Information, reviews and public commentary for US companies

 

Uber Eats

Rating
1.2
Web
https://www.ubereats.com/
Address
1455 Market St. 4th Fl
Trevose, PA
94103
Phone
(866) 977-3897
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Valencia Woolfolk - 13 h 21 m ago

0

IT'S A CRYING SHAME THAT THIS COMPLAINT HAS TO BE DONE BUT WHENEVER YOU ORDER "FAST FOOD" THE FOOD IS SUPPOSED TO BE "HOT" NOT COLD ESPECIALLY WHEN THE RESTAURANT IS ONLY 7 MINUTES AWAY FROM YOUR HOUSE!

WE ORDERED A BOX FROM MCDONALD'S THROUGH YOU GUYS AND THE DRIVER BROUGHT IT HERE TO MY HOUSE 35 MINUTES LATER AND THE WHOLE BOX, EVERY PIECE OF FOOD IN THAT BOX WAS COLD! IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CALL ME ( VALENCIA) AT (hidden) OR 795-5060 PLEASE NOTE THE FOOD WAS NOT EATEN IT WAS THROWN AWAY BECAUSE IT WAS COLD.

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DISUGSTED CUSTOMER - 1 d ago

0

DISGUSTING DISGUSTING COMPANY WITH NO MORAL COMPASS. WILL NEVER EVER ORDER FROM YOU GUYS AGAIN.

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The man crazy enough to sue you for your unethical bullshit - 3 d 12 h ago

In all seriousness this is a bad business do not order from them. Every other delivery service no matter how shitty is leagues above this one.

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Yall some bitches on god - 3 d 12 h ago

0

I can't believe the lack of disrespect and ethical morals embodied by a modern capitalist business. Uber eats is only focused on charging you extra money and refusing to refund for it. Customer service gives no shits about the customers problems. If you ever order from here have you lawyer on the other side cuz they are straight up committing credit card fraud

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Corbin Hoffman and Allison Trout - 3 d 13 h ago

0

Charged an unauthorized payment on our card. Currently going through the process of suing for credit card fraud. Customer service doesn't send you to a real manager just disguises their voice. If uber wasnt a popular taxi service I'd say this is a fraud company. Straight garbage

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Marc - 13 d ago

0

Trash, they took 27 dollars for my order, delivered it to the wrong city, and never refunded, then an indian customer service lady hung up on me while trying to get help. Re ordered burger king and was missing my coke, ranch, no ketchup or napkins, and the fries were cold. When it rains it pours!!!

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Uber eats suckz - 17 d ago

1

you guys suck. Your delivery fees and service fees are outrageously expensive. Not worth it at allll.

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slip c - 20 d ago

3

(SPAM)

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Tiny1571 - 19 d ago

Same thing just happened to me. I made a 34 dollar order waited an hour and then called the place I ordered food from and asked if I could just come get it. The place said yes...upon arriving there they were out of food completely and so days later when I get a chance to call they tell me they cant refund my 34 dollars cause it's been more than 7 days!!!! Wtf never again will I order from them

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Kathryn - 24 d 17 h ago

Uber eats messes up my orders way too many times. I will never use uber eats again after what happened tonight. Customer services sucks. I asked to speak to the supervisor and he put me on hold THEN CAME BACK AS THE SAME PERSON PRETENDING TO BE THE SUPERVISOR. I called him out on it and told him that he sounds EXACTLY like the guy I was just on the phone with and he said that he could give me a reference number for the call for proof that he was a different person so I said okay can I please have that number and he hung up on me. I'm 100% positive it was the same guy because he said "mm" after every 4 words and had the same high pitch annoying voice.

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Anonymous - 25 d 19 h ago

Uber eats is a rip-off and the better business bureau should get involved. Dan in Las Vegas.

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Melissa R - 26 d 17 h ago

0

I WILL NEVER ORDER FROM UBER EATS AGAIN NOR GIVE THEM A RECOMMENDATION TO ANYONE I WAS COMPLETELY TREATED TERRIBLE FROM THE CUSTOMER A SERVICE GUY NAME RAY and MICHELLE THE SUPERVISOR.

Michelle on Christmas of all days was so inconsiderate, unprofessional, disrespectful and completely the worst crudest attitude with no care for my issues with my food.

She made me feel like I didn't matter and even insulted me saying "just leave a feedback or email I'm not going to refund you anything else?" I asked her why she was treating me like this especially on Christmas she laughed at me saying to "holidays won't get you a refund they don't matter and kept saying she had to go and just to send a feedback and email" she made feel like I was not even human like I was nothing on this special day I was so happy to use Uber Eats.

Michelle and Ray are both heartless employees to treat me like I was dirt and "it's just cold food" or "only the crepes were wrong so who cares" she even insulated me as a liar because I expressed how all my food was gross, not what I ordered and didn't even get everything I ordered she didn't believe me she bluntly said to me " you're just saying things now you're not getting a refund" I was just in shock this is the management Uber Eats hires.

I work for a hotel and order multiple times with Uber.

When people check in I make sure to give my promotion code to guest so Uber eats can get more people instead of door dash or post mates.

I say nothing but great things about Uber Ears.

I only had one issue in the past with one order and the customer service rep. Immediately without question was a sweetheart and I didn't even ask she refunded me and apologized and gave me a $5.00 off next purchase.

However Michelle and Ray were the complete opposite today.

I was told by Ray I could get refunded only for my crepes however my food was all wrong it was freezing cold and everything was very gross and undercooked I spent $57.00 dollars my goodness to just throw it in the trash i even offered Michelle i would bring all my food back to ihop to get my refund she said I still won't get my refund like i was a total joke to her ON CHRISTMAS!

I hope to get to immediately get intouch with corporate on why I was treated this way and why I couldn't get refund on food I couldn't even eat when I Ray said he could refund me crepes. I asked her multiple times why MICHELLE Just kept saying TO ME "YOU'RE NOT GETTING YOUR REFUND ON COLD FOOD" It wasn't just cold food Uber Eats it was so many other things wrong and I'm very dissatisfied and disappointed on a holiday especially to get treated like this now I've spent my hard earned $57.00 to throw in the trash can when I would of even accepted a credit to Uber. Unbelievable I'm never going to give UBER EATS my service and definitely telling all guest, family and friends DO NOT USE UBER EATS ever because of the way MICHELLE AND RAY made me feel on this special day!

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Fatima - 34 d ago

0

Uber Eats is not a business that knows how to use professionalism. They sent me a promo code to use for 50% off my order, but when I tried to use it, it did not work. so I called their headquarters and the person hung-up on me when I informed them of my complaint. There promo codes never works. They should not offer promos if they intend for them not to work.

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Katrina - 46 d 20 h ago

(SPAM)

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Not Happy - 41 d ago

0

Contacted Uber eats about a completely wrong order and the customer service guy said " SO WHAT! CUT US SOME SLACK. ITS BEEN A LONG DAY SO JUST ENJOY WHAT YOU GOT".

Are you kidding me? I'll NEVER order from them again and I'll tell everyone I know how bad they suck

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namsons - 39 d 6 h ago

3

Order was completely wrong, complained same day and they said the 'system was down' and I'd get my refund as soon as possible. It's been 2 MONTHS, still no refund. I contact them every day and still nothing, now customer service is ignoring me. Worst compa

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Anonymous - 39 d ago

B E W A R E B E W A R E FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Jose barera - 39 d ago

3

Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 ho

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Jan o - 36 d 10 h ago

4

is ridiculous! Sat here and waited over 30 mins for my order to be picked up then it says it's canceled. Called customer service and all she could say is your order was canceled and not charged. Really after waiting and waisting my time that's the the explanation. I can clearly see that. Why was it cancele

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Anonymous - 35 d 12 h ago

This 855 number was posted by slimy scammers! DO NOT CALL!

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Hector Solis - 34 d 7 h ago

3

I have called several times asking for a supervisor and asking that your driver be banned from our restaurant and asking for a full refund. I also asked for an email explanation and verification of the refund. I made sure to give my email: (hidden). It is now 9 days since the incident, and I have yet to even receive a letter of apology much less a refund.

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An Extremely unhappy partner - 35 d ago

0

Your driver came into our restaurant on 12/8 and was there to pick up order for Michael, he was told it was not ready. When server turned around, driver went behind hostess station and took a Grubhub order $39.02. When server realized driver had TOOK ON HIS OWN a bag for a different company, she immediately called your driver. Driver told her that he was on his way back. After a few minutes the original Uber order Michael 2EF8B came up as cancelled. Server called driver again as he still had not returned with the Grubhub order, he said Uber told him that the original Michael order was cancelled and to throw out the Grubhub food. A few minutes later, the customer Michael called the restaurant asking where his food was, we told him the story and he said HE NEVER CANCELLED his order. We called your telephone help number to get a refund and we were told we were only entitled to $108.00 as there was a market fee. When we signed the contract you guaranteed us that we would be made whole for cancellations and errors that were not our fault. This restaurant is out $205.45 -- $166.43 for the Michael 2EF8B and $39.02 for the Grubhub order STOLEN by your employee. I have called several times asking for a supervisor and asking that your driver be banned from our restaurant and asking for a full refund. I also asked for an email explanation and verification of the refund. I made sure to give my email: (hidden). It is now 9 days since the incident, and I have yet to even receive a letter of apology much less a refund.

A very unhappy restaurant partner..

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Alex R - 35 d 12 h ago

0

Uber Eats customer service and receipt system are a goddamn joke - their receipts, even when requested through their website after the fact, frequently don't include any tips paid. And when you contact their customer service to get a complete receipt? They just send you copy-pasted canned responses that have NOTHING to do with your issue. And if you attempt to keep following up, they just repeatedly close your tickets, with no response. Will NEVER user Uber again.

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Jan O - 36 d 15 h ago

0

customer service is ridiculous! Sat here and waited over 30 mins for my order to be picked up then it says it's canceled. Called customer service and all she could say is your order was canceled and not charged. Really after waiting and waisting my time that's the the explanation. I can clearly see that. Why was it canceled !! And where's my food I've been waiting on. Uber eats has gone totally to the garbage. Horrible customer service!!!!

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Katrina - 56 d ago

2

(SPAM)

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Nate L - 52 d 9 h ago

4

You guys cancelled my order because I changed my address before confirming the order.. Didnt even call me to let me know that you guys can deliver to my house.. And you tell me I couldnt even get some of my money back.. Really what the hell.. How does that make any sense.. Well any I will not be using uber eats or uber for anything now... I used to use it when I go to work when it snows but not anymore I will use lyft for rides and playmates for food.. Postmates and lyft is way better an

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tumse na ho paayega - 49 d 8 h ago

4

I will never call uber eats they took my money canceled my order the driver lied she went to the wrong address and never came to the door and she did not wait no 8 min to get in touch with me and the supervisor was rude and didn't care it sad I am on social security and I am on a walker and they took my money Taken

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Joshua Petru - 47 d ago

4

Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 hours every week for this co

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OFFICIAL - 39 d 16 s ago

SCAM ALERT SCAM ALERT!!!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Katrina - 46 d 20 h ago

(SPAM)

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Not Happy - 41 d ago

0

Contacted Uber eats about a completely wrong order and the customer service guy said " SO WHAT! CUT US SOME SLACK. ITS BEEN A LONG DAY SO JUST ENJOY WHAT YOU GOT".

Are you kidding me? I'll NEVER order from them again and I'll tell everyone I know how bad they suck

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namsons - 39 d 6 h ago

3

Order was completely wrong, complained same day and they said the 'system was down' and I'd get my refund as soon as possible. It's been 2 MONTHS, still no refund. I contact them every day and still nothing, now customer service is ignoring me. Worst compa

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Anonymous - 39 d ago

B E W A R E B E W A R E FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Jose barera - 39 d ago

3

Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 ho

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Jan o - 36 d 10 h ago

4

is ridiculous! Sat here and waited over 30 mins for my order to be picked up then it says it's canceled. Called customer service and all she could say is your order was canceled and not charged. Really after waiting and waisting my time that's the the explanation. I can clearly see that. Why was it cancele

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Anonymous - 35 d 12 h ago

This 855 number was posted by slimy scammers! DO NOT CALL!

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Hector Solis - 34 d 7 h ago

3

I have called several times asking for a supervisor and asking that your driver be banned from our restaurant and asking for a full refund. I also asked for an email explanation and verification of the refund. I made sure to give my email: (hidden). It is now 9 days since the incident, and I have yet to even receive a letter of apology much less a refund.

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Dawson - 39 d 20 h ago

0

Order was completely wrong, complained same day and they said the 'system was down' and I'd get my refund as soon as possible. It's been 2 MONTHS, still no refund. I contact them every day and still nothing, now customer service is ignoring me. Worst company

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Jaime - 44 d 8 h ago

0

Extremely disappointed in uber eats customer service. Placed an order and my whole order was wrong. Spent almost 50 dollars and tried complaining to the restaurant and was told to take it up with uber eats. I messaged through the app and was told they would refund me for only 3 of the 6 items with a total of 20 dollars in credits. Was not happy with that because I didnt get anything I wanted. Then come to find out, i check my bank a few days later and was only refunded 12 back. Messaged several times again to complain just to have them close the message out and ask for a survey, and never answered me back. Wrote about 3 or 4 times with no response. Also requested for a manager to call me and was ignored on that as well. HORRIBLE CUSTOMER SERVICE!!!

Flagged for review. 
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Katrina - 56 d ago

2

(SPAM)

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Nate L - 52 d 9 h ago

4

You guys cancelled my order because I changed my address before confirming the order.. Didnt even call me to let me know that you guys can deliver to my house.. And you tell me I couldnt even get some of my money back.. Really what the hell.. How does that make any sense.. Well any I will not be using uber eats or uber for anything now... I used to use it when I go to work when it snows but not anymore I will use lyft for rides and playmates for food.. Postmates and lyft is way better an

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tumse na ho paayega - 49 d 8 h ago

4

I will never call uber eats they took my money canceled my order the driver lied she went to the wrong address and never came to the door and she did not wait no 8 min to get in touch with me and the supervisor was rude and didn't care it sad I am on social security and I am on a walker and they took my money Taken

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Joshua Petru - 47 d ago

4

Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 hours every week for this co

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OFFICIAL - 39 d 16 s ago

SCAM ALERT SCAM ALERT!!!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Joshua Pietri - 47 d 20 s ago

1

I work for ubereats and at first it was okay then they started holding me responsible for things that were out of my control and tired to contact someone to explain the situation but their "reliable" source of contact is a shitty scripted email operator that doesn't help at all. So for my "punishment" I guess you could say; they took away my instant pay a couple days before Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 hours every week for this company, called every time there was a problem, and been very patient. Very nice to know this is how they treat good employees.

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Katrina - 56 d ago

2

(SPAM)

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Nate L - 52 d 9 h ago

4

You guys cancelled my order because I changed my address before confirming the order.. Didnt even call me to let me know that you guys can deliver to my house.. And you tell me I couldnt even get some of my money back.. Really what the hell.. How does that make any sense.. Well any I will not be using uber eats or uber for anything now... I used to use it when I go to work when it snows but not anymore I will use lyft for rides and playmates for food.. Postmates and lyft is way better an

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tumse na ho paayega - 49 d 8 h ago

4

I will never call uber eats they took my money canceled my order the driver lied she went to the wrong address and never came to the door and she did not wait no 8 min to get in touch with me and the supervisor was rude and didn't care it sad I am on social security and I am on a walker and they took my money Taken

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Joshua Petru - 47 d ago

4

Thanksgiving "uber being my only source of income at the moment". Afterwards I was told I would get paid weekly which I wasn't upset because I normally get paid weekly and it said i would get paid on a Tuesday or Wednesday. Its going into two weeks of me not getting any of my money that just sitting in my account, so thanks to their terrible payment system I'm am now late on bills and am completely broke, with 8 months year old son and my wife. I've work over 40 hours every week for this co

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OFFICIAL - 39 d 16 s ago

SCAM ALERT SCAM ALERT!!!!!!!! FOREIGN SCAMMERS i.e. FROM COUNTRY IN LEBONON, THEY GET REMOTE ACCESS TO YOUR BANK/GIFT CARD & TOTAL PERSONAL INFO ON YOUR PHONE!. THEY USE PHONE #'S TO POSE AS 'CUSTOMER SUPPORT' FOR (ALL) MAJOR BUSINESSES MAIN HEADQUARTERS. SUCH AS #'S 855 844 & 256 DON'T CALL NOR RECEIVE CALLS FROM THESE #'S. THEY'LL TRICK YOU TO HACK IN YOUR PHONE OR COMPUTER. HACKERS NAME IS APOORV, CLAY & MORE.

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Taken advantage of - 49 d 14 h ago

0

I will never call uber eats they took my money canceled my order the driver lied she went to the wrong address and never came to the door and she did not wait no 8 min to get in touch with me and the supervisor was rude and didn't care it sad I am on social security and I am on a walker and they took my money Taken advantage of

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Syeda - 52 d 13 h ago

0

You guys cancelled my order because I changed my address before confirming the order.. Didnt even call me to let me know that you guys can deliver to my house.. And you tell me I couldnt even get some of my money back.. Really what the hell.. How does that make any sense.. Well any I will not be using uber eats or uber for anything now... I used to use it when I go to work when it snows but not anymore I will use lyft for rides and playmates for food.. Postmates and lyft is way better any way.

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Katrina - 56 d ago

0

You guys suck charged me over 30 dollars because I wanted an address change and instead you canceled the entire order with kind of bullshit is that you guys suck and I promise you will no longer be having my service! Also you should work on getting some people that can actually speak English and communicate if they are going to be on customer service!!! You are a horrible company and I'm the one that deserve a refund trying to feed my family because there's no food in the house and you charge me the rest of the money I have left what kind of company are you!!!

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Terence l Drayton - 58 d 16 h ago

the thing that kind get upset me is you call the support line its like they cant help you with anything and they need to find somebody to speak to someone that can help you right away and not tell you our support team will get back to you and they dont .

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Michelle waltz - 61 d 15 h ago

0

Not helpful. Rude. Ignoring me. Refusing to help me.

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Anonymous - 76 d 7 h ago

(SPAM)

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Julie Bishop - 73 d 7 h ago

1

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake t

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Cnm - 73 d 24 s ago

today through Uber Eats and the driver switched his status to delivered and called to tell me he arrived. I provided my bell number and the driver then states they actually aren't there they are about two blocks away. I explained through text and called to give directions to my home. After waiting another 5 minutes the driver said they were downstairs but they do not know where the entrance is. I advised I would be coming downstairs and once I reached the street the driver drove away. I have been on the phone for about 30 minutes with Uber and they refu

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Julie Bishop - 70 d ago

3

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake the food for delivery, the drivers walked out and cancelled the delivery. Here we are now at 8 pm, no food and a toddler that I had to make shift him a dinner. The only thing Uber

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Anonymous - 76 d 7 h ago

(SPAM)

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Julie Bishop - 73 d 7 h ago

1

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake t

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Cnm - 73 d 24 s ago

today through Uber Eats and the driver switched his status to delivered and called to tell me he arrived. I provided my bell number and the driver then states they actually aren't there they are about two blocks away. I explained through text and called to give directions to my home. After waiting another 5 minutes the driver said they were downstairs but they do not know where the entrance is. I advised I would be coming downstairs and once I reached the street the driver drove away. I have been on the phone for about 30 minutes with Uber and they refu

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Julie Bishop - 70 d ago

3

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake the food for delivery, the drivers walked out and cancelled the delivery. Here we are now at 8 pm, no food and a toddler that I had to make shift him a dinner. The only thing Uber

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Julie Bishop - 73 d 16 h ago

0

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake the food for delivery, the drivers walked out and cancelled the delivery. Here we are now at 8 pm, no food and a toddler that I had to make shift him a dinner. The only thing Uber was going to do was credit the food to the card and discount back $5. Meanwhile the driver gets to keep his job and our food. Rest assured I will be posting this on social media to spread the word about the poor customer service.

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Anonymous - 70 d ago

damn. never get food from uber eats then people period.

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C M - 73 d 51 s ago

1

I ordered today through Uber Eats and the driver switched his status to delivered and called to tell me he arrived. I provided my bell number and the driver then states they actually aren't there they are about two blocks away. I explained through text and called to give directions to my home. After waiting another 5 minutes the driver said they were downstairs but they do not know where the entrance is. I advised I would be coming downstairs and once I reached the street the driver drove away. I have been on the phone for about 30 minutes with Uber and they refuse to refund my money so I can order food for my household. They keep offering a refund that may take 3-5 days. I will not accept this whatsoever and will continue going back and forth until I get justice.

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Anonymous - 76 d 7 h ago

(SPAM)

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Julie Bishop - 73 d 7 h ago

1

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake t

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Cnm - 73 d 24 s ago

today through Uber Eats and the driver switched his status to delivered and called to tell me he arrived. I provided my bell number and the driver then states they actually aren't there they are about two blocks away. I explained through text and called to give directions to my home. After waiting another 5 minutes the driver said they were downstairs but they do not know where the entrance is. I advised I would be coming downstairs and once I reached the street the driver drove away. I have been on the phone for about 30 minutes with Uber and they refu

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Julie Bishop - 70 d ago

3

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake the food for delivery, the drivers walked out and cancelled the delivery. Here we are now at 8 pm, no food and a toddler that I had to make shift him a dinner. The only thing Uber

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Anonymous - 76 d 7 h ago

(SPAM)

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Julie Bishop - 73 d 7 h ago

1

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake t

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Cnm - 73 d 24 s ago

today through Uber Eats and the driver switched his status to delivered and called to tell me he arrived. I provided my bell number and the driver then states they actually aren't there they are about two blocks away. I explained through text and called to give directions to my home. After waiting another 5 minutes the driver said they were downstairs but they do not know where the entrance is. I advised I would be coming downstairs and once I reached the street the driver drove away. I have been on the phone for about 30 minutes with Uber and they refu

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Julie Bishop - 70 d ago

3

The service for the food we requested was absolutely awful. We placed an order for food at around 6:05 pm. At 7 our food had been delayed 3 times for pick up. Upon calling Applebees we found out that the first delivery driver picked up our food, canceled the delivery and then took our food for himself. The drivers that followed to pick up our food was instructed by the restaurant that they would remake the food for delivery, the drivers walked out and cancelled the delivery. Here we are now at 8 pm, no food and a toddler that I had to make shift him a dinner. The only thing Uber

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Anonymous - 84 d 5 h ago

(SPAM)

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CHapman - 84 d ago

3

Not only was it hard as hell to find somewhere to get help, idek if this will work but whatever. I usually use doordash but today decided uber eats. While looking at why small orders are charged, i clicked the got it button and accidentally double clicked so it went ahead and placed my order for TWO thinfs from McDonalds and it costed almost $12. Immediately i try to cancel and get told its going to charge me $6!!!! So i'm mad qnd just decide to keep the damn order. The mcdonalds location i gues...

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Uber eats - 78 d 8 h ago

I'm seriously waiting for a civil lawsuit to start on this company from either the customers or the drivers. I myself deliver for them and let me tell ya if anyone is thinking of doing it DONT! Several times a week I have driven to a restaurant to pick up orders to be told " you're the 4th or 5th person to come try pick up this order. They say Uber hasn't pushed an order through nor paid for the customers order with that being said I've come to this conclusion.

After reading MULTIPLE customers complain they didn't get their food nor a refund that Uber isn't being honest with their customers and putting it on us drivers. A lot of us do this so we can pay our bills we don't want your food we want the money. The reason I feel that way is because they can see where we are at with an app, they can see what devices we are using for their app, they can see when we pick up the food how long it takes us to get to drop off. Also due to the fact that there shouldn't be 5 people going to a restaurant for an order they haven't paid the restaurant for. We drivers have to call them if there's no order anyhow I do and all the " Support team" does is say ohhh I'm so sorry. Ya well it's not our screw up and we just wasted a bunch of not cheap gas like the oth

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EK HAJAR - 77 d ago

4

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you w....

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Jonas - 131 d ago

3

(SPAM)

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Anonymous - 130 d 7 h ago

Horrible company ...no wonder why they dont have a number...

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Aw - 127 d 8 h ago

2

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you want to wait/

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Rachel - 126 d ago

4

I was delivering making sure everything that was ordered was correct n getting utensils napkins then I'm waitlisted I purchased a I pad to have better navigation assistance than my I phone I don't know why I'm waitlisted with Uber I got copies of my background report from door dash Postmates and Grubhub it's been over a month and there specialized corrupt team that baby sits and...

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Lilibeth - 77 d ago

0

I was delivering with uber for some time and i uploaded all my documents for my vehicle. About 1 week in, they changed my account to bicycle and claimed that i originally registered as bicycle. They made me redo a new account because " i was driving at alarmingly fast speeds" and deactivated my account. So when i did the new account, they now are denying me and telling me that because i havent been driving 1 year with my license, they are going to have to deny me. Uber eats is a huge scam.

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kesha - 123 d 19 h ago

1

Uber Eats fraudulently recharged my credit card for a cancelled order. Back in July I cancelled an order and after talking to a customer rep and my bank they credited my account. Then on 9/13 they just took the money out of my account for the 7/1 order. I have now e-mailed them several times and called and spoken to Apple and Kai and other reps and no one can tell me what happened and no o...kesh

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Anonymous - 121 d 4 h ago

GARBAGE!! Made several hundred order the past few years, got some customer service rep playing games with me over a $40 order that was COMPLETELY INCORRECT and HALF MISSING. Ohhh here's a 5 flipping dollar credit.... WTF you better start a refund process or I'll just di

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Lars Towen - 120 d 8 h ago

3

this company is straight garbage; all of you working for this company or associated with this company should just realize that you are the shallow end of the gene pool, do humanity the favor and throw yourselves into the la brea tar pits. you can even throw each other in; as a festive gesture of farewell to the human race. i sincerely hope you all catch horrible venereal disease involving sores and puss bc that is the equivalent of your existen....

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Mr big - 116 d ago

4

I was deactivated by Uber eats for no apparent reason I went out last Sunday to romeoville made a delivery you never know who you going to pick up until you hit the button so I hit the next button after leaving romeoville and it said Lockport so I canceled Lockport least I tried to cancel lock clip Port it wouldn't let me cancel and then next day they deactivated me that was very

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Anonymous - 115 d 7 h ago

Disgusting company I will never order from them again. I order something request no dairy due to allergy to dairy yet dairy was on the food.. I contact the restaurant who in turn contact Uber eats to get my money back they told the restaurant they need me to call for the refund I call them they refuse to give me my refund.. disgusting and nasty company they have no care for no one. This is the founder of this ...

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Banks petef - 109 d 7 h ago

3

es in two days I've ordered food for it to be not delivered, charged multiple times, customer support gave no resolution, absolutely unprofessional, will not be using Uber eats

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Chhotu - 108 d ago

3

There customer service completely sucks if something wrong they completely screw you over or just charge you for a full meal when you mess up an address and want to change it to a different address that's in the same area they make you cancel it and don't give you any other options but to charge y...

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Roberts and law - 105 d 6 h ago

4

I few days ago I made a order for uber eats and the delivery person went to the wrong address he did not go to the address I placed on the order. What made it worse I was texting the guy telling him we were outside in front,of the house and he still did not come. I even took a screen shot of his gps location the guy cancelled the order took my food and uber did not refund me, on top of that i included a tip. I called cs the only told me he did what he was suppose to do thay he tries to,contact me???? I told,them I was talking to him and told him he was at the wrong address. The cs said they will not refund me. Are you serious its no way I would order foos give a tip and not be waiting for my food that was too much to loose. And I told them I had a screen,shot. I'm not...

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Anonymous - 102 d 19 h ago

Why you repost my comment, bastard?

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Anonymous - 91 d 6 h ago

A scammer reposted your comment to keep his comment at the top of the page.

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Anonymous - 97 d ago

0

Spam and missleading

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Anonymous - 95 d 19 h ago

incomplete service without proper contact,,,

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Fauzia jones - 95 d 7 h ago

4

dissapointment

mm

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Stacy Dunlope - 91 d 7 h ago

2

Uber eats lies they say on the website they will refund my money but when I contacted them they say no refunds so do not trust Uber e,,,

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LISA - 91 d 7 s ago

3

Just got my credit card bill with 2 orders that I did not receive. I used the app (with my location at Bloor & University) and they sent the order to Pi Co at Yonge & Eglinton with an hour delivery - I cancelled immediately. I then selected the Pi Co at Bay and Bloor location, again got a note it would be 40 minutes to delivery, so cancelled that order too as my daughter and I had an event to attend - just wanted a quick slice before we left. Both orders were cancelled within 2 minutes, but then my credit card came in with FULL charges...

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Fed up - 78 d 14 h ago

I'm seriously waiting for a civil lawsuit to start on this company from either the customers or the drivers. I myself deliver for them and let me tell ya if anyone is thinking of doing it DONT! Several times a week I have driven to a restaurant to pick up orders to be told " you're the 4th or 5th person to come try pick up this order. They say Uber hasn't pushed an order through nor paid for the customers order with that being said I've come to this conclusion.

After reading MULTIPLE customers complain they didn't get their food nor a refund that Uber isn't being honest with their customers and putting it on us drivers. A lot of us do this so we can pay our bills we don't want your food we want the money. The reason I feel that way is because they can see where we are at with an app, they can see what devices we are using for their app, they can see when we pick up the food how long it takes us to get to drop off. Also due to the fact that there shouldn't be 5 people going to a restaurant for an order they haven't paid the restaurant for. We drivers have to call them if there's no order anyhow I do and all the " Support team" does is say ohhh I'm so sorry. Ya well it's not our screw up and we just wasted a bunch of not cheap gas like the other 4 and they wanna compensate you $2.00 for what should have been a 5.89 delivery and possibly a tip. This company is a complete scam. Shit I may be the one contacting an attorney and the news media due to all the crap. Oh and then there's the promotions. Still haven't gotten paid for than it hey it's not their car it's mine getting the wear and tear.

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Anonymous - 79 d 31 m ago

Uber eats stinks nothing's good about it

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Anonymous - 84 d 5 h ago

(SPAM)

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CHapman - 84 d ago

3

Not only was it hard as hell to find somewhere to get help, idek if this will work but whatever. I usually use doordash but today decided uber eats. While looking at why small orders are charged, i clicked the got it button and accidentally double clicked so it went ahead and placed my order for TWO thinfs from McDonalds and it costed almost $12. Immediately i try to cancel and get told its going to charge me $6!!!! So i'm mad qnd just decide to keep the damn order. The mcdonalds location i gues...

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Uber eats - 78 d 8 h ago

I'm seriously waiting for a civil lawsuit to start on this company from either the customers or the drivers. I myself deliver for them and let me tell ya if anyone is thinking of doing it DONT! Several times a week I have driven to a restaurant to pick up orders to be told " you're the 4th or 5th person to come try pick up this order. They say Uber hasn't pushed an order through nor paid for the customers order with that being said I've come to this conclusion.

After reading MULTIPLE customers complain they didn't get their food nor a refund that Uber isn't being honest with their customers and putting it on us drivers. A lot of us do this so we can pay our bills we don't want your food we want the money. The reason I feel that way is because they can see where we are at with an app, they can see what devices we are using for their app, they can see when we pick up the food how long it takes us to get to drop off. Also due to the fact that there shouldn't be 5 people going to a restaurant for an order they haven't paid the restaurant for. We drivers have to call them if there's no order anyhow I do and all the " Support team" does is say ohhh I'm so sorry. Ya well it's not our screw up and we just wasted a bunch of not cheap gas like the oth

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EK HAJAR - 77 d ago

4

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you w....

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Chapman - 84 d 34 s ago

0

Not only was it hard as hell to find somewhere to get help, idek if this will work but whatever. I usually use doordash but today decided uber eats. While looking at why small orders are charged, i clicked the got it button and accidentally double clicked so it went ahead and placed my order for TWO thinfs from McDonalds and it costed almost $12. Immediately i try to cancel and get told its going to charge me $6!!!! So i'm mad qnd just decide to keep the damn order. The mcdonalds location i guess was being dumb according to the driver. He said they said the ice cream machine was down so he had to wait for my frappe. I live a 5 min drive from this mcdonalds, HOW is it all melted when you get here and my burger cold?? On top of that the help button after the order is done doesnt work and you cant find any help on the customer service. Wouldnt even let me log in. Took my forever to even find this. I'm going to keep looking for a better way to give feedback bc this is stupid.

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Anonymous - 84 d 19 h ago

0

Horrible customer service ordered food with last $50.00 for me and my children, restaurant canceled order because ubereats did not update their menu. They no longer had what I ordered. Representative refused to credit so that I could fet my kids something to eat.

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Lisa - 91 d 2 h ago

0

Just got my credit card bill with 2 orders that I did not receive. I used the app (with my location at Bloor & University) and they sent the order to Pi Co at Yonge & Eglinton with an hour delivery - I cancelled immediately. I then selected the Pi Co at Bay and Bloor location, again got a note it would be 40 minutes to delivery, so cancelled that order too as my daughter and I had an event to attend - just wanted a quick slice before we left. Both orders were cancelled within 2 minutes, but then my credit card came in with FULL charges for both. When i checked my app it said the restaurant already began prep, yeah they may have got the crust out of the fridge - crazy! Now I am trying to contact them, but the TF number above is 'not in service' - need to cancel this app man!

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Stacy Dunlap - 91 d 16 h ago

0

Uber eats lies they say on the website they will refund my money but when I contacted them they say no refunds so do not trust Uber eats

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Deborah A. White - 93 d 15 h ago

To Whom It May Concern at Ubereats;

Re:Deliverycost of $16.99 from 3 Season Rest. is my debut. My total order of food was approximately the same cost. The high delivery cost upset me to point I want my card that's on file cancelled from Ubereats delivery department. The error could have been a computer problem, as the amount of delivery cost change on the receipt. I called the delivery person (Joseph) about the error of cost and he agreed it was though and would call Ubereats to reduce the price. Could you let me know the final out come of this problematic amount for delivery. Sincerely

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fauzia - 95 d 19 h ago

0

dissapointment

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Anonymous - 96 d 46 m ago

incomplete service without proper contact nos

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Anonymous - 100 d 5 h ago

0

What's your email id for registration of my complaint?

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Damian - 105 d 8 h ago

I few days ago I made a order for uber eats and the delivery person went to the wrong address he did not go to the address I placed on the order. What made it worse I was texting the guy telling him we were outside in front,of the house and he still did not come. I even took a screen shot of his gps location the guy cancelled the order took my food and uber did not refund me, on top of that i included a tip. I called cs the only told me he did what he was suppose to do thay he tries to,contact me???? I told,them I was talking to him and told him he was at the wrong address. The cs said they will not refund me. Are you serious its no way I would order foos give a tip and not be waiting for my food that was too much to loose. And I told them I had a screen,shot. I'm not using this service anymore, and if I do that same delivery person better not be the one who brings tye food

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Anonymous - 108 d 5 h ago

0

There customer service completely sucks if something wrong they completely screw you over or just charge you for a full meal when you mess up an address and want to change it to a different address that's in the same area they make you cancel it and don't give you any other options but to charge you for a full thing completely stupid

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Anonymous - 109 d 16 h ago

0

3 times in two days I've ordered food for it to be not delivered, charged multiple times, customer support gave no resolution, absolutely unprofessional, will not be using Uber eats again.

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Anne - 115 d 17 h ago

0

Disgusting company I will never order from them again. I order something request no dairy due to allergy to dairy yet dairy was on the food.. I contact the restaurant who in turn contact Uber eats to get my money back they told the restaurant they need me to call for the refund I call them they refuse to give me my refund.. disgusting and nasty company they have no care for no one. This is the founder of this company??

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Anonymous - 116 d ago

I was deactivated by Uber eats for no apparent reason I went out last Sunday to romeoville made a delivery you never know who you going to pick up until you hit the button so I hit the next button after leaving romeoville and it said Lockport so I canceled Lockport least I tried to cancel lock clip Port it wouldn't let me cancel and then next day they deactivated me that was very unfair I would like my job back corporate office

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the pissed of guy you fucked - 121 d 22 h ago

0

this company is straight garbage; all of you working for this company or associated with this company should just realize that you are the shallow end of the gene pool, do humanity the favor and throw yourselves into the la brea tar pits. you can even throw each other in; as a festive gesture of farewell to the human race. i sincerely hope you all catch horrible venereal disease involving sores and puss bc that is the equivalent of your existence.

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To Gene Pool - 120 d 18 h ago

Let us know when you finish 2nd grade. Hopefully your grammar, punctuation, and spelling will improve.

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Cat - 121 d 3 m ago

1

Giving you guys one star almost seems unfair because you almost deserve zero considering the fact that's you've disconnected all of you're phonelines. There's absolutely no way to contact anyone about my refund and I'm just having to wait on the app.

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Anonymous - 121 d 13 h ago

0

GARBAGE!! Made several hundred order the past few years, got some customer service rep playing games with me over a $40 order that was COMPLETELY INCORRECT and HALF MISSING. Ohhh here's a 5 flipping dollar credit.... WTF you better start a refund process or I'll just dispute the charges!

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Kathy - 123 d 20 h ago

0

Uber Eats fraudulently recharged my credit card for a cancelled order. Back in July I cancelled an order and after talking to a customer rep and my bank they credited my account. Then on 9/13 they just took the money out of my account for the 7/1 order. I have now e-mailed them several times and called and spoken to Apple and Kai and other reps and no one can tell me what happened and no one can fix the issue.

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Corner - 126 d 49 s ago

I was delivering making sure everything that was ordered was correct n getting utensils napkins then I'm waitlisted I purchased a I pad to have better navigation assistance than my I phone I don't know why I'm waitlisted with Uber I got copies of my background report from door dash Postmates and Grubhub it's been over a month and there specialized corrupt team that baby sits and hire gang members while trying to assist drivers are having a field day I've got videos of every visit

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Rachael - 151 d 20 h ago

0

My account got disabled ! And called and no one knows why it is disabled!! Now I have to wait 3 days for a response

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Corner - 126 d ago

Where are you located Rachel me mine is waitlisted after making 20 deliveries

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Anonymous - 133 d 4 h ago

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you want to wait 2 hours to get your food in the first place. Just go get it yourself; it's cheaper. Most of these services never work correctly anyway; don't be lazy, just go get your food. Better yet, use your kitchen, and make it yourself.

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AW - 128 d 16 h ago

0

You sound like a lazy person who would justify poor customer service. Keep your opinions to yourself.

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Anonymous - 130 d 17 h ago

0

Horrible company ...no wonder why they dont have a number

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Get it together - 164 d ago

0

I have been using Uber Eats consistently for over a year. Lately, the past 10 orders, there is always something wrong or items missing. 10 times in a row with a few different restaurants. Forget it if you order a drink, you won't get it. The drivers tell me they cannot see my order and are unable to verify that all the items are there. This is a poor system. Even though i am refunded for the incorrect or missing food, I still have to go out and get dinner for myself and my spouse somewhere else. Even if one of the orders is right and I get refunded for the incorrect one, we still have to go out. So a partial refund just doesn't do it. Never using them again.

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Anonymous - 133 d 5 h ago

How many times do you have to get your order wrong before you stop using this service? At this point, I feel like the joke's on you...

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Anonymous - 131 d 4 s ago

That a lie I delivered for Uber eats. U get a list of want u ordering.

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King Vladeyushyi Mirom - 134 d ago

0

*******WARNING***************WARNING********WARNING

95M ** The plans for massive global population reduction are no longer a "back burner" issue. -

*******WARNING***************

Flagged for review. 
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Sheila - 134 d 6 h ago

0

So I just tried Uber eats for the very first time a week ago Friday. So I place my order at 6:56 pm the delivery time was 25-30 so I made sure to order so it would be there when I was on lunch. Ok I'm waiting, waiting, waiting now because the food was not within the delivery time i was late going to lunch but I decided to call Uber eats the first person I speak with says no worries the driver said she'll be there in about 10 minutes ok so now I walk back to the front of our building well 10, 15, 20 minutes goes by I have 15 minutes now before lunch is only. I call the restaurant and he tells me my order was picked up by the driver at 7:12 its now 8:30, I call back Uber eats this time I get a man on the phone so he tries calling the driver guess what no answer so as we are on the phone he says you just cancelled the order I said no I'm standing outside my job like an idiot waiting for my food that's now going on 2 hours, he then says oh the driver cancelled and stated unable to deliver. Let me just say I'm not close to being done with them I'm calling corporate and they better offer something worth my while to get me to ever use them again. Worst experience ever.

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Joie Devoney - 138 d 25 s ago

0

HORRIBLE business practices! I was sent an email for 50% off orders on Friday during August and they did NOT honor it. Additionally, I received terrible customer service that was just bouncing me around or not replying to my emails. I asked to speak with a supervisor several times and no response at all. As a Platinum member, I will be taking my business and my company's business to Lyft and other food delivery services.

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Heather - 138 d 50 m ago

0

I was told I would get a refund for my order on August 22nd it is now September 5th and my refund is not in my bank. All they keep telling me is it will reflect in my bank account within 3 to 5 business days. Do these people not know how to count? I have talked to a supervisor I have contacted my bank and showed them the email from my bank and my bank statement showing it is not there. This is horrible horrible horrible customer service.

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Livid customer - 162 d 18 h ago

0

I made an order at 330 to have it be delivered between 530 and 600. At around 530 I noticed 2 drivers heading my way with same order. When they got here one of the drivers asked me if I had placed 2 orders and my response was no. They told me to take both order so I did. I went inside and found out that I was charged twice one on the original one that I placed on my credit card and the other one was on my debit card. I did not place the second order why would I for the same exact things. Does not make sense now does it ??? I called and of course the phone call went south east asia where they hardly speak English. Talking to these people is like talking to a wall, After not getting anywhere with the 1st person I asked to talk to a supervisor and still got no where, They talk off a pre written card that's in front of them. It's absolute horrible customer service. When I asked for a corporate # they told me they did not have one. I am absolutely livid about this situation and I will no stop until I get through to corporate and get a refund for the second order I did not place. Also thinking about sending the second order back to them, What do you think??????????????

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Uber Customer - 139 d 17 h ago

Livid I have just went through the same situation and when I asked for a supervisor or corporate I got the runaround and the refusal for a corporate number.

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Dulce Serrone - 139 d 17 h ago

0

I am very concerned with regards to Uber Eats; my son, a gold member placed an order and made the mistake of sending it to his work address instead of his home address, and he immediately called Uber Eats to correct the address and was told by the driver that he would have to call Uber Eats to rectify the address change when we called Uber Eats We spoke to someone who barely spoke english. Immediately we called and and the representative stated that they could not reach the Uber driver and that he would receive a full refund, an amount of $28. As a result we waited 12 days and still no refund. After calling Uber Eats we spoke to an Uber Eats representative and she said that she could not help us because she could not give us a refund. I then asked to speak to a supervisor and she put me on hold and after a short time she said that she could not put the supervisor on the line because he was on the line with someone else. I them asked her is that the only supervisor for the whole company then she asked me to hold again and a male representative answered and told me that I would have to email a complaint, but when I asked him for a corporate number he told me that there was not a number that I could call so I ask him for his supervisors number and he said that there is no number that he could give me. After explaining my situation again he was adamant that he would not help me. I then explained to him that keeping the money and the food is considered stealing, and not giving me any information on how to rectify this situation is unacceptable.

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Brian Hart - 146 d 19 h ago

0

UberEats is absolute crap. I have never had this many bad experiences or problems with any other deliver service. That says a lot considering your competition, doordash, grubhub, postmates etc are absolute shit. Two days, back to back, i have ordered food from ubereats and scheduled my orders to be delivered between 4:30-5 pm, and two days back to back my order has been delivered over an hour early. I don't blame the drivers, of course, because when i spoke to both of them, they said they had no option to delay the order. The problem lies within your online ordering system. If you're not going to honor the "schedule for a later time" option, why even bother putting it on the site? I complained yesterday, August 26, 2019, about this issue and was told that my order was not going to be refunded or discounted, but received no reason as to why. Now, August 27, 2019, i have the same issue, and its like throwing money away!! My food comes an hour early because your system doesn't actually allow anyone to schedule a future order. So now, i'm at work, which is why i have to use a delivery service, and i get to eat food that has sat until cold, all because a very large corporation can't stop shitting on the little guy. Thanks for everything. I expect to hear from someone on this issue. It's a shame that as a company you can't get it together. You can call me on my personal cell phone at (hidden) or contact me by email at (hidden).

order #7DFC9 - August 27, 2019

not sure of the order number for the purchase on August 26, 2019.

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Damt - 148 d 15 h ago

0

Our first experience with Uber Eats was great. Our second experience today is the worst. We ordered brunch from a restaurant a few blocks from our home. The order was completely wrong. You must deal with their customer service department all via electronic media. That ordeal took several hours. They credited our account for brunch. Ok. Let's try this again. We just tried to order dinner. Our account is locked up because of the credit from this morning. What???? Next, it is IMPOSSIBLE to get a hold of a human being. Bad business. We will NEVER use Uber Eats again. DoorDash is who our delivery provider will be. From consumer to consumer: BUYER BEWARE.

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Bad - 150 d 31 m ago

0

Will never do business with Uber eats charge for an order that was never delivered .driver claim they call no one answer not true never called

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Parkland Customer - 150 d 16 h ago

Uber is a horrible company! Our city doesn't exist in their system and our food went to the wrong address and they refuse to issue us a refund and when we called they were extremely unprofessional and barley spoke proper English. Their accents were so heavy I could not understand a word they said!

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Maria Martinez - 156 d 1 h ago

0

One of your carriers just stole my entire meal. I called customer service number and I was told my refund would appear within 3-5 days. I'm so livid!I saw Brendon on my street but the car wasnt moving. As I was texting him instructions, he marked order as delivered. I'm so upset. I want my refund sooner than this.

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carissa - 182 d 11 s ago

3

(SPAM)

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Abdul Akmath - 179 d ago

4

I ordered a thing of frozen yogurt. It said 40 min. Then right after I ordered it said an hour and 10!? I didn't want to wait that late so called to cancel and they refused. Their customer service was outsourced to in guessing Philippines and the girl was absolutely rude. I will dispute the charge with my bank and after being loyal to uber eats will never use again__

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Mariana_ paul - 173 d 4 h ago

4

seeing so many Uber chargers on my bank statement and I knew I didn't book that many. I begin marking on my calendar, each time I used the service, the time of day and the cost. I was charged for days I didn't use the service, and over charged sometimes when I did use the service. Uber Eats charger a small fortune to deliver and they put your order in wrong. The people who are sending your order to the restaurant never read the special instructions, so your is prepared properly. Sometimes they order the wrong thing, because they are not paying attention, or do not care. It doesn't matter to them, what kind of how many mistakes they make, they will still get their paychecks regardless. Uber Eats don't want to make amends, they put the blame on the restaurant. Uber Eats need to improve their service and employees. And reduce delivery cost. My granddaughter still order and there is always something wrong with her order, but she won't stop using Uber Eats. P

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livid customer - 162 d 18 h ago

0

Called also and the number after one ring hangs up.

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Milan - 158 d ago

4

Your delivery boy is not reach at proper address specified in my order.

Still delivery boy denied to deliver it_

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carissa - 182 d 11 s ago

3

(SPAM)

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Abdul Akmath - 179 d ago

4

I ordered a thing of frozen yogurt. It said 40 min. Then right after I ordered it said an hour and 10!? I didn't want to wait that late so called to cancel and they refused. Their customer service was outsourced to in guessing Philippines and the girl was absolutely rude. I will dispute the charge with my bank and after being loyal to uber eats will never use again__

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Mariana_ paul - 173 d 4 h ago

4

seeing so many Uber chargers on my bank statement and I knew I didn't book that many. I begin marking on my calendar, each time I used the service, the time of day and the cost. I was charged for days I didn't use the service, and over charged sometimes when I did use the service. Uber Eats charger a small fortune to deliver and they put your order in wrong. The people who are sending your order to the restaurant never read the special instructions, so your is prepared properly. Sometimes they order the wrong thing, because they are not paying attention, or do not care. It doesn't matter to them, what kind of how many mistakes they make, they will still get their paychecks regardless. Uber Eats don't want to make amends, they put the blame on the restaurant. Uber Eats need to improve their service and employees. And reduce delivery cost. My granddaughter still order and there is always something wrong with her order, but she won't stop using Uber Eats. P

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livid customer - 162 d 18 h ago

0

Called also and the number after one ring hangs up.

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Milan - 158 d ago

4

Your delivery boy is not reach at proper address specified in my order.

Still delivery boy denied to deliver it_

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Milan - 158 d ago

1

Your delivery boy is not reach at proper address specified in my order.

Still delivery boy denied to deliver it

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Donna Bonelli - 165 d 16 h ago

I placed an order with Uber Eats for a delivery from Jersey Mike's in PowayCA. I called support twice for over 30 minutes to get assistance with my order taking in to consideration the promotion was not working. They assured me once the order was placed the promotion would be applied. It was not. I called back and they stated they would not honor the promotion. I spent a total of 40 minutes on 4 calls to get my $10.35 credit honored. I even requested they pick up the order! I will therefore dispute the charge and will never use Uber Eats again! This is totally unacceptable and I will dispute the charge.

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carissa - 182 d 11 s ago

3

(SPAM)

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Abdul Akmath - 179 d ago

4

I ordered a thing of frozen yogurt. It said 40 min. Then right after I ordered it said an hour and 10!? I didn't want to wait that late so called to cancel and they refused. Their customer service was outsourced to in guessing Philippines and the girl was absolutely rude. I will dispute the charge with my bank and after being loyal to uber eats will never use again__

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Mariana_ paul - 173 d 4 h ago

4

seeing so many Uber chargers on my bank statement and I knew I didn't book that many. I begin marking on my calendar, each time I used the service, the time of day and the cost. I was charged for days I didn't use the service, and over charged sometimes when I did use the service. Uber Eats charger a small fortune to deliver and they put your order in wrong. The people who are sending your order to the restaurant never read the special instructions, so your is prepared properly. Sometimes they order the wrong thing, because they are not paying attention, or do not care. It doesn't matter to them, what kind of how many mistakes they make, they will still get their paychecks regardless. Uber Eats don't want to make amends, they put the blame on the restaurant. Uber Eats need to improve their service and employees. And reduce delivery cost. My granddaughter still order and there is always something wrong with her order, but she won't stop using Uber Eats. P

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livid customer - 162 d 18 h ago

0

Called also and the number after one ring hangs up.

General profile image

Milan - 158 d ago

4

Your delivery boy is not reach at proper address specified in my order.

Still delivery boy denied to deliver it_

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carissa - 182 d 11 s ago

3

(SPAM)

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Abdul Akmath - 179 d ago

4

I ordered a thing of frozen yogurt. It said 40 min. Then right after I ordered it said an hour and 10!? I didn't want to wait that late so called to cancel and they refused. Their customer service was outsourced to in guessing Philippines and the girl was absolutely rude. I will dispute the charge with my bank and after being loyal to uber eats will never use again__

General profile image

Mariana_ paul - 173 d 4 h ago

4

seeing so many Uber chargers on my bank statement and I knew I didn't book that many. I begin marking on my calendar, each time I used the service, the time of day and the cost. I was charged for days I didn't use the service, and over charged sometimes when I did use the service. Uber Eats charger a small fortune to deliver and they put your order in wrong. The people who are sending your order to the restaurant never read the special instructions, so your is prepared properly. Sometimes they order the wrong thing, because they are not paying attention, or do not care. It doesn't matter to them, what kind of how many mistakes they make, they will still get their paychecks regardless. Uber Eats don't want to make amends, they put the blame on the restaurant. Uber Eats need to improve their service and employees. And reduce delivery cost. My granddaughter still order and there is always something wrong with her order, but she won't stop using Uber Eats. P

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livid customer - 162 d 18 h ago

0

Called also and the number after one ring hangs up.

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Milan - 158 d ago

4

Your delivery boy is not reach at proper address specified in my order.

Still delivery boy denied to deliver it_

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Ashley - 207 d 20 h ago

0

I will never use Uber eats again. I received my order with hair in my food and it took me talking to over 10 different people with over 2 hrs of being on the phone to get the issue resolved. The supervisor were rude one hung up on me. The system in place is terrible. I sent multiple pictures. I was originally told I wouldn't receive a refund, then the next few people asked for pictures I already provided, the next person said they couldn't even see the hair when I even circled it. How do 5 people see it then the 6 person I was transferred to doesn't . I'm at work I don't have 2 hours to spend on the phone with people who couldn't help. The supervisor didn't want to give any information when I asked for the corporate number was told there was no contact information that she was I charge. I have never written a review in my life but this run around that I went through today and the amount of disrespect was unacceptable and I'm considering reporting this company to the better business bureau.

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DJ - 207 d 18 h ago

5

Uber eats does not make the food nor do them open the packaging the restaurant provides. You should call the restaurant. Uber eats just delivers...

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Unhappy customer - 203 d 18 h ago

You probably work for this horrible company!!

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Asap - 173 d 6 h ago

5

Exactly! Perfect answer lml

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Anonymous - 203 d 13 h ago

It's not uber eats fault. They just deliver your food. That's the restaurant. You should have contacted the restaurant

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Anonymous - 173 d 13 h ago

0

Uber and Uber Eats are stealing money from clients. Uber charge rides, you did not book. I know this, because I was seeing so many Uber chargers on my bank statement and I knew I didn't book that many. I begin marking on my calendar, each time I used the service, the time of day and the cost. I was charged for days I didn't use the service, and over charged sometimes when I did use the service. Uber Eats charger a small fortune to deliver and they put your order in wrong. The people who are sending your order to the restaurant never read the special instructions, so your is prepared properly. Sometimes they order the wrong thing, because they are not paying attention, or do not care. It doesn't matter to them, what kind of how many mistakes they make, they will still get their paychecks regardless. Uber Eats don't want to make amends, they put the blame on the restaurant. Uber Eats need to improve their service and employees. And reduce delivery cost. My granddaughter still order and there is always something wrong with her order, but she won't stop using Uber Eats. Perhaps one day she will stop wasting her money with that company. Anonymous.

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Abdul Akamath - 179 d 8 h ago

1

My number (hidden) my I'd was rejected... Why... I am 8 month working uber eats... Many app issues

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Anonymous - 179 d 13 h ago

I ordered a thing of frozen yogurt. It said 40 min. Then right after I ordered it said an hour and 10!? I didn't want to wait that late so called to cancel and they refused. Their customer service was outsourced to in guessing Philippines and the girl was absolutely rude. I will dispute the charge with my bank and after being loyal to uber eats will never use again

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carissa - 182 d 11 s ago

3

(SPAM)

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Anonymous - 182 d 33 s ago

I want a job in uber eats food delivery in Bokaro Steel City Jharkhand India

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Anonymous - 182 d 17 h ago

I need the number for corporate

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carissa - 183 d 44 s ago

0

THEY WILL NOT REFUND ME FOR AN ORDER I DID NOT RECEIVE.

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RAJAN - 189 d 6 h ago

5

hii sir plz call me (hidden)

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Epitome_virgo - 192 d 24 h ago

1

My food arrived damaged and over 30 minutes late due to the driver taking a wrong turn I notified customer service and they refused to rectify the issue. Unwilling to replace or give a refund. At this time I'm on hold for 25+minutes waiting to speak to a supervisor

Beware ppl I will do use GRUBHUB OR DOORDASH

now speaking to supervisor he stated he will not refund nor give coupon nor replace so I asked what guarantees are you giving the consumer that pays for your services

They hung up on me...

My food is soggy and it has mayonnaise so if I microwave I'd become sick. I paid an extra 11 dollars just for delivery and service fees

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Melvin black - 192 d 19 h ago

0

I was unprofessionally handled by a manager Sean reference number f9dda4643338 I was rudely handled and unprofessionally greeted by multiple Uber associates regarding a food order from Uber eats with Olive Garden first my order was delayed 45min then I was told I would get a refund and my order then a driver pick my order up never left the location or delivered my food then ten minutes after I received a call from Uber telling me the driver car broke down at the restaurant she never left the restaurant and the manager instead of getting another delivery driver she canceled my food order and hung up in my face the money was taken from my account and never resolved I am a stage 2 cancer patient that has medication to take I pay for a service from Uber and expect it to b carried out properly with courtesy I called the other service line to correct this issue and all they wanted to do is say here is a $5 credit and get me off of the phone no one corrected or reordered my order or fulfilled my order I am very upset and ready to take legal actions behind this due to them telling me they didn't care they did all they could do you will see your money in 3 to 5 business days and the money already clear from my account so it's not like I could reorder or start a new order my account has 1.53 so there is nothing I could do and I still have not eaten this is not professional nor is it how you conduct business both managers and 3 agents were rude and disrespectful I want something done about this I use Uber daily for years I am not pleased

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Christine Wroblewski - 196 d ago

0

Uber Eats steals customer funds!!!

Refused to give me a partial refund .

My food was cold! Not edible!

Uber's eats are thieves...

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Mohammed sahim - 201 d 6 h ago

5

In my city have bunch of food delivery service company ..am also open Uber eats in my city because Uber eats best service provide company

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Caprina Jenkins - 201 d 13 h ago

0

I have had multiple bad experiences with this company. I have certain food allergies that are serious. I have several times had the wrong order delivered to me or an order that disregarded my allergies because Ubereats didnt transfer over the information about the allergy. The most recent issue was receiving my food in a torn opened that was soaked and dripping juices my food look to have either been dropped. The driver promised me that the would take care of it and even sent me message stating that they would refund the entire cost of the meal plus a 50 credit to use for the future. I contacted customer service and they refuse to honor what was told to me by the driver.the juice and grease were all over the floor myself the elevator.

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Ricky Nova - 202 d ago

0

This company's new "system" robs you of your money. I had someone using a different language try to contact me because they werent able to read the parking signs in english and i get blamed. No refund nor food. Terrible horrible service. Never using Uber Eats again. Issue F493B2FB3114

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Anonymous - 201 d 13 h ago

I agree... I ha e had multiple issues and they tell me to deal with the store.

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VERY UNHAPPY CUSTOMER - 203 d 18 h ago

0

UBER EATS IS THE WORST!!! SECOND TIME MY ORDER WAS VERY LATE AND BY THE TIME IT WAS DELIVERED IT WAS MELTED! I WILL BE POSTING HOW AWFUL YOUR CUSTOMER SERVICE WAS, I CALLED FOR HELP AND THE PERSON WHO I SPOKE WITH, HIS CUSTOMER SERVICE WAS DEPLORABLE!!!!

I WILL NEVER USE YOU AGAIN AND I WILL BE PASSING MY EXPERIENCE ON TO OTHERS SO NO ONE MAKES THE MISTAKE I MADE!!!!

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Nikki - 207 d ago

0

(SPAM)

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Andre - 210 d 12 h ago

0

I will never use Uber eats again the driver completed my order and never brought my food called Uber eats with my complaint and the supervisor Shawn told me there was nothing he could do to get my money back or the food and basically I could only send a email with my complaint cause they could not get in touch with the driver and she had to right to complete the order if you take to long to come get it but she never came to bring the order

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Anonymous - 212 d ago

0

Uber eats refused to credit my account it took delivery driver 45 minutes to respond that she was on her way with a delivery from Mc Donalds not to mention she tells me she has another order ahead of mine so we're are looking at 50-55 minute delivery from McDonald's. Really?

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Anonymous - 213 d ago

Hi sir

Am srinivas from India telanganna state

Hyderbad.the company given offer to rider to 5days .the riders was earn amount 30k but that amount was deducted from my app .do they are saying which texting only not offer.so we are all 15 member sir what we can do please help me

My contact no(hidden)

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morisjohnsonloanhelp77@gmail.com - 216 d 18 h ago

Greeting Everyone,

Welcome to Moris Loan Firm, we give our customers (100%) of ourservices, we appreciate the good comments that has been going round the internet about our good works and we say thank you to all that have taken a loan from our firm. Do you need an urgent loan? A loan to probably expand or start your own business? or to settle debts? you are at the right place, with interest rate as low as 2% that suits any of our customers. So contact me now via Email:

(hidden)

Many thanks and God bless you as you apply.

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This is the worst company ever - 220 d 18 h ago

0

I ordered food and sent it to the wrong address. I called with enough time to cancel the order but the man kept me on the phone for so long that the person actually had time to pick up my food. It then made it so now I had to pay for the food and there was no way to return it. This is the last time I use this app

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Stacy - 216 d 19 h ago

0

I agree. We had the wrong address in and immediately tried to cancel and their customer service is so slow they said they couldn't cancel the order. Then they proceeded to say there is no one else I could speak to. The call center was extremely noisy in the background the agent read straight from a script. Never order from this company again. Worst customer service.

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Angry Uber driver - 221 d ago

(SPAM)

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Susie (Wichita, KS) 6/8/19 - 226 d 15 h ago

0

This is not our first horrible experience with Uber Eats, we had a $75 food order and didn't even receive half of our order. Spent 20 minutes on the phone with them and they refused to refund our money for their services, they were only willing to refund the money for the food that was missing. Uber Eats is the worse company we have ever dealt with and we will NEVER use their services again!! It is only a matter of time before there is a nationwide lawsuit against this company and it will be well deserved.

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Night Owls Fast Foood (Philadelphia) - 251 d 19 h ago

0

Have never in my life seen such ineptness from of multi-million dollar business. If my staff EVER allowed our service to fall to the depths of UberEats garbage service they would be fired.

There is no reason in the word that I should have initiated a request on May 5, 2019, and today (5/14/19) still be dealing with it. Absolutely disgusting.

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Anonymous - 232 d 35 s ago

0

I felt this in my soul. UberEats is prob one of the most garbage companies to roam the earth. Straight up trash asses.

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