Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1.272727
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
General profile image

Former potential returning customer - 14 h ago

0

I was planning on returning to Verizon for my family's cell phone needs but discovered Verizon supports and sponsors the NFL, I will not be a returning customer.

General profile image

LROE - 35 d 4 h ago

0

Had Verizon for 10+ years at my company. This summer I switched to Comcast - rep.said service for 10 lines, internet and cable would be much less expensive. Basically sold me a good story! Comcast was worse than Verizon, if that's possible and service just as expensive and company just as inept. Went back to Verizon - what a mess. Office has 10 lines and internet. I had no telephones service for a week while they tried to install.. It took 3 technicians 5 days and overtime night, 2 supervisors and 1 inside IT guy to get service up and running. It was a nightmare. Since then I lose my dial tones on all 10 lines every other day. When I call into repairs I'm shuffled of from department to department. If I call before 9am, I'll get someone on the telephone BUT actual repair cannot come out until after 9am. Now I am an home heating oil company. Not having phone service at 5 am is not a great problem in July but in mid-January it's a very big problem when customers have no heat and can't get through. People panic. Being a business and what is considered a utility which is a necessity, there should be some Verizon emergency services for situations like these. I've been told that my call would take priority because of this -but not until after 9am when repair dept. starts work!! My bill averages $900.00 a month and this is what you get???

General profile image

AZreaLife - 3 d 36 s ago

3

Investigate going with Ooma or similar service using broadband. My small business doesn't have has many lines as your company, since I've moved most office personnel to work from home, however the savings has been significant. Hopefully someone at Verizon had the smarts to offer temporary call forwarding to a home phone or a couple of old cell phones you didn't through away. I do telecommunication sales for a number of companies, and these are very real options. Keep track of both days and duration of each outage during the bill cycle and get your credit plus tax and fees. Good Luck.

General profile image

Verna - 20 d 4 h ago

I am very angry with what is goin on with the football players not honoring our FLAG and ANTHEM I refuse to watch them. This country is why they make Millions of dollars. They needed to be boycotted until they change. My family fought and died for their right to protest which I do not care but not the way they are doing this. The last thing I have to say is: I LOVE GOD,MY COUNTRY AND THANK GOD FOR TRUMP

General profile image

A proud American - 8 d 16 h ago

I agree stop sponsoring the NFL or I will stop using Verizon. I will not accept disrespect for a flag my brother laid under for a brutal sport that is suppose to be entertainment.

General profile image

AZreaLive - 3 d 4 h ago

4

The protest has nothing to with not honoring the flag. One of our rights, as you mentioned, is to protest that's what a freedom many have fought and died to keep. The question you should ask is, why a segment of our country has been recorded shot and killed in disproportionate numbers with no inquiry from our Department of Justice. You comments essentially say, "They need to stay in their place, and entertain you. The fact they, their children, or someone in their family could be killed for no reason, by individuals paid to protect and serve is not important since they, the players, have been bought and paid for." Look at the cause, not the result.

General profile image

Manny - 3 d 17 h ago

1

20 years with Verizon and they still don't know how to treat loyal customers with 5 phones. Always get a different person when I call for the same issue (incorrect billing) and have to explain it all over again every month. You think the last person was going to fix it based on what they told you but when you get the next bill it just gets worse What is going on??? Not going to pay a cent until they fix the bill. They promise one thing but provide something else. VERY frustrated with Verizon. Will start looking into other carriers. Cell service is good but customer service - the pits.

General profile image

8028553987 - 6 d ago

0

Your customer service is a worthless piece of TRASH . They either lie or don't know what they are talking about. Ri

General profile image

Amy W - 7 d 22 h ago

1

I would like to speak with someone at Verizon. Either the CEO or general manager for installation complaints that I have.

General profile image

Anonymous - 8 d 31 m ago

I can't get anyone on the phone????

General profile image

Angie b - 10 d 16 h ago

0

sorriest service I have ever had

General profile image

Verizon customer - 18 d 8 h ago

0

If you don't get Odell Beckham off your advertising I will find another company. If his actions represent your company you should be ashamed and leave the USA.

Flagged for review. 
General profile image

Ray Duncan - 19 d 17 h ago

5

switched my service today because Verizon is a sponsor of the NFL and I will not spend my very hard earned money on a product or with a company that supports someone who openly insults MY American Flag and National Anthem. I was never a big football fan but I am no longer a Verizon fan for sure!!

General profile image

Edna Jakubowski - 19 d 18 h ago

0

Never in my 62 years have I been disrespected so much to the point of tears. I explained to Aashna that I had a voice disorder and to be patient. As we were on the phone for over 2 hours my voice became worse and I once again asked her to be patient. I was further humiliated when she spoke to a colleague about me. I told her she was rude and she told me needed to speak to some one who spoke better than I did. She had a very thick accent and was difficult to understand at times but never once did I ask to speak to someone whose native language was English. I told her that I have been with the company for 33 years and she was a rep who was supposed to help me not comment on my disability. My daughter came home and took over the call and called her out on her rude and Then she was as sweet as pie and the tech issue was resolved but my feelings were not because she never apologized. Verizon You need to teach empathy and compassion along with your other training. Respectfully, Edna Jakubowski

General profile image

PA STOCKHOLDER - 22 d 19 h ago

Verizon needs to get rid of Odell Beckam commercials. He was peeing like a dog on television.I am embarrased that he represents Verizon I am a stockholder. I want him gone from Verizon commercials.

General profile image

Debi Woodroe - 23 d ago

Myself and a lot of other people are going to record the football games. Instead of watching them live and watching the players disrespect our flag we are going to fast forward through the disrespect and all commercials. I suggest that all NFL football fans do the same.

General profile image

Dclark - 23 d 16 h ago

Verizon I suggest on behalf of veterans and service members withdraw your support and advertising from the NFL until they respect our flag and anthem or a lot of your business is going elsewhere

General profile image

Astonished - 34 d 50 s ago

0

There is no customer service at Verizon because there is no customer. Just ask someone from customer service.

General profile image

Anonymous - 37 d 5 h ago

Cutting off customers with years of loyalty? I have 13 yrs with Verizon. Love the company now your cutting me off because I'm in a small market? This is not right!!!

General profile image

Cindy - 37 d 19 h ago

0

I called Verizon (188-Veriozon) at approximately 5:30pm today, 9/11/17 and there was an auto message that there would be an HOUR wait! This is a communication company with poor communication!

General profile image

Monna - 41 d 18 h ago

1

When I moved to my present location I could not get reception so I went to Verizon to change over. I got a prepaid phone plan with 2G which I never used up each month. Later on my WiFi provider went up $25 on my bill after my year special price was up. So again I went to Verizon and talked to the same salesman I had with my phone. I told him I can't afford a big Bill and I also told him I did not want a contract. I left there that day thinking I was getting something I could afford but a month later I found out because my phone only had 2G I ended up paying for overage time on my phone because the internet was feeding off my phone. Or that's what a saleswoman told me when I went back to the local Verizon. So she proceeds to increase my phone to a higher ?G. But my bill was even higher the next month. I went back to the local office to stop the internet service only to be told it as over 30 days so I couldn't stop it and I was under a contract which I thought I had made clear I was not going to do. So I have tried several times at the local level to get help. First I told the salesman I did not want a contract and the amount I could afford each month. Now I cannot access my account online because I stopped my phone service trying to get my bill within my means and I had tried to get a paper bill but it never started. Now my bill is $551 and I've been on the phone, talked to four people consecutively, one was a supervisor, only to be hung up on. And I looked online to see how to contact the complaint department but not sure what to do.

General profile image

Joshua - 43 d 19 h ago

0

Accont number is (hidden)00001 my name is Joshua i was customer with Verizon for 4 years and 10 months. i paid my bill on 7/15/2017 in the amount of $110 which covered me until 8/15/2017, i spoke to rep on 8/7/17 very nice lady i informed her i was thinking about canceling my service with Verizon she informed me that if i canceled my service on 8/15/2017 i did not owe anything else going forward with Verizon i canceled my service on 8/15/2017. Now im receiving a bill in the mail this is not rite im very upset and will never consider Verizon for my phone carrier again unless this issue is resolved. i will be posting this complaint on BBB.org also. and ripoffreport.com

General profile image

Anonymous - 48 d 22 m ago

0

You have made my phone stop working. I cannot work without a phone and have lost contact with al l relatives and friedns and employer. I am a snior y herself who needs a phone.. All the stess from dealing with your employees jhas made me very ill. I have written to other addresses and not received a rspomse. you cannot reach anyone by phone.. I acturally got anoehr phone and you cut me off of that also. I had money in my account that has disappeared. I have written to federal agencies wiwth no response. You have to have money for an attorney unless its a simple auto accident case.

General profile image

Charles Breitweiser - 57 d 15 h ago

Lowell I have a completed sponsorship proposal I'd like to submit to your marketing department. Please send me the email to your marketing department so I can submit the proposal . (hidden) Thanks.

General profile image

Catherine - 67 d ago

I started using Verizon internet and phone service in May. The first three months l had nothing but problems then today when i called with a connection issue I was told my service was disconnected because I requested it on August 10. I never did that. Now they want me to reapply with $250 deposit!!! I never cancelled so why should I pay to fix their error!!! Anyone could get access to my cell number and email address! I can't believe this company!!!!

Other Reviews & Comments

Amazon
Anonymous DWIGHT f itagerald MOSLEY u avoid at all cost he loves youm ... 

Yahoo! Inc.
AL G. Why don't you protest by hanging yourself with an American  ... 

Dollar General
jilliann Store #13849 has got the worst employees I have ever seen.  ... 

Costco
Anonymous Absolutely the worst experience I have ever had. Just tryin ... 

Bank of America Corporation
sandy I have been a bank of America customer for over 25 years. I ... 

Enterprise Holdings, Inc.
Enterprise W Market St Greensboro NC The same thing happened to me. I will never rent from them  ... 

Frys Food Stores
Anonymous I am with the Yarnell Food Bank Inc., and we are asking for ... 

Domino's Pizza, Inc.
TAYE TAYE MATTHEWS Domonions in springfield illionis on South 5th street cant  ... 

Cricket Communications, Inc.
Anonymous Call At&T corporate complaint dept at (hidden)

AT&T
Carol I signed up for a 2 year bundled package that includes Dire ... 

J. C. Penney Corporation, Inc.
David F. Not much else to say but AWFUL Company. I took a chance and ... 

Allstate Insurance
Cgbanks I am having a difficult time understanding why a company su ... 

T-Mobile USA, Inc.
Scott M Charging me for international calls even though I was told  ... 

United Parcel Service, Inc.
Rod p Worst sevice! Waited 3 days for package picked.Each day was ... 

Ford Motor Company
Jerry Smith Mr. Mulally,

The Home Depot, Inc.
kachambers09 Purchased 5 kitchen appliances all over a little of a year  ... 

Lowe's
Tom bought an extended service contract on a dishwasher and ser ... 

Lg Electronics Alabama Inc
Bob Hankin In May 2013 we purchased a Stainless Steel French Door coun ... 

Best Buy
Vijay.Vasista28@yahoo.com Hi. Am fine.

Petsmart
CONCERNED CUSTOMER I was in your Houston Tx store and an elderly lady was maki ... 

Autozone
Claudio D Solari We clean the front of your Business or Garage with: Oil,Gre ... 

Dillard's Inc
Anonymous I notice too. Almost all the close they are selling is made ... 

Google Inc.
Anonymous Dear Google, I am sending this rather than drop it and walk ... 

Honda Motor Company
JS The 2011 Honda CR-V we bought my daughter is part of the ai ... 

Geico Corporation
Myla Worse Customer Service

Toyota Motor Sales, U.S.A., Inc.
Anonymous I have a Toyota Sequoia and the frame is absolutely junk! T ... 

Wells Fargo & Company
Bad service I rolled over funds to an IRA account with Wells Fargo. The ... 

Lg Electronics USA
Anonymous I had an LG4 phone for just over a year and it "Bootlo ... 

AOL
Sayonara AOL I'm also a very upset old AOL user, and I agree with all yo ... 

Fox News Network, LLC
Sage I too grew up in the halcyon world that no longer exists. I ... 

AppleBee's
Anonymous I went to Applebees in Massillon Ohio, ordered two steak di ... 

Taco Bell Corp.
Courtney Glascock, a once loyal customer I would first like to start off by saying I love Taco Bell. ... 

Drivetime
Drivetime scks...DONT DO IT...READ THE REVIEWS I have been on pretty much every complaint site as well tel ... 

Netflix
Haven 12 Yay! Chelsea you didn't walk away to "help" the c ... 

Orbitz
orbitz nemesis Drag the bastards to court immediately and seek your money  ... 

MetroPCS Communications, Inc.
Nichole R. Metro pcs is a bunch of crooks. Better check y'all dank acc ... 

Greyhound Lines, Inc.
Anonymous Grayhound is so bad about take you're baggage and not want  ... 

Six Flags
JP Need to speak to someone immediately. One season pass was r ... 

McDonald's Corporation
Jerry I deal with 3 different restaurants in suburban Philadelphi ... 

Wal-Mart Stores, Inc.
Anonymous Why you stop ordering Big and Tall Men's Pants? Try to buy  ... 

Toys R Us
Not happy My name is Felicia Wunderlich and I placed two orders on Oc ... 

Delta Airlines
Sharlea I served my country for 10 years. I am so disgusted with De ... 

Walgreens
Jeanno I have now waited on hold with your pharmacy in North Las V ... 

Denny's
Macedo I have been calling and waiting on calls from anyone regard ... 

Nationwide Mutual Insurance Company
Former potential customer I am shopping for new insurance for our family cars but dis ... 

Chrysler Group LLC
JMoss I'm looking forward to reading Chrysler's official stance r ... 

Sonic Corp.
Anonymous Trying to get a response from corporate office is a huge JO ... 

Hyundai USA
Judy Rowe I made an appointment for my 2015 Elantra for an oil change ... 

Dish Network
Gabrielle Elkin We have had a horrible time with them! They have taken mone ... 

Placeholder advertisement