• Public Storage

    City
    Glendale
    Street Address
    701 Western Ave.
    Contact Name
    Ronald L. Havner, Jr.
    Twitter ID
    Zip Code
    91201
    State
    CA
    Title
    Chairman, President and CEO
    Anonymous

    Public Storage Sucks eggs

    This place has been a nightmare since the first moment I entered the premises. First, was the bait and switch with my rental reservation where I reserved a 5 x 5 unit online for the advertised price of $40.00 per month. An employee called to confirm the reservation, and when I asked about locks I was told "It's all set, we have locks there". No mention that the locks cost $20.00 or that I would not be allowed to obtain the unit unless I had a lock.

    Then, when I arrived to complete the rental, surprise, there are no 5 x 5 units available, only 5 x 10 which, of course is more than $40.00 per month. Also, surprise, you need insurance, unless of course I had had the magical foresight to know that and bring a copy of my home insurance policy, which at that point was somewhere in moving box. This was in April. I grudgingly paid for the lock, the insurance, and what I thought was the full amount of the monthly rental costs through the end of June. I vacated the unit on June 26th, and now they have sent me to collections. When I went to the physical location of the unit, the employee at the counter was entirely unable to help me and this is just a ridiculous amount of hassle for what should have been a straightforward two-month rental. I will do all that I can to avoid EVER using this company again.

    22 weeks, 4 hours and 10 minutes
    Anonymous

    I work for this company and they treat their employees as bad as they do their customers rent increases every 6 months and management does not assist customers at all and ignore emoyees concerns when brought to their attention. I asked my immediate manager if there is ni can contact due to a concern I have due to covid and he said he is the only person to talk to and asked if HR will assist just gave me a nod saying no and shrugging his shoulders.. i contacted HR and its best more then 45 days nd no response or attention to the concerns I've expressed in email . Terrible company over all for consumers and ., ., ,.., .,

    23 weeks, 3 days and 22 hours
    Anonymous

    Insurance is not mandatory bring your own locks save money. If they force you to get insurance threaten to call theyre district manager.

    23 weeks, 4 days and 2 hours
    Anonymous

    I work for this company and they treat their employees as bad as they do their customers rent increases every 6 months and management does not assist customers at all and ignore emoyees concerns when brought to their attention. I asked my immediate manager if there is ni can contact due to a concern I have due to covid and he said he is the only person to talk to and asked if HR will assist just gave me a nod saying no and shrugging his shoulders.. i contacted HR and its best more then 45 days nd no response or attention to the concerns I've expressed in email . Terrible company over all for consumers and fellow workers.

    23 weeks, 4 days and 2 hours
    Anonymous

    anonymous

    you people suck.

    23 weeks, 5 days and 21 hours
    Anonymous

    I have been a costumer with public storage for about 2 years I think. The storage unit has gotten more and more expensive and has been charging me an insurance fee even though months ago I sent proof of home owners insurance. Over the last few months I have looked for a smaller storage because the current one is too big and too expensive.3 weeks ago I called the location im carmel and told the manager I would be closing out before the next billimg day August 2nd. At this time I reserved a smaller cheaper unit at another puclic storage location. Today August 1st, 1 day before my usual billing I went to the public storage locatiom in carmel to close, after I had moved half of my things out of storage the manager told me If I moved today I would be charged a full month ,and that I shouls have moved yesterday. I told him I was transfering to another public storage , and he said it didnt matter because they werent related. I told him this seemed innapropriate especially since my billing was august 2nd, and during a pandemic schedules are restricted. I was moving today because Due to covid I had to make an appointment at the other storage today. The manager then said that if I moved my things today I could get my money back in 3-5 days. So i spent all day moving and when I got to the other storage they told me that they could not move me in until I closed the other storage and paid August fees, I said I was not using the storage in august and that the manager said I would get my August money back. I told them I was closing but the other manager had said I could not close out until all my things were out. How is someone supposed to transfer things out of one to another like that? At this time the second storage threatened that the other place would call a collection agency on me, INSPITE of him tellimg me that he would give me my money back im 3-5 business days. At this time I went to the carmel storage, and started to get my last things out and the manager said that NOW since it's close to the end of the day he can no longer give me my money back. I told him that made no sense and asked him to explain, at which time he said he was going to give me my money back but then he found out I was going to another public storage, an because of that he cant give me my money back. This makes absolutely no sense, that I would be PUNISHED for continuing to do business with your company. So then he told me he could not close my account until I paid for the month of august which I did not USE the storage. I felt very unsafe at this time so I paid and left the store, since by this time he had already told multiple lies and I felt this was major extortion. I am very concerned.

    24 weeks, 1 day and 6 hours
    Anonymous

    e. They continue to increase the rates almost every year. Received an email that they are going up again. This is very insensitive during this time of the Pandemic, lost wages, etc. I do not feel that Public Storage is concerned with anything except th

    24 weeks, 2 days and 8 hours
    Anonymous

    e. They continue to increase the rates almost every year. Received an email that they are going up again. This is very insensitive during this time of the Pandemic, lost wages, etc. I do not feel that Public Storage is concerned with anything except th

    24 weeks, 2 days and 8 hours
    Anonymous

    Coming at ya.

    Yes and they inform you two days before the bill is due. If that's not trying to steal your stuff, I don't know what is. Ive got a surprise for them tho.

    Thread
    24 weeks, 2 days and 21 hours
    Anonymous

    Toler

    You cannot get anyone on the phone. They continue to increase the rates almost every year. Received an email that they are going up again. This is very insensitive during this time of the Pandemic, lost wages, etc. I do not feel that Public Storage is concerned with anything except their bottom line and not the consumer. Very sad.

    24 weeks, 3 days and 21 hours
    Anonymous

    Ashley

    (Jack in the box in Madera CA)

    Tonight I went to order my usual and I politely asked the girl if should could tell the cook to take his time as there were no orders behind me because the previous time, the chicken wasn't cooked right. It was super chewy and raw! I had also asked her to put some ranch and ketchup in my bag when I made the order and when the lady gave me my order, not only did she not put anything in there, but also slammed the window on my face and walked away without giving me the chance to politely ask for them again. It's not much of a big deal that she didn't give them to me because I understand that sometimes people forget. The issue was the attitude and that once again my chicken wasn't cooked all they way. This can easily get a person sick. Corporation really needs to work on training their workers some customer service skills and definitely need to teach the cooks that all they give out, has to be at they best quality!

    25 weeks, 1 day and 10 hours
    Anonymous

    h PS, it might make a difference. But until then, things will not change. I'm not a hundred percent of this information but, I believe Uhaul Truck Rental is owned by the same people, who owns Public Storage, or they're in association with each other. Changes come, when people take action. If any way possible, start looking for other storage companies and stop letting these companies

    25 weeks, 1 day and 19 hours
    Anonymous

    V

    Is NOT registered with the BBB.

    Thread
    25 weeks, 1 day and 19 hours
    Anonymous

    v

    Thanks genious. If you would have taken the time, Public Storage is registered with the BBB and locations are not part of U-Haul. Thanks for blowing smoke....my bum hurts.

    Thread
    25 weeks, 1 day and 19 hours
    Anonymous

    V

    Apparently their security gate is broken. Didn't tell anybody and it will be 3 or 4 weeks before it will be fixed. We are paying for the security of our belongings that isn't there. What they didn't tell you is that you have to have a receipt for everything in your unit or the insurance company won't pay for it. My wife found out the hard way 5 years ago. The insurance they force you to get is a scam between them and the insurance company.

    25 weeks, 1 day and 20 hours
    Anonymous

    Our Voices

    Everyone, if you file your complaint with the Better Business Bureau (BBB) along with posting your rating of the experience you had with PS, it might make a difference. But until then, things will not change. I'm not a hundred percent of this information but, I believe Uhaul Truck Rental is owned by the same people, who owns Public Storage, or they're in association with each other. Changes come, when people take action. If any way possible, start looking for other storage companies and stop letting these companies, such as Public Storage, ripping hard working people off.

    25 weeks, 2 days and 2 hours
    Anonymous

    NEVER AGAIN

    I have renting at your business for over 5 years today I was approached by one of your employees named ROB he threaten me and my help and said he didn't like the way we were looking at him and said he would call the police us removed because he never seen us before at your facility,he then ask us to step out side to provoke us into a confrontation.

    25 weeks, 3 days and 22 hours
    Anonymous

    db

    Yes, include those unnecessary locks that customers have to purchase.

    Thread
    26 weeks, 3 days and 23 hours
    Anonymous

    ould think that a company as large and successful as this one would not be predatory, but that is not the case. Customer service is almost non-existent and cooperation from property managers is unbelievably pathetic. There are better options oum,m,m,,m,m,m,mm,

    26 weeks, 6 days and 22 hours
    Anonymous

    Kevin Bruno

    You would think that a company as large and successful as this one would not be predatory, but that is not the case. Customer service is almost non-existent and cooperation from property managers is unbelievably pathetic. There are better options out there. I suggest you use one!

    27 weeks, 1 hour and 47 minutes
    Anonymous

    Public Storage Corporate Owners are a bunch of greedy hob-nobbers who are wanting to become gazillionaires. Just like the rich, rich people who have billions of dollars every year and don't remember what it's like to have hardly any money at all to live on. They probs my never have been at the poverty level, where most Americans find themselves. Broke!!" So screw ypu, Public Storage. Your people on the grpund level are wo

    27 weeks, 2 days and 5 hours
    Anonymous

    Public Storage Corporate Owners are a bunch of greedy hob-nobbers who are wanting to become gazillionaires. Just like the rich, rich people who have billions of dollars every year and don't remember what it's like to have hardly any money at all to live on. They probs my never have been at the poverty level, where most Americans find themselves. Broke!!" So screw ypu, Public Storage. Your people on the grpund level are wo

    27 weeks, 2 days and 5 hours
    Anonymous

    K. Frampton

    Public Storage Corporate Owners are a bunch of greedy hob-nobbers who are wanting to become gazillionaires. Just like the rich, rich people who have billions of dollars every year and don't remember what it's like to have hardly any money at all to live on. They probs my never have been at the poverty level, where most Americans find themselves. Broke!!" So screw ypu, Public Storage. Your people on the grpund level are wonderful people, but you greedy corporate SOB'S need a swift lesson on how to be human beings!! P.S. blows!!!!

    27 weeks, 2 days and 20 hours
    Anonymous

    anything about that anyways."

    I will NOT be forced to pay for a lock I do not need. I had to do that on the website to complete my rental, but your website clearly said that a REFUND could be had by turning in your lock.

    By the way, the lock I already have is one from a previous PS storage from years ago. So I am a repeat customer, but will dispute the entire charge if my lock fee is not refunded immediately.

    Thank you.

    27 weeks, 3 days and 8 hours
    Anonymous

    Sharon Lewis

    Your website says that if I have my own lock (I do), that I could turn in YOUR lock at the office for a refund (I was forced to prepay $20-$25 for your lock when I already have one).

    When parking at the office, the attendant came out of the door and said I could not come in (I had a mask on, why), because he was "on lunch" until 1:30. I told him all I wanted was to turn in YOUR lock for a refund, he said "no can do you paid for the lock already." I said "no your website says I can get that refunded" and he said "no can do I'm on lunch and I don't know anything about that anyways."

    I will NOT be forced to pay for a lock I do not need. I had to do that on the website to complete my rental, but your website clearly said that a REFUND could be had by turning in your lock.

    By the way, the lock I already have is one from a previous PS storage from years ago. So I am a repeat customer, but will dispute the entire charge if my lock fee is not refunded immediately.

    Thank you.

    NO I WILL NOT CALL the office where I have my things. That attendant is rude and ineffective.

    27 weeks, 3 days and 17 hours