Information, reviews and public commentary for US companies

 

United Healthcare Insurance Company

Rating
0.571429
Web
http://www.uhc.com
Address
450 Columbus Blvd.
Hartford, CT
06103
Contact
Gail Boudreaux
Role
President and CEO
Phone
(860) 702-5000
Fax
(860) 702-7000
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Anonymous - 1 d 51 m ago

Hi Gail, my name is Patricia Hardisty. Omg!! I'm not sure who to talk to, so I'm texting corporate. I tried to call you, not working! I need help... my insurance is so screwed up!! I have spent hours on the phone, not one person supervisor can help me! They hang up! Please can corporate help me? If not i have to hire my attorney. My dr is now 1500 miles away. Wrong state!!! My id # has never gone through correctly. Help me

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Angel Siepker - 1 d 15 h ago

1

My husband's name is spelled wrong on his card. They got the kids and mine right but not his.

He has been without medicines for 4 days now.

I swear to God if he dies because you guys are making me jump through hoops just to leave a voicemail on my final call, you will be miserable creatures. FIX THIS!

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Richard wheeler - 274 d ago

To Whom It concern may concern I called UnitedHealthcare on Friday to get a prescription of finna means to be covered underneath my health plan to keep me from being put in the hospital and to protect my life being put in hospital tutu if I gained weight a lot of weight it pushes against my bowels and shuts my bowels down and it backs up and it puts infection into my body and it puts me in the hospital to where it almost kills me Grizzly kills me and they turn me down for this medication under emergency so I am going to get discrimination lawyer and I'm also for discrimination against a disability person on needs medication denial so that's what I'm going to do thank you sincerely Richard Lee wheeler senior

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Jessica Thompson - 239 d ago

0

they don't care......I have a similar problem and spent 5 hours on hold last week on one day. For the past two weeks I have called every business day andspent hours on the phone. Trust me, I will be doing all I can to warn others about this company.

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Shirley C - 22 d ago

1

Start Contacting their Consumer Affairs Department 1-(hidden)

ext 3042514

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EVE L. RANTZER - 6 d ago

0

I PURCHASED A CADILLAC MEDICARE SUPPLEMENT ON SATURDAY DEC. 2, 2017. YOUR COMPANY HAS MY NAME SPELLED WRONG AND THE TALKING HEAD AT THE FOLLOWING TEL. NO.:

(hidden)

REFUSED TO CORRECT IT. IF YOUR COMPANY DOES NOT CORRECT MY NAME IN YOUR SYSTEM FROM "EDE RANTZER" TO MY LEGAL NAME OF "EVE RANTZER" I WILL TAKE LEGAL ACTION. I COULD END UP WITH A MEDICAL CLAIM DENIED BECAUSE YOUR COMPANY HAS MY NAME MISSPELLED.

CORRECT IT IMMEDIATELY OR I WILL LAWYER UP.

EVE L. RANTZER

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Maria - 183 d 4 h ago

0

Terrible Service its been 3 weeks and calling form medical OFFICE to ask for help regarding some Incorrect Information that is connected with our TAX ID and no one seems to help Transfer and transfer.We have a lot of prior auths that need to be done and notification and Cant seem to get this taken care OFF NOT good at all

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Shrley C - 22 d 17 m ago

1

Please contact Demographics or contracting.. If you are a par provider you should have your rep do it for you. Good Luck

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Anonymous - 41 d 19 h ago

0

Terrible!!! My daughter was in the hospital 6 days, they decided on the 6th day at 500pm that they were not going to approve her second part of her surgery at 900am the next morning!!!! How wrong is that they were not going to approve a surgery to reconstruct a breast that is deformed because of a skin disease. Really who are they to decide that it is not needed. They don't know her or have they seen her, I'm not sure how they sleep at night. THIS IS SOMEONES LIFE THEY ARE PLAYING WITH!!!!!!!.

Gail How do you sleep at night? Or do you just take your huge paycheck and not even know what your employees are doing? If this was your child I'm sure they would get the best of care always!!

.

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Hank - 48 d ago

0

WORSE COMPANY TO DEAL WITH THEY MUST HIRE IDIOTS. GET A LOL ON THIS I CALLED CORPORATE OFFICE PERSON ON OTHER END ARE YOU CALLING WITH A ISSUE WTF NO I AM CALLING ABOUT THE WEATHER WTF. IDIOTS PIROD.

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Marty Brill - 47 d 1 h ago

0

I've made several attempts to have a return check reissued. I've invested several hours over the past 30 days and continually get transferred and cut-off after being on hold for over 20 minutes each call. The last call I was assured that the person that originally called would hold until my issue was resolved - however, I was cut-off after 24 minutes indicating that I should call back. I'm a retired CFO of a regional insurance company who understand that insurance bureaucracies often don't meet customers expectations but my experience with United Healthcare is unbelievable considering how consistently bad the service has been. Hopefully, the new CEO, David Wichmann will reengineer the customer service department.

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Stephen - 117 d ago

0

Worse company ever. Can not get a straight answer from anyone.

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Irma - 53 d 3 h ago

You've got that right, Stephen! I cannot stand the inaccuracies on their website! I just spoke to a rep, after being transferred 6 times, only to be told they offer transportation to doctors!!! I cannot stop laughing!!!

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Elizabeth - 83 d 20 h ago

0

Now I am back for a not as nice review. I made 6 calls to the so called Corporate # from Google.

(hidden)...IF that really is their #, I doubt it is. They don't want to be bothered with calls and complaints for ineptness, do they?? All 6 calls were cut off as " call ended". Just cut off, disconnected, no humans, no recorded message, nothing!! Now, I am very displeased. You take my money, but not my calls, corporate ?? Rating is worse than POOR, for this.

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tom - 89 d ago

0

Just had a phone call from UHC. Person calling did not speak English very will, so I did not understand most of what he said. You are wasting your money and my time by having call center people who do not speak English

Tom Davidson, a customer.

protonmail.com

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Elizabeth - 84 d ago

4

I try to bypass call centers or customer service. I go to Corporate to get unscripted answers from people who can make decisions and bend the rules to satisfy their customers. Corporate, employees and computer input data need to be on the same page with updates, rates, etc. Not always the case.

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Misha - 231 d 1 h ago

0

BUNCH OF CRIMINALS!!! CANNOT SEND MEDICAL CARD FOR INSURANCE. OVER 30 MINUTES ON HOLD!!!!!!!!!!!!!!!!!

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mike - 112 d 9 h ago

My son has mhc he dident recieve his health card did u get any reason why u dident he could use this when going to the doctors

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TIME FOR A CLASS ACTION ALL STATES! - 119 d 1 h ago

Seriously? It's due time UHC meet the likes of Gowdy in a nice CLASS ACTION!! Fed up! Not one single employee in the entire company is capable of performing their job! Been through so much in such short duration. The blatant lies continue ad nauseam! They are more than corrupt! California here....please let me know if you want to join in on a class action. Maybe then, Gail Boudreaux et al will take heed! If interested please contact me here or on Consumer Affairs UNDER: TIME FOR A CLASS ACTION ALL STATES! This needs to stop immediately!

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Sarah Ramirez - 125 d 16 h ago

0

Going on month three of fighting with UHC to get the insulin pump our 9 year old daughter AND HER PHYSICIAN wants her in and we keep getting denied and then no answers, no direct contact person, no one has an email address I can write to, all because something else is cost effective (they won't tell me what that one IS...) and my poor kiddo is feeling like total crap with a BGL of 521 and thank god no ketones so no emergency room visit just yet unless it changes overnight. Why the heck can't you guys get it together for the health, safety and sake of my kid?!?!?! A parent should ever be feeling so defeated for their kid

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Tracie bourne holtz - 137 d 22 h ago

0

Uhc is the worst company I have ever had to deal with! They promise a provider that they will be paid and they lie! It did not get paid. Much stupidity amongst the call center workers and management!,,,,

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Regina Bailes - 148 d 33 m ago

0

Where should I start? If you can get another health insurance then go for it because United is the worst! We get this insurance through my husband's job, we pay a lot of money every month and although our services have been well-covered (because we pay a lot of money each month) when I file a claim and need to get reimbursed, it is a night mare! I sent EVERY single piece of documentation they asked for and every time I called there was something else that it wasn't right. They tossed me from person to person and when finally someone assured me they would pay, guess what? The check never came. I called and they sad they needed something else. Never mind that I called before we rented the medical equipment we needed, and that they told me exactly what kind of documentation I would need. Every time I call back, no one knows what really went on and so I have to explain all over again. I have a rap sheet of everyone's names and reference numbers but they are good for nothing! Bunch of incompetents! If my problem doesn't get resolved this week, I will call the company my husband works for and get them involved, let's see if United will pay attention when a multi-million dollar account gets involved. RUN! DON'T GET THEIR SERVICES,FIND ANOTHER COMPANY! I am putting my real name down, I want them to know who is complaining if they even pay attention to this page.

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Anonymous - 148 d ago

0

This Health Company, United Healthcare, is not in the business of looking out for your best personal health. They delay prescriptions, because it must meet their approvals, not your personal doctor's prescribed health recommendations. They will not resolve your concerns, but refer you to their email message center, and then they refer you to their pharmacy email system, then back again, prolonging your much needed prescription. If your employer utilizes this company, your stuck with below standard service. They have put themselves in a position of knowing your health better than you or your doctor-- Take a look at how much this CEO earned in 2016. Bottom line-- it's all about the money, not your health!

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Syed Ahmed - 183 d ago

5

I have 20 Acre Industrial Vacant land on Morro Road in Apple Valley

Close to I-15 freeway easy In-out available for the long term lease call me (9490 910-4953

(hidden)

Flagged for review. 
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LP - 190 d ago

1

this company does there best to not provide you the medicine you need they will deny the medicine and tell you to appeal it. and wait till you go away so they wont have to pay for it. Aetna insurance company is 10 times better than this one. Stay away if you can

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