• Sears Holdings Corporation

    City
    Hoffman Estates
    Street Address
    3333 Beverly Rd.
    Phone
    (847) 286-2500
    Related Terms
    Kmart
    Twitter ID
    @Sears
    Fax
    (847) 286-5500
    Zip Code
    60179
    State
    IL
    Anonymous

    Beware!

    Don't buy from sears!

    Only bad reviews!

    They sell you online and transfer it to a third party without you knowing. I received a broken item since July 2020, I am calling them every day and they keep telling you it would be taken care of and for me to wait 24 hours.

    The number they give you is in India, I am in California, and the third party (that I didn't know about) is in Florida.

    Absolutely shameful!!!!!!

    I am stuck with a new broken item and no one to talk to!!!!!!

    Anonymous

    You are so right!

    I have been through hell with them!

    I bought online and what they don't tell you online is that they give it to a third party.

    They give you a number in India and tell you that you bought through a third party, something that they don't say when you purchase.

    I am stuck with a broken item and two months of calls and nothing!!!! Terrible!!!!

    They should be sued!!! There isn't even one good review about them!

    Anonymous

    Ive been back and forth with your repair dept since August1 parts are on back order for 3 weeks keep getting the run around Is this how sears conduct

    Anonymous

    Laurie

    Ive been back and forth with your repair dept since August1 parts are on back order for 3 weeks keep getting the run around Is this how sears conducts business now

    Anonymous

    If Nothing else drives the memory of Sears into the ground due too the stupidity, incompetence, lack of vision, and ignorance to customer service and needs, is that I WILL NEVER EVER purchase from Sears, K-mart, or entities, or products of Kenmore, or Kenmore elite. Sears truly belongs below the bottom of the corporations dealing in retail house hold products and stores. To hold "Customers" on the hook at two, three, four, plus months is beyond logical comprehension. Good Bye Sears, you have lost a loyal customer and I will share with everybody I know to steer clear

    Anonymous

    Ex-Customer

    If Nothing else drives the memory of Sears into the ground due too the stupidity, incompetence, lack of vision, and ignorance to customer service and needs, is that I WILL NEVER EVER purchase from Sears, K-mart, or entities, or products of Kenmore, or Kenmore elite. Sears truly belongs below the bottom of the corporations dealing in retail house hold products and stores. To hold "Customers" on the hook at two, three, four, plus months is beyond logical comprehension. Good Bye Sears, you have lost a loyal customer and I will share with everybody I know to steer clear of Sears and it's corporate insincerity !

    Anonymous

    I too am like these other people waiting for my new frig. only my wait has been over 3 months. I cant beleive u took our money on the home warranty and sold a rotten product.So, I am getting an attn. and sue U . U see I have CHF and my husband has parkin disease and u see I want my money back on the Home warranty and the allow amount on my frig. U people put us on hold and then LIE LIE LIE may God have mercy on all of U Cjk

    Anonymous

    Don

    Sears website for ordering is the pits. Sears really needs to make ordering easy. Not page after page. I want to know postage cost before you have my blood type. Why offer goods that are not ship able? A horrible try to buy buying experience.

    Anonymous

    Extremely Upset

    I been waiting for my washer to be replaced due to no part available for the past 2 1/2 months..very upset ..everything in my home is bought from Sears ..customer Service also sucks..I have wasted so many hours trying to get thru to customer relations & get every run around possible..I will be moving to a different company for future purchases ..thank for caring for us loyal customers

    Anonymous

    Cathleen

    So was so upset with trying to get parts and was told wrong information from Ryan he was just after the sell not my concern! So very upset with the service for order no. C197045 Thanks for Nora she turned the situtation form bad to great and canceled my order just please make sure my order is canceled and Nora is recognized!

    Anonymous

    Disappointed Again

    I'm having the same issue, waiting for our freezer since May and the same with the customer service, just not helpful. I asked to speak to a supervisor and I was placed on hold the same woman came back on the line trying to diquese her voice but not very well stating she was the supervisor. Can't get anywhere but calling corporate tomorrow. I like to know why it said it stated on their site that the freezer was in stock when I ordered back in May and I would like to know why there are Hotpoint freezers now on the shelf at home depot but they don't have any. What the hell!

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    Anonymous

    wjra

    It is a shame to see a company (brand) that was associated with the best CS and products go down the tubes. I am convinced that the persons who are now running this company really don't give a ****, and are just milking it to get out what they can.

    Anonymous

    Linda Borner

    Sears seems to be going under and I can honestly understand why. Their customer service sucks and no supervisor or higher authority are always "off line" meaning unavailable. I ordered a freezer in April 2020 and found the order was delayed 5 times over 3+ months. The last call said to call delivery dept as order delayed again. I called cusomer service & explained and said if it wasn't being delivered this time I wanted to cancel. She gave me excuses why she couldn't at this time so I said forget it. I have an appt and will call back. When I got home I called the warehouse & they said yes it was to be delivered this time so I said great. The next day I get email saying my order had been cancelled! I called numerous times & they either hung up me or transferred me to the sales dept just to get rid of me. The email said they were working on cancellation but would be 5 business days yet everyone I spoke with said "SORRY it cannot be undone once cancelled" I am so livid yet no one to speak with that can do anything to help me. I will NEVER do business with Sears again. EVER! I have spent numberous hours wasted on the phone with people so can do nothing, yet can definately say I'm Sorry over and over, like that is supposed to help! Goodby Sears

    Anonymous

    David Legora

    My name is david legora at 23 Buchanan Rd., Blairstown New Jersey I've had a very stressful time with Sears services . I have been dealing with Sears for 30 years with warranting my products this year when I had to actually deal with my washer I've had nothing but problems getting through to service being transferred from person to person to person spending at least an hour on the phone and never ever dealt with this usually one person would deal with everything I needed so I had a service guy out here on 16 July but actually I think it's 13 July I was waiting for a part for over three weeks nobody gives could give me an answer where it was I took it on my own to fix what I needed to fix I repaired my washer myself I would really like my $75 back that they charge me for coming out here and looking at it because they did nothing for me . If you could if you would contact me at (PHONE) I would appreciate it because your services as of now or terrible compared to before

    Anonymous

    eligio r. vitela

    saidl tired to resolve my problem my refirgetor was unrepairable but nobody can help l had a repair man June 24,2020 and check out and said it was unrepairable lneed help t0 replace my refrige

    Anonymous

    Mike Swanson

    I note that there are a number of comments to the effect that an individual's experience typifies the "worst" that they have ever experienced. I disagree. Sears' service and business practices are nonexistent. It its hard to be the worst when your service is nonexistent. I ordered a freezer on May 29, 2020 based on the fact that Sears' web site stated that it would be delivered on June 12, 2020. I had navigated many web sites such as Home Depot, Lowe's and Best Buy searching for a freezer. Each of their sites had information on freezers, but they clearly stated that delivery would be in August 2020. Once again, Sears stated that delivery would be June 12, 2020. SEARS LIED. SEARS KNOWINGLY LIED. The day before the June 12 delivery date I received a call to the effect that they had not received the unit and that delivery would now be on July 10, 2020. ANOTHER SEARS LIE. The day before July 10, 2020 I received a call and was told that delivery would now be on August 3, 2020. I chatted with Sears Customer "Service" and was told that he "guaranteed" delivery on August 3, 2020. I just now got off of the phone With Sears Customer "Service" after having been told that delivery would now be August 19, 2020. ONCE AGAIN A SEARS LIE. (They have become very good at the practice of lying.). I called Customer "Service" and was told again that I had a "guarantee" of delivery, this time on August 19, 2020. What separates Sears from their competition? Well, their competition is pretty clear about what you can expect. SEARS LIES. Sears was once a proud, trusted retailer. No more. It its a cheap, poorly run business. Our only decision at this point after we have a discussion over the weekend is whether or not to cancel this bad deal. MY ADVICE--DO NOT SPEND A PENNY AT THIS BUSINESS. LET IT DIE A QUIET DEATH.

    Anonymous

    M.P. Venneri

    Kenmore Elite Refrigerator with the "Grab n GO" front door feature is a piece of ****. We purchased it in good faith and primarily because we liked the water/ice dispenser and how it illuminated at night. We used it for a night light and it worked perfectly for about 11 months. Then the LEDs for the water/ice dispenser stopped working. Through 6 different service calls, the part was replaced. The part it replaced used to give off a decent amount of light. The part that is installed does not give off any light. As a matter of fact you cannot even detect that the LEDs are lit, even in the middle of the night unless you know there are LEDs there and even then there is no light from the dimmest LEDs I ever saw. This is not what we wanted or purchased but that is what we have and we want a new refrigerator. Sounds like nothing but the fact it took 6 times to not really fix the problem is a big deal. It is not what we purchased and not what we want. We are trying to get a replacement. The service individuals were very nice however the whole service for this situation was horrible and it goes back to the manufacturer, who is LG. Trying to get them now in addition to SEARS. What a nightmare.

    Anonymous

    Chef Sasha

    Worst customer service ever!!!!! I order a Kenmore 5 cu. ft chest freezer June 9th and didn't receive it until July 22nd. Upon opening the box I realize it's damaged. There's a big dent where the vent and cord comes out. Plus two big dents in the front where the light and button are located. Now I've been calling customer service for the past 2 days and no one is able to help me. I've asked for corporate number a million times and no one has the number. I've spoke to 20 people so far in every department and still no help, it seems like all they know how to do is put you on hold and transfer you to someone else. I paid over $330 for this item and waited 1 1/2 month for it, just for it to be damaged. Sears is so quick to take your money and have the nerves to send you a damaged item but can't help you resolve the situation. This is ridiculous and very inconvenient for me. At this point I'm over sears, please pick up this damaged junk and refund my money please and thank you.

    Anonymous

    rm

    it sounds like you have an LG model fridge. my kenmore elite was made by LG.

    there is a known issue with the LG compressors going bad.

    there is a class action law suite again LG for it..

    just an fyi

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    Anonymous

    Now I realize Sears is a two bit scam operation. Ordered an outdoor patio set on line, cancelled the next day. Was charged for it. Called to advise I needed a credit. Way too complicated!! After 6 calls, and 4 months, they are now engaging additional business partners to process my request. I wont even look in the direction of a Sears store.

    Anonymous

    SHIRIN IMANI

    I AM THIER CUSTOMER FOR OVER 20 YEARS IT IS A SHAME

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    Anonymous

    SHIRIN IMANI

    I Order a part from sears ,In May since then is saying is in back order ,But when you go to the part department it says it is available ,I Called in 4 times to cancel the order ,The rude customer support told me ,I AM SORRY WE CAN NOT CANCEL OR REFUND YOUR MONEY BC WE ORDERED THROUGH 3RD PARTY ,and you have to wait till they send you the part ,then if you do not need it any longer you can pay the return shipment and return the part .I told het this is the silliest thing i ever heard ,First of all .I order through sears not another company 2nd There is no time limit when they are filling to send me and 3rd how come it shows is available on line if they are sending me is in back order ,SHE TOLD ME LOOKS LIKE YOU DO NOT GET IT !!!! I CAN NOT DO ANYTHING FOR YOU !!!!!!!!!! I WAS SHOCK!!! SERAS YOU SUCK AND SHOWS WHAT YOU BECOME WITH YOUR REPS BUT THIS IS THE SECOND COMPLAIN AND I AM NOT GOING TO LET GO .YOU BECOME A THIEF.

    Anonymous

    SHIRIN IMANI

    hi can you please provide the number to us also .I am sure they are many customers like me need it too ,I really think sears scamming people I did pay for master protection agreement ,technician never showed up,they refuse making appointment telling me I should wait or pay out of my pocket .Shame They already charge me for the agreement .I really did not want to give up .I DO NOT LIKE ANYBODY THINK THEY CAN GET ME BC THEY ARE SEARS

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    Anonymous

    R A D

    I purchased a craftsman riding mower a few years ago, and i have had to have it worked on almost monthly..I have purchased the extended warranty for the mower, and i was told that if it has to be repaired 3 or more times in a month, they consider it a lemon and they will replace it. I have a case number, but now I can't get anyone to help me..loke others, I just keep getting transferred over and over, and now I can't even get a person on the phone. I have been a customer of sears for over 50 years now, this isn't how you keep customers

    Anonymous

    Utter incompetence

    I had Sears do a service call on my washing machine on April 1, 2020. I paid at the time of service. In May, I got a bill. I tried to call but couldn't connect with an actual person. I went online and they basically blew me off, saying they would check into it. In June, I got another bill. I contacted them online and got shuffled to 5 different people. Finally got someone to follow up. She found my original check and had a strange story about it being damaged while processing so the bank refused to pay it. She thought the original check had probably been destroyed but wasn't sure. Apparently, no one had thought it important enough to contact me at the time. They just kept sending bills thinking I would pay for it twice. I didn't want to write another check while my first one was out there somewhere so I had to cancel the first check then resend another. I was assured this would take care of it. Guess what? Today, I got another bill. I'm appalled at the incompetence! I sent a letter to their corporate office and it was returned unopened. Is there anyone who actually works at Sears? How do they stay in business if they can't even handle a simple transaction?