Never do business with this Company !
Terrible Company who doesn't care about anything but money. We have been reliable service for over two months. It isn't just one house or even a couple of houses, we are talking about around 100 customers in our area. I have called repeatedly with no help. Customer Service is rude and very unhelpful. I have been told multiple times that a area service manager will call me, never have received a call. We can't even call 911!!!!! I have asked who exactly it is in this company I need to talk to to get this issue resolved, nothing. I get hung up on by Customer Service. I have informed them I will not be paying the bill for this month and really should be credited for at least two months or more depending on when and if it ever gets fixed, only to be threatened with late fees, or even worse (LOL) they will suspend my service. IDIOTS I DON'T HAVE ANY SERVICE! I am really at my wits end about what to do next. I have considered speaking with an attorney to see if I have any recourse in that manner. If someone ever does a class action suit, COUNT ME IN. Bad part is because of where I live, I don't have any other options. But I will keep calling, writing, emailing, chatting, anything it takes, I will get my service returned.
I seriously doubt that anyone actually reads these reviews, but just in case, I have a few words for whoever gives a shit. Let me preface that by saying, when I am done writing this review, I will get on the BBB website and send them a review on Windstream. And believe you me, it will not be pretty!! I have had the worst service since I signed up a few months ago. On Sept 16th (a Sunday) my internet went down for the 5th, I repeat FIFTH time, shortly after 10 p.m. I called windstream and the very personable automated system said my hold time would be greater than 20 minutes. Really???? You're really that busy at 10 o'clock at night on a Sunday???? That's a load of bull. And regardless, a greater than 20 minute wait time is ABSOLUTELY UNPROFESSIONAL, UNACCEPTABLE, AND DOES NOT IMPLY ANY CONCERN FOR ANY LEVEL OF QUALITY CUSTOMER SERVICE!!!! I hung up and remembered if I unplugged my modem for 2 minutes it may restore my service. I did and it worked again. On the morning of Sept 17th, around 8 a.m., my service went down for the 6th time. I called and eventually spoke to someone who tried to direct me as to what to do on my end to get the internet back up. I told her I had already unplugged my modem for 2 minutes and that didn't work, but she told me to do it again. So I did and when that wasn't successful, she said she would have to send a technician out, but the soonest would be on the 24th!!!!! Really????? I told the rep, since I would be without service for a week, I would not pay for that week. She told me that when my service was restored, I would have to call back and speak with billing if I wanted my bill adjusted. Really????? On Sept 20th, I called Spectrum, found out I could have service by the 22nd, and my bill would be the same as windstream. On the 21st, I called windstream ro cancel my service, spoke with 3 people (having to explain why to each one), and told each one I would not pay for service I didnt have thru no fault of my own. I was set up on autopsy and the amount scheduled to come out of my bank account, would be deducted on Sept 24th. Each person offered to "see" what they could do to get a technician out sooner. Now why did they have this power, but the rep I spoke with on the 17th did not??? I told them it was too late cuz I already set up service with spectrum. The last person I spoke with was Jessica and she was very nice, helpful, and apologetic. And i could tell she was NOT READING FROM A SCRIPT when she said she was sorry for the trouble I'd had. She said that my autopay would be cancelled immediately, my bill would be prorated back to the 16th, and I should wait until I got the updated bill to pay. I finally got the bill today, Oct 9th, and not only did it say "past due," but I was billed for the full month of Sept!!!!! Really????? You're honestly going to report me to the credit bureau and try to steal from me by charging me for a full month when I had internet for only 16 days (my billing cycle was the 1st thru the 30th)????? So I called. Initial automated message had NO option for simply talking to a customer service rep. That in itself is UNACCEPTABLE!!! On the phone over 26 minutes. Spoke with 4 different people, having to explain my problem to each, and having each of them tell me I would have to be transferred cuz they couldn't help me. When the 3rd person told me this I told her I had already been on the phone almost 20 minutes and that she was the 3rd person I had explained my problem to. I told her I did not want to be put on hold. She assured me that she would not make me wait for someone to help me, but I did in fact have to listen to windstream tell me I was very important to them and that I may have the opportunity to take a brief survey after my call, etc, etc. Finally spoke to representative #4 who after hearing my problem, said he would have to transfer me to a department I had ALREADY SPOKE WITH. I told him 3 times that I had already spoke with them and they had transferred me to someone else, yet he insisted I had to be transferred to them to get the problem solved. You cannot tell me that when 4 representatives speak to an unhappy and angry customer, that they cannot just get a supervisor on the phone right away. Unless of course the supervisor stepped out for a smoke. I told him I would not stay on hold for more than 60 seconds but he didn't give a damn!! After 1 minute of being on hold, I hung up. Hence, why I am here writing this. And if by some stroke of luck someone actually reads this, let me reiterate that this information IS going to the BBB. And until someone in some position of authority calls ME (of course I may have to put them on hold while I step outside to smoke) you won't see a dime out of me! And if you think I'm some idiot who's just blowing smoke out my butt, think again. Go ahead and turn me over to collections or do whatever you people do to thousands and thousands of customers. It will get you about as far as my phone call to windstream got me today. And if anyone does happen to call me, DO NOT ask me how I'm doing, cuz I know you don't give a shit and it's really none of your concern--do not try to play nice in any way. And DO NOT ask me for my account number, the phone number associated with my account, the last four digits of my social, or for any other info you need for "security purposes " or to locate my account. If you can read, then figure it out from my name. If your worthless representatives did their job properly and honestly, everything I've dealt with would be documented in your system. Oh wait, I forgot they don't put all the info in the system. If they did then the bill I received today would not have said "past due" and would have been prorated. Have a nice day
During Hurricane Florence a neighbor's tree fell on a powerline. the pole in our yard for the power and our Windstream connection jolted, tearing the line to the house down. We've had multiple calls to have the lines reattached. The most recent call resulted in an appointment for a DISH tech just coming to the house to repair our problem.. When he saw the problem he said he had never repaired anything for Windstream and didn't have the necessary equiptment. to do so. HELP!
The customer service is HORRIBLE ! We have had no Internet service for over a week now and was told 3 different times a tech would be here at the house to work on the issue and no show 3 different times and no.phone calls to say I won't be there...I am so over this !!!!
Horrible service, I call daily about phone and internet out for over a week
and get outsourced workers who I can not even begin to understand let alone
go through my problem every time I call. Ridiculous.
I've had Windstream internet since July. It has never worked right I'm paying 90$ for very poor or no service. Unbelievable! Then the tech thought it would be ok to keep my phone number and text me # weeks after him being here to ask if he could come over and hang out! Unacceptable
Customer service answered after a half an hour. Don't call before 8 or after 5 Eastern. They won't answer . Please hire more help
As you can tell from all of the other reviews, this company is terrible. The slap on the wrist for their corrupt activity had no effect whatsoever. Have been on the phone for over an hour. Most of the phone numbers don't work. If you are not happy, they could care less. Go with a local bank or credit union. These big banks are terrible.
Just thought you all should know if you post to this site. The corporate phone number does not work!
WIND STREAM, Are you listening??????
Lost phone service completely in Grand Rapids Michigan Area, two weeks ago. Have a medical condition with no home phone service. I need home service and can not wait an hour on an cell phone just to talk to a rep and be told that they will fix soon. Was told it will be fixed by tomorrow and it is obvious that is NOT going to happen.. Can't contact by phone or online. Am going to contact either Verizon or ATT to find out what's really going on!
Use to have good service, not anymore.
Richard Lacher to Windstream Customer Service 10:30 AM 9/12 1. 9-5 9:05 AM I reported a picture quality problem to ELVIS. 2. 9-5 10 AM the cable wa cut by a Ga Power crew (UTEC) and I reported a cut cable problem to Candice. Gave her UTEC's name working for Ga Power. UTEC reported it to MYGA811 at 9:35 AM and the WS number (hidden). Candice apparently added this call to the previous "outage" problem. Note unless indicated other wise all of my calls were to the (hidden) cable TV number. I cannot spell properly all the people's name at WS as they are all foreign sounding. Has WS outsourced the call in numbers? 3. 9-6 called Michelle at MYGA811 and she gave me the MYGA811 reference of 09058-260-011 and I printed it off the website. it showed Windstream (WS) (at their (hidden) number) was notified at 9:35 AM about the cut cable. 4. 9-7 I called Ben at the 800 number, yes they had it and he would contact someone (?). This some one from WS will call me back will be a repeated message from WS. Also they do not have telephone numbers or names for repair people )Or they have been instructed not to give them out) 5. 9-7 I called Diana at WS and was given a ticket #38197471 but I did not realize this was only for the "outage" problem. 6. 9-8 I got a robo call that the outage was fixed. I got Devin at WS on 9-9 at 4:30 AM (morning early is less traffic and no "your waiting time is approximately ___" and yes the outage ticket was cleared. Did not know about the cut cable. Gave me a new ticket #38224343. I would have to call back at 9:30 AM because the department that assigns repair dates would be in then. 7. 9-9 9:35 AM talked to Brenda at WS. Cannot help me, cannot determine when repair will be scheduled. I said I wanted to talk to a supervisor (he was in a "meeting"). No name. No call back. 8. 9-9 9:40 AM I called Darin. Told him no call back. Still no call back. 9. 9-9 10:04 called Lisa who said it would be by Thursday 9-13. She "will get a supervisor to call me back." No call back. 10. 9-9 I called Macala at customer service. Will issue a credit when resolved. 11. 9-10 Genoway will put an "expediter" on cut cable. Gave her all the info from MYGA811. Still Thursday latest. 12. 9-11 7:03 AM I called Ealman. Wilkl send another escalation form. 9-11 7:10 AM call Kim at the RAPID RESPONCE Number give to me in 2016. Wend through my whole story. She will contact the appropriate office (no name no number). 9-12 8 AM. My wife call WS and talked to Juan. No updates, still Thursday. Okay tomorrow is Thursday 9-13. IF ANYBODY AT WINDSTREAM CARES ABOUT AN ELEVEN YEAR CUSTOMER, I AM HERE. Dick Lacher (hidden)
Our company and our family have been doing business with Winstream for several years and I have always been happy. I ordered additional internet service for out company and had an billing issue that required me to call in as I've always been on automatic draft, but this new location was not attached to our other location. No big deal, but what was s big deal is your customer service/financial department Edwin ID #N9981757 who was RUDE and disrespectful and uninterested in assisting and literally deserves to be sent home W/O pay for a week to think about whether he really likes his job or not, and his supervisor Csndida who also should be transfored to perhaps a storage warehouse where she doesn't have to show compassion or interest in human behavioral skills. If her job is to undermine and make people feel incredibly small and unimportant, then she should get a raise.. but I'm sure windstream values their customer base and does not except or expect any of the employees to be unkind or just flat mean!!! I would want to know if I had a set of bad apples within my company, so I'm sharing with you. Thanks for your time.
The only reason I have Windstream is because I live in a rural are, and unfortunately Windstream is our only option for internet access that isn't satellite. They know this, and they also know that they control the rural markets. The reason everyone here is so angry is because Windstream offers you service which barely works, when it does work. They do this because they know they have a monopoly on rural areas, and they can get away with it. If cable was available in this area, nobody would have Windstream. I have 16Mb internet, which generally speedtests at 12Mb when both Gbond lines are up and running. Unfortunately, both Gbond lines only work for about 10 hours after I reset my modem... Which is noticeable as it halves my connection's downstream, and prompts another modem reset. My service is currently cutting in and out and is currently speed testing according to speedtest.net using a Lexington Ky server at 2Mb... We have no dial tone and there is so much static on the line that I can barely hear it when we do. This has been going on for 2 days and Windstream states that they can't have anyone out here for 7 days. This is incredibly frustrating because I have no other option, I would love to have access to cable internet and get 10x the speeds we have now for the SAME PRICE. Windstream makes 500M a year according to this website and they can't fix simple issues?! It's 2018 the internet shouldn't go out when it rains guys... Look at your rating? Do you think it's a half a star out of five because people are bored!? Are you not ashamed of how poorly you treat your clients? Your clients who are your livelihood and feed your children with the money they pay you. Have some integrity and update your equipment to work properly, and stop hiring kids fresh out of highschool who know nothing about telecommunications and broadband internet.
Spoke with a rep last week, when I paid to have my service restored, by the way it was cut off in the same month my bill was due. Bill due in August disconnected 8/27/18, past due yes, my fault yes. But cut it off and August is over? Really?!!??!!! Then charged and ungodly amount to push the button to reconnect (50.99) . Wind stream, if someone can't pay the bill, do you really think, putting a 50 dollar charge on top will help, no it won't just padding the CEO'S pocket. Your service is horrible and there is no consistency. One rep says we'll upgrade you free of charge, another says it will be an increase in the bill, make up your mind. Comcast cable internet is coming to our area, and when they do, you will lose a lot of revenue for bad management and horrible equipment. Enjoy sending the high bills while you can. I am so disgusted with the way y'all do business and I'll let everyone know. I'm sure you don't care, but you should. I believe 1 star is generous, given my all around experience.
just had my upgrade order cancelled for a 5th time !!!! I have been waiting 4 months for an upgrade install and now it has been pushed back by another month .. called support and was told "what do you want me to do" awesome customer service !!!! WORST COMPANY EVER !!! AVOID AVOID AVOID !!!!
No ownership, no accountability, worst service you could ever get.
Every rep I talk to has been polite and helpful. However, everything else with Windstream is horrible. I am so sick of the billing and service. I have service that is comparable to dial up. Windstream you better do something with your prices and fees. 50.99 to reconnect service, for someone to push a button!!!!???? Comcast high speed Internet will be coming to our area soon and I will be switching. Windstream you might want to think about some changes before you go out of business, you're not the only game on the block.
I called and spoke with a rep named Ashley on 7/20/18 about a missing payment on my business account, she was extremely snotty and asked for a copy of the check that cleared. I sent that to her as well as a copy of the invoice. On 8/3/18 I sent a follow up email asking if she had located my missing payment and if it had been applied to the correct account....no response. Today (8/21/18 I receive my new bill that is still showing the previous balance that has not been applied. I called and tried to speak with a supervisor, which I got the 3rd degree about why I wanted to speak with one. The rep I spoke to this time (Christy) kept going back and forth with me refusing to get me a supervisor. At one point she said there was no supervisor available. It was 10am on a Tuesday. If there is no supervisor avail then you really need to take a look at your staffing. At this point she puts me on hold to try and find someone to help me. She did not come back to the phone for 29 MINUTES! If you are dealing with an upset customer then you should probably check back after 5 minutes just to let the customer know that you are sorry for the hold but you are working on it. In this time I picked up another phone and called while I was on hold and this time spoke with a Rebecca. She also puts me on hold and comes back refusing to let me speak with a supervisor. Horrible customer service here. Horrible!
I mostly agree with all negative comments. Always something here in the North Ga Mtns - awful. Well after repeated refurbished modems - every few months - we had a young man come out and actually found the problem - it took time but he was amazing. Found the wire problem in the box by the house! I know he reports un to the office in Blairsville Ga and am trying to find his manager for cudos. Great job
The absolute worse but they claim to have great customer service very poor customer service. After being told 1 thing by not only 1 representative but 2 representatives they still won't accomadate me for their wrong doing. To even have a supervisor look into my account and see where I was given the wrong information and they still not accommodate me makes it event worse. I wish like hell it was more internet providers in my area because this is just rediculous. I think it's so crazy how they can be behind the computer screen suppose to be giving you the correct Information which is there job I can look at the screen and see what they can see and then they still end up giving you the wrong information. They sit up there and ask you all this information to get into your account and still give you the wrong information. Not only once but twice they gave me the wrong information but it's nothing they can do about it so much for great fucking customer service that's a bunch of bullshit. I can't see how I see all these complaints and they are still up and running as a company. Something should have been done there are complaints on here as well as the official business page Windstream suck!!
they dont deserve even one star. the worse service ever. HORRIBLE!!!!!!!!!!!!!!!!!!!!!
The repair people will tell you anything to get off the phone with you and them you find out they have not done what the told you they would. After telling 5 people the same thing and on hold for 30 minutes. DONT GET WINDSTREAM...........
They need to be reported to the Better Business Bureau.
terrible service dont get windstream if you have any other choice.