Information, reviews and public commentary for US companies

 

USAA

Rating
0.142857
Web
www.usaa.com
Related
United Services Automobile Association
Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone
(800) 365-8722
Twitter IDs
@usaa
General profile image

K Price - 24 d 17 h ago

0

I have been a member since 1990. I have been very loyal. I have both my home and autos insured with USAA. In the past, I have had an auto claim and it was handled in an acceptable fashion. Now, I have my first home owners claim and it has been a miserable and disappointing ordeal. USAA is even now, very dishonest with me. I have provided all information requested and it has been two months and I have no resolution towards rebuilding my kitchen. I call, email and post via the app all to no avail. I regret being so loyal to them and trusting them with my largest asset. They are showing no loyalty towards me.

General profile image

ed from nj - 38 d 12 h ago

0

usaa are the most dishonest,lying, unproffessional company. i have ever had to deal with. usaa for veterans(bullshit).they ..posted a 2.25% interest rate for new car finanicing . for people with excellent credit ratings. i have two credit scores w/credit karma. one is 794, the other for 793. they turned me down for the 2.24% because i had one issue in 2009, with citi bank. it was for products i never received. citi bank agreed to a settlement, problem solved. i am in my 60''s. have never been late or had any problems with my creditors. they said i have been approved for a loan at 3.6% apr. close to their online rates right! here is another usaa being there for vets. i am 100% disabled vet(). in 2009 usaa (the vet COmPANY,) turned me down for a life ins policy. the reason severe ptsd,hep c,anxiety, i served 13 months in nam. 75% of all vets who served in combat regions, have the same problems plus more health issues. does this sound like a company out to serve vets, or make big bucks. you decide.

General profile image

Anonymous - 44 d 17 h ago

0

USAA is not customer friendly. I was in an accident back in August 2016. I was assigned adjuster Ashley Todd ext 44372. I have called her over 30 times since she was assigned to me. I finally got in touch with December 15th 2016. When I talked to her she said she would call me the following week to discuss my claim, bills, settlement. She failed to do so. Does anyone know her? It is sad that they would and she would treat their own USAA member like this.

General profile image

Gary A - 50 d ago

0

Coming from a person that taught customers service this place SUCKS !! Lie after lie after lie!! So now I get verbal with MY PERSONAL OPIINION and slam the hell out of these people.

Let it be known they can not be trusted to do their jobs correctly and properly without lying to people. They are very incompetent and not too intelligent seeming. Too many phrases that mean the next word out their mouth has a 90%chance of being a lie.

Be very careful when dealing with this company. Seems they are turning into just another money grabbing corporation

General profile image

DETRA BURSE - 79 d 28 m ago

0

I have been a member with USAA for the pat 2 to 3 years, I was just recently in a car accident and worse than the accident the unprofessionalism I have had to deal with concerning this company is appalling. For over a week I have been trying to talk to a manager and/or a supervisor, and all I have gotten is the run around and excuses. I am filing criminal charges against the girl that rear ended me and in my opinion USAA should be included in the criminal charges as well. To have been in an accident but to feel worse about my X-insurance company than I do about the actual car accident says a lot about your organization. My husband is former Military and I begged him to get with your organization BIG MISTAKE on my part. I work for the Military and I see thousands of soldiers a year and have referred hundreds of active soldiers and or veterans to your very organization that will no longer happen as I will no longer be affiliated with your organization myself. It is more than apparent my business isn't important or valued with this organization.

General profile image

USAAistheworst - 64 d 19 h ago

0

You're ABSOLUTELY right about USAA! They treat us like dogs!

General profile image

Roy - 94 d 16 h ago

1

I am a disabled VETERAN and senior citizen,who is very concerned about the recent inapt treat I received during a call today.

I expected superior customer service.

I received nothing that was remotely similar to courteous service.

I called to ask why my record of NO ACCIDENTS OR CLAIMS caused a SUDDEN increase in my policy.

He stated "because you had a hurricane in your state EVERYONE has received an INCREASE".

I asked if he could help me with new charges in several sections. He instead felt the need to let me know that he is a policyholder with another company and my rates are better with USAA.

I was advised to go online if I needed farther help. Although, I began to read sections of the policy he continually interrupted me with comments like " I would have to look up the section you are talking about" or you can find that on the INTERNET. R E A L L Y?

I left the STATE FARM to come to the company that makes VETERANS AND THEIR FAMILIES T O P PRIORITY.

OPPS

Clearly that has not been my experience.

Personalized image

LaurenHug - 4 y 188 d ago

@TrinnieSchley I love that you work at @usaa! Such a great company! :)

Personalized image

smbylr - 4 y 188 d ago

@usaa is hiring for a position that matches my skills. If I didn't have to feed my family, I would gladly work for free. #BestCompanyEver

Personalized image

TonyaUpdegraff - 4 y 188 d ago

@usaa USAA spends big money sponsoring a football team yet will not write homeowners policy its too risky we might make a claim ..LAME

Personalized image

imob82 - 4 y 188 d ago

@beeaboutmoney @usaa wow! That's a shocker they're the best bank in the country in my opinion!

Personalized image

Nelson_Manndela - 4 y 188 d ago

Lost my debit card in Vegas and 15 minutes later I get a call from a rep telling me it's found. Thanks @USAA You're a lifesaver!! #bestever

Personalized image

illyrias - 4 y 188 d ago

Kudos to @usaa for making my lockout claim super easy & to Yellowstone park services for breaking into my car w/in 30 minutes of contact.

Personalized image

Speakes_usaa - 4 y 188 d ago

@usaa Nothing makes your day like getting a RT from USAA! #thanks

Personalized image

SeagullFountain - 4 y 189 d ago

Major props to @USAA. I just scraped someone at backtoschool crazy parking lot and the insurance lady talked me down from self-loathing.

Personalized image

hammackj - 4 y 189 d ago

@usaa Could all remove the banners from the accounts page. You are wasting my screen space.

Other Reviews & Comments

Amazon
crazy they are all ugly cunts and they love to fuck you.

Dollar General
not important I don't know how you can hire people as your employees and  ... 

Nordstrom, Inc.
New Age of Power They have lost their way. So they will be punished for thei ... 

Outback Steakhouse
Joanne Yount My husband and I went for a belated Valentine's dinner at t ... 

American Airlines
Vennessa Miller I am soooooo disappointed in American Airline I booked my f ... 

Pep Boys
Dee Just left pepboys I went for an oil change paid 125$ I aske ... 

Fox News Network, LLC
Republican 2 continued But until this past year, we only had their word against Mc ... 

Autozone
Anonymous I went to your Written Washington store off of Rainier Aven ... 

AppleBee's
Someone who cares Me and My Family went to Applebee's in Farmville Virginia.  ... 

McDonald's Corporation
Keahi To whom it may concern we went to your Waimanalo establishm ... 

Cheddars
Don Sarvey I am filing a report. At 10:30 pm I took my wife out for di ... 

AT&T
Joey Your service sucks

MetroPCS Communications, Inc.
Anonymous omnres komnre womnmres komes gomne fonnbe

Rooms To Go
Pam A. Rtg has terrible customer service. Still waiting for my cal ... 

T-Mobile USA, Inc.
MR. DETROIT MOTHER FUCK T-MOBILE THEY ARE A BUNCH OF CROOKS CAUGHT THE  ... 

Avis Rent A Car
Lynn Wish I would have read these posts before! I just got scamm ... 

DHL Express (USA), Inc.
Take it from me I come from long island ny ALL of the managers are useless. ... 

TGI Friday's
Gulfport never eat there.... Crossroads location Went to a location here in Gulfport crossroads Parkway. Ver ... 

Enterprise Holdings, Inc.
Michele Knight FRUSTRATED!!!! New policy is BS! Retyrning cutomers should  ... 

Food Network
Anonymous What ever happen to watching a chef cook a meal. There was  ... 

Lg Electronics USA
B. Plafker Please let me know if you are setting a class action law su ... 

Panera Bread
Anonymous I second everything you said about this deceiving promotion ... 

Lg Electronics Alabama Inc
Bonnie Michaels The WORST customer service ever. I have a brand new LG Blue ... 

Great Clips, Inc.
Scott My family and I used great clips when we lived in Marion Nc ... 

The Sherwin-Williams Company, Inc.
Anonymous Absolutely the worst flooring store in Indiana is on Raymon ... 

Denny's
azbob I would like to take the time to commend the best Dennys an ... 

The TJX Companies, Inc.
Randy My daughter works at Queensbury store #0669. She was asked  ... 

Rent a Center
#Lorcat0516 The only contact I have ever had with these people is as a  ... 

Hibbett Sports
Jo The store in Clinton Mo. has an employee & manager , wh ... 

QVC, Inc.
Karen First QVC took away program guide and you called customer s ... 

Discount Tire
Anonymous I wanted to let you know what wonderful staff you have at y ... 

Circle K Stores Inc
David f . Mcakinley I own a small business in Salem Indiana and purchase all my ... 

Groupon, Inc.
Terri L Terrell Emergency Obviously there is a problem with Groupon keep track of the ... 

7-Eleven, Inc.
Mr Lee Still they continue to hang up the phone, every time I ask  ... 

J. C. Penney Corporation, Inc.
yesIsaidit lmfaooooooooooooooooooooooooooooo only in IOWA

Belk Incorporated
SMH I would love for someone to contact me regarding the North  ... 

Dish Network
Anonymous Legal

Costco
A working person Please bring back the BLACK Kirkland men's jeans to Costco. ... 

Victoria's Secret Stores, Inc.
Very Unhappy Customer Very unhappy customer....I have 3 angel rewards that I woul ... 

America's Car-Mart Inc
Happy Consumer Car Mart of Harrison, AR used to have a bad rap. But they h ... 

Albertson's LLC
Anonymous What on earth is going on with your Rainbow/Charleston loca ... 

Barnes & Noble
Shakira That's because at corporate. They could care less. They are ... 

Cox Communications, Inc.
j I have been a Cox customer for 24 years, but that is going  ... 

Geico Corporation
Alicia Butler Add me to the class action list, thanks Alicia Butler

Church's Chicken
sarah walker yes hay i am one of the employee who use to work at your st ... 

Greyhound Lines, Inc.
Jennier P Fuck Greyhound.They are full of bullshit..i have been waiti ... 

Petsmart
Annoyed I have been waiting on a reply from corporate for. Month no ... 

Spirit Airlines
Anonymous Spirit is the worst airline in the world!!! You might think ... 

Dillard's Inc
American Just read that Nordstrom earnings and sales are down 3% in  ... 

ADT Security Services, Inc
Cindy L Thompson I would love to join that class action lawsuit. Everything  ... 

Placeholder advertisement