Information, reviews and public commentary for US companies

 

U-Haul Rental System

Rating
0.666667
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(775) 688-6300
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Adrian Meade - 4 d 17 h ago

0

Was scammed at your Helotes site in San Antonio Texas. Please contact (hidden) to further discuss .

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God's Child - 41 d 3 h ago

5

First of all...all ya'll bad reviews concerning U HAUL should stop. The cursing is terrible. With your attitude like that you probably going into the store with an nasty attitude already. Where is that coming from, home, work, family issues, spouse community, children . If you walk in the store pleasant and communicate what you came in their for without attitude than you will get good and polite customer service support. I've been in line and seen and heard many of you curse, disregard disrespect an human being just as yourselves. Alot of you act like you can't read the signs on the panel so I find that is your reasons for you being upset in the first place. Half of you don't want to sign your signature because you can't write. So now you're mad with the world. And alot don't have a clue how to rent a truck nor a car and that's ok, just say you don't know, but don't go on the customer service Rep it's not there fault you dumb as hell. Ya'll some dumb ass mean people. Let's tell the truth. And video they got you on camera when you pull up and park and when you come inside the police sees that too. And when you call on the phone everyone voice is recorded. So they win regardless how you may look at it. That's there job so STOP acting like you're crazy stand up straight and speak like you have been educated. I'm a shame of our blk people acting like they don't have no sense it's embarrassing and it should be to your children, parents and self. Repent ask for forgiveness to God first then those that you may hurt along the way. And read the BIBLE ACTS 2:4 AND ACTS 2:38....GET SAVED AND GET JESUS IN YOUR LIFE AND HEART. JESUS IS SOOOOOON TO COME BACK WATCH! !!....REAL TALK...BLESS EVERYONE UNDER THE SOUND OF MY VOICE. I PRAY FOR YOU! BE GOOD AND FREE GET DELIVERED IN JESUS PRECIOUS NAME AMEN!...AMEN!

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you suck? - 11 d ago

you must work for Uhaul or blowing someone that works there

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One Pissed OFF customer - 11 d ago

Hello,

First of all I would like to say Thank you for having Great service all these years i have been renting from Uhaul. We rent 5-7 times a year for pickups and delivery from Uhaul. We recently rented a truck yesterday for a delivery pickup at the airport. My partner picked it up from Uhaul about 2 blocks from our office. I drove to the airport to pick up our shipment myself with him in the truck with me. After the delivery, we both returned the truck to uhaul. The first thing that came out of the manager (who's name was Michael) was " you are gonna have to pay for that". At first i was thinking that he was joking. But then i ask for what, and he pointed out to the roof of the truck. so i said that isn't possible since there was nothing that we could have hit from the Uhaul to our office and at the airport since we picked up where big rigs where picking up. so there was nothing in the way that would have been lower then the truck we were renting as i tried to explained to him. Before i could finish he called me a LAIR. i told him i would own up to my damage if i have done it. He wouldn't listen to what i have to say and called both of us liars on multiple occasions. I ask him to look at the damage and see if it was fresh and check for residues but he refused, insisting that we must pay for the damage. The damage was only about $160, which we do not mind paying if it was our fault. He could have over looked the damage when it was checked out, but the problem was he called us liars to our faces and told us we can never rent from that location again. If thats the way he does business, then i wouldn't want to rent from that location ever even if it was 2 blocks away. We are in California, where there are multiple truck rentals in the area, but we chose that location for convenience and we had always had good real experience with uhaul. If this is how the managers at haul treats customers, then i would rather travel further and take my business elsewhere with another company. I just thought you should know how your employees are treating your loyal customers.

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Disgruntled customer - 14 d 32 m ago

0

What a joke of a company!!!! Rented a truck for a day for the guy to tell us one drop off point only to have printed another on the contract after saying he couldn't even pull up a location in that area. Dropped the truck where told and now I get a bill (2 1/2 months later) from a creditor claiming we owe them $371.45 for overage charges because they didn't pick up the truck for an additional 5 days after it was dropped!!!! Same company owning same storage facility only a 15 min difference in cities. Still, no one called us and didn't send us a letter either asking about the truck. We only get a letter in the mail from a credit agency which means it's been reported on my husbands credit even though they didn't make ANY effort to try and contact us themselves! I am beyond PISSED and will NEVER use or RECOMMEND this company to anyone ever!!!!!

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Anonymous - 17 d ago

0

Never go when your in a hurry. It takes over an hour to get out of there. Even if you pre check in. They never give you the same truck as on your contract. General manager Joe at the Bradenton, Fl has the worst people skills and has no management skills. I guess that explains why his staff is lacking training. He needs training.

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Lynn - 23 d 18 h ago

0

It's a crying shame what you, a corporation charge!!!! My mother passed away a year ago and now my father is moving closer to me. He is appx. 135 miles away. U-HAUL wants .99 a mile PLUS day charges for a medium size truck!! NOTE: He's on a very fixed income and we are as well...that is over $200.00 for us for one trip, not to mention a possible second trip!!!! We were SHOCKED at this cost!! Why a milage so high if we purchase the fuel? I realize wear AND tear etc but that's what the day cost should cover! I hope you are pleased with your year end profits ASSHOLES! WE ARE GOING ELSE WHERE

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Luck to belive! - 43 d 11 h ago

0

Your company socks at customer service.

And a hole lot more.

Fucking over customers is pretty much insane!

The dangers for your customers is off the chart.

I have it on video. Please fix the faulty equipment before someone else gets hurt! Or worse.

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Pete Jones - 41 d ago

0

This is true they suck at c.s. I have had the most horrible time with there tile changes as you go. Day in and out I used to up sell them. FUCK THEM assholes and some douche that claims to be the manager Eric whatever your last name is.

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Kim vogel - 48 d 4 h ago

0

I was a long term UHaul customer but I will never use you again. I scheduled a 6 x12 trailer for pick up 27 September and a few hours before I was to pick up my trailer I was texted that no trailer was available in my town. No options were given other to get one from another town. As I had movers scheduled (hired through uhaul), had taken time off work and was to leave the following morning, I was in a difficult situation. I was moving from Corpus Christi, TX to Eastport Maine. I made the unfortunate decision to rent a Ubox (which was several thousand more than my trailer). Because of time, I had to hire 2 more movers and myself, friends and the movers packed my items in our vehicles and took them across town to the Crosstown/Port location. Initially the assistant manager informed me I could only access the boxes until 330 and it was slightly past that. I explained what had happened and said that was not the answer. He eventually got the boxes but said we had to finish by 7 as uhaul did not allow overtime. We could not possibly finish by 7pm as we had to make multiple trips across town during rush hour. So I made my last trip on the 28th. I sat with the manager at the Crosstown location trying to correctly sort my final destination. I was now hours behind schedule leaving. I left it all with him after being given a 10/15 guaranteed delivery date and I paid for my box rental. On 6 October I checked the status of my items and found no evidence of shipment. I proceeded to make 15 calls over 6 hours to uhaul getting virtually nowhere. I was told multiple things, transferred around, given Bali Fernandez to call all to no avail. I could not reach the store until finally the end of the night I reached Joe Medina at Crosstown who informed me my items had not shipped but were due out Monday. Mr. Fernandez never returned my calls. On Monday, I still saw no evidence of shipment so I called my assumed destination here in Maine (I was still unsure where my things were going) and spoke with Peter in Surry and finally now had the only person in the entire company who seemed to be competent and willing to help me. He did some investigation only to discover that back on the 27th, the day of my initial order, my shipment was cancelled by someone (certainly not see) and no new one was made. This may explain the reason I received an email from uhaul on the 28th telling me my items "arrived" at their destination in CC. I had phoned uhaul that day and was told not to worry about that. It was only on the 9th that I was told my items would now ship Tuesday the 10th with a new guaranteed delivery of the 21st. On the 21st I raceived an email from uhaul explaining that my storage rental would be due on the 28th for my items in CC at the crosstown location. WHAT????? I phoned uhaul again with no results and once more eventually called Peter in Surry. He said I would not be charged and that he would again try to find my items. At about 330 that day, I was phoned by Peter and Roberta (?) from transpiration in Main both phoned me to say my boxes would not arrive and was given a 3rd guaranteed delivery date of the 27th. I sent a very unhappy email to which no one responded explaining this situation. At this point, I do not have my items. I need my items and I believe that I should be financially compensated as from my original guaranteed date of the 15th. I do not expect to pay you any further money as none of this was my choice or my fault. The lack of organization and communication is appalling to say the least. You have very personal items of great value to me in those boxes including the ashes of my mother. You have my clothes, winter clothes and I am in Maine. I cannot believe this experience. You should all be ashamed and I will post this on every site I possibly can as nothing is getting your attention and aside from Peter in Maine, no one has assisted me.

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Mrs. Fotis - 59 d ago

0

My experience with U-Haul was a NIGHTMARE!!!

I WILL NEVER USE UHAUL EVER AGAIN!!!

CALI TO ARIZONA! REALLY!!! A 5:30 TRIP TOOK ME DAMN NEAR 9 HOURS!!! TEN FRIGGEN MILES UP A HILL!!! I TOLD UHAUL B4 I LEFT THE TRAMNY SOUNDED LIKE IT WAS STRUGGLING! BUT THEYD RATHER SEE ME & MY HANDICAPPED HUSBAND ON THE SIDE OF THE ROAD WAITING FOR ROAD SIDE ASSISTANCE FOR AN HOUR JUST TO PICK UP THE PHONE! THEN WAIT ANOTHER 3 HOUTS FOR ASSISTANCE IN THE HOT DESERT! WHAT A FRIGGEN NIGHTMARE!!!

I WOULD REALLY FIX THIS SHIT CUZZ FROM TALKING TO OTHERS AFTER ARRIVING IN ARIZONA... SOUNDS LIKE UHAUL REPUTATION IS IN THE DUMPS!!!

PLEASE CONTACT ME!!! MY NIGHTMARE OCCURED ON OCTOBER 1ST* ~ TODAYS THE 13TH~

SHARI FOTIS

(hidden)

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Angry Customer - 60 d 27 m ago

1

horrible customer service. computers down. Can't help me at all. Won't take the payment, but will still try to charge a late fee i'm sure. already called 3 times today from work. what a non-productive setup.

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JIMMY DICKENS - 60 d ago

2

Is system back up yet trying to pick up uhaul and i need to get to destination by tomarrow

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Carlos Silva - 85 d 17 h ago

Hi my name is Carlos Silva from Miami Florida i purchased a hitch and rented some equipment from U-Haul in Little Rock Arkansas and the person working on my car was a Steven Braun his employee number 74200 5 he had great knowledge of his job a true gentleman and went out of his way to make sure that we were happy with the job and that the Equipment Works the way supposed to work wanted to call and thank you guys very much for the outstanding performance from your employee thank you

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Anonymous - 135 d 16 h ago

0

Do not rent uhaul from bennies baitahop! Willis tx! Clerk tried to rape me and according to sheriffs office the clerk named Mohammad heussain has done this to two other females! I'm the third victim! Worst experience of my life and I'm very traumatized! Hate that uhaul doesn't know their contractors history! The field manager yesterday was unethical and told me that there were other families that needed to rent that uhaul! Instead of being concerned that I was molested in the store and traumatized! I was told this after another field manager told me I was allowed additional days no charge! Vehicle was turned in at a different location and I was charged 655.00 bucks today! Grant it they said they were gonna take charges off, but now I'm without money in my account because of this! Shame on the field manager for caring about other families and sales, and not putting my needs first! This has caused me a setback from getting my personal things done in a timely manner!

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