Information, reviews and public commentary for US companies

 

The Directv Group, Inc.

Rating
0.869505
Web
http://www.directv.com
Related
Directv
Address
2230 E Imperial Hwy FL 10
El Segundo, CA
90245-3504
Contact
Michael White
Role
Chairman, President and CEO
Phone
(310) 964-5000
Fax
(310) 535-5225
Employees
27,000
Twitter IDs
@DIRECTV
General profile image

KEVIN - 2 d 12 h ago

3

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475.

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

Company sends out WBK11 offers that are not valid per Previous Customer Department/sales. I was informed that the offer was actually only valid until 9/9/18 ME SPECIFIC. I asked why the offer was received mailed with "Valid till 12/31/18". I was told that is a promotion period .. not for me personally. WELL, now I remember after being a Directtv customer for 12 years why we left DIRECTV. Hollow offers, poor customer service and if someone doesn't get that department under control... the business is bound to fail. During the whole time trying to understand a poorly English speaking Bell, all I could hear what sounded like a PARTY going on in the background. Yes, laughing so loud, I asked if there was a party going on. Agents can't not answer YES or NO, just immediately going into excuses or why its someones elses problem, not theirs... Guess Directv does not train for Pride in work, effective listening skills, or just plain ol' goal of getting customers back.

R

''''''

General profile image

James rickard - 2 d ago

I have called about being billed for NFL Sunday ticket when I was told it's free for new customers. Last month I called 3rd time, I was told I will only be billed 3 months.well I get email and I'm being billed again I'm don't understand what makes it ok to lie to your customers? I feel like someone is stealing from my family. Please stop please. Thanks. Jay rickard 1014 Munson landing rd Tallahassee florida.ma,a

General profile image

jackie - 2 d ago

5

promised a call back and I had no problem telling a supervisor what my problem was. Kevin looked into my account and could see I was disputing a charge. He said while I was on hold, a manager "approved" my dispute and would credit the $99.00 back to my account plus tax. By this time I was exhausted. I told Kevin the issue is bigger than the credit. I told him I NEVER should have been charged and at the time of service I was told if I signed up for an insurance plan of $10 a month (and could cancel after 30 days), they would send out a technician. The second problem I have is that my receiver was never fixed. I still have the issue. This process was exhausting and I will be getting rid of Direct TV as soon as my contract is up.While Kevin was very nice, NO ONE LISTENS!! They just credited my account and that is supposed to make everything all better. It doesn't. My receiver still doesn't work and I am so frustrated but would rather wade in roach infested waters than call back Direct TV....

General profile image

Nancy rori - 2 d ago

4

m anager. I was connected to phone number 1(hidden). I waited approximately 23 minutes and Kevin (employee ID R2166) told me If I wanted to tell him what the problem was while I waited for a manager. I told him I was promised a call back and I had no problem telling a supervisor what my problem was. Kevin looked into my account and could see I was disputing a charge. He said while I was on hold, a manager "approved" my dispute and would credit the $99.00 back to my account plus tax. By this time I was exhausted. I told Kevin the issue is bigger than the credit. I told him I NEVER should have been charged and at the time of service I was told if I signed up for an insurance plan of $10 a month (and could cancel after 30 days), they would send out a tm

General profile image

Carri Elliott - 2 d 19 s ago

I called the "main" number this morning at approximately 8:00 a.m. After speaking to a Customer Service person, I was not satisfied and asked to speak with a manager. After waiting over an hour I was told a supervisor would call me back. It did not happen. I called again at 4:00 p.m. was transferred to two other extensions. This did not result in me speaking with a manager. I was connected to phone number 1(hidden). I waited approximately 23 minutes and Kevin (employee ID R2166) told me If I wanted to tell him what the problem was while I waited for a manager. I told him I was promised a call back and I had no problem telling a supervisor what my problem was. Kevin looked into my account and could see I was disputing a charge. He said while I was on hold, a manager "approved" my dispute and would credit the $99.00 back to my account plus tax. By this time I was exhausted. I told Kevin the issue is bigger than the credit. I told him I NEVER should have been charged and at the time of service I was told if I signed up for an insurance plan of $10 a month (and could cancel after 30 days), they would send out a technician. The second problem I have is that my receiver was never fixed. I still have the issue. This process was exhausting and I will be getting rid of Direct TV as soon as my contract is up.While Kevin was very nice, NO ONE LISTENS!! They just credited my account and that is supposed to make everything all better. It doesn't. My receiver still doesn't work and I am so frustrated but would rather wade in roach infested waters than call back Direct TV.

General profile image

KEVIN - 2 d 12 h ago

3

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475.

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

DIRECTV Headquarters +1_786_259'0475..

Company sends out WBK11 offers that are not valid per Previous Customer Department/sales. I was informed that the offer was actually only valid until 9/9/18 ME SPECIFIC. I asked why the offer was received mailed with "Valid till 12/31/18". I was told that is a promotion period .. not for me personally. WELL, now I remember after being a Directtv customer for 12 years why we left DIRECTV. Hollow offers, poor customer service and if someone doesn't get that department under control... the business is bound to fail. During the whole time trying to understand a poorly English speaking Bell, all I could hear what sounded like a PARTY going on in the background. Yes, laughing so loud, I asked if there was a party going on. Agents can't not answer YES or NO, just immediately going into excuses or why its someones elses problem, not theirs... Guess Directv does not train for Pride in work, effective listening skills, or just plain ol' goal of getting customers back.

R

''''''

General profile image

James rickard - 2 d ago

I have called about being billed for NFL Sunday ticket when I was told it's free for new customers. Last month I called 3rd time, I was told I will only be billed 3 months.well I get email and I'm being billed again I'm don't understand what makes it ok to lie to your customers? I feel like someone is stealing from my family. Please stop please. Thanks. Jay rickard 1014 Munson landing rd Tallahassee florida.ma,a

General profile image

jackie - 2 d ago

5

promised a call back and I had no problem telling a supervisor what my problem was. Kevin looked into my account and could see I was disputing a charge. He said while I was on hold, a manager "approved" my dispute and would credit the $99.00 back to my account plus tax. By this time I was exhausted. I told Kevin the issue is bigger than the credit. I told him I NEVER should have been charged and at the time of service I was told if I signed up for an insurance plan of $10 a month (and could cancel after 30 days), they would send out a technician. The second problem I have is that my receiver was never fixed. I still have the issue. This process was exhausting and I will be getting rid of Direct TV as soon as my contract is up.While Kevin was very nice, NO ONE LISTENS!! They just credited my account and that is supposed to make everything all better. It doesn't. My receiver still doesn't work and I am so frustrated but would rather wade in roach infested waters than call back Direct TV....

General profile image

Nancy rori - 2 d ago

4

m anager. I was connected to phone number 1(hidden). I waited approximately 23 minutes and Kevin (employee ID R2166) told me If I wanted to tell him what the problem was while I waited for a manager. I told him I was promised a call back and I had no problem telling a supervisor what my problem was. Kevin looked into my account and could see I was disputing a charge. He said while I was on hold, a manager "approved" my dispute and would credit the $99.00 back to my account plus tax. By this time I was exhausted. I told Kevin the issue is bigger than the credit. I told him I NEVER should have been charged and at the time of service I was told if I signed up for an insurance plan of $10 a month (and could cancel after 30 days), they would send out a tm

General profile image

Anonymous - 2 d 3 h ago

This service is the worst they sent a tech out to install my service and I had to call the police to get the guy to leave my home. They offered me a free month of service but my service ended up being cut off anyway.

General profile image

James rickard - 2 d 9 h ago

0

I have called about being billed for NFL Sunday ticket when I was told it's free for new customers. Last month I called 3rd time, I was told I will only be billed 3 months.well I get email and I'm being billed again I'm don't understand what makes it ok to lie to your customers? I feel like someone is stealing from my family. Please stop please. Thanks. Jay rickard 1014 Munson landing rd Tallahassee florida.

General profile image

George - 26 d 14 h ago

5

The Directv Group, Inc.headquarter complaintandhelp001 @gmail.com

The Directv Group, Inc.headquarter complaintandhelp001 @gmail.com

The Directv Group, Inc.headquarter complaintandhelp001 @gmail.com

The Directv Group, Inc.headquarter complaintandhelp001 @gmail.com

Email them

Thank you (:

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Powelle - 26 d 4 h ago

3

Anyway, I have spoken to 3 and chatted with 2 of your customer service reps since. Each one except for the last one informed us that once we return the extra free genie the contract should be back to the original signed on August 14th, 2017. It was sent back and I provided the confirmation #.

I do not have documentation for the phone calls and the last time I chatted with the rep it really upset me to find out that the promises to remove that extension was not taken care of. And when I submitted for the chat transcript to be emailed, I have not received it.__-

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Anonymous - 26 d ago

Did receive any assistance?

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Maryann Lapuente - 10 d ago

no assistance. I told them to come get thier box and whatever else I have of there's. 7 weeks later......guess what I still have?

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Anonymous - 10 d ago

no .looks like none of us here got assistance. lmao u serious?

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suzi - 25 d 1 m ago

3

Very, very frustrated. We are seniors and a few weeks ago found out Direct TV gave service to another address with my husband's nickname. We have spent countless time with paperwork and calls. A police officer investigating this fraud requested installer information from Direct TV and they refused without subpoena. So extra work for police and us and much stress on me. My blood pressure is so high from this stress. There is no such thing as a victimless crime. Just a rude letter from them. It seems their left hand doesn't know what their right hand is doing. I will resend certified, signed receipt requested and also go somewhere to fax. We are the victims. We have only used Comcast, never Direct TV. Seems like Direct TV would have checked address to make sure it matches to name? The thieving crooks probably won't lose sleep, but we are and it's absolutely hurting my health. I want reimbursement for fax and certified mail costs and I want them to double check before they give service to thieves who steal honest names. Just sick of this.

R

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The - 12 d 4 h ago

The same thing happened to me and using my checking account that was on file. Paid the amount with a close account. Came back ISF they cut my services off after It was passed due.them mf are lowdown. Now I gotta pay 300

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missmary - 10 d ago

I was fortunate to talk to c.e.o about his customer service creeps using ..get this..... all my credit and debit cards freely without approved. when he heard me say the words : fraud and embezzlement. he caved and holy shit. !!!

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missmary - 10 d ago

suzi..... the anxiety and lonely with out say.....c.n.n. ?I was crying every time I had another night without

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George - 23 d 15 h ago

3

Company sends out WBK11 offers that are not valid per Previous Customer Department/sales. I was informed that the offer was actually only valid until 9/9/18 ME SPECIFIC. I asked why the offer was received mailed with "Valid till 12/31/18". I was told that is a promotion period .. not for me personally. WELL, now I remember after being a Directtv customer for 12 years why we left DIRECTV. Hollow offers, poor customer service and if someone doesn't get that department under control... the business is bound to fail. During the whole time trying to understand a poorly English speaking Bell, all I could hear what sounded like a PARTY going on in the background. Yes, laughing so loud, I asked if there was a party going on. Agents can't not answer YES or NO, just immediately going into excuses or why its someones elses problem, not theirs... Guess Directv does not train for Pride in work, effective listening skills, or just plain ol' goal of getting customers back.

R

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Anonymous - 12 d 4 h ago

0

They are real rude, smart mouth, I hate DirecTV

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missmary - 10 d ago

0

George lol @ them trained to say " I'm so sorry ...I understand .." over over and over

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Lynnelle - 22 d 10 h ago

Hello George.. This address is invalid. I typed it in both no spaces and spaces. If there is any other information you can provide I would greatly appreciate it.

Thanks Lynnelle

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ronnie - 22 d 3 h ago

3

Be careful of sales pitch!!!!

I was told I could try the DVR service free, as a new customer, and then cancel it if I didn't want it.

I then found out that -because we live in such a rural area, I have internet service that does not handle "streaming".

I contacted DirectTV but they will not cancel the DVR service - and I will be charged for a service I cannot use!!!

R

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Roger - 21 d 17 h ago

2

Two weekends in a row I had installation apppintments scheduled. The first weekend was 9/22/18 . My window was from 8am-12pm. I received a call from the tech at 11:25am asking if I was in an apartment. I said yes I am. He starts making excuses about needing permissions etc. I advised him I was aware and already took care of that. He asks then what way my patio was facing and I said Northwest and his response was that he was not coning bc I needed to be facing south. I immediately complained and received an offer to try again for 9/29/18 between 8am-12pm. This time the tech did not show up or call. I complained again and literally got nowhere. Bounced around from department to department. I spoke to a supervisor who offered me a $100 credit on the condition I would order services. Are you nuts? This company blew me off twice so pardon me for not being eager to try for a third time. I requested the compensation be a gift card and I was advised they cannot do that. So the company can blow off customers, waste their time, be unprofessionsal and not do anything about it. I was again bounced around until I ended up all the way over with a rep from Uverse amd AT&T. They are unable to assist with anything even related to Directv. Clearly Directv just bounces people around hoping that the complaint will get lost in the system. The last guy gives me an address of 208 Akard Street, Dallas TX 75202 and said that the complaint can only be a written letter and not email. In this day and age how is it that you do not have an electronic means to file a complaint. Why am I writing a letter to Dallas Texas when the corporate office Headquarters is apparently in El Segundo CA.

R

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Tony - 10 d 5 h ago

1

Write to the FCC that will get you an immediate call from the "office of the President". You can do it directly from FCC.gov

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missmary - 10 d ago

Tony a lawyer is next. f.c.c. I'll do that today. what can I loose? my service I don't have?

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Paul - 21 d 3 h ago

4

We originally signed up for Directv under the NFL SUnday ticket promotion. After a few years of paying a lot, we decided to watch the NFL games on the local affiliates. To our distress, we found out that the local affiliate carried in our area is for New York even though we are closer to Philadelphia. Thus, I cannot watch FOX 29 and other broadcast stations from Philadelphia. It's all done by zip code - very arbitrary. There is no recourse - they will force me to either buy the NFL Sunday ticket again or cancel when my contract expires. I really enjoyed Directv and hate to leave it but if ther cannot be some exception made, I will have to go back to Comcast. It's a satellitee and a programmable receiver; I'm not sure why I cannot get the stations offered in another zip code. Just create a code and tell the computer to give me the stations offered to the other Philadelphia zip codes. You will lose a customer otherwise. Thanks for listening.

R

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Devid - 19 d 13 h ago

2

DIRECT TV SUCKS!! You have the most rude and incompetent customer service people I have ever encountered and I would NEVER sign up for your service. You installed my neighbors dish on MY property and now you're refusing to take it down, in fact, refusing to even speak with me regarding the matter. You say you need her permission, however, I don't recall you asking for MY permission to put that ugly POS on my property. Why do I keep finding YOUR technicians on MY roof without MY permission?! I am tired of finding strange men on my roof outside my bedroom window!!!

R

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