Information, reviews and public commentary for US companies

 

Uber Eats

Rating
1.021277
Web
https://www.ubereats.com/
Address
1455 Market St. 4th Fl
Trevose, PA
94103
Phone
(866) 977-3897
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Jonas - 9 d 5 h ago

3

I have been using Uber Eats consistently for over a year. Lately, the past 10 orders, there is always something wrong or items missing. 10 times in a row with a few different restaurants. Forget it if you order a drink, you won't get it. The drivers tell me they cannot see my order and are unable to verify that all the items are there. This is a poor system. Even though i am refunded for the incorrect or missing food, I still have to go out and get dinner for myself and my spouse somewhere else. Even if one of the orders is right and I get refunded for the incorrect one, we still have to go out. So a partial refund just doesn't do it. Never using them again.

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Flagged for review. 
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Anonymous - 8 d 16 h ago

Horrible company ...no wonder why they dont have a number...

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Aw - 5 d 17 h ago

2

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you want to wait/

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Rachel - 4 d 9 h ago

4

I was delivering making sure everything that was ordered was correct n getting utensils napkins then I'm waitlisted I purchased a I pad to have better navigation assistance than my I phone I don't know why I'm waitlisted with Uber I got copies of my background report from door dash Postmates and Grubhub it's been over a month and there specialized corrupt team that baby sits and...

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kesha - 2 d 4 h ago

1

Uber Eats fraudulently recharged my credit card for a cancelled order. Back in July I cancelled an order and after talking to a customer rep and my bank they credited my account. Then on 9/13 they just took the money out of my account for the 7/1 order. I have now e-mailed them several times and called and spoken to Apple and Kai and other reps and no one can tell me what happened and no o...kesh

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Kathy - 2 d 5 h ago

0

Uber Eats fraudulently recharged my credit card for a cancelled order. Back in July I cancelled an order and after talking to a customer rep and my bank they credited my account. Then on 9/13 they just took the money out of my account for the 7/1 order. I have now e-mailed them several times and called and spoken to Apple and Kai and other reps and no one can tell me what happened and no one can fix the issue.

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Corner - 4 d 10 h ago

I was delivering making sure everything that was ordered was correct n getting utensils napkins then I'm waitlisted I purchased a I pad to have better navigation assistance than my I phone I don't know why I'm waitlisted with Uber I got copies of my background report from door dash Postmates and Grubhub it's been over a month and there specialized corrupt team that baby sits and hire gang members while trying to assist drivers are having a field day I've got videos of every visit

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Rachael - 30 d 5 h ago

0

My account got disabled ! And called and no one knows why it is disabled!! Now I have to wait 3 days for a response

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Corner - 4 d 10 h ago

Where are you located Rachel me mine is waitlisted after making 20 deliveries

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Anonymous - 11 d 13 h ago

Ok, real talk now...These are contractors that sign up to get paid to go pick up food for people that don't feel like picking it up themselves. I can see how occasionally it might be helpful to have someone bring something to you, but usually, you are better off picking up your own food. I just read an article yesterday about a guy who registered with Uber Eats as a restaurant so he could microwave pasta dishes and deliver them to people. Store bought frozen pasta...like Lean Cuisine. You have no idea what you are getting sometimes on here, and why would you want to wait 2 hours to get your food in the first place. Just go get it yourself; it's cheaper. Most of these services never work correctly anyway; don't be lazy, just go get your food. Better yet, use your kitchen, and make it yourself.

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AW - 7 d ago

0

You sound like a lazy person who would justify poor customer service. Keep your opinions to yourself.

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Anonymous - 9 d ago

0

Horrible company ...no wonder why they dont have a number

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Jonas - 9 d 5 h ago

3

I have been using Uber Eats consistently for over a year. Lately, the past 10 orders, there is always something wrong or items missing. 10 times in a row with a few different restaurants. Forget it if you order a drink, you won't get it. The drivers tell me they cannot see my order and are unable to verify that all the items are there. This is a poor system. Even though i am refunded for the incorrect or missing food, I still have to go out and get dinner for myself and my spouse somewhere else. Even if one of the orders is right and I get refunded for the incorrect one, we still have to go out. So a partial refund just doesn't do it. Never using them again.

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Flagged for review. 
General profile image

Jonas - 9 d 5 h ago

3

I have been using Uber Eats consistently for over a year. Lately, the past 10 orders, there is always something wrong or items missing. 10 times in a row with a few different restaurants. Forget it if you order a drink, you won't get it. The drivers tell me they cannot see my order and are unable to verify that all the items are there. This is a poor system. Even though i am refunded for the incorrect or missing food, I still have to go out and get dinner for myself and my spouse somewhere else. Even if one of the orders is right and I get refunded for the incorrect one, we still have to go out. So a partial refund just doesn't do it. Never using them again.

Uber_headquarters -phone-number-+1.8.6.6'5'2'8'.5.O.0.7..

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Flagged for review. 
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Get it together - 42 d 7 h ago

0

I have been using Uber Eats consistently for over a year. Lately, the past 10 orders, there is always something wrong or items missing. 10 times in a row with a few different restaurants. Forget it if you order a drink, you won't get it. The drivers tell me they cannot see my order and are unable to verify that all the items are there. This is a poor system. Even though i am refunded for the incorrect or missing food, I still have to go out and get dinner for myself and my spouse somewhere else. Even if one of the orders is right and I get refunded for the incorrect one, we still have to go out. So a partial refund just doesn't do it. Never using them again.

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Anonymous - 11 d 13 h ago

How many times do you have to get your order wrong before you stop using this service? At this point, I feel like the joke's on you...

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Anonymous - 9 d 6 h ago

That a lie I delivered for Uber eats. U get a list of want u ordering.

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King Vladeyushyi Mirom - 12 d 12 h ago

0

*******WARNING***************WARNING********WARNING

95M ** The plans for massive global population reduction are no longer a "back burner" issue. -

*******WARNING***************

Flagged for review. 
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Sheila - 12 d 14 h ago

0

So I just tried Uber eats for the very first time a week ago Friday. So I place my order at 6:56 pm the delivery time was 25-30 so I made sure to order so it would be there when I was on lunch. Ok I'm waiting, waiting, waiting now because the food was not within the delivery time i was late going to lunch but I decided to call Uber eats the first person I speak with says no worries the driver said she'll be there in about 10 minutes ok so now I walk back to the front of our building well 10, 15, 20 minutes goes by I have 15 minutes now before lunch is only. I call the restaurant and he tells me my order was picked up by the driver at 7:12 its now 8:30, I call back Uber eats this time I get a man on the phone so he tries calling the driver guess what no answer so as we are on the phone he says you just cancelled the order I said no I'm standing outside my job like an idiot waiting for my food that's now going on 2 hours, he then says oh the driver cancelled and stated unable to deliver. Let me just say I'm not close to being done with them I'm calling corporate and they better offer something worth my while to get me to ever use them again. Worst experience ever.

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Joie Devoney - 16 d 10 h ago

0

HORRIBLE business practices! I was sent an email for 50% off orders on Friday during August and they did NOT honor it. Additionally, I received terrible customer service that was just bouncing me around or not replying to my emails. I asked to speak with a supervisor several times and no response at all. As a Platinum member, I will be taking my business and my company's business to Lyft and other food delivery services.

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Heather - 16 d 11 h ago

0

I was told I would get a refund for my order on August 22nd it is now September 5th and my refund is not in my bank. All they keep telling me is it will reflect in my bank account within 3 to 5 business days. Do these people not know how to count? I have talked to a supervisor I have contacted my bank and showed them the email from my bank and my bank statement showing it is not there. This is horrible horrible horrible customer service.

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Livid customer - 41 d ago

0

I made an order at 330 to have it be delivered between 530 and 600. At around 530 I noticed 2 drivers heading my way with same order. When they got here one of the drivers asked me if I had placed 2 orders and my response was no. They told me to take both order so I did. I went inside and found out that I was charged twice one on the original one that I placed on my credit card and the other one was on my debit card. I did not place the second order why would I for the same exact things. Does not make sense now does it ??? I called and of course the phone call went south east asia where they hardly speak English. Talking to these people is like talking to a wall, After not getting anywhere with the 1st person I asked to talk to a supervisor and still got no where, They talk off a pre written card that's in front of them. It's absolute horrible customer service. When I asked for a corporate # they told me they did not have one. I am absolutely livid about this situation and I will no stop until I get through to corporate and get a refund for the second order I did not place. Also thinking about sending the second order back to them, What do you think??????????????

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Uber Customer - 18 d ago

Livid I have just went through the same situation and when I asked for a supervisor or corporate I got the runaround and the refusal for a corporate number.

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Dulce Serrone - 18 d ago

0

I am very concerned with regards to Uber Eats; my son, a gold member placed an order and made the mistake of sending it to his work address instead of his home address, and he immediately called Uber Eats to correct the address and was told by the driver that he would have to call Uber Eats to rectify the address change when we called Uber Eats We spoke to someone who barely spoke english. Immediately we called and and the representative stated that they could not reach the Uber driver and that he would receive a full refund, an amount of $28. As a result we waited 12 days and still no refund. After calling Uber Eats we spoke to an Uber Eats representative and she said that she could not help us because she could not give us a refund. I then asked to speak to a supervisor and she put me on hold and after a short time she said that she could not put the supervisor on the line because he was on the line with someone else. I them asked her is that the only supervisor for the whole company then she asked me to hold again and a male representative answered and told me that I would have to email a complaint, but when I asked him for a corporate number he told me that there was not a number that I could call so I ask him for his supervisors number and he said that there is no number that he could give me. After explaining my situation again he was adamant that he would not help me. I then explained to him that keeping the money and the food is considered stealing, and not giving me any information on how to rectify this situation is unacceptable.

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Brian Hart - 25 d 3 h ago

0

UberEats is absolute crap. I have never had this many bad experiences or problems with any other deliver service. That says a lot considering your competition, doordash, grubhub, postmates etc are absolute shit. Two days, back to back, i have ordered food from ubereats and scheduled my orders to be delivered between 4:30-5 pm, and two days back to back my order has been delivered over an hour early. I don't blame the drivers, of course, because when i spoke to both of them, they said they had no option to delay the order. The problem lies within your online ordering system. If you're not going to honor the "schedule for a later time" option, why even bother putting it on the site? I complained yesterday, August 26, 2019, about this issue and was told that my order was not going to be refunded or discounted, but received no reason as to why. Now, August 27, 2019, i have the same issue, and its like throwing money away!! My food comes an hour early because your system doesn't actually allow anyone to schedule a future order. So now, i'm at work, which is why i have to use a delivery service, and i get to eat food that has sat until cold, all because a very large corporation can't stop shitting on the little guy. Thanks for everything. I expect to hear from someone on this issue. It's a shame that as a company you can't get it together. You can call me on my personal cell phone at (hidden) or contact me by email at (hidden).

order #7DFC9 - August 27, 2019

not sure of the order number for the purchase on August 26, 2019.

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