Information, reviews and public commentary for US companies

 

Ticketmaster

Rating
0.08
Web
www.ticketmaster.com
Related
Live Nation Entertainment, Inc.
Address
9348 Civic Center Drive
Beverly Hills, CA
90210
Phone
(310) 867-7000
Twitter IDs
@Ticketmaster
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VERY ANGRY - 2 d 22 m ago

I sent a review and OF COURSE it never got published. When I got to the box office, my tickets were not there. (Mine & 5 or 6 other people...) I had to show on my phone where I paid for my seats & they finally let me in...after the show started.I paid for a front row seat at the venue and didnt get to sit there. People were in my seats!!! I tried to complain to the staff & was asked "what do you want me to do about it?" We ended up sitting in the 2nd row and I could see where the problem was...the seats were not numbered correctly. (I took a pic of that by the way... )People were permitted to stand in front of me the entire show. It was far from what I paid for. I paid for "vip" tickets and nothing about the experience was vip. My ticket was suppose to come with a meet & greet and a free drink. Only 1 artist came to this "meet & greet" where we had to take pics with our cell phones and mine came out terrible and blurry because they were rushing us through the line. How fun. The only ppl that got decent pics was the staff & the chicks who were nearly naked. No suprise there. The artist that showed had to be coached repeatedly and begged not to leave. His attitude was horrible.I called the next day to talk to the manager and she was not interested in hearing about my experience. She only wanted to tell me about how she had a "lovely" time. I purchased these tickets for my birthday celebration and traveled a very long way. I didnt even get the seats I paid over $200 for. OH...I almost forgot that while I was standing in the lobby, the promoter was complaining about how the meet and greet wasnt apart of the contract which is why the 2nd artist didnt show. I called ticket master to tell them of my experience and was told I'd be issued a full refund. When the refund did not post to my account over a week later, I called them only to find out that I would not be getting my refund. No one called, emailed, nothing to notify me of the change. I use ticketmaster several times a year...well after this, not anymore. If I can purchase my tickets through the venue I will & eliminate the stress of dealing with the unprofessional staff that ticketmaster employs. This was too much to deal with for mediocre performances. I have been calling for over a week and no one has called or emailed me back. I am beyond disgusted. This was for the Ginuwine and Tank concert at the Hampton Convocation center in Hampton Virginia on April 8th.

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Ticketmaster is an abomination!!! - 12 d 19 h ago

Doesn't someone at Ticketmaster read these reviews? The only reviews worse that I have seen were concerning Atilla the Hun, and at least he got one or two stars.

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Anonymous - 25 d ago

Very dissatisfied customer.. I ordered tickets 5 days ago it took 4 day to receive and email cnfm when I go to open the mail for print that's another problem.. Called lines extremely busy.. Now I have to pay 4.95 for them mailed and it take 14 business days... Never again. I will wait in line at the venue on a hot summer day before ticketmaster get my money again.. Inconivence fee for nothing..

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Amazingly disappointed and dissatisfied customer - 12 d 19 h ago

I thought I was the only one but Ticketmaster is the shits big time!!!

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Dede - 34 d 23 m ago

0

Ticketmaster you have really outdone yourself this time. While buying tickets for a VERY popular concert where scalpers usually get all the good seats to resell them, I somehow managed to get front row. When I went to buy them it said "sorry there is a six ticket limit to this event" CAUSING ME TO LOSE THE TICKETS except at that time I did NOT buy six tickets. I spent over an hour on the phone with a representative who was trying to figure out why this happened, and when she couldn't figure out a reasonable justification for why this happened, she concluded to blame me for the mistake and saying ticketmaster did nothing wrong. Um, excuse me? She blames me for your guys' mistake! The WORST service I have ever gotten, telling the customer that they're the one that made the mistake when it is very clear I had no control over the situation. I can't believe this has happened. Imagine getting front row to see your favorite artist, and then not being able to buy them because the site glitches, AND THEN BEING BLAMED FOR IT. You guys have really outdone yourself with being the worst company to deal with.

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John Farrugia - 39 d 4 h ago

0

My wife bought 4 tickets for Coldplay concert next June in Poland, and we received an e-mail that we attempted/bought more than four tickets which is not true. This is absolutely ridiculous from a Company like ticket master.

If I don't receive any reply by e-mail (hidden) within 24 hours, we will share this with the news and share it through with 10,000 users on facebook.

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Anonymous - 39 d 22 h ago

0

Hi John,

I completely agree with you. Their service is getting worse and worse. It's like pulling teeth to get a refund when you request it.

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Tiff - 39 d 22 h ago

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I think that Ticketmaster is becoming one of the worst resources of purchasing and refunding a purchase. I have purchased two tickets on 3/9/17 for the All-Star Comedy Explosion on 4/15/17, but had to call back before my 72 hour deadline to cancel my request because I was going out of town. I spoke to a representative in Houston, Tx who stated that she made sure that she verified all of my information and my refund will be processed and refunded back to my account in 7-10 business days. I started having the worst feeling that something was wrong, so I called Ticketmaster and spoke to Edith on 3/20/17, telling me that my refund has not been processed and that I have to go back to where I purchased it from, which was an advertisement they (Ticketmaster) had on Facebook to request my refund. Okay, here's the problem that I have with this situation. If you are advertising your business through another source and the customer is calling for a refund from what it looks like to be from your company, what is the problem? Now I was told by Edith that I should now receive my refund by next Monday, which will be 3/27/17. Are you seriously kidding me? So now it's going to be a two week wait for me to get my refund. I really think these people need to work on their communication, get better training to know how to deal with customers like me better.

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Julia - 42 d ago

0

Hi my name is Julia .I purchased tickets on line through ticket master for event Monster Jam in Jacksonville ,FL. for 02/18/17 . I printed them as I was instructed . When I went o to event ( my whole family party of five ) The guy at door could not scan tickets and he stated that stadium does not even have those sits # that were on tickets and he did not let us in to see a show. It was Saturday night I could not call anyone to fix this and we missed a show. My kids were so disappointed due to not seeing a show they were talking about for days prior to show . I called Ticket Master to get reimbursement for tickets that were provided wrongly they took a message and they have told me that they will review request and that someone would give me call regards to reimbursement with in 1week or 2 . It has been month from that time. I called them back today and rep told me that request was denied and that I am not going to get my money back. I am really disappointed with Ticket master that I do not recommend this site to use to buy tickets .

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Sue Schaub - 51 d ago

0

Have tickets to Justin Moore concert. Justin got sick and had to postpone the event. I recieved a email from ticketmaster. Totally understand and have no problem going to the rescheduled event. The event was moved fromper a Saturday night to a Wednesday night. Also moved from to a different venue. Floor plan is different. Monday I called ticketmaster to see how they was going to handle this. It shows on their website the new rescheduled date. I was told there was no date yet announced...I said its on your website. I asked to speak with a supervisor..none available. I sent an email...1st person to answer it said the concert went on as planned. I missed it. Next email said the date I was talking about was not a reschedule date and none has been announced yet. Everytime I have asked to speak with someone in charge. Still no one will get on the phone with me or call me. I have floor seats...I want floor seats again. One girl told me she will give me my money back and I can get my tickets elsewhere. REALLY

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TICKET RIP OFF - 56 d 14 h ago

0

RIPPED OFF ! TICKET { PROCESSING FEE } having recently checked online price of an EVENT TICKET it advises me there is $6 fee to process on top of event cost of $65 , so I thought I go to a local outlet save unwanted extras , the shop informs me there is a $6 handling process fee was I p/off , you rip into a customer for EASY PROFIT , hope your retirement fund is getting an easy top up . HOT HAPPY.

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Russell Ginsberg - 60 d ago

0

I am a VERY frustrated ticketmaster account holder. I have been BLOCKED from using ticketmaster. In other words, when i try to go to ticketmaster it tells me FORBIDDEN 403 No Access.

I am NOT a reseller, scalper, or anything else like that. If you look at my account under RUSSELL GINSBERG with an email address of (hidden) you will see i don't buy tickets very often. Maybe twice a year i may buy 2 or 4 tickets to use MYSELF. I may have refreshed a few too many times because i wanted better seats but no other violation. I have contacted Ticketmaster many many times (for months) and all they say is that they are looking into it. They suggested i don't buy on line and that i should call for tickets. REALLY???? You can do better than that. I want access to your site like everyone else. I have a trouble ticket number which is USS-3315. They have even told me that they have no way to reverse a block. Again,...REALLY? No one seems to really care. So, can you help me or should i go to one of those help me reproters for the news and see if they can help. I don't want any tickets right now but i may and i want to be able to access them. Thank you.

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Circus attendee - 71 d 11 h ago

0

I recommend everyone with bad dealings do two things: 1) Register and follow through on a complaint to your state's Attorney General's office. 2) Contact your credit card company to challenge the charge for your tickets. Both actions will require Ticketmaster to spend time answering for their misdeeds.

Absolutely terrible (but polite) customer service. Beware when buying "RESALE" tickets. They have a disclaimer tucked away on a page that has a link near the bottom of their home page to that effect. To read it, you have to find the link hidden in plain sight among dozens of other links titled "Refunds and Exchanges." Then you must read through a long page of details. You would normally not look at such a page when buying tickets - only later when seeking a refund or exchange. Furthermore, that link is not on the page where you select the tickets you are buying. That page is the first time you MIGHT notice that your tickets are RESALE. Ticketmaster DOES NOT allow exchanges - not even upgrades or increased numbers of purchased tickets once the sale has gone through. It is dreadfully slow getting through the computer telephone control system to a human. Very often when doing so, I waited for many minutes only to be told that I would be put back on hold for another department - even AFTER answering questions of the computerized phone system to properly route my call. I lost 6 hours trying and failing to resolve my issue.

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lee - 207 d ago

0

ticketmaster is a joke, i bought 4 tickets to ufc 205, spent over 5000 dollars 2 days later they refunded my money and canceled the order. They woudn't give me a good answer kept saying i bought to many tickets limit was 4 and thats what i bought. Now the same tickets would cost me about 9000 dollars. I have beaten big companies in small claims before and i'm definitely taking them to small claims. If anyone feels they are wrong email me (hidden) and i'll help with to try to help you win your case.

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Alex H - 203 d 6 h ago

1

Yes! Just last night I was purchasing tickets for my bachelor party on the mobile app. I was on the correct event I'm 100% positive after purchasing the tickets on the mobile app I get my email and it has the wrong game in the confirmation. I immediately call and make them aware of the error. They told me tough luck they're resell tickets and they can't do anything to refund me or exchange and that I should try and resell them on their site. Well I figure I'll eat it and cross my fingers they sell less than 24 hours before the event they gave me tickets for, but wait when I go to resell them it gives me an error message. So I spend another 30 mins on the phone again. They then tell me you need to download google chrome that all other browsers have errors "if you use google chrome I guarantee no issue" well I get on google chrome and low and behold still the same error.....are you kidding me? So after I've been made to feel very incompetent I ask to speak to someone higher. Escalation gets on the phone with me and tells me both of the reps I spoke to told me wrong and that tickets could not be sold within the first 24-72 hours well the event they gave me tickets to was less than 24 hours away. So now not only do I get to have no bachelor party but I'm also out a nice chunk of cash right before my wedding.

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Anonymous - 72 d ago

I got 2 vouchers because of a class action lawsuit. I have tried to use these vouchers but they have told me there are no venue's I can go to in Oklahoma. That is stupid. What am I suppose to fly 500 miles to go to the nearest concert. They gave me vouchers and I should be able to use them on an tickets that ticket master sales tickets to. Really upset about this. Thanks

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NotHappy - 86 d 16 h ago

0

Ticketmaster is the worst with customer service!

A week before the event I was dying to go to I e-mailed them asking for a pre sale code so I could order tickets early so I could be 100% I would be happy with the ticket seating.

I got no e-mail and missed the pre sale. Okay that sucks but I would still be able to buy tickets the day they came out for everyone without a code to buy. The next day I go to the Ticketmaster website 10 minutes before they were to be open to the public to purchase, Tell me why the darn Ticketmaster website would not allow me to order the tickets! ( I have proof) For over an hour I tired to order the tickets online and over and over again it would not allow me to do so.

After 30 minutes of trying I call Ticketmaster due a crazy wait I hang up and e-mail them only to have different customer service workers in every e-mail ( don't speak to the same person you get a new worker every e-mail so you have to go and explain your whole conversation with them which they do not understand) all they say is "Sorry". Okay, well Sorry does not get me the tickets that are now sold out. They go and offer me tickets with HORRIBLE seats, so I explain to them that those seats are not good at all, Which they replay "Sorry" and basically try to tell me next time to order soon if the show is popular. Excuse Me? Where the heck have you been when I have been explaining my concern and frustration for almost a week now?

I have asked to speak with a Supervisor but I cannot see that making any difference at this point.

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Randy - 74 d 15 h ago

0

Me too They suck !

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Randy - 74 d 15 h ago

0

I have bought tickets and won tickets from you people and they have been cancelled both times, IE: Stevie Nicks & Janet Jackson So is there some way you people can make up for these? If not I will never order another ticket from you people again!

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Smvr - 90 d ago

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I lost m credit card. Called ticket master to let them know since my only form of entrance to convert was via my credit card. It took me 54 minutes from the time I called t talk to a supervisor. The first woman who answered my call was rude. I'm short of all her rudeness, she told me she could not help me without the last 4 digits of my credit card that was lost. She offered no solution...i asked to speak to a supervisor to complain. She treated me like a child or criminal

I asked to speak to a supervisor to complain...it took me 3 more people to get to a supervisor...no one was interested in my complaint, including the supervisor.....i have know idea who runs the joint, but you workers are obviously unhappy and take it out on the customers...

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Angela - 91 d 6 m ago

0

Ticketmaster, you're one the worse companies to work with. And you wondered why there was a class action law suit filed against you. If I paid to see my artists in concerts what makes you think you selected the artists on my behalf? I would appreciate if I could select artists who I preferred to attend. If I had my way, I would rate your company at F. Failure to please the customer.

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Joanne - 131 d 13 m ago

They are the WORST company to deal with. I purchased tickets to Hamilton form the new york theater and when the sale came through, it was for Chicago. i called them immediately and they said i should have refreshed my browser. I clicked on the exact seats in the exact theater in the exact city and some how wound uup in Chicage. they wouldn't cancel them and siad my only choice was to resell them. But i couldn't set the price for what i wanted. It had to be what i paid for or more. But the system wouldn't allow me to list for what i paid for, only another $50 per ticket more so I was not competitive with any one else. it says on the website you can cancel in three days but that is not true. What a sleazy way to do business, especially during the hoilidays. I'm just sick over this. BTW all the customer service reps I dealt with were very rude but I didn't blame them. With these business practices, they must get a lot of grief.

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Anna - 139 d 19 h ago

0

DO NOT USE TICKETMASTER! I SURE WONT EVER AGAIN! And I will make sure my friends and family know of the horrible experience I had.

An artist cancelled just hours before to a concert I was planning on attending and I called ticketmaster to see if I could get a refund as that was the main artist we were interested in seeing. The customer service rep told me he wasn't sure if they would be doing refunds, and they wouldn't know until the next day. The next day would be to late! I needed to know at that moment to decide if I should go to the concert so the money wouldn't go to waste. After a long wait the rep finally told me they would make an exception and give us our money back! But that I needed to call the next day. So I did, then the rep I spoke to the 2nd day said they would not be doing refunds I explained everything and she said they can do an investigation and contact us within 3-5 business days. The 5 business days passed and I received no information so I decided to call again. I spoke to a 3rd & 4th person in "Escalation" and they did nothing to help me. I don't understand what makes them think I would want to spend $250 on tickets and not attend a concert. If the first rep would have said from the beginning I wouldn't get my money back. We would have just gone to the concert and not let the tickets go to waste! But because I was told we would get a refund we didn't go! Horrible service!

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Shannon - 157 d 24 m ago

0

Hello- I wanted to voice my disappointed with your site system. Yesterday I had your site up on two comps on two different browsers to get Bruno Mars tickets for my Husband for Christmas. I got through 1x and for some reason the site froze. I went back in and it due to the popularity it kept saying try again. after 3 or 4x it made me show I was not a robot and did the photo verification. I did this process about 7x and it kept saying cannot help please contact support.By now it was about 10:07 and I was worried I wouldnt get the tickets. I called support promptly and waited on hold for 30 mins. Needless to say the tickets I were attempting to get were far sold out at this point. The photo verification thing is AWFUL! This is the second time it has happen to me and this time it caused me to not get my husbands Christmas gift that I Have been planning for months!!! He has had a dreadful year with many losses and this was a big thing for him. I will also be writing your corporate of whatever is equivalent. I buy from your site often and this is just unexceptionable customer service. I am sure you agree. Please let me know if there is anyway this issue can be resolved.

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Patti Anderson, Redding, CA - 185 d ago

0

Still having PTSD from trying to purchase Supercross 2017 tickets (in Oakland). Ticketmaster's computerized seat picker would not let me pick seats in the area I wanted. After 7 days of trying to reach a human, I finally complained online to "fan support" and was given a special code and # to call. If Ticketmaster isn't going to allow access to a human, the least they could do is do a better job with their online seat picker software. I would have even tried to talk to someone in a foreign language, country. Terrible experience.

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Sam - 161 d 12 m ago

0

I am having the same issue with Supercross tickets in Texas. I tried calling because the website only lets you chose "Best Available". Forget that!

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