Up until this past year, Walgreens was THE place for Rx's. Friendly, prompt, professional, etc. What has happened?!? It's so sad to see this company lose sight. My five siblings and I have all noticed the 'wait' has become too much. If Walgreens is not going to staff its stores, much less its pharmacies, we're looking at the next Sears / JC Penney's. And yes, we six siblings are taking our respective families' business to CVS.
Yes I would like to know why you haven't update new Medicaid cards for your flu shot that is ridiculous Medicare is very upset that you haven't done it I went down to get me a shot they said you have to have your old number Medicare says don't use your old number you tear that old number up and use your new number so please get update ..........
WALGREENS 75 Main St DANBURY Ct. 06810 OCTOBER 18, 2018 Today I picked up my RX at the WALGREENS in Danbury, Ct., 06810 75 Main St. (hidden) STORE # 03523 10/19/2018 4:12pm Other numbers near top of receipt were: 222 4476 0022 First let me say that the employees were very polite, helpful and they cared about their work and my satisfaction as a customer. The store was well stocked and had what I came for besides my prescription. Unfortunately, I had to use the ladies room which is kept locked. I'm fine with that, as a matter of fact I'm glad. However, the restroom was not at all sanitary and the toilets needed desparately to be cleaned. The waste bins including the sanitary napkin trash receptacle, were overflowing and packed down tight. It was obvious they had not been emptied in a couple of days. The toilet seats were a disgrace with tape stuck on them. I always carry Lysol spray to help me in these situations as I am partially handicapped and cannot stand up to go to the bathroom. It's unfortunate that you go in there not wanting to touch anything especially the toilet seat. There's no reason it should have to be this unsanitary. For their sake I hope the employees have their own Rest room but it doesn't appear that way. Please see what you can do to encourage them to clean up their act otherwise my next call will be public health department!
I will be filing an age discrimination charge against your company for Id me when I bought cigarettes. I am 60 years old not under the age limit to buy cigarettes or alcohol. It is not right that you are doing this and my lawyer will be in contact with you.
I called in as I always do every month at this time to doa refill. I always call within 21 days of the last refill for my birth control. My 1st problem is the gentlemen who picked up Richard advising you all are out of the type I use, your store never have the brand that I need and it's inconvenient that it delays when I can take it. My 2nd problem is since I do this every month they tell me I cant order my birth control with the insurance because it is not time even though every month no one tells me I can't get it and they just call my insurance and after a while the insurance releases it. Instead of doing that he keeps saying the only way he can call is if I'm going vacation and which makes no sense because I never go anywhere and they still call and make it happen. Then he says he has to know why I need the pills early and I have to tell him my personal information as to why even though he is not my doctor. Then I ask to be transferred to someone else because again I never go through this problem. The associate he sent me to was even more clueless Katian she just kept putting me on hold without telling me just to transfer me back to Richard.
Felicia Shaw, the pharmacy "manager" at the Sylacauga, Alabama store is the rudest, most inconsiderate person person I've ever met. She constantly ignores customers while she talks on her Bluetooth headset. She promises 15-30 min prescription pick up times and they usually take well over an hour to fill. She degrades and humiliates hair technicians in front of customers. Something needs to be done about her before the Sylacauga, Al Walgreens loses a lot of business.
Sylacauga Alabama Walgreens. Today refused to fill my husband's pain medication prescription for the first and second degree FULL BODY burns he sustained today. Why? Because the director of the hospital he was in called her because she sent me away with my prescription and should not have. She told the director that she had filled over 200 prescriptions today and didn't want to look in the computer for the information she needed to fill it. The director made her angry and when I went back to Walgreens after their conversation to fill it she refused to fill it and told me "there are plenty of other pharmacies in the area, I'm not taking anymore attitude from the director" !!!!!! Meanwhile my husband is standing in shwr under cold water for the last six hours because it's 2;am and he has no meds for pain. The other pharmacies in area were closed by the time Walgreens was done being unprofessional. Sylacauga Alabama Walgreens pharmacist should absolutely be fired! Poor guy who did nothing to anyone has nothing for pain for fresh burns because pharmacist is mad at director.
My experience is totally different and totally objective and unbiased.
I am a 67 yr. old female customer at my Walgreens in Largo, Florida 33771 store # 4800.
In 21 yrs . Of being a valued customer ( my walgreens) , I can honestly say- yes my prescriptions have been screwed up several times over 21 yrs., mostly with new staff of "floating Pharmacists", who substitute when "my staff is on vacation or it's their day off.
People NEED to remember that the Pharmacy staff are highly educated responsible people who take their careers very very seriously, and 90% of the employees have nothing but good intentions. Give them a BREAK!!! It's a very very high pressure career, it's non- stop stress, and some times they have no time to even go to the bathroom to relieve their selves, or take a lunch or dinner break. Because they are soooo BUSY meeting the needs of many many people every day that they are on duty.
I am an ex- professional, and retired from Medicine after 35 yrs. of service, and Iam now not well, am in a power wheel- chair, with severe spinal problems, serious Lymphatic Condition, yet I'm a very very happy, educated, compassionate, sensitive woman.
I'm also considered totally disabled , yet my Brain is not , and I am gifted with a very very high IQ. Not bragging by any means.
I'm only saying this to explain that after 21 yrs . Of being cared for by my Pharmacy Staff, I can truly say the store cares, the employees care , and I receive amazing Customer service and love 2 of the employees dearly. One is my Pharmacist who has a Dr. degree in Phamacology, and is Pharmacy Manager st my Walgreens, and we have been acquainted for 8,yrs. and a Senior Pharmacy Tech. who has been employed for 21 yrs by Walgreens and is an amazing, competent , Astute , caring, proactive employee of Walgreens. Same said for my her, and she has been employed for 21 yrs, at Walgreens.
Remember these people stand on their feet 12 hrs a day sometimes, and aside from filling prescriptions, are on the phone with Dr.'s, other Walgreens, insurance companies, anesthesiologists , and , Nurse Practioners. . They have many many duties to perform behind that Pharmacy Counter that most people are not aware of, yet I know what their duties entail. .,
And then they have to be on the look- out for Creepy, dishonest people, who have very very deceitful motives who sometimes will try to fill illegal RX's. So please give them a break, they are not Robots , they are human beings like you and I , and they take alot of abuse from inconsiderate, rude , idiots.
Berns, thanks for the thoughtful, considerate comment. As a 30 year employee in the pharmacy, I can attest to the commitment of everyone in each of the 30+ stores I have worked in. Just to be clear, the pharmacist probably does not have a PhD in pharmacology, but is, rather, a PharmD (Doctor of Pharmacy Practice, much like your dentist is a DDS or DMD).
All of your comments are well-thought and demonstate a keen intellect and empathetic disposition. Much appreciated.
It is true that we all work diligently to assure that the right drug goes to the right patient in the right dosage for the right diagnosis from the right doctor for the right number of refills, etc, etc, etc. In the past 30 years we have all had to not only become experts at drug therapy, but also had to become nurses (giving immunizations), insurance experts so that no one pays for their medication at anything other than their copay amounts, consultants, and experts in pharmacy law, rules and regulations so that the DEA, the FDA and state pharmacy inspectors are satisfied that we are not incompentant fools.
Yes, we are also put under tremendous scrutiny to make sure that the WRONG people do not acquire the wrong medication for the wrong reasons in the wrong quantities in the wrong time frame.
All this while the company cuts pay, benefits, payable hours, staffing and management positions. At least the corporate executives get a really good pay check and benefits package.
So thanks for acknowledging our challenges, our expertise and our commitment to your safety and customer service.
As an aside, the last time I had an uninterrupted lunch break or time for a break to use the restroom was in 1994. Live long and prosper. Have a great day.
Well you should have thought about these things before becoming a pharmacist and you could have taken your lunch and breaks in another profession! Bunch of pansies who just complain instead of doing the right things!
Let me guess, Mark, you have a monthly pain management rx, are on medicaid and get angry when they wont fill your percocet/norco/oxycontin 5 days early? got it
Whoa! If indeed this Dr Pharm D is employed as a Pharmacist at Walgreens and has spoken to a customer this way, he should be fired!!! Publicly or even at all, speaking to someone in this derogatory manner and implying that people on pain meds., are on Medicaid, is a defamation of character! Shame on him/her!!
Hey Walgreens corporate people......you have WAY too many grammatical errors everywhere. Very unprofessional and easy to fix. The most recent mistake is on a flu commercial. You pay for those! The advertising company doesn't have someone literate working there? Time to change. It's sisters in law, not sister in laws! I understand it's not easy these days. My boss thinks Mexico City is in South America. We are an illiterate country now. Thanks for letting me vent about my biggest pet peeve.
Dont you have anything better to do than pick apart walgreens ? Go get a life. What do you do ? Look for things to complain about... more important issues in the world than complain on grammer etc.
Talk about get a life! Anna, perfect example.
I totally agree! I cringe every time this commercial plays. The closed-captions also are grammatically incorrect.
My daughter needed 2 shots this morning. I called and was somewhat not properly greeted on the phone by someone that informed me they would be able to administer both shots. I drove my daughter and I to the location at: 7227 S STATE ST MIDVALE,UT 84047 Upon arriving there, we once again explained what we wanted and needed. We presented multiple forms and signed multiple paperwork. We waited approximately 60 minutes until we were called up to the booth again. They were finally ready for us. When we were about to be billed, the young lady informed me they were not able to administer 1 of the shots (Meningococcal) that my child needed due to state laws. Your RXs took more than an hour to figure that out? As a physician myself, I could've taken her anywhere, unfortunately i decided to take her to your location. The process we were trying to get done takes literally less than 4 minutes total from dispensing to administering. The incompetence and negligence of your RX staff at that location will most definitely prevent me from recommending Walgreens now and maybe in the future. What my daughter and I experienced was simply unacceptable and ridiculous. Please do reconsider your patient services as I for one, will not be returning and will not be recommending your locations due to the sheer negligence of your staff. Thank you.
Dr, as a physician, you surely are aware of the implications of accusations of "negligence". How about implying that they were SEVERELY understaffed? This is the norm, get used to it. As a physician, perhaps you could have a staff administer the immunizations in house rather than have un understaffed community pharmacy do your services for you? See, it does only take 4 minutes or less to administer the immunizations that you needed, unfortunately, the staff also had to contend with typing, filling, verifying the other 40 rxs that were in line before the "shots" as well as running multiple cash registers, drive thru line and unlimited phone calls. Just a thought.
I use the Walgreens store in Palm cost,fl located on bell terry and 100 east. I have never seen a group of people in the pharmacy that are so rude. They never smile,interrupt you when you are asking a question. They have no personality whatsoever. Is this really the type of people you want working for you? I stopped by three weeks ago for medicine for my epileptic dog. I was told the price was $ 129.00. I said really! She said you are getting a deal with a discount. It's normally is $299.00. Very rudely I may add. You are ripping people off and if this is what you do to all of your customers, it should be illegal. I went on pet men's and their price for the exact same thing was $39.00. My vet gave me a price for the same mlgs and twice the amount of pills for $40.00. You should be ashamed of yourselves and of the horrible people you hire. If your employees don't like working with the public, they need to find a new line of work. I'm so disgusted.
hello first i would like to say, i get my meds at the wallgreens in roanoke va, the people behind the counter, are always sweet and willing to help you, the problem i have is the robo call first the numbers on the meds are too long and whenever i try to punch them in for a refill, the robo always mess up and i cant get them filled. then when i try to call it in just tonight i waited on the phone for over 45 minutes and they said it was one person ahead of me, i finally had to hang up, because of this im late getting my meds each month. i know this is not because of the people that work their, it would be alot easier if i could call them in and get through to the robo person, if they could possibly make the numbers shorter or let you give them the last five numbers on the meds this would make it alot easier. also i had to stop the auto refill, because when i was doing this the robo call would come about it sometimes 8 to nine times a day, and the meds were never right. also some older people have the phones with limited about of time on them and if you have to wait over an hour to get through, that takes up most of your minutes for the month on your phone. if someone at the company sees this please make the robo call easier thank you
Letter to Walgreens Customer Service...( Controlled Meds. ) Location: Humacao, Puerto Rico Dear Sirs/Madams. I have been a loyal customer of yours for a long time and I shall say everything in regards of your business and customer service has been wonderful for so many years until last week ( 09/25/2018 ) when I was supposed to pick up my prescription, in this case, my mother was the one who went to pick up the prescription because I was sick. I have been a regular prescribed patient of the medication Adderall XR which is a CII medication for a few years now and in order for my organism to function I need my daily dosage of of such, otherwise I can't even get out of my house. To my surprise, when my mother came back from your pharmacy ( located in front of Road #3/Humacao/Puerto Rico, 00791/Ph:(hidden) ), she told me that we could not get the Adderall XR because of new regulations that were recently applied to CII medications on behalf of the U.S. Federal Government, especially from DEA and that from now on, pharmacy technicians could not handle that type of prescription and that the Licensed Pharmacist was the only one that could handle the procedure and documents related to my medication. As you know, a human being can never quit that type of medication "Cold Turkey" because of the life threatening, fatal outcome the patient may experience due to sudden withdrawal syndrome. It has been 8 days since my last dose of Adderall XR and I am living in HELL. Several doctors in town have been trying to help but they are limited in dealing with the severe depression, psychotic episodes, insomnia, vomiting, severe headaches and uncontrolled blood pressure with supra ventricular tachycardia with tremors. I am a high risk patient and suffer from many chronic conditions and besides all that I don't have the budget to pay for another prescription of Adderall XR and my psychiatrist is out of town. My mother called your pharmacy a couple of days ago and the Licensed Pharmacist told her that from now on the CII medication prescriptions will take from 2-3 weeks in order to be dispensed which is irrational because if a patient is at risk of death and needs the medication on a daily basis in order to live, then, the patient should die because of a protocol? My mother contacted other pharmacies in town and they said that there was a protocol for CII medications but that it was not like your people have told us. Testimonies provided from Licensed Pharmacists from other local pharmacies: "If something happens to a patient with a compulsory medication that is needed for his/her daily living caused by our negligence or malpractice, we are 100% liable and responsible for any cost of treatment, physical and/or mental damage or fatal outcome the patient and his family may experience. My mother called your pharmacy again today and they told her that my prescription of Adderall XR should be ready supposedly by next Thursday October 4, 2018. If something adverse happens to myself caused by the lack of this medication, I will make you fully responsible. Cordially yours, HMRO
How far will you let a store deteriorate before investigating? Your location in Thornton, Colorado on 136th and Colorado Blvd. is a complete disgrace. The manager Todd is rude, vulgar and constantly covering up bad behaviors by the employees. Constant smell of marijuana and the rest rooms are always disgusting. Products are always lacking and help is rare. This was once a great and convenient store and now is the turd of your company!
To who it may concern : I was at the Walgreens store 1325 E. Irving Park Rd. Itasca, Il.60143 #03622 . This morning to receive my Flu shot at 10:00 am when the waiting room was Three deep and only three people behind the counter filling prescriptions, answering Phones , and working the drive up window. I had to return later to receive my shot and only to wait another half hour , I am sending you this complaint / comment because it has been a on going delay in this department do to under staffing . I wish to continue being a customer being I am 3rd generation . Respectfully ; John Zambetti
Walgreens in Oakland, E. 18th Street was always a very enjoyable experience but today I received the worst customer service. It would have been better if I had be at a self-checkout stand than to have occasioned this racially prejudiced male! He is the minority and he treated me as if I were shit! It is the first time at that Walgreens that I was not treated with respect and felt insinuated against because I was an American minority and the work was not American. Horrible customer service! Not even a thank you or have a nice day or did you find everything you were looking for. I will pass this on to others particularly to friends and relatives that live/work in that area. Notably, he looked and acted grungy, very, very low class in mien, and definitely racially biased albeit he is a non-American. Training is necessary for good/proper customer service and a reminder that the customer in American is always right!
he probally wasn't racially prejudice. they treat everyone like crap equally!