Information, reviews and public commentary for US companies


The TJX Companies, Inc.

Marshalls, TJ Maxx, HomeGoods
770 Cochituate Rd.
Framingham, MA
Carol Meyrowitz
CEO and Director
(508) 390-1000
(508) 390-2828
Twitter IDs
@tjmaxx, @marshalls
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Gerber Mendez - 50 d 5 h ago


Hi I'm always shopping at tj mas. But the last time that I did I felt discriminated by an associate. This happens on June 25, 2018. Around 9:00pm. This is located at 1425 Jefferson hwy Alexandria VA. Associates name is Brian. He was screaming so hard to my six years old daughter just because she was reading a book at the store. After that he came to me telling me that my daughter was coloring some papers and that's how I find out that he was screaming and my daughter was crying and scared from this guy I went to speak to the manager and at the same time i called the police because the guy started threatening me and asked me to step outside the store so he can fight me. The manager was listening to everything he was saying her name is Ms. Shay. She also gave a number (hidden) to call to ask for another manager Ms Saulsby. The police got to the scene and spoke to Ms. Shay and Brian. So I'm very disappointed with tj Maxx how can they hire very rude people that don't know how to treat kids and also don't have no customer service at all what an ugly stinking store. I hope you guys go out business.

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Really! - 26 d 8 h ago

Really! If you were parenting like you should have and didn't allow your child to destroy property that doesn't belong to them yet your exaggerated story would have had a better ending.

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Anonymous - 2 d 6 h ago

Wow your a wack exaggerated story, who is to say she wasn't going to purchase the book, I 've ended up doing that.No one should be treated this or that way.Count your items also.That's my advice TJMaxx Home Goods is a wonderful boon to all middle & savvy quality shoppers.Their problem is straight out thieves & lack of proper placed cameras.Ross same, Demographics seem to be playing a large role.Its a shame.I am owed over a thousand the to sales people shopping through me.I am calling Corporate in am. Police for such a incident is a mngr a customer.Bully

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Anonymous - 2 d 5 h ago

Lol it's pretty obvious that you're the original poster. The response wasn't wrong. Control your kid. You're lucky a customer didn't speak up. Drama queen.

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Maria R - 9 d 6 h ago


I want to complain about employee Anita Juriekwicz . She insult me and she yelled at me . she had attitude towards me. I am regular costumer for many years. This is a great company . > I only want to return my pants I did not have receipt > she was very rude . I talked to the manager > I waiting 15 minutes to talk to the manager Matt Kolcz about the situation . He was nice . When I try to explain the situation > Anita Juriekwicz again make fun of me in front of him . Matt Kolcz gave me my money back but he never told Anita Juriekwicz stop to did that .I would like store Director pay attention about Anita Juriekwicz , I need you to do something about it because I am client and she treated me badly . The store Dunning Square Mall 6546 West Irving Park Road Chicago Il 60634 phone Number (hidden) .Please to do something I felt very aggrieved .I hope that you really do something to Anita Juriekwicz .

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Anon - 5 d 4 h ago


Get over it. Don't let petty stuff get to you, you're an adult hopefully.

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esther gonzalez - 5 d 8 h ago


shopping on line is an ultimate disaster!!!!!!. Delay in merchandise orders not completed, missing items. I am about to close my account!!!!!!. Horrendous

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disgusted customer - 13 d 9 h ago


the new riverhead new york store is the worst Homegoods I have ever been in, most stores have so much selection and over stocked shelves . this store looks like its closing, empty shelves everyday, they have literally nothing, do not go!!!!

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Martha Roach - 15 d 10 h ago


Waited on line for almost an hour at the Marshalls in Sheepshead Bay in Brooklyn. Manager claims no staff. Nothing is done. It's a recurring theme at thus location.

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Candace - 16 d 5 h ago

While it is very tempting I would encourage anyone to think very carefully before ordering from this company online. I love their stores and their variety of items but you will never get what you were asking for in any kind of timely way with any assurance that you're even going to get it. It has been over 20 days since I ordered something and still have not received my order. It was promised within 3-8 business days. Evidently they start off with UPS and then have some deal where UPS sends it to a local post office where it then goes into another system and can't be tracked with the number you're given on your confirmation. Extremely frustrating.

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Jones - 27 d 9 h ago


I am a weekly TJ Maxx online consumer, I purchased 4 items in one order on the 13th of July, why, has TJ Maxx not only split my order up, after taking 6 days to process my order, after I paid an additional amount for the items to be shipped to me in 5days, so, there is a delay, they have also informed me of the 2 additional days required to process and then ship my other 3 items, which I ordered and purchased together, so, that I receive them in shipping together, they don't have to be packaged together, but I want them shipped together, and they would NOT PROVIDE A COUPON, A DISCOUNT, A SUPERVISOR, NOTHING, I PRAY AMAZON PUT YOU OUT OF BUSINESS, YOUR BEST BUSINESS PRACTICE SUCK!!!

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Disgusted customer - 20 d 15 h ago


I just had a nightmare experience ordering a time sensitive gift for twins. After bugging them after a week was notified they had cancelled my order...unacceptable and I'm reporting to online consumer affairs!

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J.K.Howell - 61 d 15 h ago


Dear TJMaxx, On Sunday, June 10th at the Palm Beach Gardens FL Location. I was racially profiled, and before I begin, I must add this is not the first time I've been racially profiled at this location, or by this company as a whole for that matter. To begin, the only reason I went to TJ was because I was waiting on my prescription from CVS. First, for some reason everyone in the store turned there heads to look at me while I was shopping in the men's department. Hannah (one of the managers) turned around and realized it was me (a former employee of this location) and said hello, and asked about my grandma, then went on about her business, (or so I thought) and I picked up a T-shirt. Second, I made my way over to the soap area and ran into Maria talked for a bit then made my way to 60-80 with a T-shirt. I went to look at candles, and as I walked past the woman working in the department who was located in pots, she stopped everything she was doing and followed me over to the candles. Pretending as if the candles needed to be fixed at the precise moment I'm looking through them. That's when I got the text that my prescription was ready at CVS and headed over to the mens department to put the shirt back because I didn't want it anymore. Realizing I grabbed the wrong candle and went and put it back and grabbed the right one. (At this time the woman who was following me was still watching me as I returned to the home department to switch out candles and made her way back over to the candles as well.) As I'm standing in the check out line the woman is standing by the door next to Hannah, and I see her point at me and Hannah turns and looks directly at me, smiles and walks down the queue line as if there's something she needs to fix. Straining her neck over the 3 people in line behind me to see what I have in my possession. When I get to the register the woman who was in 60-80 approaches and stands behind the woman who's checking me out pretending like she's filling a cart. Thats when I told my cashier "I know when I'm being followed because I used to work here and there's No fucking reason for her to be following me." Grabbed my receipt and walked out. I apologize to the very lovely warm hearted woman who helped my finalize my purchase, but in that moment I was infuriated with how I was being treated here all because of the color of my skin. Just because I am a black male doesn't mean I should be treated like a criminal. I honestly believe that I have given this company a few too many chances to continue to be a customer any longer. I wrote this not to get anyone reprimanded but to bring light to a situation that has been happening to me almost every time I enter this location. It may be time for your management at this location and their loss prevention team to attend a diversity and bias training to better connect to customers of every demographic. (Just a consideration) Thank you for our time. - J.K.Howell

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JORDAN SACKS - 54 d ago



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Really - 26 d 8 h ago

You open and ate property that did not belong to you. I would be all over your ... To.

Flagged for review. 
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Anonymous - 20 d 18 h ago

he said he paid for it

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Dulcey Mastrangelo - 31 d 6 h ago


Went into the Orangeburg, SC TJMaxx store today. I went to a sales associate to make my purchase. Once the associate Jamar rang it up he proceeded to get a bag and I set my money on the counter which was a $ 10 bill. He at this point had set the bag on the counter. This is when things went real wierd... he was holding his hand out for the money and I had my wallet in my hand he was like ...looking out over my head. My first thought was he couldn't see well and second thought was he was cross eyed. I said, it right here and pointed to the money . He swiped it up with major attitude and I still didn't know what the issue was UNTIL ....he had my change in his hand. I held my hand out ....THEN he intentionally dropped it on the counter in a very disrespectful manner!! When I asked, why he did that? he said I didn't hand him my money!!! Now I am a 50 year old woman, who has worked in customer service for many years . I never would have treated a customer in this manner nor would any of my employers tolerated this kind of behavior! Is this the kind of sales people we want to deal with? This is why people shop online more and more everyday! I still enjoy going out looking in the store rather than online ! If people have to deal with this kind of associate than its a no wonder these stores are going out of business. What happen to customer service? Do places like TJMaxx not teach Customer Service etiquette anymore ? Very unhappy customer!

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patrice jones - 29 d 12 h ago


a lot of customers come in tjmax there rude they think its macys they throw money on the counter and expect you to give it bsck in thete hands joe disrespectful is that customers need to think and stop thinking employees are supose to feel no way wen they come in the store after having a bad day the items are discounted stop going in tjm harassing employees ive seen it over and over so wat if there cashiers it could b someones second job stop judging employees cause ur day is messed up do ur shopping be polite go home pp feed off customers negative behavior

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Eagle - 24 d 16 h ago


If you was in customer service, you would know that placing the money on the counter instead of the hand of the cashier is rude and disrespectful. As old as you are, you should know better. Your mother taught you better than that. Stop embarrassing your mother and yourself. Use the Manners you were brought up with. Unless you are racist.

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Roxanne - 22 d 16 h ago


Don't put your money on the counter, that's rude. Literally everyone knows that.

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Loyal Custoner - 62 d 14 h ago


Why oh why do they put the price tags in the absolute worst location? Seriously, on the front of the picture frame every time!!!!! I love the good finds that I get at TJ but the line is always terrible and the placement of the price tags is so annoying!

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Annoyed customer - 62 d 14 h ago


Agreed and constant push for their credit card is beyond annoying!

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alan zimlicki FL - 54 d 3 m ago

YES BECAUSE THEY ARE CHARGING US OVER 28% interest..A home mortgage interest is 4.25%....

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Really - 26 d 8 h ago

Sticker don't tear the glass but it does tear the back. Where is would you like to have them stick it. I know but can't say.

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Honest Complaint - 74 d 7 h ago


It has become so sad that stocker workers and store managers for Marshalls and TJ Maxx in the Huntsville and Madison Al stores hold Rae Dunn merchandise back and only give it to certain people that they have become friends with. It is not put out on the shelves except for the items that are not selling. The long letter Rae Dunn items have become so popular that there is not enough merchandise for customers and only the same ones are getting what they want when items come in the stores by the stock workers and managers that hold it back for them. Home Goods does not seem to be that way so far. This is such a problem and I know it is everywhere. Can something not be done? I am not one to go stand in line for hours at a time but stock workers and managers should not be allowed to hold merchandise back for the same specific people every time the items are shipped to the store and they call asking what come it so they can be there to get it from their stock worker or manager friend. Shame on the employees!

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Employee - 62 d 17 h ago


As an employee we aren't allowed...Rae Dunn is not allowed to put on hold at all even for customers bc it is so popular. Say that to the manager.

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