We had a claim against your insured for a hit and run. Your drunk or drugged or both insured hit our vehicle while we were 8 hours away! Our son was home and witnessed it. He came out with a flashlight and tried to talk to your insured and informed her she hit our truck. She then said some slurred words to him in an obvious drunken stupor and drove off nearly hitting him with her vehicle. We had broken light cover parts from her vehicle and a witness of this hit and run.
We came home the next day, filed a police report with the chp after which the district attorney's office called us to file charges against your insured. Our insurance company at the time was Allstate, whom was able to find out that USAA was the insurer of the hit and run driver. However, your claims adjuster, Julie Durrant ignored us for months, would not return calls, and waited over a month to give us her email to send images of our vehicle's damage. Finally, she sent my husband an email (over 3 months later), and had the audacity to say you would not cover our vehicle's damage because after more than 3 months your insured had no damage on her vehicle! This is absolutely absurd to think that Julie Durrant works for USAA with her obvious disregard for the law and disrespect for the truth! We had originally told the District Attorney that USAA was taking care of the damages as it was obviously their insured's fault. As it was a witnessed hit and run we have contacted the District Attorney again and let them know that USAA has an employee that is ignorant enough to think that a drunken woman that terrorizes our road would not have her vehicle fixed in 3 months time!
I'm having problems getting the claims person or her boss to return my calls. Their insured customer hit my car and totalled it. His truck was repaired. Did you ever get your car fixed?
Been member 38 years. Run from this company. To big, too impersonal. They lose to many things.
ANOTHER INSURANCE INCREASE BY USAA. My husband and I have excellent driving records and an excellent history with USAA yet every January our rates go up. Our Home Owner's has also gone up yearly without any claims filed. In 2018 when the Home Owner's was increased the USAA rep claimed it was due to state increases. I was able to find out that is had nothing to do with state increases it was a USAA increase. Far too many insurance providers around to have my rates raised all the time. Also, tired of trying to bank with a company with no walk-in facilities.
USAA LOST my truck for 2 weeks while it was supposed to be getting fixed. I spent 36 hours looking for my truck. USAA told me it was found, the lot that had it took another hour and a half to actually find my truck! Not only did you lose my truck, you liked to me. Thank you so much!! So much for 14year members. Goodbye USAA
This corporation has no email servers to receive communications from members that is just unacceptable to email one way makes the member burdened with telephone time and that is not just unfair to the member but smacks of bullying
Poor, Poor customer service...held a State check for 13 business days and put all of my auto deducts in a negative. Will fight all the overdraft fees. I would love to be a part of a bigger complaint like a lawsuit. Keep me posted.
Someone needs to do a story on how back USAA treats their members. On November 4 I went to Home Depot to make a purchase and I used the self-checkout. The next morning November 5 I woke up and my account was drain for the amount of $342. I made a call to USAA on November 5 to report the fraud. They send a new debit card and told me to destroy the old one. I got a letter yesterdays the 11/26 stating they did an investigation and they found it was not fraud and I'm liable for all the charges. I went to the military police department and make a police report, then called USAA and gave them the police report number. They stated they will relook at the case and took $342 to pay for the expenses resulted as fraud on my account, leaving my account in the negative. The reason USAA denied covering the charges they said a pin was used to make the purchases. I feel that when I used the self-checkout on the home depot that's when my card information was collected. Yesterday I contacted Home Depot and Walmart corporate office to get them involve and get surveillance of somebody else using my card. After doing some research I found out this is very normal for usaa. The mp told me that I was the third person this week this has happen to. One person lost over 9000 and usaa refused to help like they are doing to me. My husband is getting med boarded from the Army because he is injured and We needed that money to move now were going to be homeless.
Please include me and the lawsuit as well I am having so much problems with USAA a they can take your money Very nasty people and I'm really fed up with this
Me too please share the number
USAA has deteriorated significantly since we started using them 20 years ago. This is very disappointing to see as I have always held them in high regard. Most recently I was hung up on by a rep when I requested to speak to a supervisor.
My car window shattered after the door could not open. Communication was horrible and everyone was passing the buck. Bottom line is USAA did not want to pay albeit we have comprehensive coverage! This situation has been extremely stressful starting with the fact that USAA really doesn't care and no one does what they say they will do.
After reading all the problems other people are having and my own experience with usaa having seized my money and double charging my account, I think I may consider a class action lawsuit, I will be happy to post attorney contact info for anyone interested in joining, I will be consulting one today if my bank account is not released
I'm interested. My email is (hidden). They tried to pull 250 out of my account without my authorization and caused overdrafts.
How do u hide u email address David?
Please email me with the info@(hidden)
I will defiantly sign that class action and contact the lawyer, my email is (hidden). Please contact me, I feel the same way you do.
Ronald S. Martin
Please forward me the information for the attorney at (hidden).
Please let me know ...
Please send me atty info..
Hello, please include me in this lawsuit. It is so bad, I have tried to speak to a manager in customer care for over 45 minutes through 4 attempts only to be told that the managers REFUSE to come on the line. This was told to me by the agent named Kim and an agent named Merlina. The other 2 agents name I do not remember.
Please send me the information to (hidden)
This has just happen to me that went into my account unauthorized and took over 700.00 which caused my account to be overdrawn approximately 3 times.
Talked with a rep who was not lincensrme in my state for over 2 hours on the phone.
This week October 22, 2018!soneone removed one of my insured car with USSA from my avcount. Any lawsuits I want to be part of please!!!!
I am interested to join. They promised me to stop the check and never did. The money gone from my account .
Sign me up.
Failed to service my hurricane claim.
Failed to service my current automotive policy.
They've hung up on me, Yelled at me, placed me on extended hold "as punishment" and the worst part - knowingly given me false information about my current coverage.
USAA had gone down hill. Can't wait to cancel after 30+ years.
Let's sue this company.
I would LOVE LOVE LOVE to be a part of that class action!! I will post my email and I hope USAA sees it!! (hidden)!! I'm in!! Please let me help I'm any way possible!