Information, reviews and public commentary for US companies

 

Walgreens

Rating
0.834671
Web
www.walgreens.com
Address
200 Wilmot Road
Deerfield, IL
60015
Phone
(847) 914-2500
Fax
(847) 914-2804
Twitter IDs
@Walgreens
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John - 4 h 36 m ago

0

Walgreens sucks. Sorry pharmacy in Roanoke Rapids N.c. Never do business with you again.

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JKMac - 2 d ago

0

I have orderered two items at Walgreens.com that were on sale and had coupons. Walgreens.com accepted the orders, but few days later said order Canceled. Response that items out of stock. This is a LIE! I called Customer Service basically said there was a glitch in System about the price and they have directed to cancel items. Very poor Customer Service! Walgreens doesn't value the customer!

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Marlene Allison - 4 d 5 h ago

0

I was a Rite-Aid customer (Park Street in Rockland) for years and then Walgreens bought the store. The first prescription, one I used prn for years, they apparently had trouble with because of a lack of qualified staff or some such excuse. The next prescription for a daily tid medication for hypertension took too long to refill. However, the last visit was a total disaster. A prescription for hydrocodone and acetomeniphen was faxed to the pharmacy on Thursday of last week by my PCP. I called Tuesday of this week to make sure it was ready and was told I could pick it up. I made the trip in the hot/humid weather which caused severe breathing problems to be told first that it was so rare they were unable to get it, then when I pointed out I had been getting it for years was told it was just put in the system that morning and did not have it in stock and finally, it would take several days - perhaps Friday - to get it. ON Friday still not in according to call. This is disgraceful. Bring Rite-Aid back. You are incompetent. Dr. ML Allison

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Registered Nurse - 4 d 10 h ago

I am a nurse in a primary care office. One of our patients was being told by Store 03948 that a Rx was denied and needed a PA. After several phone calls with their insurance company -and a lot of time- I confirmed that this particular Rx, as written, did not need a PA. Instead, the reason that the Rx was being denied is that the pharmacy staff were "running the prescription wrong." The patient's prescription plan was able to tell me that the rejections had nothing to do with prior authorization, rather it was a problem with the BIN number. It was a problem with the Walgreens site/system.

I cannot say how much frustration this caused both myself and the patient -who also spent several hours on the phone with their insurance company trying to find out why coverage was being denied for a Rx they were assured would be covered under their plan.

I won't say this happens often, but it was supremely obnoxious and could have easily been avoided had the staff properly vetted the rejection reason instead of pushing off their responsibility to the doctor's office and the patient.

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JA - 6 d 11 m ago

0

About 2 or 3 weeks ago I got at least 4 calls, possibly more, in the evening from

Walgreens Pharmacy that were fax tones. This occurred up until 10 pm. I called the number back and was told the office closed at 10:00 pm. I called the next day and was told that the company had a problem and was working to resolve it and was assured my number would be removed. This afternoon at 3:48 pm the process began again. I called and was told by Amanda, a very nice lady, that she was submitted a correction request again. At 4:13 I got another call with a fax tone. The calls show the number of origin as (hidden). I suspect I'll get another 2 or 3 calls before the evening is over. I've not done business with Walgreens in about 3 years and don't recall ever giving them my home number. I plan to avoid doing business with them from here on if at all possible!

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JJ - 6 d 8 h ago

0

Horrible company very bad customer service CVS better bad management bad ceo

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FUCK YOU - 7 d ago

0

FUCK You

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Super Disappointed - 7 d 9 h ago

0

I recently received the first of two shingle shots at your walk in clinic - Take Care. I will not be returning because they only reimburse

for medical care not drug care. The shingle shot is a drug care so they would not send in paperwork to my Humana plan. Their charge for the

first shot was much higher than expected and, upon checking around, it was also higher than all others checked.

I WILL NOT BE RETURNING TO ANY CLINIC RUN BY TAKE CARE AND IT MAKES ME SUSPICIOUS AS TO WHY WALGREEN'S

WOULD SELECT THIS COMPANY TO BE IN THEIR STORES.

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CHE - 8 d 7 h ago

1

Thought I could trust information from pharmacy staff regarding the fact the pharmacy staff checked and double checked at my insistence to make sure I could get the zostavax vaccine at no charge to me. They should me a print out showing my Insurance would cover it . Then told me I needed to sign a waiver but not to worry since they had verified everything-"just formality". Now I find out insurance denied it. Vaccine was covered. Walgreens is listed as in network vaccine pharmacy. Pharmacist giving the injection was NOT in network . Seems like she should know that. Now

Walgreens wants me to pay $ 250 for the vaccine. If the pharmacy had not misled

Me I could have gone across the street to CVS!

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Long time family member customer - 9 d 4 h ago

0

Both of the pharmacist not technicians but pharmacist. At the Walgreen's in Orange Park, Florida 630 Blanding location. After telling them month after month I am Algeric to the birth control they keep switching me to they don't seem to care. I've given them the only brand & it's only generic that doesn't cause the reactions. My doctor wants me to stay consistent due to the years of on going gastrointestinal problems I have and this change caused me to lose weight, vomiting multiple times daily with bad migraines. Then for both pharmacist have the nerve to blame me for this when I put my refill in for a medication for a specific medication and they fill it for something totally different and tell me maybe I should be more careful!Then talk about you as you leave like your some drug addicted!! It's birth control not meth, they are very rude and hostile over their own mistake. At this point even my doctor wants to file a complaint with someone about this

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Ex long term customer - 10 d 21 h ago

1

I was a long-term customer of the Walgreens on Cave Creek Rd & Union Hills Road in Phoenix, As. Starting in March 2018 the service began to decline i.e. staff in pharmacy saying prescriptions would be ready, yet days go by and they're not. The drive-thru lanes are long, but the icing on the cake is waiting at the window while staff have lengthy conversations with each other without acknowledgement of their customers. Just rude! Please provide them with training in this area or hire people with good customer service skills who actually want to Work! So ANNOYING!!!!

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Micheale R - 11 d 8 h ago

1

Walgreen pharmacy Panama city beach never has enough help and when they say your meds are ready they are not most of the time

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Anonymous - 12 d 4 h ago

I'm a regular customer at the location on the corner of Sahara and Las Vegas blvd across from the SLS casino in Las Vegas, NV. I've been going there sine store opened about 4 yrs ago. It's not in the best location of town. As my work shift had changed I started going into the store overnight/early morning about a year ago few times a week I visit the store. My complaint is about the female manager Fatuma. She has very poor customer service as l noticed she always yelling at customers and kicking them out. By yelling I mean across the store or in there face saying get out you can't come in. She won't let anyone in the store that looks homeless and if they do come in she follows them around the store. How do you even judge someone and know they are homeless? Some even say I have money and I'm going to buy but she still yells at them to get out. Another thing is she yells across the store to her employees and is very bossy with them. Saying did you get this done and that needs to be done. Just being bosy with an attitude. So I noticed that a new employee works there Alex and he's not 21 meaning he can't sell alcohol. I noticed both graveyard managers giving him their badge so he can ring up the alcohol while they go to the office or go do something else. Isn't that against the law? She's very unprofessional and very rude. Someone that shouldn't be working for a great company. She's not an asset to the company but just making the company look bad.

Please check this Incident out, I was in the store not exactly sure but check Wednesday August 1@11:35pm or August 2 Thursday 12:30am. I walk into the store noticed she's yelling at a customer (guy) in the middle of the store being very lound and rude. Than a few minutes later walks over to the photo booth where a few customers were and tells them he was homeless that's why I told hime to get out. First of all why is she telling other customers and why is she so judgmental? For sure this store is loosing alot of customers. Very rude and unprofessional graveyard female manager.

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Anonymous - 12 d 10 h ago

I love doing business with Walgreens they're honest sweet very helpful wouldn't go nowhere else but there's only one thing I would love to suggest at 12 95 East Main Street Rock Hill South Carolina 29730 needs to be pressure washed the drive-thru does hopefully next month when I get my prescriptions filled the windows in the Drive-Thru in a round will be cleaned they deserve it that's good people

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steve hampton - 13 d 8 m ago

0

Keep getting wrong number calls for someone who has prescriptions ready. I tried calling local store to let them know they have the wrong number... rude manager..play like manager for the evening in the photo dept. Tried calling corporate... like calling the Jerry Springer show with small minded little children trying to talk over you. I was just trying to be nice and alert them to their error and maybe find a correct number to call this customer. How really sad. I will never use them.

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Anonymous - 13 d 10 h ago

This is the worst pharmacy I was a rite aide customer for years and never had problem.

This pharmacy never has what I need and staff if rude. I am going to be going to CVS along with a dozen other friends of mine that also are not satisfied. Should have closed Walgreens and kept rite Aide.

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David Edward - 14 d ago

1

Sadly, I'm no longer going to use Walgreen's as my pharmacy. Why? They don't keep enough inventory. When I go to fill a prescription they don't have enough stock to complete the order. This is a tremendous inconvenience, and has happened numerous times with different drugs and different locations. The employees understand the situation but are helpless to do anything about it. Walgreen's has lowered it's inventory levels in order to prop up profits, placing the customer behind the shareholder. While this helps the executive team's pay in the short run it damages the company in the long run. This is typical. I've used Walgreen's for years, but not any longer. The customer votes with their feet.

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Margaret Rey - 14 d 9 h ago

5

i am writing to ask for delivery service at the store in New York City #14260. Iam an elderly woman and have used this store for a very long time and as I have aged it has become harder to pick up my medications. Sincerely, Margaret E Rey

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Alicia - 15 d 34 m ago

Tiffany at Walgreens in Las Vegas on Decatur and Alta. Does not know how to read. My prescription was given to me on the 16th of July not the 6th!!! I just got out hospital and wasn't able to get it filled because she can't read and she wouldn't give me the scripts back to show her!!! I couldn't get my meds for high blood pressure and kidney failure. Fire her immediately!!!!

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Alicia - 15 d 34 m ago

Tiffany at Walgreens in Las Vegas on Decatur and Alta. Does not know how to read. My prescription was given to me on the 16th of July not the 6th!!! I just got out hospital and wasn't able to get it filled because she can't read and she wouldn't give me the scripts back to show her!!! I couldn't get my meds for high blood pressure and kidney failure. Fire her immediately!!!!

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Annoyed consumer - 15 d 7 h ago

0

I would like to write a complaint about the Walgreen 1000 south main st. North canton Ohio 44720 their pharmacy.

THEY ARE HORRIBLE TO MUCH TURN OVER. THEY ARE RUDE. I TRIED CALLING A FEW DAY'S AGO ON A PRESCRIPTION THEY WHERE GOING O FILL FOR ME. FIRST THEY WANT TO ARGUE WITH ME THAT THEY RAN IT THREW MY INSURANCE AND THEY NEVER. KNOW THIS BECAUSE I SPOKE WITH MY INSURANCE AND THEY TOLD ME A CERTAIN SCRIPT WAS COVERED AND NO GANARIC WAS PULLED BY ANY ONE AT THIS LOCATION. THEN I CALL THEM WALGREENS BACK GIVE THEM THE NUMBER TO CALL MY INSURANCE THEY TELL THEM THE SAY THING THEY INSURANCE TOLD ME. CALLED ME BACK AND SAID WE WILL GET READY FOR YOU. THEN THEY CALL BACK SAY THEY HAVE TO ORDER IT IT WILL TAKE A DAY OR 2 TOLD THEM THATS FINE SO 2 DAY'S LATER I CALLED SOME NEW PERSON STARTS ALL OVER AGAIN U ARE NOT COVERED FOR THAT SCRIPT. I TOLD THEM I JUST TALKED TO A GIRL NAMED KIM 2 DAYS AGO THIS WAS ALL TAKEN CARE OF. THE GIRL ON THE LINE HANGS UP ON ME!! THEN I CALL BACK GET THE PHARMACY SOME ONE PUTS ME ON HOLD COMES BACK AND HANGS UP ON ME AGAIN! I CALL ANOTHER LOCATION OF WALGREEN AND THEY TRIED TO REACH SOME ONE. THEY CALLED ME BACK AND SAID THEY ARE AT LUNCH. I SAID YOU MEAN TO TELL ME THEY PLAYED PHONE GAMES ALL TO GO TO LUNCH? SO THIS IS MY COMPLAINT 1000 S MAIN ST. NORTH CANTON OHIO 44720 WALGREEN PHARMACY DEPARTMENT IS A JOKE THIS IS ALSO NOT THE FIRST TIME THEY HAVE MESSED UP MY SCRIPTS AND MY INSURANCE. NEEDLESS TO SAY FOUND ANOTHER WALGREENS THAT KNOWS WHAT THEY ARE DOING AND I HAVE SINCE WENT TO THEM

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Catherine Pickhardt - 52 d ago

What are you doing about THIS?We Resist shared a photo.

2 hrs

This man needs to be fired and Walgreens needs to change its policy or face a nationwide boycott.

No automatic alt text available.

Nicole Mone is at Walgreens (9040 W Peoria Ave, Peoria, AZ).

Yesterday at 10:01 AM Instagram

This post isn't something I generally do, but last night I experienced something no women should ever have to go thru especially under these circumstances or any other circumstances.

I hadn't planned on telling anyone outside our immediate family but two months we were surprised to find out I was pregnant. After a previous miscarriage the doctor had been monitoring me weekly. Unfortunately on Tuesday we found out the baby's development had stopped and I ultimately will have a miscarriage. Dr gave me two options D&C or prescription medication. I opted for prescription. Last night I went to pick up my medication at my local Walgreens only to be denied the prescription I need. I stood at the mercy of this pharmacist explaining my situation in front of my 7 year old, and five customers standing behind only to be denied because of his ethical beliefs. I get it we all have our beliefs. But what he failed to understand is this isn't the situation I had hoped for, this isn't something I wanted. This is something I have zero control over. He has no idea what its like to want nothing more than to carry a child to full term and be unable to do so. If you have gone thru a miscarriage you know the pain and emotional roller it can be. I left Walgreens in tears, ashamed and feeling humiliated by a man who knows nothing of my struggles but feels it is his right to deny medication prescribed to me by my doctor. I am unsure where Walgreens draws the lines with their pharmacist but does this mean he denies women the right to birth control and morning after pill, and what's the stance with fertility drugs. I share this story because I wish no other women have to go thru something like this at time when you are vulnerable and already suffering. I am in left in disbelief on how this can happen? How is this okay? I can't be the only one who has gone thru this. Walgreens

Update: 6/23/18-

After I walked out of Walgreens Thursday night without my prescription I received email notification that my prescription was ready at location across town. Brian H. ultimately had it transferred to another location that had it in stock after I had left upset. Yesterday morning I went to my see my Dr for his help in making sure that pharmacist at the second location would give it me. I picked up my prescription from that Walgreens with no problems.

I called and spoke to store manager who did not seem happy about what had happened. I have contacted Walgreens corporate office. I have filed a complaint with the Arizona Board of Pharmacy. At this time I have done what I can to report the situation. Thank you to those who have shown love and support.

Flagged for review. 
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Richard Stitt - 51 d 11 h ago

0

I agree with this woman. I live in Kansas City, I will never spend a cent again at Walgreens until your staff is required to dispense all legal pharmaceuticals. This is a disgusting way to treat people. I shall give everyone I know notice of what you are doing and encourage them to shop elsewhere. Richard Stitt.

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Julie J. - 51 d 6 h ago

Dear Ms. Pickhardt, Please accept my deepest condolences. Thank you for your extraordinary courage in speaking out against this grave injustice to women. I am deeply saddened that you and your child were exposed to this monstrous treatment. I just got off the phone with the corporate office. I support a national boycott of Walgreens until they change their egregious policy. Personally, I will never go to another Walgreens.

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Woody - 51 d ago

1

May God walk with you in this time of need.

And, may Satan walk with that narrow minded, unprofessional pharmacist. Out the door (permanently) and down the street.

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Dramatic. - 39 d 7 h ago

5

Wow, real dramatic.

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