Information, reviews and public commentary for US companies

 

Toyota Motor Sales, U.S.A., Inc.

Rating
0.965517
Web
www.toyota.com
Related
Lexus, Scion
Address
19001 S. Western Ave
Torrance, CA
90501
Phone
(310) 468-4000
Twitter IDs
@Toyota
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Travis - 12 d 6 h ago

0

First off let me say i have nothing against Poe Toyota. I worked for the company for over 3 years and was the salesman of the year there. I left for betterr opportunity elsewhere. The G M Gearld Miller held a grudge on me for leaving.

Well i bought my last 6 vehicle's from this company and one of my cars needed some warranty work on it today so i took it in even thou i wanted to take it else where. I have a 2012 Enclave fully loaded i purchased from Poe Toyota 9 months ago and bought the top of the line warranty with only a 50 dollar deductible. Well i dropped it off this morning and received a call this afternoon from the service advisor my car was fixed n would only be a 50 dollar deductible. So when i arrived to the store the service manager told me my bill would be over 400 dollars!!! i told him that was ridiculous why so much. He informed me that the G M Gerald Miller said i owed him money from Feb which i assured him is impossible that there no way i owe the company anything that in fact they never gave me my final pay check. The service manager took me to speak with Gerald. This guy is unbelievable i told him that there no way i owe the store money at all that they actually owe me money. Let me remind you he was mad wheb i quit bc i was there top saleman and left to another company. I told him he was wrong and i only owe my deductible for 50 dollars which i just paid. He began started to get hostile and quote on quote " you pay me what i tell you too or get the F*** out of his store". i told him i am not going pay that bc i d ont owe anything. He then told me get the F*** out of there store that he was not releasing my wife's car. I told him he can not keep my car that was theft. He got in my face trying to start a fight all while having 3 guys next to him. i told him i am calling the cops. When the cops showed up i told them how everything went down. The cops told him he could not keep my car that was against the law. He had no facts but kept fighting with the cops. He then told the cops that he wasnt going honor the warranty n charge me 287 for the warranty wrk bc he wanted to. That too is not legal. I bought a 2600 dollar warranty n had all my paper wrk. After going back n fourth showing everything to thr cops they told Gerald Miller that if he didnt release my vehicle they would charge him with theft of a vehicle. after 2 hours he finally brought my vehicle to the front to release me the car but upset bc i was right so then told the cops i assaulted him n wanted to file charges. Ok this guy is a xxx. Trying file false charges bc he wasn't right. I am going to the BBB, also filling charges agaist him with the police for false charges also filling with toyota head quarters to let them know what kind of guy is running there stores. He got in my face trying for me to hit him. Lucky i didnt. This guy is pethic and will never recommend anyone there now. Crazy how one guy can screw up a company to wrk for. No wonder why me and 8 salesman left. Will be going to the news as well with more details on what happened and will be taking him to court.

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Anonymous - 16 d ago

Downtown los angeles Toyota is fucking terrible.

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Jada Slate - 28 d 6 h ago

0

I would like to address the poor customer service/job performance of assistant service manager Amanda Cambron, I had my car service at Toyota McDonough on Monday September 17, 2018. I went in to have my tires rotated upon examination from one of the service technicians it was discovered I needed a cabin filter, an alignment, and new tires. I initially decide against getting new tires and just get the cabin filter upon further conversation with Amanda I said maybe I will get the tires since she recommend I apply for a Toyota credit card so she had the technician to keep my car in the bay just in case I decide I was getting the tires. I decided I would take the car and come back and get the tires later. On Monday September 24, 2018 I went to get new tires from Firestone once the service tech was ready to take my tires off of my car I discovered my wheel lock wasn't in my glove compartment where it's normally kept. I call Amanda Cambron at Toyota McDonough to let her know that it wasn't in there and my car was last service instead of Ms. Cambron saying let me check with the service tech who work on your car and see if he can locate it she starts asking me about how much I was paying for the tires and alignment at Firestone. She then takes down my number and says the service manager will be contacting me, well that was at 9:35 a.m. it is now 3:17 p.m. and no one has contacted me. I'm really psst. at the poor unprofessional behavior the lack of concern for valued customers. I got new tires from Firestone but I had to pay for new wheel locks because the ones that were on the car had to be broke to get the tires off. I left Toyota of Stonecrest where I originally bought the car and now I will not be doing business with Toyota McDonough anymore nor will my family, friends and business partners after I tell them of my bad experiences. If you buy a car don't take it to neither one of the dealership service departments listed above

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POd Lady - 74 d 18 h ago

0

Can someone here post the exact address of Toyota headquarters to put on a lawsuit. I need to sue them over not paying for an extended warranty repair.

Toyotas are either crap cars or I got a lemon.

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Disgusted Toyota owner - 74 d 13 h ago

Toyota Corporate Headquarters Corporate Office Address: 19001 S. Western Ave Torrance, CA 90501 United States. Toyota Corporate Headquarters Corporate Office Phone Number: 1(hidden).

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POd Lady - 47 d 3 h ago

0

Thanks but Is there an address in Georgia?

I need a Georgia address for claims court in Georgia. According to what I have read they don't let you sue a corporation that is not in your state.

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akop - 30 d 6 h ago

My letter was returned--unable to deliver to this address--what's with this.

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Rav4 - 32 d ago

Scheduled an appointment with Jim Norton Toyota for my free service but was charged for the service. Toyota supposedly filed a complaint against the dealership but they could careless. Didn't realize Toyota was as bad as the reviews I'm Reading.

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LEONA - 45 d ago

0

MY NAME IS LEONA KLEFSTAD, I LIVE IN WISCONSIN I WAS AT HEISER TOYOTA 11301 W METRO AUTO MALL. AND I AM VERY UPSET WITH THE SERVICE I RECEIVED. I WENT FRIDAY AUGUST 24TH IN FOR AN OIL CHANGE AND ROTATION OF MY TIRES, THEY NEVER ROTADED THE TIRES AND I HAVE AN OIL LEAK. I WENT BACK TODAY 9/7/18 FOR THEM TO FIX THE LEAK [MY VAN NEVER HAD A OIL LEAK] THEY DID ROTATE THE TIRES THIS TIME BUT NEVER FIXED THE LEAK THE MECHANIC SAID HE DID NOT PUT IT UP ON THE LIFT TO CHECK IT.

I WANT MY VAN FIXED AND I WANT IT FIXED RIGHT

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Don - 46 d ago

0

MILLER TOYOTA DEALERSHIP ... DISHONEST SERVICE ....DAMAGED MY VEHICLE!

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KHAN - 49 d ago

0

PRIORITY TOYOTA OF SPRINGFIELD SHOULD BE CLOSED IF NOT THAN AT LEAST THEIR REPAIR SHOP SHOULD BE CLOSED. MOST OF UN EDUCATED, UNEXOPERIENCE, UNQUALIFIED TECNICISION AND UNPROFESSIONAL STAFF. Toyota NEED A REPUTATION NOT A DEALERSHIP WHERE TOYOTA LOVER/CUSTOMER ME SCREWED UP

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Tiffany Latham - 59 d ago

0

I have worked diligently to get my issues with Toyota solved. I went in a year and a half ago in search for a vehicle to buy since mine had recently been wrecked into. I expressed the copious amount of miles I had put on my previous car (80,000 in 2 1/2 years) and so my concern was getting into something that could withstand all the miles I still planned on driving. I continued to explain why exactly I did drive so many miles. After looking at a vehicle my salesman explained to me why a 2017 RAV4 would be sufficient for me while taking my not so perfect credit into consideration. I agreed and we sat down to talk numbers. I was told about a "lease option" and I immediately declined and expressed how that would not be a smart choice due to the amount of miles I planned on driving in this car. He then continued to explain how Freeman Toyota does a lease option that is none like other dealerships and let me know that the amount of miles I put on the car would not be a problem and that this is such a great option that he doesn't understand why other dealerships have yet to do the same thing. He also said I would never be upside down on my vehicle. I asked for a manager to explain it further and the manger was compliant in doing so. Just like I did with my salesman I explained to the manager how many miles I put on my last car and how I planned on doing so with the one I wanted to purchase and exactly why I planned on putting all these miles on in a short amount of time. This was a clear understanding and this particular manager said, and I quote: "when you get close to 40,000 miles just bring it in and we will trade the car and get you in something bigger and your credit will be better or you can choose to buy the car". We proceeded with the deal with a $4,000 down payment. A week later I had to take the car in to Freeman Toyota to be aligned because it was pulling to the right significantly. They fixed the problem and sent the car back with scratches on the driver side door. It looked to be as if some sort of chemical ran into the car. Afterwords I went to all of my maintenance checks and maintained the car well. In one year I put 38,000 miles on the RAV4 which was planned mind you. I walked in and informed the salesman I had previously worked with that I was at the mark and wanted to see my options. I got a reply along the lines of "well you weren't supposed to go through the miles that fast". I asked what he meant because he had specifically told me the miles did not matter and to come in close to 40,000 so there I was. At this point the same manager got involved again and the problem with getting me into a larger vehicle was in-fact all the miles I put on the car in such a short amount of time. There was to much negative equity and I would need a large down payment with large monthly payments. We all put together another deal (my husband was with me this time). Our salesman said that he would go through the numbers and give us a call back. Not a single person ever called back and after trying several failed attempts to get through to someone we decided to just buy the car and keep making the current payments. Fast forward 6 months later and the car starts to have mechanical problems. And I don't just mean one here or there I mean a few at the same time. After the driver seatbelt started to get stuck I had just about enough. We took the car in to Freeman Toyota and expressed what had been happening with the car. Soon after our arrival we were told that our salesman had been let go and we could speak with a manager. He let us know he would look things over and get back to us and that is exactly what he did. We come back a few days later and he assigned us a salesman who informed us that the only thing they could do for us is appraise the car and try to trade it in. At this point the interior of the car was not in the best of shape due to quite a bit of paint being spilled in the back seat. And that is 100 percent our fault and we very well knew that would decrease the value of the car. The car came back with a $12,000 value. We still owed $22,000 on the vehicle. They worked up two deals. Not very good ones at that. And I was told that was because I put more than 12,000 miles a year on this vehicle. That infuriated my husband and I. I expressed how I had been blatantly lied to when I purchased the vehicle because the manager I had spoken with said that it wouldn't be a problem and THAT was my understanding. I let him know the vehicle was having so many mechanical problems, ones that should not have been happening to a brand new vehicle by any means and on top of that it needed to be aligned a week after I bought it then it coming back with scratches! He then explained that there is that one percent of vehicles that do tend to have more issues over the others, the "black sheep" if you will. That is completely understandable and I see how that can happen. However, being lied to? That is not by any means understandable in the least bit. I was lied to and taken advantage of. When I asked to think things over I was told that I could but the value of the car would go down more with each day and it would be best if I made a decision right then and that my credit was great now so now was the time to act. So now they were trying to push me into yet another car! We left and thought of the deals they had offered. I wanted to look at other dealerships because at this point I just wanted away from Toyota. My husband called to let our salesman know I was wanting to look at my options before making a decision and he was told that we could look but we wouldn't find anything better, and that in 16 months we would have to refinance our vehicle and it would make the payments higher and add on two years. All that because of a mistake they had made. The second dealership offered us $13,000 for our vehicle and the third we went to offered $15,000 with an incredibly great rebate along with gap, great bumper to bumper, and five years of oil changes. We still stayed in contact with Freeman Toyota so to not be rude. Once we told him of the offer we had received they tried to offer us a better deal than before. With all that had happened we feel as though their best offer should have been their first. The manager then got on the phone told us that we were not lied to and that we understood what was happening from the beginning. He told us what we understood. I was in shock. I couldn't believe after the lies, maintenance issues, lack of priority that he had the audacity to tell me what I understood. He also said that me not having good credit was hurting me and that's why he couldn't give me a better deal. That alone was yet another lie because he had just said the other day that my credit was great now. By this time I just wanted to be rid of Freeman Toyota. The rude texts were the tip of the iceberg. There was not once one apology from anyone through this whole experience. I do not advise anyone to go to this particular dealership.

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Gloria Chapman - 61 d 3 h ago

I think Toyota Jan has wit. Iut her welcome. Too over the top

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Disgusted Toyota Owner - 74 d 13 h ago

0

Charles Toyota of Norwich, CT should be closed down! I bought a brand new 2017 Corolla I'm and have had nothing but problems. My car was in a bad accident and just by looking at it---it should have been totaled. But no. They fixed it and it came to over 12,000.00! The AC has stopped working 4x and this last time they told me it was my fault! They said I must have hit a rock or something and it put a hole in the condenser which will "only be $1,085.00" to repair! I find this all hard to believe that I had three prior issues with the AC and now it's my fault? Also, the impact in the accident was so horrendous and the airbags did NOT go off! They told me "it has to hit just right." THE FRONT END OF THE CAR WAS GONE! Now I do not have AC and Toyota Care coverage has done nothing to help me. I cannot stand Charles Toyota and the General Manager, after the accident said "honey, just relax the car will be fine when it's fixed.) This was said after I told him I was now afraid of the car due to airbags not going off and that I wanted a different car. He said he'd call me the next day to see what he could do and never did, I called him 4x and he NEVER even had the decency to return my calls. This is a dangerous car, runs like crap and now no AC. I have been dealing with this nonsense for months, to no avail. Any ideas as to who I can contact to get some action? Thank you.

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Disappointed - 90 d 5 h ago

People have placed comments on this website but I don't see any response coming from Toyota to address some issues. I understand that in some cases there are good comments, however I do not know how I can reach Toyota with my concern. I have a 2014 Prius one of the 3 Prius in my house. I had been a loyal Toyota customer since 1987, I have gone to several different dealer and have received decent services. In this case the person helping me at the service department could not assist. The alarm in my car kept going off. At first it would go off when you open the door on the passenger side, now the drive side started doing the same. I then went to the Toyota dealer near me but was told that the dealer where I purchased my car had their own alarm system therefore they I need to bring it back to that dealer to fix. I then made the appointment but later on was told that it wasn't the alarm that's a problem but the door mechanism. I was under the impression that the $526.00 plus tax was to fix the whole problem. Later on after they were done with the first door they told me that the door on the passenger side as well as the doors in the back also have the same problem. I was then told that the price I was given was for each door. I asked that it sounds like a factory defect and should have warranty. Otherwise how are the we suppose to get in the car if the door do not respond. My co-worker had the same issue a few years back and was given the reason that it was due to the accident the wife encountered. I have a 2006 Prius and had been in accidents in that car but never had problems with it. I refuse to pay over $2,000.00 in door mechanism repair. The dealer apologize but unable to help since the warranty is over after 3 years or 36k mileage. I was told they only sell them, they don't manufacture them and the most expensive part of the repair is the parts. They said the alarm has a lifetime warranty but not the door mechanism. It sound to me that the warranty applies to the alarm but not the car. The door should also have a lifetime warranty to open if manufacturer are not going to provide a manual key to open it. How am I suppose to get in my car if the door doesn't respond. All I know right now is that the passenger and the rear doors do not respond so you would have to manually open the from inside the car. This issue is making me look into buying other car maker perhaps an old fashioned with key vehicle..

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Eunice Friendky - 93 d 5 h ago

0

I need to report Toyota I-95 in Brunswick Georgia they have messed up my car badly when all I went there for was my free oil change a new battery n key for my 2010 Toyota Corolla and they had a recall on my airbags they supposedly fixed n when I got my car back it's had one problem after another n my car was in good shape until they messed everything up it wouldn't crank when I got it back they said it was the starter n I kick out over 800 for that to be fix I got it back the next day it did the same thing they towed it in again I raised so much hell cuz my car never had so much problems until they messed it up then they said my wires was crossing n they fix n underground wire for free I got it back n all this was done in the month of March and April of 2018 now I'm having problems with my AC leaking water inside my car badly all over the passenger side it's major problems an it's been like this for the last month and half.. I don't know what kinda mechanics y'all have but they have really messed my car up badly..

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misstish - 102 d 5 h ago

5

I love my 2010 Corolla LE, went to purchase a new one and dealer could not quote me finance options. Said Toyota has not sent them the information yet on finance options for the 2019's, but cars are on the lot for sale. Doesn't seem right to me. Do you have to pay cash? We ended up purchasing a 2018. Other than that we have had no issues with this dealer for the past eight years

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Soie Abeilles - 112 d 11 h ago

0

I am highly disappointed with Toyota and the third-party gap insurance company that they use called AWS (hidden)). This company is absolutely horrible with resolving your issues and your Gap claims you will find yourself faxing the same document multiple times and still no results, you will continue to make car payments on a total loss car because this gap insurance company should not be in business. And Toyota took no responsibility of this company in whom they offer to their customers.

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Christian of oxnard - 114 d ago

5

Christian at Toyota of Oxnard is a true asset. He treated me like gold even though I was just leasing this young man is highly professional. This is my fifth lease from Toyota. I cannot say enough about Christian he is exceptional. Lisa Whitney June 30 2018

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Eliana - 115 d 8 h ago

1

I feel disappointed the way, the way business has been handle with the purchase I made at west kendall lexus.

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Ed - 115 d 11 h ago

5

What did you do to the 2019 rav4? Looks like a truck

..ugh

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Never again - 163 d 26 s ago

0

Someone needs to visit McGee Toyota of Hanover Massachusetts and conduct an investigation of their bait and switch sales practices. Scamming dishonest people.

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It will come back to haunt you, because do you think all of these people that have been cheated out of there hard earned money is going give you a good word.? - 157 d ago

You're not alone, I got ripped in Greer SC.

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sid07502 - 148 d ago

0

No ,you know what needs to be done? They need to be ran out of the country and sent back to Japan.its the Japanese CEI's that makes these people act like the natives ofJapan.They bombed Pearl Harbor don't forget that, now they are getting refinge for us dropping the A bomb on Hiroshima & Nagasaki.

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Ray Tuggle Jr. I'm not hiding my name and willing to stand up against you - 127 d ago

They need to conduct a "BAIT & SWITCH SCAM" through out the United States of America. Congressmen you need to get off your rump along with the ATTORNEY GENERALS OF THE USA AND PUT A STOP TO THIS MALARKEY!!!

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