Information, reviews and public commentary for US companies

 

TGI Friday's

Rating
0.600579
Web
www.tgifridays.com/
Address
4201 Marsh Ln.
Carrollton, TX
Phone
(972) 662-5400
Fax
(972) 307-2822
Twitter IDs
@TGIFridays
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kirsten desouza - 7 h ago

0

hi!to whomsoever this may concern.i was a recent customer of your restaurant 50st if i am not mistaken on time square new york where i had a horror meal.at first we stopped thinking we could get a quick meal and leave but it took about 45mins for the food to reach me and my starving family. and when we got the1st dish,the steak it was well done instead of medium well done.the worst and absolute horrendous part was when i was munching into the burger a 2inch hard steel wire pokes me and gets stuck in my gum. we did get a meal at the end of the long day and neither did the manager do anything to help us out all he said was"I'm going to complain to the suppliers"which is only benefiting you guys and not me...i am very dissapointed and upset as this was our 1st time at tgi Fridays..i hope reading this you will do something for us and do the needful thank you

(hidden)

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sheron - 1 d 10 h ago

1

to the one in Ontario this saturday we were closer to home so decided to go there.

It was very distasteful how the young kid who was obviously seating people came over and when we asked to move looked at us as if we had just asked something impossible. at that time it was very light indeed in the restaurant there we tables galore (4 seaters) we asked to be moved to... becuase we have been to many places before and it has never been a difficult task to do so. When we pointed out the several tables on each sid this kid had the nerve to answer a customer this " Well we dont want to put to many people there because it's just one waitress"! mind you he just seated next to us another couple just the 2 of them to a 4 seat table. We pointed out another table and he "well we dont want to put too many people there to" then not want to accomodate us, he says , Well there's only table up there at the bar area, you can go to" Yet we had the who place with several tables that we could have been seated on. He takes us up towards the bar area and expects us to sit on the high chairs on the tables there. "this is where I will disclose the fact that we were not small ladies at all, i myself am Big and tall & my friend was also. I feel absolutely offended that h did this as if it was supposed to be funny for 2 full figured ladies to be seated on these stools. When we asked is thre no other tables we can sit on , he said well you can move into a booth, there was no was we were going to be comfortable there. i my self then asked, you know I can see the manager so I can ask for a table.. he left and came back without the manager and said well theres tables down there you can sit on.. to add further insult to what was already a fustrating moment he decided to try and squish up btween 2 tables that were seated on both sides expecting up to be comfortable there. Never in my life have i felt dissapointed and upste at this experience. I recently have seen the outrage of the way people have been treated at starbucks and other places that this is something that we will be looking into if need to with the media. Because I we got treated like this because we were full figured women then this is disgrimination on a whole new level. I have been so fustrated that I feel it needs to be address. I expect a response in regards on how this will be handeled because we have been to many fridays and spent our money there and to be treated like this at this location is abosolutely a disgrace. this kid should be ashamed of himself. I will be calling the restaurant to complain it has caused me such anger that i had to calm down in order to send this mesage to get my point across. i hope this message gets sent to corporate. because in pursuing the way we were treated it should be.' we decided on our own to move ourselves, the one silver lining was asking the young lady who was the waitress at that area if we could move to a bigger table that she was ver accomodating to allow us to do so, she was very attentive in serving us. However her efforts will not erase the disgusting way we were treated by this particular kid who worked that saturday. I wish we never went there that day.. it is an experience we hav shared with our families and friends and they have told us to seek out media to complain but I am going to start fromt he top and hope this gets addressed.

From a long time unsatisfied and appalled customer .

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davey - 2 d 19 h ago

0

robinson pa.fathers day.2018.every restaurant in area jammed. overflowing into parking lot.tgif maybe 20% full.staffed by kids.likely managed by kids.painfully loud gangsta rap on stereo.clueless server. in an area where patrons religiously fill restaurants,they all knew something i did'nt.now i do.

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Disappointed - 3 d 12 m ago

0

On line ordering sucks. The restaurant where we ordered from says the don't have anything to do with online ordering. Well where does the food come from also we picked it up there too!

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Celeste - 5 d 11 h ago

0

I just left this establishment, came here for my nephew's 9th birthday because for some reason he loves this place. I was greeted reluctantly by the staff member who's main purpose at the door is to be welcoming. However, she did not seem to be fond of my "crowd". Our family came with great spirits and left with my nephew very sad by the treatment. The woman at the door fanned me off with her hands as if to say "get out" or "we can't accommodate you" after I simply and kindly inquired about the seating arrangement. For a franchise to have families treated this way is beyond me. Especially since she welcomed the Caucasian family that came immediately after us with a warm and welcoming smile and eager tone. I am unsure as to how the training process is in this business but I am sure everyone is to be treated as equals. Money from an African American family is the same as that of a Caucasian family. I hope this will be taken care of, because as a professional woman who carries herself well, I did not expect this treatment. Please rectify this matter, for I am taking it further. I felt very disrespected and degraded by this episode.

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Don't like disrespectful staff - 8 d 10 h ago

0

Disrespect. By a ghetto TGIF call. A manager.I called in a order for a rack of ribs and a order pot stickers. By the i got across town. I found. Out that the there was no sauce in the containers I called back to TGIF the manager said there was sauce in the bag . then she. Just hung up the phone.

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Jasmine - 10 d ago

0

I was charged $200 bill which shouldn't have even been $200 the staff was rude at Philadelphia location center city my family paid half the bill and left we was offered 10 percent off by the hostess for the long wait because it was a party of 30 taking up space doing my math with the 10 percent my bill should of roughly been around $95 not $200 and the manager mike very RUDE I will never return neither will my coworkers or family's members to this place

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Charles - 10 d 11 h ago

1

My wife and I were at the Fridays in Green, OH. We found the take sticky, you could actally here the stickiness of the floor. My wife's chicken brushetta had a layer of grease in the pan. I had the bacon wrapped shrimp, I was expecting more flavor. The bacon did not look cooked. The jasmine rice had no flavor. Meal was adjusted, after some mis communication with the waitress.

But doubtful if we will go back.

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Charles - 10 d 11 h ago

1

My wife and I were at the Fridays in Green, OH. We found the take sticky, you could actally here the stickiness of the floor. My wife's chicken brushetta had a layer of grease in the pan. I had the bacon wrapped shrimp, I was expecting more flavor. The bacon did not look cooked. The jasmine rice had no flavor. Meal was adjusted, after some mis communication with the waitress.

But doubtful if we will go back.

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Kylee - 10 d 13 h ago

0

I am so disgusted with the visit I had. I went to Fridays in Everett on Sunday June 10th around 4 o'clock with a group of 14. We sat at the high top tables near the bar. I ordered a philly cheese steak burger with french fries as my meal. When i received my food I began to eat and as I was eating my french fries, i found an EATEN RIB BONE inside of my french fries. I was so disgusted. I called over our waiter (who was very nice) and explained the situation, he was very apologetic and said he would get the manager for us. The manager never came, so we asked for him again. He finally came out after 20 minutes and was so rude i have never seen anything like it. He said that there was nothing he could do except take it off the bill. We told him that we were very upset and would most likely not eat here again, he said "that is fine" and then walked away from us and never came back. Our bill was over $200 and i am so disappointed and disgusted with the situation. I have a picture of the plate as well that I would be happy to share.

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Muhammad - 12 d 5 h ago

Shahada Muhammad

I was at Friday's on June 6, 2018. about. 10:30. Clearly one can tell I am Muslim. We were told they would not serve us. I left without incident. However after leaving I sat outside to see if the next group of people would be served. I saw them eating and drinking. And the staff know I saw this. I still left without incident. What would you do?

My 5000 Facebook friends read this.

Heads up dear Muslim family, Last night when it came time for us to break our Ramadan fast we went into Friday's to eat. I am alway's dressed like a Muslim. They would not serve us. We was showed to a table, and given menus. Then one on staff came and told us they could not serve us. I was extremely upset. How dare you all not serve me and my children. Heads up my dear Muslim family here in Denver Colorado we need to cover to eat here. I don't ever plan to cover my Islam to eat at Friday's.

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Glen - 11 d 6 h ago

Merica!!

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Glen - 11 d 6 h ago

I'm sure an Islamic restaurant would be ok with my cut off Jean shorts

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Mary Perkins - 14 d 11 h ago

3

Completely ridiculous you don't accept vertical ids . I'm 27 years old and been turned away..

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Muhammad - 12 d 5 h ago

I see there are many who have had a problem here.

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Glen - 11 d 6 h ago

Sorry they didn't bend the rules for you Mary. Oh but I'm sure your vertical ID will bend

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HalisMom - 28 d 3 h ago

0

I don't know where to begin. I don't typically complain when dining at chain restaurants, but my experience last night was so disappointing I need to speak up.

It was late and we were hungry so in the interest of time we decided to go to TGI Friday's instead of going home to cook. My husband and I arrived at the Bayshore NY location at 8:02pm and were promptly seated at a booth with a sticky table and crumbs on the seats. I washed it down best I could with a wet napkin. It wasn't very busy as there were plenty of open tables AND plenty of available parking spots! At 8:12, the woman who seated us asked if anyone had come over to us yet. When we said no, she took out drink order of 2 Coke Zero's then asked if we knew what we wanted. We ordered the Spinach Florentine Flatbread appetizer, I ordered the Parmesan Crusted Chicken and my husband a steak and shrimp combo. Our server brought us our drinks and introduced himself. At 8:36 (24 minutes) our appetizer still hadn't arrived so we flagged down the woman who seated us (I had to stand up to get aomeone's attention) and asked her to check the status. Within a few minutes, or server brought our flatbread. Cold and limp but still quite tasty. It was 8:56 when our dinner arrived. 44 minutes after ordering! My chicken was burnt and dry to the point it was inedible. It was late so I just pushed it to the side. The broccoli was yummy so I ate that, and my husband ate all of my mashed potatoes as well as his own since his steak was to cold to eat. So those must have been good too. At 9:07, our server asked us if we want dessert. Yes! 2 coffee's and a Brownie Obsession to share. The coffee came right away but it was cold. I waited... and waited... finally at 9:17 I got up and went to the microwave I had seen in the take-out pickup area to heat my coffee. THAT got their attention. Our server ran over to me and asked what I was doing. I told him my coffee was cold and since he had disappeared, I was going to heat it up myself. He nuked my coffee for 20 seconds and gave it back to me . The brownie came at 9:20 and it was a melted mess. It should have come in a glass because the hot brownie and over abundance of hot fudge (not in a good way) had turned the ice cream into soup. Asked for the check at that point. We had a few spoonfuls of our dessert since it was all we could salvage, then we just left it as it ran off the plate onto the table. The final blow came when I went to the restroom before leaving. Filthy. Dirty. Disgusting. Strong odor of old urine, God knows WHAT in the sinks, my sneakers stuck to the floor as I walked and all of the toilets were stuffed with paper and has piss all over the seats. One of the stalls had what appeared to be dried blood on the wall, but who knows? It could have been feces. I will never go back there EVER. I'm not expecting a gourmet meal fromTGI Friday's, but I DO expect good service and food that I can eat. 95 minutes and $60 WASTED. It's now 4:15am. I'm still hungry and so looking forward to 6am so I can make myself breakfast.

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Glen - 11 d 6 h ago

Wow...youre writing a bad review at 4:15am,get a life and go back to bed

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Al217 - 15 d 12 h ago

0

I don't get why they don't accept vertical IDs. I think it is a ridiculous idea. I wanted to give Friday's a shot, I ordered an Apple Martini. The server asked for my ID, she said the she could not accept it because it was vertical. Friday's is a complete JOKE.

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Tammy - 15 d 16 h ago

0

I have been calling the 800 number to let Albert know about his manager Tim and how he is treating me he singled me bout to his bartender said I can have 2 an hour and if I had more the bartender was fired I've been singled out!! I can't buy any one a drink cause that would be more then 2 and he has said stuff about me like I'm crazy I need to be on meds well I am but that's my private life I am being singled out for complaining about him and how he treats people and how he acts a little over 2 wks ago on tiaras last night he drank here at Friday's and the comped it all then got mad cause Tara friends were here to say goodbye he cussed in front of customers and I want to speak to Joey Chapman he needs to know what this manager is doing and that he has employees that don't want to work on his shifts he gets mad throws things and cusses!! Plz tell Mr. Chapman I would like to tell him stuff!!

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Anonymous - 16 d 8 h ago

Brenda K

Went to your Fridays on 306 in mentor Ohio on Monday June 4th because of your advertisement on tv during the Cavs playoffs Sunday. Went to get your ribs you advertised but was told that ended Friday and the manager wouldn't honor the special. They said it was corporates fault so we went across the street to smokey bones. I can see by the reviews that corporate could care less about their customers but wanted to say my peace anyways. I worked in retail for 20 years and if we left a tag up we had to honor it. I will never go back to Fridays and will be sure to tell anyone who mentions a restaurant. This is why businesses go out of business.

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Miss W. Brown - 17 d 3 s ago

0

I WAS VISITING YOUR TGI FRIDAY'S RESTAURANT 3 FRIDAY'S AGO AND I WITNESSED 4 FEMALES COMMITTING A SEX ACT IN THE BOOTH ACROSS FROM ME AND MY GUEST...NOW THERE WERE CHILDREN, TEENS AND OTHER ADULTS WHO WITNESS THIS FOOLISHNESS...AND BECAUSE THE WAITRESS WAS ONLY CONCERNED ABOUT GETTING HER TIPS THIS WAS ALLOWED.

I AN A PAYING CUSTOMER SHOULD NOT HAVE TO DO YOUR EMPLOYEES JOB.!!! THE MANAGER WAS ALSO NOT CONCERNED ABOUT THIS MATTER EITHER.

NOW I HAVE CONTACTED YOUR CORPORATE OFFICE AND HAVE NOT RECEIVE NOT ONE SINGLE WORD FROM THEM...AND TO THAT I SAY " SHAME ON YOU TGI FRIDAY'S " SHAME...BUT WHEN YOU HIRE LITTLE GIRLS INSTEAD ON ADULTS THIS IS WHAT THE PUBLIC MUST PUT UP WITH.

NOW I CAN DO A PSA ON YOUTUBE, FACEBOOK AND THE NEWS STATION OF MY CHOICE. ALSO WHEN I GO ON STAGE ( OH !!! DID I NOT SAY THAT I AM A CHRISTIAN COMEDIAN ) AND TELL EVERYONE ABOUT THIS MISHAP AND NOT TO USE YOUR RESTAURANTS I WILL NOT BE A LIAR ABOUT JUST WHAT IT WAS THAT I SAW...GOOD DAY TO YOU TGI FRIDAY'S SEE YOU ON HBO !! AND THE NEWS !!

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Disappointment - 17 d 12 h ago

0

Today was HORRIBLE I and my husband will NEVER go to a fudging tgi again our waitress (gabby) was very unprofessional no way around it ppl like her will LOSE plenty of patronizing FOLKS like us.#1412 store

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Carm - 20 d 19 h ago

I will never patronize any of your restaurants as long as you advertise on ABC.

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Rhonda - 21 d 18 h ago

1

The salmon size is a joke

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