I could write a long version of my horrible experiences but bottom line is UPS SUCKS!
My car was hit by a driver and I cant get anyone to help and the local center is just standing up for there driver. I'm getting really pissed the fact I can't even get an agent on the phone to get any info on the driver to file a claim.
I want to be very clear here. I am sick to death of getting shipping and delivery notices from you guys and then you never show up. I watch the live updates and nothing is said until late in the evening and no show. Not once, not twice but three times just in the last few weeks. I call and have to go through an automated gauntlet and have to pull teeth to talk to someone. When I get someone they are polite but complete idiots who can tell me no more than the website and worse they can do nothing but give apologies and and BS "I can't do anything." Wasting peoples time seems to be the end goal of you clowns. I dont get To speak to managers when I ask, no call back when they are promised and nothing changes but you sure as hell keep my money and spit in my face repeatedly. Perhaps a nice class action lawsuit and well orchestrated social media campaign is in order judging the by the overwhelming negative feedback I am reading here. I see you are paying your execs millions to offer this lousy service on an ongoing basis. That makes the board a bunch of idiots also. Same old story and I am doing putting up with it. I will hound your office non stop until I get to the top. You have cost me thousands in sated time waiting for deliveries that never show. You should be absolutely ashamed of yourselves. This is the new UPS NORM and not an exception. There will be accountability! Bank on that.
By the way I have the screen shots of your notices. My packages have been on the truck since 4:29 am and still not delivered???????????????????????????? You are terrible people and do not deserve to be in business. As far as I am concerned you are thief's of my time and money!
I received a text message stating my package was delivered to my "front door" on Friday, 6.12.2020 @ 11:33am You cannot see our house from the street as the driveway is a little longer than most. My cameras nor ring doorbell went off, so I knew it was not delivered to the front door. I am also a yearly paying subscriber to UPS MyChoice and I have CLEAR instructions on where to leave packages. When I did not see the package at our front door, I called UPS, on hold for a long time, spoke to someone in another country and he stated he will have someone to call me regarding my package. So, I received the call from today 6.15.2020 from a rude female employee. She tells me she can see the UPS truck was at the end of our driveway. I said ok?! So where is my package? She said she didn't know. I told her it was probably stolen as he probably left it at the street and again, it was not delivered to our door as instructed. She was again so damn rude, like it was my fault I didn't get the package. UPS SUCKS!!!!!!! this has happened to us before with UPS. NEVER HAD A PROBLEM WITH FED EX AND I DON'T NEED TO HAVE A YEALY PAID SUBSCRIPTION FOR THEM TO GET THINGS RIGHT!
And you still use them? Fool. Boycott is a message they comprehend. Other than that they dont seem to care and yes, tend to be rude. Cancel your service and also ask for total previous payments back as they broke the contractural agreement and did nothing about it.
I'm not sure what happened,with UPS,pertaining to personal appearance and grooming standards. But I don't like it., the drivers look unkepted,like FEDEX! I wish we'd go back to well groomed,non-beard wearing, professional appearance. Aside from elite job performance,the professional appearance also is what set us apart and above the rest. Thank you! DJ
I believe, like FEDEX they are using subs. Many problems with this but they dont care as it supposedly saves $$. Well UPS, have you calculated how many $$ you are loosing using these loosers? Better tighten the gap before another company slips in and you loose for good.
If your Philippines Customer Service Reps have to be NASTY AND SARCASTIC THEN THEY DO NOT NEED THEIR JOB. THAT GOES FOR YOUR CSRS IN THE STATES AS WELL. ONE OF YOUR DRIVERS LEFT OVER 600.00 WORTH OF JEWELRY IN THE PROJECTS ON TOP OF A MATTERS (IF THEY EVEN DELIVERED MY JEWELRY). THIS IS UNACCEPTABLE AND I WI) BE CALLING THE BBB.
Hear this comment loud and clear!!!!!!!
biggest group of inept people i have ever seen. when you lose a package that you were paid to deliver then you should fix it i should not have to keep calling number after number to get someone to do their job.
Correct, but they just do NOT care and they exemplify that in their attitudes and way of doing business. I say boycott. There are plenty of alternatives out there including the USPS that seems to being doing well with their packages, cheap timely, and accurate delivery. UPS, anything but.
These people are awful!!!!! They are rude and they hung the phone up in my face. Corporate office number is not listed to really complained about how you were treated. They need to be shut down, the service is BAD! They actually do not care! These packages I waiting on is for my business.
Exactly! What are they hiding from? It says much about how they deal with problems. They do NOT. Their cs system is frustrating and does NOT work.
How does UPS lose 2 packages??? I had one package claimed to be delivered at my paid PO Box on 7/1/20 and 7/3/20 and UPS website shows delivered but guess what, they were not delivered. I am still trying to get this issue resolved. It is sad that UPS employees are stealing packages but I have no other way to explain how 2 packages that were scanned delivered, never got delivered. I need a resolution. I try to have my packages delivered to a safe location so they are not stolen by porch pirates and they get stolen anyway. I am currently on hold for 60 minutes with UPS customer service. You can not get any better service than this UPS. I am furious!!!!
If theyre the same as where I am they actually state that my sutie number didnt exist! I am the building engineer, I think I know whats in my building. Its a sheer lack of training or just plain lazy. Customer service they are NOT. Corporate does not seem to care and the crap always run down hill yet they blame the field operatives. Start with crosstraining on a regular basis UPS. However I doubtr that that'll happen., Sad. Feel for you but glad to know its not just here.
UPS service continues to be deplorable, employees don't provide the correct information and the continuing lock of respect of the client is the normal process. Maybe is time for all of us that have suffered the insults of UPS to file a class action suit for the damages that UNITED PARCEL SERVICE has imposed on us
That wouldnt do any good and the courts wouldnt grant satisifaction but........the besty thing to do is boycott and tell everyone you know NOT to use them. Hit em where it hurst and thats loss of revenue.
I had to have very important legal documents sent to me. The ups driver came during a rain storm, didn't even come all the way to my porch, just threw the 2 envelopes on the porch and took off. By the time I was able to go out and grab them they were destroyed ! I have video of the dripping legal documents and packages ! Noone I have spoken to so far wants to help or take this seriously so I have decided to post this warning : I will be watching for ups on our street, they come nearly every day, I will be video taping this driver and I will be posting on social media how ups actually treats your packages! It's awful that a company can care so little about its customers, people need to know this !
Never Never Never use UPS for ANYTHNG of value or importance. Even the USPS dosent treat your items like that. Sad.
I have received multiple packages damaged. This last damaged packed was supposed to be picked up (upon request of the sending company) and THREE times they claimed an attempt was made. I have been home all three days, most of the time either sitting on the porch or inside at the window, and not once did a UPS truck drive past my house! No matter how many times I call, I keep getting sent in circles and empty promises. UPS is worse than USPS and they're pretty bad!! If I could negative 5, I would!!
Thats a huge problem. Many of their driver dont ever get out behind the wheel. If they do they do minimum, never inquirring about an address or making an attempt. Youre not alone. And, if you find a driver they run from you as they dont want any conflicts. If they did their jobs correctly they have nothing to fear.
I PAID $32.00 FOR OVERNIGHT SHIPPING NEVER GOT MY PACKAGE TILL ONE DAY AFTER IT SHOULD HAVE BEEN DELIVERED I CALLED I WAS TOLD I WOULD NOT GET MY MONEY BACK BECAUSE OF THE COV 19 SO THEY CAN STEEL MONEY FROM PEOPLE AND BLAME IT ON A SICKNESS.
Thats the problem: shoving blame on someone or sonmething, anything they can instead of dealing with the problenm at its root. This doesnt mean everyone gets terminated or threatened to be but they need to reeducate and spend more time on training. Management need to cross train and be in the changing field ops positions EVERY week or a mion of 1x mo.