Information, reviews and public commentary for US companies

 

United Parcel Service, Inc.

Rating
0.409091
Web
http://www.ups.com
Related
UPS
Address
55 Glenlake Pkwy. Ne
Atlanta, GA
30328
Contact
D. Scott Davis
Role
Chairman and CEO
Phone
(404) 828-6000
Fax
(404) 828-7666
Employees
398,000
Twitter IDs
@UPS
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Ken - 3 h ago

0

My package has st in Jacksonville Fl for over 16 hours. When I contacted a UPS rep on chat I was told it would be delivered on its delivery date. (Like that is ALL that matters)

Heaven forbid, we do a good turn and get it here BEFORE the final delivery date. But NOOO it is going to SIT in Jacksonville so it does not arrive early. VERY POOR attitude toward customers in my humble opinion. I am very disappointed in your customer service and your attitude toward your customers.

I contacted customer support via Email. I got a canned response stating that my package would be delivered by Monday. And the customer rep apologosed for the confusion. However there is NO CONFUSION here. My package is being held in Jacksonville for no reason. I contacted a customer rep via phone. I was told thatIt took UPS around 14 hours to unpack the container where my package was. I asked to speak to a supervisr. The supervisor told me that even though the tracking infi stated they received mu ackage around 3:49 that was false ans they received it about 2 hors after that. And once again I was told they had to take untill monday to deliver my package, because the sender had chosen ground shiping. He informed they would not ship my package out of Jacksonville till the next day so it would take till monday to get it.

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R.U.Kiddingme - 3 h 23 m ago

0

horrible!!!!!!!!

Flagged for review. 
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Mike Jones - 8 h ago

Hi Mr. Davis,

I was with UPS 29 years and retired 14 years ago June 30th.

I bought my vehicle through the UPS with agreement with Ford. I would like to know if they still have discounts like they use to for 10% above cost. I can not find any paper work that says this does it still exist?

Thank you Michal D Jones ID 0008126 phone# (hidden)

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Julie - 1 d 13 h ago

0

UPS does not care about their customers at all! They can miss shipping deadlines, make you come pick up your own package, and do ABSOLUTELY NOTHING when it is damaged. Will never use UPS for shipping needs again. Out $300 due to lack of caring on the part of UPS! What can Brown do for me? They can learn to care about the services they provide. They can shoulder the responsibility of shipping packages intact and when they don't, they need to take care of the problem. Not push the problem off on someone else!

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Bill - 1 d 15 h ago

0

I have had nothing but problems with UPS this year. I cannot seem to speak with anyone in the US, and cannot find a phone number for their corporate offices in Atlanta. Customer service is worse than a joke, and there is seemingly no recourse within the company.

As of yesterday, my company has severed ties with UPS, and will use other companies such as DHL FedEz and the USPS, and will encourage our suppliers to do the same.

Vote with your feet folks...your money is good with other companies!

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Anonymous - 2 d 7 h ago

0

I have had issues with ups many times. They will leave a sorry we miss u note without even ringing a doorbell to see if u are home. They will send your package to a ups access point and when u ask to redeliver it they don't. It is a shame how they don't care about their customer.

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Anonymous - 4 d 4 h ago

0

They also employ a driver who has three felony convictions for theft stole all of my mother's money. Ray Sanchez Jr

Flagged for review. 
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Joycelyn - 9 d 5 h ago

1

I have never had such poor customer service. I have receive various excuses for not receiving my letter. I received a notice for delivery of a package on 9/6/17. I called to check on the next delivery date and was told 9/7/17. Did not receive package or note on the door. But driver stated 2nd attempt. This was untrue I have gone to the office to attempt to get package it is not there or they are unable to locate. Supervisor are nasty and I have yet to receive this time sensitive information. Poor poor poor poor

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Jerry Morin - 11 d ago

0

My package was scaned in to houston on the 6th it still has not been delivered my tracking number is 1ZA3W(hidden)876 please advise why it can get to the area but not be delivered maybe you should ship all of your packages to fed x they have been delivering all week with no problems

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Otis - 14 d 7 h ago

1

My last two experience with ups has been horrible! The delivery driver are always nice and friendly but your service is broke!

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Anonymous - 17 d 7 h ago

0

PLEASE REMOVE ME FROM ANY EMAILS FROM UPS

Mel Jordan (hidden) IT IS A HASSLE TO BE UNSUBSCRIBE FROM YOUR SITE

AND ALL THE ADDS ALL THE BULLSHIT > MAKE EASY AND PLAIN TO UNSUBSCRIBE

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kate m - 17 d 15 h ago

Using FedEx every time from now on. When issues arise, their staff is helpful and knowledge. Lisa O and all the other staffers located in South America at the UPS call centers are rude and completely unhelpful.

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Jeannine Hilton - 20 d 15 h ago

1

Integrity is priceless. It is a quality that all Fortune 500 companies should especially embrace, along with the smallest mom and pop enterprise. Prior to Hurricane Harvey landing, I requested that my finance company send a package "next day air". Because of Hurricane Harvey, that package was delayed in Louisville, KY (1Z3Y4F(hidden)37). This is completely understandable. You first priority is the safety and well-being of your employees. That package has been in Houston 2 days, but is re-scheduled to September 5 (still using the excuse of the hurricane, even though freeways are accessible, as well as major streets).

Because of its importance, I phoned this morning, after seeing that you had re-scheduled what was originally "an overnight delivery" that was delayed already and asked if I could pick it up. (Apparently, that is impossible,) Your commitment to ship overnight should have been a priority once it came into Houston. Yet, it remains in a "sealed" container and processing has been delayed. I am not complaining about the initial UPS delaythat was unavoidable, but the lack of integrity exercised to keep your commitment once you were able to do so.

Sincerely,

J Hilton

281 785 - 0946

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Barb spelled B A R B - 22 d 9 h ago

0

The company I work has been in business for 41 years and we moved 2 weeks ago. We have been placing orders with our vendors and giving them our new address. When the packages are in transit, UPS is changing the address back to our old address. I have called 5 times to try and get someone to change our address in the UPS system. We do not even have an account with UPS. The first four calls that I made I got foreign speaking men. They did not understand a thing I was saying. I had to tell them and spell my name five times. It is Barb. Really UPS this is who you outsource too. Twice I ended up hanging up because ten minutes trying to explain what was going on and that somewhere in UPS's system they needed to change our address and STOP changing it to the old. I just got a call from a sales rep wanting our business. NO WAY! What a bunch of morons.

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Leakey Tx - 27 d 15 h ago

Karen Griswold Barnum to Real County

9 hrs

Have had it w UPS driver Uriegas who just will not deliver pkgs to correct place. Have complained to no avail. Our son-in-law was supervisor for UPS for years and has undertaken an "up the chain" endeavor to achieve a correction. If you have any specific situations that would assist in this please email me the particulars to (hidden) Thank you.

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Comments

Melissa Baird Brock

Melissa Baird Brock Yesterday we have to drive 70 miles to pick up a next day package from San Antonio that was sent out 8 days prior. It was sitting on the desk in Uvalde. Our place is south of Rocksprings. Same excuses every time. Call the San Antonio office to complain. That gets the best results.

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sr-h - 29 d 9 h ago

1

Heads up! Just left a UPS Store, had a package to send, amount totaled $13.64. Put my debit card into terminal and heard buzz, terminal stated minimum amount to use debit was $18.00. I had never experienced this before and having previously owned a business I know that the agreement between the card issuer and store prohibits minimum amounts from being required in order to be able to use the card. When I questioned this, I was told that I could take my business somewhere else, that they are a franchise and follow company rules! Nowhere was posted this policy in the store, so I paid and left. I have filed complaints with my bank and initiated a case inquiry with Visa Corporate. Will now use FedX for my mailings.

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timmybyrnes.1@gmail.com - 30 d 11 h ago

0

i want to thank my ups driver for being a great guy !! however i tried to call your phone and i was shipped offed to somewhere in another country and put on hold for a real hour . its sad !! jack pastorino or steve jones would never let this happen

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nhb - 35 d 13 h ago

0

UPS NOT MY CHOICE!

August 11, 2017 I renewed my UPS Your (My) Choice at the same time I put a hold on my packages to be delivered to an alternate address. Day one of vacation I receive e-mail it is at my front door - dah what part did ups not understand, I contacted them and advise them of their mistake - NOT MY MISTAKE. I from that point on out of phone range and proceeded to receive 2 more packages and email sorry ups again of their mistake. They did hold 1 or 2 packages at the wrong location and they refuse to send it to the proper location. My money for ups Your Choice needs to be refunded since it is oblivious ups is unable to do their job and if my packages are picked up by the 22nd they will be returned to sender - hmmm - I will only pick them up if they will take them to the correct place that I requested.

What I want my packages and my refund for the "your" choice program and the software ($149 value) that was left in the hot sun (with heat index over 100 degrees? Simple solutions can UPS handle this in a timely fashion and hold themselves accountable?

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Pat - 37 d 12 h ago

2

I need help with a problem I am having with a damage claim. I shipped a pkg through The UPS store in Austin Texas. The painting in the pkg had the frame damaged in shipment. In the process of filing a claim I spoke directly with claims department regarding "proof of value" . The claims representative Karen, with council from her supervisor said that if I got a professional appraisal of my artwork that Ups would reimburse me the cost of the appraisal - $195. Now I am learning that the cost of the appraisal was denied. Again I spoke with another claims representative Tamera and she refused to discuss the denial of the appraisal charges. Tamera was combative and her attitude bordered on hostile toward me. She stated that talking to me about the details of my claim was against the law. This is wrong. I have spoken with three other people in this department about my claim. I am a retired UPS manager and I know the claims procedure having been previously a claims supervisor for 3+ years in UPS Georgia. I need Mr Davis to please call me . (hidden) Pat Kelly trk# 1z1R0479A742775731.

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John - 50 d ago

1

I find UPS Freight to be a very dishonest company. I've been a UPS Freight Customer for many years, long before it was UPS Freight, when it was Overnight. Lately UPS Freight will pick up freight, they sign for and on the BOL we have a listed weight, that they sign for. When they get the freight back to their terminal they change the weight, in most cases they DOUBLE the weight. They then Invoice you for that double charge and they add a re-weigh charge of $25.00.

Your only recourse is to fill out their paperwork to prove that the weight was correct and UPS is wrong, this process can take weeks and many, many hours of labor gathering the documentation and calling UPS. All of this because UPS took it upon themselves to just change the weight.

It would seem to me that if UPS is going to change a declared weight of 853 lbs to 1,475lbs they should have to prove to someone that the weight was wrong before just changing it. Here's the kicker, they damaged the product while transporting it.

I think I'll just sue UPS for unethical business practices.

John

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Kathie - 57 d 13 h ago

LAST MILE SERVICE - few employees know about Last Mile Service providing for addresses that are unsafe for delivery due to traffic patterns your packages flat, dimensional or international may delivered to your pre-arranged with contract to your postal street address. I have avoided many day long waits and all potential or new miss accidents at my home over the last few years and have numerous shipping receipts to document those purchases delivered through UPS finalized by LAST MILE Employees last night made entries in the delivery tracking system that were incorrect. I did not ask it be delivered to the Redmond Washington facility. I asked it be delivered to my USPS Last Mile address for pick up the next day. Last evening another call a clear explanation was made that the office closed at 8:00PM and I could not get there since it was 35 miles away due to construction and over 1/3 of the mileage was on city streets so could not arrive legally in time. Never did I agree to pick it up in Redmond and never has anyone called me to ask what to do. They have a copy of the last mile agreement and a card with our name and telephone on file for many years. I am not rating this because this is a one off experience since the Last Mile was put in place but the lies in the tracing system need to be stopped CYA type behavior is not appropriate for Mr. Casey's descendent employees you are all better than that!!

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OLAMILEKAN - 112 d 2 h ago

0

It has come to my attention that my parcel has been (damaged/lost) in transit. The item that I was urgently expecting was insured for ($750 USD) by the sender. As the package did not arrive to me in time or as it should have, I expect to be paid the full compensation available on the item as soon as possible. I am extremely disappointed in (UNITED PARCEL SERVICE) as I have used your company on a regular basis for important packages over the last 2 years but I have noticed a steady decline in the quality of service as of late. I have encountered various problems over the last 6 months with this most recent one, quite frankly, being the most frustrating and severe. This recent experience will force me to seek out alternative methods for sending all future packages and parcels with one of your competitors unless I am shown that quality of service will greatly improve.

Sincerely Afolabi Olamilekan

(hidden)8

I AM SENDING YOU AN ATTACHMENT OF THE UPS SHIPPING RECEIPT PLEASE I WILL LIKE YOU TO INVESTIGATE THIS AS I HAVE A STRONG FEELING THAT SOMEONE IN YOUR COMPANY IS HOLDING OR HAS CLAIM(STOLE) MY PARCEL FOR HIS OR HERSELF BECAUSE HOW COULD ITEMS WHAT OF 1.3 MILLION NIGERIAN CURRENCY GOT LOST IN A MAIL TRANSIT THAT HAS BEEN FULLY PAID FOR( IT DOES NOT MAKE ANY SENSE)...THIS IS SO UNFAIR SINCE JANUARY TILL NOW AND I HAVE BEEN TO YOUR OFFICES HERE IN IBADAN TO COMPLAINED SEVERAL TIMES.....IF I HAVE TO SUE OR PRESS CHARGES TRUST ME IT WILL BE THE NEXT STEP IF MY REQUEST IS NOT BEEN PUT TO CONSIDERATION.

PLEASE YOU CAN CONTACT ME ON THE ABOVE NUMBER OR EMAIL ME BACK VIA THIS EMAIL (hidden)

Thank you and best regards sir

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Caryl Lucas - 113 d 13 h ago

0

Horrible service and employees that could care less about the service. They outright lie. I sent a letter with a check enclosed (in a UPS letter envelope) on May 12, 2017 and it still has not arrived. After numerous phone calls to UPS (and supposedly speaking with supervisors and managers), I was sent an e-mail from a UPS "Administrator" Francisco M. on May 18, 2017, advising me they had located the letter and it had been delivered and signed for. This was an out and out lie. Upon return from my vacation, I called the mortgage company where the check was going and they advised that never arrived and furthermore there was no on named Sunny employed by them. Also, and there is no UPS signed receipt for this check. It apparently went from Miami to Orlando on May 12, 2017 and that is where it was lost. I have tried to instill in the UPS employees the importance of this letter/check - but to no avail. I also advised them that this is a law firm with 27 offices in the U.S. and we do exclusive business with UPS and we do hundreds of thousands of dollars (as you can imagine with 27 offices) ......and that I would request that our contract with UPS not be renewed if they cannot find this letter/check or give me a plausible explanation of what UPS did with the letter/check.

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American - 130 d 6 h ago

0

UPS is not keeping the jobs in America. All of the customer service representatives are in Asia. I would never use UPS to send anything. Build American, Buy American and Employ Americans! BOYCOTT!!!

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Honesty Counts - 133 d 7 h ago

2

I have been having a problem getting my packages from UPS here is Tucson, AZ.. The business I work for is open but they either my packages do not get on the truck or there is no driver that day to deliver. They keep updating that "The receiving business was closed./ Your delivery has been rescheduled for the next business day." This is a lie because we are open. This has happened three time this week alone. Today the Tucson UPS person who contacted me said it was at the facility and had never gone out. Yet they say the business was closed. I still have three more packages that were supposed to be delivered today that they said the business was closed. I am sure they did not get on a truck because they are timed @ 10:16, 10:17, and 10:18. The package I was told that never got a the truck was timed @ 10:19. Your company needs to change it procedure on packages and quit lying about unable to deliver due to closure. Still waiting to hear about the other three packages.

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