Jeff at the Keene N.H. office who is one of the rudest people I have ever spoken on the phone with, informed that you can not rent a truck overnight, and definitely not for 4 days. He rudely stated that u hauls were not storage units and that you cant use them to put stiff in for the night.... His fleet of u hauls are meant to be used on two or four hour trips .
So Penske it is..............................
I went online to buy a trailer hitch for my vehicle. I put in all the accurate information. The price came up and I paid online, and made a reservation at the Niles, IL location (7644 N. Milwaukee ave).When I arrived at the location, I spoke with Luis Perez who appeared to have an attitude from the start. He seemed upset because he had to install a trailer hitch, which I believe is his job. When he pulled up the order, he said the price did not include the wiring. I pulled up the order on my phone and it showed that I had paid for the wire warranty and the wire installation. If I paid for that, why wasn't the wiring included? he said " I don't know what you did online, But it is $154.99 more" I told him all I did was put my vehicle information in and your system did the rest. Now it went from $351.24 (which I already paid) to $526.23? Then he said "do you want it or not, I don't have time for all this" Then the other guy who was working there puuled up the trailer hitch with the vehicle information that wasn't even mine and said that the hitch was even more money and it was a different hitch. i explained to Luis that the information wasn't even my vehicle. he said," we are going with the information that his co worker pulled up , that's it!! If you don't want it done, then you can get out" I was totally shocked by what he had said and I asked for his name. he said " none of your business". I told him I wanted a refund. He said "you need to leave now and I will try to get around to the refund later". I told him I was not leaving until I get my refund now. He proceeded to give me the refund after he realized that I wasn't leaving. I Told him that I was contacting the manager of that facility and corporate. he said " I don't care what you do". I only got his name from the invoice for the refund, I received. This was the worst experience I have ever had at any establishment. This person really does not like his job and it shows. I have been doing business with U Haul for many years, but I can guarantee I will never do business there again.
Contract # 20208465
Made a reservation to rent a van in our town as a day rental. We were to pick it up and deliver it back the same day to the same dealership. Van was rented out from under us (by Uhaul) the day before we were to picked it up. Uhaul tried to get us to drive 200 miles round trip to get a van. We said that is not possible. Got uhaul to transfer to another Uhaul dealer just across state lines but a LOT closer. Uhaul decided this had to be a one way trip at $180 instead of $40 and REFUSED to work with us or fix anything. We have called coorporate and they see to care less about people. Needless to say, I would NOT recommend Uhaul to anyone ever.
PS... North Dakota marketing region's customer service was ABYSMAL, in particular Missy in their regional office. She was less than helpful and cared not one whit about trying to solve this problem in a fair and equitable manner.
PSS... Amber in the Montana marketing region customer service office was very helpful however. She listened patiently to my complaint and worked to find me a truck in a different location (a little farther away than I wanted to drive but... ) and charged me just for the in town rate. (A+ for Amber)
Uhaul performed the worst wiring job I've ever seen. Reno uhaul on oddie blvd......horrific service and communication. 6 calls to these idiots and no call back. Wires dragging the ground behind our trailer with no breaker hooked to the battery.......just shoddy work! Save your money, go elsewhere
U-Haul has now apparently ripped me off for all of my belongings in storage; or, if they received a court order to surrender my property, they will not confirm or deny same, and are leaving me in the complete dark as to what is going on, with the local Manager, Zachary Havens, in Kalispell, Montana, failing to respond to my email messages at all. At this point, unless U-Haul corporate responds and gets this straightened out, letting me know what the complete disposition of ALL of my property in BOTH of two storage units at that site is, I am taking legal action(s).
Postscript: Also, Zack and that branch of U-Haul in Kalispell, Montana, is also evidently failing to charge me for my storage units anymore, the small one since December 2018, and the larger one beginning the end of March 2019, still without informing me ABOUT ANYTHING and/or what the disposition of my storage units is. That branch has also consistently overcharged me almost every month since at least August 2018. I send Zack complete copies of my credit card statements showing all of the overcharges, and he still hasn't send me ANY refund or credit for the difference(s) between what I was actually charged, and what I was supposed to be charged. This has been going on for over two months now; and, even after Zack said on the phone that he would straighten it out, NOTHING has been done, and I NEVER hear from him. I have thousands of dollars of personal property there (or that was there); so, was I charged for empty storage units for several, if not many, months? I've asked Zack repeatedly, "What is going on?", but again he never replies at all, even after he told me to email him directly at his company email address, (hidden) . PLEASE, SOMEONE, let me know what is going on. Thank you.
we got a tranport trailler that was NOT in compliance with mto ottawa with a new subaru impressa.... the lady in dagenais mtl coudent beleaive that the trailler was still ouk up on the truck... #safety spring..... it put my son in grave denger of loosing the load and endengering other lives i did put a complain in.... they told me to have a nice day and hung up do not try to reach head quartors in utha ass there is no contact!!!!no choise but to get lawer and go frome here.... f_uhaul
Sadly, March 27th, 2019 marked the end of my contractual and working relationship with Uhaul as the main supplier of my firewood company's rental truck. As a regular and religious renter at the Tilton, NH Uhaul location, I spent around $500 per week on average to rent their pick-up truck. I also rented a few of their box trucks and a trailer in the past. I always took out the insurance on every rental, even trucks that were beaten to Hell before I got in them. Employees constantly told me how smart I was to always take insurance, and I only ever paid two deductible payments of $150 in over two years of renting through this location. During the bulk of the time I rented from the Tilton Uhaul, the staff running the shop were top notch with customer service. I became fairly friendly with everyone working there, and they always made sure all my needs and concerns were addressed. I also tried to take the best care of the vehicle as possible, and I often would get it back after one use from someone else, and it would have a new x on it (indicating a vehicle damage report was done) from someone else damaging it. I even took it to the car wash about once a week when I had to bring it back clean. Even when it didn't have to be clean and I was taking it right out again, I cleaned the interior, the bed, and took it through the car wash. So, eventually because of weathering, road use and the car washes, the uhaul decals began peeling. You can imagine my surprise when I brought it in after a typical week of renting and was first told I could not rent anymore and then given a bill of over $1300 for one week's rental fees and over $750 in damages they tried to claim, even docking me for the decals which only began to come off because I was trying to do a favor for Uhaul in keeping their vehicle clean. Those car washes also have a special polymer blend that is applied to the car that protects it from the paint getting surface scratches. So I did them a real favor applying that stuff week after week to protect the vehicle's finish. The part of this story that really grinds my gears is WHY the nice folks at that Uhaul location suddenly turned into my worst nightmare. They talk to me all the time when I go in there, and they informed me the bosses were there that day and were very angry with the amount of damage all the vehicles were taking. These perfectly good people did not want to do this. They were basically preparing me for bad news as soon as I came in, before they even checked the vehicle out. They were forced to change their policies and procedures in the middle of a contract to screw me over just to please their bosses. I don't blame those good people who had to be the messengers. I blame the bosses who put the pressure on to make me a test case for experimentation of a new policy to shaft loyal renters. I blame corporate greed and bad business practices. I've watched Uhaul try to impose their will on the shopkeepers at this location, and the employees shared all their frustrations with me regarding constantly changing modes of doing business being forced upon them by higher ups. The two bosses who set upon those employees and intimidated them enough for them to come after me and charge me through the roof will answer for their actions in a court of law in time. For now, I will let the court of public opinion take over as well. If you're reading this, I would advise against doing business with this kind of operation that would alienate their best customer in such a vile manner. Over the course of my rental experience with the company I paid at least $6,000 in insurance premiums, and they want to nickel and dime me the last time they say they're going to rent to me? They want to nail me for everything including decals that deteriorated due to weather and taking the truck dutifully to a car wash every week?????? How is that fair at all??? I currently have a Better Business Bureau complaint in motion and did have one conversation with a Daniel Guilmette out of Manchester, NH. I am told he is one of the bosses who mandated the treatment I received yesterday. If you are like me and do not appreciate corporate interests trying to hurt good people, contact Daniel at (hidden) and tell him what you think about corporate greed and what it does to hard working little people like me.
Car was damaged putting on tow hitch in Massachusetts company is giving me the run around so disappointed will never use them again
And calling this number above doesn't get you anywhere!!! I have call records where I've had to call uhaul and uhaul scheduling over a dozen times!!! Stop being a pencil pusher and call customers back!!!
I'm BEYOND angry, stressed out, and working on contacting an attorney!!! You people have put me through Soo much nonsense in the last 2 months, it's unreal!! Even caused me to start smoking again after 8 months!! Everyone has an excuse, noone returns calls, AND you are trying to charge me an arm and a leg for all this stress!!!! AND I STILL DON'T HAVE MY STUFF!!!!
Folks, RUN far away from uhaul..there are so many companies out there..I wish I would have used someone else!!!
This is the worst company in history of shitty companies!!!!! It's unreal really. I have never written a review before on anyone. But I will be writing every review/complaint know to man on this piece of shit place. At moment I too am too pissed off to write the review at this time. Need to meditate or some shit first and then I'll be back. USE ANY OTHER COMPANY IN THE WORLD EXCEPT UHAUL!!!!!!!!!!!! And save yourself wasted time, money and stress!!!!!!!
I completely understand your expression I had the worst experience ever,, they need to train their employees they are the worst. First and last time I rent from them. They charged my card twice for different amounts $332 and $312 now they say I have to wait five days to get refund... Worst bussines ever!!!
APPARENTLY THEY DON'T GIVE A .... ABOUT COMPLAINTS, NOR RESOLVING CUSTOMER PROBLEMS - Too upset to write the review right now.
OK, so my brother had rented a truck to move and used my card for the deposit of $65. They said nothing else would be charged because the rest will be paid cash. For the next three days the snow and ice hit our area. The office told my brother that due to not being able to drive the truck he wouldn't be charged for those days. So when the truck was returned to the havertown office, they tried to charge him the whole amount. He explained to the lady at the office to call higher up because he was only to be charged for 2 days. she got very rude calling his wife a b***ch and him a n****. The cops were called. I was on the phone with my brother the whole time. They refused to take his cash and sent him on his way. Well that was March 7th. Just yesterday Uhaul hit my card for $385. They will be hearing from my lawyer. And the woman that came out her mouth like that to my brother and his wife still has a job. Hmmmmm
I rented a 26 ft uhaul from Early TX 76801 my receipt was 342.75 because I got safe drive insurance and anot appliance dolly. They charged my card 410.07 couldn't call because they closed immediately after. WTF Erica Nicoles
Ms. Nicoles, did you use a prepaid debit card? If so, the issuing bank charges a 15% surcharge which is returned to the card after your contract closes, i.e., you have returned the truck. You should call the number on the back of the card and ask them when you'll get the money back. U-Haul does not charge the fee; the bank does.
We rented a U HAUL $19.99 Truck and a tow dolly to go from Taylor Michigan to Flint Michigan. Now the truck says right on it that it rents for the above amount and the tow dolly rented for $74.00. So when I do the math that adds up to $93.99. We did not purchase the insurance or any other additional items. When I add the 6% sales tax, the tax is $24.43. that still only adds up to $118.42. We filled the gas tank back up so there was no extra charge for gas. So please tell me why and how can we ended up with a $212.00 bill.
That move is a one way trip, involving one rate for the truck, one rate for the tow dolly, an environmental fee + tax. If you were told something else at pick up or simply don't agree with the charges, you have to call customer service and file a complaint. Someone from management will investigate the situation and call you back within 3 business days.
This morning at 8:00 a.m. there were rats moving about it the storage unit 2263 immediately upon opening the door. I spoke to Eileen about the matter around 10:45 a.m. after I had to rearrange my things because of this issue. I will be contacting Don Thompson (the go to person before speaking to the insurance company) about this situation. As you all know that this location had a rat infestation last year this same time. I found 300 plus rat droppings in my unit last year and now a few more. I expect to be moved to another location at the company expense. Don you have only contacted me once after I left you around fifteen messages and that one message was negative. Please contact me via this email; as you can see below your company believes that I am receiving correspondence at this address; therefore I look forward to you contacting me this week. Thank You! Carol Thomas
I HAD A SIMILIAR EXPERIENCE...SEE ABOVE...WE SHOULD BOYCOTT U-HELL #U-HELL
You didn't mention the location.
Uhell/U HAUL- I rented a storage unit in New Brunswick Nj , March 2018... from this point on ... I HAVE BEEN IN U HELLLL... I RELOCATED TO GEORGIA FROM NEW JERSEY AND WHEN, I returned in June of last year...my personal items were infested with rats and I had to discard all of my personal bed linen , sheets, comforters and new therapeutic mattresses due to the fesses and rodent urine all over my personal effects. I informed the management Lee of my losses and she stated to file with my rental insurance Liberty Mutual, they denied my claim stating the facility is responsible for a rodent free storage. I continued to voice my concerns and finally in DECEMBER OF LAST YEAR 6 MONTHS AFTER MY INITIAL LOST.. THEY AGREED TO SHIP MY REMAINING ITEMS TO GEORGIA, OFF SETTING MY LOSSES. WITH NO COMPENSATION TO ME. NOW TO ADD INSULT TO INJURY WHEN MY PERSONAL EFFECTS FINALLY ARRIVED TO ME EVERYTHING WAS MOLD INFESTED...THEY ACTUALLY BROKE THE UBOX AND EVERYTHING WAS WET AND DESTROYED...I HAVE BEEN FIGHTING FOR A YEAR AND THEY OFFERED ME PENNIES TO REPLACE MY LIFES MEMORIES AND PERSONAL ITEMS... I HAVE HAD TO SHOP AT GOOD WILL TO REPLACE THE TV'S THAT WERE DAMAGED IN MY MOVE..... THIS HAS TRULY BEEN A U-HELLLLLLL.... I WANT A RESPONSE FROM CORPORATE OR I WILL GO VIRAL WITH THE VIDEOS AND IMAGES OF MY LOSSES ....!!!!!
The only 26 ft. truck that was available for rental in my area on 3-14 was in horrible condition safety lights on the dash including battery and coolant and the brakes were shot. I called the location Adams Truck repair to let them know the condition of the truck the lady replied we know your ok to drive...this is just the beginning of the nightmare...couldn't return it 3/15 no drop off box for the key took it back home. The truck got stuck in the mud I had to call Triple A to remove it with a heavy duty tow because I was told that it wasn't covered with Uhaul and I would have to pay (please note safe move specifically covers a tow) this is at 3am 3/16. I went to return the truck at 1:30p the place was closed. I called customer service in 3/17 to let them know what was going on told the lady everything she assured me I wouldn't be charged. Monday got in the truck the friggin box would not start...road side assistance told me they would send a team out to pick up the truck...then called me back to tell me that would cost to much for the company and they would in fact need to jump it I let the person know I was on my way to work thinking a team was coming and we could try for early am... They were 2 hours later that the eta that was text to me but it was jumped I returned it and let the lady know please read the notes I should only be charged for Thursday Friday well as you can guess she charged me for all the days I called Adams Truck and Tow the lady tells me She called customer service and was told to charge for all days...I called customer service and still got rammed get this I had to accept a credit back for 2 days not 3 if I wanted all three days it would take longer a file would have to be created and sent to regional manager. I was a customer for over 25 years I will looking for other options next move or storage