Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
2.333333
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
General profile image

Pease contribute at Stelle Guzman Foundation...Bank of America # 0750769998 - 35 d 5 h ago

5

Please contact my Stelle Guzman Foundation via email (hidden)...I need Contributors for funds. Please add my Foundation in your contribution list.

My adress is 228 E. Maitland St., Ontario, CA91761

My Cell number is (hidden)

Please contact my Foundation.

General profile image

carol - 1 y 78 d ago

1

Don't know how active this site is. Been a customer since 1998. Trying desperately to get the name, email address and or phone number of the highest ranking person in customer Loyalty Dept. Have called this phone number repeatedly to no avail. Will try a few more times. Happy Holidays to those businesses who appreciate their customers. Although Verizon personnel, customer service reps, techs, etc. (with the exception of the 'Loyalty Dept. Executives?' who must be low level and refuse to give me their 'Seniors' names) are for the most part, polite and do try to do their jobs, clearly something at a higher level is not right. As a Former High Level Executive I understand that some Managers in a Dept. such as "Loyalty" will assume that someone like me will go away because they fear that in some way their jobs are on the line...so many people have tried to assist me at Verizon, but this 'blocking' of up the ladder is very bad business ultimately, especially with the Market as Competitive as it is. Gaining new customers is critical naturally, but keeping Customers is important too. Pleasant Service, helpful Techs, sometimes aren't enough when you have years worth of confusion that SHOULD at a minimum be explainable and ultimately fixed!

General profile image

ASweet - 4 y 183 d ago

1

Most cell phone providers have a reputation as being difficult companies to work with. Verizon has certainly earned that reputation with me. Difficult to work with is being nice, it's more like pure hatred of me as a customer; at least that's what I felt every time I had to go into a Verizon store.

All the technical stuff works pretty well, the real problem I ran into was every time I had to go into one of their stores. They are constantly crowded with people who want answers to questions, and the staff never seems to have them. I went in once to try to get my phone unblocked for international travel. After waiting nearly 45 minutes, I was told that the best way to do that would be simply buy a better phone. Oh, they could do it, maybe, but it was just best to buy something new.

They only kept trying to sell me things, instead of answering my questions. And it seemed that the staff either didn't know what they were doing, or were just so intent on selling an making commissions that actually providing customer service wasn't something they were willing to do. Each time I have to go into a Verizon store, I dread the time I have to spend there.

Personalized image

albertahr - 4 y 189 d ago

Hey @Verizon,@VerizonWireless: When are you going to get around to releasing Jelly Bean for your Galaxy Nexus owning customers?

Personalized image

larryjg - 4 y 190 d ago

@VerizonWireless @Verizon If your not restricting or charging extra for facetime over cellular then I'm coming your way. Please advise?

Personalized image

_MelissaGarcia - 4 y 190 d ago

RT @Aaron_G_Morales: @verizon @VerizonWireless the terrible customer service problem is getting out of hand

Personalized image

_MelissaGarcia - 4 y 190 d ago

@Verizon @VerizonWireless Thanks for nothing. I hope Daniel Mead checks his inbox regularly.

Personalized image

Aaron_G_Morales - 4 y 190 d ago

@verizon @VerizonWireless the terrible customer service problem is getting out of hand

Personalized image

xforewarnedx - 4 y 190 d ago

My service has been utter crap for over a month now @verizon @verizonwireless

Personalized image

JImmyflag11 - 4 y 190 d ago

@svhoffman @verizon @verizonwireless @samsungmobileus how's the sarah bones? She's mad!!!

Personalized image

_MelissaGarcia - 4 y 190 d ago

RT @emwizzle: @Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

Personalized image

emwizzle - 4 y 190 d ago

@Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

Other Reviews & Comments

Fox News Network, LLC
Zeb CG......Well stated! The term traitor is universally accept ... 

Spirit Airlines
Ben 2/25/2017,

McDonald's Corporation
kay hebbard I had gone to your McDonald in harrodsburg ky Sunday mornin ... 

Dollar General
Peved I'm writing in regards to the Store #13835. I could not wai ... 

Costco
God Yvonne the brute,

J. C. Penney Corporation, Inc.
anonymous Please do not close JC Penny store in Watertown New York! W ... 

Michelin Tire Corp
Johnny Draco This is Gary Rhinegans CEO

Outback Steakhouse
Anonymous Mechanicsville, Va location is a joke. Waste of money.

AppleBee's
Sherry Taylor Hi I ate lunch at Applebees in Everrett was disappointed wi ... 

Autozone
Joe dayal Went to autozone at elk grove florin rd. Sacramento ca, 958 ... 

The TJX Companies, Inc.
Anonymous Hi, My name is Guadalupe Beltran I work for Marshall's In L ... 

Albertson's LLC
mark M store #6336 2/25/2017 9:25pm cashier brian k. I am a vetran ... 

Amazon
Unhappy customer, Canada I am not happy with the customer service I am receiving fro ... 

Forever 21
Jazelle Cantillo I experienced the worst service at forever 21 in garden sta ... 

Petsmart
Sam The east Hanover store manager TJ should be FIRED! I will n ... 

Dish Network
Sabrina I want to report to you Mr. Clayton that your corporation h ... 

AT&T
tuck I was going to write a complaint but from what other people ... 

Public Storage
Vitali I'm so disappointed, and so sad, what manager from 2500 w 6 ... 

24 Hour Fitness
Stelle Guzman Foundation Stelle Guzman Foundation...please contribute to my Foundati ... 

Greyhound Lines, Inc.
david worst people on earth they treat you like a terrorist....

TGI Friday's
Anonymous I have seen this done with my own eyes!! SMH

America's Car-Mart Inc
William Ferderer/ Debbie Tutsock Your people are sorry... My wife got hurt at work on Jan.25 ... 

Domino's Pizza, Inc.
DocSmith okay, not a complaint about the pizza, qualiy, speed, ruden ... 

Rent a Center
Kpike880@gmail.com Hello my name is Kelly I have been with the company for mor ... 

T-Mobile USA, Inc.
Caballero Customer service sucks

Safeway, Inc.
Nikki S The Minnesota Avenue SE Washington DC is the worst grocery  ... 

ADT Security Services, Inc
Vince Calderon Yesterday my renters, located at 3720 S. Oakhaven Street in ... 

Lg Electronics USA
Pissed off The worst company that I have ever dealt with. Liars and th ... 

P F Changs China Bistro Inc
Sam I'm writing this email concerning the very bad experience I ... 

Bloomingdale's Inc.
American That is your choice but why do you believe you have the rig ... 

Enterprise Holdings, Inc.
Anonymous I am disappointed in the Enterprise RENTAL in Broomfield, C ... 

BMW of North America, LLC
Foster Lipscomb Mr. Bernhard Kuhnt, I know you are not taking your post as  ... 

Amtrak
Malcolm Harris\Fay Harris I would like to know who came up with the idea of having cu ... 

Bank of America Corporation
pissed i have banked with hundreds of different banks over the las ... 

Days Inn Worldwide, Inc.
Anonymous My husband and I along with his sister stayed at a Days Inn ... 

Food Network
Charles King The Kitchen is ridiculous. They all scream, and two of them ... 

Arvest Bank-Bentonville
Sally Topping I am writing to say that this morning I visited the Arvest  ... 

Nordstrom, Inc.
Fair American To cancel Ivanka Trumps line as a political decision is unc ... 

Citizen's Bank
Pat Discourteous assistant manager at Nashua 1 Trefalger S. Ban ... 

Cricket Communications, Inc.
Anonymous Hi my name is Tiffany Bartlett I live in Lebanon Ohio. The  ... 

Belk Incorporated
Former Belk Customer I have been a long time Belk customer and cardholder..that  ... 

Placeholder advertisement