Information, reviews and public commentary for US companies

 

The Home Depot, Inc.

Rating
0.768953
Web
http://www.homedepot.com
Related
Home Depot
Address
2455 Paces Ferry Rd. Nw
Atlanta, GA
30339
Contact
Francis Blake
Role
Chairman and CEO
Phone
(770) 433-8211
Fax
(770) 384-2356
Employees
331,000
Twitter IDs
@HomeDepot
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Anonymous - 2 h 27 m ago

cascade home depot Atlanta, ga, 30331

manager Jermone is very disrespectful to me when I was with my customer on 9/22/2017 Friday

please pass this message to your direct manager who incharge cascade home depot

or please call me at 404 454 2127 Mohamed ameen

thank you very much for your kind cooperation is highly appreciated

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Rico M. Rossi - 7 h 10 m ago

0

Everytime I have a problem I can never get any help from customer service. I get ignored a lot. I think home depot gets their hired help from a homeless shelter because none of the operators have any brains in their head. Recently my account was deleted on purpose along with my wish list from some immature, uneducated person who takes care of the rateing and reviews emails of what customers buy. I was sent 2 emails asking me to rate and review commercial vinyl tiles I purchased but never received because the shipping box was destroyed and I said I never received the tiles. I also said I never reordered them again. Then I get the same email about the same thing and I said the same thing as I did in my first email from home depot and I also said to "STOP BUGGING ME". That was august 8th/17 and since august 8th whoever looked at my reply back to them did not like what I said so that immature, uneducated person deleted my account. I can't even get a link to send to reset my password because there is a message telling me my email address does not exist. I got a email again from home depot telling me my account is still active but I can't log into it. That low life that deleted my account really messed my account where it says active still but my email address and password don't exist. I wish I could find out who that idiot was?

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BeyondFrustrated - 8 h 32 m ago

0

what horrible customer service. I will never buy from Home Depot or Whirlpool/Maytag again. Waited over a week for a delivery. Within 15 minutes of delivery the washer is DEAD. They can get me another in a WEEK. What???? And now try to call customer care. That's a major joke. It's non-existent for Home Depot. You can only get to Whirlpool and they have a 48 - 72 hour RMA process. WHAAAAAAT???? I am an engineer who has worked in RMA dept and dealt with repairs in another industry and that can happen in 10 minutes.

So their lack of quality is my issue????? And when I said I would buy elsewhere. She said that's my choice. WHAT? Yes, it is but why won't they even attempt to find a resolution. Supervisor Peith from Whirlpool Michigan tells me "they have a process." And oh, I can't talk to her manager. Isn't that convenient???? Buyer beware.

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Carla in Michigan - 7 h 38 m ago

I've had two Maytag Dishwashers delivered to my home in the last month and both units were defective when the XPO Associates (delivery and install) opened the box at my home.....

Home Depot is trying to make it right, but Maytag could care less!

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Offended ex-customer - 4 d 8 h ago

0

About 15 minutes ago (at approximately 4:30 on September 19, 2017), I left your store #0119, VERY angry and without the items I had collected to purchase. I have purchased literally thousands of dollars in merchandise from Home Depot over the years, but I am finished. I am over 70 years old, and was preparing to purchase a number of items including 4 cans of spray enamel. The cashier demanded that I provide my date of birth, including month and day. This is well beyond any sane person's remotest idea of reasonable, because identity theft is rampant in this country and it is just a matter of time before your customer records are stolen AGAIN by a hacker. That has already occurred more than once, so I would expect your corporation to be even more sensitive to the potential. As someone over 70 it is patently obvious to a near blind person that I am old enough to buy a few cans of spray paint. Yes, I understand the need for restricting sale of spray paint, but requiring identity theft level information from an OBVIOUS adult in order to make this purchase is highly offensive, unnecessary, and in my opinion, asinine. I will never return to a Home Depot for any purchase unless I receive a letter from you indicating this outrageous demand is removed from your registers. I gave the cashier my year of birth, which is more than I feel is justified whereupon I was told she had to input the exact date or I could not buy paint. Rest assured, I will not buy from your corporation again until this egregious demand is removed.

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14 yr Hardware Store Worker - 11 h ago

Birthday request for spray paint and other fume based products has been procedure for Home Depot and other companies for many years. Correct procedure requires they type birthday in after verifying it with ID. Some employees will automatically bypass asking if it's obvious the guest is very much an adult however this violates proper safety procedures and can get an employee fired. As a retail worker of 14+ years I'd rather you be upset then risk my employment for a simple question.

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Elizabeth - 9 h 36 m ago

It's actually a law to prevent sales to 18 and under.

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Elizabeth - 9 h 37 m ago

It's actually a law that stores have to comply with which restricts sales to people under 18 years old due to hugging and graphitti.

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Ms. Brown - 14 h ago

I was hit in the Home Depot parking lot at the Cascade Road Store in Atlanta. I wrote the Regional Manager on several occasions but was totally ignored. Please contact me.

Mrs. Loretta Brown

(404)914-6809

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James M - 14 h 37 m ago

4

I am writing to express my gratitude to the store Manager of the 1300 Corporate Drive Westbury, NY location. I believe it is store # 8465. Mr. Anthony Gries (Store manager) for this location is a first class gentlemen. He assisted my wife and I when we had been delivered the wrong product and our contractor installed it without us being aware. Never once did we feel like this wouldn't be resolved properly and have a positive outcome due to Mr. Anthony Gries continued support throughout this ordeal. He assured us that his store would stand behind us the entire way and make things right, which they did. We were left extremely satisfied with the outcome and very grateful we had someone was who cared as much as Mr. Gries. I would strongly recommend anyone use this store because it is run by a very honest good man.

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SHARON - 14 h 47 m ago

0

Sept 20, 2017 delivery was set up for my new appliances to be delivered and installed. The Delivery Co TimCo did not show up, did not call and when I called their systems were down. Store manager at the Plant said the appliances never left the manufacturer. The next called again talked to manager, Jackie who said the appliances were refused and the had called at 3:08 pm. This did not happen, no phone call and I was sitting at the delivery property so they never showed up.

According to store manager, Jackie, I have to go back in and start the process all over again. WHAT TO DO.

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Carpet Muncher - 1 d 12 h ago

0

Purchased new carpet from the Riverton Utah location for my home to be installed on Aug 31st. They came and tore out my old carpet and pad and realized that the carpet we ordered was not the correct carpet. So here it is Sep 21st and all of my furniture is outside and I have no carpet yet! The bad part of everything is that your store managers don't even bother contact us or apologize it's ridiculous. We own a construction company and I will never step foot in a Home Depot again and I will make sure everyone I come in contact knows how horrible the customer service is from your store. I will now drive past a Home Depot to go to Lowe's. It really doesn't take much to keep a customer happy, maybe you guys should look into some sort of customer care program for managers. Accidents happen! Just make it right

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Annie - 1 d 13 h ago

2

I went to your Colma, California store and got the best service ever. Very impressed.

Blonca at the customer service desk helped me locate an outdoor light fixture that was not available at the Colma store. She called several other stores and gave me directions on how to get there,

Thank you for such great service.

However, whenever I go to the Foster City store, the service I get is usually dismal. No one to help and one time this employee gave me the wrong information just to get rid of me. Unfortunately, many employees there know very little about the products and store locations of the products.

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Anonymous - 1 d 14 h ago

Good morning please you need to contact #4671 before we post to Washington post your stor drama.

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Anonymous - 1 d 15 h ago

To the Home Depot

I gave my life to your service with an outsanding perforamnce and i became disable and not longer able to work anymore i work for store 270 in Gainesville Florida and had to move to Mexico to seek assistance from my family knowing by a fact that you always contribute to good causes is shamefull to know that now that Mexico City has had on SEPT 19 a devastating earthquake the offices in Mexico are not willing to contribute a cent to this disaster having the means to donate all they can so they can rescue people still trap please get with your leaders in Mexico and make sure they are available to provide help in this disasters the Mexicans are united and they will know who participates oe not the same goes for Walmart, Sams and Cosco and make sure it gets to the proper agency to skip corruption I WILL make sure to contact officials and be a spokes person for this cause

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Susan from New Mexico - 1 d 15 h ago

I just called the Home Depot in Key West to thank them for taking care of their employee's after the aftermath of Irma. My son just started working there about a week or so before Irma. He started back to work this past Sunday as they let residents back in. Home Depot has been feeding their employee's breakfast and lunch. With the stores having limited food and hours it has been a blessing. They are also helping the restaurants that are open. Thank You for your kindness.

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Joe Sears - 1 d 15 h ago

0

Rochester hills Michigan store is going down hill- poor management

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Joe Sears - 1 d 15 h ago

Rochester hills store in Michigan is falling apart- try calling and you can never get through.

Try calling in will call- good luck!

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MICHELE - 2 d 5 h ago

0

DO NOT EVEN CONSIDER PURCHASING A VINYL FENCE FROM Home Depot. OUR INSTALL WAS CROOKED, 2 INCH GAP WAS LEFT AT THE BOTTOM SO OUR DOGS COULD GET OUT AFTER WE WERE TOLD THE FENCE WOULD BE TO THE GROUND. DEBRIS WAS LEFT ON THE PROPERTY, THE PANELS HAVE GAPS AND ARE NOT INSTALLED CORRECTLY, THE GATES WERE CROOKED, AND A CAP WAS LEFT FOR US TO INSTALL. THE FENCE IS NOT LEVEL. THE PYRAMIDS OF EGYPT ARE CONSTRUCTED BETTER!! THERE IS NO SUCH THING AS CUSTOMER SERVICE AND THE COMPANY DOES NOT CARE, THEY JUST WANT TO GET PAID. WHAT A JOKE!

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T porter - 2 d 6 h ago

0

Hd # 257 St. Petersburg Florida

Went there today 9/20 at approx time 5pm. A sales person by the name Queezy was walking my way ,I asked him could he cut the strap,on a pallet of 4x4 x8 ,I told him I could only move them if I had access to the higher pallet due to a back injury,his response was no I can't open the pallet but that he was willing to help me load 14 pcs from the floor,just then he answered his phone and told me he would be back in a second. Well Queezy never returned to help me I waited 5 mins. As I was leaving the store Queezy was helping load fence for a customer. Wow I guess that was more important One thing for sure I won't be returning there to purchase lumber again. Ps. I thought the name Queezy was a joke. Get real help from real men with real names. QUEEZY. LOL

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CustomerLarry Pearsall - 2 d 15 h ago

0

store in Lewis De. Worst service ever,,, will not honor sale of new Hot Point range.. will not even return calls..Was told propane hookup was included.. Missing from stove.. Refuse to order it for me..

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Anonymous - 2 d 17 h ago

0

i HAVE WAITED A MONTH TO HAVE A CONTRACTOR REFERRED BY HOME DEPOT TO GIVE AN ESTIMATE FOR A FENCE INSTALL AFTER 4 SCHEDULED AND NO SHOWS FROM THE MYSTERY CONTRACTORS AND NO HELP FROM HOME DEPOT WHO I WANTED TO PURCHASE A FENCE FROM ALL I GOT WAS ITS NOT HOME DEPOTS FAULT.. REALLY YOU HAVE THESE PEOPLE AFFILIATED WITH YOUR STORE TO INSTALL YOUR INVENTORY..IT IS AND YOU JUST LOST A CUSTOMER!

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Disappointed Business Customer - 3 d ago

0

I purchased a brand new Whirlpool washing machine in July. The first time it was used it leaked and flooded out a bedroom and laundry room. I called Home Depot that same day and they very casually gave me a number to have the washing machine repaired. I called and they said a authorized repair company would call me to schedule an appointment. When they finally called 5 days later they said they were located in Michigan---I told them I was located in California and their reply was I would have to start the process all over. So I did!! I called back and began the lengthy phone calling again. Another appointment was made and another promise a repair company would call me to schedule a time to come repair my washing machine. Deja Vu!! this time the repair company was located in Pennsylvania and again I had to start with the phone calls. One more call was made and this time the repair company was in Oregon(they are getting closer!!!) By now it's the middle of September and I am not pleased with Home Depot or the way they handle problems. Tomorrow I have a new company scheduled to come repair my brand new washing machine. Too late Home Depot and Whirlpool! I am disgusted at the way this was handled---and I am sure nothing will be done about my inconveniece and time lost making phone calls,waiting for repair companys to make schedules from Pennsylvania to California..

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Is it fraud or Price gouging - 3 d 9 h ago

0

Loria - 9/19/2017

Problem: After hurricane Irma I went to purchase shingles at Home Depot in Daytona. Total cost $4,256.98! Delivery was included for $204.00. Went to Home Depot in Port Orange to verify cost and the total for the same product including delivery $2,267.51. (Delivery flat rate $79.00) So I called their corporate office & spoke with "Amanda ext. 76362 of customer care or call center to determine reason for the price discrepancy.

Response: "I don't see a problem and I don't understand what you are asking. Each store can set their own price". (Hmmmm. Does that include raising their flat delivery rate?)

Question to Amanda: You don't see this as a potential fraudulent practice against the consumer or as price gouging? ""No," she said. I asked to speak to someone above her. The response, "there is no one above me".

Resolution: Never happened. If you like playing catch 22, pls reach out to Amanda.

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Pat - 3 d 13 h ago

2

I order a stove on line and when they delivery it today. It was dented. I did not accept the stove.i waited 2 weeks for the stove and now I have no idea when I will get the stove. I have no stove.i am not a happy customer.i feel that the company need to help with stove. First time I order anything from Home Depot. Not good. Pat (hidden)

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