Information, reviews and public commentary for US companies

 

TGI Friday's

Rating
0.593947
Web
www.tgifridays.com/
Address
4201 Marsh Ln.
Carrollton, TX
Phone
(972) 662-5400
Fax
(972) 307-2822
Twitter IDs
@TGIFridays
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Day - 9 d 18 h ago

0

Went to have a drink and food and as I was drinking my margarita and a small piece of glass cut my tongue that came out of the margarita glass. I will never ever dine at Friday's again.

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Barnes - 10 d 19 h ago

1

I am very disappointed in Fridays. I made a reservation for this past weekend at 3pm and had to wait hour and half before i got the table that i requested because a server failed to look in system to see if that had any reservation and the mangers were no help. What the point in making a reservation? I could have just walked in for all the BS I dealt with.

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Anonymous - 13 d ago

0

Food terrible. If you want to wait 1 hour for salad, soup and nachos which were the worst i have ever eaten. Coffee cold. French onion soup bowl of broth. Salad bowl of lettuce and nachos had no topping on it. When complained was told others liked the same food. Took another 20 minutes to get check. If you want the worst meal please go to this fast food restaurant to throw your money away.

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Anonymous - 15 d 4 h ago

0

I ordered Uber eats, which I frequently do weekly from this Bensalem, PA store. I did not receive a receipt in my bag to scan for my rewards. When I called the establishment, I was placed on hold twice for ten minutes each time being transferred from one person to the next. When I finally was able to speak to a live employee, all she did was take my phone number and say that someone would return my call, which never happened. This incident happened to me in the past, in which I did not receive a receipt and when I called the store, the employee typed in my phone number and instantly applied to rewards points to my account. I would like my points to be applied immediately as I have been a loyal customer for years. My total was $33.89 and my account can be looked up with the information provided. Thank you.

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Ryan - 15 d 9 h ago

0

Currently on holiday in NYC, and I have just had the WORST meal of my life, and not just from tgi's. Having used TGIS across the UK and USA frequently. A simple chicken sandwich and fish and chips. Meal arrived within about 20 minutes. My fries cold and my mother's fish cold. We drawn the attention of our server Khan who spent about 5 minutes arguing that their food isn't served warm, yet the menu says made to order?Another colleague joined the arguement and said he would get me fresh fries and my mum a fresh meal. I went back to my now barely warm chicken. 20 minutes later the new meal arrived along with my fries... to which we where both over eatting. No apology still to this time and I have asked for a manager, who arrived briskly at the same time as our food, spent time talking to him about the quality of our meals and how we would have been better to go for a poor fast food meal. Donald, the manager returned some time later and asked how it was, our meals had barely been touched. Our experience was ruined. Returning later he offered us 20% of our total bill, what an insult. Finally after further time he returned with a final offer, removed the fish and chips and we had to pay for my pathetic burger and cold fries. What else could we do but pay and disgustingly leave.

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eat elsewhere - 15 d 19 h ago

0

I would avoid their awful, limited and unhealthy menu. There are not many items on the menu, comparatively. Had their broccoli soup which was tasteless and unappealing. Their bbq chicken salad was all iceberg (garbage). Service was slow. Took 15 minutes after I was seated for waiter to arrive. Management was dressed like a slumber party, no smiles and a 'like sucks' attitude. There was a dedicated person cleaning who was dressed as a homeless person. The waiter was friendly but the rest of the staff hated life. I have not been in a tgi fridays in years and now I remember why.

Plus you cannot send email becasue the tgi fridays web site will not send or forward responses nor does it recongnize a zip code that begins with zero.

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Rick Mudd - 16 d 14 h ago

I recently had a very minor service failure at a Fridays. I was unhappy. I called and spoke to three different persons at the restaurant...not because I wanted to...because they kept handing the phone to others. I was promised by the "manager" that the General Manager would receive my request to speak to him. I am sure that message was NEVER relayed. I filled out an ON LINE complaint form and received the boilerplate response..."someone will call you" . That did not occur....of course. Then I discovered ALL OF THESE. It is a shame such a large national chain fails to reach out to the persons that complain. I am sure they feel other business will replace the unhappy persons.

Thank goodness we have other choices

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Brooke Beeg - 17 d 10 h ago

2

Bring back the only meal good at TGI Friday's- Chicken bruschetta pasta!

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Margi - 21 d 11 h ago

2

I doubt anyone cares, but my bacon cheeseburger meal with a side of four onion rings was embarrassing for your business, It was much smaller than in the past and FOUR onion rings that tasted like cardboard. WOW this company is on a slippery slope to going OUT OF BUSINESS. I see all the signs. Someone needs to wake up or you will be gone, I am guessing, like many other mis-guided companies, the top of the company is paying itself first and cutting quality for their fat pay checks. It sure shows...No lower prices with these smaller portions. Oh, and we went to TGIF because our first choice was so crowded we could not get a seat...No problem getting a seat at TGIF. There were 5 others seated at the bar where we were. again, sad to say bye, but if corporate doesn't get a grip you're gone.

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Dorothy Gehlhausen - 24 d 8 h ago

0

The absolute, and I mean absolute worst restaurant experience i've Had in 40 years. I was told by the manager that if I didn't like my food, I could make it at home myself and then was hung up on. I was not allowed to know the franchise owners name and was told to call the national cs line who told me to call the restaurant who told me to call the cs line who told me to call the restaurant who said the GM would call me back at his convenience. NEVER AGAIN I DON'T UNDERSTAND HOW THEY STAY IN BUSINESS. TAKE MY WORD FOR IT, DON't waste your money or emotion.

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John & Wendy Kelloway - 25 d 15 h ago

0

On Saturday, November 17th we attended your TGIF Opry Mills Nashville location. After several hours of shopping and with our evening event fast approaching ( Pred's Game) my wife and I decided we would grab something to eat. There was quite a line up resulting in a 15- 20 minute. After being seated and an introduction of our waitress, Alesia, we placed our order. Some 20 minutes later our waitress came over stating our order would be up shortly. Well after another 15 minutes and witness others, arriving after us, being served, we were then approached by the Manager apologizing saying our order would be out shortly ? 35 minutes for, are you ready for this, a burger ? Needless to say we were quite taken back and with no excuse being offered, we left !

Imagine you client, and please, never again client, waiting over 50 minutes for a burger and still nothing ! Is this the impression your franchise wishes to project ? I'd venture not which is why I feel compelled to express our frustrations at the service levels displayed @ your Opry Mills Mall, Nashville location!

John & Wendy Kelloway

Windsor,On - CDN

(hidden)

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christine - 25 d 16 h ago

can you please put fridays back in york pa

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tanya bettis - 26 d 15 h ago

0

TGIF IN COLUMBIA, MD needs a lot of help and looking at the other reviews on food and roaches being in the food I'm surprised it still open, The first person you met at the establishment is the hostess/host. they should not be slouched and looking like a person is not interested in there job. Being seated at a small table while a lot of other table is open is not making a great impression and the table is wobble at that, so we move to the bar area where we were past and ignore by waiters walking by looking at us but kept going. I was very surprised that waiters rather talk to each other then work and make tips. There lost we finally gave up and ended up at the Silver Diner around the corner totally different experience great cheerfully, waited on with patience and food was great. Tiffany made a 40% tip for her kindness.

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Raimon L Sandidge - 29 d 8 h ago

0

The Tgif Friday's at the Cap Center. Is the worst place to dine. No matter the time of day. My Wife and I have been there at least 3 times, every time we go we get no service or horrible service. This time it was both and I had my 1 month child with me. We walked in a lady walked to the greeting area grabbed a menu walked off. Mind you we have been waiting for 10 minutes as she passed us a couple of times. I would have been cool if she would have said hello welcome to Friday's I'll be right with you. I asked the bartender if anyone worked the front he said just a minute and got

someone to seat us. We got to our booth still no one greets us or anything. The same waitress that we saw earlier was helping a table right beside us. Made no attempt to make eye contact ,service ,hello, or anything again. We asked to speak to the manager and didn't see him until I got my wife and newborn back in the car. I pulled up to talk to him all he said was he was sorry for that and basically that's it. I'm tired of spending money around this area where I live and get attitude from people who don't need there job. Find something else to do. 1101 Shoppers way Largo MD 20774

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Anonymous - 29 d 12 h ago

0

Hello, I have never taken the time to write a complaint, but I feel this is very important. On Veterans Day 11/12.18 I took advantage of the opportunity to celebrate with a friend at TGIF #1116 Long Beach Ca. Let me try to explain the chain of events that took place. We arrived at 445 pm and was met by the host. Another party of two arrived behind us. The host greeted us and we informed her that we would be using the VETERANS free meal. The party behind us also stated they too wanted to use the VETERANS free meal. The host informed us that the special was over at 2pm. My party and the party behind us (strangers) explained that the advertisement stated all day. All parties attempted to explain and was told by the manager to search again that we must have read the VETERANS deal wrong. We felt so disrespected, humiliated to have to search on our phones while holding up traffic and explaining to 4 staff members what the advertisement stated. Approx 20 minutes later we found the advertisement and was seated. The fact that TGIF cared and respected VETERANS enough to provide a free meal meant a lot to us. However the staff appeared to be laughing and judging us for wanting to take advantage of a free VETERANS meal. Moving forward, once seated it took another 20 minutes to order and 30 minutes to get a food. The experience was horrible and I just needed to express my disappointment with the Long Beach TGIF. Thank you for reading this comment. Veterans Day is a Holiday for a reason. Sincerely

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Alex - 33 d 9 h ago

0

I and 3 of my friends recently visited one of your restaurants. It was by far the worst experience I've ever had in a restaurant in my life. I understand bad days in restaurants but this was something else. I've never been met with such udder disregard to a costumer in my life. From the moment I walked in, I was confronted with rudeness and distaste. There were maybe 4 or 5 tables currently sitting in the restaurant so for the most part the restaurant was empty. 1) the host was rude and barely greeted us 2) 10 mins pasted before our server took our drink order 3) 2 of my friends aswell as myself got the unlimited apps under the impression that all 4 options were available, sadly this was not the case. The other friend got a steak that was completely inedible. 4) our meals which consisted of mainly appetizers took a total of 45 mins before getting them, mind there was still a mostly empty restaurant. 5) our server not once talked to us about the delay of food. We felt completely forgotten about. 6) we had to get our own silverware buy taking it from the server stand. 7) most of the the apps were cold and or had no quality control. 8) by the time all our subpar apps came out we had been there for a total of 1 1/2 hours. 9) 4 tables got sat around us and were not served and decided to get up and leave. At this point I wished I would had done the same earlier in the night. I decided to go over to the manager and talk to him about all the problems we were having. I told him everything that occurred and told him we just want to leave the restaurant and get our checks. He then said I will be right back to help out with this and proceed to go back into the kitchen and not come back out. I didn't see him the rest of the night. This man should not be running this establishment, he is clearly unfit. Absolutely no effort was given for an apology or anything of the sort. This has ruined my view of tgi Friday's forever. This man was not manageing anything. He only ran away.

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T - 34 d 20 h ago

0

I threaten to pay for my cold food and drinks that didn't come out until after I finished my food (I ordered the drink when he took my food order)

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Kevin - 34 d 20 h ago

0

I have been to many of your restaurants over the years, I travel for work.

I was very disturbed to see this Online Petition about your illegal labor practices at one of your locations.

I will not visit your restaurants until I hear this has been resolved, plus I'm telling my co-workers and friends about this.

Your company should be ashamed!

https://www.change.org/p/sentinel-capital-partners-boycott-thank-god-its-friday-restaurant

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Anonymous - 35 d 9 h ago

0

I cant use my rewards it says i have 188 & when i try to use them it says cannot find rewards history i have been asking tgif for help with this for months No Results

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THE CAINS - 36 d 10 h ago

0

TGI FRIDAY'S IN DOVER -222 S DUPONT HWY, DOVER DE 19901 ON 11/9/18 @ 7:06PPM - CALLED IN TO PLACE AN ORDER FOR MY FAMILY - WAS VERY UNPROFESSIONAL SPK TO A FEMALE WHO TOOK MY ORDER ALL I WANTED WAS A PARTY PLATTER AND TWO BASKET OF FRIES. SHE KEPT ACTING LIKE SHE DIDNT HEAR ME AND PASSED THE PHONE OFF TO SOMEONE ELSE. NOW THIS YOUNG LADY TAKES THE PHONE AND SAYS SHE WAS JUST PASSED THE CALL AND ASKED FOR ME FOR MY ORDER AGAIN. I PLACED THE SAME ORDER WITH THIS PERSON AND ASKED HER FOR THE TOTAL AND SHE THEN LEAVES ON HOLD AND NEVER GET BACK ON THE PHONE. THEY KEPT ME ON HOLD SO LONG THE PHONE BEGAN TO RANG AGAIN AND SOMEONE ELSE PICKED UP. I THEN NOW WAS SPEAKING TO SOMEONE ELSE NAME CHANCE WHO AGAIN HAD TO TAKE MY ORDER, I ASKED TO SPEAK TO THE MANAGER RENEE WHO COULDNT GET ON THE PHONE WITH ME BECAUSE I WAS TOLD SHE WAS SERVING FOOD AND AMBER WAS IN A MEETING. THIS IS THE MOST UNPROFESSIONAL AND GHETTO TFI FRIDAY I HAVE EVER BEEN AND WOULD NOT RECOMMEND ANYONE TO GO THERE. HORRIBLE HORRIBLE SERVICE

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The Shar's - 37 d 13 h ago

0

And, we wasn't given a receipt. From ur Dearborn Michigan location. Sales must suck. The service is horrible and the restaurant was almost empty.

Mrs Shar

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Denise - 37 d 13 h ago

0

Fridays restaurant in Dearborn Michigan is now, the worst. My husband & i was there last night, celebrating 11 yrs of marriage. The service was horrible. It was not crowded, people was actually leaving, that arrived and couldn't b seated. SMH. We ordered, steak medium and ribs. From the 22 dollar special. But the steak was bloody & was cooked medium rare, i did not receive my 2 sides, they were out of coleslaw & wasn't informed until 15 minutes later, then given brachl. Our deserts were bagged to go, because my husband didn't want to wait for a recooked steak. Please go over the video of this location. We're an interracial couple, that used to frequent ur establishment. Lastly, the manager gave us half off. This store sucks, noW.

Sincerely,

The Shar's

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Anon Woman - 40 d 17 h ago

1

I work at a TGIFriday's in Illinois (location not disclosed). I am a 20 year old female and I was so excited to score my first waitressing job. Little did I know, I was walking into a failing corporation. When I was first hired, the endless apps were a nightmare. Appetizers would take 20 minutes to come out because everyone was ordering them and table times would be close to 2 hours. Finally they rid of the promotion and everyone was so happy. Now they started the 2 for 20 meal deal and that is a complete train wreck. The buffalo chicken flatbread will usually take at least 12-22 minutes to come out, and the entrees do not pop up on the screen until the appetizers are served, making in a very long process. Plus, multiple people complain that the chocolate bundt cake is the only dessert option. The 2 for 20 handout is horribly marketed and guests are always confused on the way the receipt looks when printed. I've had multiple people send back the salmon saying it "really isn't worth 17 dollars". I'm so sick of working at my location but I'm hanging on for a little longer due to the fact that I want to be a bartender and need the "starter restuarunt" training before I move higher up. Cannot begin to tell you all the drama and controversy over management and employees. Fridays please fix this. Work is beginning to feel like a living nightmare for me.

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Dava Padilla - 41 d 9 h ago

Your Cherry Hill NJ store is a disgrace. I worked there for 6 mountys you doe Jeff do not care the gm n managers don't care made me work throwing up and with 101 fever for two days doing doubles open to 12 pm. On Sunday called out from a double cuz I couldn't stop throwing up all night go back to work on Monday do my shift still not doing 100 percent only to be put on amministative leave by Vanessa someone from he office who never even been to the restrant because I called out on a Sunday. So there for I have gotten a lawyer and I am sueing the company

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Anonymous - 45 d 20 h ago

1

We went to the Friday's and Braintree mass. Right from the beginning things were very very slow it was towards the end of the night there weren't many customers But everything was very slow. We asked for a decaffeinated tea cause was late at night and we were told they don't have any. 2 minutes later the manager happened to be walking by and we asked him about the T and he said let me go check. He checked and said that they did not have any decaffeinated tea.Then he suggested we have a beer we told them of a driving we're not gonna have a beer. He said that's all they had for tea so Only one of us got T the other 1 order Lemonade.I got a cup of Luke warm water half filled. The waiter said hes having problems with the hot Water and then disappeared. When I finally returned with the lemonade we then placed an order for appetizers. We specifically said we wanted our particular food with no cheese we made that quite clear. Guess what the food came with cheese on it. We had to send it back. When the new mail came out it was a bit overcooked but we ate it anyway. Then I finally came back over to take out order. He reeked of marijuana. He took up water without writing it down. We said to him repeatedly why don't you write this down so it doesn't get screwed up. He stated that he would have no problem member in it.He went off to place the order approximately 20 minutes later he came back over to the table and asked us what we ordered. We both looked at each other and said we knew this was going to happen we told you to write it down so he wouldn't forget. He said no I didn't forget I just want to make sure I bring it to the right table your food will be out in a few minutes. Will guess what the food never came out in a few minutes. Approximately 20 minutes later I food finally showed up and guess what it had cheese on it once again. So we had to send the food back again. The manage your happened to be walking by heading to another table when we stopped him and told him always going on. He said he was going to look into it. We never saw him the rest of the night. He took forever to get the food back. It took forever to get the bill. It took forever to pay. We were the last ones to leave the place that night.I can't believe that the manager did not smell the marijuana on this young gentleman. It's a shame because it seems to be a decent place but the service is absolutely Poor and ridiculously slow. With all The restaurants out there TJ Friday's better wake up and change their whole attitude Customer service. After reading these reviews of poor service on and on and on it seems likely that T j's Fridays will fade away as just a memory I feel back for all the people that work there. It's not a badd place decent Food but the service is pathetic if you are a high ranking official at TJ Fridays I hope you reading this and make the right decision. Good luck!

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