Information, reviews and public commentary for US companies

 

Verizon Communications, Inc

Rating
1
Web
www.verizon.com
Related
MCI, WorldCom, Verizon Wireless
Address
140 West St.
New York, NY
10007
Contact
Lowell McAdam
Role
Chairman and CEO
Phone
(212) 395-1000
Employees
194,000
Twitter IDs
@Verizon, @VerizonWireless
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carol - 1 y ago

1

Don't know how active this site is. Been a customer since 1998. Trying desperately to get the name, email address and or phone number of the highest ranking person in customer Loyalty Dept. Have called this phone number repeatedly to no avail. Will try a few more times. Happy Holidays to those businesses who appreciate their customers. Although Verizon personnel, customer service reps, techs, etc. (with the exception of the 'Loyalty Dept. Executives?' who must be low level and refuse to give me their 'Seniors' names) are for the most part, polite and do try to do their jobs, clearly something at a higher level is not right. As a Former High Level Executive I understand that some Managers in a Dept. such as "Loyalty" will assume that someone like me will go away because they fear that in some way their jobs are on the line...so many people have tried to assist me at Verizon, but this 'blocking' of up the ladder is very bad business ultimately, especially with the Market as Competitive as it is. Gaining new customers is critical naturally, but keeping Customers is important too. Pleasant Service, helpful Techs, sometimes aren't enough when you have years worth of confusion that SHOULD at a minimum be explainable and ultimately fixed!

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ASweet - 4 y 145 d ago

1

Most cell phone providers have a reputation as being difficult companies to work with. Verizon has certainly earned that reputation with me. Difficult to work with is being nice, it's more like pure hatred of me as a customer; at least that's what I felt every time I had to go into a Verizon store.

All the technical stuff works pretty well, the real problem I ran into was every time I had to go into one of their stores. They are constantly crowded with people who want answers to questions, and the staff never seems to have them. I went in once to try to get my phone unblocked for international travel. After waiting nearly 45 minutes, I was told that the best way to do that would be simply buy a better phone. Oh, they could do it, maybe, but it was just best to buy something new.

They only kept trying to sell me things, instead of answering my questions. And it seemed that the staff either didn't know what they were doing, or were just so intent on selling an making commissions that actually providing customer service wasn't something they were willing to do. Each time I have to go into a Verizon store, I dread the time I have to spend there.

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albertahr - 4 y 151 d ago

Hey @Verizon,@VerizonWireless: When are you going to get around to releasing Jelly Bean for your Galaxy Nexus owning customers?

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larryjg - 4 y 152 d ago

@VerizonWireless @Verizon If your not restricting or charging extra for facetime over cellular then I'm coming your way. Please advise?

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_MelissaGarcia - 4 y 152 d ago

RT @Aaron_G_Morales: @verizon @VerizonWireless the terrible customer service problem is getting out of hand

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_MelissaGarcia - 4 y 152 d ago

@Verizon @VerizonWireless Thanks for nothing. I hope Daniel Mead checks his inbox regularly.

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Aaron_G_Morales - 4 y 152 d ago

@verizon @VerizonWireless the terrible customer service problem is getting out of hand

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xforewarnedx - 4 y 152 d ago

My service has been utter crap for over a month now @verizon @verizonwireless

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JImmyflag11 - 4 y 152 d ago

@svhoffman @verizon @verizonwireless @samsungmobileus how's the sarah bones? She's mad!!!

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_MelissaGarcia - 4 y 152 d ago

RT @emwizzle: @Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

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emwizzle - 4 y 152 d ago

@Verizon @VerizonWireless Ur customer service is so bad, my intern is currently in tears. She's been contacting u for 2 weeks! Get with it.

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