Ring broke. After waiting the "customary three weeks, the ring was never repaired.. Lied to day after day that I called, They refused to repair, but I would get an exchange if I a bought ring double the cost of what I originally
paid. Said they would replace it. Still 2 months later NO FUCKING RING!! Horrible Horrible customer Service. Employees and managers are LIARS!!!
Got a necklace for Christmas sent from AZ to HI via husband. He included the receipt and said it could be returned if I didn't like it. He said I had 60days to return. It was within the window but was refused the ability to return. There was NO PLACE on the receipt that said it had to be returned to the same credit card that made the purchase. I live in HI and husband lives in AZ so he has credit cards that are not issued to me and visa versa. Frankly the manager of the Zales in Kapolei HI was rude suggesting the reason to do the refund back to the card that purchased it was because it could be stolen and it was for customer protection. What bull because the receipt said it was purchasead in AZ. REALLY what car would I break into that would back up the truth that I spoke to the manager. I won't recommend Zales because if that is truly the approach taken regarding returns the person doing the purchase should be informed of that one small road bump. I don't want to ship it back to AZ and the reason he chose Zales is because there is one here I could return it to if not happy with the gift. After reading your reviews I"m not surprised at how I was treated. No way to run a business. Mahalo
Horrible horrible service. I will never in my life order from zales again not only did I receive a ring that had a broken diamond, they wanted to give me the run around about why my second purchase still hadn't been shipped after almost 2 weeks with 2 day shipping.
I went to Zales on the night of anniversary with my wife and she picked out a pair of large 14k gold earrings which she was very happy with. The price came out to 250 with a $50.00 off coupon I had. As the young lady was ringing us up she said this comes with a lifetime warranty which I have included in your receipt. WOW it comes with a warranty, Awesome I thought. I leave the store and something told me to check the receipt and I noticed that i had an extra charge of $60.00 , so i returned to the store to ask. I was told that this was the extra charge for the warranty and that they include it in every sale without giving the customer a choice to accept or decline. She also said that no one was trying to trick us , it's just that Zales recommends the warranty for all jewelry over a certain amount. . Yeah , ok, thats fine but I was never asked if I wanted it or not, which led me to feel that they were trying to sneak it in on me and that is not only unprofessional but dishonest as well . I called Corporate and got a runaround. If I dont hear back from them soon, I will definitely cancel my cards and not stop until my voice is heard.As of right now, I do not care to ever go back to a Zales store or to purchase online.
Bought the wife a pair of earrings for Christmas paid cash she didn't like them had the receipt and went to return them was told can't give us our money would have to come from corporate and it would take 30 days really will never shop there again.
HORRIBLE, HORRIBLE & HORRIBLE!!!!!!!!!!!!! My brother ordered and ring to propose to his girlfriend and they told him that it would be delivered before Christmas and not here we are December 27th and still no ring. To add fuel to the fire he pain IN FULL for his ring, no payments plan and he still has not received it. He has now found the same exact ring at another Zales, that happens to be a 5 hour drive from us and that store wants to charge him $200 more. ABSOLUTELY DISGUSTING AND I WILL NEVER RECCOMMED ANYONE TO PURCHASE ANYTHING FROM YOU ALL. DISPICABLE YOU!!!!!
If you are a white male, you might like to know Zale's advertises on the Don Lemon show on CNN. Yes the same Don Lemon who called all white men terrorist. No white men should purchase from a company who thinks you are a terrorist.
People work in their store also worried about Asian woman. They are not conformable to help "the " customer. That was what my friend was told.
Wow so as I'm writing this review I'm finding out I'm not the only one treated poorly by Zales I used to think they were so reputable and there not""" back in March of 2018 my husband bought me a Beautiful ring for our 35th wedding anniversary literally a month later a diamond fell out so I took it back and had to wait another 3 weeks to get it repaired. After I had just waited 3 weeks the month before to get it sized it's now 9 1/2 months out from purchase in March another diamond fell out Mark the store manager or zales in Lakewood Co in Belmar was not sympathetic he ask if I banged it on something for the diamond to fall out REALLY YOUVE GOT TO BE KIDDING they won't refund me after losing a diamond twice sooo I find another ring that will be ok but I still have to pay $150 dollars more for that one you think after everything I've been through he would do a straight across trade I asked and was rudely told he could not I also asked for a rush on the sizing and was told no promises Zales obviously does not want good clients someone is going to really lose there cool with these people they don't mind taking your money but they absolutely do not have any empathy or Heart NEVER AGAIN IM SO SOFRY I DIDNT GO TO JARED OR SOMEWHERE ELSE THIS IS RIDICULOUS
This company is a joke I am furious. I live in Massachusetts and I had a fraudulently purchase under my name in New York about six months ago. Went through all the paper work and had it resolved.
Now five months later, same problem, same place, pretty much the same amount. No protection at all for curstumers. I am so angry.
Besides that your Products are crap, your current commercial is demeaning towards Latino people. Who came up with the idea of some young privileged woman throwing her coat at the Latino coat check guy who's in awe of her beauty & privilege?! And the young privileged brat walks away laughing as if the young Latino guy will never have anything like her!!! Screw U Zales!!! I'm spreading this all over social media. Your jewelry is crap & your trying to get white racist people to buy your crap won't work, cause those people are poor & cant even afford your crap! U should have reached out to a wider base, but guess you are taking a cue from the current crappy Potus, the worst in history, & the worst businessmen ever!
Extremely disappointed in this company started looking for rings 4 months ago, found my perfect ring so I thought, they told me it was a special order and it would take 8 to 12 weeks to receive this would put my ring due 1 month before wedding, I live 3 hours away from jewelers they called my on wedding band and said it was in drove 3 hours to find out wedding band was 1/4 size to small, now we had to send out again to resize, promised it would be one week, I left for my wedding with either of my rings, 10 days after band was sent off it still was not back, promised again it would be in on a Thursday, hmmmm still no ring, now I'm still waiting on my band, 4 months later, now finding out my engagement ring won't be in til December and there is still a chance it will come in not in my size, I asked for a appraisals With my special order and they told me they don't do them, and after reading all of the horror stories of rings being lost, stolen, or fake, what do I do now? All I want is my $4000.00 ring plus my $1200 band that yet I have received, 6 trips for a 3 hour drive and I have nothing to show for, all they say is I'm SORRY;( for one if I knew my ring would take 6 months I would of went else where, never got married with my rings, they don't care and they just seem to rip you off, now if I try to return items they will come up with excuse they don't have that cash so they send a check that will get lost, I don't get the ring, and we are out $5200.00 so disappointed and very upset. Do not buy from this coming. They are not the name they where years and years ago. Just plan criminals.
My husband has only been wearing his tungsten wedding band for 1 1/2 years and it broke! No reason, just separated while he was wearing it. $450 plus bought my bridal set for nearly $9,000 same day. Since we didn't get the warranty on his, Zales said there's nothing they can do. Be warned! Poor product!
I got my wedding ring from zales. I did not get the bond with purchase.cut, clarity and all. When I asked to get the information after I bought my ring, they said they dont give those out and you have to do an aprisal on it. why? I just paid for it. I am so pissed. I called their corporate office and the lady was so rude and just kept repeating herself and said, I'm sorry mam, their is nothing I can do. I got no where!!! Dont purchase anything from them. they are a rip off company!!!! I will never buy anything from them again!!! They can kiss my ass after dealing with their customer service!!
The biggest issue with the Plainfield store is the Manager. The other employees are treated like crap. They can't even receive their promised raises. The manager Sara Pancost is the worst! She sits around doing absolutely nothing and takes every single drop of credit she can get for a job well done. She lies to her employees and future employees. When someone notices the issues, she finds every possible way to blame it on corporate (seriously she blames anything and everything on Cooperate). Everything is Alvin's fault if she feels you blame her. She lied about how far along her pregnancy was to get the title manager and then almost immediately went on leave. She has spent less hours in that store then most customers! She's a hypochondriac and finds a reason to either go home or call in several times a week putting all of the responsibilities on her assistant manager. She refuses to properly staff her store. She is going on leave again this November and refuses to staff the store so her employees can make it through the holiday season with out her. She has 4 full time employees no part time. No one gets relived for breaks or lunch even if they are pulling a 12hr shift. She is literally the worse kind of person. She's the person that doesn't nothing yet deeps all the benefits. This store would be 1 million times better if only they had made Lynn( Nikki) their store Manager instead. Until cooperate sees she is the cause of all the issues in this store then we will work in this extremely unhappy environment being treated like dogs.
NEVER Return anything from Zales. Bought 300.00 ring CASH - returned it 1 week later and SURPRISE they don't keep 300.00 in the register. What do they do if they need change??? I now found out it will be 6 weeks for a check from CORPORATE OFFICE. So make sure you love it or you will be waiting 6 + weeks for your cash purchase to get to you. Never again plus they are way to expensive for what you get!!!!!
this is the worse company ever. this is why i am filing a law suit against zales and gensis the credit card company. gensis reported to the credit bureau on my husband and now will not give a letter showing paid off or contact the credit bureau. i guess they like being sued and having to pay attorney fees instead of taking care of their customers the way they should.
I was totally ripped off by Zales and will never go back!!! I purchased a diamond ring and I know what size I wear! The girl measured my finger and insisted it was a half size bigger.Being more then 2 sizes up, I was charged $229 for sizing even AFTER I bought the $179 extended warranty on it. I picked the ring up and saw immediately it was too big. I wore the ring one time and a diamond fell out. Exactly one week after picking up my ring, I was back in the store to not only have the diamond replaced, but to have it sized down a half size (the size I had originally told the girl) So basically, I paid a extra $229 for sizing that was taken back down anyway!! Tried to contact corporate via email and when you click the email addy it goes nowhere! I will call first thing Monday but I am not expecting good results! Never again!!!
Corporate is no help anyway.
I agree! So frustrating
Absolutely none and when I called I opted to do a survey after my call and it didn't happen.
Corporate is no help what so ever dont even waste your time. I am going to the channel 6 news investigators for help, I am sooooo pissed
let me know i will go with you .
The chat line gave me an email address, after penning an hour long letter it was sent back saying this address is no longer in service,
My partner and me for 1 year have been trying to get a useless watch fixed or replaced. they stink
I took my mother ring in to be size she pass 5wks ago now they have lost my ring how do they think that can be replaced We have sent off several items before and never had a issue I told Kelly that day about the ring and she promised it would be fine to send it Now not only am I grieving for my mother but now I have to deal with this stress also and all they can say is there sorry
They should pay for the ring since they lost it.