Information, reviews and public commentary for US companies

 

T-Mobile USA, Inc.

Rating
0.855175
Web
http://www.t-mobile.com
Address
12920 Se 38th St.
Bellevue, WA
98006
Phone
(425) 378-4000
Fax
(425) 378-4040
Twitter IDs
@Tmobile
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maryjane - 4 h 48 m ago

5

hello goodafternoon my name is maryjaneiam a customer of tmobilei purchase a phone with you guys and the ref that who help was very helpful and very professional answered all my concernedhis name is Jamelle ID# 470634 he is very helpful i was mad the first time i called a wrong ref customer ref gave all wrong information and promotion that you have i know that is somethingwrong when i called back and i spoke to Jamelle gave a right information and he know what his talking about im very happy because his very helpful he explain very well thingsi need very happy and satisfied and then the next day i purchase a samsung galaxy tabs6 at the store because i could get your ref which is jamelle so i decide to purchase it to the store. but now i want to upgrade my fiance phone and purchaseanother table im interested purchasing a ipad 7th and i have to put down a $171.00 i really want to buy but a tablet and add a service but putting money down i just want to know is there away you can do to lower the prices iam upgrading my fiance phone and buy a table and add service i already bought 2 device from you guys i just want to know if there a way you can wave the down payment put or credit to my next bills or lower the money down.. if you can do it i would like to request to your ref Jamelle to contact me and help me with my purchase thank you hope hearing from you soon Maryjane Jane (hidden)

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Finding new service - 6 h 24 m ago

0

I have been calling customer service for over a year to get my account to what I was promised at the store. I have been lied to or they ignore what I am saying. Even worse their customer service is over seas, so u can't understand a damn thing they say. T mobile has become the worst company to deal with ever.

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The new commercial with the Mother and Son is horrible. It makes black people look so stupid and the mother's voice is horrible. She can't even pronounce her sons name, Anthony, and she says Antny!! T-Mobile^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 T-Mobile^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 T-Mobile^^H#E#A#D#Q#U#A#R#T#E#R#S^^+1;8;8;8'234:2:9:9'9 T-Mobile^^PHONE^^NUMBER^^1;8;8;8'234:2:9:9'9 - 61 d 16 h ago

The new commercial with the Mother and Son is horrible. It makes black people look so stupid and the mother's voice is horrible. She can't even pronounce her sons name, Anthony, and she says Antny!!

,., . . .,

Flagged for review. 
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Anonymous - 59 d 17 h ago

IT WAS a GOOD company. I HAVE a brokd phobos hfor OH. Three month's now. Bdsides by maguc MY plan WAS errazen THE MY agreement WHICH WAS MY recent AS well AS notre i WAS on auto pat THAT west to luther space. Plus other THINGS.

NOW TO MY screwed UP iphone. NOT given ANY solution. At ALL. I type correctly AND WHEN folkz set the IT languegepast pluton. AS YOU SEE IT changes CORRECT det spellinc. I WAS urteren AN UP garde?VERY much srealing FOR I sold phobos problbally before YOU WERE born. In retail YOU KNOW their ARE exceptiones TO every tule.

I WAS WAS TOLD TO SEND IT back i world NOT BE lelt a phone a phone

Now i WANT a new phone. I WAS TOLD LG WOULD given ME a new phone BUT they refused. YOU AND I delt WITH ANOTHER i HAVE NOTHING TO SO WITH YOUR agreement. I DO NOT WISH TO her ONE word ABOUT refurbished. You/ Alli electronic.. . ,. . ,.

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Anonymous - 59 d 17 h ago

D company. I HAVE a brokd phobos hfor OH. Three month's now. Bdsides by maguc MY plan WAS errazen THE MY agreement WHICH WAS MY recent AS well AS notre i WAS on auto pat THAT west to luther space. Plus other THINGS.

NOW TO MY screwed UP iphone. NOT given ANY solution. At ALL. I type correctly AND WHEN folkz set the IT languegepast pluton. AS YOU SEE IT changes CORRECT det spellinc. I WAS urteren AN UP garde?VERY much srealing FOR I sold phobos problbally before YOU WERE born. In retail YOU KNOW their ARE exceptiones TO every tule.

I WAS WAS TOLD TO SEND IT back i world NOT BE lelt a phone a phone/ ./. / / /.

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Anonymous - 57 d 9 h ago

r a mailing address to send the payment. Unforunately no one in the store knows how to address that question. During the brief time I was with the company as a customer it was terrible. It seens like no one in the company knows anything, but how to sale a product and once that is done, they could care less if you are happy or not. I just want to pay off my account, so that I can wash my hands with this company and at this point I am very unhappy with the service and the customer service they have provided.

This all started with a dispute I had with my bill. I had contacted the company and was able to speak with someone at the home office. They told me to reframe from paying the bill until they could look inot the matter which is what I did. A few months went by and I received another bill which had gone from 500.00 to 1500.00. I contacted the office again and still no response from anyone within the company. I was getting nowhere with the company, wich led me to this page and my comment about the company.

I have been getting the run round every since I became a customer with this company when I had a question(s)

When I did get a response it was in the form of a letter from the COLLECTION AGANCY., ., ., ;l ;l ,. ;l ,., ;l ,. ;l ., ;l

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Anonymous - 55 d 18 h ago

my account and get a response OOPS were having problem on our end my service got disconnected, will look into another carrier and close my account and dispute early cancellation prorated cost.., ., ., . ., ., ., . ,.,

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Anonymous - 54 d 18 h ago

Hi I am a current member of T-Mobile and we are having issues with an order we placed on the 4th of may , the money was already taken out of our account and still nothing after being promised it would be shipped 2 days guaranteed. Also i know if Tmobile charges you they are to send out the product right away we still have not received the product and the date keeps changing ! How is this possible this is unacceptable and I think this needs to be escalated to someone who has the authority to get something done about this issues . We have contacted and spoken to supervisors, managers who are stating there is nothing they can do to speed up the process which is a horrible thing to say to someone who has been promised and guaranteed. We have been loyal members and for a while now and just to think someone could charge money but the member does not receive anything is horrendous, unethical, and very unsettling., ., ., ., .,. ,. . ,.,

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Anonymous - 54 d 7 h ago

The only complaint I have, is the way you guys are going about billing with covid 19 around.. you guys have been an awesome company to be with, but you say your working with everyone on their cell bill that's great. holding the pervious balance to be paid is not great actually I think its pretty selfish. I have been affected pretty severely by covid, I have not been working so how would you guys expect me to pay the pervious balance along with the current bill.. my cell bill is outrageous because I have only been able to pay a little.. I think you guys need to put ., ., ., .,

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Anonymous - 53 d 17 h ago

The DOJ & the attorney general wants to know when customers are taken advantage of. This is a short story. Shop at the same store (Live close) the last five shopping experiences all five; when checking out sale prices doesn't match ( shelf to register) pos. All times, if I didn't remember, I would have been cheated. Every time I made a poinThe DOJ & the attorney general wants to know when customers are taken advantage of. This is a short story. Shop at the same store (Live close) the last five shopping experiences all five; when checking out sale prices doesn't match ( shelf to register) pos. All times, if I didn't remember, I would have been cheated. Every time I made a point to say im unhappy, this is wrong. The Fifth time was the last straw. I spoke to the General Manager; he listened to walked to the shelf (validation) then refunded the difference. I have my receipts, and of course, the other one's where caught at the registerthe last one I intentionally let it go obtaining a record of the overcharge. How would you like to hire me as a secret shopper? Reporting back as a customer sees your stores? This problem and others can be exposed to promoting better customer experience. Date of sale 04/17/20. Time 10:51 Store 3461

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Anonymous - 31 d 5 h ago

Did you get ahold of the DOJ BECAUSE I WANT TO TOO

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Anonymous - 53 d 8 h ago

ment online and the system is crap. Also i have requested a copy T-Mobile;s W-2 form an,m ,m ,m

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Anonymous - 50 d 18 h ago

There is a person in Vista redirecting phone calls. Is there one available such as President phone? Help me I am not sure that is legal for anyone to own one except the U.S. President and then there are laws to protect every person's right to privacy. Right? Please un ,. ,. ,. , .,. ,mkllin

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Anonymous - 48 d 16 h ago

e is try to fluff fees and remove auto-draft discounts to make up for revenue. I just caught them. My bill is current but my bank had a glitch. I made sure the payment was on the system before the reversal. T-Mobile left the auto-draft but removed the discount.

They are trying to change during this chaotic/././././././././/.

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Anonymous - 47 d 17 h ago

solute zero customer service!!

To be co.,.,.,.,.,.,.,

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Karla - 45 d 12 h ago

0

Ghetto all around. This company is ghetto, horrible and so rude. They claim to make their customers priority and claim to value them? Its all bullshit. In fact they treat customers like a huge pile of dog shit.

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Anonymous - 24 d 38 m ago

0

Join The Fricken Club.

In Plumbing terms,

Tooooo Many Ass'w'holes. Not Enough Toilet Paper!

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Fasteddie - 20 d ago

0

I totally agree with you! I am in a battle with these idiots over a new defective phone. My phone is less than 6 months old however they want to give me a refurbished phone to replace it. I am not willing to except this! The WAR is on!!! Oh, also, T-Mobile likes to tour that they have a 5G Network but that is NOT true. I was told by 2 of their technical reps that they really don't have 5G yet!!! I am going yo do some research and find out who I can report this to and hopefully nail them!!!

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Anonymous - 44 d 17 h ago

ll my data from the old to the new then a password popped up. I spent 7.5 hours on 5/20 trying to get help. When I asked for a MANAGER I get a supervisor. NOT what I requested. Low and behold, problem isn't resolved and another $500 lost.

I am now trying to get information to return the phone and cancel our acct but no one will help me. Just keep getting transferred to a supervisor and I want to speak to a manager. I have tried going into stores and they are worse. I was told that there is nothing they can do and they can't help me. Its unacceptable to be treated like this.

T-Mobile doesnt value their customers or I'm sorry, walking dollar signs. They aren't important to the company. It's so sad that this is how they treat people. Making us go through hoops that we don't cause. On top of it, I had a sei, ,m,m , m, m , m ,m

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Patti - 42 d 6 h ago

0

I absolutely agree. I find it outrageously offensive

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Ellen Smith - 18 d ago

Try Straight Talk $49.00 per month for the last 10 years unlimited talk, text and internet. I have never had to call them except when I get a new phone. Their customer Service is wonderful. You can use your phone or buy one from them and they have monthly payment plans for them. I don't know about their family plans. My husband has company cell phone so we just needed one cell phone plan. Straight Talk had the best price then and I believe they still do. No contract! I've never had such great Customer Service.

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Anonymous - 41 d 17 h ago

don't remember dealing with such an inefficient business. I sit on hold and get a different response each time that I speak with someone. I am an elderly woman suffering from severe PTSD and I do not drive. I now have no cell phone whatsoever and I have been brought to tears dealing with customer service.

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Anonymous - 41 d 6 h ago

I need help getting my phone records, been to several stores, no results,. Please help,.,., . ,. ,

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Customer - 39 d 8 h ago

Really? You on here because of a way that she says someone's name? George Floyd needs more attention than this lol

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Anonymous - 34 d 18 h ago

merican people 5G is very bad for people plants animals. U need to do more research on 5G not from maine stream meadia they lie and its sad that all u phone places are pushing 5G on the American people DON'T 4get 2 tell the American people how 5G is very bad 4 people and u say you care about ur customers ur just worried about money and ur corporate pocket money b4.,.,.,.,

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Anonymous - 34 d 18 h ago

merican people 5G is very bad for people plants animals. U need to do more research on 5G not from maine stream meadia they lie and its sad that all u phone places are pushing 5G on the American people DON'T 4get 2 tell the American people how 5G is very bad 4 people and u say you care about ur customers ur just worried about money and ur corporate pocket money b4.,.,.,.,

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