To whom it may concern;
My name is Elsie Orengo I visit your Wendy's on 1623 W. Division Ave Chicago IL 60622 at least three times a week, but the lady manager is very rude to her employees all the time in from of the customers and is all the time not sure what her name is she didn't have a name tag ( it must be for a reason) but she was working on 09/21/18 at 1:00 pm when I went in for lunch and she embarrassed her workers the cashier girl even had tears in her eyes. This needs to stop employees should not get treated that way just because a person has a "MANAGER" tittle that does not give you the right to speak to your workers in that matter! if you have an issue take them to the back. Today I had to hold my self back because I will not go to her level of ignorance so if she is that miserable she should not work with costumers. I really hope this situation is handled before it gets worst because someone else might not hold back and say something to this rude Manager. I am not trying to get anything free I just want justice for this employees that are just trying work and get pay not to get talked down to. Thanks again
I have never had such a horrible experience at a fast-food restaurant what a joke myself and I know of two other couples we're totally ignored when we went in the cashier was talking about her son who is in the service to this one customer and ignored everybody else that was waiting in line we all left but before we did we had our conversation with the manager to this cashier saying that no more military discounts because I only have one pair of gloves are you kidding me it is 3 in the afternoon this manager couldn't go to the Family Dollar across the street and purchase a box of freaking gloves or the Dollar General right around the corner to purchase a box of gloves so that he could give the military discount if it wasn't for the military he wouldn't have a damn job this is bullcrap so this store is in Murrells Inlet I'm tedlock Drive in South Carolina and I'm telling you right now I will spread it on Facebook and every other social media that I can the disgusting Behavior of the people at this Wendy's unbelievable so if you have any questions about my experience today which is September 21st please feel free to contact me (hidden) the founder would turn over in his grave
The Wendy's Located In Melrose Park On north ave is so unprofessional!!! Their manager Amy is so ignorant and always has a attitude fire her please and thank you. She don't even tell customers have a good day and will slam the window in your face. She needs a life review because she is very angry.
HORRIBLE MANAGER!!! FIRE TIM LANGLEY. POOR CUSTOMER SERIVICE!! AND TREATS EMPLOYEES LIKE TRASH! on Wendys kinston,NC Herritage st.
The wendys in Kinston,nc on herritage st. Has terrible customer service and horrible managers. I went to this one to get a crispy chicken and fries. We pull up and while we are ordering I see a big fat heavy set man smoking a cigarete in a wendys uniform coming back in. We pull up at the window and its the same man making our drinks. And I'm looking dumbfounded because he did not even wash his hands and hes handling our food and drinks! He opens the drive thru window telling us our total while coughing and wiping his forehead. I ask him his name it Tim and he says hes the manager. And I said Tim i just say you smoking a cigarette did you wash your hands before handling our drinks and food. And he gives us a phony smile and nod yes throwing his hands in the air. I off course do not believe when I smell the qiff if cigarette smoke still on his hands. I told him to cancel the order and we drive off. I felt insulted for not only did he not wash his hands but you lie to us. Please do not eat there. I came to find out the have roaches and mice come out at night. And please FIRE the mangar TIM LANGLEY. thank you.
I think its fucked up when you call the number provided and leave you hanging for 15 minuets..believe me when I say, I WILL NEVER EVER EAT THAT GARBAGE AT WENDY'S!! A new store opened in Stow Ohio and the service and the food was horrific...I have nothing nice to say about Wendy's..
Sorry to say you lost a customer today. My husband and I stopped at the Wendys in Highland Indiana and what a mess . The available tables were dirty and the floor was despicable. To top it off Two of your workers were sitting at a table sucking their thumbs. I don't know what's going on but we will not go back to that Wendys.
Stopped at Wendys in hometown of Findlay Ohio. The store # is 00003033, on Trenton Ave. There was only one person ahead of us. He ordered off the 4 for 4 menu and then our turn. We ordered. To make long story short, it took one half hour for ours and he still didn"t have his..Plus beverage machine was not filled before opening and the Ketchup pumps were not filled and not cleaned. It (Wendys) has become a real joke in our town.
I'm not happy with my service tonite they completely messed up my order had go in get it straighten out , but my food was cold , the chili taste like last week chili I ask for no ketchup but they still put it on , I ask for chili season they give me one pack when I had two chilis smh tea isn't even sweet
You better get some decent help in your Rapid City location.They need some serious customer service training !!!
I just left the Wendys in Kingwood Drive in Kingwood , Texas, the one in the Randalls Center. The manager n employees deserve a 10 star rating., she went out of her way to show me the new salad from the drive through and offered me a drink of water, she could see how hit it was. Thank you Kingwood
Hello, i was at the wendy's restaurant #405 at Oakland Park Blvd, Sunrise, Florida and was appalled at what i had noticed. Employees handling money and then handling food with no gloves on, other employees putting their hands in large bags of food (again, no gloves) and placing food into fryers. Every employee at this location did not wear gloves.
There certainly is no food service sanitation at this location. I don't know if this is a policy of "no gloves" at all wendy's Locations but, i will never frequent an other wendy's Ever. I am passing this very unsanitary food service policy to many people.
Mice running around the eating area at 7242 n. Harlem Ave. Niles IL.
I have never in my life seen such disrespect in a fast food worker til tonight at Wendy's. The young lady taking our order got mad at US because she did not hear us correctly. Very blatantly went " ugh" and rolled her eyes at us! When I played and went to get my drink my son said " mom they are saying rude things about you". Then I watched as an elderly lady fished in her purse for her money, and the girl was rolling her eyes, sighing, and giving looks to her manager then they laughed. I am so disgusted. Not to mention, as we are eating all we hear is them standing at the registers laughing and talking about " the dumb customers they had today and how stupid they ordered". I am appalled at the disrespect. I will not be going back here ever! Please feel free to share . This was at the Plainwell Michigan store on M-89 September 18, 2018
Hi my name is Kesha I have a fucking complaint about the manager Katrina store number is 11847 Somebody need to call me ASAP n not the Sean at that store I don't want to deal with Katrina nor Sean someone that's higher
For years I have looked forward to lent . That's when you offer you fabulous fish sandwiches. Last year , something was different, it wasn't good . Instead of buying 15 or more sandwiches, I bought 3 , hoping the next one would be better . Sadly they were all bad . I hope this year you will go back to what you used to serve . Thank you
Lewisville, Texas horrible service and will not give out any numbers to the District or Regional Manager
A couple of my friends and I had a terrible experience at a Wendy's on 2218 Cloverdale Ave Winston-Salem NC. Food was cold and order was terribly wrong. Instead of telling us they were out of chicken tenders they replaced it chicken nuggets. We also experienced poor customer service when trying to explain our frustrations. Employees also lacked in personal hygiene touching runny nose while serving food. We have trying to reach the Wendy's that we went to but nobody is answering the phone. We have called them 85 times from different numbers and still no response. Sad to we will not be back at a Wendy's Restaurant due to this lack of customer service.
It is sad that the Wendy's on E. 86th Street in Indianapolis,IN manager is so rude and disrespectful. I've been in the store a couple of times and have heard him talk to his employees like their trash. The first time he cussed out a young man and some money and the young man threading to shoot up the store and the manager (I think his name is Ruben) thought it was funny. It is sad that Wendy's hire these young and disrespectful so called adults. Then I was just on Facebook where this same manager basically just went off on a lady for filing a complaint LIKE WERE DO YOU FIND THESE PEOPLE! I wish it was some way I can post what he said to her and yes I screenshot it. Ruben needs to learn some manners and I sure she is not the only one who has complained about this store.
Went to Wendy's yesterday to get a vanilla frosty. They said they only have chocolate. I asked if they ever serve vanilla and they said no. WTF? I can't have chocolate. I go to Wendy's a lot, but never again.
Was at wendys today and Valerie chose to clean tables using a bottle yellow spray. I told not to spray while people were eating and I had a glass no lid on it was told iam doing what I was told if you don't like it write the corporate office a email.
It's a shame that ALL WENDYS RESTURANTS SUCKS IT DOESNT MATTER WHAT STATE WHAT TOWN YOURE RESTURANTS SUCKS FOR SERVICE PERIOD
The truth will set you free I'm calling corporate on them now here in Columbus ga
Auburn me...The cashier was outside having a cigarette when I arrived and someone was standing in line and had been waiting. She came in and went right to the register, taking his order and then mine. She handled money. She then went to the grill area and made some baconator fries, handled food.....neither washing her hands or putting on gloves. She was rubbing her forehead with her bare hand and then handled food. Needless to say, I waited 20 minutes for a crispy chicken and a bacon cheeseburger deluxe. The grill person was complaining(very whiney) that she didnt know how to make anything.. she put mayo on a bun followed by lettuce and tomato and it sat there. Just sat there for a long period of time. She dropped a salad container on the floor and picked it up and threw it on the same counter where the partial sandwich sat. I'm not only wondering why shes not finishing the sandwich but also thinking any dust or dirt on that container she picked up off the floor probably went flying onto that bun. Then she grabbed another container and took off to the back of the restaurant. She came back a little while later still whining she didnt know how to make a salad. I told them to cancel my order cause I had waited way longer than I should have. They stated they were waiting on buns....now I just told u everything I observed but I didnt tell u yet that she was moving slower than a turtle. So dont u think with all of these observations, it was a considerable amount of time....enough time for a bun to toast??? I could have not only cooked chicken in this time but I probably could have slaughtered it too.....they werent lacking chicken or beef patties tho....she needed a bun! And I waited long enough to not only leave without the stuff but also observe the cashier putting her hands all over food without gloves and without washing her hands after putting her fingers on a cigarette,her mouth,her forehead, money and who knows what else. That's freakin nasty! I'm going to call the governors office in the morning and let them address this with the food inspectors.
Today is 9/17/2018. I went to the Wendy's located at 5808 Northampton Blvd. Virginia Beach VA. 23455. at 12:30 PM(hidden)) My intention was to go through the drive thru but was so backed up I went inside instead. Most inconvenient. As I stood in line, I watched a young mother unload her toddler son from his car seat to come in the store. The child had an oxygen hose around his face which was attached to a tank his mother strapped to her shoulder. The mother walked to the counter to explain she had come through the drive thru only to realize the fries she had ordered for her son were not in the order she received. She was very pleasant and tried to explain to your employee that she had promised her son the fries as we all know how toddlers love fries. The employee behind the counter snapped at the mother and asked impatiently what she needed. She then gave her the fries without any kind of apology for the inconvenience this poor mom was put through just to keep her promise to her son. I placed my order which I had to repeat. I ordered 1/2 Chicken Caesar salad with 2 honey mustard dressings instead of Caesar dressing. I also ordered a full Taco salad with 4 sour creams. As I watched the employee prepare my order, he tried to put chili directly on my salad. I stopped him and asked him to please put the chili in a separate container. I had to ask again for 4 sour creams which only 2 were placed in the to go bag. I also had to ask for the chips which go with the salad and was given no salsa. Also, I had to throw out about half of the lettuce as it was brown and limp. Instead of Honey Mustard dressing, I was given 2 Honey Mustard dipping sauces. How is a person supposed to use dipping sauce on a salad? Also the lettuce in the Caesar Salad was warm. I would have returned to the store to complain in person but I knew I would find no satisfaction plus I was already inconvenienced enough. I called the store to ask the store number as I was given no receipt and the managers name. I was told the store number is 604 and she did not know how to spell her managers name. I tried to take the on line survey only to discover the store number I was given was incorrect. At this point I am extremely unhappy with the service and the quality of product I received at this location. I am aggravated that I felt that I needed to send this email which took time out my day. I will never again go this Wendy's at this location. I may never dine in or take home Wendy's from any other location either. I work in customer service and I already know the level of attention this complaint will receive but if everyone who went to the trouble of complaining about this store, I am sure there would be a change of employees and better quality product served at this location.