Transportation! When I call to make my reservation to pick me up for a Dr appt I always ask for Coventry transportation. Now they is sending out a Uber or Lyft which I have had bad experiences with people that don't speak English or driving too fast. Then they send you a text stating a Lyft is picking you up including their name and car make and licence plate# but when they come its a different person and licence # its very scary. Then i also experience a driver down in his seat, dirty car with a dang hoody on. He looked very high. Then the time you make your reservation they give you a time for pickup, then the day of pivk up they give a different time. This is not good at all. United Healthcare providers should not be sending out driver like this I requested that they continue to schedule Coventry transportation for all my ride,but they sent out other companies this is dangerous for patience to get in a car with someone you don't know.I always schedule my rides a week or two in advance. I don't know what type of contract that you have with Logistics Transportation but its not right for you guys to put patients in this position. It's on the news everyday in California about uber and Lyft, with all the rapes and lawsuits
Because my Pharmacy filled my Prescription 5 days early, UHC will not give me a vacation override. I am leaving the country for 6 months and BECAUSE their system will not allow a human to make a decision, all they can say is, we are sorry! Well, that is unacceptable, so I tried to call the head office! All I get is the rapid busy signal. What a disappointment! The only option is to now pay retail, despite already paying for the AARP Medicare RX Plan coverage. How can AARP endorse such incompentence?
I want to know how Oxford can determine medication cycles count towards IUI. I have been trying to have a family for 2 years. I had cancer at age 12 and had strong chemo and radiation. Therefore, my AMH level (egg reserve) is VERY low. My obgyn treated me for a year. Did 2 ultrasounds and one blood work. I did 5 rounds of clomid and it was unsuccessful. He said is was time to see an RE, which I did. We got benefits from Oxford and told we have up to 4 IUIs to be covered. We did testing to prove semen is good, tubes are open, no PCOS or endo. Only issue is low egg reserve. At this time my RE recommends I do IUI with injectable. She said lets maximize the few eggs I have with IUI and injectable. She doesn't feel IVF would be beneficial since I don't have enough eggs. NOW, Oxford denied my doctors prior authorization request for IUI with injectable and says I had my treatment rounds. Since when is medication benefits the same as treatment/procedure benefit? Who are they to determine that? If my RE is saying she believes I have a chance with IUI how can Oxford deny that and say it won't help. Maybe, it seems pointless, or not effective to the person(s) determining this. But, if people would take step back and re look at the big picture. I want to start a family more then anything. I bet the people making these decisions have a family. What if they couldn't have kids? What if they had an issue and their insurance denied them? What if their parents couldn't have them? I find this very unfair. Can someone please help me. I know my doctors office can put in a request for peer to peer review. Which then did. If that fails, I can always "try" to appeal it. If my doctor can't get them to change them mind, i'm sure I cant. And, lets face it. Once a decision is made, the percentage of reversal of decision are low.
Why do think DRS r not taking ins7 for the patients.insurance companies r killing the DRS financially.they don't pay the money to DRS for their services .the money that is paid to the DRS who r taking insurances is something to laugh about. They r horrible to the providers. They have the ability to not pay the providers. Stop payments. They have become GODs.
Profits for united healthcare were over 200 billion and their CEOmakes several million dollars a year
They have difficulties approving patients medications. Because then how will they make billions for themselves
Try getting hold of someone in the corporate office. Good luck with that
Dot who r not taking united healthcare r better off because they don't have to put with the companies abuse
They r horrible
I know exactly what you mean. Time to start a class action lawsuit against them. And get the CEO prosecuted and everyone else in corporate. They pissed off the wrong one
Worst insurance company you can have. Have a bunch of rude blacks answering the call center. And all the doctors on the list do not accept their insurance. Then you ask for doctors they say they call them and accept the insurance and they will give you a Dr 95 to 100 miles away and then that doctor does not accept the insurance. Truth I have multiple recordings of myself on the speakerphone. What day did was help Obama get a bunch of blacks off welfare and give them a job in a call center.. time to file suit run an ad in the paper and start a class action lawsuit against them and close them and have the CEO prosecuted. That's the only way to deal with these criminals that give politicians money
It s a puzzle to me why this company has proven to be so incompetent. I believe they have a reasonable reputation and AARP uses them for millions of insured members. But every interaction
I have had with them has been bumbled by their staff. They are very kind on the phone but they have failed to properly renew my policy and to provide promised paperwork. I believe they are just overwhelmed by the amount of customers they must have.The representatives also don't seem to understand the policies.
All I can do is just to change companies as they just can't handle my business.
People.......Avoid>>>" United Healthcare Insurance Company" LIKE THE PLAGUE!!!
This company is full of crap. Nothing I've tried (to resolve my issue) has been resolved, that's after speaking with 5, yes 5 different representatives & lastly I tried calling the President & CEO (Gail Boudreaux) @ (hidden) with no response & finally gave up.
That's the service you have to put up with this "BS COMPANY" and the disgraceful people that run this company. PLEASE, PLEASEEE, TAKE YOUR BUSINESS ELSEWHERE!
As I will be doing.........SHAME ON YOU MISS "GAIL BOUDREAUX". In my eyes you're an incompetent piece of CRAPPPP!
Let me just get straight to the point. UHC in Mint Hill, NC do not know their ass from a hole in the ground. Went there in person Dec 26, and because of wait time, they were to text me prior to returning for my Appt, never heard from the remainder of the day. Irate the next day I contacted them again and the gal said it looked as if the Appt was dropped, not by me. Why Would I be so stupid as to believe her when she convinced me to schedule another on for the exact thing to happen again today? Incompetent idiots, liars cover their assets, healthcare is no place to play headlamps. Maybe just someone who can show you how They're played.
File a complaint with:
U.S. Dept. of Health and Human Services
I am going to. Good luck!
And please pass this information on!
BOYCOTT UNITED AND JOIN A CLASS ACTION LAWSUIT. SUPPORT THE WHISTLEBLOWER SUITS WHO SHOW WE ARE NOTHING BUT A PROFIT MAKING TOOL.
They show my son as having health insurance through them, my son has never had health insurance through them or any other company; because of this, he has been denied a bed in a state sponsored treatment facility. I have called for two days in a row and requested a letter saying that he does not have health insurance. They keep giving me the run around and refuse to give me any information even though I told them that he is mentally disabled and cannot speak with them. This is one of the WORST insurance companies when it comes to customer service.
Also would you please file a complaint online?
I will. I'm so exhausted from all this.
I Agree C. BASS!
This company has increased their harassment since I got MEDICARE to straighten out their refusal to.disenroll me. I did everything right on Dec 7, 2017 to disenroll, and was confirmed that coverage would end Dec 31 2017, but they refuse to release me.
Now, i get calls and letters from them daily, as if they want to help. MEDICARE says they show I'm still enrolled, even though I have letter saying I was disenrolled dec31,2017!!!
I cannot get another doctor as long as they continue this nonsense. I'm told I have to continue answering every question, every letter!
They are scammers, and losers!!
Have had no complaint until April 5, 2018, when my hsband was discharged from the hospital after being treated for infection in his blood and Sepsis which nearly took his life.
On the way to the pharmacy to p/u life saving oral antibiotics, Pharmacy called to say the drug was being denied payment because my husband had been dropped from the plan. that very sick man spent 2 and 1/2 hours on the phone trying to rectify the situation to no avail and had to re-apply for coverage... we were told UHC had been trying to reach us, but "could not find us", and we had moved... well, we had moved 3 years ago, 2 miles away, same county, same State. How come we receive payment coupons and drug monthly drug summaries to the same NEW address for the last 3 years, yet UHC was sending letters to the former address? very very bad communication system at UHC and no one takes the blame and punishes the consumer. this has been reported to Commissioner of Insurance and they are helping us resolve this... Now I have returned a call from Medicare Complaint department 5 times and left my cell phone #.... no one returns my call... oh what? 'CASE CLOSED.. WE CANNOT REACH YOU!"
Hi Gail, my name is Patricia Hardisty. Omg!! I'm not sure who to talk to, so I'm texting corporate. I tried to call you, not working! I need help... my insurance is so screwed up!! I have spent hours on the phone, not one person supervisor can help me! They hang up! Please can corporate help me? If not i have to hire my attorney. My dr is now 1500 miles away. Wrong state!!! My id # has never gone through correctly. Help me
Please do this too:
This Health Company, United Healthcare, is not in the business of looking out for your best personal health. They delay prescriptions, because it must meet their approvals, not your personal doctor's prescribed health recommendations. They will not resolve your concerns, but refer you to their email message center, and then they refer you to their pharmacy email system, then back again, prolonging your much needed prescription. If your employer utilizes this company, your stuck with below standard service. They have put themselves in a position of knowing your health better than you or your doctor-- Take a look at how much this CEO earned in 2016. Bottom line-- it's all about the money, not your health!
We can fix this problem that United Health Care has of ignoring people and charging them, they are in it for the money. Everyone of us need to go with another company, do not deal with United Care Health, maybe that will teach them to appreciate people and not set themselves up as a god. They are human just like us. They supposedly are working for us, not us being shamed and ridiculed by them and hung up on and they hire people that are not even knowledgeable of what they are doing. They moved customer service to the Phillipines. They are a lousy company. They are not in this to help the people. We need to get out.
Put in on Facebook. Go to groups concerned with medical issues and post it. Also write to the media. That's the way I get things like this taken care of.
I'm in agreement with you I'm going through the same STUFF. SO I PRAY TO MY CREATOR N TO HER GOD THAT SHE SERVES TO ALLOW HER TO HAVE THE SAME EXACT EXPERIENCE THAT EVERY INDIVIDUAL WHO HAS HAD A POLICY N HER EMPLOYEES WILL GO THROUGH THE SAME EXACT EXPERIENCES AS WELL FOR EVERY POLICY HOLDER WHO HAS BEEN MESSED OVER KARMA PAY EACH ONE OF THOSE EMPLOYEES N CEO'S N INVESTORS THE SAME SUFFERING WE HAVE FOR 700 YEARS OF THEIR BLOODLINE PLUS LET EVERY SICKNESS WE HAVE SUFFERED VISIT EVERY LAST ONE OF THEM. SO THIS WAS WRITTEN SPOKEN N AGREED UPON BY ALL WHO HAVE SUFFERED BY THIS COMPANY, THE CEO'S EMPLOYEES, N INVESTORS. THROUGH THE HOLY GHOST, IN THE NAME OF MY CREATOR'S SON N THEIR GOD'S SON. AMEN'RA
I absolutely AGREE! What they do is CRIMINAL! I have had THREE medications that I have been taking for years, was covered by Cigna and seem to be the best solution for fibromyalgia, narcolepsy, & diabetes DENIED! I read my Doctors letter over the phone to the rep and she could not believe they denied me and asked for them to review it again pointing out the letter. They upheld their denial!!! They also denied a high cholesterol medicine because I have not had a heart attack (YET!). I've gone around and around with their reps, spent soooo much time & energy to no avail. Unfortunately my husbands employer carries this insurance. We will be talking to him! WORST experience EVER!!! BUYER BEWARE!!!