Information, reviews and public commentary for US companies

 

U-Haul Rental System

Rating
0.255556
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(602) 263-6011
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Amber B Skylar - 6 d ago

3

2 days before a long distance move (east coast to west coast), a person called me "we don't have your tow dolly". I made the reservation 30 days prior, went in 6 days before, and the the person who called from traffic department made it my problem.... saying "we don't reserve equipment, its always on the move". This is 2020 and we live in a digital environment where we can coordinate, organize and manage traffic. We book flights, bus trips, boat trips, etc. and it sounds to me like they need to hire quality people and train them, provide them tools, customer service problem solving skills, technical training and utilize modern system software programs that allow staff to help its customers. But I can see from the rich man's annual revenue - he doesn't really care. Doesn't have the work ethic this country once had. Train, care, support employees which support our families which support our nation.

Fortunately for me, I called into the contact center and spoke to a capable, reasonable, intelligent, problem solving human being that used her intellectual to calm me down and provide solutions. Im quite sure her mother and father taught her that, because this company doesn't provide help to its employees. Her name is Jackie from Georgia call center. Because of her I gave a 3 stars.

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Jonny - 7 d 17 h ago

0

I know you all hire felons didn't know. Good to know you hire people with drug convictions and are on salary smh sad day for Uhaul. Ryan Johnson candler Rd Decatur ga

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Ms. Chaidez - 11 d ago

0

I had a traumatic situation happen to me. I had a truck rented out under my name and some random thieves drove it around never returned it and U Haul could not release any information out to me.They would not release a plate number! I was so nerve wrecked and they could not help me with nothing. They told me that the police had to inquirer; I do not understand WHY?? Thank goodness for the police! I hope they can release the information to them! Then they tell me that I am giving a false statement over the phone! after I had filed a police report. I was so mad; this is so unprofessional! I was so confused; I am now responsible for a 25,000 truck that some thieves pulled out under my name! I just do not understand why if I "Supposedly" rented out a truck; couldn't pull out information out about that specific truck "I" rented. I guess they do not look at the photo and payment card properly when they rent out expensive vehicles at the Cudahy CA location! I hope this does not happen to anyone else! I am in the process of coping with a case of identity theft; it is so horrible.

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Robert Parrillo email bobparr22 - 13 d 18 h ago

0

I rented two rental Units with Uhaul Moving and Storage Rte 9, Toms River, NJ08755 for over four years and never had any good

service and nother but disrespect towards me and my dedicated patronage and of all the money I spent over $1000 per year. And never have I ever been late with payments to the two units I rented there. I sent through my bank auto bill payment inwhich I set up for Unit C006 and Unit D038. This Uhaul Br. couldn't applied credit to my acct. because they mixed my business check o$85.25 and batched it along with the other personal checks and it could not get credit to my acct. by your check processing center. This a poor example of job performance by the GM, Brandie Denora, who can't delagate responsible

authority. And in the mean time, I am receiving emails left and right threatening with "level three notices" to lock me out of my contents and to be sold off at auction. Over four years that I have been renting these two units, I haven't been receiving my receipts sent to me via email and I have complained over and over. Would you please send me the email address of Brandie's regional manager's email address. He should be fired also because he is aware of me not receiving my receipts

and is probably aware of this situation and has done nothing to cure this situation who is solely at fault here.

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Robert Parrillo email bobparr22 - 13 d 18 h ago

0

I rented two rental Units with Uhaul Moving and Storage Rte 9, Toms River, NJ08755 for over four years and never had any good

service and nother but disrespect towards me and my dedicated patronage and of all the money I spent over $1000 per year. And never have I ever been late with payments to the two units I rented there. I sent through my bank auto bill payment inwhich I set up for Unit C006 and Unit D038. This Uhaul Br. couldn't applied credit to my acct. because they mixed my business check o$85.25 and batched it along with the other personal checks and it could not get credit to my acct. by your check processing center. This a poor example of job performance by the GM, Brandie Denora, who can't delagate responsible

authority. And in the mean time, I am receiving emails left and right threatening with "level three notices" to lock me out of my contents and to be sold off at auction. Over four years that I have been renting these two units, I haven't been receiving my receipts sent to me via email and I have complained over and over. Would you please send me the email address of Brandie's regional manager's email address. He should be fired also because he is aware of me not receiving my receipts

and is probably aware of this situation and has done nothing to cure this situation who is solely at fault here.

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Della J Evans - 15 d 11 h ago

0

Yorktown Virginia gave us a truck with no gas and an unsafe , unfit for road trailer to pull with a 10 window to prepare.We took pictures and saw nice newer trailers around. They want this outdated horrible trailer off the lot since it was 1 way. 50 minutes into the trip and a tire blew. How we survived is a miracle. Roadside service came and was shocked at the condition it was in. The driver filed a complaint when the truck arrived in the state. to date, the manager has blown off 2 days ignoring us in hopes we disappear. The car behind us narrowly missed getting hit with flying debris. 2 tires had to be replaced. Tires needed aired up. it was a mess.....don't walk....ran away from uhaul. once you leave their lot, they don't care. NOT AT ALL. When we called them telling them what happened ( Yorktown , Virginia) she merely said "sorry". They hooked it up and considered it road worthy.They will happily kill you and yawn. I am very disappointed in them as a company.....

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Edward Shoen/ ceo - 21 d 4 h ago

0

(SPAM)

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Debra Giammarino - 21 d 13 h ago

1

My name is Mrs Giammarino

I have a complaint regarding 1 Scott parsons frerom u haul in chicopee ma.he has been harrasing my friends roofing business beau heburt.he Scott parsons drives to where they work and takes pictures and yells obscenities. And keeps calling the building inspecter. This hasent been the first incident either.please control this employee. He has issues.and is not a stable individual.

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scott parsons - 21 d 13 h ago

0

I have a complaint aganst Scott parsons from chicopee ma u haul. He has been bothering and harassing my friend who has a roofing business.he comes by where we are working and takes pictures and swears profanity.and threat s to call the building inspector on them

please control your workers.I feel your worker has to much time on there hands,if this continues I will have to file a harrasment order against u haul.

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Hadas - 32 d 10 h ago

0

Hi I need your help urgently I recently rented a truck and my boyfriend drove it across the west coast moving to Los angeles and then back to Seattle . He ran into Alot if problems along the way which held him back in schedule. He returned the truck late and owes on my name over 3000 now he cant afford it . And I know for a fact over time he will pay the problem is chehails WA location they are committing alot of illegal actions !!! Uhaul is not allowed to keep property that belongs to a customer hostage!!!! Even if he owes 10,000 its illegal!!! Call me back ASAP tomorrow morning p look please so you can fix this horrifying situation. The representative Kelly and her manager are acting outrageous!!! I have a record call (my phone records automatically) of course I told ahead of she is being recorded Anyway I called her to try and resolve the situation and she cursed me yelled and hung up a few times !!!! I was embarrassed for her and for uhaul that this is what represent such a big company!! P L E A S E A C T N O W !!!!!! get the property back to their lawful owners and fix this discrimination and torture she is putting us under . And of course fire who you need so this sick illegal ego game does not happen again!!!!! Hadas (hidden) Please call me by the morning Or I will have to get my lawyer involved!!!!!! I'd rather not go that route !!! Let's resolve things peacefully and please stop the illegal activity going on in that branch!!!! UHAUL CHEHAILS- 1201 NW Louisiana Ave, Chehalis, WA 98532

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Kevin Taksas - 51 d 17 h ago

1

This is the 2nd time I hav rented a cargo trailer and they messed it up. The first time they gav me a regular trailer instead of a caro trailer. I dealt with it accordingly. Yesterday I rented a cargo trailer again. Tried to pick it up earlier, called them and they said it was available. I get there and they cant find it. They tried to rent me a trailer instead but I needed a cargo one. I hav rented multiple times from them and I also hav a storage unit and all they can say is I'm SORRY. It's very frustrating when you expect something that you rented and confirmed on the phone..

Location is on Jefferson, Murrieta CA

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Glen K LaConey - 58 d ago

0

Normal storage access hours for Elmwood U-HAUL in Columbia, South Carolina are: Weekdays and Saturday: 7am - 7pm, Sunday: 9am - 5pm.

On Thanksgiving, 2019, Elmwood U-HAUL closed at approximately 1pm, without prior notice to customers.

On Christmas, 2019, Elmwood U-HAUL failed to open at all, without prior notice to customers.

It is now Sunday, December 29, 2019, at approximately 9:40 am and Elmwood U-HAUL is closed in breach of its lease agreement again. Customers with inside units are denied access, in preference of customers having outside units. Clearly, there is prejudicial treatment accorded to inside customers.

A complaint to UHAUL customer service was unavailing. The UHaul representative, Arial, advised that such complaints must be lodged with the same General Manager who is the subject of the complaint. We tenants have a better solution.

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Never Again - 64 d 18 h ago

0

On December 19, 2019 I reserved a truck approximately 15 minutes prior to your closing time. When I arrived the young lady, who assisted me with my reservation was very courteous, efficient and professional. Not once did this young lady make me feel as though I was an inconvenience to her even though it was right before closing time. However, when the truck was returned on December 20, 2019 the experience, we had was horrific. When my son returned the truck to the location, he asked to have the truck checked before he left. He was told that they would check the truck after, and a receipt would be sent for the charges. I received a receipt approximately 30 minutes later, which included a $27 charge for cleaning and $2 cleaning. My son and I returned to the location to inquirer about the cleaning charge. When we arrived the young man who my son interacted with was standing behind the counter. We asked about the charge. He said, "it was trash left in the front and back of the truck, he said had pictures of the trash, and that he did as he was told." We asked to see the pictures of the trash. All of a sudden, he couldn't retrieve the pictures from wherever and disappeared. He returned from the back with trash in hand and said that this was the trash left in the truck. It was 2 pieces of paper and a can of Redbull. My son and I both asked where the trash was found. He said the paper was found in the back of the truck and the can in the cup holder in front. Oh, he also said the Redbull spilled in the cup holder. I said to him that I inspected the truck before it was returned and there was nothing in the back of the truck. (We only moved a leather living room set). We took ownership of the can being left in the truck, but could he show us where it spilled. He said look at the can the top is wet. I said to him if the drink spilled the top would be dry and sticky not wet as though someone just spilled it. He now stated he was new, and he only did what he was supposed to do. This is when the situation started to escalate. The manager of a sudden appeared. He came out in defensive mode and to me never appeared that he was going to handle the matter professionally. He was trying to over talk my son and I, to agree with what he was saying. He kept repeating that according to the contract the truck is supposed to be returned in the same condition. We understood that. What we were trying to get to is where the trash was left and where the Redbull spilled. We asked to see the truck. The manager said okay, but he appeared to step directly in my son face and was talking recklessly. I will not condone my son's behavior, but my son went in defense mode. My son said somethings that were not and should not have been said to your manager. Your manager seemed to escalate this situation to go in the direction it did instead of trying to diffuse the situation. Your manager is now yelling he going to call the police! For what? To handle a situation that he did not handle properly. Not only was this taking place in front of a customer that was there as well as one that walked in, the young man who this situation intuited with was smirking and laughing behind the counter. (Please, review your camera) I was able to calm my son down, tell him what he said was not appropriate, and escort him out of your location. Mind you your manager is still having a loud conversation with the employees about us in front of customers and yelling he was going to call the police. Lastly, I do believe this matter was handled like this because we were minorities as well as my son being young. I am a manager for a Fortune Five company, and I would, never, ever had conducted myself in this manner. The appropriate way to deal with customers would have been to pull them aside away from your other customers, listen to there concerns (whether valid or not), try to accommodate those concerns (show the spilled Redbull and where the trash was found), and even though they may not have deserved it refunded their cleaning fee and tax. It's better that a customer walks away satisfied then leaving upset. Word of mouth is the best advertisement which can cause a company to lose more business than you wanting to be right. This is only one of the reasons this U-Haul location receives so many negative reviews. This took place in Philadelphia, PA...314 North 12th Street

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Anonymous - 76 d ago

0

So I rented a uhaul truck and was charged 3 seperare times for one trip and when it came time for my refund I was there was no manager there at that sight so she can only look at whats in the system to refund my money. The fact is that information was fraudulent and I'm stuck paying $100's of dollars for a service that should of cost me $71 +$20. I am very disappointed with you uhaul and Id moved stuff on my back before I go to them again

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Mark Carstairs - 81 d ago

0

What a horrible experience! Do not rent from them! I rented a truck from the Garrison and Jewell dealer in Lakewood Colorado. They mixed up my contract with another and the nightmare began.

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Anonymous - 84 d 1 h ago

1

Good morning

I am very up set because on Saturday 11/30/19 I mad reservations for a truck and was told that it has to be back with in six hours. I just found out that I was able to keep the truck for twenty four hours same rate. I would have been finish with everything and would not have to get another truck. I think this is very bad and seems as if its all about just get the customers money and do not say nothing which is bad business for ANY COMPANY especially with me being a customer service supervisor. I did speak with the a number of people who where great and willing to help me after being transfer to different agents. Finally I ended up speaking with the manager Chris at the V. Odom location in Akron Ohio and he really had no care and was like well someone may have had a reservation and you would have be charge. I do think that they should tell people that trucks are for twenty four hours and not six base on availability. I never rented a truck from your company and being dishonest and making me pay again to for a rental is terrible and sad. Also taking advantage of new people who does not know about how UHAUL works about renting there trucks. I would have been happy if he would have said I can give you a truck for three hours or I can give you half off not deposit just flat rate of maybe $30-$40 but just nothing is sad. So now I have to find another company to try and rent a small truck from because I feel like lack of communication or being misled.

Very Unhappy Customer

Tiffany Gatlan

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Angie - 103 d 2 m ago

0

I've rented from Uhaul many times over the years and never considered another company, until now. My sister went to Cupps Automotive in Martinsburg Wv in which they also rent Uhauls. She was verbally attacked using foul language in front of customers by the Uhaul representative , a woman that she did not even know, and was not even renting a Uhaul. She contacted Corporate to complain and they said they would contact the owner of the shop but that it was ultimately up to him as to a solution. To my knowledge the woman still remains an employee . I will NEVER rent from Uhaul ever again even if I have to pay a higher cost as long as they allow people such as her to represent them . I even called the owner of the shop who tried to make light of the situation because the woman lied about what happened , and the fact that apparently she is a family member of a couple of the employees in the automotive shop. I'm am very disappointed in Uhaul for allowing this. I will definitely not be recommending Uhaul to anyone in the future

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Annonomous - 100 d ago

0

Gratiot location people make up lies.

and they kick you out. I'm new there and they're already evicting me

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Mortified - 104 d 15 h ago

0

My parked vehicle was hit by a Uhaul truck. I have sent the appropriate documents as requested in the same day. It has been over a week and I have not heard anything from uhaul insurance about fixing my vehicle. This is unacceptable. The damages to my vehicle are starting to rust. I will take legal matters if needed.

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Darryl - 116 d 24 h ago

0

I reserved a auto transport online to be picked up on 10/31 from a location in Lakeland, Florida. Before i arrived to pick it up i received a call at 4:45 pm stating the that the location is closing at 5 due to it being Halloween. They then told me i would need to go to another location to pick it up. The location was 20 mins away.

When i finally got back home after dealing with all of that i realized one of the tires were flat. I put air in the tire with hopes that all will be well however while driving on the interstate today (11/01) i realized the tire started airing down again. I called the Uhaul office in aurburndale where i rented it and advised them on the situation, the guy said if i have a issue call customer service, they can morning help me (POOR CUSTOMER SERVICE). Called customer service they stated to call the location i rented it from to file a complaint. I told them they referred me to customer service and stated they could not help. I have a sick brother in the hospital that am trying to get to and my only option was to wait road side assistance. I have 2 small kids I'm traveling with. Don't have time to wait on the side of the road waiting for road side assistance. Other option giving put air in the tire and can drop it at location in the area of our final destination however there will be a fee for leaving it there or we can exchange it. But at this point the customer service has been absolutely horrible. I WILL RENT FROM UHAUL AGAIN

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Anonymous - 117 d 19 h ago

U Haul stold and lied to me to get money from me..

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Anonymous - 117 d 19 h ago

U-Haul sucks at everything. They lie to you and don't help you with nothing.. very dissapointed

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Anonymous - 117 d 19 h ago

Had a hitch put on by U Haul but then they wont rent me a trailer. took 400$ for the hitch then said sorry we cant rent you a trailer

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Leland and Carol Nelson - 123 d 16 h ago

0

We sold our home, and had made reservations almost a month before we were to move, and had a confirmation code. ONE DAY before we were to pick up the truck, U Haul called to inform us they had no truck. We will never use U Haul ever again.

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John Harlow - 131 d 23 h ago

0

I reserved a car transport for pick up today 10/17/19 in White River Junction, VT. 20 minutes form my house. Uhaul called me yesteryear to tell me that I would have to go to Ascutney, VT (1 hour from my house) to pick up the transporter. It is bad weather today, so I got delayed, called Ascutney to tell them I was running late. They informed me that they had my reservation, but that there was no transporter there for me to pick up and that Uhaul should have contacted me. If I had not called them, I would have driven 2 hours for nothing! I have an appointment in NY that I have to break and people that I have to pay regardless of cancellation of the trip. When I called customer support (i) UHaul told me that it was the local office's responsibility to inform me, so everybody is pointing the finger at everyone else - all I know is that I contracted with Uhaul and Uhaul breached the contract; (ii) on my second call to customer service, I asked for a refund as I had prepaid - the rep told me that I had to cancel my reservation even though Uhaul had breached their obligation, she kept interrupting me and would not listen and hung up on me; (iii) on my third call to the complaint line, after approximately 3 minutes of explaining my complaint, I realized that the rep had hung up!

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