• Kohls

    City
    Menomonee Falls
    Street Address
    N56 W17000 Ridgewood Dr
    Phone
    (262) 703-7000
    Twitter ID
    @Kohls
    Fax
    (262) 703-6143
    Zip Code
    53051
    State
    WI
    Anonymous

    hirts online; one was correct and the other was a substitute for the one I originally ordered. If what I originally ordered was out of stock, then your website should have noted that. This is false advertising and I will n., ,, ., ., . .,

    Anonymous

    Laurie

    I ordered 2 shirts online; one was correct and the other was a substitute for the one I originally ordered. If what I originally ordered was out of stock, then your website should have noted that. This is false advertising and I will never order online again.

    Anonymous

    Anonymous

    This is pretty much how the new CEO wants the store run. Like we're all slaves!! They got rid of the 'yes we can' culture once she took over and brought in a bunch of new bizarre strict policies that are actually doing the company more harm than good. I'll be very shocked if they're still around in 5 years. I see them having a similar fate as caldors and Bradlee's.

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    Anonymous

    Andy

    Yea, this company is going to be gone in a few years. They're going down the toilet. People have had it!! Associates and customers.

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    Anonymous

    Michelle Bing

    Wow, after I wrote my review and read other seems like Kohl's has always known about their bad customer service lines.. And really don't care from what the reviews I've seen.. Guess they are so superficial they could care less when people say they are done with Kohl's.. Wow I guess I won't be expecting to much out of my review now that I've seen this...

    Anonymous

    Michelle Bing

    This review is actually for the customer service I cot when I called about my credit card...I simply called to have my date that I have in my kohl's charged changed because of how I get paid on S.S. Every 4th Wednesday even though haven't missed a pymt.. when I checked I relived I was be charged a late fee of 27. 00 April. Every month.. so I asked if I could change it and the answer from the customer service rep said NO.. I tried to explain I never miss a month but I can't get it in time do to how my check comes.. He didn't care.. still NO.. I told him I'm not going to have a late fee every month.. So I said some how I will borrow are take out of grocery money, to make a dole. Pymt. To be on their schedule he said OK that's Good.. Wow with everything going on especially with COVID-19 and stuff people helping people Kohl's does not care sad.. So I told him I will do that but I will also then want my account closed.... then I will continue to pay after that till it's paid off but I am done with using or shopping at Kohl's... He said Ok I will give you the No. to do that I can't so I said Ok.. Well he gave me a different No that wasn't for the specialist I was suppose to talk to , it just sent me back to the same menu's I started with to get customer service, ya real nice customer service guy... So I am done with Kohl's I wasn't asking for anything they couldn't do still pay my bill just so I wouldn't have a late fee every month.. Way to go Kohl's not carrying about actually helping just takeing someone's money on a fixed income by cheating them... I hope your corporation is proud... I hope other people see this and at least don't get Kohl's credit card because they are heartless money in their pockets is all they care about!!!!! #nomoreKohls #uncaringpeople!!!!!!!!

    Anonymous

    Sarah

    Cutting up my kohl's charge. This company is the worst. They reported a late payment to my husbands credit because they would not let ME pay the balance on my husbands account. He's a frontline doctor working so many shifts. Of course it was paid in full on his first day off during normal business hours. All of the rest of the companies are truly empathetic to the customers they serve. This company couldn't care any less about you or I.

    Anonymous

    (EMAIL)

    I need a new card...I lost mine...who the hell can help me after five tries I'm getting nowhere...I tried everything!

    Anonymous

    University Dr, Mesa. The lady at customer service told me they had a company come get them...would not take info. Called a mgr and he said the same thing...lazy...would not take info or give me contact info. They are lazy. I would recommend they be reprimanded.

    Anonymous

    I have a been a loyal customer of Kohls for over 30 years. I shop at my local Kohs at least once a week and the good Lord only knows how much money I have spent. One of the reasons that I shop this store is because I have been able to get to know the employees. The Assistant GM is so friendly, is always talking to his employees about customer service, etc. He has gotten to know me and always welcomes me with a smile and a hello. Today was my FIRST bad experience at Kohls. Due to medical conditions, I am not a able to wear a mask. Most of the employees are aware of this and do not bother me. However, today I went to Kohls and a Manager approached me and said I need to wear a mask. I politely advised her that I am not able to wear a m ask due to my medical condition. She kept insisting that I put on a mask. I, again, advised her that I shop this store at least once a week and have never had a problem. I asked her if Assistant GM was in. She had the GM come over to tell me I needed to wear a mask. I very politely advised her that due to medical conditions, I am not able to wear a mask. After being harassed and humiliated, they said ok and left me alone. There are those individuals that, due to medical conditions, cannot wear a mask and they should be treated with respect and not humiliated or harassed for things beyond their control.

    Anonymous

    Sharon

    Hello, can you tell me what number to call to get to speak to a human at corporate? I have a complicated problem (order 7 items) going to the wrong address (one I didn't pick), and like someone else mentioned, the customer service doesn't have the knowledge (scrip) to help; but I will say they are very respectful when they say "I'm sorry"

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    Anonymous

    I ordered 7 jewelry items from Kohls.com. for some reason the program defaulted the shipping address to one I have only used once (and one where ON ONE LIVES) in all the times I have ordered from Kohls; I noticed the problem when Kohls sent me an email stating the shipment was out for fulfillment (or whatever); I immediately contacted Kohls (well not immediately as it takes so long to find a human being; anyway they were not helpful in any way, told me to call UPS (another nightmare to get a human), they said they couldn't help sent me back to Kohls (another nightmare); I tried for a week to stop the shipment from going to to an EMPTY HOUSE; no one at Kohls could help or seemed to care. UPS delivered; I found the owner of the house (off campus housing for university), she lives 1 hour away; she went there (empty house) and no packages???

    Anonymous

    Sharon

    I ordered 7 jewelry items from Kohls.com. for some reason the program defaulted the shipping address to one I have only used once (and one where ON ONE LIVES) in all the times I have ordered from Kohls; I noticed the problem when Kohls sent me an email stating the shipment was out for fulfillment (or whatever); I immediately contacted Kohls (well not immediately as it takes so long to find a human being; anyway they were not helpful in any way, told me to call UPS (another nightmare to get a human), they said they couldn't help sent me back to Kohls (another nightmare); I tried for a week to stop the shipment from going to to an EMPTY HOUSE; no one at Kohls could help or seemed to care. UPS delivered; I found the owner of the house (off campus housing for university), she lives 1 hour away; she went there (empty house) and no packages???

    This is horrible service; they need to take a lesson from Amazon, they know how to treat their loyal customers.

    Anonymous

    Try getting you name off their email list. I have 'UNSUBSCRIBED" MULTIPLE TIMES to no avail.

    Nightmare. My state has an elderly care dept in the Attorney Generals office. I wrote them.

    Now I am dealing with Paypal for a refund. Same run around.

    Anonymous

    Most stores are alerting the public to COVID-19 cases through the news media. This reassures the public that sanitation of stores is being completed. I was advised my an employee of the Monroeville PA store that COVID-19 was present in at least 3 staff members. Yet nothing was publicized. This makes the public not visit your stores. Will you change your policy on alerting the public to COVID-19 found in your store

    Anonymous

    Twin

    Most stores are alerting the public to COVID-19 cases through the news media. This reassures the public that sanitation of stores is being completed. I was advised my an employee of the Monroeville PA store that COVID-19 was present in at least 3 staff members. Yet nothing was publicized. This makes the public not visit your stores. Will you change your policy on alerting the public to COVID-19 found in your stores.. thank you

    Anonymous

    major problem with an order that was done incorrectly on line. I went to our Wallingford, CT store on 97/40/2020 and Crystal; one of the supervisors went above and beyond to fix this problem. She put so much effort into this by contacting Kohl's. If ever I want to order on line again, I will go to the Wallingford store to do so. Really don't think that the customer service on line need to have more traini

    Anonymous

    Crystal at Wallingford store

    I had a major problem with an order that was done incorrectly on line. I went to our Wallingford, CT store on 97/40/2020 and Crystal; one of the supervisors went above and beyond to fix this problem. She put so much effort into this by contacting Kohl's. If ever I want to order on line again, I will go to the Wallingford store to do so. Really don't think that the customer service on line need to have more training, thanks again, Crystal.

    Anonymous

    e is Michelle and I'm emailing on the behalf of my boyfriend. He went to the Kohl's located in Douglasville, GA 30135 this afternoon(7/29) around 4:30 to get his watches sized which he has done multiple times before with watches I have gifted him. Many have been purchased from Kohl's. Well this particular day he went to the jewelry counter with 3 watches all of which were in the original cases ready to get them sized like he's done so many times before and of course no one was working the counter so he waited until someone from this store finally decided to show up. The initial worker began questioning him relentlessly as to where he got the watches from and when he got the watches where are his receipts and probably more.... basically racially profiling him right off the bat, trying to make it seem like he stole them from the store. TWO of the watches aren't even sold at Kohl's. The other the style that he had wasn't sold at a Kohl's store. Is a black man in America not allowed to own a nice watch or something? So after TAKING his $700 watch from him and bringing it behind the counter she goes on to call her manager which comes and also begins questioning him as to where the watches came from. Well that $700 watch was a birthday gift I got for him, the other two he purchased himself. After already feeling profiled he asked for his watch back and they reluctantly gave it back. And he decided to leave the store. These two individuals NEED to have something done before they go

    Anonymous

    Racist Employees at the Douglasville, GA store.

    Hi, my name is Michelle and I'm emailing on the behalf of my boyfriend. He went to the Kohl's located in Douglasville, GA 30135 this afternoon(7/29) around 4:30 to get his watches sized which he has done multiple times before with watches I have gifted him. Many have been purchased from Kohl's. Well this particular day he went to the jewelry counter with 3 watches all of which were in the original cases ready to get them sized like he's done so many times before and of course no one was working the counter so he waited until someone from this store finally decided to show up. The initial worker began questioning him relentlessly as to where he got the watches from and when he got the watches where are his receipts and probably more.... basically racially profiling him right off the bat, trying to make it seem like he stole them from the store. TWO of the watches aren't even sold at Kohl's. The other the style that he had wasn't sold at a Kohl's store. Is a black man in America not allowed to own a nice watch or something? So after TAKING his $700 watch from him and bringing it behind the counter she goes on to call her manager which comes and also begins questioning him as to where the watches came from. Well that $700 watch was a birthday gift I got for him, the other two he purchased himself. After already feeling profiled he asked for his watch back and they reluctantly gave it back. And he decided to leave the store. These two individuals NEED to have something done before they go on to profile another black man. I, as a white woman, will be going to that store soon with watches I have seeing if they will size them for me and if they do I will be contacting corporate again right in front of them. What happened to my boyfriend today was absolutely disgusting and racist. If that's the type of workers you all wish to have in your stores you need to rethink who you hire. I'd like for someone to contact him and those two workers pulled in for questioning. That's just disgusting on Kohl's end for having two racists working at a store.

    Anonymous

    Chelsea

    Literally going through the same thing! They sent my package to a different location and expect me to pay for it still!

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    Anonymous

    I am disappointed to see that your company has now caved to the panic and is promoting fear. I really wish that your company would look at things for themselves instead of trusting that you are getting valid information from sources that have waffled back and forth but now are pandering and promoting the fear. This video includes info from multiple studies and doctors. Really worth the watch of the 1st half discussing masks.

    (URL)

    Anonymous

    I am disappointed to see that your company has now caved to the panic and is promoting fear. I really wish that your company would look at things for themselves instead of trusting that you are getting valid information from sources that have waffled back and forth but now are pandering and promoting the fear. This video includes info from multiple studies and doctors. Really worth the watch of the 1st half discussing masks.

    (URL)

    Anonymous

    Hello I work at Kohl's in the cleaning dept

    I help giving food and winter items to the homeless. Dose kohl's donate such items. Let me know at lopezlynn224@ yahoo.com

    Anonymous

    Former customer

    I am disappointed to see that your company has now caved to the panic and is promoting fear. I really wish that your company would look at things for themselves instead of trusting that you are getting valid information from sources that have waffled back and forth but now are pandering and promoting the fear. This video includes info from multiple studies and doctors. Really worth the watch of the 1st half discussing masks.

    (URL)