Information, reviews and public commentary for US companies

 

Toys R Us

Rating
0.444444
Web
www.toysrus.com/
Address
1 Geoffrey Way
Wayne, NJ
07470-2030
Phone
(973) 617-3500
Fax
(973) 617-4006
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Kelly Briley - 2 d ago

0

I ordered an item from Babysrus, a subsidiary of Toysrus to be shipped to Saipan. For those unaware, Saipan is a United States owned island. I received no errors from the online order. Over 20 days later the item was shipped to my house in Florida instead of to Saipan. This was after multiple calls to customer service. I again called customer service who has already refunded my shipping. With all the issues, I said I would take the item to the post office but want to be refunded the shipping. The supervisor didn't think she could do that but offered 20% off. I kept receiving the excuse that it was going to a PO Box. However it was going to a PMB PO Box. If you ship anything to Guam or those type island you ship to a PMB PO Box. I shipped the item, then the next day received a call from Toysrus because the item didn't show shipped still and they asked me if I wanted a refund. This company is the worst for customer service and communication. FYI - if you ship to military stationed on one of these islands you don't have a street address. They have lost me as a customer for life.

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Ian - 6 d 19 h ago

1

On Saturday August 12th ,2017 I had visited the location at 6050 Gurnee Mills Cir E, Gurnee, IL 60031. By 3pm, there were zero hexbug Nano single packs left in stock. Just barely 5 nano, 4 of the same 2 colors. Went by the my little pony figures, absolutely no my little pony "blind bag" figures. For one, the hexbug-battlebot section is a makeshift shelf. It's like they cleared a tiny 4 by 6 shelf and literally mashed all the hexbug robotic toys together. Not many choices for kits and habitats. Go over by the full toy aisle, same issue. Everything is mismashed and mismatched and sandwiched together. If* you can find any staff to help, most don't seem exactly pleased to be working or helping. I am 22 years old,have been visiting since I could play with toys, my whole life. This isn't what I expect from toys r us, one I have been going to forever literally. It should be like Christmas every single Saturday for these children, and hobbyist such as myself. If I was a little boy looking for robot bugs, I would be crying, if I was a little girl looking for ponys, I would be crying. This isn't good for either party either the company or the customer.......there is a clear lack of good leadership and zero enthusiasm, at all. Not even a single "hello, hi, may I help you" from any of the staff and it's quiet stark, doesn't feel welcoming. The toystore isn't a ghost town, by no means; on a Saturday, but I did feel like a ghost, inside a bustling town.....

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Vickie mccoy - 9 d ago

0

On August 9,2017 @5.00 I went to the Columbus Vs. Store to purchase a pack and play for my only niece first child. Ask if it could be picked up in Douglasville Ga. Because it could not be delivered to house for 6 six days. So I requested in store pick up. The sale person / cashier told that it would be ready for pick up in 1 hour.and the person picking it up would get a email saying it was ready for pick up in a hour. Well we gave them to 11:00 a.m. on Aug. 10 . and no. Email. So I call The Columbus store . The csr person which took the call was so rude. She said she didn't see my purchase at all. Even though I had all the need paper work. The cashier name and register no. The transaction no. The written satament typed on the receipt. She its not here so u need to call Douglessville. My response was what would they do if u don't see it. I told her I came in the Col. Store gave my money to the Col. Store I felt like they should take care of the problem. She replied that she didn't have a problem I did. When I ask for her name. She hung up the phone in my face. I recalled another gentleman after telling my story to 2 other ladies . the man ask me to hold on. Instead of him returning to the the rude lady came on the phone and made the same response it was my problem. Again I ask her name. Again she hung up. Ok so I now call Douglessvile after giving all the information from my receipt. They were able to determine that I had purchase the gift and some one in the Col. Area had cancel my order. Douglessville people were great. They redid my order had it ready for pick up as we spoke. When my sister picked it up they were very apologetic for my encounter. I never use babies r us .now I never ever will give my money to them not in Columbus Ga.

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Anonymous - 7 d ago

I had this same thing happen to me in the columbus ga store.

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B.Sam - 7 d 19 h ago

I would like to know why you don't carry a diverse line of toys it seems to me like you would probably sell more toys if you had more toys for people of color, children will play with dolls and action figures that look like and represent them!!!

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Aime Ostroski - 8 d ago

0

Your Wilkes Barre PA store is ridiculous. They never have anyone around to help you...one checkout open and when I try to call to see if they have an item back in stock, they let the phone ring and ring and do not answer..I have been trying to put a expensive gaming system on layaway, but I should not have to go through hoops to spend it at your store. Every time mind you. This happens quite often.

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DISAPPOINTED 8yr old and parents - 13 d 17 h ago

0

My 8 year old son has been a member of Geoffrey's birthday club for two years now. Last year he got his phone call from him but NO phone call this year. Last year we went to the Greenville, NC store and received a balloon, paper crown and the gentleman announced his name and that it was his birthday! This year he received an INVITATION to go for an hour of fun WITH Geoffrey, parade, story time, selfie with Geoffrey and balloon and crown........NOT EVEN CLOSE!!!!! He again received his balloon and paper crown, but NOTHING ELSE that was on the invitation happened! DISAPPOINTMENT on his face.......and not a happy momma or daddy!!!! I would like something from Geoffrey apologizing for not doing what his invitation stated for my son. This is not teaching character traits that we want our son to have or be a part of....

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Millie turner - 14 d 17 h ago

You want to tell me how 3 dolls all the same except one is blonde and one is brunette cost 15.99 And an Afician American doll is 24.99 only differents is skin color. Baby alive

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Donna - 17 d 7 h ago

0

I have had a payment problem on my layway for going on 2 weeks now! And when I call in they keep giving me the run around and are taking their sweet time with sending in a form to my bank so everything can get taken care of. My baby is almost here and I'm still waiting for them to resolve the issue so I can get my crib. Mind you I already paid it off but they are saying they did not receive online payment and my bank claims it has already been approved! I will NEVER do business with this company AGAIN and I advise for other people NOT to order ANYTHING with this company ESPECIALLY if it is time sensitive and of importance. Very VERY UPSET CUSTOMER!

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Very unhappy employee - 20 d 5 h ago

0

I work at the toys r us in Aurora co. It gets super hot in the store this is definilty not a good working environment . If it doesn't change then it may be a call the BBB.

It is not fair to have us work with NO AC on

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Nicole - 23 d 13 s ago

0

I called the Toys R Us for hours upon hours today to check if they had a specific toy. They didn't answer until noon and the person was so rude. She put me on hold to check and never came back. So Amazon got my order!

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Miriam Peacock - 24 d 35 s ago

0

My son turn 9 years old and was given a toys r us 25 dollar gift card and . He was really excited to be finally able to buy his Lego brick bank. When we went to Toys r us to buy it you don't carry it. Not on the stores or on line. I wanted to cash out the gift card and the store manager very rudly told me that I couldn't. I called coorporate office and where not willing to help me. Is not my son's foult that the biggest toy store in America don't carry the item he wants. Very un happy about your customer service. We will not spend more money on your stores.

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Never again - 24 d 12 h ago

0

Extremely rude on duty manager in the Tucson, AZ Oracle Road store. The manager was extremely ignorant, rude, took forever to do anything, overcharged me, didn't even apply anything from my transaction to my registry so I don't get the 10% for $300 worth of stuff purchased on that day when my registry closes. I am returning almost $500 worth of stuff when I have time and never shopping at any of these stores again unless corporate does something to fix it. I had my friends and family go off of a new registry at another store after this and had no issues

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Susan Ulbrich - 31 d ago

0

I would not recommend anyone registering at Babies R Us!! The free shipping and site to store pick up is a joke!!! You better read the fine print. I tried to order a baby dresser for my son and daughter in law.It cost 95.00 extra to ship to store or home!!!! It doesn't matter if you pick up in store or have it delivered I checked my home town (corpus Christi) same thing!!! Went back to their registry and checked the whole state of IL to see if any stores carried the dresser or had free shipping to the store and NOT ONE STORE !!!! "Their Loss" Bought the Baby Dresser (Child Craft Redmond Double Dresser Coach Cherry) at Walmart 343.51(includes taxes and FREE SHIPPING) and that is cheaper than just the cost of the dresser at Babies R Us!!!!

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Anonymous - 34 d 19 h ago

0

The Toys R Us in Chattanooga Tn has one of the worst managers I have ever experienced. Her name tag said Taralyn, or something close to that. I was in there 7/15/17 with my grandson for an event and witnessed her being so rude to a customer. After that she turned around and just started berating an employee right in the middle of the store. Not something my grandson or myself needed to see.

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Anonymous - 36 d ago

0

Toys R Us sucks when you try to receive a store credit, back on your card, for a return item purchase there stores.

V/R,

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Anonymous - 36 d ago

0

Done done done!!!!! Will never step foot or order online from one of your stores again!

I ordered 2, 12 inch bicycles got a confirmation email saying I would get a pick up email within two hours which never came 24 hours later called the store was on hold forever whoever answered the phone at the store in Iowa apparently doesn't know how to do her job very well but she told me that it would be Tuesday before the bikes were there called your corporate office told them to cancel the order and refund my money thanks for nothing but my time wasted! An apology or discount would've been nice but apparently that's beneath you so you are beneath me! Done done done! With Toy R Us False advertisement if you ask me when your website clearly stated the bikes would be ready within two hours. And then to get an email from your corporate office stating that the order had been canceled and my money would be refunded due to (MY failure to pick up the product ) NOT!! Your failure to correctly state information on your website.

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Linda pers - 36 d 17 h ago

Jeremy In Ne Florida panhandle area

Terrible customer service. Insisted I was speaking to corporate headquarters. Made me feel like the customer

Was never right . Made me feel like a fool.

Not fair that babies r us should get away with

Thus because some young mothered come In to

Register with them and they take advantage of them

With their bate n switch sales

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A VERY UNHAPPY CUSTOMER-MS - 50 d 15 h ago

0

To reach customer service is horrible, you are put on hold for almost an hour with an annoying song that keep playing an playing. The customer service and supervisors are useless, only thing they do is lie to the customer. Since I don't know what else to do to get help and resolve my issue, yesterday I placed a complaint with the Better Business Bureau so they can investigate the business practices I placed an order online and immediately after I received an email that orders were suspended. After several phone calls a representative cancelled the orders and told me it will take 3 business days to release the hold from my debit card. As of today 10 days after, BabysRus still not release the hold and funds are not in my bank. I really don't understand is the hold was put "immediately" when I placed the order online, why I need to wait 3 business days to get the hold released. How can you take advantage of your customers? Where is the business ethics?

I am very upset and frustrated with this situation. I WANT MY MONEY BACK IMMEDIATELY.

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Linda pera - 36 d 17 h ago

Because they have captive audience. Take advantage

Of young girls who register with them . Guests

Feel they have to buy from them .

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Donna - 123 d 19 h ago

Have you tried to call Toys R Us in Midland Texas? They hung up the phone every time you call. How do you stay in business or anyone buy from there with that store never answering.

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Anna - 56 d ago

Wow, I am dealing with the same trouble here in Florida with the Royal Palm Beach babies R us store. I have been calling for days I've only got to speak two times to people and the person I was looking for was not working that day. In between those times I have been calling and calling and calling and you are absolutely correct they hang up after it rings for a while and then just disconnects you. Just prior to writing my comment I spent 45 minutes making repeated calls around 18 to 20 calls to get a manager or somebody on the phone to help me with a problem that I'm having with the picture that was supposed to be shipped to my local store from the Royal Palm Beach babies R us and every time I called the phone was disconnected only once did they let the phone ring continuously and I let it go because I wanted to see how long it would take before they disconnected me. immediately after, I did another phone call and was disconnected. They say they strive to make their company the best in the world well they're doing one Hell of a bad job. If they keep this up they'll be going down before long because nobody's going to want to shop there as the word gets around and believe me I will spread the word. My daughter is having triplets they could've made a huge amount of money from us because we were planning on buying cribs and everything else for babies from them but not now we will be shopping elsewhere. Babies are us you snooze you lose!!!!! Get your act together or get out as far as customer service there is none. I get better customer service at Walmart.

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Cheryl S.G. - 57 d 2 h ago

Revised complaint. I was in store making a purchase at your WestBury, N.Y. location yesterday. You have several registers and only two opened. I asked the working about the possibilities of opening another and was told not possible. Meanwhile, one staff member was doing things that could have waited (she was putting things back that were purchased. Your so called store manager (Kim) bypassed the long lines to go outside. And for the two working they were both excessively slow. At this time I'm looking at the other register worker who has now taken the person BEHIND ME. As you guessed it I'm fuming now along with the mother in front of me with the new born. I'm now wondering and have said as much " how could it be that they did not call next in line?" Having made the customer in front of me aware, who is now struggling to get over to the other line with baby in tow. Now your so called manger KIM opens another register. I asked her about the procedure and her reply as far as I am concerned was less then stellar, not nasty but not what it should have been. Actually Kim was less then apologetic for a situation that should not have happened. No one was happy. Besides the fact that Kim needs necessary re-training on how to deal with customers appropriately, I find it absolutely unnecessary and horrible that you have nothing less then SIX registers and only TWO opened. In a day and age where the consumers time is not only minimized from all of life's requests I.e. employers, doctors appointment, school etc.,etc., we now get to be teased by unopened registers and less then enthused workers. IT IS HAPPENING EVERYWHERE AND TOTALLY UNACCEPTABLE. And let me not forget to mention the lack of workers on the floor as a whole. Your ethics to please the consumer SUCKS!!!!!! Everyone is effected, none more then the consumer, stop cutting corners (being greedy) and get back to the business at hand of servicing the consumer properly. This is not the first time I've dealt with this and surely not my last, but understand my money works well at other establishments too, as well as my pen for I will surely be sending this to corporate as well. Please note that by the time I got home and rechecked the registry (which was printed in store) my purchased had already been made by someone else. So now I get to return my purchase. Thank you for wasting my time Babies R Us. So now in addition to my complaint, I now see after reviewing all the complaints on your other site http://www.corporate-office-headquarters.com/toys-r-us that Babies R Us simply DOES NOT CARE. No response to anyone's concerns. Not a good look at all. Are those in charge not paying attention?! Dumb question! I'm pretty sure this is not going to your corporate offices but is a site to warehouse complaints left unchecked. No worries, I have the time to forward via fax ((hidden)) and direct letter going certified returned receipt today. I was giving 1 star only for the fact that you actually had what was needed to purchase. But now I'm taking it back because I get to waste not only my time but someone else's (the person who took me the first time) and more gas. SO VERY DISAPPOINTED IN YOUR COMPANY BABIES R US ! ! ! You know how I would like you to resolve this complaint. Reimburse me the gas money for the two round trips I have to make. The second one is to return the item already purchased by someone else while waiting in line. Also, put more workers in the store, informed, ready to work, smiling, and on the register that have the ability to perform customer service solutions properly. Store - 6357. Register- 96 Cashier - 2231743 Transaction - 9866:6 Date - 062217 Time - 08:00pm Rewards number #(hidden)827

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Cheryl S.G. - 57 d 4 h ago

I was in store making a purchase at this same location yesterday. You have several registers and only two opened. I asked the working about the possibilities of opening another and was told not possible. Meanwhile, one staff member was doing things that could have waited (she was putting things back that were purchased. Your so called store manager (Kim) bypassed the long lines to go outside. At this time I'm looking at the other register worker who has now taken the person BEHIND ME. As you guessed it I'm fuming now along with the mother in front of me with the new born. I'm now wondering and have said as much " how could it be that they did not call next in line?" Having made the customer in front of me aware, who is now struggling to get over to the other line with baby in tow. Now your so called manger KIM opens another register. I asked her about the procedure and her reply as far as I am concerned was less then stellar, not nasty but not what it should have been. Actually Kim was less then apologetic for a situation that should not have happened. No one was happy. Besides the fact that Kim needs necessary re-training on how to deal with customers appropriately, I find it absolutely unnecessary and horrible that you have nothing less then SIX registers and only TWO opened. In a day and age where the consumers time is not only minimized from all of life's requests I.e. employers, doctors appointment, school etc.,etc., we now get to be teased by unopened registers and less then enthused workers. IT IS HAPPENING EVERYWHERE AND TOTALLY UNACCEPTABLE. And let me not forget to mention the lack of workers on the floor as a whole. Your ethics to please the consumer SUCKS!!!!!! Everyone is effected, none more then the consumer. stop cutting corners (being greedy) and get back to the business at hand of servicing the consumer properly. This is not the first time I've dealt with this and surely not my last, but understand my money works well at other establishments too, as well as my pen for I will surely be sending this to corporate as well. Please note that by the time I got home and rechecked the registery (which was printed in store) my purchased had already been made by someone else. So now I get to return my purchase. Thank you for wasting my time Babies R Us. So now in addition to my complaint, I now see after reviewing all the complaints below, that Babies RUs simply DOES NOT CARE. No response to anyone's concerns. Not a good look at all. Are those in charge not paying attention?! Dumb question! I was giving 1 star only for the fact that you actually had what was needed to purchase. But now I'm taking it back because I get to waste not only my time but someone else's (the person who took me the first time) and more gas. SO VERY DISAPPOINTED IN YOUR COMPANY BABIES R US ! ! ! Store - 6357. Register- 96 Cashier - 2231743 Transaction - 9866:6 Date - 062217 Time - 08:00pm Rewards number #(hidden)827

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Sara - 58 d ago

0

YOUR CUSTOMER SERVICE AND LOGISTICS ARE TERRIBLE! I have been trying unsuccessfully for 3.5 weeks to buy a glider and ottoman from the Babies R Us in Calabasas, CA.

Here's what has happened: no store within a reasonable driving distance had the glider/ ottoman I wanted, so an employee initiated a store transfer of the items from a San Diego store to the Calabasas store. So far, so good: the San Diego store happened to have a truck there that night to take other items to the warehouse in San Bernardino, CA, so it went the same day the request went out. Great. This was a Friday. I was told the glider/ ottoman would arrive in Calabasas by the following Thursday (which is the day the Calabasas store gets deliveries) or at the latest that Saturday (which is the second day they receive deliveries).

Now, here is where it gets INCREDIBLY FRUSTRATING. The gilder & ottoman have been CONFIRMED in your warehouse and just SITTING THERE for 2.5 weeks. No reason has been given for the inability for the gilder/ ottoman to get loaded on the truck and delivered to the Calabasas store. Not to mention, the employees at the store, including the general manager Darryl, have been extremely unresponsive in helping me. I have had to call the store EVERY DAY and remind them of the situation and request they contact the warehouse to confirm the glider/ ottoman get on the truck. I have been told at EVERY TURN that they would call me back, forward me an email confirmation that the truck has loaded the glider, etc. and none of that has ever happened - for MORE THAN TWO WEEKS STRAIGHT. I have never had to work so hard to buy something from a store in my life!

The employees, including general manager Darryl, have never offered a solution or in any way seemed motivated to figure out anything to assist in this situation. NO INITIATIVE WHATSOEVER. I am the one who has requested they contact the warehouse, or asked about a store close by to Calabasas that has an earlier delivery date that maybe can take the delivery instead and I will get the chair there, etc. etc. They just seem to completely not care.

This whole situation is incredibly frustrating as at this point my baby is due any day now and the employees could care less. To me, this is a totally unacceptable customer care experience.

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Cheryl - 57 d 4 h ago

1

Apparently this is a theme and characteristic of Babies R Us. Collect the money and run. And if you go to there member store Toys R Us it's a running theme there too.

My one star is only for the fact that you actually had what was needed.

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