We have been a Windstream customer for over 20 years off and on. I called Windstream today to cancel our phone service and only keep the internet but it would only decrease our bill $5 per month. Plus we only have 3 Mb/s at our location and actually only get around 1.9 Mb/s and sometimes lower than that. We have been told by a technician that the fiber optic line is already in our area but it not connected to the hub. We have several people in our community that currently have Windstream and have the same issues. Please respond as to why the fiber optic line is in our area but not connected....even the technician did not have the answer.
I've been a Windstream customer for 20 years and for the most part they have been ok. But now both my phone and internet have been out since 8/8/17 and they say they can't come out until 8/22/17 to make repairs. That is unacceptable. On top of that, I have a medical condition that makes it critical that I have a dependable means of communication and my cell service is not dependable. I made them aware of this and supposedly that will cut down on their response time but I have seen or heard Nothing to indicate that is or has happened. They should have a system that would address emergency situations such as this but the impression I get is that they couldn't care less.
Reading over the posts here makes me wonder if anyone in the Corporate Offices at Windstream even reads the discontence Windstream customers are experiencing or even cares if they do. My experience has been horrific!
The building department was double billing me for months! I finally got that straightened out and reached a $600+ Credit. The last credit I received was for $59+ change in April. I pay my bills in Bill Pay attached to my bank checking account. MY ON LINE PAYMENTS TO WINDSTREAM ARE BEING RETURNED from your company !!! My service was disconnected for nonpayment and I had to make a telephone payment of
$206.14 to have my service reconnected. To add insult to injury the Windstream customer service representive talked down to me like I was imbecile. It was not very well received by someone with an IQ of 124 and a Masters Degree. I live in a rural area and my service is sketchy at best. Other than siting out frustration with this I'm ompetent company is there nothing we can jointly do??
I hate that I have had no response to my email. I sent a complaint to (hidden). Apparently they don't because they have not responded. Sent an email to the contact us email with no response. My complaint is that the internet service in LaFayette GA is terrible. It is also way over priced for the service we do get. I wish there was some way we could get better and more affordable service. Please help.
What a chicken shit way to announce the dividend cut. Drag it out after the poor performance announcement.
Why would anyone have faith in the current management clowns
The worst experience I have had with an IP in 25 years. I canceted my cable and phone and will diligently find an option to my dsl starting tomorrow. Total disaster. Never will use them again .
I was mailed a Windstream Modem and received it on July 19, 2017. By the time we could install it, customer service was closed for the day. So we had to wait till Monday to find out if they had connected it. To date (08/01/2017) I have been on the phone with Windstream customer service, technical support you name it. I have not had steady internet to date. Yesterday I received a knock at the door, he said he was from Windstream but did not have any identification and was in a pick up truck. I changed the modem said I didn't have to send the one I had back because this was just a modem that he had laying around in the back of his truck. Still don't have internet. More calls. More calls. Today I was told that a supervisor could not speak with me, they would call me back. What a plow. This is the 6th time now that I have been told they would call me back and I have never NEVER received one call back. When I had brief connection, the software interface dumped over 247 lines of commands and lines like NO NUP $1$2/Hull Self destruct. I am still on the phone and getting the run around. Now they are telling me the tech was there this morning and it is working - how - yesterday - Anyone can call me to get more information at (hidden)
they ran a hard hit on my credit when I signed up without telling me. I specifically asked if they would run a hard hit or soft hit and they said they do not check credit. On top of that they somehow manage to run it twice on the same day. now there are 2 hard hits on my equifax report. Equifax said they cannot do anything and Windstream needs to submit a form to remove one of the hits. Windstream tells me they cannot do anything and I need to speak to Equifax....FML..
I HAVE BEEN TRYING TO GET A CALL BACK FROM A LOCAL AREA MANAGER FOR A WEEK NOW. I HAVE CALLED WINDSTREAM 5 TIMES IN 4 DAYS TO GET ANSWER AND A CALL. I CANCELLED WINDSTREAM DUE TO THE POOR SERVICE IN MY HOUSE AND THEM STATING THERE WAS NOTHING I COULD DO EXCEPT PURCHASE A WIFI EXTENDER. I CANCELLED THE LINE BURIAL AND MY SERVICE COMPLETELY -- A WEEK LATER , SOMEONE CAME OUT AND BURIED THE PHONE LINE AND DAMAGED MY BRAND NEW SOD YARD! I HAVE BEEN TRYING TO FILE A DAMAGE CLAIM FOR A WEEK CONSIDERING NO ONE HAD AUTHORIZATION TO BE ON MY PROPERTY, LET ALONE DIG UP MY YARD! THIS IS UNACCEPTABLE. APPARENTLY EMAILS HAVE BEEN SENT AND CALLS HAVE BEEN MADE ON THEIR PART TO THE LOCAL AREA MANAGER BUT I FIND THAT EXTREMELY HARD TO BELIEVE! I KEEP GETTING THE RUN AROUND ABOUT HOW ALL MANAGERS ARE IN A MEETING EVERY TIME I CALL - HOW CONVENIENT! I NEED ANSWERS AND A CALL BACK NOW!
Windstream is HORRIBLE! EVIL!
DO NOT USE THIS COMPANY!!!
Have had nothing but problems from day-1 as a customer !
My internet went out on 7/4/17. Was told on 7/5 it would be 7/28 before a tech could come check the line outside hse.
UNBELIEVEABLE! Have been with this company since 1995 as Alltel which changed to windstream. Dial-up was
faster and better service! Windstream is a JOKE! They are taking advantage of their customers! How can you people sleep at night ?! You take advantage of your customers and make your employees look like FOOLS. And YOU CORPORATE PEOPLE ARE GOING TO ROT IN HELL! YOU ARE EVIL! DO YOU NOT CARE ABOUT THESE RATINGS AND THESE COMMENTS! GET SOMEONE WHO KNOWS HOW TO RUN A BUSINESS! GET SOME HELP! I will not be wasting any more of my money on this company !
This corporation has the ABSOLUTE WORSE CUSTOMER SERVICE!!!!! Do not waste your money on this corporation. I have been trying to have a bee hive removed from the Windstream box in the yard. The have not responded to any of our calls for the last five days. Not only do we not have any cable or internet service the most pressing issue is our daughter. She is allergic to bees. What is wrong with this company. Please don't waste your money on an organization which only cares about money and not customers!
THIS IS THE WORST COMPANY !!!!! RUN AWAY AS FAST AS YOU CAN. GO TO COMCAST , THEIR CUSTOMER SERVICE IS GREAT.
I have been trying to get my phone repaired for 2 months with no results. It is so noisy I can't use it. They have been out several times but tell me they can't fix it ,that i need a new line coming to my house and they are not putting in any now. I am ready to have it taken out. What is wrong with your repair service?
I would like to really know what is wrong with Windstream customer service? They really don't know what they are doing at all do they? and over the years they are getting worst, better yet they don't care, these people will tell you anything, no matter how ridiculous it is. I call Windstream on an average of every month to straighten out mistakes on my bill, and they never ever seem to get it right. Not to mention it doesn't matter how many people you talk to at Windstream, you will always get a different answer from all. I have been a Windstream customer for more than ten years, not because it's such a great company or anything like that, but they are the only company providing services in this rural area in which I live, sometimes I wonder if it's better to do without. Apparently Windstream is one of those companies that don't really care about their customers, but only what they can get out of them. I'm thinking maybe they should sell out to the North Koreans, they are only hurting us. However in all fairness, I don't really have a complaint with their telephone service, such as it is; the rest of the companies functions sucks. Please AT&T buy out Windstream Please! and hurry! After 10 plus years with Windstream I will run to AT&T.
** TERRIBLE CUSTOMER SERVICE **
This is an email I sent hoping it will get resolved!!! Ridiculous!!!!
I was a customer with windstream for 3+ years, I co-owned a small business and when I left to start my own business In January2017 I did a change of ownership on the account. I was assured by several employees at windstream that my name and bank account info was taken off of the windstream account.
Now, in May windstream took out an unauthorized ACH payment from my checking for 92.00 towards the account that I am no longer on. I called windstream customer service and after being redirected to several people (was on the phone for over an hour) I was transferred to a rep named Latisha that informed me that someone at windstream had made a mistake and instead of removing my bank account info they set me up on ACH payments, not sure how someone makes that mistake but ok. So, I had asked them to refund my account and once again confirmed with her that my checking account info would be removed. She advised me that I needed to send her a statement from my bank showing that the payment has cleared so they could reverse the payment. So, I did that called back and was once again redirected and disconnected over and over. Another 1 hour phone call. I spoke to a rep named Amy and emailed and faxed my bank statement to her showing that the payment had cleared. She called me back and said they cannot refund the UNAUTHORIZED ACH payment because it had now been too long. I advised her that I needed to talk to someone else, she said no one there could help me She transferred me to a "manager" I left a voicemail and have not heard back since.
So, I disputed the payment with my bank and am now waiting to hear back. I will have to close my bank account and re-open a new one to assure that they do not take any future payments out for the windstream account that I no longer have. I simply want the money refunded to my account. I do not understand how this can happen, something definitely needs to be done here.
Sent from my iPhone
In a month's time I have called NUMEROUS times regarding a live line that was dug during construction of our driveway. On each call I was promised someone would be in touch. In a month NO ONE has returned my call,......not EVEN the corporate office to check on the status after finally complaining to them!!!!! Of course we needed Windstream to come take care of the line in order to continue our driveway. If the line would have been cut, many customers would have to be without cable...I even mentioned this at each of my calls......... if the line gets cut, Windstream's job would be a lot worse FOR a MONTH, we had been unable to work on our driveway. My husband did the job of Winstream to work around this line (which took the job twice the time not to mention a lot of work). I'm thinking since Windstream has no competition in this area, they just don't care. I'm amazed at the customer service for a company this large. In reading all of the past reviews, I'm noticing they went unanswered. I'm guessing this page is just to blow off steam????? Or does have Windstream have so many complaints, they can't acknowledge them all.... I'm guessing the latter. I'll be looking at getting DISH once we need cable.
For the past 15 years my satisfaction rating with Windstream was excellent. For the past few weeks, after being promised that you would drop one of the two numbers that I had and maintain the other one, I've decided to reach out to Cooperate to resolve my situation which Windsteam created. It is a matter of record that day after day I am promised that the situation would be resolved that day or the day following. It never is resolved. I call again and again. Each time I am promised that the situation will be resolved. It never is. I would not like to leave Windstream since I have been very happy until the first part of this month of Feb 2017. I know that you may not care if I got to AT&T or some other company, but I may be forced too if there is not a resolution soon.
I can't wait for AT&T to get into my area, will leave Windstream after 17 years
My line to windstream was cut due new construction next door to me. Sub contractors said they would fix line, suppose to work after that. Internet worked, but no phone service. Sept. 28, 2016..New cable laid , not buried, Phone service restored on Sept. 30. 2017. Someone here to bury cable/internet line on Dec. 5, 2016.
My Irrigation line was cut by sub contractor. Pulled pipe about 2 feet from junction box, also about 6 feet from that point a piece of pipe has disappeared???? The remaining pipe has a slice cut into the pipe, from that spot the pipe is missing.
Have been trying to get windstream to fix irrigation system since April 17, 2017. After many calls have been getting the run around from customer service. Promise to call back next day, 4 days later no response, CUSTOMER SERVICE STINKS.. I've been a customer for 17-18 years, U would think they would treat me better...........
Windstream has the worst customer service, I have had to deal with. When I had the internet activated, I was quoted a price of 108.00 to be auto pay 3/8. Get an email stating that it would be 134.00 auto pay now is 4/8. Called questioned abt amount increase. Taxes, fees, federal, state, modem, protection. Well, during all this internet/phone DOES NOT WORK. Took 217.00 dollars out of my acct after canceling acct. To have internet fixed inside or outside my home I would have to purchase maintenance pkg, no way. Thought windstream would save me a little money switched from Dish, cost me more for internet phone that doesn't work.. It never worked but still took my money for services not available.
I am a small business who has paid for internet and phone service with Windstream for 15 years. The bill was always paid on time, because I had it withdrawn from my checking account every month.
On March 2, my phone was accidentally disconnected while they were disconnecting my internet, which I asked them to do so I could actually get some working internet from another company.
This started 20 days of calling, waiting, going thru the auto-answer, giving my name, my account number, my phone number, and my company name countless times.
I talked to Flora, Mary, John, Roberto, Vernon, Lee, Savannah, Darrell, Sherry, Derek, Dequanah, Harry, Reginald, Mike, Taylor, Kim, Crysta, Fallon, andother Mike, and Mark -- before I finally said "STOP! I can't take the incompetence anymore." Told them to leave it alone, and I got a new phone number for my BUSINESS after 15 years, from another company.
I have never seen anything so unorganized, people less empowered, customer service so lacking in empathy, and a business so disheveled as this. I've been working for 50 years. This tops it all. I would love to talk to SARAH DAY, who is supposedly the small business customer care person. Wonder if she has any idea what her "team" is doing to their "valued customers."
I have had a noise problem on my Windstream phone for months, and they have worked on it several times. . I thought I had a an app. today Monday April 3. I called to get a time the tech would be here. I got a tech support in Canada, and he would not transfer me back to the states. I hung up, and called Windstream Headquarters, and spoke to an employee named Tiffany she told me my app. was on Wednesday not Monday. She also told me that Windstream doesn't have any techs in Canada. So I call 1-(hidden), and got a tech in Canada for the second time, and he wanted to help me with my problem. I call Windstream Headquarters again, and ask for Tiffany, and I told her I had called 1-(hidden), and she insisted that Windstream doesn't have techs outside the U.S. I looked my phone display, and it showed I was dialing 1-(hidden). So she just called me a liar. I am considering moving my service.
Today my internet speed is 0.3 Mbps I pay $34.95 a month for this service. I will be mailing a letter to the board of directors each day with my internet speed for that day .
4395 Anneta Rd
Leitchfield KY 42754