Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.754961
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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We know us - 39 d 4 h ago

2

I have spent the last 3 days being lied to by customer support after spending $323 for the nfl Sunday ticket. The appp has not worked from the beginning. After 5 reps and 8 hours it still doesn't work. Today some one pretending to be a manager called said they were going to try a few things and call me back. Neve

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Direct Tv customer service +1--8--5--5-- (2.9.8)_2.5O7...

Flagged for review. 
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Lisa Smith - 38 d 3 h ago

4

YYY

I was listening to a dog breeder telling how mongrels are always unpredictable in their behavior - they don't know which stain they should act like. This doesn't apply to us tho', we're not animals. Ain' dat so, Izzy....

Flagged for review. 
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Anonymous - 34 d 5 h ago

Customer service is answered in foreign country by people with minimal knowledge to help troubleshoot iss

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MOJO - 11 d 49 s ago

0

You are kidding, you mean the Philippines or SE Asia not part of US? I've tried to ask for a US based representative, it is like the lottery, just have to keep calling and see who you can get. This people are paid poorly and are also poorly trained, best at appologizing for inconvenience.

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Rooth - 34 d ago

4

RRIBLE CUSTOMER SERVICE. 10 DAYS LATER AND COUNTLESS HOURS ON THE PHONE WITH NON-ENGLISH SPEAKING PEOPLE. AND MY ISSUE IS STILL NOT RESOLVED. ALL THEY DO IS PUT YOU ON HOLD TO TRANSFER YOU....

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bill p - 32 d 17 h ago

2

I've been a DirecTV customer for 23 consecutive years and an AT&T customer for eons! Following yet another protracted discussion with 3 different "customer service" reps, including 2 supervisors, I will be leaving both. Without going into the sad details, suffice to say that they have finally crossed the line and I will be leaving both! Couldn't/wouldn't resolve a VERY simple matter by providing me w..

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Kristin - 9 d 15 h ago

0

Good luck with that. I disconnected over two months ago and I'm still fighting with them! They are the biggest crooks I have ever seen.

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Richar D - 29 d 5 h ago

3

I canceled my direct tv and asked that they send me boxes to send back there equipment. They said they would did not. Instead they took money out of my account for not returning the equipment. I am disabled and cannot go to return the equipment to fed ex . They discriminate against the disabled by promising to send boxes and intentionally don't so they can take their money. I cannot believe this company. They tell you they will send boxes to return the equipment and then intentionally don't send the boxes so they can take your money. On top of that when I canceled my direct tv I told them to take my card off the account and can no longer use automatic payment....

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gary Beir - 28 d 50 m ago

3

The worst customer service ever. Their people in the Philipines or wherever they are do not understand American english. It took me 5 hours over 3 days trying to get them to send me a pre-paid return label so I could return a receiver to them which they sent to me by mistake. Finally sent me a box with a return label.

They give you a false US sounding name and ask you the same questions each time you get a di...

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Anonymous - 26 d 27 m ago

I have paid twice this month I was told my service wouldn't be Disick rupted I had to October 3rd or 4th set finish paying out my account I would like to have my service restored I've been a long customer DirecTV but if I can't get somebody to call me back from the corporate office I will cancel everything it's not right the cancel my subscription but I was told I had till the 4th of October to be ....

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Teressa - 25 d 21 h ago

3

Family has been a customer for 20+ years. Purchased service for my brother, but it was disconnected when landlord remodeled the building. I called Direct TV and was told that the service would be canceled and a refund or Visa Debit card issued. Also told I'd receive an email confirmation and an envelope with a labeled to return receiver to UPS.

None of it happened and have spent 2 hours on the phone on two different occasions with no resolution. This is just,,,,

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Sharon Heyden - 22 d 4 h ago

2

yes I like to know how to get ahold of a American and said I damn Foreigner that don't know the a******* from a hole in the ground so please let me know time and I'll get out there by American when ...

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J anderson - 19 d 19 h ago

2

I accidentally sent to Direct-TV via my bank bill pay an amount intended for a bank visa card. They refuse to refund the amount I sent. Direct-TV has laid off all their American customer service support people and as a customer all your calls go to customer service people in the Philippines. You can't understand them, they will just lie to you. DIRECT-TV IS LOSING 200K CUSTOMERS A QUARTER?? DO YOU THINK THEY CARE ABOUT ME A CUSTOMER FOR 26 YEARS. I WANTED A REFUND FOR MY OVER-PA..

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Jo ann - 18 d 4 h ago

3

I plan to put my billing complaint in writing. From all of the negative reviews I am not optimistic about getting an answer or a resolution anytime soon. The reviews are filled with many of the same complaints I would present. Too bad this company has very little interest in making customer service a real priority!

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Shalka - 16 d 8 m ago

4

- The FPL account (Account No. (hidden)) for our home was closed on October 5, 2018 - The lawsuit filed in the 15th Judicial Circuit in Palm Beach County, Florida on April 10, 2019 -- the case number is 502019CA004637XXXXMB I returned the Direct TV equipment via UPS as instructed in June 2019. I received an email October 2, 2019 from (hidden) that DirectTV 'creditor believes that the charges on your account are valid'. The charges are not valid and could not possibly be, as the home has been uninhabitable and without power since September 12, 2018, the account was on disaster suspension (and extended) and DirectTV confirmed to Credence that their equipment was returned. I am happy to provide all documentation needed if you have a mechanism for uploading them. I h

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Terry Davis - 15 d 5 h ago

4

I was lied to by direct tv, loyalty dept on August 24, Direct TV operator and I even asked and received a confirmation # (hidden)A and it included if i signed up for direct tv for another year as a loyal customer i would get the NFL ticket Max for the year for free. I am only receiving the NFL ticket and when I called, I get the loyalty department and the manager hung on the phone on me, which is totally unprofessional, and I am trying to escalate to the El Segundo office and only can reach the Philippines customer service. This is bait and switch and I was misled, and I am not going to let this go, still searching how i can socially and legally expose these tactics. They are saying in the comments they can only,,,

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Tamika - 13 d 5 h ago

3

OK SO MY SUNDAY MORNIG STARTED OF REALLY BAD THANKS TO YOU GUYS..I CALLED TO CANCEL MY SERVICE SEP 17 2019.IT'S NOW OCT6 STILL HAVEN'T RECIVED THE BOXES..THEN I PAID MY JUSY BILL OF 160 THE END OF AUGUST..SO THE ONLY CHARGE I SHOULD HAVE IS THE AUG BILL AND A PROTATED CHARGE FOR SEP.I STARTED MY CALL @ 10 AM CENTRAL TIME THE TIME IS NOW 11:51.IVE TALKED TO 5 DIFFERENT PEOPLES.GOT HUNG UP ON TRANS AROUND.FINALLY GOT AN AMERICAN BY THE NAME OF BRIAN IN THE MONTANA OFFICE..HE WAS TELLING ME THAT MY BILL SHOULDN'T BE THAT HIGH AS WELL.HE THEN SAID THT HE WAS GETTING SOMEONE ON THE LINE TO HELP (A BILLLING SPECIALIST) HE TRANS ME TO THE MAINLINE..SO I CALLED BACK NOW I'AM TALKING TO A YOUNG LADY BY THE NAME OF VANESSA SHE TOLD ME HER NAME IS VANESSA I.D# VQ5274.I HAVE ASKED HER OVER AND OVER TO TALK TO A SUPERVISOR.SHE'S TELLING ME I NEED TO TALK TO SOME ONE IN THE COLLECTIONS..

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Andy - 11 d 4 h ago

4

I was a loyal customer and held Direct TV to a higher standard....However, DirectTV still owes me $58.99 over-payment since July 18 (equipment received and signed for by DirectTV.) I had paid month in advance few days before discontinuing service. I have notes where agent saw it and promised the $58.99 within less than two weeks. I gave up DirectTv for Hughes and that was a mistake. Hughes is not as good as DirectTV however, I am on a contract. Will probably see if I can buy out my Hughes contract but, I'm not looking at DirectTV as crooks and I don't do business..

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Anonymous - 5 d 19 h ago

Directv customer service is shameful. I have been lied to by customer service and get a collection call from India and could not understand a word he said. What is wrong with using American workers. The said truth is they lied to me and then billed me. Truly shameful......

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natalia - 4 d ago

4

Would be nice to actually watch a show not commercials every 5 minutes for the money you spen

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Not a fan - 3 d 18 h ago

4

today. I love Direct TV but I loathe your service. I have spent roughly 80 hours on the phone with various Direct TV agents over the course of the past three months. They have yet to be able to correct the problem and continue to insist they will make rate adjustments and correct my bill.

We had a Direct TV account with you back in 2017 when our home was destroyed in Hurricane Irma. I spent the course of around 7 months corresponding with you as you continued to charge me for the non-return of the equipment that was lost in the storm. After many months it was finally corrected.

We then opened a new account when we moved back into our house. Over the summer when you lost the CBS channel, we called to

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Not a fan - 3 d 19 h ago

0

To Whom It May Concern,

I am writing to tell you why I canceled service today. I love Direct TV but I loathe your service. I have spent roughly 80 hours on the phone with various Direct TV agents over the course of the past three months. They have yet to be able to correct the problem and continue to insist they will make rate adjustments and correct my bill.

We had a Direct TV account with you back in 2017 when our home was destroyed in Hurricane Irma. I spent the course of around 7 months corresponding with you as you continued to charge me for the non-return of the equipment that was lost in the storm. After many months it was finally corrected.

We then opened a new account when we moved back into our house. Over the summer when you lost the CBS channel, we called to cancel our service. We were contacted by the loyalty team as well as the win back team with offers. The final offer was 79.99 a month for services with a one-year contract. When you turned our service back on, it was the old account and you tried to charge us for the non-return boxes, and they reinstated all the old hurricane boxes and not the ones that were at our house. Because of this our boxes didn't work as they weren't attached to the new account.

I then spent days and days and hours and hours with a variety of departments as no one could seem to figure out how to get the right boxes reinstated with the appropriate discounts. Finally, the last agent we spoke with said she had all the discounts in place and could turn on all the boxes.

The following month I was billed $319 instead of $79.99. I called again and they said they saw all the notes and would correct it and also would have a supervisor call me back. They never did call me back and then the following month billed me another $319.

I called today and canceled as we were never given the deal that was offered to us and I just don't have hours and hours to spend on the phone with you again.

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Tas - 4 d 16 h ago

3

Would be nice to actually watch a show not commercials every 5 minutes for the money you spend!

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Anonymous - 5 d 19 h ago

0

Directv customer service is shameful. I have been lied to by customer service and get a collection call from India and could not understand a word he said. What is wrong with using American workers. The said truth is they lied to me and then billed me. Truly shameful.

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Andy - 11 d 15 h ago

1

I was a loyal customer and held Direct TV to a higher standard....However, DirectTV still owes me $58.99 over-payment since July 18 (equipment received and signed for by DirectTV.) I had paid month in advance few days before discontinuing service. I have notes where agent saw it and promised the $58.99 within less than two weeks. I gave up DirectTv for Hughes and that was a mistake. Hughes is not as good as DirectTV however, I am on a contract. Will probably see if I can buy out my Hughes contract but, I'm not looking at DirectTV as crooks and I don't do business with crooks and/or liars.

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