I would like to know why, you donate money to Plan Parenthood. This is killing babies. Is this why we don't get bigger returns on our money in saving. Because you subsidizes killing babies, I bet if you take a pole this will not set well with the Military and retired people. The only reason I look it up is because the Democrats socialist wants American to pay for other countries abortion. I don't agree.
I have been with USAA for over 40 years. I have nothing but praise for your coverage and service. It has always been professional and cordial.
Unfortunately, I just found out that you are one of the four or five top advertisers on the FOX tv channel. And I also read that you went back to advertising on the Hannity show because of all the negative feedback you received about it.
I get the advertising angle. Conservatives are more risk averse than liberals. It makes more sense to advertise to them.
However there are things more important than the bottom line. Believe it or not... In this case supporting a news channel that regularly spews false narratives, often in the support of the President and the Trumplican party are injurious to our nation as a whole.
I have no need to go into detail as our Cheeto in chief continues to decompensate in front of the world.
Please take the choice that restores your integrity and stop advertising on FOX.
Opinions are like butholes. Everyone has one. That's where your lefty opinion belongs
HORRIBLE! THERE WAS FRAUD ON MY ACCOUNT, THEY DIDN'T PROCESS THE DEBIT CARD REQUEST UNTIL TWO DAYS AFTER, AND THEN SENT IT BY REGULAR MAIL INSTEAD OF EXPEDITED! THEY ONLY OFFERED APOLOGIES AND NO RESOLUTION. I HAD TO CALL 4 DIFFERENT TIMES TO SPEAK WITH A SUPERVISOR WHO DID NOTHING BUT BASICALLY SHRUG HER SHOULDERS (OVER THE PHONE OF COURSE) AND TELL ME THAT I JUST HAD TO WAIT. I'VE BEEN A MEMBER FOR 19 YEARS AND THIS IS HOW WE ARE TREATED? USAA CAN MAKE 3 DIFFERENT MISTAKES ON ONE ACCOUNT AND THEN DO NOTHING BUT SHRUG IT OFF WHILE WE HAVE TO WAIT AND SUFFER THE PENALTY? THIS IS HORRIBLE!
At least you got to speak to a supervisor. MY insurance claim has been going for over a year and they refuse to let me speak to a supervisor.
Try talking to a rep on the phone. When I start talking they rudely talk over you. .. I politely say please don't talk over me. Played the card that I'm racist and disrespectfully ends the call. Seems everyone loves to play the victim in 2020.
THESE PEOPLE ARE INCOMPETENT !!!!
They've had the power of attorney paperwork for well over a month and they still have not processed it or contacted me to tell me why they haven't processed it. I have called multiple times and never get through to the office in San Antonio responsible for the P.O.A. Its always some phone clerk (the last one was in Springfield Missouri) who does some leg work to tell me that "the back office" can't see it and doesn't have it. The last time I got passed around to 3 different phone clerks and apparently these clerks do not even have the ability to contact the San Antonio office !! THEY REPRESENT USAA AND CANNOT EVEN CONTACT THE HOME OFFICE THEMSELVES !!! What The F**K ?!!! This sounds like a scam whereby the central scammers shield themselves and their identities from any form of contact, or accountability to deny any knowledge of the wrong doing. --Fu%K-- I am looking for a new bank !!!!!!!
This is absolutely the worst insurance company and financial institutions in the whole USA!!!!!!!!
Over the 35+ years USAA has continually gone downhill. With each negative instance of outsourcing, I've had to cancel that part of USAA service. Now I'm having trouble with investments and I can't get any help with closing the account. It should be illegal to hold my money hostage. I keep getting transferred to people who can't help me after being placed on hold for lengthy periods. I'm just trying to sever the relationship and can't get any help. Totally unsatisfying!
HORRIFIC!! Don't go getting yourself in the business of being the victim of a hit-and-run because they will do nothing but cause you issues. And good luck getting in touch with your adjuster. Even when you send them all the information they need, including police reports within 24 hours and updated ones with citations against the other parties as soon as the officer completed them. "Thanks for the documents! We'll forward them to your adjuster!"
Yeah, you want your car towed somewhere or you get in a fender bender, they're fine. But almost get killed by an unlicensed driver in a truck whose owner is cited for allowing said driver to operate their vehicle? "Their insurance company is denying it. Sorry! Your car is totaled and we're no longer paying your rental despite your state under an emergency order in a pandemic where you can't get a new car."
It's a good thing they deal with military people, because you're fighting on your own here.
I love this company I've been with y'all for a long time thanks for my dividend and thanks for caring
I get great service here! They really make me feel like i am taken care of when i file a claim
You supposed be be there for your service members lots prefer to do loans and other business of that sort on person so closing all but 4 centers is stupid for business
The exact same thing happened to us two years ago. In doing this, they committed numerous violations of the CFPB rules AFTER the CFBP had sued them and won! I just found fraudulent reports to my credit report by USAA so I am now going to sue them for everything--these account issues like yours, the fraudulent "cancellation" of our car insurance which was never cancelled unbeknownst to me, fraudulent withdrawal of that premium from my subscriber savings account for a product they never provided, fraudulent notifications that my life insurance policy was going to lapse for some unknown bill that was apparently due but even though all of my accounts showed zero due, and re-opening accounts that I closed just so they could add fees!!! This company is unbelievable anymore...and I have been a member since 1993!!!!
Love USAA VISA credit card and it's benefits,
BUT the large blank "Convenience Check" they enclose with every bill is unnecessary. It's a danger for someone else to use/ steal/ duplicate, etc. With identity theft so rampant, why even think about causing a potential problem.
Eliminate the convenience check in the monthly billing statement. If you must sent them out, then do it once in a yearly mailing.
It's a dangerous practice!!!
USAA VISA member for over 20 years
Close call they almost had me.
USAA didn't pull through crap. I just got a call that they sent my refund check back to the US government. AFTER THEY SENT ME AN EMAIL PROMISiNG THEY HAD RE-OPENED MY ACCOUNT AND WOULD SEND ME A CHECK FOR THE REMAINDER.
Do NOT bank with them. All these ppls comments are true.
I banked with then for well over a year and never overdrafted once.
One time my Venmo tried to add $20 from the wrong account, USAA bank DOESNT EVEN PAY VENMO THE $20. AND IN RETURN USAA GIVES A $29 NSF FEE AND CLOSES MY ACCOUNT WITHIN WEEKS WITH NO WARNING AT ALL, . COINCIDENTALLY DAYS AFTER I FILE FOR MY TAXES TO BE DIRECT DEPOSITED.
Update on last Review.
I did receive one of my checks today. So I am happy about that. It looks like they may actually pull thru
I am so angry with USAA bank. I had a checking and savings account for about a year and barely used it. Well I used the wrong card to try and load $20 to my Venmo account. Needless to say it declined and I realized and went about my business. Fast forward 1 month I've filed my taxes and setup direct deposit. I see there's a few for $29
For the Venmo transaction. I sent multiple emails trying to clear it up. Now they have close my account and accepted both my state and federal return and noone can seem to give me an answer. But they cannot put my money into my active savings I'll have to wait on a check but they don't know when.
The phone representatives seem to all be on day 1 of training with no supervision. I'm ready to file a lawsuit. I don't know what else to do.
I think it's completely shady that a military credit union would steal from poor Americans in a time of crisis when we need money the most.
Denying my account info because my phones are broke and I have no access to my email or text. This has been going on for five days I can not use my debit card
I went on line on March 2nd to open a checking and savings account with USAA. I filled out all the requested information for myself and wife (who has her own USAA account as well). At the end of the application it said it would take a few days to verify all my information (which I didn't understand because I was already a USAA member) but figured there were new federal guide lines to follow. Well TWO weeks later we both received letters in the mail stating that we needed to copy each of our drivers license and social security card front and back and mail them back or upload them. First off, NO ONE in their right mind would mail a copy of their SSC and DL. Good Lord! What is USAA Thinking?? Anyway we up loaded our ssc's and dl's to each of our accounts. Another week and still nothing. My wife called the person at USAA said there was a mistake on their end. They fixed it while my wife had them on the phone. I called on March 23 and spoke with three different people and each time I had to go through the "Security Check" and the last person said all was good and I should receive an e-mail in a couple of days confirming our checking and savings were open On Friday 3-29 I called back because I've not heard anything from them. Again I was transferred around and put on hold for a total of 45 minutes. I could not wait any longer and had to get back to work. I called later that afternoon and again was transferred around and finally told them to NOT PUT ME ON HOLD. Yep I got snippy with them. The lady I finally got to talk with said that they had all the documents and I would have to fill out an application for the accounts. My Freaking Head Exploded!!! I asked Why? I told her that I had already done that on MARCH SECOND!!!
She said that i would have to fill out another one.
I told her to just forget about it and I would go to Capital One and open an account. It's Sunday morning 3-29-20. I went online to Cap One and in five minutes I had a checking and saving account opened and funded from my Bank of America account!
The USAA credit card had been put away. Not using them anymore.
I am a USAA Customer and was in an accident that merely is cosmetic damage. No frame damage and no airbags deployed. My car is in pristine condition, extremely low mileage, new tires, very babied. I have been assigned to a very uncaring claims adjuster Shawna Goth who has blatantly lied about my claim being reviewed. I am here trying to find a corporate officer or CEO to contact. If anyone has any contact information please share. My email is (hidden). USAA wanted to use aftermarket parts and the auto body shop sent back an estimate to use Ford Parts. USAA paid the shop to start working on car. When asked to use real Ford parts USAA totaled the vehicle. The auto body shop contacted the USAA Appraisal Team (independent contractor they use in this area) They have since made a final bill that is under what USAA said they would approve to fix. USAA was sent final bill and still says it is totaled. I was told by Shawna that the final bill would be reviewed, however the Appraisal Team state they are the ones that review this and they did not receive anything to review. So, I was lied to that this was reviewed. I have the Final Bill and everything to submit to someone who will actually listen!!!!! This is creating a hardship and undue stress, especially with a Pandemic going on. I have now been out of a car for over a month and I will owe thousands of dollars on a loan when I have been laid off due to the world crisis currently ongoing. I do not know why no one is willing to listen or help. HELP HELP HELP!!!!!
This insurance company sucks, they won't pay anything if you have a wreck with their client. your on your own their couster service people suck and don't care if you even died. the bitch that pulled out in front of us was drunk and had drugs in the car. we were pulling a uhaul and she pulled out if front of us on a hwy. it was like hitting a brick wall going 60 mph. and everything flew forward like 4 feet and broke alot of stuff. they say since trailer wasn't damaged then they can't pay. they don't wanna pay our car rental they don't wanna pay our motel or the guy who came and got our uhaul and towed to macallen for us.. they don't wanna pay anything.. just hope if you ever have a wreck its not with a car that has usaa insurance..and they blocked us after we called them..
This insurance company sucks, they won't pay anything if you have a wreck with their client. your on your own their couster service people suck and don't care if you even died. the bitch that pulled out in front of us was drunk and had drugs in the car. we were pulling a uhaul and she pulled out if front of us on a hwy. it was like hitting a brick wall going 60 mph. and everything flew forward like 4 feet and broke alot of stuff. they say since trailer wasn't damaged then they can't pay. they don't wanna pay our car rental they don't wanna pay our motel or the guy who came and got our uhaul and towed to macallen for us.. they don't wanna pay anything.. just hope if you ever have a wreck its not with a car that has usaa insurance..