Information, reviews and public commentary for US companies



United Services Automobile Association
9800 Fredericksburg Road
San Antonio, TX
(800) 365-8722
Twitter IDs
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N Morris - 23 d 10 h ago


Thank you for pulling your ads from Sean Hannity's show. His lying and spreading of conspiracy theories is reprehensible. I've been a customer, second generation, for almost 30 years and this action reaffirms my trust in USAA. Thank you for doing the right thing!

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tj - 21 d 13 h ago


N Hannity does not spread conspiracy theories. That is the job of the alt-left socialist

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SM - 6 d 12 h ago

You should of NEVER trusted anything that is said on NO FACTS FOX NEWS!!! Sean Hannity is an ASS*****!!!

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USAF Vet - 14 h 33 m ago


Sean Hannity is the least believable individual in the face of the earth.. well second only to Donnie. Are you tired of winning yet?

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Jeremy - 10 d 19 h ago


Have been a USAA member since 2004. I have never had a more frustrating experience than one I am going through right now. A fraudulent authorization is on my bank account for $300, USAA is telling me that they have to let the transaction post to the account before they can refund any money, which at that point would turn it into a successful robbery. They refuse to simply stop the authorization from posting and credit the $ back to the account.

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Scott - 17 d 17 h ago


The most rude, incompetent misleading, unethical , liars I have ever dealt with, I will NO longer do businesses with them nor would i ever recommend anyone else to do business with USAA.

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Jill - 13 d 13 h ago


Dealt with your company after your client totaled out our car. We were treated shabbily even after the police report was available. Sad that I had to fight to be heard over the course of 2 months. Disappointing!

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Edwin Rivera - 17 d 13 h ago


Member since 2009, I have the worst experience dealing with the insurance department. The Insurance Rep. on the roll of renewing my policy just recently never explained to me the fact that my policy renewal will be shorter so from 6 installments as usual the one will got down to 5....Wow....!!! After trying to explain to the insurance department what happened they transferred my call to the billing department and sadly I heard what I was not expecting to hear, they said there is nothing they can do at the moment, you must have to continue with this policy until you reach the renewal period again and then we can see what the system does". So now we make agreements with people and the systems do whatever they want, incredible uhh!!!.With that been said my regular installment went up almost $50.00 more monthly. Even when I ask about if everything will remain free of hidden fees or some last minute adjustments the Insurance Rep. just told me, everything will come up the way I told you, but at the end of the day, listen to this,,not one , not two, three different representatives from both departments involved started blaming each other for not sharing with me the fact of the increasing dollar amount of the future payments because of the changes taking place on my policy renewal. It's really sad that CSR's just do business worried about their numbers and completely forget about the customers financial needs. Those $50.00 are not just $50.00, those fifty dollars are a shortage on my budget for my family and nobody has the right to play with the financial stability of a family today days. So this question goes to you USAA Insurance CSR ...can you afford a fifty dollars more on your policy having just because a system did it,,,not you???? Looking forward to close and cancel the policy. Getting a new policy from a source that can show more honesty coming from some employees and responsibility coming from your immediate supervisors when giving the wrong info to their customers in general and disabled veterans like me.

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Pathetic service - 19 d 18 h ago


My wife and I used our USAA credit card to buy foreign currency with AAA. Unbeknownst to us, this was a cash advance, for which we were charged a fee. USAA would not entertain any relief on this. To add insult to injury, they began charging us daily interest on the cash advance, and when we call to ask we were told we should have read the credit card agreement, too bad, so sad. Seriously, read through the agreement for some small codicil? Bottom line we have 2 cars, a house, and substantial amount in a USAA account, and we pay off our credit card every month without fail. USAA is losing a customer over $4.45. Pathetic.

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Missy - 20 d 12 h ago

My husband has been a USAA member for many years and we both want to THANK USAA FOR RETURNING to the Sean Hannity show! It was the right thing to do and took courage in the face of close minded people. So thank you...and stand strong!

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Brent - 23 d 4 h ago


Thank you for pulling your ads on Hannity's show. I'm sure this was not an easy decision for you because as a business you need to stay above the fray. With time people will realize that this is not a political decision, but instead an honesty in journalism decision. You are on the right side of history. I have been a member for over 25 years and my family for over 50. We support your decision.

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tj - 21 d 13 h ago


Brent My family also has been a member for over 50 years and we VERY strongly support the decision to reinstate the ads

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milfam - 23 d ago


I just read you are no longer pulling your ads from Sean Hannity. I'm very disappointed that you have chosen to support a divisive and hurtful television personality over doing the right thing. It's not about being liberal or conservative. It's about honesty and supporting commercial personalities that are healthy and trustworthy - something I believe the USAA is or was. Although I won't drop you, because I do love your services and we are military family living overseas. I realize that your brand is a brand I no admire for doing the right thing or being a leader in our community. Yow cowed to a bully and his followers.

When will his words be hurtful and dishonest enough for you?

Disappointed to lose a leader.

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tj - 21 d 13 h ago


milfam Sean Hannity on NOT divisive or hurtful toward those who support a free America...only those who wish socialist slavery find offense.

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ccc - 21 d 20 h ago


fully support your decision! we are members, since are our families.

thank you for the decency you show.,

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Anna - 22 d 15 h ago

Calls to pull ads from the toxic Sean Hannity show have nothing to do with suppressing First Amendment rights (though as a matter of interest, media is afforded far less protection under the First Amendment than anyone else). This is about Sean Hannity peddling a completely unfounded conspiracy story that has been RETRACTED by FoxNews. The Seth Rich family issued a Cease & Desist order and yet Hannity continues to promulgate falsehoods. Hannity has crossed the line with False Statements of Fact. A brand with as much integrity as @USAA should NOT be supporting this show!

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Carol - 22 d 17 h ago

I hope you will continue to support the Sean Hannity Show. Leftist Progressive groups, such as Media Matters and other George Soros funded organizations have been targeting those with conservative viewpoints and eliminating them from the public arena. What is happening to the First Amendment? Please stand up for the right to speak freely in our society.

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fredlave - 23 d 5 h ago


I'm very disappointed with USAA for pulling your ads from Sean Hannity's program. You made a very bad mistake and I'm sure you have heard this from many members. I never expected USAA would support abridging anyone's free speech. Isn't free speech what we fought for? I feel I can never trust USAA to do the right thing again. Note: You lost two stars of my previous five star rating.

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Anonymous - 23 d 10 h ago

Been with usaa for thirty years but will drop you like a hot rock if you are becoming liberal wimps.

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David - 23 d 13 h ago

For a corporation that supports the military and their family members you hide your unAmerican point of view quite well. That is until Sean Hannity supports the military and America. You fail to show "a decent respect to the opinions of" others (from Declaration of Independence), thus my family "should declare the causes which impel" us to separation from our membership of 40 plus years in USAA to another insurance company who understands that "we hold these truths to be self-evident." USAA has no respect for America and the men and women who support America's foundation. Since God Blesses America may God also bless USAA. And as a footnote, it was NOT a mistake that USAA advertised on the Sean Hannity's show as your insurance agents claim. My rating of USAA was 5 stars, may it continue.

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Maria - 23 d 16 h ago


Shame on you for not supporting freedom of speech and stopping sponsoring Sean Hannity's show. I have been a USAA client for 20 years. I won't any more unless you reverse your action.

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Danielle - 23 d 17 h ago


Thank you for pulling your ads from Sean Hannity's show. We have been USAA members for 20 plus years and continue to be impressed by the integrity of this company.

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Roswelll - 24 d 22 h ago


Thank you for pulling your ads from companies that spew hateful rhetoric. USAA represents the people of America who fight for our country. They risk their lives to protect our country's freedom and democracy. They leave family and friends behind and receive little in return. I commend our military and am grateful for what USAA does for each and every one of them. Thank you for standing up for decency and democracy.

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Real Veteran - 24 d 7 h ago


The previous 9 commenters came out suddenly and out of nowhere. Sorry, but all of your comments definitely look per-scripted. 2 questions: 1) are you all even real members and 2) how much did the DNC and former Nazi collaborator George Soros pay you? Just coming from someone who can smell BS when he sees it.

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Kathy Johnson - 24 d 7 h ago


I have been a USAA member since I started driving in 1968. Thank you for pulling your advertising from the Sean Hannity program. I appreciate your stand for honesty and integrity!

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