Information, reviews and public commentary for US companies

 

Vistaprint Usa, Incorporated

Rating
1.377358
Web
www.vistaprint.com
Address
95 Hayden Ave
Lexington, MA
02421-7942
Phone
(781) 652-6300
Twitter IDs
@Vistaprint
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BLS in MD - 1 y 185 d ago

0

This is the worst company that I have ever dealt with. I had them design a website. The first proof came out it was the ugliest webpage I had ever seen. In the review

Process we gave the designer specific direction as to what we wanted, which they totally ignored and did nothing we ask him to do. The things we ask them not to do they did anyway. Second proof came out the same, they did nothing we ask them to do. Same thing as the first time. They cut some of our text and replaced it with their wording without understanding our mission we had to change it back. Who ever the designer is they shouldn't be one, they have no creative vision at all. I finally started trying to make my own changes the way we want. It went back a third time for changes, we are waiting to see what comes back this time. Something needs to be done about this company. They are just awful. Communicating with them is a lost cause.

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Lisa S. - 1 y ago

0

I totally agree. Communication is terrible. They say they will contact you but no one ever does. Why should I spend my time calling and calling and getting no response? Terrible customer service.

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Fustrated Customer - 66 d 4 h ago

3

I am waiting for the same thing. My website design overall isn't ugly but they repeated the same statement on each page. Now I'm waiting for them to add my forms in which I've been waiting for an update for 3days now. It's been at a stand still for the last 3days. How long did it take them to send you an update to review after you had them revise it? All they have to do for me is add some pics and forms I sent them and correct some incorrect spelled words and delete the repeat pages. Its not a lot not sure why it's taking so long. Overall the customer service team has been extremely helpful, its just the website team doesn't have a clue.

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MCE - 107 d 4 h ago

5

No matter what I order, or for what, it is always top notch and perfect. Absolutely love Vista Print for all of my business needs! Will always use them.

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Allainyaha Charlene Matthews - 158 d ago

1

Month's of problem with my original art coloring on postcard (color). Did not receive a professional aka useful postcard until January. I had to tweak the back of the post with a sharpi to keep the momentum based on facebook, twitter, and other such site. This includes tweeted copies to the White House, Governors, Dispensaries, Hospital Staff, officer association, etc. Vistaprint, did give me 50 free envelopes for completely screwing with my campaign. Everything that could go wrong did, from the backs being too dark to read text, the r magically disappearing from the word your. I would go over it with staff and received my postcards incorrect time and time again. Could meet my deadlines as promised. I am sending a copy of each incorrect postcard to footprints HQ

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Anonymous - 164 d 11 h ago

Shopped vista print for

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Anonymous - 164 d 11 h ago

I have shopped Vista Print for years, but

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Rick - 244 d 10 h ago

What has happened to webs.com? Have you seen this?

https://www.sitejabber.com/reviews/webs.com

Flagged for review. 
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Anonymous - 1 y ago

1

I am VERY disappointed and really very discriminated against as a African American. When I go on your website to create my flyers for my cleaning business. I see very BIG clear pictures of other races, when I go to find my race they are VERY small and not many to choose from at all. Now something needs to be done about this matter and fast.

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Anonymous - 1 y ago

Stop pulling the race card every time something doesn't go how you want it!!! How did they know you were African American??? If you could not find pictures that you liked or wanted to use go out on the internet and find some. Stop feeling "really very discriminated against" and empower yourself by taking control and FIND YOUR OWN PICTURES!

I have had problems with vistaprint customer services and their use of foreign accented workers makes it very hard to resolve problems but I don't feel "really very discriminated against"!! Just stop using them and find a service that better suits your needs. Better yet use a local service in your area that may just better understand your needs better. You are incontrol of your business!

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Realist - 264 d ago

What I'm God's Name are you even talking about?

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Disappointed I want the Vista Print I love back! - 308 d 9 h ago

0

I loved VistaPrint and have used them for many years. The last order was horrendous. The correction was even worse. I am throwing them all away, as I don't want those flyers to be looked at as a representation of our company. What happened? Very disappointed. I will no longer use them for any of my printing needs.

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UPSET - 1 y ago

0

IF I COULD GIVE LESS THAN A---- 0-- I WOULD PLEASE DONT USE VISTAPRINT

PLEASE DONT DO IT

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Dianna Cunningham - 1 y ago

1

I think it would be great to order products from the site as a guest only so I don't have to remember yet another password. I'm not a continual customer so I order very infrequently. Customer service says nope you have to have an account. Really stupid. Will go to an old fashioned brick and mortar business because you guys are so dumb!

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HWC comics - 1 y 250 d ago

5

Awsome service. Have ordered numerous items. Customer service was great. I've had items printed incorrectlly, due to user error and they were replaced with the correct color images. I take advantage of their sales, i just started promoting my small buisness.

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Lisa S. - 1 y ago

0

Just wait. I had things printed incorrectly as well, and yes, they replaced them. But when I had website issues, no response for days and weeks. I would never recommend this company.

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John Wells - 1 y 186 d ago

Dear Ignorant Customer Services

I find your service ignorant and i will now sue your company for failing to provide services i paid for, also breach of terms and conditions also loss of business, you ignore emails , you fail to provide proper website service, your staff are rude and ignorant.

President

John Wells

WCG Holdings UK

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Lisa S. - 1 y ago

0

I agree. If you need a witness, I'm all yours. (hidden)

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Cindy Zappia - 1 y 55 d ago

5

Wow, I read the reviews and could not believe what I was seeing. I have ordered from Vista print more than 5 times inside the United States. I have been extremely happy with customer service and the quality of the product I received.

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Lisa S. - 1 y ago

0

Just wait until you have a problem.

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Lisa S. - 1 y ago

0

The customer service is terrible. The people who answer the phones and handle the chats are very nice when they tell you someone will reach out but no one ever does. My website has been down for 2 weeks. I have reached out 3 times and nothing is being done, but I'm still being charged for a website I done have. What does it take to get this taken care of? I would certain not recommend Vistaprint, and that makes me very disappointed.

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ryan Bernard - 1 y ago

0

Stay away from Vistaprint, they cost me 3,000 in business because they could ship properly and I never received my merchandise. The offshore to Jamaica where their Supervisors and subordinated are profoundly incompetent\ and apathetic. It is an overseas outsources operation. Again, stay away!!

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Len Rachlin - 1 y ago

1

I ordered postcard announcements for a photo show that I was having. The front of the announcement had a photo which appeared perfectly on three different computers yet when it arrived the printed photo on the card was way too dark. Customer service was very understanding and told me that there would be no charge to reprint the cards. They told me too submit it again but to send them a lighter version. I asked if they could just lighten it but they said no. So I resubmitted my photo announcement in a lighter version. It came back a little lighter but still too dark. Again I complained and again customer service was very understanding. This time the representative said she could lighten the file at her end. I explained how it should look. Unfortunately this time it came back way too light! There was no time and no point to try again. Over the years I had used them at least four times with no problems. Go figure.

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Abby - 1 y 67 d ago

0

Stay away from Vistaprint at all cost if you value your money and time. Every order they have messed up. I spent $100 on door hangers and they were wrong and poor quality. Final after a hour I spoke with Allison Wilson manger in the Bahamas. She said that Vista rarely makes mistakes. After doing research with consumer affairs groups that was a lie. They have tons of complaints and one star reviews. They said they would fix my order and send it. I still have never received them. Allison Wilson hasn't return my six emails across several days. Yesterday I spent hour on phone trying to reach her. They told me she is in the office. Way too many other good printing companies that care about quality and service. than making a huge mistake doing business with them STAY AWAY from vistaprint if you value your time and money!

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Protect Your Personal Data! - 1 y 74 d ago

We have been customers since about 2006 and have ordered several products. My main complaint is mostly about their refusal to delete the data stored on these products that contain personal information.

Customer Service Representative and Supervisors have replied with "We would not be able to remove anything that you ordered previously. I can however help with removing projects that you didn't order and would like to delete." If you didn't order a product but created it the option to delete is there but if you already ordered a product, that item/product and that information does not allow consumers to have the option to delete them and they remain stored in their databases. I have called several times and chatted with reps and they consistently repeat the same responses. "I will have the feedback passed on to our engineers" and nothing happens. I tried this for a couple years and never get this issue resolved. I am going to file a complaint with the Attorney Generals office. Consumers have rights to protect their personal information and Vistaprint needs to comply or go out of business! I will never order products again from this company and would recommend that consumers are aware of this to protect their personal data.

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