Information, reviews and public commentary for US companies


Toys R Us

1 Geoffrey Way
Wayne, NJ
(973) 617-3500
(973) 617-4006
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Mary Ann - 1 d 14 h ago


A "Do Not Shop At Toys r Us " stores campaign will be started immediately. This is being done because of the way they are treating the employees that are being laidoff.

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Jacob Grandmaison - 8 d 17 h ago


My name is Jacob Grandmaison and I have been a long time customer of Toys R Us of Bangor, Maine. It seems like I have had this problem every single time I have made a purchase. In summation, I have a 5-year old son and it was his birthday 2 days ago. I went to the local store and purchased a Tots 2-In-1 Table with 2 Chairs. I got home early today, went to set up the product, as he has been highly anxious and excited for me to do, and then towards the end of the process, realize that the chair was missing a leg and could not be used. I contacted the local store, which by no surprise is closing, and was told that "all sales are final" and that there was nothing that could be done other than to drive several hours away to another store location. This problem I have had almost every single time that I have purchased anything from Toys R Us - either something is broken, damaged or missing. Not once have I ever bought a product from this corporation and actually received what it was that I paid for. Then, as frosting on the cake, to be told that I would essentially have to just "deal with it" and that my son would have to go without is infuriating. It is no surprise that the store is going under and within 5-years time will not have a single location left. If you wanted to get technical, what this is called is THEFT. When I pay money for a product, am told and led to believe that I will receive the entire product, but then don't actually receive everything that I pay for, and then am told to "deal with it" - this is clearly theft. Unless someone corrects this situation extremely soon - I will create a campaign and make it my life's mission to make sure that every single person that I know, associate with and do business with, buys their children's toys from Amazon or another similar vendor. You can certainly sum that ups as a incredible amount of customers lost. So I would highly suggest that if you work for Toys R Us in the corporate sector, you need to contact me immediately before I take further action, possibly including legal which would just put an end to this fraud, because I have finally had enough of this scam you call a store. You can reach me via email at: (hidden)

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disgruntled employees and ex customer - 12 d 26 s ago


a few of us at the freehold toysrus are extremely upset with how the store is being run from management there.first they kept someone on the schedule that was ARRESTED for buying drugs was out of work for about 2weeks she comes back and like nothing same hours as before (Terry her name)then they have another one that is all on drugs calls out when ever she wants or shows up and says I have to leave after she there for 20 minutes and it's all good (Nichole) anyone else calls out and the store manager or assistance manager give you attitude or makes comments in front of everyone in the store we all wonder what they do or have over the store manager and did I mention that one of them has warrents out for her arrest she told everyone at the store some nice background check this company does but yet the other workers there get talked down by Matt the assistance store manager and yes few have said things to the store manager and he does nothing nice place to work where they treat you like garbage but the drug users and people who been arrested get treated like gold I WOULD NEVER BRING MY CHILD TO THIS STORE

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Felecia H - 15 d 45 m ago


I've had a paycheck there since Oct 2017 and no one bothered to call me to let me know that it was there. They didn't even bother to even put it in the mail box. I've recently spoke to the manager and she said that she would mail it to me, but i never received it. I called back to the store and was told that it was still at the store and they would mail it to me. How hard is it to drop a small measly check in the mail. How can i file my taxes on a job and never received a paycheck from. Now i can see why the company is going out of business.

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Donna6 - 15 d ago


I ordered a crib for my daughter (and my first grandchild) online on Jan 28, 2018. I never received a confirmation email for my order but thankfully I took a screen shot of the order number when I placed the order. On Feb 3, 2018, I contacted Toys R Us via "chat" on my phone and I requested that the confirmation email be sent to me. It was sent with my order number and a link to check on my order. I was also told at that time that it takes 5-10 business days for an item to be delivered to the store for pick up. Ok fine, no problem. So I click on the link and enter my email/password only to find your website tells me I have No Orders. Strange but I am not concerned because I have just been told the item is on it's way. Fast forward to today. I check on the order again using the link I was provided and still showing I have No Orders. So I start a "chat" again. I am told once more that it takes 5-10 business days for order to arrive. I understand as I was told this before but I ask why it says I have no orders? She tells me "oh we are having some delays updating order information". I was ok with that until she tells me my order arrived at my local Toys R Us store on Feb 3, 2018. I never received any email that the order arrived. The woman I am chatting with then states "it must be picked up by Feb 8 or the order will be cancelled. Maybe you gave the wrong email address when you placed the order or the email went to your spam". I am trying to type back to her that my email was correct and there was nothing in my Spam folder but before I could type 2 words she ended the chat. I then find the Customer Service number for Toys R Us and call them. I speak to someone and explain the scenario and that I expect to be able to pick up by order on Sunday, Feb 11. She calls my local Toys R Us and connects me to the Manager. The Manager explains that if the crib is not picked up by Sunday Feb 11 the order will be cancelled and I have to repurchase it. I try to ask the Customer Service Rep a question but apparently she has hung up and left me and the Manager on the phone to hash things out. After speaking with the Manager, I call Customer Service back to ask for the name of the person who hung up only to be assisted by another rep. This new rep is now telling me that the order will be cancelled tomorrow, Feb 8 because I only had 5 days to pick up the item. I am trying to explain to her that I was speaking to the Manager at the store where the crib is and we have worked out an arrangement. I don't know what she is trying to tell me but she was NOT listening to my explanation of what was going on. She kept insisting that Toys R Us had my correct email (even though the Manager at the local store confirmed with me that my email was for billing purposes only; not to be advised of pick up. And that they had my husband's email - which we never knew - associated with the pick up information). Then the rep was wanting to send me the emails I never got to which I told her it doesn't matter at this point, I know the crib is ready to be picked up. The rep also made a comment about how it's odd that the other rep actually called the store because they never do that; the customer has to do that. I asked her how would I even know to call the store if I never received information they had my order? The rep then says to me 'Are you going to let me talk'? I told her no I wasn't, that I am done and I hung up. This is absolutely crazy!!! My daughter already did her gift registry at Babies R Us but I think at this point I am going to have her cancel it. This is the worst customer service ever.

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Lynda Miller - 15 d 19 h ago


We purchased our daughters crib, changing, table and dresser from Babies R Us. We also purchased both conversion kits. My daughter has gotten to the age where its time to convert the crib, unfortunately Babies R Us sold us the wrong conversion kit. one would think that with all of my original paperwork that they would happily exchange this item for me, NOPE! I was told after several phone calls and two weeks of waiting that the item was purchased too long ago and they couldn't help me. I'm not sure what families purchase a crib and conversion kit, set the crib up and then break it back down convert it and put the crib back together while they have an infant or one on the way, because that would be the only way to know that we were sold the wrong kit! Shame on us for putting trust in this company and that they have any decent guest service. Side note my daughters mattress is on the floor until I spend another $200-$300 purchasing the correct conversion kit. So much for the excitement of a big girl bed.

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no name - 20 d 14 h ago


What happen to Toys R Us! I know they turned a beautiful store, into a very dull store with no laughter. The brights walls are gone and walking threw the store was delightful Now a hugely mess in San Antonio, Tex . The problem is Corp! Yes, They are clueless! First, Corp people should work undercover in the stores to actually see how bad Toys R Us has become. I worked retail for many years and loved my job! But, I noticed ever year the Corp people would make their walk threw the store with their little group of people like a KING! Yes, King Corp people should get out of their offices and actually see what customers want in a store! Selling is fun to please people and make them happy, but the store needs to look great with color and bring back joy to a Toy Store. Why do you think people like Christmas fun! No excitement this is your answer!

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Anonymous - 30 d 19 h ago


Toys R Us in Sterling Va store number 8364. That store has hire only Spanish people 85-90% are Spanish and a few another entity of people are discriminated and humiliated of Gerry the Human Resource partner. She make a lots of favor to Spanish people and don't pay respect for another people in store. She act in that store like she is the owner and in fact she is not doing nothing there only make hard time for some people. By the time when she was supposed to hire people she call people for interview but she never show up. She is rude with customer and she try to tell everyone she had connections and nobody can do nothing. Is that company only for unprofessional people???? They have a nice lady at customer service , very helpful but every time that lady is sad and I hear that Gerry how she talk about that lady (I ask her name she said her name is Ella). I hear that Gerry talk about that lady like she is stupid and she must be fired and that only because she help a customer. I hope somebody with power of decision will read that review and take action.

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Lu - 30 d 21 h ago

I worked in the one in Brooklyn for more then 20 years. If a white person was hiring they only hired whites. This is not just in your neck of the woods. This is every where. I will say the Spanish employees worked harder then any one else. So what are you saying? working with the public is not easy.

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Ferdinand - 21 d 19 h ago


I am hispanic and I cannot say that in everyplace that I worked with fellow Spanish-speaker that they always worked the hardest. Don't generalize! I'm 57 years old, been a supervisor, and I know what I'm talking about.

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Annie - 22 d 12 h ago


A few weeks ago, I went into the Babies R Us Store number 9956 and after I checked out I notice that my email address was changed to (hidden) When you use your Store Credit Card it gives you an option to either, have a printed receipt, an email or both. I always choose both. Upon the next screen it wants to verify your email address and It showed (hidden) I am 100% sure someone in the store had changed my email address due to a recent survey I had taken that Babies R Us offers and now every time I go into the store all of a sudden I do not get to view or correct my email address.

Do you think this is funny? Because it is not. Was I stupid when I opened an account, spend over $800.00 dollars to purchase baby items continue to come into the store as a customer and spend over $50 to $100 dollars each week. I have always given great reviews but maybe one or two times I have not. I am just being honest NOT stupid.

Do you call all your customers stupid? Do you? Why?

I'd like to know who changed my email address and why.

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Sheldon Taitt - 22 d 15 h ago

To the people of toys r us corporate offices: For any of toys r us corporate management who would wish to see this company survive for the next generation to have such a traditional toy store, all i can say is advertise, advertise, advertise,. We all remember the i dont want to grow up im a toys r us kid commercials of the past which came on frequentlybenough to remind us, kids as well as parents and adults that we needed to pay toys r us a visit. Here in lies the key to your companys success. Use this counsel to alert management high up the must invest in advertisement if the hope for this company to survive.

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Sheldon Taitt - 22 d 15 h ago

To the people of toys r us corporate offices: For any of toys r us corporate management who would wish to see this company survive for the next generation to have such a traditional toy store, all i can say is advertise, advertise, advertise,. We all remember the i dont want to grow up im a toys r us kid commercials of the past which came on frequentlybenough to remind us, kids as well as parents and adults that we needed to pay toys r us a visit. Here in lies the key to your companys success. Use this counsel to alert management high up the must invest in advertisement if the hope for this company to survive.

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Sheldon Taitt - 22 d 15 h ago

To the people of toys r us corporate offices: For any of toys r us corporate management who would wish to see this company survive for the next generation to have such a traditional toy store, all i can say is advertise, advertise, advertise,. We all remember the i dont want to grow up im a toys r us kid commercials of the past which came on frequentlybenough to remind us, kids as well as parents and adults that we needed to pay toys r us a visit. Here in lies the key to your companys success. Use this counsel to alert management high up the must invest in advertisement if the hope for this company to survive.

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Rick - 23 d 19 h ago

The closing oh the North Hills Pa is a mistake.

To get to another store is approx. 35 miles 1 way.

The competition like super wal mart is same distance.

In Pittsburgh your cost of operation is low compared to other cities.

The closest competitor is target 1/50 of toy selection.

Fine tuning the products you offer would make their sales and profit vastly improve instead of sending more than what might sell. An example of this would be remote control cars a big item that takes a lot of space and doesn't sell. Fine tuning your buying practices would improve your performance.

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DANIEL - 24 d 12 h ago




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Anonymous - 24 d 17 h ago

Hello. I worked at a Toys R Us in California and had a bad experience. Their clock in procedure made me not get paid for a few hours! The computer clocked in procedure, for lack of a better term, sucked. Good thing I only worked there for the holiday season. In fact, the customers were more friendly than the employees! I couldn't even help some customers because of the lack in training from the supervision team. I don't plan to work at a Toys R Us, again, let alone purchase things there.

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Anonymous - 25 d 33 m ago


The Babies R Us store located on 6380 North Point Pkwy, Alpharetta, GA needs a complete management overhaul especially a person by the name of Brittany. The front line in retail is imperative to keep a personal touch to ensure that quality service is provide to the customers. However, Brittany completely lacks those soft skills that are very much needed in the retail industry. I had came to return an Elmo toy which was gifted to my 21 day old daughter and was useless to us at that point. The customer service representative saw this coming out at 3 cents which she believed was incorrect. The other lady on the counter decided to help since there were plenty more Elmo toys present at the store for $19.99. On hearing that Brittany intervened and sent the representative away and refused to honor that price. She kept on asking me if I had the receipt when I had told everyone from my point of return that it was a gift and I was not provided with that. Brittany was extremely rude and would be one reason I may never return to Babies R Us.

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Taylor Greene - 26 d 19 h ago


My mother & I went to the babies r us in short pump ,VA. We waited 30 minutes before even being able to start registry. Once registry started the girl was very mono toned & speaking low & seemed unsure of what the registry offered. There was a total of 1 girl at the registry desk but once we were finished a total of 3 girls at the registry desk. Seems the employees pawned us off to the girl that eventually helped us. I was not introduced to a category expert after I met with my "personal" registry planner. My baby shower is a year anniversary of my fathers death. This is a special joyous occasion my family can celebrate after such a unexpected tragic loss. I am very disappointed in the customer service & overall experience. I am now considering sending out emails to my guests of my shower to let them know I will be choosing another store for my baby shower registry.

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Ron Cook - 28 d 14 h ago


Guess it is TRUE....99% of Toys R Us customers are Happy Campers!! No one ever writes about All the good experiences they`ve had over the years and years of visits. LOL Toys R Us will be around Long after we are all GONE!

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no name - 28 d 18 h ago


Very sad what has happen to Toys R us, because I remember buying toys for my grandchildren in the 90's. The store was beautiful decorated with bright colors on the walls with Mascot Geoffry Giraffe walking threw the store. There was an area in the store where birthday's parties were held. The atmosphere was wonderful! Then the night mare started! Kids R Us and Babies R us closed! The beautiful store in San Antonio on Blanco Street moved to another location. Big Mistake with all 3 stores in ONE! The New Store awful! I only went to the New Toys R Us few times. The new store was boring with small walk ways only room for 1 cart to move threw, also the walls were light tan, plus the store was crowed with all 3 stores in one. The store was ugly with nothing to draw any one to the store. I decided Toys R Us was a cold box with nothing to offer for children and adults. The Corporate offices have no idea how to run a Toy store, with bright colors, laughter and the attitude of a CHILD!

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Anonymous - 29 d 17 h ago


Toys R US in Auburn Massachusetts is a big joke. I shop there alot and also have a credit card with them. But every person there will never try to help you with anything They get shipments of hotwheels and other die cast vehicles delivered by Fed ex that says place on floor immediately upon delivery and they put them in the back room. Then when I ask if they got the shipment they won't go get them I'm really getting sick of the crooked lies that go on in that store that I wish there was another toy store other than Toys R US. So I would not have to deal with this shit.I spend about 2000 dollars a year here and about ready to stop going completely. I will pay off my credit card and shop somewhere else. Here is a good reason why Tru is not going to be around much longer. There is a couple of managers that I can mention that lie George is 1 of them and the worst one is the store manager his name is Chris. The guy is rude and has a bad attitude towards people. There are other managers that are women that lie and won't help you with anything also.Just not sure what there names are

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Connie Purdy - 33 d 19 h ago

Trying to get papers filled out for my daughter for her child medical card her name is Ke'Shawn Purdy

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John Gano - 37 d 14 h ago


Every year my kids get Toys R Us gift cards and I buy them for other kids. I went to the store today and my son picked a Play Station gift card when I went to the register to pay with a gift card they would not take the gift card they told me I had to pay with cash. I was confused since the person who purchase the Toys R Us gift card paid for it with cash why cant I use it to buy this play station card. I need a answer why is Toys R US selling gift cards and refuse to take them to purchase something from the store?

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Anonymous - 38 d 25 m ago


Shaneka at store number 6367 in Queensbury new York was very RUDE to customers ahead of me and myself. She should not be allowed to work around the public.

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