Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1.35567
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
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kenny - 23 d 12 h ago

5

Verizon Headquarters email complaintsandhelp@ outlook.com

Verizon Headquarters email complaintsandhelp@ outlook.com

Verizon Headquarters email complaintsandhelp@ outlook.com

Verizon Headquarters email complaintsandhelp@ outlook.com

Verizon Headquarters email complaintsandhelp@ outlook.com

email them

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Sehun - 22 d 16 h ago

5

I was handed a flag in fact I was handed 2of them one for my father and one for my step father. And I may not agreed with what these players say out loud or behind doors but my father died for that you and them can say and believe what you choose. And if the choose to make the statement in front of a camera its their choice. Its called freedom of speech. My father didn't like people standing on his flag but hefought for freedom. He came home with a medal for saving his company and never said a word about it. Now that a real American Hero....

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Hemant - 17 d ago

5

C S Kidd General Contractor (hidden) I recently had a self induced problem and I am extremely pleased and want someone to know that my interaction with Nicki and Keven was super with an excellent outcome. This kind of service makes your company the best in the business.....

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feery - 15 d 11 h ago

5

Verizon has Exceptional Customer Service Personal. If I Ever have a Problem, I am always treated with RESPECT and Customer Service has gone the Extra Mile to Help Me. Verizon is an Extraordinary Company. Great Team Work and Everyone should be Proud to say, that they Work for Verizon. Thank You God Bless You$%%

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Anonymous - 12 d 9 h ago

Hello Kenny

Please call me asap. Your store at 3839 seems to be closed for the second time for me. I'm a new customer. (hidden)

PAULA MCCHESNEY

I'm here to pick up my new phone

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Anonymous - 12 d 9 h ago

Kenny its Paula

The store is closed and says it doesn't close till 6 PM it's only 4:36 PM Sunday.

Thankyou

Paula

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Phineas - 9 d 20 h ago

4

So the unprofessional ghetto female that answers the phone when you call into the executive office still is employed by this company. She deliberately puts the call on hold when she gets a call and also becomes very irate. Why is this female even employed by your company. Consumers pay all this money to use your services and in return we receive unprofessional employees at its best.....

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Sandy - 8 d 10 h ago

5

Verizon gives the run around when it comes to trying to get in contact with their human resource department/personnel. For the past two hours I have been getting the run around and have been hung up on multiple times. Therefore, I am cancelling my service and I will go with another carrier.....

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Sehun - 8 d ago

2

Horrible, dishonest company...

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Mr Parker - 3 d 11 h ago

5

Verizon has the worst customer service I have ever dealt with. I have been dealing with a billing issue for three months. Five different representatives have assured me it would be fixed and it HAS NOT.

I need to speak to someone higher up who will fix this or you will lose me as a customer.))))

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Jeanne - 3 d 16 h ago

1

Verizon has the worst customer service I have ever dealt with. I have been dealing with a billing issue for three months. Five different representatives have assured me it would be fixed and it HAS NOT.

I need to speak to someone higher up who will fix this or you will lose me as a customer.

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Dr. Katherine Baltis Levy - 46 d 11 h ago

0

Horrible, dishonest company

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Eastern Star - 8 d 5 h ago

1

Yes, after the recent experience where an employee took it upon themselves to remove a 22% discount I had, and applied a 15% discount (after I told him not to change it, and he assured me he hadn't), along with the 10$ a month insurance charge he tacked on for a 30$ watch I bought for my daughter (when he stated he didn't do it), I realized exactly what kind I am dealing with. The employees at the Lincolnwood, Chicago store are dishonest, have zero customer service and make unauthorized changes and charges to your account. I actually like Verizon, but I warn anyone in the Chicagoland area who goes into the Touhy Ave, Lincolnwood store: DO NOT LET ANY EMPLOYEE THERE ACCESS YOUR ACCOUNT! Don't bother giving that store your business. I wondered why there were so few customers in there, and I discovered I am not the only one this has happened to. I only keep Verizon after the fiasco I was put through because my daughter loves her Gizmo watch. But I can guarantee I will never step foot in that store, and tell everyone I know not to either. Buyer beware with these employees.

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Anonymous - 9 d 11 h ago

Verizon gives the run around when it comes to trying to get in contact with their human resource department/personnel. For the past two hours I have been getting the run around and have been hung up on multiple times. Therefore, I am cancelling my service and I will go with another carrier.

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Anonymous - 10 d 14 h ago

0

So the unprofessional ghetto female that answers the phone when you call into the executive office still is employed by this company. She deliberately puts the call on hold when she gets a call and also becomes very irate. Why is this female even employed by your company. Consumers pay all this money to use your services and in return we receive unprofessional employees at its best.

General profile image

Dan - 15 d 16 h ago

5

Verizon has Exceptional Customer Service Personal. If I Ever have a Problem, I am always treated with RESPECT and Customer Service has gone the Extra Mile to Help Me. Verizon is an Extraordinary Company. Great Team Work and Everyone should be Proud to say, that they Work for Verizon. Thank You God Bless You

General profile image

C. S, - 17 d 50 s ago

5

C S Kidd General Contractor (hidden) I recently had a self induced problem and I am extremely pleased and want someone to know that my interaction with Nicki and Keven was super with an excellent outcome. This kind of service makes your company the best in the business.

General profile image

Anonymous - 22 d 16 h ago

0

Worst experience ever had when it comes to switching service. Went in wanting four lines and phones for approximately same price had with Sprint. However after receiving the first two bills and payments already made we were looking at over a thousand dollars. With customer service telling us that there was no way our bill would come to agreed on price, we went back to the store and only explanation JOE the manager could give was that our 10% employee discount and auto pay discount was not active yet. Lol. $13.00 was gonna amount to anything looking at our billing being over $100.00 more per month than agreed on. We decided to cut our losses and return the devices. So we thought. Mind you we had two of the devices for 16 days and two for 12 days. They wanted us to give them more money. $70.00 per device just to return them. Still, trying to do the right thing we walked out after having spoken, harsh but warranted words and called customer service again and asked if there was a way they could just send us a box to return the equipment. Customer service stated that there is a 14 day return policy and the store would not accept the devices back after this point. Funny after spending almost five hours in the store getting the service this was never brought to our attention. Verizon customer service could not help us with the return nor the fee they were trying to charge to return the devices because this location is only an authorized dealer. Because the two phones were over a 14 day return period we were stuck in the contract. With four new phones in hand we were looking at owing over $3000.00. Thinking we had no other option we called Sprint. They have this program where they will pay off your existing service contract fees up to $550 per line. So in the clear? No, still looking at owing Verizon money Sprint gave us $100 per line for switching back as well as $100 per line for banking with a credit union. That is about how much we owed Verizon. Sprint absolutely solved a huge problem that was not there own because some salesman did what they do best LIED THROUGH HIS TEETH, reiterating just wait til your discounts come into effect in three billing cycles. Lol at this point it's too late. Please be aware this man was fired from Sprint for fraud of over $20,000.00 and now works for this Verizon authorized dealer. How does this happen? Who's next???

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Richard - 42 d 8 h ago

August 10, 2018 An open letter to Roger Goodell, Jerry Jones and all NFL Sponsors, Last Football Season my wife and I quit watching football after the Dallas Cowboys (our local team) all took a knee. Even my wife was a little upset that we missed the Super Bowl last season. Our reason is the disrespect by the players as well as some of the owners and Mr. Goodell during the National Anthem. Mr. Jerry Jones is on the right track but as long as any team is disrespecting our flag we will be boycotting all NFL games again including the Dallas Cowboys. The reasoning is very simple as we do volunteer work with the USO supporting our military families and we are also active in supporting Gold Star families through Operation Snowball Express. One of the Gold Star wives at last years event summed up our feelings very well with a t-shirt she wore stating: THOSE THAT WOULD DISRESPECT OUR FLAG HAVE NEVER BEEN HANDED A FOLDED FLAG!!! Please know that this is one American family that will once again not watch a single football game as long as this continues with any NFL team and will be doing our best to boycott all NFL sponsors wherever possible. This is pretty easy in most cases where we simply do not buy any PEPSI products and buy a competitor's products instead. This is a freedom we have in this Country and please know that we will exercise it and will do everything we can go get others to do the same by boycotting all NFL sponsors products. Those of you that are NFL sponsors have to power to change this behavior in the NFL and bring back your fans to the NFL. Simply pull out NOW as a sponsor of the NFL. I can assure you that even Mr. Roger Goodell understands that message. Richard and Karen Noel Flower Mound, TX 75028

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Humble daughter. - 23 d 7 h ago

I was handed a flag in fact I was handed 2of them one for my father and one for my step father. And I may not agreed with what these players say out loud or behind doors but my father died for that you and them can say and believe what you choose. And if the choose to make the statement in front of a camera its their choice. Its called freedom of speech. My father didn't like people standing on his flag but hefought for freedom. He came home with a medal for saving his company and never said a word about it. Now that a real American Hero.

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Anonymous - 24 d 16 m ago

0

To whom it may concern: Account number: 154(hidden) Saji K. Pothen 7 Flower Lane Valley Cottage, NY 10989 I am emailing you concerning a problem, which I having been facing with Fios for the past few months. I keep getting calls from Verizon telling me I have to pay the bill on my account but I haven't used Fios for a while. I have been calling Verizon asking them to fix this issue, and I have spent days trying to find an agent that will actually fix my problem. The agents have left several notes on my account every time I call and said they would take care of it but this is obviously not working since I keep getting constant reminders via email and phone several times every day for a bill I do not need to pay since I am not using your service. It is very annoying and distracting because I keep getting these calls during work. Here is a brief summary of how I cancelled my service: We wanted to move to a new place but it turned out we couldn't until another week, so I called Verizon Fios on the same day and cancelled that moving order because I was not moving that day. They said not to worry and that Verizon would take care of it. Our services got cancelled after a couple of days, and I called many times to reconnect my service and spoke to various agents. They said that there was a problem with my connection and they could not reconnect my service. They even asked me to apply for a new connection. I had no Internet or phone connections for weeks and spent hours on the phone with Fios. No one even appeared at my house to fix my issue. Finally I had no other choice but to get another phone connection with another party and returned the Verizon equipment because it was sitting in my house without a purpose. Verizon Fios was unable to resolve my problem and so I contacted another party for a new connection. Verizon had accidentally disconnected my services the first week of March and I haven't had connection with them since, but to this day I'm getting constantly reminded to pay the bill on my account which I do not have to pay. The past few times I've called, the agents have been saying that my account is under investigation. I have no idea how long this investigation is going to take but it has been four months and I still haven't gotten any updates. Please take my situation into consideration and help me get this cleared. Yours Sincerely, Saji K. Pothen 08/28/2018 I had emailed the letter above to the Fios customer service a few weeks ago, but they never responded to my email. I got a collection notice from North Shore Agency. You accidentally disconnected my services and now you're making me pay for it. I know don't have to pay for this since I did not use Verizon services, but I'm paying this amount anyway online. I had Verizon Fios as my service provider for a long time and I was a Verizon Wireless customer since 2002. But because of this kind of Verizon service, I'm going to cancel my Verizon Wireless service ASAP. Thank you Verizon for everything. Account number: 154(hidden) Saji K. Pothen 7 Flower Lane Valley Cottage, NY 10989 Paid ...... Conrmation# (hidden)541643V552499

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Natalie Robertson - 39 d 17 h ago

5

Well you can contact them through Email

Verizon Headquarters email complaintsandhelp@ outlook.com

Contact now

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Henry - 29 d 13 h ago

4

Several Verizon vehicles fixing copper lines in Old Oscaleta Road, South Salem, NY. Just heard from them that Main Street, South Salem, has optical cable but not the surrounding streets where there are several hundred more houses, many more than on Main Street, which is a less than 100 yards from Old Oscaleta Road. So when are the surrounding streets getting optical???ghhgh

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Darla Smithson - 28 d 17 h ago

4

have a problem with paying your bill in the way y o iu r computer refused to take my payment. really? why?

can possibly somebody from ny headquarters call me so we can discuss it and maybe you make it less difficult for your customers..(i am also a share holder)

Gad Brosch MD

(hidden)

thanks)))

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Anonymous - 29 d 5 h ago

have a problem with paying your bill in the way y o iu r computer refused to take my payment. really? why?

can possibly somebody from ny headquarters call me so we can discuss it and maybe you make it less difficult for your customers..(i am also a share holder)

Gad Brosch MD

(hidden)

thanks

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