I purchased an engagement ring in May. They said I should receive it in June. I cancelled the item. Long story short. They still sent me the item in July. So as I receive it I notified them that the item was cancelled. And y am I receiving it. The item was $667. They told me I should receive my refund in 30 days. That come and gone. Notified corporate about the incident. Still no help. So I decided to call my bank. Four months later and I finally received my refund. Never again will I shop at Zales.
Children bought me the Morhers Day ring, which I received at the end of May. At the end of August a stone fell out. The ring wasn't worn everyday. Because a warranty wasn't purchased they wouldn't replace it. Understand if it was a year but THREE MONTHS! Should stand behind your jewelry, expected it to last longer than THREE MONTHS! Warranty or no warranty for that period of time! Should replace this TINY stone free!
Sound like a bunch of baby's,, nobody understands that repair shops, and custom shops just closed due to this pandemic, HEY I have to wait too, but I know there are things going on In this world and nobody has control over it, and if you feel like this company doesn't care, why don't you stop and think about the million other people with your same issue, and how hard it is for them to keep up with the complaints about the same shit understaffed and trying to get you your stuff at the same time, so instead of wasting time bitching how about waiting for it
Zales will take take your money at any time but to a ring inspection you have to have appointment,WTF deadline was due in June now they tell warranty not valid anymore didn't get the inspection on or before due date . The problem is they weren't taking inspections at this time . This place sucks Never again will I spend 0 dollars there ever again . I tell people you will get ripped off .
Seems like maybe you shouldn't have waited until last minute in the midst of a crisis....
How about get over yourself and shut the fuck up. People pay thousands for their jewelry and Zales has their hands open and ready for that money but when it comes time to deliver the goods, they act like they can't do anything about it. I had a $4,000 engagement ring that I ordered months in advance for my wedding in June and never received it and still haven't to this day. Money is important to the company but not their customers. It doesn't matter that there is a pandemic happening, I'm still out there working and busting my ass 60 hours a week to make other people happy during these times, so they need to get off of their imaginary ass and do something to help their customers who have already fucking paid.
I concur, use a phone call corporate and be civil and your issue will be resolved mine did. But now a days people just like to cry on chatbaords and get others riled up. Use a phone.....jesus!
The repair shop does not do face to face customer service there is no reason to close down the shop if proper protocols are used. As for crybabies, it is the proper thing do and complain about shoddy service. So far it does not appear that you are contrbutng any value to the conversation.
I am stuck in my home because Covid 19, the constant repition of your them song on your comercials has become irritating to the extreme. Would you concider hiring actual proffesional advertizing people to give your audience a break from mind numbing repition of the only commercial you are showing in alaska? I don't expect this will make any difference but at least have my opinion of your operations. Doug C.
Hello my name is kesha and I wanted to make a complaint about a zales store I have been a zales customer since 2012 and I the store is racist I have her on video telling me when the store hours but I couldn't go in and buy my item but it was other people in there im very unhappy
My husband took my engagement ring into Zales for its required check per the warranty. Was told the prongs needed to be fixed. They sent the ring away, but not before the clerk mentioned to my husband how beautiful the stone was. He had asked her about getting a larger stone put in it. She stated that it was a beautiful stone and that he had better check with me before exchanging it for a larger one. When the ring came back, there was a chip on the surface of the diamond. Zales tried telling me that it was already there. Upon closer inspection, there were flaws in the ring that weren't there before. Meaning someone at the repair shop swapped my beautiful diamond for a piece of .... Zales sent the ring back to the repair shop. They replaced the chipped diamond with one that is in no way as nice as the stone I had. The cut is not as nice. The color is clear but there are more carbon flaws in the new stone.
Yes! They swap stones ...just in case you weren't sure.
This just happened to me too!!! Can we start a class action law suit? I've been fighting with them for almost 3 years for a variety of issues, but getting my ring back yesterday with a dirty brown diamond that is definitely not my diamond has pushed me over the edge! I want justice!!!!!!
In February 2020, I gave my two carat diamond ring to Zales in Killeen Texas for an appraisal. When I went back in March to pick it up, the store was closed. I have called several numbers for customer service only to receive information about the safety of its stores and personnel (usually recorded) and although I did reach one human being, she insisted there was nothing she could do and that I would have to wait until the store reopens, time to be determined. I cannot believe that a chain this large is so unresponsive and I will never, ever do business with them again. . . nor do I recommend them to anyone.
I agree, I sent my ring to be dipped and it was sized by mistake by them now my ring have been gone over a month. No clue as to when I will get it back on a mistake they made!
My ring have been at the store now 3 months and they will not TRY to get any information as to when i will get my ring I have been more than patient with them!
So sorry I understand
I don't think Zales read the reviews. They have a good thing going Fooling people into a false security. I wouldn't be surprised if this company folded
Has anyone used this brand new technology called a "phone?" I had an issue, I called their district office, did not get he result I thought I deserved, called their main office in Texas, my complaint was taken, and the next day the district office settled my dispute and now quite happy as a result. A truly well managed company can easily handle people when things go perfect, the true measure of a company is how they handle a customer when it doesn't go perfectly. This new, bitch monad complain on stupid childish chatboard calling people hateful names is so 2020, milenial Gen X'ers need to grow up and be an adult.
I am going thru the exact same thing turned my ring in on 0307 and still haven't gotten it back and can't get anyone to help me
I am going to hire a lawyer or file a police report I suggest everyone on here do the same! It's called stolen property no other way to put it
Bought a custom ring with my original diamond in it. Got the ring and wore in for a while then finger broke out. They asksed to return so they could clean it and the same thing happened. I wear costume rings and I never break out or have skin irritation. So now, I am paying for a ring, thousands of dollars to not be able to wear it and they tell me they cant do a thing until COVID is cleared. I am more than frustrated, I feel like we are wasting our money on nothing! Ridiculous!
I have been a valid customer with Zales for years. My husband has spent so much with them and is well known and liked by all the zales workers in Florida and Hawai'i. But, I'm appalled at the treatment that corporate gives their valued customers. We have never been late. We have ALWAYS paid extra and on time or early. I was charged almost 900 dollars on a promotion because of THEIR 27$ mistake.............I have been on the phone with them all morning and the most I get is TUFF SHIT! You guys loose. Oh sure it's just ONE customer. Look at your reviews guys.....Are you planning on closing and that's why you no longer care about customer service! But I will not give up complaining until I die or you guys close.........I'm in shock that I went up the line today and got nowhere...........
Completely agree Kathy. Honestly hope they close to prevent anyone else having to endure their BS. I've been lied to about their return policy. I purchased an engagement/wedding ring set in Sep 19. Ring was too large, and we were not completely happy with the cloudy stone. Went back to get it sized and talk about options. Zales said no problem ... we'll get it resized ... and since it will be sized down to a 4 1/2, it'll have to be a new ring, as they can't size the 7 down that far. Zales said since it's a new ring, when you get it, their 60 day return/exchange policy will start. Picked up the newly sized rings on 23 Feb 20, but didn't get a new receipt. I asked Zales for a new receipt to assure the 60 day return/exchange option, and the employee simply wrote on a piece of notepad paper, "rings picked up 2-23-20, able to return/exchange for 60 days". I asked for something more official, and was told not to worry, as all the info was in the computer. Well, fast forward a bout 2 weeks. We were still not happy with the diamond. Due to COVID, all stores closed. Signed up for a virtual Appt, but received no phone call from Zales at the appointment time. Finally went in to the Zales store and talked with the manager. He looked it up and said the only info in the computer is the Sep 19 purchase. So, they refuse to do anything. Honestly, I wish I had read all of these (and all those others written) before I purchased at Zales. Never again.
Worst store I've ever shopped at
I'm so sorry how they treat you. Especially after all the money you've sent their way. I've only had one experience with them and it is horrible and I will never go back. They refused to help even the tiniest bit. And then the customers have no recourse