On January 4 2017 I purchase iPhone 6 on March 29th the screen went black I call T-Mobile the phone was on warranty they said they would send me another one and I asked for a new one since I have just purchased the iPhone 6 and they said they will send me another phone what is in stock they weren't sure if they will send me a phone that was used or new I told him I had just purchased the phone new and I would like a new one they said they couldn't guarantee me a new phone I would get what they would have in stock to call the Apple Store since it was an Apple phone product it still under warranty as a T-Mobile customer T-Mobile should have been able to assist me with the situation since the product was bought at T-Mobile I spent over an hour on the phone trying to get a new phone because the one I have purchased was was damaged I have had the phone only for two and a half months I am a very unsatisfied customer at T-Mobile this is bad customer. I call the Apple Store and I was given excellent customer service they provide me with a new phone even though it wasn't bought through the Apple store but it was bought through T-Mobile will they should have assisted with better customer service.
This company is the worst of the worst, The staffs are well trained to lie and defraud u. Run for your life from this company..
VERY DISAPPOINTED WITH T-MOBILE. I MOVED FROM WALMART FAMILY PLAN TO TAKE ADVANTAGE OF MY GOVERNMENT DISCOUNT RATE. I SUBMITTED MY PAY SUB, EMAIL ADDRESS AND ALL THE NECESSARY INFORMATION AS WAS REQUESTED IN JUNE 2016. I WAS TOLD THE RATE WILL APPLY WITHIN TWO BILLING PERIOD AND THAT NEVER HAPPENED. EVERY TIME I CALLED, THE REPRESENTATIVE WILL APOLOGIZE AND ASSURED ME HE OR SHE IS GOING TO FIX THIS, BUT FAILED TO DO SO. OCTOBER 2016 I REQUESTED FOR THE SUPERVISOR WHO AS USUAL APOLOGIZED AND FORWARDED A LINK FOR ME TO START ALL OVER WHICH I DID, AGAIN THAT DID NOT HAPPEN. UPON ALL OF MY COMMUNICATIONS NONE EVER EXPLAINED AS TO WHY IT WAS NEVER DONE. FEBRUARY 2017, I CALLED AND THE REP. AGAIN TOLD ME I AM NOT GOING TO WAIT FOR ANY BILLING CIRCLE, THAT IT IS DONE, TO THIS DATE NO SUCH CHANGES WHILE I CONTINUE TO OVER $60 FOR A SINGLE LINE A MONTH. I'VE DECIDED TO USE ANOTHER COMPANY THAT OFFERS MORE PERCENTAGE DISCOUNT AND I REQUESTED THAT THE COMPANY UNLOCKED MY PHONE SINCE IT BARELY THREE MONTHS OLD, TODAY I RELIEVED A (hidden)" STATING THAT MY PHONE CANNOT BE PERMANENTLY UNLOCKED BECAUSE MY "EQUIPMENT INSTALLMENT PLAN IS NOT PAID IN FULL" SO T-MOBILE IS SO INTERESTED IN THEIR PHONE PAYMENT PLAN THAN FULFILLING THEIR OBLIGATIONS. IVE' NEVER MISSED MY PAYMENT NOR BEHIND IN ANY OF THE PAYMENTS BUT T-MOBILE HAVE DECIDED TO HOLD ME HOSTAGE WITHOUT JUSTIFICATIONS. EVERY TIME I CALLED I HAVE TO START EXPLAINING MYSELF ALL OVER, I THOUGHT THERE IS A RECORDING FOR THEM TO REVIEW THE HISTORY OF ALL MY CALLS. WELL I WILL NOT LET THEM USED ME WITHOUT PROVIDING THE SERVICES PROMISED. WILL SUBMIT MY PETITION TO THE CORPORATE OFFICE AND EQUALLY FILE WITH THE BETTER BUSINESS BUREAU.
what tells you they are not already collecting the subsidy from government in your name. They are defrauding service company. I equivalent them to armed robber, only the government is not paying attention to that area. They keep defrauding innocence people. Please, run from that company. Tell anyone you know. They are worst.
Hell with BBB, file a suit in small business court. I have had the same experience you describe and they don't tell the truth. Talk to them in court.
Within a matter of a week T-Mobile has illegally processed not one but TWO authorizations in my account for a large amount of money up to $1,000. These payments were not authorized by me they were done without me giving knowing or giving them authorization to do so for that large amount. I am not sure if anyone else is experiencing these types of fraudulent encounters with T-Mobile but this is not over with me. I do plan on seeking will be seeking legal help. And if anyone out there has experienced what I have then we should definitely think about getting together and doing something about this.
My friend. I'm equally disgusted with tmobile. I upgraded to a new iPhone and they lied about the costs to upgrade, now demanding triple the original estimate. I'm done talking with them (dozens of calls to no avail) and I will file a small claims law suit against them within a few days. They are robbers. Tom
WE need to file a civil suite against t-mobile!!!!!!!!!!!!!!!
yes yes yes!
T-Mobile overcharging me ever seen they text me with a message add additional 2 lines for free. I did and now they jack my phone bills up to $135 dollars. My normal bills usually 2 lines for $80 bucks simple plan and was told that I only paid for the taxes and the other 2 lines that all. They scam me big time and I have to call back 3 times but each time unresolved. I am going to file a complain with the FTC if they resolve my issues. This is very bad and I've been with them for over 12 years! I am hoping that they read this message and contact me to resolve this issues ASAP
I'm in the same boat. I've been a loyal customer for 12 yrs. I recently did Jump on Demand for 2 of my lines and see the 1st bill is almost $400!! I've never ever paid them that much nor have had a bill amount to this much. I called to make arrangements for my bill and to question why my bill is so high ON 3/26 The representative transferred us to a manager right away. She looked at our account and asked for time to do some research because it appeared 3 separate accessory charges were added to my bill from a retail store location on 3/21/17. My husband and I were working and did not make the purchases I'm being billed for. The MANAGER suggested we allow 72 hours her to look into the matter. SHE SAID SHE WOULD SET OUR BALANCE ASIDE. On 3/28 I woke up to suspended service. needless to say a very ANGRY call was made and my services were restored pending the manager's call. We'll the call was supposed to take place today at 11am EST. Instead a representative called to collect the balance. I explained the situation to her when she called and she said let's wait for the manager to call.. I'm still waiting to be contacted by the manager.
I agree I added a family member for one moth which they said I could, it is a year later and every month my bill is a mess over two hundred dollars a waste of time calling every month to fix their mistakes
yes we should asap. t-mobile is highway robbery. they charge you for things that don't even suppose to be on your bill like me i have been charged for phones i never had right now as i type this my bill is 1017.18 for what reason. Yet last month it was 2178 for 2 phones i didn't. today they say i owe 1017 because i haven't paid a bill since december so why my phone on than it doesn't add up.
YES we should
I received a check from T-Mobile for the action suit where they were overcharging customers and then it bounced when I put it in my account!!!
I agree with this completely. They are liars and thieves.
I've been looking at what I can do about this online. There is an option to complain to the FCC which I have done and there is an article that I read. The section I posted below is interesting. I am so upset and feel I was wrongfully done that I am going to go this route.
You might get more effective results by complaining directly to your state attorney general's office and, in particular, its office of consumer affairs. While your state's top cop doesn't have direct authority over cell phone firms, he or she can file a lawsuit on your behalf. But more practically, a phone call or letter from the attorney general often does get the attention of a cell phone company. Don't be shy about calling. Many states have very effective legal staffs, and it's often easier than you think to speak directly with an attorney. Because most attorneys general are hard at work running for future office, they are often very good about handling constituents' complaints.
We have been trying to cancel our service with T-Mobile since Dec. Several phone calls where they assure us the problem has been solved have obviously been in vain as we just got a bill for 2 months of service. Not only did we call and cancel, we went with another provider. This is my husband's acct. after my experience with them years ago, you couldn't pay me to use them! This has just verified my feelings about the company. A civil suit is required!
I AM WITH YOU.
COMPANY WITHDRAW A LARGE AMOUNT WITHOUT MY AUTHORIZATION. TOLD ME THEY COULD NOT STOP THE PAYMENT AND CALL MY BANK. ONCE I CALLED THE BANK BECAUSE IT WAS IN PROCESSING STATUS THEY COULD NOT DO ANYTHING. ONCE THE TRANSACTION WAS COMPLETE I WAS ADVISED TO CALL THE FRAUD CLAIM DIVISION SO THEY COULD GET MY MONEY BACK.I CALLED TMOBILE BACK ON TO KEEP HEARING I AM SO SORRY THIS HAS HAPPENED AND LET ME TRY TO STOP THE PAYMENT. WELL GUESS WHAT AFTER MINUTES ON HOLD HE COULD NOT SO I ASKED FOR THE CORPORATE OFFICE NUMBER AND I SAID AND DON'T TELL ME YOU DON'T HAVE IT, I KNOW YOU DO. THE REP SAYS LET ME CHECK AND GET THE NUMBER, ON HOLD WHILE HE LOOKS. WELL HE DOESN'T HAVE THE NUMBER AND SAYS ONCE THE PAYMENT GOES THROUGH THEY CAN TRY AND PUT THE MONEY BACK ON MY CARD TODAY. THIS IS SO NOT OVER, I AM GOING TO CALL MY ATTORNEY. TMOBILE IS THE ABSOLUTE WORST CARRIER IN THE WORLD.
You made a great mistake. Don't let them have access to your account. Run from them. Not different from those guys that carried guns to rub.
Sincerely. don't pay any company with your bank account, many of them lack integrity. they are just covering up defrauding innocence.
IF YOU FIND A GOOD LAWYER I'M IN. I'M PAYING FOR SERVICE THAT DOESN'T WORK. My son and I have used this service and total of 3hrs 23min SINCE NOVEMBER 2015. FYI COMCAST HAS CAUSED ME TO CALL AN AMBULANCE TWICE. ADD WELLS FARGO AND VERIZON TO THAT
It seems like this has happened a few times because the situation I am having with T-Mobile sounds a lot like yours. I also am seeking legal help to get this taken care of.
I was on the phone for 1hr trying to figure out my bill and I spoke too 5 people 3 customer service reps, 1 supervisor and 1 manager... Oh and according to the manager they don't have a corporate number. I was promised a credit and the agent didn't notate it and kept getting transfered and told there wasn't enough evidence to back up my story of the credit when I have the agents name and I'd and she was the first person I spoke too today. The manager cold trasfered me to completely different department when I asked for the call center general manager very unprofessional. No one ever bother to actually look at my bill and too think I was also calling to upgrade the 7 phones on my account.
My name is magaly limon. I live at Grand Prairie Texas. I have 2 iPhone 6 and 7 when I got this iPhone they tell me that whenever I don't wanted yes to return the iphone. . I rent them I went to the store in Arlington Texas the manager tell me I have to paid almost 700.00 hundred dollars to returned . I have to go back to Mexico and that's why I don't want the phones . So if you don't want the phones I am sorry I have to go you going to loose money . Why I have to paid to returned is illogical. My phone is diconect so you can't call me at (hidden) is my friends house . Thanks