Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.729853
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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MAL - 9 h ago

2

Help !

My elderly father has been w/DirecTv for over 20+ yrs, kidney failure, Dementia, Alzheimer's has the best of him now. I called to CANCEL service back in May 2019 even took back the BOX to a Fed-Ex drop-off- YOU have it in your data base showing we returned the BOX. Acct #264149568, What exactly do you need from the family? Dad can't physically communicate & certainly can't remember any password/passcode associated w/the Account to CLOSE IT. Please use the Acct # provided to reach out to our Family so that we may put this matter to Close.

Sincerely,

Micheal-

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For MAL - 4 h ago

I understand, MAL. My late father suffered from Dementia and Alzhiemers. FYI, you won't get any help on this website. This is not an actual Directv site. Just a good place to vent. Best of luck to you and yours!

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Former Client of Direct TV - 4 d 17 h ago

3

Worse customer service E V E R ! Mr. Michael White, with all due respect sir, your customer service staff is the worse experience of my entire life. Maybe a little 101 training in customer service would help us (the paying customer) deal with such profound unprofessionalism. After being on hold for over 15 minutes, my payment over the phone could not be processed because systems were down. I explained I had a meeting to go to and I asked for a verbal confirmation to which I was told I had to wait until the system was up again! Emily said to please wait---for who knows how long! This is unacceptable and one of the reason I cancelled my Direct TV service. Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__

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Dawn Bailey - 3 d 9 h ago

3

DISPLEASED with Direct TV: Agent was not transparent when I set up my service in August 2018. I was looking for tv service with a seasonal service hold as I am at home just part of year. I would pay $9.99 during six months of vacation hold rather than full cost of the select Service. I was told yesterday that my contract has been extended one year because DirectTV added my "suspension"months to contract. In addition,

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Mr. Not Directv Customer - 1 d 9 h ago

3

THIS IS, WITHOUT A DOUBT, THE WORST COMPANY IN THIS COUNTRY.

THIS IS THE WORST CUSTOMER SERVICE OF ANY CORPORATION IN THIS COUNTY.

I WOULD PAY $500 FOR MY TV/INTERNET WITH ANY OTHER COMPANY, JUST SO I WOULDNT HAVE TO DEAL WITH THIS TOTAL BULLSH*T OF A COMPANY. I

I've also been an ATT customer for over 11 years..and my next phone call will be to change my service provider to anyone that is not ATT!

I hate everything about this horrible company and when I never have to ever deal with this greedy despicable corporation ever again, it will be too soon!__-

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Samantha Pike - 17 h 45 m ago

4

Unfortunately from day one direct tv has been nothing but a nightmare. The quote given by the sales team was not what I was charged on my bill. Tried to contact management to correct the error but was told a manager would be in contact(never got a call). Being a full time mother of a four month baby and having just moved cross country made it difficult to sit on the phone up to an hour just for someone to tell me to send in a dispute letter over my bill. Well finally got to the point where I decided to go back to my original Comcast service because the customer service is excellent and more personal than directs. So I cancel service. They told me My service was canceled a month after I had already terminated service. I actually received an email stating they received my returned equipment a month prior to when my service was terminated. I requested to speak with a manger at the time when I was terminating service and was denied and told someone would be in touch via email or phone call. No one called no one emailed. So I paid my last months bill and wanted to just be done with everything. I received another bill so I contact the agency again. After being transferred 5 times I got to speak with Joe "manager" of the Alabama division ID number 456050. Joe was rude and condescending to say the least so I asked to speak with the upper management he stated there isn't anyone other than him and he cannot help me with my bill I was charged for the month of service I did not have them stated sorry I ___-

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Former Client of Direct TV - 4 d 17 h ago

3

Worse customer service E V E R ! Mr. Michael White, with all due respect sir, your customer service staff is the worse experience of my entire life. Maybe a little 101 training in customer service would help us (the paying customer) deal with such profound unprofessionalism. After being on hold for over 15 minutes, my payment over the phone could not be processed because systems were down. I explained I had a meeting to go to and I asked for a verbal confirmation to which I was told I had to wait until the system was up again! Emily said to please wait---for who knows how long! This is unacceptable and one of the reason I cancelled my Direct TV service. Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__ Directv group customer service +1--8--5--5-- (2.9.8)_2.5O7__

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Dawn Bailey - 3 d 9 h ago

3

DISPLEASED with Direct TV: Agent was not transparent when I set up my service in August 2018. I was looking for tv service with a seasonal service hold as I am at home just part of year. I would pay $9.99 during six months of vacation hold rather than full cost of the select Service. I was told yesterday that my contract has been extended one year because DirectTV added my "suspension"months to contract. In addition,

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Mr. Not Directv Customer - 1 d 9 h ago

3

THIS IS, WITHOUT A DOUBT, THE WORST COMPANY IN THIS COUNTRY.

THIS IS THE WORST CUSTOMER SERVICE OF ANY CORPORATION IN THIS COUNTY.

I WOULD PAY $500 FOR MY TV/INTERNET WITH ANY OTHER COMPANY, JUST SO I WOULDNT HAVE TO DEAL WITH THIS TOTAL BULLSH*T OF A COMPANY. I

I've also been an ATT customer for over 11 years..and my next phone call will be to change my service provider to anyone that is not ATT!

I hate everything about this horrible company and when I never have to ever deal with this greedy despicable corporation ever again, it will be too soon!__-

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Samantha Pike - 17 h 45 m ago

4

Unfortunately from day one direct tv has been nothing but a nightmare. The quote given by the sales team was not what I was charged on my bill. Tried to contact management to correct the error but was told a manager would be in contact(never got a call). Being a full time mother of a four month baby and having just moved cross country made it difficult to sit on the phone up to an hour just for someone to tell me to send in a dispute letter over my bill. Well finally got to the point where I decided to go back to my original Comcast service because the customer service is excellent and more personal than directs. So I cancel service. They told me My service was canceled a month after I had already terminated service. I actually received an email stating they received my returned equipment a month prior to when my service was terminated. I requested to speak with a manger at the time when I was terminating service and was denied and told someone would be in touch via email or phone call. No one called no one emailed. So I paid my last months bill and wanted to just be done with everything. I received another bill so I contact the agency again. After being transferred 5 times I got to speak with Joe "manager" of the Alabama division ID number 456050. Joe was rude and condescending to say the least so I asked to speak with the upper management he stated there isn't anyone other than him and he cannot help me with my bill I was charged for the month of service I did not have them stated sorry I ___-

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Samantha Pike - 1 d 24 s ago

3

Unfortunately from day one direct tv has been nothing but a nightmare. The quote given by the sales team was not what I was charged on my bill. Tried to contact management to correct the error but was told a manager would be in contact(never got a call). Being a full time mother of a four month baby and having just moved cross country made it difficult to sit on the phone up to an hour just for someone to tell me to send in a dispute letter over my bill. Well finally got to the point where I decided to go back to my original Comcast service because the customer service is excellent and more personal than directs. So I cancel service. They told me My service was canceled a month after I had already terminated service. I actually received an email stating they received my returned equipment a month prior to when my service was terminated. I requested to speak with a manger at the time when I was terminating service and was denied and told someone would be in touch via email or phone call. No one called no one emailed. So I paid my last months bill and wanted to just be done with everything. I received another bill so I contact the agency again. After being transferred 5 times I got to speak with Joe "manager" of the Alabama division ID number 456050. Joe was rude and condescending to say the least so I asked to speak with the upper management he stated there isn't anyone other than him and he cannot help me with my bill I was charged for the month of service I did not have them stated sorry I can't give you what you want doesn't mean that what you deserve? I then asked can I speak with you supervisor again or a phone number or email to someone who can help me. He gave me a PO Box number in California to send a complaint letter? I asked them if they have a California office they must have a phone number and he stated no we only contact through email we have no numbers to an upper management? How is that possible? The worst part was he did not say one word about how first his sales team quoted me a complete wrong price then was told not once but twice I would receive a call back in regards to my complaints. Not sure if Joe ID 456050 is the one who is supposed to contact customers but I would not be surprised with his poor attitude.

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Jeanne Threlkeld - 1 d 4 h ago

0

I have tried for 5 months to return the equipment

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Mr. Not Directv Customer - 1 d 10 h ago

0

THIS IS, WITHOUT A DOUBT, THE WORST COMPANY IN THIS COUNTRY.

THIS IS THE WORST CUSTOMER SERVICE OF ANY CORPORATION IN THIS COUNTY.

I WOULD PAY $500 FOR MY TV/INTERNET WITH ANY OTHER COMPANY, JUST SO I WOULDNT HAVE TO DEAL WITH THIS TOTAL BULLSH*T OF A COMPANY. I

I've also been an ATT customer for over 11 years..and my next phone call will be to change my service provider to anyone that is not ATT!

I hate everything about this horrible company and when I never have to ever deal with this greedy despicable corporation ever again, it will be too soon!

with all due respect, Mr. White....you and your company can go take a flying leap!

Sincerely, a former customer.

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Della Jihnson - 3 d 14 h ago

DISPLEASED with Direct TV: Agent was not transparent when I set up my service in August 2018. I was looking for tv service with a seasonal service hold as I am at home just part of year. I would pay $9.99 during six months of vacation hold rather than full cost of the select Service. I was told yesterday that my contract has been extended one year because DirectTV added my "suspension"months to contract. In addition, I was charged $10 more than price quoted for a package change.

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LisaDavis - 4 d 7 h ago

1

Hi I'm William I have a few thing's to say about direct tv. We wanted a package deal so we decided to get direct tv. Biggest mistake in my life. My first Bill was 348.00 dollars. My second Bill was 280.00 dollars. This was supposed to be a package deal at 154.00 dollars for phone ,tv,internet. I called every time I got a Bill. Spent hour's just to be kicked back to the begging of phone answering service. To start all over from the begaing again.who going to pay for my time?I would like a full refund of all my service's. I had no problem with the tv channels,just the billing was all wrong from the start. I also got billed for a month I didn't have service. Charged a full month for 2 days. Had to call spent 2 hours on phone trying to get help.Had to start over twice. Got sent back to the begining again. Start over .Then Seth helped 2 hour's after I started. NOT pleased

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Dawn Bailey - 4 d 7 h ago

0

How can you all have this many poor reviews and stay in business? I called and was on the phone for over an hour and still didn't get my bill issues resolved! They as well told me i was under contract. I can tell you as soon as I am OUT of contract, I will NEVER sign another! They have charged me the past two months for NFL Sunday that i would have NEVER requested! When i call to get it taken off for the FOURTH time, they tell me im past due and will have to call back in a couple hours! How is this the way you do business? I work in guest relations and we would NEVER be allowed to treat out guests this way! Nor would I ever want to!

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Former Client of Direct TV - 12 d 6 h ago

0

Worse customer service E V E R ! Mr. Michael White, with all due respect sir, your customer service staff is the worse experience of my entire life. Maybe a little 101 training in customer service would help us (the paying customer) deal with such profound unprofessionalism. After being on hold for over 15 minutes, my payment over the phone could not be processed because systems were down.

I explained I had a meeting to go to and I asked for a verbal confirmation to which I was told I had to wait until the system was up again! Emily said to please wait---for who knows how long! This is unacceptable and one of the reason I cancelled my Direct TV service.

I'm totally disappointed!

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Osipov - 5 d 6 h ago

2

We've had similar bad experiences. VERY disappinted.

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Erika - 7 d 9 h ago

0

I have never been a customer of Direct TV but my family and I was trying to get it this weekend and it was a terrible experience. Xfinity/Comcast is expensive but at least they know what they are doing.

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Leigh - 9 d 9 h ago

0

I have been a loyal customer of Direct TV for over 10 years! Recently I ordered a pay per view movie for 11.99 and they charged my account 4 TIMES! When I called to inform them of the error and that I should only be charged 1 time @ 11.99 they reviewed the transaction, saw the error then had a never to tell me that they would only credit me 1 time for 11.99!! in other words, they identify the error, saw it and still want me to pay 3x for the same movie in error! NOT! I've always told anyone I knew to go Direct TV instead of Comcast or DIsh, BUT now, I'm considered shut off my long term service and going to the competitors! DO NOT GET DIRECT TV! they do not know how to treat long term customers!

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Anonymous - 11 d 10 h ago

Rude, vindictive, game playing csr's.

I've been your loyal customer since the early 90's.

Wheres your grateful service? Long gone.

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Bill - 13 d 5 h ago

0

I have been attempting to sell DirecTV for the last month. I couldn't sell it if my life depended on it.

The primary complaint was that any kind of weather disturbance would knock the service offline for hours at a time, and the problem could not be fixed. People I talked to told me that they hated DirecTV either because of customer service issues, or that the price goes way up after the initial contract. They switched to DISH, and they told me that it was more reliable for the money they pay.

Additionally, we cannot guarantee local channels. So as a matter of disclosure, by law, we have to tell them that they need to keep their rabbit ears or antenna to keep their local channels. But the reason they get satellite services is so that they get HD channels hassle free. Not being able to get local channels doesn't make sales. In Oklahoma, most satellite TV users are in rural farm areas, and HD local channels is extremely important for them.

Additionally, there are many golf fans here, and they watch the golf on the local channels, and DirecTV doesn't provide service for the US Open or other major golf competitions without extra cost.

We also know that there is a contracting issue for a cable company in NY to allow DirecTV to provide local channels. It wants ATT to pay more money to make these channels available on the networks.

My suggestion is that if you want to stay in business in Oklahoma, you need to pay the money and raise the prices if necessary. For most people, price is not an issue. They want convenience and reliability. Additionally, you need to fine tune the broadband service, because from experience, the channels will phase out or blend into one another. That is absolutely the responsibility of DirecTV.

FURTHERMORE, ATT operators are UNION and they have job security regardless of their performance. If you get rid of the union, and start holding folks accountable, and firing them, tech support operators won't be so quick to lie to your customers.

My bold suggestion for ATT? Fix it or go broke!

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Geddon - 15 d 5 h ago

0

Just canceled my Direct TV, and was told I was still in contract. I told the customer service person that when I initially called the other day, that was the first question I asked, "if I was still under any contract" and was told no. So I guess Direct is going to stick it to me as one final blow before I put the POS company behind me. I am so sick and tired of being screwed by this company. Its been over a month loosing my all my local channels since they are still negotiating. I hope they realize their pissing off their loyal costumers, and hope they all cancel their subscriptions. It's funny, I just got an email from Direct asking me to come back to Direct TV. and they will give me $200.00 dollars, but yet they won't waive the $100.00 for me quitting. What a bunch of losers!. I will never go back to Direct T.V. and will let all my friends and family know of how I was treated. Direct T.V. doesn't care about their customers, which is evident because they don't even want you to "email" them with issues. I'm glad I switched to DISH! I called them the first night with a technical issue and they were very responsive, and the techs new what the hell they were talking about. Seems like Direct T.V. should take notice on how to treat their customer!

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Kris - 17 d 14 h ago

0

I hate direct tv. They are liars. They do not try to help at all. We have been loyal customers for 5 years. We moved out service from one address to another. The representative insisted I get the new equipment at no charge. Now they are charging me a thousand dollars. After passing me around for two hours to some who could help me. They said it was cause I did not send the old equipment back. Which the technician took all the old equipment. Lie #1. Then they said it's cause the representative offered me an upgrade and after looking at the account I'm not eligible for the upgrade. Lie #2. They are making up things I can clearly hear them trying to weasel their way out. Fuck direct tv !!!

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Kim - 18 d 12 h ago

0

I have been a loyal customer of Directv for over 14 years and I called today to terminate my service due to the constant battle with the company not caring my local stations that I cannot receive over the air. When I started the process of cancelling my service, I was given the runaround and transferred from person to person (in an attempt to wear me down, I assume) and then wanted to give me a deal to keep me in the service. I refused the deal then was told that I would have to pay a "disconnect fee" of $240 in order for them to terminate my Directv service. I asked to be transferred to their complaint department to air my concerns. This was no help, either. I am in the process of filing a report with the Better Business Bureau and have them help fight the battle with this company! I am completely done with Directv and would not advise anyone to start a service with them!!!

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Hossain - 19 d 13 s ago

0

I just called your customer service and asked a few questions about why have I lost one of my local channels. I was extremely disappointed that instead of trying to answer my questions, your rep just decided to hang up on me. I have been a loyal customer with you for sometimes, However looks like our relationship is near end. I DO NOT tolerate people hanging up on me . I hope you will be able to listen to our conversation and use that as a training for future customer service

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Fazoobegirl - 26 d 4 h ago

0

Consumers who are paying for television service should NOT be penalized with the black out of a local channel, in this case CBS, because of poor contract negotiations on corporate's end. I was sent an antenna that did not work. I was then told an "escalated ticket" would be sent in, but if I called again it would be moved to the bottom of the pile! I was also told I would be notified on what DirecTV was going to do to rectify the problem of me not having CBS. I have not and was not. I wanted to switch companies and was told I will incur a hefty penalty for breaking the contract, even thought they are breaking my contract. Terrible!

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K8 - 19 d 4 h ago

Oh my goodness my thoughts exactly. I want out of thr contract because they broke it by not notifying us of a possible blackout.

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AR - 19 d 7 h ago

2

Rochester, NY lost Channel 8 - owned by NexStar AND Channel 13 - owned by Deerfeld Media. No one seems to care. This is beyond frustrating. We do not want to deal with an antenna, which seems to be an option. We've been a customer since mid 90's and don't recall not having local channels. Ready to give up and leave unless w

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