Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1.451299
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
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Martha C Rowe - 8 h ago

1

I made a payment arrangement with Verizon to pay on my bundle, I was told by Nancy at Verizon Financial not to forget to schedule my payment for April 26th, I said I would , keep in mind that they withdrew my payment arrangement on Friday April 22. Went on site scheduled a payment for the 26tb, the system did not accept the 26th date and changed the date to the 22nd, when I called and asked if this payment could be scheduled for the 26th agent stated no that there is nothing she can do as it is being processed and there is nothing she can do this is misleading the customer , you have a payment arrangement and when you use it to schedule payment, but because your account is behind even tho you are scheduling a payment the system changes the date from the 26th to today's date. Why have a payment arrangement.

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Wendy - 5 d 16 h ago

We are a Cable Contractor company in the Washington, DC metropolitan area and have been trying for years to get a contract in phone/cable etc., installation. Why does Verizon NOT use local contractors for installations? For whatever reason Verizon only uses nationwide, huge companies for their installation work. These companies do sub out some work but at a substantial reductions in price. A small company can not survive on what these mega contractors are willing to pay. So again, why does Verizon not use the local contractor companies. We have completed the application process and all our paperwork has been approved, going on year 2 now butour application has been put on a shelf and forgotten. Why?

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Anonymous - 73 d 14 h ago

It seems to me that all of Verizon's dissatisfied customers should come together with an attorney and send a wake up call to this massive conglomerate. They cannot keep up with their own growth! Wait times alone for Verizon customer service is ridiculous and, in my case, even when they say it is resolved, the issues remain. I have spent hours trying to take care of things on the phone. Even when you go to a store, the store techs have to call the 800# and be on hold. Maybe the CEO should spend some of his $17M per year of pay on adequate training for his personel! Giant conglomerate companies do not work for anyone except drones and the executives that make money on them!

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Sara Parlove - 62 d 5 h ago

0

I would love to lawyer up with you.

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Yamily - 20 d 9 h ago

1

I would love to lawyer up with you to.

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Anonymous - 16 d 7 h ago

I would love a lawyer.

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40 year customer - 55 d 16 h ago

1

We should come together about this required contract and the excessive increase. A case can be made to the Public Service Commission about required internet speed at additional costs including upgraded routers. Monopoly violates law.

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Sie - 53 d 13 h ago

I would love to

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Newmsn - 33 d 9 h ago

0

I have had nothing but trouble with Verizon no one can ever give me an answer to my problem never get a call back I've had it eith Verizon

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Mary Anne - 27 d 12 h ago

0

I feel your pain. I've been waiting a month and I still don't have internet service. Nobody can give me an explanation as to why. They keep saying they will send a technician. I left Comcast because they were awful but Verizon is ten times worse. I have wasted hours and hours on the phone with them.

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Anonymous - 11 d 7 h ago

Cell phone or home service ?

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LAM - 30 d 12 h ago

0

Couldn't agree more. Same thing has been happening to me with ridiculous wait times and unresolved issues. I've been a customer of Verizon for 20 years - I'm switching to another provider!

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Vos - 14 d 12 h ago

Yesterday I went to the Verizon store to get my dad a new phone. My dad is in the hospital dying with cancer. He spilt his drink on the phone and I drove 175 miles to our closest Verizon store to get him a new phone. I am on my dad's account (even though I am not a Verizon client, but my dad and daughter are), I write the checks to pay them every month and have upgraded or exchanged phones with my daughter at this same location. My birthday was March 23 and my license is up for renewal but still good in Iowa for 60 more days. I did apply for my new one, but forgot the paper license they gave me in the bag of items transporting my dad. My new one is to arrive in the mail and knowing the one that I have is still good, I didn't worry about it. They refused to allow me to get him his new phone because of this. I had all kinds of cards, picture id in my wallet, as well as, my dad's wallet. The manager with large ego and wanting to put on a show, said I was illegally driving and could be thrown in jail for not having my license with me. I stated that it was still good for 60 days after. He said that was only for military and police. (Now he is giving me legal advice, which another this he was incompetent in doing) He said that he was going to kick me out of the store, raised his finger to my face and had that crazy stare glaze. Meanwhile, I call my brother and he is driving 175 miles to get the paper license to this so called manager. I have about and hour 1/2 to waste. awaiting on my brother to bring even more documentation up. I found the mall cop and explained what was going on and what he threatened. This mall cop said yes, he does this often and likes kicking people out of the store!

I also decided to talk to the US Cellular place to see what they would do, they said I had plenty of information and couldn't believe it. But one of the guys said they have got people in their place before because of this manager. Then I decided to see if there was another Verizon store in Des Moines to contact. I got ahold of one on Merle Hay Road. Again, explaining the situation, they were polite and helpful and said come over here and we will help you. Problem was my brother is already on the road and almost to this location where I am. The other Verizon store even contacted the (problematic Manager) and tried helping. My brother shows up and he still wants to bully us and say he can throw us out of the Verizon store. Meanwhile, our dad has the hospital calling us to see if we are ok and if we got his phone. It cost my brother an unnecessary trip and stress we did not need. My plan was to get the phone to my dad and spend and hour with him and onto my appointment for work at 4:. So this manager that created this mess, has now also costing me in my business by having to reschedule my appointment and was very late getting back to my dad. Yes, without questions there is a grievance here and also believe this is how they run a business, that they need a class action!

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Anonymous - 14 d 6 h ago

YES GOOD IDEA AS WE ALL DISSATISFIED CUSTOMERS GET TOGETHER and MAKE CEO PAY FOR OUR PHONES, and I'm DEAF AND STORE MANAGER TOLD ME THAT IT's MY MISUNDERSTANDING THEN I TOLD HER OH NO YOU DIDN'T AND WHEN YOU LIED YOU DON'T REMEMBER YOUR STORY BUT IF TRUTH BEING TOLD YOU TRULY REMEMBER YOUR STORY.

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Renee Monaco - 14 d 8 h ago

0

Approximately 9 months ago my phone was stolen. Verizon was of no real help to me other than reporting it stolen and supposedly making sure the person who took it can not put service on it. To my knowledge they can use it for internet purposes but not phone service. It still makes me angry that I am paying for a phone that I don't currently have (one more year I might add) on top of paying for a new one.

I have been doing business with Zagg who immediately sent me a new glass shield cover that I purchased through Verizon at no extra charge from the phone that was stolen.What a difference in companies trying to keep a customer satisfied!! I think Verizon is definitely in a position to have done something to help me out in this position.

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Lowell McAdam- Ceo for Verison - 14 d 9 h ago

0

Fuck Verison Communications, con artist, mother fuckers, scum bags, terrorits Devil Worshippers Satanic mercinaries.

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Review & Fire your manager!!!!!!!!! - 14 d 12 h ago

Something needs to be done with your manager Caleb at the Jordan Creek mall location in Des Moines, Iowa. Seems he likes to throw his week authority around and kick people out of the Verizon store. Good for US Cellular, as they like it. The mall cop said he was also known for this.

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Brigitte Brown - 14 d 13 h ago

1

As a Verizon customer since CellularOne, I've had a Blackberry almost 15 years, loving the keyboard, now have BB Classic with OS10. But it's been having the hiccups lately, so I want to buy the Blackberry KEY2 LE. Imagine my surprise and dismay that Verizon will NOT support the new Android-based 4G version! Blows my mind that it will allow Small Business Customers to have it, but not loyal consumer customers who own one NOW! There is absolutely NO reason (other than making money from fixed income consumers to charge more, forcing them to become a small business owner) for this ludicrous, arrogant, and discriminating policy! Now I have to make the choice of switching to another carrier, or forgoing my Blackberry! And guess what - Blackberry will win - so my husband and I (he has Galaxy 8) will switch to T-Mobile as soon as OUR contract runs out!

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In need of help from Verizon - 40 d 9 h ago

There is frequency being pumped into my condo by Jack Tamir, resides at Old Farm Road, Oakhurst, phone # (hidden) trying to destroy my health just because I refused to be with him. I have contacted the FBI, CIA, Supreme Court Justice and many legal offices. There are some very famous people trying to block it but he has a connection to Verizon trucks and making them pump frequency into my condo. This is a known fact in this Red Bank, Little Silver, Oceanport & Long Branch. I am asking you to please stop him for this will all come to a head and you will be responsible. This frequency is all over the place in Church, Schools, malls, movie theatre everywhere and all the people are infected by this again I ask you if you have a conscience to please stop him and put an end to this sick psycho Jack Tamir.

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Anonymous - 19 d 11 h ago

can I ask you for more information. Ive experienced issues since 2013 when I lived in coarsegold ca. now in fresno working for verizon customer care and issue are unbearable.

ty

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Xavier Evans - 33 d 8 h ago

0

Verizon reps lie to much to customers am a living witness it's really sad they all need to fired and hire honest working people that really care about customers

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Anonymous - 19 d 11 h ago

they dont want honest people. I am an employee of one of the companies that contract with verizon wireless customer service call centers. I have been trying get ahold of someone who cares about what is causing these issues. Anyone have any contact numbers?

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Anonymous - 20 d 13 h ago

I am ALL IN! How can we come together against them!

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Anonymous - 27 d 18 h ago

0

Suspending a cat rescuer in Philadelphia. Wow what a wonderful company. I glad I don't have Verizon. Hope you're proud of this piece of ----- company.

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Sissy - 31 d 31 m ago

I get phone calls daily that I don't answer. When I call back it has been disconnected. When i trued to speak to a respresentative I was told they could not help. I get these calls at least twice a day. I think a company of this magnitude could try to resolve an issue this large . It's happening to many more people than myself and many of them are answering the phone .its a disgrace that this company is allowing this to continue . The only company it ever happens with is Verizon and I don't even deal with or have an account with Verizon. Sad that u take this so lightly. Had another four calls just today

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