• Earthlink, Inc.

    City
    Atlanta
    Street Address
    1375 Peachtree St.
    Phone
    (404) 815-0770
    Number of Employees
    3241
    Contact Name
    Rolla Huff
    Fax
    (404) 892-7616
    Zip Code
    30309
    State
    GA
    Title
    Chairman and CEO
    Anonymous

    It work for about hour, while it would worked my telephones stop working, all but the one connected on same line as router. I call tech support after hours andyy wifi stopped working. Now my wifi is not working and neither is my phone in kitchen and living room. Worse off then before the tech fixed things. EarthLink help

    Anonymous

    Priscilla dtanley

    I had a tech come to fix my wifi

    an router. It work for about hour, while it would worked my telephones stop working, all but the one connected on same line as router. I call tech support after hours andyy wifi stopped working. Now my wifi is not working and neither is my phone in kitchen and living room. Worse off then before the tech fixed things. EarthLink help

    Anonymous

    nk for over 20 years and have enjoyed the service from dial-up to now just email. No other service has provided the level of security and virus protection I have received from them. When the LoveBug virus came out, and Hotmail, MSN, and Yahoo are being hacked, I have had no issues. Their SPAM filter needs a bit of updating, but for the most part it's definitely better than the others.

    That said, the outage they are experiencing right now is another reason they need some serious updates to their servers. CS should not be offshored anymore and a 24-hour chat needs to be implemented for outages/issues.

    I will definitely be calling the Corporate

    Anonymous

    TexasRose

    I have been with Earthlink for over 20 years and have enjoyed the service from dial-up to now just email. No other service has provided the level of security and virus protection I have received from them. When the LoveBug virus came out, and Hotmail, MSN, and Yahoo are being hacked, I have had no issues. Their SPAM filter needs a bit of updating, but for the most part it's definitely better than the others.

    That said, the outage they are experiencing right now is another reason they need some serious updates to their servers. CS should not be offshored anymore and a 24-hour chat needs to be implemented for outages/issues.

    I will definitely be calling the Corporate Office on Monday.

    Anonymous

    Marilyn Hamilton

    Again I have not seem a tech to install my WI FI. Unless it is installed today after 3 scheduled appointments to which no one appeared the tech again has used the excuse the call he or she was on a call that is taking longer, I will cancel my request and expect a refund of my money. As I stated in a previous email, you are the most incompetent company I have ever dealt with.

    Anonymous

    gary

    This new start page sucks. no sign in or sign out, no reminders for appointments, no favorites like for my banking, SS, Medicare, DMV, Investments, etc, no state national news except what rolls across the page and a lot of ads. This new page is worthless and trying to call EL is a waste of time, having to be on hold for hours, keep calling back then someone disconnecting you or getting someone to talk to from a foreign country that is hard to understand. Put it back to where it was before.

    Anonymous

    Disgusted

    The new Safari home page is more than horrible. No reminders, no stock quotes, no local weather, no business news, international news, USA news, sports news, no Google and on an on. Instead a bunch of meaningless stories. I am an original subscriber to Earthlink(over 20 years) and I am going to cancel. This entire thing is idiotic.

    Robert L. Fox

    Anonymous

    I have tried several times to set up service and they keep scheduling times when I work! I'm so glad after reading these posts that I didn't get their services ! Customer support is a joke and you can't make them understand anything!!! I can't understand what they are saying and cannot get them to understand what after 230 pm means!! A blessing in disguise I guess! Will stay with spectrum!!!

    Anonymous

    (EMAIL)

    This is Jess W. Kuhl Jr.

    I tried to pay my bill and because I don't know what my password or my verbal password or my old debit card number is they will not help me this is Ridiculous. I can't speak to a Supervisor or anyone in management to fix this problem I have also had my phone number changed and since I can't tell them what my old debit card number is they can't help me. Why can't someone take my new credit card number and run it through their system so I can pay my bill and they would see that my credit card would come back in my name the same name that is on my account also my email address is still the same and they could send me a email so that I could change my password and or my phone number and or verbal password. I can't imagine that no one there can help so that they could get paid by me and get my service back in good standings. Please help me so I can pay my bill.

    My old phone number is (PHONE) and my new phone number is (PHONE) my address is 2512 Banister Dr. St. Louis Missouri 63125

    Jess W. Kuhl Jr.

    Anonymous

    Lisa Cossettini

    can somebody please tell me why it has been impossible lately to get decent internet connection? I've called their outsourced tech support several times & now they are saying it's something inside my apartment, & that it is nothing on their end. I'm ready to dump them. This is such a crappy way to run a business. Why is my internet only working 50% of the time?????

    Anonymous

    Bee

    I've been with Earthlink after it absorbed Mindspring, or vice versa. Since around 1997. The webmail experience has been pathetic for 3 days. I live in an area with good digital infrastructure, in case you're looking to displace blame. Are you making any plans to transfer user databases to another company in case you fold ? I'm getting the impression you can't afford new equipment, servers etc. How does the below bear on the inadequate performance of late: After legal ruling, Windstream files for Chapter 11 bankruptcy ... (URL) Feb 26, 2019 - Windstream filed for Chapter 11 reorganization in the U.S. Bankruptcy Court for the Southern District of New York. In the Southern District of New York, Judge Jesse Furman ruled that Windstream had to pay Aurelius about $310 million plus interest of roughly $61,000 per day. New York Southern Bankruptcy Court Case 7:19-bk-22427 - EarthLink ... (URL) Feb 25, 2019 - Case Title: EarthLink Business, LLC. Court: New York Southern Bankruptcy Court (nysbke). Chapter: 11. Judge: Robert D. Drain. Filed: 02/25/ ...

    Anonymous

    Disgusted

    I could not agree more!!! And even worse then that is the CONSTANT LATENCY! More often then not I cannot open or send emails!! I cannot even begin to count the number of lost hours when well craft and thought out emails evaporate in the 20 minutes they float in nowhere land because of latency, only to vanish all together.

    Not only do they have the nerve to charge for a service which their far superior competitors provide for free, but they don't even manage to provide the service! They rely on shucks like me, who signed up 20 years ago and can't deal with all my contacts needing to be provided with a new address!

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    Anonymous

    I have to agree with everyone here! This is the worst company on the planet!!! I have been an Earthlink customer for 19 years, and now all I get in my in-box is SPAM!!! And not just BS spam, but embarrassing spam headers that are so bad, that I cannot open my email in front of anyone anymore. Their Tech Support is BS. They will not take responsibility for this issue, and are too stupid to create any kind of code to block these OBVIOUS TO A MONKEY, spam domains. I've had it, and will drop my Earthlink mail address.

    In order to make any revenue, Earthlink has sold our names to spam companies, which they will deny. And if they have not, then at the very least they have sold access to our email accounts by turning a blind eye to obvious spam.

    Today I received over 50 spams, just this morning. There are more to come by end of day, for sure. I block them every day, and more arrive the next day with new domains. It is a whack a mole time suck. And they should be doing this for their customers, not me doing it for them. All they do is tell me my mailbox is full, and my spamblocker list has reached it's limit. Duh, what a bunch of morons. FINAL WARNING: EARTHLINK IS A SCAM!

    Anonymous

    SPAM!!!!!!!

    Anonymous

    J

    We are experiencing the same thing. They could not care less. It is almost as though they have no fear of ever losing a job. We have been with them since 1988 and since they were again taken over, they stink. G-mail is more secure and we don't pay for it. If you call and complain, notice how much spam comes into your inbox.

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    Anonymous

    Do not and I can't stress enough NEVER SET UP SERVICES WITH THIS COMPANY. They are liars about EVERYTHING.Managers DON'T RETURN CALLS. I've missed days of work in this terrible economy and they don't care. They lie about whose a manager and they sell your information to other companies...

    BEWARE!!!!!

    Anonymous

    I have been a loyal TIAC.NET customer for decades. Since Earthlink took over the account there have been unending problems. The technical issues are truly unfortunate. That they bungle taking money is mind-boggling. I have wasted hours and hours, every year trying to get them to take money! Currently, I am sending the money on a regular basis, in the hope that someone screws up and applied it to my account.

    Anyone want to join in and but the TIAC.NET URL from them?

    Anonymous

    MJ

    I have used Earthlink since it was barely a startup, when you had to dial up an internet connection. I agree with everyone here who says the service has gone downhill, and the online support is beneath awful. I just spent THREE HOURS trying to correct a bill. I spoke with someone in Mumbai or thereabouts, about getting double-billed. Aside from language issues, he was no help at all, we were disconnected (from his end) and I wasn't called back. I went on CHAT and had a similar experience with "MACK S." followed up by Supervisor Savio. The attitude of Earthlink is "Arrogance with a touch of Indifference." I wouldn't recommend the service to anyone, and will never again renew. "Earthlink - It's not worth the hassle."

    Anonymous

    J Hooe

    I started with them back in the 1990's. They are horrible now. If you try to call the States, no one picks up. The technicians treat you as if you were stupid and one named William is arrogant and talks over you. I am trying to figure out how I am going to get our organization's e-mails if and then we dump them. William had the effrontery to tell me we are getting phishing and spam directly into our inbox because, "like a bank, we are more secure and are s target". How is it our gmail account is not a orobkem?? On Yelp, people have given the new parent company Windstream, a half a star total for service!!!

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    Anonymous

    Dustin Spicer

    Horrible service they have guaranteed me installation twice now but have been jerked around and still no service. They say that it is going to be tomorrow. We will see anyone that wants to or am still interested in a class action contact me.

    Anonymous

    Cat

    they are frauds

    Anonymous

    John

    Earthlink has gone down the tubes. Several spam emails and there elite team does not know how to communicate properly to help you fix the problem. Terrible customer service.

    Anonymous

    Susan

    I have tried for years to get Earth-link to stop harassing me with their own e-mails to me. I received 21 messages today, and 17 of them were from earth-link, even two on the same minute and one one minute later telling me that my mail is almost full. I don't have to be a rocket scientist to know that THEY are filling it up. I called one more time, in which I was ASSURED that he had it stopped until I quoted his remarks back to him, telling him that I recorded this call, and he backed up with "Oh I can't stop it". He gave me $5. credit "for my troubles". I will be going to a lawyer, the BBB, and the FTC. Anyone up to a class action suit"? (EMAIL), if they haven't got it filled again!

    Anonymous

    Steven Corser

    I have been with EL since the early 1990's. I use EL's 'webmail' email service as my primary email address. I have stayed with EL throughout the years because of EL's excellent 'spam filtering' in my email. Unfortunately, it seems that EL is no longer filtering spam email in the same manner, as my inbox is now packed with spam on a daily basis. Even after designating such spam as spam inside webmail the same spam just keeps coming in. It's getting to the point where it's taking up too much time each day to deal with all the unwanted spam. Nobody in your third world customer service centers has any solution or advice as to why this is happening or how to fix it. So, unless EL provides me with some remedy this loyal paying customer will be gone in the near future.

    Anonymous

    pissed customer

    when i set up my services i told them i didn't like that policy and gave them a debit card and quickly reported it lost so they couldn't go into my account anymore. i wish i'd done that after i tried to clear up my account a few weeks ago. they need to be careful about folks money.

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