Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
1.075
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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Not happy - 41 m 11 s ago

0

Worst customer services ever

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Not a Happy Camper - 2 h ago

1

Paying $114.00+ a month for 2 TV's/boxes and 2 remotes. Both remotes have major issues, like one is dead and the other the rubber is coming off and only works when it wants too, but mostly doesn't want too.

Trying to get new ones and am told I need to pay $15.00 each, unless I sign up for a protection package at $19+ a month.

Really!

With the new taxScam they got giving them millions of dollars, you would think they could afford to support their customers

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Just want to watch Direct TV - 1 d 39 m ago

2

Today here in SC I spoke to five cu service reaps; out of the five 2 hung up in my face first Cindy and the last agent was Kimberly; my initial complaint was a install- and the First Lady Cindy treated me like I was back in divorce court trying to plead against my husband's infidelity she wanted the number on my divorce decree

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Beth Pupek - 19 h ago

0

By far the worst service ever!!!

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Shay - 1 d ago

0

DiirectTv sucks

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Angry Customer - 1 d 14 h ago

0

I'm a customer of AT&T/DirectTV,

When I first started my DirectTV service I was told that I get up to 4 mini genies free with my service, I only received 3,the tech didn't have the 4th one which was not a problem, I told him I will call and just reschedule another appointment. On Monday, February 19, 2018, I placed an order for a mini genie receiver to add to the additional receivers I have in my home. I was given an appointment for the next day, Tuesday, February 20, 2018, 8:00 am - 12:00 pm. The Tech arrived at 9:30 am with a 4k receiver, he informed me that the receiver was the wrong one because I don't have a 4k TV, but not to worry he had the correct one in his truck all he needed to do is contact the office and have them switch out the 4K for the mini genie. The tech was on speaker phone with customer care from 9:45 am to 10:30 am. At about 10:45 am the tech received a phone call telling him to stop the installation because the customer (me) called and cancelled the order. I had been in the room talking with the tech the whole time, he explained that I was not the one that cancelled the order it had to be the customer service rep. The tech supervisor called me and apologized for the mishap and said that he will make sure the installation is complete by this evening but the tech needed to leave and go to another account for an appointment. I was in shock that this was even happening, I told him that the tech is in the middle of running wires and you need him to stop, are you serious? The supervisor said "Yes, I promise I will get him or another Tech out today to complete the work".

At 4:00 pm no one had shown up yet, so I called, I spoke with 3 CSR and 3 Supervisors only to be told that they don't see a new order for anyone to come out. In order for a new order to be placed I would have to pay $99 for the equipment and $49 for the installation. By this time my blood pressure had hit the roof, I went back and forth with the supervisor Manuel, until he finally said never-mind, I will waive the fee and set the appointment up for Wednesday, February 21, 2018 from 8:00 am - 12:00 pm.

Wednesday, February 21, 2018, I took a 2nd day off from work to wait on the DirectTV tech to show up, I waited from 8:00 am - 4:00 pm and no tech showed up, I started calling at 4:30 pm - 10:30 pm. I got transferred 5 times spoke with 5 CSR and 3 Supervisors ( Jerry, Tony and Patrick) only to tell me that there is no appointment scheduled for today, I explained to them what happen and I also told them I got an automated call saying that I had a scheduled appointment for today. At 10:00 pm I was transferred to Customer Loyalty Department where I spoke with Kalie/Kaylie and I explained the whole situation to her, she came back to the phone with and appointment for Thursday, February 22, 2018, waived the fee and apologized for all the inconvenience I was put through. I was ready to cancel my services (Cable, Internet, Wireless and Home Security).

Its a shame that the CSR's and Supervisors lack the proper training on making notes, doing follow-up calls that they promise, and communicating with each other. I waited on the phone, being transferred from department to department a total of 14 hours between 2 days, this is unacceptable and ridiculous. The sad part is the only person that apologized and did something was the young lady from the Loyalty Department; no one offered any kind of compensation, apology or anything. Now if I promised to pay my bill and didn't your company would disconnect my services with no problem, but now that your company didn't hold up their end for two days what kind of compensation do I get? By the time I finally get what I requested I would have had to take 3 days off from work, again unacceptable. I'm still waiting on 2 supervisors to call me back, both said they were looking into it and promise to call me back within an hour and of course no phone call was placed.

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Maritza Vega - 2 d ago

0

I called on 02/21/2018 and I was treated rudely a Supervisor by the name of Princess then she hung. She needs quit her job and get something she likes and doesn't involve people.very sad for this company.

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Lynda - 2 d 19 h ago

0

Has to be the worst customer service of any company I have ever dealt with

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Shari Kontrath - 4 d ago

0

So today, I receive a call on my Directv bill - stating I owed $345 for an early cancellation fee on my service. I share with the nice man this is mistake, as I lost my home in September due to Hurricane Irma. We conference in Directv and was rudely received by not 1 by 8 Csr reps that told me the only to resolve my issue was to contact corporate via a written letter. When I called in Sept, Oct and Dec when they called to to collect the $77 for the services due on my account - and share this would pay in full my account and that I was now cancelled.

REALLY -- so now I call corporate to get this resolved. To think I would have loved pay for a service - instead of losing my home. We have been in temporary housing since that horrible date.

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ren - 5 d 15 h ago

0

Absolutely useless talking to a supervisor, they cant don anything, their hands are tied. I was told a no charge move on the movers net, i added a box, was told no charge, they charged 199.00 will bot budge, supervisor said order taker made a mistake, sorry no credit, no reversal, etc. Told them ever since AT&T to took over the company has been ruined. They always thank me for 17 years of a business relationship, yeah right, I am going to write to the president of the company and complain, this is wrong, bait and switch and no customer service BAH !

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MARY - 6 d ago

0

I receive a letter yesterday,Sat. 2-16-18 addressed to my home in FLORIDA, NO NAME,( MINE OR ANY ONE ELSE), JUST A DATE. I CALLED A FEW MINUTES AFTER READING THIS (SHAM) OF A LETTER ORDERING ME TO RETURN FOUR (4) PIECES OF EQUIPMENT TO THEM. JUST PUT ALL THE EQUIPMENT INTO A BAG

TOTE OR BOX, TAKE IT TO THE UPS STORE AND THEY WILL SEND IT BACK TO DIRECT TV, NO CHARGE TO ME. HA !HA!HA! I AM NOT CRAZY OR HAVE I LOST MY MIND. YOU PEOPLE MUST THINK SO. GUESS WHAT? NOT TRUE!! I WAS TOLD THAT IF THE EQUIPMENT WAS NOT RETURNED, I WOULD BE BILLED FOR IT AND THAT THEY WOULD TAKE IT FROM MY CREDIT CARD. I AM TIRED OF ALL THAT IS GOING ON HERE. I PLAN TO EITHER CALL OR SEND A REG. SIGN RETURN REC. TO THE CEO-PRESIDENT. NOT THAT I THINK ANYTHING WILL BE DONE, BUT AT LEAST I WILL HAVE TRIED. I ALSO PLAN TO CANCEL AND TRY TO FIND ANOTHER TV COMPANY. (BUT NOT DISH) THEY ARE JUST AS BAD. THEY TOO ARE TRYING TO SCAM ME INTO SENDING THEM A LOT OF MONEY FOR EQUIPMENT I DO NOT HAVE. WHAT IS GOING ON????????????????

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Bad business - 7 d ago

0

Over billed my account, agreed to issue a credit on the next statement, which they did. However refused to issue the credit for the sales tax charged.

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S. Cross - 7 d 14 h ago

0

I see the old bait and switch, which I thought was illegal, is alive and well and my family has been reeled in hook, line and sinker. I IMPLORE EVERYONE WHO HAS BEEN MISLED OR CHEATED BY DIRECTV/AT&T TO FILE A COMPLAINT WITH THE FCC, FTC AND BBB! In 2016, we too signed up for the 2 years at $60 contract. One year later, I started getting calls from Direct TV solicitors informing me our contract was up in October 2017. I pulled the paperwork and, in fact, it was NOT up until 2018. After speaking to several absolutely USELESS people at the call center, I finally filed a complaint on the BBB. *you should be aware there are currently 23,000+ complaints against DirecTV on the BBB and it still has an A+ rating so I'm skeptical of whether or not the BBB can be trusted at this point* Anyway, within a couple of days I received a call from a lady at the "Office of the CEO of AT&T", though the caller ID said Idaho and AT&T corporate is actually in Texas. She hemmed and hawed and we bickered a bit and when she realized I was not going to budge, she offered me a deal to apologize for their attempt to weasel out of the contract. She was "excited to inform me" I could receive my second year of monthly programming for only $48.65 a month. Well, color me happy, doesn't that sound marvelous? Doesn't it?! Except it was a baldfaced lie. Oh, sure, my October 2 bill was exactly that amount...but then my Oct 15 bill was $149.70! That's correct! I received TWO BILLS. I filed a second BBB complaint and the same woman called again. She said it was a "billing discrepancy" and would be corrected on my November statement. So, on November 2, 2017 I got a bill for $99.70 (because late charges because I refused to pay the second bill in October). Then, I got ANOTHER bill on Nov 15, 2017 for almost $157.00! In December we had to change our card info due to a stolen card and for that month I didn't get a statement, a fact I only later realized when on Jan 29, 2018 I received a FINAL WARNING from DirecTV saying our services would be interrupted on Feb 04 if we didn't pay close to $200 immediately! Well, yes, I freaked right out and immediately got on the phone (PS our service was terminated WHILE I WAS ON THE PHONE WITH THEM on 1/29/2018 trying to correct the issue. My husband was watching television WHEN IT HAPPENED!). The first man I talked to, Antonio, simply wanted to sell me "new and exciting" services that were way out of our price range. After going round and round (and round) with him, Antonio finally admitted he couldn't help me and disconnected the call, kicking me back to that godawful automated system. The second man, Brian, was able to help me and even told me that he could see I HAD updated the card info like I said I had but for some reason they'd been auto-billing our old card, it hadn't been removed. Since it was on their end, Brian said we wouldn't receive any reconnect fees BUT we'd have to pay half the outstanding balance ($60) to get service reconnected immediately. Fine. Whatever. But wouldn't you know? Today, 2/15/2018 I GOT ANOTHER BILL and it's for $188 and some change (it should have been just under $150 due to that outstanding balance from December when they were billing the wrong card AND this month's $48.65 charge)! When I opened the details WE WERE ACTUALLY CHARGED RECONNECT FEES AFTER ALL to the tune of just shy of $90.00! I also discovered that our AUTO-PAY has been TURNED OFF, which I neither requested NOR authorized. Also, the bill I received today is for March 14, 2018 AND IT'S ALREADY FLAGGED AS PAST DUE AND SCHEDULED FOR SERVICE TERMINATION ON MARCH 4TH. This company is an absolute honest to goodness SHAM. Please, please people, PLEASE file complaints with every consumer protection agency known to MAN!!! If enough people make enough of a stink maybe we can get something changed. The BBB is the best way to get the company's attention, but clearly the Lady from the Office of the CEO of AT&T who works from her home office in Idaho has no problem WHATSOEVER lying to people to shore up these complaints and make it **appear** that they're doing everything they can to appease their customers. DON'T LET THEM FOOL YOU WITH A SWEET DEAL. THEY LIE. THEY CHEAT. THEY SWINDLE. The irony is, if we as customers try to leave a signed contract, they charge us out the wahzoo, but if they want to weasel their way out? Oh, well, that's just fine and dandy, apparently, because from the looks of the complaints here and on the FCC, FTC and BBB websites this has been going on for a very long time.

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Martin Davis - 7 d 19 h ago

0

Dear AT&T Here is the letter I am going to put all over the social media websites TODAY Dear Consumers, You should NEVER signup for an AT&T Uverse that they say they will give you a discount if you will take the Directv NOW APP. On December 4th I signed up for a 12 month plan that I said ok to taking the APP but that I would not use the APP because we don't watch TV unless we are at home and watching it on our TV. They make you give them a Credit Card/Debit Card and say they or going to charge you $10 for the Directv NOW APP. And that in can cancel the Directv NOW APP. account with in 30 days and you will keep getting the discount on you Uverse account. On December 31st I called the same number I signed up for the Uverse service and was told they could not help me cancel the Directv NOW APP. Service/Account they signed me up for. So when you TRY to cancel the Directv NOW APP. they tell you that the ONLY way to cancel the Directv NOW APP. Service/Account is by going to the Directv NOW website and you have to the CHAT service and CHAT online with a representative. Directv NOW APP or the Directv NOW does NOT have a PHONE number that you can all to talk to a real person. They will ONLY CHAT with you through the website. I went through 3 different people. Because I had to explain to the 1st person that I want to cancel my account and give them all my info, for them to then tell me that they could not help me that they need to transfer me to someone else. They I had to go over everything again for the 2nd person to tell me they could not help me that I had been transferred to the wrong department. So they transferred me to someone else. I had to explain everything again to the 3rd person and give them all my account info for the 3rd time. They told me that the service was canceled and that I would no longer be billed for the service. So after an hour of TRYING to get the service canceled I felt I had succeed. NOPE on January 16, Directv NOW charged my Debt Card $35 so when I called the number that was apart of the charge in my bank account (hidden). I had to go over AGAIN with TWO different people all my info and what had happen the 2nd person told me that I had to go to the website and go through the CHAT to have them cancel it. After having to go through 2 people and explaining why I was CHATING with them they each transferred me to someone else. The 3rd person said he had canceled the service and would refund me, They DID not refund me. After 3 days I let my bank know and the bank refunded me the $35. This morning when I login to my bank I find that Directv NOW had TAKEN money AGAIN from my account. I called AT&T Uverse and was told that I needed to CHAT with Directv NOW through the Directv websit. I called Directv Directv NOW and they told me I had to CHAT through the Directv Now website. I ask them for the phone number of the corporate offices for Directv NOW or AT&T and was told that they don't have a phone number for the Directv NOW that the only way to get them to CENCEL the service was through the CHAT on the website. I Google AT&T to find the AT&T corporate phone number of the president, the guy I talked to in the office of the president of AT&T for the DirecTV told me that he could not help me because the Directv NOW customer service was only handle through the CHAT on the Directv NOW website and that Directv NOW, was NOT apart of DirecTV. When I questioned him on this since he was in the office of the president he put me on hold and then came back and told me that someone would be calling me in 48 to 72 hours to help me. AGAIN DO NOT SIGN UP FOR UVERSE AND THIS APP UNLESS YOU PLAN ON KEEPING THE APP FOR THE WHOLE TIME OF THE CONTACT BECAUSE THEY MAKE YOU GO THROGH HELL TO CANCEL IT AND THEN THEY JUST KEEP CHARGING YOU ANYWAY. Martin Davis

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Leticia Robles - 8 d 24 h ago

0

Hi. I am extremely upset that AT&T/Directv will not honor my cable contract. I agreed to $60 per month for 24 months. At month 12, I lost a discount because supposedly I did not add a second type of service thru them as required by my contract. Actually, my contract DOES NOT require me to do so. I am paying $44 more a month for something I did not agree to. I have complained and have spent over 20 hours dealing with this over several months with no success. I will seek an attorney for help as this is ILLEGAL and not what it is in my contract. I NEED THIS FIXED NOW!

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Waldo - 8 d 13 h ago

0

This is by far the crappiest company in operation in the United States. Had a bad experience with them after being a customer for 15 years. Said I would never go back. However, when I went to upgrade my at&t phone they promised me 185 channels and HBO free for life along with the NFL ticket for 2018. THEY LIED!!!! Should never have gone back. Won't honor what was promised. Poor customer service. Yes, I was a jackass on the phone because it took forever to get a supervisor who wouldn't do anything!!!!!!

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Joserr West - 8 d 16 h ago

5

I have a re-hiring issue that needs addressing. The problem was when i started nursing school I had to discontinue my work schedule at Alorica in Sunrise, Fl. I would like a status change to be made so i am able to be rehired.Simple

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Anonymous - 15 d 42 m ago

0

My friend died 12/28/17 - I have called several times from AZ and CO and the service is still NOT SHUT OFF! I just received an invoice for svc for 01/22/18 to 02/21/18 for a DEAD MAN!!

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Joserr West - 8 d 16 h ago

5

Maybe he came back to life and he need nfl network

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Willie Curry - 17 d 6 h ago

0

My name is Willie Curry Acc.#7280177 also #255356676, I have been trying to resolve an issue since early January. BY mistake I sent my mortgage payment to Direct tv, once the discovery was made I contacted Direct tv.. As of this day I have not gotten the refund promised. I have spoken to a number of employees, many of whom the were not professional, etc lying about calling me back. I was assured the funds would be back into my account the following day. My attempt to speak to someone in/of authority have been, exercise in futility. By writing this it is my hope I will get some help with this matter.

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JTCRAFX - 8 d 17 h ago

0

Willie

I am dealing with the same problem right now. They were notified 1/24/18 they told us 7 to 10 days to receive the money back. After multiple calls over the last 4 weeks I am told the check was sent on the 8th. They must have put it on a turtle to deliver it as I haven't seen it yet.

Every time you call you go to Asia or the Philippines and they are no help, if you can get transferred to the US, you go to a call center and they wont let you talk to anyone with the authority or desire to help solve your problem, just a lot of lip service to appease you to stall a few more days.

Good Luck, you will need it!

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Not Your Consumer Anymore - 9 d ago

0

Being charged $800 for service I didn't have, and it hit my perfect credit. Guess what you're about to get sued!!!

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CWC #27903539 - 10 d ago

0

It is a peculiar thing that we have a TV service in the USA, receive their service in the USA, and pay out bill in the USA, only not to be able without too much effort, to reach anybody in the USA by phone. Your phone system says to call 1(hidden) as though it was a perfect way to reach someone to handle a problem you were trying to fix. For a monthly exorbitant charge for getting TV service into your home, it sure appears to be a lousy setup when you can't seem to reach anyone who knows anything. But! I guess it is an example of how you really don't give a darn about service or people contact or solving a problem.

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STEVE - 13 d 18 h ago

0

THEY SUCK!!!!!!!!

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