• Mercedes-Benz USA, Inc.

    Street Address
    1 Mercedes Dr.
    Twitter ID

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    COHQ Admin

    15 weeks, 4 days and 10 hours

    I want to know, why MB has abondend the back design of the most memorable option they had with the new 2021 S-Class . They had a chance to make this the most unforgettable timepieces in history ,but still failed . I want someone to contact me so I can give them an idea ,no charge . This was the chance to change the opinion on " THE BEST OR NOTHING " the fundamentals still work and keep it basic .I just want a chance to work with the team and I bet it will work .and by the way I'm a Beamer fan and you almost had me when I seen the front ,but lost me ,like everyone else with the back ..what let down. No hate .but contact @ 2025tx@gmail.
    Thanks Team

    16 weeks, 4 days and 37 minutes


    My 2020 C300 has no navigation system even though it states it does but the Chip to run it is not available yet even though i have owned the car for six months. Why is it that your service department who has tried 3 times to place a chip in it can not resolve the issue? John (EMAIL)

    37 weeks, 4 days and 15 hours


    No jobs available for anyone who asks about openings on a blog.

    48 weeks, 3 days and 11 hours

    Paul Vlasek

    This is regarding RBM of Atlanta

    On 1/6/2020 I brought my 2013 c250 with a broken driver side interior door handle mechanism. I have an extended warranty from Mercedes in effect. Estimate to repair is 1,098.05 which I declined. My extended warranty will not cover. Something as basic and safety related as being able to exit your car was not covered. Still charged me 156.95 to tell me that my door handle was broken. A month prior I had these same folks replace my wiper blades. Within a week I had to have them replaced at Jiffy Lube because they were erratic.

    Back to the door handle. Apparently this is a common problem from I can see on the internet. No recall for this issue?

    I hardly dive this car, only 43,787 miles. VIN=WDDGF4HB0DR298535. I would like this issue fixed or refund the purchase price of my extended warranty. During the sales cycles cycle I indicated that I wanted a warranty that would perform like an extension of the original new car warranty. I though that is what the sales team indicated would be the case. Help me.

    1 year, 6 weeks and 3 days

    Marquita Margadonna


    1 year, 7 weeks and 4 days



    1 year, 8 weeks and 6 days

    ranch woman

    This is EXACTLY what I intended to say but since you have said it so perfectly, I'll just say THANK YOU!!!

    1 year, 8 weeks and 6 days

    Neil Bruce

    I was horrified by your new Christmas commercial where a bratty little rich kid EXTORTS SANTA!!! Are you implying this is how the children of affluent parents act. You've done a disservice to your brand!

    1 year, 10 weeks and 5 days

    Place that knows what TQMquality management is

    Don't know what happened to grammar in translation. Service and staff are beyond just good. They go out of their way to accommodate your needs and comfort. Trying to negotiate for my third vehicle now there. Michael Hill has assisted to ensure all my sales was negotiated,properly. Trying to make a purchase now that is congruent with my current living situation.

    1 year, 12 weeks and 3 days


    Wow, I saw the ad this morning where the kid bribes/ extorts Santa to get his "sleigh."

    I was appalled! Do you really think that this is appropriate advertising? ? ? I don't!

    It gave me chills. Shame on you!

    1 year, 12 weeks and 5 days


    This is about the commercial in which a child BRIBES Santa to give him his "sleigh". Given the state of things in this country right now, do you really think it's a great idea to promote bribery? And to reward the boy for his illicit action?

    1 year, 12 weeks and 6 days



    1 year, 12 weeks and 6 days

    Who's brainer ad idea was to make an ad that shows a kid bribing Santa its terrible to get Santa's sledding aka your car Santa behind oa on a phone really what were thinking

    1 year, 13 weeks and 2 days


    I came on here to the right of your view but after seeing that Mercedes-Benz race one star out of five why bother I'm obviously just another unsatisfied customer. But when you go into a dealership and tell them this is the vehicle that my daughter takes off to college and I want you to make sure it is safe as if you were putting your own child in the car. Then my child leaves to go to college and the repairs that the car was in the shop for don't even make it two hours away before all the problems happen again. I thought I was rewarding my daughter for all of her hard work with A special gift buying her this car and also knowing that she was as safe as possible neither one are true the car is not safe and the experience has not been special unless you like your car breaking down continuously. I regret ever buying this car for my daughter it was supposed to be a memory we would share forever now it's going to be a nightmare that we share forever.

    1 year, 17 weeks and 1 day

    Not Happy

    Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dash board so they removed the dash and fixed it.

    While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.

    I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manger named Roman whom said he would call me back but never did. It's ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it's been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

    1 year, 17 weeks and 4 days

    Collette Darby

    It took me a week to write this review because I am still calming down from my experience with the Mercedes Benz Southbay service department. I purchased a vehicle from this same dealership. I had been 2 years without a car after a drunk driver totaled my previously owed Mercedes was totaled. I was so tired of rental cars, that when my claim settled all I wanted was my OWN !! car again. I did a test drive with the dealership, I loved the vehicle and the price was within my budget (better than I anticipated), So I get the car and within hours of my purchase, I notice my sound system is sound odd. There is a vibration and humming sound coming from the rear of the vehicle as if the speakers were busted. So we made an appointment with the service department for Wednesday. I have this 5 day window to return the car, and we are now on day 3. I'm told by the service department that it will cost me $1,080 to fix the speakers, Used car dept is not willing to pay the cost and the Service warranty I just purchased does not cover the speakers. So I said fine I"ll pick up my car and get speakers fixed some where else. Remember I have owed the car for less than a week. So I go to pick up the car and I notice the radio and sound system is not working. About 3 to 4 people come over and everyone is pushing this button and that button and the system is not coming on at all. A sale manager comes over and starts to tell me give him a few days and they will find me another car, I tell him I'm confused by this statement as all I wanted to do was pick up my car and get it fixed elsewhere. He tells me leave the car (AGAIN) and they will get the system repaired. I return the car again. SO in 22 days I have driven this car about 7 days total. So again after about 10 days I go back to pick up my car. Gues what I'm told everything has been reparied and my system sounds great. As I prepare to transfer items from my loaner car I notice a huge piece of metal 2 pieces and ask the bay worker What is this from and why was it just left in my trunk. He went inside and spoke to someone. The metal pieces were removed from my trunk and I left. Well ya guessed correctly my speakers are still making the same destortion as before. I'm so tired of it seeming like women get the shaft from car people. My brother showed me that my rear speaker were completely off and just the front speakers were functioning. When you did adjust the balance you could hear the distortion from the speaker. Some said take it back, but why would I take it back when they clearly had no intention on repairing my system. THey called me told me how wonderful my sound system was sounding like brand new. What a lie. I so upset that these service guys think this is okay to do. Pretend to do work that they never ever did. I am a singer and I love music I sing all the time in my car before. I listed to music that I have to learn for various events. Maybe I should of told them that, but my main focus was getting out those rental cars and owning my own car again. I never would have thought that a Mercedes dealership doing it inspection of all of its vehicles would sell a vehicle with a busted sound system. Don;t you guys do those through inspections of all vehicles? It seems you missed my car. The service department at Southbay Mercedes Benz is the worst for committing fraud on female customers. In this day and time you think MEN would get past this type of sterotype behavior but even when buying luxury men's bad behavior comes through.

    1 year, 20 weeks and 22 hours


    I purchased a 2016 E350 from Ontario Mercedes Benz (California) a few weeks ago. I contacted the internet sales person after deciding which one I was interested in. I asked for the out the door price $ 29,964. I received a prequalified certificate from my credit union and was instructed to present the certificate to the salesman and return with a purchase order. My credit union would transfer the money to Mercedes. After arriving and test driving the car another salesman said my certificate was useless because my credit union might burn down or go out of business and I would have to finance through Mercedes. Everyone I can into contact was informed that I was going through my credit union. The finance manager urged me to sign with them if I wanted the car while saying I can always refinance where ever I wanted. This was labor day weekend I guess they were instructed to sign anyone any which way they can in order to get as many people to finance through Mercedes only. I am still currently dealing with them and their less than honest practices. I am in contact with Daimler Benz of Germany and relaying the situation with them.

    1 year, 21 weeks and 5 hours

    Do you have any job openings at the corporate office? Thank you

    1 year, 21 weeks and 1 day


    worst vehicle ever... in 4 times for gps/voice to text on a 90,000. under warranty. they refuse to fix.replace. did many updates, but still not working. they said it works on their apple but it does not work on my android.. funny instructions don't say only works with apple. trying to file lemon law on it, so i mail certified letter and mercedes refuses delivery of it.. so cant even get the ball rolling

    HORRIBLE vehicle, and dealers, well they claim their hands are tied... up to local rep. told me i have to call 800 to file a case.. WHAT.. that is the dealers job ... games they are playing. horrible car, horrible service, horrible situation... i would trade car, butin 18 months the car lost over 50% of value.. so i am not ready to walk about from 50,000 in lost equity... and they wont offer me a buy out or upgrade deal AVOID BRAND AT ALL COSTS>

    1 year, 21 weeks and 2 days


    WORST Service I have received from a Mercedes Dealer in all my years of owning 3 Mercedes Benz cars.Took my car in for a service B and a recall update on the navigation .I purchased the car from this dealership and wanted to give them the business again. The loaner car had coffee and cigarettes ashes in the car however I didn't complain. I drove an hour and a half to return to pick my car up 2 days later, I arrive to dealer and the car navigation is not working and it was there for an update (re program) on the navigation . They offered to send someone to my home to bring my navigation SD card. I drive another hour back to LA home and once I get home, I get out my car and notice a huge dent in the back side. They thought I wouldn't notice. I was furious at this point. I contacted my service advisor Bill Parks and the service advisor manager Tom Swire notifying them of the dent and immediately returned back to Valencia costing me another hour and missing work. I arrive to dealer. The service advisor manager Tom Swire apologizes, but then states he doesn't need a lecture about Mercedes Benz customer service because I expressed how upset I was having to miss work , drive back for a 3rd time that day, and how they have failed to uphold the Mercedes Benz brand and standards. All he offered was attitude and to put me in a loaner for an additional week while they send my car to the body shop .

    The dent had a technicians oil finger prints on it and oil reside above the dent. When I brought the car in it has zero damages also inspected and noted on the service sheet. The dealer washed the car so they were aware of the dent and failed to make sure the car navigation was updated before I drove an hour to pick the car up. I have reached out to Mercedes Benz corporate and the chief operations of MB of Valencia. We spend excessive amounts of money on service and the least they can do is make sure the vehicles are ready when customers drive hours away. I've had service at Mercedes of Encino, Keyes of Van Nuys, Cal star of Glendale Mercedes, and Mercedes of Long Beach on my previous Mercedes cars. This is by far the worst Benz dealership and I regret buying my car from them. I do not recommend service or even purchasing a car from this Dealer.

    1 year, 24 weeks and 11 hours


    Mercedes-Benz corporate: **** YOU!!!! Spending $1,000 on **** **** that should d have never **** happened. Jennifer has a terrible attitude too.

    Stupid pricks...

    1 year, 25 weeks and 14 hours


    Mercedes does suck. I took my car in 4 times over same issue. They charged me 2200 bucks on parts i did not need then they said it was a clogged filter under warranty. WHAT A SCAM THEY ARE.

    1 year, 26 weeks and 6 days

    Mercedes Benz suck I have a recall on my car and was treated with such disrespect , No help or assistance , The customer service rep was rude and unprofessional

    1 year, 28 weeks and 2 days


    Go to BENZEL BUSCH in 'ENGLEWOOD. Serve and people are beyond good.

    1 year, 30 weeks and 4 days