• Amtrak

    City
    Washington
    Street Address
    60 Massachusetts Ave NE
    Twitter ID
    Zip Code
    20002-4285
    State
    DC
    Anonymous

    It is my belief, Employee of Amtrak, RGlenn is misusing his Amtrak authority by accessing personal cellular devices. Mr.Glenn hacked my personal cellphone through Amtrak technical support capabilities. He has been tracking my device for months. The problem was identified by Apple & Sprint. Employee is located in Atlanta GA or New Orleans

    No document of proof but maybe if you all conduct investigation on your end it may be proven. Thanks

    12 weeks, 6 days and 15 hours
    Anonymous

    Edy L.

    when we arrived at the station to check in our car I was told we were down for two cars..NO ...NO ..finally after being held up they had the wrong name

    ...boarded and 5pm went to get food they were sold out of hamburgers and sold out of sandwiches at 5pm...we went with beef bowl ...two....and single serve wine...the beef bowl was not heated enough and cold when we got back to our seats...and totally disgusting ...threw mine out ...$51 to the garbage .

    ..looked later at receipt and was over charged ....later a drunk lady was yelling and cursing ...going on until 2am ...no attendant to be found to take care of this ..people a few seats away changed seats to right in front of us ...so what happen to social 6 ft ?? It was awful ride from beginning to end ...if you talk to customer service they are so rude and cold and do not give a dam ,,,,the ceiling above my seat was soiled and i came home with insect bites on my arm ,,,, just wanted to end the trip and asked reservation to be moved from sunday to sat ....for $102 they would make the change ...what a rip off sanford to Lorton people were much nicer ....it was sons first experience ( my 4th) and I dont think he would go again

    13 weeks, 2 days and 21 hours
    Anonymous

    Heather Alexander

    On 7/24/20 left Penn station heading to Jacksonville Fl. I call les prior to booking to inquire about Amtrak's response to the covid-19. The assured me that all passengers where being kept 6ft apart and that mask where required unless eating. None of the above where followed. The Conductor told the lady seated right in front of me that mask where optional while in her seat. This is completely against CDC guidelines and I will be following up with DPH. As of now I will fly! Never again will I take Amtrak!!!

    16 weeks, 3 days and 3 hours
    Anonymous

    Concerned amtrak customer

    I am writing from train 55 from New York to Washington DC. It is after 9pm and our train is being held at the station for no reason the conductor and staff indicate that a tree fell on the train track in Delaware, they indicates that they would let us know in the progress but it has been over an hour and no announcement has been made. I am contacting you because as a long-term traveller when a tree falls on the tracks it is removed and the train resumes it's route in about 30 minutes. An hour has gone by and no announcements have been made. I needed to bring this to your attention.

    17 weeks, 18 hours and 22 minutes
    Anonymous

    If you're deaf, how did you hear what he said? Was he signing or was someone signing for you? Seems suspicious...

    Thread
    17 weeks, 19 hours and 3 minutes
    Anonymous

    Do you mean Social Distancing? Your brain has also malfunctioned just like the guy above.

    17 weeks, 19 hours and 5 minutes
    Anonymous

    Your brain has malfunctioned.

    Thread
    17 weeks, 19 hours and 6 minutes
    Anonymous

    I am currently going through an absolute nightmare with Amtrak.

    My Wife and I had planned a cross-country trip for our 25th Anniversary. Purchase in March for September 2020. I put the deposit down with our debit card, then immediately removed/changed to our CC to add additional trip protection etc. as well as purchasing their own travel protection plan.

    By May we realized it would be in our best interest to cancel this trip until things may or might settle down with Covid-19. I called and canceled and figured that was that.

    Yesterday afternoon they wiped out our checking account and over drafted us by thousands of dollars.

    They are now actually fighting us on this, saying they have no record of the cancellation. I said fine then cancel us now. They stated that we are not entitled to a refund. That we are only eligible for future travel vouchers. This is despite all of their advertising, emails and website stating that there will be "No Hassles Refunds with no fees" for all trips booked before April 20th due to Covi-19. I have spoken with several agents who are telling me that they never give money back, only travel vouchers. We currently filing a dispute with our credit union as we have run out of options. We currently can not pay our bills, and we have been robbed of any alternative vacation plans as we have absolutely no intention of traveling with Amtrak ever! Thieves and Liars!

    17 weeks, 1 day and 2 hours
    Anonymous

    T

    They do not refund money. Only travel vouchers.

    Thread
    17 weeks, 1 day and 3 hours
    Anonymous

    Donna F.

    Shame on you Amtrak --it seems like you've done it again. My son and two of his companions were traveling with a service dog to Colorado. They were awakened and asked to leave because they smelled. I know for a fact that though their clothes looked shabby and "in style" and not my choice all three were freshly showered and their clothes laundered. The service dog was shampooed and bathed also. They were horrified and asked to speak to someone. Security said there were complaints. They phoned me and I called Amtrak. Someone from Springfield said they were told by the conductor to wear masks and they refused. I know for a fact they were wearing new kerchiefs or cloth scarfs around their necks as a gift from me. They were also given hand sanitizer. Customer service backed down when I spoke to them and said that normally they wouldn't allow them back on the train, but for a penalty fee of 270.00 they would allow them to board a train the next day. Not wanting them to be any more upset that they were my husband and I paid the money. Springfield Station closed at 10:30 PM and reopened 5:00AM. That left them all night in a strange place with no place to go.with a service dog. Granted they are young men and are able to care for themselves. My husband and youngest son are planning an adventure in August. I think I will feel better if they drive or take the bus. I would love my money back but reaching a live person in your company is ridiculously difficult. I can, under the circumstances, the way you conduct your company that it most likely be impossible.

    18 weeks, 5 hours and 27 minutes
    Anonymous

    Donna F.

    Shame on you Amtrak --it seems like you've done it again. My son and two of his companions were traveling with a service dog to Colorado. They were awakened and asked to leave because they smelled. I know for a fact that though their clothes looked shabby and "in style" and not my choice all three were freshly showered and their clothes laundered. The service dog was shampooed and bathed also. They were horrified and asked to speak to someone. Security said there were complaints. They phoned me and I called Amtrak. Someone from Springfield said they were told by the conductor to wear masks and they refused. I know for a fact they were wearing new kerchiefs or cloth scarfs around their necks as a gift from me. They were also given hand sanitizer. Customer service backed down when I spoke to them and said that normally they wouldn't allow them back on the train, but for a penalty fee of 270.00 they would allow them to board a train the next day. Not wanting them to be any more upset that they were my husband and I paid the money. Springfield Station closed at 10:30 PM and reopened 5:00AM. That left them all night in a strange place with no place to go.with a service dog. Granted they are young men and are able to care for themselves. My husband and youngest son are planning an adventure in August. I think I will feel better if they drive or take the bus. I would love my money back but reaching a live person in your company is ridiculously difficult. I can, under the circumstances, the way you conduct your company that it most likely be impossible.

    18 weeks, 5 hours and 27 minutes
    Anonymous

    Karen B.

    I love Amtrak. Have gone from Newton, Kansas to Kalamazoo, Michigan...and returned home again on the return route......many many times! I have NEVER had a bad experience on the trains. I sit in the Mobile Assistance area on the bottom. They provide great seating and staff for us. It is way cheaper then flying and the scenery is "off road" and beautiful. Only way for me to travel.

    18 weeks, 2 days and 23 hours
    Anonymous

    anonymous

    Going without a face mask....you may not be all THAT healty in the future. Your regard for othes is amazing also. Thanks for being a self-centered jerk.

    Thread
    18 weeks, 3 days and 24 minutes
    Anonymous

    The guy at Amtrak that's supposed to help you on as I'm on disability with back,neck, shoulders and knee problems he got on right after me I ALWAYS have my baggage in coach with me he grabbed my luggage and when I arrived in Spokane my 2suitcases were gone due to Amt employee rudely told me No you can't take in ther we are leaving right now and I'll put your bags right here I've waited since February 20th still No word Over a thousand dollars down the drain and I'm on disability which the AMTRAK employee didn't care I'm so disappointed in how I'm being treated over this I Want some kind of compensation That was BS that No time to walk my bags through double doors I ride AMTRAK ALOT maybe not anymore I see a lot of complaints with no response from corporate office my claim number us5554119

    18 weeks, 3 days and 1 hour
    Anonymous

    John

    I was and am currently on a Amtrak Train going to Chicago from St.Paul.

    There is a conductor -Dylan- on this train right now that has me absolutely offended and appalled at his choice of or way of communicating with passengers. He made comments about Amtrak as a whole and "less desirables" and then went on to spout off ill placed comments about the elderly and people with disabilities. Saying comments such as "Employees would never sit down ever!" ".... people even siting in here ( Lowe level couch) can't make it often times to the bathroom, and well here's these seats" "the place is really a down graded spot" and then went on to say "unless your just deaf and don't care, you could sit down here". Well, Dylan and management of Amtrak- I am deaf.

    I'm soooo hurt this being my first time on Amtrak and I assure you I am sure it my last! I really wanted to be in love with not driving and just relaxing yet here I am feeling like a 3rd class passenger.... not even human first.

    Please see below for a video I took of the egregious behavior....

    18 weeks, 6 days and 5 hours
    Anonymous

    Lucy Lamb

    Yesterday on June 24th, I contacted Amtrak Customer Service for assistance with booking a train reservation for my daughter. A promotional code was listed for Virginia students and we could not get the discount to apply. The customer service agent was the rudest and most incompetent person I have ever spoken to on the phone. Unfortunately I did not get his name because he hung up on me when I asked him for his name. We simply asked about the student discount which is clearly stated on Amtrak's website and his response was that no schools are in session and that they haven't been for months. I work as a teacher and was completely offended by that remark as I have been working every day since the school closure and providing virtual classes for students. It appears that this agent has no education or he would know the status of our schools. Amtrak should clearly give better training to its agents and it should also update their website if codes or discounts cannot be applied. I will not use Amtrak again.

    21 weeks, 22 hours and 53 minutes
    Anonymous

    Zoey White

    I just want to say how disappointed and disgusted I am with the Amtrak company... they charged my card twice and took +$60 I called customer service and the refund office the lady who picked up Vicky aka Karen operator # 7792 was extremely rude and wouldn't help me at all. She kept telling me I was lying the proceeded to argue with me. If anyone from corporate is seeing this you guys really need to change the way you treat paying customers. It's such a disgrace.

    21 weeks, 2 days and 4 hours
    Anonymous

    Lucy B.

    Was hoping to buy several tickets for myself and family as we are traveling from soon from Orlando, FL to Fort Lauderdale, FL....however it is quite apparent from reading your policy that your train services are not dog/emotional support-friendly (seriously most dogs don't weigh less than 20lbs!). We own a 26lb well-behaved dog who travels everywhere with us and for that reason we have chosen to give our business to American Airlines who is considerate of emotional support animals being essential to people. Our trip will cost us several hundred dollars more but will be happily given to a company who acknowledges the need for pets and support animals. Your pet policy is extremely strict so I don't know who you're appealing to, but keep that up and millennials will be putting you out of business soon, just like Applebees.

    22 weeks, 5 days and 1 hour
    Anonymous

    Gevel L. Woods

    First off having booked a vacation from you, is a little deceiving , as the hotel policy is not listed, requiring customers to post a 100$ for insurance.

    Second, reembursement should immediately occur when Amtrak alters a. Vacation package . i.e omitting attractions" or other venues. There no excuses accepted, except in extreme danger, in wich there was no dangerous situation. And they tried to compensate by send duplicate tickets, for the attractions wich had been cancelled, before i even had the chance to go. Not cool!!

    23 weeks, 16 hours and 7 minutes
    Anonymous

    suckit

    23 weeks, 1 day and 3 hours
    Anonymous

    your a jerk

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    23 weeks, 1 day and 3 hours
    Anonymous

    Sosadd

    Did you purchase a ticket after the train left? So it appears that you had two people make a mistake you and the train employee. It was sad that your daughter had to experience such difficulties. God bless her.

    Thread
    24 weeks, 1 day and 3 hours
    Anonymous

    Miss P

    SHAME on you, AMTRAK! Your "Customer Service" is a joke AND non-existant!! I called to check status of any restrictions for train rides. Was told "you have to wear a mask to get on a train but after that you can take it off after you take your seat". I found that quite "odd" so I called back and was told info was incorrect. Will NEVER take a train ride again on AMTRAK!

    25 weeks, 3 days and 18 minutes
    Anonymous

    Sam!

    It is time to STOP with the mandatory Face Masks and social distancing!! AMTRAK is only hurting the Healthy!!

    As long as these policies are in place I will not ride the train! I will watch AMTRAK fall into History to never be used again!

    26 weeks, 6 days and 15 hours
    Anonymous

    Janet W.

    I called about my additional 25% refund (promised on March 18 after talking to Stephanie) and was told ten days. Nothing! Tried calling and spent 58 MINUTES on the phone the first time. The second time, called and got the Refund extension...52 MINUTES and still no one!

    Thread
    32 weeks, 2 days and 23 minutes