Information, reviews and public commentary for US companies


United Airlines

77 West Wacker Drive
Chicago, IL
(800) 864-8331
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World Traveller - 4 y 55 d ago


It almost seems unfair to keep dumping on the old legacy airlines, but for me, United is the worst of all of them. When will they figure out that we don't have to fly with them anymore, and they should stop treating their customers like livestock?

I have flown transatlantic round-trip about a dozen times on six different airlines, and United was far and away the worst of those trips. Sure, lot's of airlines now have baggage limits and other fees, and that's not the problem I have. The problem is the way United treats you, especially if you are in economy. "Oh, here's your economy boarding pass, good luck."

This was a few years ago, so I don't know if anything changed, but comparing the flight to a Virgin Atlantic flight I took the same year is almost unfair. Even in coach, VA had seatback entertainment, decent food, and a friendly flight crew. The pilot even came out and talked with the passengers before the flight. United was staffed by a bunch of angry forty year old flight attendants, the food was awful, and if there was some sort of in-flight entertainment, I certainly couldn't see it from where I was sitting.

If there were no other options, I could deal with it. But when Virgin or Lufthansa flies the same routes for the same (or better) price, why on Earth would anyone fly United? People need to stop flying with them, and then maybe they'll get the message.

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enchantetravel - 4 y 63 d ago

@united_airlines, reports of ur treatment of 2 young boys texting their mom, really appears harsh and rude. They did the right thing! Now u?

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jotaka_bag - 4 y 63 d ago

@mcbyrne @United_Airlines I'm very confused. I have never been lost before. It been 4 days...I not even sure if anyone is looking for me!

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mcbyrne - 4 y 63 d ago

.@jotaka_bag I hope @United_Airlines finds you soon. I bet its lonely being in lost luggage limbo. #dc #dca #smh

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stephhowson - 4 y 63 d ago

After the trip from hell, both ways, I am never flying @united_airlines again. I am now waiting in line. United lost a loyal customer.

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iam_msberry - 4 y 63 d ago

@JoshuaMorrowYR NO Not after the poor experience @United_Airlines has provided for the $ you spent #stopsuckingunited

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SherryFAtHP - 4 y 64 d ago

@UNITED_AIRLINES thanks for the 3 hr flight delay. Worst part - no notification of any kind - no text, no PA annc't. Now I sit. #ruinedmyday

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leahtn - 4 y 64 d ago

Intl flight res: @swissairlines says call @UNITED_AlRLINES, @united_airlines says call @lufthansa_de. Now they say call @swissairlines. WTF

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TheSlimWaites - 4 y 64 d ago

I'm done with you @United_airlines. You had your chance. I'll take my free trip to Paris and be a delta customer come November.

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Kstupples - 4 y 64 d ago

@ROGERCHAPMAN1 @UNITED_AIRLINES just one more on that list! We all do out here:-(

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