Information, reviews and public commentary for US companies

 

The Home Depot, Inc.

Rating
0.820025
Web
http://www.homedepot.com
Related
Home Depot
Address
2455 Paces Ferry Rd. Nw
Atlanta, GA
30339
Contact
Francis Blake
Role
Chairman and CEO
Phone
(770) 433-8211
Fax
(770) 384-2356
Employees
331,000
Twitter IDs
@HomeDepot
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Kathy - 8 h 30 m ago

1

I purchased a refrigerator from your White Lake, Michigan store. I did not like it and called the store regarding procedure to possibly return it. The sales person sent my call to be handled by a manager, which was Andrew Avrhamson, I was told by him that it could not be returned due to the fact that it was passed the 48 hours of receipt of the appliance. I can accept the store policy but not the way and tone that this was told to me. He was really abrupt and used a tone like you would scold a child. I was a manager for many years at a company and if one of my employees would have heard me talk to a customer that way they would think that it was ok to do so. I certainly hope that your managers go through some type of customer service training and if they do that it is reinforced every so often. Needless to say I have made many purchases at Home Depot but this encounter will make me think twice before I do it again.

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Jeff - 10 h 28 m ago

I have an issue with a store, the manager decided to have shrimp boil, my daughter told them that she is allergic to shrimp and the manager did not seem to care. They had the shrimp boil on a day she did not work and was told that it was cleaned up and the food was disposed of, she goes to work the next day and finds the extra food including the shrimp in the refrigerator and she can smell it in the break room. Less than a couple of hours into her shift she notifies us that she is having a reaction and asked for us to come get her, we show up and explain what they will have to do to clean so that the smell and residue is gone, we took her home and had to keep a close eye on her. She comes home today 2/19/18 and is in an upset mood and explains that they are going to have the shrimp boil again'she tells the manager she cannot be around shrimp, she has a reaction by airborn odor, they said they would make sure they did not have it on a day she works. They did not have it on a day she worked last time and she still had a reaction. It is not fair that she will not be able to be a part of this since it is for the employees as a thank you for all the hard work they do.

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George Jordan - 17 h 15 m ago

0

I am a regular shopper at home depot for all my home projects and I recently had my kitchen remodeled and had planed on flooring for my bedroom and bath. However; when I went into your store on Sunday afternoon to schedule the service call for measurements of the rooms, I waited for almost an hour for the person responsible for that department to return. My wife and I had watched this person who had taken our order for the kitchen remodel walk pass us as if we weren't there, finally after calling customer service a person shows up but informed us that he was in training and did not know how to schedule an appointment and that he would call someone for help, no one showed. It be came obvious that the person running the department was avoiding us. At this point I called corp. office and got Chris (Atlanta Office) on the line and explained what was happening, and had me wait while he called the store and finally this person shows up (Shenae) who had been avoiding us earlier. The reason I think she was avoiding us is because she screwed up the first order so bad. Suggestion for this department: More training, Older person with home need experience. Thank you for your time. George Jordan

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D.K. Moore - 1 d 8 h ago

5

I would like to commend the Merchandising Manager of the Home Depot at 1032 Reseach Center Dr SW Atl,Ga. I used to shop at this HD years ago but the service got so poor that I quit. Recently I shopped the store and was pleasantly surprised with the service rendered by Mr. Kevin Hicks. He was so kind and helpful to me that I now have hope that this store can once again be a neighborhood pleasure to shop. I've been back a couple of times recently and am convinced that he is making a difference in the shopping experience. Please commend him on his efforts to make the difference for his customers. He's a true asset and you should be proud to have him as one of your managers. You really need more like him.

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Catherine - 1 d 9 h ago

0

I finally ordered online from Home Depot, and i was not satisfied. My fianc picked up our flooring from Home Depot when it got there and we go to do our flooring today and there is two different floors, and one of them are broken to pieces. We didn't check because it was in a bunch of different packages to get to it and we figured it was two boxes how can they get that wrong? But they got it wrong and broke our flooring.

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Anonymous - 1 d 16 h ago

4

I Shop at the home depot in Port Chester, New York store 1212 for many years with my family. The last couple of months there is a very annoying loud noise coming from the front doors at the service desk that goes off every 10 seconds every time I shop there. My young daughter has ear problems and starts crying. We love shoping there. The screeching noise never ends. We go shopping at other home depots also like in New Rochelle, ny and Norwalk Ct but it doesn't happen there. Why is this the only store it occurs at. Please help.....

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Anonymous - 2 d 7 h ago

5

I just have to write about 2 incredible employees Peter and Shequel that work at th Home Depot in Davie FL. Firstly Peter helped my elderly mother after she expressed her concern about some coconuts that needed to be removed before a hurricane was about to hit our area. She was terrified that the coconuts would turn into projectiles damaging windows etc. He came to my mother's yard and help remove bags of coconuts at no charge and refused money he simply said I just wanted to help. Such a huge heart. He was so kind. We always say hello to him when we are in Home Depot tools department and he is always gracious kind and knowledgeable.

Shequel helped me so much with some paint I needed mixed. She was smiling and taking care of so many customers and orders at once. She went above and Beyond to help me get the right mix whilst continuing to be patient and helpful to everyone. She was just such an mature and impressive young woman with a positive work ethic.

These are REAL people who care for there REAL customers and take pride in not only being good employees but in being KIND HEARTED people. Home Depot is lucky to have these wonderful people working in there stores. I am so grateful for the wonderful interactions I've had with these employees.

Thanks

Chris C.

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R. H. - 2 d 9 h ago

0

We will never be going to another Home Depot ever again. We spent over almost 4 thousand dollars on special order windows for our home. We go down to the store to pick them up only to find them laying on a steel dolly with no plastic wrap and they were the completely wrong order. Instead of apologizing and making it right, the associate argues with my husband about it and gets the manager who is not much better. This is the FIRST time going down to the store. After they refuse to refund all our money back, my husband reneged and allowed them to reorder the windows. He went down a second time after a couple of weeks later because nobody answers the phone, they were wrong still. THIRD time going down he has to talk to another manager, they reordered the windows again. Fast forward a month, our rush delivery order is still not there, no calls, and they still will not answer the phone at all. In the department or the store at all. I get that you are a conglomerate corporation that does not care about our measly 4 grand well it is a lot to us because we live in the bay area so it is not cheap here. They are making my husband feel like a rip off artist because he wants what we ordered and the manager accused him of "not needing the windows anymore." Uh no we do not want a product that we did not order so make it right ! I am never going here again for anything and i am going to tell other people about this too

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Amy - 6 d 8 h ago

0

I would like to know who I can directly talk to about my washer. It has been broke more than working in the last two years that I have owned it. I am now going on 5 weeks without a washer and no resolution. If you could kindly send me a good contact to call to get my issue resolved

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Henri - 2 d 10 h ago

Who made the washer, that is who you give the complaint. Stores don't make the product or have the capability to fix it.

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Anonymous - 2 d 13 h ago

0

The level on incompetence is uacceptable. I purchased an order for delivery on a Saturday. Order got cacelled by you fucked up system. Never again will I ship home depot. Useless pieces of shut running the places from the top down.

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Anonymous - 2 d 16 h ago

By far the worst customer service in the world..employees are idiots stores are a joke .

Run away as fast as you can!

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Hitashvi - 2 d 16 h ago

0

I ordered 2 replacement windows for my bedrooms. The salesman came out in August. 2017 to give me a quote, I purchased the windows in September 2017. The gentleman who was to measure the windows said since I have a brick home he did not need to measure from inside and he could measure from the outside. Installation date was set, guys came out to install. Removed one window, went to replace with new window and the window was not the right size. They put back the old window which was not sealed properly, there were gaps were air and bugs could get in, I was leaving for out of town and felt uncomfortable to leave my home in an unsafe situation. When the new windows came in and a date was set for installation, they cancelled on me. Another date was set and on the morning of I received a call 1/2 hour before they were to come out that were cancelling again. With that being said, I always accommodated them with scheduling, I would reschedule my work load, even had to work the weekend to get my work done. During installation they made holes in the wall, chipped paint around the frame,terrible caulking job around the frame, security wire on windows were left hanging on the window sill. Had to call again for someone to patch up the holes so I had to give up my time again. I still gave Home Depot another chance and the salesman came out to give me a quote for a window, week of Jan 14th. He inspected the previous 2 windows and found some issues that needed to be fixed, said he would get back to me, still haven't heard from him and he hasn't sent me the quote, though I've sent him several messages. I sent Michael DeFelice an email on 2/10/2018 and have not heard back from him as of today, 2/17/2018. I am very upset and disappointed in the customer service. I feel like they got the sale and money and now I'm being ignored. I've had to pay my contractor to fix patches on one of the windows so he could move ahead with the current job. Very upset and disappointed in the way this project was handled from the beginning. I need someone to get back to me or else my next step would be to escalate this matter to an even higher authority or maybe the local news channel.

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Anonymous - 2 d 17 h ago

5

Good Afternoon. I purchased a generator from your store in Davie Fla 12525. On 03/16/2015 for

349.00 plus a warranty for 3 years which expires in. March of 2018. I went to the home depot on University at the Tower shops And the Manager Umberto said to me and I quote "bring the receipt and I will give you a cash refund or a store credit. He also gave the gentleman behind me a store credit as well . So i came back and the other manager said we don't do that. Take it to get repairs no can do said warranty was expired. How ca that be???? I want my money back please help me! Never used it. Tried tank was rusted coil was missing. Please call (hidden) Tina Taravella

Email is (hidden)

Thank you

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Linda lafemina - 3 d 9 h ago

0

horrible customer service scherville indiana

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Played for a Fool - 3 d 9 h ago

0

I purchased French Doors and was told the delivery date of 2 weeks to 18 days.

After I purchased the doors ,3,000.00$, I get home and get an email that the doors will be here IN ONE MONTH ! I let that go but I called to see the status and they tell me it's another Week ! I've had it with this store and there lies.! I called the installer with a questions and. He never returns my call ! Never again !

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Anonymous - 3 d 10 h ago

0

Iwas in Hdepot at 5pts calallen tx...toilets out of order...I asked for mngr an said they at least need portable restrooms for the day and I was about to leave a puddle..he told me to do what i needed to do. I told him he would have to clean it up. He reiterated for me to do what i needed to do. We dont just go in to buy a bag of nails...I tried to text you but would not go thru. You people need to learn how to respect all customers especially your senior citizens. We are the deep, retired pockets...These pockets are going elsewhere. Btw, i wish i had pee'd on his floors. I noticed it didnt just happen to me, you have rude stores everywhere. Alway remember that you are never too big to fall. Remember ENRON!

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Mike C. - 3 d 10 h ago

0

I ordered a water heater online on 2/7 and it was supposed to be delivered to the Ocala, Fl store between 2/12-2/16. Today is 2/16 and I've called and can't get a straight answer. Manager is "not available" and no one can help me. Then I get a voicemail saying that the truck hasn't arrived yet and even if it does, they don't have the manpower to unload it tonight, maybe tomorrow. I call again and they say the truck is but it takes time to unload it, again "maybe tomorrow". Manager still not available. Ocala store sucks! Stay away!

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Lisa Montalvo - 3 d 16 h ago

0

I ordered a french door back in Oct 2017(because we flooded) they set up to install end of Dec. and they didn't have the windstorm label on the door from the Manufacturer, they took the door back and said they would have to get a rep from the Manufacture to come and put a label on the door. They call mid Jan. and said the label has been put on the door and set up Feb 14th to install. Windstorm guy gets here and her come the door from home depot again with no label. They take the door back and now are telling me it may be another month before they can get a rep to come out and put a Windstorm label on the door. This is ridiculous, Very poor customer service and I will never go to Home Depot again.

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Marie - 3 d 17 h ago

0

I AM STILL WAITING ON A STORM THAT I PURCHASED SEPT 2017, WE ARE JUST ABOUT IN MARCH!!!! NEVER AGAIN!

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JOHN S. - 3 d 17 h ago

5

HOME DEPOT IN BROADVIEW, IL. THE PEOPLE WORKING THERE ARE VERY NICE AND HELPFUL.

I DO REMEMBER 'ROSEMARY' WHO HELPED US FIND A MICROWAVE OVEN. SHE WAS VERY HELPFUL AND INFORMATIVE. I FORGET A LOT OF THE OTHER WORKERS NAME, BUT THEY ARE HELPFUL TOO. JOHN S.

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Mike - 6 d 8 h ago

0

I just had a very disgusting conversation with your Warrenton store. I purchased a Samsung side by side refrigerator in 2005. Today the freezer side Stopt working so I called my local store to get a names of recommended repairman and the idiot I was talking to told me that Samsung took care of dispatching a repairman. I asked if they do that for out of warranty and his reply was "you are on your own". I have been in retail for 40 years and I can honestly say that this was the absolute poorest customer service I have ever seen. You appear to be happy to take our money kick us down the street. I will never buy another appliance from you uncaring bastards again.

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Henri - 3 d 18 h ago

once you purchased the appliance Samsung are the owners of the warranty. This will be the same even if you purchased the appliance at Lowes, Sears or anywhere. Those stores will sell you an additional warranty, and from what I have seen, Home Depot has the best. The frig lasted over 13 years, you received your moneys worth for that appliance it was time for a new one.

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Karla Wood - 7 d 12 h ago

0

This is the WORST company for customer service. If you have the unlucky ability to have one of their accounts, be prepared for the website being down all the time, the representatives are incompetent and basically a very confusing company. Oh but when I make a mistake, i get charged. But for TWO MONTHS NOW, I have had problems with home depot and what did I get? ABSOLUTELY NOTHING. I am livid just typing this. I will never get another home depot card again. Going to pay it off and go to Lowes.

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Anonymous - 6 d 15 h ago

0

Yes !!!! LOWES

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Fivecranch - 4 d 5 h ago

1

Had to watch the "customer service " department at the Longview Texas store completely loose it when two older guys had very simple problems. One only wanted to exchange an air filter for another size. The other one was returning a saw track, bought two and only needed the one. Total confusion. Sherrie acted like she knew it "all", but only criticized the other employee, who didnt know what to do. Exhibition of ignorance.

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