Information, reviews and public commentary for US companies

 

USAA

Rating
0.965392
Web
www.usaa.com
Related
United Services Automobile Association
Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone
(800) 365-8722
Twitter IDs
@usaa
General profile image

CLB - 10 d 14 h ago

I would like to know why, you donate money to Plan Parenthood. This is killing babies. Is this why we don't get bigger returns on our money in saving. Because you subsidizes killing babies, I bet if you take a pole this will not set well with the Military and retired people. The only reason I look it up is because the Democrats socialist wants American to pay for other countries abortion. I don't agree.

General profile image

Paul Lehberger - 73 d 19 h ago

5

I have been with USAA for over 40 years. I have nothing but praise for your coverage and service. It has always been professional and cordial.

Unfortunately, I just found out that you are one of the four or five top advertisers on the FOX tv channel. And I also read that you went back to advertising on the Hannity show because of all the negative feedback you received about it.

I get the advertising angle. Conservatives are more risk averse than liberals. It makes more sense to advertise to them.

However there are things more important than the bottom line. Believe it or not... In this case supporting a news channel that regularly spews false narratives, often in the support of the President and the Trumplican party are injurious to our nation as a whole.

I have no need to go into detail as our Cheeto in chief continues to decompensate in front of the world.

Please take the choice that restores your integrity and stop advertising on FOX.

Flagged for review. 
General profile image

DrMajorPH - 13 d ago

3

Opinions are like butholes. Everyone has one. That's where your lefty opinion belongs

General profile image

T. BARNES - 63 d ago

0

HORRIBLE! THERE WAS FRAUD ON MY ACCOUNT, THEY DIDN'T PROCESS THE DEBIT CARD REQUEST UNTIL TWO DAYS AFTER, AND THEN SENT IT BY REGULAR MAIL INSTEAD OF EXPEDITED! THEY ONLY OFFERED APOLOGIES AND NO RESOLUTION. I HAD TO CALL 4 DIFFERENT TIMES TO SPEAK WITH A SUPERVISOR WHO DID NOTHING BUT BASICALLY SHRUG HER SHOULDERS (OVER THE PHONE OF COURSE) AND TELL ME THAT I JUST HAD TO WAIT. I'VE BEEN A MEMBER FOR 19 YEARS AND THIS IS HOW WE ARE TREATED? USAA CAN MAKE 3 DIFFERENT MISTAKES ON ONE ACCOUNT AND THEN DO NOTHING BUT SHRUG IT OFF WHILE WE HAVE TO WAIT AND SUFFER THE PENALTY? THIS IS HORRIBLE!

General profile image

Bob - 26 d 3 h ago

0

At least you got to speak to a supervisor. MY insurance claim has been going for over a year and they refuse to let me speak to a supervisor.

General profile image

Chaz - 29 d ago

Try talking to a rep on the phone. When I start talking they rudely talk over you. .. I politely say please don't talk over me. Played the card that I'm racist and disrespectfully ends the call. Seems everyone loves to play the victim in 2020.

General profile image

Jetboybob - 35 d 46 s ago

0

THESE PEOPLE ARE INCOMPETENT !!!!

They've had the power of attorney paperwork for well over a month and they still have not processed it or contacted me to tell me why they haven't processed it. I have called multiple times and never get through to the office in San Antonio responsible for the P.O.A. Its always some phone clerk (the last one was in Springfield Missouri) who does some leg work to tell me that "the back office" can't see it and doesn't have it. The last time I got passed around to 3 different phone clerks and apparently these clerks do not even have the ability to contact the San Antonio office !! THEY REPRESENT USAA AND CANNOT EVEN CONTACT THE HOME OFFICE THEMSELVES !!! What The F**K ?!!! This sounds like a scam whereby the central scammers shield themselves and their identities from any form of contact, or accountability to deny any knowledge of the wrong doing. --Fu%K-- I am looking for a new bank !!!!!!!

General profile image

Anonymous - 41 d 11 h ago

0

This is absolutely the worst insurance company and financial institutions in the whole USA!!!!!!!!

General profile image

Gregg - 63 d 36 m ago

0

Over the 35+ years USAA has continually gone downhill. With each negative instance of outsourcing, I've had to cancel that part of USAA service. Now I'm having trouble with investments and I can't get any help with closing the account. It should be illegal to hold my money hostage. I keep getting transferred to people who can't help me after being placed on hold for lengthy periods. I'm just trying to sever the relationship and can't get any help. Totally unsatisfying!

General profile image

Lynda Cohen Welsh - 71 d 5 h ago

HORRIFIC!! Don't go getting yourself in the business of being the victim of a hit-and-run because they will do nothing but cause you issues. And good luck getting in touch with your adjuster. Even when you send them all the information they need, including police reports within 24 hours and updated ones with citations against the other parties as soon as the officer completed them. "Thanks for the documents! We'll forward them to your adjuster!"

Yeah, you want your car towed somewhere or you get in a fender bender, they're fine. But almost get killed by an unlicensed driver in a truck whose owner is cited for allowing said driver to operate their vehicle? "Their insurance company is denying it. Sorry! Your car is totaled and we're no longer paying your rental despite your state under an emergency order in a pandemic where you can't get a new car."

It's a good thing they deal with military people, because you're fighting on your own here.

General profile image

Anonymous - 82 d 17 h ago

I love this company I've been with y'all for a long time thanks for my dividend and thanks for caring

General profile image

jacobuid - 106 d 3 h ago

5

I get great service here! They really make me feel like i am taken care of when i file a claim

General profile image

Anonymous - 108 d ago

You supposed be be there for your service members lots prefer to do loans and other business of that sort on person so closing all but 4 centers is stupid for business

General profile image

Lynncherie Howell - 119 d 4 s ago

0

(SPAM)

General profile image

McC - 114 d ago

0

The exact same thing happened to us two years ago. In doing this, they committed numerous violations of the CFPB rules AFTER the CFBP had sued them and won! I just found fraudulent reports to my credit report by USAA so I am now going to sue them for everything--these account issues like yours, the fraudulent "cancellation" of our car insurance which was never cancelled unbeknownst to me, fraudulent withdrawal of that premium from my subscriber savings account for a product they never provided, fraudulent notifications that my life insurance policy was going to lapse for some unknown bill that was apparently due but even though all of my accounts showed zero due, and re-opening accounts that I closed just so they could add fees!!! This company is unbelievable anymore...and I have been a member since 1993!!!!

Read this!

https://www.consumerfinance.gov/about-us/newsroom/consumer-financial-protection-bureau-settles-usaa-federal-savings-bank/

General profile image

Vince Simone - 116 d ago

5

Love USAA VISA credit card and it's benefits,

BUT the large blank "Convenience Check" they enclose with every bill is unnecessary. It's a danger for someone else to use/ steal/ duplicate, etc. With identity theft so rampant, why even think about causing a potential problem.

Eliminate the convenience check in the monthly billing statement. If you must sent them out, then do it once in a yearly mailing.

It's a dangerous practice!!!

Vince Simone

USAA VISA member for over 20 years

General profile image

anthonybidwell2@gmail.com - 130 d ago

0

Close call they almost had me.

USAA didn't pull through crap. I just got a call that they sent my refund check back to the US government. AFTER THEY SENT ME AN EMAIL PROMISiNG THEY HAD RE-OPENED MY ACCOUNT AND WOULD SEND ME A CHECK FOR THE REMAINDER.

Do NOT bank with them. All these ppls comments are true.

I banked with then for well over a year and never overdrafted once.

One time my Venmo tried to add $20 from the wrong account, USAA bank DOESNT EVEN PAY VENMO THE $20. AND IN RETURN USAA GIVES A $29 NSF FEE AND CLOSES MY ACCOUNT WITHIN WEEKS WITH NO WARNING AT ALL, . COINCIDENTALLY DAYS AFTER I FILE FOR MY TAXES TO BE DIRECT DEPOSITED.

General profile image

anthonybidwell2@gmail.com - 130 d 17 h ago

Update on last Review.

I did receive one of my checks today. So I am happy about that. It looks like they may actually pull thru

General profile image

anthonybidwell2@gmail.com - 131 d 32 s ago

0

I am so angry with USAA bank. I had a checking and savings account for about a year and barely used it. Well I used the wrong card to try and load $20 to my Venmo account. Needless to say it declined and I realized and went about my business. Fast forward 1 month I've filed my taxes and setup direct deposit. I see there's a few for $29

For the Venmo transaction. I sent multiple emails trying to clear it up. Now they have close my account and accepted both my state and federal return and noone can seem to give me an answer. But they cannot put my money into my active savings I'll have to wait on a check but they don't know when.

The phone representatives seem to all be on day 1 of training with no supervision. I'm ready to file a lawsuit. I don't know what else to do.

I think it's completely shady that a military credit union would steal from poor Americans in a time of crisis when we need money the most.

General profile image

Enrique Lozano Jr - 133 d ago

Denying my account info because my phones are broke and I have no access to my email or text. This has been going on for five days I can not use my debit card

General profile image

Sam H - 136 d 7 h ago

0

I went on line on March 2nd to open a checking and savings account with USAA. I filled out all the requested information for myself and wife (who has her own USAA account as well). At the end of the application it said it would take a few days to verify all my information (which I didn't understand because I was already a USAA member) but figured there were new federal guide lines to follow. Well TWO weeks later we both received letters in the mail stating that we needed to copy each of our drivers license and social security card front and back and mail them back or upload them. First off, NO ONE in their right mind would mail a copy of their SSC and DL. Good Lord! What is USAA Thinking?? Anyway we up loaded our ssc's and dl's to each of our accounts. Another week and still nothing. My wife called the person at USAA said there was a mistake on their end. They fixed it while my wife had them on the phone. I called on March 23 and spoke with three different people and each time I had to go through the "Security Check" and the last person said all was good and I should receive an e-mail in a couple of days confirming our checking and savings were open On Friday 3-29 I called back because I've not heard anything from them. Again I was transferred around and put on hold for a total of 45 minutes. I could not wait any longer and had to get back to work. I called later that afternoon and again was transferred around and finally told them to NOT PUT ME ON HOLD. Yep I got snippy with them. The lady I finally got to talk with said that they had all the documents and I would have to fill out an application for the accounts. My Freaking Head Exploded!!! I asked Why? I told her that I had already done that on MARCH SECOND!!!

She said that i would have to fill out another one.

I told her to just forget about it and I would go to Capital One and open an account. It's Sunday morning 3-29-20. I went online to Cap One and in five minutes I had a checking and saving account opened and funded from my Bank of America account!

The USAA credit card had been put away. Not using them anymore.

General profile image

Cory Cam - 139 d 15 h ago

0

(SPAM)

General profile image

Stephanie - 141 d 21 h ago

0

I am a USAA Customer and was in an accident that merely is cosmetic damage. No frame damage and no airbags deployed. My car is in pristine condition, extremely low mileage, new tires, very babied. I have been assigned to a very uncaring claims adjuster Shawna Goth who has blatantly lied about my claim being reviewed. I am here trying to find a corporate officer or CEO to contact. If anyone has any contact information please share. My email is (hidden). USAA wanted to use aftermarket parts and the auto body shop sent back an estimate to use Ford Parts. USAA paid the shop to start working on car. When asked to use real Ford parts USAA totaled the vehicle. The auto body shop contacted the USAA Appraisal Team (independent contractor they use in this area) They have since made a final bill that is under what USAA said they would approve to fix. USAA was sent final bill and still says it is totaled. I was told by Shawna that the final bill would be reviewed, however the Appraisal Team state they are the ones that review this and they did not receive anything to review. So, I was lied to that this was reviewed. I have the Final Bill and everything to submit to someone who will actually listen!!!!! This is creating a hardship and undue stress, especially with a Pandemic going on. I have now been out of a car for over a month and I will owe thousands of dollars on a loan when I have been laid off due to the world crisis currently ongoing. I do not know why no one is willing to listen or help. HELP HELP HELP!!!!!

General profile image

karen - 142 d ago

This insurance company sucks, they won't pay anything if you have a wreck with their client. your on your own their couster service people suck and don't care if you even died. the bitch that pulled out in front of us was drunk and had drugs in the car. we were pulling a uhaul and she pulled out if front of us on a hwy. it was like hitting a brick wall going 60 mph. and everything flew forward like 4 feet and broke alot of stuff. they say since trailer wasn't damaged then they can't pay. they don't wanna pay our car rental they don't wanna pay our motel or the guy who came and got our uhaul and towed to macallen for us.. they don't wanna pay anything.. just hope if you ever have a wreck its not with a car that has usaa insurance..and they blocked us after we called them..

General profile image

karen - 142 d 1 h ago

0

This insurance company sucks, they won't pay anything if you have a wreck with their client. your on your own their couster service people suck and don't care if you even died. the bitch that pulled out in front of us was drunk and had drugs in the car. we were pulling a uhaul and she pulled out if front of us on a hwy. it was like hitting a brick wall going 60 mph. and everything flew forward like 4 feet and broke alot of stuff. they say since trailer wasn't damaged then they can't pay. they don't wanna pay our car rental they don't wanna pay our motel or the guy who came and got our uhaul and towed to macallen for us.. they don't wanna pay anything.. just hope if you ever have a wreck its not with a car that has usaa insurance..

Other Reviews & Comments

Dollar General
Citizen Guys if I was dollar general store corporate I would be get ... 

Fox News Network, LLC
2, 4 , hasta Don't be ridiculous. Telling someone to move just because t ... 

Jack in the Box Inc.
Thomas For 20+ yrs i have driven thru a Jack in the box for an Lg  ... 

Paypal
Glennhausenfluke@gmail.com My name is dr Glenn , know this , PayPal has just stolen 14 ... 

Amazon
Virginia Please add checking account as a payment method for Amazon  ... 

Walgreens
Gus They suck terrible

Burger King Worldwide Inc
fucknigga90@gmail.com niggas didnt give me my jalapeno poppers

Domino's Pizza, Inc.
Angry Husband Fred Your personal in Winston Oregon branch are not doing their  ... 

Maytag Corp
Anonymous I bought a Maytag washer & dryer from Home Depot is Nov ... 

Days Inn Worldwide, Inc.
Anonymous w people should know there is no Pandemic. It is a flu viru ... 

Fedex Freight East Inc
Kevin Tanner Shittest customer service. Holds your package for days and  ... 

Wal-Mart Stores, Inc.
Patriot A shortage of change my ass lol this is to get rid of our c ... 

eBay, Inc.
Anonymous I HAVE NO RECORD OF THE DRESSES (12 OF THEM) UNDER "PU ... 

Giant Eagle, Inc.
Anonymous horrible this disease is. If my husband gets Covid, he's de ... 

Home Depot
Anonymous lady was not very helpful. I request her could she transfer ... 

AT&T
Anonymous ordering in line an I pass the credit check. I didn't follo ... 

Petco
Maria stop selling bettas. Stop caging animals

ESPN, Inc.
Alphonso Rodriguez I asked a question about who ESPN executive are in the comp ... 

Old Navy
CAH I most recently spent an hour shopping in a old Navy in Gul ... 

Pep Boys
Coronavirus promoter I was in pep boy in a Baldwin NY. The guys that work there  ... 

American Home Shield
Olga Olga

Panera Bread
DISGUSTED TWICE !!!!! TERRIBLY DISAPPOINTED TWICE IN SAME MONTH WITH CUSTOMER SER ... 

LA-Z-Boy
Anonymous About a year ago I purchased a beautiful sofa from L-Z-Boy  ... 

MetroPCS Communications, Inc.
Jennifer DeGerolamo After being a loyal customer with this company for several  ... 

Ford Motor Company
Anonymous Are employees at all plants making sure they quarantine,for ... 

Subway
Anderia I write cause I nothing getting any help from the franchise ... 

Electrolux Home Products
Bogus Garbage It's time for a Consumer Lawyer. This is crazy. Had bought  ... 

Best Buy
Anonymous They sold me an iMac Pro for almost 3,000 and then told me  ... 

Family Dollar Stores, Inc.
Anonymous I wish you would check into some asst manager named Februar ... 

Ashley Furniture
Fckoffashley No you will probably get the same call I got in the middle  ... 

Comcast Cable Communications, LLC
You suck Worst ever. Keeps flipping defaulting to Spanish.

Twitter
Anonymous I agree. They just suspended my account for saying demonrat ... 

United Parcel Service, Inc.
Gary Huff I could write a long version of my horrible experiences but ... 

HomeAdvisor
Michael (SPAM) take your money and do noting

Cablevision Systems Corporation
David Lebow well, my power has been back on since Sunday but no interne ... 

Big Lots
Upset Hi-I just want to ask you to please help stop the war on Am ... 

Earnhardt
Disappointed Hyundai Buyer I purchased a ~$50,000 car from Hyundai in North Scottsdale ... 

America's Car-Mart Inc
Anonymous Buyers beware. whatever you do please do not purchase a car ... 

Lowe's
Anonymous I'm sick of Lowes' website NOT being user friendly and NOT  ... 

Barnes & Noble
Anonymous I will never ever walk into another one of your stores... e ... 

Dick's Sporting Goods
Anonymous Just curious, why a company that considers themselves on th ... 

Sonic Corp.
Anonymous I'm always amazed when I go to the Sonic on Sahara Ave in L ... 

Facebook
Anonymous I have some personal problem and somebody hacked my Faceboo ... 

O K Foods Inc
Me my self and I Y'all should definitely come to Simmons if your not liking  ... 

Buffalo Wild Wings
Shay Received The Worst Service In Baton Rouge, La at the Buffal ... 

Instacart
Anonymous Today, August 11, I had a problem with one of my deliveries ... 

Choice Home Warranty
Sharon Reynolds Choice warranty has the worst customer servic I have ever s ... 

Starbucks
Anonymous Hello, I just want to say that I love your breakfast

Leslies Poolmart Inc
Tamara We went into the Leslie pool store in Lancaster PA to purch ... 

Citigroup Inc.
Anonymous I am going through the same thing!!!