Information, reviews and public commentary for US companies

 

Wal-Mart Stores, Inc.

Rating
0.952381
Web
http://www.walmartstores.com
Related
Sam's Club
Address
702 Sw 8th St.
Bentonville, AR
72716
Contact
Michael Duke
Role
President and CEO
Phone
(479) 273-4000
Fax
(479) 277-1830
Employees
2,200,000
Twitter IDs
@Walmart, @WalmartAction
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Disappointed - 13 h 35 m ago

When Walmart first came to our small town they were wonderful community sponsors. This dispelled the image of the uncaring box store. Walmart changed the store manager about a year ago and not only have they pretty much stopped sponsoring within the community, we can not even get through to talk to the Store manager or the Asst. Store Manager. We are put on hold never to have our calls answered.Messages go unresponded to. And an attempt at a face to face is nearly impossible. This is quite a change from what we were used to and it is creating some bad feelings towards Walmart in our community. I just think with the potential Walmart has to impact our communities and support local events that it is a shame that they don't do more and that it is so difficult to make contact with management. You had a great representative in Adella Wells here and judging in the drop in your ratings over the past year maybe it is time to bring her back to "fix" this store.

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Anonymous - 7 d 16 h ago

0

I ordered a birthday gift for my niece from Walmart. the charge is on my credit card statement and on the receipt from Walmart. I needed to return it because she received 2 of the same thing, so it is still brand new in the box. It cannot be returned to Walmart I was told to return to the company it came from. What is that about? I bought it from Walmart. Walmart should handle it and refund the money. So, BUYER BEWARE of ordering ANYTHING from Walmart! I will NEVER order anything again. This is an absolutely HORRIBLE experience. The so called customer service people that we called to return the item were no help at all. We were on the phone for well over an hour trying to get this mess straightened out, but I think it will just have to go to Goodwill because Walmart is not standing behind their sale. They got my money this time, but by God, they won't get another penny. I guess that because they are so huge they can treat people any way that they want to. Walmart just lost a very good and loyal customer. I WILL NOT BE BACK!!!!

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dps - 15 h 26 m ago

3

Did you buy the item online? Walmart has third party sellers on their site (in a similar move to Amazon's online retail space) who use the site as a marketplace. The only way Walmart can deal with something (in store or otherwise) is if you bought something that was fulfilled by Walmart.com.

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Harriett SLOAN - 2 d 7 h ago

0

Harriett Sloan at (hidden). my complaint is in regards to your policy for using the monet center services. It is down right disappointing that your company asks for identification with a physical address to send money or receive it . I got by sending money online with a better than 10% fee, then to make it impossible for the recipient to get the money because of no evidence of a physical address! Unthinkable! You need to remember we have homeless people and others who live in rural communities on native american towns, who by the way spend their hard earned money at Walmart too, that DON'T have a physical street address. Do we have to get certified documentation to prove this? This is down right disappointing and unacceptable. This is another means of a policy that discriminates again me and others living in communities where we only have a post office box for mail and other purposes. I will be sending my concern to Twitter to see if others had this ecperience. Your store policy is frustrating on top of that you can get away with charging this fee and still not allow the recipient to pick up the money! Now i want my funds returned along with the fees since this doesnt work. Disgruntled patron.

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joe - 2 d 13 h ago

0

What an incompetent];, rude, uncaring business . Nobody does any work.They are nice on the phone but do NOTHING !!!!!

HORRIBLE !!!!!

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dan - 4 d 9 h ago

I bought a microwave from that was online and it was not the right size, I spoke with them and was told that I could return it to a store or send it back by the carrier that delivered it, I chose the store, what a mistake, they took the item and never put the money back on my card, I did not know this until maybe a week later when my credit card came in, so when I called to ask about it, they told me that my company had 15 days before the have to post it, I waited and still nothing, I called back and then was told that they have not record of my transaction , and where is the receipt , this has been at least two weeks and that receipt was long gone, and even though their OWN site said that they have the return item, they refuse to give me back my money, I can NOT let them steal from me

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Dee - 7 d 4 h ago

I was at a Walmart store in Neptune nj on labor day of 2017 with my son who had my phone. We were at the check out when my son put my phone down on top of the bag spinner to put my bags in the cart. We walked out an forgot the phone there. We made it to the car before I realized my phone was left. Two minutes could have only passed and we were back at the register looking for the phone. I asked the cashier had he seen it. The cashier sYs yes I gave it to the person who was behind you in line. Mind you I don't know who that was never payed any attention to them never spoke to them anything so how could he think I knew them. His response was oh they said they saw you, they knew you. Well I went to the manager and was told there is nothing they could do. He said yes, his employee did something stupid by giving it away but because he didn't steal it there's nothing they could do. So needless to say because of Walmart employee gave my phone away I have no phone. Never shopping there again.

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Concerned citizen - 7 d 10 h ago

0

Just seen the video of the gentleman gettin his face beat in for stealing an item

I am extremely upset and traumatized about loss prevention is being able to beat people on the face and slam the hands and the concrete over an item I am extremely traumatized by this and I will not to be shopping at Walmart nor Sam's Club ever again

That guy was literally beat to put handcuffs on him over something that probably cost $10 extremely disturbing I hope this situation is taken care of because if I've seen it I'm sure it's causing a lot of uncomfortableness for a lot of people,

Thank you how to get that off my chest Walmart is a garbage place if they're allowed to be people like that

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Anonymous - 8 d ago

And went to Walmart neighborhood store put $200 down on my Walmart debit Mastercard and I called them about it they said they were going to send me a new card I never received it I lost $178 on my card and it said they were going to reimburse me for and I never got my money or the card and when I call they say the card is on a block and they've never heard of me I've had the card for a year-and-a-half I wish somebody would contact me on this matter my number is 423 486 4564 I have the receipt of the money I put down on it and I still have my old card I never received a new debit Mastercard they said they've never heard of me my social security number or the number on the card because they put a block on it

My name is David husted I live in Rossville Georgia I put the money down on the card and Fort Oglethorpe Georgia so I really wish somebody could help me on this I've been trying to pursue this and I'm not getting any wears thank you

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Anonymous - 8 d ago

And went to Walmart neighborhood store put $200 down on my Walmart debit Mastercard and I called them about it they said they were going to send me a new card I never received it I lost $178 on my card and it said they were going to reimburse me for and I never got my money or the card and when I call they say the card is on a block and they've never heard of me I've had the card for a year-and-a-half I wish somebody would contact me on this matter my number is 423 486 4564 I have the receipt of the money I put down on it and I still have my old card I never received a new debit Mastercard they said they've never heard of me my social security number or the number on the card because they put a block on it

My name is David husted I live in Rossville Georgia I put the money down on the card and Fort Oglethorpe Georgia so I really wish somebody could help me on this I've been trying to pursue this and I'm not getting any wears thank you

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Helen Sealey - 9 d 11 h ago

0

I bought a small gas grill in March of this year, it work fine, until the other day, the flames got so high and uncontrollable, I had to get my fire extinguisor to stop the flames and heat before it caught my deck on fire. Matter of fact the hair on my son's arm sindged. I bought this grill with a warranty which covered til 2020. I called the online customer care, she said I could not return it, but to call the manufacturer. She gave me the phone number for them. I called at least 8 times to hear a recording to advise me to press certain numbers. No matter what number I pressed, the recording repeats itself. So no one can talk tome about this 49.97 dollar grill. So I made up my mind, I will toss the grill and never buy another type product from you with this company. I am disappointed, but I will not waste any more time with customer service again, guess we live in a throw away world now, poor workmanship products that wont last for more than 6 months, and to purchase a warranty is a waste of money and time..............

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LO--9/11/17 - 9 d 12 h ago

4

I have shopped at Walmart for many years and have been mainly satisfied until the present time. I have been buying your brand of Cherry Cheese Danish -6 CT, and have been totally pleased their quality. Recently , products have been almost burned with very little icing. What has happened to qualify control? I know that this complaint may seem small to your company, but it's one of life's little pleasures I would like to keep!

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Catherine - 10 d 12 h ago

I live in Alamogordo, New Mexico. I recently moved here from Round Rock, Texas. In Round Rock I saw a dog (not a service dog) pee on the mat right there in the vegetable aisle. I also spoke to the lady and she said don't say anything this isn't a service dog but I didn't want to leave her in the car. I told her she should have left her at home for that short of a time. Her answer: she'll cry. When I spoke to the manager about this situation he said (very rudely) that they cannot ask anyone if their dog is a service dog. That it's Wal-mart policy. I told him that it was very unsanitary to have animals peeing in the food aisles. He said he'd get someone to clean it up. They cleaned it up alright. They took the mat out and NEVER cleaned the floor. I walked out of Wal-mart and left my items in the cart .

Now today 9/10/2017 I went to the Wal-mart on 1st Street in Alamogordo. A lady was bringing in her 5 dogs (none of which were service dogs). They were in the shopping basket where people put their food. Not very sanitary I might add. She was shopping for collars for the dogs.

Fine, but leave the dogs at home! I'm standing in the customer service line and this man behind me walks up with a pit bull. Very unruly dog. He didn't seem to want to listen to the man. I love animals but not in a food store!!!!! I am wondering why you have such a policy in place that your workers cannot ask if they're service dogs. I see nothing wrong with asking as long as it's done politely. I understand the ADA rules, but come on now. Not in the food store. I've had people tell me don't say anything, I'm not to have this dog in here. It's in my bag. There has to be some kind of policy you can override the one you have in place without fear of retribution. Let me tell you, if I ever get bitten by a dog in your store due to your policy not being proper for the rest of society....I guarantee you I will hire the best lawyer in the state and sue you. I've been a customer of Wal-mart for so many years and I shop there religiously so I spend a lot of money at your store. I feel that this needs to be addressed and I would like to hear what you are going to do about this.

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une_veuve - 11 d ago

0

I sold my stock in Walmart.

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Anonymous - 13 d 11 h ago

0

My retired Mother went through the process of getting hired with Walmart in Bellefontaine, OH. They gave her the job, then called back and asked her for her birthdate. Then called later in the day to inform her the job was no longer avaible. Refused to provide her with a copy of the background check and again...asked her age. #age discrimination #lawsuit #illegal hiring practices. Pukes!! My Mother is contacting our attorney! She is retired, doesn't mean she is unable perform the job functions.

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Anonymous - 13 d 16 h ago

0

I go to Walmart all the time and have a pretty good experience usually every time I have dealt with the staff member before and she has always been somewhat decent but never really good the most recent visit I dealt with the same Walmart associate and she was very rude not only to me but as well to the customers that were in front of me. They were in line 1st yet she put them aside to deal with me even after they waited patiently and I told them to go ahead since they were there first and she proceeded to yell and strictly tell me to get ahead of them and cut them off so I apologize to the people ahead of me and I proceeded to go first after I was done she was rude to them and I was shocked and was going to tell her how rude she was and that's not acceptable but as I was going to do so the customers that were ahead of me stepped up and told her that she was extremely rude to me and to them and that it was not fair for her to put them aside and let me go first after they had waited patiently like I said I have dealt with her before and she's never been the nicest but this was definitely the worst I've ever seen it I did not want to cause a big scene so I ended up just walking out of the store afterwards. I usually would put atleast 4 stars but was very upset with the way she acted towards the parties that customers and I! I believe her name was Dorothy at the Walmart in Onley, VA

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jmar13 - 14 d 7 h ago

0

the service department at the Rt 27 edison n.j. store has some racket going on.i'm in that store probably 3 -4 times a week buying products from the auto and hardware dep.an 9 out of ten times i stand there for 15-20 minutes with no one at the register.an if they are there taking care of service customers they have this racket where every one that comes there for service even when they bring proof of what tire they need they always have the customer an them go out to the car which they spend 15/20 minutes so they don't have to wait on the next person. i stood there an timed them a lot of times its sort of a paid break i guess.i like to use the service back door because i have bad hips an i cant walk far. But a lot of times i have to go to the camera dep because no one is at the register. i spend a lot of money at that store but i' thinking of going somewhere else.

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Beverly Kreuzberger - 14 d 14 h ago

2

I purchased a Recliner Chair from Walmart online shopping. The chair is a CostcoChair it is awful. My husband had not had the chair three weeks and it started to dent on the arm rests and the seat started falling in. I would like be reimbursed for the chair but am having a difficult time getting any action on the faulty chair.

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Christine - 15 d 9 h ago

0

Walmart off of 79 and Red Bud needs to get their shit together. We picked out 8 towels priced at $2.74, well they rang up at $4.97. A whole shelf full of towels!!! I don't care who's fault it is, if this is what they are priced at, this is what I should pay!!! And they want to blame it on the night stockers. The employees are so unprofessional, talking shit about us to another CUSTOMER!!!! The manager didn't even have the decency to come talk to me!! They said we could only get one of each color at $2.74, so we got one of each color!! Then they said no only 2!!!!

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Pumpkin1 - 15 d 12 h ago

0

I received a package that was not mine from Walmart, I tried to get help to get it to the owner, The guy on the phone from Walmart said I could deliver it myself to them. HELLO !!!!!! What kind of person says that ???? I don"t think very much of Walmart for other reason , But now .I have NO WORDS!!!!!!

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LB - 16 d 10 h ago

1

Just want to tell everyone because Walmart does not advise you that sale/rollback price advertised online is not the same at the store, of course this info is not on the page that you are looking at. After you go out of your way and arrive at the store request the merchandise advertised at the rollback price then they tell oh we don't match the advertised online price which I think is just dumb to lose a sale over something so trivial. I decided not to buy. Very poor customer service

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Anonymous - 16 d 16 h ago

1 review

in the last week

I try really hard to overlook things when I go to the Fredericksburg, Texas Walmart Supercenter, but today I decided to publicly make a complaint, because no one could help me find Mr. McFarland nor could they connect me by phone? Anyhow, I spend around $200.00 a week at this particular location. A few months back I bought a laptop, and I paid for it at the electronic's station area. As I was leaving the store to go home, the alarm went off? I stood there and employees were quick to ask for a receipt. Should be no big deal right? Well, every time I go to the electronics department, I'm being watched by employees rather than being asked if I need any help. I get this especially from the young man with glasses. Like today 9-4-17 at around 9:30am. So then, I try to head toward a female employee for help concerning a router, and she just turned the other way. No biggie, so I will go to the Walmart in San Antonio next week to buy the router rather than deal with these individuals at this particular store. I do commend Pete McFarland and many of the employees at this site, but I've noticed that a few ladies employed there are rude and unjustifiably arrogant. And the young man who is working in electronics should learn basic customer service skills, and due to his uncaring and disrespectful ways, he should just back up off me all the way from here on out when I shop there. Personally, I manage a great business here in Fredericksburg, and I don't need some kid hounding me like some sniper while I'm shopping. And it would be nice if he tried to do his job and attempted to at least assist a customer. I'm a card holder for Walmart as are most of my associates and relatives. It's just frustrating that I buy something there, and because of an error on their part awhile back, that now certain people seem to eye me when I come in. And it's so obvious when an employee (usually just two particular women) get on the intercom and ask for security in the area I'm shopping. I never really paid attention to this until one of my aquaintances who is a police officer pointed it out to me last month. I figure if no one can get me to Mr McFarland, then I will let him know what is going on so no one can give me another runaround like all the ones that I got today.

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James J Bucholtz - 34 d 11 h ago

The job of a CEO is to make or sell a product that delivers value to the customer at a profit that generates a fair return to the shareholders. Since when do you think that insulting the President of the US is a good strategy. I will no longer frequent your stores until the CEO apologies to Trump and all the firm's customers. The Board of Directors should immediately remove the CEO form his job. Stay the hell out of politics or face going out of business.

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Paulette Field - 33 d 14 h ago

I agree completely! The facts are that it was not just the hated supremists, but also Black Lives Matter & antics. President Trump condemned all 3 as he should. CEO needs to check his facts before he runs his mouth. This truth has come out now & he needs to apologize to the President. I used to buy almost everything at Wal-Mart, but I will be shopping elsewhere because of this. Sam Walton would be ashamed of what this CEO has done@

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joy - 32 d 10 h ago

1

Good for you i am sick of all this i am also looking for new stores to spend my hard earned money.

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Ms Nundiee - 29 d 17 h ago

This Hate is coming directly from White Supremacist and Skin Heads ONLY!!!!!!! Black Lives Matter is a Very Peaceful Unit unless they are Forced to retaliate then at which time They have EVERY RIFGT TO DO SO!!!!!!!

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Sandra Parrott - 23 d 12 h ago

You are so full of it you should have brown eyes. BLM IS NOT a peaceful organization. If you believe they are you have your head so.far up your *** you can.see what you had for lunch!

GOOD GRIEF!!!! The inmates are running the asylum

Flagged for review. 
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Old Fart - 17 d 11 h ago

I agree TOTALLY!

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