Information, reviews and public commentary for US companies

 

United Airlines

Rating
1.172996
Web
http://www.united.com/
Address
77 West Wacker Drive
Chicago, IL
60601
Phone
(800) 864-8331
Twitter IDs
@UNITED_AIRLINES
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Ravi Singh - 6 d 18 h ago

0

This airline is so unprepared. We had a flight this morning Flt. 1727 from mco to ewr. The flight attendants left a lot to be desired. I rarely complain plus I also recognize good service. This crew left a lot to be desired. The flight landed in Newark. The plane stopped on the tarmac for 10 mins. My wife had an emergency because she wasn't feeling well. She decided to get up and go to the bathroom IN FAVOR OF MESSING UP THE SEAT. Upon getting there she was yelled at by one of the flight attendants "SIT DOWN". The other passengers heard it and apologize to my wife. The flight attend was a man in his late 40 to 50. Plaid shirt sloppy tie...un shaven. To make matters worse while I was waiting for my toddler seat when he came out with one of the pilots and not knowing who I was. Bad mouthing my wife calling her an idiot woman. I told them who I was and that I didn't appreciate them talking about my wife in that way. My kids were next to me hearing this. Folks, this is what the crew does. The call their passengers idols. I told him to stop yelling at me in front of my children. He also threatened to report me to the FAA. I told him please do. The person next to him was quiet which I assume was the pilot and said nothing. The baggage handler couldn't believe he spoke to me that was. We asked his name from another flight attendant. They looked at my wife and ignored her. The flight attend in a black suit. This entire industry has lost all common sense. I would like a response from united, but they won't.

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Daniel WILLIAMS - 13 d 17 h ago

0

Absolutely, THE WORST AIRLINE EVER!!! TRIED TO TALK WITH GATE AGENT SHE GAVE PHONE BACK TO MY TEENAGE SON WHO WAS TRAVELING ALONE!! HIS FLIGHT WAS DELAYED THEN CANCELLED IN PEORIA, ILL SENT HIM TO SPRINGFIELD, ILL ONLY TO HAVE CANCELLATION!! No HELP FROM UNITED!!!!

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John - 14 d 18 h ago

0

Worst Customer Service. I spoke with a CSR and he told me I was wrong with how I tried to use a Travel Certificate to book my flight. I, then, asked to speak with a Supervisor and a guy named Dave, Employee Number: 05028, sounded like he just woke up from a late night of partying. He asked me what happened and I explained what I was trying to do. I waited for his response for over 3 minutes. Nothing. Finally I said hello again. And he said mmmmmhhhhmmmm. I repeated it back as a question and he asks me to tell him why I was calling. Wait a minute! I just did and then you went silent for 3 mins. Obviously, I am not the priority. He then told me there was nothing he can do about the flight I already booked because it was over 24 hours. BS! I asked for an extension on the travel ticket that I was trying to apply when I booked this flight. The website wouldn't take it after following all the directions on the United website. So I purchased thinking it would apply during the purchase. Nope! And now you are telling me you can apply it? Nor can extend the expiration of the Travel Certificate. Once again, I call BS. This is why I prefer American. Better customer service. I will be contacting Corporate as well.

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Aries - 26 d ago

0

I will Never book with United ever again. They have the worst customer service, especially Yohan Gaorian. She is the worst person to talk to.

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Anonymous - 17 d 15 h ago

Worse phone system too

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davidjohnsonloanfirm111@gmail.com - 27 d 6 h ago

(SPAM)

Flagged for review. 
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PATHETIC CUSTOMER SERVICES # 2 - 27 d 7 h ago

PATHETIC CUSTOMER SERVICES # 2. I am posting this again because the first one has mysteriously disappeared. PATHETIC CUSTOMER SERVICES: I called in to cancel a person from a flight due to the death of the individual. A call to the airlines robot said a 5-10 minute hold time which turned into 16 minutes. When an agent got on the phone I specifically provided the phone number changes and right at the end when the confirmation number was to be provided by the agent, she stopped talking, the connection continued but I was left saying "hello, hello....are you there???" Then came the proverbial disconnect. The agent had my phone number but did not call back and then I had to completely start from scratch with another robot, hold time and a new agent. This entire scenario took 59 minutes to complete and could have been done in less than 1 minute had the first agent called back which she did not do. To the CEO and all managers of this airlines, you need to educate your personnel and train them to be more responsive to your customers else you may end up with no customers as they go to other airlines. The 2nd agent provided the cancellation confirmation number in a few seconds which could and should have been provided by the first agent. Absolutely pathetic customer services.

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PATHETIC CUSTOMER SERVICES - 27 d 7 h ago

0

PATHETIC CUSTOMER SERVICES: I called in to cancel a person from a flight due to the death of the individual. A call to the airlines robot said a 5-10 minute hold time which turned into 16 minutes. When an agent got on the phone I specifically provided the phone number changes and right at the end when the confirmation number was to be provided by the agent, she stopped talking, the connection continued but I was left saying "hello, hello....are you there???" Then came the proverbial disconnect. The agent had my phone number but did not call back and then I had to completely start from scratch with another robot, hold time and a new agent. This entire scenario took 59 minutes to complete and could have been done in less than 1 minute had the first agent called back which she did not do. To the CEO and all managers of this airlines, you need to educate your personnel and train them to be more responsive to your customers else you may end up with no customers as they go to other airlines. The 2nd agent provided the cancellation confirmation number in a few seconds which could and should have been provided by the first agent. Absolutely pathetic customer services.

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Long Beach Randy - 36 d 11 h ago

5

I recently returned to Fresno Ca. aboard U A flt 5645 on 02/12/19. the Flight attendant (Brittany or was it Brianna) was a very polite, professional,employee. this employee is everything any company would be proud to have. She had a few hours of layover in Fresno. and if i had had time i would of liked to have sat and spoke at length with this woman. It is interaction with employees like her that will bring me back over and over to fly united airlines. Randy (LB) Hammers.

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Mario - 43 d 15 h ago

Please contact Mario in Corporate office and request that he reach out to his friend Sister Eileen (hidden) Deepest gratitude and God bless, Sister Eileen

Flagged for review. 
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Colin Ahasay - 50 d 11 h ago

0

You paid someone for the previous review ladies and gentlemen.

You lost all of my clothes and canceled my flight and didn't help me rebook and refused to help me get a hotel. I am a disabled combat veteran and I would like to resolve this without resorting to contact Chief Basaran.

Could one of you empty suits at least send me some information about where to stick it?

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Suzanne - 52 d 11 h ago

i just had the most amazing United Airlines Customer Service Representative on the line by the name of Marco Uriarte. He spent over a half hour with me to try to correct a problem with a flight for myself and two others. There was much anxiety over the fact that flights were changed and were problematic for the three of us. He was so helpful and calming. He made sure he booked flights that met our satisfaction. I only had my flight information but he searched for the information on my companions and was able to coordinate us all. He also made sure that I was not charged for a checked bag since I used my United Airlines Explorer card but it was not reflected on my reservation. He took the extra step to make sure my card was officially on file. Thank you Marco for making our little vacation to Vegas worry free. We hit the jackpot with you.

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Chris - 53 d 10 h ago

1

Writing this review whilst sitting on the tarmac at Houston intercontinal for the last40 minutes waiting on an available gate. As I am coming from Puerto Vallarta I need to go through customs and immigration an now fully expect to miss my connection. As my now dead mother would say you could not even run a Sunday School bustrip.

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Anonymous - 70 d 15 h ago

0

Your airline is unconscionable!

Your customer service pathetic!

Your corporate unreachable!

Will never fly United Airlines again!!

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William Larrabee - 77 d 12 h ago

IMMEDIATE ACTION TO CANCEL gift CARDS MIGHT PREVENT A $1500 LOSS.

How do I reach a United security person to investigate?

(hidden)

(hidden)

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Komi Gossa - 81 d 13 h ago

5

My name is Komi Gossa, i have flight at Newark airport international to Lome international airport.

My booking number is 52504641 at 6:55pm. I can't make this flight on time. I'm going to be late. Thanks so much

Flagged for review. 
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Anonymous - 101 d 30 s ago

On Wednesday the 5th of dic I was traveling from Newark airport to Mexico City, fly 1063 I believe a passenger had some health issues and the whole crew was very professional handling this case they did everything possible to help her I was very Impressed with the crew.

Thank you so much.

Waldo R.Vega.

(hidden).

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Terica Price - 113 d 15 h ago

0

I'm so disappointed. Flight #1 - My flight to Toronto from Philly was an hour late on 11/ 25th. We were not provided a reason why. Flight #2- On my returning flight to Philly from Toronto, the flight was late. United blamed air traffic and the de- icing of the plane process. I told them I was on the plane when I was de- iced. It arrived late and people can't get their facts straight. By the time I reached D.C. I missed my connecting flight to Philly. I was stranded. Flight #3- My rebooked flight from D.C

To Philly was scheduled to leave at 1230, however the flight was late and here we are at 2:00 waiting for an update. First the plane was late and then they said its experiencing me technical issues. I a cured additional expenses due to a hotel stay and food.

I work for Chase and I build United products on our Ulyimate Rewards website. I am not happy with the service o received.

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Pierce Russell - 104 d 16 h ago

5

Airlines can not control weather no matter how much we would love too. De-icing is important before flying. If you rush a plane and take off without the proper precautions, the flight would no longer be safe. You should always plan your flights with extra time in case of a delay. delays are common in order to keep the safety of the passengers. Air traffic is also a safety precaution. If two airplanes get too close, you run the risk of a possible crash (not to mention turbulence because of tailing air from the wings). I though I do not work for united, I am a pilot and ask that you consider how hard the airlines work to ensure the safety of their passengers.

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Brenda K. - 125 d 12 h ago

1

I decided to upgrade my seat assignment on a transatlantic trip in September. I paid the requested amount and was assigned the seat I selected. I received a confirmation of the amount charged and my new seat assignment. I discovered, to my dismay, that I was later assigned a different and less desirable seat with no notice. I spent a miserable nine hours in a seat on a row where other passengers stumble over me all night long. United refuses to refund my money for this terrible seat. Dale Chase, in customer service, was quite indifferent to my complaint. In addition to the amount I paid, I should be compensated for the distress inflicted on me. Skip this Airline and fly Delta if you want a great flight with outstanding employees.

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Anonymous - 125 d 17 h ago

(SPAM)

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Wael - 131 d ago

Vacancies for licensed aircraft maintenance engineer A320 and A330?

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Barbara Commorato - 134 d 16 h ago

2

I would like to commend customer rep Helen Joseph in the Orlando airport for her outstanding customer service. My flight was delayed 7 hours and Helen managed to rerout me and finally get me back to Seattle.

The Airline stinks because of their arrival and departure history but Helen Joseph saved my day.....thank you

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Jessica - 142 d 15 h ago

0

I took a flight recently that was becoming so delayed I needed to call the airline to make some changes as we were going to miss our connecting flight. I spoke with a reservationist who informed me that if we were to take the one flight and spend the night in Newark and fly out the next day to my destination that United would cover the cost of my hotel for the night. I called and booked a hotel and even called back FOUR times to confirm that my hotel would be covered and even asked where I would be submitting my invoice once I received it. I did exactly as they said and when I submitted the invoice, I got a response back that my request would be denied and I would absolutely not be reimbursed for my hotel stay. I emailed the gentleman back and asked that he call me as that is completely unacceptable as I was told FOUR times it would be covered. Carl Davidson did give me call and stated again that United was not responsible and would not reimbursement, no matter what. I complained again that I was told FOUR times it would be covered and that was not ok and I wanted to speak with someone else. Carl was very unpleasant, would not give me the name of his supervisor and said all he could do was forward on my "feedback" and review their policies. I called reservations again and complained to them, that four of their agents said it would be covered - they apologized and said the best they could do was maybe provide me with hotel credits, but not even for the amount I've already spent. I dealt with a death in my family that week and have had to spend enough money - I wouldn't have changed my flight and stayed in a hotel if this had not be covered. I am going to continue to call various numbers for United until I get this resolved. I am very upset and would not choose United again unless they were the ONLY airline available. Very upsetting.

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Rahal - 135 d 17 h ago

0

I'm sorry to hear about your loss Jessica.

My girlfirend is currently going through the same thing so I filed a case against United with the Better Business Bureau. I would urge you to do the same. She was promised reimbursement for the hotel she had to stay at, she never even got to her destination and now United is saying that no reimbursement is possible due to factors outside of their control.

If anyone has a number for the corporate office for United please share.

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