Information, reviews and public commentary for US companies

 

Ticketmaster

Rating
0.276316
Web
www.ticketmaster.com
Related
Live Nation Entertainment, Inc.
Address
9348 Civic Center Drive
Beverly Hills, CA
90210
Phone
(310) 867-7000
Twitter IDs
@Ticketmaster
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Pissy - 16 d 47 m ago

1

Don't resell on verified tickets!! Sold tickets and now no money repaid! Been going round and round for a few days after holding on the phone for hours --- only to be transferred to another person who says well you'll will just have to wait and see because I can't do anything. Use Stub Hub!!!

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Nathan Liss - 44 d 8 h ago

1

Something needs to be done about this crooked monopoly of a company they have false ever ties things on the resale websites that say that money transfers take 7 to 10 business days and this is not true speaking to their employees they only process things on Mondays and Wednesdays so if you resell your tickets you're probably better off just taking the check because no one at this employer does their fucking jobs Sean kelly is the manager of the resale Department and he is a crock he is terrible when it comes to customer service and basically tells customers to stick it look at all these reviews employees know they treat customers like crap you guys are a terrible company and you need to be taken down

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Eagles Pre Sale Rip Off! - 46 d 10 h ago

0

What is with Ticketmaster?? Do they simply not care? Do they sell so many tickets that they no longer feel they need to be honest with their own clients - us the ticket buyers??

I went to purchase The Eagles pre- sale tickets, I was on line the EXACT moment the tab became available - and then there were no tickets? How is this possible?? They advertise a pre sale - for 0 product!!!

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MOTIVATED TO HOLD ticketmaster ACCOUNTABLE - 52 d 8 h ago

0

My 3 sons and I had a very disappointing experience at PPG Paints Arena on Dec. 28th, 2017 at the WWE Live Event. I bought 4 very expensive tickets that were advertised on the fronts of your 4 tickets I purchased as follows: "Front Row/ Ringside"; however, when we got to this event we quickly learned that we weren't in fact sitting Front Row/ Ringside at all. These tickets and other items from the WWE brand (t-shirt & headbands of WWE characters) were bought as Christmas gifts for my 3 sons and presented as such on Christmas Day...I mention this so you can understand my overwhelming disappointment when we got there and found out that the WWE and PPG Paints Arena had moved our seats, taken us off of the rail and out of the front row without any notification and/or refund or explanation. I spoke with a security guard and agent for PPG Paints Arena that night and he brought over the ringside security guy for the WWE who advised me that it "was what is was" and that I needed to call and file a complaint with Ticketmaster & the WWE. And that is why I am emailing you today. Did my boys have fun? Sure, I hope they did because I remained positive, but they were letdown because they believed they were sitting FRONT ROW. Was I extremely disappointed? Yes. I paid lots of money for tickets that were advertised as something that they were NOT. This is not fair, this is unfortunate and me and my children did not deserve this to happen to us, let alone around our Christmas gift. I spoke with someone so far from Ticketmaster and because I purchased the tickets through Stubhub, Ticketmaster is not willing to accept responsibility for THEIR screw up. I am refusing to accept this because Ticketmaster is responsible and admitted they were responsible for the design of the tickets, for the words placed on the tickets (including "Front Row/ Ringside), and for the creation of each of the 4 tickets I purchased & the Ticketmaster customer representative I spoke with admitted Stubhub is NOT responsible for any of that. This is unacceptable for a large corporation to act like this when 4 people's (3 children's) experiences were altered by Ticketmaster and PPG Paints Arena's own wrongdoing, not the purchaser/customers. There is a reconciliation/ refund/ just due compensation, something due to make this right for me and my boys and Ticketmaster has the audacity to choose to separate themselves from any accountability. I am bewildered and pretty much over it...it is unfortunate that a large corporation would take money from a hardworking teacher and admit that they were responsible for the inconvenience and disappointment it caused to me and my 3 sons under the age of 13 and still not do anything to compensate and/or make right for the poor experience/letdown. I am calling corporate, I will call my attorney, and I will also be contacting my local news agency & blast this experience all over social media (if this isn't made right quickly).

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Ryan - 54 d 7 h ago

0

Paid for tickets thru (hidden) email, which is Ticketmaster email, which was a fan to fan sale. When got to gate they said tickets were fake, three days before that I called Ticketmaster and NFL exchange and they verified tickets were legit and good tickets. Called ticket master and NFL exchange and neither them will help and point fingers at the other company. These tickets are thru Ticketmaster and they will not do anything about it, but put the blame on some else. Will not reimburse or get me knew tickets for another event. Nearly as bad as Comcast, which is most corrupt company in the United States. Looks like Ticket master is following in there footsteps. Thieves and corrupt.

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Liars and Thieves - 56 d ago

0

Thieves and Liars. I bought a ticket to a game and paid for parking fifty bucks. They never put the parking on the ticket and I had to pay for the parking again at the event. Ticketmaster never refunded my money after over 20 emails. Then I had to buy a ticket to an event that was cancelled because of equipment failure after 23 emails they still refused to refund my money. They are liars and they are thieves.

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Furious - 56 d ago

0

what a complete rip-off. I paid for tickets to go see Mannheim Steamroller in Riverside California. The event was cancelled. I have sent 21 emails trying to get my money back and Ticketmaster refuses to send me my money. They sent an email that says they are refunding my money then they send another email saying that they can't refund my money because of the account number then they email and they say they see that somebody else has refunded my money then they send another email saying that they might refund my money then they send another email saying that they see that somebody else might refund my money. Meanwhile nobody refunds my money it's simply criminal behavior and there's no one to talk to because everything goes to this ridiculous email.

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Pissed Off in Corona - 64 d 6 h ago

0

I paid for tickets to Shen Yun on Dec.on 08th 2017 to be given as a Christmas present for family. On Dec. 22nd I had not received the thickes and was told they had been mailed on Dec. 15th. I talked to a Ticketmaster person who told me that he would cancel the bar code on the missing tickets and E-Mail me printable tickets and I would have them in 10 to 15 minutes. The E-mail never came! I called back and was told that they were not allowed to E-mail me the tickets for the event at the venues request. To add insult to injury they told me that they had canceled the bar code on the tickets that were lost or slow in the mail so all they could do was send out the tickets again by UPS but could not do that until after Christmas.So much for the gift to my family member. !

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Class action suit - 70 d 7 h ago

1

Anyone go and see that joke of a so called concert of Celine Dion over Thanksgiving. She went on and on for it seemed like 30 minutes about how she hurt her back so bad that she had to cancel Wednesday show. Why wasn't Friday's cancelled. No one wants to see a stiff who doesn't change her outfits and boring! Since Ticketmaster won't refund my money, going to file a class action law suit against the permoter, Ticketmaster, etc. If you want to join me, please email me at (hidden)

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wouldlikecustomerservice - 78 d 7 h ago

0

On hold to try and figure out how to change my mobile tickets to printed tickets as phone numbers may change. Not only do I have to hold, I have to continute to enter "3" to say I want to hold.

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Ed - 110 d 3 h ago

0

Tried to get a hold of "customer support." Used option to have them call me back, in about 15 minutes. NOTHING. About 11/2 hrs. later tried again, with the same call back option. NOTHING!

"Customer Support" is an oxymoron!!!

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Stop Ticketmaster/ Live Nation monopoly!! - 110 d 10 h ago

0

Don't use their call-back function when on hold. They never tell you the real amount of time you'll be waiting. it's better to stay on hold with the customer service line. But plan ahead to have something to multi-task while waiting on hold.

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Anonymous - 114 d 15 h ago

0

Your staff had messed

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Nicole Roux - 128 d 5 h ago

0

NFL Ticket Exchange is a SCAM ! I posted my tickets for them to sell, they sold them... but still haven't paid me for them. They have given me the run around saying they had a technical issue with their system that paid out funds as sellers credits instead of to the actual seller. Bottom line is they sold the tickets, the received payment for them including their fee's and months have gone by without them paying me for those tickets ! To make it worse they wont even tell me when I will (if ever) see that money !

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Edna Fay Duffield Summers - 152 d 8 h ago

Since your company is one of the NFL sponsor, I'm boycotting your company and the NFL until the disrespectful actions of those players that refused to stand or stayed in the locker room during the playing of our National Anthem. What they are doing is disgusting. You should pull your financial support immediately from NFL teams that are participating until those players are fired or punished for those actions.

I will consider your actions on this as decide to buy theater tickets.

Thank you.

Flagged for review. 
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kl - 141 d 8 h ago

0

OH GEEZ!!! Get a life! There are other reasons to hate ticketmaster, first being their lack of customer service!!

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Tom Dowdy - 151 d 7 h ago

0

Dear Sir/Madame

I am very disappointed in the actions of an organization you are an official sponsor of. I believe National Football League is permitting, if not encouraging its members to openly disrespect our flag, country and all they stand for. I hope you will reconsider you sponsorship as I will not purchase goods or services from any company that does not support our great country. Also please know I consider your silence as complicit support for these actions.

Regards

TDowdy

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KL - 141 d 8 h ago

0

OH GEEZ!!! Get a life! There are other reasons to hate ticketmaster, first being their lack of customer service.

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Bohemo - 162 d 9 h ago

0

All this company is designed to do is to COMPLETELY fleece their so called "valuable" customers.

They just tried to charge me $100 each for tickets to a Black Rebel Motorcycle Club concert that I was able to buy at Amoeba music for $35 each. The show is general admission and is not sold out yet.

They send you emails stating advance tickets available, and they bait and switch stating that those tickets are going but they have a "platinum package" available. I'd gladly pay the artist more for their tickets, but never want to see a DIME go to these scalpers. People need to pay attention, stop using these guys and help put them and live nation out of business. They are complete leaches of society.

Buy local at the venue whenever possible!!@

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Fed up Employee - 163 d ago

I've worked in Pharr,Texas at the Ticketmaster since 2015. Our policies are designed to protect our investors and not much else. As a matter of fact during my training class we were told the investors were more important to the company than actual customers. We have a monopoly on our business. I'm counting on Amazon to provide some legitimate competition for our company and then maybe we will start treating our customers like they matter. My boss is an authoritarian if I ever saw one. He sits behind a desk hearding us like sheep. But he actually never gets his hands dirty. He has the supervisors do it. I've seen this job turn decent people until shells of their former selves. Its a shame that a company with the potential to do so much good in the world is being hindered by greedy leadership. At some point when serious competition is presented our company will have to reform or go the way of Blockbuster.

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TicketMaster - 164 d ago

0

The employees the Ticketmaster are inconsiderate not very smart make mistakes will leave you on hold over and over. They screwed up my order I lost my tickets and they charged my credit card almost $900, which I confirmed. I was on the phone with at least 5 people over a two-hour period and then left on hold for more than 23 minutes.

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Buddel40 - 173 d 7 h ago

2

They need a new verified fan process , standby should come before fans who already got tickets to Springsteen on Broadway are eligible again. Check your Twitter page not even decency to respond to their fiasco.

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jeff - 171 d 6 h ago

1

you are on the money They go through an act to be fair and do the opposite a week later

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NOT IMPRESSED - 174 d 12 h ago

0

I am a U.S. Open season ticket holder (a box) through which Ticket master has made many thousands of dollars. Most recently, due to systemic failure at Ticket master, tickets were unable to be edited or removed fro at least 3 hours. I have screen shotted my phone which reveals that I attempted to call ticketmaster well over 10 times to rectify this mistake. They expalined to me that they were there all day and that it was my problem? They offered to wave their fee for 1 ticket sold (about $50.00 (my loss is $500.00 I am extremely proficient after 10 years of selling tickets electronically and there was no human error involved. The fees that ticketmaster charges are exhorbitant. Even the people I spoke with at ticket master, the lower level employees thought the suggested outcome was absurd. Im extremely convinced that supervisors there are trained (much like insurance companies like "The rainmaker") to thwart any attempt for equitable compensation, just like the movie. As afromentioned, my loss is $500.00, they offered to return $50.00 only on my next sale (NEXT SALE!!!) Yeah sure, So, if I continue to use them they will return to me 1/10th of my loss while still making on the other 5 tickets (I have 6) We all know that these ticket companies take no principal positions and yet make 15 pct on each side of the transactions, his is a DISGRACE. I have removed all of my tickets from the site and am in contact with senior people at The U.S Open already. Im not nearly started. DOnt be ripped off by this company.

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Annie - 177 d 14 h ago

0

Well, congratulations to you and Bruce Springsteen for setting up a "verified fan" code so that legitimate fans would have access to broadway tickets. How did that work out? Have you seen how many tickets are available on the secondary market already with significant profits to be made. So all that you really did was prevent some real legitimate fans, who were willing to travel across the country to see him, from buying tickets. Would it not be interesting to know what method you used to determine who would be given the code in advance of the sale of tickets. It would not be pretty nor would it not be without discrimination. And certainly there was nothing random about it. It's unfortunate that anyone should have to deal with you to obtain tickets for any concert, etc.

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