Information, reviews and public commentary for US companies

 

Walgreens

Rating
0.915778
Web
www.walgreens.com
Address
200 Wilmot Road
Deerfield, IL
60015
Phone
(847) 914-2500
Fax
(847) 914-2804
Twitter IDs
@Walgreens
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Anthony - 3 d 15 h ago

1

I will not be returning to the Walgreens Pharmacy 1300 E Hallandale Ave or to any other location....Pharmacy Manager is a little rude and told me to have my doctor send one of my meds to another pharmacy...I'm sending ALL my meds to CVS as a result....I've been a return customer for years I'm a heart patient so I get refills on multiple medications monthly...With that being said I understand they have guidelines they must adhere to...I've been with the same doctor nothing has changed and all she would tell me is I don't meet the guidelines so I ask what exactly has changed from last month?? And she tells me I can't tell you we don't disclose that information...How am I not entitled to information regarding myself and my medication?? Her attitude as I wanted her to explain to me so I can understand why they wouldn't fill a script they have been filling for years was not one of someone I want dealing with my customers...So I'll take her (Aisha's)advice and participate in the success of Walgreens competitors! Adios Walgreens!

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Lois Lewis - 4 d 8 h ago

5

I wish to compliment a cashier at Walgreens who was cautious and alerted me from being scammed today. She works at Walgreens on Jefferson St and Hammes Ave in Joliet, Illinois. Her name is Kathy Lachowicz. I also want to thank the Manager Chrissy. Both were very helpful and they need a reward..

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OLD_Rich - 4 d 10 h ago

3

A Pharmacy Manager without the support of the store to direct the Pharmacy employees. A GREAT Pharmacy manager. I go to a walgreen's Pharmacy 10 miles away to use a Pharmacy manager who knows how to take care of her clients. She worked at the Walgreen's half a mile from my house. She had to transfer to be able to get the children to school and make it to work on time. Change the time schedule? Sorry we DON'T make special arrangements. Well, I followed a manager who took care of her clients. Yes, I tried the new staff. I cannot tolerate "You will have to contact YOUR insurance company" as a reply to a problem. I heard it and had it said to me. Kimberly handled the problem I was chasing for three months in three days. Yes Kimberly WORKed at the pharmacy at Book road and 95th street. Then at the Pharmacy at 410 Chicago in Oswego. Now she is moving again. Not for better hours or pay, but because manger will not support her with HER employees. Well the store employees who work exclusively in the Pharmacy. She directs the employees in HER department on what to do and how to act. Be nice, be helpful. Not a bad mantra. STORE management will not support her so.... Your choice -- Live with it or .... She is transferring, Is it right? It is the "Walgreen's" way? It wasn't 10, 20 30 or 50 years ago when I started using their services. Who Am I? 71 years old, work at Fermi National Accelerator Laboratory in Batavia, IL. Just your normal egghead. Just no one special. Just a customer/client. Just someone who appreciates "customer service".

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Lucy medaglia - 4 d 16 h ago

The honest rsvp of hell i went tru by the treatment of DEBBIE BASIL AND HER FAMILY INTO MY LIFE EXTENDED AFTER THE CHURCH WE WERE MRMBERS FOR 30 YEARS..ITS 10 YEARS AND OUR CONNECTION ENDED THEN..SO ANY SOUND OR AFFECT BY THEM IS. A LEGAL PROBLEM..THEN BY THE REMARK OF RECOVERING 5 MILLION THE ONGOING PROBLEM OF A HORRIBLE MARRIED OF 27 YEARS TO JOHN RINALDI WHO NEVER WORKED HARD ENOUGH TO PAY THE EXPENSES OF OUR FAMILY..TO HAVE HIS SISTERS EXPECT ANY MONEY OF MINE AFTER OUR DIVORCE FROM 2013....NOW THEY ARE SAYING. They require my money...as the rinaldi have nothing left so they desire mine

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pops - 114 d 16 h ago

1

I just returned from a Walgreens store at which I observed two ladies, each with their own small, maybe three pound yorkshire dog in shopping carts. When I asked the store manager about dogs being in a store carriage, in the store, he informed me that employees are not allowed to confront a customer with an animal in the store. He told me that they could be emotional support animals. Very, very strange that two separate women with two separate dogs, together wandering around in your store together, have them as support dogs. I wonder....how about the people shopping in your stores that are allergic to animals? Do you think for a short minute that it is acceptable for other people to be exposed to something that they are allergic to just because some dim witted woman can't go in a drugstore without bringing her beloved family pet with her? In your store there are food items, pharmaceutical items, clothing items, children's toys etc. and somehow you condone the practice of bringing dogs in your store with no policy in place to question the validity of their claim of support animal? Perhaps if someone were to use that shopping cart, after the pampered damn dog was sitting in it, got sick and brought suit against Walgreens for condoning such ridiculous actions, it might prompt your "leaders" to amend such biased policies. If I or my wife ever walk into another Walgreens store and see an animal other than an actual "service dog" in it, we will stop using Walgreens for our pharmaceutical needs. I realize that if you lost our business it wouldn't make any difference in your bottom line sales. It will however give me great satisfaction to patronize a different business that at least has policies in place to stop fraudulent claims concerning the status of animals, as well as one having the well being of ALL of it customers in mind when they implement policies concerning animals in the place of business. Tampa International Airport has recently recognized the problem and has banned all animals from the airport unless the animal is actually flying with a passenger. If this type of action is acceptable for an International Airport, then maybe, just maybe, Walgreens should consider an update on their pet policy as well. If you want to run a doggie care center maybe you should consider opening a new line of stores and keep the damned animals out of your drugstores.

Flagged for review. 
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Mauryne Simoens - 103 d 15 h ago

0

TAKE A DEEP BREATHE AND RELAX. I HAVE SEEN DIRTIER PEOPLE THAN DOGS IN MANY STORES. I am more interested in customer service (lack of knowledgeable people at Walgreen's, their changing policies and the lack of enough personnel to help customers.) My God! They are becoming a branch of Wal-Mart when it comes to customer satisfaction.

Flagged for review. 
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Overworked and underappreciated employee - 102 d 4 h ago

0

THANK YOU. As a Walgreens employee, corporate needs to realize how much the lack of help DESTROYS customer service, and the numbers they are so obsessed with us meeting are going to suffer when all of our customers go elsewhere. PLEASE KEEP SPEAKING UP. As an employee who cares about her customers, I'm so sorry for your experience. It all starts with what the company stands for, and it's no longer about customers or their employees anymore. It's all about the $$$ to them. As an employee, we are suffering, too. So sad what this company has become. And speaking of being short of staff, they pull us into a weekly meeting that takes OVER AN HOUR LONG WHEN WE ARE ALREADY SHORT HANDED! I work in Pharmacy, and with how much we have going on, this does not fly! Talk about hurting our numbers. We are slammed and short handed enough, then they want to take one of our techs away for over an hour? Then store mgmt mocks us when we ask them to make it quick because our pharmacist is working a 12 hour shift every time they hold this meeting, and we would like to get her lunch. Nope. Despite how busy we were, despite the system messing up today making us fall even more behind, despite being short handed, the meeting was still over an hour long. I got us lunch, but it sat on the counter until closing time. Had to throw mine away since it was sitting out so long. My pharmacist and the other tech took theirs home since they didn't get a chance to eat it. We stayed way past closing to catch up from the day. So now the pharmacist worked over her 12 hour shift, not once did she sit down, eat, use the restroom, etc. and doesn't get paid for the extra time she worked. Patient safety issue? You have exhausted pharmacy staff not taking a lunch so they are hungry, fatigued, have a million issues and things to deal with. But oh well. At least we bring in the revenue right? What has to happen? What will it take for this to be fixed? Why do we put our customers in harms way for the money? Does it take a patient getting the wrong medication and ending up in the hospital for corporate to actually care? Maybe, but then they will just blame the pharmacist and replace her. CUSTOMERS, I BEG YOU TO KEEP SPEAKING UP ABOUT YOUR CONCERNS ESPECIALLY IF YOU NOTICE MUCH OF IT CAN BE FIXED WITH MORE STAFF! We are tired, overworked, and way under appreciated. It's hard to put on a happy face and provide quality customer care when corporate and store mgmt is spreading us so thin. I still do my best though because I actually care about the customers and my pharmacy family. I couldn't care less about these numbers they hound us on. They expect us to do so much when they are the ones hurting customer service and doing nothing about it. All they do is expect more and more from us but take away the resources for us to get it done. SHAME ON WALGREENS.

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Stanley Maragos - 96 d 9 h ago

My wife's doctor send a prescription 9 days ago for diabetes strips. I went to Walgreens today , they said they wait for doctors approval. So I ask the many by the pharmacy , how you call the doctor? She said electronically and we leave a message on the doctor s answersing machine. And we wait for respond . For gods name call the doctors office and talk to a person . Me personally I don't trust answering machines , if I get an machine I hung up the phone . Maybe I'm old fashion but I trust humans . And I ask the pharmacist how much cost for the strips , she said $150'. Now if you pay you can get them , but to get pay by the Medicare you have to wait for a doctors approval. They do have my credit card number on file , my wife is on 21 medication. Money comes before take care a sick person , my compatriot Hippocrates must turn in his grave , with the non human treatment from Money hungry corporations. . Bottom line is a doctor send a script electronically why he has to call and approve? Who send the script dear Walgreens ? The boogie man? Lol I'm really sick and tired with this unnecessary practice.i did file a complaint with the wain office they should know , and try to fix the problem. Use more humans the machines . Humans know you need the medicine now , machines don't .

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Be their nightmare - 60 d 5 h ago

5

The send a request by fax or email. Call before you pick up your Rx to see if it is ready. If they are still "waiting," call the doctor yourself, because chances are, they didn't get a message. Allow 48 hours for your doctor to return a message. Never trust the people who answer the phones. They are morons. Ask to speak to the pharmacist. if this happens a second time, talk to the pharmacy manager IN PERSON to get it straightened out. Nine days to not have it ready means the pharmacy screwed up. Make the pharmacy manager make it right, and ask for him each time you need to fill a prescription. Make his life miserable.

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Anonymous - 19 d 41 s ago

Hey you need not call the technicians morons they do more than you know. Do not be rude and 9 days doesn't mean the pharmacy screwed up, it's quite possible that the doctor needs to fill a specific form and send back to insurance oh my what's this you say a doctor needs to do something else???? Perhaps all the facts are not being given

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butterflies - 94 d 5 h ago

0

my heart goes out to you. Yes they used to be more interested in customer service than they are now. Thats why most of my gripe was about. I do want to point out that CVS has at least 2 pharmacists on duty at all times, 3-4 techs, quality checkers, customer service people. ANd its all done with a smile on their face, Piss off walgreens.

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Nina M. - 64 d 18 h ago

0

CVS where I went was outstanding only now they don't take Tricare.

Walgreens is usually out of stock on 1 to 3 of my meds per month. I try to call them in early so they can order it but they say it's too soon, then I wind up going 1 to 5 days with no rx, some of which say Do Not Stop Abruptly. They switch manufacturers often and then you can no longer tell which rx is which, sometimes having 2 different brands in the same bottle. They say they can't reach my doctor yet when I call him while at the window, I get him everytime. I hate it when we go pick up rxs and they say they don't have them all, we go home, settle in and they call to say oops yes we do have it. They gave me one women's vicodin by mistake and they put every effort in to get it back right away. They told me they even had me on camera like I was a criminal,

not like we saw a careless tech put it in your bag. Those efforts aren't made for us when we try to get an rx filled, just when they screw up. Kirsten is their only good employee, really outstanding but not always there. They have been in rapid decline since they lost Tricare. They just want our money and are not a trusted pharmacy. Walgreens is just giving their business to CVS. I can go back there and do my own coordination of benefits.

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No to CVS - 60 d 5 h ago

1

CVS pharmacists are smart asses and can't speak English. Their techs can't count to 5. I've tried to deal with CVS. Trust me, Walgreens or HEB is far better. Walgreens has the same staff numbers, but they have huge amounts of customers. Pharmacists should NEVER rush when filling prescriptions! It could be deadly. I worked as a pharmacy tech while I was in college. When the pharmacist would get stressed, he would go to the men's room and eat a banana to calm down. I've always remembered his wisdom to never take a chance on making a mistake. I was 18 years old!

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Sunshine - 75 d 12 h ago

To your staff. Why dont everyone close the Phrmacy down for 1 hour for lunch. And then come back to work refresh. Think of your health status. Then have 2 15 minute breaks. A over stressed person does not do their job well. Over worked is should be intolerably..

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Tothepoint - 75 d 3 h ago

Its illegal for employees to work a 12 hour shift with no breaks. Im a nurse and worked 13 hour shifts for 8 years with no break. It is an unhealthy and unsafe practice. One employee filed a lawsuit, so uiopthen we had to clock out (they provided timers for us), however coverage was inconsistent so we would usually punch out and continue to work and punch back in when our "break" was over. I no longer work there. You are right to complain about the understaffing and inability to take a break, have a snack, get away to use the restroom and things like that. But i think you employees need to have the voice because u cant rely on customers to complain for u. Overworking employees is illegal you must be the ones to assert your position on this. I wish u the best. I think if they fire u for speaking up, theyre doing u a favor bc u will be better off elsewhere.

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The white Girl in pink-that's how your management teams says about us. - 68 d 6 h ago

0

I see it and I have complained. And as a former customer (and it has nothing to do with the pharmacy) but management. I am here to say thank you, for caring about us and yes we become family and I am missing my Walgreens family. But management has made it to where y'all are not allowed to laugh or have a little bit of a conversation with us. When we see y'all on a monthly bases or more, or when we stop in to grab a few things. Wanna stop by and wave. But they have takin that away. It's like walking into a morge. I wish more employees would stand up line u have. And this sounds so familiar it's line u are my little radical. Yeah I have nick names for my walgreen family. This is fits so close to home. But we do speak and they do nothing. They say they will be in touch and we never hear from them. Or tell us to call in a certain day we do but always busy. You are right they don't care. When more employees stand up or go in strike and customers are out there with you maybe they will listen. But at my local store management threatens the employees and bully's them. Thank you for caring and standing up. I appreciate what y'all do for us. And I do believe their actions and y'all not given an lunch break is against labor board policies they can get in trouble if enough would call the labor board. And bullying you by mocking you. Real professional they are. Not. Good luck and I hope things got better for you. Thank you again and let the whole pharmacy staff know I said thank you and they are very much appreciated.

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Anonymous - 62 d 11 h ago

Thank you for posting this! I hope that you are able to find employment with a company that cares more about their customers, than their bank balance.

You have summed up nearly every one of my complaints that have been ongoing for years.

One serious issue that I've experienced was getting home and finding out that I had been shorted on my meds! This has happened on several occasions. Upon calling the pharmacy to explain my situation, I was told that it was my responsibility to count them before I drove away from the drive-thru window! I was to sit at the drive thru window, with six other vehicles waiting impatiently behind me, and count over 250 pills by hand, one by one, prior to leaving! I was also told that each and every prescription is counted two times by an automated pill dispensing machine, so there could absolutely be no mistake in quantity. The mistake/pill shortage must have been my doing!! 1 or 2 pills, ... possible mechanical/equipment malfunction. 10 - 15 pills short, ... I must question!

An even more serious situation, which happened on 2 separate occasions in the past, was when I received the wrong medication! Once I was given a heart medication, and the other a medication for schizophrenia! I suffer from neither of these conditions. Had I'm not called because the pills were not the same color or shape that I normally received, I would have simply taking them assuming they were a generic brand of my monthly medication!

As the second largest Pharmacy retail chain in the US, I would expect that they would be financially able to hire the necessary number of competent, trustworthy employees to do the jobs required. People's lives are at stake in this field! This is simply incompetence and greed! "Shame on Walgreens" does not go nearly far enough. This needs to be reported and corrected before someone dies! I often wonder if this has possibly already occurred, and is simply unknown to the general public?

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Take your time - 60 d 5 h ago

5

Pharmacists are paid a salary. Regardless of the hours they work, they are paid the same wage. Hourly employees must have breaks and a lunch, or they are violating the law. I worked as a pharmacy tech when I was in college, which was ages ago. We never rushed, because we could kill someone by making an error. Sick children always came first, even if people in like complained. I'd be curious to know how many lawsuits have been settled because of errors. I've noticed there are fewer people, so I always smile, call in my prescriptions days before I need them, avoid rush hours, and drop off xmas and other holiday cards to them to make certain they know I appreciate them. I rarely go into the store. I had an pharmacist get ugly with me last night, and the pharmacy manager dealt with it, but I'm going to report the jerk to corporate. He doesn't understand the rules, and because I am older, I'm sure he treats others the same way. Change jobs if it's too rough. Go to a hospital pharmacy, or go to a technical school.

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Anonymous - 19 d ago

You said it all. It's really sad what we have to go through and because of corporate crap the staff kill themselves and still get treated like crap by customers. Sad sad

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Truth - 102 d 4 h ago

0

THANK YOU. As a Walgreens employee, corporate needs to realize how much the lack of help DESTROYS customer service, and the numbers they are so obsessed with us meeting are going to suffer when all of our customers go elsewhere. PLEASE KEEP SPEAKING UP. As an employee who cares about her customers, I'm so sorry for your experience. It all starts with what the company stands for, and it's no longer about customers or their employees anymore. It's all about the $$$ to them. As an employee, we are suffering, too. So sad what this company has become. And speaking of being short of staff, they pull us into a weekly meeting that takes OVER AN HOUR LONG WHEN WE ARE ALREADY SHORT HANDED! I work in Pharmacy, and with how much we have going on, this does not fly! Talk about hurting our numbers. We are slammed and short handed enough, then they want to take one of our techs away for over an hour? Then store mgmt mocks us when we ask them to make it quick because our pharmacist is working a 12 hour shift every time they hold this meeting, and we would like to get her lunch. Nope. Despite how busy we were, despite the system messing up today making us fall even more behind, despite being short handed, the meeting was still over an hour long. I got us lunch, but it sat on the counter until closing time. Had to throw mine away since it was sitting out so long. My pharmacist and the other tech took theirs home since they didn't get a chance to eat it. We stayed way past closing to catch up from the day. So now the pharmacist worked over her 12 hour shift, not once did she sit down, eat, use the restroom, etc. and doesn't get paid for the extra time she worked. Patient safety issue? You have exhausted pharmacy staff not taking a lunch so they are hungry, fatigued, have a million issues and things to deal with. But oh well. At least we bring in the revenue right? What has to happen? What will it take for this to be fixed? Why do we put our customers in harms way for the money? Does it take a patient getting the wrong medication and ending up in the hospital for corporate to actually care? Maybe, but then they will just blame the pharmacist and replace her. CUSTOMERS, I BEG YOU TO KEEP SPEAKING UP ABOUT YOUR CONCERNS ESPECIALLY IF YOU NOTICE MUCH OF IT CAN BE FIXED WITH MORE STAFF! We are tired, overworked, and way under appreciated. It's hard to put on a happy face and provide quality customer care when corporate and store mgmt is spreading us so thin. I still do my best though because I actually care about the customers and my pharmacy family. I couldn't care less about these numbers they hound us on. They expect us to do so much when they are the ones hurting customer service and doing nothing about it. All they do is expect more and more from us but take away the resources for us to get it done. SHAME ON WALGREENS. Go elsewhere for your shopping/pharmaceutical needs.

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Anonymous - 96 d 9 h ago

Do you whine constantly or is it a certain time of the month?

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Anonymous - 95 d 9 h ago

No creo que se est quejando sin motivo, y seguramente eres un gran cobarde o un lamebotas

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oizzoff - 94 d 5 h ago

pizz off! these are real concerns.

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Anonymous - 93 d 19 h ago

The real concern was 2 little dogs riding around in carts. That's pretty petty.

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Old Man - 66 d 11 h ago

0

The REAL concern is a human being DEPENDING on meds they cannot get...their LIFE depending on them! We're not talkinf furniture store here.

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Defending the employees - 60 d 5 h ago

5

As an old lady, I invite you to kiss my lily white, freckled ass, you jerk.

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