Information, reviews and public commentary for US companies

 

T-Mobile USA, Inc.

Rating
0.575221
Web
http://www.t-mobile.com
Address
12920 Se 38th St.
Bellevue, WA
98006
Phone
(425) 378-4000
Fax
(425) 378-4040
Twitter IDs
@Tmobile
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Emma - 6 h 42 m ago

Hello Tmobile I need to unlock my Samsung Galaxy tab E...The Model is SM-T377T...Am in Africa now and can't use it so I need to unlock it first so I need the password to unlock it thank you

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Anonymous - 8 h 52 m ago

Hello Tmobile I need to unlock my Samsung Galaxy tab E...The Model is SM-T377T...Am in Africa now and can't use it so I need to unlock it grist so I need the password to unlock it thank you

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Anonymous - 12 h 37 m ago

Bad went into store Union City Georgia. Just for info on services. Did not order or sign up. Two months later got a bill for 150.00 dollars. And collection calls.Called to correct situation only to get the runaround.

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Jacob madrid - 13 h ago

This is a sad day for me. In the month you guy's changed everything I have been with you for 9 years and in those 9 years it's been awesome but the month you change your policy I don't know why you customer service is very bad because of one person his name is Oziel z 187957 I'd number I'm going to cancel my service after 9 years all because of this guy bad customer service very sarcastic not very professional he's just rude he does not deserve to work for T-Mobile or anybody so please take care of the situation as it occurs because he's not only treated me like that he's treating everybody like that thank you for your services I will be cancelling my services after 9 years

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Jacob madrid - 13 h ago

This is a sad day for me. In the month you guy's changed everything I have been with you for 9 years and in those 9 years it's been awesome but the month you change your policy I don't know why you customer service is very bad because of one person his name is Oziel z 187957 I'd number I'm going to cancel my service after 9 years all because of this guy bad customer service very sarcastic not very professional he's just rude he does not deserve to work for T-Mobile or anybody so please take care of the situation as it occurs because he's not only treated me like that he's treating everybody like that thank you for your services I will be cancelling my services after 9 years

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Tammy - 14 h ago

0

My 20 year old daughter-in-law lives with me and came home from work one day with a BURN on her thigh that was caused by her Samsung J7. She had the phone in her pocket and it suddenly got extremely hot and burned her through her jeans! She immediately took the phone to T-Mobile and explained to them what happened. Their resolution?? They made her purchase another phone!!!

I am so angry I can't even think straight. This girl was basically forced to BUY another phone to replace the faulty phone T-Mobile sold her that literally caused her an injury! This burn happened a week ago and she still has the burn mark.

I think there are so many better ways this could have been handled. At the very least, a new phone should have been given to her at no charge. I am disgusted with T-Mobile and Samsung. I'll tell everyone I know about this incident and do my best to steer people away from this company and these devices.

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Chuck - 1 d 4 h ago

Dear Mr. John Leger, T-Mobile CEO,

Please be advised that the recipient of your phone service, subscriber of the land line (hidden), must be informed to cease calling my wife for the purpose of harassing her. We do not know anything about this person or what is the real reason he is calling. Whoever this person or subscriber intentions are he must be instructed by your company to stop. This person called my wife's cell number many times (8 times) today, 05.23.2017, and used profanity when asked why he (it was a male voice) was calling to harass her. My wife's I-phone displayed the call was from somewhere in Seattle, Washington but no name given. This needs to be dealt with and stop this person from doing it in the future. May I have your concurrence? Thank you for your cooperation and understanding. Carlos Ramirez

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Kazim Naqvi - 1 d 15 h ago

0

I could not believe how bad their customer service is. All calls going to overseas calling centers. any how, I have switched my service to at&t in April 17th and paid off everything what ever i owed to release mu number, I received this bill that show I owe 78.92 dollars more than my 2 months bill, when i call this lady keep giving me break down of the bill, Dear my question I am not with I have switched and paid the whole entire bill, even if for example if you going to charge me for april entire month which is $50 why u r billing me 78.92

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Deep - 14 d 8 h ago

0

When IPhone 7 came out, I called in T-Mobile and asked if the phone was free. They told me that I need to trade in my current IPhone and pay the taxes, it will be free as long as I stay 2 years under contract which I agreed to. I have been calling every month and have been getting credited for the phone charges, now they are asking me to pay for the phone since I am not on T-Mobile One Plan and I need to upgrade to that in order to get the discount.

I told the Manager that why do I need to pay extra 30 dollars in service when I do not need it and I was promised that the phone was free. She really was no help and now I am shafted with the price of the phone. They have been crediting me for the past 7 months and something this month changed. I have emailed the CEO, lets see if I even get a reply. I have also asked them to listen to the recording since they keep all the recordings of the transactions. All over the net people have posted on how the sales rep do this in order to make the sale and we are stuck with the bill.

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DEEP - 13 d 13 h ago

5

Got a call from the T-Mobile HQ and my issue was resolved. I did not expect this to happen so quickly. One of the person who directly works for the CEO called and she help solve my case. She told me that the CEO saw my email and tasked her to help me out. I was impressed that a CEO pays so much attention to his customers and their needs.

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Anonymous - 13 d ago

Hi. What email do you direct your email to. I'm having issues and they are refusing to give me the phone number

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Anonymous - 9 d 12 h ago

Barry Randolph. Now that's what I call good business . Thanks t-Mobile.

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Kenneth Schaal - 5 d 10 h ago

What is the email for the CEO? If you can reply to this post or email me personally at (hidden) I would greatly appreciate it. Thank you.

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Dee - 2 d 11 h ago

What email address did you use? I am have a hell of time with these people.

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Dee - 2 d ago

0

I am having the same issue .Added 3 lines and phones were free. Now I am being told I have to pay for the phones because I am not on the one plan!! May I have the contact info for the person who resolved your issue.

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Mo - 13 d 10 h ago

0

That's True, they ask me to upgrade too. When I upgraded I am getting different charges each month. I have everything unlimited...call, text, data etc but still I am paying $60-70 more each month. I suppose to get $140/month but I got charge on my account like $190.14, 209.71 etc.

This company should be sued, the T-Mobile bill itself is so confusing.

I am going to write to attorney general, business bureau, consumer services that this T-Mobile is misleading and cheating consumers and charging whatever they want just simply because they have your debit account details. This company should be barred from doing business.

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Anonymous - 9 d 11 h ago

Barry randolph.. Now that's what I call bad business..and they did that to someone else I know...needs to be investigated.

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Teresa - 13 d 8 h ago

I am having a different issue but would love the CEO's email so I can email him/her regarding my situation. Sort of the same...told one thing from the rep and then when I get my bill - it is not what I was promised. Very frustrating.

Thanks,

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Anonymous - 2 d 4 h ago

0

Typing from another phone. Went to transfer my phone carrier to t mobile, their customer service department is horrible and very disrespectful. I was called stubborn when ask to speak with a supervisor and that there were no supervisor in the building. Total call time 2hrs including wait time and being hung up on.

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Mariana - 2 d 6 h ago

0

At the time the iPhone 7 came out they had a trade in program, you trade in your iPhone 6 for a free iPhone 7, we had a different plan and it took us a lot to change the plan, when we finally did and when they told us everything is set up we proceed with the order. We did ship the phones with the Mobile shipping labels. Till today we are still paying for our phones and we never received the credit for the trade in phones. I wanted to move but we are stock with their phones and their plan and i gave them 2phones 3 month used iPhone 6 for free.

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Margaret - 3 d 2 h ago

0

The T-Mobile website malfunctioned as I tried to make a partial payment on the bill (I share an account with my mother and pay half the bill). They overcharged me by $114-- more than the total bill!!! After multiple calls to customer service they still have not reversed the charge and we have gotten 4 or 5 different answers about when my money will be returned to me. This is some of the most unbelievably awful customer service I've ever dealt with in my life. I make very little money because I am physically unable to work for very many days out of the week. Imagine if a third of your monthly income was taken out of your wallet without your permission and you were told to wait patiently for 2 weeks to get it back. Scumbags.

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John - 3 d 10 h ago

1

Treat your loyal customers with respect I am a 15 year customer and got treat poorly and now I feel like there will not be a 16th

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Anonymous - 4 d 3 h ago

Worst experience ever!! My galaxy 6 was stolen from a worker name Miguel Martinez at the palisades mall in Nanuet NY. The maneger never gave me his face n the worker name Cleo was very mean to me and didn't help me. A had to call the police n make a report end up calling customer service.

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Kelly H. - 4 d 11 h ago

0

T mobile charged me for two galaxy's s8 plus over 1800 dollars and I only have one. It's been over 4 weeks and I still haven't received a refund. I don't like t mobile anymore. Only been a customer since December 2016. They keep saying it will take 7 days every two days I call them. Just got off phone with them they said another 7 days again that's a lot of money I didn't get any loans and they keep messing with me

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Anonymous - 5 d 7 h ago

0

the worst decision that i made it switch from my oldest company to this one.

this company offer me 1 thing and now you guys are telling me that my contract does not match with the promotion.

They check my contract they give me the promo code, they help me step by step with everything on the phone

And now comes that for 3rd time the promotion its been decline. After was approve.

making me waste time and upsetting me and giving me hard time. i just want what was offer me at the beginning and a big apologise For the headaches!

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