Windstream has the worst customer service, I have had to deal with. When I had the internet activated, I was quoted a price of 108.00 to be auto pay 3/8. Get an email stating that it would be 134.00 auto pay now is 4/8. Called questioned abt amount increase. Taxes, fees, federal, state, modem, protection. Well, during all this internet/phone DOES NOT WORK. Took 217.00 dollars out of my acct after canceling acct. To have internet fixed inside or outside my home I would have to purchase maintenance pkg, no way. Thought windstream would save me a little money switched from Dish, cost me more for internet phone that doesn't work.. It never worked but still took my money for services not available.
I am a small business who has paid for internet and phone service with Windstream for 15 years. The bill was always paid on time, because I had it withdrawn from my checking account every month.
On March 2, my phone was accidentally disconnected while they were disconnecting my internet, which I asked them to do so I could actually get some working internet from another company.
This started 20 days of calling, waiting, going thru the auto-answer, giving my name, my account number, my phone number, and my company name countless times.
I talked to Flora, Mary, John, Roberto, Vernon, Lee, Savannah, Darrell, Sherry, Derek, Dequanah, Harry, Reginald, Mike, Taylor, Kim, Crysta, Fallon, andother Mike, and Mark -- before I finally said "STOP! I can't take the incompetence anymore." Told them to leave it alone, and I got a new phone number for my BUSINESS after 15 years, from another company.
I have never seen anything so unorganized, people less empowered, customer service so lacking in empathy, and a business so disheveled as this. I've been working for 50 years. This tops it all. I would love to talk to SARAH DAY, who is supposedly the small business customer care person. Wonder if she has any idea what her "team" is doing to their "valued customers."
I have had a noise problem on my Windstream phone for months, and they have worked on it several times. . I thought I had a an app. today Monday April 3. I called to get a time the tech would be here. I got a tech support in Canada, and he would not transfer me back to the states. I hung up, and called Windstream Headquarters, and spoke to an employee named Tiffany she told me my app. was on Wednesday not Monday. She also told me that Windstream doesn't have any techs in Canada. So I call 1-(hidden), and got a tech in Canada for the second time, and he wanted to help me with my problem. I call Windstream Headquarters again, and ask for Tiffany, and I told her I had called 1-(hidden), and she insisted that Windstream doesn't have techs outside the U.S. I looked my phone display, and it showed I was dialing 1-(hidden). So she just called me a liar. I am considering moving my service.
For the past 15 years my satisfaction rating with Windstream was excellent. For the past few weeks, after being promised that you would drop one of the two numbers that I had and maintain the other one, I've decided to reach out to Cooperate to resolve my situation which Windsteam created. It is a matter of record that day after day I am promised that the situation would be resolved that day or the day following. It never is resolved. I call again and again. Each time I am promised that the situation will be resolved. It never is. I would not like to leave Windstream since I have been very happy until the first part of this month of Feb 2017. I know that you may not care if I got to AT&T or some other company, but I may be forced too if there is not a resolution soon.
Today my internet speed is 0.3 Mbps I pay $34.95 a month for this service. I will be mailing a letter to the board of directors each day with my internet speed for that day .
4395 Anneta Rd
Leitchfield KY 42754