Information, reviews and public commentary for US companies

 

Toys R Us

Rating
0.714286
Web
www.toysrus.com/
Address
1 Geoffrey Way
Wayne, NJ
07470-2030
Phone
(973) 617-3500
Fax
(973) 617-4006
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Donna - 70 d ago

Have you tried to call Toys R Us in Midland Texas? They hung up the phone every time you call. How do you stay in business or anyone buy from there with that store never answering.

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Anna - 2 d 5 h ago

Wow, I am dealing with the same trouble here in Florida with the Royal Palm Beach babies R us store. I have been calling for days I've only got to speak two times to people and the person I was looking for was not working that day. In between those times I have been calling and calling and calling and you are absolutely correct they hang up after it rings for a while and then just disconnects you. Just prior to writing my comment I spent 45 minutes making repeated calls around 18 to 20 calls to get a manager or somebody on the phone to help me with a problem that I'm having with the picture that was supposed to be shipped to my local store from the Royal Palm Beach babies R us and every time I called the phone was disconnected only once did they let the phone ring continuously and I let it go because I wanted to see how long it would take before they disconnected me. immediately after, I did another phone call and was disconnected. They say they strive to make their company the best in the world well they're doing one Hell of a bad job. If they keep this up they'll be going down before long because nobody's going to want to shop there as the word gets around and believe me I will spread the word. My daughter is having triplets they could've made a huge amount of money from us because we were planning on buying cribs and everything else for babies from them but not now we will be shopping elsewhere. Babies are us you snooze you lose!!!!! Get your act together or get out as far as customer service there is none. I get better customer service at Walmart.

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Cheryl S.G. - 3 d 7 h ago

Revised complaint. I was in store making a purchase at your WestBury, N.Y. location yesterday. You have several registers and only two opened. I asked the working about the possibilities of opening another and was told not possible. Meanwhile, one staff member was doing things that could have waited (she was putting things back that were purchased. Your so called store manager (Kim) bypassed the long lines to go outside. And for the two working they were both excessively slow. At this time I'm looking at the other register worker who has now taken the person BEHIND ME. As you guessed it I'm fuming now along with the mother in front of me with the new born. I'm now wondering and have said as much " how could it be that they did not call next in line?" Having made the customer in front of me aware, who is now struggling to get over to the other line with baby in tow. Now your so called manger KIM opens another register. I asked her about the procedure and her reply as far as I am concerned was less then stellar, not nasty but not what it should have been. Actually Kim was less then apologetic for a situation that should not have happened. No one was happy. Besides the fact that Kim needs necessary re-training on how to deal with customers appropriately, I find it absolutely unnecessary and horrible that you have nothing less then SIX registers and only TWO opened. In a day and age where the consumers time is not only minimized from all of life's requests I.e. employers, doctors appointment, school etc.,etc., we now get to be teased by unopened registers and less then enthused workers. IT IS HAPPENING EVERYWHERE AND TOTALLY UNACCEPTABLE. And let me not forget to mention the lack of workers on the floor as a whole. Your ethics to please the consumer SUCKS!!!!!! Everyone is effected, none more then the consumer, stop cutting corners (being greedy) and get back to the business at hand of servicing the consumer properly. This is not the first time I've dealt with this and surely not my last, but understand my money works well at other establishments too, as well as my pen for I will surely be sending this to corporate as well. Please note that by the time I got home and rechecked the registry (which was printed in store) my purchased had already been made by someone else. So now I get to return my purchase. Thank you for wasting my time Babies R Us. So now in addition to my complaint, I now see after reviewing all the complaints on your other site http://www.corporate-office-headquarters.com/toys-r-us that Babies R Us simply DOES NOT CARE. No response to anyone's concerns. Not a good look at all. Are those in charge not paying attention?! Dumb question! I'm pretty sure this is not going to your corporate offices but is a site to warehouse complaints left unchecked. No worries, I have the time to forward via fax ((hidden)) and direct letter going certified returned receipt today. I was giving 1 star only for the fact that you actually had what was needed to purchase. But now I'm taking it back because I get to waste not only my time but someone else's (the person who took me the first time) and more gas. SO VERY DISAPPOINTED IN YOUR COMPANY BABIES R US ! ! ! You know how I would like you to resolve this complaint. Reimburse me the gas money for the two round trips I have to make. The second one is to return the item already purchased by someone else while waiting in line. Also, put more workers in the store, informed, ready to work, smiling, and on the register that have the ability to perform customer service solutions properly. Store - 6357. Register- 96 Cashier - 2231743 Transaction - 9866:6 Date - 062217 Time - 08:00pm Rewards number #(hidden)827

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Cheryl S.G. - 3 d 9 h ago

I was in store making a purchase at this same location yesterday. You have several registers and only two opened. I asked the working about the possibilities of opening another and was told not possible. Meanwhile, one staff member was doing things that could have waited (she was putting things back that were purchased. Your so called store manager (Kim) bypassed the long lines to go outside. At this time I'm looking at the other register worker who has now taken the person BEHIND ME. As you guessed it I'm fuming now along with the mother in front of me with the new born. I'm now wondering and have said as much " how could it be that they did not call next in line?" Having made the customer in front of me aware, who is now struggling to get over to the other line with baby in tow. Now your so called manger KIM opens another register. I asked her about the procedure and her reply as far as I am concerned was less then stellar, not nasty but not what it should have been. Actually Kim was less then apologetic for a situation that should not have happened. No one was happy. Besides the fact that Kim needs necessary re-training on how to deal with customers appropriately, I find it absolutely unnecessary and horrible that you have nothing less then SIX registers and only TWO opened. In a day and age where the consumers time is not only minimized from all of life's requests I.e. employers, doctors appointment, school etc.,etc., we now get to be teased by unopened registers and less then enthused workers. IT IS HAPPENING EVERYWHERE AND TOTALLY UNACCEPTABLE. And let me not forget to mention the lack of workers on the floor as a whole. Your ethics to please the consumer SUCKS!!!!!! Everyone is effected, none more then the consumer. stop cutting corners (being greedy) and get back to the business at hand of servicing the consumer properly. This is not the first time I've dealt with this and surely not my last, but understand my money works well at other establishments too, as well as my pen for I will surely be sending this to corporate as well. Please note that by the time I got home and rechecked the registery (which was printed in store) my purchased had already been made by someone else. So now I get to return my purchase. Thank you for wasting my time Babies R Us. So now in addition to my complaint, I now see after reviewing all the complaints below, that Babies RUs simply DOES NOT CARE. No response to anyone's concerns. Not a good look at all. Are those in charge not paying attention?! Dumb question! I was giving 1 star only for the fact that you actually had what was needed to purchase. But now I'm taking it back because I get to waste not only my time but someone else's (the person who took me the first time) and more gas. SO VERY DISAPPOINTED IN YOUR COMPANY BABIES R US ! ! ! Store - 6357. Register- 96 Cashier - 2231743 Transaction - 9866:6 Date - 062217 Time - 08:00pm Rewards number #(hidden)827

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Sara - 4 d ago

0

YOUR CUSTOMER SERVICE AND LOGISTICS ARE TERRIBLE! I have been trying unsuccessfully for 3.5 weeks to buy a glider and ottoman from the Babies R Us in Calabasas, CA.

Here's what has happened: no store within a reasonable driving distance had the glider/ ottoman I wanted, so an employee initiated a store transfer of the items from a San Diego store to the Calabasas store. So far, so good: the San Diego store happened to have a truck there that night to take other items to the warehouse in San Bernardino, CA, so it went the same day the request went out. Great. This was a Friday. I was told the glider/ ottoman would arrive in Calabasas by the following Thursday (which is the day the Calabasas store gets deliveries) or at the latest that Saturday (which is the second day they receive deliveries).

Now, here is where it gets INCREDIBLY FRUSTRATING. The gilder & ottoman have been CONFIRMED in your warehouse and just SITTING THERE for 2.5 weeks. No reason has been given for the inability for the gilder/ ottoman to get loaded on the truck and delivered to the Calabasas store. Not to mention, the employees at the store, including the general manager Darryl, have been extremely unresponsive in helping me. I have had to call the store EVERY DAY and remind them of the situation and request they contact the warehouse to confirm the glider/ ottoman get on the truck. I have been told at EVERY TURN that they would call me back, forward me an email confirmation that the truck has loaded the glider, etc. and none of that has ever happened - for MORE THAN TWO WEEKS STRAIGHT. I have never had to work so hard to buy something from a store in my life!

The employees, including general manager Darryl, have never offered a solution or in any way seemed motivated to figure out anything to assist in this situation. NO INITIATIVE WHATSOEVER. I am the one who has requested they contact the warehouse, or asked about a store close by to Calabasas that has an earlier delivery date that maybe can take the delivery instead and I will get the chair there, etc. etc. They just seem to completely not care.

This whole situation is incredibly frustrating as at this point my baby is due any day now and the employees could care less. To me, this is a totally unacceptable customer care experience.

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Cheryl - 3 d 10 h ago

1

Apparently this is a theme and characteristic of Babies R Us. Collect the money and run. And if you go to there member store Toys R Us it's a running theme there too.

My one star is only for the fact that you actually had what was needed.

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Lp - 5 d 17 h ago

0

Worst store ever

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Anonymous - 16 d 5 h ago

1

Hi Jake ,

From the Laredo Texas

Babies R us. We have been to your store

And we are regular customer service is

Is not so good your store doors are locked your doors are broken and have been broken almost a year . Your loosening

Customers service is not so good they ignore you just a bad experience. Please fix your doors. And keep them OPEN!!.

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Sheri - 17 d ago

0

I am searching for a toy for my son's birthday. He had a specific request. I tried to call our local Toys R Us here in Wilkes Barre, Pennsylvania for 40 minutes now. I can't get anyone to answer the damn phone. I let the phone ring and ring and ring. It automatically disconnects after 30 rings. I have noticed how this store has been going down hill for quite some time now. No one is ever around when you need them and most times there is only one register ever open and the person working has absolutely no personality.

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Peter Talavera - 18 d ago

0

I just wasted my lunch hour waiting in line before giving up and walking out without making a purchase. This is the second time I left the store in West Covina CA. without making a purchase. I do not understand why only one register is open when there is a line of 7 or more customers in line. Today I was searching for doll house furniture and could not find any help on the floor.That wasted about half of my time. I settled on anther gift got in line and waited about 20 minutes before giving up and walking out again. I believe that customer service is not a priority for Toys R Us. Today as the line grew longer the person at the service desk who was not helping anyone at the time looked over and it was obvious she saw the line but did nothing to help. To add to the frustration the cashier with the long line asked the person at the head of the line if she wanted to apply for a credit card which she did, which added to our wait time. It was at this point that I realized that this company does not care how long customers have to wait and I walked out. I witnesses this happen about 2 months ago when a father with a small child was waiting in line, his child grew restless, the cashier saw this but did not acknowledge it or try to hurry the line. The father ended up walking out while yelling profanities at the cashier. You have definitely lost me as a customer who loves buying toys and gifts for his grandchildren. I am sure I can find the merchandise elsewhere without having to wait in line for so long.

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Former employer. - 19 d ago

If you really want to know what's happening in your stores from Store Managers to ASM toTeam Members, you people at headquarters need to talk to former employees that quit because you don't know who you actually give a manager's job to or who they make ASMs. All you care about is filling that position. I was with Toys R Us for 4 1/2, and quit because of who you put in charge of the store. Corporate you really needs to check people out before giving a position like that to just anybody.

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Anonymous - 35 d 10 h ago

0

I decided to look up the ToysRUs Headquarters web page because of the tiring aggrevation process I have been going through for the past 3 weeks. Much to my surprise, I'm not the only EXTREMELY unhappy customer.

I ordered a bike online from the Eau Claire location in Wisconsin. I received a bike in a very good timely fashion, HOWEVER, it was a completely different brand, size, gender and color from what I ordered. The bike I received had the shipping info all correct, including the bike info I had ordered. Now, for the past 2 weeks I have been trying to get them to pick up this bike I never ordered. UPS was supposed to pick it up a week ago, however, I was informed today that ToysRUs did not have a tracking number for the pickup order because ToysRUs did not process the order. There's a store close to me, however I cannot return it there because I was told that's not how they do business, it must go back to the online location...with so many unhappy customers, how do you expect to be the best toy store in the country?

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Lindsey Martin - 36 d ago

0

I was in the Babies R Us in Huntsville, AL and I went to the restroom to make a bottle for my 2 month old son and they had NO option for warm water. First of all how is that sanitary to wash your hands with freezing water, second of all I can't be the first person to have to feed a baby in a baby store???? My son will not eat that 'ready to use' formula,(only have on hand for situations like this) been there tried that and will ONLY eat a warm bottle!!! So I had to leave my son with his grandma at babies r us because unfortunately we had more shopping to do and run next door to Panera Bread to find warm water in their restroom. Panera Bread saved me yesterday!!!!!!!

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Carol - 39 d 8 h ago

Do u have a job of putting diaper cakes together?

I would be interested.

Thanks Carol Millerwise

(hidden)

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Silvia Zepeda - 41 d ago

4

My name is Silvia, I wanted to share my experience with our local toys r us. I went to our store on a Sunday morning.. they open at 10am which is fine.. but I was so disgusted when I walked up to doors and noticed trash all around the front entrance from one end of the store to the other end.. trash trash everywhere. I was going to pay board game so when I went to register to pay I asked for store manager they what do you need he isn't here yet.. I said don't you guys have maintenance she answered yes. I then said you should always clean front entrance prior to opening it's so embarrassing to your customers with all that trash out there.. it's our Santa Maria Ca store on Bradley please help??!

Can you or forward this to right person please...please address this issues..

It makes our store look terrible..

Thank you

Silvia

Sent from my iPhone

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Sandi H - 48 d ago

0

I recently received a $10.00 gift card in the mail. I went to the store and purchased two toy trucks for my Grandchildren. When I got home I realized one was a remote control which I returned. The man taking the order was very rude and inconsiderate. I purchased the toys on Thursday and received a 10 per cent discount. They subtracted $5.00 from the 10.00 gift card and when exchanging the new truck I had to pay full price because it was Monday. I lost the 10 per cent. The clerk informed me they would do the same thing at his other job. Minnetonka, Minnesota. I am done with Toys R Us and am ripping up my credit card.

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Brifx99 - 56 d 7 h ago

1

I was at your Lynnhaven Mall location in Virginia Beach Virginia to pick up 2 Star Wars Black Series First Order Special Forces Tie Fighters. Your stores all over the country have been price matching them with Gamestop for $40. Understandably the cashier had to get the "manager" to approve it. I had already had one price matched at another location with no hassle and wanted these two for my son and a friend. When I tried to give Jessica Pena- Baby Dept Supervisor the information and receipt from your other location as proof of the price match I was rudely cut off and told "We will accomadate you after we confirm with Gamestop." This woman was combative from the first second of our exchange. When she saw I had two she said " If we can confirm it with Gamestop I'll sell you one at that price but I won't let you clear out our store!" There is nowhere posted that these items ( that have been sitting on the floor for months ) are limited and have never been. Virginia State Law requires policies to be posted in full view of customers to avoid discriminatory practices like these and to keep employees from making up their own policies. She asked how long ago the other Toys R Us price matched and I told her 10:48 a.m., approximately 15 minutes earlier. She continued that just because Gamestop had the item in stock at the time of the other price matching didn't mean it still was and if not they couldn't price match. After almost 45 minutes of her trying to find the number for Gamestop she called and of course they were out of stock and denied the price match. I told her of course they were at that price and if she hadn't been so combative with the customer and called Gamestop 45 minutes ago they wouldn't have been and now I'm missing out on a great deal because of it. The other two employees were helpful and polite despite the outcome but this woman was extremely rude and obviously has no customer service skills. I have been a District Manager and if I'd ever treated a customer this way I would have been fired immediately. This is the worst treatment I've ever received at your company in over 30 years as a customer and due to this will only shop your company as a last resort, and I spend thousands a year there. There are plenty of other retailers and online sources that make your company obsolete.

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Anonymous - 58 d 7 h ago

0

My mom got us a gift card for 50$ for our baby shower and the store said the card was expired and there was nothing they could do. So you just robbed us of 50$ to spend on our expecting new born what trash.

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Anonymous - 58 d 6 h ago

4

Have to apologize to this post, the gm of the store finally gave us in store credit and made it right. Still amazed that they couldn't track a gift card

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Dissapointed - 61 d 19 s ago

0

Very disappointed in Toys R Us. We purchased some items online, took them back because my husband lost his job. We returned the items, but we never received the credit back to our credit card . Can't get anybody from the local store we returned the item to or even a phone customer service Representative to help you. Still fighting to get our credit back for items we no longer have. It's such a shame that such a big company doesn't have Manager in there stores that can help a customer and customer service representatives that can not help us Its really such a shame, I will never purchase anything from them again..

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SWT - 65 d 4 h ago

0

I AGREE...TRYING TO GET HELP WITH TOYS R US...REALLY SUCKS AND THAT IS GIVING IT A COMPLIMENT. I have been trying to locate a item they sold in New York. They don't even have it showing on their web site. NOW...I am told they are Out-Of-Stock. REALLY? THESE PEOPLE ARE IDIOTS. NO ONE WANTS TO DO THEIR JOB. IF YOU WANT YOUR INTELLIGENCE INSULTED THESE ARE THE PEOPLE TO CONTACT. THESE PEOPLE ARE RIGHT DOWN PATHETIC!!!

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Anonymous - 80 d 22 s ago

1

Working at Toys R Us SUCKS! How is it that Chick Filet has at least 20 team members working at any given shift in such a small space and Toys R Us only allows 2 to 3 people to work at a time in such a big store. How on earth do you expect anything to be done?? How do you feel about the fact that your customers do not get the service they deserve? How do you sleep at night knowing how your employees are being treated? You work us to death for 7.75 an hour while yall sit in your cushy offices and live in your million dollar homes driving lavish cars. This has got to be the greediest company i have ever encountered. What a fake place. Someone needs to go on underccover boss show. And actually experience what the employees go through on a daily basis. You SUCK Toys R Us and you deserve to go out of business.

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onr of many unhappy customers - 80 d ago

0

I hate shopping at toys r us. I can never find anyone to help me and the checkout is way too long. You over price everything. Your employees are always running around like chickens with their heads cut off because there is never enough staff. You should be ashamed of yourselves for treating your employees the way you do. You are horrible to them.

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none of your business - 80 d ago

0

Toys R Us SUCKS to work there. You people limit the hours to use per week which sometimes only leaves 2 or 3 people in the entire building to run the store. Corporate bigwigs should decrease their salaries to allow team members to be paid more than 7.75 an hour. Yall are ridiculous! It is terrible for the customers as they are the ones that suffer too. There is never enough staff to accomodate guests the way they should be accommodated. And it is not a safe working environment for us to only have 2 or 3 people closing the store each night. And you wonder why the turnover rate is so high. I hate this place and hope it goes out of business.

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Anonymous - 91 d 9 h ago

Hi; I just want to know why and because are to many TM leaving TRU 8719. We had about 13 good TM that choice to get out from that store in 2 years. To many things happens in side.... Thk

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