I took my mother ring in to be size she pass 5wks ago now they have lost my ring how do they think that can be replaced We have sent off several items before and never had a issue I told Kelly that day about the ring and she promised it would be fine to send it Now not only am I grieving for my mother but now I have to deal with this stress also and all they can say is there sorry
They should pay for the ring since they lost it.
My husband bought me a wedding band with a 1.4 solitaire about 6 years ago. Long story short, it was stolen.
I went to replace it and they had the same ring but had to find the Marquise. I had specific requests. The sales person found it and I saw it and it was beautiful I looked at it closely to be sure it was as good as the one that was stolen . it had a little flaw just a speck I could see, and I looked closely. I asked the clarity again and clerk assured me it was one of the purest . I asked then for a authenticity card and she assured me it would be with the diamond. My husband picked it up when she came back from vacation and I now have it . I waited for the clerk to be working again and took the ring back. It had a imperfection almost the length of the diamond now. I am positive this is not the diamond I purchased ... and I still don't have the authenticity card or info for it .... seems Like I should get a lawyer
I bought a silver chain at the outlets in Deer Park NY. Less than a week later the clasp broke. I got rid of the receipt but offered to show the charge on my bank statement when I went to return it in Hicksville, NY. They would not accept that. Needless to say, this was my first and my last time purchasing anything from Zales.
I've been a long time customer and recently I have received horrible service, my husband bought me a wedding ring recently and the prongs started to break off, they charged me almost $400 for repairs, 3 weeks ago he bought me a pair of diamond earrings for my birthday and the diamond fell off the first time I wore them! The quality of their jewelry is cheap and their customer service is horrible. Never again!
I was totally ripped off by Zales and will never go back!!! I purchased a diamond ring and I know what size I wear! The girl measured my finger and insisted it was a half size bigger.Being more then 2 sizes up, I was charged $229 for sizing even AFTER I bought the $179 extended warranty on it. I picked the ring up and saw immediately it was too big. I wore the ring one time and a diamond fell out. Exactly one week after picking up my ring, I was back in the store to not only have the diamond replaced, but to have it sized down a half size (the size I had originally told the girl) So basically, I paid a extra $229 for sizing that was taken back down anyway!! Tried to contact corporate via email and when you click the email addy it goes nowhere! I will call first thing Monday but I am not expecting good results! Never again!!!
Corporate is no help anyway.
I agree! So frustrating
Absolutely none and when I called I opted to do a survey after my call and it didn't happen.
Corporate is no help what so ever dont even waste your time. I am going to the channel 6 news investigators for help, I am sooooo pissed
let me know i will go with you .
Sales suck never again. got a Mother's Day ring for my husband this year and two months later and still haven't had it so we returned it because it came back nasty ugly horrible looking ring for Zales quality and return the ring back and put it back on or credit card but are 20% down we put is lost Zales does not want to refund us are 20% down and management is no better..
I got ripped off by Zales. I had them resize a ring which was going to take 4 weeks. I called a couple days before and they said it was going to be two weeks. Four weeks passed and I got a brief call saying they couldn't resize my ring due to the type of diamond it was. Four weeks passes before they could notify me. I went to the store to pick up my ring and I received terrible customer service. I have never complained about a company but this was the first time I've been ripped off by a company. Hopefully Zales will lose future customers.
I have been dealing with the credit card that belongs to this company and have gotten no where with them. They have my bill totally wrong and for some reason refuses to correct it, I informed them that I am not paying a dime until they straighten it out, well NO SUCCESS. I called them once again today and they have now turned me over to another company that still cant help me and proceeded to tell me they have sold it to another company. So, I called corporate office and guess what, they cant help me either. I will now be calling channel 6 news investigators to handle this for me. I have never dealt with such bull from a big company in my lifetime. Watch your bills closely or you will be paying for things you didnt buy either. IAM DONE!!!!!!!
Took my wedding ring in on 06/14 to have a diamond replaced and was told it only take two weeks. Today is 07/05/18 one day before my anniversary and still no ring. I've called the store 3 times and Corporate office once. Went in to shop on 06/09 and the sales women asked to clean my ring, never had someone clean ring for over 20 minutes so naturally when I noticed the stone missing a few days later I thought back to the cleaning. Every time I called the store they said it's not here yet we will call you. On the day it was due to be delivered someone from the store finally called and verified my ring was not shipped back. It may be back Thurs or Friday but because of the holiday they are not sure when. Bad experience with Corbin Park :(
I purchased a charm for my son on 6/8/18 and it is now 7/2/18 and I still have not received my merchandise. I have called and of course no one can give an answer on where my merchandise is located. Customer service SUCKS and I'm very pissed off.
I'm dealing with the same issue. Bought my ring in 5/22.....was told it would be ready 6/26. Can't get any answers from the store. All they say is they are still working on it and can't tell me when it will be ready. I purchased the ring in Lafayette, La at the Acadiana Mall location. At this point I am very disappointed and aggravated. Customer service sucks!
My husband purchased a new ring for me and I must say, this will be the very last time we purchase anything from Zales. The ring was originally a size 7 (out of the case) but I needed a size 5 1/2. On January 8th I took the ring in to be sized. After a week, I was told that the particular ring that I had could not be sized down and that it would have to be custom made. Their reasoning was that there were diamonds on the side so this compromised them by just normal sizing, therefore needed to be custom made. I was told originally that it would be 6 to 9 weeks. It is now April 18th and still NO RING. I have called the store where this ring was purchased and have called the Corporate office and have gotten absolutely nowhere. I don't necessarily blame the store but it would be nice to get a straight answer from someone from Zales. All the store tells me is that the vendor is working on the ring and they wont give them a straight answer either. When I called the Corporate office and talked to them, I was told it would be available around March the 30th. Yet, more lies. This ring was purchased at the Zales in Evansville Indiana and at this point, they have lost me as a future customer.
I'm.dealing with the sane exact case right now bought the ring on March 6th here it is April 30 still no ring.
I'm dealing with the same thing
What should I do
I bought a charm for my daughter's persona bracelet which turn black I went into the store in complained the sales person asked me what did I expect because it was Sterling silver. I told him that I did not expect a charm that I paid over $60 for to turn black. It was a Georgia peach and A charm in the shape of Georgia. The salesman was rude and very unconcerned about my complaint. I am a Zales credit card holder but this will be the last time I shop there.
Not satisfied at all...I reside in East Tennessee. Dropped my rings off for cleaning. As we all know with Zales, they send jewelry out. I received my rings two weeks later and they we tarnished/yellow due to bad batch of rodium. WHAT!!! ....had they cleaned twice more and got the same result WTF!!!! My co-workers told me to go to one of the best jeweler in East Tennessee and I did. They cleaned it within hour and it looked BRAND NEW!!!
I took my mother ring in after she died to get size told Kelly I felt insecure about sending it off she promised I had nothing to worry about . And keep in mind my mother had done this before and no issues. I go to pick up the ring on June 4 and they inform me they can't find the ring . Now I am be told that is will take weeks to locate it . So not only am I grieving for the loss of my mother but her wedding ring that has been lost . What so sad about this is my mom purchased a lot from them and she would had highly recommended them. Now they have lost apart of her that can't be replaced
Once you buy, you get caught. Their fucking software doesn't work when go for return. They show lame excuses to refuse you. Even though their customer service policy on their website fake and misleading. If you lost your shipping slip and you get lost.
I AM AGREED WITH ALL THE COMMENT. I PURCHASED A RING TWO WEEK AGO AND I AM STILL WAITING FOR THE REP TO CALL ME IN RERGARDING TO MY RING. AND THE CUSTOMER SERVICE IN CROSS COUNTY YONKERS, NY IS HORRIBLE