Information, reviews and public commentary for US companies

 

Toyota Motor Sales, U.S.A., Inc.

Rating
1.193548
Web
www.toyota.com
Related
Lexus, Scion
Address
19001 S. Western Ave
Torrance, CA
90501
Phone
(310) 468-4000
Twitter IDs
@Toyota
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Toyota/Lexus lvr - 1 d 14 h ago

My son drives a gorgeous 2010 Toyota Camry, I love the dependability, the smooth drive and red color.

However, every time your new Toyota "Poker Face" commercial comes on television, my husband and I

turn the channel. It is the absolute most annoying/worst commercial on TV today. Please consider replacing it, soon.

Thank you

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Tom - 2 d 19 h ago

Why can't we Canadians and Americans buy the toyota Hilux with the 2.8 liter desiel engine. The Toyota Hilux and the Toyota Landcruiser are very tough and reliable trucks. The Toyota American and Canadian trucks aren't even comparable to safety and gas milage. I want to buy a Toyota Hilux to reduce my carbon foot print. But Toyota here in Canada won't sell me one. To bad. Eh

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Deborah - 9 d ago

1

I was gifted my mother's car in 2016 as she was terminal and passed away this passed November 2017. It's a 2003 Toyota Camry and the air bag is split on the dash on the passengers side and I feel it's a manufacturer should fix it due to the safety of any passengers I put in my vehicle. I would like a response to my note.

Respectfully yours,

Deborah A. Polish

(609)432-7764

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Patrick - 13 d ago

1

I own a 2007 Toyota Prius that for the past month has experienced a gradual loss of power, gas mileage and driveability. I was getting 45mpg in May 2017, then in early June the mileage dropped to 37mpg, then by late June it was 25mpg. I went out of town for July 4th weekend then on business trip to Texas returning home July 7th. Drive the car to work on July 10th and car still horrible, would charge hybrid battery going downgrade or when braking, but immediately lose charge when accelerating. Car runs almost entirely on engine which is not as designed. I schedule appointment with Mossy Toyota and dropped car off today July 14th (Service order R060654557). The Service advisor told me that because there was no Check Engine light that Toyota could not verify in battery was failing? I know error codes can be downloaded or viewed in diagnostic mode, but he is telling me I'll pay $145 for them to do a visual inspection, and drive the car around? He basically told me even if the battery is starting to fail that they can't fix the way the car is currently running? I'm supposed to keep driving the car until it breaks, or I get stranded somewhere and cause further damage to the engine? I have a Masters degree in Electrical Engineering and I can tell the traction battery is failing. I am shocked that Toyota can't help me!

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Gary Downes - 15 d 11 h ago

4

Why are Land Cruisers so expensive?

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William c Brown - 18 d 12 h ago

0

2007 Toyota Camry car is like new paint is a disaster !!!! Have gone to local dealer and just keep getting the run a round !!! I want toyota to own up to there problem and fix my car !!!!

You can reach me at (hidden)

Let's see if you will stand behind your products !!!!!!!!

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Joanne - 32 d 15 h ago

0

I became a DCH Wappingers Falls, NY Toyota patron in January of this year, leasing a preowned 2015 Prius. For the past 15 years or so, I was a patron of the Newburgh Toyota dealership. I loved my sales person at DCH and had a wonderful experience with this purchase. So now it came time for my 45000 maintenance visit. I called DCH Service on Thursday and scheduled an appointment. I received an email shortly after with the wrong time and a problem in particular I had during the winter completely written up wrong. I responded with an email to which I received no response I then called Friday (6/23) and asked if my Prius maintenance visit would be covered under the agreement I was quoted by the Sales Rep. I was told a Service consultant would call me back. I have called 2 more times, leaving messages for the rep to call. They did not have my phone number either time. The last time I called I was on hold for 15 minutes and told no once could be reached. I canceled my appointment. I plan on contacting Toyota headquarter to voice my complaint and any other form of media to get the message out that DCH Toyota Service Dept is horrible. I do not plan on going back to this dealership anytime in the future.

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Dan Welch - 36 d 19 h ago

I recently had an issue with my Camry Hybrid , experiencing a random complete brake failure (including emergency brake) that put my life in danger, only to find out that Toyota knew about the issue but rather than recalling the vehicles and replacing the brake actuator they provided an extended warranty. While I luckily avoided any injury or harm the failure is not even going to be covered under warranty. It saddens me that I feel like I can no longer depend on Toyota to stand behind their products.

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BalenderanA - 50 d 34 s ago

5

Dear Sir/ To whom it may Concern,

I'm taken up on your new design of Camry 2018 .....totally baffled. The design especially the interior and off course the overall styling. I would appreciate if you could extend to

Me a full literature of this wounderful car for my reading and viewing pleasure.

I'm 65 years old, Malaysian living in Malaysia. You may want to send the detail document to : Balenderan Atchalingam, 17 Jalan Bukit Hijau Empat 26/24D, Taman Bukitl Saga, 40400 Shah Alam. Selangor DE, Malaysia. Any form of write up or catalogue or literature will suffice.

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Anonymous - 56 d 17 h ago

0

I made a purchase at the Toyota dealer of North Miami with a gentleman named Adler andre. I told him exactly how much I make an hour and how the hours that I work, the only thing I did not have at the moment was my pay stubs but they let me know I can just provide them at a later time (which I did). They ran my credit everything as they should. Finally, they allowed me to get a Toyota Corolla 2015 for $260 a month, I just had to give $3,000 down and get the insurance on it, I also sat down with the Finance Manager by the name of Richard Shifrin and I also informed him how much I made an hour and the exact hours that I work, it was finally time for me to sign a contract for the supposed $260 payments a month. I'm sitting in the Finance managers office waiting for him to print out all the paper work for me to sign. He finally prints them out telling me to sign but before I sign I look and it says I have to put down an extra 1,000 and the monthly payments where changed to $380 a month. I politely got up grabbed my one year old son and proceeded to leave and let them know I did not want the car anymore. All the managers everyone chased me down explaining that they were sorry they made a mistake so I just calmed down and went back inside (big mistake I should've just left) So I explained again how much I made an hour and the hours I worked I could not afford hat they were trying to trick me into. So they had me sign the correct agreement with how much I would pay a month which was $260 a month. So I get insurance give them the $3,000 down. On Monday I provide many different paystubs including the hours I work which was the hours I mentions many time s when I was there. Their manager which goes by the name of Eddy proceeded to say that I lied and then then he started to threaten me that I need to return the car immediately or they will call the police and sue. They said I was not approved for $260 based on my pay stubs but that I was approved for $310 a month, I must provide another 1,000 and I must get a co-signer if I want to keep the car. This whole situation was a straight disaster and they definitely tried scamming me. Never again. If I could give the Toyota Dealership of North Miami a big zero I would. Here's the address as well so you know to beware. 444 nw 165th st rd Miami, FL 33169

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Anonymous - 62 d ago

To WHOM IT May Concern: I purchased a new 2003 Toyota Camry XLE in February 2004 from Toyota on Western in Chicago, Illinois. The sales person was a Mr. James Turner (has retired). At this writing I have logged exactly 294,597 miles with this vehicle, and it time to "turn it out to pasture." Thank you for a wonderful product. During this Memorial Day weekend I will be shopping around for a pre-owned or new Toyota (Camry or Avalon). I have been looking to replace my Toyota since the beginning of this month (May 2017). However, some car dealer sales persons seem to be using a used car sales pitch. Eventually I will find a Car Dealer that is PROFESSIONAL.

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hetalkumar patel - 70 d 13 h ago

0

your toyota customer service is very low. nobody help and every day call your 800 number they can replay ours customer manager is call you one business day, but not call and not replay. i have problem my sinna car , year is 2013 and passange air bag light on. and display in bord. but bag not open. and i will send photo your office but not replay and help me. local dealer what repair on his sation. so they can not show car. and company can not replay. so friend you won't toyota car please read and thing.

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Donna - 71 d ago

1

I own a 2002 Toyota Solara and took it to Stevinson Toyota in Lakewood, Co on a Wednesday because my engine light was on. I received a phone call that it was probably the Nok sensors but they were not sure until they got into it. We went ahead and replace both of the sensors. I received another call that said the neck of the manifold was leaking antifreeze. I do know that was not happening before and they told me they would have to replace it. Like a idiot I told them to go ahead and do it even though I know they had to have tightened it down to tight and they cracked it. I was told my car was ready for pickup the Friday afternoon so I had a friend drop me off. I was told they technician would not release the car because it was making a noise. Something again that it never did before they touched it. The service Technician told me his boss would come and talk to me about it. I waited for an hour with nobody coming to talk with me. I finally got the attention of the Service Tech (Brandon) and after waiting he told me they would get me a rent a car and they would pay for it. I ended up waiting for that vehicle and got stuck in rush hour traffic for my troubles. I had to pay for insurance for the rental even though I should not have paid anything. I was told they would call me Saturday around 9:00am. I waited until 10:00 am and called them back. Brandon said they were test driving it and would contact me back. I waited again and finally he called and I went to return the rental and get my car. They tried to charge me more than what I was quoted and I told them no. I did get them to refund the insurance and did end up paying what I was told. I just cannot believe it took them 4 days for just a engine light on. I believe they broke my car so they could get more monies out of me. I would not recommend Stevinson to anybody. I felt cheated and believe they did not care and customer service really sucks there.

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Super Angry not sure if should be driving the car - 75 d 18 h ago

0

Toyota has the worst customer service than any other corporation that I've ever dealt with. I've left numerous voice messages, messages with whomever answered their phone and no one every call back. Toyota sold me a car (or I don't know if they sold me a car because I haven't been billed for 2 months of taking the car of their lot) anyway they did the contract at a set interest rate and everything was agreed upon and apparently Toyota decided that they wont accept that rate after the fact and so I'm left in limbo what a car and no one to talk to. I will have to seek legal help.

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Angry Owner - 77 d 10 h ago

On our 6th Toyota in 5 years. We were a sworn Toyota Fsmily, however that is changing. Sliding rear door recall on Sienna for almost a year, no fix in sight. Toyota doesnt feel your kids or other rear passengers need to stay in the van.

2016 Tundra rear bumper support recall. Received 2 notifications. 2nd said parts were ready to be installed. 4 calls to dealership, 8 calls to Toyota, and 2 weeks inyo it, no replacement parts to be had.

Chevy & Ford are adding step up areas and hand holds to facilitate using their bumpers to step up or stand on. TOYOTA is sending out letters saying don't stand on our bumper.

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Mark Hulland - 77 d 20 h ago

0

I purchased a 2017 Tacoma from a dealer in Rock Hill SC. I wish that I didn't, the quality of the vehicle is poor and the service at this dealer is poor. The truck is a rattle trap, the rear sliding window will not work. From day one the window would not work. Two screws were ordered, came in and then got sent back after I said I would be in to have the window repaired. Now the screws are on back order and I still do not have a window that works. Bought the vehicle in October of 2016 an it is now May of 2017 and the window will not work. Not a major issue after all it is just a window. But one pays good money for something that ought to work. Also the front seats are falling apart.

Tried calling customer service and no body answers. The contact form does not work wither on the web site. Totally disappointed with the vehicle and service. If I could I would get rid of the truck.

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Monique Cabral - 78 d 35 m ago

2

I purchased a certified pre-owned 2015 Camry SE from Roseville Toyota, Roseville, CA. My friend and I specifically requested that rear floor mats be provided. The salesman said "No problem, I will get you the floor mats." After I signed all the paperwork and purchased the car I was then told "I am sorry, we do not provide floor mats." Really, is that how Toyota treats their customers? I was very disappointed to say the least. I now have to purchase my own rear floor mats. What a small thing to ask for when purchasing a car from a dealership.

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Anonymous - 78 d 18 h ago

0

Toyota is worst place to get a car from they rude, nasty and don't know how to respect their customer!!! What happen to we family we take of us no that's a lie they call you out your name and lie and mess and then block you from contacting them!!!! Anyone looking don't ever buy TOYOTA!!!!

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Anonymous - 84 d ago

I own a 2016 Corolla S (barcelona red). My bumper cover was damaged, Why don't you offer a pre-painted bumper cover? Does anyone know where to get one? If you know, please contact me at (hidden)

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Anonymous - 86 d 13 h ago

Dave

Why don't you offer a Hatchback and also AWD in the Corolla. You are so behind times it's a joke!!

Corolla is the best car but I have to buy a Subaru to get a good AWD and Hatchback.

You care more about the European countries and their needs than you to for America.....

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Pamela Jines - 136 d 34 m ago

I have been a loyal Toyota customer since 2003. In 2014 I bought a new Corolla Sport. I have 86,000 miles on my car and it seems to be mechanically sound but my radio stopped working. Expecting it to be a relatively minor fix, I was stunned when they told me that to replace the radio would cost $9,000.00 or they could pull it out and have it sent in for repair for a mere 1500.00. This is for a RADIO. The serviceman told me it was expensive because my radio is connected to the rear viewing screen. Disappointed in the quality of this car. For future Toyota Corolla owners, be forewarned regarding the radio sticker shock. Radio warranty is only good for 36000 miles or 3 years.

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Barbara Sweeney - 142 d 17 h ago

5

On 2/28, I bought a 2017 Yaris IA at Treasure Coast Toyota in Stuart, Fl. Everyone was very friendly from the salesman, Mike Lampert, the manager, Brian and the finance guy, Kyle. They were very professional and went to a lot of trouble to find me the manual that I wanted. I love my Toyotas. This is my fourth Toyota and never traded one for having problems with the cars. I passed them along to family members, who are still driving them today, except the one that was hit by an 18 wheeler and I walked away without a scratch. I want to thank you for developing such great economical vehicles and for hiring such great employees.

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JoshuaAstor - 5 y ago

At an @Toyota dealership and there is a Toyota broken down in front of it and no one from the dealership is helping #fail

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oklima - 165 d 48 s ago

0

They have no clue how cars work.

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OklimasMomIsCluelessAboutCars - 162 d ago

Your mom has no clue how cars work.

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Skipper - 149 d 17 h ago

Toyota has no idea how a car works do you have any idea how many Toyotas are on the road with over 200,000 miles on it by far by far more than any other manufacturer yes Toyota's falling down a bit but they still make cars that last a long long time

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