I have been with Iowatelecom for 12years and then Windstream took over. Big mistake to stay with Windstream. Poor service, pay for high speed internet and get dial up speed. I had a tech at the house and he said "there is your problem". He was pointing at the name -windstream. He told me it wouldn't be better until I got rid of that. Pretty interesting coming from a tech person.
Anyone that would sign up for Windstream should have their sanity checked.
I would like to start by saying, my grandparents are elderly, hard of hearing and cant see very well, that being said, this internet provider sees fit to take advantage of their short comings. How do they do this, 1. they tell them their bill will be reduced, because of some long time customer reward, my grandparents were informed that this change would be permanent, they lied, when the bill gradually started going back up to what they were originally paying. This is all recorded in the phone conversations that windstream posses. 2. they told my grandparents they would be able to upgrade to 10 mbps, and that the tech would be out to install it after two weeks, this was the earliest opening Windstream had at the time. The afternoon of the "upgrade" I had taken time off work to wait on these people to come put in the new bandwidth, I called them and asked why the tech was delayed in getting to me, they informed me that there was no way to get 10mb to the house because there was not a free access point in the area, and that a engineer would have to add one and then the tech would come out and upgrade the speed. THIS IS UNACCEPTABLE, so no call no email no text, I HAD TO CALL TO GET INFORMED OF A PROBLEM I COULD NOT HELP OR FORSEE AND THEY TREATED IT LIKE I SHOULD HAVE KNOWN.
I have never been subjected to such slow pathetic service as I have been subjected to by Windstream Comm. I have had a line out (we have 2 lines) for over a week and all I get is BS - At&t will be there. I explained that this is the Christmas season and I need both lines. Pathetic service. They got too big.
I have been trying to get rid of a bill that was never mine to begin with for 10 years, I am not sure how where or why I was billed 171.18 in 2008......I have not had a land line in this hose since 2008..........................
Customer Service is useless. Supposed to have high speed internet. Even did the free upgrade which now they say they have no record of. Wondering who sent the 2 technicians this summer. Paying for high speed. Was informed that 3mbps was fast. You have got to be kidding. Want my service fixed/provide as promised or I want a refund on paying for a service that I am not receiving. My service drops/disconnects more that it works. Asked for a report showing when I was without internet. Said no report existed even though they said they could see that my service has been disrupted a lot. It is obvious you don't care about the individual customer, just the almost $500 million in sales.
Called to place an order for internet on Nov 9 and was told install date would be the 17th. After waiting all day for them to show, which was a Friday, was told they had to come back Monday the 20th to finish the install. I've been hung up on, disrespected and lied to about them finishing a simple internet install. Just called and was told it could be up to 2 more weeks before they finish! I am beyond upset right now. Terrible way to do business and treat a customer! Definitely letting family and friends know!
Ha! 2 weeks? I have been waiting 4 months!!!
About 6 weeks ago we reported our phone out. Every time it rains the phone goes out. We are in an isolated area, no cell phone coverage. We are elderly. I have an elderly brother 65 miles away. In emergency, we can't call out, no one can call in! The techs have been out here and installed a couple new phone lines in the yard, said a problem was found at the substation. Next rain, no phone again. Another service call the tech found the problem. We need a new cable on the poles. It has had 2 splices ever since a big ice storm in 2009 that have finally gotten faulty. Nothing else can fix it. I understand this type of repair is contracted out now. They make an appointment which comes and goes, no show and no phone call. Of course when the lines dry out after 2 or 3 days the phone comes back on itself! so if the automated call comes checking, they think the phone is working. The last time I called, yesterday, the operator tried to say they had the address wrong. Yeah, right. We have been customers for FORTY-ONE years at this address! They will say anything. She said she put a medical needs tag on it and someone would be here yesterday or today. No show, of course no call because the phones are DEAD. They say the next scheduled date is DECEMBER 12TH!! And then what if they don't show?? They know what the problem is, but they refuse to fix it. You wouldn't believe that one of the operators tried to talk me into buying internet! Hello!!! Then I wouldn't even have THIS contact. I don't know if there is a government agency that could get involved, but someone should! I know I'm not the only one. I read other comments. If there was any option, I would take it! Unfortunately Windstream has a monopoly on those of us that have it.
My Internet service went out on Saturday the 25th was told someone would be here Tuesday the 28th. No show called at noon and at 4pm was assured someone would be here. Called and spoke to someone at 5:40 pm and was told the earliest he could get someone here would be Friday the 1st of Dec. Spoke to a manager and she told me that someone in planning called the number we gave and it was not a working number, which was the phone I was speaking to her on. Not a working number that was a lie. They canceled the tech coming out because of it. The manager told me she would put in an escalated ticket to get someone out here. Yup another lie still nothing. This is the only provider out here so you all don't care about your customers. Lie after lie. This is by far the worst company. I have been stuck with terrible service and even worse customers service for over 12 yrs, you would think since you all are the only provider available you would be responsible and take care of your customers.
I set up a payment to be drafted out of my account on a Thursday and Wednesday when i came home the account was turned off no internet for two days now but they got there money
The only phone/internet service we can get in our area. No competition...all they care about is getting our money. Service is terrible. Internet is slower than molasses.
A large tree fell during hurricane Irma 9/2017 the line that fell I was told by ga power belongs to Windstream after calling at twice it hasn't been repaired yet, last call one month ago I was told my ticket hasn't came up yet ?? I see their trucks go by daily. I don't use Windstream I moved here last of June I don't have a land line either.can someone please repair or remove this line the guy who removed the tree wound it around the box side of house I'm not good with that. Thanks pat Horne 533 wood street Cornelia ga 30531.this is to Jeff Gardner/ceo
Seems it is repetetive to not have tech show. Happy with the service received to date but outside service disappoited thrice. In Apr i was to be connected for our new home. Contract agent came in our absence, left a note and said it would take two weeks. The next day i saw a Windstream emloyee and asked what happened and he said if he had done it he would have laid the wire across our countey road until it could be buried. aaargh. Today i waited nine hours after being reminded and confirming twice we would be here, having no contact made or rep stopping by. Horrible to waste folks time.
Had thought about writing a certified letter to Mr. Jeff Gardner about an issue I'm currently having with Windstream and came across this site. It's obvious that a certified letter would be a waste of time and money, as Windstream would probably throw the letter in the trash without ever reading it. I have had two service appts. canceled without any explanation or even the courtesy of a telephone call. After waiting all day for the first appt., I called to see what the status was - at 7:00 PM. That's when I was informed that the appt. was canceled. The customer service rep. couldn't give me any information on why the appt. was canceled, so she rescheduled it for today (a week later) indicating that today was the first day available. Again, today no one showed up for the appt. Called customer service and indeed, was told the appt. was canceled - without any explanation why. I spoke with a supervisor, Josh, who gave me a song and dance that the appt. should never have been made - and that the upgrade request "had to go to engineering" before anything could be done. I was pretty mad, given the fact that I had already spent two whole days waiting for Windstream to show up - but of course they never did (and no one ever called to tell me they weren't showing up). I reminded Josh, the supervisor, that Windstream is not the only cable/phone company in our area and that I did have options. His response was, "ok". Guess they don't care one way or the other. I would never have bothered asking for the upgrade in the first place but they have been notifying me for several months (on my bill) that I was entitled to a free upgrade on the internet speed. This company is an absolute joke. I spend way too much money with them to be treated like this.
I have experienced an almost identical series of events here in my home state of Texas. The only difference is that I have no other choices. Windstream is totally non resposive and I hate having to deal with them.....petiful.
Windstream has very little regard for the comforts of the customer. I have been without phone service and internet service for at least five days now. I have called on three separate days and get the same script read by the agents. The customer service representatives have limited knowledge of how their company works. Customer service representatives were troubleshooting my internet outage although I have no dial tone on any on my phones. I have since learned you need a dial tone prior to establishing an internet connection. I have not been able to work from home for the last five days due to the poor service of Windstream. Windstream has a very SLOW response time in addressing the concerns of its customers, as well, its customer service representatives are not very knowledgeable about how their systems work. I am very disappointed in Windstream as a whole.
file a complaint with your state public service commission
I have been receiving multiple calls from my hometown prefix which is very unusual for us, since everyone we know and speak to frequently know to use our cell phone. Any one who doesn't know us calls the house. Curious, I called back all 18, from one day, numbers and they have all been disconnected. 2 more numbers listed had names, both of whom I know and both who no longer (one has passed away) have those numbers..so knew it was a spoof. My opinion is someone associated with windstream has access to numbers that are disconnect and making spoof/spam/fraud calls from them, maybe not themselves. No one can randomly dial 20 disconnected numbers in one day. Maybe the company needs to check their security and privacy. My number I have had for 36 years suddenly is "owned" by another person? Hmmm
I have been a wind stream customer since April 2017. I have yet to receive a bill from them. I've called customer service 12 times, talked to their chat persons, and can't get anyone to change the billing address which is for a town where my service originates, but is not my mailing address which is in an nearby town. I've been told the address has been changed numerous times but it has not. I've paid a re-connect fee for them cutting off my service in July, I finally got a hold of their finance office and was charged way too much for what I figured I owed them but I need their internet due to my work. Now its been another two months without getting a bill......would someone wake up in headquarters and get this mess straightened out. I am not paying another re-connect fee and if my service is terminated again I will have my attorney talk directly to the CEO or someone in the head office.
This is the worst company service ever!! Maggie and Brittany do nothing to back up their promises to customers and was told service woukd be fixed today by 5 and now it's tmw by 6.....3 DAYS to send a tech out to fix phone and internet service down. They are the only provider in the area so they care nothing about customer service!!!
This company sucks...why can't we speak with someone in this country..apparently Maggie says that in the only person that has a problem with this...6 times to a different country and not once to the United States....no email or phone number to contact someone who can connect me with someone in the United States....what the hell????
Would love to get a class action lawsuit against this company that promises service it cannot deliver. We live in the country and do not get the same service yet we are paying the same price as everyone that gets better service. They should have price breaks for those of us that do not get what is promised! Windstream sucks!
What a company. I've waited on 6 different occasions for a tec to come out to fix internet. Every time no show I've thrown away over 1k in taking off of work for broken promises from customer service. Not including my 10 plus hours on the phone. Who will ever make this right? Small claims court maybe. If someone can help me please call. (hidden). Thanks
Worst Company EVER! I have received 6400 emails since July 17th 2017. 95% of them are spam that comes to my inbox and there is nothing Windstream can do? The very best thing you can do is Sell Windstream to people who care about their customers. Your internet sucks, Customer service sucks..pretty much everything about Windstream is horrible.
The worst service but our only option! Can never get anywhere with them. We live in a very rural area next to nothing for internet service 1mb WHAT A JOKE!Calls dropped constantly. hours spent on my cell phone trying to resolve problems, STRESSED TO THE MAX!!!