Information, reviews and public commentary for US companies

 

The TJX Companies, Inc.

Rating
1.545008
Web
http://www.tjx.com
Related
Marshalls, TJ Maxx, HomeGoods
Address
770 Cochituate Rd.
Framingham, MA
01701
Contact
Carol Meyrowitz
Role
CEO and Director
Phone
(508) 390-1000
Fax
(508) 390-2828
Employees
168,000
Twitter IDs
@tjmaxx, @marshalls
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fotoflyer - 4 d ago

0

I live in Mexico. I opened my TJX Rewards credit card when I still had a bank in the United States which I no longer have and cannot get another bank in the U.S. without a U.S. address. I used my credit card down here a month or two ago and now I have been trying to pay the $141.98 that I owe. I have not been able to find a way to get the money to you. 1. I have 2 other credit cards. I simply go to my Mexican bank and they change the pesos in my account to dollars and send the money to the designated bank via wire transfer 2. I called TJ Maxx and asked to speak to a supervisor and asked how I could pay my balance because: a. You obviously would not be able to accept a check for pesos b. Banks here do not have money orders or bank or certified checks 3. The first Supervisor I spoke with told me that I could not pay my bill with a wire transfer. The only way I could pay with a wire transfer is if I wanted to close my account. 4. I didn't want to close the account, so I went to Western Union but Western Union here told me that they don't send money to banks or credit cards 5. So, I called your company again and I asked for the Synchrony Bank information so that I could send a wire transfer to close the account, as there seemed to be no other way to give you the money 6. After being transferred a couple of times, I spoke with a Customer Service Manager whose name is Anita Lewis. 7. Ms. Lewis told me, unbelievably, that one cannot EVER send a wire transfer to pay the credit card and that NO INFORMATION ON THE BANK COULD BE GIVEN, even though the Bank's routing number can be easily found on the internet. So all I need I believe is the Beneficiary information, which is routinely given out every time someone sends a wire transfer to a bank. 8. SO HOW WOULD YOU LIKE ME TO PAY YOUR MONEY TO YOU? 9. THIS IS THE CRAZIEST SITUATION I HAVE EVER HEARD OF. SO, SINCE I HAVE NOW SPOKEN TO ONE SUPERVISOR AND ANOTHER WHO IDENTIFIED HERSELF AS A MANAGER, TO WHOM DO I HAVE TO GO TO PAY MY MONEY. ARE YOU NOW GOING TO BE CHARGING ME LATE FEES BECAUSE YOU WON'T ACCEPT MY MONEY IN A WIRE TRANSFER? I DO NOT WANT TO LIST MY PHONE OR EMAIL ON AN OPEN SITE, BUT PLEASE ANSWER WITH A PHONE OR EMAIL ADDRESS WHERE I CAN CONTACT SOMEONE WHO IS IN CONTROL OF SANITY

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Janelle - 5 d ago

1

Hi I live in North Chesterfield Virginia and work at store number 0411. I first want to say I love Tj Max and that I believe each and every Tj Max store has the potential to be a great one but it depends on who you put in the potion to manage it. Iv'e been working at the particular Tj Max that I do for almost two and a half years now and at first it started out as a great job and a job I was motivated to go to everyday. Now I dread going into work almost everyday because of our newer management team Jessica and Britney. When I first started working there our store manager was a very outgoing man named Mike , a merchandise manager named Angie, and operations manager named Brittany. Angie and Britney were moved to different stores because there work ethic was great and they needed help at other stores. We then added on Adam then came along Jessica. Adam was a great and outgoing manager . He went above and beyond manager duties and cared and showed his employees that he cared. Jessica equally as outgoing but started to show that she was very sneaky and rude as soon as Mike our store manage quit. She tried to do everything she could to take Adams position by telling corporate different things that could have simply been addressed to Adam. Eventually a position was open at Short Pump Virginia's store and Jessica wanted to go but they did not want Jessica.At this time we were also suppose to be expecting our new manager Britney ( not the old one) but one who happened to be Jessica best friend who came from working at Ulta beauty. This is were the nightmare started not only for me but for a lot of other employees . Adam decided that he would go work at Short pumps store because he could not work with both Brittany and Jessica. He already had a hard time working with Jessica because she made a whole lot of decisions that was resulting in money loss withing the company. Example just giving customers money when they claim to have lost it. Jessica also started telling things on Adam and voicing her rude opinion of Adam to Britanny and Brittany who had not even started working there was telling her opinion to our district manager Steve. When Adam left many employees quit and many employees also started to be treated really poorly. Jessica was rude to employees in terms of interrupting them while they were dealing with customers , not showing up when employees called , and just sitting back in the office on her phone and eating while not being on a break. When brittany the new store manager started she went 6 weeks without introducing herself to her employees , she walked by never saying a word to them not even a hi and no one knowing who she was. If they knew who she was it was through the employees talking. She acted really rude and un professional. when you come to a new company its appropriate to properly introduce yourself. That is what many employees complaints were about. There would be days were shed be on duty and hide out in the office all day long , not coming out to help employees or do anything. Now she has hired a bunch of her friends from her old work place and cut back the hours of hard working older employees. There are many more things that I could list but im just hoping something can be done.

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fotoflyer - 6 d 8 h ago

0

I live in Mexico. I opened my TJX Rewards credit card when I still had a bank in the United States which I no longer have and cannot get another bank in the U.S. without a U.S. address. I used my credit card down here a month or two ago and now I have been trying to pay the $141.98 that I owe. I have not been able to find a way to get the money to you. 1. I have 2 other credit cards. I simply go to my Mexican bank and they change the pesos in my account to dollars and send the money to the designated bank via wire transfer 2. I called TJ Maxx and asked to speak to a supervisor and asked how I could pay my balance because: a. You obviously would not be able to accept a check for pesos b. Banks here do not have money orders or bank or certified checks 3. The first Supervisor I spoke with told me that I could not pay my bill with a wire transfer. The only way I could pay with a wire transfer is if I wanted to close my account. 4. I didn't want to close the account, so I went to Western Union but Western Union here told me that they don't send money to banks or credit cards 5. So, I called your company again and I asked for the Synchrony Bank information so that I could send a wire transfer to close the account, as there seemed to be no other way to give you the money 6. After being transferred a couple of times, I spoke with a Customer Service Manager whose name is Anita Lewis. 7. Ms. Lewis told me, unbelievably, that one cannot EVER send a wire transfer to pay the credit card and that NO INFORMATION ON THE BANK COULD BE GIVEN, even though the Bank's routing number can be easily found on the internet. So all I need I believe is the Beneficiary information, which is routinely given out every time someone sends a wire transfer to a bank. 8. SO HOW WOULD YOU LIKE ME TO PAY YOUR MONEY TO YOU? 9. THIS IS THE CRAZIEST SITUATION I HAVE EVER HEARD OF. SO, SINCE I HAVE NOW SPOKEN TO ONE SUPERVISOR AND ANOTHER WHO IDENTIFIED HERSELF AS A MANAGER, TO WHOM DO I HAVE TO GO TO PAY MY MONEY. ARE YOU NOW GOING TO BE CHARGING ME LATE FEES BECAUSE YOU WON'T ACCEPT MY MONEY IN A WIRE TRANSFER? I DO NOT WANT TO LIST MY PHONE OR EMAIL ON AN OPEN SITE, BUT PLEASE ANSWER WITH A PHONE OR EMAIL ADDRESS WHERE I CAN CONTACT SOMEONE WHO IS IN CONTROL OF SANITY.

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Angry in Paradise - 8 d 11 h ago

0

Three strikes you're out. After shopping at your line of stores for at least 25 years, you 'll never see another penny of mine again. The Paradise Valley Home Goods store isn't managed at all. Toddlers unattended would be more professional. At any given time, there are never more than two checkout registers working, and standing in the store line isn't worth my time. Slow and ridiculously insipid clerks like Hanna don't even know how to say thank you. I left, never to return. This has gone on at this store for the last year at least. And to add insult to injury, some of the linens you sell are infested with bugs. You have a problem - you were made aware of it - you chose not to remedy it. Great business plan,

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Etruscan - 9 d 10 h ago

0

la The desert cutthroats (Hebrews - Habiru Sagaz) probably are itching, as do the christian end-timers, for Apocalypse Now so they can all go skyward to play canasta with God. The Army-gad-on prophesy is of course poppycock and so the mentally deranged judeo-christian clowns are making it into a recipe - a staged play hoping that the main player won't miss His cue. If they can get the world pot to boil and outdo Hiroshima and Dresden, I'll bet all of my frozen bagels that Christ will never show up.

Flagged for review. 
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woof woof - 9 d 13 h ago

2

i was in the Canton Home Goods over the weekend. I witnessed, then became involved in a very sad situation. A young girl (maybe 17-20) was walking around the store carrying her little furry dog. She clearly was looking for attention as she would walk by someone, talk in "babytalk", and then look for a reaction. She would hold it close to her but would come very close to other customers. One woman very nicely told her that she was allergic to dogs and could she please move away from her. The girl replied to her "too bad!", and continued to seek approval from other customers. When she asked me "who could hate on my cute little dog?", I told her that unless it was a service dog then she really shouldn't be in the store with her. I realize that the store does welcome service animals and I agree with that. Service dogs are usually marked and apparently carry papers. I have two dogs, i love them, but not everyone does. When I asked the manager what the policy was on allowing "any" dogs in, she said that they weren't allowed to ask for proof, and that it was a fine line. I understand but think that when it comes down to a customer leaving the store, and a dog, the customer should prevail.

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Anonymous - 73 d ago

All these complaints stop shopping there .there employees are being abused with little pay and no hours and you want them to be happy.no they shouldn't be DISRESPECTFUL to customers but they are treated like GARBAGE.a multi million dollar company and they. Won't even give there employees hours.4 companies in one with skeleton crews .stop shopping here until they give there employees living wages and hours

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Anonymous - 55 d 22 h ago

We are enjoying the benefits given and, what I love that they truly help you if you have needs,..beyond the job, positive people make a difference. I hope you can visit milford ma, I love my job

Sincerely Kimberly Daniels

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Anonymous - 10 d ago

Sisk Rd. Modesto CA. Store..... "unseliable employee" Maybe they can't be returned or exchanged.. Training might help. "unreliable" is the wording.

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Cortez - 19 d 16 h ago

0

LX What a wonderful, loving, sharing we're-in-this-together place this is. We share our money and their diverse diseases. God must have loved mud for He created so much of it.

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Cindy Reddad - 20 d 4 h ago

3

11111-16 San Jose Blvd, Jacksonville, FL

I shop here all the time and 9 times out of 10 I have had a great experience. However, I had a bad experience yesterday when I was shopping in their makeup section. As you may know, when shopping for makeup you cannot always see the color of the makeup unless you open the box (for example, NARS, etc.). I opened some boxes to look at the color and re-packaged them after seeing them and put them back where they were. There is an older lady who works in the fitting room, and she approached me as I was putting makeup in my shopping cart and asked me if I was going to pay for that. I was confused and she told me that she saw me putting my fingers in the makeup and testing it on my hands. This is not true. She said people are going to buy that makeup. I told her that I was NOT putting makeup on my hands or my fingers in the makeup. I showed her my hands and told her to point out where she saw makeup. She looked at my hands, realized her error, did not apologize and walked away. I continued shopping because I was not going to let her deter me and as I looked up she was still staring me down. She could not have made me feel more unwelcome to shop there. I understand you are not always going to be happy with your job, but this lady seemed upset altogether that I was shopping. I reported this incident to another employee and they were understanding and were going to tell a manager.

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Matt McCarthy - 35 d ago

5

I was in your Salem,NH Homesense this evening 8/17/19 and want to recognize Kimberly.

She went above and beyond wrapping my lights I bought. She made sure the glass was protected.

Not only that she offered to take my purchases to my car!.Wow!!! What a friendly, helpful personable associate she is.

When I return I'll look for her to assist with future purchases.Thank you Kimberly!

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Anonymous - 35 d 12 s ago

Please please open a TJMaxx in Scottsbluff, Nebraska. We have very few stores here and we service a large area. Love TJMaxx and hate having to go out of town every time I need something. The store would always be busy. Please consider us!!!

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Not a happy Camper - 40 d 8 h ago

3

I made a video of a product I bought from this company on Maui in July. Two weeks later....well watch for yourself at the Vimeo link attached. https://vimeo.com/353408979

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Anonymous - 53 d 8 h ago

0

Marshalls #1096 in NYC is by far the worst. Associates complain about the stock room coordinators and how nasty they are and nothing has been down as of yet.

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Jo Stewart - 82 d 2 h ago

0

The location of the store where Mike works is Tulsa Oklahoma and store manager is Becky

I failed to point this out in my filed complaint of Mike's treatment if the employees. I have never seen such high turnover ANYWHERE. There is a reason for this

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Anonymous - 55 d 22 h ago

It is important to fill out survey to eliminate a bad experience, why not you are in out drawing to shop on us corporate recieve all comments..sorry to hear

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Stephanie - 57 d ago

I went shopping last week in your Westlake Village store, it's pretty sad when you ask an employee a question, and they respond, "No English".

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Kimberly Daniels - 55 d 22 h ago

I apologize for you experience being frustrating however the demographic areas some areas are specifically selected so if a customer is unable to find an item.There is someone there to provide our best service. As you probably have experienced in other situations through out travels. We take pride in providing the best customer service for our customers.Anytime you may ask for a preference so your trip. Is easy and satisfying. We ar ed about satisfying your experience .I hope that helps, we love.our job meeting new people . I am excited to meet new people each day as no help your trip to be a great star to a day, Thsnk you for being a truly valued customers, Kimberly Daniel's, milford ma store. Best wishes I hope you enjoy your next experience, enjoy your day!

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Anonymous - 86 d ago

Shopper.i see that tjmaxx is paying threir employees. More now .but CUT their hours no full time part time is 4 to 20 hrs .I WILL NEVER. SHOP THERE ASAIN..your CEO is worth 98 million. Meanwhile you cut employees hours to slave labor hrs.then ask them to be flexible so they can't get another job .how do you expect these people to live shameful .IM.GOING TO NEW ORGANIZATIONS ABOUT THIS COMPANY

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Anonymous - 86 d ago

0

Thank you customer for feeling our pain we appreciate your trying to help us .THANK YOU

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Shopper - 86 d 14 h ago

1

Sierra:I have been purchasing products from you for the past several months and I've been noticing a pattern

The quality of many items is bad yet you list compare at price for much higher than item is worth. I just bought a jacket that was close to a plastic bag in quality and you had it listed as a $110 retail item.

Sometimes you list compare at prices higher than actual retail tag! I bought a fleece zip up that you wrote compare at $40 but it had a retail tag on it of $30.

I have selected items, paid for only to not get them in my package. I did not get any notification by email they were not going to be shipped or included.

The last time this happened I was expecting a rug and had my son leave work early to drive here for its arrival since it was supposed to rain. I got home early the next day still waiting. I now have no rug and need to shop for a rug..it took me quite a while to select the rug you offered, measuring checking colors etc. imagine how upset to find it was never coming to me and no notice from Sierra.

This also happened with a shirt I ordered for my husband and promised him for a trip...no shirt, no notice from Sierra so I could go out and buy another!

I ordered a shirt from Carhart that wasn't mentioned as irregular but isn't quality, another Carhart shirt is stamped regular but the one cuff is frayed! Does anyone check this stuff before you put it online? I think it's bait n switch...you don't show the defective things, you show something nice which I think I'll get.

I ordered a knitted throw rug that was so full of pulls and frays that I wouldn't donate it to the thrift store...what's going on?

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juan R garcia - 92 d ago

juan garcia pay bank close marshalls pay #866 margate

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Kristi Voiles - 98 d ago

Please please please consider opening a store in Alaska. There are so many stores for men but nothing for the women who desire to shop for home and fashion. Everyone talks about how Alaska isn't complete without a tjmaxx, Marshall's or home goods. Please consider it. There would be a line a mile long!

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Omer Omer - 103 d 8 h ago

0

I was applying for a team member position in Columbia, Md because a friend that was already was working there recommend it. So, I fill out the application came back in 2 weeks to find that they would "bypass" the interview because I knew my friend that worked there. They the hiring manager 'TC' proceed to give me a DATE and a TIME for an orientation and asked if I was available to come in during the time, to which I responded, "yes, I would be available at that date and that time", and TC then tells me "he just needs to do the references". So this conversation leads me to believe that it's an invite for a position. So, I come in for the orientation and wait about 30 minutes for them to tell me that they still haven't called my references and that they would do it the following day. So, they then proceed to give me another date (the next week). This time I attempt to call them to confirm if I am invited to the orientation, in which the hiring manager tells me they still haven't called my reference. So ask them if I can ask him

A question and he says yes. Then I say "if a manger gives a date and time to someone for employment opportunity wouldn't you think that there is a signal there for the invite? He then responds by telling me "that's fine we'll cut you, you can find another job at another company".

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