Information, reviews and public commentary for US companies


Toys R Us

1 Geoffrey Way
Wayne, NJ
(973) 617-3500
(973) 617-4006
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Anonymous - 16 m 23 s ago

Hi my name is Sherri Flowers from Illinois. My son was given a $50 gift card for his birthday that was never redeemed. Please can you send $50 check or gift card for my son Jonathan. Please send me an email instructing me how can my son receive his $50. I have the gift card that was given to him. It was never used. My email: sherriflowers6273@gmail com

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Anonymous - 1 d 5 h ago

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Maria - 3 d 17 h ago

I went into toysrus today and they did not accept my gift cards $150.00 dollars. I did not know they stopped accepting gift cards yesterday. What do I do now, can't even order online cause there website is down.

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Michael - 4 d 25 m ago


Please honor my gift cards, $276.66. I did not know that 4/21/2018 was the last day to use my gift cards. I could not order any products yesterday because the website was already shut down and the local store did not accept my gift cards today. I saved the gift card over a year to buy Nintendo Switch. What should I do with these gift cards?

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TAdams - 10 d ago

Paid cash in store for three items. Two were cancelled because they were out of stock and the other item never got shipped. I called customer service and they told me they will not reship it so that got cancelled as well. I was refunded my money on all three items except for the S/H surcharge and tax. I have spoken to 9 people in the last couple of weeks, each one says it is approved and assures or guarantees that I will get the rest of my refund within 24 to 48 hours. I still don't have my refund 12 days later. Whenever I ask to speak to a supervisor, I am told supervisors are not available. I have 4 days to get my refund and use my credit. What else can I do to get my money back?

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BWeav - 15 d 1 h ago


I was sold a USED car seat on Sunday and on Monday when I called to tell them they said I could not me exchange it for a new one. I even said that I would pay the difference for a more expensive one but was told no.

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Syphers - 15 d 13 h ago

how do i get a copy of my w2?

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Brittany & Clay Sugg - 20 d ago

We registered with ur store for our baby registery and endless earnings. We too have just been told that we will not be getting as promised our 10% back that people spent at your store on our registery!! According to your customer service dept when I called this was known back in January and nobody had the decency of letting anyone know!!! Th me that is fraud!! U advertised something and now it is not being done !!! I was told on the phone anyone that had a baby after Jan 2018 will not be getting their endless earnings!! Again FALSE ADVERTISING!!!! A email voucher could have been sent for the amount as was in the program we had signed up for !!! You filed bankruptcy and the stores are not even closed!!!

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James B from New Jersey - 20 d ago


Good Morning,

My girlfriend and I set up a registry with Babies R Us well before any stores were closing (January 2018). Our registry is almost closed and I'm being told that we are no longer eligible to receive our 10% back on registry purchases. We had purchased over $3000 on the registry and are expecting 10% of that back. I don't care that your stores are going out of business and the company went bankrupt. We are owed money back and we expect that money to be given to us in a form of a check or a visa gift card. I'm sure no one in the corporate office is reading this or actually cares at this point. If they cared about the people who tried to keep them in business then I would have been advised months ago about options to retrieve our money. It's obvious why this company is closing it's doors. You people should be ashamed of yourselves.

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Shirley H from New York - 20 d ago


i have put in a order march 16th 2018 and still have yet to receive it. this is not right i want my money back and my kid has missed her birthday surprise and yet i paid $311.37 and i would like my money back immediately. i was sent an e-mail stating my money to be returned April 27 2018.?

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carol parker - 20 d 8 h ago

To whom it may concern my w-2 is incorrect it is not showing not showing no federal withholding taking out can someone in payroll contact me so I can get a new w-2 showing federal withholding I am presently working at babies rus in Charleston, South Carolina need an answer back before april 18th ASAP please my name is carol r parker my number is (hidden)

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Inaccurate W2's - 31 d ago


Toys r us has screwed up their employees W2 from last year and I'm sure the sane will happen to this year's W2's. Some people got more than one mauled out and they all state people made more money than they did. If you have worked for TOYS R US or currently working for them you better double check your W2's for 2017-2018 they're trying to avoid paying more taxes no doubt. If you know of anybody be sure to let them know.

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Anonymous - 22 d 15 h ago

My son worked for them {babies R us} he is Getting nothing but the run around no one knows anything someone in corporate was called and a voicemail saying they'll be out for an extended time. The IRS is / will be contacted tomorrow and see what their solution might be.

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Carl Jackson - 22 d 18 h ago


Keep the company open and let kids play for a mothly fee. Toys r us park. With a RC car track area , Dolly land , video game area with sofas and full surround sound. Leggo land and even a juba juice and food courts area. Toys r us .....PLAY ON....... This is my World and my idea or sell the name to some one and have them do it but keet Toys r us ALIVE

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Anyone - 23 d ago


As a employee I would like answers to questions, but I am not able to get anyone to pick up a phone ..I am sorry for the experiences everyone has had.

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Completely Pissed - 26 d ago


Completely dissatisfied by the entire encounter. Called to cancel order due to constant run around and they stated they could not do such thing. Compromise i thought considering i really need this item because my grandson is being born today as I type and they went on to say that couldnt happen either. Fed up with the rude customer service I ended the call and proceeded to try and figure something out. BOOM my bank calls and they've tried to instead of cancel the order they pushed it through trying to charge me again. GLAD YOUR CLOSING because this is unacceptable

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M. C. R - 28 d ago

My online pride has been "processing" for weeks. It was ordered on a gift card. I received an email stating that if the order is unable to be fulfilled my order will be canceled and payment will be credited back after 30 days- on 4/27. When gift cards are no longer valid. Customer service refuses to cancel the order. You guys are taking peoples money. I hope class action is filed.

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S.S. - 27 d 13 h ago

The same exact thing happened to me just now. I am on hold now for 50 minutes....listening to music on speakerphone as I work around the house. They are taking people's money...unless I hear from them soon.

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MommaBear - 30 d 36 m ago


My husband place an order on 3/16/2018. As of 3/27/2018 there is no fulfillment date nor has the order even been processed per customer service. We have been trying to cancel this order since 3/25/2018. One rep on 3/25/2018 canceled it and even gave us a conformation number that it was canceled. Today 3/27/2018 kept getting the run around via customer service about some nonsense about it can take up to 30 days to process an order and you only have 45 minutes to cancel it on the day it was placed. I am so done, I am alerting the BBB and my Attorney General as well as my credit card company about this because I have already replaced said order and they refuse to cancel a order that hasn't even been processed.

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Mayra - 34 d ago


I think It so unacceptable that after your loyal customers have earned their earnings, because of the large amount of purchases they have made in your stores. That you all just decide to not honor it... A lot of people including myself could have easily registered somewhere to receive the rewards, but we decided to register with your company, and in my case we purchased all of our items including bigger items from your stores, to now be told oh im sorry your last day to earn was march 12 and you dont make the cut off date! thats so selfish as a huge corporation and sad you guys don't care for your costumers let alone your hard working employees. so dissapointed!

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Jessica - 32 d 12 h ago


Agree... something needs to be done. It's ridiculous!

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Squishy 2018 - 31 d 28 m ago


We are in the same poisition. Our date was March 12 as well and have been told we will not receive $400 worth of endless rewards that will not be awarded to us because we don't make the "cutoff".

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Anonymous - 30 d 19 h ago

That happened to me. They don't care

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Left in Disbelief - 31 d 51 m ago


What a way to go out, loyal customers cheated of rewards and left on hold for over 2 hrs only to be "accidentally disconnected" and not called back. I placed an online order on 3/13 only to have it cancelled on 3/23 and told that my rewards could not be replaced because the promo ended on 3/22, what a scam!

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Anonymous - 36 d 6 h ago


Toys r us is a wonderful place to go with my kids but the New gm Lee Ayala is soo unprofessional on many different levels that it's sickining . Where I am from a place is only as good as the people in it! No wonder you guys are going out of business, management is very poorly represented on be half of who ever that guy is. I feel sorry for all toys r us world wide. Great pace but now I'm left with a bad taste and bad expirience to match it thanks to skibo rd toys r us General Manager!

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Anne - 31 d ago


Went to buy a riding car for my an. I was 22 dollars short so we canceled the purchase. Said they didn't charge me(3x they said this, I called both cards to prove I had a zero Ballance) they finally explained that they did charge me but the money would be credited back to my card. It hasn't yet and corporate WILL NOT ANSWER. The store refused to help me further. His is theft of almost 400 dollars!!!

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