I purchased a business phone two days ago from Vonage and was told that the service was WiFi based and that I did not need to connect the phone to a modem or router. Upon recieving the phone, we found that the phone would not work. I was on the phone with a technical support tech for 2 hours, to only learn that the phone needed to be connected to a router. I had a certification inspection coming up and I didn't want to miss the inspection, so I went out and purchased a 50 ft ethernet cord to plug into the building's main router. After connecting the phone to the main router, the phone still would not work. I was told by the technician that the phone was not compatible with the router, even though other businesses are using this same router in the building that we lease from. After talking to Mark in Account Management, I was told that I could not recieve a refund even though we never used the service. Vonage is participating in bad business practices and ripping people off!! I will be contacting my lawyer and the Better Business Bureau! I do not recommend anyone using them!!
I had this exact same problem. How did you handle it?
Vonage has promised a $50 Amozon gift card for a sign up promotion. When time to receive the gift card, no card. Everytime I called customer care they told me I will receive the promotion. The department that issue the promotions emailed me a confirmation and I will receive it in 24 hours. Several days has passed since that email. Still waiting for them to honor their promotion as advertised.
kop The desert cutthroats (Hebrews - Habiru Sagaz) probably are itching, as do the christian end-timers, for Apocalypse Now so they can all go skyward to play canasta with God. The Army-gad-on prophesy is of course poppycock and so the mentally deranged judeo-christian clowns are making it into a recipe - a staged play hoping that the main player won't miss His cue. If they can get the world pot to boil and outdo Hiroshima and Dresden, I'll bet all of my frozen bagels that Christ will never show up.
I have to many call everyday fifteen call I have lots time comeplane they no fix my problem I am ten old years customer I want fix the problem let me no I have thousand phone call in comping I have the prove some buddy your phone comepainie call they sale the information let me no thanks
After being with Vonage business 10 years they transferred me to a new service that they had to give me special equipment and digital fax by email, they put me in a contract without my approval and never told me about it, when I asked if I can cancel the new service the supervisor insisted that I was told about the contract any way only after 3 weeks of the new service they want me to pay about 550 to cancel, customer service and technical support do not know how to operate the system and will cut you off and write comments about you for the next person to treat you even worse
Adding @Vonage, but Linksys WRT54G has all 4 ports taken. Buy new 6 or 8 port wifi router? Better options?
@Vonage is there a disruption in your service? Incoming voice isn't working?
@Vonage no one at vonage_voice answer
@Vonage I am having problems with the system
@vonage why do my calls go directly to voice mail?
@vonage thank you for supporting #Leverage on @tntweknowdrama
Thank you @Vonage for supporting #Leverage on @TNTweknowdrama
@Allstate @Vonage @Sprint @EW @nfl @Saints @Breaking What r u guys watching tonite 8pm/7pm CT? i'm watching #LEVERAGE on @tntweknowdrama
RT @maryebrewer: @Vonage.. just saw your commercial during THEFRENCHCONNECTIONJOB of #LEVERAGE that you for sponsoring my fav show on @tntweknowdrama TY
@Vonage.. just saw your commercial during THEFRENCHCONNECTIONJOB of #LEVERAGE that you for sponsoring my fav show on @tntweknowdrama TY