Information, reviews and public commentary for US companies


The Gap, Inc.

Gap Body, Gap Kids, Baby Gap, Banana Republic, Old Navy, Piperlime, Athleta
Two Folsom Street
San Francisco, CA
Glenn K. Murphy
Chairman and CEO
(650) 952-4400
Twitter IDs
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k - 15 d ago


Dear Gap,

I have been a long term customer, have shopped with you for over 20 years. Recently I sent back an item form online and had called customer service first to find if there was enough time to return by mail. I was told yes. So I proceeded to pint a label and sent the item back.

Today, one month later, I receive the item back stating it was too late.

1. I don't know how long it was processed in Gap's warehouse, discarded or forgotten then found.

2. I was told by customer service that it was in time!!!!!!!!

I called to clarify the matter and spoke to a RUDE representative who was condescending only to be transferred to another RUDE representative manager form California name Sean who was condescending rude and obnoxious.

I have NEVER been treated so horribly and after being such a loyal customer for me and my family I am appalled by this treatment and will never shop with gap and will cancel my silver card or 20 years TODAY.

Thank you for ending a long term connection in such a horrible way.

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Linda Clark - 41 d 13 h ago


Hello It was shopping at the Banana Republic, Towson Maryland store. Th3 salesperson recommended that I open a store account to save money on my purchase. I did and I received my card in the mail. I attempted to activate my card via the website. I was asked to enter the last 4 digits of my SSN. I continuously received an error miessage until my account was locked. I call customer service and was told my SSN numbe4 was keyed incorrectly. I was confused and concerned. How could that be ??? I was issued a CREDIT card with the wrong SSN associated. I immediately begin to feel vulnerable. I was told not to be concern, it happens all the time, I was told to mail a copy of my drivers license and ssn card to correct my ssn on record. Of course NOT. I told the agent to close my account. Whose SSN is now associated with my name, how will this effect my credit???? UGH

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Helen - 177 d 5 h ago

5 name is Helen Schoonmaker and a shopper at Gap's stores. I have a $5.00 coupon dated August 31, 2017. Can this coupon be replaced with a new date? Tell your shoppers to start shopping in Gap @ ORANGE PLAZA IN MIDDLETOWN NY. CUSTOMER SERVICE IS OUTSTANDING........

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550 Levis - 101 d 7 h ago

You must be a robot ,,,everyone knows they suck....only some one who gets paid by them would post a non deserving star at allll.....NO ONE LIKES GAP ANYMORE you sound like a commercial so you are one of them ...honesty is best GAP going belly up.....BTW don't shop on line with them either they send you what you did not order. If you even get your order.......

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550 Levi's - 101 d 7 h ago

As I was looking at the news. A gap advertisement came on for your newest collection ,I was Appalled she only was wearing a shirt and NO Pants...Are you fucking kidding me..I then went to your home page and they were wearing pants with the shirts....are you treating your female clients like we are fools being you have more men working for you then females....where's the man wearing a shirt and no pants like your CEO try him for a model...seeing your getting only a 1 star rating now,,,,

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POOR SERVICE - 105 d 20 m ago


GAP CRAP Had 'free' pix w/Santa taken Dec. 2017 at Gap on Bloor St, Toronto, Canada. Gave 2 email addresses. Never received. Sent email to Gap. Eventually emailed back to contact store. Contacted store Mgr. Rayna. She said she would contact "santa". Never heard back. Called her after 2 wks she said she thought 'Raymond' had called me back. He didn't, of course. ANYWAY, PIX ERASED. HEY, Gap U paid for this idiot to take pix & INSTEAD he & Rayna only disappoint your customers. EXcustomers.

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Marie - 114 d 7 h ago


I would just like to say that I applied for employment with gap located in Rocklin ca. On the 12th of January 2018, and I received a text from Human Resources a week later reminding me of my orientation date. But to my surprise I was denied the job as of 01/29/2018 3 days before I was suppose to start. Because of my criminal background information. Given I don't have a great past. But one thing I can say is that I have done a complete 360 , I guess it hurts being that I was told 3 days prior to my start date so for 3 whole weeks I was thinking that I had a job. So I didn't look for another one. I guess I'm Gaps eyes I'm still them same person I was almost 6 years ago. When do the cycle break? Nobody is perfect people do change. So I guess I'm suppose to feel guilty for the rest of my life. Sometimes I wonder if I was white would this action still be the same.

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Ellen Freilich - 118 d 10 h ago

Elevator at the new Gap Factory store in the Port Authority Bus Terminal at W. 175th Street in New York City has been out for months. This makes the store non-compliant with handicap accessibility. The person in charge of real estate for Gap Factory stores has to get on this and demand an immediate repair from the landlord. You should also get a rent rebate because this service is not being provided by the landlord.

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Knovels - 150 d 8 h ago


So dissatisfied with the Merrick NY store. The lady was so rude, as I was returning something I bought 2 days ago that didn't fit. She couldn't find it on my credit card , since, when I purchased it they had to punch in the numbers of card. She wouldn't punch in the numbers herself , but found the other stuff by punching in the numbers. In the long she still refused to return the jeans . So frustrated!!!! Can't wait to pay off card and cancel my credit card along with finding a different company to shop in. Needless to say I spend thousands a year at the Gap! Oh well , lost a customer for good!!!

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Anonymous - 155 d 4 h ago


The lines for checking out are ridiculous, were in the Huntersville NC location and you continue to lose sales as people walk out not wanting to wait, terrible

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Daisy Williams - 156 d 7 h ago


I had the most worst experience in Memorial City mall on today 12/20/17 at 1:15pm with the general manager bling long hair young white lady! I previous spent $200 last week but they were out of gift boxes and when I called this morning about getting boxes since they were out and spent over $200 ! The lady on phone said they had boxes and just show receipt! I came and they were out again and while asking the cashier for gift bags instead since I didn't want to make another trip, she rudely interrupts saying "no I can't" when I'm trying to tell her the situation she was extremely rude in front of a line like no we can't give them out without receipt then when I show receipt she rudely says it has to be today! Going back and forth with me instead of having customer service and letting me get bags since they told me they had boxes and made the trip! I am retail manager and our corporate does not tolerate bad customer service and believe customer comes first! I let her know and asked for corporate number she walked off with attitude ! I will NEVER shop at gap again for how rude and upset she made me ! She should not be a manager with that attitude treating a 6 months pregnant women like I wasn't shit!

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Anonymous - 171 d 3 h ago

I had quite the opportunity to work with (Lorraine Adams), as my Supervisor and I must say that she is quite rude and her attitude is cocky to say the least. She treats a lot of us badly, especially us that are not talkitive. I had more that one experiences with her, wherein I wasn't feeling well at work and I went to her, and told her that I was on my period and me stomach was paining me she said, "Well sweety, there is nothing I can do about it. It's up to you, what you want to do about it sweet." I asked her, if I can get lighter job, for that day, but she says no. I was starting to get heavier monthly flow, because I was lifting heavy boxes. After a few hours, I went about to her to tell her, that I still ha not relief, so I had going home. It was only then, that she decided to give me very light job to do, right after she rolled her eyes at me and looked at me with disgust. I spoke to a few senior ladies, about my experience with her and they told me, that's how she is. They also had some bad experiences with her, but there is no point in complaining, because supervisors have each other's back, and HR was good for nothing, because there shield supervisors, even when they are wrong. I thought that HR work for the warehouse workers, to help them with any issues and concerns they might have, but things work very differently here I see and it's such a shame, because this is a great company and it's the treatment and behavior of the leadership people, that is tearing down that value and brand of this company. There needs to be some serious changes in management and in their staff. Why cover for your friends, if you know they are filled of negative? Why risk losing your job, over something that you can fix.

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I won't be shopping at - 180 d ago


I won't be shopping at . Furthermore, I have the order numbers to prove it. Well, if has decent computers . I seriously doubt they do . Shop at amazon.

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Why I won't be shopping at - 180 d ago


9 out of 10 orders automatically cancelled. I'm told orders are automatically processed and I can't get a refund even though they automatically cancelled my orders. It has happened multiple times . Customer service is nice and promises to fix the issue. They have never fixed the issue. I am lead to believe Gap uses cheap software for payment and order processing. I've verified my online account and my information.l I've verified my card with customer service, yet my orders continue to get cancelled . is not accountable nor responsible. Their payment processing software causes nothing but problems . They don't want to give refunds even though it's their fault . My orders get cancelled automatically, but yet they tell me they are not actually canceled . I get a lousy coupon for 20% off from customer service once and it's only on full retail expensive items . Then a one time measly 10% off coupon. I'll buy from Amazon. They are accountable. Gap has very slow shipping even when they offer to express ship your items. Emaling customer service results in a late response email asking you to call them . So, emailing is useless . Worst online clothing shopping experiences I've ever had . The stores don't have the items I want and are not adequately staffed with people to help you.Beware! not accountable and responsible and probably outsources for software and tech- support. They probably use cheap software. I tend to find when I have problems with an online company, it is the result of outsourcing and cheap software. Jay

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julmacinnis - 181 d 6 h ago


Unbelievable numbers of emails on Black Friday (and almost every week) from Gap, Old Navy, Athleta -- there is a point of OVERsaturation and crossing the line. I am so annoyed I am taking a break from you all and hitting up other retailers/your competitors.

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Betty - 181 d 12 h ago


I went into the Gap store at tanger outlets, Oxon Hill, Maryland on 11/24/17 and was treated so horribly by the Store Manager. She was so rude and yelled at me after charging my card twice for the same transaction. That lady should be fired as she will chase all the customers away with her rude behavior and terrible customer service. I am going to sue for how badly I was treated on 11/24/17 at this store.

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Anonymous - 184 d ago


This young lady has been bullied and harass over an over by four suppervisons at work. They make her cry a lot. My work place is at Gap distribution centre in Brampton Ontario.

~ I notice from March 2017, how Albert harass and bully her.

~ Ending time of April 2017, Supervisor guy Eric following Albert's foot step, because they supervise the same department.

~ Lorraine started ending time of July 2017,

- Amitkumar Patel started in early August 2017.

I observed it there actions, but I am not the only one, who saw what they were doing. I see Albert harassing and bulling this young dark skin lady at work, day after day and many other people notice it, but we don't want to say anything to supervisor, because supervisor will do to us, what they are doing to this lady. We have low number with productivity lots of time, but I never see and we never have supervisor (s) follow us around 2-3 times a week, with paper has we do our work. We can do same thing as her and never get in trouble, but she gets in trouble. I see this lady crying in the modules lots of time and most of all in the washroom. I think Albert doing something, to her production numbers many days, so he can harass and bully her, because she works harder and faster then me and I get numbers than her. I tell her that, I see the way Albert, Lorraine, Eric and Amit treats her and if it was me, I would quit and go apply at another job, but she said, she will pray for all four supervisors, God will help them to change. Albert and Eric always discriminate against this lady, because of her body structure, she is on the bigger side, she is a bit thick, they alway give the heaviest jobs to her 5-6 days a week, we have light jobs but they don't give her any. I feel so sorry for her, she is very nice lady and she is very helpful lady. The only way this company, will do better, they have to get a different management and discipline the bad supervisors or fire them, because they don't represent the Gap brand, the way they should. They make a lot of hard working people quite and go work for Amazon right now. Albert and Lorraine make lots of good workers quite. Lorraine is very pushy and she is very rude, she makes the work, so very much harder. I work with Lorraine a lot and she is mean, and Albert is not nice to work with, but I'm fortunate not to be harass, bullied or have supervisors discriminate against me, so far. Eric the supervisor is more like a follower and not a leader, he would give the dark skin lady hard time when Lorraine, but especially when Albert is around. When people go to HR, they do not do anything, about the problems at work, they ignore the workers and take supervisors side. We the employees, do not have management people to talk to, because we do not trust them anymore.

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Anonymous - 184 d ago



I have observe, that no change has been made, they still treat her very badly. I seriously think they want to fire her or get her frustrated so she just simply quite, because of all the very badly treatment they give to her. What I think is happening, supervisors and HR team become very good friends, not just employees, so they can not tell each other when they are stepping out of line, they cover for each other. These people in management, are taking advantage of the workers on the floor, they have no idea, the struggles we face daily and when we tell it to them, they don't care, to solve the problem. When people faint and pass out on the floor, and so many people gets injuried on job. I think the management people, are not prepare for the responsibility, that comes with their big position. Some people are in big position, because of big money, they do not value themselves and their job positions. Management simply do not take pride in their work.

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Kumar - 189 d 5 h ago


There are some concerns with the discriminatory practices, of the supervising staff of the Gap distribution center. Since January 2017, Diane and Albert have been continuously harassing some associates that are of African American background and other associates. Diane and Albert began adjusting their production numbers, which impacted their productivity. This behavior has impacted their compensation and work performance, which leads to some of them being terminated and the others frustrated either to quite, and started working for Amazon distribution centre, and other places. Here in Brampton, at this location, there is little to no organization, and many supervisors retaliated against people of African American ground.

The behavior by the supervising staff, has impacted a few of these Africa America people's mental and physical health. When this matter is brought to human resources' attention, human resources provides no additional help or guidance to the people affected by the suppervers, who are bullying, harassing and discriminating against a specific type of race/ background. There are work-related injury, that was not properly addressed by the supervising staff, sometimes they'll act on the matter, but more than half of the time, they neglect their associates cry for help. Due to this negligence, some associated work performance has gotten worse, and some injuried workers had to seek emergency medical services.

I believe that this behavior stemmed from, a few of the African Americans confronting a few Superviors and associates with a great deal of seniority, about inappropriate language within the workplace. I'm extremely concerned, that the supervisory staff doesn't represent the values and policies of Gap. My wishes that this matter would be addressed and reviewed by the Gap's Head Office in America, so they are aware of how much, the lack of management skills and leaderships, in their supervisors and HR team is affecting their brand and their workers in Brampton Ontario.

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Anonymous - 206 d 7 h ago


Hello I went to your store in Aurora in Ohio for a visit I'm from out of town. There is a manager who was very rude and nasty. I really love your store but having this terrible visit I don't think I will ever shop there again. The manager's name is Corntney very rude. I'm sorry for ever stepping in a store with this type crazy person running the store. My goodness who hired her to be a manager. No customer service skills. She should be fired right now or you will loose a lot of business. I tried calling the office about her but no one answered the phone I went to voice mail. I just had a really bad visited. I'm done with the Gap store in Aurora Ohio. I will spread the word around..... Please don't shop there....Very upset...

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No name - 232 d 12 h ago

so today I went into work at Banana Republic at the Westchester Mall and after the district manager (a white woman) popped in for a visit, I was told to go to the office to speak with my manager, Michael (Mike), who is a white man. I came in and he questioned me about the dress code and immediately, I thought there was something wrong with my outfit but he sat me down and questioned my hair instead. He told me that my braids were not Banana Republic appropriate and that they were too "urban" and "unkempt" for their image. He said that if I didn't take them out then he couldn't schedule me for shifts until I did. When I tried to explain to him that it was a protective style for my hair bc it tends to become really brittle in the cold, he recommended that I use shea butter for it instead. I have never been so humiliated and degraded in my life by a white person. In that moment, I felt so uncomfortable and overwhelmed that I didn't even finish my work shift and ended up leaving. When my friend's mom called the store to find out my manager's last name (only been working there a month so idk it), he refused to give it to her. Box braids are not a matter of unprofessionalism, they are protective styles black women have used for their hair and to be discriminated against because of it is truly disgusting and unacceptable. Make this public bc they need to be exposed for their blatant racism and discrimination. There's no reason why a white person should feel allowed to tell me that I can't wear my hair the way that I want bc it's too black for their store image. #boycottbanana Banana Republic

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Linn Murphy - 233 d 38 s ago



After having my Gap credit card for a year with no late payments and no activity Gap/Synchony Bank closed my account.

Debbie at Synchony Bank told me a hour ago that I was a high risk due to no activity. PATHETIC

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Tmarie - 240 d 9 h ago


The old navy in Paducah Ky has a manager there that belittles and bullies employees to the point that customers call in and complain and fill out surveys about her. She harasses employees and undermines other managers on duty and ABSOLUTELY nothing is done about her. They have lost several employees over her behavior and the GM does nothing. My daughter worked there over a year, was never reprimanded in any way, and recently was promoted to cash handler .. this manager's constant harassment and her her efforts to make the work enviroment hostile forced my daughter to quit a job she absolutely loved. I have had people come to me and complain about this same manager and her behavior while they have been shopping, knowing my daughter is employeed there, they no longer will shop in store. I find it pathetic that a woman has to conduct herself in this way and literally bully teenagers!

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Chuck sansbury - 241 d 10 h ago

As long as I see the gap advertising during nfl programming I will not shop at your store

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Gold - 1 y ago


So disappointed and angry. It's Canada's 150th Birthday this weekend and what have you put into the Canadian stores, tshirts with the American flag in sequins???? WHY not sequined Canadian flags on tshirts or set the American shirts off the shelves until our holiday is over. I think it's classless, rude and incomprehensible to me how disrespectful The Gap has been. Shameful


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