Information, reviews and public commentary for US companies

 

Ticketmaster

Rating
0.287234
Web
www.ticketmaster.com
Related
Live Nation Entertainment, Inc.
Address
9348 Civic Center Drive
Beverly Hills, CA
90210
Phone
(310) 867-7000
Twitter IDs
@Ticketmaster
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Kim - 7 d 10 h ago

1

I am an employer who just purchased 3 tickets for an employee, his daughter and wife. His 6 year old daughter was diagnosed with water on the brain about 45 days ago and received a series of live-saving operations at Hopkins nearby. We supported him through this and happily his daughter is recovering. We heard she wants to go to Disney on Ice and the company purchased 3 tickets for this Sunday at noon. We got great seats and the employee was really excited. The employee works in office/janitorial services and while he has a phone, like me, he isn't very electronically saavy. He doesn't use email and has a basic phone. I discovered after I purchased the tickets online so we could grab the good seats that there was no way to 1) print them out 2) notify the will call at the Baltimore Arena to clear the employee to pick up the tickets. Using the ticket transfer option doesn't work if you don't have email. I don't want him stopped at the door with his family because the tickets were purchased under my name and credit card. Even after hearing the story, the live chat folks just said sorry...no can do. It is ridiculous that I can't write in advance or arrange for the employee to get these tickets. In order to ensure the employee isn't stopped at the door I will be driving an hour into town to go to will call, pick up the tickets and hand them to him. Really Ticketmaster....a 6 year old wants to go to Disney on Ice after multiple brain operations....Really.

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Annoyed - 21 d ago

0

Worst customer service. Spent a total of approximately 2 1/2 hours on the phone. STILL have not received my tickets. They had no problem putting the charge on my American Express card. Never will use them again!

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Rob - 25 d 6 h ago

I will never buy a ticket from Ticketmaster or attend a Live Nation concert. NEVER

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n/a - 34 d 8 h ago

4

hello from brian haller in charlotte nc! can some please call me!!! (hidden)! you kown i work for hition ! over 6 years! you have less 20 in the office! some one should pick up! i need too talk too some one! can some one please call me be for the buss office close thank you! have a great day!

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Ruby B. - 36 d 26 s ago

0

I bought 4 Platinum tickets to Bruno Mars featuring Carlie B through ticketmaster for the Tulsa Ok Oct 11 concert. Ticketmaster down graded the section to Standard Admission 172.00 . I paid the price for Platinum $592.00 each Section 121 row k seats 7,8,9,10 I called ticketmaster to see if i could move to the platinum section and they said no they have 4 available platinum seats available in Section F2 Row D seats 11,12,13,14. and the cost was 411.00. If i bought platinum seats i should be able to exchange the seats. I called American Express i am a gold card holder with them and voiced my concerns, How they treat American Express card holders. I am still going to the concert because Bruno is my favorite singer however Carlie B will not be featured. I am 55 and trying to full fill my bucket list. and just got ripped off from ticketmaster. I didn't want the difference back i just wanted closer seats that are available.. Ticketmaster do whats right if not god will get you. Remember Money is the root of all evil. Desert Storm Vet I fought for you now you fight for me.

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Linda - 76 d 12 h ago

0

NOT GOOD, ticket mester had advertise that Ronaldo will be coming to play and sold us tickets for high price. Now they are saying he is not coming and we are asking for discount they are not giving us the discount either???????

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Joni James - 78 d 15 h ago

0

I simply called to ask if you could buy tickets the same day of the concert. The first guy was extremely rude and end up hanging up on me before he even answered my question. I called right back and the second guy, a different guy, was extremely rude also. I've never bought tickets through Ticketmaster before but if they can't answer a simple question without the attitude I won't be using them.

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Anonymous - 82 d 13 h ago

Went to go buy tickets to a show, it was priced $50.95/ticket for the seats i wanted. clicked the ticket to buy it, at checkout, it shot up to $115/ticket. I called and they said they are fixing the problem. I asked if they are responsible for typographical errors, and they had no idea what that even was, so in turn could not answer the question. They said unfortunately Since the price is the cart is "right" they cant do anything about it. I said thats literally what you call a "Bait and Switch" which is illegal. Its also called False Advertising. Asked to be forwarded to a manager, she said the same thing. That they are "fixing the problem, and in the works of updating ticket prices." The tickets have been that way for many days now. And general public went on sale over a month ago. BBB HERE I COME!

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Marissa - 92 d 4 h ago

0

I was hopeful you'd turn things around after the lawsuit. When a site lists tickets for BOGO that means you buy a ticket, you get one for free. It does not mean the tickets are fake the price the were. How would a buyer know the ticket price was discounted? You should advertise that the tickets are now half price. That's absolutely not the same as bogo. You scammed me into thinking I was getting four tickets but I got two and the reps refused to honor what your site said. Does anyone within your company care about buyer retention? I can't insgine what your CX scores look like. I'm so disappointed. Bogo means but one get one. It does not mean we discounted the original ticket price and expect our buyers to know that. If someone is listed at $30 buy one get one, that means you buy one at $30, and get one for free.

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Martin - 96 d 11 h ago

0

Horrible horrible horrible costumer service! I called ticket master in hopes of opening a account and learning how to purchase tickets, agent walked me threw the process and instead of holding the tickets for me, agent directed me to press accept and actually pay for The Tickets! Immediately after wards she apologized, placed me on hold to attempt to get my money back. 2hiurs passes and all I get is a I'm sorry there is nothing that I can do! Days go by, multiple phone calls and finally i reach a agent and out of desperation ask her to list the tickets for my money back 140.00. She says do not worry, as there is 4 days left that she will list them. I tell her I just want my money back that's all! A day before the game is to take place, I receive a email from ticket master sayig that I'm asking to much money. The agent lists the tickets for 140.00 each!!! I attempt to fix it and the bar for pricing only allowed it to go to 50.00 each. I call up to file a complaint on this, the tickets sold, I lost 40.00 no way. This is not going to happen. I have already filed a dispute with my cc company, next is a bbb amd a consumer affairs complaint, I will sue ticket master for the 40.00 outnof principle for this. They will not get away with this. Fair warning to all costumers stay away from ticket master unless you are ready to go,to court, have a attorney on stand by, knkw how to use the site, or ok dealing with idiot employees there...

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Anonymous - 111 d 9 h ago

Rapists...... that is what Ticketmaster is....Just a bunch of rapists......

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Julie Bot - 113 d 11 h ago

0

Your customer service is ridiculous. I bought tickets in Canada for a US concert and sold 3 of them. nowhere on either website does it say anything about you being unable to credit my credit card for the tickets i sold. It has been weeks, and i'm on my 9th customer service person emailing me about the problem. Since they can't figure it out, I have just received about 4 emails from 4 different customer service people asking me to verify my address .. are you kidding me???

So now i have to wait for them to process and mail me a cheque for tickets i sold.What a joke. I will NEVER sell tickets thru Ticketmaster again. Stub hub is SO much easier !

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Scott - 121 d 10 h ago

0

Your service is atrocious. Your fees are outrageous. Your process is imbecilic.Your "best seats" algorithm is fixed.

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Ryan - 290 d 8 h ago

0

Paid for tickets thru (hidden) email, which is Ticketmaster email, which was a fan to fan sale. When got to gate they said tickets were fake, three days before that I called Ticketmaster and NFL exchange and they verified tickets were legit and good tickets. Called ticket master and NFL exchange and neither them will help and point fingers at the other company. These tickets are thru Ticketmaster and they will not do anything about it, but put the blame on some else. Will not reimburse or get me knew tickets for another event. Nearly as bad as Comcast, which is most corrupt company in the United States. Looks like Ticket master is following in there footsteps. Thieves and corrupt.

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Anonymous - 145 d 48 m ago

your a dumbass haha

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Maia - 150 d 14 h ago

0

On three different ticket buying occasions I was promised gift items -CDs, bag with Andrea Bocelli images. I met the requirements for ticket purchase deadlines, and it was indicated I would get these items. Months and months I called Ticketmaster who changed the excuse each time - backorderd, not sent yet, some other company is in charge, delivery after concert, NEVER TO BE SEEN. I am going back over a year now with the same complaint. It's not the value of these items, but the scam ie "Buy tickets Mothers Day etc, get free...." I see many shows without any other Ticketmaster problems, but this issue is ridiculous, repeated over & over.

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daivd - 159 d 10 h ago

0

One minute wait and no one answers at all. sell only one or three tickets. The company can care less about customers!~!

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Alison Snow - 164 d 4 h ago

My boyfriend and I attended the Route 91 concert that resulted in a mass shooting. That was seven months ago, and we have YET to receive our refund for the tickets. They have ran us around in circles saying theyve sent it here, theyve sent it there, but the bank has NO record of them sending the money anywhere. They will NEVER have our service again.

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Anthony Gough - 183 d 8 h ago

1

Two of the tickets I purchased for the Eagles concert at the Colonial Life Arena,Columbia on 16 of April had a more than restricted view, in fact they were so bad that the Manager of the Arena managed to locate two vacant seats were they could see the stage.

I have sent an email to ticket master complaining but not to my surprise they have not answered.

Personally I think ticket master are con artists

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LM - 184 d 11 h ago

0

Horrible service. If you ever have Abigail on the phone or live chat you may as well go ahead and hang up. She is rude and had the nerve to say that if I see that I was double charged then I need to contact them sooner. She was of no assistance and I had to be transferred to someone else. See the conversation below. They have lost a huge customer. You have joined the chat as ('LaceyM') 13:12 System 13:19 You are number 9 in the Queue, System 13:21 You are number 8 in the Queue, System 13:23 You are number 2 in the Queue, An Agent has joined the chat as ('Abigail E.') 13:24 Abigail E. 13:24 Hi Lacey, Thanks for contacting us, my name is Abigail. How can I help you? LaceyM 13:24 Hi Abigail, I was double charged for tickets that I never received and would like a refund as soon as possible please. The site was frozen and would not let me check out. I was trying to add these tickets to my cart and check out and it would not go through. I was charged over $118 for these tickets when they were supposed to be $58.60. Like I mentioned, I never received the tickets in the first place and on top of that I was double charged. This is for the Atlanta Braves vs New York Mets game on Friday, April 20 at 7:30pm. The card that was charged ends in ****. I have tried calling and emailing and have received no response so I am very frustrated at this point. I would just like to be refunded as soon as possible. Abigail E. 13:25 I'm sorry to hear that you were double charged. Abigail E. 13:25 I will be glad to look into this for you. Please allow me 2-3 minutes. I will be right back! LaceyM 13:25 okay will do Abigail E. 13:27 We are still working on it for you. LaceyM 13:27 okay thank you Abigail E. 13:30 Ok i do see that order ****** was made on April 8, 2018 and the second order was made on March 27, 2018 Abigail E. 13:31 regretfully we are not able to provide a refund LaceyM 13:31 i never made two orders for the braves game LaceyM 13:31 this is so frustrating Abigail E. 13:31 I'm so sorry regretfully we are not bale to provide a refund for this even . LaceyM 13:33 ok I need you to provide me with electronic form of these tickets then LaceyM 13:33 this is ridiculous and the last time I by from ticketmaster. Y'all stole my money. Abigail E. 13:33 what order are you looking to get a pdf file to? LaceyM 13:33 so i can resell them LaceyM 13:33 the mets braves game Abigail E. 13:33 what order number? LaceyM 13:34 there should only be one and i should not have been double charged as you said i was LaceyM 13:34 i dont have it because i never received it Abigail E. 13:34 order 16-478**/ATL they are electronic LaceyM 13:34 you just said you see two LaceyM 13:34 which is incredible because how were the SAME TICKETS still available to be purchased twice?! Abigail E. 13:34 yes 2 orders LaceyM 13:34 2 orders for the same seats at the braves game?? LaceyM 13:35 on the same day?? LaceyM 13:35 it's no possible to buy seats once they are gone whih is why it is unacceptable that I was double charged Abigail E. 13:35 No there are 2 orders for this game. Abigail E. 13:35 What is the best contact information for you. LaceyM 13:36 l**************** LaceyM 13:36 then I need pdfs for both LaceyM 13:36 what are the seats #s and sections?/ LaceyM 13:36 I need pdfs for the tickets/seats for the braves-mets game Abigail E. 13:37 unfortunately I do see that the Print Option is not available for this event. Abigail E. 13:37 I do apologize. LaceyM 13:37 No, I need someone to make this happen. LaceyM 13:37 I never received them and now i am forced to resell something I was double charged for LaceyM 13:37 because you do not give refunds Abigail E. 13:38 I do apologize we are not able to provide a pdf file of these tickets. LaceyM 13:38 why did you just ask for my contact then? LaceyM 13:38 please direct me to a supervisor Abigail E. 13:38 as i said these tickets are mobile tickets you can sell them on our sister site ticketsnow.com Abigail E. 13:39 sure thing wast is your best contact number so that we can contact you. LaceyM 13:39 HOW IF I DONT HAVEAN ELECTRONIC/PDF VERSION LaceyM 13:39 please provide me with the order #s for both Abigail E. 13:39 7******* is this the best contact number. LaceyM 13:39 yes LaceyM 13:39 please provide me with the order #s Abigail E. 13:40 16-47***/ATl 90-58***/ATL LaceyM 13:40 and the seat #s Abigail E. 13:40 We will go ahead and contact you at this time LaceyM 13:40 and section Abigail E. 13:40 Is it ok if i disconnect to contact you. LaceyM 13:41 please call me before disconnecting Abigail E. 13:41 I cannot i do apologize we will need to disconnect and then contact you my system will not allow me to to that. Abigail E. 13:41 I'm sorry. LaceyM 13:41 are you calling me now? Abigail E. 13:41 yes LaceyM 13:41 ok Abigail E. 13:42 Thanks for chatting - It's been my pleasure to assist you, please let us know if you need anything else. We're emailing a copy of our conversation The Agent ('Abigail E.') has left the session. 13:42 You ('LaceyM') have left the session. 13:42 Chat is Finished 13:42

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Kally - 191 d 6 h ago

0

I called about an old gift card that I found. It had the pin number still covered so I know it was not used. They said that the card was closed and the value is lost. I believe this is against the law in California as gift cards should not expire or at least have the expiration date printed on the card. This is essentially theft, but they "cleverly" did not mention the word "expired". I have filed a complaint to the department of consumer affairs.

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Jane - 196 d 13 h ago

Jane

Ticketmaster SUCKS!!! They need some real competition. There is a poster with the name :Classactionlawsuit". Everyone on this post should join us.

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Jane - 196 d 13 h ago

Jane

Ticketmaster SUCKS!!! They need some real competition. Their is a poster with the name Classactionlawsuit. Everyone on this post should join us.

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Class action suit - 306 d 9 h ago

1

Anyone go and see that joke of a so called concert of Celine Dion over Thanksgiving. She went on and on for it seemed like 30 minutes about how she hurt her back so bad that she had to cancel Wednesday show. Why wasn't Friday's cancelled. No one wants to see a stiff who doesn't change her outfits and boring! Since Ticketmaster won't refund my money, going to file a class action law suit against the permoter, Ticketmaster, etc. If you want to join me, please email me at (hidden)

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Jane - 196 d 13 h ago

0

Dear: ClassActionSuit

I want to join your lawsuit because the Schlesinger ticket vouchers are useless for any popular event that you actually want to attend.

Jane

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