Information, reviews and public commentary for US companies

 

USAA

Rating
0.949393
Web
www.usaa.com
Related
United Services Automobile Association
Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone
(800) 365-8722
Twitter IDs
@usaa
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Mota mota - 7 d 7 h ago

3

Today had a car accident called to report transfer to security then they said they were clueless then they transferred me finally to report a accident . USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7.. USAA,,headquarters,,,,,+1_855-4.8.5.O4.O7..

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William FOx - 4 d ago

4

Your IRA annuity department is impossible to reach. On hold for 30 minutes. Even worse your on hold music, USAA hey hey over and over would give anyone PT

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William Fox - 4 d 22 h ago

0

Your IRA annuity department is impossible to reach. On hold for 30 minutes. Even worse your on hold music, USAA hey hey over and over would give anyone PTSD.

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Pvt.Keith Miller - 8 d ago

On 11/5/2019 I called in to make an early payment on my auto insurance but do an systematic error in the billing department of USAA that payment was not processed until 11/26/2019 causing my bank account to go $114 in negative. On 11/5/2019 there was plenty of money in that account but after paying my mortgage on 11/23/2019 my funds was depleted. I was thinking my auto insurance was paid on 11/5/2019 but because it wasn't processed until 11/26/2019 it cost me an overdraft fee and USAA was at fault over their systematic error

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Anonymous - 8 d 6 h ago

They did a "random hold" of my account until 12/2 and just ruined my entire holiday because now I have no money, cant shop tomorrow and my entire holiday season is ruined bc of this random hold. Thanks usaa

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Gary H - 9 d ago

Stay away from USAA I have had now for over 10 years paying them thousands .

Every single time it is a miserable experience and I do mean every time.

Today had a car accident called to report transfer to security then they said they were clueless then they transferred me finally to report a accident .

Then the woman said she cant help me because USAA will not allow her to open my file and submit accident.(??)

Then I said OK I will have to report to the DOI ,Sates Attorneys Office BBB and every news channel that I can send proof.

Now Have to hire my attorney to sue USAA.

I could not believe this the woman USAA employee apologized 3 times saying she wish she could help me but cant I said you cant get a person to call.?I guess the good thing after I sue them I will get them to pay and I should get a reward from the court system.

I talked to 2020 they even said to bring more attention spearhead a Class Action Law Suit if there is One there is more out there

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davidjohnsonloanservice11@gmail.com - 9 d 7 h ago

Xmas Loan Apply Now.

Hello everyone, Do you want a cash loan today, there's only one company I can recommend for you where i got my loan of $35,000 from (hidden)

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Debra bond - 10 d 21 h ago

1

The customer service reps are the worst I've ever seen I tried to make a complaint about the personal loan department they transferred me to a Chantelle that gathered all this information for me I had to give all my information to about five different service reps then they transferred me over to Security fraud and security for me to make a complaint and I told her I needed to make a complaint and she said being she couldn't verify me I can't make a complaint verify me I've given you my social I've given you my password I don't know what else you want but anyways it was just I deter to keep you from complaining they transfer you all over the place it is the poorest bank I have ever banked at. Very poor customer service reps. And Sherry at member security is a real joke they transferred me to remember security and said that I couldn't make a complaint against a customer service rep because they couldn't verify me but yet they got all my information and I asked answered all their questions it was just a deterrent very sorry Bank

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Faye - 14 d 24 h ago

1

Don't EVER get locked out on their website. You have no way to get back in, but to call them for "help". They are not helpful. I was so frustrated to just get my online account unlocked. Unbelievable. I don't have time to spend on hold, transferred, on hold more, no real help. I'm pulling my money out of USAA and going elsewhere. I mean, I served these people for this? Nope, I'm out.

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Anonymous - 25 d ago

(SPAM)

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Anonymous - 25 d 12 m ago

ned on w USAA for auto insurance at the suggestion of a family member. I'm a professional business person ( career built at Fortite 100 & 500 companies) I submitted a claim for a replacement windshield -cost to me $575.00 2019 Subaru cross trek) only to learn that there is no separate glass claim provision. USAA never explained this correctly to me when " enrolling" via phone. They artfully wear you down w mountains of information on information on insurance products you are not interested in and hope you're so tired of listening to them that you just agree to the terms. That's what happened to me. I've left 3-4 voicemails for my " claims agent" Heather Prade who still is yet to return my call. I've opened a disputed w AMEX on payment I made to Safelite Auto glass ( USAA vendor) to replace the windshield.USAA customer srvhcevrrp told

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Anonymous - 23 d 19 h ago

JOINED USAA ON YEAR AGO POLICY IS IN MY WIFES NAME. I AM ON THE POLICY HOWEVER CAN NOT PAY THE BILL OVER THE PHONE OR GET POLICY INFORMATION. MY WIFE HAS TRIED TO CHANGE THIS TO NO AVAIL. 4 TIMES SHE HAS BEEN TOLD THAT I CAN GET INFORMATION OR PAY THE BILL OVER THE PHONE. AGAIN..... 4 TIMES MY WIFE HAS TOLD USAA THAT I ALSO HAVE AUTHORITY TO GET INFORMATION. THE LAST TIME I CALLED TO GET HOMEOWNERS INSURANCE Q

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Anonymous - 23 d 19 h ago

0

JOINED USAA ON YEAR AGO POLICY IS IN MY WIFES NAME. I AM ON THE POLICY HOWEVER CAN NOT PAY THE BILL OVER THE PHONE OR GET POLICY INFORMATION. MY WIFE HAS TRIED TO CHANGE THIS TO NO AVAIL. 4 TIMES SHE HAS BEEN TOLD THAT I CAN GET INFORMATION OR PAY THE BILL OVER THE PHONE. AGAIN..... 4 TIMES MY WIFE HAS TOLD USAA THAT I ALSO HAVE AUTHORITY TO GET INFORMATION. THE LAST TIME I CALLED TO GET HOMEOWNERS INSURANCE QUOTE USAA REP GINA TELLS ME ...... NOPE !!! YOU CANT GET A QUOTE BECAUSE YOU ARE NOT AUTHORISED.. i ASKED... HOW CAN I GET AUTHORIZATION.... SHE SAYS...." GET A POWER OF ATTORNEY """

BY -THE - WAY - BILL GOES UP APPROX $100.00 EVERY 6 MONTHS. TODAY I CALLED MY FORMER INSURANCE COMPANY.... JUST SAVED ALMOST $400.00 BY DOING SO....ON A 6 MONTH POLOCE. RICHARD KARLEY - FORMER USAA CUSTOMER AS OF TODAY.

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Annette Melovitz-the worst insurance company I've ever dealt with.period - 70 d 16 s ago

0

I signed on w USAA for auto insurance at the suggestion of a family member. I'm a professional business person ( career built at Fortite 100 & 500 companies) I submitted a claim for a replacement windshield -cost to me $575.00 2019 Subaru cross trek) only to learn that there is no separate glass claim provision. USAA never explained this correctly to me when " enrolling" via phone. They artfully wear you down w mountains of information on information on insurance products you are not interested in and hope you're so tired of listening to them that you just agree to the terms. That's what happened to me. I've left 3-4 voicemails for my " claims agent" Heather Prade who still is yet to return my call. I've opened a disputed w AMEX on payment I made to Safelite Auto glass ( USAA vendor) to replace the windshield.USAA customer srvhcevrrp told me " it's part of your comprehensive deductible" your responsible for the glass repair. I've had NJ Manufacturers and Geico for auto insurance for many years,never a problem. this company is deceptive under the guise of a military framework. Can't get the CEOs office. Stuart Parker or any member of executive "resolution team" to return my call however they can take my payments lightning quick. A complete sham. Leaders should be accessible and accountable to their customers Mr. Parker. I'd be happy to answer a direct call from your office to resolve the glass claim issue and terminate my business with USAA. I can't believe a company can function like this. Please call me at (hidden) -Annette Melovitz , Dallas,PA

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Anonymous - 63 d 50 s ago

That is the same we are currently dealing with. Waiting on CEO office to return call. Call over a week ago.

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Taylor J. Strober - 33 d 15 h ago

3

I had the same issue, is this Annette from Zentak (hidden)

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Go USA!! - 25 d ago

0

I'm in the same ball Park. USAA started in 1922 for veterans and a veteran is the CEO. They scam veterans because they know many get a disability check. Today is Veterans Day 2019 and they won't do a damn thing for veterans. Other companies at least pay for a meal per veteran. USAA is a very sad company. I'm not even upset. I'm sad for them. You know what they give veterans? The shaft-with no lube at all-!!

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Anonymous - 25 d ago

(SPAM)

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Anonymous - 25 d ago

(SPAM)

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Jerome Schexnayder - 25 d 24 h ago

Terrible service, I drive a handicapped equipped vehicle that was damaged by a usaa insured. Took 8 weeks to get an appraisal out. Different people keep changing the amount of my claim. Over 10 weeks , still haven't received liability payment. Promised rental 3 times & it never happened. Been without transportation over 10 weeks. Would not recommend!

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Dennis Smith - 28 d ago

Love the new USAA "Made for Cassie" Commercial

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Dennis Smith - 28 d ago

Love the new USAA "Made for Cassie" commercial

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Veronica tucker - 30 d 4 h ago

0

This company has repeatedly taken money out of my account and it's my permission and resolved the problem and returned my damn funds and has other drawn twice in one week

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Garrett - 36 d ago

0

We dealt with USAA for three months, and that was too long. They had no problem taking our money out of our bank account, but could never verify or get our accounts rectified. There customer service is a nightmare! You get transferred multiple times and then disconnected. After 3 months of getting NO SERVICE, we are done! For a company that is supposed to be for veterans, they are so far from any military standards.

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Dawn Buerger - 42 d ago

0

I have spent hours on the phone trying to get someone to help me. I even ask for the CEO's office. All I got was transferred from person or left on hold until I hung up. I have been a member since 1969 and this company is not what it use to be. May be time to move on.

Dawn Buerger

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Anonymous - 39 d ago

0

I'm with you, Dawn. Have made 6 phone calls to USAA today, and have had nothing resolved. I've been a member since 1979; not quite as long as you, but still a substantial time frame.D

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