Information, reviews and public commentary for US companies

 

The Wendy's Company

Rating
0.734738
Web
http://www.wendys.com
Related
Wendy's
Address
1 Dave Thomas Blvd.
Dublin, OH
43017
Phone
(614) 764-3100
Fax
(614) 764-3330
Twitter IDs
@Wendys
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Sonja B - 8 h 21 m ago

0

Just ate the new barbecue sauce and was so disgusted. I will not be back.

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An Old Boy Scout - 10 h 46 m ago

2

To Wendy's Corporate Office:

I feel that the Danville, Kentucky Wendy's employees need a refresher course in how to serve their customers. On several occasions in the past few months I've entered the establishment only to be informed that I will need to wait before someone can take my order. It is as if only one person can operate the register. Why aren't employees cross-trained? I waited over five minutes during my last visit on Monday, May 20, 2019, before I was approached by an employee. I was informed the individual who could take my order was cleaning the restroom and would be a couple of more minutes. At that point I walked away from the restaurant. Does corporate really care? I think I know the answer but only they know for sure. Does the corporate office ever inspect their facilities that support the Wendy's brand? I will eventually go back to this Wendy's and I hope to see an improvement.

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Crystal - 1 d 6 h ago

5

Your location 1401 72nd E Tacoma WA,98404 is the best fastest and cleanest. My name is crystal I go there almost every day. The staff knows my name and everything. The makes me comeback.

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Josue - 1 d 6 h ago

1

To who ever it may concern I live in North Carolina towards havelock the Wendy's right outside of cherry point I ordered 2 medium frosty's and they gave me 2 small frosty cups in 2 medium cups. If I wanted small frosty's I would have ordered it not pay more for less.

557 U.S Highway 70 west havelock NC 28532

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Kathy - 2 d 1 h ago

3

To Wendy's Corporate office,

Your location at 1160 Hellertown Rd, Bethlehem, PA 18015 . It was the most slowest service ive ever had experienced in Wendy's. It was very slow and the front desk cashier named JERKERA was taking her time and does not follow quality control she touches money and served the food and hold and touches the interior container of the nuggets and fries she is serving.

That is cross contamination.

The drive thru was also slow no one seems to be working as a team the staff drag each other down. The trash receptacle inside the station behind the cash counter was overflowing . There was a leak on the frost section serve station underneath and I have photos to prove it . I should've probably video tape the whole thing. No one seem to have plastic gloves

While they were working except for one guy at the back who was prepped. Please train your staff and improve the service . No one will buy your stock if one performs well and other locations dont. Suffern NY Wendy's is by far on point.

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Sue - 2 d 6 s ago

2

I was at the Wendy's in Whitehall rd Annapolis md. I heard a young man coby threaten a female. He was going to have someone come down and beat her up. He kept repeating the same thing. I don't think the female angel said anything. This needs to be checked into no one or customers should have to hear this behavior.

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Lee - 2 d 4 h ago

I am a Disabled Veteran who doesn't afford the luxury of hopping in the car to run back and forth when an order goes wrong, lucky for me, I have friends and neighbors that help with allot of my running. That being said, I am on here because truthfully, I am left with no one else to vent to. Three times this week I have sent for Wendys, Daves triple baconator, with a baked potato. Three times this week, I haven't gotten a baked potato, and it's always a different excuse. Tonight, I called the store to complain, not only was I not allowed to speak with a manager, I was rudely hung up on, so I called back multiple times, and they simply refused to answer my call. What form of customer service is this? The store I'm referring to, is Russ Avenue Wendys, in Waynesville N.C..

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Mack - 2 d 5 h ago

0

Horrible is a mild word to discuss the Wendy's location on Brookpark rd in Parma,Ohio..Manager got snippy with 2 customers after asking for a phone number to the corporate office..This place was out of frosties 4 hrs before closing..They ran out of spoons and they told me to use a fork for my chilli..The lady at the front counter had black lipstick on and looked like Morticia Adams..I could go on and on with this complaint based on unprofessional people..The rating of one half star out of 5 is gracious!

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Anonymous - 2 d 6 h ago

The commercial on TV with the Frosty being only 50 cents is OK but the lady jumping in the water and stealing 50 cents for a Frosty is a bad influence on young kids. The message is really wrong but the food & frostys are great.

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Concetta - 9 d 10 h ago

Horrible how does a location forget one of my kids meals through DoorDash. Disgusting incompetent people! Never order through doordash at the Boston road location! when you do address the fact that they mess up the manager calls you names and hangs up in your face.

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Anonimos - 2 d 11 h ago

0

Wendy's speedway and Campbell it's the worst store those guys don't give a recibe and the meat hamburger is so salty and an cook. Fry's are so old. And I try to talk to the manager but that's impossible.

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James brandon - 2 d 12 h ago

1

James Brandon I like to go to Wendy's here in Roxboro nc. It seems like every time I go they short change me and get my order wrong.i went yesterday and asked for 4 baked potatoes and a large chili a lg sweet tea and a medium coke. When I got home I had 3 baked potatoes and a medium Dr Pepper. I called back down there and talked to the manager she said no one ordered 4 baked potatoes and laughed. Then she told me to stop in next time they would give me a baked potato and a drink for free. She didn't bother to take my name or anything so I know what this means don't bother coming back we not doing anything. I have my receipt at the top it has Wendy's #00001358 the host was Jasmine it was 5/18/2019 at 5:17 pm ticket #3308 cost was $18.71 so they cheated me out of about 5.00 it's getting so the McDonald's is better than them on service lately and that's bad. I don't think they'll have to worry about my business ever again.

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Bryan - 3 d 22 m ago

0

Timothy Shawn price my wife's favorite place to eat out is wendys. But it's got to where everytime we go to our local store on white horse Rd in Greenville SC they are rude they want to complain about having to cook something I've had as of today to hell with Wendys I will drive to the cookout and from now on this Wendys is a joke

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Timothy Shawn Price - 3 d 6 h ago

1

My name is Timothy Price. I am texting about your location in San Antonio located at 9700 San Pedro Road.

I am a frequent customer of Wendy's so it disheartened me that I have been to this location on six different occasions by which I've yet to receive quality food or service.

This last visit on Saturday at approximately 5:15 PM was the last straw! I spent 16.00 on a total of 7 burgers and a 6 piece nuggets.

All the food was cold. I did not get acknowledged or greeted while waiting to place my order...

All I expect is what is advertised. " Great service and hot food" I was unable to get either. I called the location and no one answered the phone. So I microwaved my food to at least make it hot.. I sm now in the emergency room diagnosed with food poisoning.

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Lisa - 3 d 10 h ago

0

Went to my wendys in Seagoville tx manger was very rude to us rolling here eyes becausw th3y messed up are oder and casher was saying stuff where we xould not here

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Sad school system - 3 d 9 h ago

Translation for Lisa's post -

Went to Wendy's in Seagoville, TX and the manager was very rude to us. She was rolling her eyes because they messed up our order. The cashier was saying stuff where we could not hear.

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Anonymous - 3 d 10 h ago

1

Why do you advertise you small Frosty for $.50 and then put it in a cup 1/2 the size. Very deceptive advertising!! Ron Davis - Casa Grande, AZ 85122

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Wanda Shanks - 4 d 6 h ago

I went to my local Wendy's at eleven fourty five, and they close at midnight. My order was completely messed up. I got 3of the 4 for 4 dollars. I also upgraded and got the fries as baconator fries and on the first one I asked for a chicken sandwich, second one was supposed to be a Jr. Bacon cheese and the last was supposed to be a Jr. Cheese with no pickle. I also got 4 frostys, 2 chocolate, 1 swirl and 1 vanilla. When I got my food, my fries were cold, my Jr. Bacon cheese had pickle, and there was no chicken sandwich at all and the frostys were even wrong. When I called the next day, I was told to come in and they would replace my order but when I did a manager refused to do it. So now I think I will take my business elsewhere if this isn't taking care of.

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Lucille w. May - 5 d ago

0

I love Wendy's and always stop at one when I travel if I can locate one. I My husband and I stopped at the Wendy's here located on Peters Creek Parkway in Winston-Salem, We live here and stop quiet often . Tonight it was the nastiest place I have ever eaten. I order two Toco Salad's and when I got to the table I had one large salad and two small salads. I had no chili or anything to go on it and no chip. I carried it back to the service cash register and told him what I had was just salads and nothing

to put on them. He said oh I am sorry I forgot. We went to the drink machine which the ice machine must have been leaking there was water all over the floor. You had a limited list of drinks in the machine. No Sprite at all. Then I went to get napkins and there were no napkins and I went back to the service cashier and ask if he had any napkins he went over to the drive thru and none were there. He then went to the back of the restaurant and came back and said they were out. I could not believe the place had no napkins. When we went to get a table there were lots of use napkins on several tables and none of the tables had been wiped off. I was just so disappointed in it being so dirty and not having supplies that were needed by the customers. I had eaten at the Wendys in Kernersville< NC last week and it was clean as could be and great service. I noticed the Wendys today had a 92.7 rating by the Health Department. If they had come today they would probably have closed it down. I was really disappointed. We have eaten there many times before but nothing compared to our visit today. We will not be going back to this Wendys.

We will drive to another location. I hate to complain and have never complained before but I felt like the home office should know about this particular restaurant and the mess it was in today. Thank you

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Anonymous - 5 d 4 h ago

I think that you a need to replace the store manager in Tucson at the location in St Mary's his name is Jose there is not a day that he is not ride to his employees he yells at them in front of customers and makes his employees cry at times because he does not know how to talk to them correctly. When another manager or employee calls him when he is not at work he tells them not to bother him on his days off. I have never heard of a manager who especially a store manager anywhere who has a day off they should be available at all times and I have never heard of a manager who had every weekend off. This guy has more turnovers at his restaurant then anyone I know. I don't feel like it's the people that work there is the reason for it I think it is the way he treats people. I know several people who have worked for him there and at other restaurants who have had nothing but complaints about him. Something really needs to be done about this manager who thinks he can do what ever he wants and gets away with it because people are scared to report him

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Ashley - 6 d ago

0

Me and my 13 year old went to Wendy's and my daughter found a pill in her frosty. And i cant seem to find anyone who will do anything about it. They offered me coupons and to replace her Frosty they did not even apologize to her. Im so Furious and disappointed.

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RM - 6 d ago

I agree with the previous review, I just saw the commercial where they are jumping into the fountain to get fifty cents for your Frosty, this is a bad message. Typically the money in a fountain is used for charity oh, so you are promoting people stealing money from charity to get a Wendy's Frosty, shame on you

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SMedlock55 - 6 d 10 h ago

0

I am very disappointed with your commercial where they are jumping into the fountain and stealing the change. That change goes to help maintain the fountain. And you are teaching people it's ok to steal the money to buy and ice cream. Parents are teaching their children not to steal. And you are saying it's ok to steal. Where are your values. I imagine Dave would never accept this commercial.

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Unknown - 7 d 3 h ago

0

I went to both Wendy's here in Dubuque, IA expecting to get Frosty's as they are on sale for 50 cents each, just to find out that they are both out of both Chocolate and Vanilla flavored Frosty's.

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vicky thomason - 8 d ago

0

someone needs to go to the wendys in priceville al. everytime i go there everyone is so high or drunk my things are always messed up. the gm terri is always high the other manager on night shift is always drunk i have called the store before terri wont do anything because she is always high, everyone in this store needs a drug test, this is bad, chadsity is the night time manger that is always drunk every time i come in thats all i smell on her what do i have to do to get something done. the whole place is a mess poor poor management running the place

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