Information, reviews and public commentary for US companies

 

The Travelers Companies, Inc.

Rating
0.625
Web
http://www.travelers.com
Related
Traveler's Insurance
Address
485 Lexington Ave.
New York, NY
10017
Contact
Jay Fishman
Role
Chairman and CEO
Phone
(917) 778-6000
Employees
30,600
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Zebrah Black claim #H9U7010 - 52 d 9 h ago

1

I have been horribly treated as a costumer.

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Joanne Hill - 72 d 19 h ago

0

I live in Conroe and the Beathard group has done a terrible job just transferring me to another agent. This is ridiculous!! All they had to do was transfer my insurance, but instead of just transferring, they redid my insurance and the rate was raised and they could never get the renewal rate correct. I got this information on Friday, and they are closed, but come Monday, I will get another insurance company who knows what they are doing. VERY POOR!!!! Tell Jay Fishman about this. I will never have travelers again. This is two agents who can't get it together. This has been more trouble than it is worth. I don't know who the agent is, but shame on him.

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TEG - 123 d 16 h ago

1

Travelers does not exhibit any loyalty to their Customers. They are self-serving. All they want is more Customers and more profits, You can have a clean record and no claims but they will jack up your Premium 25% or more. Once you insure with them they do not think you will check around for a better rate.

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Rachel Smith - 136 d 19 h ago

0

I will never recommend this company to anyone. I was broken into that was one violation to my family then we were violated by the officer that came to take the report. Now my grandkids are afraid to be in my home. Then we reported to your company and now we get Violated by your agent.

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Rachel Smith - 159 d 20 h ago

0

I will never tell anyone to use travelers insurance. I got broken into. That was violation ENOUGH called my agent in turn called the insurance company that's a joke. Now I'm getting violented from the insurance company. The woman that is handling this is rude and being nasty.

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S. H. - 160 d 16 h ago

0

I have been having my property insurance from Traveler's since 06/2004. Prior to closing of the house, Traveler's chose an appraisal company to appraise the property. I have been living in this house for last 14 years with no change in living/building area. Since my policy is about to renew in June this year and I wanted to review my policy with Traveler's. Recently I was shocked to know; Traveler's has living/building area in their record is 2,909 instead 2,294 (per County record as well as public record). In other words; I have been overcharged premium since 06/2004 because of Traveler's mistake. I contacted Traveler's and they told me, it was underwriter's fault. Internally they referred the issue to their underwriters team to look into in more depth. They more than ten days and still I am waiting for their final verdict though I provided them latest copies of plat (drawing of the property), copy of the house from Public record and copy of the appraisal which was done in 2004. I have made about fifteen phone calls at different times in five days. Every time I got different person; who came different opinion and my issue is still dangling in the air. It's funny; one gentleman from Traveler's asked me to have measured each and every room and send us rather than sending a certified inspector/appraiser to do measurement at Traveler's expense. Traveler's made me to pay extra premium for the difference in square footage plus extra premium on rebuilding (dwelling) cost of the property. It clear cut monetary loss to me because of underwriter's fault. I can only stay with Traveler's if they fix the error immediately based on documents which I have already provided or send an inspector/appraiser at their cost and reimburse me all my money started from 2004.

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K Smith - 175 d 49 m ago

0

A very dysfunctional company and I see from many others that I am not alone. They believe in "passing the buck" like crazy! Been with Travelers for many years but when put to the test they fail!

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nfd10023@yahoo.com - 216 d 6 h ago

0

This is a horrible company that sells you insurance but will find any way to get out of actually covering you.

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Pat M - 261 d 14 h ago

0

They want us to pay them on time but when they have to pay a claim good luck.. The most stressful ordeal I've been through in my life..

Travelers has ruined my credit and has cost me thousands of dollars..

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TD - 236 d 16 h ago

5

I am so sorry, that happened to you. Someone hit my son's new Ford Focus and left the seen. They have not been found, my insurance had to pay, that I didn't like!! I and my son are still looking for the vehicle, I have been with them, for years, I will stay with them, until something goes bad.

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C E S - 238 d 16 h ago

0

Failed to notify if canceling my home insurance. Filed with bbb-no response from travelers. Filed with state bureau and got result. Found out company created a false claims report and cus ser would help as they were limited to what they could. Travelers you wasting.

Consumers time and putting us at risk.

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Paul Joseph Posti, Jr. - 1 y ago

1

I'm 71 and been driving since I was 16 with no accidents or DUI's no tickets in the past ten years.

Travelers cancelled my comp & col on my one year old Acura. They claim I needed to have it inspected and they sent many letters to my home stating that the car must be inspected.

I checked all my old emails and logged on to my Travelers account and there are 12 documents/notices since I signed up in April 2017. NOT ONE OF THEM has any reference to getting my car inspected.

It would make common sense that IF you mailed something that important AND knowing that the cars are BOTH leased, you would use your TRAVELERS system that you encourage your members to log onto.

In addition we have never lost any mail that was sent to us. You are the First in more than 50 years.

Contrary to your claim, we NEVER received any notice stating that the 2016 Acura needs to be inspected.

Furthermore, I have had auto, boat, motorhome insurance for over 50 years and some of my vehicles were 10 years old. I have NEVER been asked to have a vehicle inspected! And I would especially have serious suspects or questions IF I HAD received any such notice to have a one year old car inspected.

The people at corporate have been notified about my complaint. I believe that they do not know what is happening on the customer service level AND if they want to stay competitive, they will need a better customer connection and need to see what ALL their competitors do...Five major insurance companies DO NOT ASK TO INSPECT A ONE YEAR OLD CAR much less any other car, motorhome or boat. Yes, I have had my house inspected and my boat BEFORE I was given a policy.

Lets see what Corporate does.

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Assefa13@yahoo.com - 1 y ago

0

This company surpasses incompetent, I have yet to have my issue resolved I can not get anyone to give me a straight answer or return my email. Totally frustrated today the point of seeking legal counsel.

Flagged for review. 
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ANWAR SYED - 1 y ago

0

I have two home owners policies, trying to find out which policy has what premium and the list of coverage. My name is anwar syed,

I also want to get the records for last year.

the addresses below:

1. 6310 Browns Mill Road, Lithonia, GA 30038

2. 2922 Aspen woods Entry, Doraville, GA 30360

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Rosalie - 1 y ago

Call the claim April 201 7 I still have not received a letter of denial I have two policies a homeowner's and umbrella I was told that neither one of my policies which I regionally purchase you Geico are no good I've been paying on these policies since 1992 never used them and I'm 67 years old severely disabled and I don't know why it takes over a hundred and Thirty Days to get back to me oh they have gotten back to me but they're back and forth back and forth and they brought an engineer to my house whose name is not credible anymore I've been put through a lot of unnecessary sorry I speak too much I'm just too stressed out it's been a long summer and it's not so much money that it would be to work all I've been through I did call I wrote Travelers told him everything step by step and so they handed it over to the agent and he's mad and then I contacted Geico they said they would look into it and that was calling the agent and telling him to call me I've had one two three four agents since April 2017 thank you for letting me air it out

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1DopeBloke - 1 y 79 d ago

1

Policy cancelled by an inexperienced agent instead of just dropping a vehicle. Now it's been over a week n still haven't straightened it out. Also they now screwed up my zip code so I'm unable to create an online account or pay by phone since "their records don't match that zip code". They can't even fix a small zip code issue in over a week. I'm still not able to see my bill let alone pay it.

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Don Silcox - 1 y 95 d ago

1

Policy cancelled without cause, letter stated non-payment, untrue.

Don Silcox

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