Information, reviews and public commentary for US companies

 

United Airlines

Rating
0.25
Web
http://www.united.com/
Address
77 West Wacker Drive
Chicago, IL
60601
Phone
(800) 864-8331
Twitter IDs
@UNITED_AIRLINES
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Pissed customer - 6 d 14 h ago

0

Discrimination is alive and well on United Airlines....Delta is the way to go!!!

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Mrs.Roman - 11 d 9 h ago

0

Dear Mr.Tilton my mother Marisol booked a round trip ticket for Newark Airport to Agudilla Airport from 9/10/2017-9/20/2017 due to the natural disaster hurricane Maria my mother was unable to fly back due to the fact the airport was damage and the agency was not letting anyone fly out which is understandable.when the airlines was up and operations were running I called to confirm that my mother was able to get a flight back home.I had spoken to one of your agent supervisor named Janet at the Newark Airport in NYC i proceded to explian to her the situation she was very rude to me and she " told me that there is nothing she was able to do because my mother missed her flight and policy was that there will be no refund on her ticket and that she had to purchase another ticket to get back home"I Insisted on the fact that it was not her fault a hurricane hit Puerto Rico and kept explaining to her my mother had a round trip ticket.and her reply was to me "you must purchase a ticket for your mother to come back to New York" it felt so hurtful to me how can an airlines such as United not be Sympathetic to what was going on in Puerto Rico I don't know if that is what the company has taught your employees in a natural disaster accurence but I will be letting future consumers know about how United Airlines treated me and getting my mother back home this very serious matter and I hope this is not your standard way of handling emergency flights. I THINK WE WILL NO LONGER USE YOUR BUSINESS IN THE FUTURE....and I WILL BE LETTING PEOPLE KNOW HOW I WAS TREATED IN A TIME OF NEED.. Sincerely MRS. N.ROMAN

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We used our miles and had to buy more. The agent said the charge was $200. (Singapore customer service). We were charged $677.25. - 199 d 13 h ago

0

We used

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World Traveller - 5 y ago

1

It almost seems unfair to keep dumping on the old legacy airlines, but for me, United is the worst of all of them. When will they figure out that we don't have to fly with them anymore, and they should stop treating their customers like livestock?

I have flown transatlantic round-trip about a dozen times on six different airlines, and United was far and away the worst of those trips. Sure, lot's of airlines now have baggage limits and other fees, and that's not the problem I have. The problem is the way United treats you, especially if you are in economy. "Oh, here's your economy boarding pass, good luck."

This was a few years ago, so I don't know if anything changed, but comparing the flight to a Virgin Atlantic flight I took the same year is almost unfair. Even in coach, VA had seatback entertainment, decent food, and a friendly flight crew. The pilot even came out and talked with the passengers before the flight. United was staffed by a bunch of angry forty year old flight attendants, the food was awful, and if there was some sort of in-flight entertainment, I certainly couldn't see it from where I was sitting.

If there were no other options, I could deal with it. But when Virgin or Lufthansa flies the same routes for the same (or better) price, why on Earth would anyone fly United? People need to stop flying with them, and then maybe they'll get the message.

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enchantetravel - 5 y 57 d ago

@united_airlines, reports of ur treatment of 2 young boys texting their mom, really appears harsh and rude. They did the right thing! Now u?

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jotaka_bag - 5 y 57 d ago

@mcbyrne @United_Airlines I'm very confused. I have never been lost before. It been 4 days...I not even sure if anyone is looking for me!

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mcbyrne - 5 y 57 d ago

.@jotaka_bag I hope @United_Airlines finds you soon. I bet its lonely being in lost luggage limbo. #dc #dca #smh

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stephhowson - 5 y 57 d ago

After the trip from hell, both ways, I am never flying @united_airlines again. I am now waiting in line. United lost a loyal customer.

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iam_msberry - 5 y 58 d ago

@JoshuaMorrowYR NO Not after the poor experience @United_Airlines has provided for the $ you spent #stopsuckingunited

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SherryFAtHP - 5 y 58 d ago

@UNITED_AIRLINES thanks for the 3 hr flight delay. Worst part - no notification of any kind - no text, no PA annc't. Now I sit. #ruinedmyday

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leahtn - 5 y 58 d ago

Intl flight res: @swissairlines says call @UNITED_AlRLINES, @united_airlines says call @lufthansa_de. Now they say call @swissairlines. WTF

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TheSlimWaites - 5 y 58 d ago

I'm done with you @United_airlines. You had your chance. I'll take my free trip to Paris and be a delta customer come November.

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Kstupples - 5 y 58 d ago

@ROGERCHAPMAN1 @UNITED_AIRLINES just one more on that list! We all do out here:-(

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