Since Tuesday, November 13, 2018 I have been on the phone with UPS for over 7 hours and counting. I have been attempting to get resolution on a package I shipped. I have been in contact with several management in the local Haslet TX facility which include OMS/PTPCS's, PDS, Security supervisors, etc. I have also spoken to 4-5 supervisors at the 1800PICKUPS number, supposedly there has been a minimum of 3 urgent concerns put in and not once have i had a call-back to be updated on a status. I have been told I would be called back several times by several people and that has not occurred. Today i have been on hold for over an hour and continue to be on hold as I write all this. Here is the background. I shipped a package on November 7, 2018. On November 12, 2018 it is "attempted', NI1ADL NXTDY by driver Daly, C 3.6 miles away from the customers residence. Driver takes it upon himself to deliver the package to a UPS Store which the customer is unable to pick-up based on the stores operational hours. I call 1800pickups to have the package picked up and routed back to the customers residence. UPS incorrectly processes the DCR and RTS's the package. The RTS is seen by me prior to the package actually departing Haslet Hub so i call 1800pickups again. They tell me my package has a physical scan in Haslet, trailer UPST872744 and will not leave the facility per the RTS. I was also told that the trailer UPST872744 was being unloaded just to find my package. Either the trailer was not unloaded or the package was not in the trailer, i never heard back nor is there additional movement on my package. I have now been off the phone with another supervisor since 1045am, who stated i would receive a call back within an hour, it is now 205pm and i have yet to hear back from UPS.
worst company ever auto system phone hangs up on you and if you are lucky enough to get a person you cant understand them or they repeat the same question over and over again they promise pkg delivery the next day its not they promise a call from the center it never happens if I can go to Google and search company I correctly addressed package to and it verifies address is correct and also go to google earth and see I am correct as well why cant thier dumb ass driver find it this company has differently gone down hill never ever ever use UPS
I wish this company would treat their employees like people. the drivers are treated like absolute crap, forced out on to the road with over 300 stops, in a truck that is to say the least a death trap. My husband is driving a truck with a busted out window because he was told "the window is on back order".
They work their asses off, and all management does is try to make them stay out longer just to make their numbers look better for Corporate. this company is a JOKE and they need to start treating their employees like they matter.
the absolute worst!!!!! Will not use anymore (and they were my preferred carrier). FEDEX is the way to go!! Their mess up becomes my problem and the customer service, forget about it! How are there no managers and/or direct lines to contact someone?
I am writing this review to let the company and its customers know that UPS is total crap. They have zero accountability. I live in Palmer Lake, CO. All of my deliveries are misdeliveries. The driver for my area is lazy and incompetent. I have complained to customer service as well as the service center supervisor 4 times and all I get is BS lip service from the supervisor. Why can't UPS vet the candidates to see if they can read and comprehend.
Trust me when I say you are not the only one! Thye keep delivering packages to me that do not belong to me. My house number is 32 and they leave packages for house number 54. I have called MULYTIPLE times and today was accused of stealing the packages because I refused to leave them sitting on the porch and me not be home and since it is the holiday season, people will be trolling. I would have no guarantee that UPS actually picked them up! You are correct in that there is NO accountability at all! Bad customer service to say the least. I will NEVER use these people for any of my shipping needs!!!!!
I continue to wait for a call from a Regional Manager to discus the ethics, leadership and overall poor customer service that I have received. I have made numerous requests, and so far I am being ignored. Drivers mis-deliver packages, they lie about trying to deliver packages, they do not follow policy, and the management at the Stafford, TX location condone this unacceptable and unprofessional behavior. I will try and contact someone at Corporate that will take ownership of this problem, investigate thoroughly and put processes in place to insure customer service improves and ethics issues are dealt with promptly and severely.
Trust me its never the drivers fault, a driver on route is only as good as the management team behind the scene supporting him or her. As drivers we do all that we can to provide a great logistical experience.
Absolutely right!!! The UPS in Greenville NC has the worst supervision the area has ever had in place. Being a customer and a pass employeer. Seeing both sides of the spectrum, I have to say it's the worst place ever. I'm surprised they haven't gone under!!
Sign, I feel sorry for Greenville NC customer s!##
This may be generally true....I have had drivers who were cordial, pleasant and efficient. And, I have had drivers who were rude, lazy, incompetent liars. I think, Mr. Big Will, that you are in the first category.
I'm not messing with UPS customer service drones who don't know anything and have no power to do anything even if they wanted to. I filed a complaint with my state Attorney General because in my opinion what UPS dies is business fraud when they take money from customers to deliver packages and then apparently have no intention of delivering them!
I'm having the same problem they driver claims that he's tries delivered the package and I'm not here when the package should not be attempted to be delivered it should be delivered I've been having the same trouble for the past five weeks have been calling Customer Service if feels like nobody is doing anything about .Today is November 2 and my package was supposed to be delivered I was sitting at the end of my driveway 15 till 10 and the driver never showed up and he claimed that he attempts to deliver the package which was a lie and I'm just tired of doing claims and claims and talking to Customer Service and nobody does nothing about it.
hah! good luck!
don't hold your breath.
To all of my buddies who have been lied to, abused,insulted and ignored by UPS.....try this:
1) WRITE A LETTER TO ALL PRESIDENTS OF COMPANIES WHO CONTRACT WITH USP (ie: Home Depot, Best Buy, etc).
2)SEND LETTERS CERTIFIED
3)SUGGEST THAT THE COMPANY STOP DOING BUSINESS W/ UPS --- explain why AND that ups represents their company, which demeans their company and will drive away their business;
4) ASK FOR A RETURN PHONE CALL.
Posting our complaints is important, but, frankly, it doesn't generate results. What does produce results is HITTING THEM IN THEIR WALLETS!! I wrote a letter to the CEO of a company who used UPS, and, in 2 days, I received a phone call from a top UPS executive who was mortified at what had happened .... he asked what he could do to rectify the situation. ALSO: POST YOUR EXPERIENCES ON FACEBOOK AND ON ALL SOCIAL MEDIA THAT YOU HAVE ACCESS TO!!!
UPS help was useless. I could see a an email because the UPS system did not like my email address. I got no help from UPS help. I contested the charge because I" could find out where the package came from.
This is for the CEO of upsfreight you should be ashamed to pay your truckers , dock workers pennies why Fedex rewards their employees. I hope the union stay out for months until those jobs meet Amazon pay scale. Here's a company new to the industry but rewards there workers with respect and pay. Union members remain on strike!!!
Why are none of the call in numbers posted for any of the facilities on there websites or anything else ? I have an emergency and I just started working for about a week .I didnt realize they never gave me contact numbers during this whole process so now I'm here with my emergency and no numbers to call.
I SEE AFTER READ A FEW OF THE REVIEW THAT THE NAPLES FL OFFICE IS AN ON GOING ISSUE NOT ONLY WITH ME BUT OTHER INDIVIDUALS. I HAVE GONE AND SET UP A UPS MYCHOICE ACCOUNT, I HAVE A NOTE ON MY DOOR, I HAVE CALLED AND SPOKE WITH THE MANAGER KEVIN MULTIPLE TIMES ABOUT TAKING MY PACKAGES TO THE FRONT OFFICE AND NOT TO LEAVE MY PACKAGES ON MY PORCH. I PAY FOR MAIL SERVICE IN MY COMPLEX TO HAVE THEM SECURED IN OUR MAIL ROOM. THE NOTE ON MY DOOR GIVES THE INSTRUCTIONS TO TAKE ALL PACKAGE TO THE FRONT OFFICE, I HAVE TOLD KEVIN THIS ALSO, I HAVE IT STATED ON MY UPS MYCHOICE ACCOUNT AND I HAVE EVEN GONE INTO MY EMAIL AND VIEWED MY DILVERY PLAN AND GIVEN THE DRIVER DELIVERY INSTRUCTIONS WHERE TO DELIVER MY PACKAGES. THEY STILL LEAVE THEM ON MY PORCH, AND THE LAST TIME THE DRIVER PICKED UP MY DOOR MAT AND PUT MY PACKAGE UNDER IT (LARGE PILLOWS). I CALLED KEVIN, AND STILL THIS DRIVER CAN NOT GET IT TOGETHER. I TOLD KEVIN ABOUT OUR COMPLEX AND THEIR POLICIES AND I HAVE SPOKEN WITH THE PROPERTY MANAGER. ALL PACKAGES FOR OUR COMPLEX ARE TO BE DILVERED TO THE FRONT OFFICE, NOT PUT ON OUR PORCHES. I DO NOT KNOW HOW HARD THIS IS, DROP ALL PACKAGES AT THE FRONT OFFICE, IT WOULD SAVE THE DRIVER TIME AND UPS MONEY IF HE WOULD DO WHAT HE WAS TOLD. NOW I HAVE A NOTICE ON THE DOOR "SORRY WE MISSED YOU' EVEN AFTER GIVING INSTRUCTIONS. THEY WILL TRY AGAIN TODAY, WELL I WORK FOR A LIVING SO AGAIN, WHAT KIND OF SURPRISE WILL I GET WHEN I GET HOME HMMM....PACKAGE AT MY DOOR, OR YOUR PACKAGE WILL BE SENT TO A DELIVERY SIT FOR YOU TO GO PICK UP, OR I AM SORRY ME MISSED YOU AGAIN. HECK! WILL IS BE UNDER MY DOOR MAT AGAIN. SO FED UP, CANT TALK TO A LIVE PERSON IN MY REGION OTHER THAN THE INCOMPETENT KEVIN.
I will NEVER use UPS again. Not only did they deliver it to the wrong address in a completely different city across the Hudson but then they went and picked it up and AGAIN delivered it to another wrong address and now they cannot find it? They are completely incompetent. When I call, they try and lie not realizing that the other agents I have spoken to have told me the truth and then when I call them out on it they say "Oh yeah, I see that information now". Now it doesn't seem as though I will be getting my birthday present this year! FED EX or USPS is the only way you should ever ship. This company is a disaster!!
I received 2 emails on Thursday telling me that I was to receive a package on Friday between 1:15 and 5:15 and you had to sign plus be over 18byears of age. At 6:30 no package I called the Naples office and the man answering the phone was a real jerk. He had zero answers and after giving him the tracking number he said it probably still in Jacksonville Fla and I could call them for an update. He was not friendly and not helpful. So I still have no idea when it will arrive. I WILL NOT SIT HOME ALL DAY MONDAY LIKE I DID ON FRIDAY. The customer service is not helpful.
WHAT A LIE ... FRONT DOOR DELIVERY
I AM 60+ YEARS OLD .. .. THE UPS CARRIER LEFT THIS LARGE PACKAGE IN A SMALL MAIL ROOM ... AFTER DROPPING THIS LARGE PACKAGE IN A VERY SMALL MAIL ROOM RECORDED IT WAS DELIVERED TO CUSTOMERS FRONT DOOR... WHICH THE ATLANTA FIRE MARSHALL WOULD LIKELY CONSIDER A FIRE HAZARD
..... YOUR RESPONSIBILITY IS FOR DELIVERY TO FRONT DOOR OF ADDRESSED
USPS IS NEVER GUILTY OF RUN and DROP DELIVERY AND LIES ABOUT ACTUAL DELIVERY LOCATION ... ACCORDINGLY USPS REQUIRES ACCOUNTABILITY FROM THEIR CARRIERS UNLIKE UPS CORPORATE OVERSEE/NEGLECT .... UPS CONTACT IS IMPOSSIBLE TO CONTACT... I TRIED.. ...UPS DOES NOT RECEIVE CALLS OR COMPLAINTS .. THEY REFER YOU BACK TO SENDER ..NO MATTER WHAT THE COMPLAINT
Verizon chose UPS to deliver a phone to my elderly mother. The first delivery attempt was made on 10/23/18, but my mother was unable to make it to the door before the driver had left. I called UPS and explained that she was home, but couldn't get to the door due to her age. UPS was very courteous and responded that they would deliver again the next day, but there was no delivery window and they couldn't even tell me if it would be before or after 12 noon. On 10/24/18, she stayed close to the door and even placed her dog in the porch, to warn her of any visitors. She is positive that no attempt to deliver was made, but according to UPS, there was no answer. Since Mom is still very sharp, I tend to believe what she says. At 5:30 on the 24th I contacted UPS and explained the situation again. They again were very courteous and promised that a representative would contact me within the hour and someone would dispatch the delivery to her that evening. Both statements were lies. At 9:00 am 10/24/18, I spoke with another UPS representative, who was also very courteous and promised another attempt , but could not give me anything other than 8 am-8 pm delivery window (Seriously)! After rehashing the situation, the representative agreed the driver would contact me an hour before delivery, which I responded with gratitude. Another representative contacted soon after to tell that the package was out for delivery, but no attempt to contact me would be made, since drivers don't do that. Bottom line: UPS EMPLOYS COURTEOUS REPRESENTATIVES THAT INTENTIONALLY DECEIVE ITS CUSTOMERS. I believe a majority of customers grow weary and give up. I WILL NOT! I have contacted Verizon and they have agreed to ship my order through FEDEX! Thank you Verizon for giving me a choice.
UPS HORRIBLE. lied about being here to pick up a pkg that was scheduled to go back to vendor. said they called. NO THEY DID NOT........
have an answering system on my phone which tells callers to leave name, date and tel no they can be reached at. NEVER DID THAT YET THEY CLAIM TO HAVE. = MY RECOMMENDATION =
DO NOT EVER USE UPS FOR PICK UP OR DELIVERY SERVICE.
WHERE IS THE CEO? ASLEEP AT THE SWITCH. CERTAINLY NOT OVERSEEING THE COMPANY AND HOW IT SHOULD BE PROPERLY RUN.