Information, reviews and public commentary for US companies

 

U-Haul Rental System

Rating
0.245791
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(602) 263-6011
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Pissed - 1 d 15 h ago

0

U-Haul is the most unorganized, unhelpful, and just plain bad at their jobs. Customer service is a complete joke. Has everyone seen the episode of Seinfeld where the take the reservation, but don't hold it? This is an average day for the tools that own and operate U-Hauls. The schedule you and then when you show up nothing is happening like the reservation suggests. Complete waste of time and apparently no accountability.

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Unhappy in Boston - 2 d 10 h ago

0

I rented a van for 1 hour in Boston. There is a $12.00 city fee. It says on the Mass Gov it should be a max of $2.00 if you have it for more than 12 hours, which I did not. I have been on hold for 2 hours trying to resolve it. They will not remove it.

https://www.mass.gov/info-details/surcharge-on-vehicle-rental-transactions-for-police-training-in-massachusetts

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Irritated with Uhaul - 7 d 8 h ago

0

I reserved a truck with Uhaul 3 weeks ago and the day before I'm supposed to pick it up I called to confirm my reservation and after being hung up on and put on hold 15 min I was informed my truck wouldn't be available until later afternoon the next day and I would have to pick it up at a different Uhaul facility in a different city. Moving is stressful and this delays my move 2 days. What good is a reservation if they can't guarantee they'll have your truck available?

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Shawn - 9 d 10 h ago

0

U-Haul is garbage, customer service in the Roswell GA area is the worst. I had several customer service agents hang up on me when I was asking questions about my reservation. That made me wait "10-15" each time to call them to get answers. Was transferred several times and now the closest location where my truck is available is over 30 miles away from me! I made the reservation almost a month ago! No one is willing to help me with this issue. Will be filing a BBB complaint very soon. U-Haul reps are rude and incompetent. When I asked them for their supervisors name they immediately hung up on me. I was placed on hold 3 times when talking to the last rep because their "system went down". I guess lying to customers is part of U-Haul's customer service training. Taking my business elsewhere in the future.

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Lissette - 10 d ago

0

I have been waiting for 6 months to get a response from a Corporate Executive who handles issues arising with microaggressive racist issues at Uhaul locations. I am not the only customer who is a minority that has been mistreated at the Middletown, N.Y. location. The General Manager John Stucco refused service to us because he stated he felt threatened by our response to unsatisfactory service. People who feel threatened by black and brown people just because we make a complaint are displaying microaggressive racist behaviors towards us. His manager and President of the lower Mid-Hudson valley area, Jamie Mapes, sided with John Stucco and never reviewed the recordings of when he said he felt threatened by us. I have pictures to prove that UHUAL did not clean the pick up drop of location when we needed to move and asked for additional time until they cleaned up their location. This is the accommodation that they couldn't make and started the issues we had. This is how long we have been waiting for a response and apology from John Stucco. My fiance threw out his back slipping from the ICE trying to move items. We were then told we needed to rent a truck at another location because John Stucco refused to rent to us, which was almost impossible the same day we needed to move out. Jamie Mapes the area marketing manager gave us the time that John Stucco didn't but wouldn't let us rent from this 211 location so she wouldn't go against John Stucco. We tried the mobile pick up option at another location but the app was not able to verify the driver's license info so we were forced to pick up back at the original location at 211. The 211 location charged me twice for the same rental, I have receipts to prove this as well. The mobile app technical issue and the double charge complaint caused by 211 location made the President of our area, Jamie Mapes put us on an e-alert making us unable to rent at any location. We did not know about this until today when we tried to pick up a truck rental I reserved 2 days earlier. We lost 2 hours of our time and was not allowed to get the rental because of this e-alert. I truly believe Jamie is treating us unfairly because we are minorities and totally vouched for John Stucco when we advised of his microaggressive and racist treatment. I want a Corporate executive that is able to investigate this situation, audit all the complaints against the Uhual Middletown location for the past 5 years, see if the trending complaints are from minorities, to test treatment have secret shoppers who are black or brown male minorities go to this location to see how they are being treated and I want a public apology from both John Stucco and Jamie Mapes for their retaliation and racist mis-treatment. They both need sensitivity training as Jamie Mapes does not believe placing me on e-alerts in retaliation to my complaints is a form of racism. My fiance and I have have suffered stress, embarrassment and have wasted so much of our time, money lost from our business, because of the aweful treatment of both John Stucco and Jamie Mapes. I will be posting this complaint throughout all social platforms as waiting more than 6 months for a response and the most recent insult of this e-alert is beyond degrading. All their complaints should be investigated for the past 5 years to see if this treatment of minorities has happened often.

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Raeshawnda - 11 d ago

0

Terrible customer service and very unprofessional. I dropped my off to have a hitch put on at 7am. My appointment was at 745am. I called st 12pm to check the status of it. They told me it will be done by 3pm for sure. I get there at 530pm and my vehicle still wasn't complete. That very inconsiderate of the customer and the attitude of the service basically I don't care. Still waited another hour with covid going on and sitting in the rain. Absolutely ridiculous.

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Paul Robles - 13 d ago

1

Terrible customer service I had an appointment at 3pm and waited for hour and a half before they even told me that they were going to start on the hitch.

Assistant Manager was rude to me and his Employees in front of Customers, I talked with the GM and the best he could give me was a $15 discount after waiting 3.5 to 4 hours to put a hitch on when I was told it would take 1.5 hour to do it. Uhaul in Fresno Ca on Blackstone & Bullard.

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Anonymous - 13 d 10 h ago

0

very very bad service in garland texas location on walnut and glenbrook this morning

lady there was in a bad mood

no matters at all

she needs to learn more about customer service

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Donna very unhappy - 31 d 6 h ago

0

I have had the worst time ever with your company,Made reservations for 20 ft truck which was to be in Hurley at JJ Quik Mart when I called you because nobody called me you said that I would have to go 30 miles into Wisc to pick up a truck How come the 1st reservation said you had it? The only truck was a 15 ft I asked about a trailer and was told they would give me a trailer 6 x 12 for $1.00 we go to pick truck up and the building was not open I was given phone #s that were no longer in service., spoke to a manager and he said go back at 2 and somebody would be there. Went back to new owners who were not even set up to do u hauls yet and found out we have no appliance dolly and the trailer is not 6 ft from ground it is 3 ft I did not get any discount for any of all the crap we have been dealing with I have had We are disabled and I will be contacting the BBB and an attorney this is total crap

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Uhaul Clarksville TN - 36 d 16 h ago

0

3 years after my ex wife stole everything out of my storage I told Kevin Chambers I no longer wanted the storage especially since the price is too high and they allowed access to someone I didn't give give permission to. Years go by with no contact then all of a sudden I get an email stating I owe 3.5k. I sent screen shots of our conversation we had back in 2017 and called the location but I still get harassed

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Mike - 45 d 7 h ago

0

I have nothing but issues with getting a hitch from

Uhaul in Columbia ct location.i asked for a manager he's always out. I even tried to call for an out straight at the beginning of this night mare. All I wanted was a hitch installed. I have email the service department and then they said April tried to call me. I never got that call. I'm not sure if she was from the store or corporate but I tried to call her and left message like 5 times finally she answered I have her my name she asked to call me back. It's been 4 days no call back. I tried to call her at day 3 left another message. Guess what no return call. I will tell you I'm very upset how they handle issues. Not the way to keep my business. Don't uses them go elsewhere. Poor customer service.

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Timothy - 64 d 7 h ago

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(SPAM)

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D J Whitcomb - 68 d 10 m ago

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(SPAM)

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Kevin L Bates - 68 d 9 h ago

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(SPAM)

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Judas - 71 d ago

0

Totally disgusted with the over $1200 fraudulent charges uhaul charged my credit card without authorization. . Uhaul better figure out a reimbursement or im going to the media as well as the police. Kevin the G.M. at country club and broadway uhaul in mesa, az is a arrogant predator and this isnt over. I will see to it he no longer has this job nor power to charge whatever he wants to peoples cards. Its illegal, theft and we will seek any and all ways to rectify this situation. Are card is still being charged , anither 100 today. Dropped the truck off 2 days ago.

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samantha crowther - 74 d 11 h ago

1

(SPAM)

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Angry Person - 76 d 14 h ago

0

Madison Ave uhaul in Montgomery Al is the worst no one is never there to check you out an I turn in the uhaul there on April 11 am as of today my deposit hasn't been credit back to my card all I been getting is different numbers to call an no one can tell me where my $100 is this really sucks

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Anonymous - 77 d 7 h ago

0

I called the uhaul office on curtner Ave in San Jose CA and asked for a cargo van rental 2 weeks ago and the manager called me and said they had none available and that they can't be taken out of state ,when I called I told the girl I was moving to Las Vegas and that wasn't a problem.the manger offered me a truck for the same price but I still couldn't take it out of state mind you I was leaving Tuesday she was rude and said it wasn't her fault.it is very difficult to rent anything on a Sunday especially a cargo van I will never deal with uhaul again it was very upsetting to know a company treats their customers like this ,I will let everyone know on social.media and Yelp what you did to me so it won't happen to anybody else

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unhappy customer - 79 d 14 h ago

0

I recently rented a uhaul and when i brought it back i was charged 63 miles even thou i didnt go that far with it. The manager at the uhaul place put the wrong milage down on the contract and i should have check it before leaving. I never had an issue in the past using a uhaul. I never had to double check the mileage because people in the past have done an awesome job. When i brought it back i mentioned to the manager that he put the wrong mileage down. He simiply didn't care and didnt bother fixing his mistake. I will never use another uhaul again and i plan on removing my stuff from their storage unit and going some where else that has good customer service. This was at the south broadway location in Rochester mn. I dont recommend going there the manager is no good.

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Anonymous - 92 d 9 h ago

1

I went to get a truck from uhaul and i didnt reserve it, it was given to me upon going there and i notice they said they wasnt dealing with cash yesterday, so upon getting it, i told the guy that i wasnt going to have the truck for like 3 or four hours, when i purchase the truck it was 5:00 oclock so when i purchase the truck so the guy had me swipe 40 dollars off my card telling me that was the cost of me purchasing it, so the next morning i come in to see if there were any additional charges and the guy took money off my card without even notifying me which came to 163 dollars, so i have a problem with them just going in my account without even notifying me brcause i put the gas back and all i can really see is them charging me for the mileage cause thats the only thing i went over, but i didnt even have the truck 24 hours and they taking 163 out of my account, you can reach me at (hidden) Cecil is my name

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Bradley - 95 d 11 h ago

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(SPAM)

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Sonya Unger - 121 d 6 h ago

1

On February 22.2020 my fiance and i was separated and he was taking everything i owned away.leaving no whete to go.i paid for a rental storage in speedway indianapolis indiana.46226 on lafeyette rd and 30th st. The d's ay i paid for my storage unit i move my belongings in paid for everything even pad locked they said i had to use one of theirs.only not my own..by 4pm on that day i moved most most of my jewelry clothes make up hand bags beyond and some..understand that night no help from front desk now to get in storage via 24hr access they kept denied my access i waited a few days to grab a little clothing.my storage lock was removed placed on a nother storage nect to mine.and a gold square pad lock with electical tape was placed on mine unit so finger prints from workers wouldnt be traced back to them..uhaul has convicted felons working for them.stealing doing as they please. When i notice storage lock and everything was wrong.thwy had attitudes.phone texting.ppl.claim to be workers leaving tools being removed from property and such.i asked rhem for a police to search video they said there not calling dispatch for thid disrespectful matter that i need corporate called.and go from thier there stealinh2 from ppl.with experience stuff and sellinh2 it all over Indianapolis indiana state.ive got no help.i want my stuff back and everything ive had tooking.my stuff is on face vook being sold craigs list offer up and let it go marce.and other web sites coperates need to call me as soon as possible.about this matyer or theres hell to pay over thpusands of dollars in jewellery coins make up and such is gone for dopw addict lowlifes i wont stand i want coperates called

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Pete Paul Webb - 126 d 10 h ago

0

My name is Peter Webb and I just want to say that I just had the worst customer service experience at you Ambassador Caffery location in Lafayette, La. Today I went to this location as I always do to have my propane tanks filled--There is a sign at the fill location that says press for service, which I did. After waiting for 20 minutes I walk inside to see if there was someone I could talk to, realizing that they were very busy I return to the fill station outside, I continued to wait until I realized that there were people arriving after me that were being served. I spoke to a person that told me that the manage who was checking in a truck could help me.. I walked over to the truck that he was checking in and asked how I could get some help. He was very rude when I ask him and he told me that I would have to go inside and waiting in line that there were customers waiting for service. I told him that I had been waiting a long time and that the sign outside says nothing about standing in line. I told him that I to was a customer, but he reacted like oh well you are just a propane customer no big deal...Well I just everyone at Corporate to know that today I may have been just a propane customer, but I also manage a cabinet company that has occasions to rent trucks, but I can also assure you that I will NEVER rent or recommend U Haul again. My son is getting ready to move to Texas and will be in need of a 26' unit but I can tell you for certain that this lowly propane customer will tell him to rent elsewhere. Please understand that I also deal with the public everyday and I would have been more than willing to stand in line and wait my turn had the sign posted outside would have indicated that that what i needed to do. A simple sign would have avoided all of this. I can only hope that this reaches the right person and something done about it so that this will not happen again

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Peter Webb Sr - 125 d 12 h ago

0

I get the feeling that none of these complaints get to any person----

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Anonymous - 127 d 5 h ago

0

Staff at the Naugatuck, CT location were extremely unpleasant and unhelpful. Over 2 hours and 2 phone calls to customer services hours to drop off a rented vehicle is completely unnecessary.

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