• Lowe's

    City
    Mooresville
    Street Address
    1000 Lowes Blvd
    Twitter ID
    Zip Code
    28117
    Mode
    nnn-1
    Contact Email
    State
    NC
    Anonymous

    Amen...You are so right...I spent about a grand as well on a water heater the customer service stinks!. My take on this is it doesn't matter how much you spend whether it is a a dollar or ten thousand dollars, when a customer comes into that store customer service is not a privilege it is a right that should be extended to the customer point, blank, period. I hate LOWES! especially the LOWES in Philly.

    Thread
    23 weeks, 3 days and 17 hours
    Anonymous

    The Saga continues...
    Saturday came and went with no door pickup from Lowes. My husband went back to making calls and me, yet another personal trip, down to the store. Speaking with another manager, Jay, come to find out, manager Vince never even submitted my information to have the door picked up. Jay, manager extrodinaire, even goes on to state that my husband made a rude call to Lowes on Saturday. I was present during this call, and nothing of that sort even happened. At this point, I indeed lost it and had to remind Jay that customer service starts the moment a person walks into the store and if anyone was rude, it was the staff and managers at the Newport News store. Anyway, supposedly, I am on the docket for Monday to have this door picked up. However, since I have gotten nothing but run around and lies told to me, I have hired a truck and my husband and I will be returning the door to Lowes ourselves today to hopefully get the "promised" full refund.
    I am a Veteran and a long time shopper at Lowes but this experience has changed my opinion of Lowes forever. At this point, I'm just hoping to get my money back but that doesn't go to say that some compesation regarding all my time , headaches spent dealing with this, and time I took off work should be addressed by Corporate. I would really like to see Lowes address the issue of "Poor Customer Service" and send all employees including managers back to Customer Service 101.

    Thread
    27 weeks, 5 days and 2 hours
    Anonymous

    Less than zero
    On 10 October 2020 I contacted and purchased a new front door (basic back six panel door that had to be special ordered as not in stock) and a glass storm door which was to be installed thru Lowes. I was contacted by the store that the door was delivered to Lowes on 7 Nov 2020. Despite making multiple phone calls to Lowes to both Ron (who took measurement and completed the contract) and Tony who heads up the door service at Lowes, neither could seem to get installation arranged in a timely manner so I was pushed out to Jan 6 2021. This was past the deadline on my contact of work to be completed by 30 Dec 2020.When the contracted installers arrived to install the door, they took measurements and told me the door was the wrong size. Again, I was back to making multiple phone calls, being transfers to multiple numbers and bottom line, receiving no help from Lowes. I even had to contact Corporate personnel trying to get some help. My husband went in person to the store in Newport News and talked directly with a manger, Vince, who states that this wrong door would be picked up on Saturday and we would receive a full refund. To date, no one has shown up to pick up this door and once again, when Lowes was called, we asked specifically to speak with Vince. We were told he was on vacation. However, when my husband asked Vince when he was present at the store if he could contact him on Saturday if this door pick-up fell thru due to everything regarding this whole door instillation project being in shambles , Vince said of course.
    Number one: It should not take 3+ months to get a basic door install door installations, I come to find out that others have had similar problems and even major problems with their doors after installation.
    Number two: Lowes at Newport News is beyond terrible regarding their customer service never returning call, transferring to other numbers, and even hanging being up on.
    Number three: I, personally, never plan to use Lowes again due to this horrible experience that I am still living.
    Number four: LOWES TOOK MY MONEY IN OCTOBER AND TO DATE, I HAVE NO SERVICE OR PRODUCT

    27 weeks, 5 days and 3 hours
    Anonymous

    Just type in Regional Office for your state and a number should pop up. However, if Regional is anything like the Lowes stores, they won't answer their phone either.

    Thread
    27 weeks, 5 days and 3 hours
    Anonymous

    Customer service begins at the top, so since it's so obvious by all these comments, President of Lowes doesn't give a rats **** about customer service. Lowes never again.

    Thread
    27 weeks, 5 days and 3 hours
    Anonymous

    I am guessing but Customer service begins at the top and I not too sure that Corporate even cares about customer service for their patrons. I agrees, I will never use Lowes again as I have gotten no resolve for my issues despite contacting Corporate.

    Thread
    27 weeks, 5 days and 4 hours
    Anonymous

    Or use Home Depot. Much, much, much better customer service.

    Thread
    27 weeks, 5 days and 4 hours
    Anonymous

    Big pond teacyou want a better way buy online at Lowes prices online are sometimes cheaper ,you can have it shipped to store or home. Then you dont have to deal with store people .Just a thought

    Thread
    27 weeks, 6 days and 13 minutes
    Anonymous

    I know I'm just a little in a big pond. I have been doing business since it opened a store in wichita falls Texas. I wanted to purchase a craftsman 25cc 17 in. Weed eater that was on clearance for 75.26 from 109. I has embarrassed when the clerk said it was full price and sent me to take a pic of the sales tag. People waiting. I showed her..wouldnt honor it. Said to to talk to the clerk..showed him all specs matched..nice guy but said he couldn't change the price..got his manager..showed her. She said she could change it and I would have to pay the 109 and not the posted price of 75.26. I told them they need to pull that price tag then. I told customer server I wouldn't be back. I then went to my car and gathered the stuff I bought and returned it. It was a waste of time and embarrassing. Just wanted you to know that you lost a loyal customer and anyone I know.

    38 weeks, 1 day and 18 hours
    Anonymous

    Just got off my 3rd 2 hour phone call with Lowes Customer Service. They've incorrectly replaced one of the kitchen cabinets we purchased from them in February 2020 delaying my kitchen for months, then inaccurately posting the credit to our card. We've spoken to at least 9 people in the last 4 months and they keep telling us they fixed it and the next month it starts all over again. Additionally, before this fiasco with our kitchen, I applied for seasonal job the Lowe's in Mt. Pocono Pennsylvania was advertising to make some extra money for our kitchen while we were still under lockdown. They told me to come for an interview after I applied online. When I arrived, the "interviewer" was too busy. (I had a job at the time and took off to go to this interview, the absolute disrespect the show to people!) The Customer Service person brought me to a 3ft by 6ft corridor, asked me to sit there directly next to the other 2 applicants they didn't have time to interview either. No social distancing at all AND every employee that walked by us had no mask on. I told them I'd stand to adhere to pandemic guidelines and pointed to the sign directly in front of me that illustrated proper socially distancing, wearing masks and washing hands. When the employees walking back and forth in front of us heard both myself and one of the other applicants comment about it and the sign on the wall, they COVERED THEIR MOUTHS WITH THEIR HAND AND CONTINUED TO TALK TO EACH OTHER. Wonder how much merchandise or how many customers they interacted with right after that and spread their germs to? When someone finally came over to us, they handed us forms we already filled out in the online application process. Then, the same customer service rep asked us 5 questions each. You know the questions "explain a situation when you went above and beyond at your last job" After answering those ridiculous questions, I advised them I have some questions about the positions. The customer service representative said, sorry we can just take your information at this time, if you get hired you can ask all the questions you have!!! After that and the blatant hypocrisy and disregard to us and their customers? I decided, this is not a company I want to work for and I left. Absolutely ATROCIOUS!

    38 weeks, 1 day and 23 hours