Information, reviews and public commentary for US companies


The TJX Companies, Inc.

Marshalls, TJ Maxx, HomeGoods
770 Cochituate Rd.
Framingham, MA
Carol Meyrowitz
CEO and Director
(508) 390-1000
(508) 390-2828
Twitter IDs
@tjmaxx, @marshalls
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Carol Meyrowitz - 1 d 15 h ago

Sra. Carol Meyrowitz, buenas tardes. Mi nombre es Armando Domingues. Soy brazilero especializado en proyectos financieros para exportaciones. Explico mejor, podremos provelos en lineas de muebles que a Vosotros paracer interesante. Busco contacto con el dpto. de compras de TJX para otras consideraciones importantes para el tema.


+ 55 14 99897 4046

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ABDEL - 1 d 19 h ago


Subject: Complaint about Marshall manager (Grecia L) Hi Dear, My name is Abdelhak Kharij. I am writing to you guys to express my extreme dissatisfaction with Marshall's customer services on 2/20/2018 at 8:30pm. This was probably the weirdest, most unprofessional customer service dealing I have ever had since 20008 (when it was called AJWright) when I became a perpetual customer to this location. I went to Marshall location at 200 Border St, Boston, MA 02128, and as always, I wanted to do some shopping. I picked a Jean for my father that was market $10 (Yellow tag), and when I tried to pay it at the register they snatched it back and said that the yellow tag was put there by error. I reminded them that even with this error I still have the right to pay only $10 for it because companies are legally required to charge no more than the advertised or shelf price for a product. I requested a chat with Grecia (manager) to complaint about this issue, but she insisted on relaying the situation to the error on the tag, and her immediate reply was something to the effect of "We can't sell it for $10" in a very snooty tone. At this point I've basically told her that I am going to complain about her hostile attitude to the headquarter, and she replied in a vulgar way "I don't care" in front of my father and some other customers. Thank you for taking time to read my experiences with Marshal's manager (Grecia L). I hope you understand my frustration, which has caused me to lose faith in your manager ability to effectively resolve customer service issues. Hence, would you please give a serious consideration to my complaint to regain my and other customers (in similar situation) trust and loyalty. For further information and prove of what I just wrote you can call me on my cell phone (hidden). Kind regards, ABDEL

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#me too - survivor of over 30 years of abuse - 4 d 10 h ago

#me too-~suvivor of a decade of harassment and intimidation by white males who operate t j max, marshals, home goods in winston-salem, nc; ex-boyfriend was name tj,t. jordan; white males broke up relationship, part of the charlie rose sexual harament system-and put debrorah-a secret prostiute on to t. jordan- any black female who does not work as secret prostitute for the white male prostitution system, their romantic relationships are attacked though the use of the tj max secret prostitutes-who are sent to break up the relatinship; the wealth that the relationship would have produced between tj and myself were transfered to the three stores; why sierea-black country connection;of which cynthia s. was fired from a job after working almost 20 years and could not get a job in ws, nc unless helping white male secret prostitution system agreeing to harass me or dont work; of which every job i have had was harassed and intimidated that includes family members killed, intimidated to the point am concerned for family members,self, friends, etc, safety; stress caused two hospital stays in the icu unit;confirmation-miah angelo was a prostitute who was transfered off the street and given a fake position at wake forest university in ws, nc and was oprah winfreys best frien-both working for the white male secret prostitution system; cant go to the courts-white males control;people need to know who and what they support when shopping at all the tj max,marshall, home good stores

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Anonymous - 4 d 7 h ago

WOW , this is Horrible in the worst way. This is Crazy.Does this Company, really undercover operates in such a Sinful Manner ? SMH , What a Shame.And this is a very Big Corporation in Business WOW !!! What in the World..Lol. Seriously SMH..

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Horrific workplace - 36 d 12 h ago


ABUSE IS NOT A MEANS TO MOTIVATE PEOPLE! There is NO EXCUSE for allowing abusive behavior to continue in the workplace.There is NO EXCUSE for store managers to treat employees as though they were dirt under their shoes. There is NO EXCUSE for creating an atmosphere that is so toxic, it makes your employees physically ill. There is NO EXCUSE for harassment so severe it drives people to the point of a breakdown. There is NO EXCUSE for allowing those people who dare to report such behavior to be relentlessly retaliated against. There is NO EXCUSE for upper management, once informed of this behavior, to further abuse the victim by pushing blame back onto them. There is NO EXCUSE for district and regional level people to turn a blind eye to any complaints about certain store managers who fall under their category of "untouchable". There is NO EXCUSE for co-workers to watch in horror as the abuse continues making them fear coming forward and losing their own job for it. This company does not believe in treating their employees with dignity and respect. If they did, abusers would have to answer for their actions.

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K.Myers - 4 d 8 h ago


As a Current , Employee , I truly agrees with You ! Management at TJ Maxx ,some store ,are just plain mean ,and are Power struck Demons.They don't treat ,some Employees Fair at All.And when, somebody ! ( Employees ) do Address them about it , they , Go on a bad , Witch Hunt.They starts to retaliate against the Employees,by even cutting their Hours and not Promoting them , whenever Opportunity does arise,to move up ! And they do always, talks about going over the Budget and cutting Workers back on Hours

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Not Happy c - 5 d 47 s ago

I love shopping at TJMAXX, however, it seems my interest rate has changed over the years and now up to 28.24%. How ever low your prices might be, your choice of bank for your charge card is pure "rip off". Can't you do better than that for your loyal customers. I've cancelled my card and am painfully paying my charge off. This is really disappointing.

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Lasheque Beauford - 6 d 15 h ago


Just had a sketchy experience at the Marshall's in Clifton Park NY. My husband went in there yesterday and saw a pair of sneakers (Saucony) and they were marked down clearance for $14. So he had me come in today 2/16/18 to see if they were still there and if I wanted them. I spotted another pair and they weren't marked down, but asked an associate and she then ripped the clearance sticker off and said I can't sell them to you at that price and insinuated that I changed the price. So I went and called a manger and she stated that she couldn't sell it to me either bc the sticker was changed and the numbers didn't match that department. So I told her to review the tapes and see if me or my husband changed the stickers. I felt they were implying that I was a thief or something. My family shops there frequently and I have family coming from other towns to come to the Marshall's closest to me bc they have a better selection. But after that experience I felt the need to write a review and I plan to call corporate. The color of my money should be your only concern, not the color of my skin. Or should I bring my caucasian father in the store with me just to shop and not be looked upon as a thief. I have never stolen or changed any tags in my life and I surely wouldn't do it at Marshall's. Your store is fairly cheap enough.

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Faith Smith - 6 d 16 h ago


VERY RACIAT. I was next in line I requested to see if there was another cake glass dish because I wanted two of them. The cashier Lindsay began to help the white customer behind me even leaving her register to put a SOLD sign on the chair she bought and the other cashier stated to the cashier Lindsay " You can't leave the front like that" I requested to talk to the store manager, he stated he has been manager for 10 years and he too was arrogant and had no customer service skills appropriate for the occurance

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Sandy wolf - 14 d 14 h ago


Again your Beckley wv store needs management help yelling at an employee in front of customers is this how you train your managers? I like your Charleston store if i feel a need to go to tj max il drive tbe hr! I refuse to go to your Beckley store till you get better management!!!!

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Jan W. - 7 d ago


I agree with you, a store in Valparaiso,In has a Bad. Manger, she yells at Employees, disrespects them. I have a business, wouldn't talk to my Employees like that. Hope you do something about it


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Anonymous - 10 d 12 h ago

I went to exchange a purse I bought it TJ Maxx in Atlanta for Christmas and because they don't have the exact same purse in Taylorsville Utah they can't do anything for me

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upset customer - 14 d 13 h ago


Please have someone call me or email at (hidden) your customer service center is awful. Your online website and ordering system has lots to improve. very poor experience.

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Sandy wolf - 14 d 14 h ago

You should read your reviews you obviously have management problems do undercover bose and you will see

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Unknown - 14 d 15 h ago


The management team at Marshalls in Berwyn,Illinois store #0123 are so unprofessional. Melissa, Heimy and Jason are lazy managers who never pitch in when Associates need a little help,just work you to death doing their work that was for them to do.

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DR - 16 d 16 h ago

I live in winter park Florida and your store just opened last year. I was so excited as I shopped at your store in Lake Mary and also on 436. I slsosjopped at your store in Sarasota Florida. Will, I am sorry to say your store here in Winter Park is not like your other stores. Terrible store. All my friends say this also. I just went to your store on 436 and it was just as I remembered your stores. Can you please do something about this winter park store. This is a prominent area and the store is bad. Sorry.

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Kim - 18 d 9 h ago


I really liked working here from the start until the Genral manager started picking on me and calling me to do things every 5 seconds not allowing me to even keep up with my work. Other managers were nice until they all has something against me and tormented me for the last 3 nights I was there made it so I didn't even want to go whatever happened to there logo on nobody is supposed to harass people on the job one employees said to me an actual manager doesn't like me which wasn't right when I was a very hard worker who always came to work on time and discuss my job the next thing I knew they removed me from the schedule on the account that I didn't come when I wasn't on the schedule the night I was off.

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Anonymous - 18 d 13 h ago


I purchased a 9x11 rug approx a month ago. My granddaughter accidentally split a glass of milk on it recently. My husband and myself blotted up the spill as best as possible and realized the design print was coming off as we cleaned. This is a 1' by 2' long area now ruined. We only used paper towels and a dish towel. This was a $400 wool rug for $199 I felt it was of decent quality when I purchased it. I didn't keep my receipt because I was happy with my purchase. I went to the store and explained what happened in Hyannis MA. I took pictures because they told me to bring it in! How does one unroll a rug of that size and show the area that has been ruined? I spoke to the store manager Kathy and explained what happened. She said our return policy is you have to have a receipt. I explained I was happy with my purchase and didn't keep it, could she look at my statement billing and verify the purchase there? She said we have no proof it was purchased here....and it has to be in resalable condition. So I said, you are totally contradicting yourself....You say I need a receipt to return it yet if I had it, you can't accept the return because you can't resell the rug?? She just gave me a blank look and shrugged and said "That's the store policy." She must have realized how ridiculous she sounded!! Now I'm stuck with a rug I'm going to have to throw out....just not right. I have furnished my home shopping at this store. I was insulted she didn't trust that I purchased the rug there... wouldn't even consider looking at my statement and the description. I will only shop were I can count on customer satisfaction, and this is not the place.

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Hyland M. - 18 d 15 h ago


I am completely outraged at the experience I just had at one of your stores! It's the Marshall's store at 119 Northshore Blvd in Slidell, Louisiana. I had my 15 month old son with me in the fitting room while I tried on a dress. He reached down under the bench and came up with a bloody tampon. I am absolutely disgusted and angered by this! First of all, what kind of piece of garbage of a person would do something like this and more importantly who the hell is not doing their job and cleaning these fitting rooms?!! I am so furious, my child and myself at 6 months pregnant have been exposed to God knows what! This is a bio hazard!

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Looking for a new job - 22 d 16 h ago


I work for Marshalls in Lakewood, WA. The store manager called me last night asking me to volunteer to take time off. My manager explained he was ordered to call each employee in the store and ask if they would like to take some vacation time or time off without pay because our store's (labor) costs are running too high. I am a part-time, minimum wage employee with no benefits. Retail is rough. Marshalls over ordered merchandise for the holiday season. We literally had no room for merchandise on the sales floor and thus our backroom was stacked full.

I want to know why minimum wage workers are being asked to carry the burdon of mismanagement. Has someone in upper management recogonized what happened over the holiday season? Naturally, our hours were cut in the beginning of the year, and now we have been asked to reduce our hours even more. It is simply too easy to ask employees not to come to work when the store is bleeding red. I hope this issue is recognized at the highest level of management, and senior management should take a hit, as well, since minimum wage earners pay/hours are being cut (I am scheduled 8 hours next week).

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Offended - 24 d 13 h ago


I tried to return a Ralph Lauren purse, which was a Christmas present. It had the dust bag with it, but no tags. It was very obvious it had not been used. The clerk told me it could not be returned because I did not have a gift receipt or tags. She did not even offer to find a RL purse that was comparable in price and at least offer me a gift card. Now I am stuck with a purse I will never use. I am furious and insulted. TJMax is my favorite store and I spend a lot of money there. I will no longer be shopping there

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Brenda Jones - 24 d 15 h ago

LOVE your store but inventory system is old and out of date.

Found the perfect chairs but I had to call all your stores to find you didn't have what I fell in love with...(.

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Dolores Porco, Sag Harbor, New York - 33 d 18 h ago

I would like to commend the Office Manager of TJMaxx, "JOE G," in Bridgehampton, New York. I have shopped at that store for many years and he is THE MOST UNDERSTANDING, COOPERATIVE,, KNOWLEDGEABLE AND PLEASANT MANAGER, THE STORE HAS EVER HAD. If a customer has a question and asks most of the employees, the answer they give is short and curt. Not the current manager. He actually takes the time out to explain. When he is in the store, it takes on a pleasant aura. Joe G. should be commended for his manner and the way in which he goes above an beyond the call of duty for the customers. He deserves every accolade available as a store manager. Thank you. Dolores Porco Leonard, Sag Harbor, New York

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Maria Johnson - 36 d 8 h ago

It's amazing that the frandor lansing mi homegoods is the only store within a 75 mile radius that has absolutely not one piece of Rae Dunn in the store But pet and planters.i visit that store 3-4 times a day 7 days a week because I'm a Rae Dunn collector. I've told the managers so many times I've seen other managers and staff taking money from upsellers. I also visit other HG stores daily and see Rae Dunn in their stores. I've been video recording walk throughs at every store at all times. And every time there's no Rae Dunn at the frandor lansing mi store. Amazing this is still continuing. I'm a card holder and have been returning all my items because I'm so disappointed in this store. Also the employees at this store glare at Rae Dunn customers, I've never felt so unwelcome at any store before like I do at this location.

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Deborah Muller - 37 d 19 h ago


why is it taking so long for my refund for an item that was charged to my credit card account on 1/6/18, but that your Shipping Dept in Tennessee indicated on their 1/6/18 shipping paperwork was not available at the time TJMaxx went ahead and charged the account on 1/6/18? Since 1/13/18, I have called your Customer Service dept twice in three days, provided all the necessary paperwork/evidence that the handbag was not delivered, received a TJMaxx email from another Customer Service Rep that advised they need the "picture" before they can investigate (which was already sent in the initial e-mail). Today, the latest customer service rep confirmed she received a copy of the Shipping Dept's note I sent, but she still needed to investigate to refund and this would take another 3-6 days. Come on, this is ridicules. A shoplifter would be prosecuted in less time than I can get my refund, and both scenarios relate to theft. Theft by TJMaxx in charging my account knowing that they did not have the merchandise to deliver. Your customer service technology is lacking in sophistication. I can get quicker action by Sears who is supposedly a weaker competitor of yours. If this doesn't get resolved soon, I will be sending an e-mail to your attorney Shawn Murphy in the Framington office, or your CEO Carol Meyrowitz.

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