Information, reviews and public commentary for US companies

 

T-Mobile USA, Inc.

Rating
0.821483
Web
http://www.t-mobile.com
Address
12920 Se 38th St.
Bellevue, WA
98006
Phone
(425) 378-4000
Fax
(425) 378-4040
Twitter IDs
@Tmobile
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Daniel Tate - 1 d 2 h ago

0

I have never, never ever, ever never ever in my life have such a frustrating time spending 600 dollars! I walked into the T-Mobile store on PCH in Long Beach CA with all the information I needed. We researched all the phone and plans before going. I knew exactly what I wanted. I wanted to purchase Two E5 Plus phones on a 90$ a month plan for two lines. All researched. Porting two existing phone number, have all account numbers phone numbers pin numbers. I had everything! In and out right? Not The sales person Refused to sell me the phones! What! Really, this can't be true right? She refused to sell me the phones. She insisted I get a prepaid phone. I said I don't want to, I want to pay 250$ each for two phones. She kept insisting. She wouldn't sell me the phones! How can that be? I walked out! Another worker came out running for me to give me my license back. I was really trying, I even gave her my license. Thinking once I have to pay or sign something I can then re-insist purchasing the phones for the advertised price! I complained to the other employee. That employee said she would sell me the phones. I went back in and waited for her to get the two phones from the back. Guess What.... Only one phone was in stock. So the whole time there was no way I could have gotten two phones anyways. Let me tell you. If it wasn't for my daughter, whom picked the phones and plans, I definitely would have gone elsewhere. What! What! It gets better! I decided I will call T-Mobile to complain and/or buy the phones over the phone! A total of 3 or 4 calls was needed. First time call in. Lady says it's Not possible to sell me the phones over the phone. I asked if it's possible to purchase two phones and have them delivered to me. She says No! No! What..... My gosh that's crazy isn't it. Call number 2. Male answered I explained the entire thing to him and I asked him if it's possible to purchase the phones through him. He says Yes! Wow great right? Not. He also refused to sell me the phone outright! He says it's not possible to purchase the phones Outright. Now I am livid! Livid! I swore at him and hung up! Really come on T-Mobile. It must be that these employees are getting some kickback to get me on that prepaid plan. Then comes the Angel! The final phone call was only for me to tie up your employees on the phone to just mess with you all. Get some of my frustration out and just yell at your employees. Anyone who answered, yell at them then ask for a supervisor and yell at that person!!! That's all I wanted to do. Whomever took my order deserves a major thank you from management! She was fa-nominal! Seriously! Give her a raise and promote her to train others. I can't believe she put up with me and was actually able to complete my order. I really was amazed, clone that woman clone her, hurry. Now we think it's smooth sailing now right! Not really. Get the phones go to activate them and port the phone number to the new phones. I've done this before easy sailing right... Not. So I call T-Mobile activation number on the documents in the package. Turns out I don't know my account number, didn't know I had one, I thought they should be able to find my account through the sales receipt (purchase order number) or maybe my phone number or maybe by my address something right? I physically got the phone so my home address has to be somewhere in T-Mobile. Not! I am told there is No way to figure out my account without my account number which I don't have! What! seriously... Yup can't help me. Ok, I hang up call back in. call Number 2. Guy was good! I gave him the sim card number and he was able to pull me up! Fantastic right. I tell him the porting phone number the pin the carrier he asks me for a new security pin. He does something on his side to port the number over. But then the line goes dead! Damn I had a guy that seemed like he knew what he was doing. OK call in third time. Horrible. This guy insists I need the account number also. I tell him I just gave someone else the sim card number to find me. This guy says NOPE can't do that... WHAT!!! He just did! So I give up and just accept whatever the guys says. So now I have to give him my Name, my address. He's building a profile or something. I ask him why he's asking these things and he says he's building the account. Then he asked me what I want my new security pin number to be. At that point I realized this guys didn't know what was going on and he could be making this way more difficult then it needs to be. So I tell him he doesn't know what he is doing and he refused to send me to a supervisor. He insists it's me who doesn't know what he is talking about and that maybe I should call back in to get someone else. What! What! I just hung up and called back in. Finally a lady that I thought was going to lead me to my own suicide. I let her do her thing and she figured it all out! I was impressed. She determined the smart guy on the previous call actually did port over one of the numbers. He must of thought I only wanted one phone ported. She figured out which one was ported to what associated phone. She explained we can transfer the sim cards between the phones to make sure the right phone goes to the right person and the right phone number. Finally she did. I thanked her immensely and now that it. Right.. This time that's Right. All over. Unreal. There is just some shady stuff going on with you guys. I really can't stand switching these phones such a pain. This is why people buy I-Phones outside of the status symbolism. This never would of happened with an I-Phone in an Apple Store! If I ever migrate off of T-Mobile because it was so difficult to get on it will only be for an I-Phone. I will dump the Androids all together and only use Apple for the rest of my life. Good job T-Mobile. Let me break it down for you, so to make sure all the time I put in explaining how horrible this was. 1) In-Store Training. Understand the kick back thing but there has to be line to stop at. 2) On-Line Training. Multiple call station issues. Need knowledge and training. Allow supervisor. 3) When a customer comes in with everything written down with money. Don't run-em off! If your competing with just Verizon and the other common carrier's it' s probably just as bad. But you won't compete in anyway at all with the Apple Stores. That's it. Just another one of life's unnecessary hassles. Daniel Tate Account Number: "unknown" See, now you will never be able to find me! Good Luck I get this link in my email to fill out the survey. So two hours later I try to submit it. So hilarious the website says there is profanity in this message. I put the text into a profanity website to check it and there is no profanity. Guess what.. I called... The story won't die. First guy in sales Anthony. He did state his name on the introduction. I asked him what it was again and he refused to tell me. I explained I only wanted to reference him by person when I call back in. He still refused. I asked for supervisor he refused! He asked me why and I told him because he wouldn't tell me his name again. So the finally told me his name. I talked to supervisor Mike who didn't even give me a chance to say hello. He starts ratting off something about what he told the agent. I am like calm down sir. Let me speak. I used a soft quite tone with him. He finally listened to me and agreed to transfer me to Customer Care. So on we go to Customer Care. Talk with Peachra. She was very nice to spell her name for me, very unique and pretty name she has. I explain to her the website seems to not be accepting my text. She has no idea what website I am talking about. She says maybe there is a word limit. So helpful, right. So then I ask her to speak to her supervisor and she asked what for. I said I am having issue with the website to submit my review. She says her supervisor won't be able to help me because the supervisor doesn't know about the website either. I insist to talk to a supervisor. Peahcra asks if I am a current customer. I say I am a new customer. She insist on pulling up my account. And she says she will take care of my issues. Well my issue is with the website not my account at this point. She say she can't send me to the supervisor unless she gets my account information. So I tell her I lied to her and I am not a customer at all. She insist again for me to give her the information. I refuse. She finally transfers me to Pepicilia, I spelled it bad sorry. Pepicilia let me explain the whole thing to her. Condensed version. She says she can' t help because that website is not part of Customer Care. All their surveys go to text messages not emails. I ask her if she would allow me to email her the contents of this review. She could then take it to her boss and ask him about it. Maybe eventually it will get to the people that orchestrated this review process. She says it won't go anywhere. Why can't she take personal responsibility and find where in the organization this came from. I want someone to see my review. I has to help you guys to be better. So I give up. But now my idea is to call corporate headquarters. I am sure I can find someone there to accept my feedback. Soon find out. ---------------- email that started this review From: T-Mobile Sent: Thursday, January 17, 2019 2:35 AM To: Daniel Tate Subject: Did your recent purchase go well? Review T-Mobile USA DAN, Feedback from customers like you helps us improve the shopping experience for everyone. In your honest opinion, was shopping with us a good experience? Review T-Mobile (this is the link http://ratings.bazaarvoice.com) Thank you, T-Mobile USA Contact Customer Service with questions or concerns. If you no longer wish to receive notifications like this, you can unsubscribe any time. This email was sent by: t-mobile Menaul Blvd NE, Albuquerque, NM, 87176, USA

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Sean Dean - 1 d ago

0

I am complete disgusted with T-Mobile's customer service team. My phone was stolen on 1/12/2019 and i called customer service to inform them. I was told my bill generates on the 13th and go into the store, payoff the balance and I could update on the 15th. Here ware two days later and about 10 customer service, 4 supervisor and managers later and I still have no phone. I was told you have to wait until the bill generates. Well does it really tale a week to generate, NO. After all the hassle you over me a ten dollar credit. What the hell. They just lost a customer

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DB - 2 d 5 h ago

1

Shame on T-mobile executives for trying to curry favor with DJTrump by staying at his hotel in D.C. I am a current customer but you can bet that I will keep this in mind when looking at other carriers.

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carmen - 2 d 4 h ago

The second the merger goes through I am gone. I have been a customer for many years.

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Anonymous - 2 d 6 h ago

1

They want to cut my phone off bill high they don't want to help us

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SG - 4 d 42 m ago

0

T-Mobile representatives are mostly from the phillipines we need a company that give jobs to our people here in the USA

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Arkinneo - 7 d 5 h ago

0

Not impressed at all. New service and my phones are lost in their warehouse. Only resolution to this is to buy new phones and wait for their internal investigation to finish for a reimbursement from the original setup.... This has even been escalated to corporate resolution dept. And nothing offered to resolve the issue. Am ready to get an attorney involved.

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Dissatisfied customer - 5 d 18 h ago

0

T mobile has no customer satisfaction programs in place. Their all about upwelling not customer retention. I've been with them 5 years and every time I've had a problem they transfer you from one place to another. When I asked where to send a complaint the rep had no idea. Terrible service terrible!

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Dominique Hayes - 7 d 13 h ago

0

THE WROST PHONE SERVICE EVER. NOTHING BUT DROPPED CALLS. AUTO OFF TRACK ! THEN WHEN TOLD SOMETHING. THEY WONT NOTE IT . THE WORST PHONE COMPANY EVER!!!!!!!!!!!!

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Anonymous - 8 d 4 h ago

Your revenue accounting is costing you money. Ittakes 2 weeks formy payment to get back to my bank for debiting. Vis and then phone company are faster.

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Don - 8 d 8 h ago

0

Ever since I signed up, my auto pay has been messed up. Each month at this time I get the text that you morons were unable to process my payment. Each month I call in a some poor call center person has to deal with my displeasure. The problem is your piss poor software, not on my end. Last month I promised that if it happened again, I would contact every regulatory agency from the FCC on down and complain. Well, you did it again you accounting idiots, and here it comes. Brace yourselves in Bellevue 'cause I will be calling as soon as somebody shows up for work. I'll also be in contact with the folks in Germany. This is how you treat senior citizens and vets? SHAME ON YOU!!! Maybe having to spend many times my bill to answer all the complaints will finally get you knuckleheads to wake up and treat your customers right!!

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My name is Yacob - 8 d 16 h ago

I have two prepared phone with T-Mobile I paid my bill two days before the due date and both phones aren't working I been Calling customer service all day long they keep saying it will be fix in tow hours it's been tow days noting I ask my money back so I can go other phone companies and get Service still thy haven't give me my money back or service. Thy keep transfer you from department to department and it seems like your speaking with different companies not departments keep saying they don't have access for this and this or They don't do this in this department so now Currently T-Mobile is holding my money without any service my both Phone aren't working currently.

Please stay away from T-Mobile I don't recommend to anyone

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Kim - 10 d 1 h ago

0

I have been with T mobile for 5 years now and that is ending. I will be going back to Verzion after the horrible service I have received. I am on there jump plan and I turned in my iPhone 7 on September 28 and they are claiming they did not get it and have been charging me for it every month and now say that are going to charge me $168 for the final payment. I have the receipt with the proof I turned it in and there customer service agent won't even take down the numbers off the receipt he refused to let me talk to a manager and that just gave me the runaround for an hour on the phone. I will be turning this matter over to our family lawyer and I'll be suing T-Mobile. DONT GO WITH THEM WORSE COMPANY EVER!!!!!

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Anonymous - 9 d ago

Did you ever hear of the Federal Communications Commission

I'm sure they will take a CVomplaint over the phone especially if you also had issues with their service ,interference hacking disruption of service . Once a complaint is taken and u are assigned a complaint # see how fast their Corp. Response team contacts you andCVtheir bullshit abuse stops. I had similar difficulty . Enlist the F.C.C. 1(hidden) they will take a complaint via phone be sure to mention any interference u had with their service. See how fast they respond, why should u shoulder legal fees , you can sue in small claims yourself and the financial apec is 5,000 $ .

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Gregory Martin - 8 d 20 h ago

0

I had T- Mobile post a message on my phone on numerous occasions no sim card inserted. Disrupt personal phone calls to hospital billing offices , obviously listening in on calls and hanging up before I could supply the hospital. Rep with retroactive insurance claim coverage. When I tried to call back on my 7 galaxy phone after they hung up my conversation I was hit with the number you are trying to reach is non extent or inoperative. I had to call from another phone to reach the billing hospital. Rep. They wanted to make life extremely difficult and have me with large financial obligations and further defame my financial profile . I had this happen after complaint # 1 to the F.C.C. as acts of reprisals for they where compelled to pay several months of service by uncle Sam. Beware if a Lauren or a Robert Rameriz is assigned to handle a open response FCC complaint, their false sincerity and sophomoric antics in problem resolution are something no one should be subject to.

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Helen Pender - 9 d 4 h ago

T-Mobile do not have good customer service at all. I only been with them for 7 months and they are trying to give me a old phone and place of my new. I have been trying to get the corp. office number and no ones seem to have it. If you know the corp. no. please send it out so I can call or if someone at the corp. office can call me. I sent a massage to John Legere on Facebook with no reply back and they say this is customer service.

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David J. Krupp - 9 d 7 h ago

5

T-Mobile is selling your personal information to the highest bidder. Contact them and forbid them from selling Any information about you or your phone use to ANYBODY.

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Why? - 10 d ago

Why in the world will T-mobile in Sumter, South Carolina hire people who act childish and uneducated about their products/business. I went into T-mobile store to do an exchange no one not even the manager knew what to do. A young man came in to pay his bill and it toke over 30minutes before someone helped him. I guess they haven't heard of the word multitasking.

Oh and this bet it they bring their children from school to work and stop helping customers to assist their children. I guess it was bring your child to work day.

For now on I'll drive 1 hour away to Columbia, South Carolina for my phone services. Goodbye

to Sumter, South Carolina t-mobile store.

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Cathy - 10 d ago

1

No one at T-Mobile tells the same story. I was quoted one rate and then the Invoice comes and it's a higher rate. I was billed after I canceled service and T-Mobile used my credit card to continue billing me. I have proof of cancellation and no further service after the date. I'm told because I kept my phone number, Verizon called to secure it, I have to pay an extra month- Who ever else wrote scammers (all 200+ of you) are correct! I have family members who left T-Mobile recently (in Seattle and Olympia WA and CA) and they were not charged for keeping their numbers. Customer service makes up what ever they want; Cellular Communication must follow laws and I am reporting to consumer protection agencies. (1 star for local store service)

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Sabrina - 11 d ago

T-mobile is the worst phone company I have every dealth with. Customer service tells you lies and then when you call back to complete what was offered to you it's a totally different story. T-mobile is a scam and rip off each month you phone bill increases and on top of alll that they bill you as if your in a contract this is a hot ass mess. T Mobile will never get my money as long as I am living I'll take my chances with simple mobile.

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redneck - 13 d 22 s ago

T MO SUCKS!! i have a business account with these morons and my bill keeps getting higher and higher every month. also ive had to have several cell spots (mini towers) deactivated when they were not suppose to be I AM TIRED OF THE LIES AND THE BULLSHIT T MO!!!!

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Jim McCurdy - 13 d 4 h ago

0

I am not happy with T-Mobile. I signed up as a new customer to break away from AT&T after two years, while bringing my wife and daughter into a family plan with T-Mobile. We were told we could receive three lines for $120 with taxes included. We agreed to trade in two iPhone 6 devices, and get two iPhone XRs and an iPhone 7 for the three of us. We were also told we would receive $250 in phone credits for our trade-in devices. Chandan (Max) at T-Mobile Pearland, Texas (2813 Business Center Dr. Suite 1) broke down the charges for us. He said our total bill would be $160.28 after our phone credits, which would be broken down in installments. We were set up an autopay with a debit card at the store. On the first bill, I was charged $180.43. On top of being misled and lied to, the audio on the video recording doesn't work correctly. These are supposed to be brand new iPhone XRs. Why doesn't the sound capturing work correctly? T-Mobile's customer service has gone downhill big time since I was a customer in the early 2000s. Customer service tried to tell me over the phone yesterday that you don't offer plans that we were offered. They were plastered on flashy neon pink signs in the retail stores and on your website. I don't appreciate being told one thing, and then once your company ropes me in as a customer being charged something different, only to offer a "You're stuck with it" response when I call to ask why I'm being gauged and lied to. I am really upset with you and T-Mobile, not to mention the people you employ, and what you allow them to say to customers. Get 2 lines. Add a 3rd line free. Bring the whole family together with T-Mobile ONE. Get 2 lines of unlimited talk, text, and data on your smartphone, and your 3rd line is on us, after bill credits with AutoPay-that's just $40/line. Unlimited talk, text, and data. All on America's best unlimited network. Netflix at no extra charge. We'll cover a standard 2-screen subscription for almost any device, even TV. Taxes & fees included. No surprise fees on your monthly plan bill. Texting & data abroad. In 210+ countries and destinations. Stream unlimited entertainment. Video at DVD-quality, 480p. In-flight texting + 1 hour of data. On Gogo-enabled flights to, from, or within the U.S. Unlimited in Mexico & Canada. Talk, text, and up to 5GB of 4G LTE data. Mobile hotspot data included. Keep all your devices connected at max 3G speeds. Limited time offer; subject to change. For new or existing single-line customers. Qualifying credit and plan required. Credit may take up to 2 bill cycles; credit will stop if you cancel any lines. $5 more/line w/o Autopay. Limit 1 offer per account. T-Mobile ONE General Terms: Credit approval, deposit, and $25 SIM starter kit or, in stores & on customer service calls, $20 upgrade support charge may be required. Capable device required for some features. U.S. roaming and on-network data allotments differ: includes 200MB roaming. Unlimited talk & text features for direct communications between 2 people; others (e.g., conference & chat lines, etc.) may cost extra. Unlimited high-speed data US only. In Canada/Mexico, up to 5GB high-speed data then unlimited at up to 128kbps. T-Mobile ONE not available for hotspots and some other data-first devices. Video streams at up to 1.5Mbps. Optimization may affect speed of video downloads; does not apply to video uploads. For best performance, leave any video streaming applications at their default automatic resolution setting. Tethering at max 3G. Service may be terminated or restricted for excessive roaming. For the small fraction of customers using >50GB/mo., primary data usage must be on smartphone or tablet. Smartphone and tablet usage is prioritized over Mobile Hotspot Service (tethering) usage, which may result in higher speeds for data used on smartphones and tablets. AutoPay Pricing for lines 1-8. Without AutoPay, $5 more/line. May not be reflected on 1st bill. Int'l Roaming: Usage may be taxed in some countries. Calls from Simple Global countries, including over Wi-Fi, are $.25/min. (no charge for Wi-Fi calls to US, Mexico and Canada). Standard speeds approx. 128Kbps without Plus; with Plus approx. 256 Kbps. Gogo: on U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req'd for messaging. Stateside Int'l Talk: Calls must originate on T-Mobile's U.S. network or in Canada/Mexico. Rates and included countries vary and may change. Coverage not available in some areas. Network Management: Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. During congestion the small fraction of customers using >50GB/mo. may notice reduced speeds until next bill cycle due to data prioritization. On-device usage is prioritized over tethering usage, which may result in higher speeds for data used on device. See T-Mobile.com/OpenInternet for details. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. Jim McCurdy (hidden)

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Ana/ Joaquin Bonilla - 13 d 10 h ago

1

My name ia Ana Cervantes...we have been tmobile for over 20 years...for the last 3 years it has become a nightmare dealing with your company...the new dirty patterns and practices that your company is using to bully...harrash...customers is overwhelming...Iam filing a formal complaint vs.your company for disconnecting my services unlawful...it is a shame that a company of tgis magnitud in order to bleed customers for illegal fees gets away with it...I will email you my report and my proof...Iam an advocate in my community and this problem is getting out of hand...my phone # is (hidden)...listening to your customers pleadings will enhance your company...not addressing the issues warrants a lose of credibility and repuration...We have strong evidences of the abuse...

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Anonymous - 14 d 42 m ago

0

This company fucking sucks. I have been harassed by this company with the constant phone calls. I call in and speak to a manager and get half assed apologies and then I get hung up on. Nice customer experience! I'm my lawyer would love to take on a case like this where the company harassed their member.

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Yvonne - 14 d ago

0

I also have been dealing with issues from T-Mobile for a phone purchase that I have been paying for and now they have no information saying that I made a payment. T-Mobile should be discarded as a carrier. This has issue has been going on for over 6 months now. They say it is resolved, then a bill comes stating something else.

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