• Lowe's

    City
    Mooresville
    Street Address
    1000 Lowes Blvd
    Twitter ID
    Zip Code
    28117
    Mode
    nnn-1
    Contact Email
    State
    NC
    Anonymous

    Amen...You are so right...I spent about a grand as well on a water heater the customer service stinks!. My take on this is it doesn't matter how much you spend whether it is a a dollar or ten thousand dollars, when a customer comes into that store customer service is not a privilege it is a right that should be extended to the customer point, blank, period. I hate LOWES! especially the LOWES in Philly.

    Thread
    2 weeks, 2 days and 3 hours
    Anonymous

    The Saga continues...
    Saturday came and went with no door pickup from Lowes. My husband went back to making calls and me, yet another personal trip, down to the store. Speaking with another manager, Jay, come to find out, manager Vince never even submitted my information to have the door picked up. Jay, manager extrodinaire, even goes on to state that my husband made a rude call to Lowes on Saturday. I was present during this call, and nothing of that sort even happened. At this point, I indeed lost it and had to remind Jay that customer service starts the moment a person walks into the store and if anyone was rude, it was the staff and managers at the Newport News store. Anyway, supposedly, I am on the docket for Monday to have this door picked up. However, since I have gotten nothing but run around and lies told to me, I have hired a truck and my husband and I will be returning the door to Lowes ourselves today to hopefully get the "promised" full refund.
    I am a Veteran and a long time shopper at Lowes but this experience has changed my opinion of Lowes forever. At this point, I'm just hoping to get my money back but that doesn't go to say that some compesation regarding all my time , headaches spent dealing with this, and time I took off work should be addressed by Corporate. I would really like to see Lowes address the issue of "Poor Customer Service" and send all employees including managers back to Customer Service 101.

    Thread
    6 weeks, 3 days and 13 hours
    Anonymous

    Less than zero
    On 10 October 2020 I contacted and purchased a new front door (basic back six panel door that had to be special ordered as not in stock) and a glass storm door which was to be installed thru Lowes. I was contacted by the store that the door was delivered to Lowes on 7 Nov 2020. Despite making multiple phone calls to Lowes to both Ron (who took measurement and completed the contract) and Tony who heads up the door service at Lowes, neither could seem to get installation arranged in a timely manner so I was pushed out to Jan 6 2021. This was past the deadline on my contact of work to be completed by 30 Dec 2020.When the contracted installers arrived to install the door, they took measurements and told me the door was the wrong size. Again, I was back to making multiple phone calls, being transfers to multiple numbers and bottom line, receiving no help from Lowes. I even had to contact Corporate personnel trying to get some help. My husband went in person to the store in Newport News and talked directly with a manger, Vince, who states that this wrong door would be picked up on Saturday and we would receive a full refund. To date, no one has shown up to pick up this door and once again, when Lowes was called, we asked specifically to speak with Vince. We were told he was on vacation. However, when my husband asked Vince when he was present at the store if he could contact him on Saturday if this door pick-up fell thru due to everything regarding this whole door instillation project being in shambles , Vince said of course.
    Number one: It should not take 3+ months to get a basic door install door installations, I come to find out that others have had similar problems and even major problems with their doors after installation.
    Number two: Lowes at Newport News is beyond terrible regarding their customer service never returning call, transferring to other numbers, and even hanging being up on.
    Number three: I, personally, never plan to use Lowes again due to this horrible experience that I am still living.
    Number four: LOWES TOOK MY MONEY IN OCTOBER AND TO DATE, I HAVE NO SERVICE OR PRODUCT

    6 weeks, 3 days and 14 hours
    Anonymous

    Just type in Regional Office for your state and a number should pop up. However, if Regional is anything like the Lowes stores, they won't answer their phone either.

    Thread
    6 weeks, 3 days and 14 hours
    Anonymous

    Customer service begins at the top, so since it's so obvious by all these comments, President of Lowes doesn't give a rats **** about customer service. Lowes never again.

    Thread
    6 weeks, 3 days and 14 hours
    Anonymous

    I am guessing but Customer service begins at the top and I not too sure that Corporate even cares about customer service for their patrons. I agrees, I will never use Lowes again as I have gotten no resolve for my issues despite contacting Corporate.

    Thread
    6 weeks, 3 days and 14 hours
    Anonymous

    Or use Home Depot. Much, much, much better customer service.

    Thread
    6 weeks, 3 days and 14 hours
    Anonymous

    Big pond teacyou want a better way buy online at Lowes prices online are sometimes cheaper ,you can have it shipped to store or home. Then you dont have to deal with store people .Just a thought

    Thread
    6 weeks, 4 days and 10 hours
    Anonymous

    I know I'm just a little in a big pond. I have been doing business since it opened a store in wichita falls Texas. I wanted to purchase a craftsman 25cc 17 in. Weed eater that was on clearance for 75.26 from 109. I has embarrassed when the clerk said it was full price and sent me to take a pic of the sales tag. People waiting. I showed her..wouldnt honor it. Said to to talk to the clerk..showed him all specs matched..nice guy but said he couldn't change the price..got his manager..showed her. She said she could change it and I would have to pay the 109 and not the posted price of 75.26. I told them they need to pull that price tag then. I told customer server I wouldn't be back. I then went to my car and gathered the stuff I bought and returned it. It was a waste of time and embarrassing. Just wanted you to know that you lost a loyal customer and anyone I know.

    17 weeks, 5 hours and 13 minutes
    Anonymous

    Just got off my 3rd 2 hour phone call with Lowes Customer Service. They've incorrectly replaced one of the kitchen cabinets we purchased from them in February 2020 delaying my kitchen for months, then inaccurately posting the credit to our card. We've spoken to at least 9 people in the last 4 months and they keep telling us they fixed it and the next month it starts all over again. Additionally, before this fiasco with our kitchen, I applied for seasonal job the Lowe's in Mt. Pocono Pennsylvania was advertising to make some extra money for our kitchen while we were still under lockdown. They told me to come for an interview after I applied online. When I arrived, the "interviewer" was too busy. (I had a job at the time and took off to go to this interview, the absolute disrespect the show to people!) The Customer Service person brought me to a 3ft by 6ft corridor, asked me to sit there directly next to the other 2 applicants they didn't have time to interview either. No social distancing at all AND every employee that walked by us had no mask on. I told them I'd stand to adhere to pandemic guidelines and pointed to the sign directly in front of me that illustrated proper socially distancing, wearing masks and washing hands. When the employees walking back and forth in front of us heard both myself and one of the other applicants comment about it and the sign on the wall, they COVERED THEIR MOUTHS WITH THEIR HAND AND CONTINUED TO TALK TO EACH OTHER. Wonder how much merchandise or how many customers they interacted with right after that and spread their germs to? When someone finally came over to us, they handed us forms we already filled out in the online application process. Then, the same customer service rep asked us 5 questions each. You know the questions "explain a situation when you went above and beyond at your last job" After answering those ridiculous questions, I advised them I have some questions about the positions. The customer service representative said, sorry we can just take your information at this time, if you get hired you can ask all the questions you have!!! After that and the blatant hypocrisy and disregard to us and their customers? I decided, this is not a company I want to work for and I left. Absolutely ATROCIOUS!

    17 weeks, 10 hours and 3 minutes
    Anonymous

    Worst service i have ever dealt with port Charlotte Florida....ordered gridge they said was in stock but never was...when they finaly delivered it was damaged!! They returned and picked up fridge and now i have a bill!!! On hold for over 45 min to clear up matter

    26 weeks, 5 days and 8 hours
    Anonymous

    You should have been arrested!

    Thread
    26 weeks, 5 days and 14 hours
    Anonymous

    Jim Ray

    Stores like Lowe's (and HD) are so big and so understaffed they really don't care about customer service because there's no competition. Keeping the stores understaffed keeps there overhead cost down and stock price up. I'm trying to buy a door and it is nerve racking. Just think what the contractors have to go through to work with places like Lowe's or HD. That's why they will charge you an arm and a leg for work. I know the contractors I work with will not work with Low'es or HD, they make me buy materials and they do installation work. You could try to work with the CEO but he doesn't care, he's got other problems.

    27 weeks, 8 hours and 46 minutes
    Anonymous

    Ronda Dee Lyles

    Haley at customer service is rude loud and disrespectful to our veterans ..her actions are uncalled for..she needs to learn most PTSD vets don't drive and have no license but have military ID. She said not good enough have to have a license to get the military discount. By the way the entire store heard her voice that opinion...Murray KY Lowe's lost my veterans business...shameful

    27 weeks, 9 hours and 28 minutes
    Anonymous

    jpadgett

    INDIA # Now!! Hiding .. for some reason.

    27 weeks, 9 hours and 40 minutes
    Anonymous

    NeverLowesAgain

    I owned a construction company for over 30 years and bought hundreds of thousands of dollars in merchandise over that time from Lowe's. Three years ago I bought a fridge and dishwasher for personal use and paid extra for the 5 year extra protection plan. The dishwasher broke and they sent a "repairman"out. It broke again (same reason) and I spent over 4 hours with three different Lowe's "customer care" people who tell me its not covered even though I have a receipt.

    I will NEVER buy anything from Lowe's again. They lost a good customer over a $15 part.

    27 weeks, 9 hours and 51 minutes
    Anonymous

    Brian Ellison

    Well let's start from the beginning my wife Elizabeth ordered a new front entry door for our house. This was back late May early June, she paid for the door and installation the day that we were scheduled to get the door installed the contractor forgot completely about us until I called him and asked him if he was still coming after waiting 4 hours. He went to pick up the door and found out it was damaged the door had been in the store for about 2 weeks you would think a special ordered door someone would have noticed the damage before then and done something about it but that wasn't the case. That to me was incompetence on the store. And to top it all off I found all this out from the sub contractor not anyone from Lowe's, I made all the phone calls which y'all should've been calling me. So I let it slide and just ordered another door which I was told would be expedited and so I got a call about 2 weeks or so ago and was told the new door was in and not damaged and was going to be placed in a "safe spot" to avoid damage, well the subcontractor called me today when he went to pick it up to come install it after about 4 months now and told me that it was hit with a forklift so wow not a very safe space. So I have been making phone calls to Lowe's myself again when it seems to me that a representative from Lowe's would be calling me!!! We want a full refund immediately for the entire amount paid over 1,000 and we believe that we deserve some kind of compensation for the total unprofessional behavior from Lowe's which had been pitiful.

    27 weeks, 11 hours and 8 minutes
    Anonymous

    lrc2020

    horrible horrible customer service

    paid the $19 for a flooring install measure they guy came out sent the quote to a store I dont even know where, and not close to me???

    called maybe 50 times to get the quote sent to my store so i can place the order

    still today cant get a hold of anyone...this has to be the worst customer service in the entire planet...even India has better customer service...Im trying to give them my business

    you get hung up on and managers promise to call you but never call. disgusting no wonder they are going bankrupt

    27 weeks, 12 hours and 47 minutes
    Anonymous

    I was in store 1120, Florence SC, on Thursday, August 13, about 4:30 pm. I needed an electric cart due to a broken leg. The only one available was not charged, so I waited for one to be returned. After about 3 minutes a nice young lady from the service desk told me she didn't think it was charged and I explained I could not shop without one as I could not get through the store with just a cane. After about 20 minutes of waiting, an employee, John, forced the entry doors open to put a buggy in the rack outside. When he finished, I asked him if he saw - or could see if any electric carts had been left at the check outs or outside the exit door. He looked at me as if I had asked him to climb a mountain. I asked again, and he raised his voice and said, "I am not walking through a hot parking lot to find you a cart!" Again I asked if he could only look -from where he stood . Again very disrespectfully, he gave same attitude and walked away to the service desk. I called the Cust service complaint line and they h

    27 weeks, 1 day and 10 hours
    Anonymous

    Bill Pryor

    It's sad that you can't get Annie help from Lowe's there shouldn't be no reason why they can't order the product for you just trying to order a 3.5 deep freezer

    27 weeks, 1 day and 12 hours
    Anonymous

    J Cameron

    I was in store 1120, Florence SC, on Thursday, August 13, about 4:30 pm. I needed an electric cart due to a broken leg. The only one available was not charged, so I waited for one to be returned. After about 3 minutes a nice young lady from the service desk told me she didn't think it was charged and I explained I could not shop without one as I could not get through the store with just a cane. After about 20 minutes of waiting, an employee, John, forced the entry doors open to put a buggy in the rack outside. When he finished, I asked him if he saw - or could see if any electric carts had been left at the check outs or outside the exit door. He looked at me as if I had asked him to climb a mountain. I asked again, and he raised his voice and said, "I am not walking through a hot parking lot to find you a cart!" Again I asked if he could only look -from where he stood . Again very disrespectfully, he gave same attitude and walked away to the service desk. I called the Cust service complaint line and they hung up on me. Called back next day and complaint was taken. I was told that I would get no feedback rom Lowe's. No apology NO NOTHING I am a credit card holder and have done lots of business there. It will be a very long time if ever that I go back.

    27 weeks, 1 day and 12 hours
    Anonymous

    Amy

    Lowe's store is a bad place to shop. I spent so much money their and I can't get my filter their unless I pay for it again. Lowe's will tell you lies about your items. Warner robins stores. I don't like what's happening. I just payed extra money for nothing.

    27 weeks, 1 day and 14 hours
    Anonymous

    Awful!! Poorly ran business on all accounts. Online, in store and forget customer service all together. They don't answer the phones and blame every single thing on Covid. Covid didn't dent my fridge, one of your employees did. Covid didn't forget to load my range on the truck, one of your employees didn't give two ****. The Clinton, MD store is by far the worst. The manager Tameka doesn't even seem to care that my appliances didn't get delivered on the date that they were scheduled to be delivered, and she certainly wasn't apologetic that I wasn't notified and that I had contractors waiting at my house all day to accept said appliances. Her solution was to send me a temporary appliance which is a different brand and significantly cheaper that the original appliance that I ordered. Oh and she's the same manager that assured me that the appliance was on the truck and out for delivery. Oh and the best part is that they've overcharge

    27 weeks, 1 day and 17 hours
    Anonymous

    Awful!! Poorly ran business on all accounts. Online, in store and forget customer service all together. They don't answer the phones and blame every single thing on Covid. Covid didn't dent my fridge, one of your employees did. Covid didn't forget to load my range on the truck, one of your employees didn't give two ****. The Clinton, MD store is by far the worst. The manager Tameka doesn't even seem to care that my appliances didn't get delivered on the date that they were scheduled to be delivered, and she certainly wasn't apologetic that I wasn't notified and that I had contractors waiting at my house all day to accept said appliances. Her solution was to send me a temporary appliance which is a different brand and significantly cheaper that the original appliance that I ordered. Oh and she's the same manager that assured me that the appliance was on the truck and out for delivery. Oh and the best part is that they've overcharge

    27 weeks, 1 day and 17 hours
    Anonymous

    Dan

    I started to leave a comment but after reading the ones already here I can see it would be a waste of time.

    27 weeks, 1 day and 23 hours