About six months ago at Walmart Porter Ranch, I was refused a return based on a reason not in keeping with that store's corporate policy. They ensure that customers have 90 days to return items and that they can be returned at any Walmart (with receipt, packaging intact, etc.), but often items will drop out of their system (what computer genius designed THAT software?) before the 90 days is up. (This includes both clearance and regularly priced items that they decided not to sell anymore.) Another mitigating factor causing problems is that all Walmarts do not share the same product database. As a result, many items I purchase at one Walmart may not show up in the computer of another Walmart within the same general area...so the return will be refused. (In the past, if they called a supervisor, the item could be "added" to their system on the spot, facilitating the return. However, they now claim that has changed and they are no longer permitted to do so.) In any case, I had just experienced the refusal of a return for one of these reasons, so afterward I called and asked to speak a store manager; Lorena was put on the line. Over the phone, she agreed to approve the return "just this one time, as a favor." I informed her that NO, she would not do it just that one time, but she would do it again in the future as many times as necessary since it was the store's fault, not mine, that it happened in the first place. Apparently, Lorena did not like being put in her place, because when I got to the store, she was not working and the other manager on duty was told by her only to approve HALF the return that Lorena told me she'd approve over the phone. In other words, she was a coward and this was her way of getting revenge. I then called the corporate office and complained about what Lorena had done. They said it would be investigated and someone would reach out to me, which they did, leaving a voicemail because I wasn't in. The message said they would try me again, but they never did, and both matters still haven't been resolved. Lorena is no doubt still employed, never had her actions reviewed, and lives on to deceive, abuse, and cheat other customers. I have been given a similar runaround on many other occasions, and I estimate it has cost me many thousands of dollars over the years.
ON 9/25/17 MY 82 YEAR OLD MOM PURCHASED 2 MONEY ORDERS. 1 for 10.00 and the other for 50.00. The one for 50.00 was a donation for the victims of hurricane Maria. The money order was returned undeliverable. We tried contacting the radio station but they did not have the information since it was returned in December. MY mom went to the Neighborhood Wal-Mart and informed them of the situation at hand. The person in charge had no empathy. Told her there was nothing they could do if she didn't have the store receipt even if she had the money order and the stub. Brushed her off and kept working. I called the following day and the same lady spoke to me with her I don't care attitude. I called the number on the money gram. It's automated a d no one answers. The back of the money order tells you that you need to download a form so that they can research it and give you your money back but you have to send then 18.00 dollars. There is no other option given. Contacted Wal-Mart customer service on 12/5/17 and spoke to a representative and I explained the situation to her. Stated that someone would contact me within 3 to 5 business days. I never received a call. I waited due to it begin their busiest time of the year. I called today and once again explained the situation to the rep. Mind you the number stated it was for the corporate office and it is a call center. All I was directed to do was go back to the store and talk to the manager. I asked for an email address and name of the district manager and all I was given was a first name. No other information could be provided. I've been working in cashiering since 1983. The store has to have the cash tapes they remove from the register and should have a log of the money orders that they sold that day. How else will they receive payment from money gram. Mind you when you purchase the money gram the cashier does not tell you to keep the store receipt nor is it posted anywhere. In other words no one wants to take responsibility. An 82 year old women on SSI is out of 50.00. Money gram keeps the money, Wal-Mart keeps the money for the transaction and the victims of the hurricane stay without the donation. The rich keep getting richer.
Yes, it's true that Walmart managers and customer service people have an "I don't care attitude," even when they are implicated in what I would call ELDER ABUSE in the case of your mother. If you have seen any of the documentaries on Walmart, they also treat their employees like crap. They pay them so poorly that many of them have to go on food stamps, welfare, and public health care--so what Walmart should provide these hard-working people falls on the backs of the taxpayer. Point? If they don't are about their own employees, they care about their customers even less. I have experienced poor treatment many times over the years, and it has cost me probably thousands of dollars. That is why I rarely shop there anymore. Unfortunately, they have put out of business all the small business owners and mom-and-pop establishments that I would much rather patronize.
Thank you for being part of the solution, instead of part of the problem regarding gun proliferation in our country.
Well said, Daniel!
========== Yes dear friends, the truth shall set you free. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha. Ha.
Need to check this out.
I would love to connect with someone over the pharmacy supplier and the people that work at my local Wal-Mart pharmacy.
I was wrongly accused of stealing another customers wallet while shopping for my family at your location in East Wichita. I was FOLLOWED, LOOKED DOWN on, called RACIAL names and CHASED all the way to my vehicle. All in the middle of and during me shopoing and spending money at your store. The suspicion alone made me feel like I was some criminal let alone the fact that they didnt even review the tapes hours later makes me believe it was profiling. I spend my time hiring a babysitter and getting there after saving up money to buy things we as a FAMILY need. The manager on duty this morning....Jake.....didnt even consider us as your CUSTOMERS to be anything less than guilty and I'm embarrassed and let down by such a huge corporation who thrives on calling themselves a family store. Let it be known I will follow this through until I feel that I am welcome in your store again.
Really bad experience in Tampa Florida at their Wawa near the highway return the product I feel like I was being grilled by the FBI when I asked if the lady was alright after slamming things around and if she was in a bad mood she flipped out on me and told me that I was in a bad mood never smiled never looked at me this is the service we get now at Walmart very very disappointing.