Worst service ever ! I got internet almost 3 months ago now. Every Friday sense my service started my internet would stop working for hours . I have spent over 8 hours total on the phone with customer service to get the problem fixed. I always pay my Bill early . Twice now ,once last and now once this month canceled my service saying I need i.d. verification. After my Bill was paid . Now i call in an they said they ended my service after taking my money and won't help me. Kodie Young of 718 north cottage meadville .16335
2-22-2018. Dear CEO of Windstream: Your company's customer service and repair service via telephone is seriously, seriously, seriously, broken.
This morning tried to contact repair for my home telephone lines regarding a problem....on hold for over 30 minutes and still counting. Still counting !!
You should be embarrassed for such poor response and service.
Cut some of the upper Management positions which often are unnecessary...and hire people on the frontlines to serve and keep your customers!
I requested Internet service with Windstream back in December 2017, after finding out there is no fiber optics on my street. They were going to send an engineer out to street to see how long it would take to get service and of course nothing happened. My home is now built and its February 2018 and still no service. Me and my wife work out of our house but can't without internet, so now we have a new house that is empty and living out of an apartment. How would Windstream like to pay my mortgage. I have called and talked to 4 supervisors that have told me to call them for any updates but, they won't answer their phone nor will they return any of my calls.
You are the sorriest company I have ever talked to and why should I want your crummy service anyway.
Because I needed assistance with the extremely user-unfriendly email system/format Windstream changed to with no notice whatsoever to customers, I went to the "CUSTOMER SUPPORT' section on the webpage. (You know, the one that advertises a response within 24 hours.) I requested a set of written instructions for this dreadful new email system/format on 30 January 2018. I made the same request on 31 January 2018, on 1 February 2018, on 2 February 2018, on 3 February 2018, on 4 February 2018, on 5 February 2018, on 6 February 2018, on 7 February 2018, on 8 February 2018, on 9 February 2018, on 10 February 2018, on 11 February 2018, on 12 February 2018, on 13 February 2018, on 14 February 2018, on 15 February 2018, on 16 February 2018, on 17 February 2018 , on 18 February 2018, on 19 February 2018, and on 20 February 2018, I am making that same request for written instructions again today, 21 February 2018. I do not understand why there has been no response: you obviously know my address because I certainly receive bills. And speaking of bills... It just doesn't seem right that I should pay for a service I do not receive.
I have been your phone + internet customer for 35 years. I have been without service off & on fro over 2 months. Phone ID keeps saying "line in use" & I'm paying for insurance for inside the house as well. You service has been lousy. I keep being put off & given one excuse after another & ticket numbers they give me are growing. They tell me another tech will be here tomorrow but I no longer have any faith in that at all. They claim to have fixed the trouble only to come back when it rains or in a day or two. My only way to having a phone service I can count on is to go to Spectrum which I hate to do. But then I don't have a choice as I'm disabled with COPD & on oxygen 24/7 & I have to have a reliable phone service which I do not with Windstream.
Would you please let me know if Windtream will declare a quarterly dividend for Q1 2017, what the amount will be and the record date? Thank you, RJ Wacera (hidden)).
Since January 24, 2018, my land line has refused to dial one particular number. I have had a repair ticket number that when checked says the problem will be fixed by 1/31/18. It is 2/12/18 and there is no fix in sight. This number has been programmed into my phone for over 30 years. I also cannot manually dial it. Since it's my husband's office number, it's rather annoying that I can't call from my land line at home and neither can he. I can reach it from my cell phone which is with another carrier. Every time I call Windstream, I get a person with a heavy foreign accent whom I have to ask to repeat everything. He listens to the same complaint and sends me to technical help, who do nothing to solve this problem.
HI I'm having trouble with my phone service and I have been trying to call and email the windstream here in Hobbs nm I'm not getting anywhere I was also told they were supposed to give me a credit on my bill because I had no Internet for over a week and now my bill is 224.00 i do not understand what is going on you guys have piss poor customer service I will fight this if I have too out here in Hobbs we don't have many choices for Internet but I'm not going to let you guys take money from me so remove my phone number if it can't be fixed thank you Tina Ruether phone number (hidden)
I see in the preface on this page that your customer satisfaction is rared at 1/2 star out of 5 possible. It is easy to see why if one reads the reviews posted here. My service comes out of Glenwood, Arkansas. I have both landline & DSL internet provided by Windstream. My phone # (hidden). I was one of the 1st customers in this area to connect to DSL service several years ago. At that time it was lightening fast. Now a totally different story. Let me qualify myself by saying that I am retired AT&T out of Hot Springs, Arkansas where I was a technician who worked daily on DSL systems. So I know of which I speak. My DSL is now unusable for practical use. It is usually impossible to pay bills, place orders, download photos, stream video or participate in social media. Most sites time out before they load. A couple months ago 60+ neighbors & I were without internet for 10 continuous days including a school & a U.S post office of Bonnerdale, Arkansas. Neighborhood children could not even do their homework that is often assigned with required internet study. When we call in to repair, we are told it id slow due to being on "Copper Service". Partially true but there is verified fiber cable service less than 300 feet from the rural concentrator equipment that they refuse to bury a short section of fiber cable to connect to it. The other reason is that you have oversold the capacity of DSL by trying to serve 60+ customers out of equipment with only a working capacity of about 21 DSL customers. We are paying good money monthly for service so poor that we can seldom utilize it. This is totally unexcusable & we are often advised by your reps that we should switch to satelite service thru you partner Dish Network. Some of my neighbors have chosen this route & have found the cost as well as the low internet limits to be unacceptable. In short you must update our service & provide the fast service of workable DSL that now compares to ancient dial up service. Your service now is despicable. Please respond. Bradley Massey. (hidden), 10268 Amity Road, Bonnerdale, Arkansas, (hidden).
i have not received my W2 yet as of 2/2/18. My email is (hidden) I called the W2 department at (hidden) and they said that you have not provided W2 info for them to send yet. I worked for Broadview networks in the Melville department until the end of May 2017,
please help me get my W2 so I can file my taxes,
I only have phone serv & internet service (when the internet is connected) with your company for the last 6 months.. My bill sh not be $147.00 montlhy, only $54.00 monthly per your sales rep. (less $20.00 for Apartment billing per your Ad). I have had Caller ID for years (with your lines & another provider), you disconnected this feature and I have called you for two weeks to get it back. Also, the next call that I receive @ 1:10 AM from your Company's robot system, telling me that I do not have Caller ID (wen I called @ a decent hour & held on the line for a representative, to no accord) , I will be filing a report with the Local Police Department about your 1:10 AM CALLS..
i have been waiting aweek to get phone and internet service i have been paying your company for 19 years i expect a little service and respect
good luck with that! I've been waiting for a call back for 4 weeks!. Now they are cycling the bill faster for more money.
We are forced to use them and have no recourse. No service, no credit and the bill goes up every month.
Have been paying for feaud protection and fast wifi, but not getting either one. Server gets hacked all the time. Windstream does nothing legally to stop their problems. Where is the law and why dosen't windstewam care how they treat their customers. Have reported these issues and they still do not have charges pressed even tho they know who is doing them. Get off you butts and take care of your systems better!!
My elderly mother switched from Windstream (due to ongoing issues) and the company refused to transfer her phone number for 3 entire weeks. (Windstream was NOT providing service any of that time.)
When she received her bill she was charged FULL PRICE for service for the entire time.
She called and complained and spoke to 3 different supervisors, none of whom were concerned nor willing to assist.
I was present when my mother ordered the service change: There was NO mention of the cost of keeping her number costing any money. There is no reasonable explanation for the amount of time this took. This is bad business and fraud.
Still paying for circuits that were requested to be disconnected in October 2017 at this time Windstream owes my company $60K
WOW, what a SCAM company and their support is on board with the SCAM. No Internet for 4 days and their customer service can only say sorry for the inconvenience we will send someone out. Yep in 2 weeks. Bye WindStream one of the worst performing stock of 2017 for a reason.
I have been waiting since august of 2017 for someone to come and fix my fence that wind stream service department caused. they came out and cut the wire off a limb and have yet to fix its so what do I do about that. poor poor customer service
Dear Mr. Gardner,
I am writing to you regarding a situation involving my Mother who is almost 80 and currently lives alone. My Mother has "Lifeline" and depends on a landline for emergency situations that would require this type of service and cell service is not an option for her location. I noticed she had no phone service on 1/1/2018 and called to report the problem. A ticket was generated, but I was told that no one was available until the next day to determine when the service would be restored. After much discussion regarding her medical necessity for the phone line, the message was still the same. I called today, 1/2/2018 @ 0900 to discuss the issue and explain, once again, the medical necessity. I spoke with the supervisor, Manwella, and again after much discussion, was told, she could only escalate the ticket but could not assure me, anything would done today either, but she would call me within 2 hours to give me an update after she spoke with someone from dispatch. That phone call did not happen, which meant, once again having to call, speak with a service rep and ask to speak with a supervisor, to give the same explanation AGAIN. I spoke with Lia (supervisor) this time and she seemed more willing to help and indeed did call me back to report she was still working on the problem (after 1 hr), but it had not been resolved as of that moment. So, my question to you is, why do you not have a plan in place for service technicians to be available for situations for people who rely solely on a landline. To be told, after giving the explanation of the medical necessity, that it could take up to 4 days before service could be restored, in my opinion is absolutely unacceptable. I will hold Windstream responsible for any untoward event that occurs with my Mother, related to no phone service.
Terrible undependable company. My internet has been out for 10 days. Three technicians have come out, says everything checks out and as soon as they leave the internet goes out again. Then I have to call customer no service and start all over again to schedule a technician. Have to jump thru hoops to get the ticket escalated and then the technician doesn't show up when they're supposed to. Would never recommend this company, only way they can stay in business is a monopoly on areas where there are no choices.
The supervisor named Michelle said they didn't have the Windstream corps number, that's a lie. I have a mother here with alltimeres and the phone hhas just come back on 3 days ago.the Internet has been out since the 24th of Dec. They did not check the DSL because there's no access without knocking. Please review their records and help me. Thank you.
I am a very disappointed (and long-standing) Windstream customer. For the second time in one week, I've lost dial tone (and hence internet service). When I reported the recurring problem last night (12/28/17) at 8:20 p.m., I was informed (via voicemail - never did talk to a real person) that I should be back on line by JANUARY 4th, 2018 . . . GIVE ME A BREAK! I was given a Confirmation # of 35537194. Since this was totally unacceptable, I called the Corporate Office this morning (had to go to a remote computer to get the contact information) and was directed to "Jill" (Employee I.D. No. 0170353). SHE WAS EXTREMELY COURTEOUS AND HELPFUL ensuring me that she will do all she can to get a technician back out before COB today . . . Here's hoping!
1516 Plum St.
(P. O. Box 1275)
Crossett, AR 71635
I lived in a small town out in the country and we had just been able to get highspeed internet. I call windstream and got their services. The internet was decen payed for 100mbps averaged around 25mbps. Then a windstream salesman said I could bundle my dish with my internet and save money. So I agreed the dish guy came out and reran some lines. Next thing I know I'm being charged for my dish through windstream and fish I pay windstream thinking it'll pay for the dish. WRONG!! My dish gets disconnected and I call and tell them I pay for it through windstream I was told they'll contact windstream and see what's going on. Dish calls me back and says that they can't get an answer out of anyone so they are opening an investigation. A week or two go by dish calls me back and says they're still working on it. This was in may 2017 it's now December and haven't heard anything other than final bill notices from both companies. I see inside deals going on and I smell money embezzlement.
12/14/17 still trying to get Windstream to remove line in my yard since sept.11 called several times says they will their trucks go by here daily it looks like something that would only take a few minutes to do. Just talked to tech support at corporate office in little rock ark. Transferred to a number I had already called and then called her back and no answer just some horrible music!! This Jeff Gardner needs to be be fired calls himself the CEO ! ( I can see why so many people hate Windstream ) you don't have to worry about me becoming a customer!! Read Your Ratings!!
I had disconnected my service with Windstream, paid my final bill and am still waiting for them to send a return box and shipping address label. this was November 28, 2017, and to this day have not received the return box or address to return the equipment.Every time I call they hang up on me before I say a word. I have called 8 times now.