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Anonymous
S Sugarman
1 year, 15 weeks and 2 days
I have been a corporate customer since the start of Vonage. Invested in the Jeff Citron IPO and lost every dollar invested. However I have stuck with Vonage all these years. Well our corporate offices are in NYC which we have not been in since the end of February. I hae learned that Vonage cancelled our numbers which we have had for 25 years. The account was paid in full and I furious to learn that our corporate numbers are redirected to a moving company in Florida. We are in the investment business.
Further when I called customer support I have to person after person all of which offer ZERO resolution. I want our original numbers back and our service restored.
Shame on Vonage for CLOSING corporate numbers during a national emergency and I just find out about this yesterday..
This MUST be resolved immediately as the press will have a field day on the lack of corporate responsibility during a Global Pandemic.
Any human with any sense would understand this anger. This is completly NOT acceptable.
I am now waiting for a business customer support person named Justin (he would not disclose his last name) nor give an email.Anonymous
J herrick
1 year, 13 weeks and 4 days
Did you ever get a resolution? I have a similar problem with Vonage and have been fighting them for 3 weeks and many, many calls to tech support for a resolution. Their very polite support people are utterly useless. I have never received a call back even thought they promised multiple times to call back in one hour. I long for the old Bell system that just worked.