I have $400 worth in gift cards and was told by the manager of a store in Frisco, Texas that as of 4/22/2018 the store was no longer accepting gift cards. I visited the TOYS R US store on 5/18/2018 and they told me to visit the website https://cases.primeclerk.com/toysrus/EPOC-Index and so I did. They told me this website would send me a check in the mail for my gift cards. So I ended up making my purchase in store and spent $200. I go on the website to claim my gift card money, and they told me I can't! I went to check the balance of my gift cards and they all said $0! I've never spent the gift cards so that is ROBBERY! I want to speak to someone and get compensated. Either refund me for the $200 I spent in store that day because they told me I'd get the money back when I get the check for the gift cards! Or, give me the check for my gift cards! I am not happy! Who can I talk to about this, because that is a lot of money just GONE!
We are so sorry for your inconvenience. Here is our customer service number: 1-800-EAT-SHIT. I hope that helps. Out of business fools!
Lmaooo karma will get you.
Oh Geoffrey, it's sounds to me like your mother pulled you off the tit too early. Don't give up you might become a decent person when you grow up.
I have 4-$25.00 gift cards that I am just now finding out they cannot be used to buy online, in a store or even in Canada where the Toysrus is not closing. I am appalled that no one was informed to cash them in. Isn't this stealing when you don't reimburse someone that spent money on your gift cards? Is there any lawyers that see this in where they can help us get our money back??
i am right there with you! what they are doing is WRONG and ROBBERY! who can help us with this???!?!?
Kenna, try calling the Fox's News, or the Better Business Bureau. That's exactly what I would do.
Yo...we are going out of business! What is the Better Business Bureau going to do...make us go more out of business? Besides...who checks with the Better Business Bureau before going shopping? Good luck...losers.
can you shut the hell up? theres a reason youre going outta business and its because you SUCK
The only loser on this forum are idiots like yourself. I'm sure if the tables were turned and it was your money being stolen you would be screaming like a banshee. Bottom line is that Toys or Us stole money not only from people who purchased gift cards but also all the warranties that were purchased and bankrupt or not they should be held accountable. It's businesses like this that will make people think and reconsider buying their gift cards or their warranties.
Thank you! I might try it i feel its kinda pointless at this point
I worked at Babies R Us for a time just before they closed and yes, the bottom line is all that matters to the company. The employees are treated horribly, including store managers. After reading some of these very valid complaints, and the very unprofessional responses to them, I would just like to say that I am actually ashamed that I ever worked for a company who would treat their customers in such a manner. I have no idea who the jerk is posting on behalf of the company as he is not listed as any of the Executives. However, to those Executives, how could you possibly allow anyone to post things like that to your customers? Even when going out of business you should understand that to allow speech like that from someone obviously acting as a representative of the company, nobody will ever do business with you again, should you start (or purchase) another business. And no, I do not need a response from anyone. I'm just glad that I didn't work there very long and am appalled with their behavior in handling the liquidations, their lack of customer service and all around horrible ethics. You will not be missed.
I can't believe y'all are selling broken items and will not let people return them
I live in Rockford, Il, where you are closing stores. While running errands today, I saw a woman standing on the corner of East State Street and Mulford Road, holding one of your signs stating store closing, 70% off, selling fixtures. While this is a common site, it usually is not seen when the heat index is 105 degrees.
This woman looked as if she was ready to pass out. She did not have a chair, shade, or a small cooler with water. I stopped at the nearest gas station, purchased 2 bottles of water, and drove back to her and gave her the water. She said she was hired by Toys R Us to stand there with the sign, being paid less than minimum wage, and being paid in cash. She also told me she was homeless.
I am appalled and ashamed that any company would exploit those who are down on their luck by offering a person a small wage to hold your liquidation signs on a weekend where we are experiencing a seriously dangerous heatwave. Is the bottom line all that matters?
I don't know when your stores will be closing, but obviously, at least for me, it's not soon enough.
If you would like to contact me, I can be reached at (hidden).
To all you gift carders. Toys R Us made $210 million dollars by voiding your gift cards. I doubt they care how angry you are. Call it a donation to their bankruptcy and for those of you idiots buying toys on closeout stop because they have no warranties and they are down to selling products missing components or defective and not telling you. If you didn't think the gift cards was deceiving you should wise up and reconsider buying anything you pathetic fools!
Frisco TX location - Manager threatened to call cops when asked for help!!!!
It's sad that Toys R us is closing but this particular store deserved to be closed. We bought the lifetime basket ball. It was heavy so we asked if they can help us load in the car. The manager responded rudely saying "It's not that heavy, you are saying you can't lift up". When we said he is being rude, he started all sorts of arguments, got on our face saying "what you gonna do?", refused to sell it and asked us to get out of the store. He threatened if we don't leave, he will call the cops. I had 4 yr and 6 yr old kids with me and they were in tears. He made such a scene and traumatized my kids for what?? Because we asked for help???
this is disgusting! i lived in frisco and im not surprised
Went to your store and your store manager Romerick at the ontario ca location lied and told me that items were ringing up at 50% off and when i checked my receipt it was 40% and I told him his signs clearly states 50. I get that your closing but you need to honor prices on your signs and not be a smart ass about. I even took pictures showed him and all hr can say is where closing and still left signs up.
We are so sorry for your inconvenience. Here is our customer service number: 1-800-EAT-SHIT. Please try to take grammar lessons so that we understand your next message. Wait...we wont be around. Deuces!
This is so unprofessional! You're a piece of trash, no wonder your business didn't make it ;)
I'm having the same issue as others. I purchased 3-@$25.00 gift cards to be given as Birthday gifts to CHILDREN!!!! They were not able to use and had BIG disappointments when the cards were denied. I need to be refunded immediately for the $75.00 because I'm given each child the $25.00 to spend ELSEWHERE INSTEAD OF YOUR BRICK AND MORTAR STORES AS I CARE FOR CHILDREN, UNLIKE YOUR STORES. YOU MADE MONEY FOR YEARS OFF OF CHILDREN WANTING TOYS! Since your phones obviously aren't working you NEED TO RESPOND NOW! You have stolen money from ALL OF US!!!!!
I'd also like to know why you didn't send out a notification about your stores not honoring the gift cards. I've checked all my past emails from your company and NOTHING was received. If you don't have to honor these you should have notified your customers and not just through news articles an email should have gone out to the customers that shopped you online, had the Rewards card or any other way you had customer's emails.. You FAILED to provide proper ethical business practices.
Wow, just found this in my email in December you offered a $250 gift card even for writing a review. Not only did you not pull gift cards off the shelves after you made your announcement of filing bankruptcy you were also giving them away. That's total bullshit seeing you knew you wouldn't have to honor them.
Really? We were giving away gift cards? Maybe because they weren't activated...idiot.
I have an Idea to keep your doors open and help your sale and profit increase
We doubt it.