Not a single phone number on your web page works. If you refuse to answer your phones just take the phone numbers away and don't waste hours of peoples time.
They are horrible!
I ordered tickets by phone because tm's website wouldn't take neither my debit nor my credit card. Order went thru fine on the phone. However, I never received an email confirming my payment. I contacted crs by email and was told they found my order and to verify name, address, last 4 of debit card used to purchase tickets. I complied and was informed that my card was declined 4times on internet order. I sent a screen shot of my receipt and now I'm being ignored despite several attempts to get a response. I guess I won't be going to see Donald Fagan on Aug 23rd after all and I am screwed out of $107. Y'all suck!!!! I will use a different ticket broker in the future. This is only my first review so get ready for more!
I hope I'm not out of place by sending this email. I am by far a person to have a issue or problem bother me so much that I'd actually reach out to advise you & express a complaint. Yesterday, I had 3 Boardwalk VIP tickets for the show. We arrived on time, check in was fantastic, the set up was great. We were lucky enough to have 2 lovely older women offer to share their table with us & it was fantastic. We got to know those in our general vacinity & enjoyed each others company. As the night carried on and those just like us whom waited for 4 hours in the sun the VIP area were consumed by those late arrivals who not only blocked the view we had, took over our saved areas, and became down right belligerent. It became so out of control it was literally dangerous. First the stairs were 100% blocked by masses of people refusing to move even to let someone throw out trash. I found a staff member & advised them of the situation also stating that I'm aware I'm out of my jurisdiction from my employer but I am a Firefighter & Fire Inspector in Mercer County & that all means of egress in case of emergency were completely blocked & should there be a fire or EMS emergency there was no way to escape or alow emergency access. I was ignored which is unexcuseable. The absolute sure attitude, hostility, vulgar and abusive language by concert attendees & behavior proved to be appalling. By minding my own business I was caught in the middle of a physial fight (7 weeks after a full knee replacement) and the verbal arguments were continuous even during the concert caused by people whom had come in immediately before P!nk took the stage & blocking other patrons whom had been patiently waiting for hours for the show.
I am a avid concert goer with a large variety of music. Just in 6 weeks this was my 8th concert I've attended through Live Nation with various artists. I am a huge supporter & contributor to Live Nation (with more tickets to up coming shows) I honestly could not be more disappointed & upset that I spent $1,000 for tickets to barely focus on the show due to the continuous fighting & problems. I was watching my daughter, 13 & myself more than the show because a physical fight was inevitable & in fact happened. Never once did I see security in our area. My concerns for a potential emergency was blown off & I can honestly say I have never been more disappointed or concerned for my safety during a event held by your company. I'm not sure how I feel about ever spending my hard earned money to attend another event with Live Nation to only have it wasted because I need to protect myself & child from violence.
The event is obviously over but I felt this needed to be brought to your attention. I love your productions but after wasting a thousand dollars I'm not sure I'll be eger to show my support again for some time if at all.
I sincerely thank you for your time to read this email & should you feel necessary I look forward to a reply.
Senior Firefighter/Engine Driver
West Windsor FD
Horrible service . Wouldn't refund or exchange me my money because I didn't realize the tickets for a circus were on the wrong day. I spent 119 dollars on this site and will never use it again.
I've been using TicketMaster for over 20 years to take care of my entertainment needs! I purchased tickets to see Bone Thugs and Harmony on June 15, 2017. They were to be at the Orpheum Theater in Madison WI. 2 of the artists didn't show and we were giving the option of a REFUND! I've been on the phone back and forth for the past 2 weeks and still have yet to be issued my refund of $116. Ticketmaster states that the venue didn't contact them to let them know that the artists was a no show! ARE YOU SERIOUS? Exactly what type of relationship that you guys have with your venue that you are not updated on mishaps such as this nature! I'm sure I'm not the only customer seeking a refund for this BONELESS, THUG and NO Harmony ass event!
The most pitiful organization. Will never use again.
Why the hell am I waiting 18 minutes to get rid of the emails?
I left corporate a message I will sue them for harassment, and I will; and I am trying one last time for c/s.
I am also recording this call. The message for Paul M is that the Garden has tickets starting at $83. They are $163.
I am a Ticketmaster executive director. Believe me we don't give a shit about your calls. Call all you want!
Agreed... they don't give a shit because they don't have to. They make money and will justify it however they choose. When you have a monopoly you don't have to care how your customers feel about you. I hope they get sued. AGAIN.
Wow that's very unprofessional sad
You are a Fucking Queer
Doesn't someone at Ticketmaster read these reviews? The only reviews worse that I have seen were concerning Atilla the Hun, and at least he got one or two stars.
I doubt they read them at all, as evidenced by the way things don't change.
I just got off the phone with your "ESCALATION" department and am more pissed off now than I was before I talked to them. I spent $1,000 on tickets in Feb. for different shows and had a messed-up experience EVERY TIME. There is something definitely amiss, and it's too lengthy to explain here. I will just say this: your "escalation department" is a joke. All they kept doing is repeating the same thing in a totally condescending tone: "Well, you agreed to purchase these tickets and they are not refundable". FUNNY..because paid for them in February and have not asked for a refund. A REFUND, I told them REPEATEDLY-- is NOT why I called. So entirely ticked off right now can't see straight. All I was trying to do is tell someone who would listen (what a joke)-- that full disclosure is a good idea on your online ticket sale website. The public deserves to be able to make informed choices about what they buy. When they don't have all the information, or the information is subject to change-- THAT should be disclosed. You'd have a much lower rate of dissatisfaction. Further-- ticketmaster blamed the show promoter for the problem I told them about, but when I asked how to get in touch with the promoter to lodge my complaint, they refused to tell me, stating that ticketmaster IS the point of contact. Whatever. Your business practices suck and I am considering filing complaints with the Better Business Bureau and the Bureau of Consumer Affairs.
I just wanted to let Ticketmaster know, after 20 tickets being deactivated or messed up by your customer service, I purchased another set of tickets for the Buckeye Country Music Fest which totaled 24 tickets purchased for the SAME SHOW.......I got in with my crappy seat tickets I bought and used a pair of the deactivated Club seat tickets to get me into the Club section, so to no avail I still had a great time (without your help of course), you seriously need BETTER customer service reps...if you hire for Ohio let me know, I've worked in customer service for 21 years.
Ticketmaster your customer service sucks. Everybody did that dealt with today were rude. I got tickets through you guys and my event was canceled. You guys did not tell me it was canceled. And you guys did not tell me you refunded my money. How I found out it was canceled was because My husband bought tickets last night and was going to buy tickets to the event I bought tickets for. You guys said you sent me an email I never got that email.
I think a lot of you see yourself as entitled and quite honestly, half of you are pricks. As a customer service rep, the way you guys talk to the CRs and degrade them because you can't have things "your way" is disgusting. I had a man threaten to MURDER. ME. over something that was out of my control. CRs follow protocol per supervisors, who follow protocol per management and so on. Maybe stop treating your CRs like pieces of shit because believe me, nothing is more painful to me than having to tell somebody their refund request was denied or whatever.
I seriously think your company owes me front row seats to a concert that I have been trying like hell to get tickets too for the past 8 months. I have 16 TICKETS sitting here in front of me that I want to break down and cry. You have either messed up my order (sending me the wrong seating) or cancelled my tickets because I am on a payment plan which I NEVER wanted to be from the beginning. So, after 12 tickets I thought I was through and had seats that first started out on floor level then NOW I am all the way at the top of the stadium because 8 months later, THERE ARE NO GOOD SEATS LEFT. Where can I PLEASE apply for a job in Ohio for Ticketmaster reps? You seriously need some better customer service reps. I have worked in customer service for 21 years and I am a damn good rep. I may contact an attorney because when I call later to Ticketmaster and IF you cancelled my third set of tickets again..........I WILL BE FURIOUS. How can this possibly happen? I am BAFFLED BEYOND WORDS!!!!!!!!!!!!!!!
Your service is the worst...I will never use you again ..and I am passing it on
You have a major can of worms. Kathy Griffith, acting like one of the terrorists of ISIS; put out a video of her staring at the camera and slowly raising her right arm which held a bloody mask of the head of President Trump. Dont know if you care or not but this is a federal felony and she may be in prison very soon. A plethora of her venues have already cancelled her shows and now the Secret Service is involved and they have absolutely no sense of humor in items like this. And anyone who she is with, like you; can consider themselves to be under investigation as well. So it very well will help your reputation to stop selling her tickets. Or you can continue and be placed on a national boycott list. I mean really, how bad does this have to get to have even Cheslea Clinton decrying Griffiths actions and condemning them? The choice is yours.
U suck, hope to c u in a class action suit!!!
Crap and rip-off charges.
Had it not been the last Ringling Brothers show, I never would have paid about 1/3 the price of the ticket in the way of charges. And I printed the damn ticket out!
I HATE TICKETMASTER!!!!!!! Its a monopoly having to use Ticketmaster OR Livenation with limited or no other choices to pick from. BEWARE - my Ticketmaster account was compromised and the tickets I had purchased 6 months in advanced were then resold through a 3rd party reseller. THEY HAVE DONE NOTHING TO remedy the situation or offer any explanation or resolution. They suck and so does everyone who works for them. I hate companies like these that are so large that it doesn't seem that anything or anyone can bring them down. They practically got away with the lawsuit considering how the only vouchers that ended up working were the $2.50 ones. What a joke. GO EFF YOURSELF.
Right so much for CUSTOMER SATISFACTION!!