I will never use ups again my vote is for dhl
All i can say 2-3day paid delivery didn't happen they lie about the package give you run around.
Then lose your package mind you my bank card for ssi. Not once but twice in one day now i have a late car payment they're rude then they hang up on you
Me myself im getting a hold of corporate better business burea
Enough is enough and they think it's funny
I sent a package via overnight on 5/29/2019. It was sorted incorrectly and arrived after my employer checked out of the hotel where package was to be delivered. I requested package be returned to me VIA OVERNIGHT. It was not. It went back to the UPS center it was shipped from and they destroyed the package. I have called customer service NUMEROUS times to be told the same thing that I already know. I sent a letter to corporate with no response. It is obvious that this company trains there customer service department to just read information from the tracking system. Supervisors do the same thing. I have filed a claim to be reimbursed and to date received NOTHING. UPS needs to hire more competent people that are capable of processing a return. So disappointed. Will NEVER use them again.
Please tell me why you will not pay your bills, We are a small business and we preformed the work that we contracted for.
We are getting the run around.
Does any one care at UPS?
No they dont... they kinda suck
UPS has become the worst shipping/delivery company. They have gotten too big for their britches!!! Their customer service is horrible, you can never get a hold of management, claims have become more & more difficult to submit and product continues to get lost or damaged. Now corporate has decided that the drivers don't have to get customer signatures when making a delivery. They are able to just upload any name they want to, and when you call to say you didn't get something you get "oh well, you signed for it on this day". Really??? They have 100% exonerated themselves from any wrong doing. They will be losing a lot of business from our company alone. I can't even imagine how many other companies are having these same issues!
My name is Jack IV ie I live in Oceanside California Tremont Street United parcel service has constantly delivered my medicine from the VA to a neighbor a block away on Broadway this happens on a regular basis I am ready to go to the VA and make a big complaint if this does not stop wine Edison needs to be delivered to my door this is my heart medicine this needs to stop I have called you original office in San Marcos a dozen times over the years and it's the same thing nothing is ever done I do not want to complain to the VA because I know they are big part of your business and I have friends that work for you but I am tired of neighbors a block away bringing my medicine over 2 or 3 days late please addresses as soon as possible
I have setup in UPS.com a month ago for all deliveries to be delivered to our porch, and for me to be texted but neither is happening. last delivery was stuffed in our mailbox, crumpling the box and bent the door on our mailbox, now the mailbox will not close. Also, the mailman could not deliver mail in the box, because the box was stuffed full of the delivered UPS box. Please look into this, I keep having problems with deliveries I have my account set up for ALL deliveries to be delivered to our porch, there are no dogs and easy paved driveway. I have talked to UPS in the past, but problem was not taken care of. Please look into this, matter, my daughter is getting married and will be expecting alot of pkgs.
Plattsburgh NY UPS office needs to be audited. Repeatedly delivers packages late and/or broken. How do you break a 1 3/4 maple butcher block? Not to mention UPS trucks pass my house at 11am and 2pm. While my packages normally don't arrive until between 6pm-8pm. And the earlier deliveries are not for customers in any special programs. FedEx or USPS seems to be the only way to go in the Plattsburgh area.
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Once again, I didn't get the service I paid for. Had a package sent, paid for overnight delivery, and you guessed it, their "plane was full" so it will not be delivered on time, which means I have to source the part locally, at 5 times what the online price is. Try to use their online system, and it's a joke. I fully believe that it is designed to frustrate the customer enough for them to give up. Been on hold with a foreign stupidvisor for a while, he fully admits that it won't be delivered today, but according to him, he cannot elevate my concern any higher.
I stayed home all day and waited by the window located near my front door on Saturday, June 8th, because I had received a UPS notice that my package would be delivered. I call numerous times on Saturday, June 8th about this package and each time I was reassured by an agent that the package would be delivered. The agent also told me that UPS often delivers past 8pm, if necessary. It was past 7pm and I called UPS again. Again, an agent told me that this package would be delivered on Saturday. So I logged back on to the UPS website and saw that the driver place a note at 7:48pm stating that he tried to deliver the package but I was not home. I immediately called UPS AT 7:50pm and spoke to a Supervisor with the identifier of (PZBiJXC). I told the Supervisor that the driver never came to my residence and that no UPS info notice was at my door so how could the UPS driver posted a lie on the customer? I would like a representative from your company to look in to this matter by checking the drivers GPS as to whether or not he had come to my residence. I would also like to know if the package will be delivered today? I do not want to sit at home again ALL DAY waiting to only find out that the delivery was postponed again. My questions to you are; Why was I not notified about the delivery postponement, why was a UPS info notice not left at my door and why was the UPS driver allowed to post a LIE? I feel someone, meaning the driver and his supervisor, should be held accountable for this issue? This is poor customer service and also shows that UPS has NO consideration to the customer!
Thank you for your email. I'm truly sorry to hear that you ran into this kind of situation, when it's not supposed to.
UPS Customer Support
Now I have to get in and out of my van, which is always a risk, because I am a quadriplegic and also an amputee, to go to the next town over to pick up a package that I paid to have delivered to me. I will never use UPS again. FedEx gives their Customers the option of signing for their packages online and I do not have to sit around all day waiting for UPS to show up. The email from UPS I received, stated the package would be delivered around 3pm, so I rushed to take my elderly Mother to the grocery store only to find a UPS missed delivery note on my door. I am considering refusing this order and having it returned to them. I will opt to use another shipping service when I do.
Worst Customer support ever. I will address this with Corporate in Atlanta.
I don't like the throw and go system of UPS. I have insulin delivered in a styrofoam cooler from the VA with a blue 'critical label on it. The medicine has to be kept cool and needs refrigerated. I have found it twice on my doorstep with the outside temperature near 100 degrees. I called customer service today and had the worst experience I have ever had with any company. I asked the representative to ask the driver to ring the door bell. I was told that 80% of the door bells don't work. Well, mine does. I was then told to tell the VA to send it another way and the girl (Alanna) hung up on me. I live in Beaufort, SC. I later spoke with the driver myself and he said he would ring the bell. What good is customer service?
UPS by far has the WORST CUSTOMER SERVICE on planet Earth. I paid for $500 for an expedited delivery ..3 days.. item never got delivered.. UPS can't even track where it went, bought insurance and for 2 months they are giving me the song and dance about paying me back. Every rep and supervisor and manager literally has a different story. You guys need to be out of business.
Our company dropped off 2 packages on 26 Dec 2018 at our local UPS Store. Both packages had UPS RED labels and a declared value of $2500.00 each. Our company driver returned to the office with a Drop Off Package Receipt showing the UPS waybill numbers, but did not show the packages were to be delivered overnight and the declared value of each package at $2500.00. Only one package made it to the destination and UPS billed us for the overnight charges and insurance on the package. The second package was lost in transit. Our local UPS store wrote a letter to UPS on our behalf confirming the lost package was picked up and had a declared value of $2500.00. UPS refuses to pay our claim and offered $100.00 restitution. The actual UPS waybill with the declared value was on the box UPS "lost". Our customer had employees waiting for these parts to make machinery repairs. I have spend 5 months fighting with UPS trying to get them to do the right thing. I need to find someone at UPS who is willing to listen, review our case without giving me the company script. Any idea who I can contact at UPS?
This company is full of it!!! Horrible automated system,it's set up to just delay the customer. I spoke with two supervisors and only after I demanded the driver be contacted,did the second one informed me he'd contact the local dispatch and have them contact the driver. It's now9:27pm and I've still not received my package. Which by the way is an injectable med for my diabetes. Which I informed 4 customer reps and 2 supervisors of this fact. It was sent over night express by my pharmacy. It was delivered yesterday while I was out the house.I promptly got online requesting it be sent to a ups access location. Which I'm informed only after my second call today that since I requested it after 7pm it would take 48. Hours to be approved, yet I was told on my 1st call it would be delivered to the access location. Im told by a supervisor he'd call me back in10 mins at 9:15pm it is now 9:36pm and no call. The app still saying in transit.lol what a joke.plz don't use this company for business of any kind. They can't even give you a 4 hour window for delivery. The reason they brag about being on time is because they say until the end of the day. Which according to their automated system is 7pm and according to their app also. I'm instructing my pharmacy to use FedEx from this point forward even if it cost me money!!! As of 9:42pm I've not even received a call back from the supervisor concerning the status of my package of medicine. I rate them no stars!!! New update. I finally got a call back only to be informed there was nothing that could be done.then I get a msg that they'll deliver my package between 12pm and 4pm tomorrow. Then I check the app it says it on hold for pick up tomorrow but no time yet. LMAO. Yet the supervisor told me that I'd be getting a call no earlier then 10am, we all know that's not gonna happen until alot later. So I get penalized for the driver not doing his job. Yet I wasted a entire day waiting for the package. Oh did I mention a tracked it on the app and saw the truck was 4 blocks from my home at 2 something this afternoon.SMH.
This company is full of it!!! Horrible automated system,it's set up to just delay the customer. I spoke with two supervisors and only after I demanded the driver be contacted,did the second one informed me he'd contact the local dispatch and have them contact the driver. It's now9:27pm and I've still not received my package. Which by the way is an injectable med for my diabetes. Which I informed 4 customer reps and 2 supervisors of this fact. It was sent over night express by my pharmacy. It was delivered yesterday while I was out the house.I promptly got online requesting it be sent to a ups access location. Which I'm informed only after my second call today that since I requested it after 7pm it would take 48. Hours to be approved, yet I was told on my 1st call it would be delivered to the access location. Im told by a supervisor he'd call me back in10 mins at 9:15pm it is now 9:36pm and no call. The app still saying in transit.lol what a joke.plz don't use this company for business of any kind. They can't even give you a 4 hour window for delivery. The reason they brag about being on time is because they say until the end of the day. Which according to their automated system is 7pm and according to their app also. I'm instructing my pharmacy to use FedEx from this point forward even if it cost me money!!! As of 9:42pm I've not even received a call back from the supervisor concerning the status of my package of medicine. I rate them no stars!!!
THIS COMPANY HAS HORRIBLE SERVICE!!!!!!!!!! MY PACKAGE WAS IMPROPERLY DELIVERED THEY DID NOT KNOCK ON MY DOOR I WAS HOME AT THE TIME. I DONT HAVE A DOORBELL SO THEY HAVE TO KNOCK. THIS DRIVER DID NOT KNOCK AND LEFT A NOTICE THAT MY PACKAGE WOULD BE SENT TO A DELIVERY CENTER. I CONTACTED THE DELIVERY CENTER AND THEY DID NOT GET MY PACKAGE. METRO PCS PAID FOR SECOND DAY AIR TO SEND ME A CELL PHONE. A SIGNATURE WAS REQUIRED. THEN I CALLED AND GOT AN AUTOMATED LINE THAT GAVE ME AN OPTION TO REDELIVER. IT DID NOT EXPLAIN THE TERMS OR THE REDELIVERY. ONLY AFTER I GAVE THEM MY CREDIT CARD NUMBER AND PAID THE FEE DID THEY TELL ME THAT MY PACKAGE WOULD BE DELIVERED ON THE NEXT BUSINESS DAY. THIS ALL HAPPENED ON THE FRIDAY BEFORE THE LONG HOLIDAY WEEKEND WHICH WOULD HAVE LEFT ME WITHOUT A CELL PHONE. THE DRIVER EVEN WROTE THE WRONG DATE ON THE STICKY NOTE HE ATTACKED TO MY DOOR. I CONTACTED UPS TODAY AND THEY TOLD ME THE ONLY REFUND THAT COULD BE ISSUED WAS TO THE SHIPPER. THIS IS THE WORST SERVICE! THE DRIVERS DO NOT TAKE THE TIME TO KNOCK ON THE DOOR. THEIR SERVICE IS TRASH!!!!!!!!!!!!!!!!!
Absolutely Awful Service. UPS is constantly leaving my packages at a UPS store or other facility across town instead of leaving them at my residence where there is a secure entry for which UPS has access. They leave a note on my inside apartment door saying that they have left it at a UPS facility across town. There is no option for redelivery. The UPS facility makes me pay additional shipping charges to get it delivered to the original address. There are multiple packages safely delivered to this location daily without problems. The reason I have things delivered is so that I don't have to travel across town. Not everyone has a car or truck where they can simply drop by and pickup a package. Ever try to take a large package on a crowded bus and make several transfers to different bus routes carrying it? Super Bad Customer Service!
This company is a JOKE!!!!! The manager is spoke to tonight was named Xar B., and i could barely understand what she was saying. After SEVEN weeks, a weekly home meal kit i have delivered has not ONCE been delivered to my front door. How incompetent is this driver(s). Call these idiots and speak to a Xar B. who assured me that someone from the local office would be contacting me about this within the hour. An hour later i call back and the local store said they reached out twice and no one answered. That is so funny because i have no missed calls and/or voicemails pertaining to this issue. Confirmed phone number and clearly my local UPS store in Fort Lauderdale, Florida zip code 33304 doesn't know how to operate a phone and the drivers don't know how to read. Get your act together UPS, you have been in business since 1907
UPS Americas and the Caribbean 3401 NW 67th Avenue, Bld. 805 Miami, FL 33122 USA ATT: UPS World Headquarters 55 Glenlake Parkway NE Atlanta, GA 30328 United States Tel.: 1-800-PICK-UPS Hi, I do not even know how to describe the awful, cheap, illigitimate and lies we've encountered with the UPS delivery service in Houston TX. The Driver LIED along with Supervisors and Account Representatives and everyone who was involved in this matter was no help and did not care at all. Negative Horrible and Disgusting customer service experience. We were suppose to receive a package on 5/22/19 signature required the driver never showed up and LIED and said in the tracking information that no one was home. I called the UPS "Customer Service" on 5/22/19 to Mori and got the case# 1(hidden)12 and he said he will send email to the local office at 8330 SWEETWATER LN HOUSTON TX LOCAL LOCATION they have my package and they will be contacting me. THEY NEVER DID! I called the shipper and filed a complaint and I was told that they have spoke to account representative Erika and Josh are the account reps. and they PROMISED that they will be contacting me to re deliver the package and they have forward urgent message to Charlott the Supervisor at the Sweetwater office. Useless and I never received any communication nor delivery from the useless customer service. THREE DAYS AND THE PACKAGE IS NOT DELIVERED! Not surprised at all for half a star reviews. Thanks!
I went in ups florin, sacramento, ca to return box of linen. Told the person at front desk that i have a heavy box to return. Stephanie gave me a dolly. maybe its not in their scope to help me bring something from my car but couldn't they advise me of services offered. Like to make it easier on everyone to call the number to have ups pick it up from my house.
no one got the door as I try to carry this 70 pound box in not being able to balance on the dolly. Stephanie that works there also unable to balance the box on to dolly decides to roll the box across the store.
then charges me for the damages she has made to the box after Cindy told her to.
I paid $15 for a box that costs 80 cents at home depot. I called corporate and tell them and they tell the location. CIndy calls, not letting me explain what happened and she was not there to see what had happened but starts yelling at me and cancels my return label that I paid for to retaliate against me for telling corporate.
I WANT EVERYONE TO KNOW HOW UNPROFESSIONAL UPS IS. INSTEAD OF MAKING THIS UP TO ME. SHE CANCELED THE WHOLE RETURN AND YELLED AT ME FOR COMPLAINING TO CORPORATE CALLED ME A LIAR.
I had a table top that was delivered completely shattered and spilling glass out of the sealed box to my front porch. I spent a day trying to contact UPS, get some kind of resolution, and despite their driver delivering it that way - NO resolution whatsoever. I wasted a day trying to get someone to call me back. They left a hazard on my front porch! I have video to prove it, but apparently they don't care. I will NEVER use them again and I will even pay extra when ordering online to use anyone else.
gm my name is monica on 5my pack-13-19 ups left a notice on my door that they tried to deliver package when I got home from work there was NO notice on my door no one knocked on the door nor did they ring the door bell I was home so I called today at 9:38 am I was told It was out for delivery so when I got home today there was NO notice on my door I called ups the automated voice said that ups had tried again to deliver and they was asking for the number off my YELLOW STICKY NOTE there was no notice left on my door today AT ALL I called at 4pm I was told some one will call in 1 hr no one called I called back at 5pm to put in another complaint then at 5:20 someone called to tell the driver said he left a note on my door once again I went to look around found no note and I rolled my camera's back I didn't see any ups driver I have 9 camera's I did not see any driver all I can say is UPS do not tell the truth the only time good service is provided is around Christmas time when there's other competition like FEDEX,USPS,other then that you are screwed my name is monica matthews
I've wasted 30 min trying to get to someone to help me with a workman comp claim... they just kept transferring me all over the place it seems like no one knows what they were doing... one lady didn't even know what workman comp was I had to explain to her what that is... HORRIBLE SERVICE.. I called back got another Indian/Pakistan person who was clues what I was even talking about and believe or not I am calling the cooperate office at that....