Information, reviews and public commentary for US companies

 

The Home Depot, Inc.

Rating
0.997527
Web
http://www.homedepot.com
Related
Home Depot
Address
2455 Paces Ferry Rd. Nw
Atlanta, GA
30339
Contact
Francis Blake
Role
Chairman and CEO
Phone
(770) 433-8211
Fax
(770) 384-2356
Employees
331,000
Twitter IDs
@HomeDepot
General profile image

Anonymous - 5 h 33 m ago

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

General profile image

Anonymous - 5 h 33 m ago

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

HomeDepot-headquarters,PHONE-NUMBER,+1_855-4.8.5.O4.O7.

General profile image

Jai Kar - 10 d 5 h ago

4

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Dan S - 9 d 21 h ago

3

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guara

General profile image

Brut - 16 h 41 m ago

Let others read this. The best thing is not to pay for the work upright, but hold back 25% and this will lead them to finishing as per your agreement on the date agreed.

Some contractors will not agree but the honest ones will agree.

General profile image

I - 8 d 16 h ago

Marilyn JacksonMarilyn Jackson

General profile image

Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service aga

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Maureen - 2 d 18 h ago

3

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either

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Fix A thing - 2 d 5 h ago

3

Samsung gives customers runaround about fixing refridge

General profile image

Brutn - 16 h 31 m ago

Same thing with LG.

They sold fridges with faulty compressors and probably foe Samsung also.

Check out for any class action lawsuits.

General profile image

Brut - 16 h 33 m ago

HD is terrible. Our fridge cost us $2800 and was an LG. Little did I ever guess that the fridge failed and had to replace the compressor after 7 years. What I found out from the web site is LG fridges were sold with faulty compressors and they knew it. I joined the class action lawsuit. It also says some employees knew the compressors were bad and never let us know of the problem. Home Depot most likely knew of the problem but would not mention it because of sell sell sell at the bottom line.

Best thing read the customer reviews before buying appliances.

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Jai Kar - 10 d 5 h ago

4

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Dan S - 9 d 21 h ago

3

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guara

General profile image

Brut - 16 h 41 m ago

Let others read this. The best thing is not to pay for the work upright, but hold back 25% and this will lead them to finishing as per your agreement on the date agreed.

Some contractors will not agree but the honest ones will agree.

General profile image

I - 8 d 16 h ago

Marilyn JacksonMarilyn Jackson

General profile image

Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service aga

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Maureen - 2 d 18 h ago

3

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either

General profile image

Fix A thing - 2 d 5 h ago

3

Samsung gives customers runaround about fixing refridge

General profile image

Brutn - 16 h 31 m ago

Same thing with LG.

They sold fridges with faulty compressors and probably foe Samsung also.

Check out for any class action lawsuits.

General profile image

Jai Kar - 10 d 5 h ago

4

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Dan S - 9 d 21 h ago

3

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guara

General profile image

Brut - 16 h 41 m ago

Let others read this. The best thing is not to pay for the work upright, but hold back 25% and this will lead them to finishing as per your agreement on the date agreed.

Some contractors will not agree but the honest ones will agree.

General profile image

I - 8 d 16 h ago

Marilyn JacksonMarilyn Jackson

General profile image

Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service aga

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Maureen - 2 d 18 h ago

3

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either

General profile image

Fix A thing - 2 d 5 h ago

3

Samsung gives customers runaround about fixing refridge

General profile image

Brutn - 16 h 31 m ago

Same thing with LG.

They sold fridges with faulty compressors and probably foe Samsung also.

Check out for any class action lawsuits.

General profile image

Anonymous - 2 d 16 h ago

Samsung gives customers runaround about fixing refridgerator.

General profile image

Jai Kar - 10 d 5 h ago

4

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Dan S - 9 d 21 h ago

3

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guara

General profile image

Brut - 16 h 41 m ago

Let others read this. The best thing is not to pay for the work upright, but hold back 25% and this will lead them to finishing as per your agreement on the date agreed.

Some contractors will not agree but the honest ones will agree.

General profile image

I - 8 d 16 h ago

Marilyn JacksonMarilyn Jackson

General profile image

Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service aga

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Maureen - 2 d 18 h ago

3

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either

General profile image

Fix A thing - 2 d 5 h ago

3

Samsung gives customers runaround about fixing refridge

General profile image

Brutn - 16 h 31 m ago

Same thing with LG.

They sold fridges with faulty compressors and probably foe Samsung also.

Check out for any class action lawsuits.

General profile image

Maureen - 2 d 18 h ago

0

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either Last time I shop Home Depot !

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Roxanne LeBeau - 6 d ago

0

In 2016 we purchase a roof from Home Depot with a life time guarantee of no algae. The year we noticed that algae was growing on the roof. When I called Home Depot was told they do not install roof anymore. After countless phone calls finally we were told that Home Depot was hiring a roofing company to fix repairs from the company they hired. Apparently there is a long waiting list. First it was "wait until sept, then oct, then nov". Know I have been told that we have to get up on our roof and spray it with algae removal. I told them I am 66 my husband is 65 with quadruple bypass and can not get on the roof. I was told I would have to get someone to do it. Roof is still growing algae, still not phone call and waiting.

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Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service again this is the Home Depot on victory dr in Savannah Georgia 31404

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Anonymous - 7 d ago

Happy holidays

My complaint is I was in Home Depot and picked a trap in Savannah, GA 31404 on Wednesday On November 27 there are several employees working I needed assistance They did not assist me we continue talking when I went up to a simple assistance they walked off there's another customer needed assistance when she asked for assistance they disappeared the customer service was horrible even as I walk the check out I needed assistance with the check out Same result is I need assistance with the Items that I purchased

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hardware store veteran - 8 d 18 h ago

5

some staff are power happy and only know there department.I have 30 years running a sentry hardware store and know all departments.Very sad that this generation

can only learn one department.They also have very little respect for talented workers.

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Jai Kar - 10 d 5 h ago

4

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7 HomeDepot''headquarters,,,,,+1_855-4.8.5.O4.O7

Flagged for review. 
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Dan S - 9 d 21 h ago

3

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guara

General profile image

Brut - 16 h 41 m ago

Let others read this. The best thing is not to pay for the work upright, but hold back 25% and this will lead them to finishing as per your agreement on the date agreed.

Some contractors will not agree but the honest ones will agree.

General profile image

I - 8 d 16 h ago

Marilyn JacksonMarilyn Jackson

General profile image

Anonymous - 7 d ago

I was in Home Depot on Wednesday November 27 there were several employees standing talking I needed assistance they pointed to the aisle where the item I need was my opinion they should have walked with me I went back to ask them they were gone poor customer service I couldn't believe next what I experienced there was an elderly lady needed assistance the same 3 employees did her the same way she didn't see the item she needed she started out asking her question of what she needed she looked up she seen me they vanished going to check out to pay for my items I had a hard time using the new equipment that was in the store no one assist me I had to figure it out on my own poor customer service aga

General profile image

Maureen - 2 d 18 h ago

3

I had to cook Thanksgiving dinner with my TWO WEEK old Samsung oven with the oven door strapped shut (Ordered on 11/11 & delivered on 11/14 by Home Depot.) The door will not remain closed or keep the temperature A bungee cord wasn't sufficient to keep the door closed so we had to add the chair under the handle to keep the heat in !! The oven was delivered with the door broken but neither SAMSUNG nor HOME DEPOT are willing to replace it A repair man from Samsung came today & said it was beyond repair and I should call the store for a new oven . But Samsung says it must be repaired before they will talk about a replacement The Store says it's not up to them to give me a new oven as they did not manufacture it !! A compete lack of customer service from either

General profile image

Fix A thing - 2 d 5 h ago

3

Samsung gives customers runaround about fixing refridge

General profile image

Brutn - 16 h 31 m ago

Same thing with LG.

They sold fridges with faulty compressors and probably foe Samsung also.

Check out for any class action lawsuits.

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Dan S. - 9 d ago

0

Went through the process of getting a new vinyl fence installed. The initial install date was scheduled for September 30th 2019. Today is November 27th. My fence install is not completed. I have a 3 foot wide gap that they have not finished. When asked when this will be done I am told by the installer that they'll get to it when they get to it. Contacted corporate, filed a complaint. Zero response. Customer service is non existent. They have only 1 install company to handle installs in the MD, VA, NJ area. the company is out of NJ. I am filing a BBB complaint to return the fence and get a full refund. I thought I'd be in good hands from the start. The sales guy kept saying "we take care of veterans". All i have gotten was lies and broken guarantees.

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Tammy - 10 d 15 h ago

0

Very upsetting and was put in a difficult financial situation. Ordered a shower unit online on 10/19 to be picked up at the store. This was ordered with several other items that got shipped to my home. Was supposed to arrive at store on 11/13. On 11/17 I called to inquire about it and it has been a nightmare every since. At first the store claimed they didn't get it, even though they signed for it. So they told .com they didn't have it, which prompted a reorder. The reorder would not arrive til 12/19 so I told them I couldn't wait that long as I had a contractor coming. The store then claimed they had it but sent it back because of the reorder! Was told then that they would cancel the order and initiate refund. Waited til 11/20 and called back, still no refund. Was told they called vendor to get it cancelled and I would have it by today. Called again today as there is no refund or cancellation of the order. Told nothing they can do until the vendor either cancels the order or ships it to store. Meantime I was forced to buy a more expensive unit locally and still don't have that money back. I filed a BBB complaint. Don't know why they have to keep my money in la la land. I am a disabled veteran. I am on borrowed money til I get this refund. The policy/procedures they have in place for this is unacceptable!

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Still O - 13 d 5 h ago

2

(SPAM)

Flagged for review. 
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Dale Smith, Chief Petty Officer, U.S. Navy - retired - 13 d 18 h ago

1

it appears that the Home Depot in Pueblo, Colorado DOESN'T seem to honor the Military/Retired 10% off on purchases....when i asked WHY they honor it on SOME items, but not ALL items like Lowe's does which is about a mile away from Home Depot...and when i wanted to talk to the manager (on more than one visit - he is NEVER in)...and that is one reason the stock price is starting to "slip" lately....and why ALL the Active & Retired members i run into are now doing business with Lowe's

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