i bought a gold setting from Daniels before Gordons Jewelers bought Daniels and had my moms diamonds put into the setting.years down the road Zales bought Gordons. I lost the diamond in the setting and went to Zales and bought a new diamond and had it put into the ring. they told me as long as i were to bring in the ring every 6 months to check the ring if i lost the diamond they would replace the diamond and put it into the ring. In December 2016 i took the ring in for its 6 month check up. they sent it to repair prongs which held the diamond in. then recently i lost the diamond. I took it in to have the diamond replaced and put into the ring and Zales refuses. i have found out the Jared jewelers now ons Zales and i have contacted Jared and they are telling me that they own the Zales logo. I want Zales to replace my diamond and put it into my ring. i have done what was asked of me now they will not live up to what they promised me.
Yes their new policy stinks
I am very unhappy with your change after about the jewelry now you want to say I can only bring it in at certain times to keep the warranty and cleaning service .i've had my jewelry for 17 years and continue to buy from you but changing your policy after you sold the merchandise is very unfair !!
Because of your mentally sick and twisted, gay pandering commercials, Zale's will suffer the same financial woes as Target has, and, still is suffering.
I WENT TO ZALES IN OCALA PADDOCK MALL TO RETURN A RING I BROUGHT AND THE MANAGER NAM GERRY WAS HAD AVERY BAD PERSONALITY HE TOLD ME I COULD NOT RETURN IT I ONLLY HAD IT TWO WEEKS ZALES POLICY IS 30 TO 60 DAYS I WAS SCARE OFOF THE MAN HIS ATITUDE WAS VERRY BAD TO WARD ME I AM A BLACK BUSSINESS WOMAN HE MESS WITH THE WRONG WOMAN.I AM DONE WITH ZALES IN OCALA FL, I CALL IT DISCRIMINATING IDID CALL CORPRATE ON HIS A, I GOT JUSTIC
As previously mentioned by another christian, I also just saw your commercial. I am disgusted by companies that chose to begin marketing to the gay population. More companies are so worried that they will offend the gay community that they feel pressured to change their advertisement to accommodate the "feelings" of the gay community. Unfortunately, companies are so worried about offending them, that they apparently could care less about offending the christian population. You know, the ones that helped to build this great country on Christ's values and good morals. I hope your satisfied with your sales going up for your "new target market", cause your sales for ALL christians in this world just dropped. I will no longer purchase, suggest, recommend or in any way, ever approve of your company. And yes, word spreads fast. I'm not in customer service, but I do know the "one rule". Have a good experience, you tell 3 people, have a bad one, you tell 10. I consider this appalling, so you do the math. I'm very disappointed in your company and others that follow this upsetting trend. Shame on you. I will do you this. I will pray for you and those that practice in this manner to be changed by Christ's healing to learn to serve Him in everything you do.
Thank God you are leaving. Now God can shine on this company. Your devil light won't be present.
No one cares about you and your Christian beliefs. You're pathetic if you're calling yourself a Christian. YOU people are the worst. THANK YOU ZALES for being appreciative and supportive of all your customers.
Hey C.C. why don't you back off. People can have opinions because of their beliefs you piece of shit.
100% agree! We've cut our credit cards in half.
Very disappointed with the service. Call the Ingram store 5 days ago asking when my ring would be ready for pick up, they told not til March 13 so I go to the store to pick up my ring, and the store clerk said it not at the store, she then response and say did I call to pick your ring and I said no, well I always call. They told it would be ready today as soon ups comes by at 8:00. Now I call the store and they tell it may take so another two or three day. I hate to be lied to. I did spend a lot of money to upgrade my ring. I should be treated better. Can I get a refund on the rings I bought. They were just being repair, because they didn't set them up right. Not my fault.
I will never buy from this store again they have messed my wedding ring up 5 times now here it is again I just got my ring back and two diamonds fell out I just had one put back in never never will I buy from Zales again
Again I took my ring in for the 6 times and again I have had problems with it the diamond fell out had it put back in now I have lost two diamonds another 4 weeks with out my ring this is crazy they sized it wrong 4 times and the last time they had to cut it off my finger and then I got a new one which my hubby has to pay 500 more dollars for it which was not right now diamonds are failing out I would not never never be any thing from here again I have called corporate and nothing has happen I just keep losing my wedding ring
There are a lot more steers than queers out there. Being from Texas you should know that. You have no excuse to pander to the perverts other than a few extra dollars to your bottom line. Will never again buy from you.
Hillbillies and Nazis are there too. You just proved that with your narrow minded, anti christian stupidity.
Will never again buy from you, when u have perverts in your ads, then I want nothing 2 do with you. Always proud 2 say I had bought a piece of jewelry from Zales, but no more. When u choose money over morals, you're really pathetic
be careful. Not your place to judge. If you are Christian you should know that....but maybe you are a fake.
You have compromised your morals and integrity to suit the sins and desires of the evil in this world. We will no longer buy your products or promote your jewelry any longer. You should be ashamed of showing an ad with two women committing immoral sexual acts. Marriage is between a man and a woman. When you encourage this sort of thing your are contributing to the death of the family. No wonder children have so many mental issues. It is due to the fact that people like you have encouraged the death of the American family. Children need a male role model and a female role model. They cannot get both from the same and you have contributed to the death of that.
you are no christian. You judgmental bigot
i will never go to your store, after seeing that very sinful awful ad on tv of the gay women getting married i belive in GOD AND WHAT HE SAYS , ALL GAYS WILL BE IN HELL. will never go in your store again.
Zales loved ya but would not want to be ya. No more from you.
I have several pieces from zales and until today I loved zales!! I just saw a new zales commercial with a same sex couple!! I wil not shop at zales or anywhere that is owned and operated or affiliated with zales!! I am a Christian and proud to say so I have had friends and I know several people that are gay bisexual or otherwise but I do not condone it and I do not want my daughter exposed to it any earlier then she has to be!! I do not appreciate seeing this commercial on channels that my daughter watches!! I WILL NOT HAVE ANYTHING TO DO WITH ZALES!! BRING CHRIST BACK TO AMERICA!!
@ASPCA @ZalesJewelers What an absolutely adorable collection! Do any of these pieces contain nickel?