Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.769394
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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CRS - 5 h 53 m ago

0

Dealing with Directv has been an absolute nightmare. After initiating my service and not able to get it to work, I decided to cancel. I have spent two months trying to resolve my billing and all i get are various people who ask ,e for my information over and over again and then tell me they cannot resolve my issue... I am then forward to their supervisor which is another way of saying somewhere in space... as no one ever answers... I thought the other systems were bad... but this is by far the worst.

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Denise - 1 d 10 h ago

2

Wow. After reading the comments below, this will be a breath of fresh air. I am also a long time (legacy) customer (which I believe means we are not making money for the company) and was notified late last year, that an extra $9 charge would be starting the first of the year. This would put me over $137 which was too much for me. I had recently received a Dish offer for a 2 year contract for $59/month and a talking remote and a $300 visa card. Anyway, I called Directv to cancel after the first of year. Fortunately for Directv, I was given an agent named Corey. He saved you from losing me as a customer. Worked with me, praised me for being a loyal customer and was able to credit me and lower my bill to a reasonable amount. He apologized for not being able to get me a talking remote and the $300 visa card, but at the end of our process, I was ok with all that. I have a feeling corporate thinks the "new" customer is the way to go, and leaves the loyal (legacy) customers by the wayside. You might want to rethink this opinion. By the way the following comments look, it may be time to rethink this process. Anyway, I'd like to commend the agent named Corey. I'd also like to mention a very lively and pleasant agent I talked to today named Kimberly. She was able to direct me to this website so I could deliver these comments. You have 2 very good agents out there. I hope you treat them better than you've treated your legacy customers in the past.

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ann ledbetter - 1 d 18 s ago

0

i think you are a liar. i think you work for directv

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ann ledbetter - 1 d ago

0

my advice is that anyone wanting any kind of satellite tv go another way. there are plenty of other options out there. directv is getting away with stealing monies every month and there doesn't seem to be anything being done about it.

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Anonymous - 69 d 10 h ago

If you have Direct TV please cancel and never turn back. That is all I can say. AT& T should be ashamed to have joined with these people. Because of this merge, we had an AT & T cell phone for over 21 years, and we cancelled. We are on contract with Direct TV, but I promise you, once we are done, this will be it. Worse company in customer service that set foot on the face of this planet. Their executive leadership doesn't care about what customers are saying. Their company is too big to fall. We the customers have to spread the word and leave these people for life. Their lies and tactics , deception is beyond what is considered slightly moral in this country.

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Anonymous - 65 d 7 h ago

0

Believe me when I say, no company is too big to fall. It's coming, give it time. Watch, listen and learn!

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Annom. - 60 d 4 h ago

Contact consumer affairs

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Anonymous - 56 d 11 h ago

How do I contact consumer affairs this company is horrible this makes 5th time I was suppose to get an install and they never showed up

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Kristine - 49 d 10 h ago

0

Same thing happened to me twice. I received a text confirming the appointment and I responded "YES" and then hours later I get a text "SORRY WE MISSED YOU" how could you miss me when you never showed up - TWICE! I called the number given and they said I never had an appointment - HELLO why did I receive a text confirmation? I wish I could go back to Spectrum, but once I can I will!

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Cheri - 63 d 4 h ago

0

I agree how can a class action suit be started, do we all have to have the same complaint??

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Mndcostello - 62 d 1 h ago

0

If you find out please let me know how to join! My email address (hidden)!

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Bg - 60 d 4 h ago

Contact consumer affairs quickly

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Gary Friedman - 9 d 9 h ago

0

Overseas customer service. Can't hear or can't communicate with them. Worst experience in my life trying to adjust simple billing error. They are either morons or super crafty!!

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Jodi Hicks - 1 d 13 h ago

0

Me too. Over billed every single month. Finally canceled service after 6 years. Because I cancelled 2 days after the billing cycle, they are demanding I pay for the whole month. Remember this is PREPAID. We pay a month in advance. I'm so livid right now. How can a company charge you (prepaid) for a month of service when you cancelled 2 days after the billing cycle?

Does anyone know who I can call?

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Mndcostello - 62 d 1 h ago

0

Ok so let me elaborate. They talked me into getting their internet and phone with the dish service to run my security cameras. After 5 techs came out in 2 weeks the last tech told me to switch to local internet company because he couldn't fix my internet and keep my internet running to keep cameras on. I have protection order from abusive ex husband trying to kill me. Well anyway I called to cancel internet as their tech instructed. They charged me 1000 bucks for repairs and disconnect. I canceled everything and now they are threatening to sue ME!

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Anonymous - 40 d 10 h ago

My name is Gwen Rice. I am looking g to get a class action started! My email is gwenrice33@ gmail.com

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Kfish - 26 d 12 h ago

0

my email address is (hidden) let me know if you get it going. I am tired of talking to some ignorant dough brain in a third world call center who can't speak English correctly if you held a gun to their head.

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T - 13 d 2 h ago

0

Contact consumer affairs BBB

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corey hand - 26 d 10 h ago

I THINK THIS COULD BE A DEAD HORSE

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Valerie - 22 d 7 h ago

I am going to look into contacting an attorney to file a class action lawsuit. How many people are on board? I have had Direct TV before for 10 yrs and switched. I then received a offer to come back and get NFL Sunday tickets for free. In 2016, I called Direct TV to cancel my NFL Sunday ticket. They have that in writing in their system.

I opened my bill and wanted to know why my bill is over $200.00 every month. I then find out that they have been charging be $395.94 for years for NFL Sunday ticket WHICH AGAIN I called and cancelled in 2016, WHICH they have that in their records. The answer I received was I should have read my bill more carefully. I said how dare you. you have in writing that I cancelled my NFL Sunday ticket .DirecTV fraudulently took over $1,187.82 of my money and you want to tune it around on me that I should check your billing procedure.? This is fraud. OH and the kicker, I ask for MY MONEY BACK, and they say no we will give you a credit on your bill. I DO NOT WANT a credit on my bill. I want my money back un my bank account the way you took it !

email: (hidden)

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T - 13 d 2 h ago

0

BBB CONSUMER AFFAIRS

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FedUP2019 - 9 d 10 h ago

0

Hello - I am on board, would love to look at a class action lawsuit. I have been trying to get a billing issue resolved since November. DirecTV's customer service is disgustingly dishonest. I am appalled with their crooked billing practices - and I am done with it. People need to start pushing back to ensure companies like DirecTV are forced to change.

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Kathy Serpa - 5 d 8 h ago

Please contact me. Kathy

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CLASS ACTION IS NEEDED - 15 d 13 h ago

0

I WILL CONTACT YOU

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Anonymous - 13 d 12 h ago

Me too PLEASE!

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Lady Williams - 8 d 13 h ago

I'm on board for class action

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L. H - 13 d 12 h ago

0

Any luck Gwen?

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Anonymous - 40 d 10 h ago

So happy to hear that you want a class action suit. SO DO I. My email address ie. (hidden). please respond, I believe that I have just the Attorney, will call him when I get enough responses

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