I had a table top that was delivered completely shattered and spilling glass out of the sealed box to my front porch. I spent a day trying to contact UPS, get some kind of resolution, and despite their driver delivering it that way - NO resolution whatsoever. I wasted a day trying to get someone to call me back. They left a hazard on my front porch! I have video to prove it, but apparently they don't care. I will NEVER use them again and I will even pay extra when ordering online to use anyone else.
gm my name is monica on 5my pack-13-19 ups left a notice on my door that they tried to deliver package when I got home from work there was NO notice on my door no one knocked on the door nor did they ring the door bell I was home so I called today at 9:38 am I was told It was out for delivery so when I got home today there was NO notice on my door I called ups the automated voice said that ups had tried again to deliver and they was asking for the number off my YELLOW STICKY NOTE there was no notice left on my door today AT ALL I called at 4pm I was told some one will call in 1 hr no one called I called back at 5pm to put in another complaint then at 5:20 someone called to tell the driver said he left a note on my door once again I went to look around found no note and I rolled my camera's back I didn't see any ups driver I have 9 camera's I did not see any driver all I can say is UPS do not tell the truth the only time good service is provided is around Christmas time when there's other competition like FEDEX,USPS,other then that you are screwed my name is monica matthews
I've wasted 30 min trying to get to someone to help me with a workman comp claim... they just kept transferring me all over the place it seems like no one knows what they were doing... one lady didn't even know what workman comp was I had to explain to her what that is... HORRIBLE SERVICE.. I called back got another Indian/Pakistan person who was clues what I was even talking about and believe or not I am calling the cooperate office at that....
UPS IS A COMPANY FULL OF HARRASMENT,RETALIATION,RACISM, HOSTILITY AGAINST THEIR OWN DRIVERS, THE DRIVERS THE MAKE MILLIONS FOR THEM, BUT THE MANAGEMENT TEAM ALMOST 70% ARE RACIST AND MANIPULATE THE NUMBERS TO HET THE DRIVERS SUSPEND IT OR MAKE THEM LOSE THEIR JOB AND CORPORATE DOESN'T CARE ABOUT IT UNTIL THEY GOT LAWSUIT IN THEIR ASS....THE BEST EXAMPLE IS PHILADELPHIA BUILDING, FULL OF GRIVENCE AND HR DONT PUT A STOP TO THE PROBLEM.
I work at that one and I hate it!!!' Your absolutely right grievance after grievance however the issues still remain the same!!! So much unfairness but who do you complain to?!?! What would be proper protocol for contacting an superior higher than the half asses that walk around work all night to properly complain. I mean is my voice going to even get heard smh
Did you know you can file a suit against them--UPS. I am...and they are not happy about it. But they lost or stole a package that was mailed 6 Dec. All of their investigations just added more delay. So you better hit them where it hurts the most....$$$$,
Hi there I live in New York I sent a package through Ups to Dominican Republic since December 20-2018 for Christmas today is March 20, 2019 UPS Still got the package after 3 months still no delivery I need UPS legal server department address please to file a law suit .. ..........Any information please contact me at (hidden)
HOW DID YOU FILE THE SUIT?
How do you file a suit? I heard it's very unlikely that you actually win because they have high paid lawyers and you don't. Too bad this country is screwed by unscrupulous businesses,
How you do that
pleas let us know what county you served the small claims lawsuit in, that was I can do the same as they have "lost" my package that i shipped on 3/29/19, then "found it damaged beyond repair" in their overstock warehouse but still have not issued my claim payment after a 34 day long investigation/claim process.
I am so disappointed in UPS. You all have really gone down hill. Your customer service and delivery experience is complete trash. The employees know it too bc they absolutely don't care and have the nastiest rudest attitudes. What comes around goes around. You all will be out of business one day. Amazon Prime will definitely take over and all of your locations will go out of business like Kmart. Julisa Breathweight at your Farmingdale location is completely disgusting with the way that she treats her customers. We pay hundreds for our freight to be move by you. We will NEVER use your company again. To get in touch with corporate is like trying to enter Ft Knox. I see why. You all would be bombarded with calls 24-7. DO NOT USE UPS FOR YOUR FREIGHT. They can only handle tiny packages if that. No stars
Can you please ask drivers to drive slower when driving on side streets. They drive down our street like bats out of a cave.
Neither UPS or the companies that use them to deliver their products care much about the customer service, or lack there of, provided by UPS drivers. Two occasions in less than a week UPS driver just basically dropped my packages in the middle of my driveway completely exposed and visible for everybody and their mother to see. It had been raining all day on one of those occasions. Call to customer service resulted in some kid calling me back to tell me that the driver has been told not to leave packages like that again. Obviously Amazon, Walmart, and others don't care much about customer service either or they would find a more customer focused delivery service. UPS is absolutely pathetic. I don't wish for anyone to lose their jobs, but I wish UPS would fold. The company needs a major overhaul.
I AGREE !!!
Did not expect to have such horrible service. This is throughout
Entire company. Customer service is beyond rude et incompetent . This is unacceptable
've been trying to get my packages for over a week. I receive emails from UPS saying that to expect delivery between 3:30-7:30pm. However the package were attempt to be delivered between 11am and 12pm. nowhere near the expected arrival time. This happen three times. I called customer service to see if my package could be delivered to an access point . I was told that my package could not be delivered to an access point and I would've to go all the way to downtown Chicago to the distribution center to get my package. At this point I was angry because it was UPS didn't follow the window of delivery time now I have to be inconvenienced. I was told that a manager would call me but I never I got the call. Every time I have called UPS about a package I have had such a hard time with customer service. The customer/shipper has paid UPS for a service which they're not getting. Any time a customer is impacted by non service or improper service both customer and the shipper suffer. I had to call the shipper to see if they could reach out to UPS to help me get my packages. All I would like is to have my packages delivered to an access point without issues. If I had to rate UPS for service it would be -0 stars.
I've been trying to get my packages for over a week. I receive emails from UPS saying that to expect delivery between 3:30-7:30pm. However the package were attempt to be delivered between 11am and 12pm. nowhere near the expected arrival time. This happen three times. I called customer service to see if my package could be delivered to an access point . I was told that my package could not be delivered to an access point and I would've to go all the way to downtown Chicago to the distribution center to get my package. At this point I was angry because it was UPS didn't follow the window of delivery time now I have to be inconvenienced. I was told that a manager would call me but I never I got the call. Every time I have called UPS about a package I have had such a hard time with customer service. The customer/shipper has paid UPS for a service which they're not getting. Any time a customer is impacted by non service or improper service both customer and the shipper suffer. I had to call the shipper to see if they could reach out to UPS to help me get my packages. All I would like is to have my packages delivered to an access point without issues. If I had to rate UPS for service it would be -0 stars.
no stars... the s=customer service sucks.. the drivers suck and i hope this company goes out of business so they can start over the right way... what you offer now is trash at its dirtiest... my story is too long to go into but I have lost any confidence or hope in UPS>..
This company is the absolute worst. They have everything so tightly tied down that it's impossible to reach anyone but out-sourced customer service reps who either can't work without the script or I can't understand what they're saying. I tried to be put through to a supervisor, but first had to answer a list of stupid questions before they would transfer me. Then I was on hold so long I hung up. I tried to call my local pick-up location, who would have been able to answer my question easily and quickly, but they don't have any telephone numbers available for customers to contact them. They don't want to be bothered. Every UPS phone # you dial transfers you back to the out-sourcers who couldn't help in the first place. Then, after a lengthy search for the corporate office #, I found myself quickly funneled into the queue and sent back out of the country again. I tried and tried to find a person, office or voicemail for making a complaint. No such thing.
UPS doesn't want to provide customer service .It doesn't want to hear what you have to say, or what problems you have. It wants you to follow the instructions they give, even though it isn't giving you the correct information or assistance. UPS wants your business and your money and they've structured their service to be simple for them regardless of the issues this created for the customer. No more UPS for me.
this is A VERY BAD company that clearly does not follow instruction. Told this company to deliever all of my packages to my access point. This drivier stated that the access point was full now my package will be returned to shipper. I paid for a service to have it shipped. Now i will have to pick up my package, If a merchant deals with your company. They will lose money when it comes to me because i WILL NOT ORDER.
First and last time I will ever use UPS. Mailed a package to my son before deployment and paid for 3 day delivery. 19 days later, the package is lost, UPS has no idea where it is and my son is now deployed. Complete incompetence.
Tracking # A(hidden)
I'm a Project Manager for an infrastructure Inspection Engineering Firm. We ship our inspection equipment to job sites to use in inspecting Bridges. We shipped one pelican case to a site last Friday over night for approximately $800. A large case weighing 130 lbs. Our team flew to the site and checked into the hotel expecting the case to be there. It was not. After 2 days and 7 calls the case is still lost. We are spending $5,456 a day in standby labor and expenses. Our client is the Texas DOT and they have lost labor hours as well not to
mention traffic control for the bridge for $3650 per day. This was all explained to several customer service representatives and supervises. The customer service people were no help in locating the case. They all read off of the same screen. The local services centers were more helpful but still no case. We stand to lose a $54,000 project with the TX DOT and $18,400 in labor and expenses not to mention the downtime of a $113,000 inspection system. This is not a package from Amazon, its a package that helps hard working people likes us to make a living keeping our infrastructure safe. UPS service cannot distinguish the difference.
*** Day 2, still waiting for UPS to locate the case.
H. B. Allen
I wish to file a complaint regarding dangerous driving by one of your UPS drivers. On this date, 22 April 2019 while driving on US Highway 13, between Harrington, DE and near the MD state line I witnessed one your drivers in UPS Delivery truck
number 194966 driving at a speed exceeding the posted 55 MPH by 20 MPH (75 MPH). Approaching the next major intersection on US13 where a posted speed limit was 35 MPH this driver never drove less than 55 MPH. I was amazed that the local police did not spot him. He continued on down US 13 at the same 75 MPH until I lost him approaching the MD state line.
If this is the kind of driver UPS hires and keeps on the payroll I will certainly never again use your services.
With the information provided above I cannot imagine seeing this driver on the road EVER agin.
I am writing from Turkey. I recently talked to customer representative in Istanbul regarding our package - tracking number 1Z8V264F(hidden). Even though we have completed the customs process on 4/17, your customer representative told me over the phone that it was not completed by the customs broker. Let me tell you what happened exactly; warehouse of UPS was moved to new airport in Istanbul one week ago, but somehow UPS could not manage it and they still keep the goods at UPS warehouse and do not deliver. Howcome can a customer representative give a wrong information, which is a big lie btw? How can he direct your customer wrong and blame the customs broker?