• Comcast Cable Communications, LLC

    City
    Philadelphia
    Street Address
    1701 John F. Kennedy Blvd.
    Phone
    (215) 665-1700
    Number of Employees
    15000
    Contact Name
    Neil Smit
    Related Terms
    Xfinity
    Fax
    (215) 981-7790
    Zip Code
    19103
    State
    PA
    Title
    President
    Anonymous

    Lisa

    Ray, I'm having the exact same issue. I pay $120 a month for the fastest speed 600mbs and speed test show 200 or less and in my basement lucky to get 60mbs. My sons xbox lags bad. Have contacted costomer service several times (waiting over an hour to talk to someone) and nothing!!! But they sure want their money every month!!! ****!!!

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    Anonymous

    Angeles

    agree. the can't get a tech out to the house, but is you call asking for new service and say you will pay for the service, YES THEY CAN SEND A TECH. they are the worse...

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    Anonymous

    Yes, that is the way they are; they don't care if you are a customer for ove 10, 20, 50 years.

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    Anonymous

    To much of headache to had get AT&T I just want my money

    Anonymous

    WELL ask XFINITY to buy better masks, you can find those easy on internet.

    if you use the mask, keep a distance of 6 feet and wash you hands; THE TECH CAN WORK

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    Anonymous

    AGREE.

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    Anonymous

    Yes, that is true. TERRIBLE

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    Anonymous

    Cheryl

    Comcast has one of the strictest policies concerning Customer Personal Information. That requires the same set of questions on every single customer call. I'm sure you've heard of many major corporations that have had hundreds of thousands of customer information being hacked. Have you heard of Comcast customer accounts being hacked?

    They're also rebuilding plants to higher megahertz. That's not cheap. Do you watch tv when there's hurricanes, tornadoes, etc? Well, if you see military and government vehicles going to those sites, you'll also see Comcast vehicles going there from "multiple states" to get the job done as soon as possible. Did you see what Hurricane Michael did to Panama City, Marianna, FL, Dothan, AL, etc? It was equivalent to IBM's Code Blue. The techs and supervisors were away from their families for months, some eight to nine months.

    Please practice patience.

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    Anonymous

    Cheryl

    First, commercial service has the highest priority other than essential services such as government accounts, statewide and local. Then there's many agencies like your local hospitals, HHS, Departments of Financing, service to all the schools in your footprint, the jails and sheriffs offices, families qualifying for free breakfasts and lunches, etc. Are you aware of Comcast Cares Day? It is the largest volunteer day in the U.S. There are over 160,000 employees and friends that volunteer a six hour day to work at the lowest funded schools, animal shelters, etc. The employees and management also make yearly and separate financial donations to the elderly associations, Abuse organizations, etc.

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    Anonymous

    Cheryl

    So sorry to hear of your plight.

    Many Comcast stores are closed, offices are closed due to the virus. The techs that get sick have a mandatory quarantine. Those that were fine have gotten sick by close contact with customers. They only recently reported in science and medical sites that those cheap blue masks do not work and if anything have made people more susceptible to getting the virus.

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    Anonymous

    Cheryl

    I would first suggest you contact your neighbors and whomever management is for your community. Possibly contact your HOA to verify that everyone else is having this issue. Maybe your complex is older and needs all new wiring. Quite a few will bulk on the suggestions from Comcast Multi Dwelling Units (MDUs) account reps.

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    Anonymous

    Dorothy - Indiana Issues with the A70

    Xfinity Mobile is a disaster!! I've been on the phone for two days with trying to get an answer to an ongoing issue with the new Samsung A 70's that are defective. I went into the Xfinity store to see why my phone was dropping calls, disconnecting from the internet and doing all kinda goofy stuff. The store gave me the number to Mobile Support. They were aware of the issue with the A70's and offered me a A71 as a warranty issue. I waited on the phone for 1:30 minutes while the tech tried to get this ordered. I put down the phone to pay my lawn care provider and it hung up. I called back, got another technician and same thing. This time I was on the phone for 1:45 minutes. This is ridiculous!! He couldn't get it done either. I've never had any issues with the Internet side of it but this mobile service is RIDICULOUS!! There's no way to email them, they don't offer a call back; you just stay on the phone. I'm thinking about going back to my old carrier. This is just UNACCEPTABLE

    Anonymous

    I have been a customer for over 20 years. Got my bill and it was $27.09 higher. I called Xfinity to try to get a different package that is similar to what I had. I was told by a representative that I can down grade my package but there isn't anything they can do because of inflation. I'm so disappointed in how I can support a company but when needed they can not support their customers. So unfortunate I have to down grade my package and paid the same for less service.

    Anonymous

    Slingshot

    Comcast sucks my bill went from 132 to 196. In one month

    Anonymous

    Comcast sucks **** as of right now in my eyes

    Need to step up ur game comcast I have 5 business losing money becuz of ur **** service and **** customer service people when I pay a 500 to 600 dollar bill for my company yall are a company if yall went down yall will lose money yall use to be the best service but now it seems like yall took over metro service a piece of **** that needs to step up and put some people in the business that actually knows wtf there doing I'm losing money and before I do I'll go to the president news government anything I got to to let other people know that comcast is being **** to there customer right now I'm losing money becuz of yalls service

    Anonymous

    Kevin C

    Comcast service in Athens Tenn is the worst service I have ever seen. 2 weeks with problems of service dropping out then coming back and going out again is extremely frustrating. I have made multiple phone calls to service and have never gotten resolve. You hold a monopoly on service for us and we are forced to put up with your horrid service. Enough is enough!!!! I will be organizing a meeting with our local government to make you either release your monopoly or improve and uphold what I am paying for!. My name is Kevin Caruthers. My number is (PHONE). Your customer service promises to return calls but never do. We are handicapped by your negligence but no more. I expect a call to resolve this. Because if you fail to reply I will take legal action to stop your money grabbing ways

    Anonymous

    D.Carolina

    I have been calling comcast office about there wires being down in my yard. I have wait three full days for someone to put them back up this is a hardship because I can not sit back there comfortable or allow my family and friend to go back there. I has made several request and each request I was told someone was coming. If I fall or one of children fall over the wire it will be on you. At this time I am very unhappy with your services you try to use the virus for and excuse to come put the wire that is outside for a reason to not show up I will be contacting the FCC concern this matter.

    Anonymous

    NJ Marinaro

    Our cable box over heated and melted. My wife now has blisters on her fingers. WE attempted to call several times only to be put on hold and be told "We'll call you back." The fact that the box melted and burned a customer was not significant. I'm betting a letter to Lynn Charytan will get a result.

    Anonymous

    Ray bisbano

    I've had a problem with xfinity for 6 months now. I'm paying for gig speed but lucky to get 200. Every nite it drops to 60. A far cry for what I'm paying for. The service to my condo is horrible as at nite when everyone is home the service stinks. You can't call anyone who cares. Never again!!! Especially if your in a condo. There are literally no phones to call and complain unless you go thrthe computer calls that lead you to someone over seas.

    Anonymous

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    Anonymous

    You suck

    Worst ever. Keeps flipping defaulting to Spanish.

    Anonymous

    a customer service rep

    you should forget this company, it is horrible. they refuse to take care of not only their regular customers but businesses too. They think they are entitled to whatever the customer has but provide crappy service and customer recovery. I have worked in customer service my whole life and this just makes me sick to my stomach. They don't care about you nor your money because they think they have billions more gullible people to fool and treat like ****.

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    Anonymous

    a customer service rep

    you should this company is horrible. they refuse to take care of not only their regular customers but businesses too. They think they are entitled to whatever the customer has but provide crappy service and customer recovery. I have worked in customer service my whole life and this just makes me sick to my stomach. They don't care about you nor your money because they think they have billions more gullible people to fool and treat like ****.

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    Anonymous

    Connie Wiesendanger

    I have been a customer for over 10 years. Never a problem until a couple of months ago. I have gotten nothing but the dang run around by you all. I cannot get anyone to listen nor can I talk to anyone other than robots and folks who have little command of the English language. I am so disappointed in your service and customer care. However today I did talk to a sweet girl who tried very hard to help me out. Now get off your executive butts and do a better. I will never recommend this company to anyone until this problem is fixed.

    Anonymous

    Comcast has the worst customer, internet and cable service ever. I'm not sure where to start, this is so frustraing. I've been having issues with my service for months, they run the same system checks each time and nothing changes. I was without service for 3 weeks phone, internet and cable before a technician was able to come out. The technician comes out and drills extra holes in 2 newly renovated rooms without permission only to say the problem is the equipment. After standing in line for 2 hours to exchange the equipment got home connected it, still not working. Another technician came out a week later and stated the previous technician failed to connect an adapter that plugs in for the services to run. I was also informed at this time that I was being charged for a cable box that I did not have and was told to call, give the representative the serial number given to my husband by the technician so that box could be removed from my bill. Still having issues with my internet and 1 of my cable boxes, I called comcast and was told by this representative that my out dated modem was the problem. She told me they were sending me a new modem and box to replace the 1 that wasn't and still not working. I've connected the new modem, sevice is still slow when it works. I called again today for like the 100th time and was told that a technician could not be scheduled to come out again until I restart everything and they troubleshoot on their end again for the 100th time, lol. Still no resolution to my issues.