Information, reviews and public commentary for US companies

 

Ticketmaster

Rating
0.23913
Web
www.ticketmaster.com
Related
Live Nation Entertainment, Inc.
Address
9348 Civic Center Drive
Beverly Hills, CA
90210
Phone
(310) 867-7000
Twitter IDs
@Ticketmaster
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Papoo - 1 d 14 h ago

0

The most pitiful organization. Will never use again.

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Lies and false prices for Paul Mc - 34 d 14 h ago

0

Why the hell am I waiting 18 minutes to get rid of the emails?

I left corporate a message I will sue them for harassment, and I will; and I am trying one last time for c/s.

I am also recording this call. The message for Paul M is that the Garden has tickets starting at $83. They are $163.

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MoMoney - 21 d 15 h ago

I am a Ticketmaster executive director. Believe me we don't give a shit about your calls. Call all you want!

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Tera - 15 d 9 h ago

Agreed... they don't give a shit because they don't have to. They make money and will justify it however they choose. When you have a monopoly you don't have to care how your customers feel about you. I hope they get sued. AGAIN.

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Anonymous - 13 d 17 h ago

Wow that's very unprofessional sad

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Michael - 6 d 16 h ago

0

You are a Fucking Queer

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Ticketmaster is an abomination!!! - 74 d 9 h ago

Doesn't someone at Ticketmaster read these reviews? The only reviews worse that I have seen were concerning Atilla the Hun, and at least he got one or two stars.

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Tera - 15 d 9 h ago

I doubt they read them at all, as evidenced by the way things don't change.

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Tera - 15 d 9 h ago

0

I just got off the phone with your "ESCALATION" department and am more pissed off now than I was before I talked to them. I spent $1,000 on tickets in Feb. for different shows and had a messed-up experience EVERY TIME. There is something definitely amiss, and it's too lengthy to explain here. I will just say this: your "escalation department" is a joke. All they kept doing is repeating the same thing in a totally condescending tone: "Well, you agreed to purchase these tickets and they are not refundable". FUNNY..because paid for them in February and have not asked for a refund. A REFUND, I told them REPEATEDLY-- is NOT why I called. So entirely ticked off right now can't see straight. All I was trying to do is tell someone who would listen (what a joke)-- that full disclosure is a good idea on your online ticket sale website. The public deserves to be able to make informed choices about what they buy. When they don't have all the information, or the information is subject to change-- THAT should be disclosed. You'd have a much lower rate of dissatisfaction. Further-- ticketmaster blamed the show promoter for the problem I told them about, but when I asked how to get in touch with the promoter to lodge my complaint, they refused to tell me, stating that ticketmaster IS the point of contact. Whatever. Your business practices suck and I am considering filing complaints with the Better Business Bureau and the Bureau of Consumer Affairs.

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Cheryl Russell - 15 d 15 h ago

0

I just wanted to let Ticketmaster know, after 20 tickets being deactivated or messed up by your customer service, I purchased another set of tickets for the Buckeye Country Music Fest which totaled 24 tickets purchased for the SAME SHOW.......I got in with my crappy seat tickets I bought and used a pair of the deactivated Club seat tickets to get me into the Club section, so to no avail I still had a great time (without your help of course), you seriously need BETTER customer service reps...if you hire for Ohio let me know, I've worked in customer service for 21 years.

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Anonymous - 18 d 16 h ago

0

Ticketmaster your customer service sucks. Everybody did that dealt with today were rude. I got tickets through you guys and my event was canceled. You guys did not tell me it was canceled. And you guys did not tell me you refunded my money. How I found out it was canceled was because My husband bought tickets last night and was going to buy tickets to the event I bought tickets for. You guys said you sent me an email I never got that email.

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TM - 20 d 13 h ago

I think a lot of you see yourself as entitled and quite honestly, half of you are pricks. As a customer service rep, the way you guys talk to the CRs and degrade them because you can't have things "your way" is disgusting. I had a man threaten to MURDER. ME. over something that was out of my control. CRs follow protocol per supervisors, who follow protocol per management and so on. Maybe stop treating your CRs like pieces of shit because believe me, nothing is more painful to me than having to tell somebody their refund request was denied or whatever.

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CHERYL RUSSELL - 25 d 20 h ago

0

I seriously think your company owes me front row seats to a concert that I have been trying like hell to get tickets too for the past 8 months. I have 16 TICKETS sitting here in front of me that I want to break down and cry. You have either messed up my order (sending me the wrong seating) or cancelled my tickets because I am on a payment plan which I NEVER wanted to be from the beginning. So, after 12 tickets I thought I was through and had seats that first started out on floor level then NOW I am all the way at the top of the stadium because 8 months later, THERE ARE NO GOOD SEATS LEFT. Where can I PLEASE apply for a job in Ohio for Ticketmaster reps? You seriously need some better customer service reps. I have worked in customer service for 21 years and I am a damn good rep. I may contact an attorney because when I call later to Ticketmaster and IF you cancelled my third set of tickets again..........I WILL BE FURIOUS. How can this possibly happen? I am BAFFLED BEYOND WORDS!!!!!!!!!!!!!!!

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Anonymous - 28 d 15 h ago

0

Your service is the worst...I will never use you again ..and I am passing it on

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Daniel - 28 d 17 h ago

0

You have a major can of worms. Kathy Griffith, acting like one of the terrorists of ISIS; put out a video of her staring at the camera and slowly raising her right arm which held a bloody mask of the head of President Trump. Dont know if you care or not but this is a federal felony and she may be in prison very soon. A plethora of her venues have already cancelled her shows and now the Secret Service is involved and they have absolutely no sense of humor in items like this. And anyone who she is with, like you; can consider themselves to be under investigation as well. So it very well will help your reputation to stop selling her tickets. Or you can continue and be placed on a national boycott list. I mean really, how bad does this have to get to have even Cheslea Clinton decrying Griffiths actions and condemning them? The choice is yours.

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Proud to b pittsburgh - 30 d 5 h ago

0

U suck, hope to c u in a class action suit!!!

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Rip-off charges. I suggest a boycott to get the charegs down! - 34 d 14 h ago

0

Crap and rip-off charges.

Had it not been the last Ringling Brothers show, I never would have paid about 1/3 the price of the ticket in the way of charges. And I printed the damn ticket out!

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EFFYOUTM - 43 d 10 h ago

0

I HATE TICKETMASTER!!!!!!! Its a monopoly having to use Ticketmaster OR Livenation with limited or no other choices to pick from. BEWARE - my Ticketmaster account was compromised and the tickets I had purchased 6 months in advanced were then resold through a 3rd party reseller. THEY HAVE DONE NOTHING TO remedy the situation or offer any explanation or resolution. They suck and so does everyone who works for them. I hate companies like these that are so large that it doesn't seem that anything or anyone can bring them down. They practically got away with the lawsuit considering how the only vouchers that ended up working were the $2.50 ones. What a joke. GO EFF YOURSELF.

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Cheryl Russell (my real name) - 37 d 5 h ago

0

Right so much for CUSTOMER SATISFACTION!!

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Cheryl Russell (my real name) - 37 d 5 h ago

0

Ticketmaster, I am VERY disappointed in the way you treated me with a concert that I SO TRULY wanted to go too. I tried to order accessible seating (I am in a wheelchair) online for the Buckeye Country Music Fest which Kenny Chesney is MY FAVORITE country artist. I have never missed his performance when he comes to Ohio but this time, I am missing it BECAUSE OF YOU! I explained to a supervisor what happened to an online purchase of tickets that I made, telling him that somehow when I was searching for tickets it gave me regular seating tickets and I tried to get accessible seating, it said my total was $300 (plus fees) and asked if I wanted to do an installment plan which I thought would be great since my concert was far away. Only to find out my total was almost $900 for these tickets. The supervisor did not believe what I said and I was stuck paying for these tickets monthly until it was paid off. I paid in full, got my tickets.....ONLY TO find an email a month later sitting in my email stating my tickets were deactivated because YOU sent me the wrong tickets and that I had ordered accessible seating.......I was furious!!!!!!!!!!!! So, I called Ticketmaster back and explained what happened. The lady spoke to her supervisor and said the accessible tickets that I was to get was still $800. I told her I did not want $800 tickets so the supervisor at that point refunded my entire order and I purchased a set of tickets that I wanted for $300 (my ticket price on the face of my ticket says $79), I paid by credit card, asked the agent, "Are you sure these are paid in full?" She said yes......two weeks now before this concert is due and I get a voicemail from Ticketmaster saying, I still owed two more payments for my tickets (another $300)........I AM SO UPSET CRYING!!! You guys have put me through HELL with these tickets. I called Ticketmaster back and argued over my tickets and I told them to pull the call and listen to it, she said even if the rep said it was paid in full that it was an error on her part and I would still have to pay the other two payments. NOW I get an email NO CALL BACK like I requested after they listened to the call.........TO FIND OUT THEY REFUNDED my tickets again...........THANKS A LOT!!!!!!!!!!!! When you are at fault, you should ALWAYS remember CUSTOMERS FIRST! I want my tickets back!!!!!!!!!!!!!

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PJ - 42 d 11 h ago

0

We had ordered tickets from Ticket Master for a Broadway show for one of our clients when she and her husband was visiting New York. The tickets we ordered were for the wrong date so I called to exchange the tickets for the show the night before. Ticket Master charged me an additional amount to exchange the tickets which I agreed to. I was told that the tickets would be e-mailed to me in 20 minutes. I waited over an hour and a half and called Ticket Master back only to sit on hold for 15 minutes. Finally got to speak to a customer service person who told me that the wrong e-mail address was entered and that she would resend me the tickets in 20 minutes. Again waited over an hour with no tickets and had Ticket Master back to sit on hold for over 20 minutes finally to get through to customer service. Finally got a customer service person who said that they would e-mail me the tickets again and sat on the phone with me for 10 minutes until he said that the e-mail had failed. He said that he could send me the tickets via mail which I asked what guarantee do I have that they will send me the tickets. The representative said that Ticket Master makes no assurances except that they promise entree to the card holder. I explained that we are buying the tickets as a surprise for one our clients. I was told that they are not guaranteed entry just the card hold. I asked to speak with a manager and was put on hold for 20 minutes finally to get another customer service representative who offered to help. I informed him that I wanted to speak to a manager and was put on hold for another 30 minutes. Finally he came back and told me that the managers just went into a meeting and would call me back in 20 minutes. I said forget it just cancel my order and was told no that this was not a possibility. I agree to wait for the manager to call me back which ended up being over an hour. Finally when the manager called me back I went through the entire story. The manager said that they can ship me the tickets via UPS but there was no guarantees that the tickets would actually be shipped. I again said just cancel my order and refund me for the ticket price along with all processing fees. The manager said that they are not allow to do any refunds or cancelations since the vendor does not allow for that. I asked for who the vendor was and he refused to provide me with that information. When I asked what will the vendor say when I finally figure out who that is and call them. He said that they most likely will tell me to call Ticket Master. This is a fraud since that they will not cancel the order nor refund me for the tickets nor promise that they will sent to me. Basically they take the money and do not deliver the goods.

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S. Leroux - 42 d 11 h ago

4

I had a problem with my ticket refunds, got upset over the phone, and "Elaine" with "zys" number 809, totally went out of her way to take care of the problem. Thank you Elaine. I hope somebody higher up acknowledges her efforts. That is the only reason I am writing this.

Sonja Leroux

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T. Baker - 47 d 17 h ago

0

How about the disappearing tickets? How many of you have gone to purchase tickets online just as a concert goes on sale? The webpage selects tickets for you, you click to purchase, and they're suddenly gone! You refresh the page hoping the tickets are still there, but alas, they are not. Because of the rush of people to buy tickets, once you've refreshed, you discover that you can't even get back to a selection screen and you're given an error message that states, "Sorry, there was an error with search.

Try again later."

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A Christian Who Will Never Use Ticketmaster Again - 49 d 10 h ago

0

What exactly is ticketmaster trying to do with their survey? If you answer a survey after calling their customer service line, they make you rate the rep 1-6 with 1 being extremely dissatisfied, and 6 being extremely satisfied. Gee why try to get everyone to dial multiple 6's??????

6 is a VERY odd number to use unless you as a company are trying to encourage everyone to dial the number of the beast.

Is ticketmaster a satanic company?

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John - 48 d 14 h ago

5

Are you absolutely insane? LMFAO

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