• Enterprise Holdings, Inc.

    Phone
    (314) 512-5000
    Number of Employees
    70000
    Contact Name
    Andrew Taylor
    Related Terms
    Enterprise Rent-A-Car
    Related Terms
    Alamo Rent A Car
    Related Terms
    National Car Rental
    Related Terms
    Vanguard Car Rental
    Twitter ID
    @enterprisecares
    Fax
    (314) 512-4706
    Zip Code
    63105
    State
    MO
    Title
    Chairman and CEO
    City
    St. Louis
    Street Address
    600 Corporate Park Drive
    Anonymous

    Dawn quenette

    Ya ive been charged different rates and i rent for a week at time for last 10 weeks and still havent had my deposits returned every week there charging my acct another deposit saying my last one will b returned it takes a few days and charge me another one and prices change to send me info on lawsuit please

    Anonymous

    going to send us a another vehicle we went to the place the place had been closed due to the pandemic called back supposed to have been corporate office so I thought told him more issues with the vehicle there was something wrong with the transmission was slipping a light that would stay on the hole time it was 2 quarts low on oil they were supposed to call us to swap out vehicles before we left no call we had to drive that piece of **** car all the way back to Louisiana bring it back to the Enterprise place told him what happened so-called manager back to the Lafayette Enterprise on Johnston Street and that was a joke he did not want to talk to me at all only to my husband because he was the one that signed the papers to rent that piece of **** and believe you me they got that dirty car just like we got it I keep calling corporate office and they give me the run-around to oh we going to call you in a couple of days it takes that long for them to get to an e-mail bulshit it don't take that long the manager said

    Anonymous

    Cindy Broussard

    We rented a vehicle from Enterprise off of Johnson Street in Lafayette it was filthy was not wiped down at all was not washed on inside are out I took pictures of everything on how filthy it was too late to call to get another one so proceeded to go on our trip well we stopped stopped for gas guess what comes out of the vehicle roaches got where we were going called Enterprise where we went they were going to send us a another vehicle we went to the place the place had been closed due to the pandemic called back supposed to have been corporate office so I thought told him more issues with the vehicle there was something wrong with the transmission was slipping a light that would stay on the hole time it was 2 quarts low on oil they were supposed to call us to swap out vehicles before we left no call we had to drive that piece of **** car all the way back to Louisiana bring it back to the Enterprise place told him what happened so-called manager back to the Lafayette Enterprise on Johnston Street and that was a joke he did not want to talk to me at all only to my husband because he was the one that signed the papers to rent that piece of **** and believe you me they got that dirty car just like we got it I keep calling corporate office and they give me the run-around to oh we going to call you in a couple of days it takes that long for them to get to an e-mail bulshit it don't take that long the manager said we should have called him Enterprise is Enterprise no matter where in the hell you at I did call Enterprise where we were and still did not get any help there either I will keep calling corporate office until they do something about the issue we had or do something about that **** of a manager that is at the Johnson Street Enterprise Rent-A-Car in Lafayette la

    Anonymous

    James

    I'm in a desperate position to get my belongings replaced and have no means to do so since my wife and I were displaced from work due to COVID-19. In a nut shell-

    I rented a 2020 Blazer that engulfed in flames on the highway while traveling on a 2 week cross country retirement vacation with my elderly father.

    We lost everything and now have been denied on all levels any reimbursements for our belongings. We are traumatized as we had to jump from a burning vehicle at 1 am and were stranded on a dark highway, and now we have received no help.

    Someone please help us. James (PHONE)

    Anonymous

    mailed Customer Service in June, then again on July 10, 2020, letting them know about a vehicle I rented that wasn't cleaned, in the middle of a pandemic. Their site specifically details how the clean, what items they clean, etc. Let them know I had pictures. They responded, "I've forwarded your comments to the location's management team to ensure this issue is being addressed." Just less than a month, hadn't received a response or request for the pictures. Did received a message from customer service offering me $75. Guess that's what my life was worth, if I contracted the virus from their unclean car. After waiting, I accepted the $75.00 but sent another email to customer service advising they hadn't contacted me. Seems as though, not only did Enterprise not live up to your "Complete Clean Pledge, the previous customer service representative lied or attempted to deceive me? Found out their staff only investigates if a credit isn't taken? So for three weeks nothing was done. I asked, Is that what you're saying? You don't forward complaints if a customer takes a small credit. What a horrible policy! That gives me no confidence in Ent

    Anonymous

    Janet Parks

    You're health is apparently not a concern during Covid-19 when you rent from Enterprise at Dallas Fort Worth location.

    Emailed Customer Service in June, then again on July 10, 2020, letting them know about a vehicle I rented that wasn't cleaned, in the middle of a pandemic. Their site specifically details how the clean, what items they clean, etc. Let them know I had pictures. They responded, "I've forwarded your comments to the location's management team to ensure this issue is being addressed." Just less than a month, hadn't received a response or request for the pictures. Did received a message from customer service offering me $75. Guess that's what my life was worth, if I contracted the virus from their unclean car. After waiting, I accepted the $75.00 but sent another email to customer service advising they hadn't contacted me. Seems as though, not only did Enterprise not live up to your "Complete Clean Pledge, the previous customer service representative lied or attempted to deceive me? Found out their staff only investigates if a credit isn't taken? So for three weeks nothing was done. I asked, Is that what you're saying? You don't forward complaints if a customer takes a small credit. What a horrible policy! That gives me no confidence in Enterprise or statements they make. I've waited two months to hear back from DFW Rental staff with no response. This is serious, their lack of effort, could have exposed both myself and my adult daughter to the Covid-19 virus! Not something to take lightly.

    So again, I asked to talk with someone to assure it didn't happen to someone else. Nine days have passed and no response! So I emailed again, turning down their offer and stated: "Again, I do not want the credit, I want this investigated. I've attached pictures for you to pass on. Once DFW completes their investigation, I would like to talk to someone in Corporate, above the site managers. I was angry I was put in this position and now angrier your company finds a possible Covid-19 exposure due to non-cleaning as something they aren't interested in investigating due to an archaic policy. I would imagine most people take the credit, not realizing their concern won't be look at. Your policy allows locations to fall short of fulfilling company directives, such as "Complete Clean Pledge". Before picking up a car from Enterprise, check it, insist it be cleaned. We came in late night after a red eye and didn't see it's condition until the next morning.

    Be safe out there

    Anonymous

    I live in California, United State Of America, who have been a scam victim to so many fake lenders online between May last year till June this year but i thank my creator so much that he has finally smiled on me by directing me to this new lender who put a smile on my face this year 2020 and he did not scam me and also by not deceiving or lying to me but however this lender whose name is Rev.James Guzman gave me 3% loan which amount is $ 600,000 united states dollars after my agreement to their company terms and conditions and one significant thing i love about this loan company is that they are fast . , .. ,., ., '; ';'; ';';

    Anonymous

    I live in California, United State Of America, who have been a scam victim to so many fake lenders online between May last year till June this year but i thank my creator so much that he has finally smiled on me by directing me to this new lender who put a smile on my face this year 2020 and he did not scam me and also by not deceiving or lying to me but however this lender whose name is Rev.James Guzman gave me 3% loan which amount is $ 600,000 united states dollars after my agreement to their company terms and conditions and one significant thing i love about this loan company is that they are fast . , .. ,., ., '; ';'; ';';

    Anonymous

    Contact James via email (EMAIL)

    TESTIMONY ON HOW I GOT MY LOAN FROM A GENUINE LOAN COMPANY LAST WEEK.

    I am Vera Lopez by name, I live in California, United State Of America, who

    have been a scam victim to so many fake lenders online between May

    last year till June this year but i thank my creator so much that he has

    finally smiled on me by directing me to this new lender who put a smile on

    my face this year 2020 and he did not scam me and also by not deceiving or

    lying to me but however this lender whose name is Rev.James Guzman gave me 3%

    loan which amount is $ 600,000 united states dollars after my agreement to

    their company terms and conditions and one significant thing i love about

    this loan company is that they are fast

    Anonymous

    Chip

    Will never go to enterprise again!! This car is filthy! Service really has gone down hill all around.

    I see you all being the business closing up shop next. You won't be getting my service is you do some how manage to stay in business. I'd rather pay out pocket and have my insurance company reimburse me. Such poor service.

    Anonymous

    cheryl sweat

    Hi, please send the lawsuit , I;M

    Anonymous

    I thought it particularly noteworthy to relate what I witnessed while attempting to pick up an Alamo rental car the other day. The airport I was at had one agent manning four rental car counters. The people in front of me had experienced a hailstorm while on vacation and it had completely smashed out the windshield so that was not safe to drive vehicle. An Enterprise Phone agent had told these people to take a taxi the almost 1 hour ride from where the car was to the airport and had told them they had arranged for a replacement. So these travelers did as they were told when they got to the airport the snooty employee behind the counter refused to help them and told them that enterprise representative was wrong and given incorrect information and it was nothing that she could do. She refused to even look up on the computer, as the customers were insisting that it was already all arranged. This conversation escalated into loud voices in arguing, a member of management arrived and the conversation further escalated and then deteriorated into a yelling match with the customer dropping the F bomb on the enterprise staff, which probably served to take away any chance they have of resolution. I could tell you that in my opinion probably none of the approximately 20 people who witnessed this exchange will ever want to rent a car from en

    Anonymous

    Me

    My banterings and poor customer service experiences with enterprise date back to the early days. I've had issues ranging from agents quoting incorrect prices and rental offices quoting the disparity between field and office, to agents arguing and attempting to refuse to do pickups, and again blaming, so it would seem, the huge size of the company for their incompetency.

    I thought it particularly noteworthy to relate what I witnessed while attempting to pick up an Alamo rental car the other day. The airport I was at had one agent manning four rental car counters. The people in front of me had experienced a hailstorm while on vacation and it had completely smashed out the windshield so that was not safe to drive vehicle. An Enterprise Phone agent had told these people to take a taxi the almost 1 hour ride from where the car was to the airport and had told them they had arranged for a replacement. So these travelers did as they were told when they got to the airport the snooty employee behind the counter refused to help them and told them that enterprise representative was wrong and given incorrect information and it was nothing that she could do. She refused to even look up on the computer, as the customers were insisting that it was already all arranged. This conversation escalated into loud voices in arguing, a member of management arrived and the conversation further escalated and then deteriorated into a yelling match with the customer dropping the F bomb on the enterprise staff, which probably served to take away any chance they have of resolution. I could tell you that in my opinion probably none of the approximately 20 people who witnessed this exchange will ever want to rent a car from enterprise. Already a non-believer, I was not surprised to see the level of customer service which I would rate at one star or less if possible. Be advised from a customer point of you always purchase all damage and liability waivers when renting a vehicle and make sure that if there is a total loss but that company will provide you with immediate speedy and competent replacement service. If I were an Enterprise Holdings Exec I would launch a huge investigation into field operations of this nature, which if left unchecked will topple even the largest companies i.e. Sears and roebuck, later on their tombstone Sears holdings. Good luck boys and girls. You have been warned.

    Anonymous

    possible fraudulent car rental using our name. Who m ,m,mdo we cont

    Anonymous

    possible fraudulent car rental using our name. Who do we cont

    Anonymous

    possible fraudulent car rental using our name. Who do we cont

    Anonymous

    possible fraudulent car rental using our name. Who do we contact?

    Anonymous

    I rented a car for 2 months with Enterprise in Jacksonville Florida they charged me weekly at almost $300. At the end of my rental they charged my account again for another $1,200 and they are telling me they never charged me per week but I called them every week to pay because they told me if I did not pay her wheat they would have to take the vehicle back the regional manager said the funds will be credited back to. ., .. ... .

    Anonymous

    William

    I rented a car for 2 months with Enterprise in Jacksonville Florida they charged me weekly at almost $300. At the end of my rental they charged my account again for another $1,200 and they are telling me they never charged me per week but I called them every week to pay because they told me if I did not pay her wheat they would have to take the vehicle back the regional manager said the funds will be credited back to my account but here it is almost 2 weeks later and my account is still negative $2,000. Thanks a lot Enterprise go F your self. I will never recommend renting another vehicle through them for my worst enemy!!!

    Anonymous

    ain Street in Rochester, New York. From the start, things did not go well! On 7/13/20, I called from the Amtrak station to tell them I would be there in less than thirty minutes. When I arrived in twenty, I was forced to stand in the hot sun to wait my turn. Ever heard of canopies!? Once I checked in, I had to wait, again in the hot sun, while your crew vacuumed sanitized and gassed up my rental car. It took most of an hour to get my car, if not longer. I did not check the time on arrival at the point of sale. When I turned in the car, after hours, on ****/20, I inadvertently left my personal car keys attached. I called Sunday, when I discovered my mistake. The man who answered said he would investigate and call me back. It never happened, so I called again on Monday. A woman answered. She found my keys in lost and found! Seriously, they were ATTACHED to the Rental keys, so it should have been simple to identify who owned them! She asked if I was ok with them mailing them back to me. I said yes, providing that placed them in a bubble envelope or a box as I work for the post office and constantly recover keys stuck in a plain envelope that get separated from the envelope in our machines. I was more than willing to pay postage and fees to accomplish that end. But the woman instead asked if I had a relative who could pick them up. I called my niece and she agreed to do it as she drove home from work. I then called the rental office to give her name to the desk. While still on hold with your off

    Anonymous

    M. J. Ponder

    I rented a car on Main Street in Rochester, New York. From the start, things did not go well! On 7/13/20, I called from the Amtrak station to tell them I would be there in less than thirty minutes. When I arrived in twenty, I was forced to stand in the hot sun to wait my turn. Ever heard of canopies!? Once I checked in, I had to wait, again in the hot sun, while your crew vacuumed sanitized and gassed up my rental car. It took most of an hour to get my car, if not longer. I did not check the time on arrival at the point of sale. When I turned in the car, after hours, on ****/20, I inadvertently left my personal car keys attached. I called Sunday, when I discovered my mistake. The man who answered said he would investigate and call me back. It never happened, so I called again on Monday. A woman answered. She found my keys in lost and found! Seriously, they were ATTACHED to the Rental keys, so it should have been simple to identify who owned them! She asked if I was ok with them mailing them back to me. I said yes, providing that placed them in a bubble envelope or a box as I work for the post office and constantly recover keys stuck in a plain envelope that get separated from the envelope in our machines. I was more than willing to pay postage and fees to accomplish that end. But the woman instead asked if I had a relative who could pick them up. I called my niece and she agreed to do it as she drove home from work. I then called the rental office to give her name to the desk. While still on hold with your office, I got a call to verify the identity of my niece who had already arrived. The next day, I get an email inviting me to review my experience, which I did via Google. That was nearly two weeks ago and I have yet to receive a response from your company. This leads me to the conclusion that you really do not care. Initially, I was going to mark off the New York experience as an a anomaly , but I wonder if that is true. My other issue was their refusal to add my 40 year old daughter, who lives with me, as a driver. I was told only spouses and domestic partners. Except for the sexual relations part, she fits the definition of a domestic partner. She had a credit card she could provide as well. This has never been an issue in Colorado or Oklahoma when we have rented in the past. If this review also goes unanswered, rest assured, this will be my last bad review of your business, because I will take mine elsewhere.

    Anonymous

    olicy and customer service.

    Returned car and they claimed we had smoked in the vehicle and therefore they were charging $250 to "detail" the interior.

    Nobody smoked in the vehicle during the time we had the car.

    I tried to explain that to their employees who ignored my effort and could not believe how rude their entire staff at the location was.

    Will never ever rent from th

    Anonymous

    Michael

    Terrible policy and customer service.

    Returned car and they claimed we had smoked in the vehicle and therefore they were charging $250 to "detail" the interior.

    Nobody smoked in the vehicle during the time we had the car.

    I tried to explain that to their employees who ignored my effort and could not believe how rude their entire staff at the location was.

    Will never ever rent from them again!

    Anonymous

    customer service my insurance company reserved a car for me today and I was told by your agent that the car would be available at 4:30 I informed them that I would pick it up around five today when I got there . I was told there where 25 people ahead of me and could I pick up tomorrow morning. I explained that I spoke with them at 12:30 that it would be available at 4:30 not only was I told this once but I called back to verify it would be available at 4:30 and was told again that it would be available. If this is how your company does business in the future I will use another compan

    Anonymous

    customer service my insurance company reserved a car for me today and I was told by your agent that the car would be available at 4:30 I informed them that I would pick it up around five today when I got there . I was told there where 25 people ahead of me and could I pick up tomorrow morning. I explained that I spoke with them at 12:30 that it would be available at 4:30 not only was I told this once but I called back to verify it would be available at 4:30 and was told again that it would be available. If this is how your company does business in the future I will use another compan