Information, reviews and public commentary for US companies

 

The Home Depot, Inc.

Rating
1.039348
Web
http://www.homedepot.com
Related
Home Depot
Address
2455 Paces Ferry Rd. Nw
Atlanta, GA
30339
Contact
Francis Blake
Role
Chairman and CEO
Phone
(770) 433-8211
Fax
(770) 384-2356
Employees
331,000
Twitter IDs
@HomeDepot
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Jeffrey - 7 h 12 m ago

I had a manager at store 6523 tell me that he would give me a chance at working for him. He, along with the person doing the interview, told me that someone would be calling me to do my paperwork. I never recieved a call. They didn't even e-mail me letting me know that they did not need me. It is not the fact that they did not hire me, it is the blatant lack of integrity that managers has at the home depot. I can guarantee you that no one at the home depot works so hard that they do have time to send an e-mail to a prospective employee. From what I am reading on this site, integrity lacks heavily at the home depot

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Melissa Carpenter - 7 h 17 m ago

4

I shop at the Home Depot in Ft Oglethorpe GA 2 to 3 times a week. I'm a contractor that prefers Home Depot over Lowe's any day of the week especially FT O. I work very closely with Michelle and Nichole at the pro desk and Danny and the other guys in lumber they are always so helpful and friendly and work to get me in and out quickly. Here is my problem I go in there now and none of the customers are required to wear masks like they have in the passed I'm definitely the minority now. I make sure I wear mine to protect myself and others around me and it's really pissing me off that HD is not requiring there customers to wear them and if they are required then why is no one enforcing it. I would like to know what the policy is and if it's not mandatory why not. Home Depot step up like Costco and other companies and keep me safe.

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and I went to the home depo on Kelly road near Detroit. She brought and air conditioned room unit couple days prior. the unit cost 350....she had just brought the unit .the unit was not working at all no air nothing was coming from this unit. We returned item to the Kelly rd store near eastpoint she was met by a small black man and two white males and a female that was the manager she paid cash for her item.the day prior..he knew she brought the item he told her her could not exchange for a window air conditioner he fronted my sister then called security on my sister...then he called eastpoint police. He flat accused my sister in her face of stealing the air conditioning when in fact she paid for the purchase cash out of po Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot HEADQUARTERS PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 Home Depot PHONE NUMBER +1;8;8;8;2;3;4;2;9;9;9 - 66 d 19 h ago

and I went to the home depo on Kelly road near Detroit. She brought and air conditioned room unit couple days prior. the unit cost 350....she had just brought the unit .the unit was not working at all no air nothing was coming from this unit. We returned item to the Kelly rd store near eastpoint she was met by a small black man and two white males and a female that was the manager she paid cash for her item.the day prior..he knew she brought the item he told her her could not exchange for a window air conditioner he fronted my sister then called security on my sister...then he called eastpoint police. He flat accused my sister in her face of stealing the air conditioning when in fact she paid for the purchase cash out of po

, , ., ., . ., .,.,

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Anonymous - 65 d 20 h ago

am LIVID - my 75 year old parents went to Home Depot in Hattiesburg, MS today and paid cash for a refrigerator. A young man loaded it on my dad's truck with a fork lift and drove off without a word. My mom went to find someone to help them tie it down. She was told there was some rope by the door that they could use. So my parents - I say again 75 years old - climb on the truck and try to tie down this refrigerator. Thank God for the man that was a CUSTOMER NOT an EMPLOYEE that noticed the trouble they were having and offered to help them. They were treated so poorly and with such disrespect. I will NEVER shop at Home Dep

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Russ H - 63 d 14 h ago

0

I agree. Home Depot no more. I've been spending countless hours for almost 2 months trying to return wrong color tile. Runaround!!

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Anonymous - 63 d 6 h ago

it appears to be the new Home Depot customer dis-service business modeal

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Mr. know it all - 53 d 15 h ago

There is a sign that states that you must tie down your own load.

This for liability reasons. if someone from HD ties it down and it falls out and hits another car , are your 75 year old grand parents going to take the hit or say it is not our fault HD.. tied it down

Thats why no one from HD helped them

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Mimi - 49 d 13 h ago

There is a message on the phone, only a message, not a person that says if you need help taking an item to your car or loading it onto your car just ask an associate. That is if you can actually find an associate

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Pete - 14 d 7 h ago

Worked in retail for twenty years. Home Depot employee should have stopped and informed of this. In addition the employee should have contacted manager to see if an exception could have been made.

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HD Customer in Ga - 7 d 8 h ago

4

My husband always preferred tying his purchased items.. .Customer with load tied will more likely be sued for not reassuring it's security...that would be my fear...

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HD Customer in Ga - 7 d 8 h ago

4

Sorry your parents were troubled by their experience at HD...I've recently purchased bags of mulch and many, many bricks. Cashier always ask if I need help loading items into vehicle. I always accept. Our HD in NW Georgia is most always helpful and accommodating, from my personal experience. I'm a young 71 years. Perhaps your experience reflects that some employees are not suited to customer service. Shame on them!

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acfd698 - 4 d ago

employees are not allowed to tie down items due to liability, they can also lose their job if they do.

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Anonymous - 65 d 12 h ago

LG washer from Home Depot. This is probably the worst customer service we have ever received. This was in Hays, KS. It took quite a while to be waited on, but with the COVID-19 going on we didn't think much of that. When we made the purchase we requested that our old washing machine be hauled off. It was delivered a few days later about 6:30 p.m. The BOYS came in and looked at the area where the washer needed to go. Admittedly, it is a tight area, but they looked and said "OH," and then we were told the water valves were corroded and they couldn't touch it. They are not corroded and we even offered to take the hoses off ourselves if they didn't want to touch it, but they wouldn't do that. They were told to leave the machine and take the old one. They said they had no orders to take the old machine and wouldn't take it. They left and we removed the old machine and put in the new machine ourselves. We are 66 and 64, so if we can do it, I think a couple Boys can do it. Now we are left with the problem of disposing of an old washer. This is the worst customer service I have ever received. We had planned on buying an out building from Home Depot, but have changed our minds. Hard telling what the excuse would be with that upon delivery. What happened to the days of the customer is right and good

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Harvey T. Wallbanger - 61 d 12 h ago

0

YOU are the lucky ones....at least you got yours delivered....

I bought a washer & dryer combo...

Delivery was to be 2 weeks later....

I got the washer, but will be going to the laundramat untill the dryer gets delivered in 2 months....

I have waisted several days & countless hours on the phone with zero results........

WELCOME TO HOME DEPOT CUSTOMER SERVICE HOW MAY WE HELP YOU...

O.M.G.

DROP YOUR DRAWERS, BEND OVER GRAB YOUR ANKLES YOU ARE ABOUT TO GET F- - KED

I seriously wonder if the CEO has ever read any of these complaints....

This should be the first thing he does each morning over a cup or two of coffee...!!!!!!!!!!!!

HOME DEPOT CORP.

CEO CRAIG MENEAR

2455 PACES FERRY ROAD NW

ATLANTA, GA 30339

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sja - 21 d 8 h ago

thanks for the review...I'll be sure to write to Craig Menear with my nightmare story. Still waiting for my delivery

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adamandy - 20 d 15 h ago

1

thanks for address and contact person almost impossible to find an address or name to contact someone with a complaint I'm guessing they do that on purpose.......

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HD Customer in Ga - 7 d 8 h ago

4

Wow...I could not accept that either..did you try your sales employee in person? Perhaps a knock on that desk would bear quicker service! Worth a try...??

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Donald Sharrer - 22 d 14 h ago

0

They screw you over if you need any corrections on your building, put you off until the warranty expires, sometimes lie about the warranty as to what it covers, don't provide any paperwork to back up your complaints or service, lie about the length of the warranty, do enough work to hide a problem, and on and on. If you want to stay out of court, stay away from their sheds.

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HD Customer in Ga - 7 d 8 h ago

4

There must be some doozies of employees with HD in other states outside GA...I picked out new washer, completed transaction same day..machine was delivered to within couple days AND they removed old washer without any hesitation..part of service here...boy, I'm reading some difficult, unacceptable situations..sorry for all the bad experiences...And, NO, I'm not part of the HD family..

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Anonymous - 64 d 20 h ago

HOME DEPOT NEEDS TO FIND ALTERNATIVE TO GO CONFIGURE. I ordered from the on line Home Depot and checked the box to have the 2 Hampton Swivel patio chairs professionally assembled for an additional 99.99 dollars. . I waited 7 days after delivery no one from GO_Configure called or text with appointment. I called x2. Appt. made for July 9, 2020. NO ONE SHOWED UP. NO ONE CALLED, NO ONE TEXT REASON.

I heard NOTHING> crickets. i called again and was told someone would get back to me THAT DAY. NO ONE Called. I called several times, was given the run around. I have an appt FINALLY today JULY 21, 2020 from 2pm to 6pm. I am not confident anyone will show up. HOME DEPT NEEDS TO FIND ANOTHER ASSEMBLY COMPANY OR NOT OFFER THAT SERVICE. chairs sit in the box in my g

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Anonymous - 64 d 12 h ago

ut on a mask. An associate named Patty watched this and said nothing. When I asked her if it was my job to enforce mask wearing she said yes because she was afraid he might shoot her! There was absolutely no reason to make that assumption given that he was slender, wearing a polo shirt and kackys and no place to hide a gun. When I wanted to complain to the manager, a woman named Millisa said she was the manager even though her apron said assistant manager. I asked her twice is she was the overalll store manager and she said yes. I don't believe that was true If she really is the official store manager, I apologize but if she isn't , I suggest she be told not to misrepresent herself to a customer. Millisa also said she was the one to ask a customer to wear a mask and that this idea was so new (just starting today she said). If so why didn't Patty call Millisa to do that part of her job. Millisa seemed to act like mask wearing was a brand new idea which I find shocking.

Millisa then attacked me verbally for being "disrespectful" . So you have two much younger women treating an elderly woman (76 years old) wearing an N95 mask because of my threatened health, as the problem. Both women insisted that the e

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HD Customer in Ga - 7 d 8 h ago

4

Even my garden department has a sign requiring customers wear masks... I've become attached to mine, but see folks without them. I asked checkout lady if they had a problem with some not wearing them

She said yes...of course. What can one do?

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Anonymous - 63 d 20 h ago

e Depot corporate offices directly rather than submit a public review, but locating their corporate online contact information has been too difficult. So, now I will just inform their leadership within this forum, but I really doubt they even read these reviews with any intention to improve. Yesterday 9July 21, 2020) I was in the Home Depot store in Burbank, CA and I observed 4 different customers not wearing face coverings. Employees were completely aware and did nothing. My health as well as everyone else that was in the vicinity of these non mask wearing people is in jeopardy. 40% of people with covid have no symptoms, so they have no idea whether they have and are spreading the virus. Masks keep other people safer and therefore need to b

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Mr. Know it all - 53 d 15 h ago

But your wearing a mask so they are not endangering your health, only those other people who are not wearing them I am sure you are pro choice right?

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Anonymous - 50 d 5 h ago

I wish that was how mask wearing worked. Read something, anything...

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HD Customer in Ga - 7 d 8 h ago

4

What happened to good judgement? Some people will balk at anything!

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HD Customer in Ga - 7 d 8 h ago

4

Unacceptable employees! Who would one call to make a difference? Sore manager? Can't say...some folks don't project good judgement...

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