Information, reviews and public commentary for US companies


Trane Residential Systems

4811 Zero St
Fort Smith, AR
Mike Mc Ferran
Plant Mgr
(479) 646-5511
(479) 646-7121
Annual Sales Est
SIC Code
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Upset Customer - 32 d 14 h ago


I am very upset with our local Trane dealers. My HVAC person contacted them today. The guy from Trane informed us that they were closed on Saturday's. We explained to him that my mother whom is on an oxygen tank unit went out and we needed a part. That guy told us that we have to pay $100.00 to him in cash just to open the store not including the cost of our parts and that he may still have to order the part. I think this is outright BS. THIS HAPPENED TODAY IN JACKSON, TN.

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Anita - 55 d 14 h ago


I have had a problem with a Trane air conditioning unit (heat pump system) for the past 3 winters (I live in NC). The condition is called "dirty sock syndrome" & it plagues most heat pumps systems in the south. I have an ongoing case with Trane but they refuse to help me further since my unit Is no longer under warranty. They have denied further responsibility for the problem & I feel that my health is being jeopardized by breathing the air that is being emitted from the system. I will join a class action suit if there is a law firm that will represent me in this matter. Please email me at (hidden). I believe there is strength in numbers.

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BobKat90 - 84 d 15 h ago


I purchased a new Trane XL-13 and had my contracted AC/Heating Company installed it on or around 11/15/2012. After about a year or so I noticed a crack on the left front corner of the platform base the installer used. I did not think much of it at the time but over time I noticed another crack on the right front corner of the platform base. The condition seems to be getting worse and you can visibly see the unit is now tilting forward and the cracks are getting larger. It's almost as if it collapsing through the plastic base. Now the contractor says I have pay for repairs! I contacted Trane to see if they'd at least stand up for me. I got a big fat no! Thanks Trane for you're complete lack of compassion and understanding of my $5,834.00 unit. " Nothing Stops a Trane?" If consumers choose another brand, that will stop them. BOYCOT TRANE!!!

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Janice B - 70 d 6 h ago


Im with you Boycot Trane!! I had a unit to be installed in August of 2017 and it took the contractor ( that was a Trane specialist ) it took him 3 1/2 months to put in then come to find out it is way to big for my home and is not installed correctly, there is no shut off valve and 12 other building violations that there Trane specialist did not fix and still to this day not correctly installed. I have talked to the Trane company taken the Contractor to arbitration board hearing, his Bond and was told that he installed it correctly and it is my problem I am out $10,650.00 Dollars and have no respect for this company. I have numerous times talked to the Trane company and complained and have been told that the unit in installed correctly. Even though the heater is not heating the house and the Air conditioner are constantly cycling off and on all the time. They are not standing behind there equipment at all. I am taking out the unit "NOTHINGS STOPS A TRANE??? all they care about there advertising NOT THERE CUSTOMERS!!!!!! Never again will I buy a TRANE or recommend to anyone!!!!!!!

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Terry D. - 1 y 155 d ago


Will never purchase another Trane product after the way my warranty work has (NOT) been handled. Still waiting on parts and repair after 10 days.

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Jon Dough - 307 d 9 h ago


I hope you have a resolution soon. Been waiting for over 3 months!

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Terry B - 106 d 15 h ago


I've been waiting for 7 months for one simple credit memo!!!!!!!!!

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carole shaffer - 212 d 20 h ago


I had 2 Trane's for my home. The 1st one went totally out after 5 years. Had to be replaced and home warranty put in an Anderson. The main one that services home goes out every year with capacitor or something, at the hottest time of the year....I have a low expectation of Trane's

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Nikki B - 276 d ago


I am at my wits end with your company in fact I am disgusted. I find your (collectively) lack of urgency, professionalism, and customer service (as it relates to finding a solution to this issue) to be monstrous! My unit has been a nightmare since the day it was installed. Every year there is something wrong that requires service and every year we are forced to kick out money on a clearly defected heat pump that needs to be replaced. I don't understand what the problem is, if Trane replaces it (which they need to do) it's at no cost to them. As I explained earlier, my husband is a 100% disabled veteran and it's wonderful to see that your company takes this issue in a carefree manner. We are not asking for much, and your customer service reps that I have spoken to are remarkable but we need this fixed and we need this fixed NOW! I just kicked out money to have it fixed LAST TUESDAY and the system is broken AGAIN as of last night!!! I have an open complaint and your company is dragging their proverbial asses to assess and fix this problem. Every time a tech comes out to the home, they have to jerry rig the circuit board board on the heat pump because they say it's defected!! I need this problem addressed ASAP!! I will NEVER and I do stress NEVER buy this horrible equipment EVER again!!

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jabishop54 - 1 y 75 d ago


Bought 2 units the fall of 2010 one unit has been leaking Freon from early on and since it was a small leak Freon was just added over the years until this fall when the leak was discovered in the coil area. When my heating and cooling dealer contacted Trane they said they would look into it. We sent them all our paperwork, receipts, sale slip, etc. It had a 10 year warranty but since we didn't register it the first 60 days it only has a 5 year on the coil unit! So I got a phone call from the Trane consumer hotline person today saying since it was past the warranty they couldn't help! So I'm out a coil, labor and Freon and they're out nothing! Trane is not a brand I'll ever buy again!!!

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Jon Dough - 307 d 9 h ago


Oh, this is just a drop in the bucket on their so called "Customer Service" ... similar situation in that they just keep dragging their feet on an obvious resolution to a problem.

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