Time warner came and dug around my house to put in new lines underground for what ever reason and hit a main power line and now I have no power because they had a bunch of un qualified people working for them!!! Now I'm stuck with no power in 40 degrees because now they won't send someone out to fix it !!!! And now I'm stuck paying a Electrician. I will be contacting the general, and better business Bureau along with my attorney!!!!!!!
To Mr. Jeffrey Bewkes, Chairman and CEO
I watch CNN and I believe you are making a mistake with your Jim Acosta. He is unquestionably disliked by most people because he is arrogant, mean spirited, antagonistic and a grand stander. Moreover he is disrespectful. He is a disgrace to your company's fine reputation. Get a heavy weight into that position. Mr. Acosta is a light weight and an incompetent.
Time Warner is by far the worst corporation in America when it comes to customer service. I regularly read articles like this showing how it systemically and regularly rips off customers. (See link). They have an absolutely sadistic voice tree that you can't get out of and they make it impossible-- or impossibly frustrating to reach a real person. Here's what they did to me. A bill paid online for 160.58 was not received by them. Therefore they thought i was behind in payments. After ONE HOUR on the phone with them, i was told to submit proof of payment. I sent in: 1) my statement showing that 160.58 had been deducted from my account on Oct. 11 and deposited into the same Spectrum account my online payments have been going for several years. 2) They replied and said "received, will get a reply in 72 hours". Then they turned the service off. 3) This happened TWICE. The second time i sent in MORE proof: Not just my personal statement, but the statement ON BANK STATIONARY, together with a LETTER from my Wells Fargo bank officer attesting to the veracity of the bank statement, and the fact that the 160.58 was indeed deducted on Oct. 11 4) They turned it off again. 5) This time, i went IN PERSON to the CHatsworth office, waited forever in line, and gave them my proof-- my bank statement, the bank officer's letter, the screenshot of my statement. They told me: "Well, we'll take the proof-- but you'll have to pay it again to get it back on. I did. So basically i paid 160.58 twice in order to clear my credit and get out of EVER having to deal with this company again. So much for rehabilitating your reputation for customer service. Now that i have cancelled my accounts, i am planning to go to California Smalls Claim Court to sue for 160.58. I plan to put the copies of the statements (minus my actual account number) online-- and to talk about this on Twitter and Instagram and Facebook. I have been on many talk shows and have written 15 books. I am fairly well liked and have been in the public eye for 27 years. I'm curious to see what a judge in small claims court-- and the court of public opinion on social media-- will think of my bank statement and bank letter proof. OBviously Time Warner couldn't care less
I am an independent voter....Acosta behavior is unprofessional, childish, completely
out of line.
How dare he put his hand on that young lady who was doing her job.
He has no respect for anybody and makes a fool of himself....then CNN management shows support for Acosta.
NO WONDER CNN CANT BEAT NICKELODEON OR CW IN THE RATINGS. WORST RATINGS AND CORPORATE TIME WARNER MAKES NO CHANGES TO THIS SLUG ORGANIZATION ,CNN.
WHAT IS CEO BEWKES DOING WITH THIS UNDER PEFORMING PIECE OF CRAP,
BUSINESS CLASS 101...WHEN BUSINESSES FAIL MISERABLY YOU CHANGE MANAGEMENT.
HOW ABOUT IT, MR BEWKES.
Jim acosta needs to apologize to the female intern ..he definitely put his left hand on her left arm to push down her arm..I am contacting your sponsors and female support groups to inform them of my dissatisfaction of your lack of management of your employees..
THE CNN REPORTER WAS WAY OVER THE LINE! HE ACTED IN TOTAL DISRESPECT OF THE OFFICE OF THE PRESIDENT OF MY COUNTRY AND IN TOTAL DISEGARD OF OF ANY CIVILITY !! I WILL RESEARCH ALL TIME WARNER MEDIA PRODUCTS AND MAJOR SPONSORS AND PESONALLY BOYCOTT EVERY ONE PRACTICAL!!
In my opinion Acosta is an immature child and Zucker seems ok with his childish behavior. I guess the question should be; why would any reputable company have them as employees?
Lemon mist go
Mr Bewkes, I use AOL and have used it for 30 years. Now that you own it you should change the media bias. They treat the media and information like you're writing to all Americans, not just 50% of people that like your flavor - people who want to hate the president and hate America. I think every conservative and most people who stayed with AOL throughout the years and are probably conservative should boycott and I am ssripusly considering terminating my relationship with Verizon phone because your media person formerly from The New York Times is hell bent on hurting America. I cannot understand why someone would not be happy that we have a great economy that everybody is working and all the food stamps that we're getting people off of and getting good trade deals to bring money back to America to maybe help inner-city children get better opportunities and why this person is hell-bent on spreading only their word and their opinion on everything. Try walking in our shoes and seeing the news everyday you go on your AOL Mail.
First, my deals are trash and will hurt the economy more than anything. Tariffs will kill jobs here. Most lilely yours.
Your decision not to terminate Samantha B will cost you. How can you people allow her actions to go unpunished ?
Don't worry about it ? The American people will punish her and you.
Good luck ! Liberal Fucks !
Your decision to continue to be a piece of trash will hurt you in the end,
I changed to spectrum after a lot of negative reviews and yes I should have listen. They told me that they would buy me out my my contact and all I have been getting now is a lot of excuses and now Im about to go in to collections ecause of them but I cant talk to anyone but Im about to go to BBB cause thia is not right!!!! I could still be wit Verizon and not have this fee
I am Tynisa Leonard a Spectrum/Time Warner cutomer here in San Antonio Tx. I'm disappointed thoroughly with the service's I've been recieving from your company as my cable Tv and internet provider. I feel that something should be done to resolve the issue of not being able to receive the service's I've already been charged for yet are unable to utilize.
I will be boycotting your stations until you terminate Samantha Bee I don't understand how a company could continue to employ a person that uses such vulgar and disgusting language you should be ashamed of yourselves for letting her continue her show. I have contacted your sponsors and advised them I will be boycotting their products as long as she is still employed . I see that other people have contacted your sponsors also,
I was on a contract with Time Warner and never a problem until Spectrum took over charge me more money tell me they were combined with Time Warner I got behind tpayment I'm on disability now I'm in collections because I couldn't afford the payment since this new company said they had to raise the prices this is not right
The fax number for Time Warner -corporate- in NYC is (hidden) - they closed the old ones. Sneaky too, they even shut down the operator, so the 8200 number above won't work.
The Coach ads: he has a way of showing up uninvited in peoples homes, I can only imagine the reception
he would receive were he to show up in Oscar Pistorius' condo. You may be in the market for a new
What the Hell happened to the show i watch in 13 JUDGE JOE BROWN JUDGE ALEX ............................
YOU TOOK THEM OFF WITHOUT WARNING AND REPLACE THEM WITH THESE DUMB ASS PEOPLE THEY ARE ENOUGH TALK SHOW I AM ONE PISSSSSED OFF CUSTOMER FIX IT
We have recently added Time Warner internet to our apartment. When my wife and I got on the phone with them to explain what we would like: Basic broadband internet. No phone. No Cable. The salesperson wouldn't take our choice as the final decision! He kept pushing us to add cable as well. It seemed like he couldn't fathom how anyone could not want cable in their house! We tried to explain that we live a rather simple life. We rent movies. We go to the library. At most, we stream Netflix. But we just aren't fans of bugging out in front of the TV for hours a day. Neither of us have the time.
After fighting for our simple request to purchase internet for several minutes, he finally signed us up. I have to say that I always thoughtthe first rule of providing excellent customer service was to listen to the customer. This guy had a hard time listening. It really made me wish we could have gone with another company, but TIme Warner has a monopoly where I live. If they had a little healthy competition, perhaps they would learn to better train their customer service agents.
*Ahem* @TWC RT @Jared_Burleyson: Stupid local blackouts in stupid Washington effecting us in stupid North Carolina.
Awesome service yet again from @TWC. Internet out yet again. 4th time in the past month. Time to look for a new provider.. Any suggestions??
A BELATEDCONGRATS on 20years @TWC! :) It's kinda strange that a stormMIGHT affect FL EXACTLY 20years after Andrew isn't it? :) @mikeseidel
Came home to a new theme on my @TWC #TimeWarnerCable #DVR. Button presses still need sped up to match #DirectTV performance, but #ItsAStart
@TWC, I want my soccer. Please add beIN Sport to my channel lineup. Location = North Carolina