Information, reviews and public commentary for US companies



United Services Automobile Association
9800 Fredericksburg Road
San Antonio, TX
(800) 365-8722
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Anonymous - 2 d 32 m ago


You have given me the worst run around to add my wife to my account. The process is lengthy and it takes 2 to 3 days to be able to upload the documents and then I have to wait for them to be processed? Get your shit together USAA. Thanks

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Vicki - 3 d 7 h ago


Today, thanks to Ashya I received my balance transfer and my new pin.

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CAROLYN - 24 d 14 h ago



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Anonymous - 15 d 8 h ago

Those pre-approvals aren't real. Why do people think those are real? Those are advertisements to try and get people into the branches, or car dealerships, or even to call credit card companies to buy things. Read the fine print. Approval is NEVER guaranteed with anything. They can pull your credit and say, "oh, just kidding." When it comes to homes, they can pull out THE DAY OF CLOSING if they want too. You are at the mercy of the mortgage and title company. The bank sent you an advertisement, you bought it, just because the title company said no doesn't necessarily mean it's the banks fault. Now, don't get me wrong, all banks are awful...but those are advertisements to get you to do exactly what you did.

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Vietnam era veteran - 8 d 6 h ago


God bless you my veteran sister Carolyn;

Listen, you're not alone with USAA Insurance problematic matters, because a good 75% of our brothers and sisters including you and me have problems with them.

The USAA employees are heartless, ruthless, careless and arrogant people that doesn't care what we are good through.

This is my email address: (hidden), and if any of our veteran brothers and sisters have information on how to fight this people correctly, please let us know.

Thank you and may God bless you all abundantly in health, in wealth and in spiritual.

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Jeanne G - 58 d 10 h ago


USAA Insurance is a rip-off. It lies to it's customers (yes, US Vets) and when it's time to deliver the goods it promises, it uses the governments favorite trick "LOOP HOLES" and back doors to get away. I made the mistake once coming back to USAA, but I will not do it again. I have a luxury car and pay full coverage to protect it. I've had my windshield cracked by rocks on the Interstate not once, but twice. It's the second time that did it. I questioned why AFTER MARKET (sub-standard with no guarantee of quality or safety) glass was placed in my car and was told that because my car was over two year of its manufacturing date it did not qualify for OEM (manufacturer quality standard but not the price) or manufacturer glass. As a consumer I always check to make sure I'm getting the best for my money, little did I know USAA Insurance was as bad, if not worse as some of the others. BEWARE, PLEASE BEWARE OF ALL THAT YOU ARE GETTING.

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Anonymous - 37 d 6 h ago


I am with you on this

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Anonymous - 15 d 8 h ago

Wait, wait, wait......are you saying you actually filed an insurance claim to replace your windshield instead of just buying a new one? It's one thing to use your glass coverage to get a chip filled, but to actually file a claim to replace the whole thing? You are aware that your rates will increase with each claim you make, correct? No matter the size. From someone who used to work in insurance, and no longer does bc it sucks, you should NOT EVER make a claim unless you cannot afford to fix it yourself or it was the other drivers fault of course bc that's that a claim on your insurance. I have one of the most expensive windshields on the market, and i still paid out of pocket rather than file a claim...and they never have a warranty bc it's a windshield. The safety is implied because of how they are made; but no one will ever guarantee glass, there is too much road debris and other shit on the road that is out of our control.

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Vietnam ere veteran - 8 d 6 h ago


My veteran sister, I am with you because USAA Insurance is nothing that a ripoff company. My veteran brothers and sisters is time to walk away from this bunch of assholes' claims insurance representatives and they're a bunch of liars.

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Anonymous - 12 d ago

Usaa is a bunch of fraud money stealing assholes I was told that I only owe 374 left from this policy now they wanna change it and say I owe 902 left

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Vietnam ere veteran - 8 d 7 h ago


My brother veteran you're 200% right the way you feel about USAA.

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War torn Soldier against fraud - 10 d 12 h ago


USAA - Using Soldiers Assets to be Assholes

So I asked for homeowners insurance. Less than a week later a man comes out, inspects my home and scoffs. He tells me my home is uninsurable due to the shingles overtop of my slate roof. I say ok, have a good day! Three months later I get a bill in the mail for over $400.00 telling me I owe them for home insurance along with a letter stating that my home can not be covered by usaa. Laughing, I called USAA, they tell me I owe them money for insurance that they did not ever provide. Now I'm left owing a well paid group of individuals, whom steal moneys from the soldiers who have had to kill for their freedom. More specifically these soldiers have had to kill so these crooks at USAA can "legally" steal from unexpecting vulnerable young soldiers.. Shame shame. I was young and vulnerable until they stole to much, now I am older and indebted to these thieves that will never get my money.

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Anonymous - 10 d 6 h ago

I hope you got your roof fixed. That's not a good roof. If you end up with damage, it will cost you WAY more to fix it.

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Vietnam era vetera - 8 d 7 h ago


Hello my veteran brother, fell what you are going thru USAA Insurance, because I am in a situation where I have a vehicle full coverage with rental.

My vehicle was parked in front of CVS pharmacy and a driver hit my 2015 Nissan Altima and left the scene leaving my vehicle with rear bumper damage,

We provided USAA Insurance with the other driver information because CVS Pharmacy cameras got pictures of the license plates,and took the vehicle for repairs in where the USAA Claim adjuster told me that because of hit the deductible was waived and can I have a rental.

had pay out of my pocket $250.00 down for rental and now the vehicle is repaired in a have pay $500.00 deductible because USAA doesn't want to waive the deductible.

I spoke with two claim manager and they refused to handle this waiver issue and daily storage will added to my vehicle at the collision repair shop and I request to escalate this matter, the claim manager that she is the acting director and there is no one that can speak with.

Does someone out there knows who can I speak with any executive corporate representatives to solve this matter, because I am good to change my insurance company, because since this is an insurance company for veterans are not helping us the veteran.

Please I need my Veteran drothers and sisters to provide with contact information.

I c

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Queen Csaritsa Malka - 10 d 4 h ago



I was listening to a dog breeder telling how mongrels are always unpredictable in their behavior - they don't know which stain they should act like. This doesn't apply to us tho', we're not animals. Ain' dat so, Izzy?

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Bob F. - 11 d 11 h ago


While I was sitting at the counter of the greasy spoon, two waiting women were discussing the recent death of a mutual friend. That friend was a Korean War veteran and the younger woman told about the man's ordeal with frost bite. "Were you in Korean War?" one woman asked as she glanced at me. I replied, "No, but I had a grandson who was."

"Did he get frostbite?"

"No ma'am. He was in South Korea, below the Won Ton Kung Fu line."

"That's wonderful. The south is always warmer except on the days when it's not."

I continued somewhat along this line: "During that war, Black soldiers nearly all suffered from frostbite and some were frozen stiffer than the chisel on a young bull moose. To my knowledge, not one Korean or Chinese received frostbite."

"That's odd," the shorter woman replied, "maybe it the ginseng they put in their General T'su sweet and sour clam balls."

"It's not diet, the phase of the moon, or that chopsticks are now being made of plastic. It's mainly due to their circulatory system. Black people have a circulatory system designed to give off heat while the Yellow people have their veins and arteries intertwined in a very efficient heat exchange system. If color were a factor, Black people should become warmer due to the absorption of heat like any other black object does, but they do not. When the European climbs Mount Everest, their Sherpa guides wear far less clothing. Some villages are known to have residents running about nude at 40 temperatures. If one takes the time to investigate, there are greater differences between people than mere skin color."

The fatter woman paid the bill, glared at me and admonished, "That's hate you are speaking. I will hear no more of it!"

Yes dear friends, the truth shall set you free. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha.Ha. Ha. Ho. Ho. Ho.

Flagged for review. 
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Arrrgoyle - 59 d ago


I love USAA. I've been a member for nearly 50 years. All of my banking and all my insurance is done with them. And my credit cards.

A major irritant is that god-awful menu system you must persevere through to get anything done. It NEVER gives you a prompt that accurately describes what you're looking at.

But, all told, I love 'em and don't plan to go anywhere else.

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Jim D - 47 d 11 h ago


I used to think that until what I am dealing with lately. I've been with them for about 43 years. They tried to cancel my homeowner's insurance after USAA Mortgage (Nationstar!) mishandled the payment from the title company at closing. So now I'm getting double billed until the check that finally located clears the insurance division. On top of that they sent me a text that my insurance was overdue, even though I have been getting double billed and autodrafted through my USAA checking. The agent I was dealing with was snarky and with attitude. I'm about to ditch USAA-they are NOT what they used to be since they went from Officers only insurance.

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Anonymous - 37 d 6 h ago


you must be WHITE or OTHRE

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Rick - 16 d 5 h ago


I agree with you my friend

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Anonymous - 15 d 8 h ago

tell me what othre is and why race matters...?

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Anonymously getting screwed - 15 d 11 h ago


USAA insured Mr. Maxwell, had a fit of road rage in which he admitted to DC police that he terrorized me and my family in broad daylight, threatened us with violence, physically banged on my car, drove on a busy sidewalk that put pedestrians in danger, hit my automobile coming off the sidewalk, and then ran from the scene. USAA says that according to DC law, if I contribute just .0001% to the accident, they can deny financial responsibility. The USAA claims manager, Carey Jerominek, verbally told me there is no doubt in her mind that this was a road rage incident and that their insured was "majority" responsible for what occurred, and despite me being in a panic and in fear of my safety, and the safety of the general public, that my response to Mr. Maxwell's road rage contributed to the accident based on the statement I gave, they will not accept financial responsibility, despite Mr. Maxwell fully admitting fault to the responding officers at the scene to their body cameras. Now I have to submit a FOIA request to have the captured street footage of the incident to prove the facts of what happened over a few thousand dollars worth of damage. SMH

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Anonymous - 15 d 8 h ago

All insurance companies are going to be that way. My insurance card says not to accept responsibility BEFORE it says to get to a safe place...that should tell you something. They don't want to pay claims for anything, doesn't matter if they are your insurance or the other guys, they don't want to pay.

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King Vladeyushyi Mirom - 15 d 11 h ago


+ + + The plans for massive global population reduction are no longer a "back burner" issue.

Flagged for review. 
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Stephen Braxton - 18 d 8 h ago


On 08/13/19 one of your clients hit my vehicle. I contacted your auto insurance claim center and followed the instruction to file my claim by my cell phone. Two weeks go by and I do not receive the $411.00 they said was being sent to me. I followed up with several calls and was told repeatedly that the check was sent on 08/15/19. It is now 09/03/19 and I still have not been paid. I did call again today and found out they could wire it to my checking account. I mentioned this to a co-worker and it took her weeks to get paid her claim by your company when her vehicle was totaled. This is not the type of service your ads tout. I will be posting complaints on every social media I have access to. My company encourages us to treat people like you would like to be treated. Your company did not trat me like I think you would like to be treated if you had a claim.Please do not respond to this e-mail. I can be reached at (hidden).

Stephen Braxton

6523 Yellowhammer Ave

Tamps, fl 33625

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