Information, reviews and public commentary for US companies


Tween Brands, Inc.

Justice, Brothers Online
8323 Walton Pkwy.
New Albany, OH
(614) 775-3500
(614) 775-3938
Twitter IDs
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Melanie - 44 d ago


Terrible! is the only word to describe Justice today. Have placed 4 orders recently. Only received one. They kicked the others out because I have a PO Box. I selected to have them deliver to my physical address, but in order to pay my credit card is associated with my PO box. They kicked my order out and sent a whoops email. Then they wanted me to stay on the phone and reorder my items (was not able to do that due to the size $1,000.00) I had them cancel that order. I then went on line and reordered in 3 separate orders. Expected to receive these items. No notification to the contrary. When they didn't arrive I went on line and they were listed as cancelled. I called and wanted to know why!!! I was told they weren't sure but they thought it had to do with the PO Box. I was told that someone would call me with in 48 hrs. I still have not heard from anyone. I have four granddaughters and often placed large orders with them. I will not be shopping in the store or online again. I guess if you have a PO Box (even thought you do not want it shipped there) You are not wanted as a customer. You can't even get a response when you call and customer service is not able to help you. They can only send it to an office that refuses to talk to customers. This has made my holiday shopping inconvenient, but someone else will reap the benefits that Justice clearly does not want.

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Helena Schilling - 41 d ago

I'm going thru the same thing

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Carolina - 38 d 2 h ago


I'm going through a similar situation. I'm trying to send my niece, which are a military family stationed in Japan, gifts for Christmas. I places 4 orders total last week. 3 out of 4 of those orders have issues. Half of 2 of the orders items were cancelled, and another order was marked as shipped but has not been received by USPS for 3 days now. I tried chatting and calling in and neither of the two customer service reps and supervisors I spoke with could do anything other than request a cancellation for the 1 order that hasn't shipped yet. They couldn't even offer me a credit on my account. Now I'm stuck waiting for a cancellation and refund that might not be approved and I have to go out and shop again for my nieces gifts that will not arrive in time now. NEVER SHOPPING AT JUSTICE AGAIN.

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Bubbles - 42 d 4 h ago


I must say that I visited the store in Rosevelt Field Mall in Garden City and the employee Illana was the nicest employee I've ever encountered. She was extremely helpful, took her time with picking out the perfect outfits for my daughter. She is knowledgeable about the clothes and she's definitely into style. She had the sweetest smile and was definitely into customer service. Shopping during the holidays is stressful enough but Illana made this experience stress free. I will definitely return back to the store and I hope Illana is working that day. What a wonderful young girl.

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Bernadette - 44 d 17 h ago


I would like to know why this company does nothing to rectify a wrong they created. I placed an order on Nov 23rd. More than enough time to get birthday items for my nice on Dec 8th! Got the email my items would arrive by Dec 4th. That's past the 4-7days for delivery. My package arrived with my order summary AND ANOTHER PERSON's ORDER! When I called customer svc they reordered my items and didn't even give me the courtesy of expedited delivery! Oh I got a bunch of excuses about why it's not possible! You created a stressful situation for me as now I will be giving my niece only a picture of items I got her and no gift! Your order fulfillment dept screwed up and you offer me no rush delivery. Thanks for nothing!!

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Angela Russell - 74 d ago


My daughter is a former gymnast and current premier soccer player. Her body is beautifully healthy and muscular, probably similar to Megan Rapino. Petite and strong. Unfortunately, during a recent visit to Justice, we discovered the clothes were not inclusive. No pants her size would fit simply because she had hamstrings, calf muscles and God forbid a butt. How do you think this makes athletic girls feel? In her mind, it means fat and she is super thin. Stop doing this. Most girls are not straight up and down and its harmful to keep creating clothes for this age group that don't reflect the realities of their bodies.

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unicorn123 - 69 d 4 h ago


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Candace Robinson - 69 d 8 h ago

Attended bday party. Helpful employees, interesting bday items. Nice time but one glaring problem! Grandparents and other elderly attendees had to stand the entire hour and a half. A simple solution? Have folding chairs available, especially since some relatives of the bday child may have visible or invisible handicaps!

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Anonymous - 1 y 109 d ago


Turkey Creek Knoxville TN

Recent store manager change. Store is no longer pleasurable for employees to work in. The environment is hostile due to store manager talking to associates about one another and causing disturbances. Store manager came from another location. Why isn't anyone looking at her record as a manager? Former store manager had little to no issues with same staff.

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jakir hossain mirza - 135 d 12 h ago


Dear Sir/Madam, We would like to introduce ourselves. I, myself Jakir Hossain Mirza the proprietor of Plasma tex bd. ltd, we would like to introduce ourselves as one of the largest, most skilled and professionally managed Apparel manufacturers & Plasma tex bd group of industries is an apparel manufacturer and exporter and attributed member of Bangladesh garments manufacturer & exporter association (BGMEA) it's one of the leading Garments manufacturer & re seller. You may visit our corporate web site as follows: Plasma tex BD. Ltd .As a apparel manufacturing & re seller in Bangladesh since 2005. If have any ordering for us is as follows mentioned products,T-Shirts, Polo Shirts, Tank Tops, Sweat Shirts, Trousers & Shorts, Pants, Leggings, Pajama, Jogging set, Sleep Wear, Jackets(Padded & Other Heavy Jackets)Fancy or critical Tops & Blouses,Sports wear, Under wear, Brief, Bikini dress, Socks,Visor, Cap, Hat, Bad sheet, pillow cover,Even all sorts of sweater. If have any ordering in your hand you may giving to us. Awaiting for your reply. Thanks You. Yours faithfully, BEST & REGARDS | JAKIR HOSSAIN MIRZA MARKETING OFFICE : PLASMA TEX BD. GROUP OF INDUSTRIES LIMITED. A.R BHABON, SECTOR #09, ROAD #7/D, HOUSE #22, UTTARA MODEL TOWN, DHAKA-1230,BANGLADESH Email : (hidden) | PHONE :+(hidden)01, CELL :+(hidden)189

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Yally - 156 d 9 h ago


I see all these bad reviews. I don't know what justices everyone is going to,but the two I go to every time I go in there are different associates, and they are always so sweet, polite and helpful.The associates never give me any trouble .There's never been any issues they always greet me at the door and say welcome to Justice how are you today?If I can help you find anything please let me know my name is so and so.Then when I ask a question they are always nice. When I check out they say have a great day. I ordered something there the other day online and they were great about it .I go to Justices in NH.

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Tamma - 150 d 7 h ago

Online issues. The nearby store associates are nice and helpful.

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Tamma - 150 d 7 h ago


I had $10 rewards from Justice in my email after ordering my granddaughters school clothes. I placed order of a few clearance items, also used my SURPRISE code for free shipping. My total was a little over $1. The order wouldn't go through so I called multiple times, recording said difficulties with phones. Finally got through & Associate too had difficulty but placed the order. I received email confirmation. Later another email stated my order cancelled. So I called Associate said wasn't sure why but he would send upstairs for review. I explained the items were clearances and I was assured I wouldn't lose the items & would receive email explaining what went wrong. Next day still no email. I called multiple times again recording stated difficulties. So I live chatted with associate. She stated order cancelled because Rewards code wasn't valid. I typed in code for her to check and she apologized but stated code that had just been sent dated valid for several weeks wasn't good. So I kept calling. Got through and that associate stated my credit card was denied. I said that's BS. On $1 and I had called prior to and after my calls again to see if sale had went through. My credit card company basically laughed at $1 not clearing with Justice and them lying about it. I asked to speak with Manager. Natasha B. manager stated my order didn't go through because of such a low amount the system wouldn't allow it. For me to go back and REORDER my items and order MORE. At this point I lost it. I said listen I spend a lot of money at this company online and in stores and your telling me your company has sent me FALSE ADVERTISEMENT? I've gotten 3 different lies. My time is money I'm a nurse and I've spent hours not only shopping for sale items to spend the $10 REWARDS your claiming isn't good unless I spend MORE, and now your saying you can't do anything to fix this,haven't you heard if the customer wants a pickle you give them a pickle. I asked to speak with her boss. She stated she was the the highest ranked person with the company. I said listen, I'm the boss at my work but I don't own the company, do you own the company? She stated no but the highest ranked person there and I'd just have to order more items. I went back ordered a $3 item and order went through. This is False advertisement and I see this company going under in the near future as soon as someone starts up a competitor. The staff especially Natasha are probably from other failed businesses. Improperly trained staff, lying staff sets a company up for failure.

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Melissa - 152 d 3 m ago


Ordered uniform bottoms in-store online, paid cash. Uniform bottoms came and did not fit my daughter, so i returned them. Cashier/manager said i can not get cash back because i did not have my org receipt. i told her that's no problem, my refund was $78 back on a gift card. My daughter and niece were in the front of the store looking for black bottoms and i joined, now mind you we are black and i had a dress on, the staff at MANY MANY MANY times came and ask if i needed help.... i advised no I'm just looking right now. One staff came up to me twice with in 5 min period like i was stealing. In order for them to back up off of me i told them i have money in not going to steal anything please stop following and watching me.... at the end i made a complaint and they didn't take me seriously and said oh its our job to help, yes i totally understand that but i was the ONLY black mom in the store and i was the only one i see them coming up to. I have a full time job work 40+ hrs, Uber and have my own business, baby, i don't need to steal. mind you the entire staff was spanish.... My daughter, niece and I felt so disgusting after spending all that money. The store is Sawgrass Mills Mall in Sunrise Florida. Please teach them some customer service ethics.


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KerrieM - 252 d 14 s ago


The store at the South Shore plaza in Braintree, Massachusetts is a disgrace to disabled customers. The racks and displays are only a few inches apart and prevents customers in wheelchairs, walkers and canes from being able reach merchandise or the back of the store and the manager is rude and unprofessional, and mistreats disabled people. These are serious violations of the ADA laws and even fire safety laws so wise up and start complying before your store ends up in a serious lawsuit for ADA non compliance!

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Maribel - 268 d 14 m ago

My daughter works at justice..... and it pisses me off that she works four and half hours straight till she gets a break (15 min)

I know by the state of California laws that after two hours you have to get a 15 minute and after four hours worked you get a 30 minutes lunch..... now can you explain that...... and it hasn't been the first time!

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Anne - 1 y ago

I would like to know if Justice has a corporate policy on bullying at their workplace? My child works there and the environment has become quite toxic with one of the other employees since she un-followed her on social media because of the way she was being treated at work. She is receiving the silent treatment at work and this employee is spreading lies to her fellow co-workers. The management is aware of this, and sadly this has happened to other employees who have been forced to leave. While the simple solution is to leave her job, she enjoys it so why should the victim have to give up her employment which she needs for financial reasons while the bully continues on with her behavior? Pink Shirt Day is on Feb 27, 2019 (anti-bullying day in Canada) and I am surprised Justice would condone this type of behavior. Please advise what is your suggestions.

Flagged for review. 
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MARY - 272 d 6 h ago

Hi Anne,

My daughter who works at Justice is going thru the same thing. Have you contacted corporate?

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Nikki - 283 d 7 h ago


I purchased gift card online, but I am in Canada so they charged me but didn't send gift card. I have been fighting for my money back but they are trying to say that they never charged me because its against their policy to charge before sending!!! I have my bank statement and even went through my bank to get the transaction number , but they still insist they didn't charge me. Calling customer service center is pointless as none of them know what they are doing . I am out almost 60CAD and nothing has been done about it. Lesson learn, do NOT shop from this overly priced store because they are CROOKS.

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Anel - 305 d ago


In Canada Mystery Deal working wrong way! They ask you to purchase something before you can get access to Mystery box with coins and after you have to purchase something again to get your discount! And in the e-mail, it says NO Purchase necessary! What is going on?

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Kenna Ashley - 1 y ago


I asked on line chat about the Unicorn Rainbow faux bedspread and when it would be back or where else I could find it. She said she did not have any information on it. I am desperately trying to get this for my grand daughter. Please help.

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Mary - 1 y ago


I shopped at the Justice in California Sun Valley Mall today. I needed 3 blouses for three grandchildren. The store had two in the correct size and the clerk offered to order the third top online. When the order was finished, I found that the clerk had ordered two tops, not one as I had asked for. I then found out that I would have to bring the extra top back to the store rather than having the store fix the order at the time I ordered it. The clerk called customer service who told me they could not stop or change the order for two days and I would have to bring the extra top back. I do not live near the Justice and as a grandma who is retired, making a trip back to the store is expensive in gas not to mention the inconvenience when the store clerks made the mistake. The clerks are young and do not respect customers - they told me that the only thing I could do was return the top and they were not respectful or empathetic which made me really mad. I returned the other tops I had purchased and plan never to shop there again. The reason clerks make mistakes is that they are too busy talking to each other while waiting on customers. Further, every store allows an order to be cancelled as does Amazon within a few hours of ordering. The clerk called customer service less than 5 minutes after I paid for the two tops. Justice has too many kids working in the store and they do not have good customer service. I can afford to spend more money and will shop at other stores for my grandchildren in the future. You do get what you pay for at Justice - bad service!

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Mom - 1 y ago


I ordered a pair of jeans for my daughter feb 2 and they got canceled feb 5 I was told they were out of stock so I call justice customer service they agree it's out of stock then two days later all the sudden all the jeans are on sale promo code and guess what there is those jeans that got canceled on me because they were out of stock! How did they automatically get In stock just in time for this jeans sale I'm furious with your customer care team that's rude her name is star and I'm even more upset with you company's way of canceling orders lying saying they are out of stock iv heard every line from our computer system needs to update and we have no way of telling if they are in stock or not. The thing is I got proof of all my orders how it was canceled my messages through chat with your customer care team and how these jeans never went out of stock to begin with they were canceled for no reason I went to my lawyer today and showed him what I have and we agreed this is going to be one big law suit iv tried to talk to your company over on going problems like this but this is discrimination you had no right to cancel a order so it can stay in stock online for the Jean promo code

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Anonymous - 1 y 238 d ago


Hello to whom it may concern I am a mother I brought my daughter in to your store in Victoria Gardens Rancho Cucamonga on May 25 2018. As a customer that shops at your store and spend hundreds of dollars the service I got and treatment I received was very discriminated and disgusted from the moment I walked in the store with my daughter my sister and our two infant children we were being watched net greeted when we walked in the store given dirty looks and also to top it of the white customers were greeted as walking in and asked if needed help while walking in the door and also while walking around the store. NOT ONCE WERE WE ASKED! When I did ask for help the young lady came over from where she was standing staring and talking to one other young lady that appeared to have been maybe a manager while she also gave dirty looks she came over and help I was very polite but as I look to my right there are now 3 employees standing watching my sister and I as we looked around to shop... I walked to the front and ask to please speak to the manager she took her sweet Time to come and when she did come and I explained to her what happened she replied with "IM SORRY YOU FEEL THAT WAY" I quickly put everything back after that reply and told her I will no longer spend my money in this store my daughter was very disappointed but as a mother I am not going to allow her to feel like this is a way to be treated by any sort!!! As researching I have also noticed that this is not the first that customers has felt this way about store... Your motto and company values does not reflect in this store your manager and employees need to relies they work for a kid store and need to reflect in such manner with there attitude!!! PLEASE STOP DISCRIMINATION IT IS NOT OK!!!

Sent from my iPhone

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Anonymous - 1 y ago

The same issue happen to my daughter and I. As soon as we walk in the door they were following use around. We will never shop here again STOP THE DISCRIMINATION!!!!!! I think this is there policy to follow black people around. Shame on this company its 2019. STOP IT!!!!!

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