I am a disabled VETERAN and senior citizen,who is very concerned about the recent inapt treat I received during a call today.
I expected superior customer service.
I received nothing that was remotely similar to courteous service.
I called to ask why my record of NO ACCIDENTS OR CLAIMS caused a SUDDEN increase in my policy.
He stated "because you had a hurricane in your state EVERYONE has received an INCREASE".
I asked if he could help me with new charges in several sections. He instead felt the need to let me know that he is a policyholder with another company and my rates are better with USAA.
I was advised to go online if I needed farther help. Although, I began to read sections of the policy he continually interrupted me with comments like " I would have to look up the section you are talking about" or you can find that on the INTERNET. R E A L L Y?
I left the STATE FARM to come to the company that makes VETERANS AND THEIR FAMILIES T O P PRIORITY.
Clearly that has not been my experience.
@TrinnieSchley I love that you work at @usaa! Such a great company! :)
@usaa is hiring for a position that matches my skills. If I didn't have to feed my family, I would gladly work for free. #BestCompanyEver
@usaa USAA spends big money sponsoring a football team yet will not write homeowners policy its too risky we might make a claim ..LAME
@beeaboutmoney @usaa wow! That's a shocker they're the best bank in the country in my opinion!
Lost my debit card in Vegas and 15 minutes later I get a call from a rep telling me it's found. Thanks @USAA You're a lifesaver!! #bestever
Kudos to @usaa for making my lockout claim super easy & to Yellowstone park services for breaking into my car w/in 30 minutes of contact.
@usaa Nothing makes your day like getting a RT from USAA! #thanks
Major props to @USAA. I just scraped someone at backtoschool crazy parking lot and the insurance lady talked me down from self-loathing.
@usaa Could all remove the banners from the accounts page. You are wasting my screen space.