Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1.424242
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
General profile image

Diane M. McDonald - 13 h 27 m ago

0

THIS NUMBER IS NOT VALID. YOU NEED TO POST YOUR TELEPHONE NUMBER, IT'S THE LAW!!!!!!

I WANT CORPORATE TO CALL ME.

YOU ARE CHARGING THE HARD WORKING PEOPLE OF AMERICA TOO MUCH MONEY. AND HALF THE TIME THE TV PIXELATES AND BLANKS OUT. I NEED FOR VERIZON TO CALL ME. OR GIVE ME THEIR CORP NUMBER.

WE DON'T WANT PACKAGES. WE WANT TO CHOOSE EACH CHANNEL. YOUR PACKAGE DEAL IS JUST ANOTHER WAY TO CHARGE US MORE. GET RID OF THE PACKAGES. WE AS SENIOR CITIZEN DON'T NEED ALL THOSE CHANNELS. LET US CHOOSE.

THEY CHANGED MY BILL AND I TOLD THEM I DON'T WANT TO GET RID OF THE HISTORY CHANNELS BUT THEY DID ANYWAY. THIS HAS GOT TO STOP!!!! SAY ONE THING AND ANOTHER THING HAPPENS,.

I AM GOING TO SEE IF MY HUSBAND CAN DO WITHOUT THE HISTORY CHANNELS THAT THEY TOOK AWAY AND THAT IS THE ONLY REASON WE DIDN'T GO TO CABLE. BUT NOT THAT THEY TOO THE HISTORY CHANNEL AWAY AFTER REDUCING MY BILL AND ASSURED ME I WILL STILL HAVE THOSE CHANNELS, WE ARE TRULY CONSIDERING CABLE.

CAN NEVER GET HOLD OF CORPORATE.

General profile image

Kvonne Bryant - 4 d 13 h ago

0

My phone bill was late and I did the 14 days pay by automated system. Well it was due by July 7. I pay my half on June 28 and my brother paid his half on July 5. Well I didn't think I had to cancel the automated one. Verizon still took another $297.00 out of my account. So I called because my account is overdrawn from bank of America with a $35.00 fee. Verizon told me its nothing can do. Then this guy said well it will apply to your next month bill. First, you cant tell a grown person where her money is going and how it suppose to be spent. So my money was never return to me . Its been 12 years with Verizon, and if my phone ever got turned off it was always back on within the same hour. You got double payment and my checking in the negative. Then I called you all and I don't get know answers.

General profile image

Shads - 7 d 5 h ago

0

Had an issue with connecting charger cable to my phone. Went to Verizon located at 23718 El Toro Rd Ste A, Lake Forest, CA 92630 to ask for help.

Told by Geneva, Manager, that the phone had a foreign item stopping mating of the connector. No assistance with resolving the issue/removing foreign item.

Went to alternative cell phone store who resolved the issue by removing the broken part of the phones connector cover. Phone now okay.

It would appear that Verizon is only interested in sales and NOT Customer Service.

Perhaps the Manager at this store requires retraining as her attitude and lack of assistance would not endear me to renew my contract with Verizon.

General profile image

tavern onthe bay - 75 d 6 h ago

1

this so sad you have 19400 employees you need some one to trani them for two weeks i was trying to get me voice mail still not fix today wednesday 9 may i was on the phone for 4 hrs no one can fix this problem ask to sepak to two manage the hang up on me this so sad

General profile image

Anonymous - 16 d ago

Boy you really need to use Auto correction when typing - it's horrible with words don't make sense too many misspellings

General profile image

UserB1983 - 16 d 10 h ago

0

Verizon records my every conversation if they're not lying to me. I decided to do the very same thing. Representative was made aware of this before transferring me to a manager about the money they owe me. I look forward to the world seeing how Verizon treats their customers. I would urge those with concerns regarding Verizon Wireless/any other service with Verizon to share their story with the BBB as I most certainly will. Verizon has had months to get this right. Instead they hold my money and tell me they have no records of me paying. I do. I have ALL the records but I can't share them with Verizon as it goes against some policy I'm not sure I believe. Let the public decide

General profile image

Anonymous - 24 d 8 h ago

Verizon forced me to switch from a land line to Fios. With the switch, they moved my unanswered calls to their voice mail system. No one told me that there would be this change to my account. My sister called me and said I've been trying to reach you and your new system picks up for messages. I said what new system? Had a terrible time trying to get this figured out and changed. With this switch they also stopped sending paper bills even though I agreed to pay extra for them. Now they are after me for not paying my bill! How can they expect me to pay the bill when I haven't received it! They say they're sending bills and the system show that they sent bills, but the post office has no record of the bills they say they are sending.

General profile image

Anonymous - 23 d 5 h ago

contact the CEO, Lowell McAdam

(hidden)

Try that.

If you don't get anywhere with him, I'd drop them completely. ....

General profile image

Dsg - 19 d 7 h ago

What is hidden?

General profile image

Mark Brashier - 19 d 11 h ago

0

Verizon Wireless is the most pathetic company I have ever dealt with. I spoke to the executive office and was treated very rudely. Verizon Wireless took money out of my bank account without my permission. This is illegal and I would advise no one use Verizon Wireless

General profile image

Tracey Shoemaker - 21 d 4 h ago

I changed carriers from Verizon to Sprint on may 17th. Closing my account. I even called Verizon and requested a final bill. Well does that leave any doubt in anyone's mind what that meant? Because I got a bill today where both my phone lines were cancelled, but it still had my hum on it. A thing that when I first got my contract was free. I told them I would never use it and I didn't want it. Their like but it's free might as well take it, so in the bag it went. Well they didn't say it cost 10 dollars a month for that line. When I found out I tried to take it back only to be told it's part of my contract. So for 2 years I paid and it's never been taken out of the box. Well I found out today that I closed my account but they thought I said but I want to keep my hum. Not. Because she cancelled it today when I called to try to straighten it out. She said I didn't give them that number so now I still have to pay until my July cycle ends. I'm like but I closed my account in may. She said nothing she could do. Does this sound like deception to anyone, because I just can't get past what a closed account is.

General profile image

Anonymous - 32 d 6 h ago

I recently visited the corporate store in Jonesboro AR wanting to look at a Samsung A50 and LG G8. They did not have a display and would not open a box to let me look at one, that is without buying it first. Who wants to do that. The look and feel is important to me. I guess I could have bought it then turned around and returned it. Didn't want to pay the $50 return fee. Just doesn't make any sense at all.

General profile image

morisjohnsonloanhelp77@gmail.com - 34 d 4 h ago

Need a secured loan?

Welcome to Moris Loan Firm, we give our customers (100%) of ourservices, we appreciate the good comments that has been going round the internet about our good works and we say thank you to all that have taken a loan from our firm. Do you need an urgent loan? A loan to probably expand or start your own business? or to settle debts? you are at the right place, with interest rate as low as 2% that suits any of our customers. So contact me now via Email:

(hidden)

Many thanks and God bless you as you apply.

Flagged for review. 
General profile image

Greg B - 34 d 11 h ago

0

I have a complaint about Assurion. When I tried to file a claim they wanted a government ID and Avadavid. It was required that I take pictures with my phone, Save to file, and then upload it to their site and the associated claim number. ADDITIONALLY, I was told I had to print out an avadavid (WHICH COULD NOT BE FILLED OUT ONLINE), fill it out, then take pictures of everything, save to a file, and upload to their site BEFORE they would replace my son's phone (WHICH WAS BEING RETURNED). I know a lot of people are computer savvy, but there are MANY that are not. This is a ridiculous policy!

Verizon should be upfront when they sell you the insurance and tell you that this is going to happen. Especially when APPLE CARE IS CHEAPER, faster, and easier with none of the associated nonsense! Try to tell Verizon. You know what they say, "We'll take your complaint and get it right over to Assurion." Great! Why would they care? They instituted the policy. BUT, Verizon should care. They sell the policies!!!! TELL THE CUSTOMERS WHAT TO EXPECT WHEN YOU SELL IT.

General profile image

Abu Kamal - 38 d ago

5

Hi

I'm the Verizon customer for long. My phone #(hidden).

With me I have my wife and two son. My Younger son phone (hidden) is blocked and inactive for last two days. In two days, I talked with your all kind of Tech support. So far I could understand the phone is blocked by your company, I don't know the reason why. Your all tech support tried to reactivate the phone but could not do it. Now some of them telling me to claim insurance but they are charging me $200. Its not my fault that I did something wrong. Why I have to pay for that. Would you kindly look into the matter

Abu Kamal

(hidden)

Montgomery, AL 36117

General profile image

handload@juno.com - 45 d 9 h ago

0

I have an on going problem with cell service. I have called Verizon have a ticket number

NRB(hidden)0. Called May 24. Said they will keep me informed. They did twice. Sunday prior to Memorial texted me they would update me in 2 days. NEVER heard anything. Problem??? Dropped calls at home. Most of the time have only 1 bar, rarely 2 and many times 0. It's been a long time since I have seen 3G and never LTE. I am paying a good price for nothing. This problem has been a getting worse over the last year and a half. I called when a text would not transmit. I looked up Corporate number in NYC and called it and NO ANSWER. No one is even trying to solve this problem,. I am thinking of switching to another company. I would stay with Verizon but they do not communicate with me. Two weeks ago they said they were working on the problem. I have no proof of that.

I have gone up tiers 1, 2 and so on. I need someone to help me get RESULTS!!!!

General profile image

Solon - 39 d 12 h ago

4

I think you're barking up the wrong tree. This is a website for Verizon Communications, which is separate from Verizon Wireless. Like you, I had a terrible experience with Verizon Wireless, but I have a landline account with Verizon Communications and have had a good experience with them. They are two very different companies. If you want to talk to Verizon Communications, you have to explicitly ask to be put through to them, because all of the Verizon numbers go directly to Verizon Wireless. If you have issues with Verizon Wireless like I did, based on my experience all I can say is "good luck" -- I had to throw several fits to get out of the contract they had conned my wife into. But this website is for the good guys.

General profile image

Anonymous - 46 d 13 h ago

0

This company can put a fraudulent hard inquiry on your credit report, and refuse to address the issue. Making you having to seek legal restitution in court. THIS IS CRAZY .

Y. THOMAS

(hidden)

General profile image

Linda Willis - 49 d 13 h ago

0

We are on the verge of dropping Verizon because of their poor customer service and lack of maintenance of their lines. For a year I have spoken to representatives on the phone, "chatted" on line with representatives and sent emails concerning dangerous trees resting on the Verizon lines along my street. In particular there is one that after a year has begun to weave itself back and forth through the line. In Virginia we are heading into hurricane season and already in the area, there are trees that begun to fall and pull down lines. Each time I have had communications with verizon they say the same thing "it is scheduled to be fixed in 24 hours". Twice we have been billed a service call and had to get a refund because these lines do not belong to us - they belong to Verizon. Dominion was prompt in coming and trimming the tree touching their lines, but Verizon's service has been non-existent. I will not give my contact information because I am sick and tired of getting billed for this. I will tell you that the trees are resting on YOUR lines in the 4300 block of Penick Road, Henrico County, VA. At this point, I don't care if you cut the trees down - just make the situation safe for customers.

General profile image

I had a different Acct with u guys located at 2502 wetherill st chester pa 19013 u det my name. I was moving food was NOT Offered in my new area at the time. I turned in the equipment I got a new Verizon acct at 918 Parker st chester pa Then a year later I see 3 separate items on my credit report??? Why??? One was payed in error I contacted YOUR COMPANY AND TRIDENT YOUR SUB CONTRACTOR I GUESS !! I get nothing People from ur company agree with me it looks like an error However they eventually give up and say they or someone will call me back and NEVER DO?! This is ridiculous and has cost me thousands and I have purchased a Jaguar with a HIGHER INTEREST RATE AND A HOME!!!!! The equipment WAS TURNED IN AND I NEED HELP!! This is the only collections in my report it's sickening!!!!!! Please contact me ASAP. My acct info is in ur system chester pa Sent from my iPhone - 49 d 14 h ago

0

I had a different Acct with u guys located at 2502 wetherill st chester pa 19013 u det my name. I was moving food was NOT Offered in my new area at the time. I turned in the equipment

I got a new Verizon acct at 918 Parker st chester pa

Then a year later I see 3 separate items on my credit report???

Why??? One was payed in error

I contacted YOUR COMPANY AND TRIDENT YOUR SUB CONTRACTOR I GUESS !! I get nothing

People from ur company agree with me it looks like an error

However they eventually give up and say they or someone will call me back and NEVER DO?!

This is ridiculous and has cost me thousands and I have purchased a Jaguar with a HIGHER INTEREST RATE AND A HOME!!!!!

The equipment WAS TURNED IN AND I NEED HELP!! This is the only collections in my report it's sickening!!!!!! Please contact me ASAP (hidden).

Sent from my iPhone

General profile image

patsygochenour@gmail.com - 51 d 8 h ago

To: Verizon Notification: Your account number is changing.

From: (hidden)47

I received this notification on May 28 that my account number is being changed on or around June 21, and some important details I needed to know. Therefore I'm sending you some important details you need to know!

For the past six months, I have been trying to contact Verizon in regard to my account and dissatisfying service. However it was my letter to corporate headquarters in New York where I received help from an executive assistant, Cindy who locked me into a two-year $10.00 off Bundle deal making it approximately $70.00. At that time my bill was $80.24 so on March 6 I paid on line $70.24. I received a receipt thanking me for my payment and "Thanks for being a loyal Verizon customer!"

April 7, a 2019-paper bill stated total due $85.05 with the additional information PAST DUE $10.00 (Please pay immediately to keep enjoying your service, which I'm not) and a $5.00 late fee was added. How can you add a late fee when I paid $70.24?

May 7, a 2019-paper bill stated total due $90.05 to be paid by June 6. Therefore, I do not want you assigning me a new account number until the above mishandled billing is straightened out to my satisfaction if you want me to be "a loyal Verizon customer!"

Mrs. W N Gochenour, Jr. (Patricia)

General profile image

johnyost007@gmail.com - 53 d 8 h ago

5

HELP SONOMA COUNTY CALIF. PHONE SERVICE IS DOWN NO ONE CAN MAKE OR RECEIVE CALLS

General profile image

Disappointed - 67 d ago

2

I tried multiple times to cancel my home service and anytime I answered yes to the prompts for "Would you like to cancel your service?" no matter what time of day it was, suddenly I would receive an automated voice saying, I was calling "after business hours". This happened several times even when I called during core core business hours. Recently after getting the same run around I note above (we are closed yada yada), I called back and told the automated system s I needed something other than cancellation. Amazingly...they answered the phone! Verizon went from 'closed for the night' to ready to 'assist' when I needed anything other than cancellation of service. The representative was very nice, but it was too late. We had had it. The entire experience of trying to cancel my Verizon service was so frustrating and lead me to believe that Verizon is really shady. So happy I found another service that is readily available 24/7 and not only on chat .

What I describe above, making it really hard for people to cancel their service, is not ethical practice (Very Shady) . Please get some morals!

General profile image

Nope - 60 d 7 h ago

0

Verizon is a rip off. Metro PCS is the best.

General profile image

Anonymous - 58 d 9 m ago

1

Agree. Just got a bill for the next month AFTER I cancelled service, then got a threatening letter about what would happen if I don't pay. They think they have you when you are a customer and then get nasty when you switch to someone else.

Other Reviews & Comments

Ross Stores
KEN I recently applied for a stock position in Guam and it has  ... 

Outback Steakhouse
William Sweet. we eat at the restaurant in Kennewick Wa and when we asked  ... 

24 Hour Fitness
Karen Difrummolo I joined the Bayfair and Washington 24 about 2 years ago. t ... 

Dollar General
Anonymous The store in Rising Sun IN is DISGUSTING!!! The new manager ... 

Circle K Stores
Anonymous So, I was at Circle K 2703447 at about 12:15 pm on the 22nd ... 

Hyundai USA
Catherine Who do I have to talk to in order to get resolution to my i ... 

Fox News Network, LLC
To, for just say yo Typical lame reply from the left. You're so stupid you don' ... 

Priceline
Salvatore Priceline is the best, I worked with them and I learned tha ... 

Wal-Mart Stores, Inc.
Linda I have shopped at WalMart's and Hypermarts in just about ev ... 

Town & Country Ford
Michael Williams July 18, 2019 in had a 10:30 appointment at town country Fo ... 

Chrysler Group LLC
Adrienne Anderson Adrienne Anderson

Netflix
Butch Lyon Why would Netflix take an excellent series, "Designate ... 

Dish Network
Mark L. Ravenna oh. Thank you for the wonderful service I received from Erin wh ... 

Church's Chicken
Sue Wrongheaded!

Uber Eats
Anonymous I need the number for corporate

Wells Fargo & Company
Barry Bielmeier Wells Fargo Private Bank in Tucson, Arizona is the trustee  ... 

General Motors
Brian Murphy I recently bought a gmc 2018. Worst mistake i made. When th ... 

Food Network
Joanna One cannot change anyone's mind with a presentation of fact ... 

TGI Friday's
Anonymous Had terrible service on camp creek manager came up.to me sp ... 

Starbucks
Fran Vasquez I Just want to tell everyone to go and buy your starbucks d ... 

Barnes & Noble
ANONYMOUS. You now full will, in what I mean anonymous.

AT&T
Erika S. Im May 2018, we bought a phone and added a new line in the  ... 

Instacart
Marie B Armstrong ANYONE who delivers groceries :

Ashley Furniture
William morgen I purchased furniture 2 years ago and warranty and recently ... 

United Airlines
Anonymous United airlines is the worst. They changed both of my fligh ... 

Subway
Francine Every time I go to Subway that Nicole girl sitting down wit ... 

Rite Aid
Tammy Miglionico I transferred my scripts 7 times & I still dont have my ... 

The Directv Group, Inc.
Fazoobegirl Consumers who are paying for television service should NOT  ... 

Murphy Oil Usa Inc
Michael Morgan Was at their location in Savoy Illinois today 7-22-19 at 16 ... 

Chick-fil-A, Inc.
Sue NO LONGER HANDICAP FRIENDLY!!

Buffalo Wild Wings
Barb Bratton ordered food to go. When I got there both orders were screw ... 

U-Haul Rental System
William Stay far away from uhaul they are screwing people over. I r ... 

T-Mobile USA, Inc.
Brian P Hatcher Sr. Hello, T-Mobile!! I Received "A Billing Statement" ... 

Giant Eagle, Inc.
Glenn R. Friedman I am a regular customer at the Giant Eagle in Warren villag ... 

Lg Electronics USA
Anonymous Terrible service is horrible been without refrigerator fo a ... 

Six Flags
Anonymous well that's just whining. Even patrons know that you are go ... 

The Home Depot, Inc.
Bob Glenn

ESPN, Inc.
Richard Your show around the horn has become very irritating based  ... 

Capital One Auto Finance Inc
Anonymous Finally! Someone who actually gets it! People have to pay a ... 

Family Dollar Stores, Inc.
Anonymous Im tired of going in your Lansing Store on South Penn and t ... 

Alabama Power Co
Eyes wide shut Struggling Mother of 4 ,

Facebook
Boycott facebook Fuck Facebook and the idiots who work there. The are all co ... 

Lowe's
Rick Cin we began a project on April 26th for new siding and roof on ... 

Home Depot
Gary O I ordered a riding lawn mower for my son as a gift. I order ... 

Jo-Ann Stores, Inc.
Anonymous Your customers are getting nastier and nastier every time y ... 

Circle K Stores Inc
Richie Boi I will be boycotting Circle K at all cost now. I didn't rea ... 

American Airlines
Anonymous How do you report a employee of yours that is robbing you b ... 

Amazon
Brian So tired of Amazon taking money from my PayPal account when ... 

Vivint
Terry Nicholson I had Vivint in Atlanta with no problems at all. Now I have ... 

Burger King Worldwide Inc
W.Lord Jeanie Burns, and you gave them four stars???