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U-Haul Rental System

Rating
0.257009
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(602) 263-6011
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Anonymous - 3 d 14 h ago

0

I rented a u-haul on Wednesday and today I still have not gotten back my deposit from the Tifton GA group and I need my money back to pay my light bill if you guys could help me with this before the business day is over it would be greatly appreciated...............

THANK YOU

Henry Hopps Ph#(hidden)

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Disrespected customer - 14 d 10 h ago

2

Hello,

I have rented multiple units at on time and on separate occasion to secure my business inventory as well as house and personal items. I have never experienced the level of disrespect that the call center person identified herself as Jerry Ann tried to abuse me with.

Details: I was attempting to leave a message for the store manager as they are exceptionally difficult to reach n the phone. Fine, no problem. Yet, it is curious weather them messages are reaching the manager. the call backs are very rare. I will continue, I was leaving a detailed message with specifics to please call me back at the number provided. She continued to INTERRUPT me and robotically and aggressively DEMAND "what is your name, what is your name?!?. Very ignorant and unprofessional. I was increasing uncomfortable and now regret the I gave any information to leave a message that I'm sure was never delivered as she disconnected the call after have to ask her name several times. I told her she was not qualified to take nor deliver my message. What is you name? That's how "Jerry Ann" came about.

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Ken Mueller - 15 d 10 h ago

0

Rented a truck in Hershey,PA. Told them I needed to drop it off in Rehoboth Beach ,DE. Was told no problem. Finished moving everything on Friday night. When we check to see about our drop off place in Rehoboth it said we needed to take it to Millvill,DE. When we called to find out why we could'nt return it to Rehoboth, we were told all drop offs were full. So this is our fault. when we called back a second time to talk to someone, everyone in the backround was laughing at us. We called back again to talk to someone in the complaint department. After waiting 20 minutes, someone finally picked up. After talking to him and asking for a supervisor, he send us back to the same rude person. Grace from Baltimore was very rude and thought it was funny we kept calling back. Will NEVER use Uhaul again. If you tell a customer they can drop the truck off in Rehoboth that SHOULD have been communicated to that place ahead of time so they have room. Why should the customer be inconvenienced. It was a ! hour round trip to return a truck. OUTRAGEOUS !!!

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Anonymous - 18 d ago

What is a UBox and why is this the second time you used my identity I didn't order anything I'm done with this fake company they don't use birthdays or socials for orders they use the last number you had ............fraud

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Disappointedwith2345EMcDowell - 18 d 14 h ago

0

U-Haul at 2345 E McDowell Rd. Phoenix, AZ 85006 has the worst management and employees around. They keep using my name and email to rent equipment to their customers. I called the police and U-Haul headquarters to make sure this doesn't happen again, but it just did. You need to hire a competent manager and workers at U-Haul 2345 E McDowell Rd. I'm calling headquarters and possible the FBI to get this to stop. It is FRAUD and it is a felony.

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U-Haul Scam - 26 d 13 h ago

0

1. I was given the wrong truck than the one I signed the contract to pick up.

2. When I arrived at the site agreed for drop-off, U-Haul turned me away and without letting me know ahead of time.

3. I was rerouted to 4 different locations all around town for about 40 extra miles as each place kept rejecting my drop-off and referring me to another.

4. I was told by the area field manager that there would be no extra charges for mileage or gas beyond the original drop-off site.

5. The next morning I see extra charges on my credit card for the extra miles.

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VERY UNHAPPY CUSTOMER!!! - 19 d ago

0

I got a conformation email to pick up the rental truck this saturday and i contacted k&k auto sales in Frostburg,MD to make sure they will have the right size truck for me, they told me they are closed on Saturday.HOW DOES THIS HAPPEN!!!!!!! I HAVE READ A LOT OF BAD REVIEWS ON UHAUL!!!! THE CEO OF UHAUL NEEDS TO BE FIRED!!!!! HE IS NOT DOING HIS JOB!!!!! PROBLEMS WITH A COMPANY LIKE UHAUL START AT THE TOP!!!!!! TIME FOR A CHANGE OF MANAGEMENT!!!!!

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jerryy - 20 d ago

0

Moving is stressful enough not alone the added stress from U-Haul. I had made a reservation a month in advance and called to confirm everything was good the day of the mover to find out that they would not honor my 4 day need of a truck that i could only get it for 2 days. I explained I was moving an entire house and need 4 days to do so. their response was that they need the truck for other people. i don't understand why i wasn't told that a month prior, so i asked for the manager who said he would review phone conversation and if i was indeed told i could have the truck for 4 days he would honor it. he called me back and said after review he would do so. This cost me a complete day of time fighting for what was origionally agreed on. fast forward a year my son is moving and he reserved a month prior only to learn 2 days prior to picking up truck that it is not at the planned location and is across town approx 40 miles further without the tow trolly and that the price is several hundred more than origionally agreed on. he took a different approach and got a truck from Penske. We are done with UHaul and based on all the complaints listed UHaul doesn't care and boast their annual sales on the top of the screen. my next letter is to the BBB, although they won't do anything either. its a shame that companies can get away with this this type of behavior and service.

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Anonymous - 20 d ago

I have been renting Uhaul trucks for 15 years now. This new cab design is the worst one I e over seen in the 26 ft trucks. Not just Uhaul but out of any moving truck I've ever seen. Almost impossible to ride 3 deep for a long haul No side door cup holders. If you ride 3 deep you can't use the middle cup holders and there is not room for a grown man to sit even remotely comfortable. AWFUL ENGINEEERING.

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M Beall - 20 d 18 h ago

1

The -U-Haul business at Laurel Maryland is nasty and dirty surrounding area of the property. Little to be desired.

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jeanette gaither - 22 d 14 h ago

0

I was in hopes to speak to someone at the home office.Because the people at the local level are rude and not helpful I have been waiting for a refund deposit check for 5weeks now and don't understand why The local office said it takes three weeks to get the check and then it was sent to the wrong address and now the local office doesn't even want to deal with me so I will never deal with uhaul again and never advise them to anyone else either and as for the missing check who the hell know's where that is it's not their money what do they care

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Nancy Bauer - 22 d 15 h ago

5

Hi we're on vacation and I'm seeing U Hauls everywhere and it gave me the inspiration to write a cute commercial song about UHaul please give me a email address to send the lyric sheet to you I wrote it for tv and radio commercials Called " U HAUL" no music yet. To it till I see if you love it first I'm a 71 year young gramma who loves writing songs .please contact me (hidden) so I can send the lyric sheet to you to see if your interested in my work .Ive been writing for 30 years .

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Kris - 23 d 18 h ago

1

Here we go again I feel like everytime I rent a U-Haul something unexpected happens the time before this time I got charged way too much the truck was a piece of junk the backend didn't work to put the ramp down and now I rented one again and it cost me almost $180 to use it for one day with them feeling it up for me because I had too much going on at the time the guy said he would take care of it and it only had to be filled up to a certain amount and that cost me $51 or some crazy thing apparently I won't be using U-Haul again for my moving needs

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Dissatisfied Customer - 23 d 19 h ago

0

I requested a 15' truck 4 days in advance they said they would have it upon arrival they did not have a 15' truck only a 10' truck and they were very rude about the fact that THEY double booked the 15' truck and didn't have a way to fix it!! They never walked around the truck to take note of the pre-existing damage as they should have and the truck was never cleaned out from the previous rental! All the way around I am displeased with the whole situation! I have called corporate and I am awaiting them to call me back to have this resolved!! If I can not get this resolved I will not longer use U-Haul for my moving needs!

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Kimberly Screwedbyuhaul - 24 d ago

0

Hello All,,,,

I plan on writing this on every site I'm allowed to review this company on and I plan on making a copy so I can paste it every single week for as long as it takes to get a response. NOW THIS ALL WHO REVIEW MAY WANT TO READ THIS I PROMISE YOU WILL FIND IT VERY INFORMATIVE IF YOU DON'T ALREADY KNOW. I WORKED FOR A COMPANY WHO SOLD A PRIVATE PORTAL TO INDIVIDUAL COMPANIES FOR $200 A MONTH TO INSURE THAT ONLY THE REVIEWS THEY WANT ON THE INTERNET WOULD SHOW UP.. SURE THE THROW IN A BAD ONE HERE AND THERE BECAUSE NO ONE IS PERFECT BUT THEY CHOSE THE ONES THAT ARE LIKE OTHERS IN COMPANIES SUCH AS THERES AND THEY ALWAYS TRY TO PICK THE LEAST AGGRESSIVE OF ALL THE REVIEWS. UNTIL I GOT THE JOB I HAD NO IDEA THINGS LIKE THAT EXISTED. I WORKED FOR 3 DAYS OF TRAINING JUST LONG ENOUGH TO HELP ME GET THROUGH ANOTHER WEEK SO I COULD FIND ANOTHER JOB. I REALIZE THIS REVIEW MAY NEVER GET ON HERE BECAUSE OF COMPANIES LIKE YELP AND OTHER COMPANIES LIKE THEM. COMPANIES STARTED DOING THE PRIVATE PORTALS FOLLOWING YELPS IDEA. HOWEVER I'M GOING TO DO THIS EVERY WEEK AND ON MANY DIFFERENT SITES... U-HAUL IS A COMPANY WHO LIES AND AVOIDS THEIR CUSTOMERS WHEN THEY'RE IN THE WRONG.. YOU KNOW THAT IF I STOPPED PAYMENT ON THE TRUCK RENTAL AFTER USING IT AND SCREWED THEM ON THE PAYMENT THEY WOULDN'T STOP HARASSING ME ABOUT WHEN THEY WERE GOING TO GET THERE MONEY THEY WOULD SEND ME TO COLLECTIONS AND SCREW UP MY CREDIT BUT WHEN THEY'RE WRONG THEY LIE AND RUN AND HIDE LIKE A BUNCH OF PUSSY'S. SO TELL ME HOW IS THERE ANY JUSTICE FOR ME.. HOW DO I PUT THEM IN THE DOG HOUSE AND SCREW THERE CREDIT SO TO SAY.. I'M SUPER HAPPY THEY RECORD CALLS NOW AND THEY SAY YOU CAN GET A COPY OF THE CALL. NOW LET ME TELL YOU THAT MAY BE TRUE BUT ONLY WHEN IT DOESN'T HAVE PROOF THAT THEIR AGENT QUOTED ME A $76.00 RATE TO MOVE FROM HENDERSON, NV GOING TO BULLHEAD CITY, AZ. I NEEDED THE TRUCK ON SATURDAY. I ASKED FOR THE PRICE FOR A ONE WAY MOVE WHICH WAS $284.00. THEN THE AGENT SAID I CAN SAVE YOU OVER $200.00 IF YOU BRING IT BACK TO OUR LOCATION. I ASKED HOW MUCH ALL TOGETHER INCLUDING MILES HE SAID $76.00. I ASKED TWO TIMES ARE YOU SURE HE ASSURED ME THAT WOULD BE THE TOTAL. I ALSO HAD IT IN CONFERENCE CALL WHICH I MADE THE AGENT AWARE OF AND THE OTHER INDIVIDUAL ASKED ABOUT THE PRICE ALSO.. THERES WAY MORE TO THE STORY BUT TO NOT MAKE IT A NOVEL THE BOTTOM LINE IS THEY WERE SUPER NICE ON THE PHONE LISTENING TO WHAT HAPPENED THEN THEY NEVER FOLLOWED THROUGH WITH THE EMAIL I WAS SUPPOSED TO RECEIVE OF THE PHONE CALL THAT HAD THE PROOF OF WHAT I STATED. THEY NEVER CALLED ME BACK. THEY IGNORED MY CALLS BACK TO THEM ASKING FOR THE INFO AND THE SOLUTION. THEY WOULDN'T HONOR WHAT THEY QUOTED ME AND WERE CHARGING ME MORE THEN THEY WERE SUPPOSED TO FOR THE ONE WAY TRIP. WHICH I HAD TO BOOK ONLINE BECAUSE THE AGENT WHO QUOTED ME THE $76 SAID HE WAS HAVING TROUBLE WITH HIS COMPUTER..I COULDN'T DO ANYTHING BUT DEAL WITH THESE LYING, CHEATING, TUCK TAIL AND RUN COMPANY BECAUSE IT WAS LATE THURSDAY AND I NEEDED THE TRUCK SATURDAY MORNING. I WENT TO ANOTHER LOCATION WHICH THE KID SEEMED TO BE BOTHERED I WAS INTERRUPTING HIS SNAPCHAT TIME OR HIS OHHH SO IMPORTANT FACEBOOK POST OF HOW HE WAS SO BORED AT WORK AND NOW TWO CUSTOMERS WERE THERE IN THE STORE TRYING TO HAVE HIM TYPE TWO THINGS IN THE COMPUTER TO ACTUALLY HELP US. I GUESS THE TOTAL OF 5 MINUTES WE STOOD IN FRONT OF HIM REALLY SCREWED UP HIS PHONE TIME. WE WERE TREATED LIKE CRAP AND WE WERE QUOTED A SET PRICE ORIGINALLY WHICH WAS INCORRECT FOR THIS AGENT TO HAVE DONE BUT THAT WASN'T MY PROBLEM.THEY RAN LIKE CHICKENS WHEN THEY FOUND OUT I WAS TELLING THE TRUTH. SO I GUESS THAT MAKES IT OK TO TELL THEM I WILL PAY OR BRING THERE TRUCK BACK.. WHO KNOWS MAYBE IT GOT STOLEN OR VANDILIZED AND ITS OK I TELL THEM I KNOW NOTHING ABOUT IT. SO SINCE LYING, HIDING, AND NOT DOING THE EXACT THING THEY EXPECT US TO DO WHICH IS FOLLOW THROUGH WITH OUR END OF THE CONTRACT THEN EITHER AVOID THEM AS YOUR MOVING COMPANY OR FIND A WAY TO SHOW THEM JUST AS MUCH RESPECT AS THEY SHOW YOU. THERE ARE SO MANY WAYS TO COME TOGETHER AND BRING THEM DOWN BACK TO WHERE THEYRE FORCED TO HUMBLE THEMSELVES AND REMEMBER WHAT IT WAS LIKE TO BE US..MR. CHAIRMAN. I REALIZE YOUR LIFE OF LUXURY IS COMFORTABLE BUT GOD HAS A WAY OF HUMBLING THOSE WHO CROSS THE LINES OF WHAT SIMPLE THINGS HE ASKED FROM YOU. YOU WERE ONCE A PERSON WHO WASN'T TAKING FAMILY VACAS AT THE WALDORF ASTORIA AND I HOPE YOU REALIZE THAT PEOPLE THAT PAY FOR YOUR WONDERFUL FUN FILLED FAMILY GETAWAYS ARE THE ONES YOU'RE ALLOWING TO GET SCREWED. I DON'T UNDERSTAND THE MENTALITY OF PEOPLE WHO GET TO THE TOP BY EITHER STEPPING ON PEOPLE, ROBBING THEM, CHEATING THEM OR IN SOME CASES TAKING ALL THEY HAVE AND THEM THEY SLEEP JUST TO WAKE UP AND BE THE DEVIL ALL OVER AGAIN. I KNOW I WORK HARD AND EVEN HAVE TO MOVE FOR A JOB JUST SO I CAN GET OVER CHARGED AND QUOTED A PRICE U WONT HONOR SO THE WIFE CAN GET THAT NEW LOUIE VITTION SHOE. U-Haul is a horrible company that will screw u and hide but u better believe if u owe them there high priced lawyers will make sure to sieze that beck account or make sure u can never get a loan again due to your bad credit with them. Please try anyone else in the yellow pages before using these hipocritical bullpoopers.PLEASE I BEG YOU TO LOOK ELSEWHERE. I'M SURE THE CEO IS SO WILL OFF HE DOESN'T NEED YOUR RENTAL...THANK YOU VERY MUCH..

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. - 27 d ago

0

Hello, I am a long time storage coustomer and I have a MAJOR COMPLAINTS against your employees & the lack of security as well as the lack of respect shown to new and old clients at the downtown storage facility's located at

15th & Bryant St in San Francisco it is APPALLINGLY to me , To make things worse I am a single woman who lives and needs my belongings mostly on a daily basis. My storage unit' has been vandalized time &. time again and continues to be vandalized taking items that are not only priceless to myself but the are very personal to me it seems to me I get less & less support from your incompetant staff day in day out. more times than I wanna believe therefore I find it very difficult to handle my everyday businesses at this storage facilityit it is EXTREAMLY DANGEROUS & IN AND AROUND THE STORAGE area is even worse. It's plain to see your employees are the RING LEADERS involved in shady dealings...MY REASON for this inquiry is I have taken all the abuse and disrespect along with harassment I have for the last time I won't nor will I put up with this nonsense anymore. I have been a coustmer for many years and until recently I've never been treated so horrible or humiliating actions.

I am very close to filling a formal complaint against your company I have been robbed I have been accosted and I have been disrespected by KIDS....if I don't get a reponse in a speedy manner you will be hearing from my leagle team ASAP.

Please inform me of your actions because the business your conducting is not only going to harm new potential renters but I promise to make it my life's endeavor to get this horrible business CLOSED DOWN.

Thank you for your time and understanding in this unfortunate dilemma

Thank you for you speedy response.

Signed,

A very conserned client.

CMS

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Kelly Templeton - 31 d 15 h ago

I've used Uhaul rentals for 40 years. There is a point where a company grows too big, and fails to provide even moderate customer service related to rental reservations, and the ability to fulfil its promises.

UHAUL HAS REACHED THAT PIONT.

Too bad. They've lost a 40 year customer.

Bad news travels 10 times faster than any success.

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Ela - 38 d 12 h ago

From the looks of the reviews below, I am not alone in my fury/ dissatisfaction with the customer service at a UHaul store. It doesn't seem to even matter where it is, but mine was in Salisbury, MA. I made an appointment to have my wiring on my hitch replaced. When I arrived at the appointed time, I was told that it couldn't be done because the guy at the desk was the only one in the store. In hindsight, I should have just offered to watch the desk while he fixed my hitch. Your customers would have gotten decent customer service that way.

He told me to come back the next day, and he would do it right away, so I did, and guess what? He was not there, and the girl at the desk could do nothing to help me. There were several guys hanging around in the parking lot chatting with some friends, so I guess they were too busy to do it. She did kindly suggest that I try driving 30 minutes north to another UHaul store on the off chance that they would be able to do it. I did call them, but of course, they were unable to do it.

I will be looking elsewhere to get this wiring fixed, even though UHaul installed it and probably should be repairing their shoddy workmanship for free. Someone at corporate needs to make some changes, and they need to do it fast.

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Nicole S. - 51 d 15 h ago

0

I thought that shipping our belongings using Uhaul Uboxes would be an easier, less of a hassle, not as stressful an option as opposed to driving a moving vehicle across the country (moving from CA to NY). My spouse and I are on a budget and I've never heard bad things about UHaul. Now, this could be a Murphy's law situation, but when the customer who is paying over $2k for a service has to accomodate the b.s. ongoings of an obviously flawed moving system, something needs to change. Do better UHaul, do better. It shouldn't be that you guys have one truck and driver that sevices the North Bay and the truck and loaner trucks are both breaking down simultaneously. I'm severely disappointed and will not use UHaul services ever again. This has been an absolute nightmare.

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D. Burch - 46 d 14 h ago

1

I am dealing with the same thing right now!

I am Relocating and have Uboxes and now I am being told that I can't access my belongings on the agreed date which means I can't pick up my belongings in my new city and state until 2 and a half weeks past what uhaul and I originally agreed on. It's sad to run a business like this. Even the area president won't return my calls for help. I get angry every time I think of this situation because I would have never went with Uhaul if I knew I would be treated this way. Uhaul did change the time that they "say" my belongings will arrive in my new city and state but they didn't change the date that I will be able to pick my belongings up which dosen't make any sense. They are rushing my belongings to my new city and state but I still won't have assess to them?! Moving is stressful enough without dealing with an unethical, uncaring, unprofessional, company.

*The one star that I didn't want to give them was because I spoke to a young lady today that seemed like she genuinely cared and wanted to help me* If it wasn't for her, I would have given 0 stars.

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Lindell J Ford - 47 d 18 h ago

We have a problem do you not answer the phone or what.

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vtarr - 69 d 16 h ago

0

Jeff at the Keene N.H. office who is one of the rudest people I have ever spoken on the phone with, informed that you can not rent a truck overnight, and definitely not for 4 days. He rudely stated that u hauls were not storage units and that you cant use them to put stiff in for the night.... His fleet of u hauls are meant to be used on two or four hour trips .

So Penske it is..............................

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Edward Krzysczak - 71 d 16 h ago

0

I went online to buy a trailer hitch for my vehicle. I put in all the accurate information. The price came up and I paid online, and made a reservation at the Niles, IL location (7644 N. Milwaukee ave).When I arrived at the location, I spoke with Luis Perez who appeared to have an attitude from the start. He seemed upset because he had to install a trailer hitch, which I believe is his job. When he pulled up the order, he said the price did not include the wiring. I pulled up the order on my phone and it showed that I had paid for the wire warranty and the wire installation. If I paid for that, why wasn't the wiring included? he said " I don't know what you did online, But it is $154.99 more" I told him all I did was put my vehicle information in and your system did the rest. Now it went from $351.24 (which I already paid) to $526.23? Then he said "do you want it or not, I don't have time for all this" Then the other guy who was working there puuled up the trailer hitch with the vehicle information that wasn't even mine and said that the hitch was even more money and it was a different hitch. i explained to Luis that the information wasn't even my vehicle. he said," we are going with the information that his co worker pulled up , that's it!! If you don't want it done, then you can get out" I was totally shocked by what he had said and I asked for his name. he said " none of your business". I told him I wanted a refund. He said "you need to leave now and I will try to get around to the refund later". I told him I was not leaving until I get my refund now. He proceeded to give me the refund after he realized that I wasn't leaving. I Told him that I was contacting the manager of that facility and corporate. he said " I don't care what you do". I only got his name from the invoice for the refund, I received. This was the worst experience I have ever had at any establishment. This person really does not like his job and it shows. I have been doing business with U Haul for many years, but I can guarantee I will never do business there again.

Contract # 20208465

Edward Krzysczak

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Frustrated Montanan - 72 d 17 h ago

0

Made a reservation to rent a van in our town as a day rental. We were to pick it up and deliver it back the same day to the same dealership. Van was rented out from under us (by Uhaul) the day before we were to picked it up. Uhaul tried to get us to drive 200 miles round trip to get a van. We said that is not possible. Got uhaul to transfer to another Uhaul dealer just across state lines but a LOT closer. Uhaul decided this had to be a one way trip at $180 instead of $40 and REFUSED to work with us or fix anything. We have called coorporate and they see to care less about people. Needless to say, I would NOT recommend Uhaul to anyone ever.

PS... North Dakota marketing region's customer service was ABYSMAL, in particular Missy in their regional office. She was less than helpful and cared not one whit about trying to solve this problem in a fair and equitable manner.

PSS... Amber in the Montana marketing region customer service office was very helpful however. She listened patiently to my complaint and worked to find me a truck in a different location (a little farther away than I wanted to drive but... ) and charged me just for the in town rate. (A+ for Amber)

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Doug - 75 d 13 h ago

1

Uhaul performed the worst wiring job I've ever seen. Reno uhaul on oddie blvd......horrific service and communication. 6 calls to these idiots and no call back. Wires dragging the ground behind our trailer with no breaker hooked to the battery.......just shoddy work! Save your money, go elsewhere

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