• Macy's

    City
    Cincinnati
    Street Address
    7 West Seventh Street
    Twitter ID
    Anonymous

    Jomarie pelle

    Placed an order in July gave my info and somehow it was sent in my daughter's name with her address but a different city. I called Macy's and they said sthey corrected my info but I had to wait 10 days before they could do anything. After the 10 days they supposed to send it but now I find out they issued a credit in my daughter's name and she hasn't recd it because once again they have the wrong city,. I am now on the phone with customer service. 45 minutes and now they want may daughter to call. I told them they can cal her but she is working and can't call and be put on hold for 20 minutes..I am still on hold another 15 minutes while she speaks to someone else. All I want is my credit issued i. This is the worst customer service ever. If not fixed I am putting it all over the Internet how incompetent Macy's is. Please help me in this matter. So frustrating!! Order #(PHONE)

    12 weeks, 6 days and 4 hours
    Anonymous

    rd and loyalty after shopping at Marshall Fields/Macys in Chicago for 50 plus years sadly. This company went from high class to the gutt., ,.. ,. ..,

    12 weeks, 6 days and 5 hours
    Anonymous

    rd and loyalty after shopping at Marshall Fields/Macys in Chicago for 50 plus years sadly. This company went from high class to the gutt., ,.. ,. ..,

    12 weeks, 6 days and 5 hours
    Anonymous

    Cancelling my card and loyalty after shopping at Marshall Fields/Macys in Chicago for 50 plus years sadly. This company went from high class to the gutter . RIP

    12 weeks, 6 days and 6 hours
    Anonymous

    oesn't exist! My husband and I have been on a call for over 2 hours with them, trying to straighten out a problem Macy's caused. We've been transferred to 6 different departments, and spoken with seven different people, and no one has

    13 weeks, 22 hours and 59 minutes
    Anonymous

    Cindy

    Macy's customer service doesn't exist! My husband and I have been on a call for over 2 hours with them, trying to straighten out a problem Macy's caused. We've been transferred to 6 different departments, and spoken with seven different people, and no one has been able to help us. Macy's has definitely lost me as a customer. Still haven't received any satisfaction and now it appears I may be out over $150.

    13 weeks, 23 hours and 27 minutes
    Anonymous

    Macy's Kapolei in Oahu Hawaii

    Store in Oahu Kapolei environment created of pure bias and discrimination. They promote and act on these feelings of everyone else that they believe came from the mainland of the US are outsiders that they can humiliate reject and humiliate. No professional etiquete respect or value given to all customers. Most mangers to include the store manager are comfortable and promote these behaviors and attitude.

    13 weeks, 1 day and 2 hours
    Anonymous

    **** you!!! This is an I dian Scam line

    13 weeks, 3 days and 1 hour
    Anonymous

    Associate BLAKE MATHEWS, at the Aurora store in the purse/handbag department, was extremely patient & helpful when placing my order for my new handbag! Outstanding customer se.., .,, . ,.,

    14 weeks, 18 minutes and 39.27 seconds
    Anonymous

    Teresa M.

    Associate BLAKE MATHEWS, at the Aurora store in the purse/handbag department, was extremely patient & helpful when placing my order for my new handbag! Outstanding customer service!

    14 weeks, 2 hours and 56 minutes
    Anonymous

    Avoid ordering anything from Macy's. They do not have any way to reach someone when there is a problem. They have outsourced everything to another country and don't care about Americans who are spending money with their company. You can't get any help and you can't understand the people they have outsourced to. They are a di

    14 weeks, 2 days and 1 hour
    Anonymous

    Customer that will never use you again

    Avoid ordering anything from Macy's. They do not have any way to reach someone when there is a problem. They have outsourced everything to another country and don't care about Americans who are spending money with their company. You can't get any help and you can't understand the people they have outsourced to. They are a disgrace to America.

    14 weeks, 2 days and 2 hours
    Anonymous

    ke being in middle school. There are bullies and favoriting There is one person who is terrible but they keep her because she is the favorite

    The team in Smithaven Mall Macys is Christine Trent. Michelle M And Brian. They are the most unskilled unprofessional people you can come

    14 weeks, 3 days and 7 hours
    Anonymous

    A worker

    Working at Macy's in lake grove is like being in middle school. There are bullies and favoriting There is one person who is terrible but they keep her because she is the favorite

    The team in Smithaven Mall Macys is Christine Trent. Michelle M And Brian. They are the most unskilled unprofessional people you can come into!!!!

    14 weeks, 3 days and 8 hours
    Anonymous

    DEBBIE WILLIAMS

    LAST JULY IN 2019 I BOUGHT A PURSE AT MACY'S IN KENWOOD - THE CUST SERV REP TALKED MY INTO APPLYING FOR A MACY'S AMEX CARD AND HE WOULD GIVE ME 20% OFF - I HAD GIFT CARDS FOR MY BIRTHDAY AND HAD A BALANCE OF $36 HE PUT THE WRONG MAILING ADDRESS ON THE CREDIT CARD NEEDLESS TO SAY I NEVER GOT A BILL UNTIL A COLLECTION COMPANY STARTED CALLING ME IN MAR 2020 NOW I OWE $324.00 AND HAVE ISSUED 2 APPEALS TO MACY'S WILL NO AVAIL - I WILL NEVER SHOP AT MACY'S AGAIN.

    15 weeks, 1 hour and 38 minutes
    Anonymous

    ed comforter back on July 3rd. Received an email few days later telling me that my order is in backorder and asking me if I want to cancel or continue to wait. So I tried to cancel but it didn't let me, had to call the cs. Waited over an hour and lady told me that she cancelled my order. July 22nd received an email that my item was shipped. Today is August 4th and I haven't received my item but my money was taken from the account. Tried to see if I can track the item but they didn't provided me with a tracking information. I get it due to covid 19they are busy. But they should st

    15 weeks, 2 days and 4 hours
    Anonymous

    Olga y

    So I have ordered bed comforter back on July 3rd. Received an email few days later telling me that my order is in backorder and asking me if I want to cancel or continue to wait. So I tried to cancel but it didn't let me, had to call the cs. Waited over an hour and lady told me that she cancelled my order. July 22nd received an email that my item was shipped. Today is August 4th and I haven't received my item but my money was taken from the account. Tried to see if I can track the item but they didn't provided me with a tracking information. I get it due to covid 19they are busy. But they should still do their job. Now I'm on wait to try to find out what is happening with this order. Very disappointed at the service. Will defiantly shop somewhere else.

    15 weeks, 2 days and 10 hours
    Anonymous

    ed an item on line and used NO coupons or Stars rewards. When I finally received the item, it didn't fit so I returned to the Macys store since they were then opened. When I received my bill it showed a purchase for the item in the full amount and the return with a Stars reward applied. Now it is costing me the 10.00 for nothing. I have no item but own them money. Spoke with Macys three times and cannot get any assistance and they make me feel like a fool - trying to get away with something; In face one person said that I made a purchase for this amount but I guess they

    15 weeks, 3 days and 4 hours
    Anonymous

    Annonymous

    I purchased an item on line and used NO coupons or Stars rewards. When I finally received the item, it didn't fit so I returned to the Macys store since they were then opened. When I received my bill it showed a purchase for the item in the full amount and the return with a Stars reward applied. Now it is costing me the 10.00 for nothing. I have no item but own them money. Spoke with Macys three times and cannot get any assistance and they make me feel like a fool - trying to get away with something; In face one person said that I made a purchase for this amount but I guess they could not find any purchase There customer service is rude and not helpful. I will probably close my account that I have had for over 40 years.

    15 weeks, 3 days and 5 hours
    Anonymous

    Don't shop at the Macys Staten Island store at the mall they don't turn on the air conditioning and turn off the down escalators all to save money what about your senior citizens who shop there I won't shop there anymore and will instruct my family and friends not to give them any business

    15 weeks, 3 days and 6 hours
    Anonymous

    Virginia Grew

    I visited the store in Natick, MA last Thursday and Friday. I was only in the shoe department, a little cubbyhole in a corner of the store. While I was engaged with the sales person and purchasing shoes, I became aware that a woman was standing to my right. At the end of the transaction I said to the woman, who was wearing a mask, "You know you have been standing 1 1/2' from me for this whole transaction?" She supplied a very sickly-sweet apology. I told her that she must be aware of social distancing, as I had when I entered that area even though there were no signs of x's or circles on the floor. Needless to say it escalated to her lecturing me about the CDC saying that she is protecting others (me) by wearing a mask. She then called me a "miserable person". I walked away saying that she "wasn't using good sense."

    Your Macy's store in Natick needs to be looked at for how COVID restrictions needs to be improved and signage can guide how people can be more responsible. It is discouraging that after following strict adherence in MA with slow reopening of businesses in stages to then be undermined by "marketplace frenzy". I don't know why but I have noticed a lot of

    shoe departments appear to have that characteristic. The counter and register area looks as if no appropriate COVID spacing was ever considered.

    Sadly, the next day I returned to exchange a pair of shoes for a different color. While I was engaged with the salesman, I again noticed a woman (a different person, thank God) to my right. This time I confronted the salesman. "Are you waiting on her or on me?" I got no answer and I told them that I would step back and wait to be waited on. My goodness.

    15 weeks, 3 days and 9 hours
    Anonymous

    Beware of Macys! Pay close attention to the charges on your statement.I I paid off my account and told Macys to close my account, for the last three months they continued to charge my account with fraudulent charges. Each time I called the Rep. Said they would remove the charges and close my account. I got a bill in July saying I owe money. I will never shop at Macys

    again!!!

    15 weeks, 3 days and 12 hours
    Anonymous

    Diane E Buckner

    Beware of Macys! Pay close attention to the charges on your statement.I I paid off my account and told Macys to close my account, for the last three months they continued to charge my account with fraudulent charges. Each time I called the Rep. Said they would remove the charges and close my account. I got a bill in July saying I owe money. I will never shop at Macys

    again!!!!

    15 weeks, 4 days and 13 minutes
    Anonymous

    Confused consumer

    I can't understand the words on your newest commercial. I know it's geared towards kids but if thePARENTScan't understand what they are even saying/singing, it's not going to be helpful. Annunciate. Sing it so we at least know what you are trying to say

    15 weeks, 4 days and 1 hour
    Anonymous

    I recently completed a course of chemotherapy. Dealing with Macy's was more stressfull!! My advice, shop

    15 weeks, 5 days and 14 hours