Terrible Service. Enough Said!
BEWARE T-Mobile is running SCAMS. I bet they will get sued in a class action lawsuit soon...very soon. It's coming... Below is all my communication with them, but if you don't want to read it all here is in a nutshell: I have been with them for over 12 years with 2 lines. A business specialist named Paul Buckholts fraudulently made me add a third line to my plan with the promise that it is absolutely free. He even told me in an email to ignore the contract as it is "standard language" just sign it and he will activate the line. Well, I am being charged $45/month for that FREE line and T-Mobile won't do crap to fix their mistake. Which makes me believe the company has been doing this practice intentionally. Here is all my communication with him. I am directly copy & pasting from my emails with him: PAUL Hi Peter, I'm reaching out today to thank you for being a T-Mobile customer and to share the news that there is an absolutely incredible deal happening right now: Get one T-Mobile line of service absolutely freefor life. It seems crazy, and customers are asking why we are doing this. The answer is simple - it's always good business to thank good customers, like you, with something special. No device purchase or port-in is required. You just need 2 Voice lines to qualify for the free line. That's an amazing value, as the free line will save you at least $300/year. This offer won't last longso email or call all me today and I'll help you take full advantage. Best, Paul Buckholts T-Mobile Business Sales Manager T-Mobile@Work (423) 682-6455 Email: (hidden) MY RESPONSE: I may be interested. What is the "catch"? No text, or no data included? HIS REPLY: The text and data for the new line will be the same as the lines on your current plan. I appreciate your patience. I will contact you tomorrow (3/2/2017) and get your order placed for the free line promotion. The new line is free for as long as you have service with T-Mobile. The activation and shipping for the SIM card are free as well. You do not have to purchase any equipment to take advantage of the offer. Please feel free to email or call me if you have any additional questions or comments. ME: That sounds great. I would totally sign up for that HIM: I will place the order for you and get the SIM card sent out You will get an email from T-Mobile shortly. That will have to be accepted and signed electronically ASAP in order to take advantage of the free line promotion. Please be aware, the pricing shown in the DocuSign is standardized and will NOT reflect this promo pricing. The overnight shipping and activation are both free. The monthly bill credit for the free line may take 1-2 billing cycles before being reflected on your statement. ME: Sounds Good! Well, I got the sim card. Activated the line. There was no DATA, so I emailed him again to look into that. From that point he never replied to any of my calls and emails. Called customer service, they added the data, but did not credit me for the 3rd line. They even charged me for the sim card, although he said it's free too. 3 MONTHS LATER I AM BEING CHARGED ALMOST $45/MONTH. Called customer service. They were very rude and said sorry about that. We can cancel the line for you, but we can't make it free. Definitely moving to another carrier. I am currently preparing complaints with FCC and FTC. I am also sending this over to all Los Angeles TV stations as well. People need to know.
IF YOU WANT TO BE A PART OF CLASS ACTION SUIT EMAIL
I want to be apart of the class action suit. I left t-mobile with a credit and because I didn't port a number that i didn't want they kept my account open used all of the credit and then began billing me monthly for 4 months. they falsified comments in their system and then sent my account to collections and when I would communicate to the collection agencies they would say that there wasn't anything they could do as they were pre-collections the last one i called a month ago told me that i would have to reach tmobile to address the bill. i reached out to them several times and didn't get to communicate as i would constantly ask to speak to a supervisor and suddenly we'd be disconnected. Now they have added this to my credit report. i have been unfairly treated. I was a prepaid tmobile customer for 5 years never had a problem. I only switched to get a new phone that wasn't available at the time so i pre-ordered for the first time and that was the first mistake with tmobile.
I actually got the same treatment.
I tried to go from ATT to T-Mobile, so I went to the Chino CA store. They took my information and credit card. I bought a phone for a gift, and they told me to come back once they called me. I waited for the phone to arrive, and for the call. I never received a call and I didn't have my phone number switched to T-Mobile. So, a month later I got a 100$ service charge. I called the customer service to see if I can waive it. They said they will post a request. I told them to post the refund request, and to unlock my phone, since it was for a gift. They told me to pay the remaining cost of the phone. I paid the remaining cost and was told it will be unlocked.
So, after being told it was unlocked, I told the person to request my refund and she said I have to wait a month. I told her to cancel my account then.
I waited a month to make the next call. In a month I got charged again for another 107.33$
Mind you that I am still with ATT, and T-Mobile never ported my number over. Plus they failed to close my account when I told them to.
So, in May I called and was told that I should have called earlier, within the month the woman told me to wait out. So I am fuming and told them I will be contacting my lawyer. They told me within this week I should have the refunds.
I also found out they didn't unlock my phone that I bought for a gift. Even when in their policy says they have to if the customer already got the phone paid off.
I called back and they kept saying in 3 business days, in 7 business days, in a week, and etc. One hung up before I even asked about the status of refund.
So, I have couple of friends who are lawyers and they told me they will be helping. Before I start a legal action I needed some research.
The latest call I made I was told that my refund request had no documents for support. I can prove that wrong in the court.
So, will there be a class action coming along? I can help jump start it, and we can start building it. Post your emails and I will get in touch
First time in 7 yrs i had a bad problem with T Mobile i pay once a year pre paid mins. if i re new right before my anniversary date left over mins will roll over !! i don't use my cell much only for emergency i renewed end of March all my rollover mins came with me for another year and today in July i went to make a call my mins were gone!!! turns out they say on there customer service line i was in some dollar a day plan NOT TRUE!! i had the same plan for 7 yrs with no problem well so far after screaming yelling going ballistic my mins were returned lets see if they stay the bottom line is when i renewed in March that person stole my mins because i only used the phone briefly twice since March not even close to using all the mins i had something is wrong in this company big time
Count me in ticked off!
Jay, did you get anything started???
Everyone needs to spell out contact info so it's not blanket out of the post!!
doobie seven zero six eight at gmail dot com
misleading customers isnt right. they get what they desire.
my husband and i have multiple recorded phone calls between t-mobile customer service and us where they say and offer one thing the fraudulently charge us for something that was supposedly free. or continue to charge us for phones thst have been paid off and they admitted to continuing to charge us on product that was paid in full look my hubby up on Twitter kongkingkryptic
All emails say hidden. Dont show them. Mine is ericplus213 at (thr sign ofcourse) gmail . Com
I am interested if the class act is still pending
Hate T mobile dishonest company
We to are going through the same thing . Short version I went in to pay me Bill and the district Manager Jason was there he ask how much I was paying for 2 lines I =eplied 112.00 a month he then offered me 4 free phones and plane would be 120.00 there were Cameron, Dillon and the manager Ruban. For the next 2 hrs I talked to all 4 about the deal waiting for my wife to get off work. Jason waited also I wrt sand went and got my wife and brought her back and for another hour we talked to Jason with the 3 others present. Ruben questioned the deal and Jason told him he would take care of deduction personal. We finally said Ok set it up and now for the last year we have not one month received the 120.00 a month it has been 247.00 a month. W/o to have talk to Customer service and only Ruban did anything for us and that was giving us a 100.00 credit every month to lower the Bill to 147.00 each month but we have to go to the store well they have moved all those employees out Ruban talk to the new District manager Willy and he said no more discounts we would have to pay 204.00 a month. Jason was fired 2 weeks after he promised this deal and now Ruban is gone and we still get a boil we are to ezpecexpected to pay we contacted Wolly and he will not respond we now have a Bill of 247.00 and still fighting for our 120.00 a month promise deal.
WOW!!! THEY REALLY SCREWED YOU!! Did you get personal contact numbers to anyone before they we're moved or fired? Do have have anything in writing or documentation? If so, you definitely have a case against them! If I were you, I would switch to a different carrier, cellular one or one of the others that have unlimited everything for $45 a month. STOP PAYING THEM AND SWITCH CARRIERS! Let them take you to court or contact an attorney because you seriously have a case.
I am making a call Monday to a lawyer and get one started
Have you contacted an attorney yet? It seems to me there are plenty of testimonials for an attorney to pick up a case!
Please leave an email address in your reply if you have talked to attorney.
I would like to be included if there is a law suit my email is (hidden) .
Count Me In. two out of my seven lines have been in operable for 8 days now and they keep giving me excuse after excuse it was a customer service Representatives negligence when she did something on her computer that caused mine and my husband's phones to completely crash the phone and the SIM cards I was told by a supervisor that we would get new SIM cards and new phones well after fighting with them for 11 hours on the phone we finally got our SIM cards but we got no phones so I have to use my phone in my house on Wi-Fi and half the time I can't do anything with it and what pisses me off the most is that I am disabled and my father is very sick with cancer and if he needs to get a hold of me he can't so like I said Count Me In anybody wants to email me you are more than welcome. (hidden)
I WILL AGREE WITH YOU
Is this in reference to customers being transferred to auto pay without authorization? If so yes I would be interested in being included in a class action suit please contact me.
This happen to me today I am really upset. They removed $650 from my account without authorization and when I called they said I enrolled In autopay. Which I never did!!!! So mad count me in
The sad part about it is, you don't even hear from anyone about your complaints, at least I haven't, I don't even see how there still in business
I was with T-Mobile for 10 yrs I left because of these issues then my daughter want it we come back I gave 5 lines and every month I'm being charge different amounts plus today I call the customer again the guys Mark told me when I informed him I was leaving T-Mobile and thank him for help me to make that decision he said you're welcome now that say a lot.... very unhappy customers it's ridiculous plus I paid all equipment in full I received I call from a customer service from corporate saying in """" you will not have a problem again with your bill " yeah right it's ridiculous please soone help