Information, reviews and public commentary for US companies


T-Mobile USA, Inc.

12920 Se 38th St.
Bellevue, WA
(425) 378-4000
(425) 378-4040
Twitter IDs
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Anonymous - 13 h ago


someone went into a T-Mobil store and got an $600.00 Samsung upgrade on my account and I was not even notified, if I didn't call to try to get my bill reduced I would have never known. A year passed and I was on auto payments so I don't have a paper bill and I never checked my bill on line. I had no idea that I was paying for another device. I have been trying to fight this and the fraud dept just closed the case stating we are responsible for the charges. I never got an email, text or phone call for T-Mobil asking me for my side of the story. I'm so annoyed I called an attorney we are going to go to small claims court! How Dare they Be Careful with you ID people T-Mobil was careless with mine and got into the wrong hands.

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Abe - 13 h 13 m ago


Your phone is been broke for at least 5 days.

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Frank - 13 h 31 m ago


Your company sucks. I called with a legitimate complaint that your phone does not work in rural Pa after I was told it would. Complained to many people to no avail. You want me to honor the payment on my phone even if you are not honoring your guarantee that the he phone would work. It is a discrase. .

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Jaime Ramirez - 1 d 14 h ago


Can someone please call me from the corporate office.

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Christine Gibson - 4 d 14 h ago


WORST COMPANY EVER..... I have been a customer of Tmobile since the time they went into business.. they lie they add extra charges and they dishonor veterans and their family members... Shame on you Tmobile.. so many advertisements state you are military friendly when you are not... when a military spouse has an account with you she is part of her military members family... HORRIBLE HORRIBLE COMPANY.. spread the word.. we are leaving Tmobile for good and will continue to spread the word of this horrible company and their lies

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hilda diamond - 6 d 3 h ago


I've been a customer for about 15 years. I have 2 lines, a smart phone and a flip phone. The system had changed and now the flip phone, that you sold me, no longer works. I asked you to replace it and was refused! I'm going to Verizon tomorrow to switch carriers unless you change that flip phone. You will not only lose a customer,but you will be sending me to your competitor..

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Warren - 6 d 14 h ago


Worst service ever. Install on Monday, went down Monday night, Tuesday system went down several times , Wednesday got a cup of coffee to watch tv news system down. Do you want all the trouble I had with T- vision. I would think twice before that promise they make for the latest and the greatest that don't work!!!!!!!!!!!!!

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Takita Smith - 6 d 15 h ago


Horrible customer service i been here for almost 6 years i lost my son in april i was told because i was grieving and was in the hospital that i would not be charged the recurring charges of $20 per line since my phone was turned off due to the unexpected expenses of losing a child here it is a month later and my bill shows the charges that they promise to not charge i called in to be told that i can schedule a payment arrangement when i just paid the $650 i promised to pay after i lost my child sad after this payment i am going with another phone company

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Janetta - 7 d 7 h ago


Tmobile is horrible my bill is never the correct amount the representatives arent helpful the center you are sont to all know ine another and form an opion based on what the last representative said im trying to get to cooprate the manager by the name of andrew said no ask to speak with someone above him he said no i ask could they get a call play back he say theres no way which is a lie its been done before all of it i ask what can be done he said nothing the bill is right although the bill has been different every month im just over t mobile the can lie and cheat and nothing happens theres no repercussion

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Oluyomi Sunmonu - 8 d 5 h ago



I am a T-Mobile customer for the past 4-5 years now. I ordered a samsung 10 + device and agreed to finance this device for 24 months and i signed and agreed to the terms and conditions. Few days later, I discovered T-Mobile logged into my account and withraw $716 dollars for the phone which i already finance for $22/month. I have been calling T-mobile representatives for the past 30 days to request for my money to be credited back to my account, I have spoken to over 6-7 representatives & supervisors who says they are filing a refund and nothing happened yet. I feel very disappointed and cheated that T-Mobile cannot initiate a simple refund back to my account for the period of 30 Days. Secondly, they charged my account when i didn't authorized them to do, I considered that as fraud. I am going to have my lawyer file a case against them if i do not get my refund back as soon as possible, In my opinion, i think 30 days is more than enough time for me to exercise patience in other to get my money back to my account.

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Syed Hussain - 8 d 9 h ago


I am a physician and unable to get calls from Sprint customers since I moved from AT&T last week. Its a serious problem as I am unable to get calls from other physicians, as well as other friends and family.

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T.Dajani - 8 d 11 h ago


This company don't give a damn about there customers . so many problems on there service line then on top of that they give you an attitude its like its my problem the service its not working right,

my advice switch to different company and safe yourself the headache..

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Michael Brown - 8 d 14 h ago


I have been a T-Mobile business customer since December after coming over from Verizon. The main reasons I came to T-Mobile was I heard good things about You, but my experiences have been way below stellar. I need 15 lines of service but unfortunately, I do not have the payroll to fund 15 devices upfront, as I'm sure you can understand and many businesses can understand with cash flow. I was just going to have device payments that each employee was going to pay for their payroll, sounds easy right? Should have been easy to figure out. Well, I basically was forced to buy a cheap phone, the One Plus 6T, and I had the Samsung Note 9. I use Note 9 for my business and this One Plus 6T is basically a paperweight. So all we have with T-Mobile is 3 lines, (2 phone lines, 1 Tablet line) so we are 12 lines short and that has caused a huge issue with how I run my business, I need to speak to each employee when I call, PERIOD. Now I'm hearing that some employees can't use their phones for business BLAH BLAH BLAH and there isn't really much I can do besides finding a new cooperative employee, and that takes time and money from us. So I have numerous complaints about T-Mobile and I'm hoping we can resolve them before I go back to Verizon. No customer rep has given me any help, I also have asked for a paper bill since I opened my account, and nobody has sent one to me. I asked why I am being charged $356.00 every month yet I hear the same thing, no help, no answers, JUST PAY THE BILL you guys tell me. I asked why I cannot get online to see my bill yet you guys don't ever help me there, I asked why I have to pay 90% of the phone down when Verizon will not charge me one penny down, they said they would even bill the taxes on my bill. So you see??? It doesn't take a rocket scientist to figure out who the better company would be. You guys say after 12 months then I will be able to do NO MONEY DOWN, so i have to wait 12 months??? HELL NO i'm not waiting 12 months to get better service, No Way. So I'd like someone in customer relations with the CEO to explain why I should stay with T-Mobile?? Right now I am giving T-Mobile 1 star, I wished it could be negative stars

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Annon - 9 d 2 h ago

T-mobile is the worst company to work for they fire you for anything !

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Reynold - 9 d 12 h ago


My name is Reynold st. James. I am contacting you in regard to your misleading add on TV about the free cell phone. You say nothing about having to have a eligible phone to turn in to get the phone for free or having to add a extra line!! That is false advertising!!! I will give you until the end of today to call me (hidden)) or I will call the Massachusetts attorney general's office and report you. P.s. I have taped your add from the TV!!

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KY - 15 d 7 h ago


I just got done setting up service for the 1st time. I no sooner gave my financial info as required when my security provider informed me that my info had appeared on the dark web! Wow T Mobile, what a way to start????? Need the FBI?

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Elizabeth Rouly - 10 d 10 h ago


The same thing has happened to us. Ideas or suggestions would be appreciated.

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TANYA MCCORD - 10 d 19 h ago


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dashanae - 11 d ago


i want to know when i able to start this interview

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Angela Casteel - 13 d 11 h ago


I can not believe how unbelievably crazy t-mobile has become. In 4 years and 6 months with you guys and then dropping from my husbands account to my own to free up ec its outrageous that we will be paying nearly 600 dollars the new bill for me 201.34 for on day on a billing cycle. and then i am told that you are charging upfront, sorry but prepaid service would be me going to walmart to purchase a tmobile phone or having to pay the bill upfront while i was in the store for over 4 hours. cause my husband is a truck driver of which i could go on a complete tangent about how yall dont even care about those that indeed deliver your products with out them this country wouldnt move. how about that food for thought. I could see my full bill being 201.34 not for 1 day. you are not in the business of prepaid cellular unless specifically stated like those companies that actually state it. I am so over all this new crap you are trying. i am looking at my options, and I am sure my husband and his other 4 lines will be too. he doesnt know his bill is still going to be nearly 400$ smh. TMobile needs to tighten up. or be prepared to lose a lot of business.

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Michael Stone - 15 d 8 h ago

I have been a loyal T-Mobile customer for fourteen years, never had my cell phone cut off and always made it a point to pay my bill on time. However, I do believe it's time to find better carrier. Because of an debit card error, t mobile has decided to put hold on my card for thirty days. That means I have to go to the bank and withdraw cash from the ATM, then go to the nearest TMobile store and pay cash. For fourteen years, you guys were the best, until now. It might be new management with new policies, what ever and if it continues, I'm not going to be the only one that leaves.

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Lataisha Hardy - 15 d 16 h ago


T mobile is a horrible horrible company went into the store at 1607 Morse rd Columbus Ohio and wanted to start service so I brought my own phone new what plan I wanted and everything by the time I walked out the representative charged my card 75.00 for the start up fee well she put the chip in and said I was good to go however my phone keep saying not authorized so she said just call sprint well called and they said you can't get service with them so I take the SIM card and my receipt back to the store it's been hell ever since they saying call customer service and I'm like why I have my receipt I was just in this store make a long story short I call customer service I ALWAYS get someone who don't speak very good English and have been getting the run around ever since and basically is out of 75.00 dollars I still don't have my money and it's going on 2 weeks since then if I knew they were like this I WOULD have NEVER considered them I am beyond LIVID about t mobile And that's why I gave them a ZERO

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Mr and Mrs Batac - 18 d 11 m ago


Hello Tmobile corporate office,

My name is Lizamie Batac and I live in Los Angeles Ca. I been with tmobile for more than 10 yrs. Today I encountered a very good representative that is base In Cagayan De Oro, Philippines, his name is Allan Ragmac. I just want to thank him for showing me good customer service, aside for he answered all my questions, he is also a very polite and respectful representative. I guess we build some kind of long distance imaginary (customer/ representative friendship) I'm a Filipino also, and it's very important to me that the representative we spoke will understand me and a vise versa. Please extend my appreciation to him .

Thank you and god bless!

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Suzanne Marie Ledet - 55 d 5 h ago


I have been a loyal customer of T Mobile for quite some time.Unfortunately, I have reached my limit with the service(inadequate). My first complaint:, my bill seems quite excessive for only having one phone line. When I see and hear advertisements for " four lines for 100.00." I have heard my students state their service with T Mobile is 40.00 dollars a month and has most of the bells and whistles associated with their line. I am not about bells and whistles, just fair and honest service. Recently, I had an issue with my Alactel tablet. The issue had to be resolved with a replacement tablet. Well, the replacement tablet lasted perhaps for five days, and began exhibiting the exact same technical difficulties as the previous the tablet. Unfortunately, when you most contact the service center so frequently you forget every ones name. Upon experiencing the same problem yet again with the replacement tablet, the authorized representative stated, I would receive my 2G data back: in return for my distress I would receive 10G, every month for a year. I contacted my Austin team of representatives( haha) and of course there is no such " Promise" written in my notes. Well, upon typing this farewell letter to you TMobile, I remembered I record every conversation I encounter on my phone. I found the recording giving me the 10G every month for my tablet. The conversation began at 1930 hrs, (7:30p) lasted 07:40 minutes and the representatives' name was Oliver out of Mission, Texas. Now, if the phone conversations are recorded on your end, the conversation I had with Oliver on 9 Mar 19 at 1930 hrs, should be in your system. By the way, I " like" the way your representatives "try to keep the your customers from switching". THEY DON'T! I would really like for someone to contact me about this matter.

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Zak Ayouby - 54 d 15 h ago


Some months ago, I wrote to Mr. John Legere, the CEO. His personal assistant responded to me and solved the issue for me. Despite better options out there, I remained


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Anonymous - 40 d 12 h ago

We're would I get the information to write me ceo I have a few things I need to talk to about

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wendy - 35 d 16 h ago


Can you please give me the way to email the ceo personal assistaint too ? I been with Mobile 2016 Feb . I had so many problems with what they say.I really had it . Now my kick back on my phones that had kick back in 2016 are not getting the kick back. they are saying they can give kick back , back on the old lines but I have to get rid of the add line get one free line in august 2018 . The free line only has to go, Really ! Why I don't like the way they give and take back.

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KAty - 23 d ago


Wendy, having the biggest problem with Tmobile. I have been searching for hours looking for an email address. Just found it. Use your cell phone (hidden). If it bounces back, cap your (T)

I'm sending a long email tomorrow, and if that does not work, I am writing a very hard, harsh letter to:John Leger, 12920 SE 38th St,, at Factoria Blvd, Bellevue, Washington 98006. Next is Verizon.

Good luck

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