Information, reviews and public commentary for US companies

 

Toyota Motor Sales, U.S.A., Inc.

Rating
1.083333
Web
www.toyota.com
Related
Lexus, Scion
Address
19001 S. Western Ave
Torrance, CA
90501
Phone
(310) 468-4000
Twitter IDs
@Toyota
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Anonymous - 3 d 13 h ago

To WHOM IT May Concern: I purchased a new 2003 Toyota Camry XLE in February 2004 from Toyota on Western in Chicago, Illinois. The sales person was a Mr. James Turner (has retired). At this writing I have logged exactly 294,597 miles with this vehicle, and it time to "turn it out to pasture." Thank you for a wonderful product. During this Memorial Day weekend I will be shopping around for a pre-owned or new Toyota (Camry or Avalon). I have been looking to replace my Toyota since the beginning of this month (May 2017). However, some car dealer sales persons seem to be using a used car sales pitch. Eventually I will find a Car Dealer that is PROFESSIONAL.

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hetalkumar patel - 12 d ago

0

your toyota customer service is very low. nobody help and every day call your 800 number they can replay ours customer manager is call you one business day, but not call and not replay. i have problem my sinna car , year is 2013 and passange air bag light on. and display in bord. but bag not open. and i will send photo your office but not replay and help me. local dealer what repair on his sation. so they can not show car. and company can not replay. so friend you won't toyota car please read and thing.

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Donna - 12 d 15 h ago

1

I own a 2002 Toyota Solara and took it to Stevinson Toyota in Lakewood, Co on a Wednesday because my engine light was on. I received a phone call that it was probably the Nok sensors but they were not sure until they got into it. We went ahead and replace both of the sensors. I received another call that said the neck of the manifold was leaking antifreeze. I do know that was not happening before and they told me they would have to replace it. Like a idiot I told them to go ahead and do it even though I know they had to have tightened it down to tight and they cracked it. I was told my car was ready for pickup the Friday afternoon so I had a friend drop me off. I was told they technician would not release the car because it was making a noise. Something again that it never did before they touched it. The service Technician told me his boss would come and talk to me about it. I waited for an hour with nobody coming to talk with me. I finally got the attention of the Service Tech (Brandon) and after waiting he told me they would get me a rent a car and they would pay for it. I ended up waiting for that vehicle and got stuck in rush hour traffic for my troubles. I had to pay for insurance for the rental even though I should not have paid anything. I was told they would call me Saturday around 9:00am. I waited until 10:00 am and called them back. Brandon said they were test driving it and would contact me back. I waited again and finally he called and I went to return the rental and get my car. They tried to charge me more than what I was quoted and I told them no. I did get them to refund the insurance and did end up paying what I was told. I just cannot believe it took them 4 days for just a engine light on. I believe they broke my car so they could get more monies out of me. I would not recommend Stevinson to anybody. I felt cheated and believe they did not care and customer service really sucks there.

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Super Angry not sure if should be driving the car - 17 d 7 h ago

0

Toyota has the worst customer service than any other corporation that I've ever dealt with. I've left numerous voice messages, messages with whomever answered their phone and no one every call back. Toyota sold me a car (or I don't know if they sold me a car because I haven't been billed for 2 months of taking the car of their lot) anyway they did the contract at a set interest rate and everything was agreed upon and apparently Toyota decided that they wont accept that rate after the fact and so I'm left in limbo what a car and no one to talk to. I will have to seek legal help.

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Angry Owner - 19 d 24 h ago

On our 6th Toyota in 5 years. We were a sworn Toyota Fsmily, however that is changing. Sliding rear door recall on Sienna for almost a year, no fix in sight. Toyota doesnt feel your kids or other rear passengers need to stay in the van.

2016 Tundra rear bumper support recall. Received 2 notifications. 2nd said parts were ready to be installed. 4 calls to dealership, 8 calls to Toyota, and 2 weeks inyo it, no replacement parts to be had.

Chevy & Ford are adding step up areas and hand holds to facilitate using their bumpers to step up or stand on. TOYOTA is sending out letters saying don't stand on our bumper.

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Mark Hulland - 19 d 9 h ago

0

I purchased a 2017 Tacoma from a dealer in Rock Hill SC. I wish that I didn't, the quality of the vehicle is poor and the service at this dealer is poor. The truck is a rattle trap, the rear sliding window will not work. From day one the window would not work. Two screws were ordered, came in and then got sent back after I said I would be in to have the window repaired. Now the screws are on back order and I still do not have a window that works. Bought the vehicle in October of 2016 an it is now May of 2017 and the window will not work. Not a major issue after all it is just a window. But one pays good money for something that ought to work. Also the front seats are falling apart.

Tried calling customer service and no body answers. The contact form does not work wither on the web site. Totally disappointed with the vehicle and service. If I could I would get rid of the truck.

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Monique Cabral - 19 d 11 h ago

2

I purchased a certified pre-owned 2015 Camry SE from Roseville Toyota, Roseville, CA. My friend and I specifically requested that rear floor mats be provided. The salesman said "No problem, I will get you the floor mats." After I signed all the paperwork and purchased the car I was then told "I am sorry, we do not provide floor mats." Really, is that how Toyota treats their customers? I was very disappointed to say the least. I now have to purchase my own rear floor mats. What a small thing to ask for when purchasing a car from a dealership.

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Anonymous - 20 d 7 h ago

0

Toyota is worst place to get a car from they rude, nasty and don't know how to respect their customer!!! What happen to we family we take of us no that's a lie they call you out your name and lie and mess and then block you from contacting them!!!! Anyone looking don't ever buy TOYOTA!!!!

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Anonymous - 25 d 14 h ago

I own a 2016 Corolla S (barcelona red). My bumper cover was damaged, Why don't you offer a pre-painted bumper cover? Does anyone know where to get one? If you know, please contact me at (hidden)

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Anonymous - 28 d ago

Dave

Why don't you offer a Hatchback and also AWD in the Corolla. You are so behind times it's a joke!!

Corolla is the best car but I have to buy a Subaru to get a good AWD and Hatchback.

You care more about the European countries and their needs than you to for America.....

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Pamela Jines - 77 d 9 h ago

I have been a loyal Toyota customer since 2003. In 2014 I bought a new Corolla Sport. I have 86,000 miles on my car and it seems to be mechanically sound but my radio stopped working. Expecting it to be a relatively minor fix, I was stunned when they told me that to replace the radio would cost $9,000.00 or they could pull it out and have it sent in for repair for a mere 1500.00. This is for a RADIO. The serviceman told me it was expensive because my radio is connected to the rear viewing screen. Disappointed in the quality of this car. For future Toyota Corolla owners, be forewarned regarding the radio sticker shock. Radio warranty is only good for 36000 miles or 3 years.

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Barbara Sweeney - 84 d 6 h ago

5

On 2/28, I bought a 2017 Yaris IA at Treasure Coast Toyota in Stuart, Fl. Everyone was very friendly from the salesman, Mike Lampert, the manager, Brian and the finance guy, Kyle. They were very professional and went to a lot of trouble to find me the manual that I wanted. I love my Toyotas. This is my fourth Toyota and never traded one for having problems with the cars. I passed them along to family members, who are still driving them today, except the one that was hit by an 18 wheeler and I walked away without a scratch. I want to thank you for developing such great economical vehicles and for hiring such great employees.

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JoshuaAstor - 4 y 283 d ago

At an @Toyota dealership and there is a Toyota broken down in front of it and no one from the dealership is helping #fail

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oklima - 106 d 11 h ago

0

They have no clue how cars work.

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OklimasMomIsCluelessAboutCars - 103 d 10 h ago

Your mom has no clue how cars work.

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Skipper - 91 d 6 h ago

Toyota has no idea how a car works do you have any idea how many Toyotas are on the road with over 200,000 miles on it by far by far more than any other manufacturer yes Toyota's falling down a bit but they still make cars that last a long long time

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PKligermanTruck - 4 y 284 d ago

@KBM_NNS_Car @Toyota I love @toyota power its great!!!

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Nac - 106 d 11 h ago

0

0 to 60 mph in 5 days.

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Mandocious4210 - 4 y 283 d ago

Working @Toyota

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Rock - 106 d 11 h ago

0

Sorry to hear that.

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audubonsociety - 4 y 282 d ago

@americanalpine Help spread the word to #ExitTheHighway! Join us and @toyota in helping people get closer to nature!

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Poko - 106 d 11 h ago

0

Do you walk or drive??

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TheChildrensInn - 4 y 282 d ago

#KsforKids pitchINN support @TheChildrensInn 1007 Ks = $37,259! That's a big win. Thanks @Toyota!

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Sat - 106 d 11 h ago

0

How much went in your pocket???

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DanaDane3 - 4 y 282 d ago

Have to give a shout out to the guys at @Toyota Direct in Columbus for doing a great job on my car !

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Moneyman - 106 d 11 h ago

0

And the cost was????

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