Ridiculous that there is no way to contact anyone beyond the customer service rep. I have an issue that one of my items did not have the 50% off discount come off. This was due to employee error as she had to type it in, instead of scan, and did not make sure the discount came off of it. I didn't realize until I got home. I can't get back to the store and no one else can help me apparently. They keep giving me the same generic responses both on the phone and through email. So ridiculous in 2018 they can't look this up. It's a matter of $5 not hundreds!!!
In an update to my earlier comment a supervisor just called me (not sure how that came about) she apologized and refunded the outstanding portion of my order. She listened and took on board my complaints; I'm very presently surprised!
The customer service is severely lacking! Apparently there is no means of forwarding a complaint past the original operator, I don't quite believe this and feel there is an overall system of refusing to process complaints due to the frankly lacking customer service and fear of that being found out. This company needs a readily accessible independent complaints system to stop this happening.
Don't shop here unless you want half your order cancelled with no notice, no update on when the rest will be shipped, despite being billed for it weeks and weeks ago and lacking staff. Online enqiries sent an email with the autoprompts still in it and none of the information I relevant to my order as they appeared not to be bothered-on replying to this I was told there was no way to complain. I tried calling tonight as parts of the original order are still missing and was told they wouldn't refund but didn't know when the items would be delivered. In the process of this call the operator managed to cuss when she couldn't get the order number and then was giggling with a colleague when I was explaining the problem!
My 9 year old daughter wanted me to share this letter she wrote.
I love buying Justice clothes and enjoying going through the magazines to find what I should buy next. Today I was looking through one of your magazines, and I came across the justice active page. I was looking through all the sports and was upset that my favorite sport, figure skating, was not there. I would love if you could to add figure skating to this clothing line.
Stacy the manager I believe at the johnstown store is rotten. She is so rude and treats people when they enter so rudely. She is unprofessional as I see her chatting with her young coworkers and talking about other customers and discussing things about the weekend and partying. Very UNPROFESSIONAL. I will not be taking my kids back there.
Why is Fire Retardant in my daughters justice clothes!? Lead was in the paint on her necklace WTF yea the one that smells like candy and she routinely holds in her mouth while wearing. Why are you trying to kill our children! I will never shop at any store Tween Brands owns again. Buyer beware you will die from this crap "fragrance " how is toluene a fragrance.....
Turkey Creek Knoxville TN
Recent store manager change. Store is no longer pleasurable for employees to work in. The environment is hostile due to store manager talking to associates about one another and causing disturbances. Store manager came from another location. Why isn't anyone looking at her record as a manager? Former store manager had little to no issues with same staff.
I will never order line from this company again. Customer service is staffed by polite people but unable to answer concerns and this includes supervisors. Ordered online during a big sale and I received a email stating I had not given enough information to process and need to call , which I did. They could only send a email to their security division, I could not be transferred to them. The response was vague and scripted. Because these were clothes for my granddaughter I reordered them and once again received the same vague email stating my ordered was cancelled at this point I was finished with justice . Today a email received that my order was shipped for delivery . Almost 2 months from the original order and 4 weeks from the second order. I will never shop online with this company . The CEO needs to review the policies and protocol of his customer service division and make major changes
Undoubtedly THE worst customer service imagineable. I wanted to make a return. The site required a PO number which I did not have. Would not accept my email address. After calling the customer service number at 6.49 pm Central, I was still on hold 61 minutes later.
No offer to call back. No system to find orders online. Unhelpful, unfriendly, and primitive.
How do you expect people to trust your brand if you treat them this way.
(hidden) Doug Ramsdale
They harvesting info from their customers. Chat service was rude the in store service is devious. I would say buyer beware.
So today My daughter wanted to go to Justice to look around. It's probably the 2nd time we've ever been in this store. I'm looking around and come across a table of shirts. Then I notice the bigger sizes have this sticker on it. "Plus size" How is this even ok! It's a children's store! What message does this send? I asked the store manager about it and she could't give me an answer. She just said it separates sizes from others so they are easier to find. WTF! People are capable of looking at numbers to determine sizes without calling out the bigger sizes. Again, this is a children's store! Needless to say, I won't be shopping there a 3rd time.
I went shopping in your store located in the Walden Galleria Mall in Buffalo, New York. I was looking for items for my granddaughter's birthday. I had several items I was purchasing and couldn't find them. You had a saleswoman there that was so helpful in helping me find the items I needed. Her name was Keiona. It was such a pleasant experience today in your store with all the help they gave me in locating the items I wanted to purchase. I was also helped by Enza, another great lady who helped me purchase items online in your store because you didn't have the sizes I needed. I also purchased more items from your store when I came home later that day for my other granddaughter's birthday. I tried to use my Justice's credit card and it was giving me a hard time using it. So I called Justice and asked for help. The lady that helped me was Josephine and told me they had a great volume of calls because of the sale you had today. She proceeded to ask me what items I wanted and put the order in for me. All I can say is keep hiring the excellent sales people you have working for you. They do a tremendous job representing your company and I just wanted to let you know what a great experience I had today. Thank you.
Hello to whom it may concern I am a mother I brought my daughter in to your store in Victoria Gardens Rancho Cucamonga on May 25 2018. As a customer that shops at your store and spend hundreds of dollars the service I got and treatment I received was very discriminated and disgusted from the moment I walked in the store with my daughter my sister and our two infant children we were being watched net greeted when we walked in the store given dirty looks and also to top it of the white customers were greeted as walking in and asked if needed help while walking in the door and also while walking around the store. NOT ONCE WERE WE ASKED! When I did ask for help the young lady came over from where she was standing staring and talking to one other young lady that appeared to have been maybe a manager while she also gave dirty looks she came over and help I was very polite but as I look to my right there are now 3 employees standing watching my sister and I as we looked around to shop... I walked to the front and ask to please speak to the manager she took her sweet Time to come and when she did come and I explained to her what happened she replied with "IM SORRY YOU FEEL THAT WAY" I quickly put everything back after that reply and told her I will no longer spend my money in this store my daughter was very disappointed but as a mother I am not going to allow her to feel like this is a way to be treated by any sort!!! As researching I have also noticed that this is not the first that customers has felt this way about store... Your motto and company values does not reflect in this store your manager and employees need to relies they work for a kid store and need to reflect in such manner with there attitude!!! PLEASE STOP DISCRIMINATION IT IS NOT OK!!!
Sent from my iPhone
Justice is a terrible company to work for! I have yet to receive my tax forms and have called and called. NO return phone call. The Muncie store is a total chaos. And can't keep help...mmmm wonder why. I have called their HR like three times and nothing with tax forms yet. I am so sick of the no return calls. All I want from this ridiculous company is my tax forms! I guess IRS Love to hear about this too.
Unbelievable! Absolutely disgusting Justice at Bee Caves Galleria in Austin TX My 13Yr old daughter and 14YR OLD FRIEND WALKED IN TO LOOK AROUND... I HAD SENT THEM IN TO LOOK FOR A GIFT FOR MY NIECE, I WAS 2 DOORS DOWN PAYING A BILL AND WAS HEADING TO JUSTICE. AS THEY ENTERED THEY WERE APPROACHED BY THE STORE MANAGER (16 YR OLD) IF THE NEEDED HELP THEY HAD TAKEN 2 STEPS INTO THE STORE - THEY SAID NO, THEN THEY WERE ASKED IF THEY WERE GOING PURCHASE ANYTHING TODAY...AND IF THEY HAD ANY MONEY? THEY SAID NO THAT THEY DIDN'T HAVE MONEY AND...THEN WERE TOLD THAT THEY NEEDED TO LEAVE THE STORE!!!!!! WHAT??? OMG!!!! NOT OK....NOT OK AT ALL!
I have had several bad experiences with Justice in the past, but I always go back because my daughter loves the clothes so much. Never again though!! My mother asked the clerk to hold 3 half-price bathing suits for her grandchildren so that their mothers could go by and approve the suits. When she called the next day (today) to let the clerks know that she would be in to purchase them within the next hour, the employee informed her that they were now full price! My mother called corporate, and they have to make a "judgment" on this situation. When she went in to buy the suits, the manager said that they were unaware that the sale was ending. Sorry--we know better! Chain stores know in advance when sales will begin and end. Furthermore, the employees were rude and would not even make eye contact with my mother. This is very bad business--totally unethical! We have been regular Justice customers for 10 years, but this relationship ends today!! Customer service is not their priority, and we won't be subjected to such poor treatment again! "Justice" is a poor name choice for such a money-grubbing store!
I was just in Justice in Coconut Creek . I needed
Some birthday gifs for my granddaughter. She loves Justice. I was very embarrassed due to the fact that my 87 year old mother was with me and had to use the bathroom. I was told no she couldn't use it. I thought if you own a public place
(Store) you have to have a bathroom. I walked out of that store. You should be fined and when I know who to. Write I will. I am so mad.
I was with my special needs daughter in a Justice shop and she also needed the bathroom and they told me no you can't use it. She started screaming, I can't hold it, they told me the nearest bathroom was in Macy's, which was at the other end of the mall. I told the manager that she was a piece of shit to allow this to happen to a child I walked out never went back Into that store. I called up one of my friends who is a manager in another retail store and they tell me it is illegal to not allow a person to use the restroom
On Saturday 12-16-17 I was purchasing a few items listed as 40% off on the shelf it was displayed. I asked the manager there, whatvwas the price he said it was either 40% or 50% off. At the register it came to 20% off for one item and 30% off the other item. I asked the manager to honor the displayed prices & discount. He refused to and said he can't do anything about it, he was very rude and impolite about it. As a consumer the listed sale should be honored. I asked him very politely several times, he continued to get loud and made a scene at the store. He also threatened to have me removed by security from the store. I was with my 6 year old daughter, who is very afraid to go back to the store.
I have pictures of the sales that were on displayed. The manager is
Mr. Moller Bien-Aime. He really mistreated me at the store and put me in an very disrespectful and embarrassing situation. I have never been treated this way in my entire life by someone in the retail business. I am very disappointed and extremely overwhelmed by his attitude and behavior towards me. Other customers agree with my statement that he should honor the displayed prices of the items.
This store is located in Broadway Mall store# 880 in Hicksville,NY 11801.
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School shopping at @shopjustice