they'd be out of business within a week. I highly recommend to never work or visit the TGIFridays in Asheville,North Carolina.

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wronged customer - 28 d 4 h ago

0

dont eat at tgi fridays in miller park stadium EVER

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Disgusted!!! - 30 d ago

0

Will never go back!!! You guys have gone downhill, not worth having a reward program when it doesn't even encourage me to go back. The one in New Tampa floors filthy, food all over. More tables dirty than clean and the staff too busy bickering among themselves. I'm gone with TGI

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Anonymous - 30 d 5 h ago

0

Horrible service! Will never go to the one in Willow Grove, Pa. All wait staff on their phones. When we ordered our app we did not have plates to put our food on. Never had drinks refilled. We were the only ones in our servers section. Had to ask for everything and it took about 10 minutes for each request to come.

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Kim Barnett - 30 d 5 h ago

1

I have been coming to your establishment in the Lancaster park city mall. I ordered a steak that was to be be cooked medium but came on my plate raw. I will never send food back because of what may be done. The waitress was very nice and asked your manager if they could do anything for me. She came back to tell me I could have a free desert. I wanted my meal to be write and not replace it with desert. I'm very disappointed. I will never come back again.

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Just another anonymous customer - 44 d ago

OMG I do not give Fridays even one star! Live in Vegas was going to go to the TGI Fridays at The Orleans Hotel luckily we called First and they had no electricity no gas and as they told us no food. Had to go to the Gold Coast hotels TGI Fridays. Think there was only one waiter for probably the entire place I don't know that's an over-exaggeration obviously but I do know that the guy help that helped us had about six different tables we were there before everybody else we were there for over an hour and a half and 25 minutes of it was waiting for our receipt which he said he would get us when he came back to the table he came back and asked if we want some dessert when we already told him we just wanted to go container and our receipt. It took another 15 minutes. The food I got two lobsters and steak the steak was extremely small the lobster that came with it was undercooked the lobster on the side it was good. I was brought the wrong side to my plate so they had to go get the brussel sprouts and they brought it to me separately which they charge me $5 for and I couldn't eat it it was hard as a rock sitting there. 4 awhile apparently and it tasted awful. Even my fiance tasted it and he had to take it out of his mouth as well. The waiter made sure that each table knew that the reason he wasn't helping them at that time was because he was helping the other table and that he would get to them after he got to the table that was next. I do not think that every table needs to know that they're going to be taken care of after the other table because it's one person taking care of all the tables he should be calmly quiet and take care of one table and then take care of the other table instead of making excuses. We ask for a refill on our drinks that took about 15 minutes and then the people next to us they didn't have any napkins we gave our napkins the waiter walks by with glasses in his hand and said wow I found some glasses now I can give you guys drinks needless to say he brought out their food they have the napkins we gave them they had no drinks and they had no silverware either to eat their food which was as bad as ours because we asked. We won't go back to TGI Fridays because the service was terrible the food was even worse and being there an hour and a half just to get have a meal is ridiculous when we were the first ones in there. We came in at 5:30 to get the special and we didn't get out of there till almost 7:30. We won't go back again. We live in Vegas we know what it's like to have to wait for table and food because it's busy but there was five tables there and it was ridiculous and what was more ridiculous is him telling one table he take care of them after the other table because he had the next table to take care of as well and basically that's what was happening I mean who gets their food before their silverware and their drink and any napkins. I can't say one to walk out but I can't ever walk out without paying for food no matter how bad it is and did leave a tip no matter how bad it was. Everybody has to Liv and after reading the excuses from the employees here I'm glad I left a tip after all even though it wasn't deserved if they're not getting paid by TGI Fridays no wonder the service is so bad and the food. Oh and to the person giving all these smart ass responses to the comments people make screw you too you're just as bad as the company and the service and I don't give a s*** what you think Again TGI Fridays you don't deserve one star and I Won't Go back! TGI Fridays you suck!

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White spruce TGIF needs to close - 32 d 3 m ago

0

I could write one Just as bad about White Spruce Brighton Ny!!!!! They should shut there DOORS!!!

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