Information, reviews and public commentary for US companies



United Services Automobile Association
9800 Fredericksburg Road
San Antonio, TX
(800) 365-8722
Twitter IDs
General profile image

Gloria Vicario - 2 d 20 s ago


Prior to March 18th, my husband called USAA to make a payment with pur debit card. He recieved a confirmation number. When we had called again to make a payment on April 3rd, we found out that our Insurance had been cancelled since the 18th of march. The agent stated that if we paid the prior policies remaining balance, a new policy would be written and effective midnight. They accepted the payment under false pretences, because a new policy was never written. I found out from my car loan place, that they had no record of coverage. Called again, they stated they could start a new policy once again, but only if we pay the entire premium up front. They said that it was a NY state regulation that we pay the entire policy up front due to a lapse in converage. Contacted three insurance companies in the state of NY, they said that was a lie. Contacted Senator Youngs office, they said they never heard of that. Contacted the New York State Department of financial services, they said they have never heard of that. Then, my husband called and an agent finally stated that it is not a law but a policy. This needs to be fixed. I was lied to twice, possibly three times and I am filling a complaint with the Department of Financial Services in NY. I am going over my past bank statements to see if the original payment was actually not processed.

General profile image

Luisa Gregg - 3 d 17 h ago


Luisa---I have been with USAA for so many years. I will die with USAA, because the Best, honest, and very affordable. I am rated USAA 100%. They have been helping us, and serve us for decade. Thank you USAA, I could not have enough words to tell the world how great USAA is. We love USAA, and thanks again for been helping us for so many years. Lots of LOVE Luisa & Michael

General profile image

Bryan Moore - 3 d 19 h ago


I need the USAA legal team to contact me. USAA members are illegally covering themselves over their wrongdoing in my auto insurance policy case.

General profile image

Linda S. - 3 d 20 h ago


Somewhere on or around February 21, 2018 My estranged husband, Dale S. Myres and I were issued a check from USAA General Indemnity Company for musical instruments he claims were stolen after our separation on August 28, 2017. The check was paid to the order of Dale S. Myres and Linda E. Myres for $ 4,912.62, check (hidden), dated 02/12/18. Dale was able to take the check to a JP Morgan Chase branch at 1429 N. Saginaw Blvd., Saginaw, Texas and deposited into his personal bank account without my signature or knowledge. This check was allowed to be improperly negotiated and deposited. When I contracted USAA they state I should take it up with JP Morgan Chase. While I do agree JP Morgan Chase is at fault for allowing the check to be improperly negotiated USAA won't recall the check from Dale Myres checking account and reissue and have the correct signatures endorsed on the check. 50% of that check belongs to me. Neither JP Morgan Chase or USAA cooperates in this matter.

General profile image

Mike - 198 d 20 h ago


National Anthem

A am 71 years old and have bee a USAA member for about 45 years. I have respected the flag for my entire life.

What you are doing by sponsoring the NFL is an insult to every member who has served in the military. Please stop

the NFL sponsorship. I volunteer to be on one of your "USAA Members for Life".commercials. I might have a different

opinion of what you are doing. I think Veterans Day would be a great day for us to protest.

your Company.

General profile image

John Barnes - 191 d 16 h ago


Im with you, I am a 19 year member of USAA. They need to stop NFL sponsorship or I'll find another bank. I'll even pay the refinance fee on my house to leave them with one less customer. Please stop the NFL sponsorship!!!!!

General profile image

Anonymous - 49 d 15 h ago

Right on!!

General profile image

Robert W. Boatwright - 184 d 19 h ago


Mike & John -

I agree with both of you on this matter! As a USAA member for over 25 years, I want to know why USAA still sponsors the NFL Players Association. To date this is my understanding and I want to know why a company that is primarily composed of military, retired military etc. still supports this less than patriotic association.

General profile image

The Conservative - 184 d 17 h ago


USAA is sponsoring the cons at the NFL?? WTF? I will be taking my business elsewhere.

Flagged for review. 
General profile image

Anonymous - 129 d ago

is that cons or coons? disrespectful racist ass

Flagged for review. 
General profile image

Lawdog - 119 d ago


You would be anonymous you coward. If you are going to make racist remarks be brave enough to use your real name. Must be coast guard. You probably couldn't have made it in the real branches.

Flagged for review. 
General profile image

Retired Military - 118 d 19 h ago


Cons....maybe conscientious objector. cons.... maybe convicts. Sorry , "coons" didn't EVEN come to mind. If anyone is possibly a racist, one might look in the mirror, Mr. or Ms. Anonymous

Flagged for review. 
General profile image

Nat - 53 d 13 h ago


Blah blah blah my pussy hurts. Too senile to realize that this isn't a real site for USAA, but you decide to be racist anyway. Don't worry, you have one foot in the grave already and your kids/grandkids will pay for the sins of their fathers.

Flagged for review. 
General profile image

armyguy71 - 137 d 15 h ago


People are ridiculous. Trump has turned this away from a peaceful protest against police brutality by turning it into a patriotic issue. Look at everyone blindly following.

These football players are NOT being unpatriotic. As an Army veteran I fought to give them the right to protest and I completely support the PEACEFUL protests being done by the NFL and stand proudly with them for equality. As far as USAA is concerned, they were a sweat shop to work for and customer service is certainly taking a nosedive but I have been a loyal member for 20 years.

General profile image

E. Willson - 118 d 18 h ago


It's another "Divide and Rule" game that the criminally insane charlatans love to play on us.

We are being ruled by the kakistocracy.

General profile image

GOLD STAR - 122 d 14 h ago

If you don't understand the cause keep your comments to yourself. As a mother and spouse of those that have fought for and lost lives for our country, this is what freedom is all about and at 71 years of age and a true veteran you should understand that.

General profile image

Bob Davee - 77 d 19 h ago


As a long time USAA member I would appreciate management reporting openly to its members the amount presently being spent on advertising; especially the fees being paid to the NFL. Are not members justified in objecting to USAA money being paid to the NFL, given the clearly unpatriotic conduct of some of its players, which conduct has been essentially condoned by NFL management? Moreover, would not the vast majority of members prefer that their premiums be reduced by the amount of the current advertising budget? And just what is the goal of the current advertisement program anyway? Given the present member numbers, does the USAA really need or benefit from additional policy holders? And finally, is not any increase in membership that might result from such advertising actually a benefit to management rather than to USAA members? These are smoldering issues which, in my view, management needs to address.

General profile image

wsnelms - 74 d 18 h ago

Bob, I am in total agreement. I am almost a 50 year member. I am shocked by recent rate increases. How much of that is due to ad budget and how much is due to lowering standards to become a USAA member to try and grow larger? Both affect long time members rates.

General profile image

Mona - 44 d 14 h ago

totally agree.

General profile image

Anonymous - 49 d 15 h ago

right on brother!

General profile image

Anonymous - 38 d 13 h ago

Well while your at it ask why they advertising in Hannity and the likes that spew silly and obvious conspiracy theories.

General profile image

USAASTINKS - 6 d 17 h ago

I don't think it is just about the flag. This is a company that is supposed to be about serving those who have served our great country, yet they are running a scam on us. It is awful. I am trying to find a way to report the misconduct of USAA to our government.

General profile image

Skookle - 7 d 20 h ago


Would anyone like to join for a class action law suit. Reply to this thread with your email and I will respond. Your money is not safe at this institution

General profile image

USAASTINKS - 6 d 17 h ago


I am having a huge problem with them. Definitely a scam going on. They are trying to blame me because THEIR system is flawed. I have been trying to get them to fix the problem with an auto draft issue which has caused my account go in the rears even though the insurance bill was satisfied. While I am trying to work with them they closed the account as a charge off and reported to the credit companies. I am trying to buy a house right now. SO YES - bring on the lawyers. (hidden)

This is only a tip of the iceburg. They screwed up from the beginning billing my escrow account for my auto insurance. Has caused problems with my mortgage payments. Then the guy I talked to "Ron" - blamed me for their screw up because I didn't cancel the auto draft WTH! Oh did I mention they are adding the fees to the car insurance payment but, still reporting me to the credit agencies.

General profile image

Anonymous - 7 d 4 h ago

It seems that I'm not the only 1 that has problems with the auto insurance dept. of this company. Thanks to the total loss team I can't get a salvage tag for my car like I was told I could get to rebuild my car sense they said my car was a total loss cause of a deer highway patrol said my car is drivable they deemed it a total loss. Now I have called get the run around about you need to talk to this person they send you to somebody's voice mail you leave a message and no one calls back. You think that would have more respect for veterans

than to screw us like the government does.

Other Reviews & Comments

Yahoo! Inc.
mike my sister is unable to access her email address and she rea ... 

Anonymous Policy to follow people of color smh

Dick's Sporting Goods
UnionCountyPD Instead of destroying new weapons to make your statement, w ... 

Bank of America Corporation
Nelson F. Agree 100%. While the individuals within the company are fr ... 

T-Mobile USA, Inc.
Anonymous This incompetent company stole over 200 dollars from my acc ... 

Shell Oil Company
Anonymous Shell oil vander at guwahati

Southwest Airlines Co.
al hello... I know what happened on the flight that had a prob ... 

Cherry I am currently a Macy's employee at the south beach locatio ... 

Anonymous Be sure you double check your prescription as the wrong pre ... 

Sam111 Hello, my name is Sam. I came into the Denny's in Evansvill ... 

Dollar General
Johnie I was in the pleasant plains store on 4-20 and it was a mes ... 

Taco Bell Corp.
disney satellite Prepare to be out of business, illuminati torture bell weir ... 

McDonald's Corporation
Ironwood You stupid lil shits. I just saw the Myrtle Bitch video. Wo ... 

Nissan North America, Inc.
Anonymous CARLOS of Clifton, NJ Verified Reviewer

The TJX Companies, Inc.
Disappointed Marshall's in Athol Ma. has almost zero big and tall invent ... 

Old Navy
Anonymous allabaksh m jamakandi ! (hidden)

Geico Corporation
Eileen Healy Holy Shit!!! I'm 80 yrs old and went to make a claim on a s ... 

Sunshine I am very dissatisfied with this AT&T store. It was a B ... 

Safeway, Inc.
Jane White Dear Safeway, I live in Rose Street in Berkeley, around the ... 

America's Car-Mart Inc
Lisa I thought I was purchasing I should say from Morrilton AR . ... 

Annoyed I'm writing about the chedders in Mt Juliet TN...

Domino's Pizza, Inc.
Yvonne I loved your winter commercial with the guy who slips in th ... 

The Home Depot, Inc.
Contct a good CEO Did you contact Craig Menear the CEO? I had a major custome ... 

Papa Johns
JR Ordered Papa John's pizza in Willingboro New Jersey and it  ... 

Enterprise Holdings, Inc.
Barbara J Lynch We rented a jeep compass on 9/17/17. The car had a mechanic ... 

Cold Stone Creamery Inc
Anonymous Oh God I would not want to be serving you

Family Dollar Stores, Inc.
Long time customer Went into Family Dollar in Hempstead NY. just before closin ... 

Fox News Network, LLC
Leroy Fox keeps Marie because they need a shrill voiced person to ... 

Sonic Corp.
Anonymous April 20, 2018

Circle K Stores Inc
Store #3619 night shift ex customer This company is so fucking nasty and uncontacted you can ne ... 

Gideon F. I want to say that I am sorely disappointed in the lack of  ... 

Panera Bread
Marty Lampert My wife visited the Panama bread cafe in Deerfield il today ... 

Ross Stores
Anonymous The store in Palm Springs is so dirty I refuse to change an ... 

DT Awful. Food was cold. Service was bad. Had a new server and ... 

Honda Motor Company
pete you should be ashamed of yourself, honda a terrible product ... 

Anonymous I have notice, you have canceled a lot of black good movies ... 

Whole Foods Market, Inc.
Anonymous I am hoping to have the whole food at Salem , Oregon. It is ... 

Stacy I purchased over $3000 in appliances at the Goshen Indiana  ... 

The Wendy's Company
Dianna I will never eat at Wendy's again this is April 20, 2018 we ... 

Lucy Medaglia I rent a car april 2017 after taking amtrak to calif..from  ... 

Anonymous (hidden)

Brittney J. I recently moved to a new apartment complex and was pretty  ... 

Wal-Mart Stores, Inc.
Chronically I'll Patient Hello Mr. Duke, how are you? I pray all is well. My name is ... 

Ford Motor Company
Curtis A. Shinsky, formly from Dearborn Mich. Advertising Dept, Your new ad for Lincoln is a disaster. Yo ... 

American Express Company
K. Anderson I am shocked to see so many bad reviews from American Expre ... 

Buddy This Review is all ready in our data base. Please come uu w ... 

Desert Schools Federal Cr Un
Anonymous Dear Susan

Public Storage
Kal Gazals The worst customer service ever from the district managers. ... 

Megan Brandon from corporate deserves more then recognition; not  ... 

Cheating Customers is the Norm About six months ago at Walmart Porter Ranch, I was refused ... 

Placeholder advertisement