Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.744702
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
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Anonymous - 3 d 3 h ago

0

If you are thinking of getting Direct TV I would NOT recommend that you do that. The customer service is poor as is the service itself. If you have a small rain shower the service cuts in and out. They are very slow to respond to fix issues with the service. Currently we have not been using Direct TV and I call today to cancel it service being we found a better service. I was informed that they are unable to process the cancellation until our next billing cycle. Our billing cycle was on the 17th. So we will have to pay for an additional month of service that we are not using and an addition $75.00 cancellation fee. Talk about big business sticking it to the little guys.

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Anonymous - 132 d ago

If you have Direct TV please cancel and never turn back. That is all I can say. AT& T should be ashamed to have joined with these people. Because of this merge, we had an AT & T cell phone for over 21 years, and we cancelled. We are on contract with Direct TV, but I promise you, once we are done, this will be it. Worse company in customer service that set foot on the face of this planet. Their executive leadership doesn't care about what customers are saying. Their company is too big to fall. We the customers have to spread the word and leave these people for life. Their lies and tactics , deception is beyond what is considered slightly moral in this country.

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Anonymous - 128 d ago

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Believe me when I say, no company is too big to fall. It's coming, give it time. Watch, listen and learn!

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Annom. - 122 d 19 h ago

Contact consumer affairs

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Anonymous - 119 d ago

How do I contact consumer affairs this company is horrible this makes 5th time I was suppose to get an install and they never showed up

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Kristine - 112 d ago

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Same thing happened to me twice. I received a text confirming the appointment and I responded "YES" and then hours later I get a text "SORRY WE MISSED YOU" how could you miss me when you never showed up - TWICE! I called the number given and they said I never had an appointment - HELLO why did I receive a text confirmation? I wish I could go back to Spectrum, but once I can I will!

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Cheri - 125 d 18 h ago

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I agree how can a class action suit be started, do we all have to have the same complaint??

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Mndcostello - 124 d 15 h ago

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If you find out please let me know how to join! My email address (hidden)!

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Bg - 122 d 19 h ago

Contact consumer affairs quickly

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Gary Friedman - 72 d ago

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Overseas customer service. Can't hear or can't communicate with them. Worst experience in my life trying to adjust simple billing error. They are either morons or super crafty!!

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Jodi Hicks - 64 d 3 h ago

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Me too. Over billed every single month. Finally canceled service after 6 years. Because I cancelled 2 days after the billing cycle, they are demanding I pay for the whole month. Remember this is PREPAID. We pay a month in advance. I'm so livid right now. How can a company charge you (prepaid) for a month of service when you cancelled 2 days after the billing cycle?

Does anyone know who I can call?

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Joan Cochran - 35 d ago

0

I cancelled today and am also having to pay for another full month as my billing cycle starts today! I will never have Direct TV again. I don't care how cheap it is. I will go without TV first!

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Mndcostello - 124 d 15 h ago

0

Ok so let me elaborate. They talked me into getting their internet and phone with the dish service to run my security cameras. After 5 techs came out in 2 weeks the last tech told me to switch to local internet company because he couldn't fix my internet and keep my internet running to keep cameras on. I have protection order from abusive ex husband trying to kill me. Well anyway I called to cancel internet as their tech instructed. They charged me 1000 bucks for repairs and disconnect. I canceled everything and now they are threatening to sue ME!

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Anonymous - 103 d ago

My name is Gwen Rice. I am looking g to get a class action started! My email is gwenrice33@ gmail.com

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Kfish - 89 d 3 h ago

0

my email address is (hidden) let me know if you get it going. I am tired of talking to some ignorant dough brain in a third world call center who can't speak English correctly if you held a gun to their head.

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T - 75 d 16 h ago

0

Contact consumer affairs BBB

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corey hand - 89 d ago

I THINK THIS COULD BE A DEAD HORSE

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Valerie - 85 d 22 h ago

I am going to look into contacting an attorney to file a class action lawsuit. How many people are on board? I have had Direct TV before for 10 yrs and switched. I then received a offer to come back and get NFL Sunday tickets for free. In 2016, I called Direct TV to cancel my NFL Sunday ticket. They have that in writing in their system.

I opened my bill and wanted to know why my bill is over $200.00 every month. I then find out that they have been charging be $395.94 for years for NFL Sunday ticket WHICH AGAIN I called and cancelled in 2016, WHICH they have that in their records. The answer I received was I should have read my bill more carefully. I said how dare you. you have in writing that I cancelled my NFL Sunday ticket .DirecTV fraudulently took over $1,187.82 of my money and you want to tune it around on me that I should check your billing procedure.? This is fraud. OH and the kicker, I ask for MY MONEY BACK, and they say no we will give you a credit on your bill. I DO NOT WANT a credit on my bill. I want my money back un my bank account the way you took it !

email: (hidden)

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T - 75 d 16 h ago

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BBB CONSUMER AFFAIRS

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FedUP2019 - 72 d ago

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Hello - I am on board, would love to look at a class action lawsuit. I have been trying to get a billing issue resolved since November. DirecTV's customer service is disgustingly dishonest. I am appalled with their crooked billing practices - and I am done with it. People need to start pushing back to ensure companies like DirecTV are forced to change.

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Kathy Serpa - 68 d ago

Please contact me. Kathy

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Warren - 59 d 2 h ago

0

Hello, I am in. I have phone conversations email chat conversations witness from an attorney and an AT&T store manager as well as 326 logged phone calls. I am ready

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bo arguello - 56 d ago

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me!!! (hidden)

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Nicky - 29 d 3 h ago

My husband is an ex employee due to health reasons. Although our bill increased to over $300 we kept the service due to loyalty. We downgraded the package and went down to 1 genie. My husband has been calling for months due the receiver not recording and having to reset the box each time we want to watch tv and during watching tv. We finally called again Friday due to technical and billing issues. We were billed for 3 boxes although we only had 1. The rep offered to issue credit for the 2 boxes that I don't know how long this has been going on bcs my husband didn't read the bill. They denied credits to the monthly bill although we couldn't watch tv without resetting nor watch a full movie after resetting. They would not adjust for the service nor dvr service we pay for each month. I am changing providers asap. This company is horrible to customers and their employees. I'm in.

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Gigi R - 11 d 19 h ago

I'm in. I tried to cancel after I get a spam text that cost me money(I have only been with Direct tv for 1.5 months). Direct TV did not want to own it even though Direct TV was on the text. I tried to cancel, and go back with my cable company with no penalty for fees ( I was with my cable company for over 20+ years and no spam texts). How do I know an employee is not forwarding customer #'s to someone in the "spam" business?

I give fake#'s to surveys. Only legit companies that I actually pay bills with have my ph#. No one, no company, no marketing agents knew I was with Direct tv, except Direct TV company... hmmmm....

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Anonymous - 8 d 21 s ago

i am im just getting off phone again they charging me for a bill and i dont even have their service any more

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CLASS ACTION IS NEEDED - 78 d 4 h ago

0

I WILL CONTACT YOU

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Anonymous - 76 d ago

Me too PLEASE!

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Lady Williams - 71 d 4 h ago

I'm on board for class action

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Warren - 59 d 2 h ago

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I would like to join. Please advise on next steps.

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L. H - 76 d 15 s ago

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Any luck Gwen?

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Anonymous - 54 d 15 h ago

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We are with (hidden)

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trich - 51 d 15 h ago

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I'm on board for a class action suit as well. Called to have my service disconnected because I was moving to a different state and wanted to go back to cable. Next thing I know I got a bill for the following month. They never disconnected. So this time I contacted through chat so I'd have a transcript. The rep said they have a record of me calling for disconnection but for some reason it wasn't done. Finally was done. They're still saying I owe them for the month I wasn't supposed to have it. I sent them a copy of the chat transcript and my utility connection notices for my new state and asked how I could be in 2 different states at the same time. They sent me to collections and said they couldn't remove the charge. I'm still fighting, and it's been 8 frickin' months!! My email is (hidden).

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Danies - 51 d ago

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I'm in. Tired of getting customer service who reads from a manual and repeats themselves 5 times. End up staying on phone for 1 hour to resolve something that takes 10 minutes when I finally hang up and call back to get an English speaking rep.

So frustrating and nobody cares because they make too much money to care. All they want is to sell you more, even when you call to complain about an issue they're still trying to sell you more and take up your already limited time instead of solving your problem.

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Joan Cochran - 35 d ago

0

Add me to the class action suit. (hidden)

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Ben Carey - 33 d 16 h ago

Me too!! I am ready

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Ranetta Guillory - 27 d 19 h ago

wish I knew that ....cuz they need to be sued.. they are over charging and getting away with it

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Anonymous - 27 d 19 h ago

my (hidden). plz contact me whenever u start it

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