Information, reviews and public commentary for US companies

 

Vistaprint Usa, Incorporated

Rating
1.473684
Web
www.vistaprint.com
Address
95 Hayden Ave
Lexington, MA
02421-7942
Phone
(781) 652-6300
Twitter IDs
@Vistaprint
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Abby - 3 d 18 h ago

0

Stay away from Vistaprint at all cost if you value your money and time. Every order they have messed up. I spent $100 on door hangers and they were wrong and poor quality. Final after a hour I spoke with Allison Wilson manger in the Bahamas. She said that Vista rarely makes mistakes. After doing research with consumer affairs groups that was a lie. They have tons of complaints and one star reviews. They said they would fix my order and send it. I still have never received them. Allison Wilson hasn't return my six emails across several days. Yesterday I spent hour on phone trying to reach her. They told me she is in the office. Way too many other good printing companies that care about quality and service. than making a huge mistake doing business with them STAY AWAY from vistaprint if you value your time and money!

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Protect Your Personal Data! - 10 d 18 h ago

We have been customers since about 2006 and have ordered several products. My main complaint is mostly about their refusal to delete the data stored on these products that contain personal information.

Customer Service Representative and Supervisors have replied with "We would not be able to remove anything that you ordered previously. I can however help with removing projects that you didn't order and would like to delete." If you didn't order a product but created it the option to delete is there but if you already ordered a product, that item/product and that information does not allow consumers to have the option to delete them and they remain stored in their databases. I have called several times and chatted with reps and they consistently repeat the same responses. "I will have the feedback passed on to our engineers" and nothing happens. I tried this for a couple years and never get this issue resolved. I am going to file a complaint with the Attorney Generals office. Consumers have rights to protect their personal information and Vistaprint needs to comply or go out of business! I will never order products again from this company and would recommend that consumers are aware of this to protect their personal data.

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Anonymous - 25 d ago

1

Good morning.My account number is: 7734-3677-0498. As of this morning, I requested that this account be cancelled. I am writing again to complain of your terrible CUSTOMER and WEBSITE DESIGN SERVICES. Since submitting my design brief on the 04th March, 2018 - (albeit 3-days later than was requested), I have been constantly screwed over with lies and promises of assistance. Somehow, your customer services representatives believe that once they deliver their spiel, that everything is right. I have even received an e-mail from your company telling me that my website was ready for publishing when in fact I had never received a draft to review. How did customer service handle that? "Well Sir i'm trying to reach someone in design services to unlock your dashboard so that you can review your draft..." A day later: no dashboard unlocked. Customer service: well sir, it seems that the e-mail you received was sent in error. We now find that you never submitted your design brief. After numerous calls and enquiries for your company to simply admit that they screwed up and after asking them if it would be easier to start the process over, your company continued its lies and deceitful behaviour resulting in my having to vent my dissatisfaction openly. Their technique in screwing people over could verily have come in part from Pavlov's works. No wonder your company has yet to hit the Billion dollar mark. Your customer services and design teams need to be audited - thoroughly! Their processes of accountability are not working to your benefit Vistaprint.. They are damaging your brand and goodwill. Eventually you will pay the price. Today you may say: oh, that's just a few unhappy customers..... Many franchises have made similar mistakes gentlemen. Today I have no website because I had faith and confidence in you. I have lost invaluable time in setting up my business because of you. I have cards (that you had to submit twice due to your errors, and not the first time either), but no website to market my company's services. I hope you correct your deficiencies and do the honorable thing. Regards, H. Don King Esq., CLU, IFA, IA, Nassau, Bahamas

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h.don - 36 d 20 h ago

1

To whom it may concern: I have been a customer of vistaprint since 2015. My initial experience was not a good one. First of all my name is H. Don King and my e-mail address is (hidden). I am from The Bahamas. As I was saying, the first experience with my business cards were pale and not what we discussed. They corrected this by sending new cards. However, I was still out of pocket monies I had to pay for shipping, handling and taxes from my US address to The Bahamas. The very same thing is occurring as I write this. Again with business cards and also too with the development of a company website!!

No acknowledgment of e-mails...no call backs and it appears that the Jamaicans being used to develop these cards seem to be intent on marketing their country by using their national colors throughout the design processes. I have personally experienced this. Additionally, someone went to the extent to insert a telephone address on my account that, even a cursory examination of my account would have revealed that, such an address has never been associated with my account.

I can only surmise that the reason for such fraud was to be able to say that they were in fact trying to cover their arses when in fact they did no work on the website. Who hires these types of staff? Today, I am again faced with having to pay twice for cards shipped to my country. I have no website. I should be up and running and gaining international exposure that was promised, but can't get my business off the ground.

To add insult to injury: they are telling me that my trial month is nearing an end when in fact no website has even been developed. The customer service department will not even admit to having received any information e-mailed them - whether in fact such information met the requirements or not does not even matter as they continue to waffle in lies, cover-ups and deceit.

I do intend to have my attorney review this matter with a view to filing a lawsuit for damages if Vistaprint does not favorably address my concerns.

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Amy Dougherty - 99 d 20 h ago

5

As I read the reviews below, I am SHOCKED to see how someone had a horrible experience with this company. I have been a customer since 2012 and have always had the best service and fastest delivery times. Most recently I created my Wedding Invitations and when they arrived they were incorrect. It was MY ERROR for not fully reviewing the item and forgetting a line. I contacted Customer Service right away and asked if there was anything they could do. They IMMEDIATELY fixed the problem and I had the corrected Wedding Invitations within 1 week! I could not be more happy with this company. The website is user friendly and they have everything you're looking for. I will never use another company when it comes to designing Cards, Labels, Invitations, Stickers...etc. Thank you Vista Print and you amazing Customer Service! I will recommend you to anyone!

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James E Reese - 110 d 16 h ago

5

JER in Greensboro NC,they got my order right i will continue ordering from them

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BLS in MD - 121 d 3 h ago

0

This is the worst company that I have ever dealt with. I had them design a website. The first proof came out it was the ugliest webpage I had ever seen. In the review

Process we gave the designer specific direction as to what we wanted, which they totally ignored and did nothing we ask him to do. The things we ask them not to do they did anyway. Second proof came out the same, they did nothing we ask them to do. Same thing as the first time. They cut some of our text and replaced it with their wording without understanding our mission we had to change it back. Who ever the designer is they shouldn't be one, they have no creative vision at all. I finally started trying to make my own changes the way we want. It went back a third time for changes, we are waiting to see what comes back this time. Something needs to be done about this company. They are just awful. Communicating with them is a lost cause.

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John Wells - 122 d 4 h ago

Dear Ignorant Customer Services

I find your service ignorant and i will now sue your company for failing to provide services i paid for, also breach of terms and conditions also loss of business, you ignore emails , you fail to provide proper website service, your staff are rude and ignorant.

President

John Wells

WCG Holdings UK

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jose Razo - 135 d 13 h ago

1

I have order three different times and not received everything on time or i get the wrong items.when I call to complain I get rude people in Jamaica! USA business should be run by American people

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Anonymous - 138 d 13 h ago

1

I have received my address labels, But the address is unreadable (extremely pale)

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Charlotte - 151 d 12 h ago

1

I have spent close to 5 hours trying to correct errors on my company brochure. Due to that time delay I will not receive them for Black Friday sales. I wanted to pay for overnight shipping or second day but it is not available, not good in 2017!

I worked for 3 hours with Sue and she finally, after I repeated it intermittently at least 15 times, realized that she was looking at the wrong brochure and I was correct. I kept saying "This is not the brochure with the corrections, this is the old one". She then sends me a proof of the front of the brochure which is the one we worked on and the back was the one she had mistakenly been working on. I still don't have my corrected proof front and back!

Sue is going to lunch and does not call me back in an hour as she said she would. All this time wasted because the proof she sent me with the word PROOF across it was 1/2 the new one and half the one we worked on for hours that was the WRONG one.

I finally call back and spoke to Margaret who said she could help me and she did for another 1 1/2 hours because once again font all screwed up with capitals and small letters etc. etc. A mess! They could not send me a proof with uniform font, it was caps and italics everywhere. I needed all one font so Margaret changed all of the font on the brochure, sends me a proof and I have no recourse but to accept the font which by the way was acceptable to me.

It is now 5:15 and I ask for a Supervisor who was also very polite but he couldn't get the brochures to me on time for Black Friday. Of Course Not! We wasted Sunday and today Tuesday and now it's too late, no next day delivery with your company even if I pay for it or Black Friday or Small Business Saturday delivery!!

Needless to say, I am Appalled.

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bradgo - 164 d 17 h ago

0

Webs.com customer service poor. No promised followup. Also do not correct problems. Get used to calling international customer service personnel who do not understand English culture. Long hold times on phone and NO email replies.

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HWC comics - 186 d 12 h ago

5

Awsome service. Have ordered numerous items. Customer service was great. I've had items printed incorrectlly, due to user error and they were replaced with the correct color images. I take advantage of their sales, i just started promoting my small buisness.

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Anonymous - 187 d 9 h ago

5

Excellent Service !!!

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David - 189 d 15 h ago

0

poor c/s, product not delivered

The online order process seemed correct, but did not accept the coupon code I'd received. I called VP's customer service line and spoke to an agent who applied the code to my order directly, which pricing was reflected in my charges. Unfortunately, VP delivered only 100 printed cards, while my electronic receipt shows my order quantity 500.

I've emailed copies of my receipt, showing the 500 quantity, to VP, but they refuse to deliver the missing 400 items, nor to refund the money for the missing product due to their error.

Order number K31HL-G4A62-8E4

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Messed up - 248 d 11 h ago

0

Ordered checks as have in the past. Total run around as to where they were. Shipped 2 day air USP

floated all over southwest (tracking). Arrived in AZ but took another 5 days to arrive at my door. Customer

service would not return call. Package was totally torn up - wrong starting # on checks. Never, Never

again. Very disappointing.

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Anonymous - 2 y ago

This company overall sucks however, the last representative I had was the most helpful I've had in two years. She truly understood the fat the this company has lost me several thousands dollars because of the following;

doing maintain during late hours and not alerting your customers. This means when we hours of work on our end updating our site and it not publishing.

website site has disappeared for days at at time. Meaning our customers saw a blank vista print page. Leaving us with emails of calls of calling us frauds, loss of ticket sales and paying extra reps to answer angry calls.

Loss off emails of can't get into them to respond to our customers questions.

At least once a month something with your dashboard goes wrong. Your customers now have a set joke about vista print. "It's a 50/50 chance when signing on to your dashboard and your specialty is messing us up right when we are running a special". You like to time it just right when you decide to make us lose money.

Last, in two years not one time has your company answered your so called corporate phone number....

Big hint, when doing maintain let us know ahead of time. Just as you throw all the adds in our face when we try to sign on or the hundreds of ad emails you send, you can just as easy alert us of site work on your end work so that we are not doing double work and paying for it. It would also help if your reps don't always throw the "Virus" word. It just makes it worse when they lie to us.

On the outside with commercials you represent yourself one way but your actual customers know the truth. How about you make the image true. Please get it together.

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HCCLLC - 250 d 16 h ago

0

We designed and ordered a 10 ft feather banner... ordered cost WITH SHIPPING, $168 ... just found the same feather, and can be designed the same way with our logo for $68.99 USD ... and FREE shipping... thanks for the $100 rip off VistaPrints

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Mrkoolio - 1 y 201 d ago

1

I truly dislike companies that think they are so bright when they lure you in with a very low introductory price....2.99$ for 24 stickers. Then you spend an hour on the design and THEN they assume you will just pay since you have invested time.

5.99$ for shipping! For 1 page of stickers.

So, it is really 9$ for 24 stickers....not 3$. The funny thing is I need business cards and other stuff and these bloodsuckers will get zero business from me after this. If you have to trick people into buying your product....you have a problem

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HCCLLC - 250 d 16 h ago

2

Yes, or they give you a sale discount... but the shipping cost succeed the discount and you're right back at or above the ORIGINAL price before the discount!!!

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mbisk@optonline.net - 1 y 177 d ago

0

Vistaprint has the greatest customer service on the planet. I just have a recent complaint about their 50% sale. It is really a 37% sale on their post cards. I guess I will have to find another company to work with. Not happy.

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HCCLLC - 250 d 16 h ago

1

REALLY??? OMG... This must be a joke... very humorous though, thanks for the laugh

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BILL - 1 y ago

0

THE WORST CUSTOMER SERVICE IN HISTORY!

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HCCLLC - 250 d 16 h ago

2

We also AGREE , concerning Customer Service

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reasonable talk - 1 y ago

3

I just found out that Vista Print endorses CNN ....sorry but no more business with you and the propaganda machine that you choose not to vet and look in to their fake facts ...their hysteria is going to ruin this country ...stop supporting fake news !

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Sand(ers) Man - 250 d 16 h ago

And tRUMP (ASS) tweats are not fake and lies??!!! Baaaahahahahaha :D

Caesar, Hitler, tRUMP ... all said they were the only ones telling the truth, and everything else was lies... it is called Setting Up A DICTATORSHIP!!!

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