Information, reviews and public commentary for US companies

 

T-Mobile USA, Inc.

Rating
0.782051
Web
http://www.t-mobile.com
Address
12920 Se 38th St.
Bellevue, WA
98006
Phone
(425) 378-4000
Fax
(425) 378-4040
Twitter IDs
@Tmobile
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Mani - 3 d 10 h ago

3

T-Mobile USA, Inc. Headquarters complaintsandhelp@ outlook.com

T-Mobile USA, Inc. Headquarters complaintsandhelp@ outlook.com

T-Mobile USA, Inc. Headquarters complaintsandhelp@ outlook.com

T-Mobile USA, Inc. Headquarters complaintsandhelp@ outlook.com

Email them..

Thank you (:

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Rebecca - 3 d 34 s ago

Thanks, Mani, I will try that also. I was so mad when I wrote my review/complaint on here I put $200 not $2000. I will definitely get it right when I email them.

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Ruhi - 2 d 9 h ago

4

Mom and I signed up with T-Mobile with the understand that we can cancel the service if our phones wouldn't work in Logan, Iowa. Well, they didn't. So we canceled service within 3 days. My mom have to give her Samsung S7 to t-mobile to get a phone that would work better on there service. However, when we went in to the store to cancel we found out that they sent my mom's phone to there company the same day we signed up. And they told us that their is nothing they could do to get mom's phone back. We have tried several times, but the managers are rude and treated my mom like she was stupid. T-Mobile is a rip off. I would never recommend this place to anyone! Very upset, It there is a 14 days return or cancel policy one would think they would keep the customer phone for that long just in case they decided to cancel, as we did. But NO! We got screwed!!!....

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george - 2 d ago

3

I closed out my account and the team at Steinway store and the representative I spoke with on the phone assured me the account would be closed out! And it was never processed correctly. After a few months, I received a bill that I owed 440 dollars and I called to make a complaint and to convey to them this account was closed out back in December 2017. After a few months, who's to remember passwords to get into the account. I provided them with the SS# and Name, let alone this account was set up wrong, to begin with; when it should have been set up as Business Account. Anyway, the representative couldn't do anything despite she able to look up my account with the information given. The supervisor the same. I went back to the local store who originally took the payment and where i spoke to the representative to close out the account and paid the final bill. No luck there, same jargon and no solutions and no proactive approach to assist the customer. I went to the Ditmars location, no luck there. more interested in selling me a phone than helping me out! I went to the one on Broadway across the street from city hall. the representative was able to log my complaint. later that month, I received a collection letter, made a dispute over the phone and nothing was reported, we were to wait for 30 response. No response. I called again. A new collection agency was assigned, and no response, I was now reported to the collection agency. T-Mobile horrible service and no care for the customer. I will be file a complaint with the Better Business Bureau and may even to go to the extreme and putting them on shame on you "NEWS" I am so pissed. Please if anyone is experiencing the same, please write back!!!!

,.

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Dr. KC - 1 d 19 h ago

Hello, I have an iphone 7 plus and have been with T mobile since January 2018. I bought it when I changed my carrier to T mobile. The service area does not meet my travel needs and my local store closed this month. The decision to move carriers was finally based on that fact that my local store closed-thus the message of no hope of increased coverage. I requested at that local store to unlock my iphone ( bought it outright ) several months back - wrongly assuming it was unlocked post that request. I changed carriers on Sunday the 16th of August. Four days later I am still not unlocked. My first request was Sunday and was told 24 hours. On the phone daily repeating all of the same information now escalating up the chain. Am told it is unlocked but it is not. Had two three ways with Apple and T mobile. No luck. Running around in circles. Today told by t mobile will escalate higher up. However, not to hear until late tomorrow. This is uncalled for! I was not unhappy with T mobile, now furious. I have no other cell phone and now waiting further. I know how computer programs and databases can work and this is not working as it should. This type of experience should be compensated in some way and the processes should be fixed absolutely!! At this point nothing most likely will happen and will be lucky if anything tomorrow (Friday) then the weekend end and possibly looking over a week before there is any further escalation or even a resolution. This system is in a constant loop at this point. The loop needs broken to reset the computer system so this can be fixed for myself and for anyone that could be experiencing the same. The local store I was with was in Waynesboro, PA. Dr. KC

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Luhan - 1 d 11 h ago

4

Tmobile is ruining my credit. I took over Heather Banners t mobile account. The issue is over a cell phone that was broken and never replaced. Neither Heather Banner nor l have that phone. We were told the situation was resolved twice. Now l have a credit report on my credit report. They just do not listen....

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Suzie - 1 d 44 s ago

3

Rio Grande City, Texas, has the worst customer service I know. The reviews are terrible and I went in and expierenced it first hand, the manager is horrible! All the employee don't know what their doing and just wait on what the manager says. Manager Morales needs to be fired immediately. I don't know any other steps customers need to take the reviews are enough....

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henry - 7 h 49 m ago

3

I've been a loyal T-Mobile customer for 15 years but I've had literally the worst customer service experience of my life at the Fullerton store on Malvern and Gilbert. I was sent there from the Buena Park store after waiting there for an hour to simply pick up a phone. After waiting for an hour and 23 minutes staring out the window because my phone is broken( Asian employee Stephanie helping and Asian couple the entire time) an employee by the name of Stephanie finally proceeded to help me. I told her I am here just to pick up a phone. After 17 minutes of her messing with her computer she tells me she cannot release the phone. I told her that the Buena Park store called ahead, I have the money for the phone. If you can not help me then please call customer service. She then told me that I was being aggressive and proceeded to call the Fullerton police department on me. She wouldn't sell me the phone I was there to pick up nor ask me to leave at anytime. She was also fine with letting a 15-year customer walk out the door with no phone. I'll be switching carriers, T-Mobile you're fired.///

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Aaron Winter - 18 h 50 m ago

0

I've been a loyal T-Mobile customer for 15 years but I've had literally the worst customer service experience of my life at the Fullerton store on Malvern and Gilbert. I was sent there from the Buena Park store after waiting there for an hour to simply pick up a phone. After waiting for an hour and 23 minutes staring out the window because my phone is broken( Asian employee Stephanie helping and Asian couple the entire time) an employee by the name of Stephanie finally proceeded to help me. I told her I am here just to pick up a phone. After 17 minutes of her messing with her computer she tells me she cannot release the phone. I told her that the Buena Park store called ahead, I have the money for the phone. If you can not help me then please call customer service. She then told me that I was being aggressive and proceeded to call the Fullerton police department on me. She wouldn't sell me the phone I was there to pick up nor ask me to leave at anytime. She was also fine with letting a 15-year customer walk out the door with no phone. I'll be switching carriers, T-Mobile you're fired.

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Anonymons - 1 d ago

0

Rio Grande City, Texas, has the worst customer service I know. The reviews are terrible and I went in and expierenced it first hand, the manager is horrible! All the employee don't know what their doing and just wait on what the manager says. Manager Morales needs to be fired immediately. I don't know any other steps customers need to take the reviews are enough.

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Shane Hanse - 1 d 16 h ago

Tmobile is ruining my credit. I took over Heather Banners t mobile account. The issue is over a cell phone that was broken and never replaced. Neither Heather Banner nor l have that phone. We were told the situation was resolved twice. Now l have a credit report on my credit report. They just do not listen.

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Dr. Karen C - 1 d 19 h ago

Hello, this should have been posted as an original post. I apologize.

I have an iphone 7 plus and have been with T mobile since January 2018. I bought it when I changed my carrier to T mobile. The service area does not meet my travel needs and my local store closed this month. The decision to move carriers was finally based on that fact that my local store closed-thus the message of no hope of increased coverage. I requested at that local store to unlock my iphone ( bought it outright ) several months back - wrongly assuming it was unlocked post that request. I changed carriers on Sunday the 16th of August. Four days later I am still not unlocked. My first request was Sunday and was told 24 hours. On the phone daily repeating all of the same information now escalating up the chain. Am told it is unlocked but it is not. Had two three ways with Apple and T mobile. No luck. Running around in circles. Today told by t mobile will escalate higher up. However, not to hear until late tomorrow. This is uncalled for! I was not unhappy with T mobile, now furious. I have no other cell phone and now waiting further. I know how computer programs and databases can work and this is not working as it should. This type of experience should be compensated in some way and the processes should be fixed absolutely!! At this point nothing most likely will happen and will be lucky if anything tomorrow (Friday) then the weekend end and possibly looking over a week before there is any further escalation or even a resolution. This system is in a constant loop at this point. The loop needs broken to reset the computer system so this can be fixed for myself and for anyone that could be experiencing the same. The local store I was with was in Waynesboro, PA. Dr. KC

General profile image

Gus - 2 d 47 m ago

0

I closed out my account and the team at Steinway store and the representative I spoke with on the phone assured me the account would be closed out! And it was never processed correctly. After a few months, I received a bill that I owed 440 dollars and I called to make a complaint and to convey to them this account was closed out back in December 2017. After a few months, who's to remember passwords to get into the account. I provided them with the SS# and Name, let alone this account was set up wrong, to begin with; when it should have been set up as Business Account. Anyway, the representative couldn't do anything despite she able to look up my account with the information given. The supervisor the same. I went back to the local store who originally took the payment and where i spoke to the representative to close out the account and paid the final bill. No luck there, same jargon and no solutions and no proactive approach to assist the customer. I went to the Ditmars location, no luck there. more interested in selling me a phone than helping me out! I went to the one on Broadway across the street from city hall. the representative was able to log my complaint. later that month, I received a collection letter, made a dispute over the phone and nothing was reported, we were to wait for 30 response. No response. I called again. A new collection agency was assigned, and no response, I was now reported to the collection agency. T-Mobile horrible service and no care for the customer. I will be file a complaint with the Better Business Bureau and may even to go to the extreme and putting them on shame on you "NEWS" I am so pissed. Please if anyone is experiencing the same, please write back!!!!

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Gail Daugherty - 2 d 16 h ago

0

Mom and I signed up with T-Mobile with the understand that we can cancel the service if our phones wouldn't work in Logan, Iowa. Well, they didn't. So we canceled service within 3 days. My mom have to give her Samsung S7 to t-mobile to get a phone that would work better on there service. However, when we went in to the store to cancel we found out that they sent my mom's phone to there company the same day we signed up. And they told us that their is nothing they could do to get mom's phone back. We have tried several times, but the managers are rude and treated my mom like she was stupid. T-Mobile is a rip off. I would never recommend this place to anyone! Very upset, It there is a 14 days return or cancel policy one would think they would keep the customer phone for that long just in case they decided to cancel, as we did. But NO! We got screwed!!!

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Blondie - 3 d 10 m ago

0

I cannot believe that they replaced my defective phone with a phone that had been used previously (which they said was new) and the phone was shut down this morning (blocked) because whoever owned it previously had not paid their bill!!!!~! They are so disappointing and maybe a cheaper company to go with but I would rather pay more and use Verizon so I am headed there!

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Rebecca - 4 d 19 h ago

0

Your little boy Mike at the new Grandview Missouri office on 71 highway needs fired. He hiked my bill up to over $200 a month by telling me it was a bundle I get for being a T-Mobile customer for 10 years. How many other people has he done this to and by letting him keep his job only tells him he can get away with treating your long time customers this way. I was lucky enough to catch what was going on when i started getting texts from t-moble on phone numbers i had no idea what they were! But when he saw me returning merchandise and could not get me to change my mind he got cocky. HE NEEDS FIRED!!!! Or is corporate too scared to fire someone? If I'd been his manager getting emails from other t-mobile managers on what happened then witnessed my employee get cocky with the same customer he fraudulently duped into thinking it was something it wasnt I would have fired him myself. I dont want someone like that representing my company. So if he isnt taken care of that only goes to show YOU are no better than him.

If you want further detail "READ" the notes on my account.

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Anonymous - 3 d ago

I meant to include my bill was over $2000 which made my monthly over $200. Sorry for the confusion. I was/am so mad!!!

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Carlos - 3 d ago

1

Back in June 2018 we moved into a new home our T-Mobile signal was bad we were dropping calls and were not receiving calls T-Mobile sent me boosters to put in my window to in crease the signal still bad service than T-Mobile sent me a cellspot booster that's plugged into my WiFi modem and still same issue the last draw was on September 1 2018 my mother in law was having a hard attack and we couldn't dial 911 because bad signal my wife had to run out to the driveway to get a signal sadly she didn't make it I had to switch service because I didn't want to go through this again I'm trying to return equipment even the phones that I had signed a contract with but what does a contact have to do if I get no service I talked to a manager at T-Mobile Henry F rep # 104453847 and he said he can't help me if I can't get a response I will be forced to seek legal advise please assist in this matter my number is (hidden) my name is Carlos Bonilla

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Anonymous - 3 d 3 h ago

I hate t.mobile, I opened a account and they sent me the wrong phone, so I had to send it back, when they sent me the correct phone they sent it to New Jersey three times, then they said I can't get that phone anymore because the service rep messed up, and I didn't have a phone for a month after I paid 138 for my phone, and they told me that I have to pay again and I said no, so after the 10th call they sent me my phone, and I added my 13 year old daughter on my account, and that phone she had already, and now my bill is over a 1100dollars and they keep Saying that they will fix it and they don't, and my bill is due today, and it's still not fixed, and I'm a bus drive with an autistic son and I need my phones and I've been on hold I called 20 times our more And now I can't even get a rep on the phone, t. Mobile is the worst and I want my money back..

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Anonymous - 3 d 3 h ago

And my name is Erica Hartfield, this is my message

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Anonymous - 3 d 16 h ago

0

T Mobile in Ankeny Iowa opened an account without our permission and we have been trying to get the issue resolved since June.

We called customer service after receiving a collection notice and after the THIRD customer service rep said she was going to put us on hold and we said no just resolve the issue, SHE HUNG UP ON US!

We have been on the phone and in a local branch tonight trying to resolve his issue and we are approaching 2.5 hours.

Why was the employee not fired for stealing our information and opening an account with our name and some random phone number.

This company is horrible and our next step is make to make a police report and file fraud paperwork and I want the employee arrested.

Do NOT do business with T Mobile they are severely dishonest.

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jsunshine7 - 4 d 16 h ago

0

This company over charges and messes up my bill every single month.. I am supposed to have unlimited data talk and text and every month my bill is like 300 dollars and ive caught their mistakes many times. This company sucks in plain English and they do not hold up to what they claim they have to offer. As a customer I am livid and am getting ready to contact consumer affairs cause this is out right wrong.

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Delana Kay Metcalf - 5 d ago

0

This is such bad people working at theses that it can make you sick from the stress!!!

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Drummerboy - 24 d 8 h ago

5

T-Mobile Headquarters complaintsandhelp@ outlook.com

T-Mobile Headquarters complaintsandhelp@ outlook.com

T-Mobile Headquarters complaintsandhelp@ outlook.com

T-Mobile Headquarters complaintsandhelp@ outlook.com

EMAIL THEM

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stephen - 24 d ago

4

mobile all they know to do is stop the billing on router. And the billing on the phones they could not do any more for.That he should not have gave CNN AUTO REPAIR LLC. that pricing. Because it dose not be long to T- mobile. Now that CNN AUTO REPAIR LLC Has switched to sprint the company sends a bill for $2098.58 Account # 962380018 CNN AUTO REPAIR LLC dose not feel as we owe this. When called J. BERTRUM (Supper Visor) out TAX. T- mobile billing centers. CNN AUTO REPAIR LLC had been told to contact your office. They said that the phones had gone over 10 days. That after looking in to the mater. They under stood. But to go to your office to get this matter over whit. I have all the E-MAILS this man sent as well as from T- mobile. As well as the money CNN AUTO REPAIR LLC has lost because of no internet for programs we use and no way to respond to e-mails. from Customers. This really was a bad service for not the company but as well as our Customers! And very EXPENSIVE! Our E-MAIL IS (hidden) The phone# is(hidden) ask for len. The mans name is Vernon Trotter via DocuSign (PS CNN AUTO REPAIR LLC THINKS Vernon Trotter SHOULD PAY THIS FOR WHAT WE (Customers AND CNN AUTO REPAIR LLC ) HAVE BEEN PUT

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CNN AUTO REPAIR LLC (LEN) - 24 d ago

Did You Get E-MAIL From (hidden) phonr#(hidden)

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