UHC was called 2 times on different occasions for the same operation at cleveland clinic for transportation and failed me both times. The first time they cancelled the trip without giving me notice had me and the doctor and hospital all waiting only to find no transportation showed up. The second time after setting up transportation a week prior and getting a approval call which the customer care rep said it would be no problems it all set to go. So the day before I was to be picked up I called customer care and they said it all good to go and put me on hold to talk to some department who could give me details of who was to come and get me and the name of the driver only to hold the line for one and a half hours had to disconnect. I called the UHC transportation 2 hours before I needed picked up only to get a recording that the were closed which ended in a no show again causing me to miss my operation for a second time.This is totally unsatisfactory and a disregard for life....
I have been a member of AARP Medicare Complete issued through UHC for quite some time now and I have a great concern. I called customer service in February 2019 to inquire information on how to receive help with receiving a blood pressure monitor. UHC give me some list of suppliers that carry BPM than said, contact my PCP for a prescription to be giving to the supplier, then I have to wait for UHC Administration to approved to see if I need a blood pressure monitor. This is the long way of resolving us from receiving a BPM or not. UHC need a Blood Pressure Management Program to meet the needs of individuals that use a BPM without the long wait. Checking the blood pressure is very important in our life to know what our BP reading are.
Clearly the 1/2 star is a mistake. This company is a joke and the approach to service has to be trained as no one can be this incompetent without it being deliberate. I think a class action suit would be a slam dunk, I call a number on the statement and the people answering don't even know the parts of the company that have them listed as a service provider for. One manager said they do that alot????? If a company could garner negative stars , UHC would qualify. When trying to reach the corporate offices, it simply goes to busy signal. Gail Boudreaux, you company is terribly run and your office is non responsive. Combine these two and you get UHC and a poor executive.
I offer the following made by a UHC member (edited to cover a number of similar complaints, plus my own): United Healthcare owns a company called OptumRx paid by companies to administer prescription benefits. Their policy is simple. Deny coverage until receiving. Prior Authorization. Deny receiving said approval even though the Physician submitted it sometimes multiple times). In the instance OptumRX issues a six month approval, they may very well pull the plug, use a lame excuse for doing so, and then,,,,request Prior Authorization again and so on and so forth. Quite the clown act except not so to those in pain or their children requiring expensive surgery or a device to help them perform basic functions to move through the day.
This insurance has MURDERING MENTALITY no help for the VICTEMS THIER REPRESENTIVES are SCAREY that's why THIER only rated l I'm a victem of a volley crime from a doc MEREDITH A MURPHY ROBERT K TATUM harvesting organs UNITED HAELTH CARE covering for these two that should be going to PENTATENTUREY the people of TENNESSEE ARE SUFFEEINGUNITED HAELTH CARE COMMUNITY PLAN HAS DONE NOTGING TO MAKE THIS GOVERNMENT PROGRAM SAVE THE MURDERING MENTALITY IS STILL GOING ON YOUR REPRESENTIVE SIAD THEM DOCTORS KNOW THEVINSURANCE WASN'T GOING TO PAY NOTHING WITH 57 TO THIS PROGRAM NO COMPASSION FOR THE ONES TOOK A BUTCHERING
Boy, I can't believe the complaints I have read. I have nothing but good to say about Unitedhealth Care. They have so many great programs above and beyond just paying your medical bills. I am 80 yeas old and would be dead today if it were not for my United Healthcare coverage. I just participated in a program they have. they sent me a scale to weigh and a tablet to answer daily questions. If any of my answers caused medical concern a UHC nurse would call me. She was a great help to me and helped me get through a very bad time. The end result is I now have a new heart valve and can live again. She even contacted my primary care physician when she was concerned. My coverage for this procedure was almost 100% covered by UHC. Yes, when you call you may be on the phone for a long time but be realistic in todays world that is the norm. Sadly, but true. As I said and will repeat, if it were not for UHC and it's programs I would not be here today to write this story.
I am thrilled that at least you say they have been good for you, BUT, I can't help but to disagree with you about this company's history, and actions. I suggest that you try contacting them about a complaint and I believe you will be able to see what soooooo many people are talking about.
In our old age we have issues that we have never had, and our doctors tell us we have to have treatments before it worsens but you have a secretary sitting behind a desk telling your doctor he/she is not authorized to give you that treatment.
I can only give this company a zero (0) rating and pray that your health stays as good as it is for a long period of time. Blessings to you.
U r so right!!!!
I wanted to take a moment to compliment United healthcare and its employees for excellence in service. We have had many insurance companies over the years and every call every medical appointment was filled with dread over the hours of phone calls to get billls paid and obtain information about benefits. We have been with your company for over a year and every intercation with customer service has been an absolute joy. Your employess are professional extremely well trained and informed informed , beyond kind and eager to be of service. We want to thank everyone who has made this company function and serve its members as well as it does. Our thanks and blessings to all during this holiday season !!!!
Oh my, we gotta be talking about a different company, not United Healthcare!!
i have a complaint to lodge. I called to find out why my surgeon's office had not received surgery authorization on my scheduled full knee replacement surgery scheduled for Aug. 13th. You people were totally in the dark and unhelpful keeping me on the phone for an hour, and I had to direct them to my medical records that your company had regarding my knee isdues since 2016. Then, they tell me that it takes up to 14 days to get any type of answer on PA. My doctor sent in the PA request last Monday. Your people say that the authorization equest was not put in on expedited status, but admitted they never tell the office this information. I have to begin taking medication starting tomorrow as instructed and I paid over $200 for this medication. I cannot go into surgery or begin this medication if this surgery is not pre approved. I cannot go into the hospital on Monday if this surgery is not PA. I have to pay a reschudling fee of $200 to reschedule if this is not PA. I am disgusted with your company. Right now, I believe that I will not renew this insurance with you at all. Your people are not helpful, lack empathy and upset me greatly today. They claimed they could not help me. To bad for me. Told me take it up with my doctor. So, I am very unhappy. I am very disatistified. I intend to advise my friends and family not to consider insurance or Medicare with your company and I am going to report this incident to AARP. You should, as my insure protect me and make every effort knowing my date of surgery, to assure that I get the neccesary PA in a timely fashion. And, your Agent and supervisor are not truthful. The only time a surgery request authorization is put in as expedited is if is a life or death situation. So maybe you should re-educate you staff so they do not provide the wrong and upsetting information to clients. Please no that your staff raised my blood pressure so badly, so high, that I now have a severe headache. I am considerating legal action if I need to go to emergency soon.
Please contact the department of insurance in your state and file a complaint against them!!
A broker for this company sold me health insurance coverage which was not what I requested. I requested major medical and they sold me a product not even close to what I wanted and is useless. Now, my spouse is undergoing testing for lymphoma and we are facing huge financial burden. Then try to get in touch with them or get a resolution... GOOD LUCK!!! They keep passing you off to another person and will not resolve the issue or correct their mistake. I am seeking an atty to pursue legal action.
I cancelled my plan in mid October and was told all drafts would stop. Today I have a draft and am overdrawn. They verified that I did call and cancel employee did not put request in.
I'm 70 on a fixed income no money until 3rd Wednesday of this month and they cannot refund for 60 days. A manager will call me in two days. Yeh. RUN FROM THIS COMPANY AND AARP.
I'm going thru same thing they cancelled me on the 31st of December them turn around and take money out of my check for January..... now they telling me there's no (Supervisor) available to speak with me for 2 days....i might get my money back in 2 look months....... laughable
The customer service is poor and the drug coverage is sub standard.
I have been trying unsuccessfully through multiple hours and five phone numbers to locate a venue to comment on the advertising used by United Healthcare. I am annoyed every time I see their TV ad portraying their employees as unconcerned with peoples safety and customers as unthinking and dazed. I am referring to the ad with people wandering through a shrubbery maze and an uncaring individual plowing through with a bulldozer. What about a little common sense in yor ads?
The phone number is WRONG!!! Another way to frustrate your clients! I WILL NOT GIVE UP!!! I know there is somewhere that I can find the information for your pitiful company or I will literally die trying!!!
Dr. Judy G. Tuggle
3749 Gleneagles Lane
Tucker, GA 30084
Record or remember that information! You have not heard the last from me yet!
Why do think DRS r not taking ins7 for the patients.insurance companies r killing the DRS financially.they don't pay the money to DRS for their services .the money that is paid to the DRS who r taking insurances is something to laugh about. They r horrible to the providers. They have the ability to not pay the providers. Stop payments. They have become GODs.
Profits for united healthcare were over 200 billion and their CEOmakes several million dollars a year
They have difficulties approving patients medications. Because then how will they make billions for themselves
Try getting hold of someone in the corporate office. Good luck with that
Dot who r not taking united healthcare r better off because they don't have to put with the companies abuse
They r horrible
I know exactly what you mean. Time to start a class action lawsuit against them. And get the CEO prosecuted and everyone else in corporate. They pissed off the wrong one
If a class action suit is filed I'm in!
Me as well.
Why does United Health Care fund liberal causes through an association with AARP? AARP is very clever at hiding their association and support of liberal groups from the public, but a big corporation like United Healthcare should know the true agenda of AARP. They think senior citizens are stupid and will not realize that being associated with AARP means you ARE funding liberal causes. Fine if you are a liberal, but the practice of hiding it from those who don't wish to do so,Yes is unethical. Yes, we can see you are clearly all about the money, but wouldn't it be smarter to show some respect for all Americans by not requiring consumers to join AARP? Why not stick to health care and stay out of politics!
Completely disorganized. Only want to sign you up to get money with no regard whether the services they offer help you or not.
I have spent 13 hours on hold with United healthcare RX. I filed a complaint and got a call from conflict resolution and was told that they would send me the letters that showed they tried to contact me about my policy. But because united healthcare did nothing wrong I was not able to have an RX policy until open enrollment in Dec of 2018. I was also sent a letter according to customer service on 6/12 2018 that told me they were unable to reach me in conflict resolution . I called them many times left a message & was told I would be contacted in 24 hours that never happened. I do not know what I can do to get the LETTERS that were supposedly sent to me and I never received them. I have 3 times asked for copies to be sent to my email address and they have not arrived I must have them to register a complaint with Social Security so I can have RX coverage. I realize I am nothing to United healthcare in the scheme of total customers bur I am a customer and deserve to be serviced properly. I am disgusted.
I doubt it was 13 hours.