Information, reviews and public commentary for US companies


Trane Residential Systems

4811 Zero St
Fort Smith, AR
Mike Mc Ferran
Plant Mgr
(479) 646-5511
(479) 646-7121
Annual Sales Est
SIC Code
General profile image

Nikki B - 56 d 18 h ago


I am at my wits end with your company in fact I am disgusted. I find your (collectively) lack of urgency, professionalism, and customer service (as it relates to finding a solution to this issue) to be monstrous! My unit has been a nightmare since the day it was installed. Every year there is something wrong that requires service and every year we are forced to kick out money on a clearly defected heat pump that needs to be replaced. I don't understand what the problem is, if Trane replaces it (which they need to do) it's at no cost to them. As I explained earlier, my husband is a 100% disabled veteran and it's wonderful to see that your company takes this issue in a carefree manner. We are not asking for much, and your customer service reps that I have spoken to are remarkable but we need this fixed and we need this fixed NOW! I just kicked out money to have it fixed LAST TUESDAY and the system is broken AGAIN as of last night!!! I have an open complaint and your company is dragging their proverbial asses to assess and fix this problem. Every time a tech comes out to the home, they have to jerry rig the circuit board board on the heat pump because they say it's defected!! I need this problem addressed ASAP!! I will NEVER and I do stress NEVER buy this horrible equipment EVER again!!

General profile image

Terry D. - 301 d 10 h ago


Will never purchase another Trane product after the way my warranty work has (NOT) been handled. Still waiting on parts and repair after 10 days.

General profile image

Jon Dough - 88 d 6 h ago


I hope you have a resolution soon. Been waiting for over 3 months!

General profile image

jabishop54 - 221 d 8 h ago


Bought 2 units the fall of 2010 one unit has been leaking Freon from early on and since it was a small leak Freon was just added over the years until this fall when the leak was discovered in the coil area. When my heating and cooling dealer contacted Trane they said they would look into it. We sent them all our paperwork, receipts, sale slip, etc. It had a 10 year warranty but since we didn't register it the first 60 days it only has a 5 year on the coil unit! So I got a phone call from the Trane consumer hotline person today saying since it was past the warranty they couldn't help! So I'm out a coil, labor and Freon and they're out nothing! Trane is not a brand I'll ever buy again!!!

General profile image

Jon Dough - 88 d 6 h ago


Oh, this is just a drop in the bucket on their so called "Customer Service" ... similar situation in that they just keep dragging their feet on an obvious resolution to a problem.

Other Reviews & Comments

MetroPCS Communications, Inc.
Joan O'Brien I have been a customer since metro pcs first came to Michig ... 

J. C. Penney Corporation, Inc.
Brittany Brock-Campagna The manager from the Mankato, Minnesota salon was SO RUDE t ... 

McDonald's Corporation
Anonymous This McDonald's on the graveyard shift is the worst in the  ... 

Fox News Network, LLC
Anonymous The books were cooked, as ordered by Cheney Bush to justify ... 

Rochelle Waiting a little bit more then I'm cancelling, the original ... 

Gold's Gym International, Inc.
Teresa Heying I, have a cancel form from June 22nd, 2018 . I do not have  ... 

Dollar General
Close My Account I am beyond frustration with this company. I have shopped a ... 

TGI Friday's
Jn I was writing to inquire about why my reward points were ta ... 

Anonymous I also lost an Apple Watch they can't find the return track ... 

Ashley Furniture
John C. Bonk Good evening. I ordered a dresser a couple weeks ago. It ar ... 

Scott Caswell order #353295572 date 7-16-18 I just found out why Home Depot is Superior to Lowe's. I li ... 

Family Dollar Stores, Inc.
Daniel Ford Hi, Do you need funding to start-up or expand a business? W ... 

Priceline Hi, Do you need funding to start-up or expand a business? W ... 

Hyundai USA
Daniel Ford Hi, We give out all kind of loan like: Business loan Person ... 

Daniel Ford Hi, Do you need funding to start-up or expand a business? W ... 

Bank of America Corporation
Lisa I was vacationing in New Jersey and needed money so I stopp ... 

Murphy Oil Corporation
Daniel Ford Hi, Do you need funding to start-up or expand a business? W ... 

Enterprise Holdings, Inc.
Anonymous The only ignorant person is you.

Frys Food Stores
Stressed employee... I don't understand how a coworker can be fired 13 months ag ... 

Billy M 537 i took my iPhone to the Braintree Ma store .Patrick checked ... 

LA Fitness
Anonymous There's no where to file a formal complaint against the fac ... 

Anonymous Why is it always so dirty, the menus are sticky the workers ... 

T-Mobile USA, Inc.
Anonymous really?

The Directv Group, Inc.
mr white is it a horrable company tricks and lies and junk my wife s ... 

Victoria's Secret Stores, Inc.
Jackienicolas Live Chat Status: Connected Kira: Thank you for choosing Vi ... 

Abercrombie & Fitch
Charley You said it man!

Lg Electronics USA
Rebecca I'm having same problem. Refrigerator not even 2 years old  ... 

Anonymous I want a crosont with swiss or provolone cheese, garlic and ... 

Apple Computer
Matthew Lisa Martin,

United Airlines
Anonymous Boycott United airlines

Cayce Marie PetSmart is not so smart. In the sourthern California store ... 

American Airlines
Diane Hadn't flown American in a long time (it was always my favo ... 

United Parcel Service, Inc.
Action als automotive antique The fact that they even refuse to address my case in any wa ... 

Camille I would like to shop at the Kohl's by our home in Las Vegas ... 

Shannon Brooks I've been a valuable customer for many years, then all of a ... 

Becky Dear subway you currently have an employee that has probed  ... 

Taco Bell Corp.
Remain Anonymous I think it is very selfish that taco Bell employees bust th ... 

Domino's Pizza, Inc.
Winny Well first of all I'm not just a customer i am an employee  ... 

Sara Lee Co
John R Doty 30 oz can of fruit cocktail, 7 servings ( great value brand ... 

Greyhound Lines, Inc.
Josie I'm on bus #6395 on the way to San Antonio but the travelin ... 

Dish Network
Osoprimero I was promised a flat rate for my Dish service for 12 month ... 

Chrysler Group LLC
Willie Whos completely stupid idea was it to NOT install transmiss ... 

Southwest Airlines Co.
KIM Mr. Kelly

Circle K Stores Inc
A. G. The Circle K at Hacienda height blvd and Haliburton, I was  ... 

Verizon Communications, Inc
Debbie I called Verizon because my bill did not come in the mail.  ... 

Hibbett Sports
Rhonda We are not allowed to use the restroom

Citigroup Inc.
Richard Feldman I am spending countless hours banging my head against a wal ... 

Google Inc.
Frustrated customer Google has enabled these hackers to log into my account, ch ... 

Nordstrom, Inc.
Sydney Tiara a manager from the Mission Valley, CA Nordstrom Rack  ... 

Wells Fargo & Company
Jerry Here we go again. This bank should have been shut down a lo ...