Information, reviews and public commentary for US companies

 

T-Mobile USA, Inc.

Rating
0.5
Web
http://www.t-mobile.com
Address
12920 Se 38th St.
Bellevue, WA
98006
Phone
(425) 378-4000
Fax
(425) 378-4040
Twitter IDs
@Tmobile
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ORLANDO JONES - 3 d 11 h ago

0

THIS IS A VERY, VERY SAD SITUATION. SEPTEMBER, 3 2016. I CONTACTEDT-MOBILE CUSTOMER SERVICE TO EXPLAINED THAT, I WAS CHARGING MY, SAMSUING7. AFTER CHARGING THE PHONE IT BECAME EXTREMELY HOT TO TOUCH. AFTER PLACING THE PHONE TO MY EAR, IT WAS DROPPED DO TO THE HEAT FROM THE PHONE WHICH CAUSED DAMAGE AND T-MOBILE WAS NOTIFIED OF THE PHONE BEING DROPPED. SEPTEMBER 13, 2016 THEY SENT A PHONE TO A NEARBY STORE WHICH I WAS UNABLE TO PICK UP. SINCE THEN THEY HAVE SENT PHONES TO THIS STORE AND I WAS NOT AWARE OF THE PHONE BEING THERE, AND I WOULD GET NOTIFICATION THE PHONE WAS BEING SHIPPED BACK. I CALLED CUSTOMER CARE ON SEVERAL OCCASIONS ONLY FOR THEM TO TELL ME, THAT THE PHONE WAS OUT OF WARRANTY AND THE ONLY THING THAT COULD BE DONE WAS FOR ME TO FILE AN INSURANCE CLAIM. FOR $175.00. I EXPLAINED THAT I DIDNT HAVE THE MONEY, AND WAS TOLD THIS WAS ALL THEY CAN OFFER. I HAVE TRIED TO EXPLAIN ON SEVERAL OCCASSIONS THE REASON FOR THE DAMAGE TO THE PHONE IS BECAUSE IT OVERHEATED DURING CHARGED, AS YOU WOULD KNOW IT, "I'M SORRY SIR AND I KNOW HOW YOU FEEL BUT THERES NOTHING WE CAN DO AT THIS TIME". THEY OFFERED THAT I CALLED SAMSUNG. EXPLAINING I SHOULDN'T HAVE TO CALL. I PAY FOR SERVICE WITH TMOBILE NOT SAMSUNG. I'M AT THE END OF MY ROPE. AFTER TYPING THIS LETTER I WILL BE CONTACTING, CHANNEL 2, 5, 7, 9, 10, 32 ALONG WITH THE FOLLOWING NEWS PAPERS. THIS IS NOT ACCEPTABLE TO ME AND SHOULDN'T BE TO OTHERS. ITS TIME THAT SOMEONE SERVES NOTICE ON TMOBILE. I WILL NOT STOP UNTIL I GET ME A REPLACEMENT, (NEW), PHONE.

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Patricia Q. - 6 d 17 h ago

3

I have a complaint; disappointed in not being able to take advantage of sales promotion. Poor service for the weekend sales event- unable to get through to order phone...now missed promotion by 3 hours! Wow...I always thought highly of Tmobile and it's service until now. I was just given a corporate number by a sales rep to call (hidden)....just realized it's the regular customer service number I'd been calling all weekend. I give up!!!!

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Unhappy - 9 d 4 h ago

0

BBB & Attorney General:

When i switched to Tmobile they were spose 2 buy out my sprint contract for 3 phones. They gave me the buy out amount for sprint but deducted from it the credits they gave me for turning in my sprint fones to them. I feel like they LIED to get me to switch! They told me if u turn in your phones we will give u a credit which u can use towards your down payments of your tmobile phones PLUS we will buy you out of your sprint contract.

So basically I'm still left with over $600 bill with sprint bcuz they misinformed me which took away my ability to make an informed decision. This was the decision maker when determining I would switch.

Here is the kicker...they r aware that the stores are doin this-misinformin people-and all they can do is say I apologize.

Im so mad because thats not helpin me now..thats NOT buying me out of my sprint contract. They said the information about the program is on their website...

I don't work for tmobile and thought the reps of tmobile knew what they were doing. I didnt even know the name of the buyout program (bcuz the store rep called it "switch to tmobile" and it's actually called "carrier freedom").

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Anonymous - 17 d 12 h ago

I, Am, the public law judge, THIS CORPORATION HAS BEEN EXTORTING, PAYMENTS FROM THE FICITITOUS COSTUMERS AND DONE BY HYPOTHECATIONS AND MONETIZATIONS YOUR ACCOUNTS , THROUGH YOUR SOCIAL SECURITY NUMBERS, And I did Order the IRS Forms W -9, 1096, AND 1099(s) A, B, C, OID, CAP, DIV, INT, For the Executors, BY THE PHONE CALL TO T-MOBILE REPRESENTATIVES ON 09 - 30 - 2016 , And Failed To Take Public Laws Actions on My Accounts To Phone Numbers, 313 377 5553 and ALL OTHERS, BY THE EVIDENCES AT THE FEDERAL COURT HOUSE IN DETROIT, MICHIGAN , 04 - 07 - 2016 ; 15 - 50877 ;

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Miriam - 19 d 10 h ago

0

On October 31, 2016 I called T-Mobile because my daughter's Iphone6 kept dying. They did a master reset which did NOT work and they said they would order a phone and I would have it in a few days. My daughter is far away at college and having a working phone was critical. Needless to say the phone never came and after a week I called to find out where the phone was and I was told it was on back order for 21 days! that puts us receiving it at the end of November, pretty much 1 month. I asked if I could go into a T-Mobile store and they said no, I could only go into the store to "upgrade". That's how they get you! I have been a T-Mobile customer for 15+ years. The best offer I received (and I'm being sarcastic) is that I could get a "prepaid phone" for the meantime and I would be reimbursed for "half" of the cost. I have NEVER been so dissatisfied in my life. This one and only incident is enough to make me take my 4 phone lines and go elsewhere!

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Pissed Off - 25 d 10 h ago

0

I can not believe Time Warner customer service, they are terrible. I would rather not have a cell phone if I have to deal with them. I had a payment due, I ask them to split the payment up in two different methods of payment and they told me know, and they suspended my service, after I always keep my arrangements.

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Stolemy$$$ - 1 y ago

0

I don't know where to start with the service I received from the idiots in Ohio. So unprofessional. I would rather not have a cell phone than deal with this company. If I could rate below 0 I would say a negative 10.

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OlaBombShell - 4 y 106 d ago

RT @Ehi_remen: Lmao "@MadamCT: Some have 4G but my blackberry is on GSM thanks to the largest 4G network in america @Tmobile"

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cagmanthing - 4 y 106 d ago

@TmoNews will @TMobile still require a 2yr contract if I BYOD for this plan?

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nikkiLuuuu - 4 y 106 d ago

RT @djjoeyfunk: Wow. On the phone with @tmobile and their hold music just went from crystal castles to Martin solveig. Take that at&t, sprint and Verizon!

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kjc26ster - 4 y 106 d ago

@TMobile Had an awful customer service experience today. One rep hung up on me and the next flat out lied to me.

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djjoeyfunk - 4 y 106 d ago

Wow. On the phone with @tmobile and their hold music just went from crystal castles to Martin solveig. Take that at&t, sprint and Verizon!

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delstone - 4 y 106 d ago

@TMobile Went to 2 of your stores today to buy a new phone. Couldn't get waited on. Any help? I've been w/tmobile 14 years.

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AmaSan25 - 4 y 106 d ago

is it weird that i smiled happily when i read the @TmoNews story about @TMobile getting a REAL unlimited plan? Yes it is? oh, idc

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ChiSunshine - 4 y 106 d ago

RT @wydeopen: "@ChiSunshine: you must be kidding me people keaving #progressive...customers need to leave no-customer service @TMobile" #TmobileSucks

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wydeopen - 4 y 106 d ago

RT @KingToruble: LOL RT @MadamCT: Some have 4G but my blackberry is on GSM thanks to the largest 4G network in america @Tmobile"

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