I mostly agree with all negative comments. Always something here in the North Ga Mtns - awful. Well after repeated refurbished modems - every few months - we had a young man come out and actually found the problem - it took time but he was amazing. Found the wire problem in the box by the house! I know he reports un to the office in Blairsville Ga and am trying to find his manager for cudos. Great job
The absolute worse but they claim to have great customer service very poor customer service. After being told 1 thing by not only 1 representative but 2 representatives they still won't accomadate me for their wrong doing. To even have a supervisor look into my account and see where I was given the wrong information and they still not accommodate me makes it event worse. I wish like hell it was more internet providers in my area because this is just rediculous. I think it's so crazy how they can be behind the computer screen suppose to be giving you the correct Information which is there job I can look at the screen and see what they can see and then they still end up giving you the wrong information. They sit up there and ask you all this information to get into your account and still give you the wrong information. Not only once but twice they gave me the wrong information but it's nothing they can do about it so much for great fucking customer service that's a bunch of bullshit. I can't see how I see all these complaints and they are still up and running as a company. Something should have been done there are complaints on here as well as the official business page Windstream suck!!
they dont deserve even one star. the worse service ever. HORRIBLE!!!!!!!!!!!!!!!!!!!!!
The repair people will tell you anything to get off the phone with you and them you find out they have not done what the told you they would. After telling 5 people the same thing and on hold for 30 minutes. DONT GET WINDSTREAM...........
They need to be reported to the Better Business Bureau.
terrible service dont get windstream if you have any other choice.
Granted my issue isn't fully resolved, I contacted Windstream's Corporate Escalation's Department back with the intention of disconnecting my service however, I received a young lady by the name of Kelly who's spirit was different and very helpful! She listened to me, understood my concerns, apologized and escalated my concerns, provided me with her contact number and offered to follow-up with me in the morning; very soothing....thank you Kelly!
Please note my rating is in regards to Kelly not the organization!
Windstream is the worst organization on the planet!!!! They make it easy to pay your bill however, it is challenging to get any assistance even on the corporate escalations level! The Customer Service Representatives are extremely dishonest, disrespectful and inconsiderate to the customer; Joelle, Melissa and Alexia to name a few that I have spoken with just today. I work from home and my internet stopped working on Monday and getting the issue resolved has been emotionally draining.
Providing great Customer Service is just not a thing with many organization anymore; I would rather pay more more to be appreciated.
I have been with them for 8 years and it's been horrible service almost every week. I was paying for 6 Meg and only getting 2 for almost 4 years. Finally, when I told them I was going with another company, they offered to upgrade me to 25 for the same price...imagine that. Now, we have another company that just ran fiber in our neighborhood and ALL of us are going with them. We pay roughly $70 a month for 25 Meg and this other company offers 300 Meg for the same price. Very easy choice. I hope this Windstream falls flat on their faces and files for bankruptcy!!! Horrible service and even worse customer service!!!
Wow! HORRIBLE SERVICE!
Been out of internet service for eight days and after hours and hours of Tec support and work orders that were closed and actual teck support on sight leaving only to close work orders I am still no closer to having my internet restored. Is any body at your company smart enough to restore my internet.
I placed an order for a second router and a 2nd phone number added to an existing line. Waited twelve days and took off work for the entire day to make sure I could meet with the guy (Brandon in Live Oak, FL) because I have a tree down in my main driveway but I have a second drive way he could have taken. I called twice to Windstream in the last four days to ensure that he called me so I could lead him through. Waited from 8am - 3pm no phone call. I decided to call Windstream to see if he had showed. Sure enough Brandon had been there. He did not call and wrote down on the ticket that he has serviced the internet. Spent an hour on the phone with four representatives. Finally, they assured me that he would be back out there today after speaking to the supervisor. I wouldn't be available the rest of the week so today was imperative. A man named Ben called to make sure what was needed and said Brandon would be on his way. From 4pm - 7pm Brandon finally calls me to tell me that he is tired and has one more customer to handle for the day and will not be able to make it out. At this point I am livid. I scheduled off work this day. I will not be available during normal office hours for the next two weeks to meet with him. He refused to give me his last name or a direct number to his supervisor. This is unacceptable. I want this taken care of immediately.
My landline phone has been down on an off for 2 weeks no internet! I would not buy a windstream service! Going to someone any one else!
Hello, I have been a customer as well for many years. During the last year, this area has had substantial residential as well as business growth. This area is a big military area as well.
In May and June we starters having issues almost everyday. We finally got a service rep to put in a new wifi box; after seal days of my pc shutting down and unable to watch tv; I called back. Rep came and the problem was at the junction box. The Windstream workers left a wire entending across our yard and after a week, and outside company came and placed it underground. Unfortunately, our drive now has a broken chip ready to fall off the rather new drive. We will get a discount for 6 days. I think we should get a few month as it was at a minimum: I just didn't call call every day and was told it had to be a ticketed item. I am a caregiver of a 100% total and perm disabled vet and live on a tight budget. I usually don't complain; but Windstream you could have done better.
Absolutely horrible customer service!!!!! Last month, a corporate tech person put in an order to upgrade my internet speed to 50mb FOR FREE. The local tech came out, installed the necessary equipment and was then told by his central office that 50 mb is not available in our area and, when it is, I will have to pay more for the extra speed. Now, today, they have double-billed my DISH service and will not take it off the bill. They say I have to pay it this month and get a credit next month or it will trigger a past due balance with late fees and will hit my credit record. I have not had a late payment to this company in 21 years! I have reported this company to our state Public Service Commission. We have no other service in this rural area and I can't contact DISH to get separate service as they send me back to WS each time I call the DISH number. This is outrageous! The fact that every comment on here is a serious complaint and they are still horrible ought to tell someone that this company needs to be investigated.
I tried to call the corporate phone number listed above and it brought me right back to who I have to deal with all the time. The T3200 modems that they charge $10 a month to rent are extremely unreliable. I am on my fourth one, my neighbor is on his third. Each time I call I go through the same routine which is a waste of time. My latest problem took Windstream 3 weeks show up. Later the same day, same problem. The modem craps out after it's on for awhile. Their day will come.
This is the worst company I ever had any dealings with I have had Bathroom movement's go faster then any of these people I would highly recommend to anyone to find a new provider if possible and if we all can get together and do this then maybe we can get a new company in and put windstream out. I would rate this company (0) out of five stars
Worst customer service ever spent over an hour trying to get in touch with a LIVE person, kept bouncing from automation to automation.. Service is really bad, no place way to switch to another carrier in this area.
They do NOT handle or care about customers
Worst company ever!!! I've been dealing with customer service for over a week trying to get internet for my house. I've called over 4 times all ending in being told someone will contact me 'soon'. Their final conclusion was it'll be 3 to 4 weeks before I can get any service. I just gotta say switch to AT&T if you can. I literally had a 15min phone call and established service and I'll have internet by Monday (2 business days)
Windstream is hands down the worst service provider in our entire area! I have currently been without internet service going on day 3. I was told it would be fixed yesterday now I'm told it will be Sunday. Any provider who allows their customers to go without internet for multiple days shouldn't be running a business. I've called multiple times, I was told today (Saturday) that the supervisors were in a meeting. No one even had enough care to speak to me.
I canceled my service back in November 2017. I just got a notice that I owed a bunch of money and went and checked my bank account to see that Windstream had still been automatically withdrawing payments. I have since since November 2017 with been with another internet provider because Windstream could not get a technician out to my house to set up my service because a contractor had to splice wires so that a technician can set up my service. They could not get a contractor out so could not give me a time frame on when a technician could set up my internet. So I called and cancelled my service with Windstream and the employee obviously didn't know how to do her job so my service was never turned off. So for months now I have been paying for two internet providers and Windstream could only blame me and say that I had been receiving bills and I should have noticed within 30 days then they could have done something. I told them to look back in my account to see that a technician never came to my house and that's why I canceled my service. They asked me if I had a confirmation number I said how am I supposed to have that since November of 2017? All they did was placed blame on me and would not give me a damn penny back. I told them to look back in the account they said they could not because they can't see anything past 30 days but they could see that there was a hold because a technician could not come out. I said that shows you right there that my service was never set up. This company is a scam and I hope it goes under-handed garbage they do to customers. Seems like this company is eeking by by stealing money from their customers. I was no longer under any contract or obligation to Windstream so they told me my service could be turned off without any payments and so I turned it off. This company is the worst and I hope that people read all of these reviews all customer service could tell me was that they could turn my service off and settle a bill because I had recieved a new debit card and didn't pay for 2 months. I will never recommend this company not even to my worst enemy. I hope it goes under and take their crappy employees with them.
OMG!!! ABSOLUTELY THE WORST COMPANY IN THE WORLD!!! I've taken off 5 times to get my phone and internet installed loosing money on my job and service SNOT INSTALLED!!! All they do is lie!!!!!!!! Held hostage b/c only company that services the area. JUST PLAIN AWFUL!!!!
I agree. They were installing a line for a neighbor, but went through my yard. No one even told me what they were doing. Left the cable and flags there over a week, preventing me from mowing. When I called, I was passed from one department to another to find someone that could tell me anything. Someone dropped by and said they would come out on a certain day, which came and went. Eventually someone came while I was gone and left a raised mound of dirt, but left the flag markers. I called and talked to someone and basically was told she couldn't transfer me to anyone but for me to pick up the flags myself. I am amost 80 years old and hard to stoop down. It is not my responsibility to clean up their mess. Their service is horrible, their internet is slow and when you call, you have to go through an act of Congress to get anyone. Their customer service is horrible and no one knows anything. They are too cheap to hire people directly and contract people so they do not have to pay benefits. Ridiculous.
I have been with Windstream for a very short time (6 months) and have experienced the absolutely worst customer service in the world. I keep putting service tickets in for repair and the local Somerset Dispatch keeps closing the tickets and not even calling me. I keep calling and they keep giving me a new service date and then they close that without even calling. No one seems to be able to take care of anything other than telling me they have escalated concerns and someone will be getting back in touch with me. Of which they never do. They have confirmed my contact information but continue to tell me they tried to reach me and they can't find my house. I told them I could guarantee the GEO system did not move my house.
I have been a Windstream customer for over a year and unfortunately for me, I don't have an option to change to change to another provider. They are the only servicer in the complex in which I live. I am held hostage because it's their terrible company or nothing. I have been without internet for 3 days. They sent a technician out to fix my issue. He was here 40 minutes or so "supposedly fixing" the problem. He changed the modem/router and that worked for about 4 hours. Then the internet went down again. I spent an hour and 20 minutes with with tech support and holding for a supposed supervisor. When this individual came on the line he promised an escalation for the same day. I work from home but was unable to continue working from home. I had to go to te local Starbucks to finish working. It is 7:55 and no technician showed up. This company is awful. I just got off the phone with tech support once again, and they stated there is no record of any conversation with a supervisor. The manager on duty said she could do nothing for me other than get someone out here on Wednesday. This is how these people treat their customers. If I had an option I would drop these jokers. It's not like they're providing awesome internet. They are DSL for goodness sake. What a disappointment. I will post this through all social media and make sure everyone in my complex hears about the awful service they provide.
I could easily say ditto to all comments below, but I will address one thing. Any corporation that conducts business like Windstream should be shut down, All call are diverted to electronic mail or if your lucky you may speak to someone in Manila, or Canada or lord knows where, then you cannot understand them, the end results at best place you on some fictitious list for repairs.
To Mr Gardner,
I as well as most customers find your company full of despicable unethical lying people, but we all know it starts from the top and like all good solders they follow your lead.. The old saying still holds true, if the the stockholders were serious about customer satifaction they would cut off the head of the snake,, that being you...
My mother has been without her phone for two weeks now, she is 80 years old,Windstream stream that covers Bethlehem,Ga., keeps telling her they are going to send someone out, this has happened 3 times now and no one shows up, they say they do and find nothing wrong, no one has showed up, she has stayed home all three times waiting, this needs to get fixed, this post is going on ever social media page I can put it on to let everyone know how bad Windstream is, there are 4 other customers who are also having this problem and getting the same stories,