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TGI Friday's

4201 Marsh Ln.
Carrollton, TX
(972) 662-5400
(972) 307-2822
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Michael J Sullivan - 2 d 6 h ago


On March 18th 2017 at 5:00PM I took my family to

TGI FRIDAY'S for dinner. Upon going into your restaurant I saw a numerous people waiting to be seated and looking around the restaurant had a handful of people seated and there were a lot of empty tables. The hostess asked me how many I told her three and she stated it would be at least twenty five minutes. I asked why so long and told her there was numerous empty tables, her response was we don't have waiters for the tables

I spoke with other customers who were also waiting to be seated and were upset that on a Saturday at 5:00PM the restaurant couldn't seat guest. This is the second time that this has

Taken place at the Watertown NY Fridays when I went for dinner and they had the same excuse.

The only reason I didn't walkout is because I had two young children with me. In my opinion the management in your restaurant is very poor. It also took forever to get the food to the table. Watertown is a smaller city and it doesn't take long for word to get out when you go to an establishment and the service is terrible. I'm not sure even if I'll return after my last two experiences with Fridays. Thank You.

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U S - 2 d 8 h ago


We had a bad experience at the Fridays on Camp Creek Pkwy, Atlanta GA, on Sunday 3/19/2017. Unprofessional management and over a hour and half wait.

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Very angry guest - 3 d 2 h ago


Went to Fridays in Williamsport PA , was charged three times. It has been nine days and still no call back or correction of their error!!! Now I have to spend more money to fix their problem!! Don't think I will ever go there again!!!

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Ben smith - 3 d 5 h ago


Port St Lucie this Friday's was the worst Fridays experience that I have ever had. It took a while to get seated, it took 15 or 20 more minutes to get our drinks. The place was not busy at all they had maybe 6 or 7 tables in the place full. My drink was so horrible I had to give it back and ask for a beer. So then we ordered the pretzels with beer cheese. When it finally got to our table the cheese was cold. So I sent it back and they returned it in a timely manner warm. Then we both my wife and I decided to order the California chicken sandwich. I have never seen such a ridiculous thing in my life. Presentation was good but when I opened up the sandwich inside was a piece of chicken fajita meat. No chicken breast no nothing just a tiny little piece of fajita meat. We were kind of in a hurry so we did not want to get anything different the manager offered us to be able to change our order but at that point we were so disgusted that we did not. There were at least a half a dozen tables that's at dirty the whole time that we were there and nobody had cleaned them. The couple that was with us ordered ribs, the ribs were so hard that you almost could not rip them off the bone. This is not how Fridays does it, we go to the Fort Lauderdale location all the time and the service and food is impeccable. So I don't know if this small town restaurant is just not being run correctly or if they just didn't care that day but it was the most horrible service and most horrible food I have ever seen come out of a restaurant. And when I told the manager about it he blamed it on corporate and said that was the amount of chicken that they put on the sandwich so he had to stick with the guidelines. I guarantee you corporate would not have them putting on one tiny little piece of chicken fajita meat on each side of my sandwich. All we ended up paying for was the two beers that we had

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Skylar N Hinojosa - 3 d 7 h ago


Y'all Have Terrible Service in Corpus Christi Texas. Not Once , But TWICE! Including The GENERAL MANAGER TANYA I THINK SHE SAID. VERY VERY RUDE!!

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Lovely Perry - 5 d ago


Friday's in Springfield, NJ on route 22 has alright management but available space sucks! I had a party of 8 and I was told it would be a 20 minute wait that turned into a two hours. When I asked the manager if they only had one table for a large group he stated yes. That is unexceptable! I just don't understand how a restaurant that is off of a major route in NJ doesn't have space to accommodate more than one group of 8 people.

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John - 5 d 26 s ago


The TGI Friday's in the Towson, Maryland is beyond horrible. For an experience, it was unsatisfactory and I will never recommend it to anyone. For a party of 3, it should have been at the most 45 minutes. The unlimited appt were cold, the service was sub par and I left with a horrible headache. They server was extremely rude, short and insincere.

I don't care if they were understaffed, it was a management / scheduling problem that affected everyone. There were other customers that were complains about various opportunities. The hostess / host yelling, very rude. I blame the management for this debacle. Never again... get a district manager to address this please.

Thank you... loyal customer


Additional information

820 Dana check 2038 3.18.17. 3:02 now 435pm

Your White Marsh MD location excels at everything and knows how to deliver superior customer service. Maybe they can give some pointers to Towson.

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Rebecca L. - 7 d 5 h ago


I want to say how our family loves going to TGI Friday's on Sunset, in Henderson, NV. BJ was our waiter this last time and and he usually is our waiter. He is such a great waiter. The food was great and the atmosphere was cool. Thanks, BJ and personnel at the restaurant!

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Courtney green - 8 d 23 h ago


Went to tgif location in memphis used my credit card gave the waitress a tip guess what happened a few days later fraudulent purchase on my credit card

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Jacqueline - 8 d ago

Same. Went to my local fridays and it happened to me to and the manger covered for the waitresses theft and let her go back to work.... I'm furious!!!

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Horrible - 8 d ago

It happened to me too.... in NY and the manager brushed it under the mat

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Shakena - 7 d 10 h ago


Wow you know what funny the same thing happen to me last year from TGIF the waitress paid three of her bills with my credit card

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Never Again - 12 d ago


I can't believe this company has managers who hire people, have them spend money on the uniform, have them go through training, and then tell them they are being let go for some "made up reasons" because they didn't want to tell the person the truth. I do believe this person was "let go" because it was based on prejudice to the extreme. I will not support a company who allows this to happen. Whether it be the location this happened, Clifton Park, NY, or anywhere else, you have lost a valued customer! Congrats on being unjust!

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Anonymous - 8 d 4 h ago


I here you ! I was hired for training, had to purchase tgif uniformed clothes. Never started Employment , called several times asked when do I start because I'm ready and Management never gave me a straight answer !!! Taking new clothes back to store!! They Have No Business Ethics !!! What a Joke !!

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Dawn and Jerry - 8 d 4 h ago


We were at the TGI Friday's in Naperville, IL over the weekend (Saturday 3/11/17). There were people standing and sitting waiting to be seated and we were told it would be about a 20 minute wait. We looked around the restaurant and in the bar. There were seriously more empty tables in the whole restaurant than there were people that were seated. We asked if we could sit in the bar at one of the empty tables there, and were told no, we had to wait to be seated. The reason we were given for the wait was the lunch crew was changing over to the dinner crew. Does everything come to a compete stop when this happens? We walked out because we could not see waiting that long for tables that were already empty.

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Tammy - 15 d 11 h ago


My family and I visited this restaurant last Saturday night. To say that it has gone down hill would be an understatement. The service was horrible the waitress who her name is Callie was rude and obnoxious. This may be the most mismanaged unprofessional restaurants that I've ever walked into this may be the most mismanaged unprofessional restaurants that I've ever walked in to this may be the most mismanaged unprofessional restraunts that I've ever walked into this may be the most mismanaged unprofessional restaurants that I've ever walked into. I wrote a review on the actual Fridays page and still haven't received a response I wrote a review on the actual Fridays page and still haven't received your response I wrote a review on the actual Fridays page and still haven't received response I wrote a review on the actual Fridays page I still haven't received a response. As we were leaving my daughter-in-law try to talk to the manager who quickly ran into the kitchenAs we were leaving my daughter in law try to talk to the manager who quickly ran into the kitchen as we were leaving my daughter-in-law tried to talk to the manager who quickly ran into kitchen.

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Tammy Dunn - 15 d 11 h ago


I forgot to mention this is the Hanes Mall location in Winston-Salem.

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Jessie - 9 d 8 h ago

Check your credit card statement. We are dealing with fraudulent charges from the same TGI Firday from this past weekend.

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Joanie - 9 d ago


That's pathetic

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Joanie - 9 d ago


Went to the one in Porter Ranch and after 10 min...watching waiters and other employees (if you want to call them that)just walk by us...never saying "someone will be with you" or even anything else...we just walked out and went to Islands and had a terrific meal with EXCELLENT SERVICE....use to love that place...will never go again

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Anonymous - 9 d 6 h ago


I waited 1 hour and a half for a salad that was wrong. I'm disappointed and will tall the world my very horrible experience. I will never go to your restaurant again. If you want to apologize for your understanding educated lazy workers (hidden). I'm calling bbb & media

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Valerie - 10 d 5 h ago

Horrible experience at TGIF in Greenville, SC. Never been so respected by an employee and when complained manager did nothing and was not even concerned with the issue

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Valerie - 10 d 4 h ago


Horrible experience arrived to meet someone at bar did not like the setting bc their was a plate with half eating food sitting next to the seat. I asked the bartender could we sit at tabletop behind he said yeah the table was dirty. He came over wipe off table then said someone will be with you shortly. After waiting appox...15 mins of no one coming over to take order. I stopped a waiter and he said that you are not suppose to sit there without checking in with the hostess then said that I can not serve you. I asked for the manager. When explained to manager the problem he kept repeating their policy and asked if I would like for him to have a word with the employee. Never apologized for the incident nothing. Went back to the table waited another 10-15 before someone came over who took our order. I was so disgusted that I only ordered a appetizer the person with me order a burger. We waited 28 mins for our food nobody checked on us while we waited. Eventually our food came then a little because I was mortified by the experience I observed the surroundings. The young guy who said he would not serve us walked repeatedly from one end of the restaurant to the other the entire time with a cordless phone to his ear. It appeared from the conversation I heard he may have been taking call in orders. Then I seen the manager I had a heated conversation with the kitchen staff aboutorders they were loud to the point I could hear the conversation. Then as we left the plate of half eat food still was sitting at the bar. The way the employee talked to me was utterly disrespectful. The manager not apologizing and the constant not caring about how the employee treated me was so not customer service This is a place that I have not visited in appox....3-4 years. I will never visit this place again. Had this not been a celebration dinner bc of my job promotion that someone else arrange

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Valerie - 10 d 4 h ago


Would like call from corporate office (hidden)

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Never Again - 11 d 40 m ago


Never again will I go to the West Orange, NJ Friday's. The service during Happy Hour was horrible. First of all about 12 come outside-workers attended and the bartender advised he only had 3 shot glasses, so most took shots out of any glasses that were available. Food was served cold when they finally came out and one bartender was upset he had to work!

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