Information, reviews and public commentary for US companies

 

Ticketmaster

Rating
0.261905
Web
www.ticketmaster.com
Related
Live Nation Entertainment, Inc.
Address
9348 Civic Center Drive
Beverly Hills, CA
90210
Phone
(310) 867-7000
Twitter IDs
@Ticketmaster
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Maia - 1 d 51 m ago

0

On three different ticket buying occasions I was promised gift items -CDs, bag with Andrea Bocelli images. I met the requirements for ticket purchase deadlines, and it was indicated I would get these items. Months and months I called Ticketmaster who changed the excuse each time - backorderd, not sent yet, some other company is in charge, delivery after concert, NEVER TO BE SEEN. I am going back over a year now with the same complaint. It's not the value of these items, but the scam ie "Buy tickets Mothers Day etc, get free...." I see many shows without any other Ticketmaster problems, but this issue is ridiculous, repeated over & over.

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daivd - 9 d 18 h ago

0

One minute wait and no one answers at all. sell only one or three tickets. The company can care less about customers!~!

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Alison Snow - 14 d 13 h ago

My boyfriend and I attended the Route 91 concert that resulted in a mass shooting. That was seven months ago, and we have YET to receive our refund for the tickets. They have ran us around in circles saying theyve sent it here, theyve sent it there, but the bank has NO record of them sending the money anywhere. They will NEVER have our service again.

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Anthony Gough - 33 d 17 h ago

1

Two of the tickets I purchased for the Eagles concert at the Colonial Life Arena,Columbia on 16 of April had a more than restricted view, in fact they were so bad that the Manager of the Arena managed to locate two vacant seats were they could see the stage.

I have sent an email to ticket master complaining but not to my surprise they have not answered.

Personally I think ticket master are con artists

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LM - 34 d 19 h ago

0

Horrible service. If you ever have Abigail on the phone or live chat you may as well go ahead and hang up. She is rude and had the nerve to say that if I see that I was double charged then I need to contact them sooner. She was of no assistance and I had to be transferred to someone else. See the conversation below. They have lost a huge customer. You have joined the chat as ('LaceyM') 13:12 System 13:19 You are number 9 in the Queue, System 13:21 You are number 8 in the Queue, System 13:23 You are number 2 in the Queue, An Agent has joined the chat as ('Abigail E.') 13:24 Abigail E. 13:24 Hi Lacey, Thanks for contacting us, my name is Abigail. How can I help you? LaceyM 13:24 Hi Abigail, I was double charged for tickets that I never received and would like a refund as soon as possible please. The site was frozen and would not let me check out. I was trying to add these tickets to my cart and check out and it would not go through. I was charged over $118 for these tickets when they were supposed to be $58.60. Like I mentioned, I never received the tickets in the first place and on top of that I was double charged. This is for the Atlanta Braves vs New York Mets game on Friday, April 20 at 7:30pm. The card that was charged ends in ****. I have tried calling and emailing and have received no response so I am very frustrated at this point. I would just like to be refunded as soon as possible. Abigail E. 13:25 I'm sorry to hear that you were double charged. Abigail E. 13:25 I will be glad to look into this for you. Please allow me 2-3 minutes. I will be right back! LaceyM 13:25 okay will do Abigail E. 13:27 We are still working on it for you. LaceyM 13:27 okay thank you Abigail E. 13:30 Ok i do see that order ****** was made on April 8, 2018 and the second order was made on March 27, 2018 Abigail E. 13:31 regretfully we are not able to provide a refund LaceyM 13:31 i never made two orders for the braves game LaceyM 13:31 this is so frustrating Abigail E. 13:31 I'm so sorry regretfully we are not bale to provide a refund for this even . LaceyM 13:33 ok I need you to provide me with electronic form of these tickets then LaceyM 13:33 this is ridiculous and the last time I by from ticketmaster. Y'all stole my money. Abigail E. 13:33 what order are you looking to get a pdf file to? LaceyM 13:33 so i can resell them LaceyM 13:33 the mets braves game Abigail E. 13:33 what order number? LaceyM 13:34 there should only be one and i should not have been double charged as you said i was LaceyM 13:34 i dont have it because i never received it Abigail E. 13:34 order 16-478**/ATL they are electronic LaceyM 13:34 you just said you see two LaceyM 13:34 which is incredible because how were the SAME TICKETS still available to be purchased twice?! Abigail E. 13:34 yes 2 orders LaceyM 13:34 2 orders for the same seats at the braves game?? LaceyM 13:35 on the same day?? LaceyM 13:35 it's no possible to buy seats once they are gone whih is why it is unacceptable that I was double charged Abigail E. 13:35 No there are 2 orders for this game. Abigail E. 13:35 What is the best contact information for you. LaceyM 13:36 l**************** LaceyM 13:36 then I need pdfs for both LaceyM 13:36 what are the seats #s and sections?/ LaceyM 13:36 I need pdfs for the tickets/seats for the braves-mets game Abigail E. 13:37 unfortunately I do see that the Print Option is not available for this event. Abigail E. 13:37 I do apologize. LaceyM 13:37 No, I need someone to make this happen. LaceyM 13:37 I never received them and now i am forced to resell something I was double charged for LaceyM 13:37 because you do not give refunds Abigail E. 13:38 I do apologize we are not able to provide a pdf file of these tickets. LaceyM 13:38 why did you just ask for my contact then? LaceyM 13:38 please direct me to a supervisor Abigail E. 13:38 as i said these tickets are mobile tickets you can sell them on our sister site ticketsnow.com Abigail E. 13:39 sure thing wast is your best contact number so that we can contact you. LaceyM 13:39 HOW IF I DONT HAVEAN ELECTRONIC/PDF VERSION LaceyM 13:39 please provide me with the order #s for both Abigail E. 13:39 7******* is this the best contact number. LaceyM 13:39 yes LaceyM 13:39 please provide me with the order #s Abigail E. 13:40 16-47***/ATl 90-58***/ATL LaceyM 13:40 and the seat #s Abigail E. 13:40 We will go ahead and contact you at this time LaceyM 13:40 and section Abigail E. 13:40 Is it ok if i disconnect to contact you. LaceyM 13:41 please call me before disconnecting Abigail E. 13:41 I cannot i do apologize we will need to disconnect and then contact you my system will not allow me to to that. Abigail E. 13:41 I'm sorry. LaceyM 13:41 are you calling me now? Abigail E. 13:41 yes LaceyM 13:41 ok Abigail E. 13:42 Thanks for chatting - It's been my pleasure to assist you, please let us know if you need anything else. We're emailing a copy of our conversation The Agent ('Abigail E.') has left the session. 13:42 You ('LaceyM') have left the session. 13:42 Chat is Finished 13:42

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Kally - 41 d 14 h ago

0

I called about an old gift card that I found. It had the pin number still covered so I know it was not used. They said that the card was closed and the value is lost. I believe this is against the law in California as gift cards should not expire or at least have the expiration date printed on the card. This is essentially theft, but they "cleverly" did not mention the word "expired". I have filed a complaint to the department of consumer affairs.

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Jane - 47 d 1 m ago

Jane

Ticketmaster SUCKS!!! They need some real competition. There is a poster with the name :Classactionlawsuit". Everyone on this post should join us.

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Jane - 47 d 27 s ago

Jane

Ticketmaster SUCKS!!! They need some real competition. Their is a poster with the name Classactionlawsuit. Everyone on this post should join us.

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Class action suit - 156 d 17 h ago

1

Anyone go and see that joke of a so called concert of Celine Dion over Thanksgiving. She went on and on for it seemed like 30 minutes about how she hurt her back so bad that she had to cancel Wednesday show. Why wasn't Friday's cancelled. No one wants to see a stiff who doesn't change her outfits and boring! Since Ticketmaster won't refund my money, going to file a class action law suit against the permoter, Ticketmaster, etc. If you want to join me, please email me at (hidden)

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Jane - 47 d ago

0

Dear: ClassActionSuit

I want to join your lawsuit because the Schlesinger ticket vouchers are useless for any popular event that you actually want to attend.

Jane

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Pissed Off Local Fan - 48 d ago

0

Ticketmaster is the worst site to purchase tickets ever! I live in the Albany, NY area and fans in the area have ZERO chance of getting any Justin Timberlake concert tix.

I was on at 10:00 a.m. for the AMEX pre-sale and there were "0" tix available. That's complete bullshit!

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Anonymous - 54 d 20 h ago

0

This company is a horror show. Some day they will get theirs.

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Pissy - 102 d 10 h ago

1

Don't resell on verified tickets!! Sold tickets and now no money repaid! Been going round and round for a few days after holding on the phone for hours --- only to be transferred to another person who says well you'll will just have to wait and see because I can't do anything. Use Stub Hub!!!

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Nathan Liss - 130 d 18 h ago

1

Something needs to be done about this crooked monopoly of a company they have false ever ties things on the resale websites that say that money transfers take 7 to 10 business days and this is not true speaking to their employees they only process things on Mondays and Wednesdays so if you resell your tickets you're probably better off just taking the check because no one at this employer does their fucking jobs Sean kelly is the manager of the resale Department and he is a crock he is terrible when it comes to customer service and basically tells customers to stick it look at all these reviews employees know they treat customers like crap you guys are a terrible company and you need to be taken down

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Eagles Pre Sale Rip Off! - 132 d 20 h ago

0

What is with Ticketmaster?? Do they simply not care? Do they sell so many tickets that they no longer feel they need to be honest with their own clients - us the ticket buyers??

I went to purchase The Eagles pre- sale tickets, I was on line the EXACT moment the tab became available - and then there were no tickets? How is this possible?? They advertise a pre sale - for 0 product!!!

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MOTIVATED TO HOLD ticketmaster ACCOUNTABLE - 138 d 18 h ago

0

My 3 sons and I had a very disappointing experience at PPG Paints Arena on Dec. 28th, 2017 at the WWE Live Event. I bought 4 very expensive tickets that were advertised on the fronts of your 4 tickets I purchased as follows: "Front Row/ Ringside"; however, when we got to this event we quickly learned that we weren't in fact sitting Front Row/ Ringside at all. These tickets and other items from the WWE brand (t-shirt & headbands of WWE characters) were bought as Christmas gifts for my 3 sons and presented as such on Christmas Day...I mention this so you can understand my overwhelming disappointment when we got there and found out that the WWE and PPG Paints Arena had moved our seats, taken us off of the rail and out of the front row without any notification and/or refund or explanation. I spoke with a security guard and agent for PPG Paints Arena that night and he brought over the ringside security guy for the WWE who advised me that it "was what is was" and that I needed to call and file a complaint with Ticketmaster & the WWE. And that is why I am emailing you today. Did my boys have fun? Sure, I hope they did because I remained positive, but they were letdown because they believed they were sitting FRONT ROW. Was I extremely disappointed? Yes. I paid lots of money for tickets that were advertised as something that they were NOT. This is not fair, this is unfortunate and me and my children did not deserve this to happen to us, let alone around our Christmas gift. I spoke with someone so far from Ticketmaster and because I purchased the tickets through Stubhub, Ticketmaster is not willing to accept responsibility for THEIR screw up. I am refusing to accept this because Ticketmaster is responsible and admitted they were responsible for the design of the tickets, for the words placed on the tickets (including "Front Row/ Ringside), and for the creation of each of the 4 tickets I purchased & the Ticketmaster customer representative I spoke with admitted Stubhub is NOT responsible for any of that. This is unacceptable for a large corporation to act like this when 4 people's (3 children's) experiences were altered by Ticketmaster and PPG Paints Arena's own wrongdoing, not the purchaser/customers. There is a reconciliation/ refund/ just due compensation, something due to make this right for me and my boys and Ticketmaster has the audacity to choose to separate themselves from any accountability. I am bewildered and pretty much over it...it is unfortunate that a large corporation would take money from a hardworking teacher and admit that they were responsible for the inconvenience and disappointment it caused to me and my 3 sons under the age of 13 and still not do anything to compensate and/or make right for the poor experience/letdown. I am calling corporate, I will call my attorney, and I will also be contacting my local news agency & blast this experience all over social media (if this isn't made right quickly).

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Ryan - 140 d 17 h ago

0

Paid for tickets thru (hidden) email, which is Ticketmaster email, which was a fan to fan sale. When got to gate they said tickets were fake, three days before that I called Ticketmaster and NFL exchange and they verified tickets were legit and good tickets. Called ticket master and NFL exchange and neither them will help and point fingers at the other company. These tickets are thru Ticketmaster and they will not do anything about it, but put the blame on some else. Will not reimburse or get me knew tickets for another event. Nearly as bad as Comcast, which is most corrupt company in the United States. Looks like Ticket master is following in there footsteps. Thieves and corrupt.

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Liars and Thieves - 142 d 11 h ago

0

Thieves and Liars. I bought a ticket to a game and paid for parking fifty bucks. They never put the parking on the ticket and I had to pay for the parking again at the event. Ticketmaster never refunded my money after over 20 emails. Then I had to buy a ticket to an event that was cancelled because of equipment failure after 23 emails they still refused to refund my money. They are liars and they are thieves.

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Furious - 142 d 12 h ago

0

what a complete rip-off. I paid for tickets to go see Mannheim Steamroller in Riverside California. The event was cancelled. I have sent 21 emails trying to get my money back and Ticketmaster refuses to send me my money. They sent an email that says they are refunding my money then they send another email saying that they can't refund my money because of the account number then they email and they say they see that somebody else has refunded my money then they send another email saying that they might refund my money then they send another email saying that they see that somebody else might refund my money. Meanwhile nobody refunds my money it's simply criminal behavior and there's no one to talk to because everything goes to this ridiculous email.

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Pissed Off in Corona - 150 d 15 h ago

0

I paid for tickets to Shen Yun on Dec.on 08th 2017 to be given as a Christmas present for family. On Dec. 22nd I had not received the thickes and was told they had been mailed on Dec. 15th. I talked to a Ticketmaster person who told me that he would cancel the bar code on the missing tickets and E-Mail me printable tickets and I would have them in 10 to 15 minutes. The E-mail never came! I called back and was told that they were not allowed to E-mail me the tickets for the event at the venues request. To add insult to injury they told me that they had canceled the bar code on the tickets that were lost or slow in the mail so all they could do was send out the tickets again by UPS but could not do that until after Christmas.So much for the gift to my family member. !

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wouldlikecustomerservice - 164 d 17 h ago

0

On hold to try and figure out how to change my mobile tickets to printed tickets as phone numbers may change. Not only do I have to hold, I have to continute to enter "3" to say I want to hold.

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Ed - 196 d 13 h ago

0

Tried to get a hold of "customer support." Used option to have them call me back, in about 15 minutes. NOTHING. About 11/2 hrs. later tried again, with the same call back option. NOTHING!

"Customer Support" is an oxymoron!!!

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Stop Ticketmaster/ Live Nation monopoly!! - 196 d 20 h ago

0

Don't use their call-back function when on hold. They never tell you the real amount of time you'll be waiting. it's better to stay on hold with the customer service line. But plan ahead to have something to multi-task while waiting on hold.

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Anonymous - 201 d ago

0

Your staff had messed

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Nicole Roux - 214 d 15 h ago

0

NFL Ticket Exchange is a SCAM ! I posted my tickets for them to sell, they sold them... but still haven't paid me for them. They have given me the run around saying they had a technical issue with their system that paid out funds as sellers credits instead of to the actual seller. Bottom line is they sold the tickets, the received payment for them including their fee's and months have gone by without them paying me for those tickets ! To make it worse they wont even tell me when I will (if ever) see that money !

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