Information, reviews and public commentary for US companies

 

Trane Residential Systems

Rating
0.833333
Web
www.trane.com
Address
4811 Zero St
Fort Smith, AR
72903-6932
County
Sebastian
Contact
Mike Mc Ferran
Role
Plant Mgr
Phone
(479) 646-5511
Fax
(479) 646-7121
Annual Sales Est
$295,800,000
Employees
850
SIC Code
3585
General profile image

carole shaffer - 60 d 5 h ago

1

I had 2 Trane's for my home. The 1st one went totally out after 5 years. Had to be replaced and home warranty put in an Anderson. The main one that services home goes out every year with capacitor or something, at the hottest time of the year....I have a low expectation of Trane's

General profile image

Nikki B - 123 d 6 h ago

0

I am at my wits end with your company in fact I am disgusted. I find your (collectively) lack of urgency, professionalism, and customer service (as it relates to finding a solution to this issue) to be monstrous! My unit has been a nightmare since the day it was installed. Every year there is something wrong that requires service and every year we are forced to kick out money on a clearly defected heat pump that needs to be replaced. I don't understand what the problem is, if Trane replaces it (which they need to do) it's at no cost to them. As I explained earlier, my husband is a 100% disabled veteran and it's wonderful to see that your company takes this issue in a carefree manner. We are not asking for much, and your customer service reps that I have spoken to are remarkable but we need this fixed and we need this fixed NOW! I just kicked out money to have it fixed LAST TUESDAY and the system is broken AGAIN as of last night!!! I have an open complaint and your company is dragging their proverbial asses to assess and fix this problem. Every time a tech comes out to the home, they have to jerry rig the circuit board board on the heat pump because they say it's defected!! I need this problem addressed ASAP!! I will NEVER and I do stress NEVER buy this horrible equipment EVER again!!

General profile image

Terry D. - 1 y ago

0

Will never purchase another Trane product after the way my warranty work has (NOT) been handled. Still waiting on parts and repair after 10 days.

General profile image

Jon Dough - 154 d 18 h ago

1

I hope you have a resolution soon. Been waiting for over 3 months!

General profile image

jabishop54 - 288 d ago

2

Bought 2 units the fall of 2010 one unit has been leaking Freon from early on and since it was a small leak Freon was just added over the years until this fall when the leak was discovered in the coil area. When my heating and cooling dealer contacted Trane they said they would look into it. We sent them all our paperwork, receipts, sale slip, etc. It had a 10 year warranty but since we didn't register it the first 60 days it only has a 5 year on the coil unit! So I got a phone call from the Trane consumer hotline person today saying since it was past the warranty they couldn't help! So I'm out a coil, labor and Freon and they're out nothing! Trane is not a brand I'll ever buy again!!!

General profile image

Jon Dough - 154 d 18 h ago

1

Oh, this is just a drop in the bucket on their so called "Customer Service" ... similar situation in that they just keep dragging their feet on an obvious resolution to a problem.

Other Reviews & Comments

The Wendy's Company
Elsie To whom it may concern;

Shell Oil Company
Bernard I can see why has a bad rating of 1 star. I have good credi ... 

Old Navy
Cindy Vining Visited the store in Woodstock Ga today. I picked 2 items o ... 

Enterprise Holdings, Inc.
Fuhcough Enterpise!! Almost the worst experience I've had. Will never do busines ... 

Forever 21
Anonymous To whomever this may concern,

Yahoo! Inc.
Matt How about if you stop deleting every comment that you don't ... 

J. C. Penney Corporation, Inc.
Susen bI haveeen a JCP Card holder for 33 years. I am a Gold memb ... 

General Motors
LJ I find it amazing that when I leave a Cadillac Dealership p ... 

AppleBee's
Robbinn I have been working in Ottawa KS for approximately 2 weeks  ... 

McDonald's Corporation
Pat I had one if the new recipe apple pies recently and I will  ... 

Amazon
Mrs.Harmon Hi there I would just like to make a complaint how unhappy  ... 

eBay, Inc.
Robert AWFUL SERVICE.!!!

AT&T
George When they send you those cards saying how easy it is to tak ... 

Cricket Communications, Inc.
Robby am writing this to compliment one exrtrodinary employee of  ... 

T-Mobile USA, Inc.
Suzie Rio Grande City, Texas, has the worst customer service I kn ... 

Lowe's
Still Waiting September 21, 2018 :

Best Buy
Fredrick Don't understand why you have a phone in your store on Broo ... 

Paypal
Suho AWFUL experience! I have had an account limitation placed o ... 

Wal-Mart Stores, Inc.
Doh September 21, 2018 2633 Union Street Madison, Wisconsin 537 ... 

Dollar General
lori jackson Wellington Dollar General (Ohio) A mess. Empty shelves, sto ... 

Rent a Center
Monique Woodstock, GA - Bellsferry. Very unprofessional. Purchased  ... 

Jack in the Box Inc.
maheekens little wolf the Jack in the Box that is in Yuma Arizona in the Foothill ... 

Fox News Network, LLC
2 Made America Great Again There is one person whose legacy can be blamed for the heal ... 

American Home Shield
YHolmes My experience is horrible, no return calls from managment.  ... 

Ashley Furniture
Sarah Bryan September 8th, 2018..purchased a recliner Item # 5670382 an ... 

Allstate Insurance
Mary E. Carr I retired from at&t in 2008. I called about getting a s ... 

Dish Network
Jutin Out Some people are. Just because you still want to keep servic ... 

ADT Security Services, Inc
C.f. Rockemoe AFT KNOCKED ON MY DOOR AND OFFERED ME A THREE YEAR CONTRACT ... 

Circle K Stores Inc
William Nicole at the geneva ohio location on wednesday always does ... 

Sonic Corp.
Anonymous The Sonic in Glenn Heights, Tx. Has gone down hill this pas ... 

Food Network
Marijane For everyone who voted for Donald Trump we will never watch ... 

United Parcel Service, Inc.
Elizabeth Ups is THE WORST. They just lost my daughter's birth certic ... 

Dick's Sporting Goods
Anonymous I love kappy. Protect freedom of speech.

Staples
Tom Stanley I'm sure Cashier Destiny treated you so poorly, not based o ... 

Freightliner
Jacek Seroka Hello

Albertson's LLC
Very unhappy We have shopped at Albertsons on gave for a number of years ... 

Gold's Gym International, Inc.
Timothy Bath My gf and I have been trying to cancel our membership for o ... 

The Home Depot, Inc.
Popeye Why every time you go to the homeless despot.. at the pro c ... 

Panera Bread
Mary Raymond Just a quick note to tell you how much I love your "cl ... 

Denny's
Long time customer, last time customer I have been a long time customer, i recently went to dennys ... 

Taco Bell Corp.
Big daddy Taco bell needs to bring back the 1$ chicken and steak flat ... 

MetroPCS Communications, Inc.
Smd Smd: It's pretty shitty that when you go to contact MetroPC ... 

Chick-fil-A, Inc.
lauren Extremely disappointed with Chick-fil-a these days. I stopp ... 

Windstream Corp
Dinah Horrible service, I call daily about phone and internet out ... 

Domino's Pizza, Inc.
Anonymous I will NEVER EVER ORDER FROM DOMINO'S EVER AGAIN!!! STORE # ... 

Best Western
Gayle D I live in Carolina Beach, NC and suffered a direct hit from ... 

Mercedes-Benz USA, Inc.
Alex T I have a 2006 Mercedes E350 with 116,000 miles. After pouri ... 

United Airlines
Carol H. Howard There was a hurricane in North Carolina and to try and resc ... 

Costco
Laraine For years, Costco was my favorite store, however, I wish th ... 

Rite Aid
Anonymous Your store in NYC on Hudson and Charles Street is the absol ...