Information, reviews and public commentary for US companies

 

Windstream Corp

Rating
0.306748
Web
www.valortelecom.com
Address
4001 N Rodney Parham Rd
Little Rock, AR
72212-2442
County
Pulaski
Contact
Jeff Gardner
Role
CEO
Phone
(501) 748-7000
Annual Sales Est
$497,334,000
Employees
1,288
SIC Code
4813
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Eric Jenkins - 17 d ago

1

I have been having internet problems for quite some time.The people at "Windstream" always come up with an excuse.

I sat here for 1 hour and watched my internet connection get lost 9 times.That's redicilous.They want you to pay your bill. but you never get a months service from them.My wife has to do most of her job on the internet and when it goes out, she loses all the information she just tried to upload.She does her companies payroll she sends it to the main office for it to be posted and the employees checks to be printed.

I have been a Windstream customer before they bought out Alltel which is over 20 years.

I'm not going to get upset,but my wife is ready to whip someones ass right now.She was in the middle of doing the payroll today ,the internet went out and she had to drive 45 miles to the office and then 45 miles back home,but,do you think for 1 damn minute that we will be re-reimbursed ? " HELL NO " !!I just paid my bill yesterday and am already not going to get a full months service !

But, they want their " Money" - why can't the customer get a " FULL" months service ?

So, this company will be getting a real nasty call from me tomorrow, you can bet your ass on that !!

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Cyndi - 3 d ago

0

I agree. We get to pay full price for the worst service. FCC did nothing. Neither did the Georgia Service Commission. They don't care cause they have the Monopoly.

]I understand. They changed everything on my account yesterday with a new setup without the landline number, didn't bother to tell me I would loose my email addresses and I can't get my work orders this morning because my email is expired. They promised to send the tech by 6 pm tomorrow. What am I supposed to tell my boss and customers/ I don't understand why the FCC or the state agencies don't make the clean up their act.

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NONE OF YOUR BUSINESS - 7 d 15 h ago

0

Worst service ever!!! But only company for this area! I HATE TO INFORM YOU OF THIS YOUR SERVICE SUCKS ROYALLY! EITHER START USING SAME PRICE AT&T USES FOR THERE RATES AND START COMPETING WITH THEM OR LOOSE CUSTOMERS AGAIN! NORTH TEXAS PANHANDLE AREA!!!

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Cyndi Hanselman - 3 d ago

0

I agree. We get to pay full price for the worst service. FCC did nothing. Neither did the Georgia Service Commission. They don't care cause they have the Monopoly.

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John tarnowicz - 9 d 35 m ago

1

Wanted phone ported over from another vendor. Told me it would be done by weds 7pm. Phone can call out cannot call in. Talked to six people windstream about it no resolution. Dont know if they ported it rigjt. Pretty discouraging for new customer.

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Anonymous - 15 d 12 h ago

0

Worst customer service ever. Hire people you can understand.

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Disappointment - 16 d 7 h ago

0

Had Crapstream for a year....Well let me rephrase, I've been paying for a year. Had reliable services for maybe a total of 1 month. Worst ISP I have EVER dealt with.

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Stacey L Berryhill - 16 d 13 h ago

1

I am extremely dissatisfied with this company! Been waiting to finally get windstream, and I am so disgusted with their customer relations that I will now warn everyone that I know to never use this company again!

I have been lied to, given the runaround and be treated as if THEY WERE DOING ME A FAVOR! I HAVE EVERY INTENTION OF TELLING ANYONE ASKING ABOUT IT TO BEWARE!!; I would like a reply!!!

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Anonymous - 24 d 16 h ago

0

Windstream has bad reviews for their service, let me tell you one thing they treat their employees terrible. They bring in supervisors that are field techs, never been trained to be supervisors, NEVER been trained. Most of these supervisors have been in the field a shorter time than the techs they are supervising, cannot do the job they do. They come in with a cocky attitude and change the previous schedules without any notification. Besides the pay, without a union they wouldn't get the pay they get, the company is horrible to work for. Everyone, you want better service? Change to another provider, they are never going to have better service. If they treat their employees so bad, they don't care about the customers either.

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William - 26 d 17 h ago

0

Windstream broadband customers in Georgia were not imagining their turtle-slow DSL Internet speeds after all. After a year-long investigation, the Governor's Office of Consumer Protection (GOCP) this week announced a $600,000 settlement with the rural telephone company over claims it was ripping off customers by falsely advertising broadband speeds it was in no position to deliver.

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Darline - 26 d 19 h ago

0

Ive never had internet in my name!! The one time i try to they wont let me because a family member of mine that i let use my phone number as a call back number owed a past due balance... We have different first names and the same last name and different social security numbers. They have set me up for installation 3 different times and never showed up nor did they call to let me know they werent coming. When i called them they told me i was responible for the past due balance that belongs to my family member and until it was paid i could not get services.... Im very displeased...i will NOT be joining the windstream family!!!

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william r long II - 28 d ago

0

I first contacted Windstream about the issue with my internet on 11/2. At that time I sent an email outlining the problem. I received a return email that my account could not be accessed with the information provided. Just to note, I sent the email from a Windstream account. A couple of days later I called and spoke with Julia. I asked her to access my account with my email address and she was able to do this with no issue. I asked her to run a check on my modem and router and she stated that she could not do this without the serial number. As soon as I was home I called back and spoke with Katrina. She ran the checks on my modem and router and did not ask for a serial number or a brand. So to this point I had been lied to twice. Katrina stated that she would put in a ticket and get the issue fixed. Nothing changed. I called back. I do not know who I spoke with this time but I found that no ticket had been put in. Three lies thus far. This service rep stated that a ticket would be started. I asked to speak to a supervisor and discussed why Windstream felt the need to lie to me. A tech came to the house but did not come in. he told my son that the issue was fixed. It was not. I called again but do not have a name. The rep stated again that a ticket would be sent to the engineering department. I got a call a couple of days later stating that the issue had been fixed. It was not. When I called this time I spoke with a lady named Kathy in Lewis Langston's office. I outlined the problems that I have been having and asked for her help. She agreed to put in a corporate level complaint. I called the service department back and started a new service ticket. This was on the 14th. Today is the 18th. The problem with my internet is worse than ever. It will not stay connected for even 5 minutes. I called the service department and asked for a new router to check it that was the issue and they refused. I am very frustrated. I have an appointment on Tuesday for spectrum to install internet in my home. I would very much like to cancel that appointment. It is a time consuming task to change internet companies because it changes your email account. But, at this time I do not see any choice. Also, I have become very irritated with the lack of response to this problem as the service department can attest from the calls I made last night.

I have come to believe that one or more of three things is happening. This issue was originally limited to Prime video. I believe that the issue started because Windstream is throttling Prime video and this action is cutting off my modem. The second thing that is happening in the last few days is pushback from the tech service department because I filed a corporate level complaint. My service has actually gotten worse since I did this. The third is that Windstream, being a $6B a year company may have decided that I do not matter as a customer. I hope you realize the slippery slope this attitude breaches. I may be only one customer, but as far as I am concerned I am THE customer. And I do know how to write a review. As a matter of fact, they will look just like the above.

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10 year customer - 30 d 13 h ago

0

worst company ever. Do ANYTHING in your power to avoid them.

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Windstream useless stream stream - 33 d 12 h ago

0

Windstream what a company couldn't be a worst company in the world they have had me sitting here 7 different days for them to come hook up internet now they tell me that they're not taking new customers where I'm at you talk about it shity worthless piece of trash as a company there people in their offices don't even write notes down or tell customers that hey sorry we can't get internet to you it comes in on the phone line through their phone line I can get their phone but I can't get their internet what kind of bullshit is that 7 days I have said here for nothing they don't show up they don't call and say they're not going to make it they don't do nothing they take the phone call set you up a day to be there and then you're screwed because they're not going to show up try to tell me that everybody around me that has internet is Grandpal in and they are not taking new customers what kind of company does not want new customers stupid motherfukers that's why I'm trying to company I have wasted my time my money and everything else waiting on these idiots inconsiderate sons of bitches stupid moron assholes I make more in one day Denise has holes make a week and they waste my time what a bunch of useless moronic dumbasses I believe this company that works for Windstream in the Ohio Valley or nothing but monkeys with thumbs because they don't know how to take notes or anything else their mothers should have swallowed them bunch of assholes

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Me - 50 d 13 h ago

0

This company sucks. I run a business and the phone goes out about once a week and they always drag their ass getting around to fixing it. Will be switching to Spectrum ASAP. Really, the Attorney Generals of every state they do business in such light Windstream up or perhaps a class action lawsuit is in order.

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Anonymous - 67 d 12 h ago

Terrible Company who doesn't care about anything but money. We have been reliable service for over two months. It isn't just one house or even a couple of houses, we are talking about around 100 customers in our area. I have called repeatedly with no help. Customer Service is rude and very unhelpful. I have been told multiple times that a area service manager will call me, never have received a call. We can't even call 911!!!!! I have asked who exactly it is in this company I need to talk to to get this issue resolved, nothing. I get hung up on by Customer Service. I have informed them I will not be paying the bill for this month and really should be credited for at least two months or more depending on when and if it ever gets fixed, only to be threatened with late fees, or even worse (LOL) they will suspend my service. IDIOTS I DON'T HAVE ANY SERVICE! I am really at my wits end about what to do next. I have considered speaking with an attorney to see if I have any recourse in that manner. If someone ever does a class action suit, COUNT ME IN. Bad part is because of where I live, I don't have any other options. But I will keep calling, writing, emailing, chatting, anything it takes, I will get my service returned.

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J Hope - 52 d 16 h ago

0

Now they own Earthlink and that service now stinks. One fellow named William talked over me and told me the company gets hacked because we are paying for it and it is therefore more secure!! He said no one would bother you if you had Google since it is free.

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Don - 66 d 7 h ago

0

Never do business with this Company !

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Cathy Baldani - 67 d 12 h ago

0

I seriously doubt that anyone actually reads these reviews, but just in case, I have a few words for whoever gives a shit. Let me preface that by saying, when I am done writing this review, I will get on the BBB website and send them a review on Windstream. And believe you me, it will not be pretty!! I have had the worst service since I signed up a few months ago. On Sept 16th (a Sunday) my internet went down for the 5th, I repeat FIFTH time, shortly after 10 p.m. I called windstream and the very personable automated system said my hold time would be greater than 20 minutes. Really???? You're really that busy at 10 o'clock at night on a Sunday???? That's a load of bull. And regardless, a greater than 20 minute wait time is ABSOLUTELY UNPROFESSIONAL, UNACCEPTABLE, AND DOES NOT IMPLY ANY CONCERN FOR ANY LEVEL OF QUALITY CUSTOMER SERVICE!!!! I hung up and remembered if I unplugged my modem for 2 minutes it may restore my service. I did and it worked again. On the morning of Sept 17th, around 8 a.m., my service went down for the 6th time. I called and eventually spoke to someone who tried to direct me as to what to do on my end to get the internet back up. I told her I had already unplugged my modem for 2 minutes and that didn't work, but she told me to do it again. So I did and when that wasn't successful, she said she would have to send a technician out, but the soonest would be on the 24th!!!!! Really????? I told the rep, since I would be without service for a week, I would not pay for that week. She told me that when my service was restored, I would have to call back and speak with billing if I wanted my bill adjusted. Really????? On Sept 20th, I called Spectrum, found out I could have service by the 22nd, and my bill would be the same as windstream. On the 21st, I called windstream ro cancel my service, spoke with 3 people (having to explain why to each one), and told each one I would not pay for service I didnt have thru no fault of my own. I was set up on autopsy and the amount scheduled to come out of my bank account, would be deducted on Sept 24th. Each person offered to "see" what they could do to get a technician out sooner. Now why did they have this power, but the rep I spoke with on the 17th did not??? I told them it was too late cuz I already set up service with spectrum. The last person I spoke with was Jessica and she was very nice, helpful, and apologetic. And i could tell she was NOT READING FROM A SCRIPT when she said she was sorry for the trouble I'd had. She said that my autopay would be cancelled immediately, my bill would be prorated back to the 16th, and I should wait until I got the updated bill to pay. I finally got the bill today, Oct 9th, and not only did it say "past due," but I was billed for the full month of Sept!!!!! Really????? You're honestly going to report me to the credit bureau and try to steal from me by charging me for a full month when I had internet for only 16 days (my billing cycle was the 1st thru the 30th)????? So I called. Initial automated message had NO option for simply talking to a customer service rep. That in itself is UNACCEPTABLE!!! On the phone over 26 minutes. Spoke with 4 different people, having to explain my problem to each, and having each of them tell me I would have to be transferred cuz they couldn't help me. When the 3rd person told me this I told her I had already been on the phone almost 20 minutes and that she was the 3rd person I had explained my problem to. I told her I did not want to be put on hold. She assured me that she would not make me wait for someone to help me, but I did in fact have to listen to windstream tell me I was very important to them and that I may have the opportunity to take a brief survey after my call, etc, etc. Finally spoke to representative #4 who after hearing my problem, said he would have to transfer me to a department I had ALREADY SPOKE WITH. I told him 3 times that I had already spoke with them and they had transferred me to someone else, yet he insisted I had to be transferred to them to get the problem solved. You cannot tell me that when 4 representatives speak to an unhappy and angry customer, that they cannot just get a supervisor on the phone right away. Unless of course the supervisor stepped out for a smoke. I told him I would not stay on hold for more than 60 seconds but he didn't give a damn!! After 1 minute of being on hold, I hung up. Hence, why I am here writing this. And if by some stroke of luck someone actually reads this, let me reiterate that this information IS going to the BBB. And until someone in some position of authority calls ME (of course I may have to put them on hold while I step outside to smoke) you won't see a dime out of me! And if you think I'm some idiot who's just blowing smoke out my butt, think again. Go ahead and turn me over to collections or do whatever you people do to thousands and thousands of customers. It will get you about as far as my phone call to windstream got me today. And if anyone does happen to call me, DO NOT ask me how I'm doing, cuz I know you don't give a shit and it's really none of your concern--do not try to play nice in any way. And DO NOT ask me for my account number, the phone number associated with my account, the last four digits of my social, or for any other info you need for "security purposes " or to locate my account. If you can read, then figure it out from my name. If your worthless representatives did their job properly and honestly, everything I've dealt with would be documented in your system. Oh wait, I forgot they don't put all the info in the system. If they did then the bill I received today would not have said "past due" and would have been prorated. Have a nice day

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Elizabeth R. Mabrey - 73 d 14 h ago

2

During Hurricane Florence a neighbor's tree fell on a powerline. the pole in our yard for the power and our Windstream connection jolted, tearing the line to the house down. We've had multiple calls to have the lines reattached. The most recent call resulted in an appointment for a DISH tech just coming to the house to repair our problem.. When he saw the problem he said he had never repaired anything for Windstream and didn't have the necessary equiptment. to do so. HELP!

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Anonymous - 82 d 17 h ago

0

The customer service is HORRIBLE ! We have had no Internet service for over a week now and was told 3 different times a tech would be here at the house to work on the issue and no show 3 different times and no.phone calls to say I won't be there...I am so over this !!!!

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Dinah - 85 d 18 h ago

0

Horrible service, I call daily about phone and internet out for over a week

and get outsourced workers who I can not even begin to understand let alone

go through my problem every time I call. Ridiculous.

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Jen Foley - 90 d 13 h ago

1

I've had Windstream internet since July. It has never worked right I'm paying 90$ for very poor or no service. Unbelievable! Then the tech thought it would be ok to keep my phone number and text me # weeks after him being here to ask if he could come over and hang out! Unacceptable

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Finally - 92 d 19 h ago

0

Customer service answered after a half an hour. Don't call before 8 or after 5 Eastern. They won't answer . Please hire more help

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Phillip - 92 d 19 h ago

0

As you can tell from all of the other reviews, this company is terrible. The slap on the wrist for their corrupt activity had no effect whatsoever. Have been on the phone for over an hour. Most of the phone numbers don't work. If you are not happy, they could care less. Go with a local bank or credit union. These big banks are terrible.

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