I AM AGREED WITH ALL THE COMMENT. I PURCHASED A RING TWO WEEK AGO AND I AM STILL WAITING FOR THE REP TO CALL ME IN RERGARDING TO MY RING. AND THE CUSTOMER SERVICE IN CROSS COUNTY YONKERS, NY IS HORRIBLE
I was totally ripped off by Zales and will never go back!!! I purchased a diamond ring and I know what size I wear! The girl measured my finger and insisted it was a half size bigger.Being more then 2 sizes up, I was charged $229 for sizing even AFTER I bought the $179 extended warranty on it. I picked the ring up and saw immediately it was too big. I wore the ring one time and a diamond fell out. Exactly one week after picking up my ring, I was back in the store to not only have the diamond replaced, but to have it sized down a half size (the size I had originally told the girl) So basically, I paid a extra $229 for sizing that was taken back down anyway!! Tried to contact corporate via email and when you click the email addy it goes nowhere! I will call first thing Monday but I am not expecting good results! Never again!!!
Corporate is no help anyway.
I agree! So frustrating
Absolutely none and when I called I opted to do a survey after my call and it didn't happen.
I had occasion to go to a Zale's store recently and the manager was totally inattentive - so much so that she kept her back turned when we were able to even get a response from her. We requested the district manager's contact information only to get a number that rang back to the store we had visited. Upon contacting customer service, we were given a "case number" which turned out to be nothing and there was no follow up from them. Upon contacting them after three weeks, we were told that the case number was "proof that they "put it in the system"". The person I spoke with was quite inept and placed me on hold for six minutes while she "researched" the case only to come back and say that "her leadership" said what I already said above and that they would follow up with the manager of the store. I had no idea this company was this bad until I got on here to write a review and read all the horrible things - trust me - I will NEVER buy anything from them.
I purchased a 2 carats tennis bracelet in 2006 from Zales. I wore it a couple of weeks for the first time in a while; I noticed that a diamond had fallen out. The next day immediately brought it into the store to have the diamond replace using my diamond bond. One of the workers sent my bracelet off to have the diamond replaced and that was the beginning of this nightmare. My bracelet was sent off on 2/14/2018 and it didn't arrived back to the store until 3/14/2018 without the diamond being replaced. The diamond was not replaced with the diamond bond because the jeweler refused to replace the diamond because the bracelet has porosity in the metal which will caused the diamonds to keep falling out which is a manufactured defect. Now, mind u I purchased this bracelet in 2006 at $602 which now today's gold price has triple. The assistant manager promise me that she would make sure that I'm accomdate for my bracelet. Well of course after a few days the story changed once the manager got involved, she told me that since I only paid $602 dollars for my bracelet that she did not have another 2 carats priced at that amount she only had bracelets starting at $2900 and up but if I wanted to go down a carat she had a 2 carats that she could give me for $700 or send it to the local jeweler and have a stone put in. I was getting upset by the minute because I felt disrespected and stupid. I have purchased several pieces from Zales and never had any problems. I also felt if I was a different ethnicity that this situation would not have escalated. However, I really loved my bracelet and I didn't want to take any chances with more diamonds falling out. I spoke with the district manager who also made me feel inadequate and dumb because she was asking me inconsiderate questions. She told me she would check into the matter and call back and guess what she never called back. I found a 2 carats white gold bracelet online which was on clearance for $1900 with an additional 10% off. The salesperson told me she had to get it in from another store and she wasn't sure if it could be ordered in yellow gold since every piece of jewelry I have is in yellow gold. Then she told me she could only give me an additional $100 off, that's not even Louisiana taxes. I ended up with a brace in layaway with a balance of $1100 because it was t in my budget to spent monies for jewelry at this time. Unbelievable, someone really needs to take a look at how Zales treats their customer and handles transactions. I will send another email to the parent company (Signet Jeweler).
I have a very similar problem with a ring I had made at Zales in 2009. I needed the prong replaced in 2016 and since I rarely wear the ring there is no way it wore out. Just found out the exact same prong is now gone again! My guess is they never fixed it. I begged them to let me use my lifetime warranty at Jared since Signet owns them and Jared has in house jewelers but no go. Very frustrating
My husband purchased a new ring for me and I must say, this will be the very last time we purchase anything from Zales. The ring was originally a size 7 (out of the case) but I needed a size 5 1/2. On January 8th I took the ring in to be sized. After a week, I was told that the particular ring that I had could not be sized down and that it would have to be custom made. Their reasoning was that there were diamonds on the side so this compromised them by just normal sizing, therefore needed to be custom made. I was told originally that it would be 6 to 9 weeks. It is now April 18th and still NO RING. I have called the store where this ring was purchased and have called the Corporate office and have gotten absolutely nowhere. I don't necessarily blame the store but it would be nice to get a straight answer from someone from Zales. All the store tells me is that the vendor is working on the ring and they wont give them a straight answer either. When I called the Corporate office and talked to them, I was told it would be available around March the 30th. Yet, more lies. This ring was purchased at the Zales in Evansville Indiana and at this point, they have lost me as a future customer.
I'm.dealing with the sane exact case right now bought the ring on March 6th here it is April 30 still no ring.
Good Evening, I would like something done for my wife as I am very disappointed and disgusted with how things have been going for us with Zales. I have paid for a Vera Wang engagement ring for my now wife in cash and have had nothing but problems with it. The purchase was made at the Garden State Mall in Paramus, NJ where we have had so many issues. The ring was ordered to her size and it came back small. They said maybe my wife's knuckles were swollen a bit due to weather change, so my wife gave it a shot but it was still too snug. We went back to garden state because the ring made my wife's finger black n blues trying to get the ring off. We happened to go when the jeweler was at the Zales location in Paramus and he had to cut the ring off her finger. My wife was in love with her ring and cried. Me feeling bad, got her an insert band for the ring and we had to order it her size. It came back and she was in love with the look of the Vera wang ring with her insert. Two weeks or so later the diamonds started popping off the band! We have never been so I satisfied. We then went back and went to repair the band. They sent it out and came back looking good as new. Couple of weeks later the diamonds started popping off again. We went back and I decided, okay maybe we should just get Vera wang bands. The manager at the Paramus location gave us the bands at the same price to accommodate us. We appreciated that. I then for my wife and I anniversary, I was thinking about upgrading her ring to the next size up. Then the diamonds started popping off the Vera Wang ring on the side and the sales woman stated that it was because the ring was sized to a smaller size that it can weaken the diamonds on the side. This was another unsatisfactory thing after knowing you pay for a surprise gift and this happens. We have been to Zales over 10x in a matter of a year and a half. Then the sales woman tells us that, if we wanted to go a size up on the current wedding ring, that we would have to pay $2,000. I was considering it because my wife loves the Vera Wang collection. So I yet again go back and speak to the manager because we went back for another diamond pop off and the manager at the Willowbrook location named Barbara Serafino stated that the only way to upgrade was you had to pay double what u spent on the original ring. This is totally unacceptable. We should be able to go to the next size up with no problem and no charge because of the amount of times we've been there and the amount of miscommunication and misinformation given. This is seriously the worst purchases ever coming from a well-known brand promoted everywhere. We have made purchases there before, got the credit card and the most valuable thing purchased which is her Vera Wang ring along with the previous bands have been an ongoing issue. On top of that they could never find me in the new location but can find my wife's name. What sense does that make that I make a surprise purchase for my wife but her name was entered into the computer? So mind boggling to me and then the woman stated that I was being disrespectful?! This is very sad, disappointing and very unprofessional. My wife takes her rings off to clean and her occupation is an account manager so her rings are never in jeopardy of being damaged the way hey have been. My friends have purchased wedding rings elsewhere and their wives have never had issues. I feel so bad for my wife that has constantly had issues with her rings purchased from you guys. I would like to surprise her with getting the next size up but feel that I shouldn't have to pay anything because of these constant issues. I am hoping a district manager or a corporate manager could satisfy my needs with this. I am Just asking for her main Vera Wang ring be accommodated to the next size up. In the system, it should be under Tony Ellis- phone number (hidden). My wife's name is Shantel Ellis(hidden). I hope to receive an answer in the next 7 days and hope we can be accommodated for all these things that have happened to my wife on me deciding to purchase something valuable for her which was her Vera Wang ring for our wedding. Thank you very much, Mr. Tony Ellis (hidden) (hidden)
Hi Tony...have you heard anything? I'm having the same issue and want a refund. Im going to the BBB and local news
Vera Wang wedding rings are problematic. The stones sre not set securely. They do fall out. These rings were usually sent to the corporate processing plant.in Irving , Texas. The jewelers would fix the flaws in the manufacturing of those rings to make sure the dtone were secure in their settings. Since Zales eas bought out by a couple of larger jewelry firms it sounds like the rings sre. going directly to the stores. You may want to shop at a better.store that stands behind their product. Then you would get a higher wuality product and less run sround.
Absolutely horrible service. Purchased two wedding rings 5 weeks before our wedding date and we were told they would take 4 weeks to get. Well after 4 weeks I called for an update and was told they would call their supplier and get back to me. Never heard from them so I called again and they said they have not heard anything yet. The next day I got a phone call from Zales saying that they had made a mistake and the rings would take 10 weeks to get. I work nearby so I drove there and they confirmed that they made a mistake in telling me 4 weeks. The assistant manager suggested that I wait the 10 weeks and purchase 2 more rings from them to use for the ceremony then return them the day after. I am horrified that they did not take such an important event as a wedding seriously and now I am scrambling to find wedding rings. Needless to say I canceled my order with them. They never even apologized for their mistake.
I went to the zales at the outlet the lady was rude this was on 3/24/2018 1st she told me u didn't have insurance so the boss came n showed her I then ask about the time she told me 3 weeks then she ask me how much I paid for the ring . I told her I'dk I got from u. Then she as k me where I lives I told her Newport news she ask me y I ain't go there I feel like she has the worset custimer service ever her boss was good but I will not go back to work with this lady at all she needs to b return on custimer service because a sales person do not act like that
Today I went to the Sugarland, TX location. I went into the store with a watch that I purchased from another location in Missouri City, TX. The watch was in the box. I brought the watch in to have a link removed and possibly just get a battery since it was not working. Never in my dreams would I think this would be this difficult. As I have always give to Zales to get links added and removed-no problem. When I walked in, I attempted to explain my problem to the sales associate when she cut me off-where is your receipt rudely. I told her I didn't have it and I didn't steal the watch. She then took the watch and stated we don't even carry these watches here. I informed her that I was just here to get a link removed and a battery. She then went on and on about trying to help me, rolling her eyes and then aggressively saying I am trying to help you do you want my help or not. I told her this shouldn't take all this. It was word for word. She then took my watch to a guy in the back to cut the link. She came back and attempted to engage me once more. I told her I was not interested in talking to her any further. I started a conversation with the other sales associate. She continued to make snide remarks. I then asked for manager, corporate office number, and her name. She laughed as if nothing would be done to her. I was under the impression that she was married to the manager or closely related or she just didn't care..she wrote the number down a her name and slammed the card down. I informed her that yes you can be racist all you want and I will not tolerate it. She continued to laugh and make comments. I immediately called her supervisor. While on the call, she continued to make aggressive comments.
My husband bought my wedding set from your company. He bought the protection plan as well. The diamonds continue to fall out. Is this how your forever ring is supposed to be? Sending it and for two weeks at a time to have the diamonds replaced? A refund is in order. I am a very unhappy customer and the only way to make this right is to refund my money. This is not what I expected when I received my ring. Customer service rep said the expectation is that the diamonds are going to fall out. I have jewelry from grandparents, and parents where the diamonds have never fallen out. Especially not on multiple occasions.I am not a construction worker, I am not hard on my jewelry. Please respond as soon as possible.
I ordered some items online for Christmas and returned them to the store on December 28th and I am still waiting for a refund. I have called twice and been treated horribly by customer service and lied to as well. I have been assured they are processing my refund and her it is February 24th and I'm still waiting. I will NEVER shop at Zales again.
Worse experience and product EVER!!! MY husband purchased my wedding ring from Zales OUtley in Cdear Hill. He spent a good amount of money and I am currently on my 3rd ring (same style) from here, the diamonds keep falling out. As of today there are 3 missing diamonds on the ring I'm currently wearing. My hudband and I have only been married for 2 1/2 years and I've had to go through all these rings because of the quality.
With this third ring I came in NOVEMBER and was told they would ordered ANOTHER (4th ring) ring to replace this one. Unfortunately I never heard back from anyone. I called in December and the ring didn't arrive. I was told something happend when ordering it and they would call me when it was in. Here comes January, no call of course, so I went to the store. The manager said they were completing inventory and asked me to come back in a week or so to pick out another ring.
HORRIBLE HORRIBLE HORRIBLE customer service. I have several rings and never have I had a diamond fall out. It's upsetting and disappointing that Zales sells jewelry so cheaply made. Word of advice go somewhere else to purchase your sentimental wedding ring!
Chris Davison was absolute JERK and did not mind losing our business!! We will be returning what we bought. Only got half our order which they canceled by mistake and would not credit account for 30 days!!! zales sucks stay away!!
Ordered a necklace for my mom.. It was Delivered while I was at work. Someone Piece Of Crap stole my package off my porch. I contacted zales... Customer svc rep advised me that a investigation was opened on Dec 15. A couple days went bye so I decided to call back. Glad I did. Found out svc rep never put in request for investigation. So I received a new complaint #, and was advised that I should call Carrier. So I did. They advised me that they never received any investigation request. So I called zales back. They advised me that I had to wait for carrier to refund money to them, then they will refund me. So I've been corresponding with carrier since Dec 19th. Upon speaking with them yesterday. The carrier advised me that they requested info from zales on Jan 12, 2018...so the can refund them the $517. I'm so pissed with zales. And hv shopped there stores for 20yrs. Never getting another dollar from me. And i wouldn't recommend them to no one...and i had to buy my Mom something else for xmas....Zales is a Joke
I will never purchase anything from here again.i got charged 150.00 to send out for sizing on rings I JUST PURCASED.That is not right.I also got charged a fee for taking the 12 month pay it off and you pay no interest.My ring sizing fee was because I did not take their protection plan on the jewelry.they will make money on you someway.I am goin to pay it off and close the account.Never again.
I was double charged for a ring Dec 12. The store told me to wait till Jan 28 to see a refund. It's now Jan 31. I waited and now they tell me to wait another 30 Days! It wasn't my mistake! Just give my money back! I don't want a gift card or someone to say sorry, just correct the mistake today!
Wow! I'm not a customer, but reading all of the negative comments concerns me greatly.
A Christmas gift was returned to Zales on December 31, 2017 was received by customer service January 9, or 10th, 2018 Long story short January 24, 2017 still have not received a refund on my credit card!
There customer service sucks! Will never never by anything from this store again.
They won't let you exchange and buy something else your new purchase is independent of what you are returning. I don't understand their policy.Did they wait two wks for me to pay them?