UHC is unfairly and possibly illegally illegally threatening its Elderly Medicare Customers. Many after receiving its repeated threats of cutoff probably are frightened into paying. These repeated threats are made even though UHC KNOWS that there is a Systemwide Delay in Social Security making the direct payments.
I have made repeated lengthy calls and received misleading and inconsistent information from United Healthcare Member Services and Credit Card staff in connection which what appears to be a misleading and incorrect billing letter .From the four women (two in "Member Services" and 2 in Credit Card Services) before the disconnect, I was given 3 DIFFERENT figures for what was supposedly deducted from my Social Security and paid to UHC in January 2018, 2 DIFFERENT figures for what was supposedly deducted from my Social Security and paid to UHC in February and very DIFFERENT figures for what, if anything, I owe. Both Supervisors said I owe ZERO($0) .But one Member Services Rep said I owe $220!! The Bill as well as the Demand Letter I received today demands $77 to be paid now or supposedly I will be cut off!
This is not the first time I have gone through this PROBLEM. The same thing happened with the Unitedhealthcare February 2018 statement and that was finally supposedly resolved with my being told that the correct amounts had been and were being deducted for 2017 and 2018 and that NOTHING was owed. I was also told that "For Certain" , the Unitedhealthcare Billing Statement was being corrected and promised that I would Never receive such a Deceptive statement with that error again. The Promise was FALSE and I received a March Statement with the SAME ERROR.
The situation is SIMPLE. I was enrolled in a UHC Medicare Advantage Plan through all of 2017 and now am enrolled in a different and more costly UHC Medicare Advantage Plan for 2018. My monthly Premiums $66 for 2017 and $77 for 2018 are to be deducted from my Social Security. Deductions were in fact made every month.
According to the last Member Services Supervisor spoken to. UHC KNOWS that Social Security Medicare deductions are in arrears. And this is SYSTEMWIDE and Long Standing.
So WHY is UHC threatening many of its Elderly and most vulnerable Clients?! What can be done to STOP this unfair practice? Why is there a Deceptive Bill and confusing explanations? I also wonder that UHC collected $77 or up to $220 it is NOT ENTITLED TO and then received the money from UHC, would it have refunded the excess-- or would it somehow been "lost/mislabeled"?
customer services is horrible and they don't let you speak to a supervisor and when you do they don't provide their full name or direct number or extension. I have a bill over a year old and they want me to do the leg work. We have been with them a long time and it's always been a headache but never this bad. I am ready to switch to another ppo.
This Health Company, United Healthcare, is not in the business of looking out for your best personal health. They delay prescriptions, because it must meet their approvals, not your personal doctor's prescribed health recommendations. They will not resolve your concerns, but refer you to their email message center, and then they refer you to their pharmacy email system, then back again, prolonging your much needed prescription. If your employer utilizes this company, your stuck with below standard service. They have put themselves in a position of knowing your health better than you or your doctor-- Take a look at how much this CEO earned in 2016. Bottom line-- it's all about the money, not your health!
We can fix this problem that United Health Care has of ignoring people and charging them, they are in it for the money. Everyone of us need to go with another company, do not deal with United Care Health, maybe that will teach them to appreciate people and not set themselves up as a god. They are human just like us. They supposedly are working for us, not us being shamed and ridiculed by them and hung up on and they hire people that are not even knowledgeable of what they are doing. They moved customer service to the Phillipines. They are a lousy company. They are not in this to help the people. We need to get out.
Put in on Facebook. Go to groups concerned with medical issues and post it. Also write to the media. That's the way I get things like this taken care of.
I'm in agreement with you I'm going through the same STUFF. SO I PRAY TO MY CREATOR N TO HER GOD THAT SHE SERVES TO ALLOW HER TO HAVE THE SAME EXACT EXPERIENCE THAT EVERY INDIVIDUAL WHO HAS HAD A POLICY N HER EMPLOYEES WILL GO THROUGH THE SAME EXACT EXPERIENCES AS WELL FOR EVERY POLICY HOLDER WHO HAS BEEN MESSED OVER KARMA PAY EACH ONE OF THOSE EMPLOYEES N CEO'S N INVESTORS THE SAME SUFFERING WE HAVE FOR 700 YEARS OF THEIR BLOODLINE PLUS LET EVERY SICKNESS WE HAVE SUFFERED VISIT EVERY LAST ONE OF THEM. SO THIS WAS WRITTEN SPOKEN N AGREED UPON BY ALL WHO HAVE SUFFERED BY THIS COMPANY, THE CEO'S EMPLOYEES, N INVESTORS. THROUGH THE HOLY GHOST, IN THE NAME OF MY CREATOR'S SON N THEIR GOD'S SON. AMEN'RA
I am starting a petition to send to Corporate and copies to my Congress, to my Senators and also to the Trump Administration. Also filed a grievance with United Health Care, who is being sued by the government if you all want to know. My petition is to have a preventative shingle vaccine, that I just had to pay $238.00 for. They pay for flu shot, pnemonia shot and not the shinle shot!!!!! How dare they treat senior citizens on a strict budget and deny this vaccine. Shame shame shame on United Health CARE!!!!!!!!
Pursuant to the above mentioned Medicare RX policies, I feel that I have no choice other than to advise you as to the problems that I have had with your staff. I called the toll free number, 1(hidden), in order to verify that the three checks that I had sent in December had been receivedI had sent three checks in three separate envelopes to the P.O. Box in Carol Stream, Illinois. I spoke to a representative on 01042018 named JodyShe was not only helpful but she was very polite.She advised me that the three checks had been credited to the account of Helene Kruger, my Mother.There was quite a large overpayment since three checks, each with the correct policy number indicated on the check, were all credited to my mother's policyIt is surprising to me that the clerk who posted the checks would not have noticed a red flag when there was such a large overpayment. I was advised by Jody that the checks for David, my husband, and myself were credited to the account of Helene KrugerJody, while I was on the phone with her, contacted the internal security department..This call lasted 1 hours and I was told that by the end of the day the matter would have been properly handled. This morning I called the toll free number just to verify that the matter had been resolved.. I spoke to a representative named Rosie.She was less than helpful and less than knowledgeableI was on the phone for 2 hours while she was speaking to someone in another department and would intermittently return to me to let me know that they were working on the problem. By the end of the lengthy call, I was advised that either the three checks would be refunded to me so that I could reissue checks or, if possible, a United Health Care representative would credit the three checks to the three appropriate policies We have been customers of United Health Care through AARP for many years and we have never had any problems prior to this situation. Never have I encountered such incompetence. We are merely requesting that the three checks which contained the correct policy number for each policyholder be credited to the correct policy. Thank you for looking into this matter. I look forward to your early response. Jill Kruger Melchior, S.C.L.A.
I happen to be a senior citizen who's unfortunate enough to have your Prescription plan, was on the phone with you guys earlier & I told Monica that my beef was with the company not her. I told her I am sick & tired of having to pay exorbitant amounts for my scripts I asked her repeatedly to let me talk to a person of authority to clear this horrible situation. Back in early December I was told that because I was in the donut hole created by the collusion between your company, Optum Rx & Medicare I would have to pay $623 for Nueprro patch & $ 1,100. For the Trulicity scripts. I am living on Social Security & forced to back to work full time at part time pay just to survive, to be forced to make a choice between not taking meds I need to live or rob a bank to pay the cost. I of course chose not to take meds I neede since dec 2 to wait until Jan 2018 when the cost would be lower, well truth be told the price never came down & I have to pay the same amount.
I've had it with seniors having to pay or die because of moron Obamacare, donut holes & cowardly executives who refuse to accept responsibility for these horrible high costs. Now I understand what the collusion between Obamacare & Insurance companies plan is charging high rates so they can't possibly pay & let old people die off. I probably won't get through to you but you people should know what you're doing, so enjoy your extra long vacations in the south sea islands & tremendous bonuses paid for by the blood of seniors who have precious little funds & time left to live. Remember I did with out my life preserving meds because I couldn't afford your rates!!!!
Joe Cottone sr
Ps tell where to send that useless if card I have!!
They show my son as having health insurance through them, my son has never had health insurance through them or any other company; because of this, he has been denied a bed in a state sponsored treatment facility. I have called for two days in a row and requested a letter saying that he does not have health insurance. They keep giving me the run around and refuse to give me any information even though I told them that he is mentally disabled and cannot speak with them. This is one of the WORST insurance companies when it comes to customer service.
People.......Avoid>>>" United Healthcare Insurance Company" LIKE THE PLAGUE!!!
This company is full of crap. Nothing I've tried (to resolve my issue) has been resolved, that's after speaking with 5, yes 5 different representatives & lastly I tried calling the President & CEO (Gail Boudreaux) @ (hidden) with no response & finally gave up.
That's the service you have to put up with this "BS COMPANY" and the disgraceful people that run this company. PLEASE, PLEASEEE, TAKE YOUR BUSINESS ELSEWHERE!
As I will be doing.........SHAME ON YOU MISS "GAIL BOUDREAUX". In my eyes you're an incompetent piece of CRAPPPP!
Let me just get straight to the point. UHC in Mint Hill, NC do not know their ass from a hole in the ground. Went there in person Dec 26, and because of wait time, they were to text me prior to returning for my Appt, never heard from the remainder of the day. Irate the next day I contacted them again and the gal said it looked as if the Appt was dropped, not by me. Why Would I be so stupid as to believe her when she convinced me to schedule another on for the exact thing to happen again today? Incompetent idiots, liars cover their assets, healthcare is no place to play headlamps. Maybe just someone who can show you how They're played.
Hi Gail, my name is Patricia Hardisty. Omg!! I'm not sure who to talk to, so I'm texting corporate. I tried to call you, not working! I need help... my insurance is so screwed up!! I have spent hours on the phone, not one person supervisor can help me! They hang up! Please can corporate help me? If not i have to hire my attorney. My dr is now 1500 miles away. Wrong state!!! My id # has never gone through correctly. Help me
My husband's name is spelled wrong on his card. They got the kids and mine right but not his.
He has been without medicines for 4 days now.
I swear to God if he dies because you guys are making me jump through hoops just to leave a voicemail on my final call, you will be miserable creatures. FIX THIS!
To Whom It concern may concern I called UnitedHealthcare on Friday to get a prescription of finna means to be covered underneath my health plan to keep me from being put in the hospital and to protect my life being put in hospital tutu if I gained weight a lot of weight it pushes against my bowels and shuts my bowels down and it backs up and it puts infection into my body and it puts me in the hospital to where it almost kills me Grizzly kills me and they turn me down for this medication under emergency so I am going to get discrimination lawyer and I'm also for discrimination against a disability person on needs medication denial so that's what I'm going to do thank you sincerely Richard Lee wheeler senior
they don't care......I have a similar problem and spent 5 hours on hold last week on one day. For the past two weeks I have called every business day andspent hours on the phone. Trust me, I will be doing all I can to warn others about this company.
Start Contacting their Consumer Affairs Department 1(hidden)
I PURCHASED A CADILLAC MEDICARE SUPPLEMENT ON SATURDAY DEC. 2, 2017. YOUR COMPANY HAS MY NAME SPELLED WRONG AND THE TALKING HEAD AT THE FOLLOWING TEL. NO.:
REFUSED TO CORRECT IT. IF YOUR COMPANY DOES NOT CORRECT MY NAME IN YOUR SYSTEM FROM "EDE RANTZER" TO MY LEGAL NAME OF "EVE RANTZER" I WILL TAKE LEGAL ACTION. I COULD END UP WITH A MEDICAL CLAIM DENIED BECAUSE YOUR COMPANY HAS MY NAME MISSPELLED.
CORRECT IT IMMEDIATELY OR I WILL LAWYER UP.
EVE L. RANTZER
Terrible Service its been 3 weeks and calling form medical OFFICE to ask for help regarding some Incorrect Information that is connected with our TAX ID and no one seems to help Transfer and transfer.We have a lot of prior auths that need to be done and notification and Cant seem to get this taken care OFF NOT good at all
Please contact Demographics or contracting.. If you are a par provider you should have your rep do it for you. Good Luck
Terrible!!! My daughter was in the hospital 6 days, they decided on the 6th day at 500pm that they were not going to approve her second part of her surgery at 900am the next morning!!!! How wrong is that they were not going to approve a surgery to reconstruct a breast that is deformed because of a skin disease. Really who are they to decide that it is not needed. They don't know her or have they seen her, I'm not sure how they sleep at night. THIS IS SOMEONES LIFE THEY ARE PLAYING WITH!!!!!!!.
Gail How do you sleep at night? Or do you just take your huge paycheck and not even know what your employees are doing? If this was your child I'm sure they would get the best of care always!!
WORSE COMPANY TO DEAL WITH THEY MUST HIRE IDIOTS. GET A LOL ON THIS I CALLED CORPORATE OFFICE PERSON ON OTHER END ARE YOU CALLING WITH A ISSUE WTF NO I AM CALLING ABOUT THE WEATHER WTF. IDIOTS PIROD.
I've made several attempts to have a return check reissued. I've invested several hours over the past 30 days and continually get transferred and cut-off after being on hold for over 20 minutes each call. The last call I was assured that the person that originally called would hold until my issue was resolved - however, I was cut-off after 24 minutes indicating that I should call back. I'm a retired CFO of a regional insurance company who understand that insurance bureaucracies often don't meet customers expectations but my experience with United Healthcare is unbelievable considering how consistently bad the service has been. Hopefully, the new CEO, David Wichmann will reengineer the customer service department.
Worse company ever. Can not get a straight answer from anyone.
You've got that right, Stephen! I cannot stand the inaccuracies on their website! I just spoke to a rep, after being transferred 6 times, only to be told they offer transportation to doctors!!! I cannot stop laughing!!!