Had thought about writing a certified letter to Mr. Jeff Gardner about an issue I'm currently having with Windstream and came across this site. It's obvious that a certified letter would be a waste of time and money, as Windstream would probably throw the letter in the trash without ever reading it. I have had two service appts. canceled without any explanation or even the courtesy of a telephone call. After waiting all day for the first appt., I called to see what the status was - at 7:00 PM. That's when I was informed that the appt. was canceled. The customer service rep. couldn't give me any information on why the appt. was canceled, so she rescheduled it for today (a week later) indicating that today was the first day available. Again, today no one showed up for the appt. Called customer service and indeed, was told the appt. was canceled - without any explanation why. I spoke with a supervisor, Josh, who gave me a song and dance that the appt. should never have been made - and that the upgrade request "had to go to engineering" before anything could be done. I was pretty mad, given the fact that I had already spent two whole days waiting for Windstream to show up - but of course they never did (and no one ever called to tell me they weren't showing up). I reminded Josh, the supervisor, that Windstream is not the only cable/phone company in our area and that I did have options. His response was, "ok". Guess they don't care one way or the other. I would never have bothered asking for the upgrade in the first place but they have been notifying me for several months (on my bill) that I was entitled to a free upgrade on the internet speed. This company is an absolute joke. I spend way too much money with them to be treated like this.
What a company. I've waited on 6 different occasions for a tec to come out to fix internet. Every time no show I've thrown away over 1k in taking off of work for broken promises from customer service. Not including my 10 plus hours on the phone. Who will ever make this right? Small claims court maybe. If someone can help me please call. (hidden). Thanks
Worst Company EVER! I have received 6400 emails since July 17th 2017. 95% of them are spam that comes to my inbox and there is nothing Windstream can do? The very best thing you can do is Sell Windstream to people who care about their customers. Your internet sucks, Customer service sucks..pretty much everything about Windstream is horrible.
The worst service but our only option! Can never get anywhere with them. We live in a very rural area next to nothing for internet service 1mb WHAT A JOKE!Calls dropped constantly. hours spent on my cell phone trying to resolve problems, STRESSED TO THE MAX!!!
I live in olive hill ky just 4 miles out of town along a state highway I've had windstream for 6 years now, I'm not satisfied with their service, all of these fiber optic upgrades they're doing but refuse to upgrade this road, people who live 10 minutes from me up the road can get 25mbps Internet speed and reliable phone and Internet service, but I'm stuck with unreliable service the fastest Internet speeds I can pull is 1 mbps my services are out alot this makes the 4th time in the last month both my phone and Internet have been out for 3-6 days at a time, I'm paying just as much as people with upgraded lines for a crappier service I would just like to know why windstream refuses to upgrade this road when it's only 4 miles from town, Noone else currently offers services here so I'm stuck with windstream I'd just like to get some answers without getting the run around every single time I call in
We had windstream as a choice. I even got a fee others to sign up with them. Now I have issues i want fixed. There is no office and no contact numbers and I refuse to talk to someone other than a person that speaks English as well as I do.
1- I gave my full mailing address multiple times to multiple people, had internet and phone set up at that address and they still CANNOT get a bill sent to it...EVER!!!
2- We signed up during a deal and they renigged during this time which leads to a lawsuit but can be fixed without one if the company does what they should.
3- Besides the incompetent employees and the misleading false advertising (for starters), the customer service is rude and disrespectful. They disregard everything a customer has to say.
Customer service leaves something to be desired...foreign accents hard to understand especially with all the background noise in their office. Equally hard for them to understand my request. Unfortunately Windstream is the only game in town. No longer have local offices to talk to someone in person. Would switch providers if I could.
You all suck ... just wanted to say it again
Windstream managers should all jump off a fucking cliff they all suck at there job as does anyone else with windstream that you talk to nice job at managing the companey Jeff your screwing the pooch real good we requested a service call the first of this month and have yet to see anybody then we get a call from a tech looking for our house 3 states away it just blows my mind how any companey could be so cluster fucked the idiots obviously never read these post
I called in March to set up an account for a new business. We requested a certain number. We were promised and told many times the number was available. on 8/22/17 I called customer care enterprise for small business, the agent assured me she updated my account with the number we requested. Tech came out later on 8/22 and connected the phone. Now we don't have the number we requested and the rep I talked to last night must had lied! So after 3 hrs agonizing pain an suffering on the phone with CS 2 hangups. I called Corp. and escalated the issue. So we shall see what happened.
We have been a Windstream customer for over 20 years off and on. I called Windstream today to cancel our phone service and only keep the internet but it would only decrease our bill $5 per month. Plus we only have 3 Mb/s at our location and actually only get around 1.9 Mb/s and sometimes lower than that. We have been told by a technician that the fiber optic line is already in our area but it not connected to the hub. We have several people in our community that currently have Windstream and have the same issues. Please respond as to why the fiber optic line is in our area but not connected....even the technician did not have the answer.
I've been a Windstream customer for 20 years and for the most part they have been ok. But now both my phone and internet have been out since 8/8/17 and they say they can't come out until 8/22/17 to make repairs. That is unacceptable. On top of that, I have a medical condition that makes it critical that I have a dependable means of communication and my cell service is not dependable. I made them aware of this and supposedly that will cut down on their response time but I have seen or heard Nothing to indicate that is or has happened. They should have a system that would address emergency situations such as this but the impression I get is that they couldn't care less.
Reading over the posts here makes me wonder if anyone in the Corporate Offices at Windstream even reads the discontence Windstream customers are experiencing or even cares if they do. My experience has been horrific!
The building department was double billing me for months! I finally got that straightened out and reached a $600+ Credit. The last credit I received was for $59+ change in April. I pay my bills in Bill Pay attached to my bank checking account. MY ON LINE PAYMENTS TO WINDSTREAM ARE BEING RETURNED from your company !!! My service was disconnected for nonpayment and I had to make a telephone payment of
$206.14 to have my service reconnected. To add insult to injury the Windstream customer service representive talked down to me like I was imbecile. It was not very well received by someone with an IQ of 124 and a Masters Degree. I live in a rural area and my service is sketchy at best. Other than siting out frustration with this I'm ompetent company is there nothing we can jointly do??
I hate that I have had no response to my email. I sent a complaint to (hidden). Apparently they don't because they have not responded. Sent an email to the contact us email with no response. My complaint is that the internet service in LaFayette GA is terrible. It is also way over priced for the service we do get. I wish there was some way we could get better and more affordable service. Please help.
What a chicken shit way to announce the dividend cut. Drag it out after the poor performance announcement.
Why would anyone have faith in the current management clowns
The worst experience I have had with an IP in 25 years. I canceted my cable and phone and will diligently find an option to my dsl starting tomorrow. Total disaster. Never will use them again .
I was mailed a Windstream Modem and received it on July 19, 2017. By the time we could install it, customer service was closed for the day. So we had to wait till Monday to find out if they had connected it. To date (08/01/2017) I have been on the phone with Windstream customer service, technical support you name it. I have not had steady internet to date. Yesterday I received a knock at the door, he said he was from Windstream but did not have any identification and was in a pick up truck. I changed the modem said I didn't have to send the one I had back because this was just a modem that he had laying around in the back of his truck. Still don't have internet. More calls. More calls. Today I was told that a supervisor could not speak with me, they would call me back. What a plow. This is the 6th time now that I have been told they would call me back and I have never NEVER received one call back. When I had brief connection, the software interface dumped over 247 lines of commands and lines like NO NUP $1$2/Hull Self destruct. I am still on the phone and getting the run around. Now they are telling me the tech was there this morning and it is working - how - yesterday - Anyone can call me to get more information at (hidden)
they ran a hard hit on my credit when I signed up without telling me. I specifically asked if they would run a hard hit or soft hit and they said they do not check credit. On top of that they somehow manage to run it twice on the same day. now there are 2 hard hits on my equifax report. Equifax said they cannot do anything and Windstream needs to submit a form to remove one of the hits. Windstream tells me they cannot do anything and I need to speak to Equifax....FML..
I HAVE BEEN TRYING TO GET A CALL BACK FROM A LOCAL AREA MANAGER FOR A WEEK NOW. I HAVE CALLED WINDSTREAM 5 TIMES IN 4 DAYS TO GET ANSWER AND A CALL. I CANCELLED WINDSTREAM DUE TO THE POOR SERVICE IN MY HOUSE AND THEM STATING THERE WAS NOTHING I COULD DO EXCEPT PURCHASE A WIFI EXTENDER. I CANCELLED THE LINE BURIAL AND MY SERVICE COMPLETELY -- A WEEK LATER , SOMEONE CAME OUT AND BURIED THE PHONE LINE AND DAMAGED MY BRAND NEW SOD YARD! I HAVE BEEN TRYING TO FILE A DAMAGE CLAIM FOR A WEEK CONSIDERING NO ONE HAD AUTHORIZATION TO BE ON MY PROPERTY, LET ALONE DIG UP MY YARD! THIS IS UNACCEPTABLE. APPARENTLY EMAILS HAVE BEEN SENT AND CALLS HAVE BEEN MADE ON THEIR PART TO THE LOCAL AREA MANAGER BUT I FIND THAT EXTREMELY HARD TO BELIEVE! I KEEP GETTING THE RUN AROUND ABOUT HOW ALL MANAGERS ARE IN A MEETING EVERY TIME I CALL - HOW CONVENIENT! I NEED ANSWERS AND A CALL BACK NOW!
Windstream is HORRIBLE! EVIL!
DO NOT USE THIS COMPANY!!!
Have had nothing but problems from day-1 as a customer !
My internet went out on 7/4/17. Was told on 7/5 it would be 7/28 before a tech could come check the line outside hse.
UNBELIEVEABLE! Have been with this company since 1995 as Alltel which changed to windstream. Dial-up was
faster and better service! Windstream is a JOKE! They are taking advantage of their customers! How can you people sleep at night ?! You take advantage of your customers and make your employees look like FOOLS. And YOU CORPORATE PEOPLE ARE GOING TO ROT IN HELL! YOU ARE EVIL! DO YOU NOT CARE ABOUT THESE RATINGS AND THESE COMMENTS! GET SOMEONE WHO KNOWS HOW TO RUN A BUSINESS! GET SOME HELP! I will not be wasting any more of my money on this company !
This corporation has the ABSOLUTE WORSE CUSTOMER SERVICE!!!!! Do not waste your money on this corporation. I have been trying to have a bee hive removed from the Windstream box in the yard. The have not responded to any of our calls for the last five days. Not only do we not have any cable or internet service the most pressing issue is our daughter. She is allergic to bees. What is wrong with this company. Please don't waste your money on an organization which only cares about money and not customers!
THIS IS THE WORST COMPANY !!!!! RUN AWAY AS FAST AS YOU CAN. GO TO COMCAST , THEIR CUSTOMER SERVICE IS GREAT.
I have been trying to get my phone repaired for 2 months with no results. It is so noisy I can't use it. They have been out several times but tell me they can't fix it ,that i need a new line coming to my house and they are not putting in any now. I am ready to have it taken out. What is wrong with your repair service?
I would like to really know what is wrong with Windstream customer service? They really don't know what they are doing at all do they? and over the years they are getting worst, better yet they don't care, these people will tell you anything, no matter how ridiculous it is. I call Windstream on an average of every month to straighten out mistakes on my bill, and they never ever seem to get it right. Not to mention it doesn't matter how many people you talk to at Windstream, you will always get a different answer from all. I have been a Windstream customer for more than ten years, not because it's such a great company or anything like that, but they are the only company providing services in this rural area in which I live, sometimes I wonder if it's better to do without. Apparently Windstream is one of those companies that don't really care about their customers, but only what they can get out of them. I'm thinking maybe they should sell out to the North Koreans, they are only hurting us. However in all fairness, I don't really have a complaint with their telephone service, such as it is; the rest of the companies functions sucks. Please AT&T buy out Windstream Please! and hurry! After 10 plus years with Windstream I will run to AT&T.
** TERRIBLE CUSTOMER SERVICE **
This is an email I sent hoping it will get resolved!!! Ridiculous!!!!
I was a customer with windstream for 3+ years, I co-owned a small business and when I left to start my own business In January2017 I did a change of ownership on the account. I was assured by several employees at windstream that my name and bank account info was taken off of the windstream account.
Now, in May windstream took out an unauthorized ACH payment from my checking for 92.00 towards the account that I am no longer on. I called windstream customer service and after being redirected to several people (was on the phone for over an hour) I was transferred to a rep named Latisha that informed me that someone at windstream had made a mistake and instead of removing my bank account info they set me up on ACH payments, not sure how someone makes that mistake but ok. So, I had asked them to refund my account and once again confirmed with her that my checking account info would be removed. She advised me that I needed to send her a statement from my bank showing that the payment has cleared so they could reverse the payment. So, I did that called back and was once again redirected and disconnected over and over. Another 1 hour phone call. I spoke to a rep named Amy and emailed and faxed my bank statement to her showing that the payment had cleared. She called me back and said they cannot refund the UNAUTHORIZED ACH payment because it had now been too long. I advised her that I needed to talk to someone else, she said no one there could help me She transferred me to a "manager" I left a voicemail and have not heard back since.
So, I disputed the payment with my bank and am now waiting to hear back. I will have to close my bank account and re-open a new one to assure that they do not take any future payments out for the windstream account that I no longer have. I simply want the money refunded to my account. I do not understand how this can happen, something definitely needs to be done here.
Sent from my iPhone