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Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA
(310) 867-7000
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Ticketmaster is not accommodating people who are disabled or have mobility issues. Venues have handicap seating, but they don't verify whether the purchasers of accessible seating really need them. We bought tickets for Queen in Aug, 2019. Every handicap seat was sold but every companion seat was unsold. It defies logic that every disabled person is attending alone. They refused repeatedly to sell us companion seats, even if we couldn't sit next to one another. It's impossible to reach them by phone. We bought tickets, but I won't be able to get to my seats because I of steps and my using a wheelchair. We were hoping to be able to swap seats with someone. Vetting someone as needing accessible seating is easy. I just signed up for a travel site offering discounts for disabled people and I uploaded photographic proof of my need. It's not rocket science. I'm contacting my senator, national ADA groups and the media. Emailing customer service was useless and they handed off my concerns to a new person and have to start all over again. An able bodied person taking a handicap seat is as bad as illegally parking in a handicap parking spot. It prevents someone who really needs the spot from using it. So, if I can't get up the stairs, I'll just block the aisle. Inconvenienced? So am I.

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Scess - 1 d 19 h ago


I purchased tickets to Westminster Dog Show for mid February. I purchased 2 tickets. I received an email for 2 tickets which I printed off. When I received my credit card statement last week I was charged twice. I did some digging and discovered how to check purchase history. They charged me for two sets of 2 seats. I contacted them about the mistake and was told too bad, too late because the event was passed. Seriously! They used the excuse I had viewed my purchase history so I knew. Yes I did on 03/15/18 same day I emailed them

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Anonymous - 67 d ago


Ticketmaster is the greatest ticketing company ever. Their customer service is the best I have ever experienced by far and I would recommend purchasing tickets through Ticketmaster over StubHub and Seat Geek

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Anonymous - 12 d 19 h ago

youre kidding right

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Nick - 13 d 34 s ago


Can't seem to get an answer to any questions. I emailed and never heard back. I call and it says high call volume, good bye!

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timothy flanagan - 82 d 14 h ago


Please send your complaints etc to email address at (hidden)

Preparing a class action suit against ticketmaster

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Alex Graham - 57 d 22 h ago


Please forward this contact information to me, I have an issue about a cancelled event that I am being denied a refund. (hidden)

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Alan Jones - 60 d 3 h ago


I need to vent to the NFL Ticket Exchange, Ticketmaster and the Kansas City Chiefs regarding the payment procedures for tickets sold on the NFL Ticket Exchange. Our tickets to the Kansas City Chiefs/New England Patriots January 20 game were sold on the NFL Ticket Exchange on January 14. If the correct procedures had been followed then we should have received our money by now (January 17). But NO we are STILL waiting for the NFL Ticket Exchange, Ticketmaster and the Kansas City Chiefs to get our money to us. Within the past 10 minutes we have gotten 2 different stories on payouts from the NFL Ticket Exchange. The first one was that payouts are on Monday and Wednesday. Our tickets sold on Monday the 14th and according to the payout schedule we were quoted by NFL Ticket Exchange they pay out on Mondays and Wednesdays. By that standard we should have been paid on Wednesday the 16. They had no answer when we questioned that procedure. The next phone call we were given the statement that all payouts for playoff games and championship games are completed AFTER the game has taken place. Why? They think the game won't take place?

We are seriously considering a formal complaint and/or lawsuit against these entities for their terrible customer service, lack of professional courtesy and just a general runaround regarding this issue. We have made phone call after phone call to BOTH the Kansas City Chiefs as well as the NFL Ticket Exchange and have been repeatedly assured that the money was being processed and we would "have it any day now". Great service...what a joke!!!!!

I know no one really cares about us little people but your company needs to have much better service.

And as a follow up I just checked and previous payouts from Ticketmaster for KC Chiefs tickets were made on....wait for it....a Tuesday...not a Monday or a Wednesday!

As an additional follow up I have evidence that my KC Playoff tickets vs the Colts were sold on Saturday January 5th and our money was deposited on Tuesday January 8 (BEFORE THE PLAYOFF GAME) which to me completely invalidates the statement from Ticketmaster that money is paid AFTER the game!!!!!

Which was a Tuesday again which invalidates the statement from Ticketmaster that payouts are done on Monday and Wednesday

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Tracey N - 64 d 46 s ago


Terrible customer service and are absolute crooks!!! I sold tickets through ticket master over 3 weeks ago and still have not been paid! I am getting the run around from the agents and a different response every time. From my understanding the issue is on their end because their system is not updating on the back end. I was told a case was opened on January 2nd and I would receive a response within 24 hours. It has definitely be longer than 24 hours without a response! The only reason I have any kind of update is because I had to reach out to them. I have done everything asked of me to get paid but I am still not receiving payment. Absolutely ridiculous that they refuse to pay me the money that is owed to me!

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Fyamfbagth - 68 d ago


They suck becuse they don't know how to handle a person with a disability

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Anonymous - 74 d 20 h ago


I would like to be contacted regarding the billy Joel concert that we stood in the pouring rain for, I think it was dispicable that there were only 2 doors open and the lines were way into the parking lot with a terential downpour. I am sick in bed with a bad cold since the concert, and my clothes were soaking wet from standing on line. We finally got in when the end of the first performance right before billy Joel went on. Sitting in the wet clothing and the air conditioner blowing and the fact that there wasn't a sole to lead anyone to there seats. Our seats were nose bleed seats and we paid 300.00 for them. How disgusting!,,,

I want a complete refund from these tickets...poorly run Nassau coliseum and a really bad cold ....what a New Year's Eve ( thank god for my husband )please contact me!

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Anonymous - 80 d 18 h ago



I spent $1032 on raptors tickets and they have not sent the tickets to me. Plus when I call, I can't even get to a person..... this is very frustrating

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Mommyof2 - 85 d 4 h ago

I ordered tickets today on mobile phone kept saying error on site. I see my card was charged twice. I look and only purchased 3 and I come home from show see my account was charged for 6 in 3 separate groups. When I went to purchase tickets it said someone beat you to it. It took 5 mins to verify I go check and see app first time downloading for the tickets and it saids 6 tickets. Please help I just saw now as I'm getting ready for bed. I used only tickets for row H. I took my son who was free he a baby. My daughter myself and dad. This is an error...the site kept saying try later...I dont understand. I didnt kno til now. I saw grinch musical at 6pm at hulu today 12/23/18. This is very upsetting tears on Christmas eve because of knowing that my account is negative and I cant go to store to get a handful of things to celebrate my son bday with his daycare for his birthday.

I have never in all my years had this issue ever. Its holidays and I've spent thousands in over the years ordering from you all and my family and friends.

Its very unfortunate and disturbing a long time loyal customer with you all around holidays. If I wasnt for me looking at my account end of night I had no idea because when I even went to the musical the lady helped me how open tickets on app because I never did that just traditional order online and print tickets from email.

For your system to say download app to continue. I also had to reset my password In the middle of buying. Then saids system down try back later three times. It said verifying your purchase in less then minute for over 10mins. It was a system error. It either kicked me offline numerous times.

My holiday and son 1st birthday Is ruined because of TICKETMASTER

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Posted off - 86 d 24 h ago

Ticketmaster is the very very worst.

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jess - 89 d 3 h ago


90 day probation period is crazy. Not sure who came up with this system however it is stopping a perfectly good customer from buying tickets for her children. I do not resell or scalp tickets. Tickets I buy are strictly for personal use. There has to be a better way to stop people from buying all the tickets. Cutting off my ticket master account for 90 days does not solve anything but limit you from making money. There has to be a glitch in the system because I have not purchased or exceeded the limit on my purchases. I have spend more than 3 hours trying to get my account open to buy Christmas tickets for my children with no luck.

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Anonymous pissed off customer - 96 d 17 h ago


I had ordered some NBA tickets off of someone that was going to transfer them to my name. I had never done it that way, so I called Ticketmaster to verify and confirm that it was secure doing it that way. Each cust. rep that I spoke to confirmed that it was. After a couple of hours going back and forth with them, I decided to go ahead and purchase them. I got a confirmation email from Ticketmaster and thought that everything was good. The game was the following day, I called before I leff to confirm that everything was still fine. The venue is 2 hours away so I wanted to make sure before I left. The Ticketmaster rep confirmed that the tix were under my name and that I shouldn't have any issues. Once we got there, we stood in line for about an hour in the cold rain. Once they scanned the bar code, they asked us to go to the box office. The rep at the box office looked at his computer made a phone calls and kept asking me questions about the tix. We stood in the rain for another 45 minutes or so. Apparently , they were canceled within the time I drove to the venue. He claimed that I could've been scammed. I called Ticketmaster and all they could tell me was that they were canceled and we wouldn't be able to get in to the game. They did ask if I wanted to purchase another set of tix. Really! I felt so humiliated and upset that I teared up because I had bought those tickets for my sons bday and we always make it a point to go watch our favorite team when they come to town. We could hear the noise coming from inside the arena and there was nothing that I could do. I am a single mother and I had saved up to buy these tickets for us and now I was out hundreds of dollars because of cruel people out there that take from honest hard working people like me. Now I am fighting to get my money back somehow.

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KBIRD - 97 d ago


OMG, my jaw is still on the ground! I cannot believe that I called Ticketmaster about my not being able to attend and event and asking them if they had a refund policy or if I could exchange my current ticket for a future show ...and what happened next BLOWS MY MIND!! I was told on the phone, at the customer service number, that YES I could exchange my current ticket for a FUTURE ticket, but it had to be the same venue (LIE #1), that it would cost $10 to make the exchange (LIE #2) and that I would pay NOTHING out of my pocket for this 'EXCHANGE' LIE #3!!!!! Not only did none of that happen, but ONLY due to my diligence in calling back an hour later to ensure all was as was stated in my previous conversation with Ticketmaster did I find out that I was not only NOT given the exchange ticket in my account, but that I was CHARGED on my CREDIT CARD for the NEW tickets! I even had told the customer service Rep in my first phone call NOW DO NOT CHARGE MY CREDIT CARD WITH ANY ADDITIONAL CHARGES, I WANT AN EVEN EXCHANGE. Can you believe that? Ticketmaster did NOT ask me for my credit card information, AT ALL on the phone...never and I even told them NOT to charge me any additional monies for anything that we were discussing and THEY STILL DID IT! OMG, can you believe that? A supervisor did dismiss the second charge and I immediately called my bank!! I CANNOT BE THE FIRST PERSON that Ticketmaster has tried to scam this way, so please anyone else out there who this has happened to (and I know you're out there) do this #ticketmasterfraud for EVERYONE who's been scammed by TICKETMASTER this way!! DON'T LET THEM GET AWAY WITH THIS FRAUDULENT BEHAVIOR!! Ticketmaster will still be laughing at the end of the day for people who do NOT check their credit card and bank statements often enough for this type of fraud.....LET'S SEND A CLEAR MESSAGE #ticketmasterfraud !!!!!!!

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mary - 105 d 3 h ago


Of note, I didn't ask for a refund. I informed you (Ticketmaster) of shabby treatment of your customer at United Center. Again, my tickets were swapped out WITH NO PRIOR NOTICE literally as the event was about to begin. The newly swapped seats were not as good. In fact, they were bad. Those of us who are savvy at choosing tickets indeed know that 'closer to the stage' is not always 'better'

I paid $800 for these tickets. I followed your somewhat comically convulated rules that actually worked pretty well, so I thought. I was able to choose my own seats, and invited three clients to join me for this event in what I considered great seats. The ensuing delay/chaos--AGAIN, AS THE EVENT WAS SCHEDULED TO BEGIN--was beyond annoying and embarrassing. Then only to find that my swapped seats indeed had very obstructed views, regardless of what UC says, unless you consider a view of Michelle's back of head worthy of $800. Not only could we not ever see her, we couldn't even see the video monitor. Indeed, if these seats were 'as good', why was the camera not placed here instead of in mine.

Refund or not, this is just not the way 'a fellow fan' expects to be treated. It's not right, and you (Ticketmaster/Live Nation) and United Center should know that. MIchelle certainly would. Your response is quite disappointing.

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Kim - 159 d ago


I am an employer who just purchased 3 tickets for an employee, his daughter and wife. His 6 year old daughter was diagnosed with water on the brain about 45 days ago and received a series of live-saving operations at Hopkins nearby. We supported him through this and happily his daughter is recovering. We heard she wants to go to Disney on Ice and the company purchased 3 tickets for this Sunday at noon. We got great seats and the employee was really excited. The employee works in office/janitorial services and while he has a phone, like me, he isn't very electronically saavy. He doesn't use email and has a basic phone. I discovered after I purchased the tickets online so we could grab the good seats that there was no way to 1) print them out 2) notify the will call at the Baltimore Arena to clear the employee to pick up the tickets. Using the ticket transfer option doesn't work if you don't have email. I don't want him stopped at the door with his family because the tickets were purchased under my name and credit card. Even after hearing the story, the live chat folks just said can do. It is ridiculous that I can't write in advance or arrange for the employee to get these tickets. In order to ensure the employee isn't stopped at the door I will be driving an hour into town to go to will call, pick up the tickets and hand them to him. Really Ticketmaster....a 6 year old wants to go to Disney on Ice after multiple brain operations....Really.

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Shantell - 146 d 9 h ago


They are the worst! Never use them

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Anonymous - 109 d 5 h ago

so sorry to read this ..

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Chondra - 131 d ago


I was purchasing "A Christmas Carol" tickets at the Goodman Theatre in Chicago, IL at 2pm on December 9th, 2019 through All of the information looked correct when trying to purchase them. After they completed the payment, I receive a confirmation email and the entire event is incorrect. It gave me tickets for Kansas City Mavericks at Wichita Thunder Fri, Jan 18 @ 7:05 PM INTRUST Bank Arena - Wichita, KS. I proceeded to contact the company to tell them about the issue via email, and I received no response. I then followed up in the morning by calling their 1-800 service number, in which the person told me that they could not refund or resell the tickets on their website. They then proceeded to tell me to resell them on a new third-party site because they refuse to refund my money or resell the very tickets that were incorrectly provided to me. I was a loyal customer prior to this fraudulent situation and there are many others that may be experiencing these fraudulent sales as well. PLEASE BE CAREFUL.

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Anonymous - 109 d 6 h ago


OMG ... I just had the same thing happen to me this week

I bought tickets for a price of $299 .. that stated Meet and Greet ...

and after I received the email, my tickets said $277 ... without Meet and Greet!!!!!!!!!

I am taking my incident to the highest level as I am tired of this ...

I go to concerts ALL the time ... sometimes 2x a month... and I work hard for my money and will NOT pay scalpers anymore

but... the system is now being rigged so bad!!!!!!!

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Kevin - 147 d ago

I just spent 45 minutes on the phone with Customer Service at several levels & no one was able to refund my tickets I bought for a Company raffle. I thought they were a paper ticket. Once I realized I had made the error I called Customer Service & spoke with a rep that "hung up" before I could ask for a confirmation number. This bill is now on my account & I am now being told that the website states "all sales are final". Which I didn't see nor do they have any pop'up's to remind you of that. I will tell everyone who wants to use the website - NOT TO. I will never use Ticket Master again. No Customer Service

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Anonymous - 146 d 9 h ago

Same issue. They will hang up on you really quick. They are rude and nasty ppl

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