Information, reviews and public commentary for US companies

 

The Wendy's Company

Rating
0.696617
Web
http://www.wendys.com
Related
Wendy's
Address
1 Dave Thomas Blvd.
Dublin, OH
43017
Phone
(614) 764-3100
Fax
(614) 764-3330
Twitter IDs
@Wendys
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Jackie - 2 d 17 h ago

0

The Wendy's located on Scenic Highway in Lawrenceville, GA is by far the worst Wendy's I've ever been to and I only come here because it's close to my house. I'm literally sitting in the drive thru as I write this review. I've been here for 20 mins so far with only 2 cars a head of me and I haven't even placed my order yet this is what its normally like here and its unbelieveable. I also came here a few days ago and decided to go inside because the drive thru was wrapped around the building and let me just say that I know why the drive thru was so long. The employees working here have absolutely no since of urgency when they work. They move super slow and the majority if the young teenagers were high. Yes high off drugs! The whole team needs to be fired and replaced with staff that takes their job seriously!

Ps I'm still waiting to order. Something has to change or this Wendy's location will lose business for sure!

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TKJ - 3 d 19 m ago

0

My 17 year old daughter has worked at the Wendy's in Chesterfield, MI on 23 mile rd. She has been there for a year and in that year she has been verbally harassed by the main Manager Vinny. He threatened her when she gave 2 weeks notice because she found a much happier job paying much more than she was at Wendy's. For this past week he followed her around yelling and harassing her making her cry at work. She called me frantically crying saying he refused to allow her to leave and said she will never work for Wendy's ever again. My question is when does Wendy's corporate office take something like this event to task and enforce company policy against manager harassment and threats? Such a shame and as a dad of 10, Wendy's will never see a dollar from my family.

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rhbaker - 3 d 13 h ago

0

The colony Texas store is a joke, this was my last visit ever to wendys, the drive thru line was wrapped around so rather than idle in a long line I decided to park and go inside, when I got to the door there was no signage or explanations as to why but the doors were locked, At this point I couldn't care less if wendys went out of business, I received the same level of service 3 years ago from McDonald's and have not been back since, I will just add wendys to my list of restaurants to avoid

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Daniel - 4 d 6 h ago

Hello my name is Daniel I am writing this brief notation on behalf of a special needs woman by the name of Tammy phone number (hidden), this woman by the name of Tammy has been an employee making $8.25 for the past 15 years of her life at store number 400 in the Henderson area, and it is my belief that she is being bullied and harassed buy a regional manager or manager at that specific location by the name of Carlos, within the past 24 hours he called mrs. Tammy and to his office sand papers on his desk and start it to be little and yell at Tammy at this point she stated that he was cursing she felt embarrassed and started to cry her specific words were and I quote he wrote me up for missing work but I have my schedule and I didn't have to work and he's always doing this to me making me cry and changing my days of work so I won't have to work I am going to lose my dog and my home because he wants me to work only one day a week now then he told me I was fired. And that's just a little or what was spoken please note this is not the first time that this regional manager or manager at this specific location by the name of Carlos yells at his employees and weighs that no one should also please note that there has also been numerous complaints about the specific regional manager or manager, I as a human being will not tolerate any bigotry Nor hate, towards any special needs person, nor any other person weather there special needs black white any color sex or Creed, I'm sending this as a mass text message and email please pass this on I've contacted action news and I also contacted Fox 5 news, (hidden),,, please send this message to everyone that you may know, call Wendy's to boycott and voice your opinion and let it be heard store number 400 located and Henderson

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Anonymous - 4 d 11 h ago

Albuquerque? Yes,spent more than half hour waiting at drive up window at restraint #00003376 ,simply for 2 chicken sandwitcjesand a chili, maybe you should have your employees attend McDonalds school

BEEN A LOYAL CUSTOMER FOR YEARS

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Michael - 4 d 13 h ago

0

Just went through the drive thru in the Oakwood, Georgia location to get supper for me and my family. Thought I would try to eat there again. Well that was the biggest mistake. They managed to leave out all of the condiments that they rudely asked us at the speaker that we wanted. I ordered a 4 for $4 Chicken BLT minus the L, T. well got home and I had the tomato still on it. I hate things with tomatoes on it. The juice from it is nasty to me. My family ordered Sprite which is what was on the reciept but got Sierra Mist out of the Free Style machine. They kept interrupting us asking "Is there anything else!" like it was a burden to add food on our order. We got to the window to get food and drinks they threw the food at us all four bags we almost dropped the food. They didn't say, "Thank you , come back, come again or nothing." They need a class on Etiquette to the customers. They are the rudest people I have encountered right now. I called to let them know and I let it ring for 7 minutes someone picked up and hung up on me. Then I called back and it rang 5 minutes no answer. I am beyond ill. I would love it if someone would reach out from CORPORATE so I can discuss this issue it is ongoing that is why I have not been down there in 4 months due to attitudes, and mess ups.

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Sailor Johnny - 4 d 13 h ago

0

We have a local Wendy's here in Richmond, RI. They have about 6 American flags on poles on their roof. Over the past month

, Nov 2018, the flags have been slowly been torn apart. wrapped around their poles by the wind. I mentioned this to several managers on site at different times. Their response was I didn't know we had flags on the roof. We do not go up on the roof. I took many photos and will be sending them to Wendy's CEO. Don't think it will do any good. My next plan is to call the local TV news and have them do a TV spot. Contacted town hall. Will wait and see. If necessary I'm sure I can get a group of fellow veterans, protest with picket signs as does the rest of America to get a point across. The bottom line is : this should not be necessary. Where has respect for our flag gone? The land lord is probably out of state or country. Views from a Retired Navy Chief Petty Officer.

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Mary - 4 d 14 h ago

0

I was in Wendy's in Elberton Georgia at 5:45 P.m. on 11-10-18 (reason for wait is I do not send complaints but thought management needs to know. The customer service was horrible!

I started at drive thru but 3 cars in front of me did not move for 5 minutes! I went inside & young lady took my order that was 2 large chilis. The previous customer went to both drink machines that had no ice! Young lady got his ice beside cash register. When she handed me my cup I ask for ice & she said " can I get the next customer before I get your ice?" (The next customer was 2 teenage girls!) I said NO! (I am 69 yrs of age) She gave me a stare & went to Drive in to get MY ICE . The customer behind me got their order before I did. I only orded 2 chilis!! Also during my long wait ,2 non employees were behind cash register.

I will not return to this business due to bad customer service.

NO LIGHTS WERE ON IN PARKING LOT!

Thanks!

Mary

I worked with customer service 48 years!

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Dissatisfied - 4 d 16 h ago

0

I was at Wendy's located 10989 N Town Center, Highland, UT 84003 for lunch, drivethru, 11/15/18 at 12:20 pm. I had an extremely negative experience. The female person with a very heavy accent answered the drivethru to take my order. As I said she had a heavy accent and spoke quickly. After politely asking her to repeat what she was saying there was silence. I said "hello" and then she told me to pull forward to the window. She was glaring at me and her body language spoke she was angry. With one of my orders I asked for a substitute or option which she suggested and I agreed. Then she said I could not do that and must select something I did not want. It was very confusing. I have had this person at the drivethru once before and she did the same thing. It's as though she doesn't speak English well enough to understand what you are asking. I had told her at the beginning I had two separate orders. After arriving at the window, we completed the first order. When I mentioned I had a second order, her comment was, "what do you want" very hateful. At the completion of the order she didn't say thank you or anything, still glaring. She slammed the window so hard it bounced back open. I said "you're welcome". She then gave me a fake smile and said some speech that is probably something they are "suppose" to say but I had never heard it before. I said I wanted to speak to the manager and she stated she is the manager. I told her she needs to speak more clearly and slowly while asking for orders. She definitely needs to learn some manners and customer service. There was no customer service much less to call it horrendous. I definitely would not want this person managing my business. What a horrible example for the other workers!

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POTATO ROBBERY - 4 d 20 h ago

2

I just went to Wendy's for lunch. I ordered a bacon and cheese bake potato and a large tea and nothing else. My order total was $7.15 OMG really!!! Nearly $3 for a tea at a fast food store? and Nearly $4 for the potato !! You need to get this price down or the next time I want a baked potato I will order at the window and go to McDonalds and get my tea for a $1, any size. Just saying this order should not have cost more than $5.00 and maybe some change. When you eat lunch out everyday you look for places where you can eat for about $5.00 and there is absolutely NOTHING about a bake potato that bakes it worth $4,00 not even with the sprinkle of toppings.

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DRULEY57@GMAIL.COM - 5 d 17 h ago

5

I love Wendys and Dave Thomas is the best and hes from Atlantic City Nj the best of the best ! GOD BLESS YOU DAVE IM TRYING TO GET Wendys to build a Wendys in Atlantic City nj !! Wish me luck !

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Jack - 6 d 13 h ago

0

How can you order a cheeseburger with ketchup only and comes back with everything on it. I know that they say everyone makes a mistake but everytime not to mention sandwiches that come back smelling like rotten meat.

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Joe - 6 d 13 h ago

0

The wendy's in elyria near midway mall just can't get it right. From wrong toppings to chili cheese baked potatoe. Last visit the potato had 3 or 4 little pieces of a burger a few beans and a little cheese, that's not chili cheese baked potato my chili has sauce and more meat.

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Kevin - 6 d 16 h ago

0

Sent a complaint in to corporate and it just bounced back to the same worthless manager I had to begin with. Offered free food. Not what I want. I want the problem fixed not more of the same crap! The manager is the problem not the staff. It is a lack of being competent to do the job. Stay away from Wendy's. Poor management. Poor food. I am afraid they are going to make someone sick or kill someone with their food preparation methods. This is the Wendy's in Rolla MO. RAW FOOD!

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Kevin - 8 d 9 h ago

0

Looks like they couldn't give a damn. Seems to be a lot of complaints. I was going to submit mine but it looks like it would be just another on a long list of just not caring about their customers.

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Anonymous - 6 d 17 h ago

3

Hi kevin my name is derrick waller im calling because i need to talk to you A.S.A.P can you give me a call (hidden)

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Russ - 8 d 10 h ago

1

Your customer service overall has really taken a turn for the worst. I'm treated as though I'm a bother. I am retired from a company that worked very hard at customer service for 32 years. We needed each and every customer to want to come back. Training was paramount. Evidently your company can't be bothered with training. I am now 0 for 3 in my last visits. No more

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Robert bryant - 8 d 15 h ago

0

My name is Robert Bryant and I live in sylva. They have the worst sanatation and food quality I have ever seen should be closed down with bad scores I'll never eat there again

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Unsatisfied customer - 9 d ago

0

I live at and attend CMU in Mount Pleasant. I recently ordered food at the Wendy's restaurant (# 00007539) at 1006 East Pickardin in Mount Pleasant, MI. One of the items that I ordered was a Baconator Double combo meal. When I returned home, I checked my burger before I ate it and it was undercooked inside. The reason I check my food before I eat it now is that about 3 weeks ago my son received a raw hamburger (ate half of it before he realized it) at the other Wendy's location in Mount Pleasant on 1619 S Mission St. He took pictures of that burger (which was a lot rawer than this one) and sent them to management on their Facebook. The management offered him to come back in for some free food, but my son never has because now he doesn't trust that location, that's the reason we started visiting the other location in town on Pickard. I live on the other side of town, so I didn't bother going back to return the meal because I no longer trust the safety of the food that are being sold at these two Wendy's locations (at least for hamburgers). I had to end up going to McDonalds which is close to where I live because at least I know the food is always cooked thoroughly (patties are so thin). I'm not really a big fan of McDonald's but I would rather eat somewhere I don't really like than eat somewhere I can't trust.

In 1993 at Jack in the Box fast food chain (according to the Daily Mail) "732 people were affected with E. coli by the most infamous food poisoning outbreak in history, which nearly forced "Jack in the Box" out of business. 73 locations across California, Idaho, Washington, and Nevada served undercooked patties (a specially promoted "Monster Burger" wasn't cooked long enough to kill off the bacteria). Four people died, all of them children, and 178 others were left with permanent damage." Wendy's also was on this website for serving contaminated food, according to the website "Wendy's locations in Utah served lettuce that was contaminated with E. coli in 2006, resulting in three severe cases of hemolytic uremic syndrome, an E. coli-derived illness that can result in kidney failure. I'm writing you to let you know of a potential problem with food safety at the Wendy's locations in Mount Pleasant "before" something like the examples above happens here. Thank you.

https://www.thedailymeal.com/eat/11-times-chain-restaurants-gave-people-food-poisoning-slideshow/slide-3

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Mad customer - 10 d 6 h ago

0

Post road Indianapolis Indiana was so so bad they didn't want to speak say have a nice day anything forgot my food order mad they had to be at work unsatisfying customer service

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Deborah M. - 10 d 15 h ago

You need to know at your store in Tallahassee FL on Appalachee Parkway...you very poor service at this store. My father and stood at the register to order in side and the girls working saw us but never came to take our order. We waited for about 1O mins. And another customer was behind us...No one ever came to help...We all left. You need something about this horrible service. I have no plans to stop at Wendy's again!! The time of day was 3:00 pm. Deborah M.

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James Davis - 11 d ago

0

Wendy's in morrow the manager is a redneck racist I paid 8 dollars for a spicy chicken combo the fries were salty and the chicken was old she said was not gonna give me another one and she didn't so I left very unsatisfied

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Redcar - 11 d ago

0

Went to Wendy's yesterday on Livingston Ave, Columbus,Ohio. When I pull up to the drive thru window I give the girl my money and while doing so I see something under those one and a half inch fake nails so when she got ready to had hand me the frosty I asked for a napkin to put around the cup because of her nails. She goes off and starts yelling," oh the day ain't the day. She was having this and I could come in and get it myself and a lot of other stuff she was yelling to me and her co- workers about me asking for a napkin on the cup. In the first place those long almost two inch finger nail maybe fashionable but they are not sanitary. She is handling money that is dirty in the first place then you want to put my fries and stuff in this bag with dirty hands and fingernail. There is no way those finger nails are clean unless she is using a nail brush every time she washes her hands when she goes to the restroom. The hospital got is when they had their staff stop wearing the nail because of contamination. When are the restaurants going to catch on LONG NAIL ARE NOT SANITARY and anyone with them should not be handling food, let alone food and money. JUST NASTY.

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Anonymous - 12 d ago

0

The doors should be unlocked at 10 right the workers see me trying to get In and they just sitting there

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Anonymous - 15 d 16 h ago

0

went to wendys in pittsfield mass was treated like a dog,i will tell every person i meet anout the crsppy service at wendys,i will never go to another wendys and will report them to the local health authorities

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RICHARD Voeltzel - 12 d 11 h ago

One cent add you just have to have common sense and talk to people about this in the right manner

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