• Choice Home Warranty

    City
    Edison
    Street Address
    1090 King Georges Post Road
    Phone
    (800) 216-5232
    Zip Code
    08837
    Mode
    nnn-1
    State
    NJ
    Anonymous

    Terrible company! They take your money and then you're on your own fighting your battles. I need my central air fix but no one can come until Tuesday which will be 6 days! Meanwhile, I want to cancel this plan and I get the run around. The representative did not allow me to speak with a supervisor. I paid $1,026. for 3 years and I have used them only 3 times for minor things. Now, I really need them. Right now I have gotten the run around and am on hold to speak with someone in the Business Dept. so I can cancel t his plan.

    Anonymous

    Charles

    My mother is 95 years old and she have been without an air conditioner for a month. My family have been calling and we are constantly told different thing regarding the installation of a new system.. Your company is very poor at customer service.

    Anonymous

    I want to cancel my plan and keep getting transfered and no one wants to talk to me. Im on hold for 25 minutes then it drop my call. I put in for call back nothing. Let me miss a payment and i get calls everyday. Can someone help me please.

    Anonymous

    Contact James via email (EMAIL)

    TESTIMONY TESTIMONY TESTIMONY TESTIMONY TESTIMONY TESTIMONY

    I am Vera Lopez by name, I live in California, United State Of America, who

    have been a scam victim to so many fake lenders online between May

    last year till June this year but i thank my creator so much that he has

    finally smiled on me by directing me to this new lender who put a smile on

    my face this year 2020 and he did not scam me and also by not deceiving or

    lying to me but however this lender whose name is Rev.James Guzman gave me 3%

    loan which amount is $ 600,000 united states dollars after my agreement to

    their company terms and conditions and one significant thing i love about

    this loan company is that they are fast.

    Anonymous

    I had a service call for a plumber they sent a handy man, when he arrived I asked are you a plumber he said yes . He miss diagnosed the problem so I called a plumber , who fixed the problem right away. Away , I called choice to talk about thuu I s they assigned a case manager to me who never reached out to me or returned my email or phone message I need to cancel this agreement.

    Carmen

    Anonymous

    Carmen:

    I'm beginning to agree I am still waiting on a call back for a service call I received an email that someone is assigned to my case but yet to have a conversation or a response from this person

    Thread
    Anonymous

    Sharon Reynolds

    Choice warranty has the worst customer servic I have ever seen. I called six times and they don't return your call back. I am so fed up with their service. This is no longer a good company.

    Anonymous

    I have been waiting for over 2 months still intil this day nothing

    Thread
    Anonymous

    robert

    the worst company ever. see over 5000 bad reviews with the BBB. many lawsuits due to scams. they take your money, send out poor repairman that do more harm then deny the claim.

    do not waste your money here.

    Anonymous

    Been three days and still cant get a service tech to come out . When asked what if they can't get me a tech to fix my refrigerator they said they will keep trying meanhile i have no refrigerator. Worse company ever to deal with filed a Complaint with the BBB.

    Anonymous

    Azmi

    I'm sick and tired of the games this company is playing ! I would still be without ac from beginning July until now if I didn't get someone else to fix it.

    Thread
    Anonymous

    Azmi

    I need to join that class action law suit asap!

    Thread
    Anonymous

    Seems like they just like to steal people's money on a monthly basis and make us suffer when we have a claim. Such a rip off of a company!!!!!

    Thread
    Anonymous

    Azmi Abdallah

    This is about the 4th week trying to get my claim resolved, claim #90099975. I had a tech come out on 7/1/2020 and misdiagnosed our issue with the AC. Which then you denied our claim. I had to get another company to come fix the issue. Long story short I was assigned a case manager Candi McLetchie (horrible customer service). Provided her on numerous times with the paperwork and proof of diagnosis and she still yet hasn't responded to any of my emails until I called and they escalated my case and she called back stating she hasn't received anything. The thing that is unfair is I have warranty, I followed your protocol, paid out of my pocket $550, provided proof and pretty much got ignored. Please look into this it's been over a month and please don't have Candi call me back and assign my case to someone else please.

    How frustrating!

    Anonymous

    Shanda

    I'm so sorry you have to deal with this too. Unfortunately, I don't have any air also. Its been 4 days now. When they sent the tech out I had air, and now I don't. He claims I need a new unit. This is just a shame that they do us like this! Something has to be done! This guy had his son..that's not licensed or a contractor doing something to my unit and now its not working. I'm so pissed right now. At least they authorized you a new unit. He told me I would have to pay &4500! They are just sucking money out of us and providing us with little or no customer service. I have filed a complaint with the BBB. I'm just sick of them,

    Thread
    Anonymous

    D Boyer

    It's been OVER A MONTH WITHOUT AIR CONDITIONING..... our case worker won't email or call us. He said he will authorize a new unit and will send the pick up ticket to our professional installer!

    Mohammad Haylo

    Anonymous

    Deb Ritz

    I have been waiting for 9 days for choice home warranty to assign a technician to fix my water heater! All they have done is lie to me and give me excuses. I have paid for this service for 2 years without a claim. This is how they treat their customers!

    Anonymous

    Agraz

    Terrible Customer Service, they keep you waiting for a long time and when finally come to the phone they said they will have Rohan Wallace call you back! Never happened. I made the horrible mistake to signed up for three years and paid them with my MC over a year ago! I live on fix income!

    Thread
    Anonymous

    Shanda

    I would also like to join the class action suit. I'm sick of them sending out these sorry, inexperienced people.

    Thread
    Anonymous

    1

    Do you have a number to speak with management regarding issue. I need the number. The customer service number just hangs up when I complain

    Thread
    Anonymous

    (EMAIL)

    CHOICE HOME WARRANTY IS THE BIGGEST RIP OFF THERE IS

    They fine more reasons NOT to repair something and they don't give a darn about their policies they find a reason not to pay for any repairs the paper invoices, pictures, notes, etc. for some reason they want more and more only to find a way to deny a claim. ALL they want is your money. All I can is run don't walk away from this so called company. Put your money in a tin can and bury it in your backyard. You WILL be better off.

    Anonymous

    Mela

    The same thing happened to me. So I totally agree with you.. this is not the best or a good home warranty to go with. And I had the rudest very unprofessional case manager there is.

    Thread
    Anonymous

    Brenda

    How can I join the class action suit??

    Thread
    Anonymous

    daughter

    my mother has this company and initial filed a claim on june 10, 2020. nothing has gone right. she was assigned a case worker who didn't return her call until a manage was requested. Sad way to treat a senior citizen that's paying monthly premium for a service.

    Anonymous

    Phil

    My Air conditioning unit is not working, it is the 11th day they are not repairing or replacing. No one to take a decision, they are no one crooks. i have been paying them last 6 years. When you need them for any help, they will not honor their commitment. Sad to know how they take customers for a ride. We need to take legal action against this co, so at least future customers will not be cheated.