Information, reviews and public commentary for US companies

 

United Parcel Service, Inc.

Rating
0.483186
Web
http://www.ups.com
Related
UPS
Address
55 Glenlake Pkwy. Ne
Atlanta, GA
30328
Contact
D. Scott Davis
Role
Chairman and CEO
Phone
(404) 828-6000
Fax
(404) 828-7666
Employees
398,000
Twitter IDs
@UPS
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jerry president - 8 h 7 m ago

0

My name is Cunningham..Realtor..Florida

I have sent package for $39..signature to Tenn...No one answers phone..No one in America is employed by them..I can not even understand them..I want my money back..and This is second time they have screwed up delivery..they don't even call the person.

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Also Not Happy With Salt Lake City - 8 h 27 m ago

0

I too am having problems with Salt Lake City. My SurePost packages have the comment in the tracking info " We'll be in your area and will deliver your UPS SurePost package instead of the post office" I wait all day and no deliveries? I will then check the tracking only to have it say "Transferred to the Post Office". Now my day is wasted and I have to stay home the next day to wait for the mailman. It happened on 05/01/18 and now again today 05/22/18. Called C/S and they are no help, all they did was tell me what the tracking info says.

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Kim I McKinnon - 12 h 43 m ago

0

Kim from Olathe Colorado. One of your drivers has taken to pulling into our yard when there are no packages being delivered. He claims one of the dogs was near the road. He then proceeds to scream at my young grandchildren, enough to frighten then. He has a terrible temper and is very abusive. What can I do about this?

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Tina Avitia - 4 d 4 h ago

Hello..My name is Tina Avitia .from Stockton Ca.For some time i have been applying for a job in Lathrop Ca.On May14,2018.I was invited to fill out doucuments,.take photo.schedule to start May16,2018with superviser numbers.Being turned away.by renne viveros.I wrote to human resource to Angela Benne,for what reason?Stating i gven them the wrong social security..I know, I did not make a mistake on my social .I have my disclosure at hand.

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Billy - 4 d 8 h ago

0

We have contacted said company three times not to leave packages in Lewiston, Idaho. That is where so works, 60 miles away.

Called 800 # and call C. 1st time C.America

second time S.E.Asia.

Today again they left my package 60 miles away.

Wife doesn't work until Thursday.

My wife DOESN'T WORK OR GET PAID by U.P.S.

GOD your company sucks. .......

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Michael Highsmith - 4 d 10 h ago

0

The service in and around Watford city is terrible.drivers are rude and crude and are only interested in a pay check. Have talked to numorious reps. Have lived here in the county couple years. Have neighbors around me with the same problem.

they just drop them where ever they like. Ups is by here everyday. If were home and flag them down. We get our deleiveries or somebody else's.

we use FedEx as much as we can.

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charlie wiseman - 4 d 12 h ago

VENDOR #95089 , BEFORE YOU CORPORATE PEOPLE MAKE NEW POLICY CHANGES, THINK HOW IT MAY AFFECT PEOPLE, MY CREDIT RATING RATING DROPPED 200 POINTS IN TWO MONTHS! IF I WAIT TWO MONTHS ON GETTING PAID, BOTH VEHICLES WILL BE BEHIND BY TWO PAYMENTS, SUBJECT TO REPOSSESION, AND MY HOUSE WILL BE IN FORECLOSURE. NOT THAT YOU GIVE DAMN!YOU KNOW WHEN YOU GET PAID! TODAY I ENDED MY 26 YEAR CAREER TAKING CARE OF THE UPS FACILITY WVELK2620 AFTER 26 YEARS OF SERVICE. GO AHEAD AND REPLACE ME, LETS SEE IF YOU CAN FIND A MORE DEDICATED COMPANY, IVE WORKED UP TO 108 DAYS STRAIGHT TO INSURE UPS MADE SERVICE TO ITS CUSTOMERS, ON CALL 24-7. AND I NEVER LET THEM DOWN!

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Michael Highsmith - 4 d 10 h ago

0

That's a shame. Our drivers and management don't give a shit here in watford city,N.D.

we have hollered and screamed the last 2 years. We use FedEx services when we can.

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Michael Highsmith - 4 d 11 h ago

0

We have lived here almost 2 years. UPS delivers where ever they please. We use FedEx when we can.we have had the same conversation for months.anybody have suggestion?

my email (hidden).

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Rizo - 4 d 12 h ago

0

Salt Lake City, Utah Sorting Center. My package for 2 young grand-daughters disappeared within the FIRST HOUR of arriving at the Salt Lake City sorting center. Seven weeks later UPS has not reimbursed us nor shown any amount of concern or taken any actions to correct these problems. In addition, we have learned they will not reimburse for the full amount.

Supposedly, UPS conducts investigations as well as uses camers to discover what is happening to the packages. Obviously, they are not doing so or care to correct these problems. We were asked to submit receipts proving the cost of items contained within the package. The cost was over $264. Seven weeks later, UPS has not reimbursed us. Now we are being told, they may reduce the cost from receipts presented and also reduce because we packaged the box ourselves. We filled the box with bubble wrap. The entire outter area of the box was secured with packing tape. Both the shipper and receiver have acounts with UPS. We have received nothing but the worst, apathetic response. Meanwhile, grandchildren believe grandparents ignored them when we actually took great care to go from store to store picking out just the right items and making custom items. We all feel devastated and furious beyond words.

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Mad as hell - 4 d 12 h ago

0

To Whom it may concern, There is a problem in the sorting department at the SLC package depot. seem about every other package gets either left an extra day in SLC or loaded on the wrong truck & shipped to tim buck too. Very frustrating to say the least. I make or plan my orders to be delivered before a weekend so I can use or repair whatever it is that I'm doing. As we speak I have a package sitting in Casper Wyoming. Loaded on the wrong truck from SLC. Why? It's not just me complaining about SLC Its all over Facebook. Quality control sucks there. Its something I do believe needs addressed. I needed the part this weekend for my truck & now I wont see the package till Monday, So now I won't be able to put it in my truck till next weekend....Grrrrrrrr.

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Lorraine K - 5 d 9 h ago

0

I shipped 9 boxes from NJ to TX. The packages contained personal belongings and mementos from my 93 year old mother who passed away in NJ on March 31, 2018. I received the boxes in Texas and 5 items were broken. These 5 items were contained in 3 different boxes. 2 of the items were not very valuable but the other 3 were. I called the store (the store was very helpful) I shipped from and they started a complaint and advised me to call UPS and file a complaint. The response I received from UPS was they were accepting the fault on 1 of the items (of course that was the least valuable) and denied the claim on the other 2 items. UPS states that they were not packed properly according to the "phone inspection" they conducted. When I filed the complaint the representative asked few questions and I explained each item in all the boxes was wrapped in newspaper, then multiple wrappings in different linens, towels etc. that were also being shipped. The box was stuffed to assure there were no open areas to allow for movement within the box. Each box was packed exactly the same. So my question is why was 1 item accepted and the other 2 weren't when there was no differences in the packing. Also, it was suggested that if UPS had any questions I should keep all my packing, all items and not remove anything in case a physical inspection was required. I kept those for almost 2 weeks while the claim was initially denied and I appealed. I don't know how a supposed reputable company like UPS can base claims on a "phone inspection" and deny claims. I can assure you my mother's precious items were packed diligently, lovingly and with the awareness that UPS carriers have been known to throw boxes and not handle with care. This was a thought I carried with me as I was packing these boxes. I can assure you that if I ever have to ship again it will not be with UPS. I have shipped many, many times with FedEx and the US Postal Service and have NEVER had an item broken.

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UPS never delivers on time - 6 d 4 h ago

0

I have had multiple deliveries from UPS over the past year. Every delivery has been either delayed past the promised time or delivered to the wrong address. Today I was supposed to received medicine for my dog overnighted by the pharmaceutical company. UPS delivered it to the wrong city, about 50 miles away. Now they said they are investigating the issue and they don't know when the medicine will be delivered to my house. People need to be retrained at UPS on how to drive and follow navigation directions. Not sure how much training that takes, but you might want to hire a better caliber of people.

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Brenda - 6 d 11 h ago

We were notified by email that a package that we never ordered was being delivered. Called to stop delivery and was told that we could not stop it. We are not home. This is not right!

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Let down - 6 d 14 h ago

Horrible service, I came home Saturday from dinner and saw 2 boxes halfway down the driveway in sight of anyone driving by. Most of the time they leave pkgs behind my car that is parked in the garage or they leave them at my back porch that I never use, hardly ever the front door to far I guess to walk. Just discussing how lazy the drivers are! We spend hard working money to have our pkgs stolen or sent to another house in which one of those 2 pkgs that was left halfway down driveway belonged to someone else in my neigborhood. Please train your drivers better...

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knighthawk257 - 6 d 14 h ago

1

seems no one at UPS can give a straight answer and no way to get in touch with anyone smart enough to explain this to me. Vancouver, WA, United States 05/16/2018 4:31 A.M. Loaded on Delivery Vehicle 05/16/2018 4:27 A.M. Destination Scan Vancouver, WA, United States 05/15/2018 9:18 P.M. Arrival Scan Portland, OR, United States 05/15/2018 8:46 P.M. Departure Scan 05/15/2018 3:56 A.M. Arrival Scan Roseburg, OR, United States 05/15/2018 1:46 A.M. Arrival Scan Portland, OR, United States 05/14/2018 9:19 P.M. Departure Scan Tualatin, OR, United States 05/14/2018 9:15 P.M. Arrival Scan Portland, OR, United States 05/14/2018 8:56 P.M. Arrival Scan 05/14/2018 7:52 P.M. Departure Scan Louisville, KY, United States 05/14/2018 12:43 P.M. Arrival Scan Albuquerque, NM, United States 05/13/2018 2:34 P.M. Departure Scan Albuquerque, NM, United States 05/11/2018 10:36 P.M. Arrival Scan 05/11/2018 10:26 P.M. Departure Scan 05/11/2018 9:30 P.M. Origin Scan 05/11/2018 5:55 P.M. Pickup Scan United States 05/11/2018 6:01 P.M. Order Processed: Ready for UPS

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Anonymous - 7 d 4 h ago

1

We have a great UPS driver, Johnny Waterhouse. He's friendly, and always takes good care of us. We rent tuxedos, and often have packages going back to the rental company. We put a UPS sign on our front door, and Johnny picks them up for us without fail. However, when he has a day off, his replacements never pick them up. I understand that they don't know his routine, so I called at 4pm directly to the center to ask them to pick it up. (My husband used to work there, so I know the number). They said they would let the driver know and someone would come and pick it up. At 5pm, still no one had showed up, so I called my husband and asked him to give them a call. He did, and he said they would send someone. It's now 6:15pm, and no one has shown up. I closed at 6pm. So I decided to call the 800 number. All I got there was the run around. In fact, she just exasperated me, because she kept repeating the same thing over and over. I asked for the corporate address, she couldn't give it to me. A quick google search brought me here. I called my husband back, and he said he'd drive across town and pick them up and take them there himself. See, if they aren't scanned into the UPS system, our tux rental company charges us another delivery charge. My husband just now showed up, he grabbed the boxes and took them so I could close and go hom, and UPS is 5 minutes away, and no one still has shown up.

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T.Williams - 8 d 3 h ago

0

My package (SIGNATURE REQUIRED)which UPS rescheduled from Thursday 5/10 to 5/11/18 *End of Day, DRIVER attempted to Deliver said Pkg @15:02 hrs.(E.O.D)Dont quite understand how EOD can be midday however I had been tracking PKG which repeatedly posted E.O.D. Consequentially I missed the delivery person by 28 minutes tried to request PKG to be Re-Delivered by was Denied I requested a 5:00 p.m. end of day delivery for 514/. At 11:47 Am.on 5/14 Driver for UPS .Left this Pkg on my stoop With an FORGED SIGNATURE OF SOME FICTITIOUS PERSON . Aka "The Driver" . I received notification @ 11:47 my pig delivered & Signed for !!!! NOW 11:47 am / 5:00 * Requested Delivery Time ** End of day ? No one at UPS can explain the forged signature of the delivery person or the un appropriate delivery time .

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Walter Newport News - 9 d 4 h ago

5

Please thank "Walter" an employee in your Newport News office (International Desk) for "owning" my delivery.

I had a package coming from China. Plane in Korea had mechanical issues. Package was delayed.

Walter told me he would monitor this package daily and give me updates.

He did; his daily call settled me and gave me confidence the package would be delivered on time.

It was.

Thank you Walter. Cheers and Kudos

Bruce Coffin

Saratoga Springs NY

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Upset customer - 10 d 6 h ago

0

Ups drivers needs to get out and knock on people's door I been sitting here waiting on a package just to check my tracking number that they attempted but no one was home ups needs to do better this doesn't make any sense and they always deliver package to wrong address

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Sharon Petty - 10 d 8 h ago

0

I live in NYC where we receive a large number packages in my building. The driver is negligent in writing the name of the recipient onto the ticket left sticking on the door. Each package is mailed with the name address city state and address with the zip. The drop off point ar 72 Ralph ave Brooklyn NY 11221, WILL NOT release package unless the name and address are printed on the "pick slip".

I have had at least 4 conversations with a different manger for retraining of the drivers concerning this matter.

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Christine Howell - 12 d 11 h ago

1

I have lives at this address for 14 months. Ups leaves it where it want to leave. I have received one pkg since I lived here. The rest of the time I run around looking for the dam thing. Tired of it!! From FED UP!!! I will change carriers.

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Best - 13 d 12 h ago

0

FILE ALL COMPLAINTS WITH THE BBB...

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Richard Mackino - 12 d 14 h ago

BBB is fucking useless

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No more ups - 13 d 24 h ago

0

I contact ups April 24th. I complained about the driver falsifying information and that they attempted delivery when actually they didn't. Customer service contacted the richmond California ups office and said they contacted the driver would have the driver try and redeliver. The driver didn't attempt to redeliver didn't get my package until Wednesday of that next week I've never had a problem before but this driver is falsifying information that they attempted delivery when they didn't I have text alerts set up for UPS USPS

and fedex so I know when my packages are coming.

Driver said again, that recipient unavailable. That was another lie. I was at home. The driver chose to leave my package at the drop off pickup station. I call customer service again and ask to speak to the person in charge I wanted to file a complaint against the driver I want the driver suspended terminated or on another route. The supervisor whoevers in charge at the Richmond ups failed to even contact me to find out what the problem was so I asked that the package be returned to sender because I don't have transportation to go and get the package. They return it to the shipper and refused to call me to apologize and redeliver my package. There's a big problem I believe within the Richmond Ca,ups station, it starts with the supervisor and the drivers because no one is held accountable they can treat customers any way they want to. They can falsify that the attempted delivery and didn't, and people wouldn't know unless they have downloaded the ups tracking app..

The driver is retaliating because Saturday i was expecting a package the driver marked unable to deliver and I was home all day. The driver is leaving my package at the pickup station .I asked to file a complaint against the driver for falsifying delivery attemot. No one even attempted to call me. I feel that I should go on social media and ask people to stand with me and not use ups to ship until somebody is held accountable for their actions.

I will not make any purchases from companies that I usually buy from if they have to use ups to ship I will only purchase if they use USPS or fedex. Maybe if stocks go down ups will do something about this. I'm going to stand for what's right. Social media is the best place to reach out to hundreds of thousands of people and ask them to stand with me to make a change.

This is regarding package tracking number1z x 3110 r (hidden).

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