Information, reviews and public commentary for US companies

 

United Airlines

Rating
1.116732
Web
http://www.united.com/
Address
77 West Wacker Drive
Chicago, IL
60601
Phone
(800) 864-8331
Twitter IDs
@UNITED_AIRLINES
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Jo - 2 d ago

United airlines is the WORST! To be told its "YOURFAULT MAM??? I made a reservation totaling 636.00 for 2 passengers. I was told I can TRY to get a refund. I will tell everyone 10,000 PLUS friends and family to NEVER USE YOUR AIRLINE. Where is the work with customer service? SOUTHWEST IS THE BEST AIRLINE! I will be contacting corporate about your lousy customer service and ripping me off og my money.

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Colorado - 2 d 6 h ago

I will never be flying with this airlines again! Horrible customer service! All phone calls get transferred to India just trying to get our luggage that was sent to the wrong airport they won't even have someone come and drop off our luggage but asking us to pay extra money just to fly it back to the other airport you got to be kidding me! What kind of services this I did not recommend United Airlines ever again no one should ever fly this flight ever horrible people!

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poor military treatment - 7 d 14 h ago

2

so disappointed with United at the Philadelphia airport. My son was leaving on military orders for a place very far away and I was told to ask if they could issue us a gate pass so we could sit with him as the military wanted him at the airport 3 hours before his flight. This will probably be the last time we see him over the next 3 years that he is gone serving our country, The gate agent was less than nice when I asked & very snottily asked me, "how old is he?" I explained that he was leaving for 3 years and we probably wouldn't see him again until he returned state side & I was told to ask. She told me no that they do not do that and than came back 5 minutes later saying that she could give me 1 gate pass. I declined as my husband was with me also & I didn't think it was fair that he would not be able to go with us.

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Robert F. - 10 d 15 h ago

0

You want my feedback? Or, in other words, do you think that the veneer of a beautiful terminal can hide the incompetent, poorly trained, technologically ignorant staff? Why don't you just advertise to travelers that if you take a basic economy flight that you are going to do everything in your power to create long lines, broken machines, well meaning (in some cases) but incompetent staff as well as nickel and dime charges so that you will spend more money on Premier Class seats? Had my wife and I known the gauntlet through which we had to pass in terms of long lines due to a staff either unable or unwilling to answer the most simple questions or to follow the most simple tasks with a group of supervisory leads who where nowhere to be found, we certainly would have paid the higher price to be treated like human beings. We should have known that when we attempted to get a boarding pass from our hotel and couldn't input our Known Traveler Numbers and couldn't get seats reserved for us that there would be a problem. We should have known that when your own well-meaning employee couldn't input the Known Traveler number into the airport into your own computers and all the computers around us were breaking down that we were working with a group of incompetents. When we had to wait on the long baggage line, pay $30 for each of our small sized carry on luggage and had to check them in, we should have realized that United Airlines was perpetrating a "money grab" on passengers who had no choice but to pay up. And when we were told to go on another long line, the Traveler Extra Assistance line to get our Known Travelers Number, with only two agents servicing the line with one agent taking a break while we all patiently waited on line, leaving a line of twenty passengers stranded and waiting for the one agent left to service the line, we knew that this would be the last time we would be taking United Airlines unless we were in dire need of a flight and had no baggage. And when it was when and only when, we went to the Premier Check-In area, requested to see a Supervisor, were told that "one would be around in a few minutes" (the supervisor who never showed up) with the greeter who told us to wait and never followed up with a phone call to the office to either find a supervisor or, at least, a "lead" to assist us, that, just by chance, we found Tina F. who solved our KTN problems in two seconds. That's right. We waited forty-five minutes on three lines to fine, only by chance, the one competent employee, Tina F., who could help us. United Airlines embraces mediocrity and our hope is that Tina does not get into trouble for being competent enough to help us. At the gate, Agent Elaine extremely helpful getting us two seats together for my wife and myself in row 34. As we walked through the plane to row 34, we observed that the overhead baggage bins WERE EMPTY. That's rightEMPTYNO BAGGAGE IN THE BINSThe carry-on baggage, which fit into the overhead baggage bins, for which we were charged $30 each, were unnecessarily stowed in cargo. How much is enough United Airlines? Oh, and another passenger was given the same seat number that we were assigned. Your only saving grace was that it was a smooth flight with excellent pilots and, because it was a late-night flight, most of the passengers were asleep until we landed. My wife and I wouldn't take United Airlines again unless it were a dire emergency and you own the flight route. We would rather take a flight that has stops, lay-overs, and a longer flight day. United Airlines should be ashamed. But, I'm sure that, if you feel comfortable in "nickel and diming" passengers who have no choice but to pay up, using poorly trained, poorly paid, incompetent staff who allow you to maximize your bottom line, then you're more than likely, very proud of yourselves. Had we dealt with loan sharks, we would know, up front, where we stood. But United Airlines is no different from loan sharks except that they are honest and you hide your "corporate piracy" behind the many levels of incompetence you create. Are you happy with my feedback?

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Martin Gondra - 12 d ago

0

Simple, this is the worst airline there is. It is embarrassing the US allows an airline with such poor customer solutions.

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Premier Member - 12 d 11 h ago

2

I have never had so much trouble trying to find a human being with whom to speak about a major issue involving damage to my laptop. I have basically been told by serice reps that there is no one with whom I may speak regarding this matter! Up onto this, I would have rated the company quite highly overall but then, this is the first time in over 25 years that I have actaully needed assistance and it is certainly lacking.

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Marie - 129 d 9 h ago

0

I have now been on the phone with Manilla for 2 hours 24 minutes to try to make a ticket to take my two granddaughters to New York for the weekend. Still on hold, due to, I gave the agent RR ID-K4 my Amex Credit Card 9 times to be told I could not charge on that card. During the 2 plus hours I chatted on line with Amex Platinum to find out the charge had been made and approved. During this long ordeal, I spoke to the manager Chris ID-Y6 in Manilla who I am still on hold with even though I have been texted and emailed by Amex that all is good. I would just like a confirmation number and go on my way. The reason why I am taking this flight, stems from a voucher I received after 18 people were derailed in Aspen to Denver then made to overnight and buy hotels, food, and the inconvenience of the inability to fly, which Delta was able to do on the date stated without a problem. So Chris just came on the phone and gave me the information after 2hours and 30. They need to get this resolved. I am appalled at the ineptness of your agents. I know that United must have a better system then off shore agents.

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Sherry - 86 d 8 h ago

0

How did this work out?! I have been waiting almost 4 weeks for a travel voucher due to me after volunteering my seat on a United flight. The customer service is appalling!

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susan - 64 d 10 h ago

0

customer service is in the philppine and know nothing about customer care in Chicago. They don't understand how their company work. Since 5/21 I've been receiving case number 10 of them with no solution. The philppine don'e want to connect us with customer care in USA that's why they don't have direct number for us.

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frustrated - 25 d ago

0

What customer care?? I believe there is none!

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Anonymous - 64 d 10 h ago

0

my complain since 5/20 never resolved, all i'm getting emails with case numbers 10 of them with no calls or responds

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frustrated - 25 d ago

0

My bag was damaged on a United flight. I live overseas and have been trying to get someone to listen and take action on my complaint. I was told to fill out an on line form which then refused to allow me to move from page one to the other pages that needed filling out. I tried to lodge a complaint via the website contact form and got a screen which told me I was not authorized to be on that web page.It appears to me that they do not care about customers and have no idea of customer service. The damage to my pack is no longer the big issue although it has caused me inconvenience. My big gripe is that United is just so difficult to deal with and the sheer frustration of trying to get anywhere with them

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Anonymous - 26 d 4 h ago

0

United airlines is the worst. They changed both of my flights and I did t even get to do what I was traveling for in the first place due to changes made by the airline. I will MEVER USE THEM AGAIN. I also highly recommend you not using them either.

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K. Star - 26 d 9 h ago

0

I booked a flight from Chicago to Myrtle Beach. Our flight out was canceled due to rain. We were at the airport for 8 hours. We had to go to Charleston instead of Myrtle Beach. I had to change my reservations for the car, hotel and make sure our bags got to Charleston. I was on the phone for at least 1 1/2. On the return flight our flight again was delayed. They said it was due to weather. It was sunny in Myrtle Beach and no rain in Chicago. Not sure why the flight was delayed. We got on an earlier flight but our bags had to stay on the original flight. Once at O'Hare the baggage claim agent was great. She provided all the paperwork and explained the bags would be shipped to my house. GREAT!! At this time I still don't have the bags. I called customer service and was connected to someone in India. Not sure why I can't talk to someone in the U.S. It is very hard to understand the reps in India. A supervisor was supposed to call me back, never received that phone call. They do not have any answers and it's very frustrating to say the least. I will never fly United again. So many problems and no one to provide assistance. It's the poorest customer service that I have dealt with in a long time. I don't understand how the executives at United allow such poor customer service. Not sure where my bags are but hoping they arrive sometime today. I had a family member who was an executive with United years ago, she would be ashamed the service has gotten this bad.

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standed - 37 d 9 h ago

4

I want some one from united airlines to call me on my cell phone (hidden) or email me (hidden) your hire terms are very poor there do you all just throw away my online applications don't even bother to call me up for a interview why dose it take to long call me I use to work for Dulles airport for about 5 years before 9 11 happen I want some one to call me up for a interview and rehire me I did apply for a ramp service job at DCA so why cant I even get a job offer or a interview look up my old name way back in early 1999 to t o 2001 where I use to work at Dulles airport Eric Scarratt I use work for cabin service I think your h r office discrimates people

United Airlines Headquarters phone number +1-8-3-3-2_O-1_7_O-7-7___

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standed - 37 d 9 h ago

4

I want some one from united airlines to call me on my cell phone (hidden) or email me (hidden) your hire terms are very poor there do you all just throw away my online applications don't even bother to call me up for a interview why dose it take to long call me I use to work for Dulles airport for about 5 years before 9 11 happen I want some one to call me up for a interview and rehire me I did apply for a ramp service job at DCA so why cant I even get a job offer or a interview look up my old name way back in early 1999 to t o 2001 where I use to work at Dulles airport Eric Scarratt I use work for cabin service I think your h r office discrimates people

United Airlines Headquarters phone number +1-8-3-3-2_O-1_7_O-7-7___

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kpt - 37 d 10 h ago

it is ridiculous that this is the only forum for feed back. i was told when i called you can't talk to anyone in corporate about a problem you had to put it on the web page.so here is my feedback. this company sucks

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Anonymous - 48 d 10 h ago

0

I want some one from united airlines to call me on my cell phone (hidden) or email me (hidden) your hire terms are very poor there do you all just throw away my online applications don't even bother to call me up for a interview why dose it take to long call me I use to work for Dulles airport for about 5 years before 9 11 happen I want some one to call me up for a interview and rehire me I did apply for a ramp service job at DCA so why cant I even get a job offer or a interview look up my old name way back in early 1999 to t o 2001 where I use to work at Dulles airport Eric Scarratt I use work for cabin service I think your h r office discrimates people

please call me or you don't even bother to call my ass for a interview or don't call people up at all (hidden) or email me (hidden) I have Dulles airport exsperance cant even get job offer go back ass holes

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Anonymous - 48 d 10 h ago

0

I had use to work for united airlines way back as a cabin service when 9 11 happen I was laid off was told later on I can come back and apply again would get my sonority back but united told me I was not be able to come back work again where I am exsperance you all full of shit about hire discriminate my ass rather pick some one else

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Anonymous - 54 d 8 h ago

0

I hate this company I went for an interview sat there for three hours to only allow them to tell me I wasn't eligible for rehire and then the recruiter was a bitch she didn't even try to see why or even call HR I emailed her two years ago asking her was I eligible for rehire and she said yes

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standed - 57 d 12 h ago

0

When booking a flight, a last popup said there was an upgrade available. I clicked on the button to view info about the upgrade and it was added to my ticket price. I immediately called customer service. I'm traveling and didn't have an extra $250 to wait up to 14 days for a refund. So I voided the entire ticket because they said I would get a refund in 24 hours for the ticket since it was voided. It's been almost a week and I have called 4 times to talk to customer service. Each time, they assure me that my refund will be issued in 24 hours since the reservation was voided and this is not a refund. They even admitted that it got lost in the queue so they promised it was put at the top of the gueue. I talked to my bank who said the amount should have been dropped off pending and never processed since it was a voided sale. Now I have an email that said I can expect the refund in 7 days. I'm traveling with a child and am now down to $17 and stranded because of United Airlines. This is unconscionable and no way to treat customers.

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Velez - 59 d 4 h ago

0

Having difficulties locating a customer service agent that is located in the states. When I ask to be transferred the reply is..." there is no way for you to be transferred to a supervisor located in the states"! Can someone please explain this to me???

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Maria Martinez - 106 d 3 h ago

3

United Airline is the best airlines to all over world. i like travel because i am going anywhere by united airlines.

https://airlines-reservations.co/united-airlines-reservations/

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Kieran - 94 d ago

0

You think that United Airlines are the best airline in the world? They charge $30 for a carry on. You have to be joking. They are the only airline I have been on that charges this and I have been on over 30 airlines around the world.

You are obviously deluded or stupid.

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Anonymous - 89 d ago

Frontier charges too

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Liz - 73 d 17 h ago

Almost all airlines charge for bags. Some charge up to $50 x bag.

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