Joined the NHP plan early this year through my employer. A primary care doctor was assigned to me/family and called to change . Tried to go on line several times and change first but would not allow .To cut a long story short, around 8 calls later to customer service(REPRESENTATIVES AND SUPERVISORS) ,I still have not managed to get my doctor changed .
Reasons giving on the first few calls, we are having technical difficulties and will fix . we have two systems so the last supervisor only made the change in one, the latest call to a supervisor was your doctor office has not renewed there contract. Called the doctor office, of course was not the case as they were being paid by NHP for other patients. Called again couple days later and asked that the Supervisor call Doctor office . She assured me all ok and told me we are set " quote:" I went ahead and made the change in the system and will show online within 72 hours. Of course , nothing has changed. Also ,told me that my new membership cards will be sent out and get to me within 7-10 business days" Well ,you guessed,still waiting. Here is a new slogan for UNITED HEALTHCARE..."YOUR HEALTH IS IMPORTANT TO US ,BUT WE DONT REALLY CARE" Maybe it's time to take my story to the media .
BUNCH OF CRIMINALS!!! CANNOT SEND MEDICAL CARD FOR INSURANCE. OVER 30 MINUTES ON HOLD!!!!!!!!!!!!!!!!!
United Healthcare AARP Prescription Service sucks. I have been a member of AARP UHC Medicare RX plan since January 1. 2017 and have yet been able to get into the website to view my account or look up prescription prices. I have been given the run around that OptumRX has had technical issues since January 1 with new medicare enrollees and that they are working on the problem. They said they would be working on the problem on a case-by-case basis and contact you via email. They didn't have the correct email for me.
Is anyone else having issues with OptumRX?
With as much money as you make off of us you would think your website to look for Dr's would be up to date but it's not at all so you can't find a Dr. Come on fix it please, your customer service has up to date info so why doesn't the website?
Absolutely the worst insurance company! Pick anywhere else besides here!!! They Erin you through endless red tape and circles until you just give up. Don't waste your time or money with them!
they kept me on hold for 5 hours
To Whom It concern may concern I called UnitedHealthcare on Friday to get a prescription of finna means to be covered underneath my health plan to keep me from being put in the hospital and to protect my life being put in hospital tutu if I gained weight a lot of weight it pushes against my bowels and shuts my bowels down and it backs up and it puts infection into my body and it puts me in the hospital to where it almost kills me Grizzly kills me and they turn me down for this medication under emergency so I am going to get discrimination lawyer and I'm also for discrimination against a disability person on needs medication denial so that's what I'm going to do thank you sincerely Richard Lee wheeler senior
they don't care......I have a similar problem and spent 5 hours on hold last week on one day. For the past two weeks I have called every business day andspent hours on the phone. Trust me, I will be doing all I can to warn others about this company.
After 5 years of informing them that the phone number they are calling is NO longer associated with their customer's name they continue to harass us with ongoing phone calls. Apparently they can not properly update their records or keep track of their customers. Despite speaking to supervisors and writing letters OUR phone number is still associated with their insured. They have NO way to properly update their system and stop harassing us. If this is how they take care of small issues like removing a phone number from their system to prevent unwanted phone calls to people no wonder they have bigger issues.
UHC is the worst the worst insurance I have ever dealt with as a provider. It is amazing to me that they are able to stay in business. Their customer service is non-existent and the representatives can barely speak English and will not transfer you to one of the American offices. Most of the representatives are not knowledgeable of the policies and benefits of the insured. If they cannot help you or will not help you they just hang up and then you have to start all over and hold again forever. Having talked with my neighbor and the nightmare she has had with UHC there needs to be a thorough investigation done by the Federal Insurance Commission.
From a providers perspective this is the WORST company I have to deal with. Especially with the United healthcare Medicare replacement policies. I call the phone# on the back of the patient's card & I am told by someone I can barely understand that I have the wrong department & they transfer me. Right now I have been on the phone & I still am for one hour & 46 minutes trying to get a medical claim paid from August 2016. I have called 12 times regarding payment on this claim & today is # 13. I had the patient call the member services phone # & he put us on 3 way back on January 31st 2017 & we were transferred to a supervisor on the member services side & she could not help us!! I asked if she is able to see the notes from the provider side regarding my calls to the provider line & she said no. I asked aren't the reps @ the members services line supposed to help the member? She said she cannot. This is very sad that these companies are giving United Healthcare Medicare to their retirees. I feel awful for these people who have this United Healthcare & for the providers who are providing services to these patients and not being paid. It's horrible!!!!!!!!
UHC is a bunch of incompetents. I receive junk mail regularly and you cannot take my address out of your system. Are you friggin kidding me?? IDIOTS!!!
MY NAME IS ANTHONY MAYLEAS, I AM A DIABETIC NOW FOR 20 YEARS, UHC IS REFUSING TO GIVE ME THE INSULIN I NEED TO LIVE! THIS IS THE WORST COMPANY I EVERY DEALT WITH. ..IF I DIE PLEASE TELL THE PEOPLE OF MY PLIGHT. AND PUT THIS COMPANY OUT OF BUSINESS.
Worst service ever. I've been given the run around on 6 claims I have submitted for 5 months.
Never had such bad service
This company should be put out of Business. We are trying to get a medication approval for a WW II Veteran and we have to wait 72 hours. But first you have to stay on hold and wait to speak to someone who barely speaks English in another country. This is
B$^& S&*@#. We need to boycott these companies that is shipping all of the American jobs over seas. This health system S*%$@s and these corporate criminals need to be stopped.
This is the worst company
the calls are answered in an other country. WHY? they are treating UNITED STATES Citizens yet the call center is in the Philipins and the are theeeeeeeee worst.
Make America Great Again and bring these jobs back to the people they are covering
United health care management in the Frederick Maryland office for member services is very unprofessional. They lie to members telling members that there is no corporate office. That there is no one higher in the company they can talk to. Do not train and support new employees. If you don't know someone in this Campana then they will find a reson to get rite of you.an unfair reason to let you go. Do not work this company. Unfair to employees not everyone treated the same. They you you can not have a treatment that you doctor feels is needed. Because a half wit of a medical director says it is not needed. A person who does not even know you. This place is a joke.
Cancel GYM for the Seniors of Silver Sneakers. What you should do is when they sign on; give them 60 days for Silver Sneakers and if they don't use it; they loose it. Cause this does not help us other Seniors who want to stay active and well by using the GYM.
I am beginning to think this a ploy to sign on and then find out some benefits are canceled because of some odd reason.
Transportation in Florida is a NIGHTMARE!
UHC hires people who don't even know how to speak or read English. They're extremely unprofessional and lack ethic. Every time I call to have a problem solved I obtain a different answer from every representative and they transfer you several times. Not to mention this insurance company is the biggest thief of them all every time I call they inform my balance is cleared and then I get a message stating I owe more money and I haven't even been to the doctor they state is coming from my past due premium which is a complete lie I always make all my payments on time and the correct amount. I will do everything in my power to inform every single soul of this horrible insurance company I sincerely hope it closes all its door for good. As I can see other several people agree because the reviews are horrendous. If an insurance company can receive an award for the most corrupt insurance company UHC is definitely the winner.