Managment in this restaurant is the worst they don't look like they want be there, I order my meal and drink I have to wait for half hour to receive a drink when I told server I need to talk to the manager it was a lady I think her name shela I try to complain she stop me talking by saying you like service or if you don't you can live what kind of manager this
Worst place, I went there to relax and spend some time with friends. Service is the worst. The Manager should not even be managing the restaurant. does not know how to treat their customers. Called the police on us because we move to the bar when our drinks never came (waited 20min).
The Korean manager doesn't know how to run the business and knows how to treat coustomers right . Go there if you want to get discriminated and get bad services
We are a family of 4 people and went to eat dinner at the tgifriday Sudley rd. Manassas. We ordered an endless appetizer and 4 full meals and 4 drinks. Our server jelly was rude from the beginning. No greeting just "Are you ready to order?". We all tried the endless appetizier and was told we were not allowed to share. The manager(Shelia)came out and told us the same thing but was very rude with us. We told her that we were not going to come back and she said "I don't care, it does not affect me, then don't come back." She stated this a few times and was extremely rude and apparently not caring about returning customers. This rude behavior is highly unacceptable especially coming from a manager. It reflects a bad image to this company and we will never be back and will not recommend you to any of our friends or family.
Horrible food, nasty dirty, please do not go to the West End Dallas location! What a shame this place is even open. It should be condemned!
I visit the Memphis/Southwind location, along with several other coworkers, often. We spend atleast $200 every Monday. The night manager, a man, is VERY RUDE. This is a bad look for this area. His customer service is terrible. I can not believe that he is the manager of such a great restaurant. My party are all professionals that hold executive positions. We will not tolerate his rude behavior and will take our business to other restaurants in the area. If you are reading this review please be careful of this location.
Hi, I am a continuous patron of Fridays, but I must say you all must do better when it comes to the Chipotle Yucatan Chicken Salad, which I admit I have become addicted to over the past six months. I eat that salad about 5 times per month and in the past few visits, I have received less than 12 ounces, no avocados or basically a bowl full of lettuce and kale. I recently visited your store and that's exactly what I received, no avocados at all, minimal chicken and $12 worth of lettuce. I immediately advised the manager of my dissatisfaction and instead of him reasoning with me and ensuring my salad was effectively made, he was quick to give a refund with no apology or any kind of accommodation for the lack of service rendered. This has become an ongoing situation within all Richmond area TGIF's and its totally unacceptable. With the amount of money I spend on a monthly basis in this restaurant, the least they can do is provide me with what I order. It's almost like they think that you are not aware of what's supposed to be in it so they leave it out on purpose. This needs to change.
Waited an hour to get our food. Mind you it was a Monday and it wasn't busy. My sisters food what burned and my food had a hair. I asked to replace the plate and it still took them so long that I had to cancel the order and at no moment on our visit did the manager came to see what was wrong. I won't be going to this restaurant ever again!!!!
I UNDERSTAND IT'S del state big affair tonight but I called the restaurant five times before. They could take and order over the phone,I was told well it's a land line,I don't know. Why it hangs upon you.it was 10:45 when I called it in but. Took five times of calling.you should have a person train all stores to show them the right way to do things I know your management team can't do it all.why not invent a position for one of your excellent associates to train your floor all over.
I am a major fan of Fridays. Its my weekend go too. You use to serve queso dip which was my favorite thing in the whole world. I live in Michigan and you no longer serve it here. Which is sad. Its been a couple of years since you have however I still crave it. Is there away you could bring it back or email me the recipe. Truly you had the best queso in town.
Hello, My name is Linda Collier I had experience at Friday's location in Greenbelt Md. It was pretty nasty I always go to this location because it's close to my home in Temple Hills Md 20748, My husband love the sizzling chicken entree, went to open my silvaware and it was food stuck to the folk. Nasty and disgusting. It made me feel I didn't even want to eat here at this point. The manager 1st came over I showed him what I had experience, he just apologized and it was not until I asked for corporate's email address that he then show concern.
Tonight my family and I decided to have dinner at TGIF in Aurora CO.
I am not sure what is going on there at the store but for sure they need to hire staff, I was pretty disgusted with the restrooms they where filthy dirty towels on the floor toilet paper and two toilets were backed up. The bathrooms weren't even checked during the time I was there. Their floor by the bar was dirty I don't even want to imagine the kitchen. I took pictures of the restroom because I did not allow my daughter use it. I don't plan to go back to that restaurant ever again.
I am your regular customer and visit quite often with my family and friends.
Today my perception got bit negative and thought I shall share this with you before it further affects your brand.
Upon my request to try a sample of new signature drink, I was badly refused by the GM and was told that we don't do such things, what if you you order a sample and request for another drink instead. He finally got convinced and offered me a drink.
He interrupted me many times and couldn't understand my point. My point was to tell him as a customer that Friday's shall offer a sample drink to let their customer try their newly introduced flavors and as result this will make them buy this drink perhaps.
Sometimes when you try a new flavor of drink and don't like it, it spoils your dinner and mood.
Anyways he wasn't customer centric but typical General Manager.
I had a very good experience at the same place with your senior Egyptian manager, he was very polite and understand customer needs.
Visited your store in Sevierville, TN with my family. We had 2 members that stayed at the room while we went to eat and we ordered them food to take back with us. The order was wrong. Called back down to the store, they said they would replace the order and to come back. Go back, the manager was rude, basically called us liars, so we turned back around, went back to our room, brought the food back and told them to keep it. We will NEVER be back to any Fridays location! Seriously, your restaurant screws up our food, then has the audacity to talk to your customers that way! You need new management!
Yesterday my family and I went to TGIF on silver hill rd for my daughter 11th bday. Service was terrible I've never experienced anything like it. And the sad part is the Manager tall skinny African American man was RUDE is hell! I've never ever experience a rude manager with a bad disposition. To make a long story short it was a party of 15 with one waiter my husband never got his food and our bill was all messed up. I will never eat there again.
Last Friday my family ended up at a TGIF in San Diego for a birthday meal for my 15year old. Service was not great at all, our server had major OB, they forgot to bring out my 2 kids meals- but that's not the reason why I am so upset. After spending almost $200 on a party of 8, the birthday girl realized she forgot her birthday card on the table with her birthday money inside. We were only gone about 15-20minutes and I call the restaurant to ask about the card. Supposedly, non of the bussers saw a birthday left on the table. After going back and forth with the phone greeter I asked for the manager. Who before even saying hello-went into his speech about no one seen the card. He became irritated and rude...I asked well if the busser did not pick it up off table maybe its possible it was throw in trash and if someone could take a look. He then became offended I would even ask something like that and as I began to question if there were cameras her hung up on me! I was furious that I could spend almost $200 on our birthday meal with sub par service and then have to deal with possible dishonestly and/or lack of sensitivity to a child leaving her birthday card with $45 dollars in it. My family choses Fridays because of the casual environment and the ease to accommodate large parties. I will make sure we will not spend another graduation dinner, birthday dinners, happy hour, or our hard earned money again. That $45 in my kids birthday card that "no one" saw will be the last money you will ever seen from us-- thanks to Joe the "GM" at the Mission Valley location in San Diego!!
Had dinner and a soda .After drinking my soda I notice my class was cracked in the middle all the way around the glass .I could not believe it .l told the waitress and she said would you like to speak with the manager I said yes. So I told him and showed him the glass and all he could say is I'm sorry. So unprofessional .TGI Friday's is now on my shit list.
would like to know your policy in regards to staffing is it true that If you are a member of staff and customer orders and then runs off the member of staff who has that customers within their section losses how ever much the order was for, from their wages ? as a friend of mine working for one of your branches in jersey channel islands has just had a little under 100 duct from their wages.
Would like to know your policies in reference to having a dog in your restaurant where people go to relax and have a meal. A customer was allowed to bring in a kennel containing a dog that continually barked. After several complaints and much later, the manager on duty asked that the dog be taken out of the restaurant. This happened at TGI Fridays in Pearland, Texas. Constantly go to this location and this was the first experience of this nature that my friend and I had . Normally the experience at this location is very good.
I was hoping to fin the managers names that run the Frederick Maryland but, i Can Not find the names of who Runs the Frederick TGI Fridays
To whom it may concern I would like you to know I had the worst experience of my like at your whotmarsh location I call an told the manager that my food wasn't right I came back for a replacement order he then told me he won't be taking anymore orders from me and told an employee to get the door for me... The way I was treated today I'm sure no one would ever want to be treated I'm a paying customer an did nothing wrong but call an say my food was wrong....
I AM HERE TO COMPLAIN! First of all the Dearborn, Michigan location is horrible! I just left there and the staff is horrible. Nobody greeted me, everyone still continued on with there outside conversation. They got my order wrong then got mad when I noticed it and they had to re make it. The manger had a attitude about it. Not my fault, pay attention idiots. The kitchen is dirty, trash all over the floor and I watched everyone just walk over it. No one had on hair nets, or gloves, and the cooks were eating while they were cooking. CORPORATE NEEDS TO COME INSPECT, fire and rehire a whole new team!!! Immediately!!!
Your going to take my points because you think I have not been in one of you restruant in 12 months. Do it. It be s cold day in hell b4 I come back to. How many of you restruant a can I park my 18 wheeler??? Fine way to treat you customers. Oh, did I mention my wife and daughter we in your restruant 4 days ago!
Still waiting for a response from corporate about your Port Charlotte Florida location and their decision no to serve alcohol to my daughter with a valid drivers licence because she has a license that goes vertical and note horizontal. I already wrote a in detail letter and I will wait until Wednesday for a response before I post our live covered video on all social media sights and on the local news. We will also be contacting the atf and attorney general of the state of Florida. Laws are in place for a reason. You need to hire more competent workers.