I have been a member with USAA for the pat 2 to 3 years, I was just recently in a car accident and worse than the accident the unprofessionalism I have had to deal with concerning this company is appalling. For over a week I have been trying to talk to a manager and/or a supervisor, and all I have gotten is the run around and excuses. I am filing criminal charges against the girl that rear ended me and in my opinion USAA should be included in the criminal charges as well. To have been in an accident but to feel worse about my X-insurance company than I do about the actual car accident says a lot about your organization. My husband is former Military and I begged him to get with your organization BIG MISTAKE on my part. I work for the Military and I see thousands of soldiers a year and have referred hundreds of active soldiers and or veterans to your very organization that will no longer happen as I will no longer be affiliated with your organization myself. It is more than apparent my business isn't important or valued with this organization.
You're ABSOLUTELY right about USAA! They treat us like dogs!
Yes they do treat people like dogs and they don't care however they're greedy higher up management does not care. And this case they're the dogs and cowards
I just had the same kind of experience. I was rear ended by a tractor trailer 24 hours ago. Called USAA for a tow to have my car removed and secured from scene. After all I had been through I had to chase and try to locate my damn car for 24 hours. They kept trying to take it to auto auction lots without even having my car assessed by an adjuster. Sore, tired and stressed, I followed my car to a seedy, side-of-the-road car shop and USAA refused to tow it again to a more secure auto body shop. Tow truck guy took it to a place that I didn't designate. My car is brand new and NOT totaled. I have my home and 4 cars insured and I've been with them for 18 years. Then I had to stop them from trying to tow to another auto auction yard. Problem? Yes, they had my car mistaken for my other car that is 11 years old. Hmmmm, 2006 model or 2015? How do you get that mixed up after 8 calls? Felt like I was in the damn Twilight Zone.
THIS BANK SUCKS! AS SOON AS I FIND ANOTHER ONE I AM DONE. THESE MORONS RETURNED AN ACH OF MINE FOR 0.06 CENTS. YES, NOT $6 DOLLARS BUT FOR $.6 CENTS. OFF COURSE THEY ARE GOING TO GET THEIR $29 CHARGE AND THE ACH WILL HAVE TO TRY TO POST AGAIN. SO I AM GOING TO GO GET A MONEY ORDER FOR $30 SO THAT THESE "BLOOD-SUCKERS" WILL PAY THE FRICKEN ACH! YOU CONTACT CUSTOMER SERVICE AND "NOBODY" GIVES A DAMN! I AM PAST SICK OF THEM AND SHOULD HAVE BEEN GONE!
@TrinnieSchley I love that you work at @usaa! Such a great company! :)
cannot believe that this comment I just read says they're a great company. Wow how can someone think that
Coming from a person that taught customers service this place SUCKS !! Lie after lie after lie!! So now I get verbal with MY PERSONAL OPIINION and slam the hell out of these people.
Let it be known they can not be trusted to do their jobs correctly and properly without lying to people. They are very incompetent and not too intelligent seeming. Too many phrases that mean the next word out their mouth has a 90%chance of being a lie.
Be very careful when dealing with this company. Seems they are turning into just another money grabbing corporation
Of course I'll either typical Insurance Company and that's what insurance companies do
USAA is not customer friendly. I was in an accident back in August 2016. I was assigned adjuster Ashley Todd ext 44372. I have called her over 30 times since she was assigned to me. I finally got in touch with December 15th 2016. When I talked to her she said she would call me the following week to discuss my claim, bills, settlement. She failed to do so. Does anyone know her? It is sad that they would and she would treat their own USAA member like this.
wow I'm looking at all of the negative comments about USAA and they are so true. I had the same exact problem with my claims adjuster lies and says he has called me but never did I had to reach out to him on numerous occasions
usaa are the most dishonest,lying, unproffessional company. i have ever had to deal with. usaa for veterans(bullshit).they ..posted a 2.25% interest rate for new car finanicing . for people with excellent credit ratings. i have two credit scores w/credit karma. one is 794, the other for 793. they turned me down for the 2.24% because i had one issue in 2009, with citi bank. it was for products i never received. citi bank agreed to a settlement, problem solved. i am in my 60''s. have never been late or had any problems with my creditors. they said i have been approved for a loan at 3.6% apr. close to their online rates right! here is another usaa being there for vets. i am 100% disabled vet(). in 2009 usaa (the vet COmPANY,) turned me down for a life ins policy. the reason severe ptsd,hep c,anxiety, i served 13 months in nam. 75% of all vets who served in combat regions, have the same problems plus more health issues. does this sound like a company out to serve vets, or make big bucks. you decide.
They are liars and cheaters and they know it. I hope more people complain and keep complaining
I have been a member since 1990. I have been very loyal. I have both my home and autos insured with USAA. In the past, I have had an auto claim and it was handled in an acceptable fashion. Now, I have my first home owners claim and it has been a miserable and disappointing ordeal. USAA is even now, very dishonest with me. I have provided all information requested and it has been two months and I have no resolution towards rebuilding my kitchen. I call, email and post via the app all to no avail. I regret being so loyal to them and trusting them with my largest asset. They are showing no loyalty towards me.
I just posted a comment regarding USAA and reading your complaint I don't think they have loyalty towards anyone but themselves. They should be investigated for their practice and not be given a triple A rating by the Better Business Bureau
USAA is the most fraudulent organization I have ever dealt with. This organization is full of liars and thieves. I suggest anyone dealing with them to keep notes/documentation and request communication specifically through written communication only. If you file any complaints, deal with them only through your written complaint. USAA will attempt to call you in order to lie their way out of any complaints you file against them including any legal recourse you may pursue. DO NOT TALK TO ANY OF THEIR REPS OVER THE PHONE REGARDING SERIOUS ISSUES UNLESS YOU RECORD/DOCUMENT THE CONVERSATION. This is one of the reasons why they do not like to share their name/title in order to hide their wrongdoings. They will block your accounts, screw up your money, cancel your accounts/policies, keep your money, claim you owe them money when you do not, and basically do anything that is unethical and illegal. The CEO supports this type of behavior 100%. This organization claims to support and care about the veterans and veteran families they do business with but trust me when I say they only care about PR and your money. Go to Navy Federal Credit Union or Pentagon Federal to do your business. You will not regret it. Just take the time to research USAA and read all of the NEGATIVE REVIEWS that USAA has all over the Internet. The BBB gives USAA an A+ rating when there are over 88% negative complaints out of 100% total complaints against USAA. On USAA's own website they block people who complain or review them negatively. The representatives will actually threaten you if you do so and refer you to USAA policies they do not allow for it. SERIOUSLY. Take your business elsewhere. USAA needs to be investigated and shut down completely!
Hi I read your complaint regarding USAA's dishonesty and I agree with you one hundred percent they have done me tremendous Injustice after having them for 6 years and giving them my new debit card number for deductions they said that I have to call them again so they wound Up canceling me and their explanation was absolutely ridiculous so they said they're can not reinstate me but they can give me a new policy which is about double the amount and I'm premium including a down payment. I too thought they would be honoring and respecting veterans however I think they honor their own Pockets instead. I have a claim that was partially paid for from a not at fault accident and this is what they told me and they reported it differently and they only pay partial of that claim when they said they would do a supplement and pay the rest it has been now about 10 months and I still have not replied or even done anything. They are definitely not trustworthy and overpriced and dishonest of what they did period and shame on the Better Business Bureau for giving them a Triple A rating. I hope many people read all the complaints that I have just read and they all and drop back company and not help them line their own pockets.
I am a disabled VETERAN and senior citizen,who is very concerned about the recent inapt treat I received during a call today.
I expected superior customer service.
I received nothing that was remotely similar to courteous service.
I called to ask why my record of NO ACCIDENTS OR CLAIMS caused a SUDDEN increase in my policy.
He stated "because you had a hurricane in your state EVERYONE has received an INCREASE".
I asked if he could help me with new charges in several sections. He instead felt the need to let me know that he is a policyholder with another company and my rates are better with USAA.
I was advised to go online if I needed farther help. Although, I began to read sections of the policy he continually interrupted me with comments like " I would have to look up the section you are talking about" or you can find that on the INTERNET. R E A L L Y?
I left the STATE FARM to come to the company that makes VETERANS AND THEIR FAMILIES T O P PRIORITY.
Clearly that has not been my experience.
@usaa is hiring for a position that matches my skills. If I didn't have to feed my family, I would gladly work for free. #BestCompanyEver
@usaa USAA spends big money sponsoring a football team yet will not write homeowners policy its too risky we might make a claim ..LAME
@beeaboutmoney @usaa wow! That's a shocker they're the best bank in the country in my opinion!
Lost my debit card in Vegas and 15 minutes later I get a call from a rep telling me it's found. Thanks @USAA You're a lifesaver!! #bestever
Kudos to @usaa for making my lockout claim super easy & to Yellowstone park services for breaking into my car w/in 30 minutes of contact.
@usaa Nothing makes your day like getting a RT from USAA! #thanks
Major props to @USAA. I just scraped someone at backtoschool crazy parking lot and the insurance lady talked me down from self-loathing.