Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
2.166667
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
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Laurie - 58 d 27 m ago

0

I enquired about getting service for myself & brother an his gf. But after hearing prices I bought brother & his gf phones left without buying one for me or service.

Following month I changed my mind went to get the service for the place I moved I couldn't get internet. When I went to sign up I was informed I had an account with my brothers gf.

The man a month before when I went to enquire signed me up for service without my knowledge. I informed the verizon workers if I'm to sign up I want my own account starting today; that It was identity theft of verizon employee who signed me up for service not myself.

I was assured this would be corrected by first bill time. Only had to wait until the 29 of December. What it turned out to be was I was billed for a month bill before a month of my signing up on the 12 of December. I would go to office were (I agreed to be a customer) argue on my phone for over 3 hours each time. To having to go to office were I went with brothers gf. Paying phone off & service. Telling them to cancel my contract paying that. To now being harassed for more money for service I paid & cancelled.

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Brendan Curry (very happy customer) - 77 d 16 h ago

5

Thank you so much for your amazing service and free upgrade to unlimited data. You people replaced my phone for free when it came shipped in with an broken microphone! Please contact me at (hidden) or (hidden) about a free down grade to a iPhone6 Plus!!

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BrianW - 85 d 16 h ago

1

The big scam & slam company! They rob you of your money & don't rectify problems. They over charged & screwed me over $1800.00 on a contract W/ equipment I didn't get, & access charges & insurance on false accounts. Contract is over, see you later, licensed to job & pillage people. They make Billions & working guy gets screwed!

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Pease contribute at Stelle Guzman Foundation...Bank of America # 0750769998 - 153 d ago

5

Please contact my Stelle Guzman Foundation via email (hidden)...I need Contributors for funds. Please add my Foundation in your contribution list.

My adress is 228 E. Maitland St., Ontario, CA91761

My Cell number is (hidden)

Please contact my Foundation.

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carol - 1 y 195 d ago

1

Don't know how active this site is. Been a customer since 1998. Trying desperately to get the name, email address and or phone number of the highest ranking person in customer Loyalty Dept. Have called this phone number repeatedly to no avail. Will try a few more times. Happy Holidays to those businesses who appreciate their customers. Although Verizon personnel, customer service reps, techs, etc. (with the exception of the 'Loyalty Dept. Executives?' who must be low level and refuse to give me their 'Seniors' names) are for the most part, polite and do try to do their jobs, clearly something at a higher level is not right. As a Former High Level Executive I understand that some Managers in a Dept. such as "Loyalty" will assume that someone like me will go away because they fear that in some way their jobs are on the line...so many people have tried to assist me at Verizon, but this 'blocking' of up the ladder is very bad business ultimately, especially with the Market as Competitive as it is. Gaining new customers is critical naturally, but keeping Customers is important too. Pleasant Service, helpful Techs, sometimes aren't enough when you have years worth of confusion that SHOULD at a minimum be explainable and ultimately fixed!

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ASweet - 4 y 301 d ago

1

Most cell phone providers have a reputation as being difficult companies to work with. Verizon has certainly earned that reputation with me. Difficult to work with is being nice, it's more like pure hatred of me as a customer; at least that's what I felt every time I had to go into a Verizon store.

All the technical stuff works pretty well, the real problem I ran into was every time I had to go into one of their stores. They are constantly crowded with people who want answers to questions, and the staff never seems to have them. I went in once to try to get my phone unblocked for international travel. After waiting nearly 45 minutes, I was told that the best way to do that would be simply buy a better phone. Oh, they could do it, maybe, but it was just best to buy something new.

They only kept trying to sell me things, instead of answering my questions. And it seemed that the staff either didn't know what they were doing, or were just so intent on selling an making commissions that actually providing customer service wasn't something they were willing to do. Each time I have to go into a Verizon store, I dread the time I have to spend there.

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albertahr - 4 y 307 d ago

Hey @Verizon,@VerizonWireless: When are you going to get around to releasing Jelly Bean for your Galaxy Nexus owning customers?

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larryjg - 4 y 307 d ago

@VerizonWireless @Verizon If your not restricting or charging extra for facetime over cellular then I'm coming your way. Please advise?

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_MelissaGarcia - 4 y 307 d ago

RT @Aaron_G_Morales: @verizon @VerizonWireless the terrible customer service problem is getting out of hand

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_MelissaGarcia - 4 y 307 d ago

@Verizon @VerizonWireless Thanks for nothing. I hope Daniel Mead checks his inbox regularly.

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Aaron_G_Morales - 4 y 307 d ago

@verizon @VerizonWireless the terrible customer service problem is getting out of hand

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xforewarnedx - 4 y 308 d ago

My service has been utter crap for over a month now @verizon @verizonwireless

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JImmyflag11 - 4 y 308 d ago

@svhoffman @verizon @verizonwireless @samsungmobileus how's the sarah bones? She's mad!!!

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_MelissaGarcia - 4 y 308 d ago

RT @emwizzle: @Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

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emwizzle - 4 y 308 d ago

@Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

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