Information, reviews and public commentary for US companies


The Gap, Inc.

Gap Body, Gap Kids, Baby Gap, Banana Republic, Old Navy, Piperlime, Athleta
Two Folsom Street
San Francisco, CA
Glenn K. Murphy
Chairman and CEO
(650) 952-4400
Twitter IDs
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Xxxxxxxx - 6 d ago

I worked there as a manager and was fired for lying with no warning. I didn't lie, I have evidence to the contrary in the form of a photo from a different store of a white board saying we are under investigation, no more offering double discounts to get people to sign up for Gap cards. Which I was trained to offer people by my store manager and they tried to pin the blame on me. But that didn't matter to them. Filing a wrongful termination suit against the with the labor board.

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American Male - 146 d ago


If blacks are 12% of the population, why are over 50% of your male models in the online store black. I think your company is inclined to be racist.

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Anonymous - 8 d 22 s ago

Ahh, so sad for all the mistreated white people.

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Pat - 8 d 3 m ago

Both of you are idiots for being racist.

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Anonymous - 8 d ago

How is it racist to make fun of the crybaby? I understand calling me an idiot because I am stooping to his level with the sarcasm but I don't care when it comes to racists losers.

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Anonymous - 8 d ago

I don't care if you call me an idiot or racist but I will still make fun of these poor little so horribly mistreated white crybabies. They should try to survive 1 day being black.

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Chhabi Lal Sitaula - 11 d 7 h ago


I am interest for dealership stock in Nepal so pls let me know the process and my address & details are:

Name: Chhabi Lal Sitaula

Contact No. 00(hidden)636

Mail ID: (hidden)

Background: Businessman

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Anonymous - 69 d 20 h ago

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Kelly p - 71 d 19 h ago


I was just in the gap outlet at the twin cities in Minneapolis after digging through all the clearance to fine my size i picked up 3 pair of pants all the same just diff color. Clearance today had additional 50% off. I get up to pay and the girl says sorry not all colors on sale someone must of put them all in the wrong place. I can understand 1 or 2 pair in wrong place but like 15 pair and you guys didn't notice. So mad i wasted my time how am I supposed to know you have them in wrong place.

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Unhappy in Iowa - 98 d 17 h ago

I purchased over $1,200 worth of clothes before discount and had all items shipped to me as was out of state shopping. My order was shipped to wrong address. They were unable to recover all my items. I was very disappointed on the mix up! Mistakes happen but shipping should be more aware of what they are doing. I made 10 phone calls to get help!

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Pamela Wagner - 123 d ago

Wow based on what I just read Gap Inc. Lost their touch. I had the privilege of working for them when Mickey Drexler (CEO) led that company through change. He was amazing leader and person. It hasn't always been bad.

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Anonymous - 130 d 15 h ago


I use to work at Gap ! They are terrible with business! They allow you to get 16 accuracies & they show favoritism towards other people! They have Superviors their that follows you in the bathroom & stalks you to make sure you are using the bathroom! They have mold in their bathroom! They also have dirt everywhere underneath where the boxes goes ! They want allow hoodies ! But they let them uses headphones which is not safe , cause their headphones can get stuck in the convair belt ! They should be shut down ! Immediately! However I would not recommend people to work their! Cause they don't care bout your health! And they don't have a 7 minute grace period! That's really stupid that you get a point if your late at 6:01 when there like 100+ people have to clock in ! Bad company! I will never work there!

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Bad shipping - 146 d 4 h ago


I ordered 9 pairs of pants for my son. I needed some tan pants for school pictures. I ordered on Thursday and paid for 1-2 day shipping. It is Wednesday the following week. Picture day. No pants. I have made so many phone calls over the last week it's insane. The only solution has been to refund my money. Still don't know if I'll ever get my pants. I'd like to order from you're stores again. Gap, athleta, and banana are a few of my personal favorites. Fix shipping on line. Send the order to warehouse immediately, not the next day. And FIRE Lasership in columbus Ohio. They admittedly LIED to YOU and me!!! Your customer service rep told me they have has several complaints about them. How are you still in business with thses people? If anyone wants to know the truth of what is happening to your on line customer my order number was #TJLXFW0. Contact me.

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Mike C - 151 d ago



I had purchased few items from your store ( in Lafayette, LA) I exchanged one item I got charged for two. I tried to resolve this issue with your credit department, but it did not work out. Went to the store the manager called the customer service and she asked me to wait till the next statement. I received the next statement, and nothing happened.

I have the receipt with refund transaction number and all the document they need why they cannot reverse the charged. This not acceptable business practice I wasted many hours and trips to resolve simple transaction.

Please find a solution to this problem before I forward this case to my lawyer.

Mike Charif



Thank you.

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Sarah - 173 d 19 h ago


I had an interview scheduled at an Athleta store. I showed up on time and neither of the 2 managers were there to interview me. The sales person had to call one of them, and the response was, "Come back at 1 p.m." I couldn't, as I had a previous meeting scheduled, and I was told one of them would call me. This occurred yesterday, and no one from the store has contacted me. I am a regular Athleta customer and proponent of the values and quality of the brand, however after this experience, I doubt I will shop there again. I was very put off by the sheer rudeness and lack of professionalism.

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Gavin O Johnston - 174 d 40 m ago


My boyfriend was on track to be hired at our local Banana Republic, and while he has an arrest record for self-defense against an attacker, he has no guilty verdict, but the store decided to turn him down well after they had already guaranteed him a position. Gap lacks the ability to keep true to their promises to possible employees as well as the ability to make sure their stores make sure they understand all the facts behind a candidates story before judging them.

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Jeana - 218 d 4 h ago

Does Adam Rose in loss prevention return calls regarding Athlete returns over $500? Have been trying since July to get in touch with him.

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Leo - 222 d 17 h ago


Gap needs to do better when it's come to the checkout it sucks need to update their registers like express have. And please make the coupons more easier for the cashier to scan them because it takes them to long to be typing it. Their registers are very old an off dated.

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#232BAW - 230 d 18 h ago


Yesterday, I cancelled my Silver Gap card. I have been cardholder for over 10 years.This is what happened to me. I tried to use my card to buy some dishes while i was on vacation in Tennessee. At checkout, I was denied use of my card by Synchrony Bank. I showed my military id and my Kentucky drivers license, I m a person who always pays all of my balance off every month and on time. I was upset because I had also used my card successfully at Fairfield Inn Hotel.the day before. I spoke Gerald at Synchrony Bank Fraud division and was informed that they had to verify that I was me by letting them call my land line phone back in Kentucky.I responded with " How could I answer my home phone in Kentucky when I am on vacation in Tennessee." After several attempts to use my card in Tennessee, and many calls to Synchrony Bank, I gave up. I encountered closeminded suspicious bank employees in their fraud division. With each call to Synchrony there was a different story as to why the would not let me use my own card.They didn't care, even when stated that I put over $1000.00 per month on the card. My identity could have been determined with a few questions about my recent purchases. I would have liked to continue to do business with the Gap but Synchrony Bank will not make changes to my account and add a cell phone number or email as means of verifying my identification. Corporate Reference this by #232BAW. .

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Pam Burkhalter - 238 d 9 h ago


I had a credit card with Old Navy for approx 3 years made my payment on time paid it off twice, the last time I paid it off was June 14. I went to check my spending amount and had a notice that my account had been closed that I could not longer use my account and to keep paying on my balance until paid in full. IT WAS PAID IN FULL ALREADY !!!!!!!! I contacted customer service and was told that due to my credit rating my account had been closed. What the crap my rating may not be perfect but I always paid on my account. If this is the way you treat your customers you ought to be ashamed. It can assure you that I won't shop at Old Navy or Gap anymore and I know that your cooperation could care less about one person not shopping with your stores but it's the working class like myself that keep stores like yours in business but I guess you have to be upper class and have a perfect credit rating to matter

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T Fred Baker - 270 d 21 h ago


re: Banana Republic CUSTOMER SERVICE (an oxymoron if i've ever heard one!!!)

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Marcy - 279 d ago


Not sure this is the place to put a request but maybe someone can tell me where. I have an old pair of string bikini underwear that I wish you would bring back. The are 100% cotton and incredible. No panty lines because they are not hugging your body like the stretch ones. Please respond.

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C - 284 d 7 h ago

Just learned that if you do not have a printer ( to print out return label) you can not return items to GAP!

Needless, to say this will be my LAST GAP shopping experiences as I do not have a home printer.

Customer services replied" that's the only way for a label".

Advice to GAP ( not that the company will listen) other companies offer several OTHER ways for customers to receive a return label.

No worries here...last shopping experience for this person!

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Unhappy Customer - 293 d ago


Shame on the GAP!!!!! I received my monthly bill last night, there was a $25.00 late charge. In all my years of working (43plus years) I have never been late on any payment!

I received the previous GAP statement on 4/28/18 which was a Saturday, I made the check out and mailed it on Sunday 4/29/18. The mail is picked up on Monday morning in my neighborhood so on 4/30/18 the check was on its way to the Gap remit address.

When I received my bill last night, that contained the $25.00 late fee, I called up the phone number on the statement, I was told that my check was received 5/16/18 and the due date was 5/15/18. I tried to explain the above but the person said "this is what it is."

I responded by asking her to please immediately close the account, she said "if you close the account you will lose my points."

BIG DEAL!!!!!.

I paid the new balance plus the $25.00 late fee and CLOSED THE GAP ACCOUNT!!!! If the lady I spoke to last night would have taken the time to reviewed the account since I opened it, she would have noticed I pay full, NOT PARTIAL BALANCE.



Unhappy Customer

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Anonymous - 293 d 2 h ago


Sorry I meant to say Unhappy Former Customer Never to Walk into another Gap store again!!!!!

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