Customer service sucks
This is a review of the service( more like unnecessary run around) in the Peabody MA Northshore Mall store. First visit I walked in to do warranty transaction and was informed that I would be contacted when the device came in...well the device came and they failed to contact me thus sent the device back..when I realized the time has passed I went back only to be informed that yes th phone came and they sent it back Bc no one came to claim it...I was extremely disappointment and they suggested to re do the process and again I would be contacted...more disappointment when the staff again did contact me to pickup the device before they sent if back! Today I went back to speak to the manager George..he informs me that I can't get a device replacement because the warranty is now expired so after all the neglectful actions and wastes time I'm stuck with a defective phone and a really bad taste of T-Mobile in my mouth. I want to contact corporate but I know I'll probably be treated like crap anyway.
This is a review of the service( more like unnecessary run around) in the Peabody MA Northshore Mall store. First visit I walked in to do warranty transaction
CUSTOMER SERVICE SUCKS! THEY MAKE PROMISES THEY CANT KEEP & GIVE THE WRONG INFORMATION ALL THE TIME. ITS CLEAR THE CUSTOMERS MEAN NOTHING TO THEM. THEY'RE JUST MONEY HUNGRY! IM TAKING MY ACCOUNT TO THE SMALL CLAIMS COURT. T MOBILE WONT BE ABLE TO GET AWAY WITH WHAT THEY DO TO THEIR CUSTOMERS!
OMG! T-Mobile is the worst!!!! If you want a cell phone, DO NOT GO TO T-MOBILE. Customer Service is the worst!!! You have to call more than one time to handle one issue. They will get smart with you, transfer you without telling you, and the worst attitude. They should be re-trained and one on one coaching. Its a shame. I agree with the message below regarding their insurance. SMH!
MOTHER FUCK T-MOBILE THEY ARE A BUNCH OF CROOKS CAUGHT THE REP IN A LIE THAT HE COULD NOT EXPLAIN TRIED TO PASS IT OFF TO THE NEXT REP THAT SHIT DID NOT WORK
I'M ABSOLUTLEY APALLED THE WAY THIS COMPANY IS RUN. I HAD BEEN WITH t MOBILE FOR ABOUT 15 YEARS , I BELIEVE THE COMPANY WAS SOLD AND SINCE THEN CUSTUMER SERVICE IS TERRIBLE, I WAS CHARGED TWICE IN ONE MOLNTH. I DIDNT GET A REFUND , AFTER BEING ON THE PHON WITH 5 DIFFERENT PEOPLE , WHO COULD HAVE CARED LESS, I DECIDED TO CHANGE CARRIER. NOT ONLY DID I NOT GET MY REFUND , I STILL GET SEND BILLS AND THREATENING NOTICES. TO AVOID CREDIT PROBLEMS I PAID AGAIN , WITH THW INSURENCE THAT EVERYTHING WAS TAKIEN CARE OFF. TODAY 2 MONTH AFTER CANCELING ,I GET A NOTICE TO PAY $15 .. I'm ACTUALLY LOOKING IF THERE IS A CLASS ACTION LAWSUIT , TO ADD MY NAME . THE COMPANY IS STEALING FROM THEIR CUSTUMERS.
This is the worst phone carrier I have ever seen. I'm suppose to get a credit back for trade my new phone with in 12 days , and it has passed 3 months with more than 10 time calling customer service to credit me. I'm thinking switching back to previous company.
I am a veteran and before I switched I called T-Mobile's government/veterans program line. I was told that I would qualify for a discount of 15% on my rate plan no restrictions. this is the same as the other carriers I was guaranteed that the new T-Mobile one plan qualified for this. When I went to the store the sales rep told me the exact same thing. So I switched. And I have still never seen this discount. It has been months. When I contacted customer service for assistance in signing up I was again told that I would get the discount and that my plan did qualify. Now today after still no discount I am told that there was some "confusion" and that I don't get this discount. Not only that but if I want the new taxes and fees included plan I will have to pay more then if I just pay the taxes. What kind of crap is that? This company claims to be different then the others, claims to be customer focused but my only experience has been lies, dirty tactics, and more lies.
The worst experience of my life. Don't change to T-Mobile if you are with another carrier.
Same problem as the customer below. They advertised free phone and when I tread in my I 6 for the I 7 I have been going through over six months of hell with them.
I have been with team mobile for nine years and nevery I thought that they would stud so low;
the adverstse free phone and when I tread in my I 6 for the I 7 I have been going though six months of hell with them.
I am leaving them becouse I do not have time to explain the problem them I am going with them right now I would tell every one do not use t. moble.
This is the worst phone carrier I have ever seen. I'm suppose to get a credit back for trade my old phone, and it has passed 4 months with more than 10 time calling customer service to credit me the promotion, and I got is next week or the week after and 4 months of crab, and I'm tired of paying extra for their bull crab promotion lies. I'm thinking switching back to previous company.
I signed up with T-mobile in February 2015, hroufh Costco, because they were offering a good deal to new customers on phones and plans. In August of 2015, when making a payment in a T-mobile store, an employee told me that I was "eligible" to receive a free tablet if I paid the "low" monthly fee of $7 for each tablet for 5GB of data or something comparable to that. I got 2 tablets for my grandkids. At the end of the 24 months (I got a new phone whose cost was portioned out over that period of time), I decided to leave T-mobile for a host of reasons I will not get into at his time. It was only then that I realized that there had been an additional $50 a month being charged for the "free" tablets. When I asked customer service about the charges and was told it was for the tablets I was shocked. I have to accept some responsibility for not scrutinizing my statements very carefully, but the fact that these people have charged me about $450 for a piece of crap tablet (Alcatel One Touch Pixi 7) that was valued at about $90 when it first came on the market is beyond reprehensible. How is this not fraud? How is this not criminal? My advice to anyone who is considering T-mobilerun, do not walk away from this company. If you ignore this warning, be sure to pay attention to your statements and be persistent with their customer service.
I have been on the phone with t-mobile customer service for the past 3 months !! talked to around 20+ reps worst company ever !!
I traded in my iPhone 5 for the iPhone 7 as a black Friday deal.. the promotion never happened... I ended up paying the full amount for the iPhone 7 and they never returned my iPhone 5 back !!!! bunch of thieves !!!!
I had T-Mobile for for several years and finally switched since never worked where I live... specially receiving calls was close to impossible ... so finally switched in December 2016 to AT&T ... they kept charging my account for 3 months although my access was taken away from online account and I assumed the account is cancelled but the bills were kept deducting from auto payment till I realized and when called they said tough luck ... so my warning to every one stay away from this company worst service and customer service
Same here they said they will refund. 600.00 per phone for freedom carrier. Now they say they only refunding me 150. And had a fraudulent. Account on my bill. Over charge me 2k. And not refunding me back my money. Charge me with 4 month of internet service of 25 . but it doesnt work. Im fed up talking to 20 reps and they pulling me around like a muppet. We all need to report to bbb and nbc news. So our voice are heard of. I bet you they will get it taken care of a.s.ap.
I'm so unhappy with t mobile. I use to love being with them but then it seems like nobody can help you when you have bad customer service. I had an apple iphone 6s plus with them. I added another phone and then a business account somehow got added and my bill was $500. My bill was extremely high and every representative i spoke with couldn't help me . Now they expect me to pay $1500 dlaars and wont help me get it off. worst ever
im going through the same thing they are overcharging only thing i can say do is cancel the line then they will take a settlement lol
This has to be the worst wireless company around. Their service is horrible and the customer service even worse. The "Big Four" carriers better get their acts together and stop over charging people.
Someone stole our identity from t mobile, filed claims, and not even changing passwords on your account works. Filing a police report is a project on its own .I have been left with no access to my phone for three days now , because someone blocked the wrong line , T- mobile is a house of clowns
The absolute worst service I've EVER had. It's no wonder T-Mobile has recently lost TENS of Millions of dollars in Class. Action law suite. Pending suits against T-Mobile are a good place to get your customer service
No bueno, definitely not even a bit sympathetic, they call themselves specialists. "NOT"
You are right on that the worst company ever
Worst horrible disgusting customer service they can't help you in store and when you call it is like speaking to clowns they tell you they will help and they don't do shit. I will never be back to this company i returned some phones in December they had them in the wear house by January we are almost in march and i still haven't received my money back and they keep giving dates and i don't receive my money back. but if we are ever late in the payment they do charge you 20 bucks fpr late fee and they automatically disconnect your service i highly recommend people switching to VERIZON yes it's really expensive but you don't have these issues my whole family has had verizon for more than 20 yrs and never had an issue like this i tried switching to this bs company worst move ever done tmobile you guys are only good to drag people into your dirty games once people are hooked up you guys don't worry about the customer.
HORRIBLE customer service!! The reps lie and tell you what you want to hear to get you off the phone or hang up on you. They don't have accurate information and transfer you without telling you. They need to be re-trained. When you ask to talk to a supervisor they do the same as the representatives.. not helpful at all either! There's literally NO ONE to help you, all they do is give you run arounds. Great plans, but extremely unprofessional company as a whole. I will be writing the corporate office a letter in regards to my experience, I hope this helps them grow in professionalism towards their company.