Information, reviews and public commentary for US companies

 

United Parcel Service, Inc.

Rating
0.457413
Web
http://www.ups.com
Related
UPS
Address
55 Glenlake Pkwy. Ne
Atlanta, GA
30328
Contact
D. Scott Davis
Role
Chairman and CEO
Phone
(404) 828-6000
Fax
(404) 828-7666
Employees
398,000
Twitter IDs
@UPS
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Action als automtive antique - 1 h 33 m ago

So still no response n someone called n hung up without speaking so not only do they not care they dicriminate at a criminal level n retaliate n harrass as well

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Action als automotive antique - 1 d 29 m ago

The fact that they even refuse to address my case in any way shows how bad corp is as well

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Action als automotive antique - 3 d 36 m ago

0

Ups is a sorry excuse for a buisness you have allowed the freight division in Summerville sc twice once discriminate n attack my company by rerouting my purchase n then retaliate by doing it a second time n then refuse to re deliver the first time n then hold my stuff in there warehouse for weeks n then try to drop in middle of red in rain 1500 feet from its drop point n blame me for the attack n I will sue you for causing two months loss of use and more for stealing my order from me as soon as the FTC gets my report marlita n the drivers directly attacket n then retaliated / (hidden) ups owes me 50000 now n will b a lot more if I have to sue to recover my damages

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Gail - 3 d 5 h ago

0

UPS has poor customer service and lacks transparent leadership or help with issues they have created. Case in point - a package for a boat part was shipped to us on July 3rd, 2018 from Wisconsin. It arrived in Batavia NY on July 6, 2018. From Batavia it should have been delivered to Kendall NY via a delivery personnel but instead it was then shipped from Batavia to Washington state, then to Oregon and then back to Illinois ( a place it had been right after Wisconsin). No notice was sent to us about the error. We had to dive into the tracking site. When I tried to talk to a representative, there was no menu item that gave you that option. So I made it up and responded "Talk to a representative" which got me a live person who could do NOTHING other than repeat the tracking route. I asked for a manager, was put on hold and then hung up on. I went through the whole procedure again, got to a manager who could do nothing except tell me that the shipping container that contained the package would leave Illinois tonight and the package would arrive to me on Tuesday.....3 days from now and 2 weeks after it was shipped!!! I asked to talk to a higher person or personnel in charge of shipping. "Jay" was not in until Monday and she did not know of any other personnel or anyone in charge of shipping. REALLY???? So consumer beware....there is no recourse for you and God forbid if this package had been an emergency. As it is we have lost time and money with our boat stuck at a dock.

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Darryl Davis - 3 d 7 h ago

0

I'm scheduled to graduate today from college with my Nurse Practitioner Degree however I can't. I've waited for two weeks to receive my robe and honor cords and have not received. UPS continued to reschedule my package for two weeks and never delivered the package. I'm here at the UPS Marvin Miller location instead of getting ready for graduation and they are telling me my package just got to them yesterday but its been upschoice have been staying a delivery date of 7/12/2018. Today is July 14 and I should have received my package. Since I am not able to graduate UPS will reimburse me for all of the graduation attire that I have purchased but is unable to wear. I will be taking this to small claims court abd filing suit against them because two weeks is ridiculous and I called the sender to resend the package a week ago and they resent it and UPS never delivered the package. Thanks UPS for taking my moment away from me after I've worked 2 1/2 years to get to this moment. UPS IS THE WORST DELIVERY SERVICE IN THE WORLD AND I HOPE THAT ANYONE THAT IS READING THIS WILL NOT USE YOU ALL FOR ANY OF THEIR PACKAGING NEEDS.

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Karen Angell - 4 d ago

UPS is THE WORST!!! They took it upon themselves as a "courtesy" to me to change my address on a package since I didn't know where I lived and I still haven't recieved it as it's "undeliverable"!! AND they REFUSE to take responsibility for their mistake. I have tried numerous time to call their Corporate office and continually get routed to their 800 number for tracking purposes! How dare you just change an address on packages! WHO THE HELL do you think you are! I have been calling for three days now as the package keeps being delived to an OLD address. Always told that the problem has been corrected and it will be delivered tomorrow Ma'am. These people have NO IDEA how to do their jobs and son't care about their customers. If my package is stolen guess who will own up to new property!! But by reading past reviews, you don't even do that!! If it were possible to give negatice stars you would get a negative TEN!

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Fernando Guerea - 5 d 5 h ago

0

I just came from the UPS El Centro office whereupon i received the worst service imaginable. I went to pick up a package that was sent to me because unfortunately i wasn't home at the time of arrival yesterday, i proceeded to take the slip with info notice #9422 0124 040 7 left to me by one of your Carrier's and the woman working in the receptionist area was not forthcoming in giving me my package, nor did she provide good customer service, quite the contrary.

I felt her demeanor to be everything but professional.

I'm quite upset given the importance of the aforementioned package from Boost Mobile Inc. I'm about to inform them of the problems encountered with UPS and persuade them of utilizing another company due to their lack of professionalism.

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Anonymous - 7 d 23 h ago

0

Wont payoff on damaged good. They damaged a packaged an item I send using their service and its destroyed by them.

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Linda Murphy - 7 d 20 h ago

0

The ups driver left my package at the my front mailbox where I live there are 5 houses I live in the house in back of the driveway I got a email saying that my package was delivered I opened my door no package yep my package was stolen the ups driver was to Damm lazy to put my package at my front door I will never use them again we're I live people steal all the time ups should know better

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lawannagustavus61@yahoo.com - 8 d 4 h ago

I contacted the local office here in Bryan, Texas to file a complaint a week ago regarding a continuous speeding driver on my street. I even sent a picture of the license plate and truck. I was told that one of two supervisors would call back. Sill, no contact from anyone within this organization. Now I understand why people take these matters to social media.

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EMMA BENNETT - 9 d 4 h ago

1

The UPS service in Harlem is Appalling, packages are left in the lobby, open to the public or taken to facilities

far from the addressed destination without leaving a notice. this practice does not exist in Midtown Manhattan I'm sure

I work there. If customers did not order, there would be no use for UPS they fail to realize the facts, also some

customers may not be able to pick up from the facility, this what these drivers are being paid for get you ass out of the truck and do your job or quit, stores that pay delivery service should demand delivered to addressee only. whats the problem?

I pay for the service.

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Anonymous - 11 d ago

0

The mother fuckers suck and can't talk to anybody on the phone at customer service side or at corporate office side so fuck them all and go to hell bitches

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No transm - 12 d 10 h ago

Bunch of theives steal wat I pay u to ship an don't give my money back pay my insurance or try to make it right never use ur service again an will always tell people not to use you theives that's all you are

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Connie M - 11 d 7 h ago

We received a transmission instead of our ice maker. On Monday July 2nd in Woodstock ga. Did you happen to get an ice maker. Maybe we can resolve this without the no customer service even being involved.

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Kris K. - 11 d 20 h ago

0

Apparently, drivers are not trained to actually try pulling open an outer apartment entry door!! It appears that "my" local driver doesn't have the common sense to try this, himself, either... Which is why I'm now purple with anger from THREE calls to customer service to have them make a driver come back, ENTER MY APARTMENT BUILDING, go upstairs, knock on MY APARTMENT DOOR, and pick up what's now THREE boxes that are Amazon returns. Driver shoved the return labels into the door frame of my building's entry door. Outside. In they of busy sidewalk/street... and with personal info printed upon each that's none of my neighbor's business... not to mention that they could've been ruined from the elements OR just blown away! First call made ended with rep-s promise that they'd be back to pick up my boxes the next day... NOPE. Second call made at 3:30 today told me that my local depot would be giving me a call within the hour to remedy this... guess what? NO CALL. Both these reps DID understand that the driver did not enter my building to try and contact me, as I made quite clear, and more than once per call, especially when I asked what the problem may be and was told that the driver noted that no one was home. Called about an hour ago-- asked for a supervisor this time. Young man came on the line and put me on hold for almost 15 minutes while he retrieved one. The young man who came on the line sounded suspiciously like the rep-- same tone, same accent. THIS person completely-- and rudely-- dismissed anything I'd said about the situation and informed me that under no circumstances would a driver be returning to pick up my shipment, and that the driver made his SOLE required attempt to pick up, and that I wasn't home. I WAS HOME-- ALL DAY-- during both attempts. This is BEYOND UNACCEPTABLE, and so was "supervisor" "Chris C.'s" poor customer service performance. Corporate HQ needs to implement a rigorous re-training of their employees. There's a "right" and a "wrong" way to tell a customer "we're finished here..."-- I've worked in this field since 1987... UPS, PLEASE FIX THIS.

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Barbara D - 12 d ago

1

Credit card company promised to overnight a credit card for my son. He is flying to Europe tomorrow. It was to be delivered today. We canceled vacation plans ourselves to wait for his package to arrive. The local UPS decided to hold the package until tomorrow, even though it was an Overnight! We have no recourse! Customer service apologizes, but doesn't fix the problem! Corporate security will not transfer you to anyone! It was to be my son's back-up finances while in Europe. Now it will need to be delivered to London! It is in the next town over according to tracking, but they won't let us come get it! I'm sick of UPS! After snow melted this Spring, I found a package I thought I never got! They never put in on the porch! Another fail! Two years ago, they decided to hold a package that was again, to be overnighted to us! The dry ice melted, and 40 lbs. of food was spoiled! Giving one star so you don't think I forgot to rate you at all! Hope someone from Corporate calls me! You can find my complaint from Customer Service!

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Anonymous - 12 d ago

0

Delivery drivers for UPS are the worst! They dont ring the door bell or knock when they deliver a package. They just drop it in front of the door and leave. FED Ex drivers at least ring or knock at the door. And even hide the package. UPS leaves it out in the open for your package to be stolen. I hope the CEO sees this review. Because he sould be tracking how the company is doing. So get off your ass and make it a better company!

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UPS Houston - 13 d 6 h ago

0

Contracted for one day shipment from supplier in Austin, Texas. Delivery time promised 7/3/2018, 10:30am. Waited until after 5pm to contact UPS representative.

Lazy Driver's excuse the receiver's name was incorrect, the proper receiver's name was on the package with proper address. The bar code scanner put it on the driver's truck for delivery. First phone representative contact said a supervisor would call in one hour, no call. Called second time, phone representative promised the delivery on July 5 at 10:30am. Checking tracking, the package was returned to shipper within minutes of my conversation. This is a clear act of retaliation by someone or everyone at UPS providing deliveries to 77054 zip code in the Houston Medical Center. This package was for communications equipment for a physician's office causing inoperative phones. UPS has been playing the public as fools ever since they messed up nationwide UPS deliveries during Christmas a few years ago. You know your package 200 miles away in sunny clear weather is being delayed due to a rain storm 1800 miles away. Excuses are going to topple the great UPS when Amazon takes their customers. Not sure where this post goes. I am still planning to compose a letter to send to the UPS President's office with my supporting documentation.

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Joseph R - 14 d 6 h ago

0

I made a purchase from Live Aquaria on 6/30/18. The order was shipped 07/02/18 by ups Next Day Air, slated with the arrival time of 10:30 AM on 07/03/18 to New Jersey. ups sent an email stating that my package would be delivered on 07/03/18 by 10:30. I tracked the package on their website from Long Beach, CA to Louisville, KY. It arrived in Louisville at 2:13 AM (07/03/18). Knowing that UPS will update their tracking information late sometimes to avoid taking hits for missed commitments, I waited until the delivery time before checking again. As of this posting, it is still showing it will be delivered by the commitment time. After the delivery time had passed, I called the number provided 1(hidden). I reached a representative in the Philippines only to be given the runaround when he was asked where my package was. He stated it was still in transit and when I asked to speak to his supervisor, I was then placed on hold. After waiting about 15 minutes, a woman then told me that my package was still in Louisville and would not be delivered until 07/05/18. These are live animals and a "premium price' was paid to ups for a certain "timed delivery". I find that these reps located in the pacific realm are there just for the paycheck, whatever the amount they make, and don't care about customers. When asked for a supervisor or to speak to someone in the United States they refuse to help. ups has gotten worse over the years. It is apparent that upper management only cares about the almighty dollar and not customer service. This can be associated with the politicians that we elect here only to have the country's jobs outsourced to lower paying areas. Maybe I , as a customer, shouldn't expect better treatment because you get what you pay for. Being a customer and a U.S. citizen, I wonder who do you complain to (other than a recording) about these companies or the way the country has been "SOLD OUT" in the name of free trade.

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Tawanda McLaurin - 17 d ago

0

To Whom It May Concern:

I patronize the UPS Store #2842 on Saturday, June 30 to mail off a package and the customer service was horrible. Reggie Lewis, customer rep was sarcastic, disrespectful, and not professional. I was simply trying to use a coupon and it became a huge issue, although, his customer services was not good the entire time. As a customer, I demanded respect and informed the owner who I didn't know was present at the time during the incident. This is simply negligence and discrimination on both parties and I am extremely upset and will not patronize this location again. I'm demanding an apology and compensation.

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J. Timothy Toler - 18 d ago

0

I am a resident of Austin,TX although I spent most of my business career in Atlanta in the corporate world and worked with a team that had an extensive relationship with the company and many of its executives. I have had a recent episode which involved numerous conversations with your customer service team somewhere in Asia (they won't say where) and which reveals a STUNNING level of incompetence, indifference and a devastatingly flawed logistical technology model. I know the company is going through a difficult negotiations with the Teamsters. Also, the WSJ recently reported on how antiquated UPS's logistical systems are relative to it's competitors. These may have played a part in the misplacement of my bag. But the real failure of this once respected company and Atlanta icon in my situation is the ridiculous foreign "customer non-service" system in place. I attended a golf outing in Sewanee, TN in June and had the golf pro there ship my bags home to Austin. My golf travel bag was picked up at the Post Office in Sewanee on June 15, scanned in and delivered to a processing center in Chattanooga, TN. That is the last time they were seen. On 6/22, we opened an investigation. My first conversation with customer service in Asia I was told that there was a weight adjustment that required contact with the shipper, the PO in Sewanee. This was a lie, it was later determined that the bag was lost. An investigation ensued and was almost immediately closed because we could not provide the serial numbers of the clubs. While I had provided a detailed description of the travel bag, the golf bag inside and the individual clubs, any idiot knows golf clubs don't have serial numbers. Besides, they were searching for a piece of luggage, ie, the travel bag that was scanned, not the individual clubs. That would be like closing down a search for a piece of luggage because you don't know the label of a sweater inside. The search was reopened, appeared to be closed again, reopened. Most recently, we were told they were thought to be in UTAH at some lost and found sight. Today, I am told that the bag is lost, the investigation closed and a claim has been issued, although no one can tell me what that means exactly. The shipper has not received a claim form application to file, even though I was told it was emailed yesterday. My most recent call today I was informed the investigation was still ongoing. I feel like I am operating in an alternative world with UPS and of course they are "bubble wrapped " at Corporate Headquarters. I have tried to call anyone there to talk to an actual American and all you get is a series of menus that directs you to more menus and automated conversations. So at this point, after 7 days of multiple canned conversations with "customer non-service" reps somewhere in Asia (including 3 supervisors)I have no idea where my golf travel bag, golf clubs, etc. is, if there actually is a search continuing, if it has been closed without any real effort to locate and I can not talk to anyone I understand. The value of my clubs, bag , etc is $2,500 and I expect to be fully compensated UPS, if I can ever figure out how to file a claim. SHAME ON YOU UPS> If Oz Nelson is still alive, he would be apoplectic; if he is no longer with us (R.I.P.) he is rolling over in his grave. Again, SHAME ON YOU UPS, you have, unfortunately descended to the low wrung of customer care that many of your corporate brethren have also achieved!!!

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Collin chapman - 18 d ago

0

Bought a package off Amazon a week ago shipped through UPS... the package was at a facility in Wisconsin where I live about an hour away somehow they fucked up and sent my package to Nevada this was a birthday present for my daughter who turned three today and was expecting a birthday present from her parents and UPS fuck that up!!! called customer service to find out why my package was shipped to Nevada Instead of to my house they could not give me a reason why.. let alone help me get my package there in time for my daughter's birthday three days after the fact that they messed up the order... I have been calling customer service and they can't help me when I asked to talk to somebody higher up there is no one higher up and They're telling me my package won't be delivered for another week when I was supposed to be here last Wednesday they are doing nothing to rectify the situation that they messed up and basically ruined by daughter's birthday present even though they tell me they know how important it is they are doing nothing to rectify the situation that they created I think that UPS should eat shit and die!!! For a company that ships packages they sure as fuck do a really shitty job of it I can't believe how bad the customer service is!!!! Why is there even customer service if they don't help you??? it's worse service that I've ever had in my life!!!! I would never use UPS again I think that most of the people that work there are fucking stupid and I don't know what they're getting paid for because customer service has done nothing for me even though they messed up the delivery on my package even Amazon the provider that I bought the package from gave me 50% Discount to rectify the situation that I'm in I am very disappointed at UPSes standards for customer service I don't even know why they have a customer service line because I have gotten nowhere in the past three days but wasting my time my breathe and my cell phone minutes to try to rectify the situation I can't believe this company is even in business anymore with how shitty that service is!!!!!!!!!!!!!!! Fuck you UPS thanks for ruining my daughter's birthday!!! you are pieces of shit!!!!!!!!!!

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Collin chapman - 18 d 1 h ago

0

Bought a package off Amazon a week ago shipped through UPS the package was at a facility in Wisconsin where I live about an hour away somehow they fucked up and sent my package to Nevada this was a birthday present for my daughter who turned three today and was expecting a birthday present from her parents and UPS fuck that called customer service to find out why my package was shipped to Nevada Instead of to my house they could not give me a reason why let alone help me get my package there in time for my daughter's birthday three days after the fact that they may stop the order have been calling customer service and they can't help me when I asked I want to talk to somebody higher up there is no one higher up and They're telling me my package won't be delivered for another week when I was supposed to be here last Wednesday they are doing nothing to rectify the situation that they may stop and basically ruined by daughter's birthday present even though they tell me they know how important it is they are doing nothing to rectify the situation I think that UPS should eat shit and die!!! For a company that ships packages they sure as fuck do a really shitty job of it I can't believe how bad the customer service is it's worse than any cable company or any service that I've ever had in my life I would never use UPS again I think that most of the people that work there are fucking stupid as fuck and I don't know what they're getting paid for because customer service has done nothing for me even though they may stop delivery on my package even Amazon the provider that I bought the package from gave me 50% Discount to rectify the situation that I'm in I am very disappointed and UPSes standards for customer service I don't even know why they have a customer service line because I have gotten nowhere in the past three days but wasting my time my bra and my cell phone minutes to try to rectify the situation I can't believe this company is even in business anymore with how shitty that services Fuck you UPS thanks for ruining my daughter's birthday are you pieces of shit!!!!!!!!!!

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JGL - 19 d ago

0

One week ago UPS attempted to deliver a package to my house. No was was there, a "Sorry we missed you note" was left with the info #. I called the 1-800 # to inquire if I could pick it up at a drop off point. I was told I could but it would be in Philadelphia. I told them it was too late and too far from me. Reconfirmed to redeliver it next day (Friday). Next day my wife spent the entire day waiting for the package which never came. That evening I called to find out why it was not delivered and was told it was held at my request. Of course that was not the case. I was told it would be redelivered on Monday the 25th, I asked them to deliver it on Tuesday since I was going to be home. On Tuesday the driver came to the front door but never rang the door bell, instead he knocked and left another "Sorry we missed you note" and left. I know he did not ring the bell because we have a security ring that alerts us whenever someone is at the front door and we have him on camera. I called UPS and asked if they could get in touch with the driver but was told that was not possible. At this time I requested for the package to be dropped off at a Ups store near me. I was told I needed to pay $6.60 for this service which I did pay. I was told the package would be delivered the next day (Wednesday). Of course the package never arrived. I called and was told that for some reason they could see the request but it was never updated in the system. They apologized and I was told the package would be delivered today (Thursday) at the drop off point. Today I get an alert from my security system showing a Ups driver attempting to drop off the package at my house again. I immediately called the 1-800 number to find out why the packaged was not delivered at the drop off point as agreed and paid for. I heard a 1000 explanations and excuses and finally was told that they will redo the request and the package may be there tomorrow or Monday. Today is one week since the original attempt and I still don't have the package. The customer service agents are not properly trained and barely know enough to answer basic questions. Definitely do not recommend using UPS. I ever had this type of experience with FEDEX. When I asked why they could not guarantee a next day drop off since UPS does offer next day service, and since they botched this up they should rectify the error and incur the cost. Of course at this point all I can do is try not to use them again and discourage anyone else to do so.

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Ksioux - 24 d 4 h ago

0

Two weeks ago my family moved from the 2nd floor to the 3rd floor. Since the move the UPS driver has refused to deliver packages to my apartment, does not even leave a slip outside of my apartment building and just drops them off in the office. This has happen on every delivery (about 10) since we moved. We have a call box that actually calls my cell phone, but the driver has never tried to reach me. The amazing thing about this situation is FedEx and even the United States Post Office has called and delivered packages to my door in the past 2 weeks and yet UPS claims my door buzzer is the problem. Even if this was true, why has he/she not even left a note saying a delivery was attempted? When I called to complain, the supervisor in your Sioux City, Iowa center pretty much told me it was me to who was the problem and very rudely I might add. Listen to the recorded tape if you do not believe me. UPS here in Sioux City Iowa also has put in place a new policy that they will no longer deliver packages to apartment doors if entry requires a code. Now I am going to send a letter to you in writing and contact Amazon to let them know about the issues with your delivery service. I realize I am a nobody to your company and this will not matter or change anything about what you do as a corporation, but when I have a choice to send packages I can assure you, you will not be the delivery service I will choose. I plan to also do whatever is in my power to discourage Amazon from sending me my packages thru UPS. I will happily pay for shipping thru FedEx.

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sheila - 20 d ago

0

UPS delivered my tv stand to the office without me telling them to. I cannot lift the box get it up my steps or even get it in my car. why would they leave a package so heavy somewhere without your permission? I thought they were to leave a thing on your door and then you tell them what to do. I will never use ups again.

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