Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.719923
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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Col - 33 d 11 h ago

0

Has anyone discussed a class action suit against this incompetent corporation? If so, where do I sign? If not, who can we contact?

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Crystal - 33 d 5 h ago

0

Someone needs to start one!

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TL S. Coarsegold CA - 31 d 11 h ago

0

I would love to be placed on the class action suit list. They are in breach of contract and are now harassing me for payment I do not owe.

I am currently discussing with a contract law office.

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Mad Oma - 11 d 10 h ago

0

Exactly. Except we want to file fraud charges for payment for services not received, month after month. We have been open to negotiating this issue with DirecTv, but they are incredibly opaque, not to mention every single person we spoke with acted in an avoidant, inept manner that only riled everyone up. But we aren't throwing up our hands. DirecTv charged us for services we did not receive, have not credited our account with the overages, and haven't even apologized for our distress over their poor business practices.

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SantacClaus - 2 d 18 h ago

0

I would be interested in that suit please contact me @(hidden)

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DRC - 27 d 9 h ago

I will join you

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Anonymous - 14 d 14 h ago

1

I agree with you.Lets start a lawsuit.Maybe then they will wake up.

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Anonymous - 16 d 17 h ago

I'll definitely sign it... Direct TV is Horrible. How to "Negotiate" with the owners of ABC at 9pm at night, 10min before Game 1 of the NBA Finals??? Only to have that channel pulled from the line up??? As if Customers are okay without having ABC. It's a BASIC CABLE channel... You know who isn't "Negotiating"???? TIME WARNER/SPECTRUM CABLE!!! That's who! I hope allllllllll of their customers just cancel!!!

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CAC - 9 d 20 h ago

Col, I'm with you! THIS IS BULLSHIT!!! DOES ANYONE SPEAK ENGLISH???? WTF!!!

CAC

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Dottie - 5 h 18 m ago

0

Let me know if you get any information because I'll sign it, too. One thing I'm definitely going to do is contact the company President/CEO.

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ebb17 - 1 d 10 h ago

I had called in order to cancel my services since my plan had gone up double the price, recently unemployed single mother of four and full-time student. The representative offered to give me a credit of 150 dollars as long as I made my account current with 100 dollars payment and she would then be able to reduce my plan to what I had before. Eventually, no one was able to assist me with giving me the promised credit and plan change. I spoke with what could be dozens of representatives and passed around like I am not a valued customer. I am very disappointed to have been lied to. I called every opportunity that came to me( lunch, break)my time is valuable to me and my children as I am a full-time college student, I am a full-time mom, seeking employment, and also assisting my very own children with work, not to forget, household duties. Every time spending at least 30min to over an hour on the phone, I feel like my time, and I wasn't valued. My account became suspended and past due upon waiting for the company to resolve the issue, which never happened and they were not willing to fulfill their word, leaving me no choice but to cancel. Each time I was passed around being assured that my issue would be resolved, I was told that NOTHING could be done since my account became "suspended".

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Mary Crabtree - 4 d 16 h ago

0

.They are stealing peoples money. double billing then tell you you are past due. tried calling. they dont help just tell you that you still owe and shut you off. yair in dallas tx told me he was highest i could speak with. he was the only boss. lol.

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Lisa Hill - 10 d 7 h ago

0

I've discovered a new form of torture that our military can use: calling Direct TV 800 number and trying to speak to a PERSON. Going through the prompts is exasperating and time consuming. When you do finally speak to a person the associate typically is not a native English speaker. I am not xenophobic however it is frustrating when I have to ask the associate to repeat themselves over and over. That is also time consuming and frustrating. While I appreciate the value of hiring people are bilingual (I only speak one language) but I get angry when mega corporations outsource their customer service jobs to other countries in order to save money. Profitability seems more important than customer satisfaction. Look at your low ratings Direct TV. You are NOT doing a very good job. I would switch back to Comcast but I loathe them more.

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Amy J Thomas - 10 d 15 h ago

0

I cancelled my service back in January 2018 because I moved to a new town that doesn't get service. I have early onset Alzheimer's so I set up everything with them as automatically charged to my credit card. I'm finally on medication that is working on improving my memory. Today, I noticed that I was charged for the account that I had cancelled a year and a half ago. I called and wanted to have my account closed AGAIN, and expected to get some of my money back. I was basically told that if I'm stupid enough not to notice that I was being charged for the past year and a half, then they won't reimburse me for any of the charges. I'm extremely upset because I had no control over what was happening with my brain and now have been ripped off because of my medical condition. I called back and talked to billing and tried to explain it to them. They at least credited me for the amount that was charged me this morning. I don't know what to do. Please, someone start a class action lawsuit. I would but have no idea where to start.

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Lisa P - 11 d 9 h ago

0

I am livid!!!! I have switched to Spectrum, and called to ask them to prorate my bill for today. NO! THEY WANT 175 BUCKS FOR THE MONTH OF JUNE!!! HELL TO THE NO!!! I AM NOT WATCHING THEM,AND I AM NOT PAYING FOR THEIR STUPID INCOMPETENT SERVICE! THEY ACT LIKE IT IS OK TO GET MONEY FROM ME FOR NOTHING!!! I WILL SIGN A PETITION! LETS CLASS ACT THIS!! THIS IS ILLEGAL!!

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RMS - 12 d 14 h ago

https://consumercomplaints.fcc.gov/hc/en-us

The above is the link for filing a complaint about DireTVs poor service and business practices with the FCC..

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Anonymous - 11 d 11 h ago

Am interested in class action lawsuit. Any organizers out there?

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Matthew Fisher - 12 d 11 h ago

0

Was told that I can not terminate my service via certified mail even though I had suffered a throat injury which prevented me from talking during the time that I wished to cancel.

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RMS - 12 d 14 h ago

0

MAYBE WE ALL SHOULD ADDRESSING ALL OF OUR COMPLAINTS TO THE FCC!! It appears that DirecTV does not care about you!!

The Federal Communications Commission (FCC) is an independent government agency responsible for regulating the radio, television and phone industries. The FCC regulates all interstate communications, such as wire, satellite and cable, and international communications originating or terminating in the United States

The FCC is organized into seven bureaus and ten staff offices. In general, the bureaus handle license applications and related filings, as well as analyzing complaints, developing and enacting regulations, conducting investigations and participating in hearings. The seven bureaus are:

Consumer & Governmental Affairs (CGB) oversees the FCC's consumer policies, including disability access. It handles outreach and education through its Consumer Center, which responds to consumer questions and complaints. CGB also collaborates with state, local and tribal governments to ensure emergency preparedness.

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frazzledcustomer - 49 d ago

0

Most horrible company we ever dealt with. You get nothing but the run around & promises saying everything is taken care of, and then when you get your bill, you are CHARGED for something you DON'T even HAVE!!! They just turned off our service saying we owe $118 past due. Our bill is PAID EVERY MONTH on the first! We want OUT, but it will cost us $300 to break the contract. So, so sorry we ever went to this horrible company! They are nothing but rip offs!! UGH. We are telling everyone we know to NEVER, NEVER go with Direct TV. We are now sitting here with no TV due to someone's error in their billing department. Let's ALL go to our local news papers & stations 3, 6,10, & fox & have them look into why there are sooooo many complaints against this company.

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Darla - 34 d 10 h ago

1

Try Youtube tv. 49. a mth and same channels as this crappy company

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Hendersonville Customer N C. - 14 d 13 h ago

0

Let's all complain to the Better Business B.See if this can improve the service from Direct TV.

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Robert Baker - 12 d 19 h ago

0

I am going through the same thing... We need to find and attorney and file a class action lawsuit. The FTC needs to investigate and shut them down. Its Long overdue.

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RMS - 12 d 15 h ago

0

Did you try loyalty department? They are a smidgen better that Customer NO Service.

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Robert Baker - 12 d 19 h ago

0

I am a Disabled Veteran. I have been lied to and cheated over and over again by Directv. Too many lies.... I just finished a phone conversation with your Loyalty Dept. who tells me I owe $257 when I should owe $80. Then I ask him why I am not getting a paper bill. He says I elected paperless. I never did. You dont want us to have a paper bill because now we have proof of the fraud you commit against us. I have been with directv since the day it started. But I am now ending it. I am removing all my equipment and going to CRUSH it with my Truck. People! Go with your local cable company. No Contracts and its plain and simple.

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