Information, reviews and public commentary for US companies

 

United Parcel Service, Inc.

Rating
0.422798
Web
http://www.ups.com
Related
UPS
Address
55 Glenlake Pkwy. Ne
Atlanta, GA
30328
Contact
D. Scott Davis
Role
Chairman and CEO
Phone
(404) 828-6000
Fax
(404) 828-7666
Employees
398,000
Twitter IDs
@UPS
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Barbara J Perry-Clark - 10 d 13 h ago

4

(SPAM)

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Vincent Lou - 10 d 5 h ago

4

Jacksonville FL DC worked part time as rehire past 5 weeks no pay card no pay stub no answers .....who the freak can i get ahold of to check status maybe see if address etc is error...got 15 different number but no one can

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Anonymous - 5 d 5 h ago

When you have an issue with delivery, The corporate number just pushing you to the recording and you never get to speak with a real person. Corporate needs to have someone that can be contacted since most of the people that answer the 1800 number can never help....

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Sheila - 3 d 15 h ago

4

Flora Vista NM Location has been selling old stale heated sandwiches like burgers andrib samdwiches The pizza is also dried and har...

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gorilaa m - 3 d 4 h ago

unhappy with the service, Specified delivery after 11 am when the store opens, but the driver keeps coming early and leaves only a sticker with no other info, When I went to the office here in Las Vegas NV and voiced my concerns the very next delivery the driver did exactly the same thing. I want to know the name of the driver and why he is doing this. I am a business owner and understand the importance of customer relationship, we pay for a service that we are not getting....... prank

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Anonymous - 2 d 14 h ago

UPS in Leander,Tx is the worst! On Dec.16th my husband went to this UPS location, which we have used many times, and had 2 packages to mail. He had printed out the labels at home. They had a new employee which took the packages in the back who said she would tape them to the respective packages. My husband said wait. They are not taped on. The manager stopped her and told her you put them in a clear pouch which goes on top. Then my husband went back again and had 2 more packages mailed. One to a different address in Ohio and one to Maryland. Well, they put the wrong labels on 3 of the 4 packages. They put the one going to Ohio on the package for Washington state and vice versa.They put the one that was suppose to go to Maryland with a duplicate label of the Ohio one. When we found out my husband went back to UPS and actually spoke to the owner who said she would take care of it just bring in the receipts. The manager told us to have the people who received the packages in error to overnight them to the correct people. No problem, we did it and all was well. We actually did not over night them in order to save UPS money. My husband went into UPS today and they now

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Martin Gildenhorn - 3 d ago

1

UPS in Leander,Tx is the worst! On Dec.16th my husband went to this UPS location, which we have used many times, and had 2 packages to mail. He had printed out the labels at home. They had a new employee which took the packages in the back who said she would tape them to the respective packages. My husband said wait. They are not taped on. The manager stopped her and told her you put them in a clear pouch which goes on top. Then my husband went back again and had 2 more packages mailed. One to a different address in Ohio and one to Maryland. Well, they put the wrong labels on 3 of the 4 packages. They put the one going to Ohio on the package for Washington state and vice versa.They put the one that was suppose to go to Maryland with a duplicate label of the Ohio one. When we found out my husband went back to UPS and actually spoke to the owner who said she would take care of it just bring in the receipts. The manager told us to have the people who received the packages in error to overnight them to the correct people. No problem, we did it and all was well. We actually did not over night them in order to save UPS money. My husband went into UPS today and they now refuse to reimburse us. The manager is now saying it was our fault not their employees. My husband asked asked to speak with the owner and was told she was out sick. He asked the manager to have the owner call him and he refused. This is terrible customer service! We will never use UPS again. Any UPS. This manager and owner refuse to live up to their promise. They have turned us against ALL UPS's. I have notified my family and friends and warned them not to use this UPS location because it is owned and run by unethical people .I will make sure that this is posted on all social media sites so no one has to go through what we went through. We are also filing a complaint against this location and the owner with the Better Business Bureau and UPS Corporate Offices.

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Martin Gildenhorn - 3 d 49 s ago

0

BY NOT LYING. On Dec.16th my husband went to the UPS in Leander, Tx., which we have used many times, and had 2 packages to mail. He had printed out the labels at home. They had a new employee which took the packages in the back who said she would tape them to the respective packages. My husband said wait. They are not taped on. The manager stopped her and told her you put them in a clear pouch which goes on top. Then my husband went back again and had 2 more packages mailed. One to a different address in Ohio and one to Maryland. Well, they put the wrong labels on 3 of the 4 packages. They put the one going to Ohio on the package for Washington state and vice versa.They put the one that was suppose to go to Maryland with a duplicate label of the Ohio one. When we found out my husband went back to UPS and actually spoke to the owner who said she would take care of it just bring in the receipts. The manager told us to have the people who received the packages in error to overnight them to the correct people. No problem, we did it and all was well. We actually did not over night them in order to save UPS money. My husband went into UPS today and they now refuse to reimburse us. The manager is now saying it was our fault not their employees. My husband asked asked to speak with the owner and was told she was out sick. He asked the manager to have the owner call him and he refused. This is terrible customer service! We will never use UPS again. Any UPS. This manager and owner refuse to live up to their promise. They have turned us against ALL UPS's. I have notified my family and friends and warned them not to use this UPS location because it is owned and run by unethical people .I will make sure that this is posted on all social media sites so no one has to go through what we went through. We are also filing a complaint against this location and the owner with the Better Business Bureau and UPS Corporate Offices.

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Gelato Di Milano - 3 d 5 h ago

0

Very unhappy with the service, Specified delivery after 11 am when the store opens, but the driver keeps coming early and leaves only a sticker with no other info, When I went to the office here in Las Vegas NV and voiced my concerns the very next delivery the driver did exactly the same thing. I want to know the name of the driver and why he is doing this. I am a business owner and understand the importance of customer relationship, we pay for a service that we are not getting...

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Melanie - 3 d 7 h ago

0

I shipped an express letter on 12/27 and it was not delivered to the insurance company until Jan. 6. I cannot reach an English speaking individual because all of the call centers are in a foreign country. When I got notification from the insurance company that the check had never been received I contacted UPS. Initially I was told a sales rep would call me the next day. I received no call. I called again and was told we are sorry the call center did not forward message to rep. Then the individual tells me the shipment was not eligible for a refund because it was shipped during a period of high volume. I asked for a supervisor and she told me I did't file a complaint quickly enough after the shipment (I called immediately upon receiving my bill) and then she told me my contract did not allow for refunds. To charge overnight rates and take 10 days to deliver is the worst service I have ever experienced. It also frustrates me that each individual gives me a different reason for being unable to refund my money for the shipment. Even the US mail is better than this company and that is not saying a lot. I also do not understand why there is no domestic call center for billing questions. This is a US company who is sending service overseas. Make America Great Again!

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Sheila - 3 d 20 h ago

0

UPS not only denied a claim for damage, but also lied on tracking saying that an item was sent back to sender when it was not. Im the sender. I have no idea where the item is, but to say that i received with an unknown person's name as receiver is just plain bizarre.

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Barbara J Perry-Clark - 10 d 13 h ago

4

(SPAM)

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Vincent Lou - 10 d 5 h ago

4

Jacksonville FL DC worked part time as rehire past 5 weeks no pay card no pay stub no answers .....who the freak can i get ahold of to check status maybe see if address etc is error...got 15 different number but no one can

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Anonymous - 5 d 5 h ago

When you have an issue with delivery, The corporate number just pushing you to the recording and you never get to speak with a real person. Corporate needs to have someone that can be contacted since most of the people that answer the 1800 number can never help....

General profile image

Sheila - 3 d 15 h ago

4

Flora Vista NM Location has been selling old stale heated sandwiches like burgers andrib samdwiches The pizza is also dried and har...

General profile image

gorilaa m - 3 d 4 h ago

unhappy with the service, Specified delivery after 11 am when the store opens, but the driver keeps coming early and leaves only a sticker with no other info, When I went to the office here in Las Vegas NV and voiced my concerns the very next delivery the driver did exactly the same thing. I want to know the name of the driver and why he is doing this. I am a business owner and understand the importance of customer relationship, we pay for a service that we are not getting....... prank

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Anonymous - 2 d 14 h ago

UPS in Leander,Tx is the worst! On Dec.16th my husband went to this UPS location, which we have used many times, and had 2 packages to mail. He had printed out the labels at home. They had a new employee which took the packages in the back who said she would tape them to the respective packages. My husband said wait. They are not taped on. The manager stopped her and told her you put them in a clear pouch which goes on top. Then my husband went back again and had 2 more packages mailed. One to a different address in Ohio and one to Maryland. Well, they put the wrong labels on 3 of the 4 packages. They put the one going to Ohio on the package for Washington state and vice versa.They put the one that was suppose to go to Maryland with a duplicate label of the Ohio one. When we found out my husband went back to UPS and actually spoke to the owner who said she would take care of it just bring in the receipts. The manager told us to have the people who received the packages in error to overnight them to the correct people. No problem, we did it and all was well. We actually did not over night them in order to save UPS money. My husband went into UPS today and they now

General profile image

Barbara J Perry-Clark - 10 d 13 h ago

4

(SPAM)

General profile image

Vincent Lou - 10 d 5 h ago

4

Jacksonville FL DC worked part time as rehire past 5 weeks no pay card no pay stub no answers .....who the freak can i get ahold of to check status maybe see if address etc is error...got 15 different number but no one can

General profile image

Anonymous - 5 d 5 h ago

When you have an issue with delivery, The corporate number just pushing you to the recording and you never get to speak with a real person. Corporate needs to have someone that can be contacted since most of the people that answer the 1800 number can never help....

General profile image

Sheila - 3 d 15 h ago

4

Flora Vista NM Location has been selling old stale heated sandwiches like burgers andrib samdwiches The pizza is also dried and har...

General profile image

gorilaa m - 3 d 4 h ago

unhappy with the service, Specified delivery after 11 am when the store opens, but the driver keeps coming early and leaves only a sticker with no other info, When I went to the office here in Las Vegas NV and voiced my concerns the very next delivery the driver did exactly the same thing. I want to know the name of the driver and why he is doing this. I am a business owner and understand the importance of customer relationship, we pay for a service that we are not getting....... prank

General profile image

Anonymous - 2 d 14 h ago

UPS in Leander,Tx is the worst! On Dec.16th my husband went to this UPS location, which we have used many times, and had 2 packages to mail. He had printed out the labels at home. They had a new employee which took the packages in the back who said she would tape them to the respective packages. My husband said wait. They are not taped on. The manager stopped her and told her you put them in a clear pouch which goes on top. Then my husband went back again and had 2 more packages mailed. One to a different address in Ohio and one to Maryland. Well, they put the wrong labels on 3 of the 4 packages. They put the one going to Ohio on the package for Washington state and vice versa.They put the one that was suppose to go to Maryland with a duplicate label of the Ohio one. When we found out my husband went back to UPS and actually spoke to the owner who said she would take care of it just bring in the receipts. The manager told us to have the people who received the packages in error to overnight them to the correct people. No problem, we did it and all was well. We actually did not over night them in order to save UPS money. My husband went into UPS today and they now

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Concerned Person - 5 d 5 h ago

0

When you have an issue with delivery, The corporate number just pushing you to the recording and you never get to speak with a real person. Corporate needs to have someone that can be contacted since most of the people that answer the 1800 number can never help you.

General profile image

Vincent - 10 d 5 h ago

0

Jacksonville FL DC worked part time as rehire past 5 weeks no pay card no pay stub no answers .....who the freak can i get ahold of to check status maybe see if address etc is error...got 15 different number but no one can help!

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Barbara J Perry-Clark - 10 d 13 h ago

4

(SPAM)

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Barbara J Perry-Clark - 11 d ago

0

I manage a 1,674 unit apartment building in Brooklyn, NY the driver who delivers packages to the building is not delivering the packages to the resident doors, the packages are being left in the mail room completely blocking access to the USPS mailboxes, the packages are piled up at least 4ft. high? The residents cannot reach the mailboxes. Thank you.

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Liz Hall - 11 d 8 h ago

0

UPS is getting sloppy... our house is apx 300 yards off the main road, usual drivers come up to the house... yesterday a package was left in the fricking road!

We are in an area that packages get stolen.. 1st, why leave such a large box in the road near a mail box that can easily be hit by cars or trucks?, 2, tracking reported delivered to house (nope).. It's a good thing hubby saw the truck slow down & leave.. guess he tossed it out..

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JettS - 21 d 4 h ago

We live in unincorparated Kootenai County Idaho; so, we do a lot of on-line shopping for goods/services and UPS is the most common carrier used for delivery. The normal UPS route driver is quite good and she has no issues delivering to our home. Fast forward to this December 2019, and we have some major compaints with the service provided. We have a 1 year old lab who prefers to be outside - she loves to bark (we are trying to camthis habit) and could appear to be 'mean' at first sight. However, she loves everyone and will mug you with kisses once you get out of your vehicle. All the service companies that we deal with know Maggie and have no issues with delivering our Propane, fixing/servicing our heat pump, and FedEx has no problems delivering, even though they are not our here that often. This year, UPS hired temporary workers to assist with Christmas deliveries; consequently, our norma route driver was not working our area. We had a middle age man driving a 4X4 Grey Dodge Truck driving up and down our road. We noticed the truck and watched as it did not belong to anyone in the neighborhood and we were concerned. Turns out, this was the temporary driver who would come to our address, slow down, then leave. This happened at lease 3 times that we noticed. Finally, after a week of this, my husband happened to be in his shop when the driver was slowing down again. He grabbed Maggie and the temporary driver opened his door and yelled that he (the driver) didn't have Health insurance so could not afford to be bit by a dog. Then, he pulled out the package, took two steps and dropped it in our driveway, in the snow. The man made no attemp to leave the main road and would not come down the driveway. As he left, my husband noticed the UPS sticker placed on the tailgate of his truck. I believe those magnetic signs should be on the side of the delivery vehicle, not the back where it would not be noticed by most people. At least we received the package, but what terrible service. UPS you need to UP your game. When shopping on-line, I will now check to see if FedEx is among the the delivery services available and choose them first.

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Jodi - 26 d 8 h ago

Company outsources to cheap labor in Phillipines and central america to take customers calls. Can't even contact corporate office as they know how shitty their service is. Number that is listed goes to the same shitty customer service in another country. Taking a package 2 weeks to go from CA to VA. USPS priority was cheaper and faster, however, when I purchased the item, they said UPS would deliver it in 3 business days. However, the individuals at the out of country call centers said that wasn't the case and they couldn't explain the delay. So sad when a company in the US is too cheap to pay for quality help.

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Ando - 30 d 15 h ago

0

An important package were sent to me on shipping date is Dec 6th, 2019. Expected delivery : Tuesday ,Dec 10,2019 End of day in Viet Nam.The UPS worker in UPS store in Thomasville, GA, USA did key the wrong country code to Venezuela instead of Viet Nam, Ho Chi Minh City (postal code :700 000). The sender has called to this store many times but they had no idea about the location of the package and did not give any right pertinent answer for it.

Then the sender called to UPS Headquarter in Atlantas, GA, USA, they asked him to liaise to UPS store in Thomasville to settle. The shipper arrived directly to UPS store but they did not answer, then called them many time , no one picked up phone. How too irresponsible, unhelpful, unprofessional working way they did as a well- known worldwide USA Express Courier? We paid for high cost for such a Worldwide Express Saver Service .?

Until today Dec 18th, 13 days passed, we still have not received any feedback about the current status, the location of the package, where it is floating now.? Terrible!

Run away from UPS, PLEASE NEVER USE IT.

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Sherry - 31 d 4 h ago

0

I would like to start by saying I sent a package from the UPS Store in Jacksonville to California for Christmas. I make sure to add additional insurance due to the contents of the box and paid additional to require a signature. Well I'm not sure where the box was delivered but they lied about a getting a signature. I was told my daughter signed for the package which in fact she did not. We actually worked late that day and her husband was also at work when the package was delivered to some where other than her address. The fact that the driver lied about getting a signature because he was too lazy to take the package back and leave a notice. Not only that it cost me a total of $156 plus tax to ship the box. Now, because I shipped from the UPS Store they are the shipper and no information is being released to me....WTH! So, really what did I pay for? I will not being sending anything else UPS. They are more expensive than other carriers and they have lazy people delivering packages. How many packages will get lost or they have to pay out money for lost or misplaced items before they hold these drivers accountable. Not only that I was the person to file the claim about my missing package and pay for it but they can't release any information to me....SMH!

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Jamie - 31 d 6 h ago

1

I sent a hydraulic pump to a company in Texas. I found out 2 days after it was to be delivered that it is being returned to me because I did not have an individuals name, i had the company name on it. 99 percent of the packages that i send out only have the company name on it. I have been using UPS since 2003 and the service just keeps getting worse.

I spoke to the corporate office about the situation and was told to call am 800 number to get it rerouted back to the receiving location but they have refused to help me. i am so frustrated with this company that FEDEX just got my business

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lazaro - 32 d 8 h ago

0

Hello name is Lazaro. On November 13, the UPS company picked up some packages in my house, these packages with a value each of more than 900 dollars, since these packages were used phones,

When the UPS driver picked up the packages he asked myself on several occasions what I had in the packages, now UPS, refuses to return the packages to me or pay for them.

The UPS driver took my packets.

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sandra manbeck - 33 d ago

0

several times my package is left outside my drive or just in drive this is third time this month i caught him this time said name is grant who knows asked why didn't drive in said he got stuck before i said not my drive way every other driver comes in i am about 100 yards from road he had a helper so why didn't he walk it to my porch last week it was 902 when he left it out there today it was still daylite and i caught him last week he claimed he left on gate i DO NOT HAVE GATE he lied we have porch pirates here but hell ups leaves on road for them the tracking number on todays is 1Z97X83X(hidden) LAST WEEK WAS 600 DOLLARS WORTH OF HUNTING CLOTHES

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