• DHL Express (USA), Inc.

    City
    Plantation
    Street Address
    1200 S. Pine Island Rd.
    Phone
    (954) 888-7000
    Number of Employees
    30000
    Twitter ID
    @dhlexpress
    Fax
    (888) 221-6211
    Zip Code
    33324
    State
    FL
    Anonymous

    Couldn't agree with you more.

    TERRIBLE CUSTOMER SERVICE!!!!!!!

    Thread
    Anonymous

    Mark

    Terrible service !!!!

    Even worse customer service, especially if you can reach someone that you can understand.

    Issue -

    Package scheduled to be delivered -

    Go on line and check off that they can drop off with no required signature.

    Have a note on door, saying can drop off or leave with business next door.

    Have a call number on that note.

    Finally at 6:30 pm I call. On the phone with customer service, they said someone attempted to deliver at 6:30 pm. (The exact time we are on the phone, and the office is next to the front door).

    Unlike UPS, Fed X, or other carriers, the driver never left a note on door saying they attempted a delivery. So I'm guessing....they really didn't come.

    Supervisor told me it would be delivered first thing the next day (today). It's now 11am - no package.

    Brian, from Smyrna location - is ZERO help. Said it would be delivered today, won't or can't call the driver.

    I've dealt with some terrible service before - you guys win the trophy!!!

    Anonymous

    Walter

    Probably the worst company I have had to deal with. I have tried everything and, after spending an hour on the phone with a DHL 'customer service' person, I tried what they told me to get a shipment off to Germany from Vancouver, Canada. I thought everything would be OK when the driver came and picked the package up late on Monday. Got the call Tuesday that the shipment was coming back to me. No one on the phone could tell me why, but they said it was explained in a letter. Seeing that I did not have the package back, and I still don't, I don't know why the package did not send. They took my credit card payment of $112 CAD but that seems to be the way of doing business in the days of Covid (paying for no service, with no money back guarantees). The bigger problem is that this is a blood sample that has to get to the lab in about 3 days and it has been in DHLs hands for 3 days now, so the sample is no good once it finally gets back to me and I try to send it again (with a different courier). I have now been on the phone, supposedly being put through to a supervisor, but the phone has been ringing now for about 20 minutes without anyone answering it. I think they have put me through to an unused line to get rid of me.

    Anonymous

    Monica Otero

    My brother sent me a month supply of five different medicines for my mother (who is sick and visiting from Spain). He also added my mom's Doctor's prescription to it.

    DHL asked me to email that same prescription to them with her Spaniard ID and European passport, so I could finally receive the package. But for some reason Laurie Braendle and Andre Henders ("DHL's ambassadors" who were assisting me with the tracking) were incapable of submitting all the attachments I forwarded to them, as I was asked. The package went back to Spain and they explained that "They never received the attachments" as all attachments I previously sent were showing in the email they were replying to me.

    This is incredibly disappointing and I hope that at least we get full refund.

    HORRIBLE EXPERIENCE!!!

    Anonymous

    ess Account for Exporting. I have been at this for 3 weeks now. NO ONE RETURNS CALLS. I have called about 35 times and sent emails. They assigned me to an Account Manager his name is Kyle Chance and he is supposed to help me. Well no go. So after 3 weeks I go up the food chain and call and get his supervisor's name Joe Jimmy well here we go again. Left two messages and not one return phone call. In addition messages were sent to these people from all the Customer Service people I have spoken to. I cannot believe that these people are so overwhelmed they cannot set up a new account. HORRIBLE, HORRIBLE Customer Service and I am sick and tired of COVID being their excuse. BS you are not that busy shipping to CHINA t,m,m,m,m ,m, m, m, ,m ,m

    Anonymous

    ess Account for Exporting. I have been at this for 3 weeks now. NO ONE RETURNS CALLS. I have called about 35 times and sent emails. They assigned me to an Account Manager his name is Kyle Chance and he is supposed to help me. Well no go. So after 3 weeks I go up the food chain and call and get his supervisor's name Joe Jimmy well here we go again. Left two messages and not one return phone call. In addition messages were sent to these people from all the Customer Service people I have spoken to. I cannot believe that these people are so overwhelmed they cannot set up a new account. HORRIBLE, HORRIBLE Customer Service and I am sick and tired of COVID being their excuse. BS you are not that busy shipping to CHINA t,m,m,m,m ,m, m, m, ,m ,m

    Anonymous

    marilynmartin

    I am trying to open a Business Account for Exporting. I have been at this for 3 weeks now. NO ONE RETURNS CALLS. I have called about 35 times and sent emails. They assigned me to an Account Manager his name is Kyle Chance and he is supposed to help me. Well no go. So after 3 weeks I go up the food chain and call and get his supervisor's name Joe Jimmy well here we go again. Left two messages and not one return phone call. In addition messages were sent to these people from all the Customer Service people I have spoken to. I cannot believe that these people are so overwhelmed they cannot set up a new account. HORRIBLE, HORRIBLE Customer Service and I am sick and tired of COVID being their excuse. BS you are not that busy shipping to CHINA that you cannot return phone calls. I got an immediate response from Federal Express but International is not their specialty DHL is supposed to be the best, but if this is the best omg what could the worst be like. If your working from Home DHL ya better check on your employees their all taking off and playing golf or at the pool. FRUSTRATING AND HIGHLY IRRITATED. EVEN YOUR US CORPORATE DOES NOT ANSWER THE PHONES. AMAZING.

    Anonymous

    Dani angry!

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m , ,msasagskjs

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommensabfusjbasjhas

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommenpahdad wali cham ve

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommenpahdad wali cham ve

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommenhci cheh eh

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommenhci cheh eh

    Anonymous

    ,m mCarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,mpee pup pi

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommenmnhez right dude

    Thread
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,,,msamsaschal kuliki main

    Thread
    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,mas,masabshabshabsqkq

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Beformame this experience, I would recommena,sma,sma,sma,msa

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Beformame this experience, I would recommena,sma,sma,sma,msa

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,mas,mas,mas

    Anonymous

    CarMax Auto Finance does not offer Gap insurance in the state of SC. I was unable to obtain it through my insurance company due to not being the original owner. My car was totaled due to someone running a stop sign, of course she had no insurance, so I had to file it on mine. I was left with a $3,000 balance on a loan and now I am stuck. I have seen several people that have had this same issue. I have an attorney and am looking for people that would be interested in filing a class action lawsuit against them due to not offering Gap insurance on their car loans. Before this experience, I would recommen,m,ams,mas,mas,ma

    Anonymous

    NO ONE WILL ANSWER THE PHONE!!!!! SORRY COMPANY!!!

    Anonymous

    Trying to decide whether file a suit in Florida or in Arizona district court. I am out so much monet because of this ridiculous companeaja

    Anonymous

    Trying to decide whether file a suit in Florida or in Arizona district court. I am out so much monet because of this ridiculous compan,m ,m ,m ,m , , ,m