Information, reviews and public commentary for US companies

 

The Sherwin-Williams Company, Inc.

Rating
1.818182
Web
http://www.sherwin-williams.com
Related
Sherwin Williams
Address
101 W. Prospect Ave.
Cleveland, OH
44115
Contact
Christopher Connor
Role
Chairman and CEO
Phone
(216) 566-2000
Fax
(216) 566-2947
Employees
32,988
Twitter IDs
@SherwinWilliams
General profile image

Liza Jainarine - 7 d 6 h ago

5

Hi,

My name is Liza Jainarine and I wanted to reach the District Sales Manager of the Sherwin Williams store in Pottstown PA on Shoemaker Road. This week I bought paints and supplies from your store. One of the colors I picked was wrong and the clerk who was very helpful was just following policy and stated that it could not be returned even though we hadn't left the store. I realize he was just following policy and he was very professional. Through the years I have painted the house I have for sale in Hatboro PA from Sherwin Williams on County Line Road, I painted my entire Hatboro house using your colors. Its been six months and my Hatboro home has not sold. I recently bought a house in Gilbertsville PA and that is the one I am currently having painted. I have had two mortgages for six months now, it is very hard financially for me. Is there any way I can return the paint Racheal Pink I bought for my daughter's room. She decided to go with Copen Blue instead. If someone can forward this email to the District Sales Manager of Gilbertsville store I would really appreciate it. Every penny counts. I also bought the color Sea Salt for a spare bedroom, a semi gloss white for all of the trim around the house and today my brother picked up ceiling paint from that store. We've spent a good amount of money and I still have a large foyer and great room, a kitchen, laundry room, and my bedroom to paint. Plus the garage and the shutters. Please it would be helpful if we can return the Racheal Pink. Thank you in advance.

Liza Jainarine (hidden).

General profile image

Kelly - 15 d 7 h ago

0

I purchased about 9 gallons of paint at the end of April. I have a 5 gallon container of white that I opened this afternoon and it smelled horrible and had turned white. I mixed it up thinking maybe it will be white, but it was still gray after it dried. I took the paint to the Los Lunas NM Shwerwin Williams store where I purchased it. Aaron, the manager?, accused me of adding something to the paint. He states that, "this is not right.. the paint doesn't change color." I kept the paint in the house and am in the process of moving from another state 1400 miles away. I had taken the rest of this week off to get the painting done before my husband arrives. He had a massive heart attack 2 weeks ago and I wanted to have the painting done!! Aaron informed me that he would replace the 5 gallons, but I would have to pay for half. What??? I already paid for this paint once, I am not doing it again. I asked for a refund or better yet, replace the paint. So, in the end I was given 3 gallons, and after the testing (to see what I did to the paint), comes back, then I can get the other 2 gallons. I will never purachse paint here again. I went there in the first place for the quailty. Very poor customer service. How to I contact the CEO?

General profile image

Lucy - 15 d ago

0

in all fairness I can't say that this is the policy or the attitude of the company but I also had a horrific experience in South California. I went to the store and I was looking at some colors and the attendant tells with sarcasm, you sure look confused and I said I'm about to spend a lot of money I'm looking to make sure of my selection

So I bring up some color choices to him I wrote down and then I asked him a few questions and he rudely answers the questions and then I walk away and then I come back and I say what were those colors that I told you and he replied I don't know I threw it away. Like he couldn't go back in the trash and get it out, I could tell that he was intentionally being evil so I went back to area with color selections and selected some colors and gavr him the colors and he went in and mixef those colors for me. Well, the paint was horrible it wouldn't stick to what I was trying to paint and even the areas it's stuck to, the paint look like I had paid $0. 10 for it and I actually paid $300. I have painted before.

I once painted my whole apartment so I know how to paint this paint was mixed horribly horribly. This was about 15 yes ago but I still am sore about it. I could never buy from them again.

No I did not report it. This treatment so traumatized me that I literally was frozen and couldn't even complain.

Go figure?

General profile image

Current employee commercial store on leo lane. - 7 d 14 h ago

0

Dont feel to bad in dallas they treat there employees even worse. They adjust time sheet so employees wont get paid overtime after the hours have already been worked. On top of they pour hourly wage. Employees thst have been with the company for multiple years are being told the cant move into management position because they are not qualified for that position, but yet are forced to train the employee who just joined the company less then a year ago and now has a management position because they are not qualified. On top of the multiple safty violations and lack of interest of fixing those violatons to keep there employees safe. The culture of this company is not to reward the hard working employee, but to pass him up and pay him the least amount possible. While showing favoritism to the new employee with a degree who knows nothing of the companies customers and products, but like before is some how more qualified.

General profile image

Kelly - 15 d 7 h ago

0

I purchased about 9 gallons of paint at the end of April. I have a 5 gallon container of white that I opened this afternoon and it smelled horrible and had turned white. I mixed it up thinking maybe it will be white, but it was still gray after it dried. I took the paint to the Los Lunas NM Shwerwin Williams store where I purchased it. Aaron, the manager?, accused me of adding something to the paint. He states that, "this is not right.. the paint doesn't change color." I kept the paint in the house and am in the process of moving from another state 1400 miles away. I had taken the rest of this week off to get the painting done before my husband arrives. He had a massive heart attack 2 weeks ago and I wanted to have the painting done!! Aaron informed me that he would replace the 5 gallons, but I would have to pay for half. What??? I already paid for this paint once, I am not doing it again. I asked for a refund or better yet, replace the paint. So, in the end I was given 3 gallons, and after the testing (to see what I did to the paint), comes back, then I can get the other 2 gallons. I will never purachse paint here again. I went there in the first place for the quailty. Very poor customer service. How to I contact the CEO?

General profile image

Lucy - 15 d ago

0

in all fairness I can't say that this is the policy or the attitude of the company but I also had a horrific experience in South California. I went to the store and I was looking at some colors and the attendant tells with sarcasm, you sure look confused and I said I'm about to spend a lot of money I'm looking to make sure of my selection

So I bring up some color choices to him I wrote down and then I asked him a few questions and he rudely answers the questions and then I walk away and then I come back and I say what were those colors that I told you and he replied I don't know I threw it away. Like he couldn't go back in the trash and get it out, I could tell that he was intentionally being evil so I went back to area with color selections and selected some colors and gavr him the colors and he went in and mixef those colors for me. Well, the paint was horrible it wouldn't stick to what I was trying to paint and even the areas it's stuck to, the paint look like I had paid $0. 10 for it and I actually paid $300. I have painted before.

I once painted my whole apartment so I know how to paint this paint was mixed horribly horribly. This was about 15 yes ago but I still am sore about it. I could never buy from them again.

No I did not report it. This treatment so traumatized me that I literally was frozen and couldn't even complain.

Go figure?

General profile image

Current employee commercial store on leo lane. - 7 d 14 h ago

0

Dont feel to bad in dallas they treat there employees even worse. They adjust time sheet so employees wont get paid overtime after the hours have already been worked. On top of they pour hourly wage. Employees thst have been with the company for multiple years are being told the cant move into management position because they are not qualified for that position, but yet are forced to train the employee who just joined the company less then a year ago and now has a management position because they are not qualified. On top of the multiple safty violations and lack of interest of fixing those violatons to keep there employees safe. The culture of this company is not to reward the hard working employee, but to pass him up and pay him the least amount possible. While showing favoritism to the new employee with a degree who knows nothing of the companies customers and products, but like before is some how more qualified.

General profile image

Ann from Cleveland - 17 d 16 h ago

5

The nationwide ad campaign using paint chips to create animals is outstanding. The attention to detail, animation, and use of the paint chips is extremely well done. Whoever is responsible for this needs to know how great it is.

General profile image

Terry Reynolds Seattle Washington - 19 d 12 h ago

0

My name is Terry a tannery year customer with Sherwin-Williams and Company, INC and this complaint is about the "Intimidating Behavior" at the Seattle(Commerical Store) located on 6th Ave South in Seattle, Washington. Now I have notified other Sherwin-Williams employees about a couple of converstaion I over heard Darrell(Store Manager) engaging in about certain employees, including (creating False complaints), harassing customers about finding something wrong about certain employees, rude behavior and the guy by the name of Kyle is being "intimidated" into the same behavior and Darrell is a know (Hostile Visicous Manager) and pertaining to the other employees issues, we notified other managers about Darrell "Unacceptable Behavior" and continuation of threaten certain employees, We have names of the past employees and or employees involve and we ask Sherwin-Williams-Williams Companyto investigate going back to April 15, 2018 until June 26, 2018, we have all information and will be releasing more "serious allegations" against Darrell and Crooked and Unethical Company, we notified Darrell Boss Craig but Craig threat me and other random customers about worrying about employees situation and threaten to call the cops on me. We will be moving forward together and we notified the employees to get ready for a "Epic Battle".

Terry Reynolds

General profile image

Anonymous - 23 d 6 h ago

does anyone have an mail to some how contact hr

General profile image

Anonymous - 23 d 7 h ago

0

I am a driver here at one of your locations in Boston Maryland I checked in at 4 p.m. to pick up a load it is 8 p.m. and when asked about when I'm going to get loaded they told me they were short-handed and it's going to be a long while before they get to me I am a live loader and they have Drop trailers in the doors loading them with no one here to pull them

General profile image

Anonymous - 24 d 7 h ago

Can someone tell me what # to use for employment verification. It use to be "The Work". Number. Seems that current employees have no clue. Please advise!

General profile image

Cynthia - 26 d 14 h ago

0

On 06/09/18, I visited your store in Friendswood, Texas to purchase paint. Immediately upon entering the store, the store assistant manager, Cambria Harris, was exceptionally rude to me as she spoke with rude tone, had a poor attitude and was extremely condescending when I asked questions. Her attitude was poor with behavior such as eye rolling, laughing smirks when asked questions, and spoke defensively. I also observed her speaking rudely with a customer on the phone while I was in the store with sarcastic comments and rude tone. Is this the behavior and demeanor that Sherwin Williams values as a customer based organization? This is a store manager? I felt sorry for the other employees there as I questioned how she must speak to them as well if she handles customer interactions this way. I have been in management a long time and would not keep employees with this attitude and behavior on my team.

General profile image

new.whatsapp - 39 d 7 h ago

4

Corporate Office Headquarters

General profile image

SteveP - 52 d 6 h ago

1

Iam a professional painting contractor in buisness over 30 yrs and Sherwin williams has really gone down hill.The customer service is terrible at about every store .they hire people with no knowledge of there products,the reps they hire have no knowledge of anything at all and just try and upsell there paint. There are other paints and stores out there with more knowledge and professionalism than this company .They NOT stand behind there paint quarantee at all . Many problems with there products.

General profile image

Drsw - 52 d 12 h ago

1

I recently purchased your Showcase paint from Lowes to paint a bathroom. I painted two coats in the toilet room to make sure it was the color I wanted before the professional painters arrived. Two coats did not cover sufficiently, even over a mid tan paint. When the painters arrived, they were so put off with the way the paint was covering, sure it would take two or more coats. I raced to Lowe's and got a gallon of Infinity, your one coat paint. It took two coats! I had to pay painters to return to do a second coat. Then, I had to paint the toilet room a third coat because the Showcase and Infinity did not even come close to matching. So, so disappointed with the paint and the extra cost to get done right. The only salvation was that Lowe's was extremely accommodating to make it right. They mixed a quart and that didn't match, only when mixing a gallon did the color match; we're talking about mixing a shade of white, not an exotic color.

General profile image

karen - 56 d 12 h ago

4

SDS, I need the information on industrial wash primer #P60G2

thanks so much

General profile image

Stephen Le Roy - 70 d 13 h ago

4

My friends at Sherwin-Williams

My store #2570 order # OE0106584Q2570, Acc# 5611-0

Your product is great, see my account - store staff very good and helpful and were today.

My complaint is that I bought a Quart of paint color mixed for $26.89 with a 10% discount from $27.99.

Your product is good - service excellent - But not $26.89 good I find this extremely over priced regardless of quality.

I know the country is on a financial growth trend, this I feel borders on gouging, does not leave me with a positive dedicated feeling into the future.

Awaiting your reply.

Stephen LeRoy

General profile image

TAP - 64 d 16 h ago

0

As a former SW rep, you were being gouged. That's what they do. If you don't speak, then charge away. If you pay, they look at it like you agreed so what is your problem? BTW, it costed them $6 and sold you at $26.89 all the way to the bank.

General profile image

Anonymous - 119 d 11 h ago

0

Very disappointed in the PA Sherwin Williams stores that safety for employees during a major snow storm and cannot close stores to allow employees to be safe at home. However stores in surrounding states closed early so the employees could get home and be safe. Some employees have to travel over an hour to get home! What happen to taking care of your employees and they will take care of you. Thoughts

General profile image

BJ - 86 d 13 h ago

0

Sherwin Williams personnel recommended a paint for siding, trim and deck railings and floor and steps all made of wood. One paint was recommended for all surfaces. It has been less than a week that the painting has been completed and already paint is peeling from the surfaces that are being walked on. Now, Sherwin Williams people say that a different paint is required for floors and walking surfaces. This means that those areas have to be stripped and repainted with the proper paint. They indicate they will supply the paint at no charge but have not offered to reimburse for the cost of stripping and repainting. A judge may wind up making that decision.

General profile image

Liz - 65 d 14 h ago

0

Same thing here the store manager told us we painted too early . I have painted 3 other decks this year .. None of them are peeling ..

General profile image

TAP - 64 d 16 h ago

0

You will never win against this entity. You are better off not using them for if you hurt their numbers then you are nothing but trouble.

General profile image

Crack head - 68 d 10 h ago

Take care of the employees ! your on drugs like the rest of the sw employees....

General profile image

TAP - 64 d 16 h ago

0

I am a former SW Sales Rep. I was forced to resign because my boss simply didn't care for me. My clients felt very different. I am a relationship builder and my bosses are just greedy money grubby failures. I was belittled and berated for almost 2 years and just couldn't bear it anymore. If anyone looking to work for SW, I wouldn't recommend it. It used to be like working with family years ago. Now it is all about numbers and if you don't surpass yours, then you are useless and will be replaced! Then upon disgaurding, you will be made to feel 2" tall and tossed in the trash. They don't care about you or your family, they care about money

General profile image

Anonymous - 68 d 16 h ago

Sherwin William's

New Paint Bucket Concept Art

https://www.instagram.com/p/BhK-DGygDCH/

Please contact : (hidden)

Hearts by Images : Wolf

General profile image

Season341 - 76 d 12 h ago

3

Have a "Hisses & Kisses" review for two of your stores. First of all, the Pagosa Springs store is excellent and I've had nothing but positive experiences when working with their employees and with the quality of the paint and beautiful colors. I purchased all my interior paint from them here in CO and liked it so much that, in February, upon purchasing a second home in Bullhead City, AZ, shopped there first. A nice young man, Billy, helped me with my purchase of a quart which was all II needed to repaint a small desk to match two pieces of furniture. He told me that I was in luck, that SW was having a sale through the end of the month offering 30% discount on all paint and 15% on supplies. He gave me the 30% discount reminding me that if I needed more paint to be sure to purchase it before the end of the month. I took home several paint samples and spent lots of time deciding which would work best in our new condo and returned on February 27th to make my purchase. Billy was not there. But I mentioned that I understood there was a sale going on to the woman who mixed my paint for me. When she rang up my total it was well over $300, I asked if that included the 30% discount sale price and was informed that it was the regular price. When I asked why I wasn't given the sale price, she replied that I needed a "code" that I should have found on the internet and brought with me if I wanted the sale price. I told her that Billy had given me the sale price without a code but that, due to the amount, I would go home and search for it, then return to the store upon finding it on the internet. She then called her Manager and I repeated my request to him. He was also very reluctant to give me the 30% discount without a "code", but finally after much debate, told her to re-ring my purchase. At that point, I was afraid that Billy would get in trouble for having sold me the quart at the sale price without my having a "code" to get it and asked the Manager to please not punish him for selling me the paint a couple of days prior without my providing a code. I reiterated how kind and helpful he had been. With the tension running very high, she (I believe she was the assistant manager) re-rung my purchase which took a very long time as she "punched" it in. I paid and the Mgr. helped me take my paint to my vehicle. He reassured me that I'd been given the 30% discount. Once back at the condo, I stored the paint in the garage to use on our next trip. We were returning to Colorado the next day and I didn't take time to review my receipt. Several days after getting back to CO, I examined my receipt and I had NOT been given the 30% sale price, but only 10% on some, and less on others.

Because I'm a registered "Preferred Paint Perks" SW customer having purchased so much from my PS/CO store, I'm on their mailing list. Only yesterday, I received a card in the mail informing me of "Exclusive Savings", May 3-7...30% off Paints & Stains, and an additional savings of 15% off other items. There is NO mention on this card of my having to present anything at the time of purchase in order to get this discount which leads me to believe that there was no "code" that I should have presented in BHC to get the discount either. I've never seen such a requirement on any of the mailings I've gotten in CO. Does each SW store have it own policies in granting discounts? If so, why?

Because of my treatment at the BHC store, I'll not return there in the future nor will I recommend it to others. However, I will buy your paints from Lowe's instead and I'll continue to use my local store here in PS/CO. Thought you might like to know about the management policies in your BHC store, however, thus my note to you today.

General profile image

Ed Collins - 79 d 18 h ago

0

Did my 32' deck last year did 2 coats, one dry when applied,deck was brand new waitedition 2yrs. After this winter it,seems a complete mess it looks 5 years old paid good retirement money and lots of labor for what???Sent seabrook nh a text about it said looking for nothing just an explanation ticket # 02631355 8 days ago no response. That just makes your store worst. I,llwaita never go in there again. It would be real nice if when this happens you send store manager out and strip the deck and restain it rather than have your customer reviews due it

Other Reviews & Comments

Costco
azeem I am a garment manufacture and exporter from pakistan , i n ... 

Giant Eagle, Inc.
Not needed I also witnessed this, being a business owner of several co ... 

General Motors
Qumber My name .Syed Qumber Ali Zaidi

TGI Friday's
Javier Hello, we have been customers for over 6 years.an we have n ... 

Lg Electronics USA
Debra Simons It seems several people here on this website are having pro ... 

Geico Corporation
Elizondo. I would like to know who is he person that makes your comme ... 

Nordstrom, Inc.
Anonymous First of all,

The Wendy's Company
Anonymous I drive 8 hrs to get home in cornelius nc. Stopped at my re ... 

Lg Electronics Alabama Inc
Debra Simons By the way my review was posted July 19th Thursday 2018. Be ... 

Disney
Judy Devor My friend and her granddaughter went to The Disney Store in ... 

Food Network
Lynne Sick- I like Guy AND his family. He is one of the best thin ... 

Yahoo! Inc.
mariaspope Yes I agree why is the code necessary. The password was wor ... 

Wal-Mart Stores, Inc.
Upset Mom I just came from Walmart by Hesperian in San Leandro, CA. I ... 

The Directv Group, Inc.
RIDICULOUS!!!! I'm trying to help my 84 year old dad resolve a billing dis ... 

Amazon
Anonymous Here, here, turn your guns in...

Church's Chicken
syl77dar Olathe KS horrible undercooked raw, bleeding chicken! If I  ... 

AT&T
Erika Hello at&t

Albertson's LLC
Viswa bhaskar Hi sir iam received a offer letter from albertsons as a dat ... 

LA Fitness
a long time sucker , i mean member staff consistent , every day they are disconnected rude and ... 

J. C. Penney Corporation, Inc.
Jen I shopped in store at Alliance, Ohio after making my purcha ... 

ESPN, Inc.
Ann As this is the #me too year I was dismayed to see Shawn Whi ... 

McDonald's Corporation
#mcskillet Hey James Skinner. Any way you can make the mcskillet come  ... 

Priceline
VK Frankly speaking, your site appears to be fake and I am tir ... 

Domino's Pizza, Inc.
MOM Have to wonder if anyone else is shocked with the Domino's  ... 

The Home Depot, Inc.
Ernie Redhawke https://www.facebook.com/roy.hall.3348/videos/(hidden)95170 ... 

Taco Bell Corp.
An offended Veteran Taco Bell 024647, Ontario, Ohio

Target
anonymous I agree!!!!!!

Kohls
Anonymous I completely agree and there are many sites where Kohl's em ... 

Boar's Head Provisions
Diane I have used Boar's Head cold cuts for many years. It is the ... 

Best Western
Jeremy Laquan Logue BestWester

Leslies Poolmart Inc
Randy VanDyke Went to Leslie's in Toledo Ohio on Monroe St, on 7/18/18 at ... 

Walgreens
Not a responsible business Walgreens at sunset & tenny in waukesha, wi.

Buffalo Wild Wings
Mark McGuire Just visited your business on Utica Ridge Road in Davenport ... 

American Airlines
Anonymous That's illegal. You should sue them

Ticketmaster
Marissa I was hopeful you'd turn things around after the lawsuit. W ... 

Harps Food Stores
Joe Anonymous, was your comment mean? I think not. Was your com ... 

Autozone
Michael D Gomez I'm a former employee of store 2510 trying to earn my place ... 

Google Inc.
We landed on the moon. mail-sor-f69.google.com

Delta Airlines
Anonymous First, I'd like to say that I'm not a fan of Delta Airlines ... 

Fox News Network, LLC
Kman Ok man thanks for the clarification , Muller is not a GOD ! ... 

Wells Fargo & Company
Denise Zeroka My husband has been trying to close our Roth IRA with Wells ... 

Spirit Airlines
Spirit is evil I'm glad you had a good experience. Too bad we aren't all f ... 

Best Buy
Bad experience Mr Lee

American Express Company
Anonymous I had fraud activity on my account from Microsoft. About 13 ... 

Nissan North America, Inc.
luis padilla i will report you to the bbb a lemon law and department of  ... 

Dollar General
Anonymous Live in Jasper Alabama near I 22 Loves Truck Stop. Would lo ... 

Circle K Stores
Anonymous That suppose to b N Tryon for the location of this store.

BMW of North America, LLC
Nicole Brown Hello,

Ashley Furniture
Marilyn I want to give a compliment to Lina at the Ashley HomeStore ... 

Outback Steakhouse
Patricia Hetzler I am very unhappy about your bonus cards! My friends and I  ...