I was at the Walgreen at 3rd Street in San Rafael California picking up my sister's prescription. The girl at the pharmacy said it would take 15 minutes to be ready and I said ok I will be waiting in the little area of the pharmacy. 15 minutes went and gone and nobody told me anything until I approached the window then they said it is out of stock. I was so mad because this Walgreen has parking meters at the parking lot so I spent $2.00 in quarters for me parking. I have no idea why they do this Rite Aid doesn't have any parking meters why does Walgreen has. Why do customers have to pay to go inside Walgreen is beyond my understanding. If is a City regulation then Walgreen should pay for this as a courtesy to the customers.
I am so disgusted today by the pharmacy staff that someone better contact me! I dropped off a narcotic the previous night and went to pick up the next morning to find. Out that they showed it was filled but they couldn't find it! And nothing they could do but call the pharmacist who worked that night and to hold on while im waiting 11 min through drive thru . then She said since it was a controlled substance I woukf have to go get another replacement ! I explained my daughter just got released from the hospital after being hit by 2 vehicles walking through the crosswalk and just got released and i need it now ! She has 5 plates in her face , broken jaw , all her teeth but 4 gone , lacerated spleen & liver , shattered pelvis in 6 places and both femur's broke with rods and pins and a 4 ribs broken so this is not something that can wait! After 20 min they said they would fill it but that now they will be off on their controlled. Suubstnce count ! Not my problem I said then I asked the name pharmacist who was the one that took it from me to fill it from last might ? She refused to give it to me so I told her I will find out either way "she said your really goung to call and get her in trouble even though were going to go ahead and fill it .anyway"? I said yup! Then I asked her name and "she said non of my business"! I said well like I told you I will find out either way. Yes I was very angry for them losing it and acting like it wasn't their problem and yes I yelled because my poor little girl is at home screaming in pain ! But it gets worse! after her giving me her name as well she said " it's people like you who don't need to stop here"!!! Are you kidding me?! I will take this as far up as needed because im disgusted and will NEVER SHOP OR FILL MEDS AGAIN AT A WALLGREENS EVER! I WILL POST MY EXPERIENCE EVERYWHERE ON EVERY SOCIAL MEDIA I CAN !.
That is horrible!! I truly hope it gets resolved soon; and I hope your daughter has a smooth and speedy recovery!
All it takes is one bad apple, right? The person that you dealt with should NOT have a customer service related job if they think it's acceptable to treat a customer that way!
I primarily use 2 different Walgreens; the store in Corinth, TX and in Flower Mound, TX. The employees are always so friendly and helpful!
The stores are always clean, and well maintained. Anytime I've had an issue, management is always right there, and happy to help!
Even if there are better deals elsewhere (which there usually aren't!), I will continue to shop at Walgreens, because I genuinely feel cared about there!
I complained previously about pharmacy at 951 N, IL-83, Mundelein, IL 60060.
We regularly refill our prescriptions at this location and they always short on supply so we have to make another trip to pickup.Their system obviously does not support the inventory update , they better ask us to call in advance because as they explained "we are the only once ordering this medication". But this is not it.
Last Friday i called and requested another refill for my husband and explained that WE ARE GOING OUT OF COUNTRY FOR ALMOST A MONTH AND NEED SOME SUPPLY IN ADVANCE. THEY SAID THEY WILL ASK THE DOCTOR FOR THE REFILL AND CHECK WITH THE INSURANCE.
Today i called to check - NOONE IS AWARE OF OUR REQUEST. OUR REQUEST IS GONE AND NO MANAGER IS AROUND TO TALK TO OR RESOLVE THE ISSUE.
WHAT IS WRONG WITH THIS PLACE AND ITS EMPLOYEES ??????????????????????
My kids brought their prescriptions and pharmacist started telling them something about the same drug class. Should they check with the doctor who prescribed it, not with the patients who don't know anything about drug classes?????????? What advice do they expect from the patients?
SHOULD WE INVOLVE WALGREEN SENIOR MANAGEMENT TO FINALLY HELP CUSTOMERS WITH THEIR NEEDS??????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Walgreens is WAY MORE EXPENSIVE than their competitors. At one point my insurance was not in effect therefore I was paying"cash price" for the one prescription that I have been getting for forty years and Walgreens cash price was 60 to 80% more expensive than most of their competitors.
I am a Walgreen customer for prescriptions and am a diabetic in need of test strips. I tried to refill the prescription R on my record.x 4(hidden)4, but Walgreen pharmacies will not fill it because someone in Walgreen has put a "no test strips" on my record. This was on 04/12. I immediately called Walgreen customer service and told them I would like an explanation of why I could not get my prescription filled. They told me I would received a call within 3 to 5 business days. When I did not receive a call in 7 days, I called customer relations again and they told me that my request would be upgraded an expedited to a regional manager who would call med back. In all, I called customer relations 5 times and every time they were apologetic and they would upgrade my request to be contacted. It has been 17 days now and I am still waiting for a call from anyone in Walgreen management. I am now out of test strips due to Walgreen's poor service and I am trying to get strips elsewhere which will require a new prescription from my doctor. I only hope that someone at Walggreens will handle this matter promptly.
I Love Walgreens
I am a prescribing physician who presides over a region of surgical centers. We write between 300-400 presrciptions per day. We write one specific prescription which is very exspensive, but the drug company is kind enough to provide a coupon which provides a great savings. Walgreen's has decided not to honor this manufacturer's coupon causing great stress to our surgery patients and unnecessary work for our employees. We will no longer recommend Walgreens pharmacies to our patients. They treat our patients and staff rudely. This is what happens when a company feels they are number one, their customer service disappears. Please start using CVS or WalMart Pharmacies.
Hey doc did they not teach you how to spell expensive in all those years of school?
While typing fast one occasionally will misspell a word.......that's what you wish to hang your hat on. LOL.
I just returned from a Walgreens store at which I observed two ladies, each with their own small, maybe three pound yorkshire dog in shopping carts. When I asked the store manager about dogs being in a store carriage, in the store, he informed me that employees are not allowed to confront a customer with an animal in the store. He told me that they could be emotional support animals. Very, very strange that two separate women with two separate dogs, together wandering around in your store together, have them as support dogs. I wonder....how about the people shopping in your stores that are allergic to animals? Do you think for a short minute that it is acceptable for other people to be exposed to something that they are allergic to just because some dim witted woman can't go in a drugstore without bringing her beloved family pet with her? In your store there are food items, pharmaceutical items, clothing items, children's toys etc. and somehow you condone the practice of bringing dogs in your store with no policy in place to question the validity of their claim of support animal? Perhaps if someone were to use that shopping cart, after the pampered damn dog was sitting in it, got sick and brought suit against Walgreens for condoning such ridiculous actions, it might prompt your "leaders" to amend such biased policies. If I or my wife ever walk into another Walgreens store and see an animal other than an actual "service dog" in it, we will stop using Walgreens for our pharmaceutical needs. I realize that if you lost our business it wouldn't make any difference in your bottom line sales. It will however give me great satisfaction to patronize a different business that at least has policies in place to stop fraudulent claims concerning the status of animals, as well as one having the well being of ALL of it customers in mind when they implement policies concerning animals in the place of business. Tampa International Airport has recently recognized the problem and has banned all animals from the airport unless the animal is actually flying with a passenger. If this type of action is acceptable for an International Airport, then maybe, just maybe, Walgreens should consider an update on their pet policy as well. If you want to run a doggie care center maybe you should consider opening a new line of stores and keep the damned animals out of your drugstores.
TAKE A DEEP BREATHE AND RELAX. I HAVE SEEN DIRTIER PEOPLE THAN DOGS IN MANY STORES. I am more interested in customer service (lack of knowledgeable people at Walgreen's, their changing policies and the lack of enough personnel to help customers.) My God! They are becoming a branch of Wal-Mart when it comes to customer satisfaction.
THANK YOU. As a Walgreens employee, corporate needs to realize how much the lack of help DESTROYS customer service, and the numbers they are so obsessed with us meeting are going to suffer when all of our customers go elsewhere. PLEASE KEEP SPEAKING UP. As an employee who cares about her customers, I'm so sorry for your experience. It all starts with what the company stands for, and it's no longer about customers or their employees anymore. It's all about the $$$ to them. As an employee, we are suffering, too. So sad what this company has become. And speaking of being short of staff, they pull us into a weekly meeting that takes OVER AN HOUR LONG WHEN WE ARE ALREADY SHORT HANDED! I work in Pharmacy, and with how much we have going on, this does not fly! Talk about hurting our numbers. We are slammed and short handed enough, then they want to take one of our techs away for over an hour? Then store mgmt mocks us when we ask them to make it quick because our pharmacist is working a 12 hour shift every time they hold this meeting, and we would like to get her lunch. Nope. Despite how busy we were, despite the system messing up today making us fall even more behind, despite being short handed, the meeting was still over an hour long. I got us lunch, but it sat on the counter until closing time. Had to throw mine away since it was sitting out so long. My pharmacist and the other tech took theirs home since they didn't get a chance to eat it. We stayed way past closing to catch up from the day. So now the pharmacist worked over her 12 hour shift, not once did she sit down, eat, use the restroom, etc. and doesn't get paid for the extra time she worked. Patient safety issue? You have exhausted pharmacy staff not taking a lunch so they are hungry, fatigued, have a million issues and things to deal with. But oh well. At least we bring in the revenue right? What has to happen? What will it take for this to be fixed? Why do we put our customers in harms way for the money? Does it take a patient getting the wrong medication and ending up in the hospital for corporate to actually care? Maybe, but then they will just blame the pharmacist and replace her. CUSTOMERS, I BEG YOU TO KEEP SPEAKING UP ABOUT YOUR CONCERNS ESPECIALLY IF YOU NOTICE MUCH OF IT CAN BE FIXED WITH MORE STAFF! We are tired, overworked, and way under appreciated. It's hard to put on a happy face and provide quality customer care when corporate and store mgmt is spreading us so thin. I still do my best though because I actually care about the customers and my pharmacy family. I couldn't care less about these numbers they hound us on. They expect us to do so much when they are the ones hurting customer service and doing nothing about it. All they do is expect more and more from us but take away the resources for us to get it done. SHAME ON WALGREENS.
My wife's doctor send a prescription 9 days ago for diabetes strips. I went to Walgreens today , they said they wait for doctors approval. So I ask the many by the pharmacy , how you call the doctor? She said electronically and we leave a message on the doctor s answersing machine. And we wait for respond . For gods name call the doctors office and talk to a person . Me personally I don't trust answering machines , if I get an machine I hung up the phone . Maybe I'm old fashion but I trust humans . And I ask the pharmacist how much cost for the strips , she said $150'. Now if you pay you can get them , but to get pay by the Medicare you have to wait for a doctors approval. They do have my credit card number on file , my wife is on 21 medication. Money comes before take care a sick person , my compatriot Hippocrates must turn in his grave , with the non human treatment from Money hungry corporations. . Bottom line is a doctor send a script electronically why he has to call and approve? Who send the script dear Walgreens ? The boogie man? Lol I'm really sick and tired with this unnecessary practice.i did file a complaint with the wain office they should know , and try to fix the problem. Use more humans the machines . Humans know you need the medicine now , machines don't .
The send a request by fax or email. Call before you pick up your Rx to see if it is ready. If they are still "waiting," call the doctor yourself, because chances are, they didn't get a message. Allow 48 hours for your doctor to return a message. Never trust the people who answer the phones. They are morons. Ask to speak to the pharmacist. if this happens a second time, talk to the pharmacy manager IN PERSON to get it straightened out. Nine days to not have it ready means the pharmacy screwed up. Make the pharmacy manager make it right, and ask for him each time you need to fill a prescription. Make his life miserable.
my heart goes out to you. Yes they used to be more interested in customer service than they are now. Thats why most of my gripe was about. I do want to point out that CVS has at least 2 pharmacists on duty at all times, 3-4 techs, quality checkers, customer service people. ANd its all done with a smile on their face, Piss off walgreens.
CVS where I went was outstanding only now they don't take Tricare.
Walgreens is usually out of stock on 1 to 3 of my meds per month. I try to call them in early so they can order it but they say it's too soon, then I wind up going 1 to 5 days with no rx, some of which say Do Not Stop Abruptly. They switch manufacturers often and then you can no longer tell which rx is which, sometimes having 2 different brands in the same bottle. They say they can't reach my doctor yet when I call him while at the window, I get him everytime. I hate it when we go pick up rxs and they say they don't have them all, we go home, settle in and they call to say oops yes we do have it. They gave me one women's vicodin by mistake and they put every effort in to get it back right away. They told me they even had me on camera like I was a criminal,
not like we saw a careless tech put it in your bag. Those efforts aren't made for us when we try to get an rx filled, just when they screw up. Kirsten is their only good employee, really outstanding but not always there. They have been in rapid decline since they lost Tricare. They just want our money and are not a trusted pharmacy. Walgreens is just giving their business to CVS. I can go back there and do my own coordination of benefits.
CVS pharmacists are smart asses and can't speak English. Their techs can't count to 5. I've tried to deal with CVS. Trust me, Walgreens or HEB is far better. Walgreens has the same staff numbers, but they have huge amounts of customers. Pharmacists should NEVER rush when filling prescriptions! It could be deadly. I worked as a pharmacy tech while I was in college. When the pharmacist would get stressed, he would go to the men's room and eat a banana to calm down. I've always remembered his wisdom to never take a chance on making a mistake. I was 18 years old!
To your staff. Why dont everyone close the Phrmacy down for 1 hour for lunch. And then come back to work refresh. Think of your health status. Then have 2 15 minute breaks. A over stressed person does not do their job well. Over worked is should be intolerably..
Its illegal for employees to work a 12 hour shift with no breaks. Im a nurse and worked 13 hour shifts for 8 years with no break. It is an unhealthy and unsafe practice. One employee filed a lawsuit, so uiopthen we had to clock out (they provided timers for us), however coverage was inconsistent so we would usually punch out and continue to work and punch back in when our "break" was over. I no longer work there. You are right to complain about the understaffing and inability to take a break, have a snack, get away to use the restroom and things like that. But i think you employees need to have the voice because u cant rely on customers to complain for u. Overworking employees is illegal you must be the ones to assert your position on this. I wish u the best. I think if they fire u for speaking up, theyre doing u a favor bc u will be better off elsewhere.
I see it and I have complained. And as a former customer (and it has nothing to do with the pharmacy) but management. I am here to say thank you, for caring about us and yes we become family and I am missing my Walgreens family. But management has made it to where y'all are not allowed to laugh or have a little bit of a conversation with us. When we see y'all on a monthly bases or more, or when we stop in to grab a few things. Wanna stop by and wave. But they have takin that away. It's like walking into a morge. I wish more employees would stand up line u have. And this sounds so familiar it's line u are my little radical. Yeah I have nick names for my walgreen family. This is fits so close to home. But we do speak and they do nothing. They say they will be in touch and we never hear from them. Or tell us to call in a certain day we do but always busy. You are right they don't care. When more employees stand up or go in strike and customers are out there with you maybe they will listen. But at my local store management threatens the employees and bully's them. Thank you for caring and standing up. I appreciate what y'all do for us. And I do believe their actions and y'all not given an lunch break is against labor board policies they can get in trouble if enough would call the labor board. And bullying you by mocking you. Real professional they are. Not. Good luck and I hope things got better for you. Thank you again and let the whole pharmacy staff know I said thank you and they are very much appreciated.
Thank you for posting this! I hope that you are able to find employment with a company that cares more about their customers, than their bank balance.
You have summed up nearly every one of my complaints that have been ongoing for years.
One serious issue that I've experienced was getting home and finding out that I had been shorted on my meds! This has happened on several occasions. Upon calling the pharmacy to explain my situation, I was told that it was my responsibility to count them before I drove away from the drive-thru window! I was to sit at the drive thru window, with six other vehicles waiting impatiently behind me, and count over 250 pills by hand, one by one, prior to leaving! I was also told that each and every prescription is counted two times by an automated pill dispensing machine, so there could absolutely be no mistake in quantity. The mistake/pill shortage must have been my doing!! 1 or 2 pills, ... possible mechanical/equipment malfunction. 10 - 15 pills short, ... I must question!
An even more serious situation, which happened on 2 separate occasions in the past, was when I received the wrong medication! Once I was given a heart medication, and the other a medication for schizophrenia! I suffer from neither of these conditions. Had I'm not called because the pills were not the same color or shape that I normally received, I would have simply taking them assuming they were a generic brand of my monthly medication!
As the second largest Pharmacy retail chain in the US, I would expect that they would be financially able to hire the necessary number of competent, trustworthy employees to do the jobs required. People's lives are at stake in this field! This is simply incompetence and greed! "Shame on Walgreens" does not go nearly far enough. This needs to be reported and corrected before someone dies! I often wonder if this has possibly already occurred, and is simply unknown to the general public?
Pharmacists are paid a salary. Regardless of the hours they work, they are paid the same wage. Hourly employees must have breaks and a lunch, or they are violating the law. I worked as a pharmacy tech when I was in college, which was ages ago. We never rushed, because we could kill someone by making an error. Sick children always came first, even if people in like complained. I'd be curious to know how many lawsuits have been settled because of errors. I've noticed there are fewer people, so I always smile, call in my prescriptions days before I need them, avoid rush hours, and drop off xmas and other holiday cards to them to make certain they know I appreciate them. I rarely go into the store. I had an pharmacist get ugly with me last night, and the pharmacy manager dealt with it, but I'm going to report the jerk to corporate. He doesn't understand the rules, and because I am older, I'm sure he treats others the same way. Change jobs if it's too rough. Go to a hospital pharmacy, or go to a technical school.
THANK YOU. As a Walgreens employee, corporate needs to realize how much the lack of help DESTROYS customer service, and the numbers they are so obsessed with us meeting are going to suffer when all of our customers go elsewhere. PLEASE KEEP SPEAKING UP. As an employee who cares about her customers, I'm so sorry for your experience. It all starts with what the company stands for, and it's no longer about customers or their employees anymore. It's all about the $$$ to them. As an employee, we are suffering, too. So sad what this company has become. And speaking of being short of staff, they pull us into a weekly meeting that takes OVER AN HOUR LONG WHEN WE ARE ALREADY SHORT HANDED! I work in Pharmacy, and with how much we have going on, this does not fly! Talk about hurting our numbers. We are slammed and short handed enough, then they want to take one of our techs away for over an hour? Then store mgmt mocks us when we ask them to make it quick because our pharmacist is working a 12 hour shift every time they hold this meeting, and we would like to get her lunch. Nope. Despite how busy we were, despite the system messing up today making us fall even more behind, despite being short handed, the meeting was still over an hour long. I got us lunch, but it sat on the counter until closing time. Had to throw mine away since it was sitting out so long. My pharmacist and the other tech took theirs home since they didn't get a chance to eat it. We stayed way past closing to catch up from the day. So now the pharmacist worked over her 12 hour shift, not once did she sit down, eat, use the restroom, etc. and doesn't get paid for the extra time she worked. Patient safety issue? You have exhausted pharmacy staff not taking a lunch so they are hungry, fatigued, have a million issues and things to deal with. But oh well. At least we bring in the revenue right? What has to happen? What will it take for this to be fixed? Why do we put our customers in harms way for the money? Does it take a patient getting the wrong medication and ending up in the hospital for corporate to actually care? Maybe, but then they will just blame the pharmacist and replace her. CUSTOMERS, I BEG YOU TO KEEP SPEAKING UP ABOUT YOUR CONCERNS ESPECIALLY IF YOU NOTICE MUCH OF IT CAN BE FIXED WITH MORE STAFF! We are tired, overworked, and way under appreciated. It's hard to put on a happy face and provide quality customer care when corporate and store mgmt is spreading us so thin. I still do my best though because I actually care about the customers and my pharmacy family. I couldn't care less about these numbers they hound us on. They expect us to do so much when they are the ones hurting customer service and doing nothing about it. All they do is expect more and more from us but take away the resources for us to get it done. SHAME ON WALGREENS. Go elsewhere for your shopping/pharmaceutical needs.
Do you whine constantly or is it a certain time of the month?
No creo que se est quejando sin motivo, y seguramente eres un gran cobarde o un lamebotas
pizz off! these are real concerns.
The real concern was 2 little dogs riding around in carts. That's pretty petty.
The REAL concern is a human being DEPENDING on meds they cannot get...their LIFE depending on them! We're not talkinf furniture store here.
As an old lady, I invite you to kiss my lily white, freckled ass, you jerk.