• Instacart

    City
    San Francisco
    Street Address
    50 Beale Suite 600
    Zip Code
    94107
    Mode
    nnn-1
    State
    CA
    Anonymous

    Sign me up I've worked through covid in the number two worst state in the US putting myself at risk so others don't have to. I had to have a replacement card I ordered on the 22 of Jan and the guy tells me because of covid they didn't mail it and didn't inform me. They now day their going to mail it. I've also now explained to over5 chat ppl my phone broke I'm two way locked outta my Google I can't get a code to change anything. They don't listen they don't care current status homeless hungry and at my wits end . I hope their kids are eating tonight I truly hope they never go through this

    Thread
    3 weeks, 6 days and 52 minutes
    Judy C.

    Coming from an instacart employee don't do it. Worst company I have ever worked for. Not only do you sit around waiting for batches, but there is no getting a hold of them. There is no talking to a live person. They handle all their employees through text messaging. Through the Instacart app. When you're done with corraspondence they erase the text on my phone somehow so there is no proof showing their lies. I don't recommend this company for anyone seeking a job. Once in a while I'll do a couple batches just for extra money to help out. Im a single mom but I'm very picky in what I choose from them. I have learned how to work it a little what to accept and not to. It's not a good place to work. Also they rip off the customers. When you go to shop for a batch they tell you don't give the receipt to the customer. You take a picture of it and send it to instacart. So for example if the customer orders cheese, watermelon, green beans and steak, let's say the cheese is $6.99 the Watermelons $3.99 their steak is $12.99 and the steak is on sale for $6.00 the cheese is $4.99 the savings will not go back to the customer. Instacart keeps it then will charged the custoner full price. Just imagine Nationwide how many hundreds of thousands of dollars they're making off their customers in just an hour, let alone their employees. They have taken several bonuses they promised me. Said they were going to add it to my account, then never did. They won't send me the text messages they have on file. Telling me I need to get legal representation to obtain copies. Bah humbug Instacart. I hope your company folds because you deserve it.

    Thread
    5 weeks, 3 days and 16 hours
    Anonymous

    How does one go about obtaining a job as a customer service agent for Instacart. As a customer who has corresponded with various Instacart customer service representatives, it appears to me that it ought to be an easy task getting hired. Obviously, the applicant need not have any skills with spelling, grammar, or communicating effectively. Must one be a resident of India to apply?

    17 weeks, 4 days and 17 hours
    Anonymous

    Hi, Can I please join the class action?

    Thread
    27 weeks, 18 hours and 53 minutes
    Anonymous

    Jaz

    I'm interested. And I have a witness (store manager) also.

    Horrible hiring!

    27 weeks, 21 hours and 28 minutes
    Anonymous

    Anonymous

    Yes. It's terrible. I work hard for Instacart but they pay less. My account got deactivated even after explaining to them that I had lost my card and I needed to be unassigned from the batch. I was told they deactivated my account because of my cancellation rate was at 16%. But the last batch I canceled was because I accidentally lost my Instacart card and was not able to proceed with the batch. This flat form will make you work like a slave. pay you less and drop off delivery is unbelievably far even when they say you're being paid. They get most of the money you worked hard for

    27 weeks, 1 day and 16 hours
    Anonymous

    Marilyn Paul

    Instacart has screwed up my last two orders by not delivering ordered food and then charging me for it. My efforts to contact them via email, phone etc. are ignored. I want to make sure they take responsibility and stop cheating customers (me) .

    Can u recommend a way to reach them? By the way, my husband is a class action trial attorney specializing in cheating companies like this one

    27 weeks, 1 day and 20 hours
    Anonymous

    Pissed in Huntsville Alabama

    My story is so similar. 2 days ago I did 2 batches. 3 full service deliveries. The minute I marked the last one delivered they deactivated my account while I was still in the customers driveway talking to her saying I didn't deliver to her. She didn't even contact InstaCart. Its bizarre. Then find out later that I didn't deliver two more orders that I didn't even do or is in my batch history. I had a 5 star rating. I worked 40 hours a week. It was my only job during all this Covid **** and now I am having to get assistance to pay my power bill this week cuz I was working to make that this week. I can prove where I was and took pics that they recieved their orders. I didn't even have time to have accepted 5 batches from 9am to 11:02 am . No way in hell. Where can I look into your lawsuit? Or contact you about it.... so frustrated

    Thread
    27 weeks, 3 days and 13 hours
    Anonymous

    Nancy

    TERRIBLE! Unreliable, unpredictable login!!! Tried 3 different times to order and it took hours to try to get the login correct.

    27 weeks, 3 days and 14 hours
    Anonymous

    disgustedWithinstacartInSacramento

    count me in too

    27 weeks, 3 days and 18 hours
    Anonymous

    Lisas-mad-at-instacart

    I would be more than happy to join your class action lawsuit against them I was told today that a customer said their order was not delivered and I delivered all my orders I actually went back on my timeline in maps and props screenshotted the the addresses and it's stating that I was that was my current location and I believe that they are stealing tips there's no way that I had a three-person order and each one's totals were completely different and they still each one gave me $2 each as tip there's no way I believe they're skimming off people's tips. You can contact me at (EMAIL)

    Thread
    27 weeks, 4 days and 10 hours
    Anonymous

    Lisas-mad-at-instacart

    I'm going to the same thing I was accused yesterday of not delivering a customer's order I did and but I can prove it through my timeline off my Google Maps which I sent them screenshots of so I don't know how this is going to turn out but I've noticed some weird things going on with my tips as well I think they're stealing tips from shoppers every other day my tips are below half but they was the day before which makes no sense whatsoever but I'm keeping track of it if I don't get deactivated and if they deactivate me I have proof that I was doing what I was supposed to do I did my job and perfect so that's another lawsuit.

    Thread
    27 weeks, 4 days and 11 hours
    Anonymous

    Lisas-mad-at-instacart

    I am having same exact problem!!!

    Thread
    27 weeks, 4 days and 11 hours
    Anonymous

    it is unbelievable how we American citizens need to work and we want to work at instacart Especially now with this crisis of the covid-19 and we did not succeed because there are fraudulent people inside the company creating accounts under the names of anonymous people for illegal immigrants giving the right person to work with Robot In search of bigger orders where American citizens cannot work because the Illegals are working and have no chance of opening an account because the demand for illegal people who are renting accounts has not left those who really have social and license to work.

    27 weeks, 4 days and 12 hours
    Anonymous

    Ed

    Instacart is a fraud they steal money from drivers and customers. They make you a slave work hard all day and pay you nothing. They give you just 5 minutes to shop for 20 items in Costco or Sam's club then threaten to deactivate you for taking too long. They steal tips from the drivers and they think it's ok. I hope they go out of business

    27 weeks, 4 days and 13 hours
    Anonymous

    Tee

    I am I. And will go all the way..

    Please contact my email (EMAIL)

    27 weeks, 4 days and 20 hours
    Anonymous

    QTPie

    I will join the lawsuit as well. You can't never talk to no one and I was shopping and their mastercard was declined. I received no help. I literally wasted my gas and time.

    27 weeks, 4 days and 20 hours
    Anonymous

    Annette Burns

    I was in the middle of protest as well , I was told to return the batch too the store by instacart customer service, once I returned the items I immediately took photos and emailed them to instacart,however the next day my account was deactivated.

    Thread
    27 weeks, 5 days and 2 hours
    Anonymous

    Annette Burns

    That happened to me , I delivered groceries to a customer but was unable to reach the customer due too road blocks by the National Guard because of George Floyd protest, I immediately called instacart they instructed me to return items and I did , next day my account was deactivated

    Thread
    27 weeks, 5 days and 2 hours
    Anonymous

    Maddy WL Pearsall

    Can I join from Austin? What must we do to jointly sue with many employees AND customers.

    Thread
    27 weeks, 5 days and 17 hours
    Anonymous

    Maddy el Pearsall, Austin Tx 78745

    I'd like to join your class action suit against Instacart. I've figured out why they have been having processing errors. How they are holding my money & why. It's all over. Not just me.....(whew).....

    Please include me in your action!

    27 weeks, 5 days and 17 hours
    Anonymous

    Class Action Against Instacart Maple Bear

    I am filing a law complaint. Looking to get others to join my Class Action

    Thread
    27 weeks, 5 days and 21 hours
    Anonymous

    Class Action Against Instcart Maplebear Corporation

    How can I join! I have a file on my desktop of all their wage violations?

    27 weeks, 5 days and 21 hours
    Anonymous

    Char

    My mother and I ordered from instacart and did not receive all our order but was charged the whole amount. We attempted to contact Instacart and was on hold over 2 hours each day, I tried everyday for a week and waited hold over 2 hours all week and never reaching anyone to get out refund on our items we did not get. This is the WORST company or it is the MOST rip off place of business.

    27 weeks, 6 days and 13 hours
    Anonymous

    I eill join too

    28 weeks, 6 hours and 7 minutes