Information, reviews and public commentary for US companies

 

U-Haul Rental System

Rating
0.37037
Address
P.O. BOX 21502
Phoenix, AZ
85036-1502
County
Maricopa
Contact
Edward Shoen
Role
Chairman of the Board
Phone
(775) 688-6300
Annual Sales Est
$2,147,483,647
Employees
16,145
SIC Code
7513
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Megan - 5 d ago

0

Never again will I use this company. I have made an reservation over three weeks ago to have a hitch installed on my vehicle. Since then there has been three "Confirmations" for me to get it installed and every time I go there they tell me that there is no one there to do the installation. They have been wasting my time and my money during this stressful time of moving. Completely 100% would never go through this company again. Also good luck trying to get in any kind of contact with the manager because that is also impossible.

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P. Little - 5 d 17 h ago

0

First off I want to say I am extremely disappointed with my experience with Uhaul. I have been a customer of Uhual for a long time and always been happy, but not a long distance move. This experience has completely changed my opinion of this company. This was not a one day move, this was on a cross country $2300 move that was a horrible experience, cost me a ton of $$ due to the negligence of Uhaul. I experienced horible customer service with Uhaul's corporate office, was provided broken and faulty equipment rentals, expired and damaged registration, wasted a lot of my families time and $ and put my family in harms way! There are a ton of things I could mention, but I will stick with the most important. First off we were doing a move from WA to TX. I scheduled this in advance and was told the Uhaul Right by my home would be able to help me, however the night before I recieved a call informing me I had to drive 30 mins away for what I needed. This was the first inconvenience but not too concerned as of yet.

We arrive in Bellevue now (not Issaquah) and immediately upon getting the truck the first thing noticed by my hired mover I brought to help was that the truck rented to us had NO current registration as it was soaking wet, impossible to read and expired tabs. After waiting there for TWO hours, Uhaul of Bellevue told us to go home with the truck and they would contact us when they got the paperwork and we could then drive back. This was a big inconvenience in itself as this entire time I am paying for movers to pack and load my belongings but now we've taken extra time at Uhaul and have to come back later for the tabs and registration. It's absurd they would not check that before sending someone with a truck across country. Nonetheless, they said they would contact us as soon as they recieved it. That did not happen. I had a walk thru of my home scheduled at 3pm that had to rescheduled for the following day. Keep in mind our trip was scheduled to leave that afternoon. This and the trailer issue I will explain next prevented this from happening. After no contact regarding the registration, I called at 9pm. I was met by a very rude dispatcher on the phone who did not want to help me, told me they were closed and wasted more of my time. I finally got ahold of someone who had helped us previously who informed me they get the paperwork hours ago. However nobody called me like they said they would. And now Late at night after costing me a ton of time and money I had to spend over an hour driving back to Uhaul to get the paperwork and tabs that should have never been an issue in the first place.

Now as for the truck itself once getting it to my home. First, thank God I had professional help or this entire situation and move would have been impossible. I originally was going with a company about $500 cheaper however they told me the car we were towing would not fit on the trailer. I obviously asked Uhaul if the car we had would fit and they said of course, I even informed them Penske said it would not be able to be. Well they were right and Uhaul was clearly wrong. The trailer provided by Uhaul that we were told would work with our vehicle no problem DID NOT. We were forced to spend hours and hours trying to figure out how to fit our car on this trailer. We had to buy 2x4s and carpet to use to get it set and thank god we had professional help or it would have taken so much longer. The night we were supposed to be on the road was now spent hours in the dark and rain with flash lights trying to secure our vehicle on this trailer. Additionally we now have the stress and worry about such a long trip with our car on a trailer it should have never been set to be on in the first place. Had we known this was the case we would have gone with the cheaper company as we would have had to do the same work.

The issue with the paperwork, the lack of communication and incorrect information regarding their own equipment all cost us in total an 18 extra hours, cost for the labor during that additional time, as well as a hotel stay. Not to mention, the overall frustration and inconvenience this caused leaving for a such a long trip.

Fast forward now after being held up, inconvenienced and cost a ton more $, we get to Texas and tried to start unloading and quickly realized we could not get the trailer off the truck. We obviously could not unload until that happened. We called Uhaul, they knew what truck and trailer we had however sent a tow truck an hr or two later that was not big enough to assist. The trailer they provided us was actually broken and stripped, that's why we couldn't remove it. So now after waiting for the first tow truck we had to wait for another tow truck to come. More hours wasted while I am still paying movers hourly. Finally, hours later we were able to unload and finish our move. Because of these multiple issues we arrived in Texas a day late. This not only added a ton of cost in labor and time to our move but I also had to cancel the flight for our driver I had purchased and had to buy a last minute ticket on the weekend for him to return a day later. This was NOT cheap! This already expensive move, just $2300 alone for the truck and trailer has continued to get more and more expensive. You would think a very large company like this would check over their equipment before letting their customers drive cross country. You would think at the least they would double check their vehicle registration prior to renting their trucks. The unprofessionalism, customer service and overall lack of policies and procedures by this company are appalling and very upsetting. Vehicles rented to customers (especially for cross country drives) should be fully expected inside and out, had proper maintenance and current paperwork. None of this was the case with our experience. I'm just thankful nothing worse happened that could have injured my family or myself as it's clear their customer safety and experience is not a priority. I NO longer recommend using Uhual!

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Dolly De laire - 13 d ago

0

My daughter rented the biggest truck to move from Amsterdam n y to newburgh,n.y.on2/9/18.she was given a truck with the top covered with about 10 to 12 inches of ice an snow.called the uhaul dealer in Amsterdam n y ,was told ,take to truck car wash,clean it their selfs,OR trade it fr another,( which they couldn't as truck was already half loaded).told her insurance was around 80,ooo$.that does her NO GOOD,as if that slid off the top of truck,an caused a accident, OR someone getting killed,it comes on her.she is the driver she will be held responsible. SHOULD BE A STATE LAW FOR ALL STATES,THEY HAVE TO CLEAN OFF ALL TRUCKS,BUSSES,AN CARS.UHAUL TOLD HER THEY WOULD TAKE $50.00 OFF HER BILL.I HAVE A VIDIO,I THINK THE NEWS STATION WOULD ENJOY,SEEING SOMEONE RISKING THEIR LIFE ,TO CLEAN the TOP OF A TRUCK,WHICH UHAUL SHOULD OF DONE.UHAUL,KNEW IF SOMETHING DID HAPPEN BECAUSE OF ALL THE ICE,AN SNOW,THEY WOULD NOT BE HELD AT FAULT.SORRY COMPANY !!!!!!

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Steven Johnson - 28 d 20 h ago

0

Worked for the company on the online Customer Service side as a "at will" employee. Let go for nothing. No excuses, not a word. Just terminated from employment after a "anonymous" yearly survey was done and I mention that some issues that I would like to see handled in the Call Center side.

Don't accept part time employment, they can fire any "at will" employee at any time with no cause at all, you have no rights.

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Silk - 14 d 19 h ago

Steven well the same thing happened to me last year. I had all good Q&A scores no complaints. The uhaul system had a bug that took forever to fix and in that time I was fired due to no work. Not only did I contact as well as emailu superiors but u also contacted corporate. All promised lies and no results now they don't want to mail me my tax papers. Uhaul is a joke. Once I didn't accept a bosses Facebook friend request my days were numbered...

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A - 20 d ago

Hello, My name is Ms. Roberts and the Uhaul Company took out money out of my account without my knowledge and made my account over drawn! I tried to reach out the manager and left messages when the call center no.return.call, etc.

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God's Child - 115 d 2 s ago

5

First of all...all ya'll bad reviews concerning U HAUL should stop. The cursing is terrible. With your attitude like that you probably going into the store with an nasty attitude already. Where is that coming from, home, work, family issues, spouse community, children . If you walk in the store pleasant and communicate what you came in their for without attitude than you will get good and polite customer service support. I've been in line and seen and heard many of you curse, disregard disrespect an human being just as yourselves. Alot of you act like you can't read the signs on the panel so I find that is your reasons for you being upset in the first place. Half of you don't want to sign your signature because you can't write. So now you're mad with the world. And alot don't have a clue how to rent a truck nor a car and that's ok, just say you don't know, but don't go on the customer service Rep it's not there fault you dumb as hell. Ya'll some dumb ass mean people. Let's tell the truth. And video they got you on camera when you pull up and park and when you come inside the police sees that too. And when you call on the phone everyone voice is recorded. So they win regardless how you may look at it. That's there job so STOP acting like you're crazy stand up straight and speak like you have been educated. I'm a shame of our blk people acting like they don't have no sense it's embarrassing and it should be to your children, parents and self. Repent ask for forgiveness to God first then those that you may hurt along the way. And read the BIBLE ACTS 2:4 AND ACTS 2:38....GET SAVED AND GET JESUS IN YOUR LIFE AND HEART. JESUS IS SOOOOOON TO COME BACK WATCH! !!....REAL TALK...BLESS EVERYONE UNDER THE SOUND OF MY VOICE. I PRAY FOR YOU! BE GOOD AND FREE GET DELIVERED IN JESUS PRECIOUS NAME AMEN!...AMEN!

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you suck? - 85 d ago

you must work for Uhaul or blowing someone that works there

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Anonymous - 69 d 2 m ago

Fact

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Mancini - 68 d 18 h ago

0

U-Haul and the bible don't mix.

Next.

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Angel - 54 d 16 h ago

0

You, a, person who is claiming to be "of God". Please... Dont just quote and live by verses that suit you. The entire Bible is relavant. Like:

Matthew 7: 1-7, Luke 6: 37-42, John 8: 1-8, Romans 2: 1-3, Romans 12: 16-18. So to be clear, I'm not judging you. But if you read these verses you will see the Word of the Lord frowns on the way you talked to people in your rant. The Word says you are acting judgemantal and details some of the consequences of that. Calling people names because they cannot read or write is more than judgemental... Its pitifully sad. I must ask who taught you these ways? Obviously in your youth, your formitive years, someone modeled behavior that showed you it was ok to talk and act as you have. I'm sorry for that. But you are an adult now and you should consider getting counseling to remedy these negative behaviors. Your entire life and that of your family could and will improve immensely. I'll be praying that you do and that you find peace in your emotions and self esteem in your life. Im not your enemy, I'm someone trying to direct you in the way the Lird desires you to go.

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Anonymous - 20 d ago

we were treated Bad at Ugaul Main St Green Bay

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me - 20 d ago

Hello I am a customer that has been renting a small storage unit on main street in Green Bay Wi We also have another larger unit . I was in there straightening my very tiny unit up There was a muslim family moving out that day They have an area where you can donate items you dont want He came up to me only I only have childrens toys and a few household items 64 doller unit and he was yelling at me telling me i should just throw stuff awayget rid of my junk Andalso said Im sick and tired of people leaving their SHIT because i have to pay to get rid of it I said i have no furniture here I was late this month 5 days I webt over there he was very rude in front of other customers he ignored me as i was attempting to buy rope I told him Thursday i would pay on Friday So he called this am totally out of line I said i pay on monday and he said you wil pay now I told him i will pay and cancel both units one is the largest you have and that is paid I told him i dont like you He said he is the Coroprate manager i asked to speak to someone else he refused I told him i will call copirate Also we rented a 10 ft uhaul for June 8th t a mount of 837 plus milelage since we are miving to Tn we payed already for storage there Im going to cancel all of stirage and truck renral and go somewhere else Also i was there on Thursday last week and Extremly rude not just to me My point is Im a paying cutomer and i feel like The customer service experiance is not there You dont yell at customers or tell them what they should do with their items Im really old lol And i just cant phanthom the customer service at that location There arw 2 kids that werw working threre they got me the rental They went above and beyond on customer service always Its not uhau its who is working over there Its really unprofessional Big time Im just shocked I am military and move aot and always use Uhaul Matbe its just this location which i wont do business with again.

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Ben Hugh-Hawed - 30 d 13 h ago

0

Attempting to write a positive/negative review & your site refuses to print. Comment has been screenshot recorded; despite your attempts to thwart!!! Not my fault an inept, untrained employee left to run a store and unable to process a $7.80, 20 mile mileage overage!

Same would not do following to allow me to not just sit there and wait 30 minz for him to figure it out???

1. Write Note on uhaul letterhead indicating I came to pay as promised. But you didn't know how to process paperwork.

NO. COME BACK ANOTHER DAY.

2. I'll leave $8.00 cash. You write me a receipt for money, Then you can figure out how to process paperwork on your time.

NO. COME BACK ANOTHER DAY.

3. Give me corporate number so I can call them.

I DONT HAVE THEIR NUMBER.

4. Ok. I don't believe you. So how about give me your emergency contact number as I'm highly doubtful your manager would leave you without any means of emergency contact. Chances are that # is corporate

1(hidden)... VOILA

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Victoria Massengale - 55 d 10 h ago

1

Hello yes I am reaching out to you due to the fact that I'm almost 2 months ago U-Haul retrieved a truck that was reported stolen, it's a long story can explain over the phone call if need to be, nonetheless they recovered their truck I recovered the keys for their truck but they refused to give me my belongings that were is in the truck not everything I owned including my deceased brother's property my deceased stepfathers property and many more Irreplaceable belongings were in that truck along with all my clothes on my furniture I mean everything I owned and I have been running around in circles with these people on getting my stuff back and they will not return my stuff I am seriously about to take this through the legal system is there any way you can help before I have to do that I'm begging please if anyone has any suggestions please please feel free to contact me via email at

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Victoria Massengale - 55 d 10 h ago

0

Hello yes I am reaching out to you due to the fact that I'm almost 2 months ago U-Haul retrieved a truck that was reported stolen, it's a long story can explain over the phone call if need to be, nonetheless they recovered their truck I recovered the keys for their truck but they refused to give me my belongings that were is in the truck not everything I owned including my deceased brother's property my deceased stepfathers property and many more Irreplaceable belongings were in that truck along with all my clothes on my furniture I mean everything I owned and I have been running around in circles with these people on getting my stuff back and they will not return my stuff I am seriously about to take this through the legal system is there any way you can help before I have to do that I'm begging please if anyone has any suggestions please please feel free to contact me via email at (hidden)

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Anonymous - 55 d 19 h ago

0

We rented from uhaul and when we Returned the truck The guy tried to figure our bill on his phone so he could overcharge us. When I ask for a receipt he told me he would have to hand write it and he had me paying a 195.00 and when I questioned it he then got the computer on and I paid 35.00 I will never rent again from Terre Haute uhaul.

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Unsatisfied ex employee - 56 d 21 h ago

I worked for U-Hauls traffic department in Temecula CA and let me tell you this is by far one of the worst jobs I've ever had the manager hires blacks only or people that she knows. Her daughter , husband and nephew all works for U-Haul she does favoritism and doesn't give you hours if you call out sick. If she doesn't like you that week it reflects in your hours how is it that her daughter gets all the hours over people who have been there way longer ? you don't get trained they show you stuff for one day on a computer then expect you to know everything the TCM is horrible she leaves for " lunch " hours at a time. Goes to get her nails done for two three hours then comes back. She's messy all she does is gossip with the people in the office and smiles in your face she definitely needs to be looked into I would never recommend for anyone to work for this company at all

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Another Dissatisfied Customer from San Diego - 58 d ago

1

Wish I would have read any one of these horrible reviews before my experience. My daughter and I engaged the Ubox services along with a "recommended" moving company (which is what we thought was the case) to move her belongings from Dallas to San Diego. Worst experience ever!!!! Here is what happened: On 11/25 we ordered one UBox to be picked up, filled and returned to U-Haul at their Dallas location (1616 Greenville Ave), as well as MovingHelp.com's suggested movers (D&I Moving) to load the box. I scheduled this move for 12/19 to have my daughter's Dallas apartment be loaded up and shipped to San Diego. While this move sounds like an ordinary Ubox move, let me explain to you the drama that unfolded on Tuesday, 12/19. On Monday, 12/18 I had to reach out to U-Haul to receive my mover's contact information, as they had not yet confirmed any move times or details. When I finally got in contact with them, D&I confirmed a 4pm move time and instead I requested to be the first move of the day (7am), which is the time U-Haul opens which they committed to on that date. However, the next morning at 7am, D&I texted and said, "we will be there by 10am" and then at 10am followed up by saying "no later than 12pm." At 12pm, D&I Moving became completely radio silent. Texts stopped going through and my calls went directed to voicemail- However, we understand, D&I was able to contact U-Haul and cancelled our move, which U-Haul failed to reached out and inform us that D&I had canceled. There are records of the calls I made to U-Haul's Dallas location to check-in on the movers' status to see if they have picked up the box and can validate my persistence in checking in on D&I's status. In fact, U-Haul even texted my phone at 3:55 pm saying my reservation was scheduled for 4:30pm to 6:00pm that day. Tuesday, 12/19 - 6pm came around and no movers showed up. My reasoning for requesting an early morning move was because my daughter and I had 6am flights on 12/20 to leave Dallas and return to San Diego. We wanted to fully be out of the apartment by 5pm to return her keys to the building and return her car to the dealership. I'm sure you can imagine our anger and frustration when we were informed that there was no way to accommodate our move that same day (12/19).I was scheduled for a staff meeting on Wednesday morning, which unfortunately I had to miss a day of work due to this inconvenience. At that point, we had to shuffle our entire plan to stick around Dallas one extra day and get her moved out. The extra fees we incurred to change our plans boiled down to flight change fees, extra Uber fees and an unforeseen unpaid vacation day (flight change fees/Uber fees are attached to this email).I will expect these charges will be reimbursed along with my "inconvenience" suffered due to this stressful situation. Thankfully, Chad from Customer Service was able to schedule a reliable mover for 12/20 to pack up our box and get us out of the apartment in time for our new flight. However- a second hiccup occurred once our new movers (Packman) arrived at the apartment. The Packman team (who works with U-Haul regularly) realized the box they were given was a much smaller box (a custom box, per say) that would not fit all our items we needed to ship. We were initially told by U-Haul representatives that all the items would fit in the box ordered. After expressing utter frustration to U-Haul for the second day in the row, the Dallas location, specifically the manager Antonio Ortiz, said he would give us a second Ubox free of charge and pay for Packman Moving's second moving fee. Once the second Ubox was delivered and everything was finally packed away, my daughter and I felt like we could breathe after this nightmare move was over. Now fast forward to 12/21. As I sit here and review my credit card statements, I have noticed that there are several discrepancies between fees that Antonio Ortiz promised to cover versus what was charged to my card. Never have I experienced such a horrific move as I did with U-Haul. I understand D&I Moving company has no affiliation to U-Haul; however, it is utterly unacceptable to "suggest" movers and not stand behind your recommendations. You are marketing your company as a full-service moving provider and there is complete disconnect between U-Haul and MovingHelp.com. This lack of cohesion has consequently resulted in complete dissatisfaction and mistrust. As of 12/21, several of these promised "free" services are appearing on my credit card with no credit for these charges that make any sense. I have disputed all the charges (with my credit card company) that have been billed to date. BUYER BEWARE...READ ALL REVIEWS BEFORE ORDERING THEIR SERVICES....

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Randall - 64 d 17 h ago

0

I have used a U-Box before, probably for a year. I have used U-Haul many times and sometimes it has not been good. So I come back to Columbia, MO and I get storage. They have a sign at the store on the wall. I even got told a price. I get there and they add tax. They tell you a price and then they add an amount. I asked about it. Oh no, it is not a tax. What? What is it then? I get a U-BOX price of $89 per month. Says right on the box, "$69" . I had it for almost year just last year in Fort Smith, AR for $69 per month and NO TAX!!! They add something to the price that once again they say isn't tax and it becomes $97. What?????????????????????????????? I had to get things done and had no time to argue. They are nice enough, but the price seems crazy. They just make up prices it seems.

The U-BOX I rented has a messed up door and even the latch is somewhat loose. I pointed it out before I loaded it. I wanted another box. No, they said it is fine. I fill it and make sure he knows once again that the door has a problem. He looks again and he says, "Oh, I should fix that." UGH!!!!!!!!!! Once again, he seems a nice man. But, this is nuts. I went through a box that was falling apart and had fork lift holes in the sides when I had one in Fort Smith, AR. I also had a leaky storage and cock roaches all over the storage unit. Yes I spent time to take care of it, but I shouldn't have to always fight U-Haul each time I do something with this company. It is insane, especially given how many times I have paid you over about 30 years.

When I rented in Fort Smith, AR I didn't get any blankets with the U-BOX. Now I see you get offered a dozen for free. I didn't need them so we loaded in the truck that U-Haul used to pull the U-Box over to my storage unit with. I have photos of the messed up door, the mound of blankets I didn't use, etc. I even pointed out the rebar that was poking out of unit B-135. Dang near put a hole in my foot the first night I moved into that storage. And yes, I wanted a 5 by 10 and they only had a 10 by 10. Amazingly, they just don't have a 5 by 10, even if you talk to someone and they say they were going to have some. But by the time they add on their special tax it is almost the same anyway.

I am an inch away from sending this to the state, the county, the city, BBB, and any other place I can think of to look into this. Something is very messed up. I should have left my stuff in Fort Smith, AR. I moved from that location to Salem, MO and then moved again to Columbia, MO. I had a reservation for Fort Smith, AR rental and they overbooked. I had to go to some small town in Oklahoma to get a truck and car transport. Then the guy in Salem, MO caused problems. When I rented a truck from Columbia, MO to go to Fort Smith, AR there were problems. I am so tired of U-HAUL. I may swear U-HAUL forever and tell all they should do the same.

I forgot to mention, the chat on the U-Haul website referred me to an 800 number. I called and after 3 sales pitches to get me to buy some product/info commercials, I gave up. And I have photos of the U-BOX with the price of $69 on it and got charged $97.

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Deloris Nelson - 66 d 7 h ago

0

I think that the U-Haul at 5481NormandyBlvd.in

Jacksonville Fla.either need to get some workers that want to work or retrain the ones that they have it should not take over 30 minutes to pay on a storage bill when you have two people in line and two people supposedly working that don't even bother to acknowledge that a customer have been standing and waiting while they go in and out the door looking busy but doing nothing they have VERY POOR CUSTOMER SERVICE will not use them again my service should be like my money that I pay every month on time

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John - 68 d 17 h ago

0

DO NOT USE UHAUL! Terrible customer service and exceedingly poor business practices. The pulled a form of "bait and switch" on us. We rented a truck to move and reserved blankets. Out of the 6 dozen we reserved, over half were wet, moldy and unusable. We had to rent a second truck 10 days later, and called to reserve what we needed. Two days before we were going to pickup the truck I called to make sure all was well. I was told the truck had been cancelled by the regional office without any reason, but the woman I spoke to said she caught that and reinstated the reservation. When we went to pick up the truck, they added $245 to the price they had quoted at the time we reserved it. They did that because "we didn't have a cred card on file". If they needed one, they should have asked for one at the time we reserved. Because we were in an area without a lot of services, we had no choice but to accept the truck and pay. After we finished moving I called uhaul to try to straighten things out. I COULD NOT GET ANYONE TO RETURN A CALL! I went through our credit card company and eventually got a credit from uhaul. Now, 7 months after we moved, I got a bill from a collection company for the $245. I will be contesting this of course! I have never dealt with such a terrible company and would NEVER RECOMMEND UHAUL TO ANYONE!

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Bill Vouhn - 68 d 7 h ago

0

Ignore the "collection company" it's a con.

Do NOT sign anything.

U-haul rents junk.

U-haul is a jew co. Beware.

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Fuck U-Haul - 68 d 17 h ago

They rented us a truck with no oil the engine locked up on us roadside assistance said they will be one hour it took them two hrs and 45 mins before they came now I'm waiting two hrs for a tow truck I'm so pissed off right so I'm just sitting on 75 south like a dumb ass U-Haul don't care if you broke down they just care about making their money that really f****** up for real I gotta get home to my kids

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Adrian Meade - 78 d 17 h ago

0

Was scammed at your Helotes site in San Antonio Texas. Please contact (hidden) to further discuss .

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