The worst company to have a mobile plan. They trick you when there's a promotion, you charged for services that don't need to be charged. Customer service is worst to be able to to a representative and even to talk to a manager. We sign up for a plan and a month later our bill was double than what they told us at the store.
T-Mobile took money out of my bank acct. after I closed my account within 24 hrs of opening it. I told the sales person to make sure they deleted my credit card number and they told me they did. I called customer service and they told me they would refund me the amount. Well, they only refunded part of my money. I am going on three weeks and still no money. I call at least twice to three times a week and customer service reps tell me they are expediting my refund. Their accounting department keeps rejecting the refund request. I am getting ready to sue them in a small claims court. I mailed my demand letter yesterday. . . . .. . .
Same thing happening to me! Since January and it's March!!! I'm calling corporate on Monday!!!
What is corporate number. I get a different answer every time I call customer service.
Yes, they suck especially if u cancel with them. Such bad ethics!!!! And still not getting a call back
I will never recommend T-Mobile to anyone. 2 months ago I walked into a local store for service, went through the process only to find out I needed to pay 1900 to start service which is absolutely ridiculous and not competitive since I went right down the street and got service through sprint for little or nothing. Now today I received a bill for $249.91 from Tmobile even though I didn't walk out of there with a phone or any kind of service I have been getting charged since that day for service I do t have . So today I called their customer services to try and get some resolution only to be told I need to go back to that same store and waste time out of my day for something they did. Unbelievable. So you commit fraud and expect me to work to clean up your mess no thanks. Better fix this . . . . . . . .
I am a valued customer and when I came over to your company was super excited now so sad to the pointe that this has caused me distress and great sadness. I have paid all bills on time and great shopper!! I was on phone because i could never figure out my billing and why I was charged so much so I had finally put a call in to customer service and got help from a pretty nice guy that was trying to fix it but because of you policy of things only being handled at the store they could not pull up my agreement. So I ask to speak to another person who was so rude she made me cry treated me as if i was a customer expecting a handout and short rude no empathy whats so ever. I feel bad that she is even in her position because of her I now want to leave the t-mobile......
Go ahead and leave. It doesn't get better!
Horrible customer service. Account is not secure. I have wasted money, time attitude and strength with these demonic bullshitter. I guess since they su...pport child trafficking and Organ harvesting fuck the good ones.
This is a "NO Customer Service" (CS) company. Incompetence and irresponsibles. The hole system is broken. Customers unable communicate with CS by emails which allows representatives to promise everything and produce nothing - no documented actions, just verbal nonesennses. I'm trying to get my refund as of today for 6 month and still not received it.. . .
This company is horrific I am putting in a complaint to the better business bureau. you've done nothing for me.I've been harassed and threatened at the stores I've been thrown out of stores just to go in and ask them technical support questions and help. You people have completely harass me. . . . .
Why isn't T-Mobile protecting the employees on the frontlines from contracting Covid-19?! I have friends and family that I am worried about who are still working in the stores daily in contact with customers. This, while those higher up the ladder are in isolation working form home! T-mobile needs to be proactive and protect their employees as well as the public. BE RESPONSIBLE! Keep your employees safe!. . . . . . . ; . ;
Amen. We have one of those workers in the family. They shut down call centers in other countries and leave the US open to take care of business. Come up with a plan, T. Your customer call center people are not health care workers and you're not providing them or their families protection. Illnesses passed through call centers rest on corporate shoulders of people who won't show up to work in Bellevue. Cowards.
Worst service ever tech support 3 days 9 hours run around so stressful these are not experts.
Very very bad company.
did you call corporate? if so did they help in any way? I am having problems regarding a BOGO promotion and not being honored now I may be stuck with a 2,000 dllr bill
I ordered a phone & had it shipped to their location, was tracking it & it said it was on its way & later on it said that the receiver cancelled & refused it & sent it back, without telling me, never called me ! Was very happy with the staff at this location til this happened !. .. .
T-mobile is the worse company I have ever had to deal with. leaving their customers without a clue. I was on the phone on hold with bad music and a recording for 6 damn hours with no one ever coming to the phone. So I decided to try back the next day, only to be faced with the same thing. The customer care Dept is horrible, leaving the customers with no answers. Im totally in awe after being a long time customer. I will definitely being looking for another phone company at this time to support my needs. This is the totally ridiculous. At least let your customers know that you are not taking calls at this time don't just leave them on hold. .. . . .. ..
My name is Taddeo from Durham NC, I want T-Mobile to unlock my phone. I fully paid for it. Why are you asking me for$100.00 more to unlock my phone! I don't like your services. T- mobile agents don't help me. I am going to call headquarters., , , ,, ,,
Was loyal customer for 15 years and always paid on time (autopay). Switched to another carrier and they sent me to collection less than a month. 2 weeks to be exact. That is crap. Called and supervisor says if u dont pay when you cancel that's what they do. I did pay! And second, I called a week prior and the day of to see what final bill was and they said nothing but if owe for equipment, I'll get a final bill and can pay then. If that's the case, then why send to collection and ruin ones credit. And on top of this coronavirus crisis. Seriously, how heartless is that and how bad ethics practice for Tmobile. So, this should be fixed when this was tmobile error!! This is wrong! . . .
It's appalling that you all claim you're an essential business. . . . . .
I cannot agree more. All mobile carriers are the same when it comes to customer service but I have to put T-Mobile on top of the list. I stopped their services in December 2019 and moved to another carrier. For a period of time, I had to pay for both carriers due to their billing cycle I believe. Now for the past three months, due to my over-payment, they are holding my $100. I have made multiple calls. First they told me that I had to wait for one billing cycle and that a check would be mailed on February 19th. It is already March 25th and I have not received my refund. I cannot get through to their customer service. I am sure that they are going to blame it on COVID-19.
During the Coronavirus one of your stores In Anaheim on State Collage Bld, was outside under a Tent selling cell phone., , , , ,
During the Coronavirus one of your stores In Anaheim on State Collage Bld, was outside under a Tent selling cell phone.