I've tried to get a hold of anyone from Zales for my lifetime guarantee on my diamond ring could not get a hold of anyone needed to check in in June and December try the customer service number held on for over 15 minutes each time I've tried about five times. Sure would like a response it said that they are giving you a Graceperiod. But it does not say how long
HELP!! Took my ring in for repair March 4.
I want my ring back Zales is closed!!!
I wonder if we could hold our payments for four months?????
They took my earrings in for repair in Feb. and have not heard anything yet and dont know when and where my rings are they arent cheap earrings $2300.00 earrings very upset.
I had to get my ring repaired three times within six months. The Mansfield location agreed to send my ring off to get me a custom ring designed on February 4. It is June 17, and I haven't heard anything about my ring. Additionally, all of the stores in my area are open except the one that I do business with in Mansfield, TX. This is the only store not open, and I can't get any information about when they will reopen or when I will get my ring. I will NOT purchase any more jewelry from Zales, and I wouldn't recommend their service to anyone. I love my ring, but this is ridiculous.
Who can I speak to, to get answers?
Zales is a terrible store with absolutely horrible customer service. Not only are the employees very rude but I have to say I will not buy in this store EVER AGAIN, the jewelry is too expensive for the quality they sell if you scroll down on the page you will see that the diamonds quality is no good, the clarity is has heavily inclusions and the color is over an H. I can defiantly buy better for less!! I advise for whoever is reading please check the color and clarity of the diamond compared to they're price and the customer service you receive.
I HOPE TRUMP SHUTS YOU DOWN!!!TREATING CUSTOMERS LIKE THIS!!! WHAT A DISGRACE!
I turned in my engagement ring and wedding band on March 12th of this year to be resized for my May 23rd wedding. I was told that they would have my ring back to me on March 30th but it is now June 9th and I have not received a notification saying my ring is ready for pickup so I had to wear a fake ring for my wedding instead of my ring that my now husband handpicked for me. Now I know that stores have closed due to Covid-19 but when the store closed in the Augusta Mall I was not notified by email or phone call that my ring would not be back on time. I have tried numerous times to get in contact with the store while they were open and I couldn't get anyone on the phone and every time I contact customer service, I am told that my store isn't open and I will be notified when my store opens. At this point I just want my rings back or a refund so I can take my business else where.
Same here!! My husband got me a band for my wedding set and took it in to get sauntered March 13th and we can't even get a call back!!
My fianc bought a ring for me online in March. We received an email saying it had shipped and we continued checking the details. To this day (June 10th) it STILL says it hasn't arrived to UPS. We've gotten in touch with customer care twice and they said it was due to COVID and they're not sure why the label was even printed. Okay, well just give us a refund since it hasn't left your warehouse. They gave us a 10% discount while saying they're not sure why or what's going on. The refund of 10% showed up, but we asked that it be cancelled and we haven't heard anything back. This was a month ago. That makes 3 months total since the initial placement. We have not received any information, tracking has not been updated, no email updates, no refund. NOTHING. At this point, I'm absolutely frustrated with this entire process. Since then, he's bought a new ring and we've received it and everything was perfect. We keep getting the run around and We were on hold for over two hours yesterday. (June 9th) and here I come to this page to have him call that corporate number and someone answered immediately. We just want our money back. We understand the virus cause a lot a mishap, but we've waited 3 months and the money was taken from our account but we just keep being put on hold. "I'm still here just looking into it" silence for 10 mins. "Okay *repeats what we already told her* can you hold for a few moments". Now we're being told AGAIN we have to wait for a refund EVEN THOUGH THE ITEM HAS NOT SHIPPED. I want the money back and I will not do business with this company again.
Purchased a ring in march ,was called the day ring was ready then same day closing due to covid 19 . The mall is now opened back up but Zales has not can not get anyone on the phone .I have e-mail zales which said they cant help me i need to call the mall .Called the mall which said they have no information on when this store will reopen the zales at this point is not obligated to give them a date of when they will reopen . I just want some type of answer and no one has anything . If this location is not going to reopen due too the virus i get that but i want my money back .
I have been a valid customer with Zales for years. My husband has spent so much with them and is well known and liked by all the zales workers in Florida and Hawai'i. But, I'm appalled at the treatment that corporate gives their valued customers. We have never been late. We have ALWAYS paid extra and on time or early. I was charged almost 900 dollars on a promotion because of THEIR 27$ mistake.............I have been on the phone with them all morning and the most I get is TUFF SHIT! You guys loose. Oh sure it's just ONE customer. Look at your reviews guys.....Are you planning on closing and that's why you no longer care about customer service! But I will not give up complaining until I die or you guys close.........I'm in shock that I went up the line today and got nowhere...........
Completely agree Kathy. Honestly hope they close to prevent anyone else having to endure their BS. I've been lied to about their return policy. I purchased an engagement/wedding ring set in Sep 19. Ring was too large, and we were not completely happy with the cloudy stone. Went back to get it sized and talk about options. Zales said no problem ... we'll get it resized ... and since it will be sized down to a 4 1/2, it'll have to be a new ring, as they can't size the 7 down that far. Zales said since it's a new ring, when you get it, their 60 day return/exchange policy will start. Picked up the newly sized rings on 23 Feb 20, but didn't get a new receipt. I asked Zales for a new receipt to assure the 60 day return/exchange option, and the employee simply wrote on a piece of notepad paper, "rings picked up 2-23-20, able to return/exchange for 60 days". I asked for something more official, and was told not to worry, as all the info was in the computer. Well, fast forward a bout 2 weeks. We were still not happy with the diamond. Due to COVID, all stores closed. Signed up for a virtual Appt, but received no phone call from Zales at the appointment time. Finally went in to the Zales store and talked with the manager. He looked it up and said the only info in the computer is the Sep 19 purchase. So, they refuse to do anything. Honestly, I wish I had read all of these (and all those others written) before I purchased at Zales. Never again.
In February 2020, I gave my two carat diamond ring to Zales in Killeen Texas for an appraisal. When I went back in March to pick it up, the store was closed. I have called several numbers for customer service only to receive information about the safety of its stores and personnel (usually recorded) and although I did reach one human being, she insisted there was nothing she could do and that I would have to wait until the store reopens, time to be determined. I cannot believe that a chain this large is so unresponsive and I will never, ever do business with them again. . . nor do I recommend them to anyone.
I agree, I sent my ring to be dipped and it was sized by mistake by them now my ring have been gone over a month. No clue as to when I will get it back on a mistake they made!
My ring have been at the store now 3 months and they will not TRY to get any information as to when i will get my ring I have been more than patient with them!
I am trying to pickup two of my rings I dropped off before the COVID shutdown to be re-worked. My store at University Park Mall in Mishawaka, IN is completely shutdown and the merchandise is gone as well as the sign on the front of the store. I have been talking with Michael and Eric on your live chat Each time I am promised that a district manager will get back with me the very next day. They have NOT. How can I get my rings back? I have my repair tickets.
I have been waiting for my ring to be returned. I sent it out at the beginning of March. The Zales store closed permanently during the COVID 19. No one can tell me where my ring is nor can get ahold of anyone such as a district manager to help locate my ring. It's shows that my rings repair is completed and just sitting somewhete. I need my ring and I need it now. It's been 3 months exactly today, and this is illegal. My husband paid in full for my wedding ring. We don't owe Zales any money. I need help locating my ring please
I see i am like many others on this page. We are all fed up with our jewelry not being returned, I sent my ring back to get resized. I came in an the sales lady felt it needed to be sized down again. So me and my boyfriend sent it out again for resizing. All this happened before the store closed due to Covid-19. The sales associate has been in contact when she was trying to sell me more jewelry on mother's day. I requested information my my ring I was told the store is permanently closed.So my ring might of went to the carlsbad store or being shipped to my home. That store is also closed. Where could my ring be? Lack of communication sales associate says she will try and find out. Yet she has not been able to locate it or is not trying. If items are lost zales should offer a refund or replace it. Zales does have other stores not sure i would trust buying from them either if this gonna be the customer service one will receive.
I am going through the exact same problem. Sent my new wedding ring to get it sized at the beginning on March and it's now June. They don't know where my ring is and I'm getting so frustrated and mad. That ring means the world to me and I keep getting the "run around".
I too feel the same way as others, We purchased my wedding ring in March, sent it to be sized, store then closed for COVID, I understand that this was not expected but there has been NO effort by the store manager @ Quail Springs Mall to give me information on where my ring is or if it has been sized and sitting someone. Now I am hearing that this store may not re open at all. All of the other stores in this city have already re- opened, I am just left hanging and very upset. This was not a cheap piece of jewelry
I purchased a wedding ring for my wife 10 year ago. I stopped by your store in Anchorage Alaska, the two employees were sitting on their ass watching protest videos. This is totally unappropriate behavior in your store. I said I need to get one of the prongs fixed on the one carat diamond They said we no longer work on jewelry. I said I have warranty for this ring, she says Zales no longer works on jewelry. I have bought several pieces of jewelry over the years because of your High standards and quality. I will never buy another piece of jewelry from Zales!!!
Bad experience with Zales. Terrible customer service. Husband ordered a ring for me back in March. Still don't have it. They took our money for it. Called a rep said she would look into this. That was on 5/11/20. Gonna try and call them again. If no ring this week I am gonna ask for our money back and go somewhere else. Tried to shop local but.....
Disappointed, we have purchased a lot of jewelry from your company and the customer service in house was great. Since COVID19 customer service sucks. We purchased a ring in March the store closed the day it was to be delivered. Have tried several times to get it delivered to the house which should be an option during these times for everyone and continue to be told have to wait until store opens. The customer service over the phone were rude and could not make anything happen. As a nurse that ring was something to look forward too but 3 months later still nothing. Understand COVID19 changed the world but your company poorly handled your faithful customers and didn't even try to accommodate. Future business with this company will be deleted. Never expected poor service and unwillingness to serve your customers! Will be spreading the word don't buy from your company.
After watching your advertisement on TV, I had a thought. I have purchased watches(accutron) etc., my diamond ring, my wife's wedding rings, various rings and bracelets, etcetera, for fifty-five years. I am approaching Mothers Day and in June it will be my 50th wedding anniversary. My problem is that your advertisement showed interracial marriages and gay marriages exclusively and I have none of these nor do I support these. Therefore I will Not EVER purchase anything from your corporation again.
I'm sure Zales will be glad that you take your business some where else. Who cares what you support you racist homophobic idiot.