Information, reviews and public commentary for US companies

 

The Sherwin-Williams Company, Inc.

Rating
2.028169
Web
http://www.sherwin-williams.com
Related
Sherwin Williams
Address
101 W. Prospect Ave.
Cleveland, OH
44115
Contact
Christopher Connor
Role
Chairman and CEO
Phone
(216) 566-2000
Fax
(216) 566-2947
Employees
32,988
Twitter IDs
@SherwinWilliams
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Tony - 2 d ago

1

Paint is great. But the service in Albany Georgia is not to great. Cant get them to match paint. New paint at that. They keep giving me paint to try. Bad part is the wall color came from their store. Hope they can get some help soon. Really like the paint.

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NOVA Painting - 2 d 4 h ago

5

Hi my name is Ruben Lee and I own NOVA Painting in Parker, CO. Each and every day that I'm at Jason's store it's Always a Great Experience! The store is alway clean, the displays are well laid out and customer friendly. Your most valuable product is Your Employees as they will Make You or Break You! Every customer i send into the Parker store Always have positive things to say about Jason's crew! So my Thanks to, Jason, Ross, Nate, Steven, Meghan, Latricia, Tony Chandler and Noah! They all know your product and they're very knowledgeable. Thank You for making me feel Like a KING! Sincerely, Ruben

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Anonymous - 3 d ago

I am currently going through Hurricane Harvey repairs right now. I am at work trying today trying to coordinate services with my home repairman right now. I called your store just now, bellaire #7523, to repurchase paint I have purchased before so the repairman can paint my walls. The man who answered the phone put me hold for 5mins to look my account up. He finally came back online and said he does not see my account then said I have two accounts but no record of paint. Then I said can we try looking it up another way and he took my phone number and said okay hold on while it looks it up. I was on hold another 5 min. I had to hang up and call back. I asked him why it was taking so long for the "system" to look it up. He said nothing and then hung up on me and when I tried to call back it was busy. Literally 15min later, it is still busy. Very discouraged and my blood is boiling as I am going through a rough time with repairs due to flooding. I always pay more for paint through your organization because it is great paint but I am just so angry at the disrespectful behavior I just received. I am truly in shock. He has my phone number and I am surprised he has not called back to assist me. I was not disrespectful to him at all, just wanted to know why the system was taking so long as I am at work (nurse with patients) trying to do hurricane repairs!!!

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Anonymous - 3 d ago

Just an FYI- I am female! Hmmm

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Jen Ryder - 6 d 4 h ago

5

Love the paint chip commercials! Very creative. Thank you. Jen ryder

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Jean H Butler - 19 d ago

5

TOUR ADVERTISEMENTS ON TV FAR .SURPASS ANY AND ALL ADS ON TV I LOVE THE WAY THE COLORS JUMP AROUND AND THEN BLEND TOGETHER UNFOLDING INTO YET ANOTHER SPECTACULAR SPREAD. YOUR ADVERTISING PEOPLE ARE INCREDIBLE. NOT TO PUT THIS LAST BUT YOUR PAINT IS AWESOME ALSO AND THE ADS JUST MAKE YOU WANT TO BUY YOUR PAINT. THANKS FOR ADDING THIS MARVELOUS COLOR TO MY LIFE JEAN BUTLER 720 324 0327

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Anonymous - 40 d 16 h ago

I'm writing you Atlanta your com. Are beautiful all the colors of animals

Iinda D kirkley (hidden)

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Jimmy F. - 42 d ago

5

Buyer Beware! Sherwin William in Bristol, CT. Charges incorrect amounts to contractor accounts. Pricing is set at $20.00. Bristol store will charge $32.00. I thought it was just myself and by accident. Spoke with two other contractors. Same issue on last 4-5 bills. Double check before paying. We are contacting department consumer protection as when issue was brought to management, they were condescending and made comment about their bonuses being affected.

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gary mccoy - 76 d 19 h ago

0

I had an account with your company have had it for a while I spent about eight to ten thousand a month with your company need another 60 days to come current with my bill was told what time do it out of Kentucky they would put a lien on one of my jobs all over $3,400 dollars when this happens I will not be able to do business with Sherwin-Williams anymore and will cost your store at least $100,000 a year can Sherwin-Williams not see the irony of what this will cost them long term over this little dab of money surely someone with some power can step up and make more money for their stockholders instead of losing another hundred thousand a year all over waiting 2 months for their money

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Ashley - 45 d ago

No one is entitled to not pay a bill. It's a business like every other small or large company. Try not paying your electric or water bill that has a balance of that amount and see what happens. They wouldn't be in business if they let contractors like you skip on payments.

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Extremely Ticked Off Customrer - 50 d 12 h ago

0

We have spent tens of thousands of dollars with Sherwin-Williams Paints over the last 30 years. Although, twice in the last five years we have mailed our checks to make payment to the Sherwin-Williams Atlanta area store and had them intercepted. Our checks are copied, altered and many attempts are made over and over and over to defraud our account. This is an extreme event to us with closing accounts, audit, making calls to individuals whom we issued checks, stop payments on checks, issuing new checks, open new accounts, buy new checks and deposit slips and so on. Sherwin-Williams has been despicable over these events. Non-responsive and rude on the phone. Head of their security has not responded, NONE, even though we left messages to her that we have two possible leads about the perpetrator. They say they have another customer with the same problem and the thief they " think it is an ex employee". Upon repeatedly asking why not change their lock box, there is no response. Fortunately, there are many other respectable companies with high quality paint such as Benjamin Moore, Home Depot, Lowe's, Walmart and more.

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Ann Schlichter - 51 d ago

5

I just want to say I love your TV Add

With all the lovely animals! It makes me smile! Oh I also love your products!

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Customer treated reprehensibly by Sherwin-Williams - 55 d 15 h ago

0

We purchased paint from the Sherwin-Williams Company, Inc in the Atlanta area store #2056 for over 30 years.. Several times over the last five years when we mailed our checks to this store where they were intercepted altered and then there were many attempts of fraud to cash them at many locations. We had to close accounts, open new accounts, buy new checks, do major accounting consuming a major amount of our companies employees time. Upon going to the store and calling Sherwin-Williams many times the only one response was extremely rude. Sherwin-William's response of no concern and not helping with the problem within their company is reprehensible. Please be aware of this company.

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CB - 56 d ago

0

Went to the Sherwin Williams store in West Boca Raton, Florida (33428), to purchase paint for white washing old dresser. I know that the paint would be more expensive but wanted to support a local business. The manager Andy was condescending and rude, however was very friendly to a male contractor standing next to me. I will never go to this store and recommend all residents in west Boca go to the local Lowes or Home Depot, they were helpful and kind. I do want to mention the other order in the Sherwin Williams store was very polite and helpful, seemed embarrassed by the managers attitude to me. Hi went to the store on Thursday evening, 7/28/17.

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concerned - 56 d 4 h ago

Why are there no women in the upper management in Colorado its like a good old boys club EOE

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Julie - 98 d 31 s ago

0

I just wanted to let someone know that the Sherwin Williams Paint store on Washington street in Thornton, Colorado is the worst Sherwin Williams I've ever been in! I keep going back, because it's close to my house, trying to give them another chance. I've walked out twice leaving my supplies on the counter because there were lots of people in line and one checker with a bad attitude. Cody, I believe is his name, has zero customer service skills and fails to look up at anyone and say "I'll be right with you." or "Sorry for the wait." he helps one person at a time, without acknowledging the 5 people in line behind them! Then, on top of it all, the store is filthy! Now I'm not saying a paint store has to be restaurant clean but it's as if no one gives a crap about the cleanliness at all. Front door windows are always filthy, floor is never swept and overall just a mess!

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Eric - 62 d 14 h ago

0

Couldn't be. The worst one is in Cathedral City California and it run by an imbecile. When I search for a local store near me at sherwin-williams.com, that store doesn't even show up in the search results! Even Sherwin-Williams thinks it's just awful!

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MH - 70 d 5 h ago

0

I am architect and when I was about to choose paint for a indoor pool house I was concerned because our painting contractor said that a coat of oil based paint would work well. To be sure I contacted your rep. He in fact recommended a very costly epoxy paint. Our contractor read the instruction 4 times. I too read them. The application was done exactly as stated in your instructions. Three months into the use of the pool house the paint continues to peel and buckle. I called the rep he said he would send out someone to look at it. The person who was going to look at it was annoyed by my calls when he failed to show up and investigate the problem. I went back to the rep who recommended the paint and he suggested I contact the manager of the paint store. The pool house was a costly endeavor and your paint is the only problem in the entire project. I live in a neighborhood that is slowly becoming gentrified and many million plus home are going up at each time I meet a builder I warn them about Sherwin-Williams. The last time I had this much trouble with a company not supporting its products they have gone from and industry leader to very small and tenuous company. My wife wants to sue I want the cost of scraping the paint and repainting.

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L G - 76 d ago

5

re: the "wild animal" commercial. the best commercial on TV absolutely beautiful to see.

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Marlyn Santiago - 87 d ago

0

I am writing in regards to Store Location #2034 in Kissimmee, FL , as I am writing this message, I have literally been on hold and the phone for 34 minutes and counting. We have multiple accounts with Sherwin Williams, Business, Personal and a Non-Profit and never have I dealt with such incompetence. The woman on the phone has left me on a hold for over half and hour and not once been able to search up the correct information to help with what I need. Something so simple as to search my account an retrieve the name of the paint I had purchased during the summer last year for one of our many projects. She continues to give me the runaround, I have the maintenance crew awaiting the name to begin the new project and still nothing. In addition to this, I have repeatedly asked her to please give me a manager to further assist me and she refuses to. My patience is running very low at this point and I could use a little help. I would like some type of communication from corporate please, My name is Marlyn A Santiago and email (hidden). Thank you.

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Judy - 93 d 24 h ago

1

I went to Sherwin Williams on Durham in Houston Texas . I asked for paint with primer for painting kitchen cabinets. I was sold paint without primer. I called the store and they told me that I needed primer which I know. Then he said to return to the store and he would tell me the primer to buy. Had I been given this information at the store, I would not have bought that paint. Sales people at paint stores need to Provide better information. If I could take this paint back, I would.

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aj - 87 d 13 h ago

5

you probably didn't listen.

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Jean - 91 d ago

1

I just bought 4 gallons of paint at your Dallas Whiterock store #7608 for $174.24. When I picked them up they were in a box. Using arriving home I found one with a huge dent. The manager claims the can cannot be returned because the dent doesn't affect the paint

I would never knowingly purchase an item in a defective can and your store should not sell such an item. I would like to have the can of paint replaced.

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aj - 87 d 13 h ago

5

you're ridiculous. a dented paint can doesn't dent the paint too.

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c f heiberger - 92 d 16 h ago

i keep getting job notifications at your store 2055

Must be a reason why they can't keep help at this store

I can guess why

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