Information, reviews and public commentary for US companies

 

The Home Depot, Inc.

Rating
1
Web
http://www.homedepot.com
Related
Home Depot
Address
2455 Paces Ferry Rd. Nw
Atlanta, GA
30339
Contact
Francis Blake
Role
Chairman and CEO
Phone
(770) 433-8211
Fax
(770) 384-2356
Employees
331,000
Twitter IDs
@HomeDepot
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Frustrated Amateur - 4 y 144 d ago

1

I think the Home Depot is what you get when you take a whole bunch of products, throw them in one huge building, and then simply say to the customers "Good luck finding things, and certainly don't expect any help from us." Basically, The Home Depot is the most frustrating store I've ever been to in my entire life.

Although I know that they cater to construction contractors, there are also a whole lot of people like me that go there to find products and advice on doing little home projects. I went in to get some sealing grout for my bathtub. Where do I find that? In the bathroom area, in the glue section, in the paint department? The place is so big; I have no idea where to even start.

That is when I make the mistake of trying to ask someone who works there for help. They appear to be playing some sort of game where they actively try to avoid customers on the floor. It is hard to even find someone to talk to, and when you finally have one cornered, they either don't know, or "it's not my department." And when you get to the right department, they are so annoyed at you for even asking questions, that it's hard to get a useful answer.

I have never once had a satisfying customer experience there. You would think they know that most of us are not professionals, and we need help, and if they help us, we will be happy and come back. But that doesn't seem to matter to the people working there.

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SmokeIt4you - 4 y 150 d ago

@HomeDepot @ricki_perez is lying I don't do the nasty in your parking lot . I do it in the bathroom section ! -_-

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SmokeIt4you - 4 y 150 d ago

RT @ricki_perez: @homedepot this girl >@smokeit4you does the nasty in your store parking lot.

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ricki_perez - 4 y 150 d ago

@homedepot this girl >@smokeit4you does the nasty in your store parking lot.

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tjrehrig - 4 y 150 d ago

@PeterLinton1 @HomeDepot That's what IS love to hear:-)

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PeterLinton1 - 4 y 150 d ago

@tjrehrig ~ Not a chance. There is no residual ache from my collision. I am 100% able ~ @HomeDepot

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LetsPlayOC - 4 y 150 d ago

Thanks, @RegionalCntrOC! I hope they do more of these! #Autism Event @HomeDepot

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HR1529 - 4 y 150 d ago

#FAIL @HomeDepot online transaction w/CC $166 item - 5 days!!! & ur staff can't figure out & fix the problem. This isn't brain surgery #FAIL

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HR1529 - 4 y 150 d ago

@HomeDepot #FAIL complete incompetence! we be trying 8/16 2buy garage door opener & ur incompetence staff can't figure out how2call HQ???

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jwj170104 - 4 y 150 d ago

Toby with @HomeDepot is a Customer Service Hero. He arranged an installer to come out tonight! Way to go Toby - you are the man!

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