Information, reviews and public commentary for US companies

 

USAA

Rating
1.527472
Web
www.usaa.com
Related
United Services Automobile Association
Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone
(800) 365-8722
Twitter IDs
@usaa
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Mike - 15 d 8 h ago

0

National Anthem

A am 71 years old and have bee a USAA member for about 45 years. I have respected the flag for my entire life.

What you are doing by sponsoring the NFL is an insult to every member who has served in the military. Please stop

the NFL sponsorship. I volunteer to be on one of your "USAA Members for Life".commercials. I might have a different

opinion of what you are doing. I think Veterans Day would be a great day for us to protest.

your Company.

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John Barnes - 8 d 4 h ago

1

Im with you, I am a 19 year member of USAA. They need to stop NFL sponsorship or I'll find another bank. I'll even pay the refinance fee on my house to leave them with one less customer. Please stop the NFL sponsorship!!!!!

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Robert W. Boatwright - 1 d 7 h ago

5

Mike & John -

I agree with both of you on this matter! As a USAA member for over 25 years, I want to know why USAA still sponsors the NFL Players Association. To date this is my understanding and I want to know why a company that is primarily composed of military, retired military etc. still supports this less than patriotic association.

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The Conservative - 1 d 4 h ago

0

USAA is sponsoring the cons at the NFL?? WTF? I will be taking my business elsewhere.

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Rick - 3 d 5 h ago

As usual, trying to get a hold of someone in any large corporation is next to impossible, especially when it is about something as important as the American Flag.

I have been a member of USAA since 1984, my grown children are also members because I was under the impression that USAA stood behind it's service men and woman. My father served in the USAF for 20yrs, was a LT.Col. when he retired, served 2 tours in Vietnam, now has early onset dementia. Unfortunately or maybe fortunately he doesn't have to witness your blatant disregard for your ex military personnel and current personnel by backing the NFL during this ridiculous display by the pampered multi-million dollar babies that think they are so oppressed by the USA. Maybe they should work for $12-20 an hour and see how they feel then. I'm not against freedom of speech or freedom of expression but don't show it towards the people that have fought and given their lives so people can have that freedom. USAA it is time for you to stand behind those people that have served and call bullshit on this ridiculous display. Pull your advertising from the NFL or I am considering pulling my business from your company. I have my mortgage through you, checking, savings, credit card, IRA, life insurance, auto insurance and homeowners insurance. You have great customer service, and great service all around, but this decision to stand with the NFL is the worst corporate decision you can possibly make. Thanks

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C.Duckett - 8 d 5 h ago

I have attempted to reach someone in the corporate office. I spoke with a Claims Service Manager in Tampa FL, Albert Wilson who was extremely sarcastic and unprofessional. I would like to speak with someone from the corporate office to help me get my auto claim resolved.

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CVHJR - 9 d ago

1

Looks like Goddell and the NFL have acknowledged the message that the majority of us refuse to patronize those who disrespect our flag and anthem - unfortunately a lesson taught without the assistance of the officers and management of USAA. The NFL has finally done so because their ratings suck , fan outrage and other sponsors are putting economic pressure on them. The officers and management may well have to learn their lesson when USAA election time comes by replacing them with those who have courage of their members' convictions.

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WHB - 10 d 43 s ago

BGH got it right. If you will do the right thing, denounce the NFL and its un-American players, you will garner many more customers than any amount of advertising you can do. Incidentally, I'm tired of seeing our dollars (USAA is a reciprocal organization, you know!) going down the rathole by way of your advertising. Again, pull our advertising dollars from the NFL. You'll get a lot of free publicity and get many more customers as a result. By the way, I've been with USAA for 55 years and have been generally satisfied with the service it provides, until now.

Get with the program, cease sponsoring the NFL (and any other professional sports games that participate in this nonsense), and your retention rate and your ratings will soar.

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BGH - 10 d ago

0

While I try to wait until the dust settles a bit before weighing in on an emotional issue, I think it is appropriate to comment on the USAA- NFL controversy.

Like most of the writers, I am a veteran and in addition a second generation USAA member, joining after my commission in 1970.

Unfortunately, I understand that the refusal to stand when decorum requires it is not a First Amendment right for these football players. As Jerry Jones recognizes, it is an employment issue governed by a collective bargaining agreement between the players union and the NFL. Thus, the owners are within their rights to fire any player who refuses to respect the flag and anthem.

Of course, the issue would be sent to arbitration and ultimately the court system. This is the same fact pattern as is seen in any player discipline or substance abuse sanction. So the attempt to wrap the kneeling players in the flag as if they are persons protesting bigotry is sophomoric, uninformed and just simply incorrect. But then, when is reason or accuracy ever considered when it is more exciting to be revered for an act that disgusts your fellow citizens as you earn untold riches for playing a sport many play for free or for an education.

Some folks simply never learn that bad attention is not quite as valued as the good attention that was accorded one lonely Pittsburg Steeler player standing alone at the mouth of the tunnel with his hand over his heart before the game began.

USAA needs to recognize reality before it goes the way of other organizations that ignore its base as it chases new customers. it should "dance with them that brought it" to where it is now.

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CVHJR - 10 d ago

Since USAA continues to support the NFL's disrespect of our Nations Flag and National Anthem with continued sponsorship funds to those arrogant bullies - in direct opposition of it's members' beliefs - I wish to protest the actions of the Board of Directors and Management of USAA. It seems incumbent in this circumstance we need to stand up for what we believe in - fought for and many of our friends died to defend. You obviously won't - refuse to - forgot your duty - or lack the courage. I haven't. Reluctantly I hereby wish to withdrawal all funds in the above ROTH IRA since I have lost faith in the leadership of this organization.

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Mad as hell in SC - 10 d 5 h ago

3

The CEO and fat-cat former military directors make Benedict Arnold look like a good boy scout. I have much more to say, but because of

my irritation with your "crapping on the USA, veterans, former vets and the thousands who gave all, for ass-hole overpaid so-called

atheletes to show their asses in public for their oppression. What oppression. They are living a life that most people can't even dream

of. I'll be not 1% is using their fat paychecks to help others except their families. I hope everyone who made this decision will stop

smoking whatever it is you are smoking, and cancel your advertising with the NFL and write an apology to all members who support

USAA.

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George Springer - 13 d 2 h ago

It is time for us (vets) to send a $$$ message to USAA, for subsidizing the NFL with their advertising dollars. How can this company even consider this. It is time to start shopping around for my insurance and banking needs

I think we may all be surprised by the savings. Having a subscriber savings account has gotten expensive. Mostly due to USAA supporting the NFL.

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Stan - 13 d 20 m ago

0

I have been a member since 1979. USAA is NOT the same company that it was years ago. I am not sure if they even understand what the terms "customer service" means anymore. As I write review, I am now going on 5 phone calls with total phone time now exceeding 1 hr and 10 minutes. Amazingly, one of my vehicles was declared a total loss a couple of years ago and somehow the title ended up in USAA's name, but I have been paying insurance on the vehicle sitting in my driveway up to the present date. Only when I went to get tags for the vehicle today did I learn that the title was in their name - perhaps USAA owes me storage costs and let's not forget 2+ years of insurance costs (storage).

But I cannot get anyone on the phone with a half a brain to help me. I have asked to speak to supervision / management numerous times and met most of the time with a phone that got disconnected.

And of course there is the NFL thing - they need to drop the NFL sponsorship directly into a big deep pond. Stop paying them what could be dividends in OUR pockets vs. enriching what are already big grown-up millionaires.

And as I am now learning, USAA is not as competitive on auto insurance rates as it use to be.

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Guy McDill - 13 d 19 h ago

USAA, when are you going to address the NFL situation. Us veterans want you to drop the NFL advertising. I have been a member for over 45 years but I'll be canceling all my insurance if USAA does not listen to your customers. Guy McDill

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Robin disappointed after 30 yrs watching football. - 13 d 19 h ago

I am not a veteran but find it shocking that you have not pulled your sponsorship with the NFL.

Where is your allegiance? It is amazing if next month we are at war you won't be asking the football players to have your back - no it will be the men and women who bleed RED WHITE & BLUE

There are those of us who watching because we respect our country and the service people!

I don't know how some people actually fall asleep with the ugly going on. Please consider pulling your sponsorship.

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yellowribbon911 - 15 d 7 h ago

0

I presume being a veteran means next to nothing these days at USAA. Not only was I told incorrect numbers about how much my premium would be, it was from about 4-5 different reps. And wouldn't you know it, Natasha in the billing department in San Antonio and A Supervisor by the name of Chris in Colorado Springs, CO, both STATED that the reason my billing cycle wasn't exactly 30 days was because of USAAs billing system/program. I ended up having a higher premium because instead of 5 remaining payments, the system condensed my payments into 4 monthly payments, thus making the term shorter and my payments higher. ABSOLUTELY, nobody would accept responsibility and accountability for a mistake I had no control over. USAA is a joke and I usually do not use the word NEVER, BUT I WILL NEVER NEVER NEVER EVER give my money to an insurance company that prides itself on helping the military and its veterans when in reality they could care less. If youre reading this, run far far away. I will be making formal complaints to the CO Division of Insurance and hopefully I can lite a fire under someones ass in order to have USAA update their crappy computer software.

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Anonymous - 15 d 19 h ago

What is wrong with you people? Are you just a bunch of retired Generals and Admirals that want to play celebrity and just give lip service to military service/veterans? If USAA cannot make the right choice regarding sponsorship of those that disrespect out flag, veterans and their families sure can make a better choice about mortgages, insurance, stock broker, etc.. USAA needs to make a statement condemning the NFL now! My extended family is boycotting the NFL to support veterans...and I have considered myself part of the USAA family for decades...where is your support when we need it? Withdraw your/our sponsorship now.

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Anonymous - 16 d ago

You advertise that you are about military -BULLSHIT

I am sending this email to you because I believe you are one of the many sponsors who use commercial time during NFL games. I find the behavior of the NFL team owners and players absolutely appalling. They are a disgrace to my country and the freedoms the poor oppressed players take freely.

I cannot promise that I will not ever use your products again . I will tell you however, that I will attempt not to use as well as to ask people I know to do the same. I would hope that your corporation would make some sort of open gesture to let users of your products know your position. It would be better to end your support for the league as I have.

I have been a New England Patriot fan for over 40 years. Today I mailed my Patriot gear to Robert Kraft , at a substantial cost to my wife and myself. I will not watch any NFL games or shows and it pains me greatly. I have not watched a baseball game since the players strike in the 90's. Players can express their feelings before and after the game all they want ( out of uniform).

They are a disgrace to sports fans and America and we would have to assume the same for the people who sponsor them.

George Johnson

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Paul Who Is Cancelling His Insur - 16 d 8 h ago

0

Cancelling my home and 5 cars insurance. I don't like your advertising during any NFL game.

It's a shame you support their hatred.

Paul

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Jim - 20 d ago

3

Dear Sir(s)/Madam(s)

Due to the current protests of NFL players, my wife and I will not be attending any of their games, watching them on television, or listening to them on radio. As you are an NFL sponsor, we have decided to discontinue purchasing any of your products due to your support of the NFL and the NFL players. The actions of the NFL players, owners, and the NFL Commissioner demonstrate a lack of respect for the national anthem, our national flag (old glory), members of our Armed Forces (both past and present), our first responders, and the United States of America. No matter what the players say, taking a knee or linking arms and not placing their hands over their hearts during the playing of the National Anthem does not display unity but rather creates further divisiveness in this great country. In addition, when the NFL allows convicted wife/female abusers to play and make huge salaries, it shows a lack of respect for approximately 50% of our country.

As a U.S. citizen and former soldier, I find these actions despicable. Millions have served our country while their families have anxiously awaited for their loved ones to safely return home. Hundreds of thousands have died in their service for this country. All who have served, or are currently serving, in the Armed Forces or as First Responders, have a special feeling when the national anthem is played while Old Glory is flying on the flag pole. All of their service given to our country so that all Americans are free and have free speech. I do not like nor respect NFL players disrespecting the flag and our country. If the NFL players want to protest, I am with them 100 per cent, but, only if they it do on their time. Tell them to call the press and let them know when it is and where it will be. Oh I forgot, they don't want to as they wouldn't have the large audience as they have at an NFL game. The USA is not perfect but it is a lot closer to perfect than most other nations. If professional athletes want to help, get involved with their communities and help solve the problems but don't dis-respect this country by taking a knee or linking arms. I find it hard to support the NFL who would not let the players wear black or blue armbands to show support of the first responders on 9/11 and of police officers during the shootings last year of police officers in Dallas and elsewhere.

The NFL webpage reflects that the total salary for all NFL players for 2017 is $2,770,389,118. The highest salary was 23,943,600 and the lowest was $383,824, with an average salary of $1,762,334.04 per player. These amounts do not include additional money paid for teams getting into the playoffs and the Super Bowl, nor does it reflect the millions received for endorsements by the players. How do you think that active duty personnel, veterans, first responders, and all of their families feel when their lives are on the line or have been on the line every day and the lowest pay of an NFL player is about $300,000.00 more than they make? Of the approximate 1,700 players, less than 1% of them have served in the military or are serving in a reserve capacity at the current time. The Veteran's Administration (VA) estimates that there are approximately 24 million active duty personnel and veterans in the US. In addition, add millions to the number of the families related to those military members/veterans and you can see that a large group in this country is not happy with the direction of the NFL.

I am sending a copy of this email to my friends, to the organizations that I belong, and I will be posting this email on Facebook and Twitter. I will also be participating in the boycott of the NFL on November 12, 2017.

Sincerely,

James L. Smith Jr.

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Retired Disabled Veteran - 16 d 9 h ago

5

James I totally agree with you they are a disgrace to every veteran and family members of every veteran. The NFL has lost me as a customer forever because they have a rule on the books NFL Game Operations Manual states:

"The National Anthem must be played prior to every NFL game, and all players must be on the sideline for the National Anthem. During the National Anthem, players on the field and bench area should stand at attention, face the flag, hold helmets in their left hand, and refrain from talking. The home team should ensure that the American flag is in good condition It should be pointed out to players and coaches that we continue to be judged by the public in this area of respect for the flag and our country. Failure to be on the field by the start of the National Anthem may result in discipline, such as fines, suspensions, and/or the forfeiture of draft choice(s) for violations of the above, including first offenses."

These players are a disgrace to this country and it's veterans.

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Retired Disabled Veteran - 16 d 9 h ago

2

Sorry meant to put 2 stars on my comment, USAA needs to break all ties with the NFL or it is going to lose members big time.

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Retired Disabled Veteran - 16 d 10 h ago

5

Sir, as a retired disabled veteran I would request that USAA stop sponsoring the NFL because they don't feel they need to respect the flag and country that so many veterans have fought for. I for one have been a Steeler Fan for 63 years and will not watch another NFL game until every player that has disrespected the flag, anthem and country apologizes for disrespecting us veterans. I will not buy an products from any sponsors that use the NFL or NFL Players that endorse them. Their actions are a disgrace to every veteran and veterans families especially those who have made the ultimate sacrifice with their lives. I will stop doing business with USAA if you feel it is more important to continue doing business with the NFL and it's disrespectful players. Being that there is a rule that say's teams are to be on the field standing at attention facing the flag with their helmet in their left hand and the NFL commissioner and owners have failed to up hold the rule.

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Retired Disabled Veteran - 16 d 9 h ago

2

Sorry I meant to put 2 stars on my comment

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Anonymous - 17 d 4 h ago

Stanford University Dept of Athletics, Football Dept. Palo Alto, California, 94305 Dear Sir: The NFL Kneel I am a 1958 engineering graduate. I was captain of the wrestling team & then assistant coach. Subsequently, I went into the Marine Corps. Many of your football players end up in the NFL. The Mission Statement of most NFL teams recognizes that they are in the entertainment business. When one is in "Show Business", one wears the costumes, acts the part & recites the lines of the script. I view the NFL as entertainment. Sorry, but the NFL doesn't trump the USA. I, for one am not watching any more NFL games until I get an apology from the NFL. Most of your players have brains, but just in case, I hope they don't have distorted NFL expectations. Please share my thoughts in the locker room. Don R. Damuth 1837 Green Hill Rd., Virginia Beach, Va. 23454 (hidden)

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