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U-Haul Rental System

Rating
0.314815
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(775) 688-6300
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Nina - 1 d 12 h ago

0

THERE IS NO SUCH COMPANY AS U-HAUL RENTAL SYSTEMS & the phone number you list is wrong.

The correct company is:

U-Haul International Inc.

2727 N Central Ave

Phoenix AZ

the rating is for this website

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Nina - 3 d 9 h ago

5

There is no such business as "u-haul rental system"

U-Haul international's number is:

six-zero-two, two-six-three, six-zero-one-one

I am going to sue this website(www.corporate-office-headquarters.com) if it does not fix it's information!!!!!

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Nina - 7 d 12 h ago

Your website has the wrong information. U-Haul International's number is: see below

six-zero-two, two-six-three, six-zero-one-one

THERE IS NO COMPANY CALLED U-Haul Rental System

the rating is for this website

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Nina - 7 d 12 h ago

5

THIS IS NOT THE CORRECT PHONE NUMBER ON THIS PAGE.

(hidden) is the correct phone number.

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Stupid! - 8 d 3 h ago

0

I rented a truck and trailer on July 3rd. I will never do so again from UHaul, the trailer broke at where they bolted on to the neck of the receiver, damaging the integrity of the bar. it was a liability waiting to happen on the freeway, it was bouncing all over, I pulled over and could see the crack happening, so I drove very slow to the house, by then it snapped all the way, it was scary. I thought I did the right thing by buying the extra coverage to cover the Truck and the trailer. We returned the truck the next morning and told them about the trailer, they said they would have the trailer picked up, so I gave them the address. no refund was given for our mishap with their faulty equipment. couple days later after I see extra charges on my card, I checked to see if they picked up the trailer, they said No, so they were charging me for extra days when they had the truck but not the Broken Trailer, there was no advantage in getting the extra coverage because they got around it, saying we over loaded improper loading, we shoveled or loaded it by hand, don't see how that did the damage they say we did, So our word meant nothing, they are charging extra and sending it to their insurance, making up what they think happened.

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Nancy Ernst - 8 d 8 h ago

0

Reserved a u-haul at one location, called and check/provided more info 5 days before my planned move, everything all good. Two days (today) before my move I get a voice message telling me due to someone else bringing a truck back late that they won't have my reservation at my location and tell me they transferred me to another miles away. What? Um no, doesn't work for me. I call them back and no one can fix but they're willing to cancel my reservation with them. I ask to speak to a supervisor and he isn't in today and there's no one else to talk to. No changing for a different truck they may have there (there's no other truck -any size- even going to be there, really?), no discount, no nothing. Go to x or cancel. Like what else am I going to find two days before my move? F'in crappy service. Lake Oswego U-haul. July 12th, 2018.

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Anonymous - 9 d 10 h ago

0

u-haul is a rip off.

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ROSLYN KIRTON - 15 d 11 h ago

0

Hello My Name is Roslyn I am a long time customer of your company UHAUL for OVER 30 years every move I have taken including 4 State to State Relocations I have used UHAUL.

UNFORTUNATELY I rented a Truck and Trailor on May 31, 2018 From Your Charlotte NC UpTown location. The Truck & Trailor to transport my New Car due to the low mileage on my car. The Trailor was attached in the wrong manor as per one of you Workers at the drop off location in Manassas Virginia Sudley Road location and caused UNDERCARRIAGE DAMAGES TO MY CAR. I filled with your insurance company West Insurance and gave them the Estimate, Pictures and all the necessary documents and after being ignored for two weeks by a Representative Named Tracy Smith very rude I then contacted her superior. who told me she was on Vacation. I expected a better customer experience being UHAUL has a very straight forward policy requiring any damages or scratches to its Equipment. They denied my claim after a month of back and fourth. I am contacting you in good faith before filing a BBC complaint because I would like to give UHAUL an opportunity to fix the situation. I will Relentlessly persue this issue as I expect compensation for the damages to my 2014 Hyundia Accent That has only 30k miles and no body damages until the move on May 31, 2018. Also the company Manager at the Siuddley Road location Chris really tried heard to with hold his name and information as a whiteness of me reporting the damages as his worker unhooked the trailor. You could hear the GRINDING UNDER THE BOTTOM OF MY CAR.

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Roslyn Kirton - 14 d 9 h ago

0

I have filled a complaint with the FEDERAL BETTER BUSINESS BUREAU DO TO UHAUL AND ITS INSURANCE COMPANY WEST IGNORING MY COMPLAINT AND REFUSING TO REIMBURSE ME FOR MY CAR DAMAGES. I CALLED UHAUL THREE TIMES THE CORPORATE AZ NUMBER AND WAS TRANSFERRED AROUND THE DISCONNECTED. I WILL PRESS THIS ISSUE TO MY 3k followers on Social Media IG, FB, LinkedIn, and over 20k fellow Airlines Employees which is why I was relocating until I am reimbursed for my cars Damages.

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Military Veteran - 10 d 6 h ago

1

Hi Ms Kirton

I am also dealing with a very similar issue with Tracy Smith from Rep West. I don't want to be stuck. Uhaul installed a hitch to our truck and messed up our electrical system on our truck from the hitch install. Now they don't want to fix the damages. Help! I to will NOT give up!!!!

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Roslyn Kirton - 14 d 9 h ago

0

ROSLYN KIRTON - 1 d ago

1 2 3 4 5

Hello My Name is Roslyn I am a long time customer of your company UHAUL for OVER 30 years every move I have taken including 4 State to State Relocations I have used UHAUL.

UNFORTUNATELY I rented a Truck and Trailor on May 31, 2018 From Your Charlotte NC UpTown location. The Truck & Trailor to transport my New Car due to the low mileage on my car. The Trailor was attached in the wrong manor as per one of you Workers at the drop off location in Manassas Virginia Sudley Road location and caused UNDERCARRIAGE DAMAGES TO MY CAR. I filled with your insurance company West Insurance and gave them the Estimate, Pictures and all the necessary documents and after being ignored for two weeks by a Representative Named Tracy Smith very rude I then contacted her superior. who told me she was on Vacation. I expected a better customer experience being UHAUL has a very straight forward policy requiring any damages or scratches to its Equipment. They denied my claim after a month of back and fourth. I am contacting you in good faith before filing a BBC complaint because I would like to give UHAUL an opportunity to fix the situation. I will Relentlessly persue this issue as I expect compensation for the damages to my 2014 Hyundia Accent That has only 30k miles and no body damages until the move on May 31, 2018. Also the company Manager at the Siuddley Road location Chris really tried heard to with hold his name and information as a whiteness of me reporting the damages as his worker unhooked the trailor. You could hear the GRINDING UNDER THE BOTTOM OF MY CAR.

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Kisha Smiles - 14 d 12 h ago

0

The worst service ever, we waited an hour for our change because they had none on hand, no apologies or compensation I will never return to this location E.7 Mile in Detroit, Mi I missed a deadline because we needed our money before we could leave just so disappointing

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Rosa - 14 d 14 h ago

0

The phone number on this page is wrong. The phone number for u-haul international's corporate headquarters is (hidden). THERE IS NO COMPANY NAMED UHAUL RENTAL SYSTEM. Ed Shoen's office is in Phoenix!

775 is the area code for Nevada.

Rating is for THIS website

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Nina - 18 d 11 h ago

0

Your website has the wrong information. U-Haul International's number is: (hidden)

six-zero-two, two-six-three, six-zero-one-one

THERE IS NO COMPANY CALLED U-Haul Rental System

the rating is for this website

General profile image

Stacy Thomas Smith - 18 d 15 h ago

0

I picked up my truck from Bruckner Blvd and it was given to me dirty and smelled of smoke, but it was a last minute pick-up. Miguel at the Bruckner Blvd location was amazing! However, I picked this truck up last minute because my ORIGINAL pick up was at 383 Grand Concourse at 2pm. Someone by the name of Daniel Lawler changed my reservation and sent me an email without having any conversation or receiving a confirmation from me to change my reservation. My original reservation # was 23429081. However, this Daniel Lawler changed my reservation and gave me a new one #1847890. When i arrived to the pickup location at 383 Grand Concourse they told me my reservation was for SUNDAY AT 6pm. Which was incorrect. I told them it was for Saturday at 2pm and showed them my confirmation. The MANAGER at that location was VERY NASTY and told me they gave away my truck and walked away. He never checked to see about getting me another truck, never searched for another location so I had to call the 1-800 number and was on hold for over 20 mins. They found me another truck (at the Bruckner Blvd location) but by the time I got to my storage unit it was CLOSED- because of this clear error and lack of customer service and professionalism at 383 Grand Concourse, I now have to fight a $187 storage bill with Public Storage on Brush Avenue in the Bronx, because they're trying to charge me for a full month even though i was out July 1. U Haul should take responsibility for the $187 I will have to now pay. Had this Daniel Lawler person not changed my reservation 7 MINUTES before my pick up, had the MANAGER AT 383 GRAND CONCOURSE not been so nasty and unprofessional, I would've had my truck and retrieved my items out of storage BEFORE the end of the day. i will take this complaints as far up as it needs to go because someone needs to at best reimburse me for my truck rental so I can add that to this storage payment.

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Carla Olson - 18 d 16 h ago

0

Worst experience I've ever had renting a U-Haul truck think I will use a different company next time I need to move something !!!! Rented 15 ft truck June 30th from Flagship Car Wash Port St Lucie Florida.

went three miles down the road turn the truck off try to turn the truck back on in the battery was dead 3 hours later for roadside service to come and replace the battery. I was told this truck was not safe to dry because it had dry rotted tires and it we should take the truck back to where we rented it from and get a new truck and I said are you kidding me so they can rent me another piece of s*** truck to send me on the road knowing I'm coming back to Jacksonville Florida with it

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Alan - 21 d 8 h ago

0

I guess confirmation codes don't mean anything. If they don't have the equipment you reserved they just tell you what you can get and where to get it. Not cool. Just said I'd have to drive an extra 10 miles for a smaller truck size I didn't reserve and will hang up in you when you cancel. They obviously can't manage inventory for crap or have a broken system

Ryder help!!

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Steve Hunt Orange, Ct - 21 d 11 h ago

0

Made a reservation on 6/25 for 10' truck for this Saturday, 6/30. I have email confirmation my reservation was good to go. Got a call at noon today telling me there were no trucks available, and would have something for me on Sunday or Monday! WTF, are you kidding? Does this company know what a reservation means? I then call my local Uhaul in Orange, Ct and the customer rep tells me, "no problem sir, I have a truck for you". Takes all my info, and the "scheduling" rep calls me half hour later to say there's no trucks available! Of course by that time no one else has anything available either!

This will be my last time dealing with this company who's customer service practices are an absolute disgrace! I can't even believe the estimated earnings posted after having an experience like this! Way to go Ed!

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Anonymous - 22 d 10 h ago

0

We have had the worst experience ever. We went to the Parkland Tacoma location in Washington state. And I has been a nightmare thus far. Last week we went and got a U box. The guy working there was an absolute jerk. We went to drop it off and he made us go to the other office to have them call him to tell him that it was ok...instead of him just calling him self. He was so lazy that it was absolutely mind blowing. After we finally got that taken care of, we needed another one about 5 days later. We called and made a reservation for it, went to pick it up and they had no record of it. Not only that but they wouldn't give us one. We ended up having to give a bunch of stuff away ie washer and dryer and sofa. We still needed a box after that so we went back and got a box a few days later. We get the box loaded and thought everything would be good to go. Call back the next day and they have no record of our contract and can't find our stuff. We have called them 5 times and have yet to receive a call back. Oh and they hooked our tow behind trailer up wrong and almost caused an accident.

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Crystal Farris - 22 d 10 h ago

0

I am so devistated right now. I literally made a reservation for 2 days on the phone with a lady for today thru Saturday. I get there and am told I must have it back by 9am. What the hell. Now here I am on moving day screwed because of this. How can this happen? So unprofessional and ridiculous. There is literally no one else able to rent me a truck now.

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Alexa - 23 d 22 h ago

0

I am disgusted to hear of the actions of Joe Shoen the owner and his vile wife who abused for Rottweilers and then left them to a charity to take care of and refuse to pay medical bills. And then who subsequently paid a much reduced medical bill in pennies. This is trashy and disgusting and petty and vindictive. You guys will never ever get my business we were about to move and I will definitely go through whatever steps necessary to use any company other than yours I will make sure that no one in my family ever uses your company again you have lost a wide breadth of customers.

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Nina Buttons - 23 d 9 h ago

The information on this page is WRONG!!!!! The Corporate Headquarters of U-Haul is in Phoenix Arizona NOT Reno Nevada!

Their phone number is six zero two, two six three, six zero one one

Their address is:

U-Haul International Inc.

2727 N Central Ave

Phoenix AZ 85036

Phone: (hidden)

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Nina - 23 d 12 h ago

The information on this page is WRONG!!!!

Their phone number is six zero two, two six three, six zero one one

(hidden)

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Dog abuser - 23 d 16 h ago

0

The owner is a total scum and a proven dog abuser

http://www.foxnews.com/us/2018/06/27/wife-u-haul-billionaire-allegedly-dumps-sick-dogs-on-charity-agrees-to-pay-medical-bills-after-nasty-spat.html

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S. Japink - 24 d ago

0

The absolutely worst service ever! We will never rent from uhaul again. My son has been sitting in the side of the road for 11 hours waiting for tires!!!! Not to mention the fact that he is less than 1/4 mile from a uhaul. He called the road side service number and they asked if the truck and trailer were loaded it empty. He told them that the trailer was empty and he just had a backpack in the cab with him so uhaul marked the truck as loaded. I have never seen such a pathetic excuse for customer service.

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