Information, reviews and public commentary for US companies

 

The Sherwin-Williams Company, Inc.

Rating
2.014389
Web
http://www.sherwin-williams.com
Related
Sherwin Williams
Address
101 W. Prospect Ave.
Cleveland, OH
44115
Contact
Christopher Connor
Role
Chairman and CEO
Phone
(216) 566-2000
Fax
(216) 566-2947
Employees
32,988
Twitter IDs
@SherwinWilliams
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Anonymous - 5 d 13 h ago

The customer service at your west saint paul store is a joke . Your help is a joke . I went to the store was trying to bye tools zero help when I asked a question . Guess I will spend my money elsware .

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Debbie Grimsland - 10 d 15 h ago

5

I wanted to take a few minutes to mention one of your employees in your Pembroke Pines location Store 2195 (Marleen) who provided excellent customer service to me on my visit yesterday . Marlene should be recognized as a true asset to your organization. She went beyond her role to make sure my needs and concerns were met for my project in my home. Seldom do I get such great service and I felt it was important that you be aware of a gem in your organization.

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Mickey B. - 19 d 48 m ago

Your store located in Anderson, Indiana is an extremely poor representation of your quality paint. They recently relocated to a high traffic, high visibility location, yet they fail to take responsibility for the appearance of the new store. All businesses in this area keep the drainage ditch clean and free of weeds, but not your new store. It is an eyesore to a community trying to attract new companies.

Do the right thing and get them to clean it up, get rid of the weeds and keep it clean. Be a good neighbor.

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Gayle S. - 19 d 19 h ago

5

I love your newest commercial with the colorful wild animals. It is enjoyable to watch and makes me want to repaint my whole house. What a fun commercial!

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dlanier616@yahoo.dom - 32 d 9 h ago

5

I just wanted to say that whom ever developed your commercials with the paint square samples depecting animals has an extradorinary imagination. I love these commercials, so life like in color and motion.

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bgcollins@bak.rr.com - 32 d 15 h ago

The comercial with the wild animals made of paint chips is absolutely the most wonderful, imaginative, endearing comercial I have ever seen. I stop what I am doing and turn to watch whenever I hear the music come on TV. Bravo! Someone had an amazing imagination.

THANK YOU!

Brenda Collins

206 E Woodrow St

Taft, CA 93268

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Anonymous - 36 d 9 h ago

I'm so disappointed in Sherwin Williams paint and service. We built a home in 2016. When our builder told us he used Sherwin Williams paint I was thrilled as I always thought it was a great paint and company. That was until the paint used in my home can not be wiped and leaves marks whenever wiped or touched. I tried going through all proper channels to resolve the problem to no avail plus a lot of blame and reasons why the paint is such poor quality. This included a written letter to the CEO with zero response. I will no longer recommend this company or use their paint.

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User in california - 37 d 20 h ago

0

Used SW redwood stain product in August, however, the finish came out random looking, light & dark spots, I would not recommend using this product. Contacted SW but no response.

Very poor customer service.

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Anonymous - 38 d ago

Namecis adrian martin had the worst experience ive ever has yesterday after church. The store at 2317 nort tarrantvpkway ft worth tx wentvin tobout a index card sized card with my info the young lady tore it down. Told me to get the f out of her store with i customers in store including my wife torecup my card threwcin floor i bent down to getvit and she poined at my face told me to get the f out of her store. I then asked for coorporate number didnt happen asked her name she didnt give it. Then threatened to call police i then left 2vladies walked out told me to sue. So thats what im going to do my wifeclater called she had the nerve to say she thinks i was high because i have longer hair. I dont drink or do drugs thats what she gets for thinking never had that kind of trouble at s williams i wont ever go back and none of my friends that paint will ither

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Anonymous - 42 d 10 h ago

1

You hire more employees in Moreno Valley, CA, but still LONG hours. More spills, equals less productivity. They spill because of being in a hurry to go home to spend time with their families. Plus, long hours equals more safety hazards. If you're going to work employees extensive hours, it should be fair with ALL shifts. Great benefits and pay but horrible at safety/productivity from exhaustion and lack of sleep.

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Curtis - 44 d 10 h ago

Hi am. One of the painting contractors in the Murrysville area in Pennsylvania. Over the past year Or 2 Sherwin Williams failure to have the material in the store Or in any store. Is strangling the painting contractors in this area. I hope corporate can remedy this problem, Because it is a serious problem.

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Anonymous - 77 d 17 h ago

Just went to Semoran avenue store Evan the store manager is nothing more than arrogant person j

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another evan - 48 d 17 h ago

perhaps you were being an ass and he got tired of your bs some customers abuse the sales staff I try to treat the sales staff (except car sales staff) the same way i'd like to be treated golden rule is a good rule!

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Bev - 61 d 9 h ago

5

Hi, I just wanted to tell you that your commercial is one of the most innovative commercials I have seen for many years. Congratulations. I have also re3ntly had my whole home painted with your paint and I am extremely pleased with the end result.

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Susan - from Napa CA - 64 d 17 h ago

5

Kudos to the advertising company that came up with the idea of using paint sample cards to create the animals and the birds in your latest series of commercials! What better way to show off color than by using the actual colors of Nature itself. Extremely clever, and creative!! Pure genius - and such a joy to watch. I hope you stick with this theme for some time to come!!

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Grammy - 65 d 12 h ago

4

Your advertisement on TV is the classiest commercial I have ever seen. It is absolutely awesome. So therefore I will be purchasing paint in a few weeks to paint the inside of my home from Sherwin-Williams.

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Robin Spirito - 67 d 18 h ago

4

Please don't ever change your advertising co. go!! S W tv ads are the most creative & beautiful I 've ever seen!! There is a SW store not that far away; but I am not ready just now; I am currently looking for a different home. I am quite elderly; but have always enjoyed different & exciting everything. Hope I can afford what I want when I'm ready to paint!! Keep the current ads on TV coming!! Whom ever came up with your TV ads is a GENIUS!! Better than current shows now on TV!!

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JUDITH BAGGS - 69 d 19 h ago

5

I JUST WANTED YOU TO KNOW HOW MUCH I ENJOY YOUR ADVERTISEMENTS ON TV. THEY ARE SO BEAUTIFUL.ESPECIALLY THE JUNGLE ONE. THEY ARE THE BEST ADVERTISEMENTS ON TV . KEEP UP THE BEAUTIFUL WORKS. WE ALSO LIKE YOUR PAINTS, WE HAVE USED THEM FOR MANY MANY YEARS!

SINCERELY YOURS,

JUDITH BAGGS

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Anonymous - 78 d 15 h ago

0

Sherwin Williams is a corporation who tries to obtain market share by obtaining other companies that were successful and then relies and their failed tactics eventually churning out bad paint.

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Sean - 89 d 12 h ago

I painted my house last year. And my siding of my house is wrinkling this year. Can Sherwin Williams get ahold of me and tell me why my siding of my house is wrinkling

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David - 85 d 10 h ago

5

You didn't use a vinyl safe formula

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lesia robertson - 90 d 20 h ago

1

I purchased the Harmony paint for my remodel 3 years ago. The paint did not adhere to the walls even after applying primer. I have gone to the store on several occasions and they were to come take a look but I have received no response from anyone. Extremely disappointed as this was a laytex that went over laytex. I feel I should at least get a refund on the 5 gallon bucket of paint as I wouldn't use it anymore. At this point, I wont use Sherwin Williams anymore either and I have used this paint for years. I know the folks think its my fault it didnt stick, but I had a professional painter on part of house and when I saw the problem, I did the hall, washed walls down and primed, results the same. Something was wrong with the paint.

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Kenneth - 92 d 15 h ago

5

I purchased paint just now at the store 7581. The staff is young and so energetic , the customer service was excellent . I was buying paint for prosper high school band , the team there is spot on

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Marie - 96 d ago

5

I just want to comment on your beautiful ad using small paint sample pieces customers can take home to see what color they want. It is so beautiful and so artistic. Who ever thought of it is amazing. Thank you

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Colleen - 101 d 15 h ago

5

I went into two of your stores yesterday. The purpose of my visit was to buy two colors of paint that I only needed for touching up. I have had a huge amount of medical bills as of late and was told that they only sold it by the gallon, instead of being able to at least buy a quart. It is painting that had to get done without choice. I was very upset, a lot snippy with the representative and was almost in tears, but that frustration was inappropriately taken out on your poor sales staff.

They instead did everything they could to make the experience better, smiles on faces and were super helpful. I apologized, but was very embarrassed that my attitude and my bad day was taken out on these gentleman who did nothing but their job. They should be commended for their service.

I was then directed to the second store because they didn't have one of the colors that I needed. When I arrived he was waiting for me and got everything taken care of for me quickly and gave me a discount to help with the fee of the paint. I knew the first store had talked to him because they wanted to make sure they could do the paint before I went over and instead of greeting me as the crazy lady from the store down the street, he was also very kind.

My bad day should never be directed toward another so negatively, and the fact that your staff were still so kind and patient speaks volumes for these individuals.

I would love for you to recognize their great service. Listed below is the date, time and store numbers.

Date of Service: August 4, 2019 around 10 a.m.

First Store number: 7510 5862 Tutt Blvd. Colorado Springs CO

Second Store number: 1656 6345 Source Center PT. Colorado Springs, CO

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