Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1.3687
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
General profile image

Brian Baxter - 11 d 4 h ago

4

(SPAM)

General profile image

oka - 8 d 5 h ago

2

Verizon has been giving me the run around I am being charged for disconnection fee and nothing was connected I had a house fire last year had to pay to keep my service suspended and on top of that when I wanted to get it back on they gave me the run around and wanted to charged high price so I canceled the whole thing somebody please help me Pittsburgh

General profile image

Hawaye - 4 d 13 h ago

3

Nobody will lift this cash only status from my account. I did NOT authorize "Any of this" to transpire! I have been dealing with Verizon reps now for about a month & on the phone for several hours. & several hours at a time. We are talking 5 to 7 on up hours at a time. Someone had placed my account on a Cash only basis due to the bounced check payments. No shit that they bounced! I did NOT authorize any of them to even be done!

General profile image

Ricky - 1 d 8 h ago

Sounds like you need to submit that fraud .. Verizon doesn't automatically authorize payments that the customer didnt set up. Main reason you have to enroll . That cash only will be on there 6 months

General profile image

Ricky - 1 d 8 h ago

That's asurion's issue not Verizon. I would never send my computer.

General profile image

Anonymous - 8 d ago

(SPAM)

General profile image

Hawaye - 4 d 13 h ago

Nobody will lift this cash only status from my account. I just charged to my account 4 days ago, yet they tell me that the cash only status was placed on the account on the 6th. I charged to the account on the 12th. So obviously there bullshitting me all over the place. did NOT authorize "Any of this" to transpire! I have been dealing with Verizon reps now for about a month & on the phone for several hours. & several hours at a time. We are talking 5 to 7 on up hours at a time. Someone had placed my account on a Cash only basis due to the bounced check payments. No shit that they bounced! I did NOT authorize any of them to even be done!

General profile image

Anonymous - 4 d 8 h ago

medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with how I was immediately handled by your staff - absolutely first rate peop got off the off the phone with one your excellent supervisors who immediately realized that I had a valid medical reason for delaying my trip 48 hours due to sudden and severe back spasm that is preventing me from standing, or walking. She was extremely sympathetic and kind and I will tell you that AA remains my absolute favorite and principle Airlines. I am so impressed with . . = = = = - =- =- =-= -=- =-

General profile image

Brian Baxter - 11 d 4 h ago

4

(SPAM)

General profile image

Hawaye - 4 d 13 h ago

3

Nobody will lift this cash only status from my account. I did NOT authorize "Any of this" to transpire! I have been dealing with Verizon reps now for about a month & on the phone for several hours. & several hours at a time. We are talking 5 to 7 on up hours at a time. Someone had placed my account on a Cash did NOT authorize "Any of this" to transpire! I have been dealing with Verizon reps now for about a month & on the phone for several hours. & several hours at a time. We are talking 5 to 7 on up hours at a time. Someone had placed my account on a Cash only basis due to the bounced check payments. No shit that they bounced! I did NOT authorize any of them to even be done! e!

General profile image

Anonymous - 8 d ago

(SPAM)

General profile image

Anonymous - 6 d 6 h ago

Hello ! Did you got an upper new model ? If not please call them to the fraud department back in first then call me at this no(hidden) doing a 3way conference call for me to listen in you telling them what's going on with your computer. And to see what we can help you better on get what you need on your device . Sir are mad'am please. Thanks for being a part of verizon.

General profile image

Hawaye - 4 d 13 h ago

2

Nobody will lift this cash only status from my account. I just charged to my account 4 days ago, yet they tell me that the cash only status was placed on the account on the 6th. I charged to the account on the 12th. So obviously there bullshitting me all over the place.

General profile image

Toneen Williams - 8 d 5 h ago

0

Verizon has been giving me the run around I am being charged for disconnection fee and nothing was connected I had a house fire last year had to pay to keep my service suspended and on top of that when I wanted to get it back on they gave me the run around and wanted to charged high price so I canceled the whole thing somebody please help me Pittsburgh PA

General profile image

Brian Baxter - 14 d 5 h ago

0

I purchased protection plan for all my smart devices in my home. I sent my new 2018 HP Laptop to ausron for repair. They send me a 20 year old model which was not mine. I have been on the phone with both verizon and ausoron about this issue. I have been called a lair and no one will give me a straight answer. I have class in two weeks. I need my laptop for classes. I need this computer or it repalced immediately. My Phone number is (hidden) look into my file and see that I am telling you the truth. Not like your employees or asurons employees.

General profile image

Sherrie - 29 d 4 h ago

0

I have a company account with Verizon, :( I had my computer hacked, to where they got into my Verizon account. Then somehow they had used my Banking information to pay up my back balance to order up 10 or 11 New iPhone 11 max pro phones.... I did NOT authorize "Any of this" to transpire! I have been dealing with Verizon reps now for about a month & on the phone for several hours. & several hours at a time. We are talking 5 to 7 on up hours at a time. Someone had placed my account on a Cash only basis due to the bounced check payments. No shit that they bounced! I did NOT authorize any of them to even be done! No matter What I seem to say, explain, or how calm or upset I seem to get. Nobody will lift this cash only status from my account. I just charged to my account 4 days ago, yet they tell me that the cash only status was placed on the account on the 6th. I charged to the account on the 12th. So obviously there bullshitting me all over the place. Then they send me a bill for 120k for the phones. Tell me that it is NOT a fraud case & that I am responsible for the phones. Oh My God!< I just want to flip out on someone at this point. I am not in the process of hiring a lawyer, & getting in touch with media & the FBI, & police.

General profile image

Anonymous - 31 d 5 h ago

1

It is obvious by the reviews and less than a 2 star rating that Verizon just does care about their customers. Verizon is just not the same anymore. A guy in financial services just hung up on me and I have been on the phone now over an hours. I have always used Verizon but am looking at other options but they think they are invincible. So did Sears and Roebuck and Montgomery Wards. Now they are either gone or in bankruptcy.

General profile image

Poja - 31 d 19 h ago

0

Hello Sir/Madam,

I want to bring to your notice about an issue and loss I had to go through for just porting my number from T-Mobile to Verizon.

On 30th November I went to Verizon Authorized retailer TCC (320 PA-315 Suite 260, Pittston, PA 18640) to avail the iPhone 11 pro-Max offer. Initially, everything was good the Verizon agent successfully ported my number from T-mobile to Version and the issue occurred when it comes to providing new iPhone 11 pro offer. Ryan(Agent) just simply told me sorry we can't provide you with this offer at the moment there is problem with the system and I'm trying to fix it, then after an hour he spoke to his manager and came back saying that there is a hold on this account and the hold is from fraud department and asked me to wait 48 hours.He activated my number which was ported earlier from T Mobile to the version number and the number was working fine. I called the verizon fraud department number to check for any hold on my account and they confirmed there is no such hold on my account. I was in store and informed the same to Ryan( person helping us in store). Now, Ryan again speaks to his manager and they were struggling to give any explanation as there is no such hold my account. The manager(district manager) promised us to provide us with the offer after 48 hours of the hold period.I just left the store by trusting her. After a few hours exactly around 8 pm my version network turned 'No Service'. We tried reaching customer service and fraud service no one responded. I called the store on Dec 2nd to escalate the issue but both Ryan and manger are not available at the store. On Dec 4th I have been to the store to check for the issue then I came to know that my account was cancelled from Verizon and the reason they mentioned: "fraud team has identified this as fraud and then cancelled the account". I asked them for the details on concluded this as fraud but they refused to give any details.

Now, I lost my number which I was using from past 5 years. No other service provider can port the number as Verizon fraud department has just cancelled the account without any intimation or notice.I had a hard inquire on my credit from Verizon with taking any mobile or line.

I want my number back. All my benefits, relations, important contacts and business is associated with that number. If you are not able to resolve it at the earliest I will have to take legal path to fix this.

Thanks,Poornima

General profile image

Lowell McAdam/CEO - 37 d ago

0

*****"To a Jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940...f74

Flagged for review. 
General profile image

angela - 37 d 8 h ago

0

i purchase a new iphone 11 from a store on Sept.28,2019 .Switched my old iphone for the promotion switchsept200 .I have called several times and spoke to different people issue not resolve . only a recording from the promotion department . i was told it will take 30 days before i received this promotion .

General profile image

Lowell McAdam/CEO - 37 d 10 h ago

0

*****"To a jew, there is only one thing of value: money.

How he gets it.... makes no difference."

- The Eternal Jew, 1940....f14

Flagged for review. 
General profile image

Jan - 38 d 46 s ago

4

I just had to write to let you know how much I love your commercial with Samsung. Chewie dog & Vader cat has to be one of my favorite commercials of the year! KUDOS!!!

General profile image

Anonymous - 40 d ago

Just needed to thank two stellar employees from customer support... Ryan and Nick were able to fix my problem efficiently and were very professional. This is the first time we have ever had great customer support... is there no way to write to their managers to thank them and give them credit for a job well done? Thank you. Rosanne Stachecki

General profile image

Robert Clem - 40 d ago

0

I bought a phone at the dollar store and it didn't work right so I took it back but they wouldn't give my money back said they just sold them and they didn't take back returns I paid 112 dollars with a 30 dollar card but the phone was around 89 dollars but if they can't give my money back then they don't need to be selling them I thought u stand behind the product u sell people so what am I suppose to do with it now it wouldn't pick up no signal at all I always owned one if your phones for years can u give me some advice on getting my money back they wasn't even friendly when I took it back to them I need someone one to help me with the situation or I'm out that money and I bought another phone of yours and it works good what can I do about this that phone didn't work at all it had problems with it so if u could read this and text me back with a answer soon thanks Robert clem

General profile image

Anonymous - 41 d ago

0

He was kind and listened to everything I had to say, without being rude or short with me! He took care of my issues! Other then waiting almost 20 to get someone on the line, on a Sunday, he was great! I understand him and he was nice to talk to.

Y'all should evaluate how you out source your company dealing with claims! They were horrible!!! That's why we dropped all our insurance with y'all. Sure that doesn't even mean a thing to Verizon, but seriously get yourself together!!

Y'all wanted me to pay a 100 dollar deductible on an SE phone, which has been paid off and not to mention the years we paid insurance for it!!! We paid for an SE 3xs over because of the 15 a month insurance!!!! Absolutely not ok! On our first ever CLAIM!!!!!Once we pay off my husbands phone, we are excited to drop y'all for good!!! We've been with y'all since you where fucking BellSouth! Shame on Verizon for treating loyal customers this way!!!! Shame!!! On top of this y'all are charging us for the iPad you told us in store, that would be free when my husband got his new phone! Well, of course it wasn't free! We've been paying for that and insurance on it!!! Y'all say what we want to hear then stick us with the bill and know way to make it right!!! I'm done being your hostage! I'm totally sharing my experience with all our friends and family, but y'all will continue to make your dollar bills, so who really cares about the ones who help you get your zillion dollar bills. We are NOBODY TO VERIZON!!!!!

Other Reviews & Comments

Public Storage
Sean I've been a customer of the location on 11625 Olympic for l ... 

Panera Bread
Pam sharp I am so upset. We came here Jan 19 at 3:00 for my daughters ... 

Family Dollar Stores, Inc.
Tj o'Neil I think that you over work your store managers , some work  ... 

LA Fitness
Concerned Customer Can corporate please do a "surprise visit" at the ... 

Domino's Pizza, Inc.
Janice Williams My name is Janice Williams, I live in Oklahoma City, Oklaho ... 

BP Oil
Harold L Berk Pay a week early or they charge you $35.36! I will cancel m ... 

T-Mobile USA, Inc.
Jan King 5 star service was given to me at Milford Michigan store by ... 

Amazon
Camp was an employee for one of your fulfillment centers and lef ... 

Starbucks
Anonymous It's 4:24 PM on Saturday, January 18, 2020. We're at the St ... 

Rooms To Go
JK Very bad customer service. Dining furniture is not of good  ... 

AT&T
Anonymous You are 100% correct and I've had the same issues. They hav ... 

eBay, Inc.
Anonymous HELLO! I want to file criminal activity on ebay correctly w ... 

The Home Depot, Inc.
Mindee M. I will never shop at home depot again!!!! I have spent 1000 ... 

Rite Aid
Dave you rite aid in blaine sucks

Burger King Worldwide Inc
Andrea I stopped by the BK at 16878 Foothill Blvd. Fontana and wen ... 

J. C. Penney Corporation, Inc.
Ron Ingalls This is in line to be handled to your complete satisfaction ... 

Ashley Furniture
Anonymous This is the worst company EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ... 

Barnes & Noble
Respect for our country Just learned Barnes and Noble is selling books displaying o ... 

MetroPCS Communications, Inc.
John Wiley Tate I am very very very very very unhappy with customer service ... 

American Home Shield
ma duke I have read your complaints, I do understand and I sympothi ... 

Lowe's
Shannon my dishwasher is burning up and I was guaranteed a return c ... 

LA-Z-Boy
CO ^^similar experience. Never again.

Best Buy
jje1964 Ordered what I thought was brand new AirPods pros. Delivere ... 

Thriftway Foods
Very annoyed. What has happened? Have all the milk cows went on strike,or ... 

ESPN, Inc.
Anonymous Your phone app. Sucks. I can't watch fuckin anything withou ... 

Macy's
Luis I have been shopping Macy's for years. Since I loved in the ... 

Cablevision Systems Corporation
Neil the most horrible commercial service can never get anyone o ... 

Instacart
DeWana I am so mad, i just started with the compan y 3 months ago  ... 

Dell Computer
John Wheeler I purchased a new Alienware 51M in March 2019 that I receiv ... 

Food Network
Julie Yeah, Sunny's a mess. Jeff too!

Petsmart
tina the new manager at the goldsboro nc area is rude to alot of ... 

Facebook
Degarland mlo i want to make sure what is this i hadn't see before , this ... 

Costco
MARIA-- PHOTO DEPT. NANUET N.Y. MY NAME IS RICHARD J.MEROLA. I WENT TO THE COSTCO LOCATED I ... 

Google Inc.
Danielle I am trying to get in touch with a member of Google via e-m ... 

Groupon, Inc.
Spa Groupon used to have excellent customer service. Now when d ... 

Dish Network
Doby Are you sleeping at night Joe Clayton, CEO of Dish. Do you  ... 

ADT Security Services, Inc
Cherry My worst nightmare . Terrible service from top to bottom. T ... 

Dollar General
Anonymous At the store in L'Anse Mi the workers park their vehicles i ... 

Southwest Airlines Co.
swanny My son is active military, however SouthWest will only allo ... 

American Airlines
Lipa I just got off the off the phone with one your excellent su ... 

Target
Joshua P I hand delivered my bill and payment (check) to Target, Gra ... 

Dillard's Inc
Anonymous TSA agents going through luggage and stealing items and mon ... 

Delta Air Lines
EVE T Delta Airlines employees in Montego Bay Jamaica are falsely ... 

Kroger
Don johns Texas on Dowlen Rd. It is disorganized and the staff are ve ... 

JetBlue Airways
Aicee L you denied my disabled sister a wheelchair and she ended up ... 

AOL
Aunt louise I have an account that I have had for 6 years. There are pi ... 

Fox News Network, LLC
For anonymous Thanks for your information.

Netflix
Anonymous that im still owed 138.50 for my lost item and that ebay's  ... 

Staples
Barbara Morris The purpose of this review is to highlight the outstanding  ... 

Apple Computer
GMC We got 6 rejections for ridiculous reasons when we wanted t ...