• Jo-Ann Stores, Inc.

    Street Address
    5555 Darrow Rd.
    Phone
    (330) 656-2600
    Number of Employees
    21453
    Contact Name
    Wade Miquelon
    Related Terms
    Jo-Ann Fabrics
    Related Terms
    Jo-Ann Fabric and Craft
    Twitter ID
    @JoAnn_Stores
    Fax
    (330) 463-6760
    Zip Code
    44236
    State
    OH
    Title
    President and CEO
    City
    Hudson
    Anonymous

    wns due to Covid-19 because they were deemed an essential business. The store I shop in, in Medford Oregon is not enforcing the mask wearing policy that is a state mandate. Every time I am in the store which is several times a week I see 3-5 people not wearing masks. Today I called the manager of the store to voice my concerns and I was told that the corporate offices told the staff not to ask people to wear masks, that posting signs on the door was enough. This lack of mask wearing

    Anonymous

    because Joann Fabric doesn't hire enough staff. I refuse to tell customers to put on a mask. Have you seen the news where people have been attacked for asking customers? it is not worth the pay i get and worth my life to approach customers. we can't even approach shoplifters or we are fired.

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    Anonymous

    owed to remain open during the Oregon shut downs due to Covid-19 because they were deemed an essential business. The store I shop in, in Medford Oregon is not enforcing the mask wearing policy that is a state mandate. Every time I am in the store which is several times a week I see 3-5 people not wearing masks. Today I called the manager of the store to voice my concerns and I was told that the corporate offices told the staff not to ask people to wear masks, that posting signs on the door was enough. This lack of mask wearing policy enforcement is not only putting the customers at risk but it is also putting the staff at risk. Other stores in the area - Craft-ware House located next door, Walmart, Safeway, Trader Joe's, Costco all have a staff member stationed by the front doors and are telling people they can not enter the store without a mask. If the customer does not have one they are offered one. Why can't Joanne Fa

    Anonymous

    Nancy

    Joanne Fabrics was allowed to remain open during the Oregon shut downs due to Covid-19 because they were deemed an essential business. The store I shop in, in Medford Oregon is not enforcing the mask wearing policy that is a state mandate. Every time I am in the store which is several times a week I see 3-5 people not wearing masks. Today I called the manager of the store to voice my concerns and I was told that the corporate offices told the staff not to ask people to wear masks, that posting signs on the door was enough. This lack of mask wearing policy enforcement is not only putting the customers at risk but it is also putting the staff at risk. Other stores in the area - Craft-ware House located next door, Walmart, Safeway, Trader Joe's, Costco all have a staff member stationed by the front doors and are telling people they can not enter the store without a mask. If the customer does not have one they are offered one. Why can't Joanne Fabrics do the same? If I walk into your store and light up a cigarette or enter without shoes or a shirt I would be asked to leave. Why can't you do the same for people refusing to wear a mask.

    Anonymous

    Gramma Dolly

    I recently (within the last 6 weeks) ordered yarn for an afghan I wanted to make from JoAnn Fabrics. The yarn was fine and the afghan is finished, but the shipping time was less than acceptable. FedEx, which I paid for regular ground delivery, took weeks to come. In tracing the shipment, it went to some of the FedEx locations twice, back to another one that it had already been to, round and round. Once it got to the Post Office, delivery was the next day. But the shipment would sit in a FedEx location for days and then go someplace else to sit again and back and forth. Never had this problem before. Three days ago I wanted more yarn to do another afghan and could not find the colors I wanted from JoAnn Fabrics so I ended up getting the order from Michael's. It is due to be delivered today. And the shipping was free. Not saying the shipment problem was a fault of JoAnn Fabrics, but next time I need yarn I think Michael's would be my first choice to look. Just wanted to pass this information on.

    Anonymous

    does anyone actually read these or is it just a copy paste site? None of you on this site have ever worked retail. None of you have ever worked for a company that values profit over the well being of their workers. If you want to work minimum wage and get screamed at every day for coupons that are plentiful and confusing, sales that are confusing, and always understaffed and the store is horribly hot. i almost passed out three times yesterday and no one cares. i was late leaving by 30 minutes yesterday, which in turn made me late for another job where i was ghosted by the person i was supposed to continue off from all day including my coworkers at my other job because of this. which i probably will get yelled at for not leaving on time because we don't get overtime. during this COVID nonsense, we were allowing 10 in at a time. I was verbally and mentally threatened by customers who didn't want to follow the rules. We have limited cleaning supply and the store is falling apart. managers do not care about your time. customers are entitled and do not understand we do not have the stock right now. stop swarming us. If you want to work a minimum wage job and

    Anonymous

    does anyone actually read these or is it just a copy paste site? None of you on this site have ever worked retail. None of you have ever worked for a company that values profit over the well being of their workers. If you want to work minimum wage and get screamed at every day for coupons that are plentiful and confusing, sales that are confusing, and always understaffed and the store is horribly hot. i almost passed out three times yesterday and no one cares. i was late leaving by 30 minutes yesterday, which in turn made me late for another job where i was ghosted by the person i was supposed to continue off from all day including my coworkers at my other job because of this. which i probably will get yelled at for not leaving on time because we don't get overtime. during this COVID nonsense, we were allowing 10 in at a time. I was verbally and mentally threatened by customers who didn't want to follow the rules. We have limited cleaning supply and the store is falling apart. managers do not care about your time. customers are entitled and do not understand we do not have the stock right now. stop swarming us. If you want to work a minimum wage job and

    Anonymous

    tired and sad

    does anyone actually read these or is it just a copy paste site? None of you on this site have ever worked retail. None of you have ever worked for a company that values profit over the well being of their workers. If you want to work minimum wage and get screamed at every day for coupons that are plentiful and confusing, sales that are confusing, and always understaffed and the store is horribly hot. i almost passed out three times yesterday and no one cares. i was late leaving by 30 minutes yesterday, which in turn made me late for another job where i was ghosted by the person i was supposed to continue off from all day including my coworkers at my other job because of this. which i probably will get yelled at for not leaving on time because we don't get overtime. during this COVID nonsense, we were allowing 10 in at a time. I was verbally and mentally threatened by customers who didn't want to follow the rules. We have limited cleaning supply and the store is falling apart. managers do not care about your time. customers are entitled and do not understand we do not have the stock right now. stop swarming us. If you want to work a minimum wage job and get screamed at every day, then this is the job for you. if you like being verbally and mentally abused by coworkers and cusomers, than this is the job for you.... I think everyone on this site needs to work for this company for a week to understand it is not us workers that are causing your issues with orders. and stop taking it out on us. we do not make the ads...we do not make the coupons. we do not make the sales. we do not control stock. we have no idea when we will be getting sewing machines in. the ads are printed several weeks and years in advance...no one decided a pandemic would happen... we have no idea bout your online order, online is controlled separately from store level. it's so nice to be the only cashier when you have a line of about 15 angrily growing customers because you have ONLY 3 IN THE STORE. and for those of you who like to take your time in line just makes it worse on us workers.

    Anonymous

    sland New York. I worked there for 11 days before they began cutting my hours. I was told by assistant manager I need more help learning register then anything else in the world. They gave me the run around each time I called to see what my hours were for each week. No one ever gave me a clear answer. Just kept telling me call

    Back next week to see if you have hours. Didn't even have the decency to tell me sorry you didn't catch on in less then 2 weeks we're letting you go. Let me also explain it was a consistent 2 weeks. It was 3 days here 2 days there. The management is very rude and unprofessional. This was

    Anonymous

    Unhappy

    My first job was at joanns on Long Island New York. I worked there for 11 days before they began cutting my hours. I was told by assistant manager I need more help learning register then anything else in the world. They gave me the run around each time I called to see what my hours were for each week. No one ever gave me a clear answer. Just kept telling me call

    Back next week to see if you have hours. Didn't even have the decency to tell me sorry you didn't catch on in less then 2 weeks we're letting you go. Let me also explain it was a consistent 2 weeks. It was 3 days here 2 days there. The management is very rude and unprofessional. This was my first job and they made it such a bad experience for me. I will never shop there and nor will anyone in my family. The training there is horrible.

    Anonymous

    Last week I had an excellent experience with an associate in San Leandro ,CA. Her name is Jacky.

    She went above and beyond to locate a special fabric for me.

    I had Just come from the JoAnn store in Fremont CA. where an associate there said they did not have enough people to help an individual customer to find a fabric. That they are all assigned to specific tasks.(Busy as I felt she was implying)

    Jacky did not hesitate to help me. She searched and all the while having a great attitude.

    My background is a retired Manager from a Department store.

    I believe in great customer service And great feed back as well. This associate is a valuable asset.

    Anonymous

    There is an employee at your Winston Salem NC store that is mean. I don't know her name but she is overweight. I watched her ignore a young cashier when she was begging for backup as she stood and chatted with her "church friends" and rolled remnants instead of helping her get the line down up front . I felt so sorry for the cashier as she really needed help up front. Every time I go into this store and this employee is working, I always make an effort to avoid her. She seems mean, and has a problem with authority and refuses to help. I watched her throw fabric down and walk off to leave at the cut counter because the customer refused to understand...you do not walk off and refuse to help. She butted into a conversation I was having with my favorite cashier about a subject she knew like the back of her hand. I didn't appreciate that and thought it was rude. Every time I go there when she is working, she always treats her coworkers poorly.

    Anonymous

    it's filthy they don't inform or fellow the law with social distant and then she plays dumb, always putting the blame on her employees. Also she is very lazy always in her office if they need her help for a customer she won't go she will say yeah what do you need I have heard her. If you as corporate don't care about your customers or employees

    Anonymous

    Joanns in Buena Park has a manager that threatens her employees she doesn't know the law at all I have been in that store and it's filthy they don't inform or fellow the law with social distant and then she plays dumb, always putting the blame on her employees. Also she is very lazy always in her office if they need her help for a customer she won't go she will say yeah what do you need I have heard her. If you as corporate don't care about your customers or employees . Oh I'm also send this to The better bureau business bureau and the CDC

    Anonymous

    It was awful for us employees. Customers were taking the kits for themselves and their families so we quit doing the kits. It took hours to make supply, and no one was returning them... we went through a group that was making them and donating them here. EVERYTHING IS IMPORTED FROM CHINA.

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    Anonymous

    A Lot of you have never worked retail and it shows.

    Anonymous

    Wade Miquelon

    Dear Mr. Miquelon,

    My name is Jackie Fox from Olney, Maryland and today, over the phone, I had the pleasure of dealing with a lovely customer service lady Naylin C. I had requested an invoice emailed to me, for a purchase of yarn, which I made over the phone weeks ago. I needed to return the yarn to my local store in exchange for some other yarn. She emailed me my invoice right away and her email didn't go into my junk mail either. Naylin C. was AWESOME!!

    You have an exceptional customer service lady here and I hope she is being treated right and paid accordingly.

    I have always loved Joann Fabrics and this experience has made things even better.

    Thank you for your time and recognition to this awesome lady!!!!!!!

    Kindest Regards......

    Anonymous

    TO UNSUBSCRIBE TO MY CELL PHONE FOR YOUR NOTICES IS AN IMPOSSIBLE ENDEAVOR........I AM TOTALLY ANOYED WITH YOUR DAILY INTERRUPTIONS ON MY CELL PHONE..... BECAUSE OF YOUR P0LICY OF AN OBVIOUS UNSUBSCRIBED AVENUE TO DISCONTINUE THESE OBNOXIOUS TEXTING NOTICES, I REFUSE TO SHOP YOUR STORE AND WILL ADVISE OTHERS OF YOUR FAILURE.

    Anonymous

    Judy Henderson

    It was a wonderful thing Joanne Fabric stores did earlier in the year with the cloth face masks, collecting them, sewing them, donating them, etc, it was really a boast to everyone's moral at a time we really needed it. But yesterday, I forgot my mask when I went out and ran into a Joann Fabric store to purchase one and all the masks they had were made in CHINA!! Really folks. You should be ashamed of yourselves with all your "hero" talk and collecting masks that you did, there are hundreds of American companies making masks and struggling to survive and you not only import masks but import cheap **** from CHINA???? I'll never set foot in another one of your stores again

    Anonymous

    Disappointed in MD

    Don't do it, even it says product available, they may cancel it from your order.

    I ordered a complete bolt - not only to keep them from cutting it into pieces, but because I needed a bolt, and they canceled my order.

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    Anonymous

    Disappointed in MD

    I totally feel your frustration, I truly do, but you work for a company that has a HUGE following and could well afford to hire more employees - in all areas - to assist with this break down that is literally destroying itself from the inside out!

    I have been a #1supporter of Joanns for over 40 years, and I consider myself a pretty patient, considerate person, but even I have reached my breaking point with Joann.com as well as my local unit.

    Yes, we are experiencing a pandemic ~ tell that to my other fabric suppliers of whom I have NO PROBLEM receiving my orders - as placed, in a very timely manner.

    Bye Felicia

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    Anonymous

    what part of theres a PANDEMIC going around do you not understand. and corporate tells us what to put out, and sends us stuff they want us to sell. by the way, i used to work there and quit on unrelated issues.

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    Anonymous

    Casey

    I was in Jo-Ann's today. Went for 4 basic, but much needed, sewing supplies for a gift that I'm working on. Not only did the store not have any of these items, I was told that they no longer carried 3 out of the 4 and didn't know when the one item would be in stock. It used to be that you could go into Jo-Ann's and find just about anything you needed for sewing. Not anymore! For years now, common sewing supplies are being cut from inventory. Instead we have toys, clothing, finished merchandise for sale, bins full of inferior products, soap, candy, stuffed animals and fleece everywhere you look. Instead of doing a poor job trying to cover such an unrelated list of merchandise why don't you go back to doing a good job of carrying fabric and crafts.

    Anonymous

    CKF

    How many deaths and how many infected people does it take for you to open your eyes to the reality of this deadly virus? Because of people like you this virus is going to be around for a long, long time. You need to stand on your own, look at the world around you and think for yourself.

    Anonymous

    you ever worked retail? you ever gotten screamed at over something that is not your fault? that is what these UNDERPAID employees go through EVERY DAY. IT IS NOT THE EMPLOYEES FAULTS THAT YOUR FABRIC GOT CANCELLED.. it is the company itself. I personally have had no problems online ordering. do you not realize they have practically nothing in the stores because of COVID? because everything is sent from overseas? it's hard to concentrate on customers if we can't get shipments. by the way, I used to work for them and had to leave for personal reasons.

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