They should be held accountable for the lies that they say on their commercials, they are the worst Insurance company I have ever had. I'm 69 Years Old, I really believe if I was captured by the enemy I would be treated so much better by them then this company, that says they're here for the Vets. If there was a zero star I would actually give them a zero they don't even deserve a one star
I have tried several times to close my savings account because they keep charging me for insufficient funds. The funny thing is I don't charge anything on any savings account. They say it the stores fault. I seriously doubt it. I think they are charging my savings instead of y checking. Recently I have not paid anything though my checking and still had $58 Charge to my savings for insufficient funds. I have intentionally not used my USAA account because it has been so screwed up. Every time the is an insufficient fund charge, It is charged twice, so instead of $29 it's $58.
Please If your are an USAA Customer kindly forward your Full Name and Email then tell us how you would like us to serve you better. All complain should be forward to this number (hidden).
This company is absolutely awful! They send my auto loan to collections agency without calling me period. Awful customer service and awful company...
Most horrible service ever.. especially when they have to pay you.. but will demand their money on time.. that's crazy to me...,
Most horrible service ever.. especially when they have to pay you.. but will demand their money on time.. that's crazy to me..
USAA is the worst customer service I've ever dealt with.
This company is absolutely awful! They send my auto loan to collections agency without calling me period. Awful customer service and awful company.
I had auto insurance from USAA for 29 years. Last July, Aug., Sept., and Oct., I called USAA and paid the premiums that they said that I owed. On Nov. 21, I called and tried to pay my Nov. premium. The representative said that they cancelled my policy on Nov. 9. I said that, when I called, in July, Aug., Sept., and Oct., I paid the amount that the representatives said that I needed to pay. I said, "If I owed more, why didn't any of those people tell me?" She said, "I don't know." She said they sent me two text messages that said that my policy would be cancelled. I told her I didn't get either of those texts, and she didn't care. I offered to pay for my Nov. premium to start it, again. She said, "We're not allowed to re-start your policy until Nov. 28." I got a policy from Geico, but I'm still mad. On Nov. 25, I emailed one of their executives and asked why they cancelled my policy, without telling me, although I paid what I was told to pay. About two weeks later, I got an email that states, "You have a document on www.USAA.com." I tried to log onto the site, but I forgot my username and password. The last time, that I used their site was about 10 years ago. I clicked on "Forgot username." It asked for my email address. I typed it. It said, "We have no record of that email address." They must have a record of my email address because they emailed me.
I'm not affiliated with USAA however the situation you described is quite simple. As far as your payment, Your policy may have already been cancelled. If you simply called and asked what is "due" the representative did their job. They took the past due payment. It is your responsibility to pay it and on time or the policy will eventually cancel. The is the bilateral agreement you agreed to in the policy terms. I do think they should of done a better job of explaining this though. No wrong doing here though. Put your bill on auto pay from a checking account and you'll not have to worry about it. Unless that account is closed - which can happen if reported lost/stolen however this is rare.
Looks like corporate could give 2 sh*ts about customers. Not on reply or feedback. I drove almost 5 hrs to san antonio to cash a check from a customer. Got to lobby at 4:50. TENS MINUTES TILL CLOSING! Nope , they was closed they said. DIDNT GIVE A SH*T I WAS STUCK OVERNIGHT WITH $23. I think this is the ABSOLUTE WORST TREATMENT FROM ANY PLACE I HAVE EVER RECIEVED
12/13/2019 TO WHOM IT MAY CONCERN: SUBJECT: FRAUD AN ACCOUNT WAS OPENED FOR HOME LOAN USING MY PERSONAL INFORMATION O RECEIVED AN E-MAIL THAMKING ME FOR PAYMENT. I DO NOT HAVE ANY ACCOUNTS WITH THIS COMPANY,, THIS IS A COPY OF THE E MAIL I RECEIVED 12/10/2019 Loan Number: XXXXX7964 Thanks for your recent payment. We posted it to your account on December 10, 2019. I CALLED CUSTOMER SERVICE AN
This is a false number 1-855-485.O4O7 is not a number that belongs to USAA. This is a fraudulent scheme, do not give anyone at this number any identifying information. USAA's number is (hidden).
This is a false number" 1-855-485.O4O7 it is not connected to USAA. This is a fraudulent scheme, do not give identifying information to anyone at this number. USAA's number is (hidden).
12/13/2019 TO WHOM IT MAY CONCERN: SUBJECT: FRAUD AN ACCOUNT WAS OPENED FOR HOME LOAN USING MY PERSONAL INFORMATION O RECEIVED AN E-MAIL THAMKING ME FOR PAYMENT. I DO NOT HAVE ANY ACCOUNTS WITH THIS COMPANY,, THIS IS A COPY OF THE E MAIL I RECEIVED 12/10/2019 Loan Number: XXXXX7964 Thanks for your recent payment. We posted it to your account on December 10, 2019. I CALLED CUSTOMER SERVICE AND WAS IGNORED, THEREFORE I NEED AN EXPLANATION. MY E MAIL (hidden) I look forward to hearing from you S. Shore